Unit 1民航服务英语
民航服务英语听力教学课件u1
5. Thank you for calling. a. Thank you. b. That’s fine. c. Nice talking to you. d. Call back again.
7
Part B Listening Task
Unit 1
Flight Prices Directions: You are going to hear some statements about flight prices. After that some questions will be asked. Find the right answers as quickly as possible.
Unit 1
At a Travel Agency
1
Part A Micro-Listening
Unit 1
I.Directions: You’ll hear one word read from each group. Listen carefully and beside the word you hear.
5
Part A Micro-Listening
Unit 1
II. Directions: You are going to hear five sentences. Choose the answer which is the best response to the sentence you hear.
4. Is that seat taken? a. Please take a seat. b. I don’t think so. c. Why not? d. It’s very nice.
6
Part A Micro-Listening
民航客舱服务英语-unit 1-
Dialogue four weather condition
❖ What contents does the weather condition consist of?
❖ It will clear up in Macao today. The temperature rises to and drops to with breeze.
8
Listen to dialogue two flight information
❖ How about the distance from Hangzhou to Hong Kong?
❖ What contents does the flight ❖ Information consist of?
9
Dialogue three flight route
❖ What contents does the flight route consist of?
❖ We are bound for Sydney and the flight time is , the departure time is and the arrival time is .
❖ How about the special ❖ passengers?
12
Dialogue six assigns the task
❖ What contents does the assigning the task consist of?
❖ I will assign the task by seniority and qualifications for the coming flight.
This is
15
《民航服务英语》课件
CZ3151
由深圳至北京航班,由南方航空公司承运的去程航班
MU508
由东京飞往北京 , 是中国东方航空公司承运的回程航班
Section1 Ground Service
Unit1 Ticket Service
Part 1 Listening
1. Inquiry
A: Good morning. May I help you ？
公司的基地所在地区 , 第二位代表航班基地外终点所在地区 , 其中数字 1 ：华北，2 ：西北，3 ：华南，4 ：西南，5 ：华东， 6 ：东北，8 ：厦门，9 ：新疆 , 第三、第四位表示航班的序号 , 单数表示由基地出发向外飞的航班 , 双数表示飞回基地的回程 航班。
例如：CA1206
末位 6 是双数, 表示该航班为回程航班 06 为航班序号, 西北, 西安属西北地区 华北地区, 国航的基地在北京
➢ Learn how to refund tickets for passengers. ➢Learn how to reschedule for passengers.
如何看懂航班号的含义
编排是由航空公司的二字代码加+4 位数字组成 , 航空公司二字代码由国际航协统一分配。后面四位数字的第一位代表航空
way to Tokyo. Is that correct? P: Yes. Thank you.
Section1 Ground Service
Part 2 Dialogues
2. Telephone Confirmation
Unit1 Ticket Service
G=groundstaff
P = passenger
G: It’s my pleasure.
《民航服务英语》最新版教学课件Unit1 Check-in at teh airport
添加相关标题文字
Task C
添加相关标题文字
Activity 2 Task B Related picture
Describe the picture with the words and expressions below .
Activity 2 (Task C)
1.托运行李 • 2. 免费行李限额 • 3.头等舱票 • 4.超重行李 • 5.一件行李 • 6.超重行李费 • 7.窗口位/过道位 • 8.传送带 • 9.放在称上 • 10.非吸烟区 • 11.网上值机 • 12. 行李牌 •
Thank you.
Annoucements
英 [ɪ'miːdɪətlɪ] 美 [ɪ'midɪətli] adv. 立即，立刻
Ladies and Gentlemen,
May I have your attention please? Passengers for flight _____ to ______who have not been checked in for this flight please goes to counter
.
Annoucements
Ladies and Gentlemen,
英 [ə'pɒlədʒaɪz] 美 [ə'pɑlədʒaɪz] vi. 道歉；辩解
英 [ɪnkən'viːnɪəns]
美
[,ɪnkən'vinɪəns]
n. 不便；麻烦
May I have your attention please?
