【高考应用文】投诉信 (附解析)

投诉信
1. 抱怨complain about
2. 表达不满convey/express one’s dissatisfaction
3. 对……满意 be content/satisfied with
4. 糟糕的服务 poor service
5. 采取措施take measures
6. 解决问题deal with/solve the problem
7. 调查此次事件investigate/look into the matter/incident
8. 出乎意料out of one’s expectation
11. 向……道歉make an apology to…/apologize to…
12. 出乎意料out of one’s expectation
13. 不用说needless to say
14. 尽快as soon as possible
15. 把某事牢记在心 bear sth. in mind
首段模板句式
I am writing to you about... which I received/bought...
我写信给你是关于……我收到/买了…
I am going to complain about...
我要投诉……
I am sorry to have to send this letter.. which I received/bought...
很抱歉我不得不寄这封信我收到/买了…
篇中模板句式
When we checked.... we noticed..
当我们国土……我们注意到. .
When I took... out of the bag and examined... closely, I found...
当我把……从袋子里拿出来检查…密切,我发现…
When I unpacked… and tried to use it, it did not work.
当我打开. .我试着用它，但没有用。

我对……不满意有一些主要原因。

首先，……更糟糕的是，……最后，……
There are some main reasons why I am not content with… At first, … What’s worse, … Eventually, …
结尾段模板句式
1. Please let me know what you intend to do in this matter.
请让我知道你打算对这件事做什么。

2. In view of the inconvenience this has caused, I feel you should...
鉴于给您带来的不便，我认为您应该……
3. I sincerely hope that/It is my sincere hope that you will look into/investigate the matter/incident seriously and proper measures should be taken to prevent such an incident happening again.
我真诚地希望你能认真调查这件事情，以及采取恰当的措施防止类似事件再次发生。

4. I would appreciate it very much if you could take measures to deal with/solve the problem as soon as possible.
你若能尽快采取措施处理这个问题，我将感激不尽。

Dear Sir/Madam,
My name is/I' m ________(①自我介绍). I am writing to you for something to tell you something about__________________(②投诉的内容).
___________(③简述导致矛盾的事件). I______________(④陈述本人曾做过的努力). But_____________（⑤投诉原因一）. Besides, _______________(⑥投诉原因二). To be frank, ________________(⑦客观评论，以示诚恳). I do hope/ I wish that__________(⑧表达本人期待的解决方案). Do you agree with what I said? I am expecting your answer.
Yours sincerely,
Li Hua
投诉信是向有关当局就某项服务/产品的缺点或运作不正常，向供应商/制造商提出正式投诉。

投诉指出顾客购买的某些产品中的错误，这是一种正式与零售商沟通的方式。

在语言方面，要注意把握分寸，要公平、公正。

投诉信应包括至少两方面的内容：
1.首先要说明购买日期和购买地点，最好提到其保修期。

提及你正在附上物品的相关细节。

2. 要求公司办公室及时更换有问题的产品，并说明你的邮寄地址。

典例01
假如你是李华，昨天你有一次不愉快的收快递经历，你对快递员的服务非常不满，于是决定给快递公司经理写一封投诉信反映问题并希望改进。

要点如下：
1. 快递员未联系你就私自将快递方在门卫室(guard room)
2. 快递包装破损
3. 快递员态度差，不愿承担责任
注意：1. 词数100词左右
2. 可以适当增加细节，以使行文连贯。

Dear Manager, —————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————
All the best,
Li Hua
典例02
假定你是李华，是一名中国书法爱好者。

近日你在国外某网站购得一只钢笔，不仅快递时间长，笔身在运送中受损，而且书写不流畅，请你用英语为其客服负责人写一封电子邮件，要点如下：
购买时间；
存在问题；
你的要求。

