Communication Skills ppt
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沟通技巧COMMUNICATION SKILLS

可不行 8、说清楚、惩戒完了就完了
.
34
幽默说:“你想要你就说吗?不说
我怎么知道呢!”
运用幽默,因为幽默可以使人发笑:
• 笑可以鼓舞士气 • 笑可以提高工作效率 • 笑可以加速问题的解决 • 笑可以缓解压力 • 笑可以缓解神经紧张 • 笑可以克服消极心理
.
35
第一题:请公寓的房东粉D刷墙 壁
• A:我们已经住了3年了,多少照顾一下我们吧 • B:比起我们付的房租,这点费用真是微不足
.
26
如何鼓励?
• 鼓励可以获得他人的承认 • 鼓励是积极的 • 鼓励别人的同时,自己也得到激励
.
27
如何具备责任心?
• 从小事做起
– 代接电话,并留言 – 思考一个错误中是否有我的因素 – 我可以如何改善团队环境 – 先对自己不满
.
28
应用中的诀窍(一)
• 同你的学员进行沟通时,不要扮演
“救援者”关注问题的解决方案,
• 学员业绩不佳时,你的第一反映应 该是:
1、工作流程安排是否合理 2、工作的技能经验是否足够 3、是否工作动力不足或自我管理不 够
而不应该把考虑顺序颠倒。
.
32
应用中的诀窍(五)
• 表扬:
1、开诚布公地告诉学员,让他们知道你对 他们工作的评价
2、要具体指出好在什么地方
3、告诉他们,他们的工作对企业和其他人 会有多大助益
道 • C:我们也会帮忙的 • D:最近我有几个朋友来做客,他们也考虑到
这里租房子,如果喜欢就住下来了 • E:如果我是你的话,一定二话不说,立刻粉
.
16
第二节
沟通的真谛
.
17
沟通的递进层次
.
34
幽默说:“你想要你就说吗?不说
我怎么知道呢!”
运用幽默,因为幽默可以使人发笑:
• 笑可以鼓舞士气 • 笑可以提高工作效率 • 笑可以加速问题的解决 • 笑可以缓解压力 • 笑可以缓解神经紧张 • 笑可以克服消极心理
.
35
第一题:请公寓的房东粉D刷墙 壁
• A:我们已经住了3年了,多少照顾一下我们吧 • B:比起我们付的房租,这点费用真是微不足
.
26
如何鼓励?
• 鼓励可以获得他人的承认 • 鼓励是积极的 • 鼓励别人的同时,自己也得到激励
.
27
如何具备责任心?
• 从小事做起
– 代接电话,并留言 – 思考一个错误中是否有我的因素 – 我可以如何改善团队环境 – 先对自己不满
.
28
应用中的诀窍(一)
• 同你的学员进行沟通时,不要扮演
“救援者”关注问题的解决方案,
• 学员业绩不佳时,你的第一反映应 该是:
1、工作流程安排是否合理 2、工作的技能经验是否足够 3、是否工作动力不足或自我管理不 够
而不应该把考虑顺序颠倒。
.
32
应用中的诀窍(五)
• 表扬:
1、开诚布公地告诉学员,让他们知道你对 他们工作的评价
2、要具体指出好在什么地方
3、告诉他们,他们的工作对企业和其他人 会有多大助益
道 • C:我们也会帮忙的 • D:最近我有几个朋友来做客,他们也考虑到
这里租房子,如果喜欢就住下来了 • E:如果我是你的话,一定二话不说,立刻粉
.
16
第二节
沟通的真谛
.
17
沟通的递进层次
communicationskillsPPT课件

❖ Where It’s Offensive: India, Morocco, Africa, the Middle East.
❖ What’s Offensive :
❖ Many cultures still prefer to eat using traditional methods--their hands. Observe the right-hand-is-for-eating and the lefthand-is-for-other-duties rule.
❖ Personal space is different in different countries . ❖ In Mediem with kisses
or a warm embrace ❖ In Korea backslap will make people uncomfortable. ❖ In Thailand, never pat a child on the head。
❖ What You Should Do Instead :
❖ If you see a row of shoes at the door, start undoing your laces. If not, keep the shoes on。
5.Knowing Your Right from Your Left
写在最后
成功的基础在于好的学习习惯
The foundation of success lies in good habits
23
结束语
当你尽了自己的最大努力时,失败也是伟大的, 所以不要放弃,坚持就是正确的。
When You Do Your Best, Failure Is Great, So Don'T Give Up, Stick To The End
Communication Skills, 沟通技能

Jerry Shan
To be a good listener 成为好听众
聆听是重要的沟通方式 – 倾听事实与感情!!