We regret to announce that the boa CA_____from_____to______
大学民航服务英语教材
大学民航服务英语教材Chapter 1 Introduction to Civil Aviation Services1.1 The Importance of Civil AviationCivil aviation plays a crucial role in facilitating global travel and transportation. This chapter introduces students to the significance of civil aviation services and the various sectors within the industry.1.2 Overview of AirportsThis section focuses on the different types of airports and their functions. It explains the layout and infrastructure commonly found at airports, including runways, terminals, gates, and control towers.1.3 Airlines and AircraftStudents will learn about the different types of airlines operating in the civil aviation industry. The chapter also covers various types of aircraft, ranging from small regional planes to large wide-body jets.Chapter 2 Passenger Services2.1 Check-In ProceduresThis section delves into the check-in process, including baggage allowance and security measures. Students will gain an understanding of the required documents and procedures for check-in.2.2 Boarding and DepartureStudents will learn about boarding procedures, including gate assignments, boarding passes, and pre-flight safety checks. This section also explains how airlines handle boarding and departure delays.2.3 In-Flight ServicesThis section explores the range of services available to passengers during a flight, such as onboard meals, entertainment systems, and in-flight shopping. Students will understand the importance of providing excellent customer service during the flight.Chapter 3 Safety and Security3.1 Aviation Security MeasuresStudents will learn about the various security measures implemented to ensure the safety of passengers and crew. This section covers topics such as baggage screening, passenger screening procedures, and the role of air marshals.3.2 Emergency ProceduresThis section outlines the emergency procedures to be followed in the event of a crisis, such as an aircraft evacuation or medical emergencies. Students will understand the importance of proper training and preparedness for handling such situations.Chapter 4 Airline Operations4.1 Airline Reservations and TicketingStudents will gain insight into the process of making airline reservations, issuing tickets, and managing seat availability. This section also covers ticket pricing and fare structures.4.2 Baggage Handling and TrackingThis section explores the procedures involved in handling and tracking passenger baggage. Students will learn about the importance of accurate baggage handling and the use of advanced tracking technologies.4.3 Airline Customer ServiceStudents will understand the role of customer service in the civil aviation industry. This section focuses on handling customer inquiries, complaints, and providing assistance to passengers with special needs.Chapter 5 Airline Management5.1 Airline Finance and EconomicsThis section provides an overview of the financial aspects of running an airline, including revenue management, cost control, and profitability analysis. Students will gain insights into the economic challenges faced by airlines.5.2 Crew Resource ManagementStudents will learn about the importance of effective crew resource management in ensuring operational safety. This section covers topics such as crew communication, decision-making processes, and teamwork.5.3 Airline Marketing and PromotionThis section introduces students to the basics of airline marketing and promotion. It explores strategies used to attract and retain passengers, including advertising campaigns and loyalty programs.ConclusionThe completion of this English textbook on university-level civil aviation services equips students with essential knowledge about the industry. With an understanding of the various aspects of civil aviation, students will be prepared for future careers in this field.。
民航服务英语 教学课件 ppt 作者 叶宁 43222 民航服务英语1
Sydney is the state capital of _________ and the most populous city in Australia. It is located on Australia’s __________ of the Tasman Sea. As of June 2010, the greater metropolitan area had a population of ________ people. Inhabitants of Sydney are called Sydneysiders.
I can： ◇talk about the procedures of booking air tickets. ◇change the date of the booked flight.
Knowledge Base Words and Phrases
book [bʊk] vt. 预订 flight [flaɪt] n. 飞行；班机 available [ə'veɪləbl]adj. 有效的;空闲的 red-eye flight ['red'aɪ flaɪt] 夜间航班 departure [dɪ'pɑːtʃə] n. 离开；出发 department [dɪ'pɑːtmənt] n. 部；系 cancel ['kæ nsl] vt. 取消；删去 arrival time [ə'raɪv(ə)l taɪm] 到达时间
民航服务英语
Unit 1 Ticket Service
Part III Announcements
Exercise Read the announcement and fill in the blanks with the given words.
Unit 1航空服务英语(课堂PPT)
1
Unit 1 Asking for Information and Buying Tickets
Lesson 1 Lesson 2 Lesson 3 Lesson 4
2
Lesson 1 Telephone Call for Information
6 6. The flight has not yet __ta_k_e_n__o_ff____ from Kunming.
