酒店英语实训unit 6 Wake-up Call Service-精品文档
酒店英语实训unit 6 Wake-up Call Service
（能请你叫醒我吗？）
Operator: Certainly, madam. What’s your room number?
Guest: 2112
Operator:（3）At what time shall we call you
Bund to enjoy the morning scenery there．You know this is my
(4) first
visit to Shanghai．People say there is a
marvelous view of a poetic yet bustling life at the (5) Bund just
3. What have hotels done to improve wake-up service?
Many hotels began to make changes in wakeup service, e.g.: Hilton, Marriott International, W Hotels and Wyndham Worldwide are introducing alarm clocks. Crowne Plaza Hotels, guarantees one night will be free if the call fails to come within five minutes of the requested time.
Read and Think
2. What does the author think of the overall quality of wake-up service in hotels?
叫醒服务酒店英语作文
叫醒服务酒店英语作文Title: Wake-up Service in a Hotel。
In the bustling world of hospitality, one of the essential services provided by hotels is the wake-up call service. This service ensures that guests start their day punctually, whether they are traveling for business or leisure. In this essay, we will explore the importance of wake-up calls in hotels, the process involved in requesting and delivering this service, and the significance of reliability in ensuring guest satisfaction.Firstly, let us delve into why wake-up calls arecrucial in the hotel industry. Time management is vital for both business and leisure travelers. Whether guests have early morning meetings or sightseeing plans, being late can disrupt their schedule and cause inconvenience. A reliable wake-up call service helps guests wake up on time, reducing stress and ensuring they can commence their day promptly.The process of requesting a wake-up call is usually straightforward. Guests typically inform the hotelreception or front desk staff about their preferred wake-up time when checking in. Alternatively, many hotels providein-room instructions or allow guests to set wake-up calls through their room phones or mobile applications. This flexibility enhances guest convenience and ensures thatthey can receive wake-up calls according to their preferences.Once a wake-up call request is received, hotels employ various methods to ensure its timely delivery. Most hotels use automated systems that are integrated with their communication networks. These systems are programmed to initiate calls at the specified times, either through the hotel's internal phone system or external service providers. Additionally, some hotels may have dedicated staff responsible for manually making wake-up calls, especiallyin smaller establishments or during peak periods when personalized service is prioritized.The reliability of wake-up call services is paramountin maintaining guest satisfaction. Guests rely on thesecalls to start their day on time, and any failure in delivering the service can lead to dissatisfaction and negative reviews. Therefore, hotels invest in robust systems and protocols to minimize the risk of missed wake-up calls. This includes regular maintenance of communication equipment, backup power sources to prevent outages, and staff training to handle unexpected situations effectively.In addition to ensuring timely wake-up calls, hotelsalso strive to personalize the experience for their guests. This may include offering options such as a gentle wake-up call with soft music or providing additional information about hotel amenities and local attractions during the