人力资源课程全学习资料(英文版)(doc 101页)

人力资源课程全学习资料(英文版)(doc 101页)
Columbia Southern University
24847 Commercial Avenue
P.O. Box 3110
Orange Beach, AL 36561
Revision 01B
Table of Contents
STUDY GUIDE INTRODUCTION (4)
R EQUESTING H ELP (4)
H OW TO U SE T HIS S TUDY G UIDE (5)
T ESTING AND S TUDENT E VALUATION (6)
SELECTING A PROCTOR FOR YOUR FINAL EXAMINATION (7)
G RADING (7)
C REDITS (8)
C OMMUNICATIONS (8)
COURSE INFORMATION (9)
T EXTBOOK (9)
C OURSE D ESCRIPTION (9)
C OURSE O BJECTIVES (9)
C OURSE R ESEARCH P APER (10)
Q UESTIONS FOR C OURSE R ESEARCH P APER (11)
CHAPTER ONE: HUMAN RESOURCE MANAGEMENT: AN OVERVIEW (12)
C HAPTER O BJECTIVES (12)
C HAPTER O VERVIEW (12)
C HAPTER E XERCISES (13)
CHAPTER TWO: THE ENVIRONMENT OF HUMAN RESOURCE MANAGEMENT (14)
C HAPTER O BJECTIVES (14)
C HAPTER O VERVIEW (14)
C HAPTER E XERCISES (15)
CHAPTER THREE: EQUAL EMPLOYMENT OPPORTUNITY AND AFFIRMATIVE ACTION (16)
C HAPTER O BJECTIVES (16)
C HAPTER O VERVIEW (16)
C HAPTER E XERCISES (17)
CHAPTER FOUR: JOB ANALYSIS AND HUMAN RESOURCE PLANNING. 18
C HAPTER O BJECTIVES (18)
C HAPTER O VERVIEW (18)
C HAPTER E XERCISES (19)
CHAPTER FIVE: RECRUITMENT (20)
C HAPTER O BJECTIVES (20)
C HAPTER O VERVIEW (20)
C HAPTER E XERCISES (21)
CHAPTER SIX: INTERNET RECRUITING (22)
C HAPTER O BJECTIVES (22)
C HAPTER O VERVIEW (22)
C HAPTER E XERCISES (23)
CHAPTER SEVEN: SELECTION (24)
C HAPTER O BJECTIVES (24)
C HAPTER O VERVIEW (24)
C HAPTER E XERCISES (25)
CHAPTER EIGHT: TRAINING AND DEVELOPMENT (26)
C HAPTER O BJECTIVES (26)
C HAPTER O VERVIEW (26)
C HAPTER E XERCISES (27)
UNIT ONE EXAM (28)
CHAPTER NINE: CAREER PLANNING AND DEVELOPMENT (37)
C HAPTER O BJECTIVES (37)
C HAPTER O VERVIEW (37)
C HAPTER E XERCISES (38)
CHAPTER TEN: PERFORMANCE APPRAISAL (39)
C HAPTER O BJECTIVES (39)
C HAPTER O VERVIEW (39)
C HAPTER E XERCISES (40)
CHAPTER ELEVEN: COMPENSATION (41)
C HAPTER O BJECTIVES (41)
C HAPTER O VERVIEW (41)
C HAPTER E XERCISES (42)
CHAPTER TWELVE: BENEFITS AND OTHER COMPENSATION ISSUES . 43
C HAPTER O BJECTIVES (43)
C HAPTER O VERVIEW (43)
C HAPTER E XERCISES (44)
CHAPTER THIRTEEN: A SAFE AND HEALTHY WORK ENVIRONMENT. 45
C HAPTER O BJECTIVES (45)
C HAPTER O VERVIEW (45)
C HAPTER E XERCISES (46)
CHAPTER FOURTEEN: THE EVOLUTION OF LABOR UNIONS (47)
C HAPTER O BJECTIVES (47)
C HAPTER O VERVIEW (47)
C HAPTER E XERCISES (48)
CHAPTER FIFTEEN: LABOR-MANAGEMENT RELATIONS (49)
C HAPTER O BJECTIVES (49)
C HAPTER O VERVIEW (49)
C HAPTER E XERCISES (50)
CHAPTER SIXTEEN: INTERNAL EMPLOYEE RELATIONS (51)
C HAPTER O BJECTIVES (51)
C HAPTER O VERVIEW (51)
C HAPTER E XERCISES (52)
CHAPTER SEVENTEEN: GLOBAL HUMAN RESOURCE MANAGEMENT53
C HAPTER O BJECTIVES (53)
C HAPTER O VERVIEW (53)
C HAPTER E XERCISES (54)
UNIT TWO EXAM (55)
STUDY GUIDE INTRODUCTION REQUESTING HELP
In order to facilitate your studies, a faculty member has been
assigned to you and will serve as your Professor. A letter with your pro fessor’s contact information will be mailed to you. Your
Professor will be available to answer questions you may have as
you progress through your studies. You should direct all course
questions to your assigned Professor.
