常用英语单词归类

常用酒店英语单词归类

一、酒店星级Hotel Rating：

两星-三星-四星-五星two star – three star – four star – five star

二、酒店类型Hotel Type:

宾馆Hotel，公寓Apartment,

度假村Resort, 别墅Villa,

旅馆、旅社Hostel, 汽车旅馆Motel,

供应早餐的旅馆民宿Bed and Breakfast

三、房间类型Room type

1.（按人数）By person / pax

单人间 Single Room，双人间 Double Room，

三人间 Triple Room，四人间 Quad Room

一卧室套房One bedroom Suite, 双卧室套房Two Bedroom Suite 双人间单人住DSU/TSU(Double/Twin for Sole Use)

2. (按床型) By bed

大床房Double bed, King Bed(1.8-2.0m), Queen bed(1.5m)

双床房Twin Beds, 双大床Double Queen Beds, 单人床Single bed

3. (按级别) By category

标准房Standard Room, 高级房Superior Room, 豪华房Deluxe Room 尊贵房Premier Room, 行政房/俱乐部房Executive Room/ Club Room 经济房Economic Room, 经典房Classic Room

套房Suite，公寓Apartment, 别墅Villa

4. (按景观朝向) By views

城景房 City View Room, 园景房 Garden View Room

海景房 Sea/Ocean View Room, 湖景房 Lake View Room,

河景房River View Room, 山景房Mountain View Room

朝街房Front View Room, 背街房Rear View Room

全景房Panorama Room

5. (按配套设施) By facility

无烟房Non Smoking Room, 吸烟房Smoking Room

残疾人客房Handicapped Room, 带厨房客房Room with Kitchen

相邻房Adjoining/Adjacent Room, 蜜月房Honeymoon Room

高楼层Higher Floor/Except Ground Floor, 低楼层Lower Floor/Ground Floor 安静的房间Quiet Room, 加床Extra Bed, 沙发床Sofa Bed, 婴儿床Baby Cot 早入住Early Check in, 晚入住Late Check in

早退房Early Check out, 晚退房Late Check out

酒店房间二次确认对话示例

Double Check/Confirmation Dialogue

--我：您好，请问可以帮我转到预订部吗？

Hello, May I speak to the Reservation department, Please?

--酒店员工：请稍等，我帮你转接预订部。/您好，这里就是预订部, 有什么可以帮到您？Wait a moment, please. I will transfer you to the reservation.

Hello, this is reservation department. How can I help you？/What can I do for you? --我：谢谢！我叫****, 是来自中国的旅行代理，我帮我的客人通过第三方供应商在你们酒店预订了一间房。我需要核实一下我预订的房间是否都安排好了.

Thank you very much. This is *** speaking. We are a travel agent from China. I have booked one room for our guests in your hotel through a third party supplier.

I want to double check with you for this booking to make sure everything will be well arranged before the guests arriving.

--酒店员工：请问入住日期是什么时候？

Which day will they arrive/check in? /What day is the check in date?

--我：客人的入住日期是***，离店日期是****，***晚

The guests will arrive on (Month Date), and leave your hotel on (Month Date), totally *** nights.

They will check in on (Month Date) and check out on (Month Date).

--酒店员工：请问客人的姓名？

Could you please tell me the guest’s full name?

--我：客人的姓是***。名字是****，护照号***

The guest’s first name is Leran and the last name is Huang.

--酒店员工：我找到您的订单了，没有问题。

I got it here. It was reserved well in our system already.

--我：太好了, 您能给我一下确认号吗？

Great! May I have the confirmation number of this booking from your hotel?

--酒店员工：没问题，您的订单号码是12345678

Yes, of course. Your confirmation number is 12345678.

--我：另外，请问您这边显示这个订单是如何付款的，是否已经支付成功？我想确保供应商会在客人入住前或者入住后付款给你们，而我们的客人不会在前台被收取房费。BTW, Can you see how t his booking will be paid? I’d like to make sure this booking will be paid by our supplier before or after the guest arriving. And you will not charge our guest’s bill instead.

--酒店员工：我能看到这个订单应该是一家批发商支付的，您放心我们不会找您的客人收费。

I can see this booking will be paid by another wholesaler with prepaid prices. We will not charge your guests for sure.

--我：非常好。请问您的姓名是？

This is very nice. May I know who am I speaking to? /May I know who is speaking there? /May I know your name, please?

--酒店员工：我的名字是****。My name is Mary/Peter/Tom, etc.

--非常感谢您的协助，*** 再见！

Thank you very much for your kind assistance, Mary/Peter/Tom!

Bye-bye!