call. By adding a personal touch to the service, hotels enhancethe overall guest experience and leave a lasting impression.Moreover, technology plays a significant role in modernizing wake-up call services. Many hotels now offer digital wake-up call features through their mobile apps, allowing guests to set alarms and receive remindersdirectly on their smartphones or tablets. This integration of technology not only enhances convenience but also reduces the reliance on traditional phone-based wake-up calls.In conclusion, wake-up call services are an integral part of the hospitality industry, ensuring that guests start their day on the right note. From the seamless process of requesting wake-up calls to the reliable delivery of the service, hotels prioritize guest satisfaction by offering timely and personalized wake-up assistance. By embracing technology and maintaining high standards of reliability, hotels continue to enhance the guest experience and set new benchmarks in hospitality excellence.。
酒店早上唤醒服务英语作文
酒店早上唤醒服务英语作文Title: Hotel Wake-up Call Service。
In the hospitality industry, providing exceptional service is paramount to ensuring guest satisfaction. One integral aspect of this service is the wake-up call service offered by hotels. A wake-up call serves as a reliable reminder for guests, helping them start their day on time, whether for business meetings, flights, or sightseeing tours. In this essay, we will explore the importance of the wake-up call service, its implementation, and its impact on guest experience.Firstly, let's delve into why the wake-up call service holds such significance. In today's fast-paced world, time is of the essence, and punctuality is highly valued. Guests staying at hotels often have busy schedules and appointments to keep. A missed wake-up call could potentially lead to missed flights, tardiness for meetings, or disrupted plans. Therefore, by providing a dependablewake-up call service, hotels demonstrate their commitment to customer service and their understanding of guests' needs.Implementing an effective wake-up call service involves several key steps. Firstly, hotels must ensure that their staff members responsible for making wake-up calls arewell-trained and attentive. Training should encompass not only the technical aspects of setting up wake-up calls but also the importance of accuracy and timeliness. Additionally, hotels may utilize technology such as automated wake-up call systems to supplement manual wake-up call services, providing redundancy and reliability.Furthermore, customization is essential in delivering a personalized guest experience. Hotels should offerflexibility in scheduling wake-up calls to accommodate guests' preferences. Some guests may prefer multiple wake-up calls at different intervals, while others may have specific instructions regarding the content of the wake-up call, such as including additional information about the day's agenda or weather conditions.Moreover, communication plays a crucial role in ensuring the effectiveness of the wake-up call service. Hotels should clearly communicate the availability and procedure for requesting wake-up calls upon check-in. Providing guests with a confirmation of their requested wake-up calls can instill confidence and peace of mind. Additionally, hotels should have protocols in place for handling instances where a wake-up call cannot be completed due to technical issues or other unforeseen