You are required to make at least three contacts with your
professor. A Contact Log to record these contacts with your
professor is located after this introduction. Please complete this
contact log and return it with your Final Examination Request
form.
We cannot stress enough how important it is that you take full
advantage of these opportunities to establish an on-going dialogue
with your Professor. You will find that these interactions with
faculty will be quite useful in helping you to grasp concepts,
crystallize your thoughts, and stay focused on your studies.
Earning a degree through directed studies is tough enough. Use
your faculty. You’ll be glad you did.
The Online Student/Faculty Forum serves as “Student Discussion
Board” that enables students to post messages to fellow students as well as faculty and staff members of CSU. We hope this forum
will foster a sense of camaraderie between you and your fellow
students and assist you as you progress through your studies. Only CSU Students and Alumni are permitted to use the forum. When you first access the forum you will have to set up an account with
your name and password. The Student Services Department
reviews all accounts to verify that the user is a student or alumni
before allowing access. The forum should greatly enhance your
educational efforts here at CSU. We encourage you to visit the
forum regularly. You can access the forum at the following address: /forum/index.html
HOW TO USE THIS STUDY GUIDE
Through summaries, objectives, study questions, and practical
exercises, this Study Guide will help you assimilate the information presented in the text.
This course consists of lessons that are grouped into units. As you begin each unit, note the titles of the lessons that comprise that
particular unit. This will enable you to gain an understanding of
the general subject being explored and to determine how the
lessons relate to one another. Each lesson begins with a brief
introduction, which will help you put the material in context and
make it easier to know what’s ahead.
Following the introduction there is a list of learning objectives.
Upon completing all the learning tasks for each lesson, review the
objectives to verify in your own mind that you have grasped the
materials covered.
The Study Guide will instruct you to focus on particular portions
of your text.Read the assigned portions carefully and take notes
to help you absorb the material. After you have completed the
assigned reading, review the study questions listed immediately
following the assignment (there will typically be 5-8of these
questions for each lesson). For each question, make some notes to help formulate answers, jotting down some of your ideas or key
words. Refer to the text freely in finalizing your answers.
The answers to the study questions may appear on the pages
following the questions. Compare your answers to those in the
Study Guide. This will help you establish a clear picture of the
correct and complete answer.
After completing the study questions, turn to the practical
exercises that are listed at the end of the lesson (not all lessons have practical exercises). The exercises are an excellent way to apply
the theories and concepts you have learned. Each exercise will
pose thought-provoking questions that will assist you in
crystallizing your conclusions. Even though you are not required to write the answers to the practical exercises, you are encouraged to do so.
TESTING AND STUDENT EVALUATION
This course contains Unit Exams that can be found at the end of
each Unit. These exams are to be taken after you have studied all lessons in the unit. Mark your answers to the exam questions on
the enclosed answer sheets located after this introduction.
Remember to complete the information at the top of each answer
sheet you use. Write the course number, course revision code,
exam type, and exam number. It is necessary to submit Unit
Exams for grading after completing each unit. The University
will grade the exams then return the results to you in a timely
manner.
