旅游酒店英语教案
旅游酒店英语教案
旅游酒店英语教案一、教学目标1.学生能够用英语进行旅游酒店相关的日常交际；2.学生能够熟练运用旅游酒店相关的词汇和表达方式；3.学生能够理解和运用常见的旅游酒店相关句型；4.学生能够在实际情境中进行模拟对话，提高口语表达能力。
二、教学内容与方法1. 教学内容1.词汇学习：旅游酒店相关的词汇表；2.句型学习：常用的旅游酒店相关句型；3.对话练习：模拟实际情境中的旅游酒店对话；4.听力训练：提高听力理解能力。
2. 教学方法1.情境导入法：通过图片、视频等方式引入旅游酒店相关主题；2.课堂讲解法：通过课堂讲解介绍相关词汇、句型等知识点；3.对话练习法：将学生分为小组进行对话练习，操练旅游酒店相关的对话；4.听力训练法：通过播放录音材料进行听力训练，提高听力理解能力；5.角色扮演法：安排学生在旅游酒店情境中进行角色扮演，提高口语表达能力。
三、教学步骤1. 词汇学习教师通过图片和声音示范方式向学生介绍和教授以下词汇：•hotel - 酒店•reservation - 预订•check-in - 入住•check-out - 退房•room service - 客房服务•bellboy - 侍者•front desk - 前台•keycard - 门卡•elevator - 电梯•concierge - 门房2. 句型学习教师通过课堂讲解和示范向学生介绍和教授以下句型：•Can I make a reservation? - 我可以预订吗？•I would like to check in. - 我想要办理入住手续。
•Can I have a room with a view? - 我可以要一个可以看到风景的房间吗？•How much does it cost per night? - 每晚多少钱？•Where is the front desk? - 前台在哪里？•Can I have some extra towels? - 我可以要一些额外的毛巾吗？3. 对话练习教师组织学生分组进行对话练习，模拟旅游酒店情境。
旅游酒店英语教案
旅游酒店英语教案Introduction:Level: Intermediate to AdvancedObjectives:By the end of the lesson, learners will be able to:1. Understand and use hotel-related vocabulary.2. Understand and respond to hotel-related conversations and situations.3. Write a hotel reservation email.4. Role-play and practice hotel-related conversations.Materials:- Whiteboard or flipchart- Handout with hotel-related vocabulary- Hotel reservation email templateProcedure:1. Warm-up: (10 minutes)- Display pictures of different hotels and ask learners to describe what they see in the pictures.- Introduce the topic of hotels and elicit any prior knowledge or experiences learners may have had in staying at hotels.2. Vocabulary Activity: (15 minutes)- Handout the hotel-related vocabulary sheet.- Ask learners to work in pairs to match the vocabulary words with their definitions.- Conduct a brief class feedback session to check answers.3. Listening Activity: (20 minutes)- Play an audio recording of a hotel check-in conversation.4. Speaking Activity: (20 minutes)- Divide the class into pairs and provide them with a role-play scenario.- Scenario: One learner is a hotel receptionist, and the other is a guest who wants to make a reservation.- Learners should take turns playing both roles.- Provide learners with a list of questions and phrases that they can refer to during the role-play.- Monitor the pairs and provide feedback on their language use and pronunciation.5. Reading and Writing Activity: (25 minutes)- Display a hotel reservation email template on the board or distribute copies to learners.- Instruct learners to read the template and underline any key phrases or information.- Explain the purpose and structure of a hotel reservation email.- Ask learners to write their own hotel reservation email, using the provided template as a guide.- Encourage learners to be creative with their imaginary hotel stay.- Provide support and assistance to learners as needed.6. Role-play Activity: (20 minutes)- Instruct learners to create a short role-play based on their scenario.- Help groups prepare their role-plays by brainstorming ideas and providing language support.- Have each group perform their role-play in front of the class.- Encourage other learners to ask questions or engage in the role-play to make it more interactive.7. Follow-up Activity: (10 minutes)- Conduct a class discussion on the importance of good customer service in the hotel industry.- Ask learners to share their thoughts and experiences on both positive and negative encounters with hotel staff.- Discuss the impact of good customer service on customer satisfaction and loyalty.Conclusion:。
旅游饭店职业英语教案
旅游饭店职业英语教案教案：旅游饭店职业英语教学目标：1. 学习旅游饭店相关的职业英语词汇和表达方式。
2. 掌握与旅游饭店相关的常用句型和语法结构。
3. 能够运用所学知识进行实际情境中的交流和沟通。
教学准备：1. 教材：旅游饭店职业英语教材或相关课文。
2. 多媒体设备：投影仪、电脑等。
3. 学习资源：旅游饭店相关的图片、视频等。
教学步骤：Step 1: 引入新课1. 利用多媒体设备展示一些旅游饭店的图片，引发学生对旅游饭店的兴趣，并鼓励他们用英语描述图片中的场景和设施。
2. 引导学生讨论并列举与旅游饭店相关的职业名称，如receptionist, concierge, housekeeper,waiter/waitress, chef等。
Step 2: 学习旅游饭店职业英语词汇和表达方式1. 教师出示相关职业英语词汇的图片或卡片，让学生猜测并说出正确的单词。
2. 学生跟读单词，并进行词义解释和例句的讨论。
3. 教师逐个讲解每个职业的职责和工作内容，并引导学生用英语表达相关的句子。
Step 3: 学习旅游饭店常用句型和语法结构1. 教师提供一些常用的句型和语法结构，如：- Can I help you?- I would like to make a reservation.- How much does it cost per night?- The room is clean and comfortable.- Would you like to have breakfast included?- I'm sorry, but the hotel is fully booked.- If you have any questions, please feel free to ask.2. 学生跟读句子，并进行语音和语调的练习。
3. 教师引导学生进行角色扮演，模拟旅游饭店的实际情境，运用所学句型和语法结构进行交流和沟通。
旅游酒店英语教案Lesson Two airport and arrival
Lesson Two: Airport & ArrivalPre-Class Preparation: make copies of Handouts 1 and 2 for each student.Objectives:1.To be familiar with the most frequently used vocabulary at an airport and on an airplane.2.To be able to understand the broadcasts at an airport.3.To be able to find the way around an airport.4.To be able to make good use of the services at an airport or on an airplane.5.To be able to go through the Customs on arrival independently.Warm-up: Airport Experience (5mins)Help students warm up naturally to the topic of the lesson by talking about a funny story you have had at an international airport. Briefly check whether your students had similar experiences.Activity One: At the Airport (10mins)Hand out the plan of the airport (Handout 1). Identify the departments and areas. What happens in each area? Ask students to give sentences.Activity Two: Role Play Check in your Baggage (20mins)Briefly review the airport procedure. What do you need to do on arrival at the airport? Ask students about check-in times, baggage (number of items and weight allowances), presentation of passport, tickets and visa’s, getting their boarding pass, the waiting room, and the boarding gate.Hand out the dialog (Handout 2), and put students into pairs. Students read in pairs taking the part of traveler and attendant. Start with the easier Dialog A. If all the students can do it, go on to the second one. Teach the following vocabulary before role-playing Dialog B: counter indicator, conveyor, surcharge, flammables, aerosols. Walk around and check their progress.Students should substitute some of their own ideas in to the role-play a third time around. Baggage weights and whether they can transfer items / have to pay excess baggage charges can be varied etc.Activity Three: Security check (10mins)Have one student