酒店英语实训uint 12 Bar English
酒店情景英语实验报告(3篇)
第1篇实验名称：酒店情景英语应用能力提升实验实验目的：1. 提高学生对酒店英语的听说读写能力。
2. 培养学生在酒店行业实际工作场景中的沟通能力。
3. 了解酒店行业英语的基本应用，为将来的就业打下基础。
实验时间：2021年9月 - 2021年12月实验地点：某五星级酒店客房部实验对象：英语专业本科二年级学生实验方法：1. 理论学习：通过课堂讲授、自主学习等方式，学习酒店英语的基本词汇、语法和常用句型。
2. 情景模拟：在教师的指导下，模拟酒店客房部的工作场景，进行角色扮演。
3. 实践操作：安排学生到酒店客房部实习，实际操作中运用所学英语知识。
实验内容：一、理论部分1. 酒店英语基本词汇：如客人（guest）、房间（room）、预订（reservation）、服务（service）等。
2. 酒店英语常用句型：如问候（How are you?）、介绍（This is your room.）、询问（Do you need any help?）等。
3. 酒店英语语法：如一般现在时、一般过去时、一般将来时等。
二、情景模拟部分1. 客人入住：模拟客人入住酒店，进行登记、分配房间等环节。
2. 客人退房：模拟客人退房，进行结账、归还房卡等环节。
3. 客人投诉：模拟客人对酒店服务提出投诉，进行沟通、解决问题等环节。
三、实践操作部分1. 学生分组：将学生分成若干小组，每组派一名代表到酒店客房部实习。
2. 实习内容：学生在酒店客房部实习期间，负责接待客人、分配房间、回答客人问题等。
3. 实习反馈：实习结束后，学生撰写实习报告，总结实习过程中遇到的问题及解决方法。
实验结果与分析：一、理论部分通过实验，学生对酒店英语的基本词汇、语法和常用句型有了较为全面的认识，能够运用所学知识进行简单的对话。
二、情景模拟部分在情景模拟环节，学生能够根据模拟场景，运用所学知识进行对话，表现较为出色。
但在实际操作中，部分学生存在语言表达不准确、沟通不畅等问题。
酒店情景英语实验报告
酒店情景英语实验报告1. 引言在全球化的背景下，英语已经成为了一种重要的国际交流语言。
为了提高外语教学的质量，我们设计了一个酒店情景英语实验，旨在提升学生在酒店相关场景下的英语交流能力。
2. 背景酒店作为一个重要的旅游基础设施，对于提供旅客优质的住宿和服务有着重要作用。
在与外国人接触的过程中，酒店员工需要具备良好的英语水平，以便与顾客进行流畅的沟通。
3. 实验设计本实验分为三个部分：词汇练习、对话实践和角色扮演。
3.1 词汇练习在词汇练习阶段，学生需要掌握与酒店相关的常用英语词汇，包括房间类型、客房设施和服务等。
通过单词拼写、选择题和填空题等形式进行练习，确保学生对这些词汇的掌握程度。
3.2 对话实践在对话实践阶段，学生需要模拟真实的酒店情景，进行对话练习。
通过角色扮演的方式，学生可以扮演顾客或酒店员工，通过真实对话的方式，练习日常工作中常见的对话情景，如入住办理、房间服务和投诉处理等。
3.3 角色扮演在角色扮演阶段，学生需要在团队中协作，扮演不同的角色，模拟酒店工作环境。
通过角色扮演的方式，学生可以更好地理解和应用实际情况下的英语交流技巧，提高团队合作和解决问题的能力。
4. 实验过程与结果在实验过程中，我们邀请了专业的英语教师和酒店从业人员来指导学生。
实验共计进行了三个月，包括理论学习和实践训练。
在词汇练习阶段，学生通过课堂练习和自主学习掌握了大量酒店相关词汇，并进行了阶段性的测试。
结果显示，在词汇掌握方面，学生有了明显的提高。
在对话实践阶段，学生进行了多种不同情景的对话练习，通过反复模拟对话，学生逐渐熟悉了酒店情景下的英语交流。
学生的表现得到了教师和从业人员的一致好评。
在角色扮演阶段，学生进行了多组团队合作，扮演了不同的角色，模拟了酒店工作环境。
学生通过互动和协作，提高了团队合作和解决问题的能力。
5. 结论通过这个酒店情景英语实验，学生们得到了良好的英语交流实践训练，提高了他们在酒店相关场景下的英语能力。
《酒店英语实训教程》答案 修改版)Unit9 Answer Key (
Answer keyUnit 9Task AHi! I’m Jessica Watson. I’m a housekeeping supervisor for Hilton Hotel. I’m in charge of making sure that the quality standards of the hotel are followed with regard to cleaning the room. Specifically, I supervise work activities of cleaning personnel to ensure clean, orderly, and attractive rooms in our hotel. I also assign duties, inspect work, and investigate complaints regarding housekeeping service and equipment and take corrective action. Sometimes, I may purchase housekeeping supplies and equipment, and take periodic inventories. In addition, I screen applicants, train new employees, and recommend dismissals.Task D1-C; 2-A; 3-E; 4-B; 5-F; 6-DActivity 3Task D1.Remove dirty linens, towels, and trash from the room and the bathroom. Removethe comforter/blanket. If items are scheduled to be laundered, remove them from the room. Otherwise, set them aside while changing the bed linens.2.Put clean sheets on the bed (one fitted sheet, one flat sheet) and clean pillowcaseson the pillows. Replace the blanket and comforter.3.Clean the bathroom. Use several rags to prevent cross contamination. Spray thebathtub and shower walls with bathroom cleaner, and wipe them down with a rag.Rinse with water if the chemical you use requires rinsing. Change the shower curtain if it is dirty. Spray the toilet and seat with bathroom cleaner, and wipe it down with a different rag.4.Clean the mirrors, windows, TV, and phone in the guest room with the glasscleaner. Wipe down any hard surfaces of furniture such as the desk, dresser, nightstand, lamps, headboard and inside of drawers. Remove stains from the carpeting or upholstery with a cleaning product made specifically for carpeting and upholstery.5.Replace trash bags in the room. Make sure all other items provided by the hotel arereplaced, such as laundry bags, laundry slips, do-not-disturb signs, and in-room guest guides. Remove all rags and cleaning products from the room. Vacuum the carpet, and spray the room with air freshener.Task BGuest room No. What is the complaintabout?How to solve?Sarah Room 908 The sink is leaking in thebathroom. Send a maintenance man up to fix itCharlie Room 502 The room does not have anocean view. call front office and change if availableAnnie Room 712 Dirty floor, hair in the bed change the roomimmediatelyTask C(1) housekeeping office (2) supervisor (3)problem (4) leaking (5) apology (6)fix (7) another (8) immediately。
