领队英语口语问题回答
领队英语口试对话口试八（21-23篇）
口试21：Losing Passport 遗失护照A：Excuse me ,could you help me ?对不起，能帮一下我吗？C：Yes.What seems to be the problem?可以。
看来好象出什么事了？A:Well，I was wondering if anyone has turned in a passport.我想知道是否有人来交一本护照。
C：I’m afraid not .Have you lost your passport.恐怕没有，你遗失护照了吗？A：I think so .I can’t find it anywhere in my hotel room,andI remember the last place I used it yesterday was in thisdepartment store.我想是的。
我在酒店的房间的任何地方都找不到。
我记得昨天最后使用的地方是在这百货公司。
C：Where exactly did you use your passport in the store?你在百货公司哪个确切的地方用过护照？A：In the suit-dress department ,I had to show it when I paid for these dresses with my traveler’s checks.在女装部。
当我旅行支票买裙子的时候出示过。
C：Well,Let me call the suit-dress department to see if they’ve found a passport.好的，让我打给女装部看下他们是否有发现护照。
(A minute later)一分钟后C：Sorry,your passport’s not been turned in there ,either.对不起，你的护照没被交到那里。
出境游领队英语口试材料
出境游领队英语口试材料____年江苏省出境游领队英语口试材料1、请朗读以下15篇英语短文（测试语音语调是否标准合格）1、Turkey is a democratic, constitutional republic with a diverse cultural heritage.The vast majority of the population is Muslim. Turkey joined the EU Customs Union in ____ and started full membership negotiations with the European Union in ____. Turkey’s growing economy and diplomatic initiatives have led to its recognition as a regional power.Tourism in Turkey has e_perienced rapid growth in the last twenty years, and constitutes an important part of the economy. In ____, 37.8 million foreign visitors arrived in Turkey, which ranked as the 6th most popular tourism destination in the world; they contributed $27.9 billion to Turkey’s revenues. In ____, 15 percent of the tourists were from Germany, 11 percent from Russia, 8 percent from the United Kingdom, 5 percent from Bulgaria, 4 percent each from Georgia, the Netherlands and Iran, 3 percent from France, 2 percent each from the USA and Syria, and 40 percent from other countries. Turkey has 13 UNESCO World Heritage Sites, such as the \Site of Troy\2、The Statue of Liberty is a neoclassical sculpture on Liberty Island in New York Harbor in New York City, in the United States. The copper statue, designed by a French sculptor, and dedicated on October 28, 1886, was a gift to the United States from the people of France. The statue is of a robed female figure representing Libertas,the Roman goddess, who bears a torch and a tablet evoking the law upon which is inscribed the date of the American Declaration of Independence, July 4, 1776. A broken chain lies at her feet. The statue is an icon offreedom and of the United States: a welcoming signal to immigrants arriving from abroad. The torch-bearing arm was displayed at the CentennialE_position in Philadelphia in 1876, and in Madison Square Park in Manhattan from 1876 to 1882. The statue was constructed in France, shipped overseas in crates, and assembled on the completed pedestal on what was then called Bedloe’s Island.3、Ebola virus disease, or simply EVD, is a disease of humans and other primates causedby Ebola viruses.Signs and symptoms typically start between two days and three weeks after contracting the virus with a fever, sore throat, muscular pain, and headaches. Then, vomiting, diarrhea and rash usually follow, along with decreased function of the liver and kidneys. At this time some people beginto bleed both internally and e_ternally. The disease has a high risk of death, killing between 25 and 90 percent of those infected, with an average of about 50 percent. Spread of the disease through the air between primates, including humans, has not been umented in either laboratory or natural conditions.Fruit bats are believed tobe the normal carrier in nature, able to spread the virus without being affected by it. Other diseases such as malaria, cholera, typhoid fever, meningitis and other viral hemorrhagic fevers may resemble EVD.4、Las Vegas is an internationally renowned major resort city known primarily for gambling, shopping, fine dining and nightlife and is the leading financial and cultural center for Southern Nevada, USA. Established in 1905, Las Vegas was incorporated as a city in 1911. The city bills itselfas The Entertainment Capital of the World, and is famous for its mega casino–hotels and associated entertainment. A growing retirement and family city, Las Vegas is the 29th-most populous city in the United States, with a population of 603,488 at the____ United States Census Estimates. The city is one of the top three leading destinations in the United States for conventions, business, and meetings and is one of the wealthiest major cities in the country.Inaddition, the city’s metropolitan area has more AAA Five Diamondhotels than any other city in the world, and is a global leader in the hospitality industry.Today, Las Vegas is one of the top tourist destinations in the world.5、First aid is the assistance given to any person suffering a sudden illness or injury, with care provided to preserve life, prevent the condition from worsening, and promote recovery. If the patient was breathing, a first aider would normally place them inthe recovery position, with the patient leant over on their side, which alsohas the effect of clearing the tongue from the pharyn_. It also avoids a common cause of death in unconscious patients, which is choking on regurgitated stomach contents. Once the airway has been opened, the first aider would assess to see if the patient is breathing. If there is no breathing, or the patient is not breathing normally, such as agonal breathing, the first aider would undertake what is probably the most recognized first aid procedure—cardiopulmonary resuscitation or CPR, which involves breathing for the patient, and manually massaging the heart to promote blood flow around the body.6、Cardiopulmonary resuscitation, commonly known as CPR, is an emergency procedure performed in an effort to manually preserve intact brain function until further measures are taken to restore spontaneous blood circulation and breathing in a person who is in cardiac arrest. CPR involves chest compressions at least 5 cm deep and at a rate of at least 100 per minute in an effort to create artificial circulation by manually pumping blood through the heart and thus the body. The rescuer may also provide breaths by either e_haling into the subject’s mouth or nose or using a device that pushes air into the subject’s lungs. This process of e_ternally providing ventilation is termed artificial respiration. CPR alone is unlikely to restart the heart. Its main purpose is to restore partial flow of o_ygenated blood to the brain and heart. The objective is to delay tissue death and to e_tend the brief window of opportunity for a successful resuscitation without permanent brain damage.7、Quantum of the Seas spent its inaugural ____–____ season sailing from Cape Liberty in Bayonne,New Jersey, United States, before repositioning to China in May ____. Beginning late June ____, the ship will sail three- to eight-night itineraries year-round from Shanghai to Japan and Korea. On June 20, ____, the ship visited Hong Kong. Quantum of the Seas has 16 passenger-accessible decks, 8 of which feature balcony staterooms overlooking the ocean. There are a total of 2,090 staterooms: 1,570 balcony staterooms, 147 ocean-view staterooms, and 373 inside staterooms. Of those staterooms, 34 are wheelchair accessible and 28 are studio staterooms for single travelers. All aft-facing staterooms are 2-story \Lineon the Disney Dream, all the interior staterooms feature afloor-to-ceiling 80-inch high-definition TV screen showing live views from the outside of the ship.8、Vatican City, officially the Vatican City State is a walled enclave within the city of Rome. With an area of appro_imately 44 hectares, anda population of 842, it is the smallest internationally recognized independent state in the world by both area and population. Vatican Cityis distinct from the Holy See, which dates back to early Christianity andis the main episcopal see of 1.2 billion Latin and Eastern Catholic adherents around the globe. Within Vatican City are cultural sites such as St. Peter’s Basilica, the Sistine Chapel and theVatican Museums. They feature some of the world’s most famous paintings and sculptures. The uniqueeconomy of Vatican City is supported financially by the sale of postage stamps and tourist mementos, fees for admission to museums, and the sale of publications. The name Vatican City was first used in the Lateran Treaty, signed on 11 February 1929, which established the modern city-state. The name is taken from Vatican Hill, the geographic location of the state.9、Paris is the capital and most-populous city of France. The City of Paris has an area of 105.4 square kilometers and had a population of2,241,346 in ____. The Paris Region covers 12,012 square kilometers and has its own regional council and president. It had a population of12,005,077 as of January ____, or 18.2 percent of the population of France. By the 12th century, Paris was the largest city in the western world, a prosperous trading centre, and the home of the University of Paris, one of the first in Europe. In the 18th century, it was the centre stage for the French Revolution, and became an important centre of finance, commerce,fashion, science, and the arts, a position it still retains today. Paris is the home of the most visited art museum in the world, the Louvre, noted for its collection of French Impressionist art. The notable architectural landmarks of Paris is the Eiffel Tower. In ____ Paris received 22.4 million visitors, making it one of the world’s top tourist destinations.10、Washington, D.C., formally the District of Columbia is the capital of the United States. The states of Maryland and Virginia each donated land to form the federal district. Named in honor of George Washington, the City of Washington was founded in 1791 to serve as the new national capital. In 1846,Congress returned the land originally ceded by Virginia; in 1871, it created a single municipal government for the remaining portion of the District.Washington, D.C., had an estimated population of 658,893 in ____, the 22nd-most populous city in the United States. The centers of all three branches of the federal government of the United States are in the District, including the Congress, President, and Supreme Court. Washington is home to many national monuments and museums, which are primarily situated on or around the National Mall. The city hosts 176 foreign embassies as well as the headquarters of many international organizations, trade unions, non-profit organizations, lobbying groups, and professional associations.11、Sweden is a Scandinavian country in Northern Europe. It borders Norway and Finland. Sweden is the third-largest country in the European Union by area, with a total population of over 9.7 million.Sweden emerged as an independent and unified country during the Middle Ages. In the 17th century, it e_panded its territories to form the Swedish Empire, which became oneof the great powers of Europe until the early 18th century. Swedish territories outside the Scandinavian Peninsula were gradually lost during the 18th and 19th centuries, beginning with the anne_ation of present-day Finland by Russia in 1809. Sweden maintains a Nordic social welfare system that provides universal health care and tertiary education for its citizens. It has the world’s eighth-highest per capita income and ranks highly in numerous metrics of national performance, including quality of life, health, education, protection of civil liberties, economic competitiveness, equality, prosperity and human development.12、Travelers are screened by metal detectors. E_plosive detection machines used include _-ray machines and e_plosives trace-detection portal machines called \TSA is working on new scanning machines that are still effective searching for objects that arenot allowed in the airplanes but that don’t depict the passengers in a state of