walk to departures and show his/her boarding pass and passport to the person at the entry point. Then he walks to the security check. Yourself and a student should play the part of the security personnel.Security woman: Please put your bag on the conveyor and remove any metal objects,coins, keys, jewellery, mobile electrical or phone items from yourpockets and put them in the basket.John puts his backpack on the conveyor and places all items into thebasketSecurity woman: Walk through the gate please.John walks through and the alarm soundsSecurity man: Can you remove all items from all your pockets!John realises he forgot keys in his coat pocket and takes them out Security man: Please walk through the detector again.John walks through with no alarm this time and is scanned with a handheld detector by the security manSecurity man: OK go ahead.John collects his back pack and metal items from the basket and walksinto the main departures areaAsk students about their experiences or prompt them with their ideas on what might happen when they travel in future.Activity Three: Vocabulary Review (15mins)Introduce the question: ‘What do people usually do while they’re waiting at the airport?’Brainstorm.Eg: transportation, ATM, cash machine, currency exchange, bureau de change, cigarette lounge, smoking room, coffee shop, restaurant, duty free shop, perfume, alcohol, cigarettes, souvenirs, toys, chocolate, magazines, newspaper, watches, jewelry, t-shirtActivity Four: Catching my Flight (20mins)The following two tables show airline departures and arrivals. Refer to Study Guide P18 for Handout 3. Ask them to identify which table is for departures and which is for arrivals.Model the airport flight information broadcast for your students using the information below. Have them find the one that you read. Ask each student to write down the flight that he/she wants to take and note down on a piece of paper for you. Collect the paper.Have one student model the broadcast using information from the tables. At the end of each broadcast, students who are to catch the flight are supposed to stand up. Whoever stands up for the right flight should get one point. Whoever stands up for the wrong flight should lose one point.Scheduled Airline Flight From Terminal Gate Status Time09:4610:0310:0010:0810:1510:1810:1210:52 Airline Flight Sched Sched Revised Departing to Terminal Remarks(Note: If students have difficulty with the order of announcement, Explain that the tannoy system is often tinny in sound and hard to understand at airports with echo problems at times.)Activity Five: Welcome aboard! (20mins)Prior to take-off, the flight captain (The Teacher) welcomes passengers aboard. The air steward/stewardess (The Teacher) will then go through safety procedures. Refer to Study Guide P19 for Handout 4with the following pictures. Review the related vocabulary of the aircraft interior: overhead luggage lockers, sky chart/TV monitors, aisle/gangway, bathroom, safety exits.Have students discuss what they will do on the flight. For example, in-flight meals, drinks and entertainment. Extra requests, blankets, filling out Immigration cards before landing…Activity Six: Arrival (15mins)In this activity, students will go through the Customs. Model the following dialog for them. Then put them in pairs, have them work out a similar dialog between an attendant and a tourist. Pick one pair to role play in front of the class.Dialog: Immigration ControlAttendant: May I see your passport and landing card, please?Traveler: What's a landing card?A:This form. Can you fill it in please? So, where do you come from?T: From China.A:What's the purpose of your traveling?T: I'm going to .A: Where will you be staying?T: .A: Anything to declare?T: No, nothing.A: Have a pleasant stay.Wind-down Activity: Role Play (5mins)This is a back-up activity if you have extra time before the end of the class.Organize booking a flight with a travel agent. You should arrange the destination, times, dates, and economy or business class seat. What else might you need to consider? One person plays the part of the agent, the other the customer.Web International Headquarters Education Department Tourism and Hospitality English Course Handout 1ED1.0 WB-EDU-T&HTP2-2005/4 Page 5 of 8Dialog A:Traveler: Excuse me, can I check in now?Attendant: Of course. Would you please give me your passport and ticket?T: Sure, here you are.A: Do you have any luggage?T: No, only my briefcase.A: Would you prefer a window seat or an aisle seat?T: A window seat, please.A: Here are your boarding card, ticket and passport. Your seat number is 12B and the boarding time will be 16:30 at Gate 35.T: Thanks a lot.Dialog B:Check in attendant: Next please. May I see your passport and boarding pass please? Traveler: Yes, here they are.A: How many items are you carrying sir?T: Two suitcases and one piece of hand luggage.A: Have you left any bags unattended or out of sight. Has anybody asked you to carry any items for them at all at the airport?T: No, not at all.A: Please put your case on the conveyor belt.(22 kg weight is displayed on the counter indicator, the case is carried forward)A: Please put your second case on the conveyor. (10 kg weight is displayed on the counter indicator ) I’m sorry sir, but your baggage is overweight by 2kg. You must pay a surcharge of £30.00 or leave some items behind.(The case is held on conveyor then moved aside by attendant)A: Please place your hand baggage on the conveyor.(3 kg is displayed on the weight indicator)T: I’m very sorry, may I ask what the hand luggage weight limit is?A: 5 kg sir.T: Is it possible I can move some small items to my backpack.A: OK, if you’re quick. I have to remind you no batteries or flammables, gases or aerosols may be carried.T: Thank you miss, I really appreciate this, it’s saving me money and trouble.A: Here is your passport and boarding card. Please hurry with your suitcase.T: Thank you.(John hurries to take 2 books from his suitcase)09:4610:0310:0010:0810:1510:1810:1210:52Airline Flight Sched Sched Revised Departing to Terminal Remarks(Note: If students have difficulty with the order of announcement, Explain that the tannoy system is often tinny in sound and hard to understand at airports with echo problems at times.)Handout 4。