饭店英语1实训指导书
饭店英语1实训指导书Hotel English I Practical Training Syllabus (for trial use by 2012-level 4-year Tourism Management majors)Course Number:Target Major: Tourism ManagementTraining Type: nal TrainingTraining Hours: 12Assessment Method: XXXXXX of the Training:This course XXX。
especially five-XXX hotel。
XXX practical training。
students XXX。
XXX。
XXX。
XXX。
XXX。
XXX。
XXX。
and the XXX.To-Do List:Training Project Name nal Number1.Making Room ns2.Checking In3.Extending the Stay4.Dealing with a Complaint and on the Guest's Request5.Foreign Currency Exchange6.Checking OutNumber of Equipment Sets Per Person: 5Training Objectives and Requirements:1.Master the skills of room n.2.Master XXX.3.Master XXX.4.Master XXX.5.Master XXX.6.Master XXX.Training Type: XXXXXX:1.Wu Yun。
Shao Hua。
Practical Hotel XXX for the 21st Century。
First XXX: Xuelin Publishing House。
酒店前景英语实训报告
Introduction:The hotel industry is one of the fastest-growing sectors in the global economy. As an essential part of the service industry, hotels play a crucial role in providing accommodation and hospitality services to guests. In this report, I will discuss the prospects of the hotelindustry and the importance of English training in this field.1. Overview of the Hotel Industry:The hotel industry encompasses various types of accommodations,including luxury hotels, budget hotels, hostels, and resorts. These establishments offer a wide range of services, such as room accommodations, food and beverage, meeting and conference facilities,and leisure activities. The industry is characterized by highcompetition and continuous innovation to meet the evolving needs of guests.2. The Importance of English in the Hotel Industry:English is widely recognized as the global language of business and communication. In the hotel industry, proficiency in English is crucial for the following reasons:a. Communication with International Guests: Hotels often host guestsfrom various countries, and effective communication is essential to ensure their satisfaction. English proficiency enables hotel staff to understand and cater to the specific needs of international guests.b. Globalization and Expansion: Many hotels operate on a global scale, and English is a common language in international business communication. English skills are essential for hotel staff to interact with international colleagues, suppliers, and partners.c. Marketing and Sales: English proficiency is vital for marketing and selling hotel services to international guests. It allows hotel staff to effectively communicate the unique features and benefits of their establishment, leading to increased bookings and revenue.d. Professional Development: English skills can enhance the career prospects of hotel staff. Proficiency in English opens up opportunities for advancement and international assignments, providing a competitive edge in the job market.3. English Training Programs for Hotel Industry Professionals:To meet the growing demand for English proficiency in the hotel industry, various training programs have been developed. These programs aim to enhance the communication, language, and cultural skills of hotel professionals. Here are some key aspects of these training programs:a. Language Skills: Training programs focus on improving the four language skills – listening, speaking, reading, and writing. This enables hotel staff to communicate effectively with guests and colleagues.b. Industry-Specific Vocabulary: Training programs include industry-specific vocabulary and phrases that are commonly used in the hotel industry. This