08.前厅部英语口语常用句子(服务及商务中...

OPERATOR:
1.Thank you for calling, XXX Hotel, may I help you?
谢谢您的来电，XXX酒店，请问有什么可以帮您吗？
2.Yes, sir. Wait a minute, I’ll put you through.
是的，先生。

请稍等，我帮您转电话。

3.I’m sorry, we don’t have such information for Mr.xxx. I’ll put you through to the information
counter to check again.
对不起，我们没有XXX先生的纪录。

我帮您把电话转到询问处再查一次。

4.I’m sorry, the line is busy.
对不起，电话占线。

5.I’m sorry, there is nobody answer.
对不起，房间没有人接听电话。

6.Excuse me, sir, there is a long distance call from England, would you please put down your
phone?
对不起先生，有一个英国长途电话找您，请把您的电话放下。

7.May I have your morning call time, please? Your room number is xxx.
I will call you on time, sir.
请问您的叫早时间？您的房间号码是XXX。

我们会准时叫您的。

8.Would you please dial “9”first, and then the county code, area code,
and the telephone number?
请您先按“9”，然后再按城市代码、区号、电话号码。

9.Hold the line, please.
请不要挂线。

10.Could you hang up, please? I’ll call you back.
请先挂线，我将会复您的电话。

11.Which country are you calling?
您要打电话到哪个城市？
12.The line went dead while you were talking.
当您在讲电话时电话线已经挂断。

BUSINESS CENTRE:
1.Would you like the bill charged to your account or pay cash?
费用是入您房帐还是付现金？
2.Please sign your name on the voucher, thank you.
请在您的票据上签名，谢谢。

3.May I have your room key or welcome card, please?
请出示您的房间钥匙与欢迎卡？
4.Do you have small change?
请问您有零钱吗？
5.These are yesterday’s newspaper. Today’s newspaper will be arriving this afternoon.
这些报纸是昨天的，今天的报纸要到下午才到。

6.We will send the fax copy to your room after transmitting your fax out.
当您的传真传送出去后我们会把传真的复印件送还给您。

7.Your incoming fax has been received.
您的传真已经收到了。

8.Yes, sir. We have express mail service, you can either select DHL or EMS?
是的，先生。

我们有特快专递服务，您可以选择DHL或EMS。

9.The booking office usually sells tickets 7 days in advance.
票务中心一般7天以前出售车票。

10.The allowance per passenger is 10 kgs by coach.
乘巴士每位乘客允许携带10公斤的行李。

11.I’m sorry, sir. We accept cash only.
对不起，先生。

我们只接收现金。

12.I’ll go through the time-table, one moment please.
我将会再检查一次时间表，请稍等。

13.Let me see whether there’re seats available on that train.
让我查一查那班火车是否还有座位提供。

14.The rate for excess luggage is 10 yuan per kg.
超出重量的行李按10元/件收费。

15.Here’s your ticket, sir. It’s all in order.
这是您所订的票。

16.The charge for a long distance call is actual telephone cost and plus 15% service charge.
Please go into that room and dial No. 8 first.
长途电话收费按实际使用时间收取并加15%服务费。

请到那个房间并先按8。

17.The charge for an outgoing fax is 5 yuan per page and plus telephone cost. If the line fails
during the transmission you have to pay the actual telephone cost.
发出传真收费按实际使用电话时间并加收每张5元。

假如电话线在发出期间失败，我们仍然按实际电话使用时间收费。

18.Photocopy is one yuan and fifty cents per page on A4 size, two yuan per page on A3 size.
复印A4纸每张收费1.5元，A3纸每张收费2元。

19.It’s free of charge for incoming fax within 5 pages on hotel guest, non Hotel guest is 5 yuan
per page base on A4 size.
入件传真在5张内住客免收费，不是酒店住客A4纸每张按5元收取。