前台接待岗位英语
前台接待处岗位英语
接待处岗位礼貌用语一、问候（Greeting）：1、“Good morning/afternoon/evening, Reception. May I help you?”“您好，接待处。
请问有什么可以帮到您的？”2、“Welcome to our hotel.”“欢迎您来到我们酒店。
”3、“Thanks for choosing our hotel!”“感谢您选择下榻我们酒店！”二、询问（Inquiry）：1、“Did you make a reservation?”“请问您有预订吗？”2、“Which kind/type of room would you like?”“请问您喜欢哪种房间呢？”3、“May I have your name please?”“先生，方便告诉我你的名字吗？”4、“How many nights would you like to stay in our hotel?”“请问您打算住几晚呢？”5、“How many rooms would you want ?”“请问您需要几间房呢？”6、“Sorry, I have no power limited, I will ask our manager to offerspecial discount for you?““不好意思，我没有权限，我帮您向我们的经理申请特殊折扣好吗？”7、“May I have the confirmation No. ?”“请您告诉我预订确认号好吗？”三、介绍（Introduce）：1、“We have Garden View Room, Panorama Room, Executive room &suite.”“我们有园景房、远景房、行政房和套房。
”2、“We can give you 50% discount.”“我们可以给您打五折。
”3、“The room rate is 890Net, including service charge and onecomplimentary breakfast.”“房价是890元净价，已经包含服务费和一份免费早餐。
酒店各部门及职位英文翻译
酒店各部门及职位英文翻译酒店是一个庞大的体系，包含着各种部门及职位。
这些部门和职位各自拥有不同的职责和工作内容。
下面是对酒店各部门及职位英文翻译的介绍。
一、前台部门1. Front Office Manager（前台经理）Front Office Manager is responsible for managing the front desk, including reception area, planning and coordinating the activities of the front office department, and ensuring the highest level of guest satisfaction.2. Receptionist（前台接待员）Receptionist is responsible for greeting guests, checking them in and out, and answering any questions they may have.3. Concierge（礼宾员）Concierge is responsible for providing guests with information about the hotel and its surrounding area, booking transportation services, and arranging tours and activities for guests.4. Bellman（行李员）Bellman is responsible for carrying guests’ luggage and escorting them to th eir rooms.二、客房部门1. Housekeeping Manager（客房部经理）Housekeeping Manager is responsible for managing the housekeepingdepartment, which is responsible for cleaning and maintaining the hotel’s guest rooms.2. Housekeeper（客房服务员）Housekeeper is responsible for cleaning and restocking guest rooms, ensuring that they meet the highest standards of cleanliness and comfort.3. Laundry Attendant（洗衣员）Laundry Attendant is responsible for washing and pressing the hotel’s linens and guest laundry.三、餐饮部门1. Food and Beverage Manager（餐饮部经理）Food and Beverage Manager is responsible for overseeing the hotel’s restaurant and bar, and ensuring that guests receive the highest quality dining experience.2. Server（餐厅服务员）Server is responsible for taking guests’ orders, serving food and beverages, and providing a high level of customer service.3. Bartender（调酒师）Bartender is responsible for preparing and serving drinks at the hotel’s bar.四、市场营销部1. Marketing Manager（市场营销经理）Marketing Manager is responsible for creating and implementing marketing strategies to promote the hotel and its services, and attracting new customers.2. Sales Manager（销售经理）Sales Manager is responsible for developing and maintaining relationships with corporate clients, booking group events and conventions, and maximizing hotel revenue.五、财务部门1. Finance Manager（财务经理）Finance Manager is responsible for managing the hotel’s financial operations, including budgeting, forecasting, and accounting.2. Accounts Receivable Clerk（应收账款会计）Accounts Receivable Clerk is responsible for maintaining accurate records of the hotel’s accounts receivable, including billing and collection of payments.3. Accounts Payable Clerk（应付账款会计）Accounts Payable Clerk is responsible for maintaining accurate records of the hotel’s accounts payable, including ordering and paying for supplies and services.酒店各部门及职位英文翻译，是了解酒店运营的关键。
酒店职位中英文翻译
酒店岗位职位原则中英文阐明General Manager 总经理Deputy General Manager 副总经理Asst. to General Manager 总经理助理Financial Controller 财务总监Deputy Financial Controller 财务副总监Director of Rooms Division 房务总监Director of Sales & Marketing 市场营销总监Director of F&B 餐饮总监Director of Engineering 工程总监Chief Accountant 总账会计Food & Beverage Manager 餐饮部经理Executive Chef 行政总厨IT Manager IT 经理Purchasing Manager 采购经理Human Resources Manager 人力资源经理Training Manager 培训经理Front Office Manager 前厅部经理Executive Housekeeper 行政管家Security Manager 保安部经理Administration Assistant 行政助理Cost Controller 成本控制经理Sales Manager 销售经理PR Manager 公关经理F&B Outlet Manager (Beverage Manager, Café Manager, Chinese Restaurant Manager, Banquet Manager)餐饮部营业部门经理（酒吧经理，西餐厅经理，中餐厅经理，宴会经理），F& B Manager 餐饮经理Chief Steward 管事部经理Kitchen Chef (Western Chef, Sous Chef, Pastry Chef, Chinese Chef)营业部门厨师（西厨房厨师长，副厨师长，饼房厨师长，中厨房厨师长），Guest Service Manager 来宾服务经理Laundry Manager 洗衣房经理Engineering Duty Manager 工程部值班经理Western Sous Chef 西厨房副厨师长HR Officer 人事专人Training Officer 培训专人GSM-Service Center 来宾服务经理－服务中心Pastry Chef 饼房厨师长Staff Canteen Supervisor 员工餐厅主管(Accountable for the quality of all work performed within their area of responsibility, including management Shift Leader,)（责任所在区域旳所有工作体现及质量，包括管理领班）Translator 翻译员Account Payable 应付Account Receivable Supervisor 应收主管Purchasing Officer 采购员Income Audit Supervisor 收益审计Cashier Supervisor 收银主管Engineering Section Supervisor, 工程部区域主管Staff Canteen Chef 员工餐厅厨师长Sales Executive 销售助理Reservation Supervisor 预订部主管F&B Secretary 餐饮部秘书F&B Outlet Supervisor 餐饮部各餐厅主管Stewarding Supervisor 管事部主管Chef De Partie 厨房主管Front Desk Supervisor 前台主管GSO Supervisor 来宾服务主管Executive Floor Supervisor 行政楼层主管Bell Supervisor 行李房主管Housekeeping Supervisor (Floor Supervisor, PA Supervisor, Laundry Supervisor, U&L Supervisor)客房部主管（楼层主管，公共区域主管，洗衣房主管，布草制服房主管）Security Supervisor, General Cashier 保安部主管，总出纳(Possess specialized skills staff)拥有专业技能和行业认证Purchasing Assistant 采购助理Engineering Senior Skilled Worker 工程部高级技工Storekeeper 库管员Artist 美工Reservation Clerk 预定员F&B Outlet Captain 餐饮部各营业部门领班F&B Hostess 餐饮部领位GSO-Reception 前台接待Operator 总机接线员Driver 司机Bell Captain 行李房领班(Basic manual duties across all work areas)所有工作区域旳基本工作职责Clerk 文员Cashier 收银员Engineering Staff 工程部一般技工Staff Canteen Cook 员工餐厅厨师F&B Service Staff 餐饮部服务员Bartender 吧员Baker 面点师F&B Kitchen Cook 餐饮部厨师Bellman 行李生Room Attendant 楼层服务员Security Guard 保安Kitchen Helper 餐饮部厨房帮工PA Attendant 公区服务员Steward 管事员Cafeteria Attendant 员工餐厅服务员Laundry Attendant (Washer, Presser, etc.) 洗衣房服务员Linen Room Attendant 布草房服务员。