When completing the Unit Exams, you may use your textbooks
and other available reference material for assistance. It is
important you put forth your best effort when taking these Unit
Exams. The scores you earn on these exams will be factored into
your final grade for each course. You will not be given an
opportunity to improve your grade by retaking the unit exam.Since these exams are open-book and no time constraints are imposed,
you have an opportunity to check and double-check your answers.
You should not send in the answer sheets until you are confident
you have answered all the test items correctly.
Do not schedule your Final Exam until you have successfully
completed all Unit Exams. You must review the results of your
Unit Exams and correct any questions you may have missed. The purpose of this exercise is to help prepare you for the Final Exam.
When you are ready to take the Final Exam, please submit the
request form located after this introduction.
NOTE: Keep in mind that the purpose for correcting your errors on the Unit Exams is to ensure you understand the course material before you take the Final Exam. The corrections will not effect
your Unit Exam scores. Therefore, we strongly encourage you to
make certain that your original answers are correct.
SELECTING A PROCTOR FOR YOUR FINAL EXAMINATION
Final examinations are to be administered to students by an
approved Proctor on a date that is mutually convenient to both.
Examinations are ideally administered at testing centers to be
found in local High Schools, Trade and Vocational Schools, or
Colleges and Universities. The Proctor must be a responsible and
reputable third party for whom there is no conflict of interest or
appearance of impropriety. School officials, counselors,
education directors, supervisors, etc. are well suited for this
purpose. The Proctor verifies the examination was administered
in the manner prescribed. In the presence of the student, the
Proctor will then seal in the provided envelope the examination
and answer sheet and forward to CSU. Falsifying proctor
information will result in invalidation of the examination and may
be cause for termination. Once you have selected your proctor,
complete the Examination Request form located at the end of this
Introduction and mail or fax it to the University at least two weeks
before you intend to sit for your exam. The exam will be sent
directly to your proctor.
GRADING
Your grade for the course will be determined by your performance
on the Unit and Final Exams. The exams will be weighted as
follows:
Unit Exams = 30%
Course Research Paper = 30%
Final Exam = 40%
Total = 100%
Letter grades will be assigned only at the end of the course.
Successful completion of the course requires an overall score of
70% or better. The following scale will be used to determine your
course grade:
A = 90-100
B = 80-89
C = 70-79
D = 60-69
F = 59 and below
CREDITS
Upon successful completion of this course, you will earn three (3)
semester hours of college credit.
COMMUNICATIONS
The office hours at Columbia Southern University are from 8:00 AM to 5:00 PM Central Standard Time, Monday through Friday.
ADDRESS Columbia Southern University
PO Box 3110
24847 Commercial Ave
Orange Beach, AL 36561
TELEPHONE (800) 977-8449 or (251) 981-3771
FAX (251) 981-3815
E-MAIL Student Services students@
Bookstore bookstore@
WEB SITE
NOTE: Be sure to include your name, student identification
number, and mailing address on all correspondence.
We hope you find this course interesting and informative.
COURSE INFORMATION
TEXTBOOK
Human Resource Management (8th edition) by R. Wayne Mondy,
Robert M. Noe, and Shane R. Premeaux. Copyright 2002,
published by Prentice Hall. ISBN: 0-13-032280-6.
COURSE DESCRIPTION
This course covers the major aspects of human resource
management. It provides an assessment of the human resource
management field. Topics include: equal employment opportunity,
job analysis, strategic planning, recruitment, selection, training,
and performance appraisal. Compensation, benefits, safety and
health and labor-management relations are also included.
