国开大《商务英语4》自测试题3及答案

国开大《商务英语4》自测试题及答案

一、选择填空题（每题10分，共5题）题目1不正确获得10.00分中的0.00分标记题目题干—How was your trip to London, Jane?—___________.选择一项：A. Oh, wonderful indeedB. By plane and by busC. The guide showed me the way反馈你的回答不正确解析：本题考核表达“真实想法”的交际用语。

第一说话人询问对方到伦敦旅行情况，听者需要表达自己的真实感受：选项A表示“的确太棒了”；选项Ｂ说明了乘坐的交通工具；选项C解释说导游给自己指路了；所以答案是A。

正确答案是：Oh, wonderful indeed题目2不正确获得10.00分中的0.00分标记题目题干—Betty, we'll have a buffet party next Saturday. Will you join us?—_______ , Susan. Thank you!选择一项：A. I'd love toB. I'm afraid notC. By no means反馈你的回答不正确解析：本题考核表达“回复邀请”的交际用语。

第一说话人邀请对方参加聚会，听者表示有兴趣参加，所以答案是A。

正确答案是：I'd love to题目3不正确获得10.00分中的0.00分标记题目题干While the other people ____ and discussed the problem together, Ted ignored them.选择一项：A. interactedB. intensiveC. interviewed反馈你的回答不正确译文：当其他人互动，一起讨论问题时，泰德却不理他们。

解析：interact 是动词，意为“交往，互动”；intensive是形容词，意为“强烈的”；interview是动词，意为“接见”。

[最新]1391国开电大本科《商务英语4》历年期末考试(第三大题阅读判断题)题库

[最新]国开电大本科《商务英语4》历年期末考试(第三大题阅读判断题)题库2021年1月试题及答案三、阅读理解(共计40分，每小题2分)26-30题：阅读下面的句子，根据文章内容进行判断，正确的写“T”，错误的写“F”。

Passage 2A challenge in working in customer service is to ensure that you have focused your attention on the right key areas， measured by the right Key Performance Indicator(KPI) .One of the most important aspects of a customer service KPI is what is often referred to as the“Feel Good Factor”.Basically the goal is not only to help the customer have a good experience， but to offer an experience that exceeds expectations.Several key points are listed as follows：Know what products/service you are offering from back to front.In other words， bean information expert.It is okay to say“I don't know”， but it should always be followed up by “but let me find out”or possibly“but this person will be able to assist you”.Whatever the situation maybe，make sure that you don't leave your customer with an unanswered question.Most of the communication that you relay to others is done through body language.If you have negative body language when you communicate with others， it shows that you don't care.Two of the most important aspects of positive body language are smiling and eye contact.Make sure to look your customers in the eye.It shows that we are listening to them and hearing what they are saying.And of course smiling is more inviting than a blank look or frown.Nothing surprises your customers more than an employee going the extra mile to help them.Always look for ways to go above and beyond the expectations of your customers.In doing so， it helps them to know that you care and it will leave them with the“Feel Good Factor”that you are searching for.26.The goal of customer service is to give customers an experience that meets their expectations.[答案]F27.Leave your customer with an unanswered question is unacceptable.[答案]T28.Both positive body language and negative body language are necessary in customer service. [答案]F29.Eye contact is one of the most important aspects of positive body language.[答案]T30.“Going the extra mile to help them”in the last paragraph means“going along way to help them”.[答案]F2020年7月试题及答案三、阅读理解(共计40分，每小题2分)26-30题：阅读下面的句子，根据文章内容进行判断，正确的写“T”，错误的写“F”并将答案写在答题纸上。