Lesson 1 Telephone Call for Information
Dialogue:
Dialogue: Task 2 Listen to the tape and complete the dialogue.
3、_d_u_e__to______________
4、_b_e__s_c_h_e_d_u_le_d__to__d_o___
5
5、_t_a_k_e_o_f_f ____________
Lesson 1 Telephone Call for Information
Words Study:
Task④ Listen and fill in the missing words. 1. Is this the Qingdao Airport _In_q_u_i_ry__O_f_fi_ce_?_? 2. Who is _c_a_l_lin_g_______? 3. _A__n_y_th_in_g_____we can do for you, Mr. Denny? 4. It is __s_c_h_e_d_u_le_d___ to arrive at 9:25 pm. 5. _D_u_e__to__th_e____ bad weather conditions, this flight will not arrive _o_n__s_ch_e_d_u_l_e__.
民航客舱服务实用英语 Unit 1教学提纲
Warm-up
1、What kinds of people are there in the picture? 2、What are they doing according to the picture? 3、What do they usually discuss at this meeting?
Байду номын сангаас
➢ arrival time抵达时间 ➢ cabin service客舱服务 ➢ passenger information乘
客信息 ➢ vegetarian素食者 ➢ first class头等舱 ➢ economy class经济舱 ➢ business class商务舱 ➢ initial flight首航
I'd lIke to introduce our new member. Let's begin our briefing. I'm the purser of today's flight.
Let's look at today's flight route. We are bound for Sydney. The temperature rises to 25℃ and drops to 12℃ with breeze. We have 8 passengers checked in first class and 84 in economy class. Cabin service in today's flight is drinks service with lunch service. I'll take business class with Fu; the others will be in economy class.
民航服务英语
民航服务英语第一篇：民航服务英语Unit 4flight attendants乘务员flight number航班号boarding time 登记时间departure time起飞时间over-head compartment头顶上方的行李架cabin客舱air bridge廊桥bassinet婴儿床window seat 靠窗的座位middle seat中间的座位aisle seat靠过道的座位navigation system导航系统electronic devices电子设备tray table 小桌板Welcome aboard。
欢迎登记。
May I see your boarding passes？我能看一下您的登机牌吗?The seat number indicated on the edge of each overhead compartment。
座位号码写在每个头顶行李舱的边部。
Let me show you to your seats。
我领您去你们的座位。
May I help withy our bags？您需要我帮助您拿行李吗？OK。
This way，please。
好的，这边请。
Sorry to keep you waiting。
抱歉让您久等了。
Let me help you put the bags into the overhead compartment。
让我帮您把行李放到头顶上方的行李舱里吧。
You can put your small bag under the seat in front of you。
你可以把你的包放到你前面座椅的下面。
If you need any help，please press this button，then we’ll come over very soon。
如果您需要任何帮助，请按这个按钮，我们会马上过来。
If you feel cold，you can adjust the air flow by turning this knob to the right or you can ask for blankets。
民航客舱服务英语教程课件
➢boarding card =boarding pass
登机牌
e.g.： Excuse me. May I see your boarding pass/card?
打扰一下，我可以看一下您的登机牌吗？
luggage 【英国英语】行李= baggage 【美国英语】行李 carry-on luggage 随身携带的行李 hand luggage 手提行李 luggage rack 行李架 luggage tag 行李牌 trunk （旅行）大衣箱
Welcome aboard!
Can you guess what the flight attendants say to the passenger?
Excuse me, can I help you? Excuse me. May I help you to put your baggage?
5. overhead rack = overhead compartment
=overhead bin
舱顶行李架
6. valuable
下机时请带好您的贵重物品。 Please take your valuables with you when deplane(下飞机）.
7. emergency exit 紧急出口
possible onboard emergencies. 5. Assign and ensure proper handling of special passengers
and meals.