酒店英语的课程设计
酒店英语的课程设计一、教学目标本课程的教学目标是使学生掌握酒店英语的基本词汇、句型和对话，能够用英语进行简单的酒店服务交流，提高学生的英语口语表达能力和实际应用能力。
具体分为以下三个维度：1.知识目标：学生能够掌握酒店英语的基本词汇和句型，理解酒店服务场景下的常用表达方式。
2.技能目标：学生能够在酒店服务场景中，用英语进行简单的交流和对话，具备一定的英语口语表达能力。
3.情感态度价值观目标：通过学习酒店英语，学生能够增强自信心，提高对英语学习的兴趣，培养良好的学习习惯和团队合作精神。
二、教学内容教学内容以《酒店英语》教材为基础，共分为八个单元，每个单元围绕一个酒店服务场景展开，包括前台接待、客房服务、餐饮服务、康乐服务等内容。
教学内容的选择和注重科学性和系统性，每个单元都包含词汇、对话、语法和练习等部分，旨在全面提高学生的酒店英语应用能力。
三、教学方法本课程采用多种教学方法，包括讲授法、讨论法、案例分析法和实验法等，以激发学生的学习兴趣和主动性。
1.讲授法：用于向学生传授酒店英语的基本词汇和句型，讲解语法规则。
2.讨论法：引导学生就酒店服务场景进行讨论，提高学生的口语表达能力和思维能力。
3.案例分析法：通过分析实际酒店服务案例，让学生学会在特定场景下运用英语进行交流。
4.实验法：学生进行角色扮演，模拟酒店服务场景，提高学生的实际应用能力。
四、教学资源本课程的教学资源包括教材、参考书、多媒体资料和实验设备等。
1.教材：《酒店英语》教材，用于引导学生学习酒店英语的基本知识和技能。
2.参考书：提供丰富的酒店英语相关阅读材料，拓展学生的知识视野。
3.多媒体资料：包括视频、音频和图片等，用于辅助教学，增加课堂趣味性。
4.实验设备：如录音机、投影仪等，用于开展课堂活动和实验实践。
教学资源的选择和准备旨在支持教学内容和教学方法的实施，丰富学生的学习体验，提高学习效果。
五、教学评估本课程的评估方式包括平时表现、作业和考试等，旨在全面、客观地评价学生的学习成果。
旅游饭店职业英语教案
旅游饭店职业英语教案教案：旅游酒店职业英语教学目标：1. 学习旅游酒店行业的基本英语词汇和表达方式。
2. 掌握与旅游酒店相关的常用句型和表达。
3. 提高学生的听说读写能力，能够流利地与客人进行交流。
教学内容：1. 旅游酒店的基本概念和服务内容。
2. 旅游酒店的常用英语词汇和表达方式。
3. 与旅游酒店相关的常用句型和表达。
教学步骤：Step 1: 引入新课1. 教师向学生介绍旅游酒店的概念和服务内容，引导学生思考旅游酒店与旅游行业的关系。
2. 教师出示图片或视频，展示旅游酒店的各种设施和服务，激发学生的兴趣。
Step 2: 学习旅游酒店的基本英语词汇和表达方式1. 教师向学生介绍旅游酒店常用的英语词汇，如hotel（酒店）、room（房间）、reservation（预订）、check-in（办理入住手续）等。
2. 教师通过示范和练习，帮助学生掌握这些词汇的正确发音和用法。
Step 3: 学习与旅游酒店相关的常用句型和表达1. 教师介绍与旅游酒店相关的常用句型和表达，如：- Can I make a reservation?（我可以预订吗？）- I would like to check in.（我想办理入住手续。
） - Where is the reception desk?（前台在哪里？）- Could you please show me to my room?（请带我去我的房间。
）- Is breakfast included?（早餐包括在内吗？）2. 教师通过角色扮演和对话练习，帮助学生熟练运用这些句型和表达。
Step 4: 练习与应用1. 学生分组进行对话练习，模拟旅游酒店的场景，如预订房间、办理入住手续等。
2. 学生进行角色扮演，扮演旅游酒店的员工和客人，进行交流对话。
Step 5: 总结和复习1. 教师总结本节课的重点内容，强调学生在实际应用中的重要性。
2. 教师布置相关的课后作业，如编写旅游酒店对话场景、写一篇关于旅游酒店的英语作文等。
旅游饭店英语教案
旅游饭店英语教案教案标题：旅游饭店英语教案教案概述：本教案旨在帮助学生学习和掌握与旅游饭店相关的英语词汇、表达和交际技巧。
通过多种教学活动和练习，学生将能够在旅游饭店环境中进行基本的沟通和交流。
教学目标：1. 学习和掌握旅游饭店英语词汇，如房间类型、预订、入住、退房等。
2. 学习和掌握与旅游饭店相关的表达和交际技巧，如询问房间价格、预订房间、办理入住手续等。
3. 提高学生的听说能力，能够在旅游饭店环境中进行简单的交流和对话。
4. 培养学生的合作意识和团队合作能力，通过小组活动和角色扮演加深对课堂内容的理解和应用。
教学重点：1. 旅游饭店英语词汇的学习和掌握。
2. 与旅游饭店相关的表达和交际技巧的学习和实践。
教学准备：1. PPT或投影仪。
2. 学生课本和练习册。
3. 角色扮演道具，如饭店前台、房间钥匙等。
教学过程：步骤一：导入（5分钟）使用图片或视频展示一些旅游饭店的场景，引起学生的兴趣和好奇心。
然后与学生一起讨论他们在旅游饭店中可能会遇到的情景和需要用到的英语表达。
步骤二：词汇学习（15分钟）通过PPT或投影仪展示旅游饭店相关的词汇，并给出中英文对照和示例句。
学生跟读并记忆这些词汇。
教师可以使用图片或实物来帮助学生理解和记忆。
步骤三：表达和交际技巧学习（20分钟）教师通过示范和模拟对话的方式，教授学生与旅游饭店相关的表达和交际技巧。
例如，如何询问房间价格、如何预订房间、如何办理入住手续等。
学生可以跟读和模仿教师的表达，然后进行小组练习。
步骤四：角色扮演（20分钟）将学生分为小组，每个小组扮演不同的角色，如饭店前台、客人等。
学生们可以利用之前学到的词汇和表达，进行角色扮演对话。
教师可以在角色扮演过程中提供指导和反馈。
步骤五：巩固练习（15分钟）学生完成课本或练习册上与旅游饭店相关的练习题，巩固所学内容。
教师可以在学生完成后进行讲解和答疑。
步骤六：总结和拓展（10分钟）教师与学生一起总结本节课所学内容，并提供一些拓展学习的建议，如阅读与旅游饭店相关的英语文章、观看相关的英语视频等。
10旅游英语酒店教案(2)
新疆农业职业技术学院酒店服务英语教案NO：1 课程名称酒店服务英语授课时数 2 周次班级时间年月日节次教学内容Front office DepartmentUnit 1Brief introduction of front office serviceand Room Reservation教学方式Teaching,discussion，task-based androle playContents：1.The brief introduction of front office service.1. The service procedures and service skill points about making room reservation.2. Useful hotel vocabularies and useful sentences.3. Two tasks of service practice: making the FIT and changing the room reservation. Aims：1. To master the service procedures and service skill points about making room reservation.2. To identify the useful words and apply the useful sentences.3. To have the ability to offer making room reservation, changing the room and cancelingthe room service with English.4. To get familiar with the post of front office, establish students’ service consciousness andworking responsibilities.Teaching Process Teaching strategiesLeading in (10mins)1. Greet the new students and tell the students therequirements of this course.2. “The guests are not always right, but they are alwaysguests”, how do you understand this sentence?3. Do you know what services does front office departmentoffer?Activity One:Service Procedures and Skill Points (20mins)1. Have you ever stayed in the hotel before? How did youreserve the room and what did the reservationist ask you?2.What details did the reservationist ask you about reservationinformation? e.g., name, address... .3. If you are the reservationist, how will you serve the guest,and how will you ask the guests about the detail Communicating with students.Group discussionAsk and answer questions Inspiration, ask and answer questions. Summarize the service procedures According to Ss’ experience by asking and answering questions.information? e.g., the name, telephone number... .1.Service ProceduresGreet the guest→Ask the guest about reservation information(Date of Arrival and Departure, room types, name, address, telephone number, payment, any special request)→Check the room availability→Confirm the reservation/Refuse the reservation2. Skill Points∙Pay more attention to use polite language.∙How to ask the guest about the time of his arrival anddeparture.∙How to ask the guest about his name and telephone number,and so on.Activity Two:Useful Vocabularies and Sentences (15mins)1. How many words have you known about the Front OfficeDepartment, and what are they?2. If you are a reservationist in the hotel, I’m a guest, how willyou ask these questions in English?下午好，上海希尔顿酒店前台，有什么能帮助您的吗？您是以何种方式和谁的姓名预定的？请您稍等，我来查一下这几天我们酒店是否有空房？... .1. vocabularies:Reservation, Cashier’s Counter, Information, Front OfficeManager, Reception, Front Office Supervisor and so on.2. sentences:∙Good afternoon, Hilton Shanghai, Room Reservation. May Ihelp you?∙How and in whose name has the reservation been made?