酒店英语教案第2讲
《酒店服务英语》课程单元教学设计第2章project 6 wake-up call service
《酒店服务英语》课程单元教学设计——Wake-up call Service叫醒服务一、基本信息(basic information)1. 本次课项目（the unit’s project）：客房送餐服务2.核心能力目标（core capability objectives）：能够运用英语为外宾进行叫醒服务3. 知识目标（knowledge objectives）：明确叫醒服务程序;熟练掌握专业术语和关键句子。
4. 情感目标（affective objectives）：以热情的服务态度和礼貌用语提供叫醒服务。
5. 素质目标（Quality objectives）：通过实地实境与外宾对话练习，提高心理素质和应变能力。
6. 能力训练任务（Capability training task）：模拟客房服务员的角色，进行实地实境会话练习。
7.教学场地（teaching site）：客房服务实训基地前台与客房8．物品准备（teaching materials）：电话、笔（每组一套）。
9. 授课说明（teaching introduction）：本单元设计利用任务驱动模式教学，专任教师组织教学，由外宾配合学生训练，以提高学生听力和适应能力。
课堂上以学生活动为主，教师适当地引导，达到培养学生张口能力为主的教学目的。
二、能力训练设计（capability training design）Step 1：热身练习（warming-up）（3 minus）1.学生前台列队，师生英语致意问候，教师检查仪容仪表。
目的：培养学生良好的职业意识和习惯。
2.预定程序语言接力。
教师布置本节课任务：Wake-up Call Service（客房送餐服务）Scene: The guest Jenny from Philippines calls the room center and would like to be called at 6:00 the next morning because she has an important meeting to attend. The room attendant does according her demand.)（情境：菲律宾客人Jenny给客房中心打电话说，因要参加一场重要的会议，希望第二天一早6点钟被叫醒。
高职酒店英语课程第二课堂设计与探索
高职酒店英语课程第二课堂设计与探索从专业英语的角度出发，在传统英语第二课堂活动的基础上进行再设计，并充分考虑相关的影响因素，以确保酒店英语第二课堂与课堂教学的有效配合，使教学效果不断提升，全面培养学生的专业英语应用能力，进而实现教学的整体目标。
标签：高职；酒店英语；第二课堂；设计与探索G41引言高等职业教育的人才培养目标是以服务为宗旨，以就业为导向，以培养生产、建设、管理、服务第一线需要的技术应用性人才。
近年来，中国酒店业发展迅速，对酒店管理专业人才的要求不断提升，其中一条重要的考量标准就是酒店专业英语的应用水平。
酒店英语课程是酒店管理专业核心专业课程之一，对于培养集英语交际能力，酒店服务技能和管理知识与一体的高端技能型人才，其作用不言而喻。
然而，酒店管理是一个专业，英语是一门语言，在这个两个前提下设置的这门课程的教学就需要兼顾专业知识技能与语言学习。
仅仅凭借时间有限，学生人数众多的课堂教学是难以完成本门课程的教学任务，实现本课程的教学目标。
因此，在对课堂教学进行改革和深化的同时，需要不断探索和完善第二课堂，从而使老师的教和学生的学，从课堂延伸至课下，从知识和技能的掌握知识和技能的有效巩固和运用。
2酒店英语课程第二课堂的价值合理设计的第二课堂能是课堂教学有效的补充和延伸，实现了课上与课下的高效衔接。
通过第二课堂，学生能够进行知识，技能和专业素质等全方位的锻炼和提升，从而大大提升教与学的整体效果。
（1）学生的学习主动性得到激发。
首先，第二课堂开展的活动是丰富多彩形式多样的，实用，简单，有趣是各类活动本身对学生形成的吸引力。
其次，活动中，教师精心地组织和引导并对学生的表现给予适当的鼓励和奖励，使学生通过自身的参与和成就感，将要我学变为我要学的学习态度，学习的积极性主动性不断得到激发。
（2）沟通交际能力的锻炼。
不管是单纯的英语学习或是酒店英语这一类专业英语的学习，学以致用，实现语言的沟通交流作用才是真正目的。
酒店实用英语教程-Unit2B
Operating departments
■ recreational facilities accounting food preparation storage dishwashing security Engineering /maintenance laundry personnel training
5. 这家商业银行愿意把钱贷给这些客户。 The commercial bank is willing to lend money to these customers.
Translate the following sentences into English.
6.在这个奢华的度假胜地,你可以像国王一样生活. In the luxury resort, you can live like Kings. 7.我很少在舞会上或其它娱乐场合见到他。 I seldom meet him at the dance or other entertainment places 8.这个城镇依靠季节性旅游业提供就业机会。 This town provides employment opportunities,depending on the seasonal tourist industry 9.我们充分利用了旅馆设施。 We make full use of the hotel facilities. 10. 我们酒店靠近当地市区的旅游景点，有利于争取大量的游客和
1 A system for rating hotels according to quality is widely used in France and a number of other countries. 用于评酒店质量的系统被广泛使用在法国和许多其他国家. 2.We have stayed at many 'so called' 5 star hotels but this definitely lived up to its rating. This function aims to promote the activities of separate department and persons under the orders given by superiors. 我们去过许多所谓的“五星级的酒店,但这绝对物有所值， 此评价目的是促进各部门活动和鼓励那些在上一级部门 导下的员工。 3. In both towns accommodation just before, during and immediately after the festivals is very difficult to come by, and rates usually double or treble. 这两个城市的住宿率在节前,期间和节后是平时的两三成。
酒店英语课件 unit 2
your luggage up to your room after you have checked in. S: Fine. Thanks for the trouble. J; Not at all. We’re always at your service.
住店的客人因为不熟悉,总是要问路｡当看到宾客茫然地站在一边的时候,服务员也 应该主动上前提供帮助｡下面就是一些常用的征询和指路用语,非常简单易学哦!
