旅游服务礼仪情景剧本(英汉对照)25组
四人公关礼仪情景剧本
四人公关礼仪情景剧本篇一：公关礼仪剧本剧情介绍我们以商务礼仪为内容，编排了这场情景剧，综合涵盖了接待礼仪、仪态礼仪、介绍礼仪、握手礼仪、引领礼仪、乘坐电梯礼仪等内容。
设计了A公司与B公司的宴会迎宾过程，突出商务礼仪在商务活动中的重要性。
剧本内容简介：本剧共分为迎接、电梯、会晤三幕。
角色饰演：旁白：宋双双A公司总经理：徐超徐夫人：宋双双B公司总经理：孙云鹏总经理秘书：朱恒亮公关部经理：雷欣公关部秘书：陈令芝旁白：B公司要举行十周年庆典，地点在帝城酒店三楼多功能厅，有电梯直达。
该公司公关部王经理（由雷欣扮演），及其助理（由陈令芝扮演）在酒店门口迎接A公司总经理（由徐超扮演）及其秘书（由宋双双扮演）。
之后该公司总经理（由孙云鹏扮演）会与A公司的总经理（由徐超扮演）及其夫人会晤。
（以下是B公司接待A公司的情景）第一幕：迎接迎来送往，是社会交往接待活动中最基本的形式和重要环节，是表达主人情谊、体现礼貌素养的重要方面。
尤其迎接，是给客人良好第一印象的最重要工作。
给对方留下好的第一印象，就为下一步深入接触打下了基础。
时间：2014年12月25日上午10:30人物：王经理及其秘书徐总及其夫人涉及礼仪：握手、鞠躬、手势王经理：（面带微笑地伸出右手）徐总您好，您一路辛苦了，欢迎您来参加我们公司的十周年庆典！徐总：（满脸笑容，礼貌地伸出右手，身体微向前倾斜与王经理握手）哪里哪里，来参加贵公司宴会是我的荣幸！你们的孙总呢？老朋友了也不出来迎接一下。
王经理：徐总还请见谅，我们孙总正在迎接其他宾客，请允许我介绍一下这是我的秘书陈小姐。
陈秘书：（面带微笑、站姿）徐总您好！（陈秘书向前半步，鞠躬）徐总：您好！这是我的夫人。
宋夫人：（面带微笑、站姿）您好！（徐夫人向前半步，鞠躬）王经理：孙总已在宴会厅等您，这边请！（作引导势指向电梯，带领相关人员向电梯走去）徐总：孙总这宴会布置的还不错啊！下了不少本钱啊，你说是不是！徐夫人;真的是富丽堂皇啊，看样子最近孙总大发了...徐总;看样子今天免不了和孙总搓几把麻将了啊！第二幕：电梯地点：电梯人物：王经理及其秘书徐总及其夫人（陈秘书先行一步前去开电梯，徐总与王经理其次，余人随后）陈秘书：请进！（鞠躬作邀请姿势）王经理：徐总，请！（作引导势）徐总：谢谢！（先行进电梯，王经理随后，余人顺序进入）王经理：徐总，上次您公司举办的宴会非常成功，我们这次活动向你们学习了很多宝贵经验，希望您今天能玩的开心！徐总：让你见笑了，上次也多亏了贵公司的帮助宴会才很成功，所以我也很期待今天的宴会！徐总：今晚我和孙总几个搓搓麻将啊，到时候把上次的赢回来。
接机（旅游服务礼仪情景剧本中英文）
接机（旅游服务礼仪情景剧本中英文）在机场大厅里，于红(Y)，中国旅行社北京分社的导游正在等待来自美国的游客斯图尔特先生(S)。
Y：打扰了，请问您是美国来的斯图尔特先生吗？S：是的。
Y：我是中国旅行社的导游于红。
见到你很高兴。
S：我也是。
谢谢您来接我。
Y：不用谢。
希望你旅途愉快。
这真是一段漫长的飞行。
S：总的来说，它也是一次愉快的旅行。
Y：我想经过这么长时间的飞行您一定很疲劳，我已经在阳光旅店为您预定了房间，让我带您到房间休息。
S：谢谢，但是我已经把行李托运了。
Y：请把您的行李标签给我，我将到行李认领处帮您将他们取回来。
S：太好了。
译文：Meeting the Tourist Group at the AirportIn the airport lobby, Y uhong, a guide from China Travel Service, Beijing Branch, is meeting a tourist Mr. Stewart from the USA Y: Excuse me, but are you Mr. Stewart from the States?S: Why, yes.Y: I’m Y uhong, your tour guide from CTS. How do you do?S: How do you do? Thank you for coming to meet us.Y: My pleasure. Hope you had a good trip. It was quite a long flight.S: On the whole, it was a nice flight.Y: I suppos e you must be rather tired after the long flight. I’ve made a reservation for you at the Sun Hotel. Let me get youto the hotel to have a rest.S: Thank you. But I’ve my baggage checked.Y: Please give me your baggage tag. I will get them for you at the Baggage Claim.S: Great.。
订飞机票（旅游服务礼仪情景剧本中英文）
订飞机票（旅游服务礼仪情景剧本中英文）A给方舟旅行社打电话订票。
B在听电话。
A：早上好，这里是方舟旅行社。
我能帮您做点什么？B：我要订一张从北京直飞到芝加哥的飞机票。
A：单程还是双程？B：单程A：您想乘坐哪个航空公司的班机？B：我不介意航空公司，只要是经济舱就行了。
A：好的，您什么时候离开？B：下周五，也就是6月27日。
A：让我在电脑上查看一下。
噢，还有机票。
B：另外，我想要一张6月25日到北京的特快软卧票。
如果可能的话，请给我一张铺。
A：我会尽量满足你的要求。
我已经为您预订了。
你可以在三天内到我们的任何一个办事处购票。
译文：Booking Tickets(A is calling Fang Zhou Travel Agency to book tickets. B is receiving the reservation.)A: Good morning, Fang Zhou Travel Agency. What can I do for you?B: I want to book a non-flight air ticket from Beijing to Chicago, please.A: One-way or round ?B: One-way, please.A: Which airlines would you like to take?B: I don’t care the airline. I’d like to take the economy ticket.A: Okay. When are you going to depart?B: Next Friday, that is June 27.A: Let me have a check on the computer. Oh , yes, there are still seats available.B: Moreover, I also want a first class berth on June 25’s special express to Beijing. Bottom berth, if possible.A: I will try to meet your demand. I have made a reservation for you. Y ou may purchase your ticket at any of our offices withinthree days.。
旅游服务礼仪情景剧本(英汉对照)25组
旅游服务礼仪情景剧本（英汉对照）25组ContentsSituation Play 1客房预定Room Reservation 1Situation Play 2在前台——入住登记At the Front Desk——Checking in 3 Situation Play 3客房用餐服务Room Service 5 Situation Play 4整理房间Making up the Room 7Situation Play 5洗衣服务Laundry Service 9Situation Play 6处理投诉Handling Complaints 11Situation Play 7赔偿损失Paying for the Damage 13 Situation Play 8紧急服务Emergency Service 16Situation Play 9餐厅预订Restaurant Reservation 19 Situation Play 10点单Taking Orders 22 Situation Play 11在酒吧At the Bar 25 Situation Play 12会议室预定Reserving the Meeting Room 27 Situation Play 13结帐 A t the Cashier’s 29 Situation Play 14订票Booking Tickets 33 Situation Play 15接机Meeting the Tourist Group at the Airport 35 Situation Play 16交通Transportation 37 Situation Play 17商讨旅游行程Discuss the Itinerary 39 Situation Play 18游览黄山Climbing Mount Huangshan 41 Situation Play 19参观长城Visiting the Great Wall 43 Situation Play 20参观兵马俑Visiting the Terra Cotta Warriors and Horses 46 Situation Play 21游览紫禁城Visiting the Forbidden City 48 Situation Play 22购买纪念品Shopping for the Souvenirs 51 Situation Play 23在银行At the Bank 53 Situation Play 24办理海关手续The Customs Formalities 56 Situation Play 25欢送客人Seeing the Guests off 58Situation Play 1客房预定Billy (B)打电话预订房间，前台服务员Ann(A) 接听电话。