circumstances, ensuring that alternative arrangements are promptly made.The impact of a reliable wake-up call service extends beyond mere convenience; it contributes to overall guest satisfaction and loyalty. Guests who receive timely wake-up calls are more likely to perceive the hotel positively and are inclined to return for future stays. Furthermore, positive experiences with the wake-up call service may lead guests to recommend the hotel to others, thereby enhancing its reputation and attracting new customers.In conclusion, the wake-up call service is a vitalcomponent of the hospitality experience, serving as a reliable reminder for guests and demonstrating the hotel's commitment to customer service. By implementing effective procedures, leveraging technology, and prioritizing communication and customization, hotels can ensure that their wake-up call service exceeds guests' expectations. Ultimately, a dependable wake-up call service contributes to enhanced guest satisfaction, loyalty, and the overall success of the hotel.。
酒店英语B(客房部)
Unit Two Housekeeping 客房部---- the Backbone of a Hotel第一节Chamber Service 客房服务Ⅱ. Guest Room FacilitesⅢ.Procedures of Room Cleaning (main 8 steps)Entering the guestroom collecting the soiled linens (脏了的床上用品) Making the bed Cleaning the bedroom Cleaning the bathroom Replacing the room supplies Vacuuming the carpet Leaving the roomⅣ. Dialogs Role play1.Turn-down service: is that replacing the bedcover(将床套拿走)then folding the four corners of the blanket(折好毛毯四角：毛毯和第二张床单的一角折向床中央成45度或斜拉成30度角) Besides drawing the curtainSwitching on lamps , Cleaning the bathroom and that reputing fresh towels, fetching boiled water in the mini-jar.Dialogs1. Cleaning the Room清扫客房(A =Room Attendant, G=Guest)A: Housekeeping, may I come in?G: Come in, please.A: I‟m sorry to disturb you, sir. Can I clean your room now?G: Oh, I‟m a bit tied up at the moment. Can you come back later?A:What time will be convenient for you, sir?G: In one hour.A: Okay, I‟ll be back in an hour.2. Turn-Down Service 开夜床服务（The room attendant knocks at the door）A: Housekeeping, may I come in?G: Come in.A：Good evening, sir. Can I turn down your bed now?G：Go ahead.（The room attendant turns down the bed.）A：G：A：A：Here is your ice, sir.G：Thank you very much.A：You‟re welcome. Have a good night.3. Do Not Disturb请勿打扰G：Are you going to clean my room in a while?A：Yes, sir, after I finish cleaning this one.G：My wife is still sleeping .Can you clean it later?A：Sure, sir. But you‟d better turn on the “Do Not Disturb” sign.G：Okay, I‟ll turn it on now. Thank you!A：You‟re welcome. Please call me whenever you need us.4. Turn-Down Service in the Guest RoomIn the late afternoon, the room attendant knocks at the door of a guest room .She is going to offer the routine turn-down service.A: Room attendant. May I come in?G：Yes.A：Good evening, Ms. Brown .I hope I‟m not disturbing you .May I do the turn-down service for you now?G：Oh, I guess you need to clean up the bathroom first .It‟s mess.A：G：Yes, to read today‟s evening A：All right, madam .Which bed would you prefer to use for the night?G：Well, I‟d like the one by the window.A：Okay, let me make the bed right now.G：Thanks. Oh, by the way, could you bring in some drinks and crackers?A：Yes, I am about to check the mini-bar and refill it. Besides, I‟ve also brought someG：That‟s so kind of you. I love strawberries very much.A：I am glad you enjoy them. Anything else I can do for you?G：No more .Thank you very much.A：I‟m always at your service .Goodbye, and do have a very pleasant eveningⅤ. Entering the Guestroom（UK STANDARD) Procedures（进入客房的10 steps）Step1 Check the room status. 检查房屋状态Step2 Check for a …Do Not Disturb‟ s ign. Do not knock if a sign is on the door.检查有无‘请勿打扰’的标牌。
