餐厅迎客服务--现代酒店英语口语实用教程第12课
[现代酒店英语口语的实用教程]现代酒店英语口语实用教程
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[现代酒店英语口语的实用教程]现代酒店英语口语实用教程经典对话B=Bellman 开房员G=Guest 顾客B：Here is your room, Mr. Johnson. After you.这是您得房间，约翰逊先生。
您先请。
G：Thank you.谢谢。
B：Shall I draw the curtain for you?我为您拉开窗帘好吗？G：OK, thank you. By the way, do you know when room service is available?好，谢谢。
顺便问一下，你知道客房送餐服务得时间吗？B：It’s available twenty-four hours a day. And in the first draws of the dresser, you’ll find a brochure with full information about the facilities and services of our hotel.客房送餐服务是24 小时都提供的。
在梳妆台的第一个抽屉里有一本小册子，上面有关于我们酒店所有设施和服务的信息。
G：Oh,I see. Um Here’s something for you.（Giving tips）谢谢，这点东西给你(递小费)。
B：That’s very nice of you, thank you . Is there anything else I can do for you?非常感谢，您真是太好了。
还需要我为您做什么吗？G：No, thanks.不用了，谢谢。
B：I’m always at your service, Mr. Johnson. Have a nice day. Good-bye!我随时乐意为您服务，约翰逊先生。
祝您愉快，再见！常用句型百宝箱1. 介绍酒店的设施服务1) There is a French caféand a Korean barbeque restaurant on the 3rd Floor.三楼有一家法式咖啡厅和一家韩国烧烤餐厅。
《饭店专业英语》Part 2 Unit 12 Lost and Found Service
•
Could you tell me the features of your wallet?
•
请问您的钱包有什么特征？
•
What’s in it?
•
里面都装的什么？
•
Where have you been?
•
你去过哪里？
Using what you have learned above.
• A. Match the following sentences. • 1. I lost my bag in the hotel.
• What should you say when guests lose their valuables?
The procedure of lost and found service
• Step 1 Listen倾听 • Step 2 Show sympathy表示同情 • Step 3 Ask the details询问详细情况 • Step 4 Take notes做记录 • Step 5 Take actions立即行动 • Step 6 Notify the result反馈结果
wallet钱包cash现金clothes衣服files文件whatothervaluablethingswouldguestsperhapslosewhatshouldyousaywhenguestslosefoundserviceshowsympathy表示同情takenotes做记录takeactions立即行动result反馈结果ii
A. Pair Work • Work in pairs to write as many requires as
possible about lost and found service, using what you have learned above.
餐厅服务英语 接待客人
Receiving the Diners 接待客人Unit 2 Receiving the Diners 接待客人ConversationA. Seating an individual dinerHostess: Good afternoon, madam. Have you got a reservation?Gueset: Yes, for 12: name is Bush.H: Yes, you’re welcome, Miss you follow we,please?How about the table near the window?G: Oh, it’s quite has a good view of the city.H: Yes, take your seat, ’ll bring a menu for you right away.group guestsWaitress: Good evening, ladies and to our you the members of the same group?Guest: Yes, we have a reservation in your restaurant.W:Yes, your tables are over you please come this way?G: Thank you.G: I think so.W: Please take your sit at the same table for each a moment, please. We’ll bring your food a nd drinks right away.G: Miss, can I have Maotai?W: Yes, but I’m afraid you’d have to pay extra for it.G: Yes, I will. By the way, I want to try some famous dishes from your city. Can I ask for some?W: Yes, CERTAINLY. Since you are group guests, we’ve arranged a set menu for you. If you want to have extra food, you should also pay extra for it.G: Oh, I see. I’d be glad to do that.W: Just a moment, please. Here is the menu. You can choose what you like from the menu. I’ll come around to take your orders a moment later.G: Thanks a lot.C. Seating the guests without a reservationWaiter: Good evening, sir.Guest: Gee! So busy here. Could you arrange us a table for two, please?W: Do you have a reservation?G: No, we don’t.W: Well, I’m sorry, but I don’t think I can do much to