中国旅游英语情景对话
中国旅游英语情景对话如果想要出外旅游，那就有必要学习一些出外旅游常用英语口语。
下面店铺为大家带来中国旅游英语情景对话，欢迎大家学习!中国旅游英语情景对话1：黄龙溪古镇After talkine with friends nbout China's ancient towns. Amv decided to visit one of them in person. Now she is having a conversation with a local person.埃米听了朋友们关于中国古镇的介绍后，决定亲自到一个古镇看看她正在和当地的居民聊天。
Amy:Hi. I am Amy from America. Nice to meet vou.埃米：你好，我是来自美国的埃米，很高兴认识你。
Local Person:Hi. Welcome to Huanglongxi Town.当地人：你好，欢迎来到黄龙溪古镇。
Amy:How old is this town?埃米：这座古镇有多少年了?Local Person:It was built almost 1,700 years ago. So this town has seen much about the Chinese history当地人：本镇始建于约1700年之前,它见证了很多中国的历史时刻。
Amy:That is long time ago. Even older than the United States of America.埃米：真的是很老了，比美国的历史还要长。
Local Person:Yes. There are many ancient towns like Huanalonoxi Town in China.当地人：是的。
中国有很多像黄龙溪一样的古镇呢。
Amy:I see.埃米：明白了。
Local Person:Huanolonaxi Town is very famous in histonr. It has been written in the work of a very famous poet Du Fu.当地人：黄龙溪古镇在历史上很出名，也曾出现在中国著名诗人杜甫的作品中。
跨文化沟通情景剧剧本
(2hosts入场)A：今晚会有许多客人来吃饭，我们要好好准备一下B：客人应该快来了吧。
（叮咚）阿，日：hello（日本人向阿拉伯人鞠躬，阿拉伯人却伸出手）阿：oh，对不起，对不起（阿日重新握手，两人入座交谈）（叮咚）韩，德：你好（进门，韩脱鞋，德伸手准备握手）德：oh！what are you doing！it’s so dirty！（马上缩回手）韩：啊？！我在脱鞋啊，你为啥不脱鞋就进屋啊？太不敬了！德：不不不，怎么能随便在人前脱鞋呢？！韩：当然要脱鞋啊。
A：没事的，没事的，家居简陋，不必脱鞋了（2人与阿日握手，入座）德对大家：大家先吃点口香糖打打牙祭吧~日：不不不，这太不礼貌了德：这又有啥不礼貌的呢？（不解状）唉，算了，不管他了，来我们吃~（叮咚）印：对不起，来得有点晚，大家好啊（双手合十，举过头顶）（然后伸手出来握手的又坑爹了。
）B：来，大家先吃点小菜日：这样不好吧，等人到齐了再吃吧德：唉，还等什么呢，他都迟到这么久了，都不知道来不来呢。
日：不不不，还是一起吃比较好（其他人面面相觑）（叮咚）法：大家好啊~~~我迟了点是吧。
其实主要是因为我的八大姑的女儿她七大姨父他孙子，也就是我邻居他丢了只猫，我要帮他找的对不，再加上，今天开公交车的司机不给力啊，所以~~~你懂的。
也不是很晚对吧。
德：哼，你再晚点大家都不用吃了。
（交叉双臂）（AB上菜）：来来来，大家吃饭啰A：大家在吃饭之前先干杯。
阿：哦，不，我不喝酒的A：来嘛，就一点点，意思意思也好B：对啊，一点点没事的。
（互相推让，酒洒在德国人身上）德：OH，what are you doing！（用纸巾擦西装，更加不悦）B：oh，真是不小心，算了算了，你就以茶代酒吧。
（印度人一把抛开左手递过来的杯子）印：肮脏！！！我不喝这个酒！A：又怎么样了啊？印：怎么能用左手递东西呢？！这太脏了！B：好吧好吧，来（用右手又倒了一杯）A：好了，来大家干杯！（cheer）B：开吃吧~德，阿：请问。
酒店前台服务礼仪情景
酒店前台服务礼仪情景良好的第一印象来源于人的仪表谈吐，但更重要的是取决于他的表情。
微笑则是表情中最能赋予人好感，增加友善和沟通，愉悦心情的表现方式。
下面是酒店前台服务礼仪情景，欢迎参考阅读！服务礼仪情景剧模拟：情景说明：中午12点，XX酒店吃饭的人很多，整个餐厅显得很拥挤。
人物介绍：酒店经理：热情、大方、服务周到、处理问题及时到位。
服务员：礼貌、热情、服务周到、讲究公关礼仪。
旅客甲：青年女性，性急，无理搅三分。
旅客乙：青年男性，体胖，不善言谈。
幕起：中午11：50，酒店内服务员正在整理餐桌，旅客甲走进了酒店。
服务员：中午好！小姐，欢迎您来到我们酒店的中餐厅，很高兴能为您服务。
旅客甲：我要订一桌5个人的餐。
服务员：好的，小姐，请跟我来。
（服务员把旅客甲带到餐椅上座下，并拿出菜单来让旅客甲点菜。
旅客甲把自己的包放在身边的凳子上）中午12点，旅客乙急急忙忙的走进了餐厅，还没等服务员问好就走进了餐厅，突然一跤摔倒在了旅客甲的身边。
（旅客乙贴到了旅客甲的身上，左手伏在了旅客甲的包上）旅客甲：呀！[尖叫]。
你干什么呀！旅客乙：[满脸羞愧，移开了身子]旅客甲；你这人怎么这样啊，占了我便宜连声道歉都不说。
现在这人的素质阿！还来什么五星级酒店。
旅客乙：[闷声的]对不起。
旅客甲：[不耐烦状]行了行了。
[下意识的往包内翻东西，忽然面色焦急，尖叫]我手机呢？！[继续快速翻拣]我手机丢了！！所有人：[目光聚集在旅客甲身上]旅客甲：[猛然想起]你，就是你死胖子，你偷了我的手机！旅客乙：[脸色难看]你说什么？旅客甲：你偷了我的手机旅客乙：你凭什么这么说！旅客甲：大家伙都看着呢，咱们找服务员去。
服务员：[注意到这边的喧闹]您好，请问有什么我能帮忙的吗？旅客甲：[拉着乙]他偷了我的手机！旅客乙：谁偷你手机了？你还偷了我手机呢！旅客甲：你还恶人先告状了。
就你还有手机？服务员：[微笑]两位请冷静一下，消消气好吗？能跟我到这边座说好吗？（服务员把两位带到酒店经理办公室，请两位做下，给两位倒上了茶水。
旅游英语口语情景对话大全带翻译
旅游英语口语情景对话大全带翻译第一场景：在机场情景对话1：旅客： Excuse me, where is the check-in counter for this flight?工作人员：It’s over there, the counter number 5.旅客： Thank you so much.工作人员：不客气。
情景对话2：旅客： Can you tell me where the baggage claim is?工作人员：Sure, it’s downstairs, just follow the signs.旅客： Thank you for your help.工作人员：不用客气。
第二场景：在酒店情景对话1：客人： Good evening, I have a reservation under the name of Smith. 前台： Yes, Mr. Smith, we have your reservation right here.客人： Great, how far is the nearest subway station from here?前台：It’s about a 10-minute walk from the hotel.客人： Thank you for the information.前台：不客气。
情景对话2：客人： Is breakfast included in the room rate?前台： Yes, breakfast is included in the room rate.客人：That’s good to know. Thank you.前台：不用客气。
第三场景：在旅游景点情景对话1：导游： Welcome to the Grand Canyon!游客：It’s stunning! How long does the tour last?导游： The tour lasts for about 2 hours.游客： Thank you for the information.导游：不客气。
