客房部新员工培训计划(中英文)
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工作安全
KEY CONTROL
钥匙管理
ROOM STATUS
房态
FLOOR ATTENDANT SERVICE
楼层服务
TIPS
小费
HOW TO CONSERVE ENERGY
如何节省能源
ENTERING A GUEST ROOM
如何进入客房
HOW TO CLEAN RUBBISH BIN
清洁垃圾桶
HOW TO CLEAN A GUEST ROOM
客房部文员
JOB DESCRIPTION：ROOM ATTENDANT
楼层服务员
DEPARTMENT COMMUNICATION
部门沟通
TELEPHONE SKILL
电话技巧
SANITATION STANDARDS
卫生标准
REASONABLE JOB REQUESTS
合理的工作要求
JOB SAFETY
CLEANING GUEST FLOOR CORRIDORS
楼层走廊清洁
CLEANING PUBLIC TELEPHONE AND ASHTRAY
公用电话及烟灰缸的清洁
CLEANING SERVICE AREAS AND EMERGENCY
STAIRWAY清洁服务区和紧急疏散楼道
HOW TO USE A VACUUM CLEANER
进入住人房的程序
ROOM LINEN INVENTORY
房间布草的盘点
PRIORITY CLEANING
优先清洁房间
RELEASING ROOMS BY TELEPHONE
如何通过电话修改房态
ROOM WAIT REQUESTS
候房要求
REPORTING DAMAGES
如何报损
WORK ODERS
工程维修单
借给客人的物品
GUEST LAUNDRY COLLECTING & ISSUING
客衣的收发操作标准
ROOM TRANSFER TRANSFER OF AMENITIES
调房.调换房间设施
DO NOT DISTURB FOLLOW-UP
请勿打扰房的跟踪
HOW TO TAKE A REQUEST
如何接受请求
如何补充客用消耗品
HOW TO VACUUM ROOM
如何进行房间吸尘
HOW TO POLISH SHOES
如何擦鞋
DISINFECTING GUESTROOM TELEPHONES
如何对客房电话消毒
CLEANING THE (MINIBAR) REFRIGERATOR
如何清洁（迷你吧）电冰箱
HOW TO WASH THE GLASSES
如何打扫客房
Date 日期
Department: 部门
Position职位
Signatures签名 Employee员工 Trainer 培训员
Comments 备注
INTRODUCTION OF ROOM CONFIGURATION
房型介绍
HOW TO COLLECT ROOM SERVICE TROLLEY
Initial Training Plan 初期培训计划
Training Coordinator 培训督导签名：
Signed by Dept. Head 部门总监/经理：
Name of the new employee 新员工姓名 Date of Employment 入职日期
Initial Tasks初始任务和学习要点
如何操作吸尘器
HOW TO SET UP A PANTRY ROOM
如何设置工作间
HOW TO RESTOCK TROLLEY
如何补充服务车
HOW TO PUSH A TROLLEY
如何推动工作车
BABY－SITTING
婴儿看护服务
EXPLAINING HOTEL GUESTROOM FACILITIES
如何清洗玻璃杯
REMOVING STAINS FROM CARPET
如何去除地毯上的污渍
MAINTAINING HIGH QUALITY OF CARPET
如何保持地毯的高质量
GENERAL CLEANING
如何做大清洁
HOW TO CONDUCT DAILY GUESTROOM CHECK
如何进行日常客房检查
如何向客人介绍酒店客房设施
HOW TO DO TURN DOWN SERVICE
如何提供夜床服务
HOW TO HANDLE GUEST LAUNDRY
如何处理客人洗衣
HOW TO HANDLE LOST AND FOUND
如何处理失物招领
HANDLING LOST ITEMS
如何处理丢失物品
ITEMS ON LOAN TO GUESTS
如何收集送餐服务托盘和服务车
HOW TO CLEAN FURNITURE AND FIXTURES
如何清洁家具和设施
STRIPPING THE BED
如何撤换床上布草
HOW TO MAKING BED
铺床
BATHROOM CLEANING
浴室清洁
HOW TO DUST
如何擦尘
HOW TO REPLENISH GUEST SUPPLIES
INTRODUCTION OF HSKP DEPT.