前厅部岗位职责英语
前厅部岗位职责英语前厅部的重要性概述(Overview of the Importance of Front Office Department)作为酒店运营中最为重要的部门之一，前厅部门扮演着与客人直接接触的关键角色。
他们是客人在酒店的第一印象，同时也是客人在酒店期间的主要接待人员。
他们负责为客人提供高质量的服务，并确保客人的满意度。
在这篇文章中，我们将介绍前厅部门的各个岗位职责，以便更好地理解他们如何为客人提供最好的体验。
接待员的职责(Receptionist Responsibilities)接待员是前厅部门中最为关键的人员之一。
他们的主要职责包括：1. 欢迎客人：接待员是客人在酒店的第一联系人，他们需要热情地迎接客人，帮助他们办理入住手续，并向他们提供有关酒店设施和服务的信息。
2. 登记入住：接待员需要准确地记录客人的个人信息，并确保这些信息得到安全保护。
他们还需要安排客人的房间分配，并提供适当的房间号码、钥匙和相关信息。
3. 解答问题：接待员需要回答客人的问题和疑虑，并提供有关酒店和当地区域的信息。
他们还需要处理客人的投诉，并解决问题以确保客人的满意度。
4. 处理结账：接待员需要处理客人的离店手续，包括结算客人的账单，并确保支付方式正常完成。
他们可能需要与其他部门合作，例如财务部门，以确保一切顺畅。
客房部主管的职责(Housekeeping Supervisor Responsibilities)客房部主管在前厅部中也扮演着重要的角色。
他们的主要职责包括：1. 客房准备：客房部主管需要确保客房在客人入住之前得到准备，这包括清洁和整理房间，更换床单和毛巾，并确保一切设施和设备的正常运作。
2. 技术支持：客房部主管需要提供技术支持，包括修理瑕疵设备和设施，并确保酒店的外观和设施保持良好的状态。
3. 库存管理：客房部主管需要定期检查和管理客房清洁用品的库存，并与采购部门合作，确保及时补充所需的物品。
关于前台接待的英文作文
关于前台接待的英文作文Title: The Art of Front Desk Reception。
Front desk reception is the frontline of any organization, serving as the face and voice that welcomes visitors, clients, and guests. This pivotal role requires a blend of hospitality, organization, and communicationskills to ensure a positive experience for all who interact with the establishment. In this essay, we delve into the nuances of effective front desk reception and explore strategies for excelling in this important position.First and foremost, professionalism is paramount for front desk receptionists. This entails presenting oneselfin a polished manner, both in appearance and demeanor. A friendly smile, attentive posture, and clear communication convey professionalism and set the tone for a welcoming atmosphere. Additionally, maintaining a tidy workspace reinforces the image of competence and attention to detail.Effective communication lies at the heart of successful front desk reception. Receptionists must possess strong verbal and written communication skills to interact with a diverse range of individuals, from clients and coworkers to vendors and delivery personnel. Clear articulation, active listening, and the ability to convey information accurately and concisely are essential for ensuring smoothinteractions and resolving inquiries or issues promptly.Furthermore, adaptability is key in this role, as front desk receptionists often encounter unexpected challenges and diverse personalities. Flexibility and quick thinking enable receptionists to handle various situations with grace and efficiency. Whether managing multiple tasks simultaneously, diffusing tense situations, or accommodating last-minute changes, adaptability allows receptionists to navigate challenges effectively and maintain professionalism under pressure.In addition to interpersonal skills, technical proficiency is increasingly important in modern front desk reception. Familiarity with office software, telephonesystems, and other relevant technology streamlines administrative tasks and enhances productivity. Receptionists should be adept at scheduling appointments, processing paperwork, and managing databases to ensure seamless operations and provide timely assistance to visitors.Moreover, empathy and emotional intelligence play a crucial role in front desk reception, particularly in industries where clients may be facing stress or uncertainty. By demonstrating empathy and understanding, receptionists can forge connections with visitors,alleviate concerns, and foster positive relationships. Empathetic listening and genuine concern for the well-being of others create a supportive environment that reflects positively on the organization.Beyond daily duties, proactive engagement can elevate front desk reception from mere functionality to genuine hospitality. Anticipating needs, offering assistance, and going the extra mile leave a lasting impression on visitors and contribute to a positive reputation for theorganization. Whether providing directions, offering refreshments, or simply offering a friendly greeting, proactive gestures demonstrate attentiveness and elevatethe overall customer experience.In conclusion, front desk reception is a multifaceted role that requires a blend of professionalism, communication skills, adaptability, technical proficiency, empathy, and proactive engagement. By embodying these qualities, receptionists can create a welcoming environment, foster positive relationships, and contribute to thesuccess of the organization. Through continuous development and dedication to excellence, front desk receptionists can truly make a difference in the lives of those they serve.。
与商务接待有关的英语单词
与商务接待有关的英语单词以下是一些与商务接待有关的英语单词：1. Receptionist：接待员2. Secretary：秘书3. Manager：经理4. Assistant：助理5. Hostess：女主人6. Greeter：接待员7. Waitress：女服务员8. Waiter：男服务员9. Bartender：酒吧招待员10. Valet Parking：代客停车服务11. Business Center：商务中心12. Conference Room：会议室13. Meeting Room：会议室14. VIP Room：贵宾室15. Lobby：大厅16. Restroom：洗手间17. Cafe：咖啡厅18. Restaurant：餐厅19. Bar：酒吧20. Lounge：休息室21. Smoking Area：吸烟区22. Non-Smoking Area：无烟区23. Security Guard：保安员24. Bellboy/Bellhop：行李员25. Concierge：礼宾员26. Room Service：客房服务27. Laundry Service：洗衣服务28. Valet Service：代客洗衣服务29. Fitness Center：健身中心30. Pool/Jacuzzi：游泳池/按摩浴缸31. Beauty Salon：美容美发沙龙32. Spa/Relaxation Center：水疗/放松中心33. Meeting Room Setup：会议室布置34. AV Equipment Rental：视听设备租赁35. Banquet Hall Rental：宴会厅租赁36. Conference T able Rental：会议桌租赁37. Sound System Rental：音响系统租赁38. Screen Rental：投影屏幕租赁39. Stage Rental：舞台租赁40. Tent Rental：帐篷租赁。
前台接待英语单词
前台接待英语单词
English:
The front desk receptionist in a hotel or office is responsible for greeting and assisting visitors, answering phones, handling mail and deliveries, and performing administrative tasks such as scheduling appointments and maintaining records. They need to have strong communication and customer service skills, be organized and attentive to details, and proficient in using office software and equipment. In addition, they should be able to remain calm under pressure and handle difficult situations with professionalism and diplomacy.