∙Please wait a moment. I’ll check our rooms available forthese days. Thank you for waiting, sir. What type of roomwould you like? And so on.Activity Three:Task Setting and Practice (30mins)1. Give the Ss a few minutes to analyze and understand thetasks given by teacher, then underline the importantinformation in the tasks.2. Practice the two sample dialogues in 30mins.3. Present their dialogues before their classmates.Task One: Making the FIT→ The definition of FIT.George Brown wants to book a double room with Hilton Stressing the skill points while summarizing the service procedures. Situational method and brainstorming, most of this part can be done combined with activity one.ExplanationTask-based and role-play practice.Ss analyze the task firstly and try to underline the key information, then practice the two models ofShanghai, the room rate per night is 177 dollars,The time:from 20th to 22nd, that’s three days in all, The telephonenumber of George Brown is 0044-0246-720598, Li Conghandles the reservation.Task Two: Changing the reservationMr. Sam reserved 20 standard rooms with China WorldHotel for silk trade negotiation for April 7th,8th and 9th,Now he is calling from New York to change the date of thereservation, because the silk trade negotiation has beenpostponed until 4th to 6th of May, The hotel has just 20standard rooms available during the time, Mr. Sam books20 standard rooms and a business suite altogether from4th to 6th of May.service in pairs.Evaluation(15mins)1.Inviting two or more pairs to act their dialogue, and then the other students and I give theshort comment.2. I give the marks for the students according to their performance.Feedback (10mins)1. Summarize the main content they have learned in this class.2. Give students 10mins to ask questions they still don’t understand, I explain theirdifficulties again.Teacher’s Reference《English Practice for Hotel Service》,《Hotel Practical English》and《Front Office Management》Homework1. Recite and understand the working procedures and new words.2. Making a new dialogue according to the given task about canceling the reservation.3. Surfing on the internet to hunt the knowledge about making room reservation.课后分析:教研室主任审核签名累计学时2新疆农业职业技术学院酒店服务英语教案NO：2 课程名称酒店服务英语授课时数 2 周次班级时间年月日节次教学内容Unit 2 Extending the Stay and Changing the Room 教学方式task settingand role playContents：1. The service procedures and service skill points of extending the stay and changing theroom.2. Useful hotel vocabularies and useful sentences.3. Two tasks of service practice: extending the stay and changing the room.Aims：1. To master the service procedures and service skill points about extending the stay andchanging the room.2. To identify the useful words and apply the useful sentences.3. To have the ability to offer extending the stay and changing the room service withEnglish.4. To get familiar with the post of front office, establish students’ ser vice consciousnessand working responsibilities.Teaching Process Teaching strategiesRevision (5 mins)1.Ask one student to tell us the service procedures ofchecking in.2. Invite one student to tell the difference walk-in guest andthe guest with reservation.Leading in (5 mins)Sometimes the guest may want to change the room theyhave reserved, or they will ask for extend extra beds, if youare the receptionist, how will you deal with it?Activity One:Service Procedures and Skill Points (20mins)1. When you stayed in a hotel, did you ask for extendingextra beds or changing the room?2. If you are the receptionist, when the guest ask forextending extra beds, what questions will you ask?3. If you are the receptionist, how will you serve the guest inorders?1.Service ProceduresExtending the Stay:Greet the guest →Get the information from the guest(the Ask and answer interaction Communicating with students.Group discussionAsk and answer questions Inspiration, ask and answer questions.Summarize the service procedures According to Ss’ experience by asking and answering questions.room number, the type and number of rooms, the time of extending stay)→Search for the room available needed in the computer→ Confirm the extending stay→ Ask the guest how to make the payment→ Form the record of extending the stay→ Extend best wishesChanging the Room:Greet the guest →Ask the guest for his room number →Search for the room available needed in the computer →Form the record of changing the room→ Ask the guest to fill in the room changing form→ Extend best wishes 2. Skill Points∙When you handle the extending stay what you shouldpay attention to .∙When you handle changing the room, if the rate of thenew room is different, you should explain it to the guestclearly.Activity Two:Useful Vocabularies and Sentences (15mins)1. How many words have you known about the kinds ofroom, and what are they?2. If you are a reservationist in the hotel, I’m a guest, howwill you express these questions in Englsih? (I guide andcorrect the Ss’ mistakes)e.g, 早上好，前台。
旅游酒店英语教案LessonFourDiningOut
Lesson Four: Dining OutPre-Class Preparation: make copies of Handout 6 and chop according to the roles.Objectives:1. To be able to talk about one’s most favorite food.2. To be familiar with the most frequently used food and cooking vocabulary.3. To be able to order a meal and dine with good manners in a restaurant.4. To understand the eating habits and manners of various cultures.Warm-up (5mins)Briefly talk about your favorite food and then ask students to talk about their favorite food and why they like it. Keep it short, as students will have a chance to talk about it in detail in the coming activities.Activity One: Pictures Matching Game (10mins)Refer to P31 Handout 1 of the Study Guide. Ask students to match the countries with their special food.Key:China: DumplingsAmerica : McDonalds’France: Le vin (wine)Italy: spaghettiAustralia: seafoodRussia: Borsch (Borsch is a soup, but nobody calls it soup in Russia, just “Borsch”.)Africa: Doro Wot (Range chicken legs, slow-cooked in dense stew of onions and special African plants such as berbere and kibe. Boiled small eggs are knife-poked and simmered in the stew.)Spain: PaellaJapan: SushiEskimo: seal and fishActivity Two: Cooking Verbs (5mins)Refer to Handout 2, P32 in the Study Guide. Write the following verbs on the board and ask students to work in groups identifying the methods of cooking shown in the picture.Steam boil grill/broil stir-fry deepfry bakeYou can also teach “shallow fry” as in co oking French fries, and “barbecue”.Activity Three: Tastes…? (5mins)Refer to Handout 3, P33 in the Study Guide. . Write the following adjectives on the board and ask students to work in groups identifyingthe tastes of the food in the picture.Spicy(hot), creamy(rich), plain, sweet, salty, sour, bitterActivity Four: Cooking Show Host Contest (40mins)In this activity, each student is to act as the Chef of a famous cooking show, introducing to the audience their favorite food, and howit is prepared. Each student will be given a 3-minute show time, and, at the end, a vote will