跨文化交际案例真题分析

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跨文化交际案例分析题及答案

跨文化交际案例分析题及答案案例描述在跨国公司A的一个国际会议上，来自不同国家的员工们需要共同讨论一个重要项目。

会议进行了几天，但是却一直没有取得明确的进展。

不同国家的员工语言文化差异导致了沟通障碍，讨论过程中出现了许多误解和纠纷。

公司高层深感困惑，希望找到解决这个问题的方法。

障碍分析1. 语言障碍跨国公司A的员工来自不同的国家，他们使用的是各自母语进行交流。

除了英语是共同的工作语言外，其他国别的员工使用的语言差异较大。

这种语言差异导致了语言表达的不准确和理解的模糊，使得员工们无法正常交流和理解对方。

2. 文化差异不同国家的员工具有不同的文化背景和价值观念，这导致了他们在讨论过程中产生了误解和冲突。

文化差异可以涉及到对时间观念、权力关系、政治正确性和个人自由等方面的不同理解，这些差异会影响到他们的决策方式和工作方式，导致合作的困难。

解决方案1. 提供语言支持和培训跨文化交际的第一个挑战是语言障碍。

为了解决这个问题，公司可以提供语言支持和培训，以帮助员工们提高英语或共同工作语言的能力。

这可通过组织语言培训课程，雇佣专业翻译人员或提供翻译工具等方式实现。

提供语言支持和培训可以降低语言障碍，提高员工之间的沟通效率。

2. 开展跨文化培训除了语言障碍外，文化差异也是讨论中的一个重要问题。

公司可以组织跨文化培训，帮助员工了解不同文化之间的差异，并教授他们如何在跨文化环境中进行有效的沟通和合作。

该培训可以包括介绍不同文化的价值观、信念和行为准则，以及跨文化冲突解决的技巧和策略。

通过开展跨文化培训，可以提高员工对文化差异的认识和理解，促进跨文化交际的顺利进行。

3. 引入跨文化中介人为了解决跨文化交际中的难题，公司可以考虑引入跨文化中介人。

跨文化中介人是具有跨文化交际经验和能力的人员，他们可以在员工之间进行翻译和解释，协助双方理解并解决可能出现的误解和冲突。

跨文化中介人的介入可以减少员工之间的摩擦，促进合作和理解。

跨文化交际案例分析

Case 1: She Has Three HandsIn the following scenario, a Chinese doctor, a patient and a physiotherapist interact.A female neurologist from Beijing was working on a research project in a Toronto hospital. She shared a small office with a young Canadian male from a large family, who loved peanut butter. He was so fond of peanut butter that he kept a jar in the office. One day he came into the office and exclaimed, “Who took my peanut butter?” But the Chinese woman immediately felt accused. After all, there were only two of them in the office.She was deeply distressed, but true to her learned cultural behavior of never showing anger in public, she said nothing. Later that day she was working in a room where the physiotherapist was treating a patient who suffered paralysis of his legs and arms from a motorcycle accident. The physiotherapist moved one of the patient’s legs in a way that caused him pain.“Ouch!” he cried.“Oh, I didn’t do that,” said the physiotherapist. “It was that doctor over there,” and he pointed to the Chinese woman.“How could she have done it since she’s on the other side of the room?” the patient pointed out.“Ah, she has three hands.” the physiotherapist replied.At these words the Chinese doctor became even more upset. She was so disturbed that she behaved in a way uncharacteristic of her culture. She waited until the patient had gone, and then said to the physiotherapist, “I’m very upset by what you said.” The physiotherapist was taken aback. “What had I said?”“You said I had three hands,” the Chinese doctor finally choked. “You think I took the peanut butter.”Answer the following questions:1.How do you understand the phrase “to have three hands”? (3分)2.What caused their communication conflicts?（7分）Case 1:This case can reflect the different communication styles between Chinese and Canadians. In western cultures, communication is the means of transmitting ideas. Western people usually communicate directly with each other. That is why the Canadian in this case says what is in his mind directly in front of the Chinese woman without hiding anything. While Chinese culture stresses harmony and emphasizes the relationships between the communicators. Chinese people view communication as a process where all parties are searching to develop and maintain a social relationship. So the Chinese woman in this case tries not to argue with the Canadian face to face to keep the“harmonious relationship”between them.Case 2: Left in the ColdKatherine came to Beijing in 1998 and found a job as an English teacher in a foreign language institute. Soon after her classes began she found that her students showed no interest in her teaching style. Quite a few of them avoided attending her class. She was feeling quite upset and discouraged so she decided to ask the Director, Prof. Wang for help. Prof. Wang reviewed his timetable and suggested they meet at ten o’clock on Thursday morning. When Thursday came, Katherine arrived at Prof. Wang’s office at the exactly ten o’clock finding him talking with another teacher in Chinese. Seeing that she had come, Prof. Wang smiled and gestured her to sit down. Katherine sat down and the professor excused himself and continued to talk with the other teacher. After five minutes, he finished his conversation, and apologized to Katherine, and began to focus his attention on her situation. Prof. Wang showed great concern and asked her what the problem was. Just as she was discussing her problem, another Chinese teacher interrupted, with a form that required the Director’s signature. The Director smiled, apologized to Katherine again, and turned to talk with the Chinese teacher in Chinese. Katherine became impatient, and wondered why their discussion should be interrupted since she had made an appointment. Also, she was upset and frustrated that they continued to speak Chinese in front of her. Although their talk continued, she was apparently unhappy about what had happened.Answer the following questions:1.How would you explain the Director’s behavior toward Kathrine?（5分）2.How would you make the Director understand why Katherine felt frustrated and angry? （5分）Case 2:CommentThis is a typical cultural clash between Chinese and Westerners. There is a great difference in the concept of appointment and its behavior pattern in different cultures. To Americans, an appointment is a confirmation to meet at a precise time. If an appointment is scheduled, both parties should respect the appointment time. For example, if a professor makes an appointment with a student at a certain time, it should not be interrupted by other things or people. In addition, Westerners are good timekeepers; they adhere strictly to schedules. However, Chinese view appointments in a more flexible manner. They are more casual about commitments. This difference in attitudes toward appointment was the root of Katherine’s unhappiness. Since the Director made an ten a’clock appointment, he should have tried to avoid any interruption. However, when Katherine arrived on time, the Director was still talking with another teacher. When their meeting finally began, it was interrupted again. There is no wonder Katherine became frustrated and angry.Case 3: Personal SpaceMark had recently moved from Denmark to Sydney to work as a salesperson for a large Australian company. After three weeks, he was invited to join a local club. During the first few weeks at the club, Mark would either stand in the corner talking with someone or sit on a sofa listening to other people talk and chat. As time went by, he came to know most of the club members and seemed to enjoy talking with them. One day, at an evening party one of the female members approached him. Mark immediately showed his interest by talking about the atmosphere of the party. At first, the conversation between them seemed to go quite smoothly, but as it progressed the lady seemed to step further and further away from Mark as he had been gradually moving closer to her. The lady obviously seemed uncomfortable. As Mark was about to ask her questions regarding Australian social customs, another man standing nearby directed a glance toward the lady. She excused herself and went to talk with that man, leaving Mark standing alone and wondering why their conversation had come to such a sudden stop.Answer the following question1. Why did that woman suddenly stop talking with Mark and turned to another man? （10分）Case 3:This is a typical case of misunderstanding caused by different perceptions abut body distance.There is a lot of evidence to show that body distance varies with different people, different circumstances, and different cultures. In Denmark, at a formal event, the intimate space is usually between 20 to 30 centimeters; while in Australia such an occasion requires a body distance of 40 to 50 centimeters. Therefore when a Dane talks with an Australian, the problem arises: the Dane is accustomed to a close distance while the Australian is comfortable with a great distance.In this case, Mark, by trying to establish his normal intimate space, infringed on the Australian lady’s space. Because of this, she felt somewhat threatened and lost her sense of comfort. At that moment, the nearby man offered her the opportunity to excuse herself from Mark. If Mark had had some knowledge about the expected personal space for Australians, the encounter might have been totally different.Case 4Li Ming, a male Chinese graduate student, studied in the United States. He shared a room with his American classmate Tony in a residence hall. At the very beginning, Li Ming found it easy and enjoyable to get along with Tony, for he was an open-minded person and sometimes he could give Li Ming quite a lot of helpful advice. But later,Li Ming felt it really hard to do the real effective communication. For example:One day Tony went into the bathroom and completely shaved his head. Li Ming easily discovered this fact when he himself visited the bathroom and saw the hair everywhere. He returned to his room and said to Tony, “You’ve shaved your head.” Tony replied, “Yeah, I did.”Li Ming waited a while, then said, I discovered you’d shaved your head when I went into the bathroom and saw the hair. “Yeah.” Tony confirmed. Li Ming was at a loss. He believed he had communicated in the strongest possible language his wish that the American would clean up the mess he’d made in the bathroom. But Li Ming was very much disappointed at his roommate Tony!Later he discussed the surprising episode with some Chinese friends who told him, “Listen, with Americans you actually have to say: Clean up the bathroom!” Li Ming believed his message had been very clear. However, he was relying on the context of the communication for the message to be understood: hair was all over the bathroom, and his roommate now was bare-headed.Questions:1. Why do you think the American student Tony failed to understand what his Chinese roommate Li Ming had wanted to say?2. Suppose the main characters in the story are two Chinese studentsor two American students, in what way will they deal with the matter?Case 7 (P30)Case analysis: Cultural differences decide the two students are going to communicate in different ways. 案例分析:文化差异决定这两个学生要沟通的方式不同。

