【高考冲刺】2020届新高考高三英语书面表达作文讲义(三十)投诉信写作常用提分句式整理与真题练习
高考英语书面表达投诉信写作高分必背(黄金模版经典范例)
高考英语书面表达投诉信写作高分必背（黄金模版经典范例）A letter of complaintPassage structure:提出问题---说明具体情况---提出解决问题的办法投诉信通常包括以下几个方面的内容：说明投诉的原因并表示遗憾；实事求是地阐述问题发生的经过，切记不要夸大其词；指出问题引起的后果；提出批评及处理的意见或敦促对方采取措施，或者提出所希望的赔偿以及补救方式。
组织提纲时要遵循“三步走”的写作规律：第一段：表明来信所要投诉的问题，尽可能做到客观礼貌，给读信人留下好印象。
应该记住读信人不一定就是错误的责任人，他的合作对事情的最终圆满解决有着非常重要的作用。
第二段：写明投诉的原因、问题的经过及产生的后果。
可以说具体的理由，也可以说问题的具体体现方式。
第三段：提出解决方案，不需展开。
这段应体现书信的礼貌原则，可以用类似“如果你能……，我将十分感激”这样的表达方式。
还要注意做到公平、公正。
Useful sentence patterns1. I am writing to complain about…\ I am writing to make a complaint about…\I am writing to express my dissatisfaction about…2. There is something wrong with…I bought. For one thing, ..…; for another thing …3. I can hardly bear \tolerate …any more.4. I hope you can consider my suggestions and improve the situation5. I trust you will take this matter seriously and make an effort to prevent the recurrence of this kind.6. I would like to have a refund(退款) or a replacement（更换）as soon as possible.段尾常用语：(1)It would be highly appreciated if you could…(2)I believe you will take my complaints seriously and…(3)I hope you will give due attention to this matter.(4)I would like to get this matter settled by the end of this month.(5)I could not be more satisfied if you can kindly…(6)I would appreciate it very much if you could…第一篇Samples假设你是李华，你新买的某外国品牌MP3出了故障，现你写信到其公司反映问题：购买日期：上个月故障：一周前屏幕坏了，看不见屏幕内容已跟当地销售商家投诉，但其不能解决要求：更换一台新的，如不行则要求退货，拿回货款。
高中英语高考复习应用文分类写作指导(投诉信)
高考英语投诉信写作指导【话题词汇】[单词]impatient adj.不耐烦的demand n.&v.要求worse adj.更糟糕的deficiency n.不足，缺点unreasonable adj.不讲理的dissatisfaction n.不满unsatisfactory令人不满意的quality n.质量disappoint vt.使失望disappointed adj.失望的disappointing adj.令人失望的reluctant adj.不情愿的,难以接受的awful adj.糟糕的solve v.解决rude adj.无礼的的失望/不满impolite adj.粗鲁的inform v.通知annoying adj.恼人的aspect n.方面service n.服务standard n.标准，水平authority n.权威,当局settle v.安排，解决solve 解决customer 顾客complain v.抱怨，投诉(plaint)[短语]take…seriously严肃地对待.make up for弥补poor service糟糕的服务in a rude manner 态度恶劣claim/demand a refund 要求退款solve/deal with the problem 解决问题much to one's disappointment令某人很失望的是express one's disappointment/dissatisfaction表达某人【话题句型】[龙头]1.I am writing to make a complaint about your standard of service.我写信是为了投诉你们的服务质量。
2.I am most reluctant to complain, but the service attitude of your assistants is really annoying.我非常不愿意投诉,但你们店员的服务态度确实恼人3.I’m sure you will take my complaint seriously.我相信你会认真对待我的投诉4.I would appreciate it very much if you could give due attention to this matter.如果你能对此事给予足够的重视，我将非常感谢。
2020高考英语作文模板及写作指导：投诉信
2020高考英语作文模板及写作指导：投诉信【编辑按】介绍自己，说明写作目的：投诉。
1. Irsquo;m Li Hua. I feel bad to trouble you but Irsquo;m afraid that…初心优秀优秀 Li Hua. I feel bad to trouble you but I’m afraid that I have to make a plaint about your restaurant.我是李华。
很不想给你添麻烦。
但是，恐怕我不得不对你们餐馆进行投诉。
2. I’m writing to you to plain about...我写信是投诉......3. I want to express my dissatisfaction about the woolen scarf I bought from your pany.我想要表达我对从你们公司买的羊毛围巾的不满。
.zuowenla 【篇中句】说明投诉问题、后果，并提出合理建议。
1. In the first place, the food is too salty and the water isn't served in time. In addition, the music you broadcast is too noisy. Under these circumstances, I find it hard to sit here having dinner quietly.首先，食物太咸，水没有及时端上来。
而且，你们播放的音乐太吵了。
在这样的环境下，我很难肃静的坐在这里吃饭。
2. s to be something wrong with it. e the day before yesterday. But when I checked it, I found a hole in the middle. I was astonished because the hole was obvious and I didn't think you should neglect this deficiency(缺陷).它是前天按时到的。
高三英语二轮复习应用文写作之投诉信讲义
高三统测小作文（投诉邮件）假如你是李华，最近你在某英文网站订购电影票时遇到了一些问题。
为此，你决定向该公司的客服进行投诉，内容包括：1. 网页设计不合理；2. 退款不及时;3. 希望问题尽快得到解决。
分析过程：体裁：投诉信【邮件】主要时态：投诉内容：客观事实 do、does，事情经过did人称：3 1注意：需要掌握专业词汇：与购票、网站界面设计、退款等相关的专业词汇。
需要语气控制：在投诉时表达不满，同时又需要保持礼貌性，需要在词语选择和句式结构上找到平衡。
文章框架分析第一段：介绍自己+引出难题第二段：描述具体问题+对自己影响第三段：表达期待或者问题尽快解决+感谢处理-------------------------------------------------------------------------------------------------------第一段相关词汇或者短语客户服务部：Customer Service Team邮件开头问候语：I hope this email finds you well.电影票：movie tickets通过你们的网站via your website购买 purchase经历麻烦事 experience difficulties第一段组成1）问候语2）介绍自己+概述什么情况下遇到麻烦事翻译下面句子。
我是李华，最近当我试图通过你们网站买电影票的时候遇到了难题。
【while 引导的主从句】My name is Li Hua, and I recently experienced difficulties while trying to purchase movie tickets via your website.开头其他表示方式【背诵】问候语，我想让你注意一个重要的问题，一个我最近在你们的服务/产品中遇到的问题。