help you for the moment. We’re filled up right now.G: But we are leaving this city tomorrow morning. We’re told the food served here is tasty and delicious. you won’t have us leaving the city with a pi ty, will you?W: Well, certainly not. But do you mind waiting?G: We’d rather wait.W: All right. Would you please wait in the sitting room or in the bar to have some drink? I’ll inform you as soon as there’s a table free.G: That’s very kind of yo u to do so.Useful Expressions1. Have you made a reservation with us? 请问您在我们这儿有预订吗?2. How many are you? A table for four? 请问几位?一张4人的餐位吗?3. Would you like to sit by the window? 请问您是否喜欢坐在靠窗口的位子?4. I’m afraid we don’t have a no-smoking section. 对不起，我们这儿没有无烟区。
餐饮服务常用英语口语大全
餐饮服务常用英语口语大全序言在餐饮服务行业工作，掌握一些常用的英语口语可以有效提升与顾客沟通的效率和质量。
本文将介绍一些餐饮服务中常用的英语口语，帮助您更好地与客人交流，为客人提供更好的服务体验。
用餐前1.迎接客人–Hello, welcome to our restaurant!–Good evening, how many are there in your party?–Hi there, do you have a reservation?2.为客人引导座位–Please follow me to your table.–Your table is right this way.3.推荐菜品–Our chef recommends the seafood pasta, it’s a customer favorite.–May I suggest our signature steak for tonight?点餐过程1.询问客户喜好–Are you in the mood for something light or something hearty?–Would you prefer something spicy or mild today?2.确认订单–So that’s one steak medium rare and one vegetarian pasta, is that correct?–Just to confirm, you would like the salad as a starter, correct?3.询问客人饮料喜好–Would you like something to drink with your meal?–Can I get you anything to drink while you decide on your meal?上菜阶段1.上菜–Here is your appetizer, enjoy!–Your main course will be right out.2.确认就餐满意–How is everything so far?–Is there anything else I can get for you?3.为客人倒水–Can I top off your water for you?–Would you like more water?结账环节1.询问客人是否需要账单–Would you like the check?–Are you ready for the bill?2.感谢光顾–Thank you for dining with us!–We appreciate your visit!结语希望这些餐饮服务中常用的英语口语可以帮助您与客人互动更加顺畅愉快。
酒店迎宾服务英语口语
酒店迎宾服务英语口语1) How many persons, please?请问有几位呢?2) Where would you prefer to sit?您喜欢坐在哪里?3) I’ll show you to y our table.我来为您领位。
4) This way, please.这边请。
5) Is this table fine? /How about this table?这张台如何?6) A waiter/waitress will come soon to take your order. 服务员很快会来为您写菜单。
7) Do you have a meal voucher/ breakfast voucher?您有餐券/早餐券吗?迎接有预订的客人1) Do you have a reservation?请问您有预订吗?2) May I have your name ,please?请问您贵姓?3) We are expecting you.我们正恭候您的光临。
4) I’m afraid the table you reserved is not ready yet.恐怕您预订的餐位还没有准备好。
5) I’m afraid that we let another guest sit at your table since you did not arrive at the reserved time.因为您没有按照预订的时间来，所以我们将座位安排给另外一位客人了。
6) Would you mind waiting until it is free or would you prefer another table?您介意等会儿吗?或者您去另外一桌好吗?请客人稍后1) We can seat you very soon.我们很快就会安排您入座。
2) It may take about 15 minutes.可能需要 15 分钟才有空位。
餐厅服务员常用英语口语
餐厅服务员常用英语口语在餐厅工作时，与客人交流是十分重要的。
作为一名服务员，掌握一些常用的英语口语可以帮助提升工作效率，更好地为顾客提供优质的服务。
以下是一些餐厅服务员常用的英语口语示例：接待客人1.问候客人–Good morning/afternoon/evening, welcome to our restaurant. 早上好/下午好/晚上好，欢迎光临我们的餐厅。
–Hi, how are you today? 嗨，今天您好吗？2.引导客人–May I show you to your table? 您让我带您到座位吗？–Please follow me to your table. 请跟我来到您的座位。
点菜过程1.介绍菜单–Here is our menu. 这是我们的菜单。
–Would you like to hear about our specials today? 今天的特色菜您想了解一下吗？2.询问客人–May I take your order? 我可以帮您点菜吗？–Are you ready to order or do you need more time to decide? 您准备好点菜了吗，还是需要更多时间决定？3.解释菜单–Our chef’s recommendation is the grilledsalmon. 我们厨师推荐的是烤鲑鱼。