helps hotel staff to understand and use the language effectively in their daily work.c. Cultural Awareness: English training programs also emphasize cultural awareness, as understanding the cultural backgrounds of guests is essential for providing personalized and exceptional service.d. Role-Playing and Simulation: Many training programs incorporate role-playing and simulation exercises to provide practical experience inreal-life scenarios. This helps hotel staff develop their problem-solving and communication skills.4. The Impact of English Training on Hotel Performance:English training has a significant impact on hotel performance inseveral ways:a. Improved Guest Satisfaction: Proficient English skills enable hotel staff to provide high-quality service and ensure guest satisfaction.This leads to positive reviews, repeat business, and increased customer loyalty.b. Enhanced Revenue: Effective communication with international guests and partners can result in increased bookings and revenue. English proficiency allows hotel staff to showcase their establishment's unique features and benefits.c. Increased Employee Productivity: English training helps hotel staff to work more efficiently and effectively, reducing errors and misunderstandings. This leads to improved productivity and overall performance.5. Conclusion:The hotel industry's global nature and increasing competition make English proficiency a crucial skill for hotel professionals. English training programs play a vital role in enhancing communication, cultural awareness, and industry-specific knowledge. By investing in English training, hotels can improve guest satisfaction, enhance revenue, and achieve long-term success in the competitive hospitality industry.。
《酒店管理英语听说教程》Unit12
7
Unit 12
Part B Listening In: Modern SPA
Page 100 Task 2 Long Conversation
8
Unit 12
ቤተ መጻሕፍቲ ባይዱ
Scripts
Salesperson: Good evening. May I help you? Angela: No, thanks. We’re just looking. (They are browsing around) Mike: Angela, how about a sweatshirt for your brother? Angela: That’s a good idea, Mike. Salesperson: You can find the sweatshirts next to the jewelry section. Angela: Thanks. Mike, what do you think of this orange sweatshirt? Mike: Oh, I don’t know. I’m not crazy about it. To be honest, Angela, I don’t like the color orange. Does your brother like orange? Angela: I don’t know. Mike: Do you like this black sweatshirt? Angela: Yes, I do. I like the picture on the front. Mike: Me, too. Salesperson: What size do you need? Angela: Let me see. A medium. My brother is the same size as my husband. Salesperson: Here’s a medium in black. Angela: Mike, please try on this sweatshirt. Salesperson: The black sweatshirts are on sale. They are 30% off. Angela: It fits perfectly. Great. I love a bargain. I’ll take it. Mike: That’s a good deal. Salesperson: Will that be cash or credit card? Angela: Cash.
酒店实用英语教程-Unit12B_Learn_to_be辉
Unit 12 Learn to be Good at conversation
Technical words
实习生 正式员工 签约工作人员 客户代表 派驻工作人员
Intern [in'tə:n] Full-time Employee Contractor ['kɔntræktə] Customer Representative ['vendɔ:] Vendor Employee
获知 反驳 赞同 详细说明 可能 冒险 展望
Important Phrases
make evaluation of [i,vælju'eiʃən] 评估 size up 估测 turn out 结果是 as a result of 由于 at the loss of 损失 be indifferet about 对..漠不关心 be doomed to 注定hnical words
exchanging ideas success failure decision reason request intention
与人交流看法
理由 请求 意图
Important Phrases
hear about argue against agree with elaborate on [i'læbərət] stand a chance run a risk look ahead
conversations 交流平台
发布新产品 issue the new product 利用网络广告的形式 take advantage of our web resources 现场发布 on-site release 听起来有创意 Sound interesting。
《酒店岗位英语实训》课件Unit 2 Checking in 1
Task of Service Practice
1 .The company of John Smith has booked a double room for three nights for the couple.Now they are approaching to the Front Desk for Check-in. Wang Ping will handle the registration for them.