导游英语情景口语对话
导游英语情景口语对话导游英语情景口语对话导语：如果在旅游当中不小心有紧急情况，如生病什么的，那应该如何跟导游说明情况呢?下面就让店铺来帮你!Conversation 1会话 1A:Hello, Walter?A：您好，是沃特吗?B:Yes. Hi, what's up?B：是的。
嗨，什么事?A;l was wondering if you wonted to go for-a walk with us.A：我想问问您想不想和大家出去走走。
B:I'm afraid not. I'm sick. I have a fever but I'm cold, and I threw up earlier.B：我怕不行，我病了。
我发烧，但又觉得很冷，而且先前我还呕吐了。
A:Oh, man.I hope you get to feeling better.A：噢，天哪。
我希望您会觉得舒服一点。
B:I would feel better if you came over and took care of me.B：如果您能过来照顾我的话，我会觉得好一点儿的。
A:OK, then. I'll be there in a minute.A：那好吧。
我马上就过来。
(after a while...)(过了一会儿……)A:Walter! Where are you?A：沃特，您在哪儿?B:I'm in the bathroom.B：我在洗手间里。
A:What took you so long?A：您怎么这么长时间?B;l was in the bathroom with the runs.B：我在洗手间里拉肚子。
A:Gross. Diarrhea?A：真恶心。
是痢疾吗?B:It's not so bad.B：没有那么严重。
A:OK, whatever, I don't want to hear about it. I'll call the doctor for you.A：好了，不管是什么，我不想再听了。
游览紫禁城（旅游服务礼仪情景剧本中英文）
游览紫禁城（旅游服务礼仪情景剧本中英文）John(J) 和Sue(S)正在谈论参观兵马俑。
J：北京故宫的雄伟建筑是旅行者必去的地方。
在那儿游客可以感觉到中国帝王的力量。
S：我很期待着去那儿。
我们现在就去好吗？J：好吧，实际上北京的故宫就是原来的紫禁城S：为什么叫它紫禁城呢？J：原因是中国古代的帝王把自己所住的地方叫做天宫，在北京，任何一座宫殿都不容许高过故宫，普通的老百姓严禁靠近更别提进去了。
S：它是什么时候建造的？J：这个帝王的宫殿最初建立于明朝，在明清两朝共有24个皇帝在这儿住过，紫禁城里的建筑是从1406年建起的。
S：噢，600多年啊，建筑的总体结构多大啊？J：一共覆盖占地有72万平方米，包括超过多个房间和大厅，整个建筑可以分为两部分，内宫和外宫。
S：内宫和外宫有什么不同吗？J：内宫是皇帝居住的地方，而外宫是举行重大庆典和处理国家大事的地方S：我对中国的文化非常感兴趣。
J：中国历史悠久，而故宫是中国传统文化的代表。
译文：Visiting the Forbidden City(John and Sue are talking about visiting the Forbidden City)J : The huge complex of the Palace Museum in Beijing is a must fortourists, a place where visitors feel the power of Chineseemperors .S : I’ve been looking forward to the visit . We are going there right now , aren’t we ?J: Y es , we’re. The Palace Museum is formerly known as theForbidden City .S : Why is it called “the Forbidden City ”?J : The reason is that the emperors of ancient China used to regardthe place where they lived as heavenly palaces . No buildings inBeijing were allowed to be taller than the palace and thecommoners were strictly forbidden to come near it , let alonecome inside it .S : When was it built ?J : The Imperial Palace was first built in the Ming Dynasty and was the residence of 24 emperors of the Ming and Qing dynasties .The construction of the palace buildings in the Forbidden Citystarted in 1406 .S : Wow , about 600 years ago ! And how large is this building complex ?J : It covers 720000 square meters and includes more than 9,000 rooms and halls . The entire building complex can be divided into two parts : the inner palaces and the outer palaces .S: What’s the difference of the inner palaces and the outer palaces? J: The inner palaces are the emperors’ residential area. And the outers are used to hold great ceremonies and handle state affairs. S: I appreciate very much the splendid Chinese culture.J: Y es. China has its long history and the Palace Museum is an abiding symbol of traditional China.。
导游实训情景剧英语版
Blessing TourismScene 1：BookingR：Hello, Chun Guang International Travel Agency. What can I do for you?V：Hello,I'm thinking about a three-day sightseeing tour of the Emei mountain during the national holiday.R：All right , do you mind my introducing it for you?V：That will be nice. Let me take a note.R：Our travel agency has a project called Blessing Tourism . The trip is as follows.The first day, we will leave Chengdu for Le shan and finally return to theHotel. The next day, we will start from Leidong Ping at the bottom of MountEmei and go to Jinding by cableway. You could bless in the Guangxiang Temple We are scheduled to pass the night in Jinding. The Third day we would walkdown to the bottom of Mount. On the way, We would go to Myriad YearsTemple,White Dragon Cave,Qingyin pavillon,One-Line-Sky,The naturalecological monkey area. But be careful, the monkey there are quite fierce.V：That sounds great,and how much is the total journey?R：3000 dollar per people. It includes round-trip ticket, the entrance ticket of Mount Emei,board and lodging.V：That sounds good, I