保持开放的心态; 不要心中早有答案; 必要的记录; 注意对方的身体语言; 目光的接触.
向对方示意你明白他/她的表达; 好听者要给别人留面子; 以对方的立场去理解.
别人 眼中 的我
表现 的我
本我
Jerry Shan
我的价值在哪里?
有价值的资产 Valuable asset; 平台价值 vs 个人价值;
个人没了平台, 还有多少价值? 平台没了个人呢? 区分平台与个人的不同.
80% 的平台 + 20% 的个人 = 实用价值; 如何学会搭建想要的平台?
Jerry Shan
别告诉我, 你从来没有 – 以貌取人!
Jerry Shan
职业形象的重要意义
客户对你的了解从外形开始; 形象代表了你在别人眼中的定位; 从外观上给你自信, 打造好的开始; 你很难改变别人对你的第一印象!
Jerry Shan
公司的形象 vs 个人形象
品牌形象 – 以人为本创造差异化
客户
NO Yes
Jerry Shan
利用提问的技巧控制局面
开放式的提问
易获取额外的, 不确定的信息; 对方相信自己在主导谈话; 激励对方的参与; 鼓励对方提供所有的信息.
封闭式的提问 (Yes/No?)
易取得确定的答案; 有效把握沟通的方向; 但容易制造负面气氛.
Jerry Shan
提问的演练
60秒时间提问任何问题; 连续变换使用开放/封闭问题有加分;
Q1 Q2 Q3 Q4 Q5 Q6 Q7 Q8 Q9 Q10 开封开封开开封封封开 1111111111
To be a good listener 成为好听众
聆听是重要的沟通方式 – 倾听事实与感情!!
保持开放的心态; 不要心中早有答案; 必要的记录; 注意对方的身体语言; 目光的接触.
向对方示意你明白他/她的表达; 好听者要给别人留面子; 以对方的立场去理解.
别人 眼中 的我
表现 的我
本我
Jerry Shan
我的价值在哪里?
有价值的资产 Valuable asset; 平台价值 vs 个人价值;
个人没了平台, 还有多少价值? 平台没了个人呢? 区分平台与个人的不同.
80% 的平台 + 20% 的个人 = 实用价值; 如何学会搭建想要的平台?
Jerry Shan
别告诉我, 你从来没有 – 以貌取人!
Jerry Shan
职业形象的重要意义
客户对你的了解从外形开始; 形象代表了你在别人眼中的定位; 从外观上给你自信, 打造好的开始; 你很难改变别人对你的第一印象!
Jerry Shan
公司的形象 vs 个人形象
品牌形象 – 以人为本创造差异化
客户
NO Yes
Jerry Shan
利用提问的技巧控制局面
开放式的提问
易获取额外的, 不确定的信息; 对方相信自己在主导谈话; 激励对方的参与; 鼓励对方提供所有的信息.
封闭式的提问 (Yes/No?)
易取得确定的答案; 有效把握沟通的方向; 但容易制造负面气氛.