I hope this message finds you well. I am reaching out to bring an important issue to your attention, one that I recently experienced with your service/product.我写这封信是为了正式解决一个关于最近购买/使用[产品/服务]的体验的问题，不幸的是，它并没有达到预期的标准。
高考英语作文模板投诉信
高考英语作文模板投诉信
投诉信。
尊敬的有关部门：
我是某某某，就某某某一事向贵单位提出投诉。
首先，我要表达我的遗憾和不满。
某某某一事情对我造成了很大的困扰和损失，我对此感到非常愤怒和失望。
我希望贵单位能够重视我的投诉，并给予合理的解决和回复。
其次，我想详细陈述一下我的投诉内容。
某某某一事情发生在某某时间，当时
我遭遇了某某问题，这给我的生活和工作带来了很大的影响。
我认为这是由于贵单位的某某原因所致，我希望贵单位能够对此进行调查和处理。
再次，我希望贵单位能够给予我一个满意的答复。
我认为我的投诉是合理的，
我希望贵单位能够正视我的问题，并给予我一个公正的处理结果。
我也希望贵单位能够对此事进行改进，避免类似的问题再次发生。
最后，我要再次强调我的诉求。
我希望贵单位能够认真对待我的投诉，给予我
一个合理的答复，并对此事进行合理的处理。
我相信贵单位能够做出正确的决定，让我对贵单位的服务和管理有一个满意的评价。
希望贵单位能够重视我的投诉，尽快给予我一个满意的答复。
谢谢！
此致。
敬礼。
某某某。
日期，某某年某某月某某日。
英语高考投诉信题目及范文
英语高考投诉信题目及范文篇1I am writing to express my strong dissatisfaction and complaint regarding the English college entrance examination. During the exam, a series of serious problems occurred, which had a significant negative impact on our performance and fairness.Firstly, the listening equipment malfunctioned! How could this happen in such an important exam? It greatly affected our ability to answer the listening comprehension questions accurately.Secondly, the difficulty of the exam questions was far beyond the scope of the syllabus! This is completely unreasonable. How are we supposed to cope with such excessive difficulty when we have been preparing based on the syllabus?Finally, the examination room environment was extremely noisy! This seriously disrupted our concentration and thinking process. How can we perform well under such circumstances?I sincerely hope that relevant departments can take this matter seriously and take appropriate measures to ensure the fairness and quality of future exams.Thank you for your attention![Your Name]篇2I am writing to express my strong dissatisfaction and complaint regarding the organization and management of the recent English college entrance examination.The attitude of some invigilators was extremely poor. They showed no patience when students had questions, and even responded rudely. How could we focus on the exam in such an atmosphere? Moreover, the time arrangement was completely unreasonable. The time allotted for certain sections was far too short, leaving us no chance to think carefully and complete the tasks properly. What's more, the design of the answer sheet was not scientific at all. It was confusing and caused many of us to waste precious time trying to figure it out.I sincerely hope that these problems can be seriously addressed and improvements can be made in future exams. How can we students get fair chances and achieve good results under such circumstances?[Your Name]篇3I am writing to express my strong dissatisfaction and complaint regarding the unfair scoring in the recent English college entrance examination! How could this happen? The scoring of subjective questions was extremely ambiguous. I had put in a great deal of effort and wasconfident in my answers, but the score I received was far lower than what I expected! Isn't it a huge disappointment?Moreover, the scoring differences between different regions were astonishingly obvious. How can this be fair? Students in different areas should be evaluated under the same clear and fair standards. This kind of disparity has seriously affected our future and our dreams.I sincerely hope that you can look into this matter seriously and take appropriate measures to ensure fairness and justice in the examination scoring system. We deserve a fair chance to pursue our dreams![Your Name]篇4I am writing to express my deep concern and serious complaint regarding the leakage of the English college entrance examination questions. How could such a disturbing incident happen? Before the exam, I astonishingly found suspected test contents on the Internet. And after the exam, to my astonishment, I discovered that they were strikingly similar to what was spread online! This is an absolute violation of fairness and justice.How can students who have prepared sincerely and diligently compete on an equal footing under such circumstances? This incident has not only undermined the credibility of the examination but also shattered the dreams and hopes of countless hardworking students.I strongly urge you to launch a thorough investigation into this matterimmediately. Justice must be served! We deserve a fair and just examination environment.