大中专高铁乘务专业英语教学课件资料
大中专高铁乘务专业英语教学课件ppt课件
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B. On the train 在列车上
• the Forbidden City 故宫
• the Great Wall
长城
• the Temple of Heaven 天坛
• the Summer Palace 颐和园
• Soul’s Retreat Temple 灵隐寺
• Six Harmonies Pagoda 六和塔
载
协作某事
负
客车 列 车
一、问候语
Good morning . 您好!(早上好) Good afternoon. 您好!(下午好) Good evening. 您好!(晚上好) How do you do?
Nice to meet you. 见到您很高兴。 Glad to meet you. Pleased to meet you.
happen again.
提醒、建议用语
• Please be careful. 请小心。 • Don’t go far. 不要走远。 • Pay attention to the departure-call. • 请留心开车铃声。
Why not go and have a look? 为什么不去看一看呢?
二、欢迎语
• Welcome to our train. • 欢迎乘坐本次列车。
• Welcome aboard! 请上车!
Example 1:
• A: Good morning! • B: Good morning! Welcome aboard! • A: Thank you. It's nice to be here. • B: Hope you enjoy your trip.
B. Requests 请求
高铁客运英语口语动车乘务之餐饮服务ppt课件.ppt
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寒 假 来 临 , 不少的 高中毕 业生和 大学在 校生都 选择去 打工。 准备过 一个充 实而有 意义的 寒假。 但是, 目前社 会上寒 假招工 的陷阱 很多
任务7 餐饮服务
Dining Car Service Sevice Expressions 服务用语
1. Welcome to the dining car 欢迎您到餐车用餐。
开车后餐车工作人员将流动售货,请您耐心等候,餐车出售小食品、 饮料、酒水、盒饭等,您也可到9号车厢选购。
3. Sorry, we don’t accept foreign currency. 对不起,我们不收外币。
寒 假 来 临 , 不少的 高中毕 业生和 大学在 校生都 选择去 打工。 准备过 一个充 实而有 意义的 寒假。 但是, 目前社 会上寒 假招工 的陷阱 很多
任务7 餐饮服务
Dining Car Service Words and Phrases词汇短语
1. mineral water 矿泉水 2. black tea 红茶 3. green tea 绿茶 4. orange juice 鲜橙多 5. black coffee 纯咖啡 6. coffee with milk ;white coffee牛奶咖啡 7. instant coffee速溶咖啡 8. cocoa可可 9. milk牛奶 10.beer啤酒
先生您好,我帮您把小桌打开,这是列车为您准备的茶水和咖啡,请 您慢用。
5. If you need any food, please let me know. l will ask the attendants of the dining car to
send the food to you. 如果您需要用餐,我会及时通知餐车人员为您点餐并送餐。
高速铁路客运服务英语电子课件Unit4
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Ⅱ. Sentences Comprehension(语句理解)
14. Sir, thank you for your valuable suggestions. We will report to our supervisor. We hope you will frequently take our train and help us improve our service. Thanks. 中文:__________________________________________________________ 15. Please don’t touch an emergency stop button in case of unexpected stop accidents of the train. 中文:__________________________________________________________ 16. Ms, my ticket is left in the checking machine. Is it OK if I don’t have it? 中文:__________________________________________________________ 17. Sir, I m afraid you could not get out of the station without a ticket. 中文:__________________________________________________________ 18. Could you then prove it for me to get out of the station? 中文:__________________________________________________________
高铁英语课件ppt课件
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shows they have no evil thoughts.
精品课件
7
New Words
• greet 打招呼 different不同的 country国家 race民族 custom风俗 manner礼貌 each每
Its它的own自己的America美国normal 正常 的shake握手 unusual 不寻常的 kiss亲吻
accountant. -IsLeabharlann she busy?精品课件
19
-Not always. We have a lot of time to enjoy ourselves together.
5. This bike is my sister’s . It belongs to __ ( she )
6. Mike is my classmate. _____ (his ) is good at English.
精品课件
16
III Fill in each blank with a or an
精品课件
9
Post -reading
• I .Answer the following questions according to the text.
1.How do men in America greet each other when they meet?
2.In which country do people usually bow when they say hello to each other?