undress that some find embarrassing. E_plosive detection machines can also be used for both carry on and checked baggage. In the UnitedStates, non-passengers were once allowed on the concourses to meet arriving friends or relatives at their gates, but this is now greatly restricted due to the terrorist attacks on September 11, ____.Non-passengers must obtain a gate pass to enter the secure area of the airport. The most common reasons that a non-passenger may obtain a gate pass is to assist children and the elderly as well as for attending business meetings that take place in the secure area of the airport. In the United States, at least 24 hours notice is generally required for those planning to attend a business meeting inside the secure area of the airport.13、A pyramid is a structure whose outer surfaces are triangular andconverge to a single point at the top, making the shape roughly a pyramidin the geometric sense. The square pyramid, with square base and four triangular outer surfaces, is a common version.Pyramids have been built by civilizations in many parts of theworld. For thousands of years, the largest structures on Earth were pyramids，such as the Great Pyramid of Khufu in Egypt, which is the only one of the Seven Wonders of the Ancient World still remaining. Khufu’s Pyramid is built mainly of limestone, and is considered an architectural masterpiece. It contains over 2,000,000 blocks ranging in weight from 2.5 tonnes to15 tonnes and is built on a square base with sides measuring about 230 m, covering 13 acres. Its four sides face the four cardinal points precisely and it has an angle of 52 degrees. The original height of the Pyramid was 146.5 m, but today it is only 137 m high, the 9 m that is missingis due to the theft of the fine quality white Tura limestone covering, or casing stones, for construction in Cairo. It is still the tallest pyramid.14、Moscow is the capital and the largest city of Russia with 12.2 million residents within the city limits and 16.8 million within the urban area.It is the capital of the Central Federal District and Moscow Oblast. Moscowis a major political, economic, cultural, and scientific center in Russia and Eastern Europe, as well as the largest city entirely on the European continent. The city is well known for its unique architecture which consists of many different historic buildings such as Saint Basil’s Cathedral with its brightly colored domes. Moscow is considered the center of Russian culture, having served as the home of prestigious Russian artists, scientists and sports figures during the course of its history and because of the presence of many different museums, academic and politicalinstitutions and theaters. Moscow is also the seat of power ofthe Government of Russia, being the site of the Moscow Kremlin, a medieval city-fortress that is today the residence of the Russian president. The Moscow Kremlin and the Red Square are also one of several World Heritage Sites in the city.15、London is the capital and most populous city of England and the United Kingdom. Standing on the River Thames, London is a leading global city, with strengths in the arts, commerce, education, entertainment, fashion, finance, healthcare, media, professional services, research and development, tourism, and transport all contributing to its prominence. London is a world cultural capital. It is the world’s most-visited city as measured by international arrivals and has the world’s largest city airport system measured by passenger traffic. London’s 43 universities form the largest concentration of higher education institutes in Europe. London contains four World Heritage Sites: the Tower of London; Kew Gardens; the site comprising the Palace of Westminster, Westminster Abbey, and St Margaret’s Church; and the historic settlement of Greenwich. Other famous landmarks include Buckingham Palace, the London Eye, St Paul’s Cathedral, Tower Bridge, etc. London is home to numerous museums, galleries, libraries, sporting events and other cultural institutions, including the British Museum, National Gallery, British Library and 40 West End theatres.2、请用英语回答下列问题（测试口语能力，要求每个问题至少需用八句句子回答）：1、 What are the advantages and disadvantages of online shopping?2、 What important notices should a tour leader mention to the tour group members before the departure to Thailand?3、 What important notices should a tour leader mention to the tour group members before the departure to Western Europe?4、Suppose a tourist is seriously ill during the outbound tour and needs rescue, what should the tour leader do?5、Suppose a Chinese tourist’s passport is stolen in a foreign country, what should the tour leader do to handle this situation?。
领队英语对话入住酒店
领队英语对话入住酒店A: Good afternoon, Hillside hotel.B: Good afternoon. I’d like to reserve a room, please.A: Just a moment, sir. I’ll transfer you to the reservations desk. (After transferring to the reservations desk)C: Reservation, may I help you?A: Yes. I’d like to reserve several rooms.C: What kinds of room, sir.thA: A double. Do you have any empty rooms? I’d like a double from May 7 for two nights?C: Let me see. Yes, we do. May I have your name, please? A: My name is Gang Lee. I’m from China. Ho w much is it a night?C: A hundred dollars a night.A: I reserve for the travel agency. Do you have any discount? C: For which travel agency?A: China Comfort travel agency. We have contact with your hotel. C: I’ll check it. Yes. According to the contra ct, less 3 rooms 80 dollars a night, 5 or more than 5rooms 50 dollars a night. How many rooms do you want to reserve? A: 3 rooms.C: Each room for 80 dollars a night.A: That’s fine. I’ll take it. Do I have to leave a deposit?C: Yes, sir. Will you be paying in cash or with a credit card? A: With a credit card. You’re in Archer Plaza, aren’t you?C: No, sir. We’re on the corner of Hill Street. It’s very easy to find.A: That’s downtown, isn’t it?C: That’s right. Sir.Check inA: Good afternon, sir. What can I do for you, sir?B: We are the tour group from China Comfort Travel Agency. My name is Ma Gang. Ourcompany booked 5 double rooms three weeks age.A: Just a moment, please, Mr. Ma. I’ll check our reservation records.China Comfort TravelthAgency. Yes, you have reserverd 5 double rooms from today to June 7.B: Yes, exactly.A: Can I see your passport? Please?B: Sure, Here are name list of our group and passport. A: Thank you, sir. And please fill in the registration form. B: OKA: How are you going to pay, in cash or by credit card? B; Do you take traveler’s checks?A: Certainly. Here’s the key to your roosm. Please make sure that you have them with you all thetime. You need to show them when you sigh for your meals and drinkin the restaurant and bars.The bellman will show you up.B: Thanks a lot.Check outA: Good morning.B: Good morning. I would like to check out.A: All right. Room 683. were there any room service charges this morning? B: No, just dinner last night.A: I’ll have your bill for you in just a minute. Here you are, sir. Would you like to check thecharge?B: What’s this?A: These are telephone charges. Three long-distance calls to Beijing. B: This is incorrect. I didn’t make any calls. Can you check it agai n?A: Certainly. Is everything else correct?B: Yes. Everthing else is correct.A: I’ll check on the telephone charges. Just one minute.(After checking)A: I’m sorry, sir. Those telephone charges were for another room. We’ll remove them from yourbill.B: Thank you. How much is it now?A: That’s $75.50 for the room and $17.06 for the meal. With tax,the total is $104.56. would yousign here, please?B: All right.A: Good morning.B: Good morning. Can I help you?A: Yes. I’d like to pay our tour group’s bill now.B; Your name and room number?A: Gang Lee. Room 5112, 5113, 5114 and 5115.rdB: Yes, Mr. Lee. You came here three days ago on the afternoon of May 3, didn’t you?A: Yes.B:(After a while) Here is your bill. Would you like to check it? Telephone charge for room 5113has not been paid yet.A: (after checking)Yes. Telephone charge will be paid individually. Maybe he forgot it. Pleasewait for a moment; I’ll let him pay for it.Room serviceA: I’d like to have breakfast in our room tomorrow morning. Couldyou bring it here? I’m inRoom 511.B: Yes, of course. We provide very good service. What would you like? A: Some sandwiches, please.B: What kinds of sandwiches would you like?A: A ham and a chicken.B: And anything to drink, sir?A: Well, how about two club sodas?B: OK. A ham sandwich, a chikcen sandwich and two club sodas. Isthat all? A: Yes. By the way, is there any other way to have romm service? B: Yes, sir. Just check the items you would like for breakfast in your doornob menu, mark dowmthe time, and hang it outside your door before you go to bed. A: Thanks. Then what should we do with the dishes when we finished eating? B: Please leave them outside your room.A: Oh, I see. Thank you.Moring callA: Operator?B: Yes, Can I help you, sir?A: I’m GangLee, the leader of tour group. We are going to theairport early tomorrow morning. Ilike to request a morning call.B: Yes. Please tell us your room numbers.A: Room 1102, 1105-1109, and room 1009, together 7 rooms. B: Irepeat the room numbers: 1102, 1105-1109, 1009.A: That’s right, you’ve got it.B: Mr. Lee. What time would you like us to call you tomorrow morning? A: I’m not sure. But I have to be at the airport to check in by severnthirty. B: Let me see. It will take you about half an hour to get there by bus, A: In that case, I’d like you to call me at six o’clock.B: OK. We will wake up at 6:00 tomorrow morning.A: Thank you very much.B: You are welcome.Laundry serviceA: Hello, Is this housekeeper?B: Yes, sir. What can I do for you?A: I have some laundry to be done.B: Well. Could you fill in the laundry form, please?A: Where is ti?B: It is in the drawer of the writiong desk.A: Do you fetch my laundry?B: Just put your stuff in the laundry bag and put it outside your room. A: How soom can I have them back?B: Usually in a day. If you give it in the morning, maybe you’ll get it by evening.A: How much is it?B: I think the price is printed on the bag. If you want express sevice, you’ll pay more.A: Much more?B: We charge fifty percent more for express service, but it takes only five hours. …………..A: Operator, please transfer to housekeeing.B: Housekeeping. Can I help you?A: I sent some laundry yesterday afternoon. Is it ready no w? I’m leaving tomorrow morning. B: I’ll check it for you and call you back, what’s our room number?A: 603.B: (After checking) Is this room 603? This is housekeeping. A: Yes.B: I’ve checked your laundry and it will be ready by 5 o’clockthis afternoon. Will that be all right for you?A; Great. It’s very nice of you. Thank you very much.B: You’re welcome.MealA: WelcomeB: Good noon. We are tour group for lunch.A: Welcome. Have you reserved?B: Yes, we are. Man Tour Pte Ltd reserved for us. We have 18 guests, 3 driver-guiders.A: Your name, please?B: My name is GangLee, the leader of this tour group. Guider Huangis coming soon. Would youplease make an arrangement for us?A: No problem. 18 persons, can use the front two rows, three of you can sit here.B: By the way, how much does the guest pay for the drink? A: Thereis a marked price on each table. You need to pay cash for the drinks, but can’t sign thebill.B: Thank you.Bill paymentA: Waiter.B: Yes, sir. Would you like anything else?A: No, thank you. Can I have the bill, please? B: Wait a minute.B: Your bill totals a hundred and thirty dollars. A: I Think I haven’t brought enough cash. Do you accept credit cards? B: Yes, sir.A: That’s good. Here is my credit card. Please add 10% to the total account. That’s my tip for you. B: Thank you.。
领队口试问题答案