[Your Name]篇5I am writing to express my strong dissatisfaction and complaint regarding the delay in the announcement of the English college entrance examination results. The scheduled time for the release of the results has long passed, but we still haven't received any information! How frustrating and worrying this is! This delay has caused significant problems for us students. It has greatly affected our plans for college applications and future studies. How can we make informed decisions about our future when we don't even know our scores? We have been waiting anxiously, but there seems to be no end in sight. I sincerely hope that you can take immediate action to solve this problem and release the results as soon as possible. Isn't it your responsibility to ensure a smooth and timely process? Thank you for your attention to this matter.[Your Name]。
高三英语投诉信
高三英语投诉信高三英语投诉信作文1Dear Sales Manager,This letter is a complaint concerning the actions of one of your salespersons. On Tuesday, May 5, 20__, around 2 P.m.., I went to your store to look for a Tshirt. When I asked a salesperson, Ms. Wang for help in finding my size, she informed me that she was busy and I would have to find one myself. I explained that the reason why I came to her was that I couldn’t find one. She then said in a rude tone that if I couldn’t find one, it meant that the store didn’t have it, and that I needed to look somewhere else.I felt that Ms Wang was rude. I hope that you will look into the matter: I shop frequently at your store and I look forward to a more pleasurable shopping experience next time. Sincerely yoursLiHua高三英语投诉信作文2Dear Sir or Madam,I am writing to make a complaint against your bad delivery service.I’m afraid that the enclosed CD player doesn’t work.Itis the third one I’ve got to return this month.Other than the three I’ve had to return recently,I’ve always found your products to be excellent.I would be grateful if you could send a replacement and refund my postage.I look forward to your reply and proper resolution of my problem,and will until the end of this week before seeking help from a consumer protection agency or the Better Business Bureau.Please contact me by the address on the envelope or by phone at 66688.Sincerely,Wang Hua高三英语投诉信作文3Dear Customer Service Representative,I am writing to comp[ain about the bad delivery service of your company.The IBM Desktop computer we ordered from your store two weeks ago finally arrived yesterday. There were not any signs of damage to the packing case at all, but when we opened it, we found, much to our surprise, that the back cover had been cracked and the screen had been scratched.In view of this, I have decided to make a formal complaint against your delivery service. I sincerely hope that you willreplace this computer as soon as possible. If this is not possible, I will have no alternative but to insist on a full refund.I would appreciate anything you can do to help us in this matter.Yours truly,(Signature)高三英语投诉信作文4Dear Sir:My name is Raymond, I am writing to tell you something about your restaurant questions.Last Saturday, I was going to your restaurant with my friends. We are very hungry, but when we order, your restaurant waiter But ignore our. So my friend was very angry. Besides, when the waiter come on .my friend ask her why ignore our, she is very aggressive for us and say you don’t see me I am very busy. So I do hope you can give your restaurant waiter have training about etiquette.Thank you for your time and kind consideration.Sincerely yoursRaymond高三英语投诉信作文5Dear manager,你好经理：I write this letter to you to make some complaints about the computer I bought in your store yesterday afternoon. There s something wrong with it. That makes me extremely unhappy.我写这封信给你是为了投诉昨天下午我在你店购置的电脑。
2020高考英语书面表达-投诉信
Para3 表达礼貌感谢:
7. 你若能尽快采取措施处理这个问题，我将感 激不尽。
I would appreciate it very much if you could take measures to deal with/solve the problem as soon as possible.
8. ห้องสมุดไป่ตู้果你能对此事给予足够的重视，我将非常感 谢。
I would appreciate it very much if you could give enough attention to this matter.
投诉信模板
Dear_______, I am_______ (自我介绍). I feel bad to trouble you but I am afraid that I
To make matters worse,......... It is so ....that I can hardly bear/ put up with.
Para3 提出解决方案:
5. 因此，我要求你发一个新的给我。
Therefore, I require that you (should) send me a new one.