Chinese calligraphy 中国书法
注意：1.词数100左右；
2.可以适当增加细节，以使行文连贯。

Writing 1
假定你是李华，你于春节期间在国外某网站购得一个英语电子词典，却发现该商品存在一些质量问题，如电池的待机时间太短，有时屏幕上不显示字迹，请你给他们的负责人写一封电子邮件，要点如下：
购物时间；
商品存在问题；
你的要求。

注意：1.词数100左右；
2.可以适当增加细节，以使行文连贯。

3.开头结尾已给出不计入总字数。

Dear Sir/Maam,
I’m writing to complain about a faulty electric English dictionary
___________________________________________________________________
______________________________________________________________________________
Thank you.
Yours sincerely
Li Hua
Writing 2
假设你是李华，最近跟父母去国外旅行时所居住的旅馆服务不好。

请根据以下要点提示给旅馆老板写一封英文投诉信，信中应包括下列内容：
1.空调不能正常运行；
2.浴室不干净；
3.晚上周围噪声很大，且不给更换房间；
4.服务员态度随意，漫不经心。

投诉信
1. 抱怨complain about
2. 表达不满convey/express one’s dissatisfaction
3. 对……满意 be content/satisfied with
4. 糟糕的服务 poor service
5. 采取措施take measures
6. 解决问题deal with/solve the problem
7. 调查此次事件investigate/look into the matter/incident
8. 出乎意料out of one’s expectation
11. 向……道歉make an apology to…/apologize to…
12. 出乎意料out of one’s expectation
13. 不用说needless to say
14. 尽快as soon as possible
15. 把某事牢记在心 bear sth. in mind
首段模板句式
I am writing to you about... which I received/bought...
我写信给你是关于……我收到/买了…
I am going to complain about...
我要投诉……
I am sorry to have to send this letter.. which I received/bought...
很抱歉我不得不寄这封信我收到/买了…
篇中模板句式
When we checked.... we noticed..
当我们国土……我们注意到. .
When I took... out of the bag and examined... closely, I found...
当我把……从袋子里拿出来检查…密切,我发现…
When I unpacked… and tried to use it, it did not work.
当我打开. .我试着用它，但没有用。

我对……不满意有一些主要原因。

首先，……更糟糕的是，……最后，……
There are some main reasons why I am not content with… At first, … What’s worse, … Eventually, …
结尾段模板句式
1. Please let me know what you intend to do in this matter.
请让我知道你打算对这件事做什么。

2. In view of the inconvenience this has caused, I feel you should...
鉴于给您带来的不便，我认为您应该……
3. I sincerely hope that/It is my sincere hope that you will look into/investigate the matter/incident seriously and proper measures should be taken to prevent such an incident happening again.
我真诚地希望你能认真调查这件事情，以及采取恰当的措施防止类似事件再次发生。

4. I would appreciate it very much if you could take measures to deal with/solve the problem as soon as possible.
你若能尽快采取措施处理这个问题，我将感激不尽。

Dear Sir/Madam,
My name is/I' m ________(①自我介绍). I am writing to you for something to tell you something about__________________(②投诉的内容).
___________(③简述导致矛盾的事件). I______________(④陈述本人曾做过的努力). But_____________（⑤投诉原因一）. Besides, _______________(⑥投诉原因二). To be frank, ________________(⑦客观评论，以示诚恳). I do hope/ I wish that__________(⑧表达本人期待的解决方案). Do you agree with what I said? I am expecting your answer.
Yours sincerely,
Li Hua
投诉信是向有关当局就某项服务/产品的缺点或运作不正常，向供应商/制造商提出正式投诉。

投诉指出顾客购买的某些产品中的错误，这是一种正式与零售商沟通的方式。

在语言方面，要注意把握分寸，要公平、公正。

投诉信应包括至少两方面的内容：
1. 首先要说明购买日期和购买地点，最好提到其保修期。

提及你正在附上物品的相关细节。

2. 要求公司办公室及时更换有问题的产品，并说明你的邮寄地址。

假如你是李华，昨天你有一次不愉快的收快递经历，你对快递员的服务非常不满，于是决定给快递公司经理写一封投诉信反映问题并希望改进。

要点如下：
1. 快递员未联系你就私自将快递方在门卫室(guard room)
2. 快递包装破损
3. 快递员态度差，不愿承担责任
注意：1. 词数100词左右
2. 可以适当增加细节，以使行文连贯。