《酒店服务英语》课程单元教学设计第2章project 6 wake-up call service
《酒店服务英语》课程单元教学设计——Wake-up call Service叫醒服务一、基本信息(basic information)1. 本次课项目（the unit’s project）：客房送餐服务2.核心能力目标（core capability objectives）：能够运用英语为外宾进行叫醒服务3. 知识目标（knowledge objectives）：明确叫醒服务程序;熟练掌握专业术语和关键句子。
4. 情感目标（affective objectives）：以热情的服务态度和礼貌用语提供叫醒服务。
5. 素质目标（Quality objectives）：通过实地实境与外宾对话练习，提高心理素质和应变能力。
6. 能力训练任务（Capability training task）：模拟客房服务员的角色，进行实地实境会话练习。
7.教学场地（teaching site）：客房服务实训基地前台与客房8．物品准备（teaching materials）：电话、笔（每组一套）。
9. 授课说明（teaching introduction）：本单元设计利用任务驱动模式教学，专任教师组织教学，由外宾配合学生训练，以提高学生听力和适应能力。
课堂上以学生活动为主，教师适当地引导，达到培养学生张口能力为主的教学目的。
二、能力训练设计（capability training design）Step 1：热身练习（warming-up）（3 minus）1.学生前台列队，师生英语致意问候，教师检查仪容仪表。
目的：培养学生良好的职业意识和习惯。
2.预定程序语言接力。
教师布置本节课任务：Wake-up Call Service（客房送餐服务）Scene: The guest Jenny from Philippines calls the room center and would like to be called at 6:00 the next morning because she has an important meeting to attend. The room attendant does according her demand.)（情境：菲律宾客人Jenny给客房中心打电话说，因要参加一场重要的会议，希望第二天一早6点钟被叫醒。
酒店服务英语(第二版) 教学课件project 5 wake-up call service-sun
酒店英语
酒店英语Wake-up serviceClerk: What can I do for you, sir?Tom: I'm Tom in Room 528, and I want a wake-up call tomorrow morning.Clerk: At what time?Tom: 6:15am please.Clerk: We have a computer wake-up service. Please dial 2 first and then the time. That is to say, dial 2 and the 0615 for the time. There must be five digits in the final number.Tom: I see. Then it is 20615. Thank you. By the way, if I want to change my wake-up time, what should I do?Clerk: Just dial your new wake-up time. The computer will automatically cancel the old time and record the new one. Tom: If I dial 20700, I will be waked up at 7:00 am?Clerk: Yes, that's right.Tom: Thanks a lot.Clerk: You are welcome. Good night!叫醒服务服务员：有什么为您效劳的吗，先生？汤姆：我是528房间的汤姆，请明早叫醒我。
服务员：什么时间？汤姆：早上6:15。
服务员：我们有电脑叫醒服务。
请先拨2，再拨时间。
也就是说，先拨2，再拨0615。
最后必须有5位数字。
酒店叫早服务流程英文
酒店叫早服务流程英文Here's a sample of a hotel wake-up service process written in informal yet professional English:Paragraph 1: The Initial Call."Good morning, this is the concierge service. May I confirm your wake-up call for 7 am? A soft alarm will ring in your room shortly before, to ensure you're up and ready on time."Paragraph 2: The Wake-Up Alarm."Hello, just a gentle reminder that it's 6:45 am. Your wake-up call is set for 7 am. Enjoy the rest of your sleep and we'll call you again soon."Paragraph 3: The Final Wake-Up."Time to wake up, it's 7 am! Enjoy your day and don'tforget to have breakfast downstairs before you head out. We hope you have a wonderful day!"Paragraph 4: Handling Requests."If you need an earlier or later wake-up call, just let us know. We're here to make sure your stay is as comfortable as possible. Any other requests?"Paragraph 5: Personalized Service."Remember, our wake-up service is personalized. Whether you prefer a soft melody or a loud buzz, just let us know. We'll do our best to cater to your needs."Paragraph.。
旅游英语900句 第13期-Wake-up Call Service 唤醒服务
旅游英语900句第13期:Wake-up Call Service 唤醒服务导读：本文旅游英语900句第13期:Wake-up Call Service 唤醒服务，仅供参考，如果觉得很不错，欢迎点评和分享。
旅游英语900句Lesson 13 Wake-up Call Service 唤醒服务Key Sentences（重点句子）171．I'm going to Tianjln early tomorrow morning．我明天一大早要去天津。