国开大《商务英语4》自测试题及答案

1、____________ behalf of Vancouver C&S Int'l Trade Corp., I am pleased to invite you and your colleagues to visit us.[答案]On2、_________ the situation may be, make sure that you don't leave your customer with an unanswered question.[答案]Whatever3、______ has good reputation will sooner or later be successful in his business.[答案]Whoever4、_______ you have a job, you may be in the market for another one.[答案]Even if5、__________________？—I expect to depart for Frankfurt on Sunday, September 1st, any time after 13：00 pm.[答案]When do you plan to leave6、__________________？—Sure, no problem. First, go see Cindy and tell her where you're going and when.[答案]Can you fill me in7、__________________？— Yes, business class.[答案]Will you fly business class8、________________ , but I still have the feeling that it's not safe enough.—I couldn't agree more. That's why I only do street shopping. [答案]Paying online is much unsafe than before9、At the same time, the negotiator keeps things secret ____ would limit his/her ability to negotiate.[答案]that10、Are the Project Managers linking up OK？—They seem to be, yes._________ .[答案]There's been a good atmosphere at the first management meetings11、An on-line virtual supermarket ______ the real supermarket, which makes it feel so real.[答案]simulates12、Are there any disadvantages to shopping online？—___________. But I think this problem will be solved soon. [答案]It takes some time for the stuff you buy online to arrive 13、Although he has sought to find a peaceful _____, he is facing more pressure from his business rivals.[答案]solution14、Among the critiques were allegations ____ some franchise uses its political influence to increase its profits.[答案]that15、Betty, we'll have a buffet party next Saturday. Will you join us？— _______ , Susan. Thank you![答案]I'd love to16、Better understanding of team work can make you a more effective employee and give you an extra ______ in your corporate office. [答案]edge17、But Jerry, have you really thought this ______？ You would essentially be giving up the company that your great-grandfather built.[答案]through18、But then we'll have to accept a Board of Directors chosen by our stockholders. Wouldn't that limit us in many ways？—Certainly. But if you consider the massive capital investment that we'll receive, you'll understand that this could take our company —————— .[答案]from being a medium-tier firm to being one of the big players 19、Can you fill me ____________ ？I need some detailed information.[答案]in20、Can you tell us why you think this makes good business ______to you？[答案]sense21、Can you tell us why you think this makes good business sense to you？—We've been doing quite well on our own and we could probably survive like this for quite a few more years to come, but if we really want to take it to the next level, ____________.[答案]we are going to have to consider finding more investors 22、Customers often remain _________ to a business that has excellent service even if their prices are high.[答案]loyal23、Customers won't find store clerks sitting around _________ . [答案]watching TV or playing cards24、Could you be so kind as to turn down that rock n roll？ I'm preparing for tomorrow's meeting report.— ______________.[答案]Sure. Sorry to disturb you25、Cooperating is simply working together ______ teammates ______ the good of the team.[答案]as…for26、Current _______ are those debts that must be paid within the year.[答案]liabilities27、Chinese shoppers spent billions online yesterday as they took advantage _____ discounts offered on Singles Day (November 11). [答案]of28、Did you get the financial records _______ shape for your audit next month？[答案]into29、Did you get your financial records into shape for your audit next month？— _______. Keeping a strict account of all our incoming and outgoing is not an easy task.[答案]I'm still working on ironing out a few problems30、Even though he's ______ out of college and still a bit green, he is a great co-worker.[答案]fresh31、For a limited company, this will include the money ______ issuing shares, and is known[答案]raised by32、How would you like to go？—__________________.[答案]I'd like to fly to Frankfurt for a stay of two days 33、How do you calculate the fee if we ask you to move the office furniture？— _________________.[答案]The cost depends on the floor to move to, the distance between two places and the amount of the furniture to move 34、How was your trip to London, Jane？— ___________.[答案]Oh, wonderful indeed35、How much of a problem meeting the budget？— _______.[答案]Well, it seems that we underestimated the costs36、Hello, is that Sail Moving Company？— _________________？[答案]Yes, this is Jack speaking. Thanks for calling. What can we do for you37、Hello, this is Lucas Bowen. I'd like to order some machines. —___________. When do you need them？[答案]No problem38、Have you ever tried shopping online？—No, never. ____________, especially for clothes and shoes. [答案]I prefer to actually see and touch what I'm buying beforeI pay for it39、Have you ever tried shopping online？—No, never. ____________, especially for clothes and shoes. [答案]I prefer to actually see and touch what I'm buying beforeI pay for it40、His ideas are linked to the theory________markets are efficient, which means market actors taking all available information to create the correct price for things at any given time.[答案]that41、His method supports Mr Shiller's findings and has ________efforts to predict prices in the financial industry. [答案]influenced42、Hey Kyle, guess what! The boss is sending me to Europe fora marketing seminar next month.—__________________You've been itching to go on a business trip for months.[答案]Great! You must be happy.43、Henry, what do you think of the new team？— ________ , I think the team is starting to get along quite nicely.[答案]Very well on the whole44、I'll also throw in the discount of 10% on your up front deposit. What do you think about this suggestion？—______________.[答案]Ok, I think we've both have done our best for this45、I'll be away on a business trip. Would you mind signing for my express delivery？—________________.[答案]I'd be happy to46、I had a really good weekend at the seaside.—____________.[答案]Oh, I'm glad to hear that47、I am going to ask for a pay rise.—_________.[答案]I think you may talk to your boss48、I couldn't agree more. That's ______ I only do street shopping. [答案]why49、I'm really fed up with Larry!— ________[答案]Hey, what's up？50、I thought that if I could get your support first, it might make getting approval easier.— _________ .[答案]Well, you've got my support on this51、I really ______ the effort you have put in on your team's current project.[答案]appreciate52、I'm still working on ______ a few problems.[答案]ironing out53、In business，whatever you do, do not ____ illegal benefit. [答案]chase54、It should ____ that franchising is one of the means available for getting investment money without giving up control of the chain operation and building a distribution system for servicing it.