商务英语电话用语

商务电话用语

Make a business phone call
听一段录音
生词学习
1,call [kɔːl]呼叫,打电话

call sb. up打给某人 make a call 打一个电话 例句：I'll call you up later. 我一会打电话给你。
2,dial
have the number to call
the name of the person you need to speak to
have all of your personal info at hand i.e. - calendar, Full
name, Address and Phone number and email to reach you at.

Ask to speak with the person for whom you are calling
“May I speak with (person’s name)?” Do not assume
you are speaking with the correct person. If the person has already identified himself upon answering the phone, confirm that you heard the correct name before continuing. Make sure to listen to how the person introduced himself and repeat his name exactly as spoken including any professional titles and titles such as Mr., Mrs. and Miss.
他不在, 我可以帮你传话吗？
词组学习
Hold on 等一等 Put through 接通电话 Call back 回电话 Right now 现在
接通电话的问候
Hello
Hi, this is …
How to introduce yourself on the phone
Tips & Warnings
Speak clearly and slowly and at a moderate volume
when introducing yourself. Additionally, smile while talking to convey that you are happy and friendly. Listen carefully to the person who answers the phone. If he answers the phone by stating his name such as, “Hello, (name) speaking,” make sure to use the person’s name in your introduction, “Hello (repeat name), my name is (your name).” Ask the person whether he has a moment to speak with you before starting the conversation. Do not assume the person can speak with you just because he answered the phone.
4,Think about what you need to accomplish with
this call and make note of it. It can help to write down your "talking points".
Make note of any questions you need to ask.
8.让我和王先生说话。 9.Can I speak to Mr. Lee? 9.我能李先生说话吗？ 10.When is he expected to be back? 10.他什么回来？
12. Can you tell me what time Mr. Chen will be back?
1.Hello, this is operator.
你好，我是电话接线员。 2.I'll call you up later.
我一会打电话给你。 3. May I talk to Mr. McCoy? 我想和McCoy先生说话。 4. May I use the telephone?
['məʊbaɪl]手机
4,cut[kʌt]中断
Cut off 连接中断 例句：The line is cut off
线路连接中断 [ə‘veɪləb(ə)l]在场，可用的
5,available
例句：He’s not available right now. Can I take a message?
5,If you feel nervous or uncomfortable, take a
moment to visualise the conversation in your mind and take a few deep breaths. 6,When you are finished with the call take time to thank the other person and reiterate the important information.
This includes the company or organization affiliation
where applicable. An example of a proper statement includes, “I am calling on behalf of (company/organization name) in regard to (reason for the call).” When making a personal call to someone you recently met, begin the conversation by reminding the person when and where you met, for example, “We met Wednesday at the park.”


[‘daɪəl] 拨（号）
例句：Please dial 110 in emergency.
请在紧急时刻拨打110. Sorry, you dialed the number 不好意思，你打错电话了。
3,telephone ['telɪfəʊn]座机
telephone number 电话号码mobile phone 例句：Can I have your telephone number ? 你能告诉我你的电话号码吗？
Identify yourself at the onset of the call

When you are introducing yourself on a business call, use both your first and last name and professional title, such as doctor or reverend, if it is related to the purpose of the call. When you are introducing yourself for a personal call, it is okay to use just your first name.
我可以使用一下电话吗？ 5. This is Sam calling.
我是Sam。
6. Is that Mr. Sam?
你是Sam先生吗？ 7.Yes, this is Sam speaking.
是的，我是Sam。 8.Whom do you wish to talelf again when the person for whom
you are calling comes to the phone if he is someone other than the person who answered the phone.
State the purpose of your call
How to make an efficient call
1,Set aside a specific time to make your phone
calls. 2,Have a calendar and a pen at hand. 3,Gather all of your information and supplies before making your calls.
5.提供给我一些会说英语的人。
6.I would like to talk to someone in charge.
6.我想和负责人说话。 7.I would like to talk to your chief.
7.我想要和长官说话。 8.Let me talk to Mr. Wang.
11. Sorry, kept you waiting so long. You're on. 对不起，让你等这么长时间。请继续。 12. The line is busy. 电话占线。（或本线路忙） 13. No answer. 没人接。 14. He is on the phone. 他正在打电话。 15. This telephone line is interrupted. 这个电话线被打断。（或这个电话线被拔掉了。） 16. The wire have got crowd. 这个线路忙。（或电话占线）