跨文化交际案例分析答题模板范文

跨文化交际案例分析答题模板范文概述跨文化交际是指不同文化背景下的人或群体之间进行的交流与沟通。

在全球化的背景下，跨文化交际变得越来越重要，因为不同国家和地区之间的交流交流变得日益频繁。

然而，由于文化差异的存在，跨文化交际也会面临一些挑战。

本文将以一个实际案例为例，分析其中的跨文化交际问题，并提供解决方案。

案例描述在某国际会议上，来自不同国家的代表们齐聚一堂，探讨共同关心的问题。

会议主题是「可持续发展与全球环境保护」。

会议期间，参会代表们进行了多场演讲和讨论。

在一次小组讨论中，来自西方国家的代表John对某个问题提出了自己的观点，他认为政府应该采取更严格的法律措施来保护环境。

然而，来自东方国家的代表Li却反对这种观点，他认为法律的过度干预会限制企业的发展。

在讨论的过程中，John和Li之间发生了一些误解和摩擦。

John认为Li不关心环境保护，而Li则认为John过于强调法律的作用。

这种跨文化交际的问题让讨论变得紧张和困难。

分析这个案例揭示了在跨文化交际中常见的问题，即对待问题的态度和观点的差异。

从文化角度来看，西方国家注重环境保护和法律的作用，倾向于通过法律手段来解决问题。

而在东方文化中，更强调的是企业的发展和自由市场经济。

这种文化差异导致了John和Li之间的观点冲突。

此外，语言的差异也是导致误解的一个重要因素。

John和Li使用的是各自的母语进行交流，他们的语言表达方式和理解方式也存在差异。

比如，John可能使用了一些西方文化中常用的词汇、成语或隐喻，而这些对于Li来说可能是不熟悉或难以理解的。

这种语言差异导致了彼此之间的误解和沟通障碍。

解决方案为了解决这个问题，我们可以采取以下措施：1.尊重和理解：参会代表们应该相互尊重和理解彼此的文化差异。

这样可以缓解紧张情绪，并为进一步的交流打下基础。

2.注意语言表达：参会代表们应该尽量使用简单、清晰、易懂的语言进行表达。

避免使用过于专业化或地方化的词汇，以免引起误解。

【分析】跨文化交际案例分析

【关键字】分析从三个方面分析案例1.What cultural difference is reflected in this case?2.What behaviors of each party cause the clash?3.What might be done for each party to avoid the clash?例如：case 1 A Danish Woman in New York Step 1. 这个案例反应了实现有效跨文化交流的一个障碍：assuming similarity instead of difference（假定一致性）。

Step 2. In this case, the Danish woman assumes that her behavior of leaving the baby alone, which is common in Denmark, is also appropriate in New York.Step 3. To avoid misunderstanding, the Danish woman should learn more about American culture and adjust his behaviors accordingly. Case 2 中国女教师与外国女教师的冲突1. 这个案例反应了个人主义与集体主义的冲突Li Hong comes from a collectivist culture which emphasizes deference paid to people older than oneself and modestydisplayed on the part of the young. Maggy comes from an individualistic culture which values assertiveness and free expression of feelings.2.3.Case 3Susan Wood, a young American mother of a four-year-old boy, came to China for the first time. She wrote a letter to her parents for help. Dear Dad and Mom,I don’t feel happy in China. I am scared by how the Chinese treat Tommy. Tommy is already four years old. Whenever I take him outside, a lot of Chinese w hom I don’t know would fondle him, touching, patting, hugging or even kissing him. It seems that the Chinese are treating Tommy as a pet. I think they are very rude. What should I do?Best wishes,Susan1.This case reflects different attitudes towardsone stuff of people from different cultural backgrounds.此文档是由网络收集并进行重新排版整理.word可编辑版本！。