[答案]be recognized55、It will _______ about eight percent more than initially projected[答案]cost56、It's said that some measures have been taken _____ this problem.[答案]to deal with57、If you are intending ____________ just one Schengen country, you will need to apply for the Schengen visa directly with the embassy or consulate of that particular country.[答案]to visit58、If any of the articles are damaged during move, you may makea _________ for compensation with our company.[答案]claim59、If things have _________ , the person you're talking to will want to know the reasons.[答案]gone wrong60、If people ________we're very valuable they won't buy our stock. [答案]don't think61、Looking your customers in the eye shows that we are listening to them and hearing _________ .[答案]what they are saying62、Looking at this, if my calculations are correct, we are about five thousand dollars over budget.— That's right.__________.[答案]It's going to cost about five thous63、Larry is the biggest airhead I've ever met. He always makes careless mistakes, and he's a pain to work with.—________ . You'll always have some co-workers that are harder to work with than others, you know.[答案]You shouldn't be so negative64、Large organizations will find ______ impossible to manage all these data if manual accounting were used.[答案]itand more to complete the first order65、Many of the banks and travel services in the western countries provide convenience for the travellers by issuing traveller's ____________.[答案]checks66、Okay then, so to confirm： a 6% discount but you pay all the shipping and installation costs.—____________. I'll call you tomorrow.[答案]That sounds all right67、Okay, let's say we make a decision _____；what kind of price are we thinking about charging for our stock？[答案]to go public68、Okay, what is the decision？—As you know, we have been a privately held, family-owned company for over 120 years,_____________.[答案]but it may be time to consider some major changes69、One kind of partnership is called a limited ________partnership.[答案]liability70、Please ____________ an open return flight from Barcelona to Frankfurt.[答案]book71、Respecting fellow teammates keeps everyone in a good ______ and encourages overall team spirit.[答案]mood72、Some of the customers' complaints seem _________ .[答案]unacceptable73、Some stores even offer _________ lanes for customers with 10 items or less to checkout quickly.[答案]express74、Some in the market now want government _____ in order to reduce costs.[答案]regulation75、Some of the _____ solutions will support these requirements better at the moment.[答案]proprietary76、Some friends say when they get the article, ______________. —That happens. So close quality control is needed to avoid e-shoppers' fraud.[答案]it's quite different from what they saw on the website advertisement77、Sometimes I surf online shops to check some related information, and then go to a physical store to do the ______ shopping.[答案]actual78、The processing time ____________ per embassy.[答案]varies79、The client said he had to send a monitor back three times before the problem was solved. Do you have a reason for this？— _________________.[答案] Well, I wonder whether the recent layoffs are affecting the quality of our customer service80、The American idea of customer service is _________ each customer the center of attention.[答案]to make81、The customer service representative will often allow customers to exchange the product they bought or return it for a full _________ .[答案]refund82、The executive team have to hold an urgent meeting ____ they see the bad market feedback.[答案]because83、The franchisor _____ the franchisee should observe the regulations to make the business go well.[答案]as well as84、The instruction describes completely the ____ and its safety basis.[答案]facility85、The people in your department seem so ______ and nice to be around.[答案]capable86、The team members are _______ and helping each other out. [答案]getting along87、The long-term assets are known as ______ assets.[答案]fixed88、The bottom half shows ______ this money came from.[答案]where89、The proprietor owns all of the property of the business and is responsible ________ everything.[答案]for90、The same is true ______individual proprietorships.[答案]of91、That's something you can improve by talking to human _______ . [答案]resources92、That might be acceptable ______ you handle the insurance fees. [答案]if93、They want to make sure you're paying taxes on the money you make.— ________ .[答案]We're paying alright94、They exchanged tales of ____ or disappointing news of popular items sold out minutes after the spree began at midnight.[答案]bargains95、They wanted to ______ a discussion on economics.[答案]initiate96、There are more and more ______ of software for accounting, this has made the different types of software more accessible in terms of costs and variety.[答案]manufacturers97、Then your _____will be sold by auction.[答案]stuff98、Traveller's checks are generally ____________ small face value.[答案]of99、Travellers, when ____________ the checks, have to sign the checks in the presence of the bank or service clerks.[答案]buying100、Trademarks, proprietary service marks and regulations need _____ carefully.[答案]to be observed101、Teammates who have team spirit are more satisfied ______ their team activities.[答案]with102、Their skill and ____ has got them on the sales team.[答案]enthusiasm103、To attract investors, the government has _____ its tax and labor laws.[答案]adjusted104、Thanks for inviting me, John, but I've already made other plans.— _________. Maybe another time.[答案]Oh! I'm sorry to hear that105、We used to ____________ cash advances.[答案]have106、We didn't understand how difficult it was to ____ such a breakfast.[答案]distribute107、We can't manage that ____ you pay for the installation. [答案]unless108、We've done very well so far but if we want to see serious growth ______________.—Yeah...maybe. But I have my doubts.[答案]it might be time to ditch our old business model and go public109、What does the customer's complaint say？— _________________.[答案]He says he hasn't gotten back the monitor for repairs 110、What is the distance between the new building and your office？— _________________. [答案]It is about 15 kilometers111、What's more, it's not always so ______ for us to pay online as hackers might steal our user name and password.[答案]safe112、When the rest of the room ______ emotional, stay cool and use logic to negotiate and close.[答案]gets113、While the other people ____ and discussed the problem together, Ted ignored them.[答案]interacted114、 Without close quality control, we may _____ fraud, and the e-shop may suddenly go offline, so you can't get a refund.[答案]encounter115、 Well，the day we offer stock for sale is the day we will see how much______there is in our company.[答案]faith116、You can download and print off the ____________ online. [答案]form117、You can show respect to your teammates _______ everyone fairly and equally.[答案]by treating118、You mean... like becoming a publicly-traded company？—That's right. ______________ .[答案]It's something we should give serious consideration to翻译：为句子选择正确的翻译（每题10分）。