Translation
大连理工大学电子音像出版社
Dialogues
Dialogue 3
Hiring a Taxi 雇请出租车 J=Jane (Receptionist) S=Stephen Nobel (Guest) J: Good morning, sir. Can I help you? S: Good morning. Can you get me a taxi? J: Where do you want to go, sir? S: I want to go to the Forbidden City. J: Single trip or round trip? S: Single trip. Could you tell the driver to make a detour to the Bank of China? I
大连理工大学电子音像出版社
Dialogues
Background Information
酒店英语Unit 2
Company Logo
各部门的岗位职责 办公室 ：
一般由文员、后勤、档案管理员、车队等组成。 其主要职 能是： (1)根据总经理室的要求起草各类公文； (2)安排总经理召集的有关会议和活动； (3)负责酒店内外各类文件及有关资料的收发、传阅、立卷、归档、 保管等，并负责酒店档案管理和印章、介绍信的管理； (4)制定必要的管理制度，规范办公秩序和程序； (5)负责检查和督促总经理各项工作指令的贯彻和落实； (6)接待访客，协调内外关系； (7)负责行政车辆的管理和使用。
Company Logo
各部门的岗位职责 公关部：
由策划、美工设计、信息整理及公关接待等组成。其主要职能是： (1)运用各种媒体和公关手段进行企业形象的系统宣传； (2)策划各种经营性主题活动、专项促销活动和其他公关活动，并协 同其他部门共同实施； (3)收集、整理和分析饭店内外资料，为总经理室的决策服务； (4)参与酒店企业文化建设，营造积极向上的企业氛围； (5)与社会各界保持良好的沟通，做好酒店重要客人的接待工作。
Company Logo
各部门的岗位职责
康乐部：
由桑拿中心、KTV、健身房、台球室、棋牌室等组成。 其主要职 能是： (1)营造良好的康乐氛围和环境； (2)为客人提供一流的娱乐、健身服务； (3)不断推出新的娱乐活动和娱乐项目，增强酒店对客人的吸引 力。
Company Logo
各部门的岗位职责
Company Logo
各部门的岗位职责 销售部：
主要职能是： (1)分析研究饭店的营销环境，根据市场和饭店自身的条件选择合 适的目标市场； (2)制定合理的价格政策，研究、预测和拓展客源市场； (3)重点销售酒店客房、宴会和会议产品，并与各主要客户保持和 发展良好的业务关系； (4)树立酒店良好的市场形象，不断扩大酒店知名度，逐步提高市 场占有率。
酒店英语教案
Teaching Plan for Hotel EnglishPeriod: 2Teaching Content：Workshop 1 Unit 1 Room ReservationTeaching objectives:the terms and useful phrases in making room reservationssentence patterns in working situationssituational dialogues fluently4. Grasp the procedure of room reservation.Teaching focus:1. Sentence patterns in making a room reservation2. Practice situational dialogues.Teaching difficulties: 1. To read the conversations fluently2. To make situational dialogues with the sentence patternsTeaching methods:interaction teaching methods, situation teaching methodsTeaching procedures:The first periodStep I: The teacher would briefly introduce the main content of this course and how to learn the course. (10 minutes)T:1. The content of the course:This book consists of 25 units in all and it is divided into 4chapters according to the duties and services of different workshops in a hotel. The four workshops are front office, Housekeeping department, food and beverage department and other departments. Each unit includes four parts, . key points for teaching and learning, simulation training, extended reading and exercises. We will mainly focus on Part II in our class, while you should make further study of the other parts by yourselves after class. As it is a very practical course, you should practice the dialogues and learn the sentences patterns by heart. So you can improve your oral English and your communication ability in dealing with the guests.2. The assessment strategy of this course:•Class participation: 10%•Homework & class attendance : 10%•Oral test: 40%•Final exam (written): 40%Step II: Lead-in. (5 minutes)1. The teacher would invite some students to talk about the basic procedures of receiving room reservation.2. In the end, the teacher would summarize the students’answers so as to give thema clearer and better understanding of the basic knowledge of reservation.GreetingsDate of arrival and departureRoom typesName and telephone numberConfirmationStep III Learn the new words and sentence patterns. (30minutes)1. The teacher would ask the student to read the new words and the following sentence patterns in Part 2 in the textbook. The teacher would explain the difficult points to the students if there is any.1) Good evening. Peace Hotel. Reservation. May I help you2) Is there anything that I can do for you3) What kind of room would you like We have single rooms, double rooms, suites, deluxe suites and a presidential suite.4) Do you want a single room or a double room5) Would you like twin beds or double beds6) I’d like to reserve a room in your hotel7) I’d like to make a reservation for a suite with both shower and bath.8) I’d like a room with a view.9) We have nice rooms overlooking the sea.10) We have rooms facing south.11) Would you like a room with a bath or shower12) How many people are there in your company13) How long do you intend to stay14) Are you with a company15) For how long16) For what dates, please17) It’s for three nights, May 10th to12th.18) Hold the line, please.19) I’ll check if there is a room available for those days.20) I’m sorry we are booked out for that date.21) We do have a vacancy for those dates.22) The current rate is $150 per night.23) A single room is $120 per night. There is also a 10%tax and a 10% service charge.24) Children under 12 are half price.25) We offer a 10% discount for group reservations.2. The students are given ten minutes to read the words and sentences by themselves and inquire the teacher or other students if meeting any difficulty in pronouncing or understanding.3. The teacher would ask the students to read the words and sentences by volunteering or picking their numbers at random.The second periodStep IV: Practice the sample dialogues in the textbook. (25 minutes)1. Ask the students to read aloud the dialogues in pairs. (First volunteer, and then call the students’ numbers)2. Do some explanations if necessary and then let the students practice the difficult sentences after the teacher.3. Act out the dialogues in front of classes in pairs.Step V Role play. (20minutes)1. First, the teacher would require the students to make dialogues according to the following given situation. The students are given 10 minutes to make the dialogue in pairs.Situation: Wang Ping is a client of a travel agency. She is calling to reserve for a tour group of 32 form England form August 8th to August 12th.2. The teacher would ask some pairs to act out their dialogue in front of the class.3. Give comments and advices to improve the students’ dialogues.Step VI Homework assignment.1.Finish Exercise II, III, IV in the textbook.2.Learn the sentence patterns by heart and practice the dialogues.3.Preview the new unit.Period: 2Content：Workshop 1 Unit 2ReceptionTeaching aims:1. Grasp the terms and useful phrases in reception service.2. Fill in the registration form correctly.3. Use sentence patterns skillfully in working situations.4. Make situational dialogues fluently.5. Grasp the procedure of reception and learn how to fill in the registration form..Teaching focus:1. Sentence patterns in receiving the guests.2. Practice the sample dialogues and make situational dialogues. Teaching difficulties: read the conversations fluently2. To make situational dialogues with the sentence patternsTeaching methods:interaction teaching methods, situation teaching methodsTeaching procedures:The first lessonStep I: Lead-in and discussion. (10 minutes)1. The teacher would ask students to discuss the procedure of registration and then invite some students to talk about the basic procedures of receiving guest with advance reservation checks in.2. In the end, the teacher would summarize the students’ answers so as to give them a clearer and better understanding of the basic knowledge of registration.GreetingsChecking the reservation listFilling the registration formChecking the formNoticeStep II Learn the new words and sentence patterns. (35minutes)1. The teacher would ask the student to read the new words and the following sentence patterns in Part 2 in the textbook. The teacher would explain the difficult points to the students if there is any.1) Welcome to our hotel2) Good morning. This is the reception desk. May I help you3) Have you made a reservation4) In/ under whose name was the reservation5) When did you make the reservation6) Have you received a confirmation notice7) I booked a room on line a week ago8) I have booked a double room in the name of Ellen Hill.9) Have you finished the check-in procedure10) Let me look through our reservation list/record.11) thank you for waiting, sir12) Yes, we do have a reservation for you.13) Sorry, we don’t have a record of your reservation.14) Would you please show me your passport and visa15) I need your ID card for just a moment16) Would you mind filling in this form and paying $100 in advance17) Would you please fill in the registration form18) Please sign the registration form.19) This is the receipt for paying in advance. Please keep it.20) You forgot to put your department date.21) Here is your card, Madam. Your room number is 221222) I’m glad that we’ll be able to accept your extension request, but I’m afraid that it will be necessary for us to ask you to change rooms for the last two nights.23) Sorry, we have no rooms available. But I can refer you to Gold Port Hotel, where they may have a room.24) Would you like to get in touch with somewhere else for you25) Not at all. I’m always at your service.26) I hope you will enjoy your stay here.2. The students are given ten minutes to read the words and sentences by themselves and inquire the teacher or other students if meeting anydifficulty in pronouncing or understanding.3. The teacher would ask the students to read the words and sentences by volunteering or picking their numbers at random.The second periodStep III: Practice the sample dialogues in the textbook. (25 minutes) 1. Ask the students to read aloud the dialogues in pairs. (First volunteer, and then call the students’ numbers)2. Do some explanations if necessary and then let the students practice the difficult sentences after the teacher.3. Act out the dialogues in front of classes in pairs.Step IV Role play. (20minutes)1. First, the teacher would require the students to make