1.___ doctor 2. ___ nurse 3. ___ engineer
4. ___ apple 5. ___ girl 6. ____ school
铁路客运英语一共59张课件
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8. I am very happy to see you. 我很高兴见到您。
OpenigYourMthⅠ.Usflx
Opening Your Mouth
9. I am delighted to know you.
认识您很高兴。
10. Hello! How are you?
嗨!您怎么样?
11. How is everything?
见到您很高兴。
4. It’s very nice to meet you.
见到您真的很高兴。
5. It’s a pleasure to meet you.
认识您深感荣幸。
6. It’s good to see you again. 再次见到您很高兴。
7. I am very pleased to see you. 遇到您,我很高兴。
seat class train number
Warming Up
C. Match the Chinese in column A with their corresponding English in column B.
上铺
中铺
软卧
硬卧 商务座
特等座
下铺
高级软卧
一等座 二等座
软座
硬座
无座
VIP class seat
请坐。
7. Take care and have a safe trip.
保重,旅途平安。
8. I hope you will enjoy your stay here. 希望您能在这过得开心。
9. Is this your first trip to Beijing?
这是您第一次来北京吗?
《铁路客运英语》课件
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本课程旨在提高学习者铁路客运英语听说读写能力,帮助其更好地进行铁路 客运服务和交流。
欢迎和介绍
问候
热烈欢迎大家参加本课程!
交流
希望学习者们积极参与讨论,共 同提高。
介绍
我是本课程的讲师,专注于铁路 客运英语培训多年。
铁路客运基础知识
1
车站和售票
了解车站的设施、售票的方式,掌握火车票种类和购票注意事项。
1 课程总结
对所学知识点进行概括,反思学习情况,提出反馈和建议。
2 答疑解惑
解答学员在学习中遇到的问题,并提供延伸资源和拓展阅读。
2
列车和座位
学会车厢和座位号码的表示方法,以及通行的旅客礼仪。
3
车票和行李
学习车票使用和验票流程,携带行李的规定和注意事项。
铁路客运日常用语
乘客登车
学会用英语询问和告知开车时间、方向、始终站 等基本信息。
停靠站和转车
学习如何用英语表述停靠站名、转车线路和方向 等信息。
站务员指引
掌握对站务员询问的应答方式,按时换乘和通行 的礼仪。
到达站和下车
了解英语表达下车的常用说法和与车站工作人员 ຫໍສະໝຸດ 流的技巧。铁路客运紧急情况应对
1
抢劫和安全
2
了解铁路安全和防范知识,遇到紧急情
况的自救和报警方法。
3
火灾和疏散
学习火车上遭遇火灾的应对策略和紧急 疏散方法。
自然灾害和救援
了解自然灾害对铁路运输的影响,以及 铁路救援部门的职责和措施。
课程总结与答疑
高铁英语课件
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• In Tibet of China, it is very polite for people to stick their tongues out at someone. It shows they have no evil thoughts.
• family家庭 given指定的 call称呼
• major主修课程 computer计算机Science科学
• art美术 number数字mine 我的 will 会,要
• glad 高兴 talk谈话 online在线 later以后
• family name姓
given name名
• by the way顺便说下 talk with与…谈话
stick伸出 tongue舌头 show表明 • evil邪恶的 thought意图
Phrases and expressions
• shake hands 握手 • each other 彼此 • no more than 仅仅 • for the first time 第一次 • stick… out(使从某物中)伸出,探出
items
1.We don’t have ___ today. A. many homeworks B. much homework C. much homeworks D. many homework
2.There are many ___ on the wall. A. pictures B. picture C. photo D. a photo
上交大高职《城市轨道交通客运服务英语》教学资料 教学课件 城市轨道交通客运服务英语——第九章
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Ⅰ Practice and Learn
Dialogues
B:OK. That,s fine. Where can I find the passage to Line 3? A:Walk along this way, and you will see a sign showing downstairs. Follow the sign and go downstairs. Then you will find Line 3. B:How long should I wait there then? A:We have Metros every 4 minutes. So if you walk now, you will get the right Metro to your workplace. B:All right. Thanks all the same! A:Thank you for your understanding! B:See ya!