Jerry Shan
提问的演练
60秒时间提问任何问题; 连续变换使用开放/封闭问题有加分;
Q1 Q2 Q3 Q4 Q5 Q6 Q7 Q8 Q9 Q10 开封开封开开封封封开 1111111111
职场沟通技巧培训课件PPT

LOGO
职场沟通技巧
公司部门职场沟通技巧培训
communication skills training course workplace communication skills training course workplace communication skills
宣讲人:XXX 时间:XXX
COMMUNICATION SKILLS
如何理解沟通
想方设法安排好工作
需要了解是什么原因请假,确实非得请假的,班组应 该想方设法安排好工作。
班沟通视乎情况作出安排
如不能安排要用错位的安排处理(例如时间上推迟或 者是调休形式处理。)对请长假的员工尽量做工作劝 说,缩短假期。硬性不批可能就会造成员工旷工甚至 自离。
COMMUNICATION SKILLS
如何理解沟通
如何与上司相处
01 尊重上司、事先整理好要谈的内容,以轻重缓急记入笔记 02 与上司意见相左时,不宜在上司忙急时进行工作之中 03 不要只提出问题而不提出解决问题的方案
如何理解沟通
不要冲撞上级 不要唯唯诺诺 不要过于亲密
与上司相处的忌讳
不要顾上不顾下 不要恃才傲物 不要过于疏远
沟通就是思想和情感在个人或群体间传递 并达成共同协议的过程
目录
01、如何理解沟通
02、沟通的角色定位
04、如何管理员工 05、处理请假离职事项 03、如何与人沟通
LOGO
第一部分
如何理解沟通
communication skills training course workplace communication skills training course workplace communication skills
最新物业服务意识沟通技巧培训PPT模板

Xxx客服培训
LOGO
物业服务意识沟通技巧
COMMUNICATION SKILLS OF PROPERTY SERVICE AWARENESS
美景
时间:xxx
目录
COMMUNICATION SKILLS OF PROPERTY SERVICE AWARENESS
01
02
沟通技巧
物业服务意识
-01-
1、每一行都不能没有服务,更不能没有服务意识。
2、从事服务性质工作,更应该具备良好的服务意识。
3、具备良好的服务及服务意识会给我们带来业主满意度同时会提升物业收费率。
服务意识包括那些,体现在那些方面?
COMMUNICATION SKILLS OF PROPERTY SERVICE AWARENESS
处理投诉的注意事项
COMMUNICATION SKILLS OF PROPERTY SERVICE AWARENESS
(1)耐心 (2)细心 (3)先听后讲 (4)讲话语调要注意 (5)不要和业主在细枝末节上 喋喋不休 (6)目光要坚定 (7)迂回战术
(8)寻找客户喜欢谈的话 题 (9)合理让步 (10)不要随意作出承诺 (11)不轻信客户,重复 投诉问题,表示同情并加 强交流通。 (12)相信领导和公司
• 与多血质活泼型业主沟通技巧
兴趣多变,感情丰富,受情感支配的可能性较大,乐于交朋友,所以应选 择轻松、活泼的形式交流,满足他们爱讲话,爱交际的特点,还应征求他 们的意见和建议
沟通技巧
COMMUNICATION SKILLS OF PROPERTY SERVICE AWARENESS
• 与粘液质稳定型业主沟通的技巧
3、微笑训练方法 (1)他人诱导法 (2)情绪回忆法 (3)口型对照法 (4)习惯性佯笑 (5)牙齿暴露法
LOGO
物业服务意识沟通技巧
COMMUNICATION SKILLS OF PROPERTY SERVICE AWARENESS
美景
时间:xxx
目录
COMMUNICATION SKILLS OF PROPERTY SERVICE AWARENESS
01
02
沟通技巧
物业服务意识
-01-
1、每一行都不能没有服务,更不能没有服务意识。
2、从事服务性质工作,更应该具备良好的服务意识。
3、具备良好的服务及服务意识会给我们带来业主满意度同时会提升物业收费率。
服务意识包括那些,体现在那些方面?
COMMUNICATION SKILLS OF PROPERTY SERVICE AWARENESS
处理投诉的注意事项
COMMUNICATION SKILLS OF PROPERTY SERVICE AWARENESS
(1)耐心 (2)细心 (3)先听后讲 (4)讲话语调要注意 (5)不要和业主在细枝末节上 喋喋不休 (6)目光要坚定 (7)迂回战术
(8)寻找客户喜欢谈的话 题 (9)合理让步 (10)不要随意作出承诺 (11)不轻信客户,重复 投诉问题,表示同情并加 强交流通。 (12)相信领导和公司
• 与多血质活泼型业主沟通技巧
兴趣多变,感情丰富,受情感支配的可能性较大,乐于交朋友,所以应选 择轻松、活泼的形式交流,满足他们爱讲话,爱交际的特点,还应征求他 们的意见和建议
沟通技巧
COMMUNICATION SKILLS OF PROPERTY SERVICE AWARENESS
• 与粘液质稳定型业主沟通的技巧
3、微笑训练方法 (1)他人诱导法 (2)情绪回忆法 (3)口型对照法 (4)习惯性佯笑 (5)牙齿暴露法
communication.-有关交流的英语PPT

6
By and large,
Communication (from Latin
commūnicāre, meaning "to
share") is a purposeful
activity of exchanging
information and meaning
across space and time
Part 2 : Engaging Your Audience
14
3.Don’t send mixed messages. Make your words, gestures, facial expressions and tone match. Disciplining someone while smiling sends a mixed message and is therefore ineffective. If you have to deliver a negative message, make your words, facial expressions, and tone match the message.
