高考英语三轮复习天天练：Day 16 7选5阅读+语法填空+短文改错附答案解析

高考英语三轮复习天天练

Day 16 7选5阅读+语法填空+短文改错

Passage1

限时：7分钟

No matter what type of business you run, it has to deal with things that go wrong from your customer’s point of view. Complaints can be a great source of information for organizations to make corrections as well as further improvements. 1

1.You should listen actively to what the customer has said by maintaining comfortable eye contact. 2

2. 3 It’s important for you to know that your apology must appear sincere to the customer, and not an empty exercise. And also you should show the customer you’ve accepted the responsibility and provide him with choices or, you’ll do something about his complaint.

3.Talk with the client and discover the best means to resolve his problem. 4 In this case it’s importan t to let your customer know an estimation of how long it will take to take action on his complaint.

4.A simple “Thank you” is one way to let the customers know you appreciate the time and effort they’ve taken to inform you about a problem of your company’s service or product that you need to know about.

5.Create a procedure for recording different types of customer

complaints. 5

A. Listen to your customer’s complaints and you can improve your service.

B. There will be times when you’ll be unable to res olve the issue immediately.

C. When receiving a complaint, you should apologize for the failure the customer has identified.

D. They are a valuable source of information to determine various root causes that need to be addressed within your company.

E. So it’s important to learn to deal with customers’ complaints efficiently.

F. Don’t feel ashamed of the failure in your service or product.

G. You should also show your customer that you do understand him by giving full attention.

Passage2

限时：8分钟

The task of being accepted in a university begins early for some students. Long before they graduate from high school, they take special 1 (course) to prepare for advanced study.

They may also take one or more examinations which test how well 2 (prepare) they are for the university. In the final years of high school, they complete 3 (apply), and send them to the universities 4

interest them most. Some high school students may be required to have a interview 5 professors from the university. Neatly 6 (dress) and a little bit nervous, they are determined to show that they have a good attitude and the ability 7 (succeed).

If they are accepted, many universities will offer them an instruction program to get to know the procedures for students advising, university rules, the use of library and all the 8 major services of the university.

Beginning a new life can be very puzzling. The 9 the students learn about the university, the easier it will be for them to adapt to the new environment. However, it 10 (take) time to get used to college life.

1.________________

2.__________________

3. ________________

4.__________________

5. ________________

6.__________________

7. ________________ 8.__________________

9. ________________ 10.__________________

Passage3

限时：8分钟

I consider myself something of an expert on 1 (apologize). A quick temper has provided me 2 plenty of opportunities to make them. In one of my earliest 3 (memorize), my mother was telling me, “Don’t watch the ground when you say, ‘I’m sorry’. Hold your head up—and