Project 9
Coping with Great Passenger Flows
Project Objectives
To understand why great passenger flows should be paid attention to;
To understand basic terms on instructions relevant to dealing with great passenger flows;
To supply customers with help on great passenger flows;
To master the sentence patterns related to great passenger flows;
铁乘务专业英语教学课件
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Railway stations, tracks,
tickets,
luggage,
timetables
Course outline and content
Expressions
Greeting passengers,
checking
tickets,
handling luggage
Unit 3
Communication
Expanding vocabulary: In order to better understand English materials, railway workers need to constantly expand their vocabulary.
Teaching courseware for railway crew professional English
• Introduction to English Courses for Railway Attendant Majors
• Basic knowledge of English for railway crew
English oral communication for crew members
Mastering basic railway terminology and common
expressions: In order to ensure effective
communication among railway staff, they need to
Course outline and content
• Course outline: Basic English grammar and vocabulary, railway specific vocabulary and expressions, communication strategies and techniques, cultural awareness and etiquette
高铁英语课件
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高铁英语课件(总21页) -CAL-FENGHAI.-(YICAI)-Company One1-CAL-本页仅作为文档封面,使用请直接删除列车检票 Boarding the Train1. 欢迎您乘坐本次列车。
Welcome aboard.2. 列车员:请您出示一下车票。
Crew: Your ticket, please.旅客:给你。
Passenger: Here it is.3. 列车员:请您上车。
Crew: please get on the train.4. 列车员:您好,您是几号车厢Crew: Hello, which carriage are you in, please旅客:1号车厢34号座位。
Passenger: Seat of Carriage 1.列车员:这边请,靠中间的位置。
Crew: This way, please. That seat in the middle.5. 旅客:这是几号车厢 Passenger: Which carriage is this, please列车员:这是5号车厢。
Crew: Carriage 5.6. 旅客:7号车厢怎么走 Passenger: Excuse me, how can I get to Carriage 7列车员:7号车厢,您往前走;走过两节车厢。
Crew: Please go ahead and pass the next two carriages.7. 旅客:你们这怎么也没车号呢Passenger: Excuse me, why are there no carriagenumbers列车员:先生,车号在这个位置,液晶显示。
Crew: Sorry, Sir. The number isdisplayed here, on the screen.8. 旅客:你好,我视力不好,您帮我看看。
Passenger: Excuse me, I have bad eye sight. Could you please check it for me 列车员:哦,请拿好您的车票,您乘坐的是D31次,在站台对面。
高铁英语课件【精选文档】
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列车检票Boarding the Train1. 欢迎您乘坐本次列车。
Welcome aboard.2. 列车员:请您出示一下车票.Crew:Your ticket, please。
旅客:给你。
Passenger: Here it is.3。
列车员:请您上车.Crew:please get on the train.4。
列车员:您好,您是几号车厢?Crew:Hello, which carriage are you in,please?旅客:1号车厢34号座位.Passenger: Seat No.34 of Carriage 1.列车员:这边请,靠中间的位置。
Crew:This way,please。
That seat in the middle。
5。
旅客:这是几号车厢?Passenger: Which carriage is this,please?列车员:这是5号车厢。
Crew: Carriage 5。
6。
旅客:7号车厢怎么走?Passenger: Excuse me, how can I get to Carriage 7?列车员:7号车厢,您往前走;走过两节车厢。
Crew:Please go ahead and pass the next two carriages。
7。
旅客:你们这怎么也没车号呢?Passenger: Excuse me, why are there no carriage numbers?列车员:先生,车号在这个位置,液晶显示.Crew: Sorry, Sir. The number is displayed here,on the screen。
8。
旅客:你好,我视力不好,您帮我看看.Passenger: Excuse me, I have bad eye sight。
Could you please check it for me?列车员:哦,请拿好您的车票,您乘坐的是D31次,在站台对面。
高铁英语讲解课件
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尊重他人的三A原则
• 接受对方,不要难为对方,不要让对方难堪。 谈话中不要打断别人,不要轻易补充对方,不要 随意更正对方。
-20-
The aisle seat The window seat -21-
• 领座、领铺 Can I help you? What can I do for you? U need any help? • This way, please./ Follow m
e, please. • Your seat number is 106. • Please go to the other end
Get on, please. / Get aboard, please.
It’s time to board the train. / It’s time to get
on board (of the train).
Thank you. / Thanks a lot.
You are welcome. / It’s my pleasure. /
pping at the station. But we are leaving ve ry soon. Just wait a moment. Ok?