跨文化交际案例分析题

跨文化交际案例分析题跨文化交际案例分析。

跨文化交际是指不同文化背景的人在交往中所展现出的文化差异和相互影响。

在全球化的今天，跨文化交际已成为日常生活中不可或缺的一部分。

在跨文化交际中，人们需要了解对方的文化背景，尊重对方的文化习惯，以及学会适应和融入不同的文化环境。

本文将通过一个实际案例，对跨文化交际进行深入分析。

在我工作的跨国公司中，我曾遇到一个跨文化交际的案例。

我负责与来自日本的合作伙伴进行商务洽谈。

在第一次会面时，我发现日本伙伴十分注重礼仪和尊重。

在商务谈判中，他们总是非常谨慎和低调，不喜欢直接表达意见，而是通过微笑和委婉的语言来传达信息。

而我在谈判中则习惯于直接表达自己的想法，这让日本伙伴感到有些不适应。

针对这一情况，我意识到需要对日本文化有更深入的了解，以便更好地与日本伙伴进行沟通和合作。

于是我开始学习日本的商务礼仪和文化习惯，了解他们的传统价值观和思维方式。

我发现，在日本文化中，尊重和谦逊是非常重要的，他们更注重团队合作和集体利益，而不是个人英雄主义。

在商务谈判中，他们更倾向于通过建立良好的人际关系来达成合作，而不是简单地追求利益最大化。

基于对日本文化的深入了解，我调整了自己的交际方式。

在与日本伙伴的沟通中，我更加注重言辞的委婉和表达的方式，避免直接的否定和冲突。

我也学会了更多地倾听对方的意见，尊重他们的决策和选择。

通过这样的调整，我和日本伙伴之间的合作关系得到了极大的改善，双方的信任和友好度也得到了提升。

通过这个案例，我深刻体会到了跨文化交际的重要性。

在全球化的背景下，不同文化之间的交流与合作已成为常态。

而要实现跨文化交际的成功，就需要我们不断学习和适应不同的文化，尊重他人的文化差异，以开放的心态去接纳和理解。

只有这样，我们才能在跨文化交际中做到相互尊重、平等相待，实现真正的合作共赢。

总之，跨文化交际是一个复杂而又精彩的过程。

通过不断的学习和实践，我们可以更好地适应和融入不同的文化环境，建立起良好的跨文化交际能力。

跨文化交际---英语案例分析

Case 1 A CanadianThe shipping agent is serving the customers in the way that is considered efficient in Venezuelan culture. To the Canadian, however, this is unfocused activity that is not nearly as efficient as it would be —particularly from her point of view —if the agent simply dealt exclusively with her scheduled appointment./ In Canada, businesspeople typically write appointments and activities into the day’s agenda every day. They then work sequentially through the agenda until they have completed each task or the day is over. In other words, Canadians prefer to do one thing at a time, while the South Americans, including Venezuelans, tend to do a few things simultaneously.Case 2 A dozenAs a Westerner, the American visiting professor does not quite understand the collective ownership of information in some other cultural environments. What made her annoyed is a different attitude toward information about people. In the United States, it is generally assumed that personal matters are private. Teachers go through elaborate procedures to assure that students do not have access to each other’s grades. In business it is the same. Evaluations are confidential.Case 3 WhenAs a matter of fact, the American woman was not being disrespectful. However, it is clear that her way of showing respect and welcome was different from the ancient tradition of keeping physical distance from superiors, which is still widely observed, especially when royalty is involved.Paul Keating, the Australian prime minister, may have intended to suggest by his gesture that Australia would no longer accept the queen as head of state but just as one of their honored guests. Obviously, the British would not like it at all. Sometimes, such seemingly trivial things can influence relations between countries. That’s why protocol is taken seriously and people who are to hold diplomatic posts will be given detailed and careful instructions. Case 22 An AmericanPeople from different cultures mayconsider their own communicationstyle to be natural and normal, andtherefore tend to evaluate otherstyles negatively. In this case, bothpeople are unaware of the Americanpreference for a direct and explicitstyle in contrast to the morecontextual African style. Both thesecommunicators are likely to leavethe situation less inclined to ask oranswer questions of each other again.Case 23 A FrenchIn France it is required that all callsbegin with an apology for disturbingthe answer. They are also expected tobegin the call by checking that theyhave reached the right number,identifying themselves, and thenchatting with whoever has answeredthe phone, if this person is known tothem. Only after some conversationmay callers indicate their wish tospeak with the person they haveactually called to speak to.In contrast, callers in the U. S. A.apologize only when they feel theyhave called at an inappropriate time;they often ask for the person theywant without identifying themselvesor conversing with the answer, evenwhen that person is known to them;and they behave, in general, asthough the person who has answeredthe phone is just an extension of theinstrument itself.Case 24 At a 1970The Japanese have a strong dislike ofentering into direct confrontationsand placing others in anembarrassing position. It is verydifficult for a Japanese to respond toany suggestion or request with adefinite “no”. What the Japanese willoften do instead is resort to a vaguesort of reply to the effect that thematter needs further study andconsideration. They do this to saveface for the person who has made thesuggestion or request, but Americansmay not properly understand it andmay completely misinterpret thevagueness as compliance and assumethat the proposition has beenaccepted. But this was apparentlynever made clear to Nixon. That iswhy he included that he had beendouble-crossed. Themisunderstanding had seriousadverse consequences for Japanese U.S. relations.Case 9 In a cross-culturalWhen they are being scolded by thetrainers for being repeatedly late forafternoon sessions, the Chinesetrainees felt bewildered because theythought it is inappropriate for theCanadian trainers to become soangry about it. In their opinion, oneshould not let him- or herself behaveas emotionally like this. Theappropriate way to deal with such aperson would be to become coolertoward and more distant from theperson who behaved so irresponsibly.It was understandable that one wouldfeel angry in this situation but it wasnot appropriate to show anger, forthe other person would certainly loseface if anger were directed towardhim or her, and the angry personwould look foolish and childish andtherefore also lose face.Canadians see such situations in avery different way. They tend toexplicitly express how they feel andopenly criticize the person who theythink has been wrong orirresponsible. It seems to them thatthis has little to do with face.Case 18 Ted WashingtonTed Washington, the marketingmanager, rejected the sale proposalsof both the American, Dale Petersand the Japanese, Hideo Takahashi,without considering who made theproposal. While the direct andoutright rejection is O.K. with Peters,for he and the manager are from thesame culture, to Hideo, it meanssomething beyond the rejection of aproposal itself. Therefore, the twopeople responded to the rejection inquite different ways.In this case, the American believesthe root of the conflict lay indifferent goals and objectives,therefore, Peters entered into aheated discussion with Ted, trying toget his proposal accepted byproducing facts, figures, and graphsto illustrate his case. But theJapanese believes the conflict wasnot in the rejection of the proposalbut rather in the way it wascommunicated, so he thinks of it as apersonal attack or a sign of mistrust.In short, Americans tend to be moretask-oriented while the Japanese aremore likely to focus on interpersonalrelationships.Case 7 A femaleWhen the Canadian young man said, “Who took my peanut butter?”, what he really meant was “Where is my peanut butter? I can’t find it.”The Chinese doctor felt upset because in Chinese culture questions like this, especially expressed in the way the young Canadian man did, often imply that someone is to blame. Chinese culture prohibits direct accusing unless a person has been targeted for shame. However, true to her learned cultural behavior of never showing anger in public, the Chinese doctor didn’t say anything, though she was deeply distressed. Later, the physiotherapist was making a joke when she said the Chinese doctor had “three hands”. She wasn’t serious, of course, and expected the patient to be amused by her explanation for his pain: that the doctor on the other side of the room could have reached an imaginary hand out to touch him. She didn’t know that in Chinese a “three-handed person” is a slang for a thief.Case 17 TomIt is customary in China and many other Asian countries for hosts to ask their guests again and again to take more. Tom didn’t have to eat extra food if he didn’t want any more.In the U.S., a host will offer more food usually only once. And the Americans will take a “no” to mean “no”, whether it is the first, second or third time. However, in many other parts of the world it is considered good manners for guests not to accept an offer at first. Sometimes one mustn’t accept food the second time it is offered. Therefore, hosts try to repeat an offer until they are sure that their guests really want to decline.Case 25 A JapaneseNonverbal behaviors such as smiles seem to cut across cultural lines. But in reality, they are often found to be not universal. To most Americans, a smile is the most common nonverbal behavior to bridge gaps that may exist between strangers (including foreigners) and themselves. It is natural for them to be smiling and friendly when they come across strangers. But in eastern Asian countries like Japan, smiles are used differently. Japanese do not readily show their feelings. In Japan, people do not usually smile at a stranger. Ifyou do, you might be consideredimpolite.Case 8 Brent WeberIn American culture, people’spersonal goals take priority overtheir allegiance to groups like thefamily or the employer. The loyaltyof individuals to a group is usuallyweak. Americans are apt to changetheir relationship if it suits theirindividual needs, and they are notlikely to be emotionally dependenton organizations and institutions.In Japanese society, the relationshipbetween an employee and the firm ismuch more interdependent,somewhat similar to a child-motherrelationship where the mother (firm)is obliged to take care of her children(employees) and children(employees) have to obey and followthe commands of their mother (firm).It is not surprising for an Americanto try to find another job before he orshe leaves his or her presentemployer if he or she consider itnecessary for him- or herself.However, this action was regardedby the Japanese firm as disloyal,undermining the trust between thetwo parties. In spite of this, themanager of the firm did not like theparting to be understood as Brentbeing fired, because the appearanceof harmony and agreement withinthe group (the firm in this case) isimportant in Japanese society.Case 16 A missionWhat went wrong in this case?Contrary to general Americanperception, it is considered properbehavior for Japanese to be silent. Itis a discreet way to show respect ifhe listens to others speak rather thanspeaking out. So the Japanesedelegates did what they consideredproper, i.e., listen quietly to what theAmericans had to say. Silence oftenmeans that they are seriouslythinking about the subject at issue.But many Americans will interpretsilence in a conversation to meandisapproval, disagreement, or evenarrogance. This is an example thatillustrates the problem of theso-called “perception-gap”.Participants in communicationperceive each other’s behavior invery different ways, which oftenresults in misunderstanding orconflict.Case 26 Wang PingChinese people seldom hug eachother, particularly in public places. Ifpeople do, a romantic message isusually conveyed. Go to any airportor train station in China, and you willsee scenes of greeting and good-byewith all the feeling expressed in theeyes and the face and in the practicalthings family members and relativesand friends do for each other, but it isunlikely people will hug, with onlyyounger ones as an exception.In contrast, people of Latin Americancultures touch each other incommunication much more thanpeople of some other cultures,especially Eastern Asian cultures. Ata time of meeting a friend or upondeparting, hugging each other is verynatural for Latin American people.On such occasions, hugging has nosexual connotation; it is just like ahandshake in China, but warmer andmore enthusiastic. Women tend tohug each other more than men hugwomen, but both are common. One’sdiscomfort at hugging in suchsituations may be interpreted byLatin American people asunfriendliness.Case 27 The otherAs with smiling, laughing does notalways serve the same function indifferent cultures. Interestingly, forus Chinese, laughing often has aspecial function during tense socialoccasions. People may laugh torelease the tension or embarrassment,to express their concern for you,their intention to put you at ease or tohelp you shrug off theembarrassment. In this case, thepeople there actually wished to laughwith the American rather than at him.Their laughing seemed to convey anumber of messages: don’t take it soseriously; laugh it off, it’s nothing;such things can happen to any of us,etc. unfortunately, the America wasunaware of this. He thought theywere laughing at him, which madehim feel more embarrassed andangry, for in his culture laughing onsuch an occasion would beinterpreted as an insulting response,humiliating and negative.。

