商务英语听说教程上 Unit 10Performance Appraisals
商务英语口语Unit 10
10.1 词语精粹
1. apply for 请求，申请。Apply to 适用，使 用于，想….. 提出申请 e.g. Scientific discoveries are often applied to industrial production methods. 科学发现常用于工业生产方法。They applied the rules to new members only. 他们仅对新会员实行这 种规定。You applied to him for help. 你们向他求 援。Apply one’s mind to 专心于，致力于 Apply to sb. for sth.向…申请…We have applied to the authorities for the business license. 我们已经向局 申请了营业执照。
B: Yeah-----, here you are.
A: What’s the date of issue?
B: On July 8th. 2003.
A: What is the expiry date?
B: On August 23rd, 2003.
A: What’s the exact address of your company?
text
10.1 词语精粹
3. application ：申请，请求，申请表 e.g. an application for financial aid 要求资助的 申请 application to one’s studies 学习上的勤奋 applicant: 申请人 a job applicant 求职者
B: P.O. Box 816, Beijing, China.
初级商务英语听说 unit 10 presentations
B Listen to the dialogue again. Pay attention to the language functions carried in the dialogue and put them in the order by which you hear. C Role-play. Take the roles in the above dialogue. Work in pairs and practice closing the presentation by using the following alternatives in the language focus.
B Listen to the passage again and answer the following questions. You may use the sentences in the language focus as reference.
3.3Figures and graphs — Sales performance of a company Tim Mason is a retail consultant in a supermarket. After greeting guests and setting agendas he is now illustrating the sales performance of the company. He uses figures and graphs in the illustration. A Listen to the following extract from Tim s presentation and fill in the blanks with the figure you hear.
BEC阅读全真试题解析：Staffappraisals整理
BEC阅读全真试题解析：Staffappraisals整理考前复习多做一些练习题对我们也有关心，为了关心大家备考，下面我给大家带来BEC阅读全真试题解析：Staff appraisals，望喜爱！BEC阅读全真试题：Staff appraisalsStaff appraisalsGood preparation for staff appraisals can pay dividendsin terms of staff loyalty and satisfaction.Many managers,particularly those running smaller companies, feel they are toobusy to give their employees appraisals, and many staff clearlydread them. (0) ........... They provide the opportunity for themanager to have one-to-one discussions with an employee andfind out about any concerns, as well as identifying training needsand discovering career aspirations. They can make a staff member feel valued and so build loyalty. The annual appraisal can either be a rewarding or painful experience. According to researchcarried out among 500 employees, the standard office appraisal is far fromperfect.(8).............Thepossible outcome for the company is even worse; up to a quarter of employees will look for a newjob within two weeks of a bad appraisal and 40% within a month. The quality of the appraisal lies with how the boss decides to carry it out. When it is donewell,employees are able to use the feedback they receive to improve their performance. (9).............Sohow should a constructive appraisal be carried out? According to Andrew Gillingham, a consultanttrainer, appraisals can be manager-led, with the appraiser preparing a document and sharing it withthe employee. Establishing training needs and motivating the employee towards bigger and betterthings are part of this process. (10) ............. In both cases, Gillingham believes that theeffectiveness of the appraisal discussion can determine the performance of the company.Gillingham believes that anyone who thinks its just the employee who doesnt like the appraisalexperience has got it wrong. Too many managers regard appraisals as a waste of time.(11) ..............................Managing people is a difficult matter, and without the necessary training, manymanagers try to avoid the uncomfortable issues that often need to be discussed at appraisals. Gillingham believes that calling the process an appraisal may be unhelpful.(12) ..........................In either case, it is important to ensure that the meeting is successful and resultsin better quality management. Gillingham firmly believes that the main thing is to emphasise anopen communications ethos in the workplace that gives staff a chance to talk about issues and feelvalued. A Alternatively, managers may want the employees themselves to evaluate their workperformance. B In larger companies, the people likeiy to do something with this information will be found inthe HR department.C. Problems such as rushing through the appraisal and being appraised by a manager whodoesnt understand the employees role were common concerns. D Arguably, performance review is more appropriate since it helps create correctexpectations from the meeting and indicates what will happen. E This is mainly because they have not been shown how to carry out appraisals properly. F But all too often, the format of the appraisal doesnt allow this. G But this can be avoided and, given a more positive attitude from participants, appraisals canprove enormously useful for all involved.（商务英语）必需脱口而出经典句型整理1The answer is zero! 白忙了!The dice is cast! 已成定局了!The same as usual! 一如既往!The walls have ears! 隔墙有耳!There you go again! 你又来了!Time is running out! 没有时间了!We had better get going! 最好立刻就走! Well discuss it later! 回头再说吧!Well find out shortly! 我们很快就知道了! We are all for it! 我们全都赞成!Weve been expecting you! 我们正等着你呢! What a good deal! 真廉价!What a let down! 真令人绝望!What do you figure? 你有什么想法?What happened to you? 你怎么了?What should I do? 我应当怎样做?Whats would you recommend? 你有何意见? Whats it to you? 这跟你有关吗?Whats on your mind? 你在想什么? Which would you prefer? 你要选哪个? Wouldnt you say so? 你说不是这样吗? You are most understanding! 你真爱护! You asked for it! 你自讨苦吃!You cant be serious! 你不是仔细的吧?商务英语必需脱口而出经典句型整理2 You cant miss it! 你不行能找不到的! Any day will do? 哪一天都可以?Any messages for me? 有我的留言吗? Are you by yourself? 你一个人来吗?All right with you? 你没有问题吧?Are you free tomorrow? 明天有空吗? Are you kidding me? 你在跟我开玩笑吧? As soon as possible! 尽可能快!Back in a moment! 立刻回来!Believe it or not! 信不信由你!Better luck next time! 下次会更好!Boy will be boys 本性难移!Come to the point! 有话直说!Do you accept plastic? 收不收行用卡?Does it keep long? 可以保存吗?Dont be so fussy! 别挑剔了!Dont count to me! 别希望我! Dont fall for it! 不要上当!Dont get me wrong! 你搞错了!Dont give me that! 少来这套!Dont let me down! 别让我绝望!Dont lose your head! 别乐昏了头!Dont over do it! 别做过头了!Dont sit there daydreaming! 别闲着做白日梦!Dont stand on ceremony! 别太拘束!Drop me a line! 要写信给我!Easy come easy go! 来得简单去得也快!Im spaced-out! 我开小差了!I beg your pardon! 请你再说一遍!I cant afford that! 我付不起!商务英语必需脱口而出经典句型整理3I cant help it! 我情不自禁!I couldnt reach him! 我联络不上他!I cross my heart! 我宣誓是真的!I dont mean it! 我不是有意的!I feel very miserable! 我好懊丧!I have no choice! 我别无选择了!I watch my money! 视财如命!Ill be in touch! 保持联络!Ill check it out! 我去看看!Ill show you around! 我带你四处逛逛!Ill see to it! 我会留意的!Im crazy for you! 我为你疯狂!You make me jump! 你下了我一跳!Make up your mind. 作个打算吧!Make yourself at home! 就当在家一样!My mouth is watering! 我要流口水了!Never heard of it! 没听说过!Nice talking to you! 很兴奋和你谈天!No doubt about it! 勿庸置疑!No pain no gain! 不经一事，不长一智!None of your business! 要你管?There is nothing on your business! 这没你的事! Now you are really talking! 说得对!Please dont rush me! 请不要督促我!Please keep me informed! 请肯定要通知我! She looks blue today. 她今日很愁闷!She is under the weather. 她心情不好!So far, so good. 过得去。