Introduction to Cabin Services
1. Check personal make-up and appearance. 2. Self-introduction 3. Introduction of flight duties 4. Introduction of flight routes 5. Emphasize the importance of the cabin safety
(完整版)民航服务英语口语教案unit1-1
《英语口语》授课授课设计章节课题授课种类授课目的重点难点Unit 1 Booking Tickets 课次序号 1 理论授课时间2018 年 3 月 6 日学时数 2Teaching objectives:1.To learn how to enquire about flight Information.2.To get the idea of telephone reservation.3.To learn the change of reservations4.To master ticketing and change of tickets5.To learn how to deal with refunding the tickets bookedand paying for the cancellation.Teaching key points ：1.Some key words and expressions.2.To know the pricing structure for air tickets.Teaching difficult points ：1.Some key words and expressions.2.To know the pricing structure for air tickets.教具multimedia复习与导 1. Introduction of the learning plan.入1. Introduction of the learning plan. (10 mins)[Activity ：T explains.]教学授课过内容程与方法II. New words and phrases learning (15 mins)Step1. Listen to the recording of the words andphrases twice. (2 mins)Step2. T explains the phonetic symbols and the meaning of the words and phrases.(3 mins)Step3. Ss try to remember the meaning and the pronunciation of the words and phrases. (5 mins)Words and Phrases: available, alternative, reconfirm, stopover, round trip ticket, one way ticket, non-stop flight..Step4. T lets Ss read the words and phrases and correct the wrong pronunciation.(5 mins)Ⅲ. Exercise 2 & Exercise 3(40 mins)Step1. T explains the phonetic symbols and the meaning of the terms.(15 mins)Step2. Read after T twice. (5 mins)课堂总结部署作业备注Step3. Ss try to remember the meaning and thepronunciation of the words and phrases. (10 mins)Terms: 航班号，售票代理，往返机票，经济舱，集体票，承运人， direct flight, waiting list, original fare, ticket counter, overbooked flight, cancellation fee etc.Step4. T lets Ss read the words and phrases and correctthe wrong pronunciation.(10 mins)IV. Dialogues (20 mins)Step1.Listen to the recording of the dialogues twice, thenT asks Ss the main idea of the dialogues. (8 mins)Step2. T explains the difficult points of each dialogue; T lets Ss do exercise 1; T and Ss summarize the general meaning ofthe structures in each dialogue together. (5 mins)Step3. Ss role-play each dialogue and T corrects thewrong pronunciation. (7 mins)V. Summary(2 mins)1.We have learnt the new words and terms in unit ；12.We have learnt how to book tickets.Ⅵ. Assignments (3 mins)1.Review the new words and terms;2.Preview the dialogues we haven’tlearnt;3.Do exercise 4 and exercise 7.Blackboard designUnit 1 Booking TicketsⅠ. Introduce the learning planⅡ. New words and phrases learningⅢ . Exercise 2 & Exercise 3IV. DialoguesV.SummaryⅥ . Assignments1.We have learnt the new words and terms in unit ；12.We have learnt how to book tickets.1. Review the new words and terms;2. Preview the dialogues we haven’ t learnt;3. Do exercise 4 and exercise 7.。
最新民航乘务英语UNIT1教案
民航乘务英语U N I T1教案教案首页Period 1-2ⅠSelf-introduction:ⅡImportance and Definition of Cabin EnglishCompared with the train and bus, plane is the fastest and safest way of transportation. Approximately 3 million passengers are carried on commercial aircrafts every day and delivered safely to their final destination, so it is very important for us to get some knowledge of Cabin English. It includes what passengers should do at the airport; who are airline personnel（航空工作人员）;what CA’s should do before, in and after flight; how to deal with some difficult situations, etc.Ⅲ Lead–in 10’1 Ask the students to answer my questions: “Did you travel by air? Can you describe the experience?”2 I’ll introduce my experiences when I travelled by air twice.Ten years ago I travelled to Guizhou province with my friends. Because the train would last two days, we couldn’t bear it, so we chose to go there by air. Because it was the first time for me to travel by air, I was much interested in the flight, and everything was new to me. When the plane took off, I felt weight loss /weightlessness. Everything on the ground became smaller and dimmer gradually; at last what we could see was clouds. Clouds were flying in the sky like angels /fairies. How free