–This dish is spicy, are you okay with that? 这道菜比较辣，您可以接受吗？提供服务1.上菜–Here is your dish. 这是您的菜。
–Enjoy your meal. 请慢用。
2.询问满意度–How is everything? Is everything to your liking?一切都还好吗？您喜欢吗？–Is there anything else I can get for you? 还有别的我能为您做的吗？结账离场1.送账单–Here is your bill. 这是您的账单。
酒店前台接待日常英语口语（Hotel_English）5篇
酒店前台接待日常英语口语（Hotel_English）5篇第一篇：酒店前台接待日常英语口语(Hotel_English)HotelEnglishMarch2012Part 1 Greetings问候1.Welcome to Shanxi World Trade Hotel.I’m..., what shouldI call you, please? 欢迎光临山西国贸大饭店。
我是...，请问我该怎么称呼你呢？2.Good morning/afternoon/evening, Sir/Madam.What can I do for you? 先生/女士，你好！请问我能为您做点什么？3.My name is..., is there anything else I can do for you, just let me know.我叫...，如果需要我为您做些什么，请告诉我。
4.If you have any problems, please feel free to contact us.如果你有任何需要，请随时联系我们。
5.Have you make a reservation ?Have you booked the room?Are you the vip? 请问有预订吗？请问你是会员吗？6.What kind of room would you like ? 请问您需要什么类型的房间。
7.Sorry ,I don’t quite understand.对不起，我不是很明白。
8.I’m afraid we’ve fully booked f or that time.抱歉，我们那个时段已给订满了。
9.It’s the hot /peak/busy season ,you know ? 这是酒店业的旺季。
10.Excuse me ,How do spell it ,please ? 打扰一下，您能拼写一下您的名字吗？11.We can only keep your table /room till …我们能保留您的房间直到...12.Let me show you to your room ,this way please.让我带您到房间，这边请。
酒店实用英语教程-Unit12B_Learn_to_be辉
Unit 12 Learn to be Good at conversation
Technical words
实习生 正式员工 签约工作人员 客户代表 派驻工作人员
Intern [in'tə:n] Full-time Employee Contractor ['kɔntræktə] Customer Representative ['vendɔ:] Vendor Employee
获知 反驳 赞同 详细说明 可能 冒险 展望
Important Phrases
make evaluation of [i,vælju'eiʃən] 评估 size up 估测 turn out 结果是 as a result of 由于 at the loss of 损失 be indifferet about 对..漠不关心 be doomed to 注定hnical words
exchanging ideas success failure decision reason request intention
与人交流看法
理由 请求 意图
Important Phrases
hear about argue against agree with elaborate on [i'læbərət] stand a chance run a risk look ahead
conversations 交流平台
发布新产品 issue the new product 利用网络广告的形式 take advantage of our web resources 现场发布 on-site release 听起来有创意 Sound interesting。
现代酒店英语实务教程
2. I'm afrai we have no swathe available . Would you mind a twin instead?
我们恐怕没有多余的套间了， 你建议改定双床间吗？
3. I'm sorry but we are fully booked those days as it is the peak season.
我想要一间有大床的房间ຫໍສະໝຸດ 我想要一间有阳台的房间 4. Certainly, sir. We will book you into a room with the queen size bed/the king size bed.
好的先生，我们会为您登记一间有大号床的房间/ 特大号床的房间
恐怕我们和贵公司没有信用贷款的协定，您得在预定日期之前预先送来银行汇票或现金作为定金。
5. We offer special range for your company, sir. For a single room there is 15% discount.
我们酒店为贵公司提供特价先生。单人房可以打8.5 折
你们酒店接受信用卡吗 你们酒店接受旅行支票吗
5)指定的房间没空缺或酒店客满
1. I’m afraid we have no twin room available but we can offer you a double room.
我们恐怕没有多余的双床间了，但是我们可以给您提供一个大床间。
我们有价格在800到1000元港币的大床间， 您喜欢哪一种呢？
3. Does the price include breakfast?
这个价钱包括早餐吗？
《酒店服务英语》—12 Taking Order 点菜服务
soup? Is that all right?
red-cooked adj. 红烧
• Jackson: It sounds very nice.11 We want to have a taste.12 Thank yo的u.
• Waitress: Would you like something to drink?13 • Jackson: Yes, two glasses of beer, please. • Waitress: OK, wait a moment please.
Unit 12 Taking Order 点菜服务
主讲人：灵犀地
Unit 12 Taking Order 点菜服务 Section A Warming Up
1. Match the English names with their Chinese names.
red-cooked eggplant 鱼丸汤
separate adj. 分开的， 独立的 separately adv.分开地， 独立地
• Waitress: Thank you very much. Wait a moment, please.
