南航宣传标语

南航宣传标语

篇一：南航服务语

标准服务用语

“潜在金卡”升舱体验用语

示范语中文：“xx先生/女士，早上好！欢迎您乘坐我们的航班。根据信息单显示，您是我们的高价值旅客，此次我们为您安排了体验升舱。希望您能感受南航的真诚服务，祝您旅途愉快！”

示范语英文：“Mr./Ms. , Good morning! Welcome to fly with us. You are our high-valued customer, so we arrange the upgrading for you. we hope you can feel the sincere service from China Southern Airlines. Wish you a pleasant journey！”。

精准会员发展用语

A、正常情况

示范语中文：“尊敬的**先生（女士），欢迎您乘坐我们的航班！诚邀您加

入南航明珠俱乐部，体验个性化服务。请您完善个人信息并留下联系方式。本次乘机您除了正常的里程累积，还可以获得额外500公里的乘机奖励”。

示范语英文：“Dear Mr. , Welcome to fly with us! We invite you to join our frequent flyer program the SkyPearl Club, and experience our personalized service. Please complete your personal information and leave contact address. Apart from the normal mile-age accumulation for this trip, you will also win an additional bonus of 500 kilometers. “

B、“潜在金卡会员”和“潜在银卡会员”，增加：

“根据信息单显示，您是我们的高价值旅客，我们将为您申请金卡/银卡资格，享受金卡/银卡会员礼遇。”

示范语英文：“According to our information, you are our high-valued customer, we will apply Gold / Silver card membership for you, so that you can enjoy

the Gold / Silver membership privileges.”

C、“超值补登”的精准会员，增加：

“您半年内乘坐的南航航班也可享受里程累积。”

示范语英文：”The China Southern flights that you flew in the past six m

onths can also be accumulated.”

D、如果其他会员也想申请金卡、银卡，则回应：

“我们将积极为您申请，但需要审核您的个人资料，这可能会需要一些时间。” 示范语英文：”We will be very happy to apply for you, but they need to review your personal information, which may take some time.”

E、如果旅客不愿意被打扰，则回应：

“非常抱歉打扰您了，我们会及时反馈，以便您在下一个航班能得到良好的休息。示范语英文：”S orry for the disturbance, we will indicate, so that you can get a good rest in the next flight.

F、如果旅客表示已是我们的会员但

未收到卡，则回应：

“非常抱歉，请留下您的手机号码，我们会尽快反馈，以便保证您的会员利益。示范语英文：”Sorry about that, Could you leave your phone number and we will give you a feedback as soon as possible so that your membership benefits will be guaranteed.

生日祝福用语

A、生日祝福服务用语

示范语中文：“××女士/先生，您好！今天是您的生日，祝您生日快乐！” 示范语英文：” Mr./Ms. -----, Today is your birthday, Happy Birthday to you! “

B、生日餐食服务用语

示范语中文：“××女士/先生，您好！今天航班上为您准备了长寿面和生日蛋糕，希望您能喜欢。”

示范语英文：” Mr./Ms. -----, today we have prepared the longevity noodles and birthday cake for you, Happy Birthday!

航延补救服务用语

示范语中文：“××女士/先生，您好！从信息单中了解到您之前乘坐我们的-----航班遭到延误，对此我们感到非常抱歉。感谢您选择南航航班，请您留下宝贵意见。”

示范语英文：” Mr./Ms. -----, We learned from the information sheet that your previous flight was delayed , we are sorry for the inconvenience. Thank you for choosing China Southern

Airlines. Please leave your valuable comments so that we can make things better next time.

邀约服务时，发现该旅客已经是南航会员标准服务用语

A、如果旅客的原会员级别（如普通卡）与潜在邀约级别（如潜在普通卡）相同：中文示范语：“为了给您提供更好的出行服务，我们为您核实最新资料，您是否方便留下最新手机号码和会员卡号，稍后会有95539专人与您联系更新