三、写作词汇
（1）单词：
1. 抱怨，投诉 v. _c_o_m__p_l_a_in__；n. _c_o__m_p_l_a_in_t__
2. 通知 v. __in_f_o_r_m____ 3. 服务 n. __s_e_r_v_ic_e___
4. 态度 n. _a_t_t_it_u_d_e__ 5. 顾客n. _c_u_s_t_o_m__e_r _
9. 调查此次事件
look into/ inv_e_s_ti_g_a_t_e__th__e_m__a_t_t_e_r_/i_n_c_i_d_ent
高考英语作文投诉信
高考英语作文投诉信第一篇：高考英语作文投诉信投诉信Dear xiaoli: I am sorry to learn about the problem that has been troubling you recently.My suggestions are as follows: First of all , you should complain directly to the general manager, presenting the warranty , or any other record given to you.Besides , I think it necessary for you to show him what is wrong with the laptop that you bought in their store.Tell him politely but firmly that your computer needs to be changed because it often has a black screen and does not work suddenly.If he ignores it, you had better take a further step---reporting the case to the local consumer’sassociation to have your rights protected.I am looking forward to hearing good news from you.第二篇：高考英语作文投诉信高考英语作文投诉信范文投诉信：汤姆在一家商店购得劣质商品，遂与营业员交涉。
但该营业员对他态度粗暴，不予受理，汤姆为此向经理写一封投诉信。
January 3,2003 Dear Manager, Now I am writing to tell you that I bought a TV set from your shop several days ago.But when I brought it home and turned it on, I found it didn’t work properly.So I took it back to the shop and told the assistant what had happened.T o my surprise, your assistant didn’t help me to solve the problem.On the contrary, he shouted at me rudely and refused to examine it.I know that your shop enjoys a high reputation of good service, so I bought the TV set in your shop.But today, I am sorry to find that such service should have happened in your shop and your assistant didn’t seriously thinkof the interests of customers.I hope you will look into the matter and give me a reasonable explanation.I am waiting to know how you will deal with it.Thank you for your consideration and I am expecting an early reply.Sincerely yours，Tom第三篇：高考英语投诉信应用文投诉信一、题型特点与写作思路1、题型特点投诉信是写信人对产品或服务表示不满的信件。
2020高考英语作文写作体裁：投诉信
2020高考英语作文写作体裁：投诉信【篇首句】介绍自己，说明写作目的：投诉。
1. I’m Li Hua. I feel bad to trouble you but I’m afraid that I have to make a complaint about your restaurant.我是李华。
很不想给你添麻烦。
但是，恐怕我不得不对你们餐馆进行投诉。
2. I’m writing to you to complain about...我写信是投诉......3. I want to express my dissatisfaction about the woolen scarf I bought from your company.我想要表达我对从你们公司买的羊毛围巾的不满。
【篇中句】说明投诉问题、后果，并提出合理建议。
1. In the first place, the food is too salty and the water isn’t served in time. In addition, the music you broadcast is too noisy. Under these circumstances, I find it hard to sit here having dinner quietly.首先，食物太咸，水没有及时端上来。
而且，你们播放的音乐太吵了。
在这样的环境下，我很难安静的坐在这里吃饭。
2. While I was on holiday in Hong Kong about a week ago, I bought a green shirt for 300 HK dollars in your shop, but there seems to be something wrong with it. When it’s washed, it fades in colour. Now I can’t wear it.大概一周前我在香港度假的时候，我在你们店里花300港元买了一件绿色衬衫，但是看上去似乎有一些状况。
超全面超实用备战新高考英语满分作文万能模板：书信之投诉信和道歉信
备战新高考英语满分作文万能模板书信之投诉信和道歉信距离高考还有一段时间，不少有经验的老师都会提醒考生，愈是临近高考，能否咬紧牙关、学会自我调节，态度是否主动积极，安排是否科学合理，能不能保持良好的心态、以饱满的情绪迎接挑战，其效果往往大不一样。
以下是本人从事10多年教学经验总结出的以下学习资料，希望可以帮助大家提高答题的正确率，希望对你有所帮助，有志者事竟成！养成良好的答题习惯，是决定高考英语成败的决定性因素之一。
做题前，要认真阅读题目要求、题干和选项，并对答案内容作出合理预测;答题时，切忌跟着感觉走，最好按照题目序号来做，不会的或存在疑问的，要做好标记，要善于发现，找到题目的题眼所在，规范答题，书写工整;答题完毕时，要认真检查，查漏补缺，纠正错误。
总之，在最后的复习阶段，学生们不要加大练习量。
在这个时候，学生要尽快找到适合自己的答题方式，最重要的是以平常心去面对考试。
英语最后的复习要树立信心，考试的时候遇到难题要想“别人也难”，遇到容易的则要想“细心审题”。
越到最后，考生越要回归基础，单词最好再梳理一遍，这样有利于提高阅读理解的效率。
另附靠前30天复习方法。
应用文写作是测试学生语言交际能力和语言运用能力的有效题型。
学生只有熟悉并掌握常见的应用文类型及其涉及的写作要点和常用句式，才能结合具体的写作语境提炼出写作的全部要点。
下面是天学英语教研团队给出的各个习作类型的常规要点和常用句式，以帮助学生攻克难关，取得高分。
投诉信【题型分析与写作方法】题型分析：在生活中，人们通常用写投诉信的方式解决消费利益受损、正常生活和工作受到干扰等问题。
投诉信与普通书信的格式基本相同。
但要注意的是，写投诉信的目的是解决问题而不是泄愤，因此写信时一定要注意态度诚恳、直截了当。
投诉信通常包括以下几个方面的内容：说明投诉的原因并表示遗憾；实事求是地陈述事情发生的经过，切记不要夸大其词；指出问题引发的后果，提出批评及处理的意见或敦促对方采取措施，或者提出所希望的赔偿以及补救方式。
高考英语写作技巧投诉信(投诉网上购买到问题运动鞋)
Possible version 2
Dear Sir or Madam,
I’m a regular customer of your online shoe store (Self-introduction) . I’m writing to express (my) dissatisfaction with the low quality product (that) you sent/sold to me. (Purpose of writing)
faults. First,… Second,… Worse still…
2. It is disappointing that there are some problems with the goods and service you offered that need your immediate attention/solution. First, …Besides, …What makes matters worse,…