世纪商务英语听说教程基础篇二第七版答案
世纪商务英语听说教程基础篇二第七版答案I. Match the terms with similar meanings (每小题2分，共20分)A.assessmentB. advantage produced when two organisations combineC. calculations about, for example, what the size or amountor rate of something will be in the future.D.intended to be kept secretbining two companies so that they can work closely and effectively togetherF. the ability to keep increasing, developing; or being more successfulG. illegally getting money from a person or organizationH .things that limit your actionI.to work together to produce somethingtJ.money a company borrows to start up a new business选择字母相对方框1 appraisal [填空题]_________________________________(答案：A)2 afraud [填空题]_________________________________3 integration [填空题]_________________________________4 momentum [填空题]_________________________________5 projections [填空题]_________________________________6 synergy [填空题]_________________________________7 constraints [填空题]_________________________________8 venture capital [填空题]_________________________________9. collaborate [填空题]_________________________________10. confidential [填空题]_________________________________II. Complete the definitions with adjectives from the bracket（每小题2分，共20分)( lucid persuasive responsive hesitant succinct persuasive)Someone who1 …is good at persuading others is _______ [填空题]空1答案：persuasive2 … feels shy about speaking and is worried about the effect of what they might sayis______ [填空题]空1答案：hesitant3 …expresses their ideas briefly and to the point is _______ [填空题]空1答案：succinct4 …can express difficult ideas clearly is_________ [填空题]空1答案：lucid5 …is ready to act in a useful or helpful way and openly shows their feelings about aboutsomething is about something is ______________ [填空题]_________________________________(答案：请设置答案)III. Complete these conditional sentences with the correct alternative(每小题2分，共20分).1. New product development that co-ordinates efforts across national markets ____ better products and services. [单选题]A. givesB .providesC. leads to(正确答案)2. The _____ of the Internet and Intranet has the potential to accelerate the process of mining all markets for relevant information. [单选题]A.advent(正确答案)B.facecCcoming off3. The logic _____ nurturing customer loyalty is impossible to refute. [单选题]A.ofB.behind(正确答案)C.for4. In practice most companies’ marketing effort is focused on getting customers, with little attention paid _____ keeping them. [单选题]A. ofB. asC.to(正确答案)5 .If we don't get out there and get our stuff on-line, somebody else_____. [单选题]A. would(正确答案)B.willC. did6. If you want to compete on a global scale, you ______to be where market is, and that's the US. [单选题]A. hadB. having(正确答案)C. have7 .Use of the Internet for commercial transactions is possible only if you____what you want to buy. [单选题]aA knewB. know(正确答案)C. known8. All the company's engineers have access to the Internet, even If they____thousands of kilometres from the office. [单选题]A. are(正确答案)B. beC. were9. Supermarkets will only stay ahead if they ............... that they will need to deliver more than food. [单选题]A. realisingB. realisedC. realise(正确答案)10. So, are European managers hopelessly outclassed by their American counterparts in the world of e-commerce? A year ago, many executives and analysts______said 'yes'. [单选题]A. shall haveB. should hadC. would have(正确答案)IIII. Reading comprehension（每小题3分，共30分)Passage OneUntil the 1980s, the American homeless population comprised mainly older males. Today, homelessness strikes much younger part of society. In fact, a 25-city survey by the U. S. Conference of Mayors in 1987 found that families with children make up the fastest growing part of the homeless population. Many homeless children gather in inner cities; this transient(变化无常的) and frequently frightened student population creates additional problems — both legal and educational — for already overburdened urban school administrators and teachers.Estimates of the number of homeless Americans range from 350,000 to three million. Likewise, estimates of the number of homeless school children vary radically. A U.S. Department of Education report, based on state estimates, states that there are 220,000 homeless school-age children, about a third of whom do not attend school on a regular basis, But the National Coalition for the Homeless estimates that there are at least two times as many homeless children, and that less than half of them attend school regularly. One part of the homeless population that is particularly difficult to count consists of the “throwaway” youths who have been cast of their homes. The Elementary School Center in New York City estimates that there are 1.5 million of them, many of whom are not counted as children because they do not stay in family shelters and tend to live by themselves on the streets.Federal law, the Stewart B. McKinney Homeless Assistance Act of 1987, includes a section that addresses the educational needs of homeless children. The educational provisions of the McKinney Act are based on the belief that all homeless children have the right to a free, appropriate education.1. It is implied in the first paragraph that ____. [单选题]A) the writer himself is homeless, even in his eightiesB) many older homeless residents are going on strike in 25 citiesC) there is a serious