May I see your passport please? Could /Would you please show me your military officer’s
certification ?
Ask the guest to fill in the registration list. ----name,gender,the date of birth, the nationality, the valid card number, the detailed address, the dates of arrival and departure, the room type , and ask the guest to sign as well.
Warming up:
•who : receptionist •Working place : at the front desk •Way of check in: FIT or group
Service Progress and Practical Expression
Greet the guest Ask the guest whether he or she has a reservation with
酒店英语实训实习报告
随着我国旅游业的快速发展，酒店业作为旅游业的支柱产业，对高素质、专业化的酒店英语人才的需求日益增长。
为了提高自身的英语实际应用能力和酒店服务技能，我于2023年6月至8月在某五星级酒店进行了为期两个月的酒店英语实训实习。
二、实习目的1. 提高英语口语和听力水平，熟练运用英语进行酒店日常交流。
2. 熟悉酒店各部门的运作流程，掌握酒店服务规范和礼仪。
3. 培养团队合作精神，提高沟通协调能力。
4. 增强实践操作能力，为今后从事酒店行业打下坚实基础。
三、实习内容1. 前台接待在前台实习期间，我主要负责迎接客人、登记入住、办理退房手续等日常工作。
在此过程中，我学会了如何用英语与客人进行有效沟通，包括询问客人需求、介绍酒店设施、处理投诉等。
此外，我还熟悉了酒店的前台管理系统，能够熟练操作电脑进行预订、查询等操作。
2. 客房部在客房部实习期间，我主要负责整理客房、更换床单、清洁卫生间等日常工作。
在此过程中，我了解了客房服务的流程和规范，学会了如何用英语与客人进行沟通，确保客人满意。
此外，我还参与了客房部的日常培训，提高了自己的服务技能。
3. 餐饮部在餐饮部实习期间，我主要负责协助服务员进行点餐、上菜、结账等工作。
在此过程中，我学会了如何用英语为客人介绍菜品、解答疑问，以及处理突发状况。
此外，我还参与了餐饮部的日常培训，提高了自己的餐饮服务技能。
4. 培训与考核在实习期间，酒店为我们安排了丰富的培训课程，包括酒店英语、酒店礼仪、酒店服务规范等。
通过培训，我们进一步提高了自己的英语实际应用能力和酒店服务技能。
同时，酒店还对我们进行了考核，检验我们的实习成果。
1. 英语实际应用能力显著提高通过实习，我熟练掌握了酒店英语的基本表达，能够流利地进行日常交流。
在处理客人投诉、介绍酒店设施等方面，我能够运用所学知识，为客人提供满意的服务。
2. 酒店服务技能得到提升在实习过程中，我熟悉了酒店各部门的运作流程，掌握了酒店服务规范和礼仪。
酒店实训英语
Get the following information from the guest
Confirm the reservation
1. The name of the guest or the group
2. The guest’s telephone number
Express your wishes
前台部经理 Front Office MGR.
房务总监 Room Director
预定 RESERVATION 礼宾 CONCIERGE 接待 RECEPTION 咨询 INFORMATION 总机 OPERATOR 大堂副理 ASSISTANT MGR. 收银 CASHIER’S COUNTER 商务中心BUSINESS CENTER
所需房间已被预定：Some other kinds of rooms. 6. 预定完成后：
We look forward to your arrival.
Practice One：Making an FIT Reservation
A: A reservationist B: A guest A: Good afternoon, Hilton Hotel, Room Reservation. How may I help
Practice Four：Canceling a Reservation
change the date of a reservation. A: How and in whose name was the reservation made? B: On internet and in my name. A: Please wait a moment. I’ll check it in the computer. Thanks for
《旅游与酒店专业实用英语》PPT Unit 12
sunscreen eye drops
Band-Aid
medicine
insect repellent
wipesAnswer来自1. sunscreen
2. insect repellent
3. medicine 4. wipes 5. Eye drops
6. Band-Aid
Warming-up
Task 2 Below are some cases of emergency that may occur during the trip. Match each expression with its corresponding Chinese.