be cast and one Web Cooking Show Host will be named!Before the activity, check whether your students know what acooking show is like and whether they know some of the famous cooking shows below. Give them tips on how to be a good host of a cooking show.Background Tips for TeachersA TV cooking show is a television program that presents the preparation of food, in a kitchen on the studio set. The host of the show, usually a chef, prepares a special dish over the course of the show, walking the viewing audience step by step through the preparationof the meal. Cooking shows are meant to be educational, as the host teaches the viewing audience how to prepare a different meal with each episode of the show; though some cooking shows (such as Iron Chef) are intended simply for entertainment.While rarely high-rated, cooking shows have been a popular stapleof daytime TV programming since the earliest days of television. Theyare generally very inexpensive to produce, making them a cheap and easy way for a TV station to fill a half-hour (or sometimes 60 minute) TV episode.A number of cooking shows have run for many seasons, especially when they are sponsored by local TV stations or by public broadcasting. The more popular cooking shows have had flamboyant hosts whose unique personalities have made them into celebrities.Famous cooking shows include:● Celebrity Cooks● The Cookin' Cajun● Emeril Live (Emeril Lagasse)● The French Chef (Julia Child)● The Frugal Gourmet (Jeff Smith)● Good Eats (Alton Brown)● Iron Chef● The Naked Chef (Jamie Oliver)● Two Fat Ladies● Wok with Yan● Yan Can Cook (Martin Yan)Activity Four: Order Food (10mins)In this activity, ask your students to role play ordering in a restaurant without a menu. Students’ dialogs should be simple as the following example:C: May I have the menu please?W: Of course, sir/madam. Here it is.W: Are you ready to order, sir/madam ?C: yes. I steak, please.W: Certainly. How ?C: well-done (medium/rare), please.W: Would ?C: Yes, a mixed salad would be nice.Then, talk about the courses of a formal dinner. (Appetizer, Soup, Main Course, Pizza, Spaghetti, dessert, drinks)Activity Five: Role Play (20mins)Pair Work. Each pair should take turns playing the roles of awaiter/waitress and customers at the Beach Side Café with the menu onP34 Handout 5 of the Study Guide. Preview the sentence structures in thefirst box for waiters and waitresses before role play. Ask students what they will do if they can not understand the names of dishes on a menu.。
旅游饭店职业英语教案
旅游饭店职业英语教案教案主题：旅游饭店职业英语教案目标：1. 学习和掌握与旅游饭店相关的职业英语词汇和表达。
2. 提高学生在旅游饭店工作场景中的英语交流能力。
3. 培养学生的团队合作精神和服务意识。
教案内容：一、词汇学习1. 旅游饭店职业英语词汇表：包括与前台接待、客房服务、餐饮服务等相关的词汇。
2. 词汇练习：通过词汇填空、词汇匹配等练习巩固学生对词汇的掌握。
二、对话练习1. 前台接待对话：包括客人入住登记、查询预订信息、提供旅游信息等对话。
2. 客房服务对话：包括客房预订、换房、清洁服务等对话。
3. 餐饮服务对话：包括点餐、推荐菜品、服务投诉等对话。
三、角色扮演1. 分组进行角色扮演：学生分为前台接待、客房服务、餐饮服务等角色，进行实际场景的模拟对话练习。
2. 角色扮演评估：老师和同学对角色扮演进行评估，提供反馈和改进建议。
四、案例分析1. 提供一些实际的旅游饭店工作案例，让学生分析解决问题的方法和策略。
2. 学生小组讨论：学生分组讨论并提出解决方案，然后进行汇报和讨论。
五、团队合作活动1. 设计一个旅游饭店的服务项目：学生分组设计一个完整的旅游饭店服务项目，包括前台接待、客房服务、餐饮服务等环节。
2. 学生演示和评估：每个小组进行演示，其他小组进行评估和提出改进意见。
教学资源：1. 旅游饭店职业英语词汇表和练习材料。
2. 角色扮演对话练习材料。
3. 实际旅游饭店工作案例。
4. 团队合作活动设计指南。
评估方式：1. 词汇练习成绩评估。
2. 对话练习和角色扮演的表现评估。
3. 案例分析和解决方案的质量评估。
4. 团队合作活动的设计和表现评估。
教学时长：根据实际情况，可以将教学时间安排为3-5个课时，包括词汇学习、对话练习、角色扮演、案例分析和团队合作活动。
出国旅游实用英语--酒店篇讲课教案
C: Is that right?
B: Yes.
C: Now, Ms Bennett, could you give me your passport, please?
B: Here you are. By the way, where is the restaurant?
C: The restaurant is on the second floor. Here is your room key. It's on the 5th floor, room502.
How do you do? Good morning, how are you? Fine, thank you. How was your day? Great. I saw many amazing views, food were delicious...... Do you enjoy your stay here?
B:Can I pay by credit card?
C: Certainly. May I have your card, please?
B: Here you are.
C: Please sign your name here.
B: OK. Is it possible to leave my luggage here? I'll come back at 7pm.
Dear sir or madam,
I made a reservation for a one bedroom pool villa for 2 nights, from May 16th 2017 (check-in) to May 18th 2017 (check-out).
旅游英语教案模板及范文
教学目标：1. 学生能够掌握基本的旅游英语词汇和短语。
2. 学生能够运用所学英语进行简单的旅游对话。
3. 学生能够了解基本的旅游文化知识。
教学重点：1. 旅游英语词汇和短语的学习。
2. 旅游对话的实际运用。
教学难点：1. 旅游英语词汇的拼写和发音。
2. 旅游对话的语境理解。
教学过程：一、导入1. 教师用简单的英语提问：“Do you like traveling? Why or why not?” 引导学生思考并回答。
2. 教师简要介绍旅游英语的重要性，激发学生的学习兴趣。
二、新课导入1. 教师展示一些旅游相关的图片，如景点、交通工具、酒店等，引导学生猜测这些图片的英文单词。
2. 教师讲解并教授以下旅游英语词汇和短语：- Scenery: 风景- Transport: 交通工具- Hotel: 酒店- Restaurant: 餐厅- Museum: 博物馆- Ticket: 票- Guidebook: 旅行指南- Souvenir: 纪念品三、课堂练习1. 教师带领学生进行以下练习：- 拼写练习：学生拼写刚刚学过的旅游英语词汇。
- 发音练习：学生跟读并模仿教师的发音。
- 造句练习：学生运用所学词汇和短语进行造句。
四、情景对话1. 教师创设以下情景，引导学生进行对话：- 在机场询问航班信息。
- 在酒店预订房间。
- 在餐厅点餐。
- 在景点询问路线。
2. 教师分组进行角色扮演，让学生在实际情景中运用所学英语。
五、总结与作业1. 教师总结本节课所学内容，强调重点和难点。
2. 布置以下作业：- 复习本节课所学词汇和短语。
- 预习下一节课的内容。
教学反思：本节课通过图片、词汇、情景对话等多种形式，让学生在轻松愉快的氛围中学习旅游英语。
在今后的教学中，我将继续关注学生的学习效果，适时调整教学方法，以提高学生的英语实际运用能力。
旅游英语教案范文：一、教学目标1. 学生能够掌握基本的旅游英语词汇和短语。
2. 学生能够运用所学英语进行简单的旅游对话。
旅游酒店英语教案Guide for Education Supervisors
《韦博国际英语旅游酒店英语课程教学主管操作指南》招生对象1．经常到国外出差或到国外旅游，需要用英语交流的高尚人士2．英语水平测试达到1.5以上，或在读韦博基础语言课程Lower-Intermediate Module 4级别以上的学员课程收费1800元RMB课程内容1.40-60小时的在线学习课程（Hospitality English）2.8小时全外教主题课(Tourism English)3.《韦博旅游酒店英语学习手册》作业4.毕业考核开课方式由于此课程是固定开班，固定时间结业，教学主管在开课前需排出开课和结课时间。
同时还要指派相关外教，排出一个月的外教课课程表告知学员。
学员无需去前台定课，教学主管负责出统一的学员名单，注明上课日期发给外教以供上课点名用。
（流程如下图）旅游英语和酒店英语内容无重叠部分。
因此，学员学习电脑课在《韦博旅游酒店英语课程》开课的一个月内无时间限制。
而旅游英语则要求学员按照教学部通知的上课时间上课。
旷课者不得补课。
学生入学后，教学主管指派一名Tutor指导学员完成入学水平测试Placement Test）, 入学指导(Orientation), 酒店英语电脑课(Computer Session –Hospitality), 旅游英语外教课(Classroom Session – Tourism), 毕业课题(Graduation Projects), 毕业测试(Evaluation)。
毕业要求学员在课程结束时，如满足以下要求即可毕业：1．英语基础水平达到PT 2.0以上（或Lower-Intermediate级别以上）2．完成在线学习课程（Hospitality English）3．完成4个主题8小时的外教课程（Tourism English）4．完成《韦博旅游酒店英语学习手册》）所有的阅读和写作作业5．完成旅游英语毕业课题一个。
课程概览1．在线学习酒店英语课程: 6单元, 40-60小时学习，难度1.5-3.0Unit 1 Reception (2.5-3.2, 对应韦博级别：BA-A)Unit 2 Restaurant (2.0-2.7, 对应韦博级别：BI-BA)Unit 3 Cashier & Check-Out (1.5-2, 对应韦博级别：I-BI)Unit 4 Guest Service (2-2.5, 对应韦博级别：BI-BA)Unit 5 Guest Relations and Sales (1.5-2, 对应韦博级别：I-BI)Unit 6 Telephone (1.7-2.2, 对应韦博级别：I-BI)2．主题旅游英语外教课(总部发放统一教案)Lesson One: Preparing for an overseas tripLesson Two: Airport & ArrivalLesson Three: Activities and AdventuresLesson Four: Dining Out*注：请将相关的课程标题，课程时间及上课地点的通知在Orientation时发给学员。