跨文化交际案例分析万能模板

跨文化交际案例分析万能模板案例背景跨文化交际是指在不同文化背景下进行的交流和互动。

由于不同文化具有不同的价值观、信仰、习俗和行为规范，跨文化交际往往面临着挑战和困难。

本文将通过分析一个跨文化交际案例，探讨跨文化交际中常见的问题，并提供解决问题的方法，以此为参考，帮助人们更好地进行跨文化交际。

案例描述案例中，A是中国人，B是美国人。

他们是在一家国际公司工作的同事。

一天，在一个重要会议上，A提出了一个新的想法，但没有得到B的支持，甚至遭到了反对。

A感到困惑和失望，并对B的态度感到不解。

问题分析1.语言障碍：A和B来自不同的文化背景，使用不同的母语。

这可能导致他们在交流中出现理解的困难，甚至存在翻译误解的可能性。

2.价值观冲突：A和B来自具有不同价值观的文化，他们对问题的看法和解决方法可能存在差异。

这造成了他们在会议上的分歧。

3.社交礼节：A和B在社交礼节方面可能存在差异。

比如在会议上，B的反对可能是基于不同的文化背景下对表达意见的方式和场景的理解。

解决方法1.主动沟通：A和B应该积极主动地沟通，充分交流彼此的意见和想法。

他们可以约定一个合适的时间，面对面地沟通，以确保双方对对方的意思有清晰的理解。

2.尊重他人文化：A和B应该尊重彼此的文化差异。

他们可以通过学习对方的文化，了解他人的价值观和习俗，以更好地理解和包容对方的观点。

3.寻求共同利益：A和B可以寻找问题的共同利益，以此为基础来达成共识和解决分歧。

他们可以探讨对方的顾虑并提出解决方案，以达成双赢的结果。

4.适应交流方式：A和B可以适应对方的交流方式。

他们可以根据对方的习惯和文化特点，选择合适的表达方式和场景，以减少误解和冲突的可能性。

结论跨文化交际虽然存在挑战和困难，但通过主动沟通、尊重他人文化、寻求共同利益和适应交流方式等方式，我们可以更好地解决问题，建立跨文化交际的良好关系。

希望通过这个万能模板，能帮助更多人在跨文化交际中更加成功和顺利。

跨文化交际案例分析

案例三：非语言交际行为的误解
情况描述
在一次国际晚宴中，一位美国客人和一位日本客人之间的社交礼仪产生了差异。美国客人习惯于直接、热情的礼仪，而日本客人则更注重谦虚和尊重。这导致双方在晚宴中的互动出现了尴尬和误解
案例三：非语言交际行为的误解
问题分析
这个案例中的问题主要是由社交礼仪的差异引起的。美国客人和日本客人的社交礼仪存在明显差异，这种差异可能导致双方在互动中产生误解和尴尬
案例三：非语言交际行为的误解
解决方案
为了解决这个问题，首先需要认识到这种社交礼仪的差异，并尊重彼此的礼仪习惯。美国客人可以尝试更理解日本客人的谦虚和尊重，而日本客人也可以尽可能适应美国客人的直接和热情。双方可以通过了解彼此的社交礼仪，找到一个共同的解决方案，以达到和谐的互动
PART 4
案例五：食物与文化的关系
4
案例五：食物与文化的关系
情况描述
在一个国际家庭聚会中，来自不同国家的亲戚们在一起共享美食。然而，由于食物与文化的关系不同，一些食物在某些国家是受欢迎的，而在其他国家却被视为禁忌。这导致了一些尴尬和误解
案例五：食物与文化的关系
问题分析
这个案例中的问题主要是由食物与文化的关系引起的。来自不同国家的亲戚们对食物的认知和文化背景存在差异，这种差异可能导致在共享美食时产生尴尬和误解
案例一：语言与文化差异的处理
解决方案
为了解决这个问题，首先需要认识到这种语言与文化差异的存在，并尊重彼此的交际风格。英国员工可以尝试更能明确表达自己的意见。此外，双方还可以通过提高彼此的语言能力，更好地理解和尊重对方的文化背景
PART 2
案例二：价值观与文化冲突的解决