国开电大《商务英语4》形考任务(单元自测1---8)试题及答案

国开电大《商务英语4》形考任务(单元自测1---8)试题及答案单元自测1试题及答案题目顺序是随机的，使用查找功能(Ctrl+F)进行搜索［题目］—How would you like to go?［答案］I'd like to fly to Frankfurt for a stay of two days［题目］behalf of Vancouver C&S Int'1 Trade Corp., I am pleased to invite you and your colleagues to vis辽us.［答案］O n［题目］一？—I expect to depart for Frankfurt on Sunday, September 1st, any time after 13: 00 pm. ［答案］Wh e n do you plan lo leave［题目］—？—Sure, no problem. First, go see Cindy and tell her where you're going and when.［答案］Can you fill me in［题目］—？—Yes, business class.［答案］Will you fly business class［题目］Can you fi 11 me ? I need some detailed information.［答案］in［题目］—Hey Kyle, guess what! The boss is sending me to Europe for a marketing seminar next month.You've been itching to go on a business trip for months.［答案］G r eat!You must be happy.［题目］Tf you are i ntendi.ng just one Schengen country, you wi 11 need to apply for the Schengen visa directly with the embassy or consulate of that particular country.［答案］Lo visil［题目］Ma n y of the banks and travel services in the western countries provide convenience for the travellers by issuing traveller's［答案］chec k s［题目］Pl ease an open return flight from Barcelona to Frankfurt.［答案］boo k［题目］The processing time per embassy.［答案］varies［题目］Traveller's checks are generally small face value.［答案］of［题目］Travellers,when the checks, have to sign the checks in the presence of the bank or service clerks.［答案］buying［题目］We used to cash advances.［答案］haveon l ine.［题甘］You can dmvnload and print off the［答案］［orm。

国开电大商务英语4单元自测1-8参考答案

本课程题目随机请使用ctrl+F搜索题目1.—__________________?—Sure, no problem. First, go see Cindy and tell her where you're going and when.A. Will the company reimburse everythingB. Will I use the card for everythingC. Can you fill me in【答案】：Can you fill me in2.—Hey Kyle, guess what! The boss is sending me to Europe for a marketing seminar next month. —__________________You've been itching to go on a business trip for months.A. I am sorry to hear that.B. Great! You must be happy.C. So what?【答案】：Great! You must be happy.3.You can download and print off the ____________ online.A. fromB. formC. formal【答案】：form4.We used to ____________ cash advances.A. hadB. havingC. have【答案】：have5.Many of the banks and travel services in the western countries provide convenience for the travellers by issuing traveller's ____________.A. checksB. cashC. credit cards【答案】：checks6.完形填空：选择正确答案，补全文章（每题10分）。

《商务英语4》自测试题含答案

一、选择填空题（每题10分，共5题）题目1不正确获得10.00分中的0.00分标记题目题干—Could you be so kind as to turn down that rock “n”roll? I'm preparing for tomorrow's meeting report.—______________.选择一项：A. It's none of you businessB. No, I don't think soC. Sure. Sorry to disturb you反馈你的回答不正确解析：本题考核“让步并道歉”的交际用语。

第一说话人表达了对摇滚音乐的抱怨，提出请求关小音乐声，并给出了理由。

听者应该立刻做出让步并表示抱歉，所以答案是C。

正确答案是：Sure. Sorry to disturb you题目2不正确获得10.00分中的0.00分标记题目题干—I'll be away on a business trip. Would you mind signing for my express delivery?—________________.选择一项：A. have no timeB. I'd rather notC. I'd be happy to反馈你的回答不正确解析：本题考核“答应帮忙”的交际用语。