shortage of academic facilities(正确答案)D) homeless children are denied the opportunity of receiving free education2. The National Coalition for the homeless believes that the number of homeless children is _____. [单选题]A.350,000B. 1,500,000C.440,000(正确答案)D. 110,0003. One part of the homeless population is difficult to estimate. The reason might well be ____. [单选题]A. the homeless children are too young to be counted as childrenB. the homeless population is growing rapidlyC. the homeless children usually stay outside schoolD. some homeless children are deserted by their families(正确答案)4. The McKinney Act is mentioned in this passage in order to show that ___. [单选题]A. the educational problems of homeless children are being recognized(正确答案)B. the estimates on homeless children are hard to determineC. the address of grade-school children should be locatedD. all homeless people are entitled to free education5.The passage mainly deals with____ [单选题]A. the legal problems of the homeless childrenB . the educational problems of homeless children(正确答案)C . the social status of older malesD .estimates on the homeless populationPassage twoNow let us look at how we read. When we read a printed text, our eyes move across a page in short, jerky movement. We recognize words usually when our eyes are still when they fixate. Each time they fixate, we see a group of words. This is known as the recognition span or the visual span. The length of time from which the eyes stop ---the duration of the fixation ----varies considerably from person to person. It also vaies within any one person according to his purpose in reading and his familiarity with the text. Furthermore, it can be affected by such factors as lighting and tiredness.Unfortunately, in the past, many reading improvement courses have concentrated too much on how our eyes move across the printed page. As a result of this misleading emphasis on the purely visual aspects of reading, numerous exercises have been devised to train the eyes to see more words at one fixation. For instance, in some exercises, words are flashed on to a screen for, say, a tenth or a twentieth of a second. One of the exercises has required students to fix their eyes on some central point, taking in the words on either side. Such word patterns are often constructed in the shape of rather steep pyramids so the reader takes in more and more words at each successive fixation. All these exercises are very clever, but it’s one thing to improve a person’s ability to see words and quite another thing to improve his ability to read a text efficiently. Reading requires the ability to understand the relationship between words. Consequently, for these reasons, many experts have now begun to question the usefulness of eye training, especially since any approach which trains a person to read isolated words and phrases would seem unlikely to help him in reading a continuous text.6. The time of the recognition span can be affected by the following facts except________ . [单选题]A. one’s familiarity with the textB. one’s purpose in readingC. the length of a group of words(正确答案)D. lighting and tiredness7. The author may believe that reading ______. [单选题]A. requires a reader to take in more words at each fixationB. requires a reader to see words more quicklyC. demands an deeply-participating mind(正确答案)D. demands more mind than eyes8 What does the author mean by saying “but it’s one thing to improve a person’s ability to see words and quite another thing to improve his ability to read a text efficiently.” in the second parapraph? [单选题]A. The ability to see words is not needed when an efficient reading is conducted.B. The reading exercises mentioned can’t help to improve both the ability to see and to comprehend words.C. The reading exercises mentioned can’t help to improve an efficient reading.(正确答案)D. The reading exercises mentioned has done a great job to improve one’s ability to see words.9. Which of the following is NOT true? [单选题]A. The visual span is a word or a group of words we see each time.B. Many experts began to question the efficiency of eye training.C. The emphasis on the purely visual aspects is misleading.D.The eye training will help readers in reading a continuous text.(正确答案)10. The tune of the author in writing this article is ________ [单选题]A critical(正确答案)B neutralC pessimisticD optimisticIV.Writing (共20分).Suppose you were not satisfied with your present conditions or environment of your work, now you are asked to write to your boss about your complaints and suggestions for the development of the company you work for. (English word limit:150~250). [填空题]_________________________________。
商务英语听说教程上 Unit 10Performance Appraisals
66% of organizations. Most of these are linked to an appraisal process.
11. shoot up
k. 机会
12. anticipate v.
l. 夸大
Part B - Task 2 Monologue
*1. A consultant is recommending to the employee the skills in performance appraisals.
Some people believe that a person’s performance at a job is affected by his star sign.
2. Listen to the conversation again and choose the statement that best describes the employee’s situation in the next month.
Statement #2–
The employee works as a Senior Project Engineer. Her salary is $59,000 a year. She checks on her paycheck to see if there is anything wrong with the payment.
Completed all assignments in advance Involved in two projects as a volunteer Mentored new comers Expects a 4 on a scale of 5
商务英语听说课件电子教案
Training and workshops
31
New employee orientation training
2 Leadership training
3
Performance appraisal training
4
Team building training
53
Operating new equipment training
Henry : Ah, lucky you .she’s really beautiful-and clever too.
Sarah : well, I think I’ll leave you boys to discuss… work.
Henry : Oh, Sarah, you’re not jealous, are you?
填空 author / speaker/consultant/trainer
❖ J&C is a training consultancy for personal and professional development in the workplace. It is based in oxford and it is run by Janet Coyte. Janet is an experienced teacher and (1)___she runs courses and workshops for companies and universities. As a (2)___ she helps business people overcome difficulties. she sometimes gives one-to-one sessions on the phone or via email.