旅行途中难免会遇到麻烦，如钱包被偷，护照或签证丢失， 生病。以下几条建议仅供参考。 1. 向你的同伴寻求帮助，不要害羞。 2. 做出迅速反应。 3. 记住所在国家一些重要的急救号码。 4. 如果有导游陪同，他会提供最大的帮助。 5. 警惕可能会出现的危险。 6. 不要独自外出。 7. 能够用当地语言说：“我需要帮助。请报警。”
Situational Conversations
Conversation 2 Handling lost articles Task: Read the conversation and answer the questions.
1. What does the guide do as soon as he hears Mrs. Jackson’s account of her lost necklace? He calls the assistant manager of the hotel, asking him to help to find the necklace.
酒店英语(精品课程)unit12-L31
你有预订吗？ 你们必须等待半个小时
我们将尽力地安排，但是我 不能保证 过后我们将回来。
Case Study
—Dialogue1
Situational dialogue
• • • • W: waiter G :George W: Good evening. Do you have a reservation? G: No，I am afraid we don’t. W: I’m sorry. The restaurant is full now. You have to wait for about half an hour. Would you care to have a drink at the lounge until a table is available? G: No, thanks. We’ll come back later. May I reserve a table for two? W: Yes, of course. May I have your name, sir? G: George. By the way, can we have a window by the window? W: We’ll try to arrange it, but I can’t guarantee, sir. G: That’s fine. (Half an hour later, the couple comes back)
Hotel English
Unit12 Booking a Table
Lesson31 Having Dinner Without Reservation
Lesson Plan
• Warm up • Case study
《酒店岗位英语实训》课件Unit 16 Bar Service
Label, producing area, rank
Open the bottle
Keep in mind some tips
Pour wine
Order, posture, etc.
Key Points of Bar service
❖在不打扰客人的情况下，呈送和添加饮料时 要报名称。 所有的服务应该从客人的右手开 始。
meal? ❖Any wine or soft drinks for the ladies? ❖Would you like coffee or tea, sir? ❖What would you like to drink? ❖What is your pleasure？
Useful expression
Farewell： ❖Have a good evening/ a pleasant
weekend/dream. ❖Good night. Hope you come again soon. ❖Have a pleasant journey home. ❖Happy landing!祝您一路顺风
Useful expression
▪ 西餐中：红葡萄酒、白葡萄酒（White Wine）均为 六分满；白兰地酒（Brandy）斟两分满，即酒杯横 放时，杯中酒液与杯口齐平；烈性酒（Spirits）通 常与白兰地相同。
▪ 斟倒各种饮料时，无论中餐还是西餐，均以八分满 为宜。
Etiquette of Bar service
❖斟酒顺序：
❖We have Vodka if you prefer strong liquor ['lɪkə] . ❖Rice wine goes perfectly with crabs . [kræbz]蟹类
《酒店岗位英语实训》课件Unit 14 Table reservation
YOUR SITE HERE
❖Toast or breakfast rolls 考面包或早餐包 ❖With butter and jam ❖Coffee or tea
YOUR SITE HERE
西餐早餐
LOGO
❖English/British Breakfast 英式早餐
❖Choice of chilled juice or fresh fruit in season
secure the reservation in advance. ❖ 如果有必要，问客人提前收取一定的押金以保证预订。
YOUR SITE HERE
餐饮部主要岗位
LOGO
❖Director of F&B 餐饮总监 ❖F&B Manager 餐饮部经理 ❖Banquet Service Manager 宴会服务
❖List some differences about table manners between China and western countries.
YOUR SITE HERE
阅读理解
Text B
LOGO
YOUR SITE HERE
Questions
LOGO
❖When can you begin to eat? ❖How to eat soup? ❖When somebody asks you to pass the
unit 12 bar service
Task presenting
酒吧服务要点 1）所有饮料应用右手从客人的右侧服务（在不打扰客人和保证安 全的情况下）。为了避免发生意外，当服务员拿着饮料在客人身 后时，应提醒客人。“Excuse me, sir/madam。” 2）在不打扰客人的情况下，呈送和添加饮料时要报名称。“Your Bloody Mary, sir/madam。”(您的雪玛莉，先生、女士。）当知道 客人姓名时，就要称呼他的名字。 3）在拿走空杯之前一定要问客人是否需要另一杯饮料。“Would you like another one?”（您需要再来一杯吗？） 4）客人之间讲话时不要侧身细听，也不要插话。不可催促客人饮 酒，也不也可因客人引得过多、或太少、或时间太长二流露出不 耐烦的情绪。 5）热情接待所有客人，不厚此薄彼。客人喝醉了也不能有轻慢的 态度。酒醉的客人离桌，应暂留其物品原样，以备核查。
Keys: 1) 能把饮料单给我看看吗？我不喝酒。 2）下午5点至8点，我们的饮料半价出售，请问您要来一杯 吗？ 3) 我还为您准备了另外一杯呢！ 4）茅台是中国最著名的白酒之一。我们有酒精含量56度和 38度。 5） 酒的温度/香味/味道/颜色如何？
Situation 1: The bartender recommends some Chinese wine to the guests and explains the difference between Chinese rice wine and Chinese white liquor.