• Tom: Don’t hurry.20
18. I'm afraid it doesn't. 恐怕没有。
Unit 12 Taking Order 点菜服务
• Waitress: No, I’m afraid it doesn’t.18 But you can order one separately.19
• Tom: No, thanks. I’ll pass. • Waitress: So, that’s the steak, medium, with a baked potato. • Tom: That’s right.
酒店前厅部基本英文服务知识
Front Office前厅部Reception前台Lesson 1At the Reception Desk接待台Attendan t:Good morning, sir. Welcome to our hotel.早上好，先生。
欢迎来到我们酒店。
Guest:Good morning.早上好。
Attendan t:How may I help you, sir?我能有什么为您服务的呢？Guest:I reserved a KSUG three weeks ago. I am Ken.我是Ken，我在三周之前预定了一间高级大床间客房。
Attendan t:Just a moment, please, Mr.Ken. I'll check the arrival list. Ken先生，请您稍等。
我查询一下预抵单。
One minute later…Attendan t:I am sorry to have kept you waiting. May I have your passport, please?对不起,让您久等了.我能看下您的护照吗？After check…Attendan t:Thank you, sir. I am checking in for you. Please sign it.谢谢您，先生.我现在为您登记,请您签字。
Guest:Thanks. Here you are. Is it all right?谢谢,给你.这样就好了吗?Attendan t:Certainly, sir. Thanks. Pay in cash or by credit card?对的，谢谢。
您用现金还是信用卡付费呢？Guest:Credit card.信用卡。
Attendan t:Certainly sir. Here's the key to Room 1234 and your room cards.Please keep them.当然可以先生。
Unit 12 At the Recreation Center 饭店专业英语课件
Exercise Ⅳ
5.我们的健身馆设备齐全，并配有专门的指导教练。
We have enough facilities for you and there is a coach around here in case of any help or instruction.
6.健身房里有更衣室吗？
Is there any dressing room in the health club?
7.请问18岁以下的人能进入饭店的酒吧间吗？
Excuse me, are those who are under 18 permitted to the bar?
8.请问，我在哪里可以买到游泳衣？
S
Smith
W
Waiter
W: Good morning, sir. ___C_a_n_I__h_e_lp__y_ou___________? S: Yes, _C_a_n _y_ou__t_el_l _m_e_t_h_e_w_a_y__to__th_e__K_a_ra_o_k_e_B_a_r______? W: Oh, it’s on__th_e__fi_r_st__fl_o_o_r ____. S: How about the _h_e_a_lt_h_c_lu_b__in_y_o_u_r_h_o_t_e_l ___? W: We have the first-class health club here. S: What facilities do you have? W:W__e_h_a_v_e_t_h_e_r_a_ce__a_pp_a_r_a_tu_s_,_s_ta_t_io_n_a_r_y_b_ik_e_s_,_m_u_s_c_le_b_u_i_ld_e_r_
餐厅服务员常用英语口语和翻译简单易懂
餐厅服务员常用英语口语和翻译简单易懂
英语口语在餐厅工作中是至关重要的，无论是迎接客人、
点菜还是结账，良好的口语技巧都能提高工作效率，为顾客带来更好的用餐体验。
以下是一些餐厅服务员常用的英语口语和简单易懂的翻译，希望对正在学习或即将从事餐厅工作的朋友有所帮助。
迎接客人
•Hello, welcome to our restaurant!（您好，欢迎光临我们的餐厅！）
•How many in your party?（请问有几位？）
•Would you like a table or booth?（您想要坐桌子还是包厢？）
点菜
•What would you like to drink?（您想喝什么？）
•Are you ready to order?（您准备好点菜了吗？）
•How would you like your steak cooked?（您的牛排要几分熟？）
提供服务
•Here is your food. Enjoy!（这是您的菜。
请慢用！）•Can I get you anything else?（您还需要别的吗？）•Is everything to your satisfaction?（一切还满意吗？）
结账
•Here is your bill.（这是您的账单。
）
•Would you like to pay cash or credit card?（您想用现金还是信用卡支付？）
•Thank you for dining with us!（谢谢您光临！）
以上是一些餐厅服务员常用英语口语和翻译，希望能够帮助您更好地与顾客沟通，提升服务水平。
希望您在工作中能够快乐、顺利！。
酒店英语(精品课程)unit12-L31
你有预订吗？ 你们必须等待半个小时
我们将尽力地安排，但是我 不能保证 过后我们将回来。
Case Study
—Dialogue1
Situational dialogue