• P: All right. -17-
乘务员Train Attendant (Service Member)
People in uniforms 列车长Head Conductor
我们团队的口号
•认真 •快 •坚守承诺 •不找借口
-9-
学习效果的“金字塔”
5%
平 10% 均 效 20% 能 30%
50%
75% 90%
讲座 阅读 视听 观摩示范 小组讨论 练习或实践 教授他人或学以致用
大中专高铁乘务专业英语教学课件
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精选版课件ppt
5
单词和短语
• freight
n.
• supervisor n.
• crew
n.
• personnel n.
• direction
n.
• coordinate v.
• activity
n.
• communicate v.
• engineer
n.
• dispatcher n.
货物、货运 监督人、管理人 全体人员(职员) 人员、职员 指导 使协调 活动、工作 沟通、通信 工程师、火车司机 调度员
• OK. It comes to 1,200 yuan including service fee.
好的,加上手续费一共1,200元。
• 5 May I have two lower berths?我可以要两张下铺吗? • Sorry. We usually pair the upper and lower
座位等级
• Passenger Train Classes 旅客列车类型
• Propaganda for Not Carrying Prohibited Articles 严禁携带危险品上车
Passenger Cars
客车
• Up and Down
上行和下行
• Beijing West Railway Station 北京西站
get me the ticket. • 4. I’m very sorry./ I’m so sorry./ I’m terrible sorry. • 5. Sorry, I don’t quite understand you. • Excuse me, I don’t catch your meaning.
大中专高铁乘务专业英语教学课件
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Assisting passengers with special needs
Accommodate the needs of passengers with disabilities or special requirements, making reasonable adjustments and providing assistance as required
04
Practical operations and simulation exercises
Provide students with practical scenarios of passenger service in high speed rail, including ticket selling, passenger check in, and information consultation
Expressions used in high speed rail operation
Dialogues for meeting and introduction
such as "Good morning, I am the train attention of this high speed train. Could you please show me your ticket?"
05
Course evaluation and feedback
要点三
Formative assessment
电子课件高速铁路运营英语第二章
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Task 1 Passenger Train Type and Equipment——Scene Reading(场景读词)
• 1browse the Web on the train在 火车上浏览网页
• 2charging equipment for mobile phones, laptops and digital cameras手机、笔记本电脑和
• 数码相机的充电装置 • 3China Standard EMU train中国标
准动车组列车 • 4CRH train高铁列车 • 5electric water heater电热水炉 • 6Emergency Call Button紧急呼叫
按钮
• 7entertainment clusters娱乐设 备续表序号英文中文
• 8equipment and facilities in the carriage车厢的设备设施
• 9folding table折叠小桌 • 10heating, ventilation and air
conditioning采暖、通风和空调 • 11personal service专人服务 • 12power socket电源插座 • 13rotating seat旋转座椅 • 14seat type water closet坐式马
(请把学生按照两人一组进行分组, 两人在理解下面对话内容的基础上 进行英文对话。)
Task 1 Passenger Train Type and Equipment——Scene Dialogue(场景对话)
Dialogue 1 P PassengerCA Car Attendant P: Excuse me. May I ask a question? 您好。我可以问个问题吗? CA: Yes, of course.当然可以。 P: What’s the speed of the train now? 列车现在的速度是多少? CA: Now speed up to 300 km/h. 现在速度达到300 千米/小时。 P: It is running so fast.What’s the highest speed? 车运行得好快呀,最高时速达到多少? CA: The train can reach a top speed of 350 km/h. The window is made of decelerating glass, so it wouldn’t feel fast. 这个车最高时速350 千米/小时。列车玻璃都是减速玻璃,所以感觉速度不快。 P: Thank you.谢谢。
铁路客运英语中专省公共课一等奖全国赛课获奖课件
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第13页
▪ Ⅰ. Learn to say ▪ A. Greetings 问候 ▪ 1. Welcome to China! ▪ 2. Welcome to our city! ▪ 3. Welcome to our train! ▪ 4. Glad to take your train! ▪ 5. Glad to see you again! ▪ 6. Haven’t seen you for a long time. ▪ Long time no see.