根据礼貌原则，当第一说话人提出请求时，听者应该表示很愿意帮忙，所以答案是C。

正确答案是：I'd be happy to题目3不正确获得10.00分中的0.00分标记题目题干At the same time, the negotiator keeps things secret ____ would limit his/her ability to negotiate.选择一项：A. whoB. whatC. that反馈你的回答不正确译文：同时，谈判者对会限制他/她谈判能力的事情只字不提。

国家开放大学学位英语辅导国开学习网(商务英语4)试题及参考答案

商务英语4一、选择填空，从A、B、C三个选项中选出一个能填入空白处的最佳选项。

Travellers, when ____________ the checks, have to sign the checks in the presence of the bank or service clerks.A. buyB. buyingC. to buy译文：旅客在购买旅行支票时，必须当着银行职员或旅行社职员的面在支票上签字。

解析：动词-ing形式作时间状语，相当于when travellers buy the checks，所以答案是B。

正确答案是：buyingWe used to ____________ cash advances.A. hadB. havingC. have译文：我们以前是预支现金。

解析：used to do…意思是“过去常常做某事”，表示过去经常做或一直做而现在不做，它只用于过去时态，所以正确答案应该是C。

正确答案是：haveThe processing time ____________ per embassy.A. variousB. varietyC. varies译文：处理时间各个使馆有所差异。

解析：various是形容词，意为“各种各样的”；variety是名词，意为“多样化”；vary是动词，意为“变化”。

根据题意，此处需要动词，因为时态为一般现在时第三人称单数，所以答案是C。

正确答案是：variesIf things have _________ , the person you're talking to will want to know the reasons.A. got upB. gone wrongC. turned down译文：如果事情出了问题，跟你说话的人会想了解其中的原因。

解析：get up意为“起床”，go wrong意为“出错”，turn down意为“关小，调低；拒绝”，所以答案是B。

国开大商务英语4自测试题3及答案

一、选择填空题（每题10分，共5题）题目1不正确获得10.00分中的0.00分标记题目题干—Could you be so kind as to turn down that rock “n”roll? I'm preparing for tomorrow's meeting report.—______________.选择一项：A. It's none of you businessB. No, I don't think soC. Sure. Sorry to disturb you反馈你的回答不正确解析：本题考核“让步并道歉”的交际用语。

第一说话人表达了对摇滚音乐的抱怨，提出请求关小音乐声，并给出了理由。

听者应该立刻做出让步并表示抱歉，所以答案是C。

正确答案是：Sure. Sorry to disturb you题目2不正确获得10.00分中的0.00分标记题目题干—I'll be away on a business trip. Would you mind signing for my express delivery?—________________.选择一项：A. have no timeB. I'd rather notC. I'd be happy to反馈你的回答不正确解析：本题考核“答应帮忙”的交际用语。

根据礼貌原则，当第一说话人提出请求时，听者应该表示很愿意帮忙，所以答案是C。

正确答案是：I'd be happy to题目3不正确获得10.00分中的0.00分标记题目题干At the same time, the negotiator keeps things secret ____ would limit his/her ability to negotiate.选择一项：A. whoB. whatC. that反馈你的回答不正确译文：同时，谈判者对会限制他/她谈判能力的事情只字不提。

国开电大商务英语4单元自测1-8参考答案

国开电大商务英语4单元自测1-8参考答案本课程题目随机请使用ctrl+F搜索题目1.—__________________?—Sure, no problem. First, go see Cindy and tell her where you're going and when.A. Will the company reimburse everythingB. Will I use the card for everythingC. Can you fill me in【答案】：Can you fill me in2.—Hey Kyle, guess what! The boss is sending me to Europe for a marketing seminar next month. —__________________You've been itching to go on a business trip for months.A. I am sorry to hear that.B. Great! You must be happy.C. So what?【答案】：Great! You must be happy.3.You can download and print off the ____________ online.A. fromB. formC. formal【答案】：form4.We used to ____________ cash advances.A. hadB. havingC. have【答案】：have5.Many of the banks and travel services in the western countries provide convenience for the travellers by issuing traveller's ____________.A. checksB. cashC. credit cards【答案】：checks6.完形填空：选择正确答案，补全文章（每题10分）。

国开大商务英语4自测试题3及答案

一、选择填空题（每题10分，共5题）题目1不正确获得10.00分中的0.00分标记题目题干—Could you be so kind as to turn down that rock “n”roll? I'm preparing for tomorrow's meeting report.—______________.选择一项：A. It's none of you businessB. No, I don't think soC. Sure. Sorry to disturb you反馈你的回答不正确解析：本题考核“让步并道歉”的交际用语。