dialogues according to the following given situation. The students are given 10 minutes to make the dialogue in pairs.Situation: A guest comes up to the Reception Desk. He booked a single room for two nights two weeks ago. He wants to check in. the receptionist checks the reservation card and asks the guest to fill in the registration form.2. The teacher would ask some pairs to act out their dialogue in front of the class.3. Give comments and advices to improve the students’ dialogues.Step V Homework assignment4.Finish Exercise II, III, IV in the textbook.5.Learn the sentence patterns by heart and practice the dialogues.6.Preview the new unit.Period: 2Teaching Content：Workshop 1Unit 3 Bell ServiceTeaching objectives:1. Master the terms and useful phrases in bell service.2. Use sentence patterns skillfully in working situations.3 Make situational dialogues fluently.4. Grasp some knowledge about bell service.Teaching focus:1. Sentence patterns in receiving the guests.2. Practice the sample dialogues and make situational dialogues. Teaching difficulties: 1. To read the conversations fluently2. To make situational dialogues with the sentence patternsTeaching methods:interaction teaching methods, situation teaching methodsTeaching procedures:The first lessonStep I: Lead-in and discussion. (10 minutes)1. The teacher would ask the students to discuss the responsibilities of bellman.2. In the end, the teacher would summarize the students’ answers so as to give them a clearer and better understanding of the basic knowledge of bell service.Show him to his room.Introducing facilities.Water guidelines.When a guest wants to leaveLoading the luggageWell-wishingStep II Learn the new words and sentence patterns. (35minutes)1. The teacher would ask the student to read the new words and the following sentence patterns in Part 2 in the textbook. The teacher would explain the difficult points to the students if there is any.1) Good afternoon. Welcome to our hotel2) It’s nice to see you here again, Mr. Smith.3) Leave it to me. I’ll take care of your luggage.4) You have three pieces of luggage in all. Is that right5) Is there anything valuable or breakable in your bag6) This way, please.7) After you, sir.8) May I have a look at your key card.9) Are you satisfied with your room10) This room is facing south, and it has a nice view.11) Would you mind my putting your luggage here12) Here is the brochure explaining hotel services. It gives you an idea about our services and facilities.13) Here is the light switch, the temperature adjuster, the wardrobe and the mini-bar.14) This is the TV control. You can get any channel you like.15) This is the air-conditioning control unit. You set temperature like this.16) You can make your own tea and coffee by using this electric kettle.17) By the way, you probably know that the tap water here is undrinkable. You can drink boiled water or the bottled water.18) The tap water can only be used for washing. For drinking water, you have thermos on the tea table by the sofa. The water in it is boiled water.19) there is a mini-bar under the table. The price list is on top of it. You may pay the cashier for what you drink when you check out.20) The hot water supply is from 6 . to12 .21) Special laundry bags with price lists are placed in the closet.22) A Chinese restaurant is on the third floor in our hotel.23) If you don’t want to be disturbed, just place this “please do not disturb” sigh outside the door.24) If you want to have your shoe polished, just leave them outside the room before you go the bed and they will be ready the next morning.25) Shall I get a taxi for you26 Single trip or round trip27) By the way, how do you figure the carfare2. The students are given five minutes to read the words and sentences by themselves and inquire the teacher or other students if meeting any difficulty in pronouncing or understanding.3. The teacher would ask the students to read the words and sentences by volunteering or picking their numbers at random.The second periodStep III: Practice the sample dialogues in the textbook. (25 minutes) 1. Ask the students to read aloud the dialogues in pairs.(first volunteer, then call the students’ numbers)2. Do some explanations if necessary and then let the students practice the difficult sentences after the teacher.3. Act out the dialogues in front of classes in pairs. (first volunteer, then call the students’ numbers)Step IV Role play. (20minutes)1. First, the teacher would require the students to make dialogues according to the following given situation. The students are given 10 minutes to make the dialogue in pairs.Situation: Mr. Stone comes to the hotel. This is the first time he has come to china. You are showing him to his room. Be sure to introduce something useful to him and introduce all the facilities in the room.2. The teacher would ask some pairs to act out their dialogue in front of the class.3. Give comments and advices to improve the students’ dialogues.Step V Homework assignment7.Finish Exercise II, III, IV in the textbook.8.Learn the sentence patterns by heart and practice the dialogues.9.Preview the new unit.Period: 2Content：Workshop 1Unit 4 Money ExchangeTeaching aims: \1. Grasp the terms and useful phrases in changing money.2. Use sentence patterns skillfully in working situations.3. Make situational dialogues fluently.4. Have an idea of the procedure of foreign currency exchange. Teaching focus:1. Sentence patterns in changing money.2. Practice the sample dialogues and make situational dialogues. Teaching difficulties: read the conversations fluently2. To make situational dialogues with the sentence patternsTeaching methods:interaction teaching methods, situation teaching methodsTeaching procedures:The first lessonStep I: Lead-in and discussion. (10 minutes)1. The teacher would ask some students to discuss the basic procedures of changing money for the guests and then ask them to talk about their opinion.2. In the end, the teacher would summarize the students’ answers so as to give them a clearer and better understanding of the basic knowledge of money exchange.amountroom number and signatureexchange slipStep II Learn the new words and sentence patterns. (35minutes)1. The teacher would ask the student to read the new words and the following sentence patterns in Part 2 in the textbook. The teacher would explain the difficult points to the students if there is any.1) What kind of currency do you want to change2) What’s the exchange rate for Euros today3) It’s 830yuan for 100 dollars.4) How much would you like to change5) What denominations would you like6) We have 100 Yuan, 50 Yuan, 20 Yuan, 10 Yuan,5Yuan, 2 Yuan and 1 Yuan bills.7) It’s a free/courtesy service.8) May I have a look at your passport9) Please put down your name, room number and the amount you want to change on the exchange certificate.10) Here is the money, 8,300 Yuan in all. Please check it and keep the exchange memo.11) I’m afraid that we have to put a limit on exchange for the benefit of all our guests.12) If we change large amounts, our cash supply runs out and we are unableto oblige our other guests.13) Please sign your name on the back.14) You are welcome. I am very glad that I can serve you.2. The students are given five minutes to read the words and sentences by themselves and inquire the teacher or other students if meeting any difficulty in pronouncing or understanding.3. The teacher would ask the students to read the words and sentences by volunteering or picking their numbers at random.The second periodStep III: Practice the sample dialogues in the textbook. (25 minutes) 1. Ask the students to read aloud the dialogues in pairs. (First volunteer, and then call the students’ numbers)2. Do some explanations if necessary and then let the students practice the difficult sentences after the teacher.3. Act out the dialogues in front of classes in pairs.Step IV Role play. (20minutes)1. First, the teacher would require the students to make dialogues according to the following given situation. The students are given 10 minutes to make the dialogue in pairs.Situation: You have exchanged 500 . dollars into RMB, but now you find that you don’t need so much RMB, so you go to the currency exchange desk again and want to change the extra RMB back into US dollars. What will the cashier tell you2. The teacher would ask some pairs to act out their dialogue in front of the class.3. Give comments and advices to improve the students’ dialogues.Step V Homework assignment10.Finish Exercise II, III, and IV in the textbook.11.Learn the sentence patterns by heart and practice the dialogues.12.Preview the new unit.Greet the guestsAsk about reservationAsk about length of stayAsk about identificationAsk about paymentAsk the guest to fill in the registration cardTell the guest where their room isPeriod: 2Content：Workshop 1Unit 5 Telephone OperatorTeaching aims: the terms and useful phrases in the unit.2. Use sentence patterns skillfully in working situations.3 Make situational dialogues fluently.4. Grasp some knowledge about telephone calls.Teaching focus:1. Sentence patterns in answering the guests’ phone.2. Practice the sample dialogues and make situational dialogues. Teaching difficulties: 1. To read the conversations fluently2. To make situational dialogues with the sentence patternsTeaching methods:interaction teaching methods, situation teaching methodsTeaching procedures:The first lessonStep I: Lead-in and discussion. (10 minutes)1. The teacher would invite some students to talk about different phone calls the guests may make at a hotel.2. In the end, the teacher would summarize the students’ answers so as to give them a clearer and better understanding of the basic knowledge of telephone operating.An overseas callTypes of callsTelephone languageMorning callNameTimeRoom numberStep II Learn the new words and sentence patterns. (25minutes)1. The teacher would ask the student to read the new words and the following sentence patterns in Part 2 in the textbook. The teacher would explain the difficult points to the students if there is any.1) Good evening. Operator. May I help you2) Can you put me through to Room 18183) The number you wanted is available.4) Why do you want to speak to5) Who is speaking/calling, please6) Somebody is asking for you on the phone.7) Is this a person-to-person call or a station-to-station call8) Is this a collect call or a pay call9) If you want to call a friend in the USA, first dial the international country code of China, that is double zero, then the country code to USA, that is one, and then the area code and the number of your friend. 