Part1: Understanding the Basics of
20
Communication Skills
3.Practice. Developing advanced communication skills begins with simple interactions. Communication skills can be practiced every day in settings that range from the social to the professional. New skills take time to refine, but each time you use your communication skills, you open yourself to opportunities and future partnerships.
沟通督导技巧ppt课件

李主任,你说得非常有道理,如果电机温度过高,超出了标准,您一定会 给我们提意见,我也必须给您解决,对吗? 对
刘:
李: 刘: 李:
那好吧,我们来看一下电机发热的问题,电机使用中,肯定要发热,但不 能超过规定的标准,对吗? 对。 按标准,电机温度可以比室内温度高30度对吗? 是的,但你们修的电机确实比这个温度高很多,根本不能用手摸。
精品课件
39
聆听的技巧
• 聆听的要点
好的聆听
不好的聆听
1.专心、注意力集中 1.心不在焉
2.表示信任与鼓励 2.猜测、怀疑
3.开放的心态
3.心存偏见
4.客观地评价
4.选择性的聆听
5.不轻易打断谈话 5.抢话或打断谈话
精品课件
40
聆听的技巧
• 聆听三步法 -解释:弄明白传达的真正信息,用疑问 的语气重复对方的话 -评价:对实质内容进行分析判断,保持 开放性头脑接受新事物 -回应:用恰当的身体语言及鼓励的话表 达你的反应,并兑现承诺
●接收障碍 ——环境刺激; ——接收者的态度和观念; ——接收者的需求和期待。
精品课件
18
沟通的障碍(内在噪音)
●理解障碍 ——语言和语义问题; ——接收者的接收和接受的能力; ——信息交流的长度; ——信息传播的方式与渠道; ——地位的影响
●接受障碍 ——怀有成见; ——传递者与接收者之间的矛盾;
刘: 李:
(并不争辩)我们车间的温度是多少? 大约32度。
刘: 李:
那您就不用担心了,两个温度加起来是62度,肯定是烫手的,但这也是正 常的范围,您说呢? 那也是
刘:
现在天热,电机发烫,让您担忧了,没关系,给大家提个醒,别用手碰, 其它的,不会出问题,有事就给我电话吧,谢谢了。
最新communication-skills-ppt精品资料

Improving Communication Skills
Siliguri Branch of EIRC 18 July 2004 A Rahim
A Thought
A man is seldom better than his conversation
- German Proverb
Siliguri Branch, EIRC - ICAI
receiver
Encode
SENDER
Medium
sender
Decode
RECEIVER
Siliguri Branch, EIRC - ICAI
18 July 2004
Most common ways to communicate
Writing
Siliguri Branch, EIRC - ICAI
18 July 2004
Communication Skills Overview
Effective communication skills are a critical element in your career and personal lives.
We all must use a variety of communication techniques to both understand and be understood.
Finishing others’ sentences Preparing our response before someone has
completed speaking Multitasking while ‘listening’ Filtering content or meaning based on the
Siliguri Branch of EIRC 18 July 2004 A Rahim
A Thought
A man is seldom better than his conversation
- German Proverb
Siliguri Branch, EIRC - ICAI
receiver
Encode
SENDER
Medium
sender
Decode
RECEIVER
Siliguri Branch, EIRC - ICAI
18 July 2004
Most common ways to communicate
Writing
Siliguri Branch, EIRC - ICAI
18 July 2004
Communication Skills Overview
Effective communication skills are a critical element in your career and personal lives.
We all must use a variety of communication techniques to both understand and be understood.
Finishing others’ sentences Preparing our response before someone has
completed speaking Multitasking while ‘listening’ Filtering content or meaning based on the
沟通技巧Communication-skills-training-PPT模板

The man who has made his mind to win will never say "impossible". I can make it through the rain. I can stand up once son my own.
Chapter One: Outline of the Course
be too cumbersome, pay attention to the appearance of the board.
62%
78%
Title text added
Please add specific content here, the text as concise as possible, simple instructions can be, do not have to be too cumbersome, pay attention to the appearance of the board.
too cumbersome, pay attention to the appearance
of the board.
Project name
Please add specific content here, the text as concise as possible, simple instructions can be, do not have to be
too cumbersome, pay attention to the appearance
of the board.