• • • • W: waiter G :George W: Good evening. Do you have a reservation? G: No，I am afraid we don’t. W: I’m sorry. The restaurant is full now. You have to wait for about half an hour. Would you care to have a drink at the lounge until a table is available? G: No, thanks. We’ll come back later. May I reserve a table for two? W: Yes, of course. May I have your name, sir? G: George. By the way, can we have a window by the window? W: We’ll try to arrange it, but I can’t guarantee, sir. G: That’s fine. (Half an hour later, the couple comes back)
Hotel English
Unit12 Booking a Table
Lesson31 Having Dinner Without Reservation
Lesson Plan
• Warm up • Case study
酒店英语口语附字幕 Unit12：check out
酒店英语口语附字幕 Unit12：check out [00：00.00]Lesson One[00：22.40]第一课[00：44.80]General Procedure[00：46.47]一般程序[00：48.14]G：I'd like to check out.[00：49.66]旅客：我想结账离店。
[00：51.17]R：Have you settled bill?[00：52.79]接待员：您结账了吗？[00：54.41]G：No.I'd like to do that now.[00：56.24]旅客：还没有，我想现在结账。
[00：58.07]R：You can settle your bill at the Finance Department on the fourth floor.[01：00.94]接待员：您能够在四楼的财务部结账。
[01：03.82]G：Okay.I've paid my bill.[01：05.63]旅客：好了，我已经结完帐了。
[01：07.45]R：Would you like some help with your luggage?[01：09.37]接待员：您需要帮忙提行李吗？[01：11.29]G：I think I can do it myself if I can borrow your trolley.[01：13.86]旅客：要是能借用一下你们的行李车，我想我自己就行。
[01：16.43]R：Certainly.Just a moment,please.I'll get it for you.[01：19.02]接待员：当然能够。
请稍等，我去给您拿行李车。
[01：21.61]Lesson Two[01：33.58]第二课[01：45.56]Setting Bill the Night before Leaving[01：47.59]客人在离店的前一天晚上结账[01：49.61]C：Finance Department.[01：51.14]出纳员：你好，财务部。
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餐厅迎客服务--现代酒店英语口语实用教程第12课经典对话
H=Hostess 女领台 G=Guest 顾客
H：Good evening, sir. Welcome to Amazon Restaurant. How many persons, please?
晚上好，先生。
欢迎光临亚马逊餐厅。
请问有几位呢？
G：A table for two, please.
两位。
H：Certainly, sir. How about the table by the window? You may enjoy the beautiful sea-view outside.
好的，先生。
那张靠窗的桌子怎样？您能够欣赏到外边的海景。
G：Fine, thanks.
好的，谢谢。
H：This way, please.
这边请。
常用句型百宝箱
1. 迎宾入席基本应对
1) How many persons, please?
请问有几位呢？
2) Where would you prefer to sit?
您喜欢坐在哪里？
3) I’ll show you to y our table.
我来为您领位。
4) This way, please.
这边请。
5) Is this table fine? /How about this table?
这张台如何？
6) A waiter/waitress will come soon to take your order.
服务员很快会来为您写菜单。
7) Do you have a meal voucher/ breakfast voucher?
您有餐券/早餐券吗？
2. 迎接有预订的客人
1) Do you have a reservation?
请问您有预订吗？
2) May I have your name ,please?
请问您贵姓？
3) We are expecting you.
我们正恭候您的光临。
4) I’m afraid the table you reserved is not ready yet.
恐怕您预订的餐位还没有准备好。
5) I’m afraid that we let another guest sit at your table since you did not arrive at the reserved time.
因为您没有按照预订的时间来，所以我们将座位安排给另外一位客人了。
6) Would you mind waiting until it is free or would you prefer another table?
您介意等会儿吗？或者您去另外一桌好吗？
3. 请客人稍后
1) We can seat you very soon.
我们很快就会安排您入座。
2) It may take about 15 minutes.
可能需要 15 分钟才有空位。
3) Could you wait for another 5 minutes, please?
您再等 5 分钟好吗？
4) Could you wait in line until a table is free, please?
请您排队等空位好吗？
5) I’m sorry to have kept you waiting.
很抱歉让您久等了。
6) I’m afraid this table is reserved for 7 p.m..
恐怕这张餐台有人已经预订了，7 点就来。
4. 餐厅安排
1) I’m afraid we can’t seat you at the same table.
恐怕没办法让您们坐同一桌。
2) Would you mind sitting separately?。