COURSE OBJECTIVES
At the completion of this course, the student will be able to:
1.Describe the most central concerns of a human resource
management department and why these aspects are important in
today’s society;
2.Relate the history and present day situation regarding equal
employment opportunity and affirmative action, to include a
discussion of “political correctness” vs. fair practice;
3.Describe the process of job analysis and indicators of performance,
including MBO, TQM, PAQ, and GOJA;
4.Write an effective job description by stipulating the key
ingredients in such an endeavor;
5.Describe the relationship between strategic planning and HR;
6.Discuss the selection process including a concise analysis of
interviewing, review of applications and resumes, selection tests,
and background investigations;
7.Describe current organizational departments of Training and
Development and where outsourcing is a viable alternative;
8.Present an effective and practical process for evaluating training
efforts;
pare and contrast “good” vs. “ineffective” adult training in
terms of delivery, program development, and needs assessment;
10.Describe the process of career planning and development, being
sure to include a conclusion concerning the practical use of such
endeavors in today’s organizations;
11.Analyze the current job market including a discussion of how
middle age white males fare compared to minorities and younger
applicants;
12.Review at least three current approaches to performance appraisal
and argue each one’s merits and limitations;
13.Present a concise overview of the field of compensation, including
the methods used to determine pay and grade levels within the
corporation;
14.Relate how benefits are currently affecting the corporate world in
terms of being a viable means of compensation;
15.Discuss the progress and problems of safety and healthy in
yesterday’s and today’s work environment;
16.Present a concise history of labor unions and the present status
and power of such organizations in today’s work world;
17.Describe the legal and morale implications of internal employee
relations including the discussion of disciplinary action, collective
bargaining, grievance procedure, arbitration, and termination.
The student will show attainment of this knowledge by scoring at
least a passing grade on the course unit and final exams.
COURSE RESEARCH PAPER
Choose any three of the issues from the next section to research.
You can use your course text, other books, journals, magazines,
newspapers, your own experience, or actually interview people.
Two-three typed pages for each answer.
Your paper must meet the format requirements set forth in the
Publication Manual of the American Psychological Association
(APA), 4ed (ISBN 1-55798-241-4). This paper must be in your
own words. Make certain to enclose any quoted materials in
quotation marks and provide proper reference (citation) in the
body of the paper (see the APA manual). Further, the paper will
be typed, double-spaced with 1-inch margins (top, bottom, and
sides). As a minimum, your paper must be securely stapled
together (no paper clips, please).
The Research Paper will represent 30% of your final course grade.
This paper must be sent to Columbia Southern and returned prior
to scheduling your final exam.
QUESTIONS FOR COURSE RESEARCH PAPER
1.Since EEO and legal requirements, progress has been made establishing
equal pay and providing jobs for minorities and women. How much effort is being made to attract applicants who are of minority status? What
would be the average 45 year old white male’s chances in landing a job be when competing with applicants who are of minority status, female,
and/or younger? Is this fair? legal? Professional athletic teams don’t
hire based on quotas. Positions are filled by the people who can perform
the best. Why shouldn’t thi s be the case in business and education as well?
2.Strategic Planning has come “of age.” Organizations have mission
statements and a strategic plan as well as often insisting that departments also have a strategic plan. Strategic planning takes a significant amount of time and effort. Follow up includes dates objectives are to be
accomplished as well as specific people responsible for achieving the
results. Your assignment is to evaluate the effectiveness of strategic
planning, giving the pros and cons of this method for organizations.
anization X insists that employees are more than simply professionals
and do an honest day’s work, but that they see their work at this
organization as a “calling” At the managerial level, if someone is out of
the office on company business, there is no compensatory time and
working 10 hours per day is expected, as well as at home and on some
weekends. Work comes first, family and personal needs second. In
return the employee is fairly paid and retains their job unless job cuts are necessary to meet the organizational budget and needs. What is your
analysis of this situation? Is it the way things need to be in a
profit-production centered world?
4.What is the difference between working as a manager or supervisor in the
United States compared to working in a country in Europe? Compare the hours of work expected, vacation times, job security, compensation
(relative to the specific conditions that country), chance for advancement for people of different races, ages, and sex, and retirement. Cite research to back up your conclusions and thinking.
5.Sexual harassment has become a dominant litigation issue in America. No
one argues that true cases of harassment need to be surfaced and legally handled. But have things gone too far? In one State situation, if a child kisses another’s face area below the eye, the administrator is required to bring in the police for investigation and a written report. In another study, females have admitted bringing law suits, not because of harassment but because they wanted to “get even” with tough bosses and couldn’t find a better way of expressing their anger. Based on what you find and think regarding sexual harassment, comment on this issue.