BEC商务英语高级真题及解析
BEC商务英语高级真题及解析1 Genuine feedback would release resources to be used elsewhere.2 Managers are expected to enable their staff to work effectively.3 Experts are unlikely to facilitate a move to genuine feedback.4 There are benefits when methods of evaluating performance have been negotiated.5 Appraisals tend to focus on the nature of the face-to-face relationship between employees and their line managers.6 The idea that employees are responsible for what they do seems reasonable.7 Despite experts’assertion, management structures prevent genuine feedback8 An increasing amount of effort is being dedicated to the appraisal process.Performance appraisal is on the up and up. It used to represent the one time of year when getting on with the work was put on hold while enormous quantities of management hours were spent in the earnest ritual of rating and ranking performance. Now the practice is even more frequent. This of course makes it all the more important how appraisal is conducted. Human resources professionals claim that managers should strive for objectivity and thus for feedback rather than judgement. But the simple fact of the matter is that the nature of hierarchy distorts the concept of feedback because performance measure are conceived hierarchically. Unfortunately, all too many workers suffer from the injustices that this generates.The notion behind performance appraisal- that workers should be held accountable for their performance-is plausible. However, the evidence suggests that the premise is wrong. Contrary to assumptions appraisal is not an effective means of performance improvement- it is judgement imposed rather than feedback, a judgement imposed by the hierarchy. Useful feedback , on the other hand, would be information that told both the manager and worker how well the work system functioned, and suggested ways to make it better.Within the production system at the car manufacturer Toyota, there is nothing that is recognizable as performance appraisal. Every operation in the system has an associated measure. The measure has been worked out between the operators and their manager. In every case, the measure is related to the purpose of the work. That measure is the basis of feedback to the manager and worker alike. Toyota’s basic idea is expressed in the axiom “bad news first”. Both managers and workers are psychologically safe in the knowledge that it is the system- not the worker –that is the primary influence on performance. It is management’sresponsibility to ensure that the workers operate in a system that facilitates their performance.In many companies , performance appraisal springs from misguided as assumptions. To judge achievement, managers use date about each worker’s activity, not an evaluation of the process or system’s achievement of purpose. The result is that performance appraisal involves managers’judgement overruling their staff’s, ignoring the true influences on performance. Thus the appraisal experience becomes a question of pleasing the boss, particularly in meetings, which is psychologically unsafe and socially driven, determining who is “in”and who is “out”.When judgement is replaced by feedback in the true sense, organizations will have a lot more time to devote to their customers and their business. No time will be wasted in appraisal . This requires a fundamental shift in the way we think about the organization of performance appraisals, which almost certainly will not be forthcoming from the human resources profession.关于员工评估和反馈的文章。
商务英语 unit15
UNIT 15 Performance Appraisal
• A: I can’t agree with you more. You did great this year. However, I can’t guarantee that you can get the maximum raise this year. After all, there were a lot of people who did great this year and we only had a few 4 percent raise to give.
• A: Why not think about the subjective criteria, such as team building and colleague support?
• B: Exactly! Attitude …how do you rate attitude?
UNIT 15 Performance Appraisal
• C: How do I do that? It doesn’t make sense for me.
UNIT 15 Performance Appraisal
• A: If I were you, not only would I do my best in my work, but let more people get to know what I did. Since upper management cannot know the details of everything, they mainly see the people who are visible. You can do this by taking on more responsibilities in your team so that the whole team can see, or you can send out a mail to management with your initiative ideas or fact finding reports.
课文听力文本-Unit-10-Business-Strategies
Unit 10 Business StrategiesPart I Getting readyExercise B.Keys:1.e2.h3.d4.f5.a6.g7.b8.cTapescript:1. The level of investment rose suddenly.2. There has been a steady increase in costs over several years.3. The Research and Development budget has stabilized over the past few years.4. At the end of the first year, sales stood at 50 per cent of the present level.5. The share price reached a peak before falling a little and then maintaining the same level.6. The sudden collapse in share prices has surprised everyone.7. Sales of Product A fell slightly in the final quarter.8. The value of the shares has shown a steady decline.Exercise C.Keys:1.The European Union2.The Organization of Petroleum Exporting Countries3.The World Health Organization4.The International Monetary Fund5.The North American Free Trade Agreement6.The Association of South East Asian Nations7.The United Nations8.The General Agreement on Tariffs and TradeTapescript:1. - They receive a subsidy from the EU.- Do you mean that it's funded by the European Union?- Yes, that's what I was told.2. - They're a member of OPEC.- I'm sorry, but what's OPEC?- The Organization of Petroleum Exporting Countries.3. - The WHO is interested in the scheme.- Do you mean the World Health Organization?- Yes.4. - It's a decision by the IMF.- The IMF! Why is the International Monetary Fund involved in this?5. - NAFTA was formed in 1993.- What does NAFTA stand for?- Haven't you heard of it? It's the North American Free Trade Agreement.6. - Is Japan one of the ASEAN countries?- I'm sorry but I don't remember what ASEAN stands for.- It's the Association of South East Asian Nations.- I don't think so.7. - The UN resolution is being ignored.- But this is an internal matter. It doesn't concern the United Nations.8. - It's part of the WTO agreement.- Remind me what WTO stands for.