6. I hope you will look into the matter immediately and give me a reasonable explanation.
7. I hope you will make an informal apology to me.
8. I hope you will take proper measures to prevent this happening again.
3. I’m writing to make a complaint about my unpleasant shopping experience on your online shop. 三、反映问题
高考英语应用文考前冲刺(三)投诉信
高考英语应用文考前冲刺（三）投诉信一、必背套句1.我写信向你投诉有关上个月我在你家店买的手机的问题。
I’m writing to express my dissatisfaction about the mobile phone which I bought last month in your store.2.我是你的一个顾客。
我想投诉你店里一个服务员的不礼貌而且粗鲁的行为。
I am one of your customers. I’m writing to complain about one of your waiters’ improper and rude behaviors.3.我对……不满意有一些主要原因。
首先，……更糟糕的是，……最后，……There are some main reasons why I am not content with…First, … What’s worse, …Eventually, …4.我真诚地希望你能认真调查这件事情，以及采取恰当的措施防止类似事件再次发生。
I sincerely hope that you will look into the matter seriously and proper measures should be taken to prevent such an incident happening again.5. 你若能尽快采取措施处理这个问题，我将感激不尽。
I would appreciate it very much if you could take measures to solve the problem as soon as possible.二、写作模板Dear ________，My name is/I am ________. I am writing to you for ________. Firstly, ________. Secondly, ________. Thirdly, ________. Therefore, I require that you send me a new one of the same model within a month.To be honest/Honestly speaking, ________. Therefore, I do require(hope) ________.Thank you for your consideration.Sincerely yours,Li Hua三、高分范文你是李华，两周前你从网上一套书虫系列读物（BookwormSeries）昨天才到货，且包装破损，数量不足。
应用文写作投诉信讲义-高考英语作文复习专项
应用文写作——投诉信一、开头表明自己的写作意图，投诉、抱怨，要注意语言礼貌1. I am Li Hua, a (regular) customer of Amazon/your store, I'm writing to you to plain about...2. I'm writing to express my dissatisfaction/disappointment3. I'm writing lo inform you of a problem I am having with4. I wish to draw you attention to the problem/fault that5. I would like to express my dissatisfaction with the … bought on …(website) which is of poor quality.表达不满之情1. I was surprised /disapp ointed/annoyed to find … Much to my disappointment…2. Actually what annoyed me most was that…3. What bothers/annoys most is... To make matters worse,.../ Worse still, ...4. It was not until yesterday that 1 received the books/ order. Not until yesterday did I receive the books.5. I am very annoyed about the unsatisfying service offered by your staff.Paragraph2: 指出商品/服务的问题（投诉内容），并提出自己希望的解决方案二、投诉内容1. When the bag reached me, I was disappointed to find that there were some spots on the bag. Which could not be wiped off.（物品）When I checked the package,...2. When I reported it to your worker, he was rude to me, totally ignoring my request.3. When I checked with your worker, he treated me rudely, saying that it was all my fault.（服务）4. After my family checked in on August 5th, we were annoyed to find there was no access to the Internet and no hot water available after 10 p.m. Worse still, the room attendant was rude when we reported these problems to him. We didn't have access to the Internet The hotel didn't provide access to the Internet.三、提出要求/诉求1. I hope you will take my plaints seriously and resolve this matter quickly/ have it settled as soon as possible.2. I am waiting for a reasonable explanation and (expecting) an early reply.3. This is the worst experience I have ever had, and I would like to have my money back and an apology from your worker.4. I will return the novels and claim a full refund. Attached is my proof of the purchase.5.1 strongly demand either the school bag be exchanged or you give me a full refund6. For the above reasons, I strongly demand either you deliver a new one to me or return my money.四、结尾• Thanks for your consideration.• I'd appreciate it if you could settle the problem soon .• I'd be grateful if you provide a satisfying solution.• I believe you will take my plaint seriously.• I’d appreciate it if my demand is met.• Hopefully, you would look into the matter and make some appropriate improvements.写作模板：Dear sir or madam,I am Li Hua, ____________.I am writing to concern over the worrying effected/result caused by________, expecting to mand your attention and assistance/support.__________(when), I bought __________ at/on ___________ to________________(使用目的). However, I couldn’t help noticing some problems wi th it when I started to use it. After further inspection, I disappointedly found some other problems arouse, which means it was of poor quality. What annoyed me most is that the attendant on duty refused my requests rudely when I ask for a replacement. My purpose of writing this letter is to appeal to those in the service industry to enhance their service quality and return my money.Looking forward to your early reply.Yours sincerely,Li Hua 【例文1】假定你是李华，上周你在网上购买了一本英语字典，收到后发现一些问题。
8.高考英语写作之投诉信—模板+真题+模拟冲刺高考必备写作素材