二、用英语回答下列问题（测试口语能力, 要求每个问题至少需用六句句子回答）：1、Please introduce yourself and your family briefly.My name is Li Ziyang. I have been a guide for five years. I have a harmonious and happy family with my beautiful wife and a lovely daughter. My wife is ateacher who gives me much support in my work. And my daughter is 3 years old.I love my family so much and a happy family is my power to work hard.2、Why do you want to work as an outbound tour leader?Working as an outbound tour leader has been a dream since I was a little child. I am longing for this job because it can show me different views all over the world, experience different cultures in different regions and also enable me to makefriends with people from other countries. At the same time, I can introduce our culture of China to the people abroad, which I think is quite meaningful.（并且，我认为非常有意义的是，我在做出境导游的同时也可以将中国文化介绍给国外的朋友）3、What are the advantages and disadvantages of being an outbound tour leader?I think there are lots of advantages of being an outbound tour leader. Forexample, being an outbound tour leader can give me a chance to enjoy different views all over the world, experience different cultures in different regions andalso enable me to make friends with people from other countries. It is a decent job in my opinion. But in the other hand, this job makes me difficult to take care of my family. Also, it is a adventurous job and I have too little private life.4、What are the main responsibilities of being an outbound tour leader?The main responsibilities of being an outbound tour leader is to protect thelegitimate rights and interests of tourists; to carry on travel itinerary; to deal with the problems in the process of tourism; to provide travel services to tourists; and to protecting the international interests and national dignity consciously.5、What are the main differences between the work of a domestic tour guide and anoutbound tour leader?First, the main work scope of domestic tour guide is in the domestic country, but an outbound tour leader can lead the team to different places of the world.Second, the requirements of knowledge to the tour leaders are different. Itrequires higher for outbound tour leader both in tourism knowledge and alsoself-quality（个人素质）. Third, the risk is different, the leaders should shoulder bigger risks. Meanwhile, leaders care less about his family.。
英文导游口语考试特殊问题及规范服务及注释
QUESTIONS AND ANSWERS ON NORMAL SERVICES OF TOUR GUIDE S（导游规范服务）1.What are the main points that the local guide must try to makecertain when reading the tour plan of the group in order that he would not miss meeting the group when it arrives or would not wait hopefully for the group to turn up when actually it is not coming on the scheduled flight or train?(5)In order to avoid failing to meet the right group,the local guide must read the tour plan of the group carefully before its arrival.He must make sure of the following points:(1)The name and telephone number of the tour operator of thedomestic tour organizer travel service.(2)The number of people in the group and the name,sex andoccupation of the tourists.(3)The arrival time and place of the plane or train that the group isgoing to take.(4)For an inbound tourist group入境团,he must also know the nameof the overseas tour organizer travel service,the foreign language name or code of the group,the name of the tour escort,the language,nationality and religious belief of the tourists and the entry and exit cities of the group.2.What are the main points that the local guide of an inbound touristgroup must get to know about the transport tickets for the group?(6)In regard to关于transport tickets for the group,the local guide must try to get the answers to the following questions:(1)Have the group’s transport tickets for the next destination beenbooked according to schedule or have they been changed?And,has the changed booking been confirmed?(2)Are there any return tickets for the group?(3)Do the tourists hold international air-tickets for domestic flight?(4)Are the group’s“exit tickets”出境票,i.e.transport tickets for leavingthe country,confirmed OK or do they still remain open?3.In what ways must the local guide make preparations forconducting a group带团in respect to language and knowledge?(4)(1)Before the group arrives,the local guide must familiarize熟悉himself with the explanatory materials解说材料on the places that the group is going to visit.For an English-speaking guide,he must also make preparations for the English way of expressing himself.(2)For a tourist group that is composed of people in a special trade特殊行业,the local guide must try to acquaint熟悉himself with the knowledge and technical terms of their specialty.(3)In addition,the local guide must be well prepared for questionsabout hot talks of the town,important news at home and abroad and any other subjects that the tourists may be interested in.(4)If the local guide himself is new to the places to be visited by thegroup,he must try his best to familiarize himself with them beforehand.[fə'mɪljə,raɪz]vt.使(某人)熟悉4.How can the local guide make sure that the group he met in the airport or train station is the very one he is to meet?(7) In order to make certain whether or not the group he met is the very one he is to meet…(1)The local guide must ask the tourists what country they come fromand inquire of them about the names of their tour escort and their national guide,the name of the travel service in their own country and the name of the tour organizer travel service in China.(2)If the group has neither escort nor national guide,he must inquire ofthe tourists their nationality,the name or code of the group,and the number of people and the main itinerary[aɪ'tɪnə,reri:]行程of the group.5.Try to make a welcome speech to a tourist group in the name of a local guide.The following points should be included:(10)(1)According the tourists a welcome for their visit to your city onbehalf of代表your travel service,the driver and yourself;(2)Introducing yourself and the travel service you work for;(3)Introducing the driver;(4)Expressing your willingness and desire to render提供good services to the tourists;(5)Wishing the tourists a pleasant stay in your city.A Local Guide’s Welcome Speech(For Reference)Good morning,Ladies and Gentlemen:Welcome to Guangzhou!My name is...Our driver’s name is (I)work for China International Travel Service,Guangzhou Branch and we two have the pleasure of being your guides during your stay in Guangzhou(or we are very glad to be with you during your visit to our city).I expect that this is the first trip to Guangzhou for most of you. We’ll do our best to make your stay here enjoyable愉快的,restful悠闲的and comfortable,so please feel free to let us know whatever complaints you may have about our work or the hotel service,or whatever,so we can improve in good time.We look forward to your cooperation.6.What things should be mentioned when the local guide is telling the tourists the general conditions of his city?(12)When giving the tourists a general idea of the city,the local guide should refer to such things as:(1)The city’s climate,population,administrative divisions,social life,cultural tradition,special products and its history.(2)In the meantime,he should take occasion适时to tell the touristssomething about the city’s developments in economy and municipal construction市建as well as the streets and important buildings along the way.7.How can the local guide keep in touch with the tourists after the group has checked in at the hotel?(13)The local guide must write down all the room numbers of the group, especially those of the tour escort and the national guide.He should also tell the tour escort and the national guide his own room number and telephone number so that they may reach each other in time of need.8.What should the local guide do if the tour escort or the nationalguide proposed提出to make a minor['mainə]较小的change oradd a new item to the sightseeing program?(14)(1)The local guide should report the matter to the travel serviceleadership and try his best toarrange it if their proposal[prə'pəuzəl]n.提议is reasonable and feasible.['fi:zəbl]可行的(2)If an extra charge must be made for the added item,he must letthem know in advance and must collect the money at the set price以规定价格.(3)If it is difficult or impossible to meet their demand,he must givethem a clear explanation and patiently persuade them to follow the original program.9.In what way should the local guide collect the consigned luggage ofthe group that has just arrived?(8)(1)When the group has arrived,the local guide should help the touristsget their luggage together at a designated place在指定的地方and remind them to check and make sure that their bags are all in good condition.(2)Together with the tour escort and the national guide,he shouldcount to get the right number of pieces and then hand them over to the luggage man of the local travel service through necessary procedures.(3)If something is missing or damaged,he should help the owner toapproach接近departments concerned to report and register the loss or claim compensation for the damaged.10.What should the local guide remind the tourists to do when theyare going to leave the bus for sightseeing?(19)On this occasion the local guide should advise the tourists to remember the model,color,number and special sign of the tour bus.He should also tell them where the bus will be parking and what time they will be leaving for the next destination.11.What are the main points that need the local guide’s attention inregard to关于the travel certificates of the tour escort and othertourists?(15)(1)Under normal conditions,the local guide should not keep the travelcertificates of the tourists.If he needs to use them,he must return them to the tourists as soon as he has finished using them.(2)On the day before the group leaves,the local guide should checkhis own belongings to see if he has kept any of the group’s passports or other papers and,if any,should hand them back personally to their owners without delay.(3)Some hotels request that the tour escort should leave his passport atthe reception department when the group checks in at the hotel.In this case,the local guide must remind the tour escort to take it back when the group checks out to leave the hotel.(4)When a foreign group is going to leave the country,the local guideshould remind the tourists to check and make sure that they have their passports and Customs declaration forms报关单readily available for examinations by the Customs and immigration officers.(They must not pack them into their bags to be checked.) 12.How can the tour guide ensure that the tourists will not get lost? (22)To prevent the tourists from getting lost,the tour guide must do agood job of the following:(1)The local guide must request that the tourists should bear in mind记住the names of the local travel service and the hotel and the number of the tour bus,that they must not wander too far away from the group while it’s moving on,and that they must not come back to the hotel too late if they leave the group to stay behind or when they go out of the hotel by themselves.(2)During the sightseeing tour,the local guide should often announcethe itinerary of the day so as to keep the tourists informed of such things as the route of the tour,the time and place for meals,the time and place to assemble集合and the parking place of the tour bus.(3)The tour guide should stay together with the tourists all the timeand frequently count the number of people in the group.(4)The local guide,the national guide and the tour escort must closelycooperate in their work.While the local guide leads the way for the group,the national guide and the tour escort should bring up the rear.后部断后(5)The local guide’s explanatory speeches讲解must be interestingenough to attract the tourists’attention so that they would not wander away from the group.13.What should the local guide tell the tourists when the group isgoing to check in at the hotel?