like it..R：May I know your name?V：Wendy SleeR：Could you tell me your passport number?V：OKR：After booking a ticket, I will call you. Please give me your telephone number. V：（601）264-9716R：Okay, We will send a person to pick you up ,when you arrive. Have a good trip. V：Thank you.Scene 2：Receiving touristsV: Excuse me , are you from Chun Guang International Travel Agency?L2: Yes. Are you Wend Slee?V: Yes, Nice to meet you.L2: Nice to meet you, Welcome to Chengdu. I’m Telly and I will be one of your local guides. Another one is on the bus. How is your trip?V: Great. We had a very pleasant trip.L2: That’s great! Let’s go! (on the bus)L2: This is Ran ting, our local guide , my partner.L1: Hello, everyone! Is anyone here? Now please allow me to express our warm welcome to all of you. It is a great pleasure for me to meet you today and to be of service. Now we are going to stay at the Minshan Hotel, A four-star hotel.You will have a beautiful view from your room in the hotel. During your stay inour city, We will do everything possible to make you pleasant and enjoyable. If you have any problems or requests, please do not hesitate to tell us. We will try our best to help you. We really appreciate your understanding and cooperation.Since you are to stay there for five days, you will do well to remember our bus number, it is Chuan E12345. Let me repeat, Chuan E 12345. Our dear friend,we sincerely wish you a pleasant and memorable trip . Hope you enjoy yourself!Thank you for your attention.L2: Everybody take all of your luggages and get off the bus. The hotel is arrived. Son: Oh, my bag is disappeared! Mom, mom.Mom: Honey, your bag is lost?L2: What’s wrong?Mom: My son lost his bag.L2: Oh, don’t worry. I’ll help you. You’d better calm down now. Do you remember, when did you see last time?Son: At the airport.L2: Boy, can you describe your bag to us?Son: It is a big black bag.L2: Is it anything in it?Son: Yeah, my favorite monkey toy is in it.Mom: That monkey toy.Son: Yeah, Dad sent it to me at my fifth birthday.L2: Don’t worry! We will try our best to find it for you.(call the airport)R: Hello, Chengdu airport service. Can I help you?L2: Hello, We lost a bag at your airport. Could you find it for us.R: OK. Please tell me the features of the bag.L2: It is a big black bag. In it there is a monkey toy.R: Big black bag, a monkey toy in it, right?L2: Right.R: Please hold on. We will find for you. ....... Oh, it is at our airport. Would you mind come and get it back?L2: Of course not. We will go to get it back at once. Thank you very much!...OK, take it easy! Your bag is found.Ran, could you go to the airport and take the bag back?L1: Yes. I’d like to go to the airport and get the bag back. Boy, I’ll get the bag for you.L2: Everybody, please sit down and wait me a moment. I’ll help you check-in. Scene3 Check-inR：Welcome to Minshan Hotel. Can I help you?L2：Hello ! We have had a reservation for 16 room.R：OK, could you tell me in whose name was the reservation?L2：TellyR：How do you spell that, please?L2：T--E--L--L--YR：Just a moment , please. I will check our reservation record. (checking···)R: OK, these are your room cards.L2: Thank you. (turn to visitors) These are your room cards and itineraries. The doorman will take you to your rooms. Your bag will come bake soon. Have a good rest.(After they get into room)L1:Good afternoon, Mrs Slee.Mon: Good afternoon.L1：Is this your son’s bag?Mom: Boy, come here. Is this your bag?Son:Yes.L1: Is everything here?Son: Yes.L1：That’s great.Mom: Thank you!L1：You are welcome. It’s my duty to protect you property.Mom: Thanks a lot. You are very kind.L1：Boy, be careful next time. Good bye, Mrs Slee. See you tomorrow.Mom: Bye.Scene4:Scenic Spot IntroductionL1: Good morning, Ladies and Gentlemen. This is our last station, The Ecological monkey area. There are more than 300 monkey in this area. Because thesemonkeys are not afraid to see people, and they enjoy playing and sharing with others, they have become an unique landscape in the Emei mountain. Look! In the mountain, the monkeys’ tails are very short, so they are called macaque. You can take photos as you like.Son: Look, Mom. Monkey! Real monkey!Ah...