中文翻译:
酒店或办公室的前台接待人员负责迎接和协助访客，接听电话，处理邮件和快递，并执行诸如安排预约和维护记录等行政任务。
他们需要拥有良好的沟通和客户服务技能，有组织性和注重细节，熟练使用办公软件和设备。
此外，他们应能在压力下保持冷静，以专业和外交手腕处理困难情况。
前台接待用英语应该怎么说
前台接待用英语应该怎么说大家在学习英语的过程中，可能会接触到前台接待这个词，那么前台接待用英语如何说呢？下面是店铺为你整理的前台接待英语，希望对你有帮助。
前台接待英语Reception clerk.前台接待工作需要用到的.英语1. 接电话时不可以简单地回答“Hello”,而应报上自己的公司或所属单位的名称。
例如：“Hello, this is Information Desk.”您好，这里是问询处。
“Information Desk speaking. May I help you?”问询处，请问您要服务吗?2.打错电话时如果是外线打错时，可以回答：I am afraid you have the wrong number.不好意思，您打错电话了。
This is the LI JIA Hotel, 2234-1156.这里是丽嘉酒店，电话是2234-1156。
如果是总线转错内线时，可以回答：This is Room Reservations. I’ll transfer your call to Restaurant Reservations.这里是客房预约处，我帮您转接到餐厅预约柜台。
I am afraid this is a direct line. We can not transfer your call to the Chinese Restaurant Could you dial 2234-1156, please.不好意思，这是直接电话。
我们无法为您转接中式餐厅。
请您改拨2234-1156，好吗?3.当负责的工作人员不在时I am afraid Mr.Lin is out at the moment. He should be backaround 5 p.m.不好意思，林先生现在外出。
他应该会在下午5点左右回来。
I am afraid Mr.Hao is on another line. Could you hold the line, please?不好意思，郝先生正在讲电话。
前台常用英语词汇
前台常用英语词汇1. Hotel personnelDirector general 董事长 General manager (D. M) 总经理deputy general manager (D.G.M) 副总经理 Department manager 部门经理Assistant manager (A.M D.M) 大堂副理 Executive on duty （E.O.D 行政值班经理Supervisor 主管 Captain 领班Secretary 秘书 Accountant 会计Cashier 收银员 Hotel doctor 饭店医生Receptionist 前台接待员 Trainee 实习生Room attendant 客房服务员 Operator 接线员Bellman 行李员 Waiter 餐厅男服务员Waitress 餐厅女服务员 Chef 厨师长Security 保安2. Hotel departmentHuman resources dept 人力资源部市场营销部Food and beverage (F&B) 餐饮部 Front office (F. O) 前厅部Housekeeping dept (H.K) 客房 Engineering dept 工程部Accounting dept 财务部 Entertainmen t dept 娱乐部Banquet reservation 宴会预定 Room service 客房送餐Chinese restaurant 中餐 Western resta urant 西餐厅Security dept 保安部 Meeting hall 会议室Multifunction hall 多功能厅 Night club 夜总会Dancing hall 舞厅 Health cente r 健身中心Swimming pool 游泳池 Billiard room 台球室Sauna 桑拿Massage parlor 按摩房 Supermarket 超市Beauty salon 美发中心 Bell service (concierge) 行李服务Front cashier 前台收银 Business cente r 商务中心Laundry 洗衣房1.Words for front officeRegistration card (R.C) 登记单 Reservation list 预定单Waiting list 等候预定 Message 留言Breakfast coupon 早餐券 Room card 房卡Group rooming list 团队用房单 Room status 房态Vacant clean 干净房 Vacant dirt y 脏房Arrival 到达 Expect arriv al 预计到达Early arrival 提前到达 Departure 离店Expect departure 预计离店 Early chec k-out 提前离店Late check-out 延迟离店 Extend depa rture 延期Release 再出租 Room avail able 可用房Room occupied 已占用房 Out of ord er 维修房Day use 半日用房 House use 酒店用房Discrepancy 误差 Complement ary 免费Occupancy 出租率 Room type 房型Standard twin 标准双人间 Deluxe kin g-size 豪华单人间Business suite 商务套房 President ial 总统套房Extra bed 加床Room rate 房价Upgrade 升级Forecast 预报Hospital 医院Package 包价Walk in 散客（无预定）Guarantee 保证Deposit 押金Receipt 收据Credit card 信用卡Service charge 服务费Information 问讯Identity card 身份证Address 地址Passport 护照Visa 签证Visa available 签证有效期Nationality 国籍Male 男Female 女Signature(sign) 签字Change room 换房Elevator 电梯Stairs 楼梯Escalator 扶梯Corridor 走廊Extension 分机Local call 市内电话DDD 国内长途IDD 国际长途Collect call 对方付费电话Morning call 叫早Express mail 特快专递Postcard 明信片Discount 折0扣。
前台接待英文作文
前台接待英文作文英文：As a front desk receptionist, my job is to greet and assist visitors, answer phone calls, and handle anyinquiries or requests. I am often the first point ofcontact for guests, so it's important for me to be friendly, approachable, and knowledgeable about the services and facilities available. For example, if a guest asks about nearby restaurants, I can recommend a few popular options based on my own experiences or feedback from other guests.中文：作为前台接待，我的工作是迎接和协助访客，接听电话，处理任何询问或请求。
我通常是客人的第一个接触点，所以我必须友好、平易近人，并且了解我们提供的服务和设施。
例如，如果一个客人询问附近的餐馆，我可以根据我的经验或其他客人的反馈推荐一些受欢迎的选择。
英文：I also have to be able to multitask and prioritize effectively. For instance, if a guest is checking in and another guest is on the phone with a question, I need to be able to handle both situations simultaneously without making either guest feel neglected. This requires good communication skills and the ability to stay calm under pressure.中文：我还必须能够多任务处理和有效地设置优先级。
我的职位是前台接待英语
我的职位是前台接待英语
“我的职位是前台接待”可以用英语表达为："My position is front desk receptionist."或者"My job is front desk reception." 这两种表达方式都可以清晰地说明你的工作职位是前台接待。
例如：
- I work as a front desk receptionist in a hotel.（我在一家酒店担任前台接待。
）- My position at the company is front desk reception.（我在公司的职位是前台接待。
）
如果你需要在特定的上下文中使用这个句子，可以根据具体情况进行适当的调整。
例如，在面试中可以说：“I'm applying for the front desk receptionist position.”（我申请的是前台接待这个职位。
）或者在介绍自己的工作时可以说：“As a front desk receptionist, my main responsibility is...”（作为前台接待，我的主要职责是...）。
前厅部常用英语
前厅部英语各岗位英语总机1.早上好，这里是东胜酒店总机，请问有什么可以帮您的吗？Good morning, Donsen hotel, can/may I help you/what can I do for you?2.好的，我现在就为您接通。
Certainly, I will put you through to…right now，go ahead.3.对不起，您要的电话现在无人接听，请问您需要留下口信或是等会再打来？I’m sorry/excuse me, there is no answer from that extension, would you like to leave a message or call him/her later?4.对不起，您要的电话现在正在占线，请问您需要留下口信或是等会再打来？I’m sorry/excuse me, the line is busy now, would you like to leave a message or call back later?5.对不起，X先生不在。
您需要留下口信或是等会再打来吗？I’m sorry, Mr.X is not in. would you like to leave a message or you’d like to call him later?6.好的，先生，请您稍等。
（询问被叫人是否要接电话，并要求呼叫人不要挂机）Yes sir, please hold on/wait a moment.7.对不起，先生，我是总机，现在有位X先生打电话给您，您要接吗？(强插/需要询问客人是否要接这个电话)I’m sorry/excuse me sir/good morning sir, this is operator; Mr.X is on the line, would you like to take the phone?8.好的。
酒店各部门及职位英文翻译