《旅游英语》教学教案
《旅游英语》教学教案第一章：旅游英语概述1.1 教学目标了解旅游英语的基本概念和重要性掌握旅游英语的基本口语表达和常用词汇1.2 教学内容旅游英语的定义和作用旅游英语的基本口语表达和常用词汇1.3 教学方法讲授法：讲解旅游英语的基本概念和重要性互动法：进行口语练习，让学生熟练掌握旅游英语表达1.4 教学步骤引入旅游英语的概念和重要性讲解旅游英语的基本口语表达和常用词汇进行口语练习，让学生熟练掌握旅游英语表达第二章：旅游信息查询与预订2.1 教学目标学会使用旅游英语查询和预订旅游信息掌握旅游英语相关的表达方式和常用词汇2.2 教学内容旅游信息的查询和预订方式旅游英语相关的表达方式和常用词汇讲授法：讲解旅游信息的查询和预订方式互动法：进行角色扮演，让学生熟练掌握旅游英语表达2.4 教学步骤引入旅游信息的查询和预订方式讲解旅游英语相关的表达方式和常用词汇进行角色扮演，让学生熟练掌握旅游英语表达第三章：机场与航空公司3.1 教学目标学会使用旅游英语与机场和航空公司人员进行沟通掌握机场和航空公司相关的表达方式和常用词汇3.2 教学内容机场和航空公司的基本流程和相关规定旅游英语相关的表达方式和常用词汇3.3 教学方法讲授法：讲解机场和航空公司的基本流程和相关规定互动法：进行情景模拟，让学生熟练掌握旅游英语表达3.4 教学步骤引入机场和航空公司的基本流程和相关规定讲解旅游英语相关的表达方式和常用词汇进行情景模拟，让学生熟练掌握旅游英语表达第四章：酒店预订与入住学会使用旅游英语预订酒店并办理入住手续掌握酒店预订和入住相关的表达方式和常用词汇4.2 教学内容酒店预订的流程和相关规定旅游英语相关的表达方式和常用词汇4.3 教学方法讲授法：讲解酒店预订的流程和相关规定互动法：进行角色扮演，让学生熟练掌握旅游英语表达4.4 教学步骤引入酒店预订的流程和相关规定讲解旅游英语相关的表达方式和常用词汇进行角色扮演，让学生熟练掌握旅游英语表达第五章：旅游活动与购物5.1 教学目标学会使用旅游英语参加旅游活动和购物掌握旅游活动和购物相关的表达方式和常用词汇5.2 教学内容旅游活动的参加方式和相关规定购物时的基本表达方式和常用词汇5.3 教学方法讲授法：讲解旅游活动的参加方式和相关规定互动法：进行情景模拟，让学生熟练掌握旅游英语表达5.4 教学步骤引入旅游活动的参加方式和相关规定讲解购物时的基本表达方式和常用词汇进行情景模拟，让学生熟练掌握旅游英语表达第六章：餐饮服务与点餐6.1 教学目标学会使用旅游英语在餐厅进行点餐和服务交流掌握餐饮服务相关的表达方式和常用词汇6.2 教学内容餐厅的基本服务流程和点餐方式旅游英语相关的表达方式和常用词汇6.3 教学方法讲授法：讲解餐厅的基本服务流程和点餐方式互动法：进行角色扮演，让学生熟练掌握旅游英语表达6.4 教学步骤引入餐厅的基本服务流程和点餐方式讲解旅游英语相关的表达方式和常用词汇进行角色扮演，让学生熟练掌握旅游英语表达第七章：交通出行与问路7.1 教学目标学会使用旅游英语进行交通出行和问路掌握交通出行和问路相关的表达方式和常用词汇7.2 教学内容各种交通工具的乘坐方式和相关规定问路时的基本表达方式和常用词汇7.3 教学方法讲授法：讲解各种交通工具的乘坐方式和相关规定互动法：进行情景模拟，让学生熟练掌握旅游英语表达7.4 教学步骤引入各种交通工具的乘坐方式和相关规定讲解问路时的基本表达方式和常用词汇进行情景模拟，让学生熟练掌握旅游英语表达第八章：紧急情况应对8.1 教学目标学会使用旅游英语应对紧急情况掌握紧急情况应对相关的表达方式和常用词汇8.2 教学内容紧急情况的分类和应对方法旅游英语相关的表达方式和常用词汇8.3 教学方法讲授法：讲解紧急情况的分类和应对方法互动法：进行情景模拟，让学生熟练掌握旅游英语表达8.4 教学步骤引入紧急情况的分类和应对方法讲解旅游英语相关的表达方式和常用词汇进行情景模拟，让学生熟练掌握旅游英语表达第九章：旅游文化习俗9.1 教学目标了解世界各地的旅游文化习俗学会使用旅游英语尊重和适应不同文化的习俗9.2 教学内容世界各地的旅游文化习俗介绍旅游英语相关的表达方式和常用词汇9.3 教学方法讲授法：讲解世界各地的旅游文化习俗互动法：进行小组讨论，让学生了解和尊重不同文化习俗9.4 教学步骤引入世界各地的旅游文化习俗介绍讲解旅游英语相关的表达方式和常用词汇进行小组讨论，让学生了解和尊重不同文化习俗第十章：旅游宣传与推荐10.1 教学目标学会使用旅游英语进行旅游宣传和推荐掌握旅游宣传和推荐相关的表达方式和常用词汇10.2 教学内容旅游宣传的方式和技巧旅游英语相关的表达方式和常用词汇10.3 教学方法讲授法：讲解旅游宣传的方式和技巧互动法：进行小组讨论，让学生熟练掌握旅游英语表达10.4 教学步骤引入旅游宣传的方式和技巧讲解旅游英语相关的表达方式和常用词汇进行小组讨论，让学生熟练掌握旅游英语表达第十一章：旅游业务交流11.1 教学目标学会使用旅游英语进行业务交流掌握旅游业务相关的表达方式和常用词汇11.2 教学内容旅游业务的交流方式和技巧旅游英语相关的表达方式和常用词汇11.3 教学方法讲授法：讲解旅游业务的交流方式和技巧互动法：进行角色扮演，让学生熟练掌握旅游英语表达11.4 教学步骤引入旅游业务的交流方式和技巧讲解旅游英语相关的表达方式和常用词汇进行角色扮演，让学生熟练掌握旅游英语表达第十二章：旅游文学与翻译12.1 教学目标了解旅游文学的基本概念和作用学会使用旅游英语进行文学翻译和表达12.2 教学内容旅游文学的基本概念和作用旅游英语相关的翻译技巧和表达方式12.3 教学方法讲授法：讲解旅游文学的基本概念和作用互动法：进行文学作品的翻译练习，让学生熟练掌握旅游英语表达12.4 教学步骤引入旅游文学的基本概念和作用讲解旅游英语相关的翻译技巧和表达方式进行文学作品的翻译练习，让学生熟练掌握旅游英语表达第十三章：旅游行程规划与报价13.1 教学目标学会使用旅游英语进行旅游行程规划与报价掌握旅游行程规划与报价相关的表达方式和常用词汇13.2 教学内容旅游行程规划的步骤和技巧旅游报价的计算和方法讲授法：讲解旅游行程规划的步骤和技巧互动法：进行实际案例分析，让学生熟练掌握旅游英语表达13.4 教学步骤引入旅游行程规划的步骤和技巧讲解旅游报价的计算和方法进行实际案例分析，让学生熟练掌握旅游英语表达第十四章：旅游项目管理14.1 教学目标学会使用旅游英语进行旅游项目管理掌握旅游项目管理相关的表达方式和常用词汇14.2 教学内容旅游项目的策划和管理流程旅游英语相关的表达方式和常用词汇14.3 教学方法讲授法：讲解旅游项目的策划和管理流程互动法：进行小组讨论，让学生熟练掌握旅游英语表达14.4 教学步骤引入旅游项目的策划和管理流程讲解旅游英语相关的表达方式和常用词汇进行小组讨论，让学生熟练掌握旅游英语表达第十五章：旅游职业道德与规范了解旅游职业道德的重要性学会使用旅游英语进行职业道德与规范的交流15.2 教学内容旅游职业道德的基本原则和规范旅游英语相关的表达方式和常用词汇15.3 教学方法讲授法：讲解旅游职业道德的基本原则和规范互动法：进行小组讨论，让学生了解和遵守职业道德与规范15.4 教学步骤引入旅游职业道德的重要性讲解旅游英语相关的表达方式和常用词汇进行小组讨论，让学生了解和遵守职业道德与规范重点和难点解析重点：1. 旅游英语的基本概念和重要性2. 旅游英语相关的表达方式和常用词汇3. 旅游信息的查询和预订方式4. 机场和航空公司的基本流程和相关规定5. 酒店预订和入住的流程及表达方式6. 参加旅游活动和购物的表达方式7. 餐饮服务与点餐的流程及表达方式8. 交通出行和问路的表达方式9. 紧急情况应对的方法和表达方式10. 旅游文化习俗的理解和表达难点：1. 旅游英语在实际场景中的运用，如机场、酒店、餐厅等2. 不同文化背景下旅游习俗的理解和尊重3. 旅游业务交流和专业术语的使用4. 旅游行程规划与报价的实际操作5. 旅游项目管理的专业知识和实践6. 旅游职业道德与规范的理解和应用。
旅游酒店英语教案
《旅游英语》教案一、课程性质、地位和任务本科层次的学生在完成基础阶段的学习任务，达到四级或六级水平后，都必须修读专业英语，一方面为保证大学生英语学习不断线，另一方面也是使学生所掌握的英语知识能够转化成为专业技能。
旅游英语这门课属于专业选修课，是根据大学英语应用提高阶段在专业英语方面的要求而开展教学活动的，其目的是为了适应中国进一步扩大对外交流和发展出、入境旅游，培养更多的有扎实的英语专业知识又精通旅游理论的专业人才。
二、课程基本要求通过对这门课程的学习，学生们可以拓展专业知识，掌握一定的专业英语词汇，熟悉旅游英语的常用表达方法，并进一步巩固英语语言基础，提高在专业领域内综合运用英语语言的能力。
本课程要求学生在学习过程中主要锻炼英语的听、说、读能力，在工作中能够顺畅的与服务对象展开交流；要求学生在一定程度上掌握写作和翻译能力，在实践中发挥专业人才的作用。
三、教案内容Unit 1 Reservation教学目的和要求：要求学生掌握在酒店服务中如何使用英语帮助客人进行预订。
教学基本内容：Ⅰ Listening Comprehension听力对话重点句型听力Ⅱ Useful Expressions酒店服务英语的总体原则组织结构预定的常见形式预定的注意事项ⅢSituational Dialogue : Alice Liu is a secretary in Tokyo. She calls Hilton Hotel in Tianjin to reserve a suite for her boss from March 22 to 24. The reservation answers the phone call and accepts the booking.Ⅳ Reading ComprehensionText A:(1) Explain the function of the front office.(2) Use examples to describe the relationship between room reservation and other department.Ⅴ Exercises and summary本单元重点:电话预定本单元难点：服务人员在预定过程中的引领作用教学方法：讲授Unit 2 Reception教学目的和要求：要求学生能够使用英语完成登记入住服务。
旅游酒店英语
《旅游酒店英语》教学大纲执笔人：李梅一、课程的性质、地位和作用：《旅游酒店英语》是针对人文系英语教育专业的学生开设的专业选修课，属B类（理论+ 实践）。
本门课程有助于辅助学生拓宽知识面，具有较强应用性和综合性。
通过该课程的学习，学生能够了解酒店的基本情况和服务要求，学会与之相关的英语语汇和表达方式。
通过对学生进行模拟酒店特定情境完成交际任务的语言训练，提高英语交际技能等，为英语专业课的学习奠定基础。
二、课程教学对象、目的和要求该课程的开始适合英语专业的二年级学生。
开设本课程的目的在于使学生通过学习，能够比较全面地了解酒店的基本情况和服务要求，学会与之相关的英语语汇和表达方式。
通过对学生进行模拟酒店特定情境完成交际任务的语言训练，使学生了解大型宾馆酒店的组织架构和服务流程，对主要营业部门及岗位工作中的常见服务情景了解并掌握其基本用语，提高英语交际技能等，加强培养学生的职业道德素养。
学习本课程，要求学生通过对各个情景对话的学习，了解大型涉外宾馆酒店的组织架构、一般服务流程和员工素质要求；熟悉并尽量背诵前厅、客房、餐饮三个部门的情景对话；掌握前厅部、房务部、餐饮部各个情景下的常用英语词汇和基本交际用语。
三、课程的相关课程及其关系学习本课程前，学生已具备了一定的英语知识和英语表达和交际能力。
这为酒店知识的讲解和练习储备了较多的基础知识。
学好本课程后，学生的英语学习兴趣可以得到提高，并为其它课程的学习奠定基础，如口语、听力等。
同时，也为学生拓宽知识面起到了辅助作用。
四、课程内容及学时分配本课程安排在第四学期，总课时为36节。
其中理论16学时，实践20学时。
PARTI THE FRONT OFFICE前厅部UNIT 1 Room Reservation(预订客房)教学时数：理论和实训2学时教学内容INTRODUCTION The Manager’s Remarks （经理的话）l-l A Long Distance Call Reservation（长途电话预订)l-2 A Group Reservation (团体预订)1-3 A Local Call Reservation (市内电话预订)Structure Study: will be+doing sth (将来进行时)Function Study: Connecting Telephone Calls (电话接线)教学重点：酒店总机、预订部的服务情景英语和语法结构；接电话技巧和基本用语；模拟订房情景语言训练教学难点：接电话技巧和基本用语；语法结构：将来进行时UNlT 2 At the Reception Desk （接待处)教学时数：理论和实训2学时教学内容2-1 At the Entrance (门口)2-2 The Registration (登记)2-3 Receiving a Walk-in Guest (接待过路客人)Structure Study: to be going to do sth (一般将来时) Function Study: Greetings and Getting Acquainted (招呼与结识）教学重点：为预订客人和散客登记住宿和续住的基本交际用语；招呼与结识常用语；模拟接待服务情景语言训练教学难点：模拟接待服务进行情景训练和对话UNlT 3 The Bellman (应接服务员)教学时数：理论和实训2学时教学内容3—1 Introducing Hotel Services(介绍饭店服务)3—2 About Slow Delivery of Baggage(抱怨行李运送得太慢)3—3 Ticket—Booking Service(订票)Structure Study：Let me…Please don’t…(祈使句) How…! What a…!(感叹句)Function Study：Offering Help(提供帮助)教学重点：应接服务员的基本交际用语、工作职责、员工素质要求；提供帮助常用语；模拟接待和运送行李服务进行情景训练和对话教学难点：语法结构：祈使句和感叹句；模拟接待服务情景训练UNIT 4 At the Information Desk(问讯处)教学时数：理论和实训2学时教学内容4—1 Mail Service(邮寄服务)4—2 Introducing Some Scenic Spots(介绍景点)4—3 Showing the Way(指明方向)Structure Study：Have you…yet?