(The monkey hit his face)Mom: Oh, My god! What happened? Damn it!L1: What’s wrong, Mrs Jewel?Mom: That damn monkey hit my boy.L1:(Ask the boy) Are you OK? What happened to you ?Son: It’s co wonderful! That monkey touch me.L1: (Speak to the boy) Do you like monkey?Son: Yes! Of course! I have read the book, Journey to the West. The monkey , Sun Wukong is my idol! This is the first time that I was touched by a real monkey.L1: Really? You are so lucky! These monkey are living permanently in Buddhist mountain, therefore , they are also called "monkey lay Buddhists". You know, in the book,Journey to the West, Sun Wukong is a monk. So, maybe Sun Wukong is that monkey’s ancestor. Do you agree with me? Tell you a secret, you are the first one who was touched by that monkey. It means that he love you. Is that right? Son: Wow! I am a lucky dog! I am the NO.1.Mom: Boy, are you OK?Son: Don’t worry. I’m OK! Could you not blame that monkey?Mom: OK, just as long as you happy.L1 : I am sorry for what happened. Ladies and Gentlemen, attention, please.There are hundreds of monkeys in the mountain , each of them has their own "position", and each position has their own "king". Because of the environment, different monkey in different area has its own "characteristics". It is said that there are civilization monkeys, rogue monkeys and bandit monkeys. For your safety, you’d better keep a distance with them. Otherwise, it is hard to say who will play a trick on whom. Maybe the monkey will take away your bag or other things, maybe a monkey will touch. Anyway, they are just naught. But they bear you no malice. Now, Let’s continue our trip.Scene 5：Farewell speechAs we are approaching the airport, our Blessing Tourism is coming to an end. When we get to the airport, I will be busy helping you with some boarding procedure and any last minute problems, so let me take this opportunity to say a few words.In the past three days,we have enjoyed the most world-famous places of interest at Leshan and Emei Moutain, learned some of our long history and traditional culture.Hope you have had a wonderful time.It is a great pleasure for me to have had the opportunity to serve as you guide. You are a most friendly, understanding,and supportive group. Without your kind cooperation, we could never have made this trip so successful. I shall treasure this experience forever. Still,I have to say sorry for anything to your dissatisfaction.Here are some evaluation forms,we welcome and appreciate any moments and suggestions so that we could offer an even more favorable service in future.Finally,thank you for coming visit our city and using our service. We sincerely hope that you will return to visit us again in the future. I'd expect the honor to be your guide next time you come and show you more fabulous sights of our country.(Collects the forms)Now we are at the parking lot of the airport. I'd like to wish you a pleasant journey home and please give my best regards to your families.Thank you and wish you all the best.Chengdu Emei Travel Service USCH1113 ItineraryDay1 Sept. 30 (Sunday)16:25 Arrival18:00 Check into Minshan Hotel18:30 DinnerLeisure time to overcome any jet lagDay2 Oct. 1 (Monday)08:00 Breakfast09:00 Depart hotel10:00 Sleeping Buddha in Leshan12:00 Lunch14:30 Leshan Giant Buddha; Wuyou Temple18:30 Dinner20:00 Return to the hotelDay 3 Oct. 2 (Tuesday)08:00 Breakfast09:00 Depart hotel09:30 Leidong Ping10:10 Jinding11:00 Check into Jingding hotel11:40 Lunch14:00 Guangxiang Temple18:30 Dinner20:00 Return to hotelDay4 Oct. 3 (Wednesday)05:20 Buddha’s Aureole(金顶祥光)--Sunrise06:30 Breakfast08:10 Depart hotel10:00 Myriad Years Temple,White Dragon Cave11:30 Lunch13:30 Qingyin pavillon,One-Line-Sky,The natural ecological monkey area. 18:40 Dinner20:00 Return to Minshan HotelDay5 Oct. 4 (Thursday)06:30 Luggage collection07:00 Breakfast08:00 Check out from the hotelTransferred to airport for morning flight to Britain。