酒店各部门及职位英文翻译Hotel Department and Job Titles TranslationWith the rapid development of the tourism industry, hotels have become extremely popular and important. In order to ensure the effective operation and management of hotels, a variety of departments and job titles must be established, which will work together to provide high-quality services and facilities to guests. The following is a brief introduction to the different departments and job titles in hotel industry, along with their respective English translations.1. Front Desk Department 前台部门The front desk is the first and most important point of contact between the hotel and its guests. It is responsible for welcoming guests, taking reservations, handling check-in and check-out, providing information and assistance, and processing payments. The department is usually composed of a front office manager 接待经理, front desk supervisor 前台主管, receptionist 接待员, telephone operator 电话员, and bellhop行李员.2. Housekeeping Department 客房部门The housekeeping department is responsible for ensuring that each guest room is clean, comfortable and properly equipped.Housekeepers 客房服务员are responsible for answering guest requests, cleaning guest rooms, changing linens, replacing amenities, and maintaining cleanliness in other areas of the hotel. The department is headed by a housekeeping manager 客房经理, who oversees the work of housekeepers, room attendants 客房服务员, public area attendants 公共区服务员, and laundry attendants 洗衣服务员.3. Food and Beverage Department 餐饮部门The food and beverage department is responsible for providing guests with an exceptional dining experience. It usually consists of various restaurants, bars, cafes, and room service. The department is headed by a Food & Beverage Manager 餐饮经理, who is responsible for coordinating and directing the work of chefs, waiters, bartenders, and other staff members. The department also includes job titles such as Chef Chef 烹饪师, Pastry Chef 糕点师, Waiter / Waitress 服务员, Bartender 酒吧员, and Steward 管事员.4. Sales and Marketing Department 销售营销部门Hotels need to constantly promote their services and facilities to attract customers. Thus, the sales and marketing department is responsible for creating marketing strategies, managing promotional activities, maintaining customer databases, and identifying target markets. The department is headed by a Sales & Marketing Manager 销售营销经理, and it includes different job titles such as Sales Representative 销售代表,Marketing Coordinator 营销协调员, and Event Coordinator 活动协调员.5. Maintenance Department 维修保养部门The maintenance department is responsible for ensuring the proper functioning of all hotel facilities and equipment. The department includes job titles such as Maintenance Manager 维修经理, HVAC Technician 暖通空调技术员, Electrician 电工, Plumber 管道工, and Painter 油漆工. The department is responsible for maintaining the entire hotel infrastructure, including guest rooms, public areas, swimming pools, fitness centers, and other facilities.6. Human Resources Department 人力资源部门Human resources department is responsible for recruiting, training, and retaining employees. The department includes job titles such as HR Manager 人力资源经理, Recruitment Coordinator 招聘协调员, Training Manager 培训经理, and Benefits Coordinator 福利协调员. The department is responsible for creating policies and procedures related to equal employment opportunities, employee relations, and compliance with labor laws.7. Accounting Department 会计部门Accounting department is responsible for managing the financial resources of the hotel. The department includes job titles such as Accounting Manager 会计经理, Financial Analyst财务分析师, and Accounts Payable Clerk 应付款员. The department is responsible for managing budgets, analyzing financial statements, processing payments, and maintaining accurate financial records.Overall, hotels are complex and multifaceted operations which require a variety of job titles and departments to function effectively. From the front desk to housekeeping, from maintenance to accounting, each department plays an integral role in ensuring a memorable guest experience. Understanding the many different job titles and departments involved in running a hotel is crucial for anyone pursuing a career in the hospitality industry.。
酒店各部门职位及其英语名称
酒店各部门职位及其英语名称酒店是一个多功能的机构，拥有许多不同的部门和职位。
以下是酒店各部门及其英语名称的详细列表：1.前厅部门 (Front Office Department):o酒店总经理 (General Manager)o行政助理 (Executive Assistant)o前厅经理 (Front Office Manager)o前厅助理经理 (Assistant Front Office Manager)o前台接待员 (Front Desk Clerk)o客户服务主管 (Guest Service Supervisor)o预订员 (Reservationist)o门童 (Bellman)o行李员 (Bellhop)o电话员 (Telephone Operator)o行政楼层主管 (Executive Floor Supervisor)o行政楼层服务员 (Executive Floor Attendant)o客户关系主管 (Guest Relations Supervisor)o客户关系员 (Guest Relations Officer)2.餐饮部门 (Food and Beverage Department):o餐饮总经理 (Food and Beverage Manager)o餐厅经理 (Restaurant Manager)o厨师长 (Executive Chef)o厨师 (Chef)o厨房助理 (Kitchen Assistant)o餐饮服务员 (Waiter/Waitress)o酒吧经理 (Bar Manager)o酒保 (Bartender)o咖啡师 (Barista)o自助餐厅主管 (Buffet Supervisor)o自助餐厅服务员 (Buffet Attendant)o宴会经理 (Banquet Manager)o宴会服务员 (Banquet Server)3.客房部门 (Housekeeping Department):o客房部经理 (Housekeeping Manager)o客房服务员 (Room Attendant)o楼层服务员 (Floor Attendant)o洗衣房经理 (Laundry Manager)o洗衣房服务员 (Laundry Attendant)o花艺师 (Florist)o公共区域主管 (Public Area Supervisor)o公共区域清洁员 (Public Area Cleaner)o酒店保安 (Security Officer)o园丁 (Gardener)4.