10) We change a handling fee.11) Sorry, se have no domestic collect call service. You have to pay for the call yourself.12) If you make a pay call, you can place it right in your room. If you’d like to make a collect call, please dial 0 and then ask the operator for help.13) Are there special night rates from here14) The night rates are from 9 in the evening until 7 in the morning.15) The line is busy/engaged, now.16) Mr. Jackson’s line is available now. I’ll switch you over.17) Would you like to leave a message18) I can tell him that you called.19) Does he know your telephone number20) I’ll ask him to call you later.21) Would you mind calling back sometime tomorrow22) May I know your name and room number23) Can you hang up the phone, please24) If you leave your name and number, I’ll have him call you back soon as soon as he is available.25) I wonder if your hotel has the morning call service.26) At what time would you like us to call you tomorrow morning27) We have computerized wake-up service28) I’m afraid you dialed the wrong number29) Could you repeat that please30) Could you speak more slowly, please31) Is there any difference in charge between IDD calls and operator calls32) With the operator-assisted calls there is a minimum charge of three minutes, there is no minimum charge for IDD calls.2. The students are given five minutes to read the words and sentences by themselves and inquire the teacher or other students if meeting any difficulty in pronouncing or understanding.3. The teacher would ask the students to read the words and sentences by volunteering or picking their numbers at random.The second periodStep III: Practice the sample dialogues in the textbook. (25 minutes) 1. Ask the students to read aloud the dialogues in pairs. (First volunteer, then call the students’ numbers)2. Do some explanations if necessary and then let the students practice the difficult sentences after the teacher.3. Act out the dialogues in front of classes in pairs.Step IV Role play. (20minutes)1. First, the teacher would require the students to make dialogues according to the following given situation. The students are given 10 minutes to make the dialogue in pairs.Situation: you are standing in a big hotel in shanghai. You want to call back to your boss n New York, and you want the operator to make it a person-to-person call, but unfortunately he isn’t there.2. The teacher would ask some pairs to act out their dialogue in front of the class.3. Give comments and advices to improve the students’ dialogues.Step V Homework assignment13.Finish Exercise II, III, and IV in the textbook.14.Learn the sentence patterns by heart and practice the dialogues.15.Preview the new unit.Period: 2Content：Workshop 1Unit 6 InformationTeaching aims: the terms and useful phrases in giving information.2. Use sentence patterns skillfully in working situations.3 Making situational dialogues fluently.4. Grasp some knowledge about providing information.Teaching focus:1. Sentence patterns in giving information to the guests.2. Practice the sample dialogues and make situational dialogues. Teaching difficulties: 1. To read the conversations fluently2. To make situational dialogues with the sentence patternsTeaching methods:interaction teaching methods, situation teaching methodsTeaching procedures:The first lessonStep I: Lead-in. (10 minutes)1. The teacher would invite some students to talk about some basic knowledge of providing information to the guests.2. In the end, the teacher would summarize the students’ answers so as to give them a clearer and better understanding of the basic knowledge of giving information.Inquiring about feesPosting lettersGiving information.Step II learn the new words and sentence patterns. (35minutes)1. The teacher would ask the student to read the new words and the following sentence patterns in Part 2 in the textbook. The teacher would explain the difficult points to the students if there is any.1) Good afternoon. Information Desk. Is there anything I can do for you2) What seems to be the problem, sir3) What information would you like to get4) Would you like to book an airline ticket5) Shall we get a taxi for you6) The weather will be very good tomorrow. Have a nice tour!7) The Summer Palace is not far away from here. You’d better take a taxi there.8) You can a subway train there. It’s very convenient.9) The local cuisine here is Sichuan cuisine. It’s tasty.10) If you want to send an e-mail, you can do it in your room or go to the business center.11) OK. I’ll do it for you right away.12) Would you like to leave a message for your friend13) I’ll stick the stamp and sent it for you.14) Not at all. You are always welcome.2. The students are given five minutes to read the words and sentences by themselves and inquire the teacher or other students if meeting any difficulty in pronouncing or understanding.3. The teacher would ask the students to read the words and sentences by volunteering or picking their numbers at random.The second periodStep III: Practice the sample dialogues in the textbook. (25 minutes) 1. Ask the students to read aloud the dialogues in pairs.(first volunteer, then call the students’ numbers)2. Do some explanations if necessary and then let the students practice the difficult sentences after the teacher.3. Act out the dialogues in front of classes in pairs. (first volunteer, then call the students’ numbers)Step IV Role play. (20minutes)1. First, the teacher would require the students to make dialogues according to the following given situation. The students are given 10 minutes to make the dialogue in pairs.Situation: A guest comes to the Information Desk to ask something about shopping. He wants to buy some typical Chinese products as gifts. Try to introduce correct information and give him directions.2. The teacher would ask some pairs to act out their dialogue in front of the class.3. Give comments and advices to improve the students’ dialogues.Step V Homework assignment16.Finish Exercise II, III, IV in the textbook.17.Learn the sentence patterns by heart and practice the dialogues.18.Preview the new unit.Period: 2Content：Workshop 1Unit 7 ComplaintsTeaching aims: familiar with the terms and useful phrases about handling complaints.sentence patterns skillfully in working situations.3 Making situational dialogues fluently.4. Grasp some knowledge about handling complaints.Teaching focus:1. Sentence patterns in handling the guests’ complaints.2. Practice the sample dialogues and make situational dialogues. Teaching difficulties: 1. To read the conversations fluently2. To make situational dialogues with the sentence patternsTeaching methods:interaction teaching methods, situation teaching methodsTeaching procedures:The first lessonStep I: Lead-in. (10 minutes)1. The teacher would invite some students to talk about some skills in dealing with the guests’ complaints.2. In the end, the teacher would summarize the students’ answers so as to give them a clearer and better understanding of how to deal with the guests’ complaints.Misunderstandings at the Front DeskChecking the factsExplaining hotel policiesSolving the problemHow to deal with complaintsRight attitudeSteps to deal with complaintsThe importanceAll is a messApologizeTaking actionsStep II learn the new words and sentence patterns. (35minutes)1. The teacher would ask the student to read the new words and the following sentence patterns in Part 2 in the textbook. The teacher would explain the difficult points to the students if there is any.1) I am terribly/ awfully sorry.2) I’m awfully sorry for my carelessness.3) What’s the trouble, sir4) Receptionist, I’d like to make a complaint.。
酒店英语Unit2-2电子教案
1.The guest wants single room and double room.
2.No single room available for that day.
3.Grand Hotel on Zhongshan Road
Listening 1
播放第一遍录音，要求学生听记对话的大概内容。
播放第二遍录音，老师给出对话，学生核对自己的笔记。
播放第三遍录音，学生跟读。
Good morning. May I help you?
Would you like a single room or double room.
Ok, your name, please.
How to spell it?
When for, Sir?
G: that’s fine.
R: May I have your name, please.
G: Tom Smith.
R: Ok, I’ll call you if there’s a cancellation.
G: thank you.
板书设计
布置作业
Page 20 Role-plays
教学后记
R: Let me check. I’m very sorry,sir.We have
教学过程
教学用时
No single room available for those days. Will it be all right if I put you on the waiting list and see if there’s a cancellation?