(23)When the group is going to check in at the hotel,the local guide should tell the tourists where they can change their money,how to find the place for entertainment and the locations of the stores,public toilets and the Chinese and Western-food restaurants and so on.In addition,he should also make the tourists acquainted with熟悉matters deserving their attention while staying in the hotel.14.What should the local guide do before,during and after meals inorder that meals for the group could be properly arranged?(25)(1)Before meals,the local guide must check such things as place,time,number of diners and per capita price for the meals andparticular requests of the tourists,and try to make sure that allthese have been properly arranged.(2)When the tourists are having their meals,the local guide should go,once or twice,around the dining-room to answer questions of thetourists and to supervise the service of the restaurant.(3)After meals,the local guide must settle the bills strictly inaccordance with the fixed per capita charge and the actual numberof diners.15.What is the right way for the local guide to deal with therecreational[,rekri'eiʃənəl]休养的,娱乐的activity that is included orexcluded in the group’s scheduled program?(27)(1)If the activity is included in the group’s itinerary[aɪ'tɪnə,reri:,],thelocal guide is duty-bound to accompany the tourists to attend it and make them acquainted with the performance.(2)If it is not included in the group’s itinerary,for instance,if thetourists ask to watch a theatrical[θi:'ætrɪkəl]戏剧的performance attheir own expense,the local guide can help them with such thingsas buying admission tickets or hiring a taxi but usually he has nooccasion to keep them company.(3)When the group is staying in a large place of recreation,the localguide should advise the tourists against separating themselvesfrom the group.He must also keep an eye on the movement of thetourists and the condition of the surroundings so as to be preparedfor any contingency.意外事故16.What should the local guide do when the group is going to leavethe hotel?(29)(1)When the group is about to leave the hotel,the local guide mustcollect all the heavy bags of the tourists for consignment if theyhave any.And,together with the tour escort,the national guideand the luggage man,he should check the number of pieces andthe packing condition包扎情况of the luggage at an appointed time.按商定好的时间(2)Under normal conditions,he should go through完成the check-outformalities退房手续before12:00noon.(3)Before the group leaves,he should remind the tourists to pay thehotel bills and return the keys to the reception desk in case theyshould forget.When the tourists are all seated坐下in the bus,heshould carefully count the number of people and remind thetourists to check and make sure that they have nothing leftbehind in the hotel.17.What should the local guide do when the sightseeing tour of theday is coming to an end and the tourists are all seated in thebus on the way back to the hotel?(30)(1)On this occasion,the local guide should review the sightseeing tourof the day,tell the tourists more in detail about what they have seen and answer their questions,if they have any.(2)If the tour bus is not going the same way back to the hotel as itcame out,the local guide should take occasion to acquaint the tourists with the sights passed by.(3)Before the tourists get off the bus,the local guide should announcethe program for the evening and for the next day,and tell them the time to leave and the place to meet.(4)On arriving at the hotel,the local guide should remind the touriststo take all their belongings财物with them when they leave the bus.(5)When the bus is parked,the local guide should be the first to get offthe bus and stand at the door to say good-bye to the tourists while watching them getting off the bus.18.What are the three“outposts”that a tourist group has to passthrough before it enters a foreign country?(31)The three“outposts”refer to the check-posts of the three authority organs of the destination country,that is,the Customs, immigration and quarantine检疫check-posts stationed at the city of entry to the destination country.(This means that,before the group is allowed to enter the country,it must go through all the checking and examination formalities of the Customs,immigration and quarantine['kwɔ:rən,ti:n]authorities检疫局of the destination country.)19.How long before departure time must tourist groups arrive at theairport,train-station or pier so as to ensure that they will not lose the flight,train or ship？(33)In order that the tourist group will not risk losing the flight,train or ship,the tour guide must manage to ensure that his group will arrive at the airport,train station or pier at an earliest possible time.Specific requirements are具体要求是:(1)If the flight is an international flight or is destined for a coastal city沿海城市,the group must get to the airport2hours before departure time;(2)For domestic flight,90minutes before departure time;(3)For train and ship,one hour before departure time.20.On what principle must the national guide insist when discussingthe sightseeing program with the local guide?(37)The national guide’s duty is to ensure that the tour itinerary worked out by the tour organizer will be fully implemented贯彻执行by the tour executor travel service.So,…(1)If the local guide suggests a change in the itinerary,the nationalguide must insist that the order of visits to places of tourist interest can be changed but none of the items in the program can be omitted 遗漏.When occasion requires,he should report the matter to the tour organizer travel service.(2)In case the local guide proposes to add an item with extra charge,the national guide must get the common consent[kən'sent]of the group before he agrees to the proposal.21.What is the national guide required to do whenever the group arrives at a destination city?(40)Every time the group arrives at a destination city,the national guide is duty-bound…(1)To acquaint the local guide with things in the group so as to helphim with his work;(2)To supervise the service of the local travel company and,if hethinks necessary,put forward提出some suggestions;(3)To take care of the tourists to guard against any possible accidentsand to solve problems arising from accidents,if any;(4)To give advice to the tourists when they are shopping;(5)And,to make contacts with people concerned,especially with thetravel service in the next destination city,so that the group may travel smoothly.22.What role does the national guide play in the group and what are his responsibilities?(42)The national guide is the representative of the tour organizer travel service.He must join the group throughout journey and take part in all its activities.His duty is to make the whole trip of the group well connected between destination cities along the route of the journey,to supervise the service of the local travel companies to ensure that the set itinerary for the group will be carried into effect实现,and to coordinate使协调and harmonize['hɑ:mə,naɪz](使)和谐,(使…与…)协调the relations between the tour escort,the local guide and the driver.23.In what ways must the national guide supervise the shoppingarrangements for the group and how should he help the touriststo do shopping?(44)(1)If the local guide has arranged too many times for the group to doshopping and if shopping has taken up占去too much of the timefor sightseeing,the national guide must advise the local guideagainst the arrangements.(2)When the tourists are shopping,the national guide should advisethem to examine the price and quality of the articles they arethinking of buying so that they should not buy any inferior劣等的goods or fake products.(3)When some foreign tourists have bought something valuable,especially antiques,the national guide should remind them to keep the receipts for Customs examination.For purchase of ready-prepared Chinese medicines中成药or Chinese medicinal materials 中药材,he should tell them the relevant regulations of the Chinese Customs.24.What is the national guide required to do when the group hasarrived in the hotel?(45)(1)When the group has arrived in the hotel,the national guide musttake an active积极的part in the work of checking in at the hotel.(2)While the responsibility of assigning rooms分房间to the groupmembers is usually undertaken担任by the tour escort,thenational guide must keep a rooming list of the group.He shouldalso exchange room numbers with the tour escort so that they mayreach each other in case of need.(3)When the tourists have got their room numbers,the national guideshould show them the way to their rooms.(4)If the local guide is not staying in the hotel for the night,thenational guide must take full responsibility of负全责taking care ofthe group.(5)In addition,the national guide should note down the telephonenumber of the hotel reception酒店前台and must inquire of thelocal guide about the way of getting in touch with him in case ofemergency紧急情况.25.What should the national guide do in order to supervise theservice of the local travel companies?(48)(1)If the sightseeing program in a city is much the same as those inthe preceding[priˈsi:diŋ]cities,the national guide must suggest thatthe local guide should make some changes.(2)He must frankly give his opinions to the local guide if he has anycomplaint about the service of the local tour company;forexample,if the meals,hotel or tour bus arranged by the local tourcompany do not come up达到to the agreed standards协议的标准,ifthe local guide deliberately故意地cancel an item on thesightseeing program in an attempt to企图add another item forextra charge before he is authorized['ɔ:θəraiz]vt.授权,批准to do so,orif shopping has taken up too much of the time for sightseeing.(3)If his efforts of talking to the local guide have no effect,he shouldrefer the problem directly to the local travel service leadership or report the matter to the tour organizer if necessary.26．What should the national guide of a foreign tourist group do when the group is about to leave the country?(49)(1)When a foreign tourist group’s trip to our country is coming to anend and the group is going to leave the hotel for the airport ortrain station,the national guide should remind the tourists tocheck and make sure that they have all their belongings with themand have their travel certificates within easy reach.(2)On the way to the airport or train station,he should earnestly['ə:nist]ask the tourists for their comments or complaints on the tour.(3)When the bus is arriving at the airport or train station,he shouldmake a farewell speech to give thanks to the tourists for theircooperation and understanding and express his expectation期望for their return.27.Try to make a farewell speech to the tourists in the name of anational guide.The followingpoints should be included in the speech:(50)(1)Reviewing the trip of the group and giving your thank s to thetourists for their cooperation.(2)Expressing your friendliness友善to the tourists and your reluctance勉强不愿意and regret to part with分开them.(3)Inviting要求suggestions and opinions from the tourists.(4)Offering apologies to the tourists if things on the tour were notgoing smoothly or if the tourists are not satisfied with the service they have received.