跨文化交际案例分析题

跨文化交际案例分析题跨文化交际案例分析。

跨文化交际是指在不同文化背景下进行的交际活动。

在全球化的今天，跨文化交际变得越来越普遍和重要。

不同文化间的交际往往会出现一些挑战和障碍，因此需要我们对跨文化交际进行深入的分析和研究。

下面，我们将通过一个具体的案例来进行跨文化交际分析。

案例描述，小明是中国留学生，他在美国的大学里参加了一个跨文化交际的活动。

在活动中，他遇到了来自不同国家的同学，包括美国、日本、韩国和德国的同学。

在交流过程中，小明发现他们之间存在着许多文化差异，比如在交流方式、言辞表达、身体语言等方面。

首先，小明发现美国同学在交流中更加直接和开放，他们习惯于直接表达自己的想法和情感，而且在交流中会使用大量的手势和面部表情。

相比之下，日本和韩国同学更加含蓄和内敛，他们在交流中更加注重礼貌和尊重他人，不会像美国同学那样直接表达自己的情感。

而德国同学则更加注重逻辑和条理，他们在交流中更加注重事实和数据，不太注重情感和情绪的表达。

其次，在言辞表达方面，小明也发现不同国家的同学有着不同的交流习惯。

比如在表达赞美和批评时，美国同学更加直接和坦率，他们会直接表达自己的观点，而日本和韩国同学则更加委婉和间接，他们会通过暗示和比喻来表达自己的意见。

而德国同学则更加注重客观和中立，他们在表达意见时会更加注重事实和逻辑推理。

最后，在身体语言方面，小明也发现不同国家的同学有着不同的习惯和习惯。

比如在交流中的眼神交流、姿势和动作等方面，不同国家的同学都有着不同的习惯和表达方式。

比如美国同学更加注重眼神交流和身体接触，而日本和韩国同学则更加注重礼貌和距离感，不太喜欢过多的身体接触。

而德国同学则更加注重姿势和动作的规范和礼仪。

通过以上案例分析，我们可以看到在跨文化交际中存在着许多文化差异和障碍。

因此，在进行跨文化交际时，我们需要更加注重对不同文化的理解和尊重，避免因为文化差异而产生误解和冲突。

同时，我们也需要更加注重自身的文化修养和交际能力，提高自己在跨文化交际中的适应能力和表达能力。

完整版跨文化交际案例分析共7个

《跨文化交际学概论》第七章五、宴社会交往请招待 p132Case One: Setting Rules for a Gues-American Hospitality 案例：When Zhang Tao traveled in America, he lived in the home of his American friend, Bill. Once after he had traveled back, he found Bill was in a bad mood. When he asked what the problem was, Bill told Zhang Tao that his son Adam got furious about the noise Zhang made when walking upstairs and also because he was using too much water in the solar powered shower and Adam had to have his shower in cold water. Bill told Zhang Tao that he should walk more softly in future, and have a fast shower to save water. Zhang Tao felt uneasy. How could the host set such rules for his guest!Question: Why did Zhang Tao feel uneasy?分析：1)In China, when people host someone, they put the guest in the place of honor to show hospitality. They try to take care of the guest ，and try to make the guest feel comfortable and at ease.2)In America, people tend to give the guest great freedom and treat a guest more casually, naturally and truthfully.3)Zhang Tao knew he was a guest, and thought in terms of Chinese expectations of hospitality. He thought Bill should treat him courteously instead of setting rules for him.4)Since Zhang Tao lived in American surroundings, he should have known about the customs there sooner.Case Two:案例：Lin had traveled 20 hours from Beijing to New York. He needed a good meal. His American friend, Mike, met him. But Mike only offered him a plate of roasted chicken and a glass of orange juice. Lin was used to having a main course, and asked Mike if he had any rice. Mike said he only had fried noodles, and Lin had to make do with it. Though Lin knew Americans didn ' t care very much about what food they ate, he still felt surprised because he had taken Mike to the most famous duck restaurant in Beijing -- Quanjude -- when he arrived in Beijing.Question: Why did Lin feel surprised? Offer some advice to him about adjusting to his new environment in America.分析：1)0n the topic of hospitality, the Chinese stress on warmth and demonstrating friendship. They take the guest to a famous or luxurious restaurant to have a very good (expensive) meal to show their hospitality. And the Chinese are used to having a big meal. Themore dishes they put out，the greater the warmth and friendship they show.2)In western countries, people stress on freedom. They give the guest great freedom to choose their own foods. And westerners tend to have only one main course and some juice or desser，t which is viewed as casual in the eyes of the Chinese.3)Lin lived in American surroundings and should have adjusted himself quickly to the new world (lifestyle). He should have known the custom there first, and felt more at ease in Mike om'es. hCase Three: Equality or Hospitality for Table Manners 案例：Lin Hua has accompanied an American delegation to visit China. They have experienced the hospitality of the Chinese people. After returning to America, Linhua once visited them. They were so glad to meet again. Linhua offered to host the meal, but they refused. They ordered their own dish, and Linhua ordered her own. When footing the bill, they only paid their part，and no one wanted to pay for Linhua. Linhua found them so inhospitable, though she knew the Americans would usually pay for their own food.Question: Why did Linhua find them inhospitable? 分析：1)In China, to show hospitality, people tend to host the meal. And if they cannot do this, they at least will struggle to pay for the guest.2)In America, people tend to pay for themselves to show equality and independence.3)Linhua knows this custom, but from a Chinese point of view, she still finds this hard to accept, and feels it a little inhospitable.Case Four: 案例：I have an American friend. I have invited him several times, and at long last he invited me to his home one day. He told me to get there at 3 p m. I thought we could chat and have a meal together. I gave him a Chinese calendara, woman'sscarf and a bottle of Chinese white wine. He only took out a dish of nuts, a plate of bread and a bottle of wine. After two hours ' chaIt,found there was no hint of a meal and said good-bye to him. He only gave me a box of chocolate as a present for the New Year. After I got home, I found the box already been opened. I was very surprised, Question: What surprised me?分析：1)In China, a visit to home always includes a meal. And the guest always brings a relatively expensive present to the host. And the present should be well wrapped or untouched.2)In the west, a visit to home only means a meeting, not necessarily including a meal. And the present is treated not as importantly as it is in China.3)I acted in a way that was based on Chinese customs, so I felt the American way was very interesting (unusual).Case Five: Way of Entertaining Guests in China ------- Drink more and more案例：Tom, an American, went to a Chinese home for the first time. He was offered some tea. Just when the first cup was about to finish, more tea was added. He drank the second cup. Then the cup was filled the third time. Then he drank it, then ? until he was quite full. Tom was totally confused by the way of entertaining.Question: Why was Tom totally confused?分析：1)Traditional Chinese custom requires that during the course of entertaining, the host has to always pour more wine or tea to the gues'st glass or cup, and always adds more food to the guest' s plate or bowl without asking whether it ' s wanted.2)Chinese guests know how to respond to this type of hospitality. They simply leave the wine, tea, or food in the container and stop having any more. But Tom, the American guest in the case didn ' t know this.3)He followed the politeness rule of his culture: it 's not good manners to leave food in one's own plate at a dinner table. Therefore, without any knowledge of the differences between the two cultures, an American guest would very likely suffer from either drinking or eating too much in such a situation.Case SixAs a foreign student at the University of Wisconsin in Madison, Keiko Ihara (Japanese)was on a strict budget. She had all her tuition and books paid for by scholarships and grants and until recently was comfortably housed in the dormitory. Wanting to live in the community rather than in the dormitory, she found a small apartment to share with a friend. Her college friends, knowing of her situation, offered to round up some of the necessary items for apartment living. Keiko politely declined, saying she could manage. Wanting to help out her friends found some old but still usable household appliances and furniture. Mary had an old desk that was in hergarage. Ed had some chairs from his uncle, and Joe and Marion had a few extra dishes. They cheerfully brought them over one day. Keiko seemed very embarrassed,but gracefully accepted them, sincerely and profusely thanked them.The following week they were each presented with a gift from Keiko. Mary got an ornate jewelry box, Ed a volume of woodcuts by a famous Japanese artist, and Joe and Marion a beautiful Japanesevase, all of which were of considerable worth and value, much more than the old things they had donated to her. They all protested that she could not afford to give such elaborate gifts; they really expected nothing as the household items were not really being used and they would rather have her use them. Keiko, however, insisted that they take the gifts. In the end, they accepted the gifts, although they all felt uncomfortable as they knew she was really sacrificing to give them.Questions:1.What do you think of Keiko insisting on giving valuable gifts to her college friends?2.Why did Keiko ' s friends feel very uncomfortable when they received valuable gifts in return?分析：Keiko insists on giving valuable gifts to her college friends, because in countries like Japan, exchanging gifts is a strongly rooted social tradition. Should you receive a gift, and don't have one to offer in return, you will probably create a crisis. If not as serious as a crisis, one who doesn't offer a gift in return may be considered rude or impolite. Therefore, in Japan, gifts are a symbolic way to show appreciation, respect, gratitude and further relationship.Keiko obviously has taken those used items from Mary, Ed and Marion as gifts, for she probably doesn't know that Americans frequently donate their used household items to church or to the community. Mary, Ed and Marion would never consider those used household items given to Keiko as gifts. No wonder they felt very uncomfortable when they received valuable gifts in return.Case SevenSelma, who is from the US, is in a student exchange program in Indonesia. One day, she was asked to attend a birthday party and she was delighted, for she was curious to know what an Indonesian birthday party was like. To her surprise, she was the only one that dressed in typically Western clothes. Although she had no strong reason to become uneasy, her uneasy feeling prevailed as the party was going on. To make herself feel better, she went to the food table and began to help herself. But, upon leaving the table, she tripped on the leg of a chair and spilled her drink on the floor. One of the girls stooped down to mop up the spill and everyone else laughed out loud. Selma, uncertain what to do next, quietly moved out of her way with her head lowered in shame.Questions:3.What functions does laughing serve in similar situations in China?4.What should we do to help ourselves or other people out of embarrassment caused by culturaldifferences in laughing?分析：Just like smile, laughing does not always serve the same function in different cultures. Interestingly, for us Chinese, laughing often has a special function on some tense social occasions. People may laugh to release the tension or embarrassment, to express their concern about you, their intention to put you atease or to help you come out of the embarrassment. In this case, the people there were actually wishing to laugh with the American rather than laugh at her. Their laughing seemed to convey a number of messages: don ‘t take it so seriously; laugh it off, it things‘ s nothing; such can happen to any of us, etc. Unfortunately the American was unaware of this. She thought they were laughing at her, which made her feel more badly and angry, for in her culture laughing on such an occasion would be interpreted as an insulting response, humiliating and negative.。

