星级酒店服务手册

星级酒店服务手册

目录

总经理致辞

大堂服务GRAND LOBBY SERVICES

1．大堂经理Assistant Manager

2．问讯∕留言Informatio n ∕ Message

3．预订∕接待Reservation ∕ Reception

4．收银∕结账Cashier

5．信用卡Credit Card

6．退房时间Check-out Time

7．客房门卡Room Card

8．行李服务Luggage Service

9．大堂保险箱Lobby Safe box

10．商务中心Business Center

11．商场Shopping Center

12．残疾人士设施Handicapped Facilities

13．着装Dressing

14．停车Parking

客房服务

GUEST ROOM SERVICES

1．客房中心Housekeeping Center

2．房间清洁服务Room Cleaning

3．房间夜床服务Turn-down Service

4．洗衣服务Laundry Service

5．小酒吧Mini-Bar

6．房间加床服务Extra Bed

7．送餐服务Room Service

8．擦鞋服务Shoes-shine Service

9．叫醒服务Wake-up Call

10．饮用水Drinking Water

11．电话Telephone

12．电吹风Hair Dryer

13．冰块Ice Cube

14．电熨斗/烫衣板Iron / Iron Board

15．房间保密/电话免打扰Keep the Room Number Secret/Avoid Being Disturbed 16．失物招领Lost And Found

17．电视节目TV Channel

18．网上漫游Internet Service

19．空气调节Air Conditioner

20．电源总开关Energy Saver

21．电源说明Power Supply

22．无烟楼层Non-smoking floor

23．紧急情况Emergency

餐饮服务

FOOD & BEVERAGE SERVICES

1．宴会预订Banquet Reservation

2．大堂吧Lobby Bar

3．西餐厅Western Restaurant

4．行政酒廊Executive Lounge

5．中餐厅Chinese Restaurant

6．会议室Conference Room

7．送餐服务Room Service

会馆服务

HEALTH& ENTERTAIMENT SERVICE 1．游泳馆Swimming Pool

2．健身房Gymnasium Center

3．棋牌室Chess and Mahjong Room

安全指南

SAFETY DIRECTORY

1．遵守措施comply with the measures

2．宾客注意事项Guest’s Notices

3．安保Safeguard

4．火警Fire Prevention

5．火警须知Fire alarm notice

电话指南

TELEPHONE DIRECTORY

1．拨打客房电话Room to Room Calls

2．拨打外线电话Outside Calls

3．国内直拨电话DDD Calls

4．国内、国际直拨须知IDD&DDD Service Guide

客房物品有偿价格表

GEST ROOM ITEMS PAID A PRICE LIST

银盛国际酒店热忱欢迎阁下光临

尊敬的宾客：

欢迎您下榻菏泽银盛国际饭店！

您的到来，我们酒店全体员工都感到非常荣幸，此《服务指南》为您详细介绍了酒店的各项服务及设施。若您有什么需要，请直接与酒店各部门联系，我们将竭诚为您效劳。

在银盛国际酒店，您是我们的第一关注，我们将为您提供尽善尽美的服务，让您在银盛国际酒店处处都看到温馨的微笑。如果您对我们的服务及设施有什么意见或建议，请及时联系我们，或者填写“宾客意见表”，我们会立即改进，因为您的满意就是我们的最终目标。

最后，希望您把在这里获得的愉快经历告诉更多的朋友，期待您的再次光临，谢谢！

银盛国际酒店

总经理

Warmly Welcome to YINSUN International Hotel

Dear Guest:

Welcome to Yinsun International Hotel!

All of us are very grateful for your patronage and hope you enjoy your stay at our hotel. This 《Service Directory》will inform you various service and facilities of our hotel. If you need more help, please contact with our relevant departments, all of us already stand by and surely you will get the excellent service at any time.

You are our concern in Yinsun International Hotel during your stay. We shall try our best to offer the perfect service for you. If there are any more comments or suggestions, please contact us promptly or fill in questionnaire form on the desk of your room.

We wish, during your stay with us, joviality experience wise up to your friends and we hope