(现在完成时)Function Study：Showing Directions(指明方向)教学重点：邮寄服务、介绍景点、指路的基本交际用语和员工职业素质教学难点：语法结构：现在完成时；模拟问讯员进行为客人指路情景对话UNIT 5 The Cashier(出纳员)教学时数：理论和实训2学时教学内容5—1 Foreign Currency Exchange(兑换外币)5—2 Checking Out(结账)5—3 Mis-calculation(算账出错)Structure Study：We hope that…(宾语从句)Function Study：Bidding Farewell(道别)教学重点：客人结帐和兑换外币的基本交际用语；算帐出错的处理技巧；宾语从句；道别常用语教学难点：宾语从句；模拟结帐情景语言训练UNIT 6 Settling Guests’Complaints(处理投诉)教学时数：理论和实训2学时教学内容6—1 Changing a Room(换房)6—2 At the Lost and Found Desk(失物招领处)6—3 Charging More(加收房费)Structure Study：He said(that)he．．．He told me(that)he…(间接引语) Function Study：Answering Complaints(答复投诉)教学重点：换房、失物招领、加收房费基本交际用语教学难点：答复投诉基本用语；安抚客人和处理客人投诉技巧和情景对话、对客人不良举止和行为的应对和制止，酒店服务艺术问题探讨PART Ⅱ THE HOUSEKEEPlNG DEPARTMENT房务部UNlT l Guiding the Guests to Their Rooms (引进客房)教学时数：理论和实训2学时教学内容INTRODUCTION The Manager’s Remarks（经理的话）l-l Recognizing the Guests (迎接新客)l-2 About the Room Facilities (介绍房间设施)1-3 About the Hotel Services (介绍服务项目 )Structure Study more than/the most(形容词和副词的比较级和最高级) Function Study: Imparting and Reporting Factual Information(陈述和转述事实）教学重点：楼层服务员的工作内容和员工素质要求；引客进房并介绍酒店设施和服务的交际用语；模拟引客进房情景训练教学难点：语法结构；陈述和转述事实；模拟引客进房情景训练UNlT 2 Chamber Service (客房服务)教学时数：理论和实训2学时教学内容2-1 Making Up the Room (收拾房间)2-2 Clean the Rooms (打扫客房)2-3 The Turn-down Service (做晚床）Structure Study: to have/get sth. done (使役动词)Function Study: Promising （许诺）教学重点：客房清洁程序、开夜床程序和基本交际用语；使役动词；表许诺的常用语教学难点：客房清洁程序、开夜床程序和基本交际用语UNlT 3 Special Services (特别服务)教学时数：理论和实训2学时教学内容3-1 Buying Things on Request (代客人购物)3-2 About Room Service (客房用餐服务)3-3 At Tea Time (茶点时间)Structure Study: …or…？ (选择问句)Function Study: Expressing and Responding to Gratitude(表示回答和感谢)教学重点：；代客购物、客房用餐服务、提供茶点的基本交际用语；回答和感谢常用语；选择问句教学难点：为客提供个性化服务的员工基本素质要求UNlT 4 Laundry Service (洗衣服务)教学时数：理论和实训2学时教学内容4-1 Explaining How to Get the Service (介绍洗衣服务)4-2 Suggesting the Express Service (建议快洗服务)4-3 "Honesty Is the Best Policy. " (诚实至上)Structure Study: be+ done (被动语态)Function Study: Expressing Obligation (责任)教学重点：介绍洗衣服务、快洗服务、衣服收取和送回洗衣的交际用语教学难点：被动语态；表达责任常用语UNlT 5 Miscellaneous Services (多项服务)教学时数：理论和实训2学时教学内容5-1 Providing Something Extra on Request (提供额外用品)5-2 About Baby-sitting Service (托婴服务)5-3 Dealing with Emergency (处理紧急情况)Structure Study: It's for sb to do sth（先行词 it)It's that (who whom) (强调型句型中的it）教学重点：提供额外用品、托婴服务、处理紧急情况的基本交际用语教学难点：语法结构；表同情的常用语作业内容：Role play: SympathizingUNlT 6 Wake-up Call Service (唤醒服务)教学时数：理论和实训2学时教学内容6-1 Explaining Time Differences （解释时差)6-2 A Morning Call (叫早电话)6-3 Leaving the Hotel (离店)Structure Study: You're , aren't you? (反意问句)Function Study: Giving Explanation (解释)教学重点：国际时差知识；叫早服务的基本交际用语；表示解释的常用语教学难点：反意问句PART Ⅲ FOOD AND BEVERAGE DEPARTMENT餐饮部UNlT l At the Bar (酒吧) （4课时）教学时数：理论和实训2学时教学内容INTRODUCTION The Manager’s Remarks（经理的话）l-l Shanghai Cocktail (上海鸡尾酒）l-2 Chinese and Foreign Wines （中外酒类)1-3 Passing on a Message (传递口信)Structure Study: What to do (不定式)Function Study: Stating Preference (抉择)教学重点：酒吧服务形式和酒水知识介绍、酒水服务交际用语；不定式；表抉择常用语教学难点：酒吧服务形式和酒水知识介绍；不定式；酒水服务情景模拟训练UNlT 2 Seating the Diners (顾客就座)教学时数：理论和实训2学时教学内容2-1 Receiving the Diners (接待顾客)2-2 A Reservation Call (订餐电话)2-3 When the Restaurant Is Full (餐厅客满时)Structure Study: may might could can't must have done (情态动词) Function Study: Asking for Repetition (请求复述)教学重点：餐厅迎送员和服务员的素质要求、工作程序、模拟服务情景训练；请求复述常用语教学难点：模拟服务情景训练；情态动词UNlT 3 Taking Orders (点菜)教学时数：理论和实训2学时教学内容3-1 Helping to Order Dishes (帮助点菜)3-2 Chinese Food (中国菜)3-3 Wine Orders (点酒）Structure Study: who whom whose which that when where (定语从句) Function Study: Making Suggestions (建议)教学重点：推销菜式技巧和交际用语；点菜、点酒服务程序和交际用语；模拟服务情景训练；表建议常用语教学难点：模拟服务情景训练；定语从句UNlT 4 Serving Dishes (上菜)教学时数：理论和实训2学时教学内容4-1 Misserving (上错菜）4-2 Normal Service for a Chinese Banquet (中式宴会的正规服务)4-3 Offering Room Service (提供客房内用餐服务)Structure Study: if (真实条件从句和非真实条件从句)Function Study: Apologizing (道歉)教学重点：中式宴会的上菜程序；上菜出错的处理办法和基本交际用语，客房用餐服务程序和基本交际用语；模拟情景训练教学难点：非真实条件从句；模拟情景训练UNIT 5 Birthday Party (生日晚会)教学时数：理论和实训2学时教学内容5-1 Going to a Chinese Birthday Party (参加中式生日宴会)5-2 The Longevity Noodles (长寿面）5-3 Birthday Cake (生日蛋糕)Structure Study: what is (what从句)Function Study: Expressing Wishes and Congratulations (祝愿和庆贺)教学重点：中国生日宴会相关知识；what从句；表达祝愿和庆贺教学难点：无UNIT 6 Ways of Paying (付款方式)教学时数：理论和实训2学时教学内容6-1 Signing the Bill (签帐单)6-2 Paying with the Credit Card （用信用卡来付帐)6-3 How to Pay for a Dinner Party of 200 People (200人宴会如何结算）Structure Study: V-ing (动句词和现在分词)Function Study: Asking for Opinions (征求意见)教学重点：客人结帐时的服务内容和基本交际用语，模拟结帐情景进行训练；征求意见常用语教学难点：动句词和现在分词五、考核该门课程为考查。
旅游住宾馆英语教学设计
旅游住宾馆英语教学设计教学设计主题：旅游住宾馆英语教学目标：1. 学习和掌握与旅游住宾馆相关的英语词汇和表达方式。
2. 能够准确地理解和使用旅游住宾馆的常见对话。
3. 提高学生的听、说、读、写和交际能力。
教学内容：1. 旅游住宾馆的基本对话：- 预订房间和入住流程- 询问房间设施和服务- 各种餐厅和娱乐设施的介绍- 询问旅行信息和建议2. 旅游住宾馆相关的词汇和表达方式：- 房间类型（单人间、双人间、套房等）- 房间设施（空调、电视、电话、热水淋浴等）- 服务（行李寄存、叫醒服务、洗衣服务等）- 订餐（早餐、午餐、晚餐等）- 旅游信息（景点、交通、地图等）教学过程：1. 导入：通过图片、视频或简短的旅游住宾馆对话片段引起学生的兴趣，让他们猜测对话内容，并提出相关问题。
2. 听说训练：a. 老师给学生播放一段包含旅游住宾馆对话的录音，学生在听完后尝试复述和理解对话内容。
b. 学生进行小组活动，角色扮演旅游住宾馆对话，练习询问、预订房间、询问服务等基本对话。
3. 词汇和表达方式学习：a. 老师带领学生学习与旅游住宾馆相关的词汇和表达方式，通过图片、单词卡片和示范的方式进行教学。
b. 学生进行词汇练习，如填空、连线等，巩固学习内容。
4. 阅读理解：学生阅读与旅游住宾馆相关的短文，并回答相关问题，检测他们对所学内容的理解和掌握情况。
5. 书面表达：学生选择一个自己喜欢的旅游住宾馆，在纸上写一篇短文介绍该宾馆的特点、服务和设施，并提出建议。
6. 总结和反思：老师和学生一起总结所学内容，回顾重要的词汇和表达方式，借此机会提出问题，并对学生在教学过程中的学习情况进行评价和反思。
教学评估：在整个教学过程中，老师可以通过听说训练、词汇练习、阅读理解等多种方式对学生进行评估，了解他们对旅游住宾馆英语的掌握程度。
同时，老师还可以通过观察学生在角色扮演和书面表达中的表现来评估他们的口语和写作能力，并针对性地提出改进建议。
旅游饭店职业英语教案
旅游饭店职业英语教案教案：旅游饭店职业英语教学目标：1. 了解旅游饭店行业的常用英语词汇和表达方式。
2. 学会应对旅游饭店工作中的常见情景对话。
3. 提高学生在旅游饭店职业英语方面的听说能力。
教学准备：1. PowerPoint幻灯片或黑板、白板。
2. 相关的图片、视频或音频材料。
3. 练习题和对话练习材料。
教学步骤：Step 1：引入课程（5分钟）通过展示一些旅游饭店的图片或视频，引起学生对旅游饭店行业的兴趣。
然后向学生介绍本节课的主题和目标。
Step 2：词汇学习（15分钟）通过幻灯片或黑板、白板展示一些与旅游饭店相关的常用英语词汇，包括房间类型、服务设施、餐饮等。
教师可以给出中英文对照的例句，并帮助学生正确发音和记忆。
Step 3：情景对话练习（20分钟）以学生分组的形式进行对话练习，模拟旅游饭店的常见情景。
教师可以提供一些对话练习材料，包括客户预订房间、客户入住、客户投诉等情景。
每个小组轮流表演对话，并根据实际情况给予建议和指导。
Step 4：听力训练（15分钟）播放一段关于旅游饭店的音频材料，要求学生听取关键信息，如房间号码、服务要求等。
然后让学生回答相关问题，检查他们的听力理解能力。
Step 5：扩展活动（15分钟）让学生分组进行小组讨论，讨论旅游饭店行业的发展趋势和挑战，并提出解决方案。
每个小组派出一名代表向全班汇报。
Step 6：总结和评价（5分钟）总结本节课所学的内容，并给予学生反馈和评价。
鼓励学生继续学习和使用旅游饭店职业英语。
扩展活动建议：1. 让学生自己编写一段旅游饭店的对话，并进行表演。
2. 邀请一位从事旅游饭店行业的专业人士来班级做客，与学生分享他们的经验和技巧。
3. 组织学生到当地的旅游饭店进行实地考察，并写一篇关于旅游饭店的报告。
教学评估方式：1. 学生对词汇的掌握情况，可以通过词汇测试或词汇游戏来评估。
2. 学生对情景对话的表演情况，可以通过观察和评价来评估。
3. 学生对听力材料的理解情况，可以通过问题回答来评估。
旅游英语课教案模板及范文
1. 培养学生对旅游英语的兴趣和实际应用能力。
2. 提高学生的听、说、读、写四项基本技能。
3. 使学生掌握旅游英语的基本词汇和句型，能够进行简单的旅游交流。
