12.投诉信
合集下载
相关主题
- 1、下载文档前请自行甄别文档内容的完整性，平台不提供额外的编辑、内容补充、找答案等附加服务。
- 2、"仅部分预览"的文档,不可在线预览部分如存在完整性等问题,可反馈申请退款(可完整预览的文档不适用该条件!)。
- 3、如文档侵犯您的权益，请联系客服反馈,我们会尽快为您处理(人工客服工作时间：9:00-18:30)。
5. 你若能尽快采取措施处理这个问题，我将感 激不尽。
5. I would appreciate it (very much) if you could (take measures to) solve the problem (as soon as possible).
习作修改(做短文改错，背经典范文)
2. 表达不满conv_e_y_/_e_x_p_r_e_s_s_o__n_e_’_s_d_i_s_s_a_t_is_faction
3. 忍受
_p_u_t_u__p_w__i_th__/b__e_a_r________
4. 对……满意 b_e__c_o_n_t_e_n_t_/_s_a_t_is_f_ie_d__w__it_h__
after
didn’t ring or sent text messages. Then I took them
send
it
to the seller, but was told that the model had been
sold out and I had to wait at least three month for a
appreciate it if you could take measures to solve the problem as soon as possible.
Sincerely yours, Bu Manyi
作者写信向商家投诉，表达对所买手机的不满。
1. in→on 具体到某一天用介词on。 2. before→after 根据句子的逻辑意义，应该 是“十天后”，故用after。 3. sent→send 与or前面的ring应保持一致。 4. them→it 指代所买的手机，应该是单数， 故用代词it。 5. month→months 因为是三个月，故用复数 形式。
9. 调查此次事件
investigate/lo_o_k__in__to__t_h_e__m__a_tt_e_r_/_in__c_id__ent
10. 以粗鲁的方式 __i_n_a__r_u_d__e_m__a_n_n__e_r______
make an apology to…/apologize to… 11. 向……道歉 ______________________
months
new one. Later I went to the repairman.
He said since it was a new model in China, it was impossibly to fix it without the right spare parts. I
impossible
4. I sincerely hope that/It is my sincere hope that you will look into the matter seriously and proper measures should be taken (to prevent such an incident happening again).
12. 出乎意料
o_u__t _o_f_o_n__e_’s__e_x_p_e_c_t_a_t_io__n
13. 不用说
__n_e_e_d_l_e_s_s_t_o__s_a_y_______
14. 尽快
__a_s__so__o_n_a__s_p_o_s_s_i_b_l_e_源自文库_
15. 把某事牢记在心 __b_e_a_r_s_t_h_._i_n__m__in__d_____
12.
投诉信
文体概述
投诉信是人们在遇到一些不文明现象、 所购商品质量差、售后服务不满意等情况 下解决问题的一个方法。在语言方面，要 注意把握分寸，要公平、公正。投诉信应 包括三个方面的内容： 1. 表明写信目的，投诉的内容。 2. 投诉的具体原因。 3. 希望得到的结果。
