留学生就业行为面试攻略Problem solving

留学生就业行为面试攻略Problem solving 本期热点：Problem solving

1、What Is Problem-Solving

几乎没有一个工作是不需要Problem-solving skills的，甚至有些职位就是建立在Problem-solving skills上的，例如customer service，tax attorney，engineering等。

“Problem-solving skills” relates to your ability to identify issues, obstacles, and opportunities and then develop and implement effective solutions.

Problem-solving涉及的领域和类型大不相同，所以在回答此类问题时格外需要注意问题所要考验的个人能力。

Competency Areas

∙Initiative —You step up and take action without being asked. You look for opportunities to make a difference.

∙Creativity—You are an original thinker and have the ability to go beyond traditional approaches.

∙Resourcefulness — You adapt to new/difficult situations and devise ways to overcome obstacles.

∙Analytical Thinking — You can use logic and critical thinking to analyze a situation.

∙Determination — You are persistent and do not give up easily.

∙Results-Oriented — Your focus is on getting to the desired outcome —solving the problem.

As always,记得完全攻略job description，了解在这个岗位上需要的

problem-solving skill是什么！对号入座，准备相应的example和case！

2、Why Ask About Problem-Solving

在一个面试中，Problem-solving behavioral question就是在变相地问你How you work？

你是主动争取任务还是等待指令？你是能够在团队中做出突破性贡献的人吗？你是主动要求改变、呈现方案的积极分子吗？

对于很多工作来说，HR想要的是一个能成熟应对问题和突发事件的人。例如，一个customer service representative/sales assistant应该熟练掌握应对upset customer 的技巧。一个project manager应该有能力handle突然提前的deadline。一个senior-level operation manager应该有能力完善不成熟的操作过程。

跟你一样水准的candidates有很多，你要通过回答突出自己对于problem-solving的熟练掌握，和替manager分担压力的能力。

3、Problem-Solving Questions

常见的problem-solving questions：

▪Tell me about a situation where you had to solve a difficult problem.

▪Describe a situation in which you found a creative way to overcome an obstacle.

▪Tell me about a time that you identified a need and went above and beyond the call of duty to get things done.

▪Tell me about a time when you came up with a new approach to a problem.

▪What’s the most innovative new idea that you have implemented?

▪Tell me about two improvements you have made in the last six months.

▪What was the best idea you came up with at your last job?

▪Describe a time when you anticipated potential problems and developed preventive measures.

▪Please describe a time when you faced a significant obstacle to succeeding with an important work project or activity.

▪Tell me about a time when you had to analyze information and make a recommendation.

4、How To Answer

回答基本准则参考前几期给的提示和模板！依旧采用万能的STAR准则。

Problem-solving时常伴随着conflict和teamwork的情况出现，结合前几期的topic，能有更好的效果哦~