酒店前台部英语培训

前台部英语培训

（一）自我介绍/ Self introduction

姓名/Name 年龄/Age 性别/Gender 身高/Stature 名族/Nation

语言/Language 婚姻/Marriage 兴趣爱好/Hobby 特长/One’s Strong Suit

教育/Education 工作经验/Work Experience 工作成绩/Work Achievement

职位/Position 工作年限/Work Duration 面试/Interview

（二）酒店设施设备

客房/Guest Room:

普通房/Standard Room 豪华房/Deluxe Room 套房/Suite Room

行政套房/Executive suite 总统套房/Presidential Suite 公寓/Apartment Room

复式套房/Compound Room 单人房/Single Room 双人房/Twin Room 三人房/Triple Room

餐饮/Food & Beverage:

中餐厅/Chinese Restaurant (The Garden Restaurant) 会议室/Conference Room

宴会室/Banquet Room 西餐厅/Western Restaurant (The Mien Café) 酒吧/Bar (The Long Bar)

康体娱乐设施/Heath & Entertainment Facilities: 羽毛球/Badminton Court 篮球馆/Basketball Court 网球馆/Tennis Court

沐足馆/Massage Room 麻将室/Mah-jiong Room 桌球/Snooker 泳池/Swimming pool (Out Door)

（三）对话练习

Dialogue A

G: This is John speaking from room 6311, I want somebody to help me take my luggage.

S: Certainly! Mr.John! Can I ask how many pieces of luggage do you have?

G: Five.

S: OK, The bellboy will come to take them right now!

G: By the way! Can you prepare my bill now? I’m in hurry to catch the flight/ go to the airport.

S: No problem!

Dialogue B

G: Can you wake up me tomorrow?

S: Y es sir! May I know your room number?

G: 6311.

S: May I know what time would you like to wake up?

G: A quarter to 7 o’clock/ six forty five.

S: OK. We will call you on time. Good night!

G: Thank you! By the way, where is the breakfast?

S: It’s in the western restaurant. And it’s from 7-10 o’clock.

G: Where is it?

S: It’s on the first floor of 6th block.

G: I see. Thank you! Good night!

Dialogue C

G: It’s something wrong with my air-condition in the room./ My toilet is not work.

S: I’m sorry sir. May I know your room number?

G: 6311.

S: Don’t worry sir! The engineer will come to check & fix it as soon immediately!

S: Good evening! Sir.The calling from reception. We are so sorry to inform you that the air-condition could not ready tonight! There was a terrible problem of if, we should contact to professional people to fix it tomorrow. Can we help you to change another room?

G: OK! Which room?

S: The new room is 6310. Please pack your luggage and waiting in your room. The bellboy will come & help you change the room.

G: OK!

Dialogue D

G: Do you have laundry service?

S: Y es! There are laundry list & laundry bags in the room. Please fill in it & pack you clothes. Then just leave its on the bed. The housekeeping will take its in the morning.

G: When can I take its back?

S: If deliver before 10 o’clock in the morning. Its can sent back at 7 o’clock in the evening.

G: Do you have express service?

S: Y es! We have. Express service can take it back after six hours from delivering. But it should be sent before 5 o’clock.

G: I see. Thank you very much! Y our English is very good.

S: Thank you! It’s my pleasure to help you! We hope you will enjoy you stay with us!

Dialogue E

G: Do you have room service?

S: Y es! There is a menu in the drawer. And the room service phone number was marked on the telephone. It’s open until 2 o’clock in the early morning.

G: Thanks. Can I ask massage service in room?

S: Sorry! Sir.We don’t have massage service in the room. Y ou’d better to go to the massage centre. It’s on the 5th block. Business time is 10 o’clock in the morning to 12 o’clock at night.

G: Thank you!

Dialogue F

G: I want to play golf tomorrow morning. Can I book your golf car at 7 o’clock.

S: No problem! How many people are there in your party?

G: Only one.

S: Ok! The car will waiting for you on time tomorrow morning.

G: By the way, can I ask a late check out?

S: So when will you check out?

G: About three o’clock.

S: I’m sorry sir! We only can approve you free late check out until one o’clock. After it you should pay half charge.