酒店管理：英语情景对话酒店管理：

一、本地预约住店
Dialogue: C=cClerk 柜台职员G=Guest旅客
C:Good morning . This is room Reservations May I help you , sir ?
G:Yes , I’d like to reserve a room..
C:Thank you , sir . For which date ?
G:From October 15th
C:For how many nights ?
G:For three nights .
C:Which kind of room would you prefer ,a double or a twin ?
G:A tiwn , please .
C:Gould you hold the line , please ? I’ll check our room availability for those days .
Thank you for waiting , sir . We have a twin at 320 RMB per night.
G:We’ll take one.
C:Certainly , sir . May I have your name please ?
G:Yes , It’s Jonson.
C:How do you spell that , please ?
G:J-O-N-S-O-N.
C:May Ihave your phone number , please ?
G:Yes , the number is 06-321-2345、
C:06-321-2345、
C:What time do you expect to arrive , sir ?
G:Oh , around 6 P.M. I suppose .
C:I’d like to confirm your reservation . A twin room for Mr . Jonson at 320 . Per
night for three nights from October 15th to October 17th . My name is Steve and we look forward to serving you .
二、为他人预约房间
Dialogue:
C:Good morning . Room Reservatings . May I help you , sir?
G:Yes , I’d like to reserve a room for a colleague .
C:Thank you , sir . Which date would that be ?
G:For one week . From November 1 to 7 .
C:Which kind of room would they prefer ?
G:A dowble . He’ll be accompani ed by his wife .
C::Could you hold the line , please ? I’ll check our room availability .Thank you for waiting . I’ll afraid we have no double rooms ,but we do have some twin rooms.
The price is the same , will that be all right ?
G:Ok.
C:Certaily , sir . May we know the name of your colleague and his wife ?
G:Mr . and Mrs . Vernon Williams .
C:Thank you . May I have yur name and telephone number , please ?
G:Yes , it’s 585-2311 , extension 1201 . I work in IBM Taiwan Corp .My name is Dan Smith .
C:Thank y ou MR . smith . I’d like to comfirm your recervation . A twin room for Mr .
and Mrs . Williams from No . 1 to No. 7、My name is Cherry and we look forward to seeing you .
三、酒店客满时
Dialogue:
C:Which date would that be ?
G:For the night of April 18t th for one night .
C:Could you hold the line , please /I’ll check our room availability for that day ···Thank you for waiting , sir . I’m afraid our hotei is fully booked on that night . Is it possible for you to change your reservation date ?
G:No , that’s not pos sible .
C:I can put you on the waiting list , if we had cancellations , Iwould call you as soon as possible .
G:Well , if that’s the case ···
C:We’re very sorry , sir . We hope you understand .
四、更改预订住宿日期
Dialogue:
C:Room Reservations . May Ihelp you , sir ?
G；Yes , my name ie Adams , and I made a reservation for nights from March sth . I’d like to extend it for two more nights until the 9th .
C:FOR 5 nights from March 5th until March 9 th .
G:That’s right .
C:Thank you , sir . We will extend the reservation (make the cancellation /the conection/the change)for you .
五、取消预约
Dialogue:
C:Room Reservrations . May I help you , sir ?
G:I’d like to cancel a veservation .
C:In whose name was the reservation made ?
G:Clande Rigell.
C:How do you spell that , please ?
G:R . I . G . E . double L .
C:What was the date of the reservation ?
G: From Febrnarg 27 for 3 nights .
C:Excuse me , but is the reservation for yourself or for another party ?
G:It’s my boss .
C:May Ihave your name and phone number ,please .
G:Yes . It’s Christiane Febre and my number is 245-3971、
C:Thank you , sir . I’ll caned Mr · Rigell’s resenation from Feb 27th to 3 nights . May have is Johrson , and we look farward to another chence to sowe you .。