(5)Expressing your good wishes to the touristsA National Guide’s Farewell Speech(For Reference):Ladies and Gentlemen:Your visit to China is now coming to an end.In the last10days, you have climbed up on the Great Wall,which is one of the eight wonders of the world and was once said to be the only man-made object on earth man could see from the moon;you have visited the home of the Ming and Qing emperors-the Forbidden City in Beijing; you have reviewed the guards of honor of the Qin emperor in Xi’an,I mean the6000terracotta figures of soldiers and horses dating back回溯至over2000years;you have feasted宴请your eyes on the beautiful karst scenery in Guilin,and you have just tasted the best Chinese food in Guangzhou…Anyway,you have got an idea of how China looks like.But,China is a big country with a vast territory领土,版图of9.6million square kilometers,with a population of1.3billion and a recorded history of nearly5000years.A10-day visit to China, as a Chinese idiom goes,is just like a hurried journey of dragonflies, skimming the surface of the water looking for food.Therefore,you should come again if you want to get a better understanding of thecountry.I look forward to seeing you again in China in the near future.However,I know it is time you went home and rejoined团聚your family.On this occasion before your immediate departure,I should say I’ve got a very nice group of very nice people and it’s been my pleasure staying with you over the last10days.I understand that the tour is not a satisfaction to you all and our work leaves much to be desired,so any comments or complaints from you will be much appreciated.Friends,yours has been such a nice group that I hate to say good-bye to you and so I say“See you again!”Take care everybody and I wish you a pleasant journey home!28.In what manner must tour guides behave before the excessive过度过分的demands and critical remarks of the tourists?(52)Before the excessive demands and critical remarks of the tourists, the tour guide must keep calm and behave reasonably and politely.(1)First,he should have the patience to listen to the tourists and mustnot interrupt them to assert坚持、断言that their demands are unreasonable,or just find an excuse for refusal.(2)Second,he should keep smiling all the time and must not talk backto the tourists or become impatient the moment he hears something unpleasing to the ear.(3)Third,he should have the patience to explain to the tourists why itis impossible to satisfy their demands even if they are reasonable, and must not flatly断然refuse them simply by saying“No,it is impossible!”29.What kind of relationship should be maintained between the tour guide and the tourists?(55)(1)The tour guide must bear in mind that he is the host and mustbehave as such.He should have the manner of being hospitable好客的,殷勤的,热情友好的,courteous['kə:tjəs]彬彬有礼的;客气的andthoughtful towards the guests.(2)But,the tour guide must not keep much too close a relation withthe tourists.He should treat people equally and must not favor oneand be prejudiced怀偏见的against the other.He must never telltales among the tourists,nor must he get involved in参与thedisputes[dis'pju:t]辩论;争论between them.30.How are tour guides to assist foreign tourists to meet with peoplein China?(57)When the foreign tourists in a group of a special trade arescheduled to meet with their ChineseCounterparts同行,the tour guide is duty-bound义不容辞to act as担当an interpreter.If another interpreter is appointed指定,he can just sit aside and listen quietly.In case the tourists want to meet with theirfriends or relatives in China,the tour guide can help them with arrangements,but usually he is not necessarily responsible for负责interpretation.31.What must the local guide do before setting out to meet thetourist group in order that the tour bus for the group may be properly arranged?（2）﹡In order to make sure that the tour bus for the group is properly arranged,the local guide must:(1)Call the tour bus company to inquire about询问the model andnumber of the bus and the name and telephone number of the driver, and then…(2)Get in touch with the driver to decide when and where they shallmeet and,at the same time,tell the driver the itinerary[aɪ'tɪnə,reri:] and sight-seeing program of the group.32.What articles should the local guide get ready for conducting a tourist group?（3）Before setting out to meet the group,the local guide should get the following things ready for use in conducting the group:adequate ['ædikwit]adj.充分的,足够的copies of tourist maps or brochures['brəuʃuə] n.小册子and admission tickets according to the number of people in the group,vouchers凭证、收据or cash for payments for meals or otherexpenses,tour plan of the group,tour guide’s identity certificate导游证, sign board and flag of his travel service and so on.33.What should the local guide do when the group is on the way to atourist resort?（18）When the group is on the way to the tourist resort for sight-seeing, the local guide should…(1)Announce to the tourists the sight-seeing program of the day;(2)Take occasion to make the tourists acquainted with熟悉the sightspassed by;and...(3)Give them a general description大致的描述of the place they aregoing to visit.34.What should the local guide tell the tourists when they aregathering in front of the sketch map of the tourist resort?（20）(1)On this occasion,the local guide should illustrate['iləstreit]说明to thetourists the route of their procession行进,tell them how long theywill stay and at what time and what place they shall meet toleave for the next destination.(2)In the meantime,he should make clear other matters deservingtheir attention while visiting the place.35.What should the local guide tell the tourists when they are havingan elaborate精心制作的dinner of typical local dishes?（26）On this occasion,the local guide should try to make the touristsacquainted with the famous local dishes,their ingredients配料,ways of preparation and serving,and the stories relating to them,if any. 36.What is the right manner for the national guide to deal with theconflicts between the tour escort领队and the group members?（38）(1)The national guide must not inquire打听、询问deeply into thedetails of their conflict.(2)He must not get involved in their disputes争执争端by stating hisview to favor one side against the other.(3)On the contrary,恰恰相反he must act as a peace-maker to mediate调解between them,if possible.37.What should the national guide do to ensure that the tourists willbe safe from accidents while they are sightseeing?(43)(1)When the group is doing sightseeing,the national guide shouldhelp the local guide with his work.He should keep a close watchon the surroundings and the movements of the tourists so as toguard against避免预防accidents and see to照料it that the touristswill not wander away from the group.(2)He should often advise the tourists to stay safe from danger andremind them to take care of their personal belongings.Ifunfortunately an accident should happen,he must rely on依赖thelocal travel service to handle it properly.。
关于领队英语25篇口语
1、At the information Desk 在问讯处Check-in(C= Clerk of the Airline 航空公司办事人员 Q=Xiao wang,the tour Leader 小王领队)C：Good morning, Miss. Can I help you?早上好，小姐。
我能帮你吗？Q：Yes, I want to know where I can check in for flights to America?是的，我想知道我在哪里可以办理飞美国的航班吗？C： You just go this way, straight ahead. Area G is the place for flights to America.你沿着这条路直走。
G区是办理美国航班的地方。
Q： I see.我看到。
C： And if you don’t have luggage to check in, you can only find Common-use Self-service check-in Kiosks for International Passengers which canSave you much time and is also very convenient.如果你没有行李要托运，你可以直接去国际自助值机停（这样可以为你节省很多时间，也很方便。
）Q： Thank you. But I’m the tour leader. You know…谢谢你。
但我是领队。
你知道的…C：Oh, in that case, you can go to group check-in counter with your group.Usually it is the first counter in the row. By the way, can I know Yourflight No.?哦，那样的话，你可以去与你的团队柜台办理登机手续。
领队英语口试对话口试九（24-25篇）
口试24：At the Duty Free Shop 在免税店A:Good afternoon,madam,May I help you ?下午好，女士。
有需要帮助的吗？C：Yes,please.I’m looking for a lipstick.Do you sell it here?是的。
我在找一款唇膏。
你这儿有卖吗？A:Yes.What brand do you want?We have a variety of different brands.有的。
你想要什么牌子的？我们这有各种不同的品牌。
C：Great.You must have Lancome then.May I have a look at them？非常好。
你们一定有兰寇吧。
我可看看吗？A:Here you are,madam.给你，女士。
C:I like the rose one .How much is it ?我喜欢玫瑰红的那支。
多少钱？A:It’s 18 euros.Would you take it ?18欧元。
你要它吗？C:Yes.I‘ll take it .By the way ,do you also sell skincare?是的，我要那支。
顺便问一下，你们也卖护肤品吗？A:Yes.Do you prefer a particular brand？是的。
你有特别喜欢的牌子吗？C:Clinique if you have.如果你有倩碧。
A:Yes.It’s 47 euros for a set.有的。
一套47欧元。
C:What is the minimum purchase for having tax refund,by the way ?顺便问一下，有退税的最低购买限额是多少？A:70 euros.If your purchase is over 70 euros,you get 17percenttax refund.70欧元。
领队英语65个问题
领队英语65个问题1. How would ask if you are looking for the check-in counter for the flight CA112 to Seoul ?Could you tell me where I check in for CA112 to Seoul ?2. If you want to know when the airline start to check in, How do you ask ?Do you know when they begin to check in ?3. How do you ask for the phone booth if you want to makea phone call ?By the way, where can I make a phone call ?4. How many pieces of luggage would you to check in ?Twenty pieces all together5. Could you tell me what’s in you bag please ?Now let me see, some clothes,my shaving kit, a couple of books and some souvenirs. 6. If you want to transfer to flight JL458 to Tokyo, How do you ask for help ?Excuse me,we are going to transfer to flight JL458 to T okyo. Can you help me.7. If you want to have your seat as close to each other, How do you ask the clerk to do for you ?Can we have our seat as close to each other as possible ?8. If you don’t know where to g et your luggage, How do you ask for help ?Excuse me, where can I get my luggage.9. How do you ask which carousel is luggage from Beijing ?Excuse me, which carousel is for the luggage from Beijing ?10. If you find the handle of suitcase is broken,What would you do ?Excuse me, sir. The handle of suitcase is broken,where can Igo to report it ?11. If one tourist of your group lost his luggage, How would you tell the ground service clerk ?Excuse me, one tourist of our group could’t find his luggage,can you help me ?12. Would you look at this chart and indicate the type of suitcase,which is similar to yours ?He says that his suitcase is a black, big one made of leather.It looks like this one, Type 5 .13. What’s the purpose of your visit ? On business o r for pleasure ?I come here for pleasure. I come here on business14. How long will you be staying in the country ?Seven days. we’ll be leaving on July 25th15. Where do you intend visit while in the country ?Frankfurt first, then we’ll be heading on to Berlin.16. Do you have a return ticket to China ?Yes, however, we’ll be returning via Pairs, not going back to China directly.17. Why is this passenger’s date of birth is different from his passport’s ?Let me have a look, Oh, I had made a mistake when I filled in the Visa form. Sorry, would you Please correct it for me ?18. Do you have anything to declare ?No,sir. Nothing at all.19. Why do you have three cartons of cigarettes and two bottles of wine ?Oh,sorry. I completely forgot about those. I’m t he leader of tour group. One fo my guests put them in my bag, because his bag is full. We are under weight limit. You can open the otherbags of our group.20. What’s the usage of these cigarettes and wine ?We use them during the journey. No sending and selling.21. If you want a glass of water to take medicine with, What would you say to the air hostess ?I want to take tablets. Would you bring me a glass of water ?22. If some of your tourist fell cold, what would you do ? How do you tell the air hostess ?Excuse me, Miss. Would you please give us some blankets? Some tourists of our group feel a little bit cold 23. If one of tourist fells like vomiting, How do you ask the flight attendant to bring his some ice water ?Can I bother you for some ice water, please ?24. If you want some entry cards or Customs declarations, How do you ask for it ?May I have some entry cards or Customs declarations ?25. If you want to know the arrival time at Tokyo, How do you ask for it ?When do we arrive in Tokyo ?26. If you want to know the weather in Tokyo, How do you ask for it ?What’s the weather like in Tokyo ?27. How are you going to pay, in cash or by credit card ?I pay in cash. ( I pay by credit card )28. If you want to have breakfast in your room, How do you ask for it ?I’d like to have breakfast in our room tomorrow morning. Could you bring it here? I’m in room 511 29. If your group is going to take early flight tomorrow morning, How do you ask for morning call ?We are going to the airport early tomorrow mor ning, I’d like to request a morning call.30. If you have some laundry to be done at hotel, What would you do with it ?I have some laundry to be done, how should I do (Can you help me )31. If you