第一说话人表达了对摇滚音乐的抱怨，提出请求关小音乐声，并给出了理由。

听者应该立刻做出让步并表示抱歉，所以答案是C。

正确答案是：Sure. Sorry to disturb you题目2不正确获得10.00分中的0.00分标记题目题干—I'll be away on a business trip. Would you mind signing for my express delivery?—________________.选择一项：A. have no timeB. I'd rather notC. I'd be happy to反馈你的回答不正确解析：本题考核“答应帮忙”的交际用语。

根据礼貌原则，当第一说话人提出请求时，听者应该表示很愿意帮忙，所以答案是C。

正确答案是：I'd be happy to题目3不正确获得10.00分中的0.00分标记题目题干At the same time, the negotiator keeps things secret ____ would limit his/her ability to negotiate.选择一项：A. whoB. whatC. that反馈你的回答不正确译文：同时，谈判者对会限制他/她谈判能力的事情只字不提。

[最新]1391国开电大本科《商务英语4》历年期末考试(第三大题阅读选择题)题库

[最新]国开电大本科《商务英语4》历年期末考试(第三大题阅读选择题)题库2021年1月试题及答案三、阅读理解(共计40分，每小题2分)21-25题：阅读下列短文，从A、B、C三个选项中选出一个正确答案。

Cyber Monday rocked while mobile sales roared.The day widely regarded as the Super Bowl of online sales created a record day for retailers，including Walmart， and marked a shift in shopping preferences as smart phones and tablets drove nearly a third of traffic—and for some retailers， more than half. expects to register its biggest Cyber Monday yet， coming off a record Black Friday weekend online.Heading into the afternoon Monday， the website had already soldout of PlayStation 4 and Xbox One consoles， which weren't even discounted.Significant savings on TVs and tablets also encouraged shopping， says Joel Anderson， CEO of .Retailers from Target to Sears are fast evolving Cyber Monday into something more akin to Cyber Week， as online deals stretch well beyond Monday.As of 6 p.m.ET， sales on Amazon were up 44.3%over last year， while sales at eBay were up 32.1%， according to Channel Advisor， which tracks third-party sellers on eBay and Amazon.The online marketplaces are doing well in part because shoppers are heading to those sites to find popular products that are selling out at regular retailers， says Scot Wingo，CEO of Channel Advisor.Flash-sale site Rue La La started Cyber Monday deals on Sunday with a“Cyber thon”that drew more than 350， 000 people to the site.The sale promoted as much as 80% off on more than 150 brands.On Monday， sales of Cole Haan and Pandora Jewelry merchandise were strongest，CEO Steve Davis says.21.Retailers used moble devices and drove nearly a third of traffic， or even more than half to online shopping.As we know that_________doesn't belong to the mobile device.A.tabletsB.smart phonesC.personal computer[答案]C22.PlayStation 4 and Xbox One consoles were sold out on_________the afternoon Monday although they weren't even discounted.[答案]B23.According to_________sales on Amazon were up 44.3%over last year， while sales at eBay were up 32.1%.A.WalmartB.Rue LaLaC.Channel Advisor[答案]C24.Cyber Monday deals on Sunday with a“Cyber thon”that drew more than_________people to the site.A.350，000B.35，000C.3，500，000[答案]A25.We can infer from the passage_________isn't an online retailer.A.SearsB.Channel AdvisorC.Walmart[答案]B2020年7月试题及答案三、阅读理解(共计40分，每小题2分)21-25题：阅读下列短文，从A、B、C三个选项中选出一个正确答案，并将答案序号写在答题纸上。

国家开放大学《商务英语4》Unit 3 Self-test试题及答案

选择填空题（每题10分，共5题）—Hello, this is Lucas Bowen. I'd like to order some machines.—___________. When do you need them?选择一项：A. Sorry, I am busyB. No problemC. No, you can do it online反馈你的回答正确解析：本题考核“打电话”的交际用语。

第一说话人打电话提出订货的请求，接听者第二句询问订货的时间说明，接听者已给对方可以继续商务活动的明确答复，所以答案是B。

正确答案是：No problem—Okay then, so to confirm: a 6% discount but you pay all the shipping and installation costs.—____________. I'll call you tomorrow.选择一项：A. Sorry, it's not clearB. That sounds all rightC. Sorry, we didn't discuss about that反馈你的回答正确解析：本题考核对商务谈判结果“确认和认可”的交际用语。

当第一说话人陈述谈判结果时，听者应该对双方谈判的结果进行确认和表示认可，所以答案是B。

正确答案是：That sounds all rightIn business，whatever you do, do not ____ illegal benefit.选择一项：A. chaseB. chooseC. challenge反馈你的回答正确译文：做生意，无论如何都不能追逐非法利润。