they were! How clean they were! The food in the plane was delicious; the air stewardesses were rather pretty. Everything was perfect. Suddenly I felt dumpy, “What happened? Is there anything wrong with our aircraft? Will our plane crash?” I was frightened very much. After a while I was told that that was a little turbulence. Wow, only a false alarm! I released. After 45- minutes- flight, we arrived at Guiyang airport safely. That’s my first experience by air. It’s unforgettable!During this Winter Holiday, I travelled to Hainan province by air. We arrived and left there at midnight, so I saw nothing but some flashing lights on the wings.Those were my two experiences by air. I believe you will have your own experiences in the future.General Ideas about Unit 1:Ⅳ Aims：1 to get some procedures of how to check in, how to pass through the security control, how to board an aircraft, etc.（了解如何办理登机手续、通过安全检查、登机等流程）；2、to learn the key words and expressions.Ⅴ Teaching’s important points and difficulties(教学重点与难点)：1 some key words and expressions:adept, approximately, overhead compartment,considerably, destination, detect,embarkation, emit, exceed,exile, expire, expiry date,practice, portable, quarantine,reject, suspect, turbulent,valid, air stairs, aisle seat,baggage allowance, baggage reclaim, baggage tag,conveyor belt, hand luggage, excess baggage,boarding bridge, boarding car /pass, boarding gate,Bureau de Change, business class, economic class,check in, customs control, passport control,declaration form, immigration form, departure lounge,duty-free allowance, go through customs, flight number,ground crew, health certificate, the certificate of inoculation,terminal building, traveller’s cheque, etc.；2 to get some ideas of how to check in, how to pass through the security control, how to board the plane, etc. and more importantly, you can demonstrate the procedures by yourselves.（更重要的是能将从办理登机手续到登机的工作流程表演出来。
民航服务英语口语教案unit-1-2
章节 课题
Unit1 Booking Tickets
课次序号
2
授课类型
理论
授课时间
2018年3月9日
学时数
2
教学目标
Teaching objectives:
1.To learn how to enquire about flight Information.
2.To get the idea of telephone reservation.
Step3. Ss role-play each dialogue and T corrects the wrong pronunciation.(5 mins)
IV.Exercise 7(20mins)
Step1.T explains each situation and give Ss time to prepare dialogues. (10mins)
Step2.Ss show their dialogues and T corrects the inaccurate points. (10mins)
V. Summary(2mins)
1.We havelearnthow to book tickets.
Ⅵ. Assignments (3mins)
2. To know the pricing structure for air tickets.
教 具
multimedia
教 学 过 程
复习与导入
1.Review thenew words and termsin unit1
教学内容与方法
I.Review thenew words and terms in unit1(15mins)
民航服务英语口语
民航服务英语口语民航服务英语口语CONVERSATIONALENGLISHFORAIRLINE PASSENGERSERVICECall-center2008.8务ContentsUnit One Flight Information(航班务务) (3)Lesson One Flight Information(航班务务) (3)Lesson Two Travel Inquiry(航空旅游务务) (5)Lesson Three Documents(旅行文件) (6)Lesson Four Direct and Connecting Flights(直航班务程航班达与) (8)Unit Two Airline Reservations(务票) (9)Lesson One Reservations(务票) (9)Lesson Two Onward Reservations(务务程票) (10)Lesson Three Reservation Change(务票改务) (12)Lesson Four Delay and Cancellation(延务取消与) (13)Lesson Five Standby(候务) (14)Unit Three Ticketing and Fares(出票票价与) (16)Lesson One Ticketing(出票) (16)Lesson Two Fares and Means of Payments(票价支付方式与) (17)Lesson Three Lost Ticket and Refund(机票务失退票与) (18)Unit Four Reconfirmation(再务务) (19)Unit Five Check In(务理登机手务) (20)Lesson One Normal Check-in(务理登机手务) (20)Lesson Two Ticket and Passport(机票务照与) (22)Lesson Three Seat Preference and Baggage(座位务务行李与) (23)Lesson Four At the Check-in Counter(在行李交台运柜) (24)Unit Six At the Information Counter(在务务务) (25)Lesson One Passenger List(旅客务务) (25)Lesson Two At the Information Counter(在务务务) (26)Unit Seven Arrivals(到达) (28)Lesson One Transit Passengers(务境旅客) (28)Lesson Two Baggage Handling(行李务理) (29)Unit Eight Hotel and Ground Transportation(旅务地面交通与) (30)Lesson One Hotel(旅务) (30)Lesson Two Ground Transportation(地面交通) (31)Unit Nine A Charter Flight(包机) (33)Unit One Flight InformationLesson OneFlight InformationNotes1.How are you doing? 你好务,务是一句务候务。
Unit-1民航服务英语
n.节约,经济
7.economy class
n.经济舱
8.business class n.商务舱
15
.