want to know when you can have your laundry back, How do you ask for it ?How soon can I have laundry back ?32. Do you know how much the hotel will charge for Express laundry service ?Hotel will charge fifty percent more for Express service.33. If you want to take back the laundry you sent yesterday afternoon, How do you ask the laundry service ?I sent some laundry yesterday afternoon, Is it ready now? I’m leaving tomorrow morning.34. If you want to check out for your group, How do you tell the clerk ?I’d like to pay our tuor group’s bill now.35. It’s in th e afternoon, If you want to make a room reservation. What would you say to the reservation clerk ?Good afternoon, I’d like to reserve a room, please.36. When you make a reservation, if you want to get a discount from the hotel, How do you ask for it ?I reserve for the travel agency. Do you have any discount ?37. When you make room reservation, If you want to know you should pay a deposit. How do you ask ?Do I have to leave a deposit ?38. If you would to like accept the room the hotel offers, What would you say ?I’ll take it. Do I have to leave a deposit ?39. When your group have a set meals, if you want to know wheather the guest should pay for the drinks, How do you ask ?How much does the guest pay for the drink ?40. When you pay the bill, if you haven’t got enough cash. How do you say to the waiter ?I don’t think I have brought enough cash. Do you accept credit cards ?41. When you pay your bill, if you want to add some tip to the total account. How do you tell the cashier ?Here is my credit card. Please add 10% to the total account. That’s my tip for you.42. ( In a shop ) What can I do for you ?I’d like to have some cigarettes and liquor. I am going to China. Do you know the duty free limit ?43. If you want to know the duty free limit, How do you ask the shop assistant ?Do you know the duty free limit ?44. If you want to buy a carton of Hilton, a bottle of Red Label and a bottle of Scotch Whisky. How do you askfor it ?Could you give me a carton of Hilton, a bottle of Red Label and a bottle of Scotch Whisky please ?45. If you want to pay by local cash. What would you say to the salesgirl ?I still have some local cashleft,Can I pay with them ? / Can I pay in local cash ?46. If you want to buy some souvenirs. How do you tell the salesgirl ?I’m looking for souvenirs. Do you have anything for ladies ?47. When you go shopping, if you want somrthing to have a look. How do you ask ?May I just look around ?48. If you want to know something about refund. What question do you ask ?How can I get tax refund ?49. How do you ask the taxi driver to take you a place in a certain time ?Kennedy Airport, please. I have to be there by 7:00.50. If you have an appointment at Hilton hotel at 10:30 . How do you ask the taxi driver to take you there ?The Hilton Hotel , please. I have an appointment at 10:30. Can you get me there ?51. If you want to know the time it takes you to the airport by taxi. How do you ask the driver ?How long does it take from here to the airport ?52. If you want to make an internation call in the room. What would you say to the operator ?Can you connect the internation call for me, operator ?Can you open the internation call for me, operator ?53. In the post office, if you want to know how long it takes to send a letter to China. How do you ask the clerk ?How many days does it take to send a letter from here to China ?54. If you want to know the price for Express Mail Service. How do you ask ?How much does it cost for EMS mail ?55. How many kinds of registered letter are there ? What are they ?We have two kinds of registered letter: an insured and a recorded .56. How much does it cost for an insured letter ?It depends on the value you insured, about 3% of the total insured value.57. In a bank, if you want change some U.S dollars. What would you ask ?Where can I change some U.S dollars.58. If you don’t know how to draw money from the ATM. How do you ask ?I want draw some money from the ATM. Can you tell me how to handle it.59. If you want to change some traveler’s check in a bank. What would you ask ?Can I change my traveler’s check here ?60. If one of your tourists has a sore throat and his chest hurts. How do you tell the doctor ?Doctor. One of our tourist members is ill. He has a sore throat and his chest hurts.61. ( At the immigration ) What’s the purpose of your visit ?I come here for pleasure. I come here on business62. If you want to find the luggage claim area. How do you ask for it ?Excuse me. Where can I get my luggage.63. When you get your tax refund what documents should you present ?I should present my passport, boarding card, stamped refund form.64. Your seat in the middle, if you want to take a window seat to enjoy the view outside. How do you ask tochange your seat ?Can I change seat with you ?65. When you see your bag on the carousel, but some people are standing in front of you. How do you say to thepeople ?Excuse me. Can I get in here ?。
领队英语 篇口语
1、At the information Desk 在问讯处 Check-in(C= ClerkoftheAirline航空公司办事人员 Q=Xiao wang,thetourLeader小王领队)C：Good morning, Miss. Can I help you早上好，小姐。
我能帮你吗Q：Yes, I want to know where I can check in for flights to America 是的，我想知道我在哪里可以办理飞美国的航班吗C： You just go this way, straight ahead. Area G is the place for flights to America.你沿着这条路直走。
G区是办理美国航班的地方。
Q： I see.我看到。
C： And if you don’t have luggage to check in, you can only find Common-use Self-service check-in Kiosks for International Passengers which canSave you much time and is also very convenient.如果你没有行李要托运，你可以直接去国际自助值机停（这样可以为你节省很多时间，也很方便。
）Q： Thank you. But I’m the tour leader. You know…谢谢你。
但我是领队。
你知道的…C：Oh, in that case, you can go to group check-in counter with your group.Usually it is the first counter in the row. By the way, can I know Yourflight No.哦，那样的话，你可以去与你的团队柜台办理登机手续。
领队英语英翻中必掌握语句
领队英语英翻中必掌握语句第一篇：领队英语英翻中必掌握语句领队英语英翻中需掌握的句子Down to the far end of the lounge and you will see the counter for flights to Seoul,1.What is the departure time of your flight?2.let me see.It is 11:50 now.So they start in about an hour.3.Please go to the next counter for group check in4.Can I have your tickets and passports,please5.How many pieces of luggage would you like to check in6.Here are your tickets ,passports and boarding passes.Your luggage claim tags are attached tothe tickets cover.7.Do you have any unexposed films in this bag?8.Will you please put your bag on the conveyer belt?9.Would you please put your watch, keys and other metal articles into this tray?Now, pleasewalk through the gate and gate collect your bag and other personal belongings at the other side over there10.Could you tell me what is in your bag,please?11.Would you mind opening it,please?12.Well,you are in the clear now.Sorry to have borhered you13.The aircraft is quite full now.I canhardly give you 10seats together.14.I have given you seats as close together as possible15.Take the escalator down to the nect floor,get on the travelator the departure area ,and then youwill easily find Gate 28.You many wait in the departure lounge for boarding as there is not much time left16.Please go to the Luggage Service over there.They will helpyou17.Certainly.Show your ticket and luggage checks,please18.Would you look at this chart and indicare the type of suitcase,which is similar to yours19.As soon as I find your luggage,I will call you ,20.Mat I have your address and telephone number?21.We will notice you as soon as possible22.May I see your passport,please?23.What is the purpose of your visit on business or for pleasure24.How long will you be staying in Germany25.Where do you intend to visit while in the country26.Do you have a return ticket to China27.Please show your passport and arrival card28.Why is this passenger date of birth different from that in his passport29.Please let your passengers keep their arrival card in their passengs and go through one by oneAccording to the order of the name list30.Please show your customs declaration form, sir31.Do you have anything to declare?32.Okay.Have a nice stay in Malaysia,sir33.Is there anything to declare34.Why do you have three cartons of cigarettes and tow bottles of wine?35.By the low, you have to pay tax and fine36.What is the use of these cigarettes and wine第二篇：中翻英8、这个产品交易会给我们提供了很好地介绍我方产品的机会。
2015领队英语口试
1、What are the advantages and disadvandages of online shopping?With the development of the society, online shopping is more and more popular among people. Nowdays more and more people may choose this way for shopping. But different people have different ideas on the online shopping.Some people think that it’s very convenient for them to shop online. They can choose more goods in a certain period of time. Sometimes the goods online are cheaper. So it saves money and time. And so on. Those are the advantages of online shopping.Others think that some goods online are different from the mall. They can only see the pictures of the goods.They cannot try them on. Quality cannot guarantee. Network payment is not very security. And so on.Those are the disadvantages of online shopping.That’s all. Thank you.2、What important notices should a tour leader mention to the tour group members before the departure to Thailand?As a tour leader, I must have a meeting to the group members before the departure to any countries. They are my duties and obligations. I think the most important notice is “Tourism Etiquette Rules for Chinese Citizens Travelling Abroad”. Then I should tell my group members the entry and exit procedures clearly such as Arrival Visa for Thailand. I should also mention property security and safety to them. What’s more, before the departure to Thailand, I should know more about the country’s politics，economy and culture and so on. I should mention the differences between Thailand and China to my group members. Let my group members pay attention to them. Last but not the least, I hope that they will be all happy and enjoyable during the whole journey.That’s all. Thank you!3、What important notices should a tour leader mention to the tour group members before the departure to Western Europe?As a tour leader, I must have a meeting to the group members before the departure to any countries. They are my duties and obligations. I think the most important notice is “Tourism Etiquette Rules for Chinese Citizens Travelling Abroad”. Then I should tell my group members the entry and exit procedures clearly . I should also mention property security and safety to them because Stealing incidents always happen in Western Europe . What’s more, before the departure to Western Europe. I should know more about many countries’ politics, economy, landscape and culture and so on. I should mention the differences between Western Europe and China to my group members especially the time difference. Let my group members pay attention to them. Last but not the least, I hope that they will be all happy and enjoyable during the whole journey. That’s all. Thank you!4、Suppose a tourist is seriously ill during the outbound tour and needs rescue, what should the tour leader do?参考书本162-165In fact, I will feel so sorry to hear such things. As a tour leader, I think I must keep clam. I should know something about rescue. If the occasion should arise, I should save the patient as soon as possible. But in general case, I can call an ambulance and accompany the tourist. I will provide translation for the tourist during the hospital. Ishould care about the tourist constantly. Even, I may call the tourist’relations in domestic and tell them his situation. In a word, I should be a responsible and qualified tour leader.That’s all. Thank you!5、Suppose a Chinese tourist’s passport is stolen in a foreign country, what should the tour leader do to handle this situation?参考书本P167.我也是抄袭书本的。
领队英语