172．So I would like to request an early morning call．因此我想让你们明天早上叫醒我。
173．At what time would you like us to call you tomorrow morning？您想让我们明天早上什么时候叫醒您？174．But I have to be at the conference room of the Garden Hotel in Tianjin by 10 o'clock．但我是10点钟必须赶到天津花园宾馆会议室。
175．That means that I'll have to be on the road by 7 o'clock at the latest．就是说我明天早晨最迟也要7点钟上路。
176．In that case，I would like you to call me at 5∶45？那样的话，你们明早5点45分叫醒我好吗？177．OK．So we will wake you up at 5∶45 tomorrow morning．好，那么我们明早5点45分叫醒您。
178．Will you do me a favour，Miss？小姐，能帮个忙吗？179．I wonder if your hotel has the morning call service．不知道你们饭店是否有叫早服务。
酒店英语：唤醒服务英语怎么说（最终五篇）
酒店英语：唤醒服务英语怎么说（最终五篇）第一篇：酒店英语：唤醒服务英语怎么说酒店英语：唤醒服务英语怎么说唤醒服务英语怎么说Wake-up Call Service 唤醒服务唤醒服务常用英语词汇：Wake-up Call 唤醒电话change one's wake-up time 改变叫醒时间by phone 电话叫醒request 请求；要求唤醒服务常用英语句型：Would you like a morning call?您要叫醒服务吗？At what time do you want me to call you up，sir?您要我什么时候叫醒您？OK.So we will wake you up at 6:00 tomorrow morning.好，那么我们明早6点叫醒您。
常用唤醒服务对话示例：W: What can I do for you, sir?先生，有什么需要帮忙的吗？M: I am Tim Green in Room 1021 and I want a wake-up call at 5:30AM tomorrow.我是1021的提姆.格林，我想请你们明天早上5:30把我叫醒。
W: Yes, I see.5:30AM Mr.Green, Room 1021.好的，我知道了，明早5:30，1021房间的格林先生。
M: I want to change my wake-up time.我想改变我的叫醒时间。
W: Ok, could you tell me your room number and your name?好的，能告诉我您的名字和房间号吗？ M: Tim, in Room 1021.1021房间的提姆。
W: And when would you want us call you this time?这次您想让我们什么时间叫醒您呢？M: At 6:30AM tomorrow.明早6:30。
酒店英语
Housekeeping (客房部)DND sign 请勿打扰标记牌Chamber service 客房服务Wake-up call service 叫早服务Soak 浸泡Rinse 冲洗Linen room 布巾房Turn-down service 做晚床服务Cart 推车Baby-sitting service 托婴服务Vacuuming 吸尘Running an errand 差遣Food and beverage(餐饮部)Usher 领位员Cuisine 烹饪法Spicy 香辣的Recommend 推荐Shred 撕碎、切碎Chili 辣味的Sauce 番茄酱Broccoli 椰菜Crabmeat 蟹肉Worth a try 值得一试Chef 厨师Calculate 计算Print 回执单Sweet 甜Sour 酸Bitter 苦Salty 咸Shredded meat in chili sauce/broccoli with crabmeat sauce. 鱼香肉丝/蟹粉椰菜（中文菜名的翻译方法之一：把原料直接翻译出来）Bill 账单（英）Check 账单（美）A print of the card 信用卡回执（为核对用）Chef’s recommendation 厨师的拿手菜Service charge 服务费Hotelier 旅馆老板Cocktail 鸡尾酒Screw 螺旋开瓶器Rare 嫩的Well-done 煮透的Bottoms up 干杯Free corkage 免收开瓶费First course 第一道菜（指西餐中的头盘）Dim sum 点心Sommelier 斟酒服务员Appetizer 开胃的Executive chef 行政总厨Front office （前厅部）Newly-wed 新婚的Honeymoon 蜜月Reservationist 预定员Air-conditioning 空调Credit card 信用卡Reservation （酒店房间等）预定Registration form 登记表Key card 酒店门房卡Single room 单人房（SGL）Double room 双人大床房(DBL)Standard room 标准间（两个单人床）Suits 套房Executive suits 行政套房Deluxe suits 豪华套房Presidential suit 总统套房常见国际信用卡：VISA 维萨卡、American Express美国运通卡、Master card 万事达卡、Diner Club card 大莱卡、JCB card 日本JCB卡，Credit card（Great Wall, Peony, American Express, JCB, Diner's Club, Visa, Master cards）用信用卡（长城卡、牡丹卡、运通卡、JCB卡、大来卡、维萨卡、万事达卡）Concierge 礼宾部员工Front office manager 前厅部经理Cashier 收银员Receptionist 接待员Porter 门童Average daily rate (ADR) 日均入住率Walk-in guest 未经预定而来的客人No-show 放弃预约的客人Overstay 逗留超过（预定时间）的客人Understay 逗留少于（预定时间）的客人Housekeeping (客房部)Insert 嵌入、插入Switch 开关Adjuster 调节器Temperature adjuster 温度调节器Slide （使）滑动Wardrobe 衣柜Hanger 衣架Bathrobe 浴衣Floor-to-ceiling glass window 落地窗Cozy 舒适的Panel 面板Night stand 床头柜Round the clock 全天的Socket 插座Respectively 分别的，各自的Voltage 电压Razor 剃刀Shaving cream 剃须刀Freshen up 梳洗Tiring 引起疲劳的，累人的Surcharge 额外费Laundry form/list 洗衣单Starch 上浆Stain 污点Guarantee 保证Evening dress 晚礼服On a diet 节食Bunch 窜、束Floor attendant/room attendant/ laundress 楼层服务员/客房服务员/洗衣女工Mini-jar 小型饮用水加热器Service Information Booklet 酒店服务指南King-sized bed 特大床Normal-sized bed 普通床Queen-sized bed 大床Voicemail services 语音信息服务Satellite channels 卫星频道Pay movies 付费电影Laundry 水洗Dry-clean 干洗Pressing 熨烫Breakfast doorknob menu 早餐门把餐单Continental breakfast 欧陆式早餐包括：牛角面包(croissant)和小圆面包(bread roll)、奶油、果酱、咖啡等。