销售和市场部门 (Sales and Marketing Department):o销售总监 (Director of Sales)o销售经理 (Sales Manager)o销售主管 (Sales Supervisor)o销售代表 (Sales Representative)o市场总监 (Director of Marketing)o市场经理 (Marketing Manager)o市场助理 (Marketing Assistant)o市场分析师 (Market Analyst)o客户关系经理 (Customer Relationship Manager)5.财务部门 (Finance Department):o财务总监 (Director of Finance)o财务经理 (Finance Manager)o会计师 (Accountant)o出纳员 (Cashier)o成本控制员 (Cost Controller)o预算分析员 (Budget Analyst)o财务分析员 (Financial Analyst)o财务助理 (Finance Assistant)o采购主管 (Purchasing Supervisor)o采购员 (Purchasing Officer)6.人力资源部门 (Human Resources Department):o人力资源总监 (Director of Human Resources)o人力资源经理 (Human Resources Manager)o人力资源主管 (Human Resources Supervisor)o人力资源助理 (Human Resources Assistant)o培训经理 (Training Manager)o培训主管 (Training Supervisor)o招聘主管 (Recruitment Supervisor)o员工关系主管 (Employee Relations Supervisor)o员工关系助理 (Employee Relations Assistant)o薪酬福利经理 (Compensation and Benefits Manager)o薪酬福利主管 (Compensation and Benefits Supervisor) 以上仅是酒店各部门及其职位的一些例子，不同的酒店可能会有不同的职位名称和部门设置。
前台接待处的英语
前台接待处的英语
前台接待处，通常被称为"Front Desk"或"Reception"在英语中，是许多机构，特别是酒店、办公楼、医疗机构等场所的重要组成部分。
它是访客首先接触到的区域，因此，其功能和形象对于塑造整个机构的第一印象至关重要。
在酒店行业中，Front Desk或Reception扮演着非常重要的角色。
这不仅是客人办理入住和退房手续的地方，还是他们询问关于酒店设施、服务、周边景点等信息的场所。
一个优秀的前台接待员需要具备良好的沟通技巧、专业的服务态度和高效的工作能力，以确保客人得到满意的服务体验。
在办公环境中，前台接待处同样重要。
它不仅是接待来访者、指引他们到达目的地的地方，还是维护公司形象、保障办公区域安全的第一道防线。
前台接待员需要准确地记录来访者的信息，及时通知相关员工，同时还要处理各种突发事件，确保办公环境的和谐与高效。
除了酒店和办公环境，医疗机构的前台接待处也承担着类似的功能。
在这里，接待员需要耐心倾听患者的需求，为他们提供准确的指引和帮助。
同时，他们还需要处理大量的电话咨询和预约，确保医疗服务的顺畅进行。
总之，无论是哪个行业，前台接待处都是一个机构的“门面”和“窗口”，代表着整个机构的形象和服务水平。
因此，对于前台接待员的选拔和培训都需要非常重视，以确保他们能够胜任这个重要的岗位，为访客提供优质的服务体验。
酒店前台接待员工作岗位描述(中英文)
酒店前台接待员工作岗位描述JOB TITLE: Guest Service Agent-Reception职位：前台接待员AREA/DEPARTMENT: Rooms Division/Front Office部门：房务部/前厅部JOB LEVEL: 9级别 9HOTEL BAND: I - V酒店级别 5REPORTS TO: Guest Service Supervisor –Reception/Front Office Manager 汇报给：前台主管/前厅部经理经理POSITIONS SUPERVISED: Nil监管下属: 无JOB SCOPE: Under the general direction of the FrontOffice Manager or his / her delegate and within thelimits of established InterContinental Hotels Groupbrand and local policies and procedures, responsible forall activities relevant to the Front Desk such as thereception, check in / out, rooming of all Hotel guests,foreign exchange and assisting them with inquiries.Promotes the desired work culture around the five corevalues of Trust, Integrity, Respect, One Team andService of the InterContinental Hotels Group and thebrand ethos.工作范围：服从前厅部经理或授权主管的全面指示，执行和遵循洲际酒店集团和当地酒店的政策和程序，负责前台的相关工作，协助客人入住，退房，陪同客人到房间以及协助其他相关的要求。
前台的英文
前台的英文前台的英文是“receptionist”。
作为一个接待员，前台的主要职责是接待来访者、处理电话和电子邮件的查询，提供一般事务和信息支持，同时协助其他员工和部门的工作。
一个优秀的前台需要具备以下几个方面的技能和特点：1. 友好热情：前台是公司或组织的门面，接待员需要以友好和热情的态度迎接来访者，给他们留下良好的印象。
2. 沟通能力：前台需要与来访者、同事和其他部门频繁沟通，因此需要具备良好的口头和书面沟通能力。
3. 组织和时间管理：前台同时面对多个任务，需要有效地组织和管理时间，确保各项任务按时完成。
4. 知识和技能：前台需要熟悉公司或组织的业务，能够回答一般的问题和提供信息支持。
此外，熟练使用办公软件和设备也是必要的。
5. 解决问题能力：前台可能面临各种问题和困难，需要能够迅速准确地识别问题并提供解决方案。
6. 多任务处理：前台需要同时处理多个任务，例如接听电话、回复邮件、预定会议室等，因此需要具备处理多任务的能力。
7. 耐心和细心：前台需要对来访者的问题和需求保持耐心和细心，全力满足其需求，并提供令人满意的解决方案。
8. 保密性：前台可能接触到一些机密的信息，因此需具备保密意识和保护客户隐私的责任感。
要成为一个出色的前台，不仅需要具备上述的技能和特点，还需要不断学习和提升自己的能力。
通过培训、阅读和与同事的交流，前台可以不断提升自己的专业素养，为公司或组织提供更好的服务。
在日常工作中，前台需要保持良好的形象，保持工作区域的整洁和有序，及时回复电话和电子邮件，准确地记录和传递信息，以及随时为来访者提供帮助和支持。
总之，前台作为公司或组织的门面和形象代表，扮演着非常重要的角色。
一个专业、友好和高效的前台能够给来访者留下良好的印象，提升整体的企业形象，为公司带来更多的机会和成功。
前台接待用英语应该怎么说
前台接待用英语应该怎么说As a front desk receptionist, it is essential to have excellent communication and interpersonal skills to ensure a positive experience for guests. Here are some tips on how to effectively handle front desk responsibilities and interactions in English.1. Greeting Guests:- When a guest approaches the front desk, greet them with a warm and friendly smile, and say, "Goodmorning/afternoon/evening! How may I assist you today?"2. Introducing Yourself:- After greeting the guest, introduce yourself by saying, "My name is [Your Name]. I am the receptionist. How may I help you?"3. Offering Assistance:- Always be attentive to guests' needs and inquiries. Offer assistance by saying, "How may I assist you today? Are you checking in or checking out?"- If the guest is checking in, ask for their reservation details or identification, and then proceed to complete the check-in process.4. Effective Communication:- Speak clearly and confidently when interacting with guests. Use simple and understandable language.- Be patient and attentive when listening to guest queries or concerns. Maintain eye contact and nod to show understanding.- If you have difficulty understanding a guest's question or request, politely ask them to repeat or clarify.- Use positive language and avoid using negative terms. Forexample, instead of saying, "We don't have any rooms available," say, "I'm sorry, but we are currently fully booked. Would you like assistance finding alternative accommodations?"5. Efficient Phone Etiquette:- Answer phone calls with a courteous greeting, such as "Thank you for calling [Hotel Name]. How may I assist you?"- Speak clearly and loud enough for the caller to hear you properly.- When transferring a call, inform the guest of the process by saying, "I will transfer your call to the [Department/Person's Name]. Please hold for a moment."- Before hanging up, ask if there is anything else you can help the caller with.6. Checking Guests In:- Ensure you have all necessary information to complete the check-in process, such as ID proof, reservation details, and payment method.- Verify the guest's reservation by asking, "May I have your name, please?" or "Can I see your reservation details?"