Project name
Please add specific content here, the text as concise as possible, simple instructions can be, do not have to be
Chapter One: Outline of the Course
be too cumbersome, pay attention to the appearance of the board.
62%
78%
Title text added
Please add specific content here, the text as concise as possible, simple instructions can be, do not have to be too cumbersome, pay attention to the appearance of the board.
too cumbersome, pay attention to the appearance
of the board.
Project name
Please add specific content here, the text as concise as possible, simple instructions can be, do not have to be
too cumbersome, pay attention to the appearance
of the board.
Project name
Please add specific content here, the text as concise as possible, simple instructions can be, do not have to be
1_情商管理与高效沟通技巧培训PPT

留有空间,不该拖的照拖,不该办的照办。
理论的要求多于行为的约束,很多的“严禁”,实行起来 只是“言禁”很多“一定”,实行起来只是“议定”。 执规必严,违规必究,“规矩”才能成为“方圆”
辨析8对概念
努力≠成功
努力了,不一定能成功,当然有时不努力,也可能成功 但要想成功,必须要努力 因为:努力了不后悔;奋斗了不遗憾。
1.门童插手入裤袋,缝合裤袋; 2.铁路路枕防行人,一步不够,两步不及; 3.普京解决会议低效率高成本,改变椅子,改变灯光。
从来不借钱的人,无法证明其信用程度(银行); 《河南人惹谁了》在社会上引起了很大反响,也引起了河南省委的高度重视,要求 各级干部认真读该书;道德是高线,法律是底线,连底线都不保,还谈什么道德?
关系的协调
“和五味”才能“调口”; “刚四肢”才能“卫体”; “和六律”才能“悦耳”。
掌握8个关键词
诚信
1、市场诚信:现在老百姓→吃肉食怕激素 吃素食怕毒素 喝饮料怕色素 能吃啥心里没数 2、爱情诚信:现在的年轻人→我喜欢你,但不一定爱你。 我爱你,但不一定跟你结婚。我跟结婚,但不一定愿意生小孩 我愿意生小孩,但不一定是你的 3、承诺诚信:说谎的人必须要有良好的记性。 4、待人诚信:做人讲真实;待人讲真诚;做事讲真情。 涉及对人的评价,你不可以说假话,但你可以局部或全部保留真话。
究竟是什么才能让人生得满分呢?是money(金钱)? money(金钱)=13+15+14+5+25=72分,也不是。 人生的每一个问题总能找到答案,只要你改变你的态度也就是Attitude,
不信你看: Attitude(态度)=1+20+20+9+20+21+4+5=100分
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Hale Waihona Puke Communication
• Techniques -continued
– – – – – – Pause Speak more slowly Speak faster Vary Your Volume Watch your tone Record your voice
Communication
• Speaking and Listening
– – – – – – – Ask Questions Avoid Daydreaming Accept Accents Use mind mapping Interview Complaints Telephone
Speaking and Writing
Communication
• Speaking
– – – – – – – Know what you want to say Control Fear Stop Talking and Listen Think before you talk Believe in your message Repeat Major Points Find Out what your Listener wants
General Tips
• Reading
– – – – Read Keep up with Current Events Read Something Inspirational Use the Internet
General Tips
• Non Verbal
– – – – – – – Presence Give Nonverbal Cues Check Your Posture Dress Appropriately Smile Touch Shake Hands Properly
General Tips
• Attitude – continued
– Check Your attitude
General Tips
• Behavioral
– – – – – – – Laugh Use Good Manners Recognize Manipulative Behavior Recognize Condescending Manners Avoid Words that Hurt Change Abrasive Behavior Handle Disagreements with Tact
Communication
• Techniques
– – – – – – – Define Acronyms Reduce Jargon Level Objections Use Humor Anecdotes and Stories Ask for feedback Increase your vocabulary
General Tips
• Miscellaneous
– – – – Organize Productive Meetings Consider Experience Level Understand the Importance of Timing Present a Good Personal Image
Speaking and Writing
• Key Points - Continued
– – – – – – – Paint verbal Pictures Be Concise Support Statements with Details Watch Semantics Quote Authorities Consult Experts Suppress emotion
Speaking and Writing
• Writing
– – – – – – Keep a Journal Take notes Write personal Notes Write Effective business letters Use Short Sentences Communicate online
General Tips
• Attitude – continued
– – – – – Eliminate Negative Feelings Be receptive to New Ideas Take Responsibility Respect the Other Person’s Point of View Recognize the Impact of Stress on Communication – Be Real
101 Ways to Improve Your Communication Skills
Presented by Catherine Jaggard Reno, Nevada January 10, 2006
Objectives
• • • • • • Communication Techniques Listening Speaking and Listening Speaking and Writing General Tips
• Listening
– – – – – Prepare to Listen Focus on the Speaker Screen Out Distractions Concentrate on the Message Listen to Tapes while you commute