R: Good morning. Can I help you?
《酒店服务英语》——02 Reception Service前台服务
①（在旅馆、机场等）登记，报到 Have you checked in at the hotel yet? 你在酒店登记住宿了吗？ The friends we had invited did not check in until Saturday. 我们邀请的朋友直到星期六才到达。 ②接收并登记(归还物品) I put the books on the library desk，and the librarian checked them in. 我把书放在图书馆的柜台上，图书管理员验收了这些书。
①n. 符号，记号 ,指示牌，广告牌 make a sign 做个记号 a road/traffic sign 道路 / 交通标志
②n. 迹象；征兆；预兆 There's no sign of rain. 没有下雨的迹象。
③v. 签（名）；署（名）；签字；签署 Please sign your name on each check and show me your ID. 请在每张支票上签名，并出示您的身份证。
15. Can you sign here, please. 您可以在这里签字吗？
Unit 2 Reception Service 前台服务
• Jim: OK. • Clerk: Would you like me to call a taxi for you? • Jim: No, thanks. • Clerk: Do you need any help with your luggage?16 • Jim: No, I’m fine, thanks. • Clerk: Have a good trip.17 • Jim: Thank you. Goodbye. • Clerk: Goodbye.
客房 教案 unit 2
Presentation:
1.Ask the students listening to the tape carefully.
2.Pair work. Decide which sentences are spoken by the bellmanB, which by the guestG.
terribly adv.非常地，糟糕地start v.开始
unless conj.除非adjustment n.调整
2. Look at the video carefully.
3.Fill in the blanks with the missing words.
Housekeeper: Good morning.______________.
Learning activities
Step1
Organization of teaching
1.Dictation
2.Translate the sentences.
3.Act the dialogue.
1.Dictation
Ask the students to have a dictation about some important expressions of unit 1.
4). The housekeeper will come to ___________ your room soon.
5). ___________ is always placed near the toilet seats (马桶）in the bathroom.
Step3
Presentation:
Guest A: Very well.
Guest B: Can you manage to come earlier next time?
《酒店情境英语》M2U2Check-in 教案
教案授课日期周次课次授课班级课时课型①New 课题名称Unit 2 Check-in 执教教师一、教学目标１、知识与技能：(1) master the basic knowledge of how to check-in in a hotel(2) master the new words in the 3 dialogues(3) master 3 dialogues２、过程与方法：(1) Task-based learning approach(2) Inquiry-based learning approach(3) Collaborative learning approach(4) Situational learning approach３、情感、态度与价值观：(1) Ss can learn about the basic knowledge of how to check-in in a hotel(2) Ss can learn basic check-in procedures(3) Ss can learn some basic check-in skills二、教学重点与难点教学重点：(1)To present the knowledge of how to check-in in a hotel(2)To present the dialogues教学难点：Practice the dialogues and play the role in English in mocked situations三、教学方法(1) Task-based learning approach(2) Inquiry-based learning approach(3) Collaborative learning approach(4) Situational learning approach四、教学辅助器具Books, multi-media, chalk. Blackboard五、教学过程1 Lead-in:1) Review:In last unit we have learnt some dialogues about how to make a reservation, so now can you say something about how to make a reservation, when we make a reservation for a guest what kind of information should we know?2）Warm-up:A. Look and matchfront desk registration form credit card passport business card room card cash2. Pre-task:A. Keep these important tips in mind when serving.Give a Face-to-face greeting.Ask if the guest has made a reservation.Confirm the reservation information.Check the passport and fill in a registration form.Confirm the way of payment.Give the guests key card and wish him/her a happy stay.B. Do you know these useful expressions?Good evening, Miss, what can I do for you?晚上好，小姐，能有什么为您效劳的吗？Let me have a check.让我查一下。
酒店英语module2unit2
• 7. complimentary （免费房）
• 8. skipper （逃账房）
• 9. late check-out （延迟退房）
• Definitions:
• A The guest does not have to pay for the room.
• B The room is registered to a current guest.
• Does Miss White have a reservation?
No, she doesn’t.
• Is there any vacant room?
Yes, there is. But she has to wait.
• How is she going to pay for the room?
• Hope you will enjoy your stay at our hotel. • 祝您在我们宾馆过的愉快。
Hotel English
Let’s study dialogues:
• Dialogue 1:
• What is Mr. White doing at the front desk? He is checking in.
• C The room is reported as occupied, but the room was not used and the guest is not present.
• D The guest has requested not to be disturbed.
• E The guest has requested and been given an extension of the regular check-out time.
外研社新时代职业英语酒店英语 Unit 2 教学课件
(3) How long would you like to extend your stay, Ms. Jones?
对于女性客人，在不知
(4) Would you mind changing to another道ro其o姓m氏on时t，h可e 以称呼
eighth floor?
madam；在知道姓氏
4
8. How long would you like to extend your stay? 请问您要延住几天？ 9. Would you mind changing to another room on the tenth floor? 您是否介意换到10楼的房间？ 10. How was your stay with us? 请问您入住体验怎么样？ 11. Your bill totals... 您的账单总计…… 12. Thanks for staying with us and we look forward to seeing you again. 感谢您入住我们酒店，期待您的再次光临。
Unit 2
After learning this unit, you’ll be able to:
• Register guests • Extend stay for guests • Change rooms for guests • Help guests check out
1
2
3
4
5
6
的时候向客人提出增销
✔
4
Mr.
and
Mrs.
Wilson,
now
we
also
have
the
Member
Rate
S（taupyselfl）or建B议r。ea对kf增as销t
酒店英语Unit3-2电子教案
教学用时
播放第二段对话。学生跟读，然后情景表演。
如果时间不够，也可将情景表演练习作为作业。
板书设计
布置作业
Page 30 Listening 2 rol月日课题unit3receivingguests2教学用时2节教学目标学生通过2段录音对话对接待客人的英文常用语进行听力练习教材分析教材分析难点美式发音和语调重点重点语句教具ppt课件教学过程教学用时复习全班学生朗读上节课所学的对话并随机抽查新单词掌握情况
课时计划
第周星期第节年月日
G: yes, of course. Do you need my wife’s passport also?
R: No. thank you. That won’t be necessary. Here’s your key. Your room is on the 8thfloor.
G: thank you. Is there someone to help with our bags?
New words and expressions
Private私人的
Adult成年人
Surname姓
Occupation职业
Nationality国籍
Destination目的地
Account账户
Settle解决
Check支票
Prior以前的
Arrangement安排
播放第一段对话录音。
R: good evening. Can I help you?
课题
Unit 3 Receiving Guests(2)
教学用时
2节
教学
目标
学生通过2段录音对话，对接待客人的英文常用语进行听力练习
3.2.1.2《酒店英语课程教学模块(或单元)教学设计-模块 2》
A: Good morning, sir. __________________? Could I help you
A
B
Guest
appreБайду номын сангаасiate your service.
A: Then _________________________instead? how about a double room
B: _________________________________? What is the room rate for that A: 88 US dollars per night. B: That’s OK. I’ll take it. have your passport please A: May I _______________________________? B: Here it is. Do you have a pen A: _____________________? This is the form.
2. We have no record of a reservation in your name.
Useful Expressions
7. You can use the house phone. It's on the other side of the lobby. 8. Car rental service is available in our hotel. 9. There are safety deposit boxes at the Front Desk. 10. The newsstand has a wide selection of foreign newspapers and magazines.