- Efficiently guide the guest through the check-in process, explaining any necessary paperwork or hotel policies along the way.- Inform the guest about available amenities, such as breakfast, WiFi, gym, or pool facilities.- Provide the necessary room keys and directions to the room, if required.7. Handling Guests' Concerns:- If a guest approaches the front desk with a complaint or concern, remain calm and attentive.- Listen actively to the guest's issue and empathize with their situation.- Apologize sincerely for any inconvenience caused and assure the guest that you will do your best to resolve their concern promptly.- If needed, involve a manager or supervisor to handle more complex issues.8. Checking Guests Out:- Politely ask for the guest's name and room number to confirm their identity during check-out.- Inquire about their stay and politely ask if there is anything the hotel could have done to improve their experience.- Provide a detailed invoice of all charges and ask for the preferred payment method.- Thank the guest for choosing your hotel and wish them a pleasant onward journey.Remember, as a front desk receptionist, your role is to provide exceptional customer service to guests. Be professional, attentive, and polite in all interactions, and always strive to leave guests with a positive impression of the hotel.继续写相关内容，1500字9. Handling Difficult Guests:- Occasionally, you may encounter difficult or irate guests. Remain calm and composed, and never take their behavior personally.- Listen attentively to their concerns and acknowledge theirfeelings. Assure them that you understand and will do your best to resolve the issue.- Offer solutions or alternatives to address their concerns, such as changing rooms or providing a refund if appropriate.- If the situation becomes unmanageable or the guest becomes abusive, it is essential to inform a manager or supervisor for further assistance.10. Multitasking and Time Management:- Working at the front desk often involves handling multiple tasks simultaneously. Develop effective multitasking skills to ensure efficiency and a smooth workflow.- Prioritize tasks based on urgency and importance. For instance, if a guest is waiting to check-in, it is crucial to prioritize that over other tasks.- Utilize organizational tools such as checklists, calendars, or software systems to manage reservations, check-ins, and check-outs efficiently.- Be proactive in your approach and anticipate potential issues or busy periods to minimize delays and provide a seamless experience for guests.11. Confidentiality and Security:- As a front desk receptionist, you handle sensitive guest information. Ensure you maintain confidentiality and follow protocol when handling personal information or reservations.- Safeguard guest belongings and ensure a secure environment by controlling access to guest floors and facilities.- Familiarize yourself with the hotel's security procedures, such as emergency evacuation plans, and be prepared to assist guests incase of an emergency.12. Cultural Sensitivity:- In a diverse and globalized world, it is crucial to be culturally sensitive as a front desk receptionist. Respect and value all guests, regardless of their cultural background.- Be mindful of cultural differences in greetings, body language, or communication styles. Avoid assumptions or stereotypes.- If unsure about cultural customs or traditions, it is perfectly acceptable to politely inquire or seek guidance from a colleague or supervisor.13. Upholding Professionalism and Appearance:- As a front desk receptionist, it is essential to maintain a professional demeanor and appearance at all times.- Dress appropriately according to the hotel's dress code. Keep your uniform neat and tidy, and maintain good personal hygiene. - Avoid discussing personal matters or engaging in personal conversations during working hours.- Project a positive and confident image by maintaining proper posture, using polite language, and offering a friendly and helpful attitude to guests.14. Problem-Solving Skills:- Develop strong problem-solving skills to address various situations that may arise at the front desk.- Think critically and analytically when faced with challenges, and propose appropriate solutions.- Be resourceful and utilize the hotel's resources, such as contacting maintenance for room issues or finding alternatives forguests in case of overbooking.15. Continuous Learning and Improvement:- Stay updated on hotel policies, procedures, and amenities. Attend training sessions or workshops to enhance your skills and knowledge.- Seek feedback from guests and colleagues to identify areas for improvement. Take constructive criticism positively and strive to provide an even better guest experience.- Keep up with industry trends and developments to adapt and stay competitive in the hospitality industry.In summary, as a front desk receptionist, you play a vital role in creating a positive first impression for guests and ensuring their stay is comfortable and enjoyable. Effective communication, exceptional customer service, and problem-solving skills are key components of your role. By following these guidelines and continuously striving to improve, you can excel in your responsibilities and contribute to the overall success of the hotel.。
酒店前台常用基础英文汇总!