CHAPTER ONE: HUMAN RESOURCE MANAGEMENT: AN OVERVIEW CHAPTER OBJECTIVES
After completing this chapter, the student should be able to:
1.Identify the human resource management functions.
2.Explain how organizations are adjusting to human
resource restructuring trends.
3.Explain the need for human resources to be a
strategic partner.
pare and contrast executives, generalists, and
specialists.
5.Describe the changes that occur in the human
resource function as a firm grows larger and more complex.
6.Explain the nature of the professionalization of
human resources and the direction it has taken.
7.Define ethics and relate ethics to human resource
management.
These objectives are taken from page 1 of your course text (Human
Resource Management [8th edition] by Mondy, Noe, and Preameaux. CHAPTER OVERVIEW
In the first part of the chapter, the basic human resource
management functions are discussed. Next, the chapter addresses human resource restructuring trends and the human resource
manager as a strategic partner. Then, the impact of technology is reviewed. The distinctions among human resource executives,
generalists, and specialists, and among the human resource
function in organizations of different sizes are addressed next.
Then, the chapter covers professionalism and ethics in the dynamic
discipline of HRM. Finally, a description of the scope of the book concludes the chapter.
This overview is taken from the Instructor’s Manual for Human Resource Management, 8th edition, by Mondy, Noe, and Premeaux. The Instructor’s Manual was written by Judy Bandy Mondy and Elisa Adams. ISBN: 0-13-034002-2.
CHAPTER EXERCISES
The chapter exercises for this chapter are located online at
/mondy. To find the exercises, log on to this
page, and select the appropriate chapter at the bottom of the page.
Note: this website was originally built for the seventh edition text,
so you will need to find the appropriate name of the chapter, rather
than a specific chapter (i.e. chapter 1, chapter 7, etc.).
Once you select the appropriate chapter, click on the “Mult iple
Choice” section on the left side of the page. Here, you will be
provided with practice multiple choice questions that will guide
your understanding of the chapter content. When you select
answers for every question, click submit and you will receive
immediate feedback on how you did on the exercises.
Additionally, each chapter you will powerpoint presentations that
are available for your review. These will make excellent course
notes and help in exam preparation. To find them, once inside
the chap ter, select “Powerpoint files.” These files are rather large, so saving them to disk might be a good idea.
CHAPTER TWO: THE ENVIRONMENT OF HUMAN RESOURCE MANAGEMENT CHAPTER OBJECTIVES
After completing this chapter, the student should be able to:
1.Describe the dynamics of the human resource management
environment.
2.Identify the external environmental factors that affect
human resource management.
3.Distinguish between a proactive and a reactive response to
the external environment.
4.Explain internal environmental factors.
5.Describe the diverse workforce that management now
confronts.
6.Describe human resource management and the small
business.
7.Define corporate culture.
These objectives are taken from page 29 of your course text (Human
Resource Management [8th edition] by Mondy, Noe, and Preameaux. CHAPTER OVERVIEW
In this chapter, the dynamics of the human resource management
environment are discussed. Next described is the means by which
specific external environmental factors can influence human
resource management and distinguish between a proactive and
reactive response to the external environment. Next, the internal
environmental factors, the diverse workforce that management
now confronts, and human resource management in the small
business environment are covered. The chapter ends with a
discussion of corporate culture.
This overview is taken from the Instructor’s Manual for Human Resource Management, 8th edition, by Mondy, Noe, and Premeaux. The Instructor’s Manual was written by Judy Bandy Mondy and Elisa Adams. ISBN: 0-13-034002-2.
CHAPTER EXERCISES
The chapter exercises for this chapter are located online at
/mondy. To find the exercises, log on to this
page, and select the appropriate chapter at the bottom of the page.
Note: this website was originally built for the seventh edition text,
so you will need to find the appropriate name of the chapter, rather
than a specific chapter (i.e. chapter 1, chapter 7, etc.).