酒店英语视听说unit2BookingRooms教案（共5篇）
酒店英语视听说unit2BookingRooms教案（共5篇）第一篇：酒店英语视听说 unit 2 Booking Rooms教案酒店英语视听说 unit 2 Booking Rooms教案Teaching Objectives 教学目标:语言知识：学会与Booking rooms 相关的词汇和句子表达语言技能：1.Improve the students’ ability in listening and speaking，通过Predicting 和watching and listening for understanding 等技能的训练，提高学生获取相关信息的能力2.Learn and master some words and expressions of booking rooms.Important Points 重点:1.Learn some words about booking rooms.2.Expressions of booking rooms, for example: Would you like a single room or double room? Difficult Points 难点: Expressions of booking rooms Teaching Methods 教学方法：1.Show them some pictures about food and ask questions to attract students’attention2.watching-Listening-and-answering activity to improve the students’ listening ability3.Pair work or individual work to make as many students as possible work in class.Teaching Procedures 教学过程：StepⅠ Greetings and Warming up 1：相互问候后，T 引出今天学习内容2：提问学生关于出外旅行，预订房间一般需要什么信息：日期，住几晚，需要什么类型的房间，进入PPT 图片（见PPT）： Look and match: Showerdouble roomdouble bedpassport 3: fill in the blanks with suitable words: 详见课本和PPT StepⅡ Preparation before watching and listening the Video1 1: Learning new words reception n.接待 reserve v.预订 double adj.双的 single adj.单个的confirm v.确认 date n.日期look forward to 期望from...to...从……到……2: Some useful skills for watching and listening: Watching and listening for general meanings □Do not try to understand everything!□Watch and Listen for the main words.□Watch and Listen to what is important.e.g.WHO（name）WHERE（place）WHEN（time）Step Ⅲ: Watching and listening Video 1 1: watch the video, Decide true(T)or false(F)详见课本,PPT 2：Watch the video again and then fill in the Clerk’s words.详见课本,PPT 3: Role-play the dialogue with partners 4: Pair work:Discuss what to say to the guest in the following situations and then write out the correct expressions 1.When the guest wants to reserve a room…2.When the guest wants to book a single room for July14th…Step Ⅳ Summary : ngu age tipsImportant sentence to the expression of booking rooms ⌝May I help you? ⌝ Would you like a single room or double room? ⌝ For which date/day, please? ⌝ May I have your name, please?2Some important things for booking issues: name of the guestAddress of the guestWhat kind of room he/she wants to book What time he/she will come and leave How long he/she will stayStepⅤhomework第二篇：英语视听说（本站推荐）1,Mention at least three reasons people get angry.What can we do to control our anger?People tend to get angry when treated unfairly.Specifically, we may fly into a rage when we realize we were betrayed by a close friend or tricked by a clerk into buying something unnecessary at a high price.When people treat us with contempt, or deliberately ignore us, we may get annoyed.Also, the sight of injustice often fills us with indignation.For instance, when we see a child being bullied by a group of hoodlums, it makes our blood boil.To overcome our anger, we have two options: to fight or to run.In the case of a small offense, it's better to walk away and calm down.It is not necessary to explode at a slight provocation.However, when confronted with a gross injustice or a serious crime, we need to stand up for ourselves and speak our mind.After venting our anger, we may feel better.If we keep negative feelings to ourselves, we will probably feel miserable for a long time and regret not taking action.2,Why do people get depressed? Is there any connection between depression and bad luck? Can depression be overcome?People feel blue for a variety of reasons.They feel depressed after failing an exam or losing a job.They feel grief when someone dear to them, for example a close family member, passes away.Suffering from a serious disease with little hope of a complete recovery, one may feel dejected.There seems to be a relationship between depression and bad luck.If your spirits are down and you show it, people might refrain from talking to you.Many good opportunities may slip away as a result.And you might be left wondering why your luck doesn't change.To cheer yourself up, you can study or work.Your mood might improve if you keep yourself busy and try to achieve goals.And if stayingbusy doesn't help, you can just wait for the sadness to go away.It is said that time heals all wounds.Finally, you might find solace in realizing.Your situation is not the worst.You can also choose to look at the bright side of things because every cloud has a silver lining.3,What makes you happy? Are you happy when others are happy?The greatest pleasures seem to come from hard-won achievements.For example, if after a lot of hard work, you passed an important examination, finished a big project, or got a promotion, you would feel incredibly happy, right? Human happiness is not limited to one's good fortune or success.If you help someone in need, you'll probably feel wonderful.This accounts for the success of Project Hope, through which people volunteer time and donate money to help people in need.4,Is there a relationship between reason and emotion? Which plays a bigger role in our lives?Both reason and emotion are important in our lives.Although they are obviously different from each other, they complement each other just the same.Think about it, it is difficult to isolate reason from emotion and vice versa.When one is arguing, one is combining logic with feelings.When a speaker is advocating a principle, the feeling he puts into his voice reinforces his argument.When scientists conduct researches, they may choose an area that is interesting to them.Darwin studied science because he had been fascinated by plants and animals since his childhood.However, in some areas either reason or emotion may play a bigger role.Science students may need more logic than emotion to conduct experiments, while art students tend to rely more on their emotion for creativity.Within a family, people usually cherish the emotional ties between familymembers.Emotion could be moreimportant than reason when falling in love or trusting a member of one's family, whereas reason plays an important role when deciding how to educate a child.T ogether or separate, reason and emotion play critically important roles in our lives.What do you think? Or feel? 1,In what ways can people improve their appearance?Some people just want to improve their looks in small ways.They may go on a diet to maintain a good figure, use makeup to improve their appearance, put a facial mask or a skin soother on their faces during the night, have their teeth straightened, or have their nails polished.Some others have a face-lift to change their nose or chin, make their single-fold eyelids double folded, and have their skin tightened to smooth out wrinkles and crow's feet.Some even inject botox(肉毒素)to remove wrinkles.More drastically, some people may have liposuction to remove fat.2,Why do some people want to improve their appearance?A love of beauty is part of human nature.People like to see beautiful scenery, flowers, and animals.It is not strange that they also want to look at good-looking humans and improve the way they look themselves.With improved features, one may find a better job, attract a more desirable spouse, and gain faster promotion.Some occupations attach great importance to appearance.Most actors, anchorpersons, and fashion models can be recognized by their looks.It is sometimes argued that by looking good, one tends to feel self-confident.With confidence, success is more likely to follow in any undertaking.3,What disadvantages are there in plastic surgery?We should not attempt to change our physical appearanceby cosmetic means.Such changes may bring unexpected disasters in the future.Some beautifying methods, if not properly applied, have dangerous side effects.People who receive botox injections to remove wrinkles may eventually ruin their skin.Some surgical operations that are intended to make single-fold eyelids double fold actually make them multi-folded--not what the patient had in mind.4,How can one strike a balance between buying clothes on a budget and yet having fashionable clothes to wear?People who don't have much money can also make themselves look fashionable.There are many ways to buy fashionable clothes without spending much money.For example, people can buy clothes that are on sale or sold in discount stores.It's smart to buy winter clothes at the end of the winter.Clothes are cheaper at the end of a season and can be stored until the next season.Some people are good tailors, and they can alter their clothes to make them fashionable.They may even create original styles.1，Describe some superstitions in English-speaking countries.English-speaking nations have a number of superstitions.For example, many people believe 13 to be an unlucky number, and do not want to live on the 13th floor or in Room 13.They say “knock on wood” or “touch wood” to avoid bad luck.To wish somebody good luck, they may say “I'll cross my fingers for you.” Superstitious people avoid walking under a ladder or opening an umbrella in doors.When they see a black cat run across their path, they think it's a bad omen.Some people may hang a horseshoe over their door to ward off bad luck.If they happen to drop a mirror, they worry that they will have seven years' bad luck.To ensure good luck, they may carry a charm of some kind, such as a lucky rabbit's foot!2,What is the relationship between one's attitude to life and one's fate? Does the former determine the latter or is it the other way round?Since the world is complex and mysterious, it is not easy to arrive at a definite conclusion.Some scholars, including a British psychologist, suggest that there exists a correlation between one's attitude to life and one's fate.But more research is needed before we can be sure of such a correlation.Moreover, the cause-and-effect relationship has not been clearly identified, and we are uncertain which causes which.In real life we can find counter examples: Some optimistic people are not very lucky, while some pessimistic people are quite lucky.Perhaps we should try to find out which case is more frequent: optimistic people with good luck or optimistic people with bad luck.Judging from