- The World Trade Organization.Exercise D.Keys:1.A2.A3.A4.B5.BTapescript:Gary: Sam, could you review the results of the survey on leisure sporting activities again? We need to plan out our proposal for this Friday's business meeting.Sam: Sure, Gary. I've summarized the results in the handout, broken down by consumer age groups and sporting activities. The survey was administered to 550 men and women between the ages of 18 and 55 years old, and the results have been compiled in the following age groups: 18 to 26, 27 to 35, 36 to 45, and 46 to 55. According to the results, the most active group involved in sporting activities are those between 18 and 26 years old, followed by those 36 to 45 years old.Gary: Okay.Sam: As far as particular sports are concerned, people in these two groups cited jogging as their favorite recreational sport followed by skiing, tennis, swimming, and cycling.Gary: And what about these groups broken down by gender?Sam: Oh, Gary, thanks for bringing that up. Men appear to be slightly more active than women in the 18 to 26 year-old age group, but women seem more active in the other three groups. Gary: Hmm. Based on what you have said, I think we should consider targeting the 18 to 26 year-old age group more in the future. I also feel we should consider expanding our line of athletic shoes, particularly jogging and tennis footware. We also have to come up with a more appealing slogan aimed at this age group.Sam: I see what you mean. However, when these results are compared with the survey carried out three years ago, we can see a growing trend among older consumers--those 14, I mean 46 to 55--who are becoming more conscious and concerned about staying fit. I believe this trend will continue, so we should focus on this group instead.Gary: I see your point. Well, let's meet again on Wednesday to iron out more of the details of this proposal.Part II SWOT analysisOutline:I.1. Strengths2. after-sale teamII.3. MarketingIII.4. OpportunitiesIV.5. impressive dealer networkTapescript:What I’d like to do is to outline a SWOT analysis of the company, which we hav e recentlycarried out. As I’m sure you all know, SWOT stands for strengths, weaknesses, opportunities and threats.So let’s start with the strengths. It’s apparent that out main competitive advantage is our range of products. Our accounts software packages are perceived as the most user-friendly on the market, relatively easy to install, requiring much less training than our competitors’ packages and representing better value for money. So, all in all we’ve got an excellent product. Our other main strength is our people-especially on the after-sales side. Our after-sales team is perceived as faster, more qualified, friendlier and generally more efficient than our competitors’. This applies both to the helpdesk and the field maintenance people.Right. Let’s turn to the weaknesses. Although we have such a strong product, we haven’t achieved the sort of market penetration we should have. Basically this is because our marketing is not so effective as our competitors’. One especially, STERLING, has a much stron ger presence in the market both in terms of sales and profile. We’ve relied too heavily on product quality, not enough on promotion. We’ve got to put considerably more effort into our advertising and direct mail campaigns.So, that brings me to the opport unities. We’re clearly not taking the opportunity we have to dominate the small business user market. We could be achieving significantly higher sales- I estimate fifty to sixty percent more. We could also be building a much more extensive customer base-this would ensure a more secure future as well.Our main threat, of course, is STERLING. They’ve got a much more impressive dealer network and their promotion is a lot more sophisticated than ours. On the other hand, we’ve got the better range of products. We should be capitalizing on this.Part III Dealing with growth: Market trendsExercise B.Keys:1 . 2802 . 4403 . the full milk4 . the skimmed milk5 . long life milk6 . milk drinkExercise C.NotesTotal market: 280m – 440mSector shareFull milk: 74% - 42%Skimmed milk: 12% -- 35%Long life: 5% -13%Milk drink: 1%Over next 10 years:Full: 40%; 2%Skimmed: level off 40%Long life: 20%Drink: 2%Tapescript:I'm not going to talk for long — just long enough to give you an overview of developmentsso that we can discuss the implications. So, let's start by looking at trends over the last ten years. On this first transparency you'll see two pie charts — the first represents the milk product market ten years ago, the second, how it looks now. There are two outstanding features: firstly, that the total market has grown substantially from 280 million litres to 440 million litres; secondly, the actual sector share of the four main milk products has changed radically; the full milk sector has fallen dramatically from 74% to just 42% here on the pie chart; the skimmed milk sector has rocketed from only 12% to 35%, reflecting the weight of publicity directed towards low fat diets. The other two sectors are long life milk and milk drinks. It's interesting to see the long life sector has risen from 5% to 13% — a significant rise considering initial consumer resistance to this type of milk. And finally, the milk drinks have remained pretty stable, just increasing by 1%. So the two big winners of the decade are skimmed and long life milk, and the big loser, the full milk sector.Now, what's really important is the likely trends over the next ten years in these four sectors. We forecast that the full milk sector will decline more gradually over the next five years to around 40% and then fall a further 2% by the end of the 10-year period; the skimmed milk sector should continue to rise steadily to 40% over the next five years and then level off around this figure for the next five years. We expect long life milk to continue rising moderately so that at the end of this period this sector will represent a significant 20%. Finally we project a fairly marked decline in the milk drink sector as consumer awareness of the sugar content of these drinks increases.We forecast an eventual fall to just 2% by the end of the period.Exercise D.Keys:1. grown substantially2. change radically3. fallen dramatically4. rocketed5. risen6. remained; stable; increasing7. decline; gradually; fall; further 8. rise steadily; level off9. expect; continue rising moderately; represent; significant10. project; fairly marked; forecast; eventuallyTapescript:A: We all know that