跨文化交际案例真题分析

跨文化交际案例真题分析案例一一位意大利妈妈每次用小推车推她的孩子出去，总是有无数的中国人过来告诉她，这么冷的天你不能只给孩子穿袜子，一定要穿上鞋。

有时候好心的中国人多得她都无法走路。

“在意大利，冬天穿短袖衬衫夏天穿羽绒的多了去了，这个天只给孩子穿袜子是极其正常的。

”那位妈妈极其气愤又极其不解的问我：“难道我不比他们更了解我的孩子？难道我不比他们更关心我的孩子？”案例二有一个美国女孩中国话讲得很流利，还会讲点广东话。

在四川生活多年，听得懂四川话，就是这样一个人，对川菜店的服务员十分不满意。

“你们中国人来吃饭，服务员总是问您是要微辣、中辣还是重辣？我来吃饭，从来就没有人问过我这个问题。

如果我疏忽了，忘了告诉他们要重辣，上来的准不是辣的；就算我再三重复，上来的最终只是微辣。

有一次她实在忍不住把服务员叫来：“我刚才跟你讲了那么多遍要重辣，你为什么给我微辣？”“你们老外不能吃辣的，我知道的。

我们这里来的老外多着呢。

”没想到服务员还是见过世面的。

美国女孩发了脾气：“你又不是我肚子里的蛔虫，你怎么这么了解我？”更多分析可以加扣一二六零四四一二六九针对上述两个材料，我们可以做出如下分析：两个材料中意大利妈妈和美国女孩的气愤源于她们对中国文化尚没有清晰的认识和理解，她们两个人和处于交际另一方的中国人的跨文化意识都有些淡薄，从而导致了跨文化交际的矛盾冲突。

“跨文化意识”指的是在跨文化交际中，对不同文化之间的差异和冲突具有感觉的敏锐性（即善于发现矛盾和问题）、理解的科学性（理性的分析和科学的判断）、处理的自觉性（自觉排除“三大敌人”的干扰，有效和得体地解决问题）。