二、教学内容1. 旅游英语词汇：酒店、餐厅、景点、交通、购物等。
2. 旅游英语句型：问候、介绍、询问、推荐、预订等。
3. 旅游英语听力：了解旅游英语的实际应用场景。
4. 旅游英语口语：模拟旅游场景，进行实际对话。
三、教学步骤1. 导入通过图片、视频等形式导入旅游主题，激发学生学习兴趣。
2. 词汇学习展示旅游英语词汇，引导学生进行拼读和记忆。
3. 句型学习讲解旅游英语常用句型，结合实际场景进行讲解。
4. 听力训练播放旅游英语听力材料，引导学生进行听力练习。
5. 口语练习组织学生模拟旅游场景，进行口语对话。
6. 总结与作业总结本节课所学内容，布置课后作业。
教案范文：1. 学生能够掌握旅游英语的基本词汇和句型。
2. 学生能够在实际旅游场景中进行简单的英语交流。
3. 学生对旅游英语产生兴趣，提高学习积极性。
二、教学内容1. 旅游英语词汇：hotel、restaurant、attraction、traffic、shopping等。
2. 旅游英语句型：How are you?、Where are you from?、What’s this?、Can you help me?等。
3. 旅游英语听力：了解酒店、餐厅、景点等场景的英语对话。
4. 旅游英语口语：模拟酒店入住、餐厅点餐、景点游览等场景。
三、教学步骤1. 导入展示旅游风景图片，引导学生讨论：“What’s this place? Have you ever been there?”激发学生学习兴趣。
2. 词汇学习展示旅游英语词汇卡片，引导学生拼读和记忆。
例如：hotel、restaurant、attraction、traffic、shopping等。
3. 句型学习讲解旅游英语常用句型，如：How are you?、Where are you from?、What’s this?、Can you help me?等，结合实际场景进行讲解。
旅游酒店英语(吴云)教学大纲
厦门兴才学院旅游酒店英语课程教学大纲第1页共4页课程名称中文：旅游酒店英语推荐教材书名：酒店英语英文：Hotel English 作者：Steve Williams课程编号1118B1 课程类型专业选修课学分/学时3学分/72学时其中实践教学时数36 实践成绩占50%开课专业商务英语专业考核方式期末考试方式闭卷笔试成绩占60%其它考核方式共 3 项成绩占 40%项目1 平时测试占20% 项目2 课堂出勤占10% 项目3 课堂表现占10%学时分配章节或项目第一、二单元第三、四单元第五、六单元第七、八单元第九、十单元第十一单元期中期末考试英语短剧表演授课学时理论 6 6 5 6 7 2 4实践 6 6 5 6 5 2 6实践教学环节（如该课有实验、上机、设计、参观等其它实践教学环节，请注明环节名称和环节学时数并另附教学大纲。
）1.学生自行参观酒店后制作PPT用英语介绍酒店。
2.让学生借助酒店服装及道具进行关于酒店的英语短剧表演。
教学手段与教学方法：请写清教师授课的方式，如使用多媒体、实物演示、需安装何教学软件等。
使用多媒体、实物等创设酒店情景，让学生进行情景模拟对话表演。
其它说明拟制签名：教研室主任审核：系主任审批：日期：日期：日期：厦门兴才学院旅游酒店英语课程教学大纲第2页共 4 页一、本课程的性质及在整个专业培养方案中的地位、作用和总体目的、要求：本课程是我校学生商务英语专业的专业选修课程，在第五个学期开设。
本课程为适应我国旅游业尤其是酒店业持续发展的需要，旨在提高学生英语交际能力，从而培养业务精通、英语熟练、全面发展的酒店初、中级管理人才。
该课程通过听、说、读、讨论、解决问题和角色扮演等教学手段培养学生从事旅游或涉外酒店专业所需的人才。
通过学习学生应达到如下要求：了解当前国际酒店业的前沿动态、发展趋势以及常用英语词汇；了解相关的酒店背景知识，在掌握酒店各部门的基本管理理论与基本服务程序的基础上具有较高英语水平。
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《旅游英语》教案一、课程性质、地位和任务本科层次的学生在完成基础阶段的学习任务，达到四级或六级水平后，都必须修读专业英语，一方面为保证大学生英语学习不断线，另一方面也是使学生所掌握的英语知识能够转化成为专业技能。
旅游英语这门课属于专业选修课，是根据大学英语应用提高阶段在专业英语方面的要求而开展教学活动的，其目的是为了适应中国进一步扩大对外交流和发展出、入境旅游，培养更多的有扎实的英语专业知识又精通旅游理论的专业人才。
二、课程基本要求通过对这门课程的学习，学生们可以拓展专业知识，掌握一定的专业英语词汇，熟悉旅游英语的常用表达方法，并进一步巩固英语语言基础，提高在专业领域内综合运用英语语言的能力。
本课程要求学生在学习过程中主要锻炼英语的听、说、读能力，在工作中能够顺畅的与服务对象展开交流；要求学生在一定程度上掌握写作和翻译能力，在实践中发挥专业人才的作用。
三、教案内容Unit 1 Reservation教学目的和要求：要求学生掌握在酒店服务中如何使用英语帮助客人进行预订。
教学基本内容：Ⅰ Listening Comprehension听力对话重点句型听力Ⅱ Useful Expressions酒店服务英语的总体原则组织结构预定的常见形式预定的注意事项ⅢSituational Dialogue : Alice Liu is a secretary in Tokyo. She calls Hilton Hotel in Tianjin to reserve a suite for her boss from March 22 to 24. The reservation answers the phone call and accepts the booking.Ⅳ Reading ComprehensionText A:(1) Explain the function of the front office.(2) Use examples to describe the relationship between room reservation and other department.Ⅴ Exercises and summary本单元重点:电话预定本单元难点：服务人员在预定过程中的引领作用教学方法：讲授Unit 2 Reception教学目的和要求：要求学生能够使用英语完成登记入住服务。
教学基本内容：Ⅰ Listening Comprehension听力对话重点句型听力Ⅱ Useful Expressions入住登记的操作流程房态支付方式Ⅲ Situational Dialogue(1) A guest comes up to the Reception Desk. He has booked a double room for four nights a week ago by Ctrip. Now he wants to check-in.(2) A guest enters the hotel you served. He has no reservation. Unfortunately, all the rooms are occupied until 6:00 pm. Now it is 4 o’clock. Try to make this deal successfully.Ⅳ Reading ComprehensionText A:(1) List differences between Stars and Diamonds.(2) Describe the current situation of Star ratings in China.(3) Is it necessary to introduce Diamond ratings into China?Text B:(1) Explain the function of room categories. (From supplier perspective and guest perspective.)(2) What are the differences among POV, OV and OF. (Use Chinese to answer.) Which one will be the most expensive?Ⅴ Exercises and summary本单元重点:登记入住流程本单元难点：团队客人的登记入住教学方法：讲授Unit 3 Answer the Calls教学目的和要求：要求学生掌握酒店接听电话的方式和类别。
教学基本内容：Ⅰ Listening Comprehension听力对话重点句型听力Ⅱ Useful Expressions饭店总机的功能饭店总机的基本要求Ⅲ Situational Dialogue(1) One guest need a morning call for his 9:00 international flight. He know nothing about the traffic condition. Please give some suggestion to the guest and confirm the morning call.(2) One guest is confused by the charges of the calls. Please give some explanation. Include: house phone, local call, long distance call and international call. There is a minimum charge of first three minutes for Domestic Direct Dial but not for International Direct Dial.Ⅳ Reading ComprehensionText A: 翻译Text B:(1) Differentiate a mobile phone and a portable phone.(2) Why cell phone can be used in different countries?(3) Estimate the effect of digital camera in cell phone.Ⅴ Exercises and summary本单元重点:接听电话后的正确操作方式本单元难点：叫早电话教学方法：讲授Unit 4 Complaint教学目的和要求：要求学生掌握应对客人投诉或抱怨的方法，以及处理措施。
教学基本内容：Ⅰ Listening Comprehension听力对话重点句型听力Ⅱ Useful Expressions投诉处理程序处理投诉的注意事项Ⅲ Situational Dialogue(1) Mrs. Brown complain that the hot water is not as hot as she expected. Try to deal with it.(2) Mr. Green is very unhappy with the restaurant service in the hotel. The manager is handling the complaint.Ⅳ Reading ComprehensionText A:(1) If you are an employee, what is your attitude toward the customer complaints?(2) If you are the manager, what is your attitude toward the customer complaints?(3) If you are the owner of the hotel, what is your attitude toward the customer complaints?(4) How to manage customer complaints?Text B:(1) Classify all the complaints in Poor Service. Try to resolves these problems.(2) Should we inform guests some problems about the room when they make a reservation.Ⅴ Exercises and summary本单元重点:应对客人投诉的方法本单元难点：如何舒缓客人情绪Unit 5 Check-out教学目的和要求：要求学生能够使用英语完成对客人离店退宿的服务。
教学基本内容：Ⅰ Listening Comprehension听力对话重点句型听力Ⅱ Useful Expressions结账退宿的操作流程账单上常见的缩写Ⅲ Situational Dialogue(1) Mrs. Smith is in Room 2210 and she is checking out. Her bill is ￥1250. She wants to settle the bill with cash. You find that the cash is not RMB or USD but HKD. As the hotel regulation, HKD is not accepting. Try to help her to check out.(2) Miss Chen has stayed in the hotel for 4 days and she is going to check out. She finds that if she reserved by Ctrip she could get 15% discount. Now she requires the discount. But you find that she made the reservation by telephone. Try to deal with this problem.Ⅳ Reading ComprehensionText A:(1) What is account?(2) What is folio?(3) Differentiate account from folio.Ⅴ Exercises and summary本单元重点:离店退宿的流程本单元难点：前台财务管理教学方法：讲授Unit 6 Housekeeping教学目的和要求：要求学生了解客房部的常见服务及应对措施。