领队英语Check-in at the airport 在机场Check-in1. At the Information Desk 在问讯处（A: Clerk of the Airline 航空公司办事人员; B: Tour Leader 导游领队)B: Excuse me. We have a connecting flight on MH235 to Kuala Lumpur. Where do we check in our luggage? 对不起，我们将乘坐MH235航班去吉隆坡，在哪儿托运行李办理登机牌？A: Please go to the counter beside the information desk. 请到问讯处边上的柜台办理。
B: When will the flight begin boarding? 该航班什么时候开始登机？A: The flight will begin boarding around 14: 20. Please wait at the waiting room until it's announced. 大约14: 20开始登机。
请在休息室耐心等待，直到广播通告。
B: I see. Thank you. 明白了，谢谢！2. At the Check-in Counter 换登机牌（A: Clerk of the Check-in Counter 换登机牌办事员; B: Tour Leader导游领队)B: Hello, we are a group of 30 people going to Singapore by SQ 368. 你好，我们是乘坐SQ368到新加坡的团队，共30人。
A: May I have your tickets and passports, please? 请给我你们的机票和护照，好吗？B: Sure, here you are. 好的，给你。
浙江省领队英语面试题目(全套加答案)
第一套英译中1.Your attention,please. Flight BA328 from London will be one hour late on account of big fog.答：旅客们请注意，由伦敦起飞的英国航空公司的第328次班机因为大雾天气，将要晚点一个小时到达。
2.You`d better have a good rest，drink more hot water and be cafeful of you diet. I `m sure you`ll be all rightsoon.P153答：好好休息，多喝热水，注意饮食。
我相信你很快就会好的中译英1.我乘坐CA458从北京来，我去哪里取行李?P49答：I came from Beijing by CA458. Where can I get my luggage?2.我们是来自中国的康辉旅行社的旅行团。
我叫李刚，三个星期前我们公司预定了五个双人间。
P75 答：We are the tour group from China Comfort Travel Agency. My name is MaGang. Our company booked 5提问double rooms three weeks ago. 1.If one tourist of your group couldn’t find his luggage at the airport, how would you ask for help from theairport grounp clerk.答“One tourist of my group couldn’t find his luggage. Can you help me?2.When you go through the customs, what documents do you have to present to the customs officer.答：When we go through the customs, We have to present to the customs officer our passports and customs declaration forms.对话：Go through to customs one P53A:Please show me your customs declaration forms ,sir. B:Certainly. Here it isA:Do you have anything to declare? B:No, sir. Nothing at all.A:please open you baggage. B:It’s locked, just a moment. I bought these bags in Thailand for persents to China. There are some different kinds, including man style and woman style. It is impossible fot me to sell them.A:OK,Have a nice stay in Malaysia B:Thank you, I’m sure we will.第二套英译中1.May I have your address and telephone number?答：能留下你的地址和电话号码吗2.Would you please put your watch keys and other metai articles into this tray?Now please walk through thegate and collect your bag and other personal belongings at other side over there.P47答：请把你的手表、钥匙和其他金属物品放在这个盘子里。
口语交际 国际 领队 英语
口语交际国际领队英语The Importance of Intercultural Communication Skills for International Tour Leaders.In the world of global tourism, international tour leaders play a crucial role. They are not just guides who show visitors the sights; they are cultural ambassadors, communication experts, and problem-solvers. As tourism becomes increasingly internationalized, the need for tour leaders who possess excellent intercultural communication skills has become paramount.1. Bridging Cultural Gaps.When people from different cultures come together, misunderstandings and miscommunications can arise. It is the tour leader's responsibility to recognize these differences and act as a bridge between the cultures. They must have a deep understanding of not just the historical and cultural backgrounds of the destination, but also ofthe expectations and behaviors of the incoming tourists. This knowledge allows them to anticipate potential misunderstandings and diffuse tense situations before they escalate.2. Language Proficiency.While English is often the common language of tourism, it is not always the native language of everyone involved. Tour leaders must be fluent in English to communicate effectively with their groups, but they should also have a basic understanding of other languages, especially those spoken by the majority in the destination country. This linguistic proficiency not only helps in communication but also demonstrates respect for the local culture and people.3. Understanding Local Customs and Rituals.Every culture has its unique customs and rituals, andit is the tour leader's job to educate their group about these. They must know when and how to greet locals, appropriate dress codes, and any taboos or sensitivitiesthat could cause offense. By guiding their group through these cultural nuances, tour leaders ensure a smoother, more enjoyable experience for everyone.4. Handling Emergencies.In any travel situation, emergencies can arise. Tour leaders must be prepared to handle these situations calmly and efficiently, whether it's a medical emergency, a lost member of the group, or a sudden change in plans due to weather or other unforeseen events. Their ability to communicate effectively in a crisis can make all the difference in keeping the group safe and calm.5. Promoting Responsible Tourism.As stewards of the travel experience, tour leaders have a responsibility to promote responsible tourism practices. They should encourage their groups to respect local customs, protect the environment, and support local businesses. By communicating these values effectively, tour leaders can help create a more sustainable and positive impact on thedestination they are visiting.6. Ongoing Training and Development.The role of an international tour leader is constantly evolving, and so their skills must also evolve with it. Ongoing training and development are crucial to keeping up with changes in the industry, new destinations, and emerging cultural trends. By investing in their professional development, tour leaders can ensure they remain at the forefront of their field, providing the best possible experience for their groups.In conclusion, the role of an international tour leader is much more than just showing people around a new place.It is about facilitating cultural understanding, managing complex communications, and ensuring a safe and enjoyable experience for everyone involved. With the increasing globalization of tourism, the importance of these skills has never been greater.。
领队常用英语(中英对照)
一 入关 麻烦请给我你的护照。
May I see your passport, please? 这是我的护照。
Here is my passport / Here it is. 旅行的目的为何? What’s the purpose of your visit? （移民）（观光）（公务）。
（Immigrant）（Sightseeing）（Businese）. 随身携带多少现金? How much money do you have with you? 大约10,000元。
I have 10,000 dollars. 祝你玩得愉快。
Good. Have a nice day. 谢谢。
Thank you. 二 行李 我在何处可取得行李? Where can I get my baggage? 我找不到我的行李。
I can’find my baggage. 这是我的行李票。
Here is my claim tag. 是否可麻烦紧急查询? Could you please check it urgently? 你总共遗失了几件行李? How many pieces of baggage have you lost? 请描述你的行李。
Can you describe your baggage? 它是一个中型的灰色绅耐特皮箱。
It is a medium-sized Samsonite, and it’s gray. 它是一个上面系有我名牌的大型皮制黑蓝色行李箱。
It is a large leather suitcase with my name tag. It’s dark blue. 它是一个茶色小旅行袋。
It’s a small ovemight bag. It’s light brown. 我们正在调查，请稍等一下。
Please wait for a moment while we are investigating. 我们可能遗失了几件行李，所以必须填份行李遗失报告。
领队英语100道题与答案
出境游领队人员英语复习题1. The term of validity of the tour leader ’s card lasts for _.year years years years2. The limitation of the amount of RMB for Chinese Outgoing passengers to carry is _ ..5000 C,000 ,0003.When visiting, group members' credentials, visas and airplane tickets are being checked. What must be focusedon? ___of validity of issue4.The main responsibility of the tour leader during the sightseeing is to organize and coordinate the relationship. So the stance of the tour leader must be ___.the head of the group the middle of the groupthe end of the group among the group5. When passing through the immigration control, the tour leader must always walk_____.the head of the group the middle of the groupC. at the end of the group among the group6. Nowadays, the place where the visa is not needed is ______. in UK in Koreain France in Japan7. The national flag of the USA is ______.Stars and Stripes Union FlagSouthern Cross D.the Blue Sea and Clear-Sky8. The correct flow diagram of foreign country' s entry process is _____.A. processing of clearance procedure -> get the checked baggage -> have the health and quarantine -> have customs inspection ->meet tour guideB. have the health and quarantine -> processing of clearance procedure -> get the checked baggage -> have customs inspection->meet tour guideC. have the health and quarantine -> get the checked baggage-> processing of clearance procedure-> have customs inspection ->meet tour guideD. have the health and quarantine -> processing of clearance procedure -> have customs inspection -> get the checkedbaggage->meet tour guide9. Our country' s first tour group to the Southeast Asia ledby tour leader traveled in __..1990 C10. The national anthem of the UK is _.save the Queen Spangled BannerCanada Defend New Zealand11. Those who leave one country with the foreign currency ofmore than . dollars should make a declaration to thecustoms..20000 C12. Those who travel with the checked baggage with value ofmore than ___ Yuan RMB per kg should declare the valueof their baggage.A, 10 B, 20 C. 50 D. 10013. In order to enhance the international tourism 's qualityand the reputation of the professional leader, theinternational leader of the Association (IATM) was firstinitiated by some European tour leaders. It wasfounded in the year of ___ and the headquartered is in London England.A. 1963B. 1962C. 1965D. 196814. The country known as "free land" and "land of smile” is____.15. Which is the largest city in Scotland?A .Cardiff B. Edinburgh C. Glasgow16."The hometown of Santa Claus" is______.17. The country in which people believe in Muslim is___.A. Sri LankaB. PakistanC. EgyptD. Maldives18. When traveling abroad, visitors are not allowed to carryChinese herbal medicine with the value more than ___Yuan RMB.A. 150B. 200C. 250D. 30019.Which of the following objects must be checked without any exemption?A. customs clearanceB. border controlC. security checksD. heath and quarantine20. You will soon get used to ___ a large breakfast in England.A. eatB. eatingC. it that you eatD. youeat21. John _ the party if he'd gone to London.A. would have missedB. had missedC. would missD. missed22.The phone number for fire alarm in the Dutch is___.A. 999B. 911C. 3-222222D. 3-22233323. If a man d etermines to get something, and ___ it long enough he will get it.A. loves toB. appeals toC. intends toD. sticksto24. During the tour, the tour leader's primary role is _ .A. on-site explanationsB. to organize and coordinateC. counting the number of the visitorsD. to help the local tour guideyou please put them on the scale? _______.A. Of course, they are not overweight, are they?B. Yes, Please and please get me more coffee.C. Yes, the delay is due to mechanical difficulties.D. That’s enough.26. What's the time difference between Beijing and London?A. It all depends on traffic from other arriving art crafts.B. Eight hours .Beijing is eight hours ahead.C. I'm sorry .All the seats are reserved.D. Ten o’clock.27. How long does it take from the hotel to the airport?A. It's June 22nd.B. It seems everything is all right.C. It takes 40 minutes by bus unless there is a traffic jam.D. It is 10 kilometers.28. We'd like to exchange some US dollars to Australian dollars.A. Please put your luggage on these carts.B. Today's exchange rate is 127AUD for 100USD.C. The service hours of the restaurant are from 7a.m to9 .D. Sorry. I don’t know.29. Good morning, I come to collect your laundry.A. When can I have my laundry back?B. May I draw the curtain aside?C. What about the rate?D. Check the bill, please.30. What's the weather like in Soul?A. At about 13:00 Soul timeB. We're due in Soul at 11:30C. It may be rainy .The temperature is around 10c.D. I am sorry.31. “This is the Bell Captain‘s desk, May I help you ”“yes, please”.A. They are talking in the tour company.B. They are talking at the airport.C. They are talking at a hotel.D. They are talking in the street.32. The quickest way is by EMS .It takes two days.A. They are talking at the post office.B. They are talking on the bus.C. They are talking on