解析：chase意为“追逐”；choose意为“选择”；challenge意为“挑战”；本句宾语是非法利润，选择chase符合句意；所以答案是A。

[最新]1391国开电大本科《商务英语4》历年期末考试(第三大题阅读判断题)题库

[最新]国开电大本科《商务英语4》历年期末考试(第三大题阅读判断题)题库2021年1月试题及答案三、阅读理解(共计40分，每小题2分)26-30题：阅读下面的句子，根据文章内容进行判断，正确的写“T”，错误的写“F”。

Passage 2A challenge in working in customer service is to ensure that you have focused your attention on the right key areas， measured by the right Key Performance Indicator(KPI) .One of the most important aspects of a customer service KPI is what is often referred to as the“Feel Good Factor”.Basically the goal is not only to help the customer have a good experience， but to offer an experience that exceeds expectations.Several key points are listed as follows：Know what products/service you are offering from back to front.In other words， bean information expert.It is okay to say“I don't know”， but it should always be followed up by “but let me find out”or possibly“but this person will be able to assist you”.Whatever the situation maybe，make sure that you don't leave your customer with an unanswered question.Most of the communication that you relay to others is done through body language.If you have negative body language when you communicate with others， it shows that you don't care.Two of the most important aspects of positive body language are smiling and eye contact.Make sure to look your customers in the eye.It shows that we are listening to them and hearing what they are saying.And of course smiling is more inviting than a blank look or frown.Nothing surprises your customers more than an employee going the extra mile to help them.Always look for ways to go above and beyond the expectations of your customers.In doing so， it helps them to know that you care and it will leave them with the“Feel Good Factor”that you are searching for.26.The goal of customer service is to give customers an experience that meets their expectations.[答案]F27.Leave your customer with an unanswered question is unacceptable.[答案]T28.Both positive body language and negative body language are necessary in customer service. [答案]F29.Eye contact is one of the most important aspects of positive body language.[答案]T30.“Going the extra mile to help them”in the last paragraph means“going along way to help them”.[答案]F2020年7月试题及答案三、阅读理解(共计40分，每小题2分)26-30题：阅读下面的句子，根据文章内容进行判断，正确的写“T”，错误的写“F”并将答案写在答题纸上。

国家开放大学《商务英语4》形考任务3参考答案

国家开放大学《商务英语4》形考任务（单元测试3）参考答案一、选择填空题（每题10分，共5题）1、—Could you be so kind as to turn down that rock “n” roll? I'm preparing for tomorrow's meeting report.—______________.A. It's none of you businessB. No, I don't think soC. Sure. Sorry to disturb you2、—I'll be away on a business trip. Would you mind signing for my express delivery?—________________.A. have no timeB. I'd rather notC. I'd be happy to3、Their skill and ____ has got them on the sales team.A. lazinessB. discourageC. enthusiasm4、They wanted to ______ a discussion on economics.A. initiativeB. initiateC. initial5、To attract investors, the government has _____ its tax and labor laws.A. adaptedB. appliedC. adjusted6、—Okay then, so to confirm: a 6% discount but you pay all the shipping and installation costs.—____________. I'll call you tomorrow.A. Sorry, it's not clearB. That sounds all rightC. Sorry, we didn't discuss about that7、—Hello, this is Lucas Bowen. I'd like to order some machines.—___________. When do you need them?A. Sorry, I am busyB. No problemC. No, you can do it online8、______ has good reputation will sooner or later be successful in his business.A. WhateverB. WhoeverC. Whichever9、That might be acceptable ______ you handle the insurance fees.A. ifB. whetherC. even if10、Although he has sought to find a peaceful _____, he is facing more pressure from his business rivals.A. soluteB. solveC. solution11、—I'll also throw in the discount of 10% on your up front deposit. What do you think about this suggestion?—______________.A. Ok, I think we've both have done our best for thisB. No, the suggestion is too badC. Ok, you will benefit more than us12、We can't manage that ____ you pay for the installation.A. ifB. untilC. unless13、At the same time, the negotiator keeps things secret ____ would limit his/her ability to negotiate.A. whoB. what。

《商务英语4》自测试题及答案

— __________________?— I expect to depart for Frankfurt on Sunday, September 1st , any time after 13:00 pm.选择一项：A. How would you like to goB. Where shall I make hotel reservationC. When do you plan to leave正确答案是： When do you plan to leave— Hey Kyle, guess what! The boss is sending me to Europe fora marketing seminar next month.— __________________You've been itching to go on a business trip for months.选择一项：A. I am sorry to hear that.B. Great! You must be happy.C. So what?正确答案是： Great! You must be happy.Please ____________ an open return flight from Barcelona to Frankfurt.选择一项：A.paperB.textC.book正确答案是： bookTraveller's checks are generally ____________ small face value.选择一项：A.atB.onC.of正确答案是： ofCan you fill me ____________ ? I need some detailed information.选择一项：A.inB.upC.out正确答案是： in二、阅读理解 / 翻译 / 完形填空（题型随机）（共50 分）题干阅读理解：依照文章内容，判断正误（每题 10 分）。