部门介绍
BYLAW OF HSKP
管家部规章制度
PROPER BEHAVIOR FOR HOUSEKEEPING STAFF
客房部员工正确的举止
JOB DESCRIPTION：FLOOR SUPERVISOR
楼层主管
JOB DESCRIPTION：HOUSEKEEPING CLERK
UNIFORM EXCHANGE
Hale Waihona Puke Baidu制服的更换
UNIFORM ISSUANCE POLICY
制服的发放制度
OPERATIONAL PRACTICE
实际操作
CHECKING AND REPLENISH MINIBAR
如何检查和补充迷你吧内物品
HOW TO REPORT NO BAGGAGE OCCUPIED ROOM
如何报告无行李住房
MINIBAR PROCEDURE
迷你吧操作程序
HANDLING CHECK OUT ROOM
如何处理退房
HOW TO REPORT SUSPICIOUS LOOKING
CHARACTER如何报告可疑人员 HOLDING OPEN AND SECURING GUEST ROOM DOOR安 全开房门
HOW TO REQUEST GUEST SUPPLIES
如何申请客用消耗品
WEEKLY REQUISITION
如何做每周申请
FLOWER REQUEST
鲜花申请
ALLOWING ACCESS TO GUEST ROOM
KEY CONTROL
钥匙管理
ROOM STATUS
房态
FLOOR ATTENDANT SERVICE
楼层服务
TIPS
小费
HOW TO CONSERVE ENERGY
如何节省能源
ENTERING A GUEST ROOM
如何进入客房
HOW TO CLEAN RUBBISH BIN
清洁垃圾桶
HOW TO CLEAN A GUEST ROOM
客房部文员
JOB DESCRIPTION：ROOM ATTENDANT
楼层服务员
DEPARTMENT COMMUNICATION
部门沟通
TELEPHONE SKILL
电话技巧
SANITATION STANDARDS
卫生标准
REASONABLE JOB REQUESTS
合理的工作要求
JOB SAFETY
CLEANING GUEST FLOOR CORRIDORS
楼层走廊清洁
CLEANING PUBLIC TELEPHONE AND ASHTRAY
公用电话及烟灰缸的清洁
CLEANING SERVICE AREAS AND EMERGENCY
STAIRWAY清洁服务区和紧急疏散楼道
HOW TO USE A VACUUM CLEANER
进入住人房的程序
ROOM LINEN INVENTORY
房间布草的盘点
PRIORITY CLEANING
优先清洁房间
RELEASING ROOMS BY TELEPHONE
如何通过电话修改房态
ROOM WAIT REQUESTS
候房要求
REPORTING DAMAGES
如何报损
WORK ODERS
工程维修单
借给客人的物品
GUEST LAUNDRY COLLECTING & ISSUING
客衣的收发操作标准
ROOM TRANSFER TRANSFER OF AMENITIES
调房.调换房间设施
DO NOT DISTURB FOLLOW-UP
请勿打扰房的跟踪
HOW TO TAKE A REQUEST
如何接受请求
如何补充客用消耗品
HOW TO VACUUM ROOM
如何进行房间吸尘
HOW TO POLISH SHOES
如何擦鞋
DISINFECTING GUESTROOM TELEPHONES
如何对客房电话消毒
CLEANING THE (MINIBAR) REFRIGERATOR
如何清洁（迷你吧）电冰箱
HOW TO WASH THE GLASSES
如何打扫客房
Date 日期
Department: 部门
Position职位
Signatures签名 Employee员工 Trainer 培训员
Comments 备注
INTRODUCTION OF ROOM CONFIGURATION
房型介绍
HOW TO COLLECT ROOM SERVICE TROLLEY
Initial Training Plan 初期培训计划
Training Coordinator 培训督导签名：
Signed by Dept. Head 部门总监/经理：
Name of the new employee 新员工姓名 Date of Employment 入职日期
Initial Tasks初始任务和学习要点
如何操作吸尘器
HOW TO SET UP A PANTRY ROOM
如何设置工作间
HOW TO RESTOCK TROLLEY
如何补充服务车
HOW TO PUSH A TROLLEY
如何推动工作车
BABY－SITTING
婴儿看护服务
EXPLAINING HOTEL GUESTROOM FACILITIES
如何清洗玻璃杯
REMOVING STAINS FROM CARPET
如何去除地毯上的污渍
MAINTAINING HIGH QUALITY OF CARPET
如何保持地毯的高质量
GENERAL CLEANING
如何做大清洁
HOW TO CONDUCT DAILY GUESTROOM CHECK
如何进行日常客房检查
如何向客人介绍酒店客房设施
HOW TO DO TURN DOWN SERVICE
如何提供夜床服务
HOW TO HANDLE GUEST LAUNDRY
如何处理客人洗衣
HOW TO HANDLE LOST AND FOUND
如何处理失物招领
HANDLING LOST ITEMS
如何处理丢失物品
ITEMS ON LOAN TO GUESTS
如何收集送餐服务托盘和服务车
HOW TO CLEAN FURNITURE AND FIXTURES
如何清洁家具和设施
STRIPPING THE BED
如何撤换床上布草
HOW TO MAKING BED
铺床
BATHROOM CLEANING
浴室清洁
HOW TO DUST
如何擦尘
HOW TO REPLENISH GUEST SUPPLIES
INTRODUCTION OF HSKP DEPT.
部门介绍
BYLAW OF HSKP
管家部规章制度
PROPER BEHAVIOR FOR HOUSEKEEPING STAFF
客房部员工正确的举止
JOB DESCRIPTION：FLOOR SUPERVISOR
楼层主管
JOB DESCRIPTION：HOUSEKEEPING CLERK
UNIFORM EXCHANGE
Hale Waihona Puke Baidu制服的更换
UNIFORM ISSUANCE POLICY
制服的发放制度
OPERATIONAL PRACTICE
实际操作
CHECKING AND REPLENISH MINIBAR
如何检查和补充迷你吧内物品
HOW TO REPORT NO BAGGAGE OCCUPIED ROOM
如何报告无行李住房
MINIBAR PROCEDURE
迷你吧操作程序
HANDLING CHECK OUT ROOM
如何处理退房
HOW TO REPORT SUSPICIOUS LOOKING
CHARACTER如何报告可疑人员 HOLDING OPEN AND SECURING GUEST ROOM DOOR安 全开房门
HOW TO REQUEST GUEST SUPPLIES
如何申请客用消耗品
WEEKLY REQUISITION
如何做每周申请
FLOWER REQUEST
鲜花申请
ALLOWING ACCESS TO GUEST ROOM