第21页
Everyday English Ⅱ 日常生活用语(二)
▪ Ⅱ. Learn to say
▪ A. Thanks and Apologies 感激和道歉 ▪ 1. It’s very kind of you. ▪ 2.Thank you for your help. ▪ 3. Thank you for the trouble you have taken to
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▪ B. Farewell 告别
▪ 1.Goodbye , everybody! ▪ 2. Good night! ▪ 3. See you again./See you later. ▪ 4. See you tomorrow. ▪ 5. Hope you’ll come again. ▪ 6. Hope you’ll come to China again. ▪ 7. Give my best regards to your family. ▪ Please say hello to your family. ▪ 8. May we meet again some day! ▪ 9. I hope we shall meet again soon.
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一、问候语
Good morning . 您好!(早上好) Good afternoon. 您好!(下午好) Good evening. 您好!(晚上好) How do you do? Nice to meet you. 见到您很高兴。 Glad to meet you. Pleased to meet you.
B. On the train 在列车上
• • • • • • the Forbidden City 故宫 the Great Wall 长城 the Temple of Heaven 天坛 the Summer Palace 颐和园 Soul’s Retreat Temple 灵隐寺 Six Harmonies Pagoda 六和塔
二、欢迎语
• • • Welcome to our train. 欢迎乘坐本次列车。 Welcome aboard! 请上车!
Example 1:
• A: Good morning!
• B: Good morning! Welcome aboard! • A: Thank you. It's nice to be here. • B: Hope you enjoy your trip.
提醒、建议用语
• • • • Please be careful. 请小心。 Don’t go far. 不要走远。 Pay attention to the departure-call. 请留心开车铃声。
Why not go and have a look? 为什么不去看一看呢? You'd better go and see if it's yours. 您最好去看一下是不是您的。 Don‘t worry. 别担心。 Take it easy. 放心好了(别着急)。 Just a moment, please. 请稍等。
单词和短语
• coordinate sth. /sth.with sb. • • • • • • • in charge of freight train passenger train train crew on board under his direction communicate with 协作某事 (同某人协作某事) 负责 货车 客车 列车乘务组 车载 在某人的指挥下 与…取得联系
• • • • • • • • • • •
6. Sorry, my English is very poor, please speak more slowly. 7. Pardon? 8. I beg your pardon. Please say it once more. 9. Sorry to trouble you. 10. Sorry to have kept you waiting. 11. Sorry to be in your way. 12. Sorry, the supper is not ready. 13. Sorry, the water has not boiled yet. 14. I’m so sorry for what I’ve said. 15. I’ll try to make sure it doesn’t happen again.
单词和短语
• • • • • • • • • • freight supervisor crew personnel direction coordinate activity communicate engineer dispatcher n. n. n. n. n. v. n. v. n. n. 货物、货运 监督人、管理人 全体人员(职员) 人员、职员 指导 使协调 活动、工作 沟通、通信 工程师、火车司机 调度员
Everyday English Ⅰ 日常生活用语(一) • Ⅰ. Learn to say • A. Greetings 问候 • 1. Welcome to China! • 2. Welcome to our city! • 3. Welcome to our train! • 4. Glad to take your train! • 5. Glad to see you again! • 6. Haven’t seen you for a long time. • Long time no see.
Everyday English Ⅱ 日常生活用语(二)
• Ⅱ. Learn to say
• • • • A. Thanks and Apologies 感谢和道歉 1. It’s very kind of you. 2.Thank you for your help. 3. Thank you for the trouble you have taken to get me the ticket. • 4. I’m very sorry./ I’m so sorry./ I’m terrible sorry. • 5. Sorry, I don’t quite understand you. • Excuse me, I don’t catch your meaning.
English for Railway Service 乘务英语教学
陕西科贸技术学院 张欣
High-speed Beijing-Tianjin railway opens
铁路客运英语
Conversation 会话
A. On the train 在列车上
• • • • • •
语法: 时间表达法: 1、直接表示法 eight seventeen(8:17) 2、past , to表示法 Seventeen past eight(8:17)
三、答谢语
• 1、列车员答谢旅客:
Thank you very much. 非常感谢。
B. ห้องสมุดไป่ตู้equests
请求
• 1.Please tell me which train I should take for Guangzhou. • 2. Wake me up at seven tomorrow morning, please. • 3. Will you please tell me how to check my luggage for Hangzhou? • 4. I wonder if you could help me with my luggage.