年后即将迎来入职高峰期，如何让新来的小伙伴快速上手也是酒店各部门培训员的重要任务，今日分享酒店前台常用基础英文。
词汇Vocabulary前台Reception/Front Desk预订处Reservation经理Manager主管Director大堂副理Assistant Manager宾客关系主任GRO Guest Relation Officer总台接待员Receptionist话务员/接线员Operator行李员Bellboy服务员Waiter/ Waitress楼层服务员Chambermaid/ Floor Attendant大堂Lobby卫生间base Room / Washroom /Restroom表格Form登记Registration /Register /Check-In接待Receive登记单Registration Form性别Gender到达日期Date of Arrival / Arrival Date离店日期Date of Departure / Departure Date 公司名称Company Name职业Occupation有效期限Date of Validity入境口岸Entry Port拟住天数Length of Stay加床Extra Bed / Rollaway Bed延长退房/继住Extension of Stay换房Room Change/ Change Room预订单Reservation Record预订记录Reservation Record等候名单Waiting List到达/到客名单Arrival List抵店时间/日期Arrival Time / Date离店时间/日期Departure Time/ Date预计抵达时间/E.T.A Estimated Time of Arrival预计离达时间/E.T.D Estimated Time of Departure欢迎卡Welcome Card住房率/出租率Occupancy Rate超额预订Overbook每日客情预报表Rooms Forecast Daily Report客史档案Guest History金卡会员Gold Club Member用正楷书写In Block Letters / In Print / In Capital Letters 出生日期Date of Birth详细家庭地址Full Home Address入境签证号Entry Permit Number旺季High Season淡季Low Season空房/VAC Vacant Room待修房/OOO Out of Order住客房/OCC Occupied Room酒店自用房/HU Hotel Use重锁房/DL Double Locked脏房/走客房VD Vacant Dirty请勿打扰/DND Do Not Disturb贵宾/VIP Very Important Person外宿/OOT Out of Town入住/C /I Check in退房/C /O Check Out有预未订入住No-Show散客Walk In Guest团体预订Group Reservation等候排房名单Waiting List接机服务Pick-Up Service / Limousine Service行李Baggage / Luggage行李寄存Leave/ Deposit/ Store /Check Baggage 雨伞Umbrella叫早服务Morning Call贵重物品Valuables易碎物品Fragile Objects手提箱/衣箱Suitcase身份证I.D Card / Identity Card护照Passport签证Visa入境签证Entry Visa出入境管理Entry and Exit Control团体签证Group Visa回乡证Return Home Card台胞证Taiwan Compatriots Card居留证Residence Permit国籍Nationality填写Fill in签名Signature全称Full Name姓Surname名First Name曾用名Former Name闭路电视Closed Circuit Television卫星电视Satellite Television音响/高保真Hi-Fi - High Fidelity旅行社Travel Service / Travel Agency导游Tour Guide海外领队Overseas Escort旅行团（队）领队Tour Director/ Leader团队分房名单Rooming List外国零散客人F.IT.Foreign Independent Traveler长住客人Long Stay Guest常客Regular Guest / Familiar Guest / Frequent Guest 回头客Repeat Guest旅行团Tour Group口讯Message投诉Complaint / Complain处理投诉Handle / Settle Complaint道歉Apology / Apologize标准价/原价/门市价/散客价Rack Rate团队价Group Rate优惠价Commercial Rate合同价Contract Rate折扣价Discount Rate取消Cancellation / Cancel确认Confirmation / Confirm确认预订Confirmed Reservation / Booking 保证预订Guaranteed Booking更改Change延长Extension /Extent / Prolong延迟Delay票券Voucher / Ticket / Coupon自助早餐（券）Buffet Breakfast(Voucher)自助晚餐（券）Buffet Dinner(Voucher)中式点心Chinese Refreshment套房Suite标准房Standard Room单人房Single Room / Single双人房Double Room / Double带淋浴的双人房Twin Beds with Shower商务套房Business Suite豪华套房Deluxe Suite总统套房Presidential Suite客房设施Room Facilities单人床Twin-Size Bed双人床Double-Size Bed大号双人床Queen-Size Bed特大号双人床King-Size Bed加床Extra Bed / Rollaway Bed / Foldaway Bed 空调Air-Conditioner中央空调系统Central Air Conditioning System温度调节器Temperature Adjuster宽敞Spacious舒适Comfortable / Cozy保险箱Safe Box小酒吧/小冰箱Mini-Bar洗衣服务Laundry Service快洗Express Laundry Service普通洗Ordinary/ Normal Laundry Service传真机Fax Machine / Facsimile Machine彩色打印机Color Printer激光打印机Laser Printer电脑Computer录相机Video Recorder投影仪Overhead Projector幻灯机Slide Projector碎纸机Paper Scraper传真首页Cover Sheet圆珠笔Ballpoint Pen日历Calendar白板笔Marker笔记本Notebook信纸Writing Paper信封Envelope邮票Stamp邮政编码Zip Code报纸Newspaper杂志Magazine快递服务Express Mail Service文件夹（夹子）Clip文件夹（合页）Folder文件夹（垫板/写字板）Clipboard / Arch board 扣钉文件夹Fastener Binder文件袋File / File Bag / Clear Bag小刀Knife剪刀Scissors橡皮擦Eraser回形针Paper Clips大头针Pin胶水Glue印台Stamp Pad打孔器Punch / Paper Punch计算器Calculator电脑Computer显示器Video Monitor键盘Key Board鼠标Mouse电话机Telephone Set电话号码Telephone Number外线电话Outside Call内线电话House Call分机Extension电话号码薄/电话索引Telephone Directory国内长途直拔电话DDD Domestic Direct Dialing国际长途直拔电话IDD International Direct Dialing打长途电话Make A Long Distance Call市内/本地电话Local CallIP电话I.P. Call国际长途电话International Call转接电话Transfer Call紧急电话/加急电话Urgent Call无人接听No Answer国家/地区代码Country Code / Region Code地区代码Area Code电话号簿Telephone Directory电话黄页Yellow Pages占线Engaged/Busy服务费Service Charge八折Twenty Percent Discount手机/移动电话Mobile充电器Charger沙发Sofa椅子Chair商务洽谈室Business Meeting Room书架Bookshelf委托代办服务Miscellaneous Service For The Guest 代印名片Namecard-Printing Service地图Map烟灰缸Ashtray垃圾筒Trash Bin / Waste Basket插座Socket插头Plug/Adapter鲜花店Flower Shop鲜花Fresh Flower花蓝Floral Basket/A Basket Of Flowers 盆景Miniature航班号码Flight Number时刻表Timetable不定期机票Open Ticket直达航班Direct Flight包机Charter Flight正常/定期航班Regular Flight免费托运行李重量Free Baggage Allowance头等舱First Class商务舱Business Class经济舱Economy Class单程机票Single Ticket/One Way Ticket双程机票Return Ticket/Round Trip Ticket 确认/再确认Confirm/Reconfirm旅程/行程Journey/Trip纪念品Souvenir手推车Trolley/Cart走廊Corridor/Passage/Passageway邮件Mail分发Delivery/Distribute包裹Parcel/Package方便/便利Convenience/Convenient不便/麻烦Inconvenience/Inconvenient通知Inform提醒Remind赠偿Compensation/Indemnity损坏/损毁Damage语句Sentence01预订reservations1、Good evening, XX Hotel, Reception, how may I help you? / What can Ido for you?