there have been some major changes in our market over the last ten years, and we can expect further changes over the next ten years. I'd like to present the trends over the last ten years and also anticipate the trends we predict over the next ten years. I'm not going to talk for long —just long enough to give you an overview of developments so that we can discuss the implications. Do interrupt me if you've got any questions or comments. So, let's start by looking at trends over the last ten years. On this first transparency you'll see two pie charts — the first represents the milk product market ten years ago, the second, how it looks now. There are two outstanding features: firstly, that the total market has grown substantially from 280 million litres to 440 million litres; secondly, the actual sector share of the four main milk products has changed radically; the full milk sector has fallen dramatically from 74% to just 42% — here on the pie chart; the skimmed milk sector has rocketed from only 12% to 35%, reflecting the weight of publicity directed towards low fat diets. The other two sectors are long life milk and milk drinks. It's interesting to see that the long life sector has risen from 5% to 13% — a significant rise considering initial consumer resistance to this type of milk.And finally, the milk drinks have remained pretty stable, just increasing by 1%. So the two bigwinners of the decade are skimmed and long life milk, and the big loser, the full milk sector. B: Excuse me, can I just ask how you account for this slowing down in decline?A: Er ... if you don’t mind, I'll come to that in a moment. Just to complete the picture, the skimmed milk sector should continue to rise steadily to 40% over the next five years and then level off around this figure for the next five years. We expect long life milk to continue rising moderately so that at the end of this period this sector will represent a significant 20%. Finally we project a fairly marked decline in the milk drink sector as consumer awareness of the sugar content of these drinks increases. We forecast an eventual fall to just 2% by the end of the period. Right, now let me come back to your question: why do we expect these trends? Well, one critical factor of course ...Part IV More about the topic: Safe InvestingExercise A.Keys:1. C2. A3. C4. B5. ATapescript:Hi, I’m George Boros. Have you always wanted to invest, but didn’t know where to get started? We’re here today to present you with three basic guidelines to smart investing, for your future.Number one is to have clear goals. Decide how many years you will invest for, and what your needs will be in the future.Number two is to understand the range of possibilities. You’ll want a diversified portfolio: one with a mix of stocks, mutual funds, bonds and cash. It’s a jungle out there. Each of these products has different risks associated with them and also different potential rewards. Understand them before you buy, so there won’t be any big surprises later.Finally, number three is to have realistic expectations. As our friend Leonardo da Vinci said in the year 1500: "He who wishes to be rich in a day will be hanged in a year."Over the past several years, New York stocks have averaged 30% annual returns, but don't count on this continuing. While it's true that since the year 1900, stocks have averaged an 11% annual return, it's a roller-coaster ride with many minus years as well, so you have to stay in for the long term--you have to weather the storm--and not be too greedy.Well, let's get started and Happy hunting!Exercise B.Keys:1.gifts2.selling goods3.inflation4.prices5.financial6.long-term7.losingTapescript:Investing is a way to make money with your money. First, you have to earn money. As a kid, you get money from allowance, gifts, services, or from selling goods such as lemonade. Try to save some, if not all of this money. The next step is to make your money grow through investing.There are two main reasons why you should invest. The first is to stay ahead of inflation and the second is to achieve financial goals. Inflation causes the increase of prices. When a Big Mac goes up from $1.20 to $1.50 or when gas goes up from $1.30 to $1.70 a gallon, we say that is inflation. You need to make more money just to keep up with the rising cost of living.Financial goals can be separated into two types: short-term goals and long-term goals. Thefirst refers to the things that you need or want now or within the year, such as a bike, a computer, or a video game. Generally, it takes less money to reach these short-term goals. However, long-term goals are expensive and requires more planning. They are things you need or want in a few years or more, for example, going to college, buying a house, and even starting a business.Investing is like "planting" money. A small amount of money invested will often grow to a larger sum over time. You’ve heard the phrase, "Time is money." With investing, time also makes money.Although investing can make money with money, the downside of investing is that there is a risk of losing your money. The key to investing is to minimize the risk and to maximize the financial reward.Part V Do you know…?Exercise A.Keys:1. 392. crutches3. braces4. special medical5. victims6. raise7. show business8. a dime9. The March of Dimes10. 150 00011. 1945 12. likenessTapescript:In 1938, U.S. President Franklin Roosevelt established a special medical foundation. Through research of the foundation, vaccines were developed which have nearly eliminated polio. President Roosevelt was himself a victim of the disease at the age of 39. His legs were paralyzed and he would never again stand without the aid of crutches and heavy leg braces. In 1926, he donated a large part of his personal wealth to establish a foundation to care for polio victims at Warmsprings, Georgia, where he had felt relief swimming in the mineral waters. One of the President's show business friends, Eddie Cantor, decided to help Mr. Roosevelt raise more money to fund polio research. So on his popular radio show, Mr. Cantor asked everyone in America to send to the White House a coin worth ten cents — a dime, and he called the campaign "the March of Dimes". Sometimes as many as 150 000 letters containing dimes arrived each day in Washington. Franklin Roosevelt did not live to see the victory over polio, won in large part through "the March of Dimes", but after his death in 1945, Congress voted to honor his memory by putting his likeness on the U.S. coin — the dime.。