Once you select the appropriate chapter, click on the “Multiple
Choice” section on the left side of the page. Here, you will be
provided with practice multiple choice questions that will guide
your understanding of the chapter content. When you select
answers for every question, click submit and you will receive
immediate feedback on how you did on the exercises.
Additionally, each chapter you will powerpoint presentations that
are available for your review. These will make excellent course
notes and help in exam preparation. To find them, once inside
the chapter, select “Powerpoint files.” These files are rather large, so saving them to disk might be a good idea.
CHAPTER THREE: EQUAL EMPLOYMENT OPPORTUNITY AND AFFIRMATIVE ACTION CHAPTER OBJECTIVES
After completing this chapter, the student should be able to:
1.Identify the major laws affecting equal employment
opportunity.
2.Explain presidential Executive Orders 11246 and
11375.
3.Identify some of the major Supreme Court decisions
that have had an impact on equal employment opportunity.
4.Describe the Equal Employment Opportunity
Commission.
5.Explain the purpose of the Uniform Guidelines on
Employee Selection Procedures.
6.Explain adverse impact.
7.Describe the Uniform Guidelines related to sexual
harassment, national origin, and religion.
8.Explain affirmative action programs.
These objectives are taken from page 53 of your course text (Human
Resource Management [8th edition] by Mondy, Noe, and Preameaux. CHAPTER OVERVIEW
In this chapter, an overview of the major EEO legislation that
impacts human resource management is provided. First
discussed is the significant equal employment opportunity laws
affecting human resource management. Then, a description is
provided of the importance of presidential Executive Orders 11246
and 11375. Next reviewed are significant Supreme Court
decisions and the Equal Employment Opportunity Commission.
Next, a discussion of the Uniform Guidelines on Employee
Selection Procedures is provided and the topics of adverse impact and additional guidelines are addressed. The remainder of the chapter is devoted to affirmative action programs.
This overview is taken from the Instructor’s Manual for Human Resource Management, 8th edition, by Mondy, Noe, and Premeaux. The Instructor’s Manual was written by Judy Bandy Mondy and Elisa Adams. ISBN: 0-13-034002-2.
CHAPTER EXERCISES
The chapter exercises for this chapter are located online at
/mondy. To find the exercises, log on to this
page, and select the appropriate chapter at the bottom of the page.
Note: this website was originally built for the seventh edition text,
so you will need to find the appropriate name of the chapter, rather
than a specific chapter (i.e. chapter 1, chapter 7, etc.).
Once you select the appropriate chapter, click on the “Multiple
Choice” s ection on the left side of the page. Here, you will be
provided with practice multiple choice questions that will guide
your understanding of the chapter content. When you select
answers for every question, click submit and you will receive
immediate feedback on how you did on the exercises.
Additionally, each chapter you will powerpoint presentations that
are available for your review. These will make excellent course
notes and help in exam preparation. To find them, once inside
the chapter, select “Powerpoint files.” These files are rather large, so saving them to disk might be a good idea.
CHAPTER FOUR: JOB ANALYSIS AND HUMAN
RESOURCE PLANNING
CHAPTER OBJECTIVES
After completing this chapter, the student should be able to:
1.Describe why job analysis is a basic human resource tool.
2.Explain the reasons for conducting job analysis.
3.Describe the types of information required for job analysis.
4.Describe the various job analysis methods.
5.Describe the components of a well-designed job description.
6.Discuss how job analysis helps satisfy various legal
requirements.
7.Explain the human resource planning process.
8.Describe some human resource forecasting techniques.
9.Define requirements and availability forecasts.
10.Identify what a firm can do when either a surplus or a shortage
of workers exists.
11.Distinguish between succession planning and succession
development.
12.Describe job design.
These objectives are taken from page 87 of your course text (Human
Resource Management [8th edition] by Mondy, Noe, and Preameaux. CHAPTER OVERVIEW
Chapter Four is begun with a description of why job analysis is a
basic human resource management tool and an explanation of the
reasons for conducting job analysis. Next, a review of the types of
job analysis information required is provided, including job
analysis methods. An explanation of the components of a
well-designed job description and a description of other methods。