晚上好，XX酒店，总台，需要帮忙吗？2、What kind of room would you like to book?您要什么样的房间呢？3、We have single rooms ,double rooms, business, deluxe suites and a presidential suite.我们有单人房、双人房、商务套房、豪华套房和总统套房。
前台常用场景英语
酒店英语培训一、饭店组织机构（Hotel Organnization）1、总办Executive Office总经理General Manager ,简称“GM”。
2、人力资源部Human Resources Department人事主管Human Resources Supervisor3、销售部Sales & Marketing Department销售部经理 Sales Manager，简称“SM”。
4、前厅部Front Office Department前厅部经理Front Office Manager，简称“FOM”。
5、客房部Housekeeping Department6、工程部Engineering Department7、保安部Security Department8、财务部Finance Department9、前台接待员 Front Desk Agent10、客房服务员 Room Attendat二、前厅部英语接待Reception问讯Information预订Reservation登记Registration到达/离店日期Arrival/ Departure date公司名称Company name续住Extension of stay换房Room change空房/VAC Vacant room待修房/OOO Out of order住客房/OCC Occupied room自用房/HU House use双锁房/DL Double lock脏房/走客房/VD Vacant dirty请勿打扰/DND Do not disturb贵宾/VIP Very Important Person外宿/SO Sleep Out入住/退房/ Check in C/I Check out C/O有预订未入住No show接机服务Pick-up service/Limousine service 行李Baggage/Luggage雨伞Umbrella叫早服务Morning call/wake-up call贵重物品Valuable护照Passport签证Visa填写Fill in签名Signature姓/ 名Surname/ First name无预订散客Walk-in guest投诉Complaint门市价Rack rate团队价Group rate优惠价/协议价Corporate Rate合同价Contract rate折扣价Discount rate会员价Member rate半天房租Half-day room charge取消Cancel确认Confirm自助早餐Buffet breakfast Voucher/Coupon 八折20%(twenty percent discount)标准双人房Standard Twins room豪华单人房Deluxe King room豪华双人房Deluxe Twin room豪华双人套房Deluxe Twin Suite room单人床King/Single bed双人床Twin bed加床Extra bed / rollway bed空调Air-conditioner保险箱Safety box / Safe洗衣服务Laundry service快洗Express laundry service信纸Writing paper信封Envelope报纸Newspaper转接电话Transfer call无人接听No answer手机/移动电话Mobile / Cellphone充电器Charger烟灰缸Ashtray垃圾桶Dustbin/ waste basket /bin插座Socket插头Adapter包裹Parcel/ package房价表Room tariff三、客房英语门 Door门把手 Door handle锁 Lock防盗眼/猫眼 Spy hole衣柜 Wardrobe/closet衣架 Hanger西装架 Suit hanger裙架 Skirt hanger裤架 Trousers hanger浴袍 Bath robe拖鞋 Slippers穿衣镜 Dressing mirror保险箱 Safety deposit box 密码 Password冰筒 Ice bucket冰块 Ice cube矿泉水 Mineral water行李架 Luggage rack礼品袋 Shopping bag洗衣袋 Laundry bag洗衣单 Laundry list熨斗 Iron烫衣板 Ironing board抽屉 Drawer遥控器 Remote control电视节目指南 Movie guide茶几 Tea table沙发 Sofa/couch电话 Telephone铅笔 Pencil服务指南 Service directory 房价表 Room tariff台灯 Table lamp床头灯 Bed-side lamp落地灯 Floor lamp壁灯 Wall lamp应急灯 Emergency lamp床垫 Mattress枕套 Pillow case枕头 Pillow床单 Bed sheet被子 Quilt房间洗手间 Bathroom浴巾 Bath towel面巾 Face towel方巾 Hand towel地巾 Bath mat浴巾架/毛巾架 Towel rack防滑垫 Skid proof mat抽式面纸巾 Facial tissues浴缸 Bathtub电吹风 Hair-dryer电热水壶 Kettle镜子 Mirror剃须刀 Shaver/razor牙刷/牙膏 Tooth brush/ paste梳子 Comb香皂 Soap洗发液 Shampoo沐浴液 Bath foam/Shower Gel浴帽 Shower cap洗脸盆 Wash basin/sink厕纸 Toilet paper/Toilet roll 针线包 Sewing kit红茶 Black tea绿茶 Green tea咖啡 Coffee糖 Sugar火柴 Matches打火机 Lighter请勿打扰 Do Not Disturb开关 Switch空调 Air conditioner垃圾桶 Dustbin紧急出口 Emergency exit无烟楼层 Non smoking floor叫醒服务 Wake up call service体重秤 Scale电视频道 TV channel四、酒店常用场景句型（Sentences）1、请问有什么可以帮到您吗？What can I do for you?/Can I help you?2、您真好，准时叫醒我.It’s very kind of you for waking me up on time.3、感谢您的谅解Thank you for your kind understanding4、谢谢您给了我们这些信息Thank you for the information provided (by you).5、您想的真周到，提醒我那件事。
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前台接待
1、Welcome to our hotel.
欢迎光临。
2、Can I help you?
我能帮您忙吗？
3、What kind of room would you like, sir? (May I offer you our Superior Room/Delux Room sir?)
先生，您要什么样的房间？这样问不好,最好改为: 先生，我可建议我们的高级/豪华客房给您吗?
4、One moment please, let me check if there is a room available.
请稍等，我查一下有没有空房。
5、Pease wait for a moment, I’ll be with you sir.
先生,请等一会,我将为您服务.
6、I’m sorry sir, we are full house already. All rooms are being occupied.
对不起，先生。
我们已经客满，没有空房间。
7、How do you spell your last name, please?
请问您的名字如何拼写？
8、Here’s your room key.
这是您的房间钥匙。
9、I’m sorry to have kept you waiting, sir. What can I do for you?
先生，对不起，让您久等了。
我能为您做点什么吗？
10、Enjoy your stay with us./Hope you’ll have a nice stay here.
希望您在我们这里住的愉快。