国家开放大学电大本科《商务英语4》期末试题及答案(试卷号：1391)

国家开放大学电大本科《商务英语4》期末试题及答案〔试卷号：1391〕一、交际用语〔共计 10 分，每题 2 分〕1 一 5 题：选择正确的语句完成下面对话，井将答案序号写在答题纸上。

1.- I'm really fed up with Larry !A. I'm sorry to hear that.B. Really?C. Hey, what' s up?2. - Hello, is that Sail Moving pany?A. Yes, this is Jack speaking. Thanks for calling. What can we do for you?B. Yes, I'm Jack. Thanks for calling. What can we do for you?C. Yes, speaking. What can I do for you?3. - Are there any disadvantages to shopping online?But I think this problem will be solved soon.A. It makes life easy.B. It takes some time for the stuff you buy online to arrive.C. The stuff you buy online arrives quickly.4. — Could you be so kind as to turn down that rock "n" roll? I' m preparing fortomorrow's meeting report.A. It's none of you business.B. No, I don't think so.C. Sure. Sorry to disturb you.A. Oh, that's very nice of you.B. Oh, I'm glad to hear that.C. It's a pleasure.二、词汇与构造〔共计3 0 分，每题2 分〕6 一 2 0 题：阅读下面的句子，从 A 、 B 、 C 三个选项中选出一个能填入空白处的正确选项，井将答案序号写在答题纸上。

[最新]1391国开电大本科《商务英语4》历年期末考试(第三大题阅读选择题)题库

[最新]国开电大本科《商务英语4》历年期末考试(第三大题阅读选择题)题库2021年1月试题及答案三、阅读理解(共计40分，每小题2分)21-25题：阅读下列短文，从A、B、C三个选项中选出一个正确答案。

Cyber Monday rocked while mobile sales roared.The day widely regarded as the Super Bowl of online sales created a record day for retailers，including Walmart， and marked a shift in shopping preferences as smart phones and tablets drove nearly a third of traffic—and for some retailers， more than half. expects to register its biggest Cyber Monday yet， coming off a record Black Friday weekend online.Heading into the afternoon Monday， the website had already soldout of PlayStation 4 and Xbox One consoles， which weren't even discounted.Significant savings on TVs and tablets also encouraged shopping， says Joel Anderson， CEO of .Retailers from Target to Sears are fast evolving Cyber Monday into something more akin to Cyber Week， as online deals stretch well beyond Monday.As of 6 p.m.ET， sales on Amazon were up 44.3%over last year， while sales at eBay were up 32.1%， according to Channel Advisor， which tracks third-party sellers on eBay and Amazon.The online marketplaces are doing well in part because shoppers are heading to those sites to find popular products that are selling out at regular retailers， says Scot Wingo，CEO of Channel Advisor.Flash-sale site Rue La La started Cyber Monday deals on Sunday with a“Cyber thon”that drew more than 350， 000 people to the site.The sale promoted as much as 80% off on more than 150 brands.On Monday， sales of Cole Haan and Pandora Jewelry merchandise were strongest，CEO Steve Davis says.21.Retailers used moble devices and drove nearly a third of traffic， or even more than half to online shopping.As we know that_________doesn't belong to the mobile device.A.tabletsB.smart phonesC.personal computer[答案]C22.PlayStation 4 and Xbox One consoles were sold out on_________the afternoon Monday although they weren't even discounted.[答案]B23.According to_________sales on Amazon were up 44.3%over last year， while sales at eBay were up 32.1%.A.WalmartB.Rue LaLaC.Channel Advisor[答案]C24.Cyber Monday deals on Sunday with a“Cyber thon”that drew more than_________people to the site.A.350，000B.35，000C.3，500，000[答案]A25.We can infer from the passage_________isn't an online retailer.A.SearsB.Channel AdvisorC.Walmart[答案]B2020年7月试题及答案三、阅读理解(共计40分，每小题2分)21-25题：阅读下列短文，从A、B、C三个选项中选出一个正确答案，并将答案序号写在答题纸上。

国开电大商务英语4单元自测1-8参考答案

directly through the website, the Call Center, or at a Citic bank ATM. If paying at a Citic bank branch, you can pay with a UnionPay
or with cash. If you prefer to pay in cash, the appointment website will produce a bankdeposit slip
A. to visit
B. visiting
C. visited
【答案】：to visit
11.Please ____________ an open return flight from Barcelona to Frankfurt.
A. paper
B. text
C. book
【答案】：book
12.
【答案】：of
10.If you are intending ____________ just one Schengen country, you will need to apply for the Schengen visa directly with the embassy or consulate of that particular country.
【答案】：have
5.Many of the banks and travel services in thewestern countries provide convenience for the travellers by issuing traveller's ____________.
A. checks