Dear Manager, —————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————
All the best,
Li Hua
【思路解析】
这是一篇应用文。

本篇要求考生就自己一次不愉快的收快递经历给快递公司经理写一封投诉信，反映问题并希望改进。

体裁：应用文
时态：根据提示，时态应以一般过去时和一般现在时为主
结构：总分总
要求：
1. 快递员未联系你就私自将快递方在门卫室
2. 快递包装破损
3. 快递员态度差，不愿承担责任
【范文欣赏】Dear Manager:
By the following letter of complaint, I'd like to express my disappointment at your poor express service yesterday. In the first place, your irresponsible delivery man placed my parcel at the guard room arbitrarily without contacting me, what if it is stolen? Even worse than that, no sooner had I picked it up than I found a hole on the package, causing my possessions inside to miss. However, your employee refused to make an apology to me and claimed that he was not to blame. It is his annoying attitude that leaves me determined to reflect the incident.
When it comes to the solution, I strongly demand that he should apologize to me and compensate for my loss. Besides, to avoid such things arising again, your employees are supposed to be trained once again.
I do hope that you can give me a satisfactory reply as soon as possible and your measures taken to better the service will be highly appreciated.
All the best,
Li Hua
【点睛】
范文内容完整，要点全面，语言规范，语篇连贯，词数适当，上下文意思连贯，符合逻辑关系。

作者在范文中使用了一些高分句型，例如：Even worse than that, no sooner had I picked it up than I found a hole on the package, causing my possessions inside to miss.中使用了部分倒装；It is his annoying attitude that leaves me determined to reflect the incident.使用了强调句。

假定你是李华，是一名中国书法爱好者。

近日你在国外某网站购得一只钢笔，不仅快递时间长，笔身在运送中受损，而且书写不流畅，请你用英语为其客服负责人写一封电子邮件，要点如下：
购买时间；
存在问题；
你的要求。

Chinese calligraphy 中国书法
注意：1.词数100左右；
2.可以适当增加细节，以使行文连贯。

【满分范文】
Dear Sir or Madam,
I am Li Hua, one of your customers. I’m writing to express my dissatisfaction of this shopping experience. Recently, I ordered a pen on your website and received it yesterday. To my disappointment, the pen, especially its cap, was damaged during the transportation. What bothers me most is the quality of the pen, for it writes not so smoothly as expected. As an enthusiast of Chinese calligraphy, I am not satisfied with such a poor situation, and am sure that you are able to understand my discontent thoroughly. I’d be grateful if you could return my money or deliver a new one to me.
I hope that my problem will get your kind consideration. Looking forward to your reply.
Yours Sincerely,
Li Hua
Writing 1
假定你是李华，你于春节期间在国外某网站购得一个英语电子词典，却发现该商品存在一些质量问题，如电池的待机时间太短，有时屏幕上不显示字迹，请你给他们的负责人写一封电子邮件，要点如下：
购物时间；
商品存在问题；
你的要求。

注意：1.词数100左右；
2.可以适当增加细节，以使行文连贯。

3.开头结尾已给出不计入总字数。

Dear Sir/Maam,
I’m writing to complain about a faulty electric English dictionary
___________________________________________________________________
______________________________________________________________________________
Thank you.
Yours sincerely
Writing 2
假设你是李华，最近跟父母去国外旅行时所居住的旅馆服务不好。

请根据以下要点提示给旅馆老板写一封英文投诉信，信中应包括下列内容：
1.空调不能正常运行；
2.浴室不干净；
3.晚上周围噪声很大，且不给更换房间；
4.服务员态度随意，漫不经心。