酒店英语：Wake-up Call Service唤醒服务
酒店英语：Wake-up Call Service唤醒服务无论是进行商务旅行的人士抑或从事酒店服务行业的工作人员，掌握一定基础的酒店英语对于出行的顺利或服务的到位都至关重要。
今天小编从最简单的Morning Call开始，希望也能唤醒您对酒店英语重要性的认识。
走入必克英语酒店大堂，世界任你行！Dialogue A（R＝Receptionist G＝Guest）G：Good evening! This is Mr. Baldwin in room 303.R：Good evening, Mr. Baldwin. What can I do for you?G：I'm going to Tianjin early tomorrow morning. So I would like to request an early morning call.R：Yes, Mr. Baldwin, at what time would you like us to call you tomorrow morning?G：Well, I'm not really sure. But I have to be at the conference room of the Garden Hotel in Tianjin by 10 o'clock. You wouldn't know how long it takes to drive to Tianjin from the hotel, would you?R：I would give it three to three and a half hours.G：That means that I'll have to be on the road by 7 o'clock at the latest.R：That's right.G：Well, in that case, I would like you to call me at 5:45.R：OK, so we will wake you up at 5:45 tomorrow morning. Good night, Mr. Baldwin. Have a good sleep.G：Good night.Dialogue BMr. Smith（B）asks the room attendant（A）how to have the morning call service．B：Will you do me a favor, Miss?A：Certainly, sir.B：This is my first visit to China. I wonder if your hotel has the morning call service.A：Yes, sir. Anyone who stays in our hotel can ask for the service . Would you like a morning call?B：Yes, I must get up earlier tomorrow. I want to go to the Bund to enjoy the morning scenery there. You know this is my first visit to Shanghai. People say there is a marvelous view of a poetic yet bustling life at the Bund just at dawn.A：That's true . At what time do you want me to call you up, sir?B：At 6 sharp tomorrow morning, please.A：What kind of call would you like, by phone or by knocking at the door?B：By phone. I don't want to disturb my neighbors.A：Yes, sir. I'll tell the operator to call you up at 6 tomorrow morning. Anything else I can do for you?B：No. Thanks. Good night.A：Good night, sir. Sleep well and have a pleasant dream.Words and Expressionsrequest vt. 请求，要求conference n. 会议scenery n. 风景，自然景色Bund n. 外滩（上海）marvelous adj. 极好的，奇异的poetic adj.诗的，有诗意的bustling adj. 喧闹的；活跃的disturb adj. 扰乱，使不安；打乱英语口语培训/。
酒店英语
酒店客房常用英语-唤醒服务Wake-up Call Service.A：客房服务，我能为您做些什么吗？A: Room service, can I help you?B：我们早要去纽约，因此我想让你们明天早上叫醒我。
B: I’m going to Newyork early tomorrow morning. So I would like to request an early morning call.A：没问题，那么您想让我们明天早上什么时候叫醒您？A: No problem, at what time would you like us to call you tomorrow morning?B：请在明早6阒印?B: At 6 sharp tomorrow morning, please.B：请用电话叫醒，我不想吵醒邻居。
B: By phone, please. I don’t want to disturb my neighbors.A：好的，那么我们明早6点叫醒您。
A: OK. So we will wake you up at 6:00 tomorrow morning.A：你好，我想要办理入住。
A: Hello, I would like to check in, please.B：您在我们这里预定客房了吗？B: Do you have a reservation with us?A：是的，我在你们酒店预订了今晚的房间。
A: Yes, I booked a room here for tonight.B：请问您的尊姓大名？B: May I have your name, please?B：请让我看一下您的护照好吗？B: May I see your passport, please?A：可以，这里给你。
A: Ok, here you are.B：我们为您保留了001房间。
B: We have Room 001 reserved for you.B：请您填一下这份来客登记卡。
酒店英语
酒店英语：关于叫醒服务出现的差错而引起的投诉案例：5月13日1234房间客人昨晚11：00左右致电前台要设置叫醒服务，据当班接待员反映，客人当时称要一个明天12：50的叫醒，接待员还重复问了一句：“是明天吗？”客人答复“是”。
但今日一早客人到前台称他要的是凌晨12：50的叫醒，且他称在讲完后补充了是凌晨叫醒。
客人买了杭州到上海的火车票，票价500元，但由于没有叫醒，导致他们睡过了头，耽误了赶火车。