PASSBEC新编剑桥商务英语口试必备手册(中高级)
目录第一单元公司运作与管理Teamwork 团队合作 1 Reducing Production Cost 降低生产成本12 Internal Communications 内部沟通8 Reducing Overheads 减少管理费用18 How to Deal with a Heavy Workload 如何应对繁重的工作23 Work Environment工作环境27 Logistics物流32 Business Ethics 商业道德第二单元人力资源管理37 Recruiting & Selecting 人员招聘42 Employee Training 员工培训48 Career Development 职业发展53 Promotion 晋升59 Staff promotion 激励员工65 Staff turnover 员工流失71 Appraising and Improving Performance 绩效考核与改进绩效76 Pay and benefits 薪酬与福利80 Labor relations劳动关系85 Work place safety and health 工作安全与职业保健90 Time management 时间管理95 Managing stress 缓解压力第三单元市场营销101Product development 产品开发106 Setting price 产品定价110 Product promotion 产品推广114 Advertising 广告118 Packaging 包装122 Branding 品牌126 Customer satisfaction 顾客满意度130 Keeping Customers 留住顾客134 Marketing channels 营销渠道第四单元商务旅行138Travel and transport 出行与交通工具142 Travel and accommodation 差旅与住宿148 Domestic travel 国内差旅154 Travelling abroad 国际差旅第五单元企业公关160 Corporate culture 企业文化166 Company image 公司形象172 Corporate gifting 公司送礼178 Corporate sponsorship 企业赞助183 Dress code 着装要求189 Entertaining business clients 招待客户第六单元公司发展195Site location and relocation 公司选址和迁址200 Going global 全球营销205 Franchise 特许经营209 Meeting competition 应对竞争第七单元商务电子化与新型工作方式213 Office automation 办公自动化217 Setting up company website 建立公司网站224 Internet marketing 互联网促销230 Flexible patterns of work 弹性工作方式第八单元商务会议235Staging a meeting/conference 举办会议241 Attending a meeting/conference 参加会议247 Giving a presentation 大会发言251 Trade fair and exhibitions 会展257 PRACTICE TEST ONE 练习1 263 PRACTICE TEST TWO 练习2 271 PRACTICE TEST TWO 练习3 278UNIT ONE Company Operation and Management 第一单元公司运作与管理1.1Teamwork 团队合作Teamwork 团队合作，团队精神Team-based 以团队为基础的Horizontal organization structure 横向企业结构Corporate goals 企业目标Charter 规章，章程Be accountable for 对…负有责任Creative innovation 创新改革，创新发明创新精神Reward system 奖励制度Pay back 回报，报偿Individuality 个性Independent thinking 独立的思想Group decision-making 集体决策Managerial skill 管理技能Coordinate 使协调，调整Interpersonal relationship 人际关系Mutual trust 相互信任Bring out the potentials 充分发挥潜能Closely-knit （关系）密切的Keep track of 跟踪，追踪Time-consuming 花费时间的Line manager 部门经理，业务经理（与行政经理相对）Pre-building 团队建设Nurture 培养，教育，发展Nurture team dynamics 培养团队活力Promote team spirit 提倡团队精神Drive team success 驱使团队成功Minimize 将…减少到最少，最小化Inhibit 约束，抑止Liven up 使…有生气Training session 一场训练，培训课期Rafting 漂流Rock climbing 攀岩Teammate 队友Impact 影响，效果Complementary 补充的，互补的Revitalize 使新生，给予新的活力Trait （个人性格方面的）特征，显著的特点Commitment 敬业精神Interpersonal communication skills 人际交际技能，亦作interpersonal skillsAddress 处理（事情）Creative innovation 创新精神How to Make Teams Effective 如何组建精锐的团队People in every workplace talk about building the team, working as a team, and my team, but few understand how to create the experience of teamwork or how to develop an effective team.在各种工作场合，人们都在谈论团队建设、团队合作、自己的团队，但是却很少有人真正理解如何体验团队合作以及如何组建一支精锐的团队。
高级商务英语听说(第二版)Unit 9 Recruitment Performance Appraisal[精]
![高级商务英语听说(第二版)Unit 9 Recruitment Performance Appraisal[精]](https://img.taocdn.com/s3/m/5ef3a1386c85ec3a87c2c5f2.png)
7. be impressed by We _w_e_r_e_im__p_r_e_ss_e_d__b_y its features - especially its management tools
8. transform from…to
GroteApproach helps organizations transform _p_e_rf_o_r_m_a_n_c_e_ management f_r_o_m_ a frenzied series of events _to_ a well-defined, continuous, effective process. 9. tie…to The system __t_ie_s__ an organization's goals, mission statement, vision and values __to_ performance management in order to achieve critical organizational objectives.
University of International Business and Economics
3. Some researchers think feedback is particularly useful when workers have an achievement objective? Do you agree?
个人绩效和绩效评估
Common features 常见特点 —objectives 目标 —performance objectives and measures 绩效目标和效标
Steps 步骤
整理课件
example 举例
目标选定和绩效发展计划
Comment section 意见部门 Signature section 签字部门
整理课件
Example of appraisal components 绩效评估要素举例
整理课件
Inputs for evaluating performance 评估绩效的投入
1.first level supervisor 首要的管理者
Management by objectives （MBO） 目标管理
Job title: HR Director 职务：人力资源主管
整理课件
Results and business strategy 结果和商业战略
Operational excellence -cost-
卓越的运营 —成本—
CONSEQUENCES
the performance appraisal 绩效评估
Provide focus 提示关注焦点 Provide feedback 提供评估反馈 Document performance 将绩效管理落在纸上
整理课件
the performance appraisal 绩效评估-续
approaches 以结果为基础的评估方法的优劣
•Disadvantages
•Can focus on annual results-ignores routine aspects of job
商务英语视听说PPT-Unit-Ten-Company-Performance
Video
Assignment
Dalian University of Foreign Languages
Learning Objectives
After completing this unit, students should be able to: Understand and use basic vocabulary used to describe graphs and charts Identify speed and degree of changes in business graphs and charts Effectively use communicative skills to
飞利浦电视 阳台雨搭 松下熨斗 松下吸尘器 网络电话安装 净水器 窗帘杆和滑道 卧室窗帘 客厅窗帘
客 厅 窗 卧 帘 窗 室窗 帘 杆 帘 和 滑 道 网 净水 络 电 器 话 松 安 下 装 吸 尘 松 器 下 熨 阳 斗 台 飞 雨搭 利 浦 电 视
Dalian of3Foreign 1 University 2 4 Languages
Dalian University of Foreign Languages
Warm-up
Work in pairs. Graphs and charts are often used to describe company performance. Basically there are four kinds: line graphs, pie charts, bar charts and area charts. Match them with the following graphs and charts.
BEC主题教学16：Staff Appraisal
Business English Certificate By Lin Mingjin
Purposes of Staff Appraisal
5. To agree targets and timetable for achievement and review. 6. Assess and support training & development needs (learning, job/career change). 7. Discuss and encourage potential/promotability. 8. Communicate review and assessment of additional rewards. 9. Make retention decisions (probationary period)
Business English Certificate By Lin Mingjin
Slogan: Adopt an appraisal policy and reap the benefits !!
Potential outcomes
improved communication between manager and worker better linking of business priorities with how the individual delivers their job performances enhanced loyalty, commitment to work, personal identification and motivation to perform
– communicates criteria of performance, values and expectations – requires routine meetings with staff to review roles and priorities systematically – focus on current issues being articulated by management – assumes 2-way feedback – encourages analysis, planning, agreement and documentation by "formula".
世纪商务英语听说专业篇I课件unit10
They meet in the evening. Mr. Zhang is the host and Mr. Gaston is the guest.
2. Where should Mr. Gaston put his signature?
On the last page.
