BEC口语总结(口语书各主题总结)

BEC口语总结

一．商务旅行/差旅

(1)前期准备preparation

1.accommodation：book a hotel（hall等）

with adequate working facilities（such as

fax machine，internet access，computers

等）

2.transportation :choose a convenient

（suitable）means of transportation (2)费用：hotel bills，traveling expenses，

public transportation fares，fax or telephone charges，

client entertainment expenses (3)考虑因素:

文化差异cultural differences：different

thought patterns；working

style；ways of

decision-making；shopping

habits；ways of seeing the

world

如何应对:

1.p romote the global mindset

2.b ecome sensitive to the cultural

difference/be open-minded

3.r espect for native culture

4.c onsider cultural taboos

5.t he staff should acquaint with

differences in language，laws and

social customs

6.r elocate the employee to work

abroad to experience different

working style

二．员工培训training

(1)主要内容：（内容+意义

munication skills +avoid

misunderstanding；get the work well

done

2.customer service +it is critical to meet

customers‘ needs；increase customers’

satisfaction

3.interpersonal relationship + enhance

mutual understanding and trust

puter skills + it is important for

conducting administrative and offer

tasks

5.safety training + give practical advice

for avoiding getting hurt

6. business ethics（商业道德）

+customers’loyalty and trust to the

company

(2)重要性

从公司发展的角度看：

1.enhance company image

2.increase productivity

从雇员的角度：

1. increase job satisfaction

2. boost morale（among employees）

3. enhance efficiencies in process

which result in financial gain

4 . reduce employee turnover/retain

employee

5. acquire more practical skills that is

beneficial for the personal development

6. ensure employees have greater

commitment in their work/continue effort

7. ensure employees keep up with the

latest information for market trend

9. help them have a clear idea of

future job

(以上的好处或重要性适用于任何有关公司发展的政策措施或活动)

(3)如何使培训有成效

Good preparation ensures effective

training（任何有关准备的主题都可以套用）

1.maintain a positive energy and attitude

2.fully equipped facilities

3.meet the training needs/requirements

pany budget

5.well-organized materials

（4）如何鉴定培训是否具有成效

1. organize a relevant test

2. to conduct a survey to participants

to see whether they have any

improvement in the work

performance

3. whether the training address the

issues/solve problems