四人公关礼仪情景剧本
四人公关礼仪情景剧本篇一：公关礼仪剧本剧情介绍我们以商务礼仪为内容，编排了这场情景剧，综合涵盖了接待礼仪、仪态礼仪、介绍礼仪、握手礼仪、引领礼仪、乘坐电梯礼仪等内容。
设计了A公司与B公司的宴会迎宾过程，突出商务礼仪在商务活动中的重要性。
剧本内容简介：本剧共分为迎接、电梯、会晤三幕。
角色饰演：旁白：宋双双A公司总经理：徐超徐夫人：宋双双B公司总经理：孙云鹏总经理秘书：朱恒亮公关部经理：雷欣公关部秘书：陈令芝旁白：B公司要举行十周年庆典，地点在帝城酒店三楼多功能厅，有电梯直达。
该公司公关部王经理（由雷欣扮演），及其助理（由陈令芝扮演）在酒店门口迎接A公司总经理（由徐超扮演）及其秘书（由宋双双扮演）。
之后该公司总经理（由孙云鹏扮演）会与A公司的总经理（由徐超扮演）及其夫人会晤。
（以下是B公司接待A公司的情景）第一幕：迎接迎来送往，是社会交往接待活动中最基本的形式和重要环节，是表达主人情谊、体现礼貌素养的重要方面。
尤其迎接，是给客人良好第一印象的最重要工作。
给对方留下好的第一印象，就为下一步深入接触打下了基础。
时间：2014年12月25日上午10:30人物：王经理及其秘书徐总及其夫人涉及礼仪：握手、鞠躬、手势王经理：（面带微笑地伸出右手）徐总您好，您一路辛苦了，欢迎您来参加我们公司的十周年庆典！徐总：（满脸笑容，礼貌地伸出右手，身体微向前倾斜与王经理握手）哪里哪里，来参加贵公司宴会是我的荣幸！你们的孙总呢？老朋友了也不出来迎接一下。
王经理：徐总还请见谅，我们孙总正在迎接其他宾客，请允许我介绍一下这是我的秘书陈小姐。
陈秘书：（面带微笑、站姿）徐总您好！（陈秘书向前半步，鞠躬）徐总：您好！这是我的夫人。
宋夫人：（面带微笑、站姿）您好！（徐夫人向前半步，鞠躬）王经理：孙总已在宴会厅等您，这边请！（作引导势指向电梯，带领相关人员向电梯走去）徐总：孙总这宴会布置的还不错啊！下了不少本钱啊，你说是不是！徐夫人;真的是富丽堂皇啊，看样子最近孙总大发了...徐总;看样子今天免不了和孙总搓几把麻将了啊！第二幕：电梯地点：电梯人物：王经理及其秘书徐总及其夫人（陈秘书先行一步前去开电梯，徐总与王经理其次，余人随后）陈秘书：请进！（鞠躬作邀请姿势）王经理：徐总，请！（作引导势）徐总：谢谢！（先行进电梯，王经理随后，余人顺序进入）王经理：徐总，上次您公司举办的宴会非常成功，我们这次活动向你们学习了很多宝贵经验，希望您今天能玩的开心！徐总：让你见笑了，上次也多亏了贵公司的帮助宴会才很成功，所以我也很期待今天的宴会！徐总：今晚我和孙总几个搓搓麻将啊，到时候把上次的赢回来。
酒店礼宾英语情景剧中英文对照
追机Flying Passport（司机帮外宾拿行李上）(the driver helps the guests with the luggage).Wang：Mr.Roby, is this all your luggage?Roby: Yes, thank you, You're very kind to help me Wang:It is my pleasure , I will put it in the back. Roby: Thank you, If we leave now, I will not miss the plane,right?Wang: Don't worry, I am sure you will be boarding the plane on time.Roby: that's great! (car, flute)肖：（打电话上）王总，是我，有什么任务？······什么？房务部发现鲁宾汉先生的护照落在房间里，小王已出车45分钟了，再返回取护照就赶不上飞机了······是，是，请领导放心，我马上联系机场服务部宋经理，做好鲁宾汉先生登机前的一切准备，我立刻出车和司机小王联系，我一定做到万无一失。
（下，汽车笛声）Xiao: (on the phone) good morning Mr.wang, this is shao ,what can I do foe you? what ? Mr. Lu Binhan's passport was left in the room, they has been out of here for 45 minutes, If they come back to pick the passport , Guest will miss the plane - - - - - - sure, Don't worry, I'll contact the airport service department manager. do all the preparations before boarding the plane, I immediately out of the bus and the driver Wang contact,I will do no danger of anything going wrong. (car,flute)宋：喂，肖队长你好，······是，我马上去准备客人登机前的一切手续，只等本人和护照，······放心吧。
旅游服务礼仪情景剧本(英汉对照)25组
旅游服务礼仪情景剧本（英汉对照）25组ContentsSituation Play 1客房预定Room Reservation 1Situation Play 2在前台——入住登记At the Front Desk——Checking in 3 Situation Play 3客房用餐服务Room Service 5 Situation Play 4整理房间Making up the Room 7Situation Play 5洗衣服务Laundry Service 9Situation Play 6处理投诉Handling Complaints 11Situation Play 7赔偿损失Paying for the Damage 13 Situation Play 8紧急服务Emergency Service 16Situation Play 9餐厅预订Restaurant Reservation 19 Situation Play 10点单Taking Orders 22 Situation Play 11在酒吧At the Bar 25 Situation Play 12会议室预定Reserving the Meeting Room 27 Situation Play 13结帐 A t the Cashier’s 29 Situation Play 14订票Booking Tickets 33 Situation Play 15接机Meeting the Tourist Group at the Airport 35 Situation Play 16交通Transportation 37 Situation Play 17商讨旅游行程Discuss the Itinerary 39 Situation Play 18游览黄山Climbing Mount Huangshan 41 Situation Play 19参观长城Visiting the Great Wall 43 Situation Play 20参观兵马俑Visiting the Terra Cotta Warriors and Horses 46 Situation Play 21游览紫禁城Visiting the Forbidden City 48 Situation Play 22购买纪念品Shopping for the Souvenirs 51 Situation Play 23在银行At the Bank 53 Situation Play 24办理海关手续The Customs Formalities 56 Situation Play 25欢送客人Seeing the Guests off 58Situation Play 1客房预定Billy (B)打电话预订房间，前台服务员Ann(A) 接听电话。
酒店情景服务模拟
酒店情景服务模拟酒店情景服务模拟1、如果在雨天遇见客人滑到怎么办？答：首先询问是否有那不适，如果需要赶紧拨打120，如没什么大碍，扶回房间，动作要轻打电话叫社区医生来确诊。
2、如果看见客人一个人拿着很多行李该怎么办？答：马上上前微笑打招呼，然后询问客人需不需要帮忙，如不需要，则礼貌的说，好的那您慢点，如有需要随时叫我，如若需要，帮客人把东西拿到客人指定的地方，或者将东西拿到行李寄存处寄存好。
3、若果看到我们的工作人员跟客户起冲突了怎么办？答：首先了解清楚情况，事情的前因后果，一切以客户为重，想办法解决问题，如需要赶紧通知相关部门的领导。
并及时跟领导说明情况，以便领导及时正确的处理问题。
4、如果客人要我们送不能送的东西怎么办？比如说自助餐卷。
答：首先跟客人道歉，说对不起，然后跟客人说明情况，如果跟客人说明情况之后，客人还是不能理解，非要我们送的话，请示相关部门领导。
5、如果客人要我们陪同外出怎么办？答：首先跟客人道歉说对不起，然后说明情况，自己有自己的工作职责，不能离开工作岗位。
并请的客人的谅解。