Active Listening
专业篇 I（第五版）
大连理工大学出版社
总主编 刘杰英 主 编 姜荷梅 陈振云 彭春萍 审 校 Chuck Thode
Unit 10 I Am Ready to Sign the Contract.
Learning Objectives
1. To understand the main idea and target the specific information while listening
Section B
Task Two Listen to the conversation again and answer the following questions.
3. How many copies of contracts are signed and what are they?
Two originals are signed. One is in Chinese and the other is in English. Both are equally valid.
3. What provision does Mr. Brown think they should add to the contract?
If one side fails to fulfill this contract, the other side is entitled to cancel this contract.
【商务英语课件】Unit-10--Complaints-and-Claims
Smith: Mm, this is really very serious… Hudson: I’m glad you think so. I’m absolutely disgusted with the way I’ve been treated by your company. But what are you going to do about it, Mr. Smith? Smith: I’m going to make some inquiries right away, then call back when I’ve sorted things out. Hudson: OK. Smith: I’m really very sorry, Mr. Hudson, for all the trouble you’ve had. It’s not the way we like to do things… Hudson: I hope so.
3. Discuss the following questions in pairs or small groups.
1) Which do you think are the most effective complaint tips you have worked out above? Why?
Hudson: No, Miss, I’m afra to complain, but Ive had a lot of trouble with your company, one way or another. I’m going right to the top this time.
inferior quality
2. When you purchase a product that is defective or doesn’t perform properly, how do you lodge a complaint that will get results? Discuss with your partner to work out as many tips as you can for effective complaints.
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11. shoot up
k. 机会
12. anticipate v.
l. 夸大
Part B - Task 2 Monologue
*1. A consultant is recommending to the employee the skills in performance appraisals.
LOOK BACK TO YOUR LAST PERFORMANCE REVIEW
What objectives did you and your supervisor set for yourself? What did you do well? In what areas was there room for improvement?
Completed all assignments in advance Involved in two projects as a volunteer Mentored new comers Expects a 4 on a scale of 5
Part B - Task 1 Vocabulary Building
supervisor’s perspective.
Use last review as ___a__p_o_in__t_o_f__re__fe__re__n_c_e____.
*2. Below are questions that are mentioned by the consultant. Some are to be
Part A - Task 3 Follow-up
Make and perform a conversation with your partner with the help of the following situation. You may use the sentences or expressions above.
Some people believe that a person’s performance at a job is affected by his star sign.
Part A - Task 1 Conversation
*Listen to the following conversation and fill in the missing words.
Match the Chinese translation with the word or phrase which has the similar meaning.
1. approach n. 2. look forward to 3. overstate v. 4. opportunity n. 5. from one’s perspective
Ignition Budget
The way he’s resolved the problem.
It’s way over the allocated amount.
Schedule
They have dropped behind the schedule.
Task 1 Reading
Read the following passage and then report the idea that you remember to your classmates and tell what impresses you most.
Setting
It is annual performance appraisal time. Employees normally get nervous during this time.
Roles
Supervisor
Employee
Being satisfied with his performance, but first asks the employee for his feeling about his performance Gives a 3.5 on a scale of 5 Proposes a 4% raise and an 8% bonus Explains to the employee why 3.5 is given
6. point of reference
7. outperform v.
a.分配 b.保守的 c.从某人的角度 d.接近 e.参照依据或标准
f.期待做某事
g.迅速成长
8. conservative adj. 9. ignition n. 10. allocate v.
h.预期 i. (汽车里的)点火开关 j.做得比…好
DID YOU KNOW? The USA has won more Nobel prizes than any other country,
followed by the UK, Germany, France, and Sweden. Performance related pay motivates 20% of employees, but at the
Unit 10 Performance Appraisals
Pre-listening Listening
Part A Part B
Further Practice Activities
Discuss with your partner which facts interested or surprised you most. Why?
FROM YOUR SUPERVISOR’S PERSPECTIVE
What is your supervisor looking for? What topics will likely be covered? What questions will you be asked? What are some of the things your supervisor probably doesn’t want to hear?
considered when thinking from the supervisor’s perspective, while the others are to be considered when using last performance review as a reference. Listen to the monologue again and categorize the questions by putting them into the relevant part of the table.
Jenny:I’mr_e_c_o_m_m__e_n_d_i_n_g an eight percent increase to your salary. Well done. Bob: Thanks for your_c_o_n_f_id_e_n_c_e__in_ me. Jenny:How do you envision your future at Longevity? Bob:Ideally, I’d like to __m_o_v_e__in_t_o___ management. Jenny:I was hoping you’d say that. You’re a _n_a_t_u_r_a_l-_b_o_r_n_leader. Bob: Is there room in the management ___tr_a_i_n_e_e____ program? Jenny:Yes, but it’s not easy.
c. A manager evaluating the progress of a project that
The gist is: her chief engineer is working on Nhomakorabea.
*2. Listen to the conversation again. Complete the table below to list the reasons for the
expense of the other 80%. In the UK, personal development plans are widely used in around
66% of organizations. Most of these are linked to an appraisal process.
Listen to the monologue and complete the notes below.
The importance of preparation If you’re ____p_r_e_p_a__re_d____, there’s no reason to be worried. If you are an____a_c_t_iv_e_______ participant in your own review, it can be a _____g_o_l_d_e_n_____ opportunity.
<Performance Evaluation Etiquette>
Task 2 Role-play
Joan and Mike are working on a project to produce a car engine. Joan is general manager of the company, and Mike is project manager. The schedule below outlines the plan for the first phase of the project, Joan’s expectation and the current situation. Today is March 24, and there is one week left before the deadline for the first phase. Joan is calling Mike to report on the progress that has been made for each item in the schedule. Mike reports on the current situation of the project and explains why he was unable to respect the schedule sometimes. Joan praises and diplomatically criticizes Mike. Work in pairs and make a conversation with the help of the following information.