（接线员vs威廉姆）接线员: What can I do for you?这儿是总机.我能帮你什么吗?威廉姆: I would like to have the morning call service我想要叫醒服务.接线员: At what time do you want me to call you up, sir?先生.你想几点叫醒?威廉姆: At12:50 please.12点.50接线员: What kind of call would you like, by phone or by knocking at the door? 你想要怎么样的叫醒?电话还是敲门?威廉姆: By phone. I don`t want to disturb my neighbors.电话吧.我不想把隔壁房间的房客吵醒了.接线员: Will you please tell me your name and room number?请告诉我你的名字和房间号码好吗?威廉姆: This is William, in room 1208.我是威廉先生.住在1208房间.接线员: Y es, sir. I`ll tell the operator to call you up at 12：50 tomorrow morning. Anything else I can do for you?好的.先生.我们会在12:50给你电话.还需要什么吗?威廉姆: No. thanks. Good night.不需要了.谢谢.晚安.接线员: Good night, sir. Sleep well and have pleasant dreams.晚安.做个好梦.解决方案(上)：前台马上为客人订了下午18：00的飞机票，客人自己付了机票费，但要求酒店赔偿他们火车票的钱，经过调解，客人同意免赔火车票费用。
酒店总机叫醒服务中英文对话
酒店总机叫醒服务中英文对话Revised at 2 pm on December 25, 2020.酒店总机叫醒服务Wake-up Call Service 五星级酒店总机员工要为客人提供叫醒服务，叫醒服务其实很简单，无非需要得知客人的叫醒时间、是否需要第二次叫醒（有的酒店可能没有二次叫醒）就可以了；同时，在最后要重复客人的信息，以免出现差错，另外，也可以让客人觉得总机员工专业贴心的服务。
以下提供中英文的模板，以下模板并非是唯一参考标准，仅供参考。
客：你好，我要一个叫醒服务。
员：好的，没问题，X先生/女士，请问你要几点的叫醒？客：7点钟吧。
（是早上七点还是晚上七点呢？所以要多加一句问候客人，如下）员：请问是明天早上7点钟吗？客：是的。
员：好的，没问题，请问您需要第二次叫醒吗？客：需要。
员：X先生/女士，请问您第二次叫醒是几点钟呢？客：7点10分吧。
员：好的，X先生/女士，您的房间号是XXX，您需要一个叫醒服务，您的叫醒时间是明天的7点和7点10分，对吗？客：是的。
员：好的，没问题，请问还有什么可以帮到您？客：没有了。
员：感谢您的来电，X先生/女士，祝您晚安，再见。
G：Hello, I need a wake-up call. (G=Guest; O=Operator)O:Certainly, Ms. X, may I know what time would you like?G：7 o’clock.O:Tomorrow morning?G:Yes.O: Certainly, Ms. X, would you like a reminding call?G: Yes, 7:10 , please.O:Certainly, Ms. X, your room number is XXX, and your wake-up call time is 7 am. And 7:10 am. Tomorrow, is that right?G: Perfect.O: Anything else I can do for you?G: No, thank you.O: Thank you for calling. Good night.以上对话无非遵循以下流程：1.Greeting。
酒店实用英语unit 6 Room Service[精]
![酒店实用英语unit 6 Room Service[精]](https://img.taocdn.com/s3/m/b22702db5ef7ba0d4a733bec.png)
Technical Training
II. Writing Practice Mr. Fox is going to have a speech tomorrow morning and has lived in Manhattan Hotel for one night, and then Mrs. Fox and their sons come to his hotel to give him a surprise because of his birthday. Now he needs to add some bed amenities. Write an application for adding bed necessities. The following is his needs: a blanket two pillows a quilt a hair-drier
guests order food to the room attendants or by telephone to the Food Department, guests should be asked what the needs of what food or drink, cooking and the production of the requirements. To prevent the same foods cooked different ways because of dissatisfaction caused by the guests; 4. When the Guests were eating, without the customers’ permission, the attendant should withdraw from the room. After 1 ~ 1.5 hours, come back again to care of;
《酒店英语》课件——叫醒服务
Vocabulary
flight transportation rush hour allowing for in case arrange for
n. 飞行；班机 n. 交通 上下班高峰时间 考虑到 万一；假使 安排；为…做准备
Read the task
A guest calls the operator, he wants a morning call service. An operator answers the call and books the wake-up call for the guest.
Practice the task
Practice the task
A guest calls the operator, he wants a morning call service. An operator answers the call and an operator answers the call and books the wake-up call for the guest. Work in pairs to role-play a conversation about wake-up call service with your partner. You act as the operator, your partner the guest. Change your roles with your partner when finishing the activity. Practice several times until both of you become fluent.