客人：请问厕所怎么走？我：您好先生（小姐）厕所这边请往这边走（头稍微点低，微笑面对，略微弯腰。
拇指弯曲，津贴食指，另四指并拢伸直，指尖朝所指方向，并且出手有力，并热情的询问客人是否确认清楚。
在可能或者不忙情况下也可以亲自带她过去）客人：请问你们的包厢怎么走，我已经预定过了。
我：（面带微笑，眼睛直视客人）您好，不好意思。
这边订包的客人有点多，请问您订的是哪个包厢。
什么时候预定的。
，你贵姓。
您当时预留的手机号码（或者其他信息核对）客人：（基本信息核对）我预定的是大包。
包厢当时你们说的是2号我：您好，请跟我这边走，我这边带您过去，我走在前面。
左手放在背上。
右手拇指弯曲，津贴食指，另四指并拢伸直，指尖朝所指方向，并且出手有力，说请，与客人保持一米的间隔距离。
不时回头观望。
并微笑。
上台阶进门槛，您好，先生请注意这里有台阶。
第五单元 礼仪性口译(英译汉)
第五单元礼仪性口译( Interpreting Ceremonial Speeches )Ladies and gentlemen,（女士们、先生们，）Permit me first to thank you, our Chinese hosts, for your extraordinary arrangements and hospitality. My wife and I, as well as our entire party, are deeply grateful.（首先，请允许我感谢中国主任的精心安排与好客。
我与我夫人以及我团的全体随行人员都深为感激。
）In the short period of six days, we have gone a longer distance than the world-renowned “Long March”. We have acquired a keen sense of the diversity, dynamism, and progress of China under your policies of reform and opening to the outside world.（在短暂的6天里，我们的行程超过了举世闻名的“长征”。
在改革开放政策引导下的中国，气象万千，充满活力，不断进步，这些我们都已强烈地感受到了。
）My wife and I have a special regard and personal friendship for the people of China. Beijing is for us an old and nostalgic home. During our stay here ten years ago we spent a great deal of memorable time with the people here—working, shopping, sightseeing, and touring the city on our bicycles. During that time we never experienced anything other than the utmost courtesy and genuine friendship of the Chinese people.（我与我夫人对中国人民怀有一种特殊的敬慕之情和个人友谊。
英语导游情景剧
流程及角色分配Part1:欢迎词↓Part2：住宿↓Part3:游玩↓Part4：购物↓Part5：送机Part1:Welcome SpeechGood afternoon, ladies and gentlemen. Welcome to Fuzhou.Please sit back and relax. Your luggage will be sent to the hotel by another bus, so you don’t have to worry about it.Let me introduce my team first. Mr. Zhang is our driver. He has 20 years of driving under his belt, so you’re in very safe hands. Ms. Lin, a recent college graduate, is a trainee tour guide. My n ame is xiangzhongzhen, but you may just call me xiaoxiang, which is my surname. Or call me Jen ny, which is my English name. We’re all from Nanning Oversea International Travel Service. On b ehalf of the company and my colleagues, I’d like to extend a warm welcome to you all During your stay in our city, Ms. Lin and I will be your local guides. We’ll do everything pos sible to make your visit a pleasant experience. If you have any problems and requests, please don’t hesitate to let us know. You’re going to stay at theshangri-la Hotel, a luxurious five-star hotel. yo u’ll be staying in our city for three days, you will do well to remember the number of our bus. Thenumber is 97710. Let me repeat: 97710.I hope you will enjoy your stay in my cityPart2:Checking inTourist is A B C Front office agent is FF：Ladies and gentlemen, Welcome to the West Lake Hotel. Now。
体现商务礼仪的情景剧
体现商务礼仪的情景剧在一间宽敞明亮的会议室里，一场重要的商务谈判即将开始。
会议室的布置简洁而专业，桌上摆放着精致的名片盒和几瓶矿泉水。
墙上挂着一幅描绘团队合作精神的现代画，营造出一种积极向上的氛围。
【场景一：接待】门铃响起，接待员李小姐立刻站起身，面带微笑，走向门口迎接即将到来的客人。
她穿着得体的商务套装，妆容精致，举止优雅。
李小姐（微笑）：欢迎光临，请问您是来自XX公司的张先生吗？张先生（点头）：是的，我是。
李小姐（伸出手）：张先生，很高兴见到您。
我是李小姐，负责今天的接待工作。
请跟我来，我们的团队已经在会议室等候了。
【场景二：介绍】进入会议室，李小姐引导张先生坐下，并为他介绍在场的团队成员。
李小姐（介绍）：张先生，这是我们的项目经理王先生，市场部的赵小姐，以及技术团队的陈先生。
张先生（微笑）：很高兴认识大家。
王先生（伸出手）：张先生，我们期待与您的合作，希望今天的会议能够顺利。
【场景三：谈判】谈判开始，双方就合作细节展开讨论。
王先生作为主导，他用清晰、有条理的语言阐述公司的观点和需求。
王先生（认真）：关于合作的具体条款，我们希望……张先生（专注）：我理解您的观点，但我们公司也有自己的考虑……双方在尊重和理解的基础上，通过有效的沟通，逐渐达成共识。
【场景四：结束】会议结束，双方达成了初步的合作意向。
李小姐再次出现，为张先生准备离开。
李小姐（微笑）：张先生，感谢您今天的参与。
我们会在接下来的几天内整理出详细的合作方案，并通过邮件发送给您。
张先生（满意）：好的，期待与你们的进一步沟通。
李小姐（递上名片）：这是我的名片，如果您有任何问题，随时欢迎联系我。
【场景五：送别】李小姐陪同张先生走到门口，亲自为他开门，并目送他离开。
李小姐（挥手）：张先生，期待下次见面。
张先生（挥手）：再见，李小姐。
【旁白】在这个商务礼仪的情景剧中，我们看到了接待、介绍、谈判、结束和送别的各个环节。
每一个环节都体现了尊重、专业和礼貌，这是商务礼仪的核心。
旅游和习俗有关的英文剧本
Pan Jinlian 1: Mr. Bei, in Water Margin , Shi Naian describes me like this scene 3:
Song:No thaange,I'll tell what,just forget the snails and bring me a nice juicy beeves and a large of wine.
WangPo: (point at Xi menqing to Pan Jinlian) this is Xi Menqing, a young , rich, and handsome man. (point at Pan Jinlian to Xi menqing )this is Pan Jinlian , a pretty beautiful and tender girl .