Lesson 2 Booking Tickets
Words Study:
Task② Please remember the new words as quickly as you
can! Then write down the Chinese for each word.
6. ____c_h_e_c_k_i_n_________
17
.
Lesson 2 Booking Tickets
Words Study:
Task④ Listen and fill in the missing words. 1、We are going to Beijing for a _c_o_m_p_e_t_it_io_n______on the 10th of
10 (This flight will be delayed for two hours.That is to say, it w.ill land at 11:25
Lesson 1 Telephone Cபைடு நூலகம்ll for Information
1.Is this the Qingdao Airport Inquiry Office? 请问是青岛机场的问讯处吗？
5
.
Lesson 1 Telephone Call for Information
Task③ Listen and write down the words you hear.
1、 _in_q_u_i_ry__o_ff_ic_e_________
(完整版)民航服务英语口语教案unit1-1
Teaching key points：
1.Some key words and expressions.
2.To know the pricing structure for air tickets.
Teaching difficult points：
1. Some key words and expressions.
3.To learn the change of reservations
4.To master ticketing and change of tickets
5.To learn how to deal with refunding the tickets booked and paying for the cancellation.
Ⅰ.Introduce the learning plan
Ⅱ.New words and phrases learning
Ⅲ.Exercise 2 & Exercise 3
IV.Dialogues
V.Summary
Ⅵ.Assignments
课堂总结
1.We have learnt the new words and terms in unit1；
Step4. T lets Ss read the words and phrases and correct the wrong pronunciation.(10mins)
IV.Dialogues(20mins)
Step1.Listen to the recording of the dialogues twice, then T asks Ss the main idea of the dialogues. (8mins)
民航客舱服务实用英语-Unit-1Preflight Briefing
1.英译汉 ➢Briefing purser ➢preflight briefing ➢Boeing 777 ➢aircraft type ➢flight route ➢estimated flight ➢departure time
➢arrival time ➢cabin service ➢passenger
3
Questions
1.What contents does the flight route consist of? 2.We are bound for Sydney and the flight time is _____, the departure time is______ and the arrival time is______ .
2.汉译英 ➢准备会 ➢乘务长 ➢航前准备会 ➢波音777 ➢机型 ➢飞行路线 ➢预计飞行时
间 ➢出发时间
Self-check
➢抵达时间 ➢客舱服务 ➢乘客信息 ➢素食者 ➢头等舱 ➢经济舱 ➢商务舱 ➢首航
➢特殊乘客 ➢重要人士 ➢广播词 ➢客舱检查 ➢程序 ➢空客340 ➢飞机 ➢飞行员 ➢驾驶舱
Key words
one
two
three
➢ briefing准备会 ➢ purser乘务长 ➢ preflight briefing航前准备会 ➢ Boeing 777波音777 ➢ aircraft type机型 ➢ flight route飞行路线 ➢ estimated flight预计飞行时间 ➢ departure time出发时间
民航客舱服务实用英语
Unit 1 Preflight Briefing By Zeng Hong
01 Warm-up
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Lesson 1 Telephone Call for Information
practice
4. 请您告诉我CZ1001航班的到达时间吗？ Can you tell me the arrival time of FlightCZ1001?
5. 请您稍后再来电好吗？ Would you please call again for further information？
3.可得到的 、可利用的 4. 较喜欢,宁可 5. 头等舱 6.经济舱 7. 商务舱
prefer
first class economy class
business class
check in
8. 办理登机手续
Lesson 2 Booking Tickets
Words Study:
Task③ Listen and write down the words you hear. 1、___________________ prefer
Denny先生，有什么需要帮忙的吗？ 2、______________________________________
（该航班）预计今天晚上9:25分抵达。 3、______________________________________
由于天气原因，本次航班将不能按时抵达。 4、______________________________________ 航班还没有从昆明起飞。 5、______________________________________
Words Study: Task② Please remember the new words as quickly as you can! Then write down the Chinese for each word.
