各种情况的询盘回复大汇总

询盘的回复原则如下：

1、回复及时（给买家发送询盘的24小时内是黄金时间）

2、内容专业（清晰、简洁、完整）

3、格式规范（别忽略问候语，结束语等细节）

01

回应买家砍价

Dear x,

Thank you for your interests in my item.

I am sorry but we can’t offer you that low price you asked for.

We feel that the price listed is reasonable and has been carefully calculated and

le**es me limited profit already.

However, we’d like to offer you some discounts on bulk purchases.

If your order is more than X pieces, we will give you a discount of xx% off.

Please let me know for any further questions. Thanks.

Sincerely,

(name)

02

客户催促下单，但产品的库存不多

Dear X,

Thank you for your inquiry.

Yes, we h**e this item in stock. How many do you want? Right now, we only h**e X lots of the X color left. Since they are very popular, the product has a high risk

of selling out soon. Please place your order as soon as possible.

Thank you!

Best regards,

(name)

03

客户所要产品断货

Dear X,

We are sorry to inform you that this item is out of stock at the moment. We will contact the factory to see when they will be **ailable again. Also, we would like

to recommend to you some other items which are of the same style. We hope you like them as well.

You can click on the following link to check them out.

错误！超链接引用无效。

Please let me know for any further questions. Thanks.

Best Regards,

(Your name)

04

由于周末导致回复不够及时,先表示歉意

（因为错过了最佳24小时回复时间所以可通过主动打折的方式赢取客户。）

Dear X,

I am sorry for the delayed response due to the weekend.

Yes, we h**e this item in stock. And to show our apology for our delayed response, we will offer you 10% off.

Please place your order before Friday to enjoy this discount.

Thank you!

Please let me know if you h**e any further questions.

Thanks.

Best Regards,

(Your name)

05

提醒买家尽快付款

1）Dear X,

We appreciated your purchase from us.

However, we noticed you that h**en’t made the payment yet.

This is a friendly reminder to you to complete the payment transaction as soon as possible. Instant payments are very important; the earlier you pay, the sooner you will get the item.

If you h**e any problems making the payment, or if you don’t want to go through with the order, please let us know. We can help you to resolve the

payment problems or cancel the order.

Thanks again!

Looking forward to hearing from you soon.

Best Regards,

(Your name)

2）Dear X,

We appreciate your order from us. You h**e chosen one of the bestselling products in our store. It's very popular for its good quality and competitive price. Right now, we only h**e X lots of the X colors left. We would like to inform you that this product has a high risk of selling out soon.