八．投诉信【高三模拟考试】假定你是李华。
三月初你在网上买了一双鞋子，打算送给妈妈作为三八妇女节的礼物。
但是，收到货后发现存在若干问题。
请你就此给网店客服写邮件投诉。
要点如下：1.介绍购物情况；2.反映存在问题；3.提出解决方案。
注意： 1.词数100左右；2.可以适当增加细节，以使行文连贯。
首段1.自我介绍※I am one of you customers.※I am Li Hua, a customer of your store/restaurant/hotel.※I am Li Hua, a customer who bought a pair of shoes from your website in early March.2.写作背景※I ordered the shoes for my mum as a gift on Women’s Day. However, to my disappointment,I have come across some problems.3. 写作目的※I am writing to make a complaint about them.※I am writing to complain about them.※I am writing to complain about your unsatisfying service.中间段1.主旨句※There are the following problems.※To begin with, it didn’t arrive on schedule, which missed the Women’s Day.※Besides, much to my dissatisfaction, not only is it the wrong size but it is also of wrong color.※What bothers/annoys me most is the quality of the shoes, for they are not made of genuine leather and give off bad smell.总结：※I am not satisfied（so annoyed）to have received such poor service, and I believe I am qualified to ask you to handle it.※There is no doubt that your service needs to be improved.※I am disappointed with your service.※I hope you can either return my money or deliver/arrange a new pair to me as soon as possible.※I hope you can better your service in case the same matter arises in the future.※I hope you will take the matter seriously and make an effort to solve the problem.※I hope you can look into the case and take effective measures to prevent such things happening again.结尾段※I am really annoyed about it. I would be more than pleased if you could take my complaints seriously. Any early reply is highly appreciated.※I am really annoyed about it. I would appreciate it if you could handle the matter at your earliest convenience. Any early reply is highly appreciated.【模拟演练】假设你是李华，最近跟父母去国外旅行时所居住的旅馆服务不好。
高考投诉信英语作文
Dear Sir or Madam,I am writing to formally express my dissatisfaction and to lodge a complaint regarding the recent National College Entrance Examination Gaokao that I participated in.I believe it is imperative that the concerns I raise are addressed to ensure the integrity and fairness of the examination process.Firstly,I would like to bring to your attention the issue of time management during the exam.The allotted time for the Mathematics section was insufficient,causing undue stress and pressure on the candidates.This resulted in many students,including myself, not being able to complete the exam within the given time frame.The time constraint significantly affected our ability to perform to the best of our abilities and to showcase our true potential.Secondly,I would like to address the issue of the exam environment.The examination hall was uncomfortably hot,and there was a lack of proper ventilation.This made it difficult for us to concentrate and focus on the questions.The discomfort caused by the heat was a distraction that hindered our performance.Moreover,I noticed that the seating arrangement in the examination hall was not optimal. The desks were placed too close to each other,which made it difficult to maintain privacy and focus on the exam.This was particularly problematic as it led to a sense of claustrophobia and made it challenging to concentrate on the tasks at hand. Additionally,I would like to point out that the instructions provided for some of the questions were ambiguous and unclear.This led to confusion among the candidates,and it was difficult to understand what was being asked.The lack of clarity in the instructions affected our ability to answer the questions accurately and effectively. Furthermore,I believe that the marking scheme for the exam was not transparent.There was no clear indication of the marking criteria,which led to uncertainty and anxiety among the candidates.The lack of transparency in the marking scheme made it difficult for us to gauge our performance and understand how our answers would be evaluated. Lastly,I would like to express my concern about the lack of support and guidance provided by the examination authorities.There was no assistance available to address any queries or concerns that we had during the exam.This lack of support made it difficult for us to navigate any issues that arose during the examination process.In conclusion,I urge the examination authorities to take these concerns seriously and toimplement necessary changes to improve the examination process.Ensuring a fair and conducive examination environment,providing clear instructions,and maintaining transparency in the marking scheme are crucial to uphold the integrity of the Gaokao.I appreciate your attention to this matter and look forward to a prompt response and resolution.Yours sincerely,Your Name。