它要求有必要的知识和经验。

案例一中的意大利妈妈和案例二中的美国女孩正是缺乏这种意识，没有意识到中西文化的差异，才对中国人的行为感到非常不解。

其中，案例一中意大利妈妈所遇到的情况在中国人看来是好心的提醒，而在意大利妈妈看来却令人十分不快，她认为自己受到了“面子威胁”。

跨文化交际案例分析题及答案

跨文化交际案例分析题及答案案例背景在当今全球化的背景下，跨文化交际变得越来越重要。

不同国家、不同文化背景的人们在日常生活和工作中都需要进行跨文化交际。

然而，由于语言、价值观和传统等方面的差异，跨文化交际常常伴随着困难和挑战。

为了提高跨文化交际的效果，下面将给出一个跨文化交际案例，并分析该案例涉及的问题以及解决方案。

案例描述在某国际会议上，来自不同国家的代表们聚集在一起讨论合作事宜。

其中，中国代表小明（以下称为M）和美国代表John（以下称为J）在会议期间频繁接触。

然而，由于两人来自不同的文化背景，他们在交流过程中遇到了一些问题。

问题分析1.语言障碍：M和J之间最大的问题是语言障碍。

M虽然可以基本流利地使用英语，但是在沟通中还是存在一些问题，如词汇选择、语法和发音。

J则对中文几乎一无所知，只会一些简单的问候语和常用词汇。

2.非语言沟通差异：除了语言差异外，M和J在非语言沟通方面也存在差异。

例如，M习惯于以微笑和头部的稍微点头来表示同意，而J则习惯于直接说出自己的意见。

3.价值观和信仰差异：M和J在价值观和信仰方面也存在差异。

M注重集体利益和社会关系，而J更加注重个人利益和自由。

解决方案为了有效地解决以上问题，M和J可以尝试以下方案：1.语言学习：M可以加强自己的英语技巧，提高词汇量、语法和发音的准确性。

同时，J可以学习一些基本的中文问候语和常用词汇，以便更好地与M进行交流。

2.非语言沟通交流培训：M和J可以进行非语言沟通交流培训，了解对方习惯的非语言表达方式，并学会适应和理解对方的沟通方式。

通过合作解决这个问题，可以增进双方的理解和信任。

3.互相了解和尊重对方的文化差异：M和J可以进行文化差异的学习，了解彼此的价值观、习俗和信仰。

通过对彼此文化差异的理解和尊重，可以避免误解和冲突，并促进更好的跨文化交流。

结论跨文化交际是现代社会中不可避免的议题。

为了确保跨文化交际的成功，我们需要重视语言学习、非语言沟通和文化差异的理解与尊重。

跨文化交际案例分析答题模板

跨文化交际案例分析答题模板引言跨文化交际是在不同文化背景下进行的沟通和交流。

由于不同文化之间的差异，跨文化交际往往面临着各种挑战和障碍。

本文将通过分析一个跨文化交际案例来探讨其中的问题，并给出解决方案。

案例描述本案例涉及中国和美国两个国家之间的跨文化交际。

假设中国公司A与美国公司B打算合作开展一项业务。

双方派出代表团进行商务谈判。

中国方面的代表团由A公司的高层领导和技术专家组成，而美国方面的代表团则由B公司的经理和销售人员组成。

案例背景A公司在中国拥有良好的声誉和丰富的技术经验，而B公司在美国市场上具有广泛的销售网络和客户资源。

双方希望通过合作来获得互补优势，实现共同发展。

案例过程双方代表团在中国进行了为期一周的商务谈判。

在谈判过程中，双方经历了一系列文化差异引起的沟通困难。

1.语言障碍：双方代表团成员的英语水平参差不齐，中国方面的代表在英语表达上存在一定困难，而美国方面的代表对汉语了解有限。

这导致了双方在交流中出现了一些误解和理解偏差。

2.礼仪差异：在商务谈判中，中国方面注重面子和尊重。

代表团成员在谈话过程中更加注重礼貌和尊称。

而美国方面则更注重直接、开放和直截了当的交流方式。

这种差异在交流过程中产生了一些不适和不解。

3.职场文化差异：中国方面喜欢以团队为单位进行决策和行动，尊重长辈和领导的权威。

而美国方面更注重个人自由和平等，更倾向于合作和讨论。

在商务谈判过程中，中国方面的代表团经常依靠公司高层来做出决策，而美国方面的代表倾向于与所有成员进行讨论。

分析与解决方案语言障碍为了解决语言障碍，双方可以采取以下措施：1.雇用专业翻译：双方可以雇用专业翻译人员来协助沟通，以确保双方间的信息传递准确无误。

2.提前做好准备：双方在谈判前可以预先准备好所要谈论的话题和要达成的目标，这样可以减少沟通过程中的困难。

3.多用图表和示意图：图表和示意图能够帮助双方更好地理解对方的意思，避免语言障碍带来的困扰。

礼仪差异为了解决礼仪差异，双方可以采取以下措施：1.互相了解对方文化：双方可以通过学习和了解对方的文化，更好地理解并尊重对方的礼仪习惯。

（完整版）跨文化交际与翻译真题_

（完整版）跨文化交际与翻译真题_跨文化交际与翻译真题2015.6.5临床专业一、案例分析(答题说明：每题10分，合计10.0分。

)1. Situation: Two Americans, Bill and Tony, are talking about Tony’s unhappy experience with his Chinese college.Bill: Hi, Tony. How’re you doing?Tony: Fine. Just got back from visiting the home of one of my Chinese colleagues.Bill: Oh, have a good time?Tony: Oh yes, very good. Mind you, I was bit hurt about the way theytreated my present. You see, I know they like western music so I broughtthem back some of the latest tapes from the UK. Had them all wrapped up beautifully and gave them to them as soon as I got inside the door and whatdo you think happened?Bill: What?Tony: Nothing. Well, more or less, they said thank you but then just putthem away in a corner. Didn’t even bother to unwrap them.I must say I felt a bit miffed after all the trouble I’d taken.参考答案：答题点：Gift giving in the West三、跨文化单选(答题说明：每题1分，合计15.0分。

跨文化案例分析(共5个)

Case One About Table Manners案例：Sarah and Daniel are a young American couple who are teaching English at Zhejiang University. They are leaning Chinese and enjoy their new lives. They have been eager to get to know Chinese people better so were pleased when Chen' Li, their new Chinese colleague invited them to her home for dinner at one weekend: When Sarah:and Dahiel arrived, Chen Li introduced them to her husband Wang Bing, asked them to sit down at a table containing 8 plates of various cold dishes served them tea and then disappeared with her husband into the kitchen. Sarah offered to help in the kitchen but Chen Li said she didn't need any help.A half-hour later she came back and sat down and the three began to eat. Wang Bing came in from time to time to put several hot dishes on the table. Most of the food was wonderful and there was much more than Sarah and Daniel could eat. They wanted Wang Bing to sit down so that they could talk to him. Finally he did sit down and ate a bit, but quickly he turned on the TV to show them high tech features. Soon it was time for Sarah and Daniel to go home.Sarah and Daniel felt slightly depressed by this experience, but returned the invitation one month later. They decided to make a nice American meal and felt lucky to find olives, tomato juice, butter and even some cheese in the hotel shop. They put these out as appetizers. For the main course they prepared spaghetti and a salad with dressing made from oil, vinegar, and some spices they found in the market.When Chen Li and Wang Bing arrived they were impressed by the apartment and the decorations, and asked about the price of the furniture, paintings, the carpet and other things. Sarah politely refused to answer their questions. They took small tastes of the appetizers and ate only a little spaghetti and didn't finish the salad on their plates. Sarah urged them to eat more but they refused. Sarah and Daniel talked about their families and asked the Chinese couple about theirs. After a while, Daniel cleared the table and served coffee and pastries. The Chinese couple didn't drink nor eat too much.After they left, Sarah and Daniel felt puzzled, because their Chinese guests didn't eat too much, while they themselves left Chen Li's home so full.Question:How does Chinese understanding of the host-guest relationship influence Chen Li and WangBing's way of entertaining Sarah and Daniel? How does Sarah and Daniel's understanding of the host-guest relationship influence their way of treating Chen Li and Wang Bing? What advicecould you give to both couples to help them further their friendship?分析：1) In China, it is traditional that hosts entertain guests by offering many courses of dishes to show their hospitality, and the number of courses served usually has the connotation of good luck, e. g. the number "8" sounds like 发, which means getting rich. It is quite common, especially in cities, that the husband helps a lot in cooking and servlng food. Hosts treat guests, especially distinguished guests, very politely, and guests' offer of help in the kitchen is normally Politely refused. Besides, TV programsoften play an important role in providing entertainment at formal family dinner parties. These Chinese conventions help explain the way Chen Li and Wang Bing entertained Sarah and Daniel.2) In the West, hosts' hospitality is not shown by the quality and quantity Of the food, but by offering their own specialty. They hope their guests would like the food and enjoy their efforts. The hospitality is also shown by the hosts' accompanying the guests and having a conversation with them. So both the host and hostess would' accompany the guests to have dinner and have a warm talk together. Guests would not ask any private questions, such as the price of the furniture, etc. These Western 'conventions help explain the way Sarah and Daniel treated Chen Li and Wang Bing. Chen Li and Wang Bing followed the Chinese conversation habit, that's why they asked about the prices, and often Chinese guests want to show their cultivation and manners by eating limited amount of food, and this may explain why Chen Li and Wang Bing ate only a little food.3) It is advisable for both couples to learn the other culture through experience, chatting, observing and reading. On suitable occasions, e.g. at parties, friendly and interesting conversations about their respective cuitures, such as ways of entertaining guests, normal conversation' 'topics and taboos etc, can be an effective way of understanding each other~ ' Through such interactions; their friendship will surely be enhanced.Case Two:paying individually案例：Li Gang is a new Chinese student in an American university. He is very glad that one of his classmates, Peter, invites him to see a film one day. Li Gang goes to the cinema on time. When he gets there, Peter is waiting for him. Peter says, “I have bought mine. You go quickly to buy your ticket.” Li Gang gets surprised.Question: Why does Li Gang get surprised?分析：1) In China, if some body invites you to see a film, he will buy the ticket for you.2) In America, invitation is very common. And people are used to paying individually.3) Li Gang hasn’t got used to this yet. He thought that Peter would buy the ticket for him.Case Three:Pay in Cash案例：Mrs. Chen has just moved to America. Her husband is a guest professor there. She finds that a car is very necessary in America，so she decides to buy one. After she has chosen a suitable car, she takes out the cash to pay. The salesman is very glad and surprised，”Great. You pay in cash.” Mrs.Chen gets confused.Question: Why does Mrs. Chen get confused?分析：1) In China, people are used to paying in cash, especially in daily life.2) Chinese people consume within their consumptive capability.3) The Americans are used to paying in cheque or credit card. And they like consuming in advance. But the merchants prefer to have cash.Case Four: Meal and Present from an American Friend案例：I have an American friend. I have invited him several times, and at long last he invited me to his home one day. He told me to get there at 3 p m. I thought we could chat and have a meal together. I gave him a Chinese calendar, a woman’s scarf and a bottle of Chinese white wine. He only took out a dish of nuts, a plate of bread and a bottle of wine. After two hours’ chat, I found there was no hint of a meal and said good-bye to him. He only gave me a box of chocolate as a present for the New Year. After I got home, I found the box already been opened. I was very surprised, Question: What surprised me?分析：1) In China，a visit to home always includes a meal. And the guest always brings a relatively rich present to the host. And the present should be well wrapped or untouched.2) In the west，a visit to home only means a meeting, not necessarily including a meal. And the present is treated not as importantly as it is in China.3) I acted in a way that was based on Chinese customs, so I felt the American way was very interesting (unusual).Case Five: Having meals in Amrican – Chinese and American Hospitality案例：Lin had traveled 20 hours from Beijing to New York. He needed a good meal. His American friend, Mike, met him. But Mike only offered him a plate of roasted chicken and a glass of orange juice. Lin was used to having a main course, and asked Mike if he had any rice. Mike said he only had fried noodles, and Lin had to make do with it. Though Lin knew Americans didn’t care very much about what food they ate, he still felt surprised because he had taken Mike to the most famous duck restaurant in Beijing -- Quanjude -- when he arrived in Beijing.Question: Why did Lin feel surprised? Offer some advice to him about adjusting to his new environment in America.分析：1) 0n the topic of hospitality, the Chinese stress on warmth and demonstrating friendship. They take the guest to a famous or luxurious restaurant to have a very good (expensive) meal to show their hospitality. And the Chinese are used to having a big meal. The more dishes they put out，the greater the warmth and friendship they show.2) In western countries, people stress on freedom. They give the guest great freedom to choose their own foods. And westerners tend to have only one main course and some juice or dessert，which is viewed as casual in the eyes of the Chinese.3) Lin lived in American surroundings and should have adjusted himself quickly to the new world (lifestyle). He should have known the custom there first, and felt more at ease in Mike’s h ome.。