流亭机场 1. Liu Ting Airport ____________________ 问讯处 2. inquiry office _____________________ 归因于 3. due to ______________________ 按时 4. on schedule ________________________ 起飞 ___________________
Unit 1
Asking for Information and Buying Tickets
Unit 1
Asking for Information and Buying Tickets
Lesson 1 Lesson 2
Lesson 3 Lesson 4
Lesson 1 Telephone Call for Information
Words Study: Task② Please remember the new words as quickly as you can! Then write down the Chinese for each word.
1.竞赛 2.订票
competition
book tickets available
Welcome Announcement Ladies and gentlemen, We welcome you aboard the high-speed rail EMU trains. On behalf of all the crew members of EMU, I would like to say hello to you and hope you have a nice trip. Our next station is ...
5. take off
降落 6. land ______________________
Lesson 1 Telephone Call for Information Task③ Listen and write down the words you hear.
inquiry office 1、 ___________________
3. Is it a direct flight?
这是直达航班吗？
Lesson 1 Telephone Call for Information
Due to the bed weather,
(1) the flight will not arrive on schedule.
(2) the flight has been delayed. 由于天气原因， （1）本次航班不能按时抵达。
Words Study:
Task④ Listen and fill in the missing words. 1. Is this the Qingdao Airport ____________? Inquiry Office?
2. Who is __ห้องสมุดไป่ตู้_________? calling
3. ____________we can do for you, Mr. Denny? Anything 4. It is ____________ to arrive at 9:25 pm. scheduled 5. ____________ bad weather conditions, this flight will not Due to the arrive ____________. on schedule
6. The flight has not yet ____________ from Kunming. taken off
Lesson 1 Telephone Call for Information Task5 Translation.
请问是青岛机场的问讯处吗？ 1、______________________________________
Lesson 1 Telephone Call for Information
1. Is this the Qingdao Airport Inquiry Office?
请问是青岛机场的问讯处吗？
2. It is scheduled to arrive at 9:25 pm.
（该航班）预计今天晚上9:25分抵达。
on schedule 2、___________________
due to 3、___________________
be scheduled to do 4、___________________ take off 5、___________________
Lesson 1 Telephone Call for Information
（2）本次航班延误。
Lesson 1 Telephone Call for Information
practice
1. 有什么需要帮忙的吗？ Anything we can do for you?
2. 请问是流亭机场问讯处吗？ Is this the Liu Ting Airport inquiry office？ 3. 由于天气原因，本次航班不能按时到达。 Due to the bed weather, the flight will not arrive on schedule.
Lesson 2 Booking Tickets
Words Study: Task① Listen and repeat the following words.
1. competition [kɔmpi'tiʃən] 2. book tickets
n. 竞赛 v. 订票
3. available [ə'veiləbəl]
Words Study: Task① Listen and repeat the following words. 1. airport ['eəpɔ:t] 2. inquiry [in'kwaiəri] 3. inquiry office 4. schedule ['skedʒul] n.机场 n. 打听、询问、调查、查问 n. 问讯处 n. 时间表、一览表、计划 v. 安排、计划、预定
2、___________________ first class
available 3、___________________ 4、___________________ economy class 5、___________________ book tickets 6、 ___________________ check in
I am...
Lesson 1 Telephone Call for Information
Dialogue: Dialogue: Task 2 Listen to the tape and complete the dialogue. Telephone Call for Information（电话问讯） A: Hello! B: Hello, is this the ________________? Inquiry Office? A: Yes, who is ___________? calling B: Denny __________. calling A: ___________we can do for you, Mr. Denny? Anything B: Can you tell me the ______________of CZ3460 from Kunming? arrival time arrive at 9:25 pm. However, A: Certainly. It is ______________to scheduled _____________bad weather conditions, this flight will not arrive on schedule due to the ____________. taken off call The flight has not yet __________from Kunming. Would you please_________ further again at 9:00 pm for __________information? (This flight will be delayed for two hours. That is to say, it will land at 11:25 pm.)