my personal observations, the former is more common.I can even supply the reason: Optimistic people have more self-confidence, which facilitates their success in life.A survey involving many people is required to discover what most people think about this issue.3.Do you believe there are extraterrestrial beings in outer space?It is difficult to come to a definite conclusion on this issue.On the one hand, many people claim to have seen a UFO, and some even assert that they were abducted by aliens in their spaceships.Theoretically, it is difficult to prove that in the vast universe people on Earth are of the most advanced civilization and have the most advanced technology.If we cannot see ETs, it may be because they are far more advanced than we are.Similarly, if primitive people cannot detect radio waves, it does not mean more advanced civilizations do not exist.On the other hand, human beings have not collected solid evidence to prove theexistence of ETs.Although some people claim to have witnessed a UFO, it could be a visual mistake.A mirage is a case in point.When somebody claims to have seen a ghost, do you believe it? In my opinion, while mankind should continue to explore mysteries in the universe, they had better direct most of their time and energy toward pursuits that are more relevant to their present lives.4,Do you think success is due more to luck and opportunity or to diligence and perseverance? Why?Sometimes a lucky person achieves great success without making the corresponding efforts, while a person who has worked diligently on and on fails to accomplish anything.But on the whole, I am inclined to believe that success is more closely related to diligence than to luck.It is true that in gambling, card-playing and some other games, luck plays a large role.But in most fields of endeavor, one has to study and work hard before one has a chance of success.For example, all scientists, engineers, teachers, musicians and athletes must receive years of rigorous training before they can do their work properly and stand out from the rest.Without hard work, they have almost no hope of success at all.After all, opportunity favors those who are well prepared.1,Name at least ten recreational activities, including those requiring a lot of physical exertion and those that are more relaxing.ome forms of recreation require a high level of physical activity.Here are some examples: football, basketball, badminton, tennis, and table tennis.Some people like climbing mountains, going bodysurfing, or going rafting.After those strenuous outings, they feel mentally relaxed.On the other hand, some people prefer more sedentary(久坐的)activities.Instead of playing a ball game, they watch it.They go to a cinema, a theater, an opera house or a concert hall, or they simply sit at home watchingTV.Some play various kinds of games on the computer, and others play chess or cards.Even when they want to stay outdoors, they may choose peaceful pastimes like fishing.2,What do you think about the computer and the Internet as sources of entertainment?With the advent of the computer and the Internet, we can play all kinds of games in the virtual world;we can play chess and cards with people we have never met, even a chess master.We can travel to all parts of the world on the Net.We can send and receive e-mails, and chat with people online.Moreover, we can make use of the Net as a way of learning.But we should be careful not to get too much of a good thing.If we sit in front of a computer all day long, there will be many negative effects.Our eyes may get damaged.Long exposure to radiation from the computer may cause disease.Too much sedentary work is bad for our health.We may become physically weak and develop a weight problem.Worse still, if we get addicted to the computer, we may neglect human relationships and communication between one another.In the end we would rather talk to a computer than to a human.3,Would you like to go on a tour during the vacation?If I have enough money, I'd like to visit a distant place during my vacation.After a term of hard work, I think I deserve a trip for relaxation.From the trip, I could gain useful geographical and historical knowledge about the place--knowledge different from what we acquire from books.Furthermore, I would be refreshed from traveling, and then I could work more energetically in the next term.However, if I do not have enough money to travel, I can relax myself in many other ways.I can go to parks, or enjoy local scenic and historical sites.What's more, on the Internet I can visitremote places of the world.I can play computer games to kill time.Perhaps I will also do a lot of reading.If I arm myself with abundant knowledge, I may find a good job, which will offer me opportunities for traveling both at home and abroad 4,Stores are closed in the evenings and on Saturdays and Sundays in many Western countries, while they are normally open in China.Which system do you prefer? Why?In my opinion, each system has its advantages and disadvantages.The weekend is meant for people to have a rest, and the employees at stores, post offices, government departments, schools and so on all deserve a rest.The two-day weekend was won after centuries of demands for workers' rights.If one store breaks the rules and stays open on the weekend, it will do unusually good business, but this is unfair competition.If people can enjoy proper rest over the weekends, they can work more vigorously during the weekdays.However, if all stores are closed, this can be inconvenient for many people, especially those in double-income households.If a small proportion of the population, that is those in the service industry, work on weekends, most people will enjoy their weekends even more.On the whole, I am in favor of the current Chinese system 1,What are the essential differences between the concepts of individualism and collectivism? Search the Internet for information.Individualism asserts the primary importance of the individual and holds that anindividual's interests should be placed above the group's.Individuals are being given opportunities and freedom to develop character, interests, abilities, careers, etc.within the context of individualism.In addition, the collective culture respects and even values the initiatives of each reason.On theother hand, collectivism emphasizes the interests of the group over those of the individual.It is believed that if the group prospers, all its members prosper.If an individual works for the benefit of the group, he or she will benefit as well.Sometimes collectivism requires individuals to sacrifice their short-term interests to the group's long-term goals.Perhaps we should strike a balance between promoting team spirit and bringing individual initiative into play.2,Should we follow the ethics of hard work or introduce fun into our work?In my opinion, we can introduce fun into our work, but an industrious spirit is a more valuable element.It's true that people like to have fun, and that if learning involves fun, people tend to learn faster.Without fun, learning can be slow or even painful.This is illustrated by the popular saying, “All work and no play makes Jack a dull boy.” However, since many people do not study or work hard, I think it is necessary to stress diligence at the present stage in the nation's development.T o attain advanced levels, we have to make greater efforts.If we all work hard, our offspring will be able to have more fun.Although fun plays a role in work and study, most human achievements are gained mainly through hard work.Most successful people have worked diligently to achieve success.After all, “no pain, no gain.”3,Should different cultures integrate or keep their own characteristics?A well-integrated nation is more capable of maintaining unity and stability.People in some countries dislike foreigners or ethnic minorities to behave differently from the norm.They prefer foreigners to assimilate into their culture.The saying, “When in Rome, do as the Romans do,” illustrates this point.The trend toward globalization promotes international exchanges andintegration of different cultures.On the other hand, diversified cultures make our world more interesting and colorful.If all nations integrated into one, the world would be monotonous.Therefore, all ethnic groups should be allowed to keep their unique customs.The Chinese government has adopted favorable policies to allow the ethnic minorities to keep their traditions.All nations should be treated rge nations should not pose their cultures on small nations.The world is composed of different countries and cultures.To achieve better development and cooperation, perhaps we should advocate multiculturalism while encouraging free exchanges between cultures.4,Should we be punctual for class, work or appointments? Why? What can you do to ensure punctuality?In the past, Chinese did not attach much importance to punctuality.In an agricultural country punctuality was not very important.But nowadays, owing to the quickened pace of life and the influence of Western concepts of time, the Chinese seem to be paying more attention to punctuality.If somebody is twenty minutes late for an appointment, you may be annoyed because it is a waste of your time.To avoid being late, we should make adequate preparations.In case an emergency prevents us from arriving at the destination on time, we can call ahead to inform the person concerned of the delay.But for entertainment activities like a party, we may be a bit late, for that causes no inconvenience to others.第三篇：英语视听说试题话题：1、on low-carbon lifestyle2、on water shortage3、government officials' shocking words4、a letter of thanks on fathers' day5、on-line shopping要求：口述1.5-2min流利性 20%发音30%语法50%第四篇：七年级英语视听说七年级英语视听说科目名称：七年级英语视听说教师及简介：吴丽红，七年级英语老师科目目标：知识与技能：通过英语动画片的观看学习，能从动漫中获取主要信息和观点，能根据视听目的确定不同的视听策略，并形成对事物表自己观点的能力，为终身学习奠定基础。
酒店英语Unit1-2电子教案
第周星期第节年月日
课题
Unit 1 Greeting Guests (2)
教学用时
2节
教学
目标
听力练习，掌握2段关于欢迎客人到店的对话
教材分析
难点
单词
重点
对话பைடு நூலகம்
教具
PPT课件
教学过程
教学用时
Listening 1
播放第一遍录音，学生听并默读。
播放第二遍，学生大声跟读。并提问对话的内容。
播放第三遍，学生做相应的笔记，并根据笔记进行情景对话练习（30分钟）
Bellman: Do you have any baggage with you?