Communication
General Tips
• Attitude
– – – – – – – Intend to Improve Visualize Be flexible Be Likable Commit to Being Truthful Empathize Don’t take yourself too seriously
• Key Points
– – – – – – Write a Purpose Statement Outline Transfer Negative Emotions to Paper Get to the Point Explain Abstract words Use Absolutes and Generalities Sparingly
Questions
Communication
• Techniques -continued
– – – – – – Eliminate Audible Pauses Enunciate Clearly Practice Pronouncing Words Properly Exercise Tongue, Jaws and Lips Make Eye Contact Gesture
Speaking and Writing
• Key Points - Continued
– – – – – – – Ask for what you want Use active verbs Use gender neutral language Cite Source of Statistical Data Illustrate with personal examples Express Emotion Keep it simple (KISS) Method
• Techniques -continued
– – – – – – Pause Speak more slowly Speak faster Vary Your Volume Watch your tone Record your voice
Communication
• Speaking and Listening
– – – – – – – Ask Questions Avoid Daydreaming Accept Accents Use mind mapping Interview Complaints Telephone
Speaking and Writing
Communication
• Speaking
– – – – – – – Know what you want to say Control Fear Stop Talking and Listen Think before you talk Believe in your message Repeat Major Points Find Out what your Listener wants
General Tips
• Reading
– – – – Read Keep up with Current Events Read Something Inspirational Use the Internet
General Tips
• Non Verbal
– – – – – – – Presence Give Nonverbal Cues Check Your Posture Dress Appropriately Smile Touch Shake Hands Properly
General Tips
• Attitude – continued
– Check Your attitude
General Tips
• Behavioral
– – – – – – – Laugh Use Good Manners Recognize Manipulative Behavior Recognize Condescending Manners Avoid Words that Hurt Change Abrasive Behavior Handle Disagreements with Tact
Communication
• Techniques
– – – – – – – Define Acronyms Reduce Jargon Level Objections Use Humor Anecdotes and Stories Ask for feedback Increase your vocabulary
General Tips
• Miscellaneous
– – – – Organize Productive Meetings Consider Experience Level Understand the Importance of Timing Present a Good Personal Image
Speaking and Writing
• Key Points - Continued
– – – – – – – Paint verbal Pictures Be Concise Support Statements with Details Watch Semantics Quote Authorities Consult Experts Suppress emotion
Speaking and Writing
• Writing
– – – – – – Keep a Journal Take notes Write personal Notes Write Effective business letters Use Short Sentences Communicate online
General Tips
• Attitude – continued
– – – – – Eliminate Negative Feelings Be receptive to New Ideas Take Responsibility Respect the Other Person’s Point of View Recognize the Impact of Stress on Communication – Be Real
101 Ways to Improve Your Communication Skills
Presented by Catherine Jaggard Reno, Nevada January 10, 2006
Objectives
• • • • • • Communication Techniques Listening Speaking and Listening Speaking and Writing General Tips
• Listening
– – – – – Prepare to Listen Focus on the Speaker Screen Out Distractions Concentrate on the Message Listen to Tapes while you commute
Communication
General Tips
• Attitude
– – – – – – – Intend to Improve Visualize Be flexible Be Likable Commit to Being Truthful Empathize Don’t take yourself too seriously
• Key Points
– – – – – – Write a Purpose Statement Outline Transfer Negative Emotions to Paper Get to the Point Explain Abstract words Use Absolutes and Generalities Sparingly
Questions
Communication
• Techniques -continued
– – – – – – Eliminate Audible Pauses Enunciate Clearly Practice Pronouncing Words Properly Exercise Tongue, Jaws and Lips Make Eye Contact Gesture
Speaking and Writing
• Key Points - Continued
– – – – – – – Ask for what you want Use active verbs Use gender neutral language Cite Source of Statistical Data Illustrate with personal examples Express Emotion Keep it simple (KISS) Method