常用语块
1. 抱怨
_c_o_m__p_l_a_i_n_a__b_o_u_t_________
Dear Sir,
I’m writing to express my dissatisfaction about
the mobile phone of Dephone-S250 I bought in 20th
on
Apr. 2015 at Teemall. Ten days before that, it
3. 我对……不满意有一些主要原因。首 先，……更糟糕的是，……最后，……
3. There are some main reasons why I am not content with… At first, … What’s worse, … Eventually, …
4. 我真诚地希望你能认真调查这件事情，以及 采取恰当的措施防止类似事件再次发生。
5. 糟糕的服务 _p_o_o_r__s_e_r_v_i_c_e____________
6. 采取措施
_t_a_k_e__m__e_a_s_u_r_e_s__________
7. 解决问题 de_a__l _w_i_t_h_/_so__lv_e__t_h_e_p__r_o_b_l_e_m
8. 预防……发生 p_r_e_v_e_n__t…___fr_o_m___h_a_p_p__e_n_i_n_g
was so desperate on hear that. What can I wait that
hearing How
long? Therefore, I sincerely hope you can send to
me a new o∧ne of same model. I would greatly the
套用句式
1. 我写信是投诉关于……
1. I am writing to complain about…
2. 这几年我对你们的服务都很满意，但是我写信 是表达关于……的不满。
2. I have been content/satisfied with your service for years but I am writing to express my dissatisfaction about…
5. I would appreciate it (very much) if you could (take measures to) solve the problem (as soon as possible).
习作修改(做短文改错，背经典范文)
2. 表达不满conv_e_y_/_e_x_p_r_e_s_s_o__n_e_’_s_d_i_s_s_a_t_is_faction
3. 忍受
_p_u_t_u__p_w__i_th__/b__e_a_r________
4. 对……满意 b_e__c_o_n_t_e_n_t_/_s_a_t_is_f_ie_d__w__it_h__
after
didn’t ring or sent text messages. Then I took them
send
it
to the seller, but was told that the model had been
sold out and I had to wait at least three month for a
appreciate it if you could take measures to solve the problem as soon as possible.
Sincerely yours, Bu Manyi
作者写信向商家投诉，表达对所买手机的不满。
1. in→on 具体到某一天用介词on。 2. before→after 根据句子的逻辑意义，应该 是“十天后”，故用after。 3. sent→send 与or前面的ring应保持一致。 4. them→it 指代所买的手机，应该是单数， 故用代词it。 5. month→months 因为是三个月，故用复数 形式。
9. 调查此次事件
investigate/lo_o_k__in__to__t_h_e__m__a_tt_e_r_/_in__c_id__ent
10. 以粗鲁的方式 __i_n_a__r_u_d__e_m__a_n_n__e_r______
make an apology to…/apologize to… 11. 向……道歉 ______________________
months
new one. Later I went to the repairman.
He said since it was a new model in China, it was impossibly to fix it without the right spare parts. I
impossible
4. I sincerely hope that/It is my sincere hope that you will look into the matter seriously and proper measures should be taken (to prevent such an incident happening again).
12. 出乎意料
o_u__t _o_f_o_n__e_’s__e_x_p_e_c_t_a_t_io__n
13. 不用说
__n_e_e_d_l_e_s_s_t_o__s_a_y_______
14. 尽快
__a_s__so__o_n_a__s_p_o_s_s_i_b_l_e_源自文库_
15. 把某事牢记在心 __b_e_a_r_s_t_h_._i_n__m__in__d_____
12.
投诉信
文体概述
投诉信是人们在遇到一些不文明现象、 所购商品质量差、售后服务不满意等情况 下解决问题的一个方法。在语言方面，要 注意把握分寸，要公平、公正。投诉信应 包括三个方面的内容： 1. 表明写信目的，投诉的内容。 2. 投诉的具体原因。 3. 希望得到的结果。
常用语块
1. 抱怨
_c_o_m__p_l_a_i_n_a__b_o_u_t_________
Dear Sir,
I’m writing to express my dissatisfaction about
the mobile phone of Dephone-S250 I bought in 20th
on
Apr. 2015 at Teemall. Ten days before that, it
3. 我对……不满意有一些主要原因。首 先，……更糟糕的是，……最后，……
3. There are some main reasons why I am not content with… At first, … What’s worse, … Eventually, …
4. 我真诚地希望你能认真调查这件事情，以及 采取恰当的措施防止类似事件再次发生。
5. 糟糕的服务 _p_o_o_r__s_e_r_v_i_c_e____________
6. 采取措施
_t_a_k_e__m__e_a_s_u_r_e_s__________
7. 解决问题 de_a__l _w_i_t_h_/_so__lv_e__t_h_e_p__r_o_b_l_e_m
8. 预防……发生 p_r_e_v_e_n__t…___fr_o_m___h_a_p_p__e_n_i_n_g
was so desperate on hear that. What can I wait that
hearing How
long? Therefore, I sincerely hope you can send to
me a new o∧ne of same model. I would greatly the
套用句式
1. 我写信是投诉关于……
1. I am writing to complain about…
2. 这几年我对你们的服务都很满意，但是我写信 是表达关于……的不满。
2. I have been content/satisfied with your service for years but I am writing to express my dissatisfaction about…