高考英语书面表达投诉信
高考英语书面表达投诉信高考英语中的书面表达中，投诉信要如何书写呢?下面是店铺给大家整理的高考英语书面表达投诉信的相关知识，供大家参阅!高考英语书面表达投诉信篇1January 3,2003Dear Manager,Now I am writing to tell you that I bought a TV set from your shop several days ago. But when Ibrought it home and turned it on, I found it didn’t work properly. So I took it back to the shopand told the assistant what had happened. To my surprise, your assistant didn’t help me to solvethe problem. On the contrary, he shouted at me rudely and refused to examine it.I know that your shop enjoys a high reputation of good service, so I bought the TV set in yourshop. But today, I am sorry to find that such service should have happened in your shop and yourassistant didn’t seriously think of the interests of customers.I hope you will look into the matter and give me a reasonable explanation. I am waiting to knowhow you will deal with it. Thank you for your consideration and I am expecting an early reply.Sincerely yours,Tom高考英语书面表达投诉信篇2Dear xiaoli:I am sorry to learn about the problem that has been troubling you recently. My suggestions are as follows:First of all , you should complain directly to the general manager, presenting the warranty , or any other record given to you. Besides , I think it necessary for you to show him what is wrong with the laptop that you bought in their store. Tell him politely but firmly that your computer needs to be changed because it often has a black screen and does not work suddenly. If he ignores it, you had better take a further step---reporting the case to the local consumer’s association to have your rights protected.I am looking forward to hearing good news from you.高考英语书面表达投诉信篇3Dear Customer Service Representative,I am writing to comp[ain about the bad delivery service of your company.The IBM Desktop computer we ordered from your store two weeks ago finally arrived yesterday. There were not any signs of damage to the packing case at all, but when we opened it, we found, much to our surprise, that the back cover had been cracked and the screen had been scratched. In view of this, I have decided to make a formal complaint against your delivery service.I sincerely hope that you will replace this computer as soon as possible. If this is not possible, I will have no alternative but to insist on a full refund.I would appreciate anything you can do to help us in this matter. Yours truly,高考英语书面表达投诉信篇4Dear sir/madam:I feel bad to trouble you, but I’m afraid that I have to makea complaint about.The reason for my dissatisfaction is a letter delivered by mefrom your post office,three days ago still haven’t been delivered to the address.In the first place,as a person in charge of the post office,I believe you must know the importance of deliverable efficiency.But ,As a custorm of your post office,there is a regrettable matter I have to tell you that my letter still haven’t been delivered to the address,which makes me seriously doubt your post office’s efficiency and trust worthines s.I belive both of us are unwilling to make such an unhappy thing happen,so I appreciate it very much if the letter would be delivered to the destination as soon as possible and I would like to have this matter settled by two days.I belive you can solve this matter properly. Thank you for your consideration and I will be looking forward to your reply.Yours custorm高考英语书面表达投诉信篇5Dear Sir or Madam,I am writing to express my dissatisfaction about the bad delivery service of your company, and I will really appreciate your willingness to make up for the loss.Because of our inventory shortage, we ordered thirty computers of the Lenovo Y470—IFI, from Pacific Digital Corp in Guangzhou, which is one of your partners in express business. After we paid the money on 20 March, 2012, the Pacific Digital immediately sent out the goods using Swift & Safe Express, and they assured us that if everything went well, the goods would arrive at our branch office in three days at most. But it turned out that you spent fifteen days in delivering them.During the fifteen days when we were waiting for the computers to come, we tried to contact you to find out the reason for the delay. We searched on your website, using thedelivery order number to track the shipment, but there were not any information concerning it. And we called your customer service number, but it didn’t provide an exact answer either.What’s more, when the computers finally arrived after a delay for half a month, two Of the packages didn’t seem to be in good shape and there were signs of visible damage on them. It’s evident that the damage is caused by unduly rough handling.I sincerely regret having to write this letter, but I demand a claim for the delay and the damaged goods. Firstly, during the time when the computers were on their way, there were no such computers in our store to sell, which caused us a considerate loss since the Y470---IFI were the best-selling type of computers. Second, the two damaged ones are still in our shop and there seems to be little chance that they could be sold, which means that we may lose 7,000 RMB (we paid 3,500 RMB for each when we bought them).。