Learn the task step by step
4. Offer a second call 5. Offer ticket reconfirmation and transportation service 6. Express good wishes and say good-bye
关于酒店叫醒服务的英文口语
关于酒店叫醒服务的英文口语春困秋乏夏打盹，睡不醒的冬三月……起床困难户小学妹今天要和大家聊聊使用酒店叫醒服务时会用到的实用口语。
叫醒服务通常会用Morning call Service或是Wake-up call来表示，如果第二天有重要的行程，又担心自己睡过头，就可以预约酒店的叫醒服务了，比如想要7点起，就可以说：Please wake me up at 7:00 tomorrow morning.请明早7点叫醒我。
wake up：醒来、起床、叫醒、唤醒。
例句：You have to wake up now. 该起床了。
预约叫醒服务，你还可以这样说：I’d like a wake-up call at 5:30 a.m. tomorrow.我想要明早5:30的叫醒服务。
Could you please give me a wake-up call at six tomorrow morning?请在明天早上6点钟打电话叫醒我，好吗?如果不确定酒店是否有叫醒服务，在办理入住时就可以问一下前台：Do you have morning call service?请问你们酒店有叫醒服务吗?如果想更改时间，可以说：I want to change my wake-up time.我想更改我的叫醒时间。
↓↓↓叫醒服务通常有两种，一种是电话叫醒，另一种是敲门叫醒。
当被问到：What kind of call would you like, by phone or by knocking at the door? 您想要哪种叫醒服务，电话叫醒还是敲门叫醒?时，你只要回答：By phone.电话叫醒。
或者By knocking at the door.敲门叫醒。
就可以了。
↓↓↓【小扩展】时间的表达法：① o'clock ：(整点)…点钟。
像我们今天的例句中，7:00 就读作 7 o'clock比如6点整就可以表达为：It's six.或是It's six o'clock.noon 和midnight 可分别直接表示白天和夜晚的12点：It's (twelve) noon. 现在是中午十二点。
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Read and Think
Ⅰ. Answer the following questions according to
the passage. 1. According to the passage, why did many business travelers miss a meeting or a flight? Because a wake-up call did not come or a clock was malfunctioned.
Read and Think
2. What does the author think of the overall quality of wake-up service in hotels? The author thinks that the overall quality of wake-up service in hotels has not been satisfactory. 3. What have hotels done to improve wake-up service? Many hotels began to make changes in wakeup service, e.g.: Hilton, Marriott International, W Hotels and Wyndham Worldwide are introducing alarm clocks. Crowne Plaza Hotels, guarantees one night will be free if the call fails to come within five minutes of the requested time.
Put in Use
Guest: (1) Is that the wake-up service ? （是叫醒台吗？） Operator: Yes, can I help you? 2.Guest: Complete the following dialogue by translating I’m leaving Beijing for New York tomorrow the Chinese into English. you be kind enough to wake me up ? morning. (2) Would （能请你叫醒我吗？） Operator: Certainly, madam. What’s your room number? Guest: 2112 Operator:（3）At what time shall we call you ? （什么时候叫醒您？）
Mr. Smith（B） asks the room attendant（A） how to have the morning wake-up call service． B：Will you do me a (1) favor , Miss？ A1. ：Complete Certainly，the sir． following dialogue by putting in B：the Thismissing is my first visit to China. I wonder if your hotel has the words. (2) morning call. service． A：Yes，sir．Anyone who stays in our hotel can ask for the service. Would you like a morning call？ B：Yes, I must (3) get up earlier tomorrow．I want to go to the Bund to enjoy the morning scenery there．You know this is my (4) first visit to Shanghai．People say there is a marvelous view of a poetic yet bustling life at the (5) Bund just at dawn． A：That's true．At (6) what time do you want me to call you up， sir？
B: At 6 sharp tomorrow morning，please． A: What kind of call would you like，by phone or by (7) knocking at the door？ B: By phone．I don't want to disturb my (8) neighbors ． A: Yes，sir．I'll tell the (9) operator to call you up at 6 tomorrow morning．(10) anything else I can do for you？ B：No. Thanks．Good night． A：Good night，sir．Sleep well and have a pleasant dream．
Unit Six Wake-up Call Service
Exercise in Class
Task 1
Talking Face to face
Maintaining a Sharp Eye Task 2
Exercise in Class
Passage One Passage Two
Put in ห้องสมุดไป่ตู้se
Guest: At 6:00 Operator: All right. Guest: Don’t forget, please. Operator: Please set your heart at ease. We won’t forget. （4） Have a good sleep . (祝您睡个好觉) Guest: Thanks. Good night. .