How to say “no” to the guest
Excuse me, sir. There is alcohol in the special drink. Maybe not fit for the kids. Our licensing laws are quite strict. Nobody under 18 years of age is allowed in a bar. Sorry, sir. Any drink served can not be changed or returned, unless there is a mistake. I’m afraid it is not possible.
- 1、下载文档前请自行甄别文档内容的完整性，平台不提供额外的编辑、内容补充、找答案等附加服务。
- 2、"仅部分预览"的文档,不可在线预览部分如存在完整性等问题,可反馈申请退款(可完整预览的文档不适用该条件!)。
- 3、如文档侵犯您的权益，请联系客服反馈,我们会尽快为您处理(人工客服工作时间：9:00-18:30)。
(请稍等。) Waiter: That’s OK.
Read and Think
Ⅰ. Answer the following questions according to the passage.
_s_e_e_d_s__o_n_t_h_e_t_a_b_le_a_r_e__fr_e_e_. _________________ (桌上的花生和瓜子是免费的。)
Anything to follow, sir? Say, some soft drinks?
Waiter: Oh! No. (4)_I_c_o_u_l_d_n_’t_d_r_in_k__to_o__m_a_n_y_b_e_v_e_r_a_g_e_. (我不能喝太多饮料。)
酒店英语实训uint 12 Bar English
Exercise in Class
Task 1 Talking Face to face Task 2 Maintaining a Sharp Eye
Exercise in Class
Passage One Passage Two
Put in Use
❖ Waiter: Good evening! (1) _W__e_lc_o_m__e_t_o_ our Bar. ❖ Customer: Can our two (2) _C__h_il_d_re_n___come in to listen
to some music for a moment? ❖ Waiter: How old are they, sir? ❖ C1u. sCthtooemmmepirls:esJteionhtghnewisfootreldlnoswa. nindgMdaiyaliosgsuixe. by putting in ❖ Waiter: (3) _I_’m__a_f_ra_i_d_n_o_t__ sir. Our licensing laws are
Vodka has been called the closest thing to perfection ever created.
3. How many categories can alcoholic beverage be grouped into? And what are they? Three. they can be grouped into three categories: before-dinner, with-dinner, and after-dinner drinks.
1. What is an alcoholic beverage?
An alcoholic beverage is a drink containing ethanol
Read and Think
2. What has been called the closest thing to perfection ever created?
4. What drinks are usuallyபைடு நூலகம்served with the meal?
Drinks served with the meal are usually wine and beer.
quite strict. (4) __N_o_b_o_d_y___ under 18 years of age is allowed in a bar. ❖ Customer: (5) ___I k_n_o_w____, but we thought since they’re on holiday, it won’t be (6) __a_n_y__h_a_rm____.
And I won’t (7) __o_r_d_e_r_____them anything strong. Maybe they will just dance a bit. It’s our last night in China. ❖ Waiter: (8) ___I_’m__r_e_a_ll_y_s_o_r_ry_.______I’d like to oblige, but you see my difficulty. Now how about a drink in the (9) ___L_o_u_n_g_e______ outside? You can see the band and listen to the (10) __m_u_s_ic____as well. ❖ Customer: Well, you’re only doing your duty. ❖ Waiter: Thank you for your understanding. ❖ Customer: It doesn’t matter.
Put in Use
❖ Customer: （1）_I_’d_l_ik_e__s_o_m_e__b_ra_n_d_y_._________ (我想来点儿白兰地。)
❖ Waiter: With ice or not? ❖ Customer: （2）__W__ith__ic_e_,_p_l_e_a_s_e_. ___
2. Complete(请th加e f点ol冰low吧i。ng) dialogue by translating ❖ WtahiteerC: hOiKne. AsenyinthtiongEenlgsleis?h. ❖ Customer: What do you have on tap? ❖ Waiter：Tsingtao and Budweiser. ❖ Customer：Make it Bud，please. ❖ Waiter: Good. By the way,（3）___p_e_a_n_u_ts__a_n_d_s_u_n_f_lo_w_e_r