- 1、下载文档前请自行甄别文档内容的完整性，平台不提供额外的编辑、内容补充、找答案等附加服务。
- 2、"仅部分预览"的文档,不可在线预览部分如存在完整性等问题,可反馈申请退款(可完整预览的文档不适用该条件!)。
- 3、如文档侵犯您的权益，请联系客服反馈,我们会尽快为您处理(人工客服工作时间：9:00-18:30)。
2020届新高考高三英语书面表达作文讲义（三十）投诉信写作常用提分句式整理与真题练习投诉信结构第一段：开门见山说明写作目的-投诉。
第二段：说明投诉问题、后果并提出要求。
第三段：希望给予考虑并期待对方尽快回复。
一、常用句式01开头句开门见山，说明写作目的：投诉。
1. I'm Li Hua. I feel bad to trouble you but I'm afraid that I have to make a complaint about the poor service in your restaurant/ the poor quality of your products of your company.我是李华。
很不想给你添麻烦。
但是，恐怕我不得不对你们餐馆糟糕的服务/你公司糟糕的产品质量进行投诉。
2. I'm writing to you to complain about...and ask for solutions to the problem as soon as possible.我写信是投诉...并要求尽快解决问题。
3. I'm writing to express my dissatisfaction about ... I bought/purchased from your company.我想要表达我对从你们公司买的...的不满。
02正文句说明投诉问题、后果，并提出合理建议。
1. In the first place, .... In addition, .. Under these circumstances,I find it hard to do...首先，...而且，... 在这样的情况下，我很难...。
You can imagine how upset I was ( to do sth)!你能想象(...) 我是多么的难过啊！2. While I was on holiday in Hong Kong about a week ago, I bought a green shirt for 300 HK dollars in your shop, but there seems to be something wrong with it. When it's washed, it fades in colour. Now I can't wear it. 大概一周前我在香港度假的时候，我在你们店里花300港元买了一件绿色衬衫，但是看上去似乎有一些状况。
当被洗的时候，它会掉色。
现在，我不能穿了。
3. It arrived on time the day before yesterday. But when I checked it,I found a hole in the middle. I was astonished because the hole was obvious and I didn't think you should neglect this deficiency（缺陷）.它是前天按时到的。
但是当我检查时，我发现中间有个洞。
我很震惊，因为这个洞和明显，我认为你们不应该忽略这个缺陷。
4. I have dialed your service number for several times but it was always busy.我多次拨打你们的服务电话，但它总是占线。
5. Now this problem keeps worrying me.现在这个问题一直在困扰我。
6. I demand either a new... should be posted to me immediately or I should be give a full refund.我要求马上寄给我新的...或者给我全额退款。
7. Can you change a new one for me as soon as possible?你们可以尽快给我换件新的吗？8. I insist you change a new one for me or give me a refund（退款）. 我坚持你们给我换件新的或者给我退款。
9. I demand that she should make an apology to me face to face.我要求她当面向我道歉。
10. Worse still更糟糕的是to my angerto my disappointment使我生气/失望的是There is something wrong with......有问题change it for a new one=change it for another one换新的make an apology to meapologize to me向我道歉03结尾句希望给予考虑，并期待对方尽快回复。
1. Thanks for your consideration.感谢你的考虑。
2. I hope you will give due attention to this matter.我希望你给予此事应有的重视。
3. I believe you will take my complaint seriously.我相信你会认真考虑我的投诉。
4. I'll appreciate it if my demand is met.如果我的要求被满足，我会非常感激。
5. I'm looking forward to your early reply.期待着你早日答复。
6. I hope you will deal with my complaint at your earliest convenience. 我希望你们能尽早处理二、范文1) 你是李华，两周前你从网上一套书虫系列读物（BookwormSeries）昨天才到货，且包装破损，数量不足。
请就此向网店客服写邮件投诉。
要点如下：1. 介绍购物情况2. 反映存在问题3. 提出解决方案注意：1. 词数80词左右 2. 可适当增加细节，使行文连贯 3. 开头结尾已给出，不计入总词To whom it may concern,I am one of your customers(顾客). I ordered（订购）a set of(一套) Bookworm Series on your website two weeks ago, but I didn’t receive them until yesterday. And much to my disappointment, the books were so poorly packed up that the cover of one book was torn. To make matters worse, it is not a complete set, as I found one book missing.I am sorry to have received such poor service, and I believe I have every right to ask you to deal with this problem. I hope that you either return my money or deliver a new set of books to me. Besides, I'd like to be informed of the process of your dealing with my complaint.Looking forward to your reply.Sincerely,Li Hua2) 汤姆在一家商店购得劣质商品，遂与营业员交涉。
但该营业员对他态度粗暴，不予受理，汤姆为此向经理写一封投诉信。
Dear Manager,Now I am writing to tell you that I bought a TV set from your shop several days ago. But when I brought it home and turned it on, I found it didn’t work properly. So I took it back to the shop and told the assistant what had happened. To my surprise, your assistant didn't help me to solve the problem. On the contrary, he shouted at me rudely and refused to examine it.I know that your shop enjoys a high reputation of good service, so I bought the TV set in your shop. But today, I am sorry to find that such service should have happened in your shop and your assistant didn't seriously think of the interests of customers.I hope you will look into the matter and give me a reasonable explanation.I am waiting to know how you will deal with it. Thank you for your consideration and I am expecting an early reply.Sincerely,Tom。