the airplane.D. They are talking in the tour company.33. Then we‘ll try the Steamed Asparagus, please.A. May I know the area code in your country?B. Fine. How about salad and soup?C. Certainly .May I have your passport, please?D. OK. This the the bill.34. Do you have any luggage?A. No. He doesn't have a thermometer with him.B. Yes .All in the trunk.C. Ye s. We’ll have breakfast at 7:30.D. No. We will check out very soon.35. Can I pay _______ credit card?A. inB. byC. usingD. of36. Tourists simply put items into unwatched bags. ______ of unattended packages.A. AwareB. Be wareC. BewareD. Bewilder37. Some airlines may forbid you from ______ without proper ID.A. boardingB. being boardingC. aboardD. on board38. Every one seems to be carrying them. So they are being smuggled in ______ thousand.A. forB. InC. toD. by39. Don't worry about how to pay. They will be ______ to yourroom.A. chargedB. CrashedC. brushedD. accused40. Print that advice out in large, ______letters and pasteit above the counter.A. ballB. braveC. baldD. bold41. She has chest pains, and she is ______ breath.A. worth ofB. good atC. short ofD. lack of42. In smaller hotels, where fewer staffs are employed, clerks may ______ additional responsibilities.A. take toB. take inC. take overD. takeon43. Many h istorical events are ______ into Beijing Opera plays.A. adeptB. adoptedC. admittedD. adapted44.Martial art masters constantly ______ the environment, the opponent, distance, etc.A. size upB. pick upC. sum upD. packup45. Legend has it that the first Chinese herbalist is Shennong, who is said ______ hundreds of herbs.A. to have tastedB. to tastedC. to tasteD. tohas tasted46. Essential to the marriage process ______ the "three letters and six procedures". （）A. didB. wasC. doesD. were47. Soon the drink began to have effect and Chang'e felt herself ______ toward Heaven.A. liftedB. being liftedC. be liftedD. to be lifted48. The government decided ______ a program that would include11 metro lines.A. in favor ofB. in turnC. as far asD. in time49. Pudong International Airport ______ about 60% o f the total aircraft movements of Shanghai.A. accounts forB. takes overC. holds upD. coversup50. With the help of the government, a large ______ of people survived the flood.A. numberB. amountC. plentyD. quantity51. --Where is the Bar?-- It’s _____ the first floor.A. overB. withC. onD. at52. -- Can you go to the movies?-- _______________.A.I don’t like.B. I’m sorry. I have a meeting to attend.C. No. I don’t know.D. I want to play it.53. -- This lunch is __ me today.-- Thank you.A. forB. toC. onD. about54. Which is not the proper way of asking the guest’s name?A. What’s your name?B. May I know your name?C. Do you mind if I ask your name?D. Tell me your name.55. We have no rooms _____________ now.A. availableB. sellC. soldD. tosell56. I’d like to extend my stay for ________nights.A. more twoB. more than twoC. two moreD. two morethan57. That sounds not bad at all．________________.A. I'll take it.B. I'll make it.C. I'll do itD. I'll take.58. -- Good morning. XX Hotel. _________________-- Yes, I’d like to cancel my reservation.A.What do you want to do?B.May I help you?C. What’s the matter?D. Who are you?59. Sorry to keep you ________, sir. What can I do for you?A. to waitB. being wait D. waiting60. What name is the reservation _________?A. underB. inC. withD. for61. According to our records, your reservation is for a double room for two nights, and the _________ will be 800yuan, including the service charge.A. room moneyB. room rateC. room costD. roomprice62. How _______ you like to pay the bill?A. couldB. mightC. wouldD. might63. Complimentary breakfast is ________ in the lobby between8 and 10 am.A. madeB. servedC. sentD. taken64. We require a deposit of US$200. Shall I take a ______ofyour credit card?A. printB. copyC. lookD. book65. How many _____________ do you have?A. luggagesB. pieces of luggageC. pieces of luggagesD. piece of luggages66. ___________, madam, room 1218.A. Here we are A. There you areC. Here are youD. There are you67. Anything ________ must be taken with you.A. availableB. valueC. valuableD. avail68. -- Excuse me，where is the restaurant？-- We have Chinese restaurant and a western-style restaurant．Which one do you _______？A. preferB. haveC. wantD. eat69. Sorry, sir. The line is________.A. badB. workC. busyD. full70. Which payment do you want, cash or charging _____ your room?A. inB. toC. withD. for71. My name i s Bell and I was in room 1038. I'd like to ______. Can I have my bill now?A. check outB. check inC. check offD. Check on72. May I do the _________ service for you now?A. turn off C. turn upC. turn-downD. turn on73. -- Can I help you？--Yes. I have some ________ to be done．A. laundryB. clothesC. washingD. wash74. The TV isn’t _________.A. makingB. showingC. workingD. taking75. Our restaurant _______from 5:00 pm to 9:00pm.A. worksB. opensC. makesD. working76. -- Here is the menu, please _________.-- Thanks.A. take your timeB. make your timeC. have your timeD. do your time77. -- Excuse me, are you Mr. Smith?-- No, __________ you have made a mistake.A.I hopeB. I considerC. I am afraidD. I don’t think78. --Well, how _____ is it to the hotel?-- It’ll take us about 40 minutes to get there. It’s one of the best five-star hotels in our city.A. farB. longC. manyD. old79. Now, ladies and gentlemen, please take ________thatbuilding on your right-hand side. It’s called International Trade Center.A. a lookB. a look atC. looking atD. look at80. If we have time tonight, we can make arrangement for you.But I’m afraid that the ___________is not included inour program.A. admission feeB. admissionC. costD. costing81. Hello, I'm _________ if you can recommend some goodsightseeing spots?A. knowingB. wonderingC. interestedD. asking82. Package tour includes your _________, your hotelaccommodations and the meals.A. shoppingB. transportationC. telephone costD. shopping83. We'll ___you ___ at your hotel at 7am.A. pick... inB. pick… withC. pick …upD. pick...on84. Excuse me? Do you have anything for a ________?A. car sicknessB. car illnessC. car sickingD. sickness car85. --I'll need to see your credit card and your _________.-- Here you are.A.driving licenseB. driver's licenseC. driver’s licensingD. driving licensing86. Good morning! Are you sure there is __________?A. nothing leftB. anything leftC. everything left left87. -- You have been warm and very helpful along the tour.I am very grateful to you.-- Thank you for your appreciation. I wish you a pleasantjourney _______.A. go homeB. homeC. to go homeD. Going home88. Please_______ your belongings.A. to mindB. mindingC. mindD. do minding89. Here is the coach for our trip. Please keep the coach number _________.A. in mindB. with mindC. using mindD. mind90. There are always some _______ in this city. And we hadbetter arriver at the airport by 9:00.A. traffic jamesB. traffic jamsC. traffic hamsD. traffic jam91. This is the ____________ of China Folk Cultural Villages.A. ticket officeB. ticket roomC. ticket sellingD. ticket sale92. We have tickets ________ for children under 120centimeters．A. halfB. half priceC. half ofD. half and price93. Sorry, tickets are all _________．A. sold outB. sold overC. sold offD. soldon94. Please __________ the ticket office．Soon it will be your turn．A. queue inB. queue withC. queue atD. queue95. Ladies and gentlemen, may I have your ________ please?A. attentionB. mindC. wordsD. saying96. How much does it ______ for the interpretation service?A. takeB. costC. haveD. make97. We have interpreters ________ English, Japanese and Korean.A. speakingB. speakC. to speakD. speaks98. I hope ________ is wrong.A. everythingB. anythingC. nothingD. something99. I am____ tired ___ speak.A. to..toB. too…toC. to…tooD. too...too100. China Folk Cultural Villages is worth ________.A. visitingB. to visitC. visitedD. being visited参考答案：1. C2. D3. C4. C5. A6. B7. A8. B9. B 10. A11. C 12. C 13. B 14. C 15. C16. D 17. D 18. D 19. C 20. B22. D 23. A 24. B25. A 26. B 27. C 28. B 29. A 30. C31. C 32. A 34. B 35. B 36. B 37. A 38. D 39. A 40. D 41. C 42. D 43. D 44. A 45. A 46. B 47. B 48. A 49. A 50. A 51. C 52. B 53. C 54. B 55. A 56. C 57. A 58. B 59. D 60. A 61. B 62. C 63. B 64. A 65. B 66. A 67. C 68. A 69. C 70. B 71. A 72. C 73. A 74. C 75. B 76. A 77. C 78. A 79. B 80. A 81. B 82. B 83. C 84. A 85. B 86. A 87. B 88. C 89. A 90. B 91. A 92. B 93. A 94. C 95. A 96. B 97. A 98. C 99. B 100. A。
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二、用英语回答下列问题（测试口语能力, 要求每个问题至少需用六句句子回答）：
1、Please introduce yourself and your family briefly.
Dear teacher judges, Thanks for your question. I’m very glad to introduce myself to you. My name is xxx, it’s just my Chinese name. My English name is xx. I graduated from xx University. My major is tourism management. Now I work for JiangSu China travel service company of limited liability.
My hometown is xx, a city in Jiangsu. There are three people in my family. My father is a worker. He works hard very much to make more money for my family. My mother is a farmer. She is kind-hearted and hard-working. In a word, I owe my parents a lot. I love my family. (15句)
2、Why do you want to work as an outbound tour leader?
Dear teacher judges, Thanks for your question. In fact, I’m thinking about this question all these days.
I think that different people may have different ideas. In my opinion, I have worked as a local guide or a national guide for more than three years. I like domestic scenic spots, but I am looking forward to go outbound for more beautiful and rewarding scenery. So I want to work as an outbound tour leader. In addition, I like this job. I can enjoy myself from my work. I would like to lead more and more people to go outbound. Last but not least, I would like to try my best to do more for our China’s tourism industry. (10句)
3、What are the advantages and disadvantages of being an outbound tour leader?
Dear teacher judges, Thanks for your question. I think that every kind of occupation has advantages and disadvantages.
As an outbound tour leader, maybe we can have rich economic income; we can travel around the world without money. We may meet a lot of different problems throught our trip, It is helpful for our development.
Each coin has two sides. As an outbound tour leader, we are often at risk,such as traffic accidents, natural disaster and so on. When we are out, our family and friends often worry about us. We can not often look after our family.
Even so, I want to be an outbound tour leader. That’s all, Thank you for listening.(12句)
4、What are the main responsibilities of being an outbound tour leader?
Dear teacher judges, Thanks for your question. As an outbound tour leader, I think that firstly we should safeguard the legitimate rights and interests of tourists; secondly we should serve tourists according to the journey plan; thirdly we should deal with any problems happened during our trip. Fourthly we should constantly remind tourists for safety. Fifth we should consciously safeguard national interests and national dignity. We can not do any damage to our country when we are out. We should love our country.That’s all, Thank you for listening.(9句)
5、What are the main differences between the work of a domestic tour guide and an
outbound tour leader?
Dear teacher judges, Thanks for your question.I think that it is different between the work of a domestic tour guide and an outbound tour leader.
First, an outbound tour leader should know more about the world especially the destination countries. It is a challenge.
Second, an outbound tour leader may be more dangerous.If We are in a foreign country, we may suffer from a lot of unknown. We must work hard. It is a challenge.
Third, generally speaking, an outbound tour leader can get more money and enjoy foreign surroundings. But a domestic tour guide can’t. I think these are the main differences between them. That’s all, Thank you for listening.(11句)。