潘金莲1：贝先生，在《水浒传》中，施耐庵是这样描述我的【镜头切换至潘金莲2】
场景3：
【地点：王婆家——幸福婚姻介绍所】
【人物：王婆、潘金莲、西门庆、武大郎、武松】
（王婆、潘金莲、西门庆上场）王婆：（指着西门庆对潘金莲说）这是年轻英俊又多金的西门庆，（指着潘金莲对西门庆说）这是貌美如花、温柔、可爱的潘金莲。
西门庆：好漂亮啊，真喜欢你。
潘金莲2：哦，天哪，如此帅气，你就是我命中注定的那个人。
（两人拥抱时，武大郎回来了）
武大郎：金莲，我回来了。
潘金莲：哦，我丈夫回来了，你赶快离开，快！
西门庆：勿急，我的美人，不用担心。这件小事我能应付，小菜一碟嘛！
- 1、下载文档前请自行甄别文档内容的完整性，平台不提供额外的编辑、内容补充、找答案等附加服务。
- 2、"仅部分预览"的文档,不可在线预览部分如存在完整性等问题,可反馈申请退款(可完整预览的文档不适用该条件!)。
- 3、如文档侵犯您的权益，请联系客服反馈,我们会尽快为您处理(人工客服工作时间：9:00-18:30)。
旅游服务礼仪情景剧本（英汉对照）25组ContentsSituation Play 1客房预定Room Reservation 1 Situation Play 2在前台——入住登记At the Front Desk——Checking in 3 Situation Play 3客房用餐服务Room Service 5 Situation Play 4整理房间Making up the Room 7 Situation Play 5洗衣服务Laundry Service 9 Situation Play 6处理投诉Handling Complaints 11 Situation Play 7赔偿损失Paying for the Damage 13 Situation Play 8紧急服务Emergency Service 16 Situation Play 9餐厅预订Restaurant Reservation 19Situation Play 10点单Taking Orders 22 Situation Play 11在酒吧At the Bar 25 Situation Play 12会议室预定Reserving the Meeting Room 27 Situation Play 13结帐 A t the Cashier‟s 29 Situation Play 14订票Booking Tickets 33 Situation Play 15接机Meeting the Tourist Group at the Airport 35 Situation Play 16交通Transportation 37 Situation Play 17商讨旅游行程Discuss the Itinerary 39 Situation Play 18游览黄山Climbing Mount Huangshan 41 Situation Play 19参观长城Visiting the Great Wall 43 Situation Play 20参观兵马俑Visiting the Terra Cotta Warriors and Horses 46 Situation Play 21游览紫禁城Visiting the Forbidden City 48 Situation Play 22购买纪念品Shopping for the Souvenirs 51 Situation Play 23在银行At the Bank 53 Situation Play 24办理海关手续The Customs Formalities 56 Situation Play 25欢送客人Seeing the Guests off 58Situation Play 1客房预定Billy (B)打电话预订房间，前台服务员Ann(A) 接听电话。
A：早上好，假日酒店，我能为您做些什么？B：我可以预订一个房间吗？A：请问您需要几间房，何时入住？B：三间房，我们从5月6号住到5月9号共三晚。
A：您需要什么样的房间？B：两个标准间和一间套房。
A：对不起，现在是旅游旺季，套房已经全部预订出去了。
B：那就三个标准间吧。
请问房价是多少？A：一共130美元加上百分之十五的服务费和税金。
B：好的，请为我订这些房间，我是肯.詹森先生。
请问您能提供接机服务吗？A: 当然，请告诉我您的航班号及抵达时间。
B：886号航班，3月6号早晨6：30。
A：我们期待您的光临。
译文：Room Reservation(Billy is calling to make a room reservation. Receptionist Ann is answering the call .)A: Good morning, Holiday Inn. Can I help you?B: Can I make a room reservation?A: May I know how may room you need and when you need them?B: Three rooms for three nights. We‟ll arrive on May 6th and depart on May 9th .A: What type of room would you prefer?B: I just want two standard rooms and a suite.A：Sorry, for it is peak season, all the suites are fully booked.B: In this way, three standard rooms are just O.K. And what‟s the room rate?A: It‟s 130 US dollars plus 15% service charge and tax.B: Fine, please book the rooms for me. I‟m Mr. Ken John son.By the way, would you please offer an airport pick-up service? A: Of course, please tell me your flight number and arrival time. B: Flight NO.886. 6:30 p.m, May 6th.A: I‟ve written down. We are looking forward to welcoming you.在前台——入住登记一个客人(G)走进接待处办理入店手续，接待员(R)提供帮助。
R：欢迎来到天堂酒店。
我能帮您做些什么？G：我要住店。
R：先生，您有预定吗？G：没有。
我想要一个标准间，从6月6日到6月9日。
R：请您填写这张入住登记表，并出示您的身份证。
G：好，在这儿。
R：请您预付300美金的押金。
G：信用卡可以吗？R：可以。
这是您的收据与钥匙。
您房间的号码是708。
是否需要找人帮你把行李送到房间吗？G：不用了，谢谢。
我自己可以。
R：如果您需要其他服务，请直接拨“11”号到前台。
祝您愉快！译文：At the Front Desk——Checking in(A guest is checking in, and the receptionist is offering help.)R: Welcome to Paradise Hotel. Can I help you?G: I want to check in.R: Do you have a reservation, Sir?G: No. I need a standard room from June 6th to June 9th.R: Would you please fill out this registration form and show me your ID card?G: Y es, here it is.R: Then may I ask for a deposit of $ 300?G: Do you accept Visa credit card?R: Y es, we do. This is your receipt and your key. Y our room number is 708. Do you need somebody to help you send yourluggage to your room?G: No, I can manage it on my own. Thanks.R: Should you need any assistance, please dial11 to Front Desk.Have a pleasant day.客房用餐服务Mr. White(W)正在向客房服务员(R)咨询客房用餐服务。
W：明天我想在房间吃早餐，你们能将它送来吗？R：当然了，我们的酒店可以提供非常好的客房用餐服务。
W：那太好。
我们什么时间，用什么方式订早餐呢？R：这是挂在门把手上的菜单，您可以在上面选择您喜欢的食品，记下用餐时间，在您今晚睡觉之前挂到门外就可以了。
W：还有方式使用这种服务吗？R：是的，先生。
打电话，拨“6”键给送餐部直接订餐。
W：顺便问一下，用餐后盘子怎样处理？R：请把他们放在房间外，我们会来收拾的。
W：明白了，谢谢。
译文：Room Service(Mr. White is talking with the room attendant, inquiring about room service.)W: I‟d like to have our breakfast in bed tomorrow. Could you bring it here?R: Of course. Our hotel provides very good room service, sir.W: V ery good. How and when should we order our breakfast?R: This is your door knob menu. Y ou may choose the items you prefer, mark down the time and hang it outside your doorbefore you go to bed tonight.W: is there any other way to have room service?R: Y es, sir. Just dial 6 to call the room service section directly to order your meals.W: By the way, what should I do with the dishes when we finish eating?R: Please leave them outside your room, we‟ll come to collect them.W: I see, thank you.整理房间客房服务员(H)敲门，询问客人(G)是否可以清理房间。
H：早上好，史密斯先生。
您何时想让我为您整理房间？G：现在我在等朋友，我们将一起去参加10：30的校友会。
您可以一小时之后来。
H：很抱歉打扰您。
你们外出后我再来打扫房间。
G：好吧。
但是现在您把起居室先打扫一下怎么样？乱七八糟的。