跨文化交际相关案例分析

材料：中国学生王兰去美国留学，她到美国发现，老师的穿着比较随便，上课的时候经常坐在桌子上。

老师上课时很少自己讲授而是提出问题让同学们讨论，作报告。

她的美国同学也不像中国学生对老师那样尊重，不但直呼其名甚至会和老师争论的面红耳赤。

王兰对老师的教学方法非常不适应，轮到她作报告时她经常觉得非常不好意思，因为老师和同学总是盯着她的眼睛看她。

在讨论时她的美国同学经常要提出问题，甚至和她争论。

这让她觉得她的美国同学对她有敌意，很不友好。

答：总体来说，该材料所反映的是由于中西文化差异而产生的文化冲突，并出现跨文化交际的障碍，造成跨文化交际的失败。

一、问题1：认识上的误区。

不同文化背景的人在交际过程中最容易犯的一个毛病是误以为对方与自己没什么两样。

中国学生王兰去美国留学，她到美国发现，老师的穿着比较随便，上课的时候经常坐在桌子上。

老师上课很少自己讲授而是提出问题让学生们讨论、作报告。

分析1：王兰认为，在中国教师表现出为人师表的形阿象，庄重，严肃，言谈举止中常带有教师的尊严，从着装上也比较讲究传统，正派，师生关系相对比较融洽，但是界线比较清楚，课堂纪律严明，要求学生认真听讲，认真记，老师提问，学生回答，学生不会主动回答问题或者自由发表自己对某个问题的看法。

这是由于王兰把中国的文化规范误认为是他人也接受的文化规范。

正是因为这样，加上缺乏跨文化意识和跨文化交际的经验，所以出现认识上的误区这一障碍。

解决1：认为别人与自己大致相同的想法十分自然，但是对于跨文化交际来说是有害的。

在进行跨文化交际的过程中，必须不断提醒自己人们有着不同的文化背景，迥异的习俗。

必须学会观察异国文化，善于与自己的文化对比，才能逐步提高自己的跨文化意识。

二、问题2：民族中心主义。

她的美国同学也不像中国学生对老师那样尊重，不但直呼其名甚至会和老师争论的面红耳赤。

分析2：所谓民族中心主义就是按照本民族文化的观念和标准去理解和衡量其他民族文化中的一切。

王兰觉得中国“尊师重道”的行为规范才是正确师生关系的表现。

(完整word版)跨文化交际案例分析

(完整word版)跨文化交际案例分析Age and StatusCaseStudy 1两位同事的矛盾使一家数据理公司的理碰到了麻。

一方是一位迟疑志的法裔加拿大小伙子，另一方是一位有特的年的中国女性，而此前两人确很好的合作伙伴⋯..Case description:A manager in a data-processing company was having difficulty dealing with a conflict between ayoung, ambitious French Canadian male and his co-worker, an older Chinese woman who was on a specialvisa from China. She had recently become uncooperative and had made it clear to the manager that shewould not be willing to travel to the capital with her co-worker to hold discussion with legislators about anew product with great enthusiasm.When the manager asked her what the problem was, he received no clear explanation. When he askedher co-worker, the young man had no insights to offer. The young French Canadian was clearly annoyed,however, that the Chinese woman was refusing to share her data with him. That meant he couldn’ t make t presentation to the legislators because she had all the key data on her computer disks.The manager repeated questions to her but her“tnowhereproblem. So” hego changed his approach.He began explaining his concerns, as manger and as spokesperson for the company, about the upcomingmeeting with legislators. His explanation about his position was unemotional. In that climate she then felt shecould explain her position. She revealed she felt that that as an older, and to her mind, more senior person,she should not be sent to the capitol with a younger employee who would do the presentation of materialshe had worked hard to develop. That would diminish her status, she felt. The general manger knew the rootof his headache.1．What do you think caused the conflict?2.What would you do to resolve the conflict if you were the general manager?矛盾矛盾这位年长的中国女士投入极大的热忱和精力开发产品．却在最后的重点时辰拒绝与年青的同事一起去处议员做推介：当经理和同事问其原由．她并未做任何明确的回答：而当经理改变策略，不再直接咨询原由，而是迂回地讲起自己的窘境时，她才道出自己的顾忌。

跨文化交际案例分析1

跨文化交际案例例题一：内容提要：合资企业中，跨文化差异现象的存在，使得企业领导与员工的沟通具有一定的障碍，这主要是由于不同的文化背景所造成的。

面对这种文化冲突，要理性地去对待，避免感情用事，致使矛盾愈深。

案例介绍：飞利浦照明公司人力资源副总裁（美国人）与一位中国员工交谈。

中国员工的回答令副总裁难以理解，甚至不耐烦。

案例名称：《回答的方式》飞利浦照明公司某区人力资源副总裁（美国人）与一位被认为具有发展潜力的中国员工交谈。

想听听这位员工对自己今后五年的职业发展规划以及期望达到的位置。

中国员工并没有正面回答问题，而是开始谈论起公司未来的发展方向、公司的晋升体系，以及目前他本人在组织中的位置等等。

将了半天也没有正面回答副总裁的问题。

副总有些大惑不解，没等他说完已经有些不耐烦了，因为同样的事情之前已经发生了好几次。

“我不过是想知道这位员工对于自己未来五年发展的打算，想要在飞利浦做到什么样的职位罢了，可为何就不能得到明确的回答呢？”谈话结束后，副总忍不住想人力资源总监甲抱怨道。

这位老外总裁怎么这样咄咄逼人？”谈话中受到压力的员工也很苦恼。

作为人力资源总监，明白双方之间不同的沟通方式引起了隔阂，虽然他极力想双方解释，但要完全消除已经产生的问题并不容易。

以上便是整个案例，这是一个很典型的跨文化焦急的例子。

首先，我们看到这位副总裁是美国籍人，而那位员工则是中国籍。

既然出生于两个不同的国度，那他们的思维方式、生活习惯、文化程度、教育程度、文化差异等众多方面都存在着差异。

正是由于这些文化差异的存在，才使得双方在交流、沟通过程中产生一系列障碍。

其次，“中国员工并没有正面回答问题”，我们可以想象一下这位中国员工没有正面回答问题的原因。

比如说由于语言障碍、没有理解透彻美国副总裁所说话语的原意；或者说副总的文化方式让中国员工产生了误解；亦或是中国员工有意回避从正面回答……。

以上原因都知识我们的推测而已。

下面我们给出一个假设。