Guest: Yes, two suitcases and two bags.
Bellman: May I help you with your suitcases, Sir?
Guest: Yes, Please.
Bellman: Anything else, Sir?
Guest: No, that’s all.
Bellman: Please step this way. It’s slippery. Please mind your step.
Guest: Yes, I will.
Bellman: After you, please.
Guest: Thank you.
B: Nice to meet you too.
5.A: Thank you.
B:you’re welcome.
6.A: How many pieces of luggage do you have?
B:Just two.
7.A: How do you find our service?
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第 2 讲一、名称：Chamber Service二、教学时数：2三、教学目的1.to help the students master useful expressions and sentences aboutChamberservice2.To help the students familiar with these kind of service3.To help the students make similar dialogues.4.How to explain laundry; how to ask for room cleaning四、重点和难点：重点：teach students to ask for laundry and room cleaning.难点：To make situational dialogues with the sentence patterns五、教学方法和手段：方法：Task-driven method手段：teach;Q & A; Discussion;role-play六、教学内容及时间安排1. Laundry and valet services2. Room Cleaning Service3. Room Service and Guest’s requests（备注）教学过程（一）导入新课（问题导入）41. The teacher would invite some students to talk about something that should be noticed when asking for laundry service, and room cleaning service,and how to makea quest.2. the teacher would summarize the students’ answers so as to give them a clearer and better understanding of the basic knowledge of reception.（二）讲授新课3 kinds of chamber serviceI. Laundry and valet servicesThe laundry and valet services have traditionally been two of the most basic services that hotels offered their guests. In most cases hotels have 24-hour laundry services and can provide valet service within a short period of time. Many hotels boast of same-day laundry service.1.V ocabulary:(1) laundry n. 洗好的衣物；待洗的衣物；洗衣店e.g. This basket is used for my dirty laundry.这个筐是用来放我的待洗衣物的。
e.g. I’ll have to go to the laundry to have my overcoat washed.我得去洗衣店洗我的大衣。
(2)Valet 烫、熨In some hotels, the chambermaids pick up and deliver clothing for the laundry andvalet service.在一些宾馆，女服务员也为客人取送洗熨的衣物。
(3) express service 快洗服务Same-day service当日可取But would you like express service or same-day?不过，您是要快洗服务还是当日取？(4) washing 湿洗dry-cleaning 干洗ironing 熨烫dyeing 染色mending 修补hand-washed 手洗2.dialoguesGuest: Good morning. Laundry Department? Any laundry today?Room attendant: Yes. Sir. May I help you?Guest: Yes, I have a jacket to be dry-cleaning and pressed.Room attendant: When do you want them, madam?Guest: Tomorrow morning.What are your charges?Room attendant: The rate list is included in your folder in the drawer of the writing desk? If you are in a hurry, We will deliver it within 4 hours at a 50% extra charge. Guest: I don't need same-day service.Room attendant: ok. Just put your laundry in the plastic bag in the bathroom. I’ll pick it up after I make the bed every morning.3. other useful expressions(1) I’d like to know something about the laundry service?(2) We have different services here such as washing, dry-cleaning, ironing, dyeing and mending.(3) If we receive your laundry before 10 am, it will be sent back before evening.(4) If your laundry is received by 4 in the afternoon, we’ll get it back the next morning.(5) For laundry service, dial 6 and you will get housekeeping.(6)I’d like my silk shirt to be hand-washed. Please use cold water. It might shrink. 4.Role-play(1). First, the teacher would require the students to make dialogues according to the following given situation. The students are given 10 minutes to make the dialogue in pairs.Situation: Your customers have some clothes to be cleaned. Help them to find out if housekeeper can send a valet to get them. You want to know when you can get them back and how much the cost of the laundry.If the laundry is received before 10:00a.m., it will be delivered back by 10:00 p.m. the same day. The room attendant tells you to look at the rate chart in the folder in the drawer of the dressing-table.(2). The teacher would ask some pairs to act out their dialogue in front of the class.(3). Give comments and advices to im prove the students’ dialogues.II. Room Cleaning Service1.V ocabulary:(1)dust: v. 拂；掸e.g. I broke my mother’s favorite vase while I was dusting.我在清扫尘土时打碎了母亲最喜爱的花瓶。
e.g. You can dust the furniture every other day.你可以每隔一天擦拭家具。
(2) bed-cover床单(3) turn-down service 打扫服务(4) tidy up清理(4) hair-dryer 吹风机(5) towel毛巾(6)mess n. 混乱；食堂，伙食团；困境；脏乱的东西Your mother will bawl you out when she sees this mess.当你母亲看到这混乱的局面时她会责骂你。
(9)pillow 枕头2. sentence patterns(hang “please cleaning”sign on your doorknob )Housemaid: Housekeeping. May I come in?Guest: Yes, please.H: I’m sorry to disturb you, Sir. Would you like me to clean your room now?G: Yes. Could you tide up the bathroom first? I’ve just taken a bath, and it’s quite a mess.H: Certainly.G: Thank you. Oh, would you like to get me a hair-dryer and fresh towels? I have to get my hair set before I go downstairs for my breakfast.H: I’ll send a hair-dryer and fresh towels to you right away.G: It’s very nice of you.H: You’re welcome.3. other useful expressions(1)Please get me some soap.(2)The slippers are worn out. Change them for me, please.(3)I’ve just taken a bath and it is quite a mess now.(4)Besides, please bring us a bottle of just boiled water.(5)I would like you to go and get me a flask of hot water.(6) Oh, thank you. But you see, we are having some friends over.(7) Could you come back in three hours?(8) Would you tidy up a bit in the bathroom?(9)Please change the sheet and pillow.(10) But I’m having some friends over now. Would you come here to do the service in two hours?4.Role-playSituation: The room attendant comes to make up the room. The guest doesn’t want the room cleaned right now because he doesn’t feel well. He asks the room attendant to fetch some fresh towels and a bottle of boiled water. The attendant promises to bring them immediately and asks the guest to phone Housekeeping if he wants his room cleaned.III. Room Service and Guest’s requests1.Guest’s requests1) Could you send a baby cot to room1215?2) We have a babysitting service. The staffs are well-educated and reliable.3) What’s the rate for this service?5) Could you send us a few more clothes hangers?6) I will give you a call after I contact the front office about the extra bed.7) Did you know you have an outlet in your room that is 110 voltages?8) Could you send me a higher pillow?9) I’m out of ice-cubes. Could you send me more?10) Could you send these clothes to the dry-cleaner’s for me?11) Could you return the iron to us? Another guest in our hotel wants to use it.12) If you have any requests, please contact me.14) I would like to store my laptop computer in one of your safe-deposit boxes.15) I do hope you are enjoying you stay with us.2.Room serviceUseful expressions for guests1) Do you have room service?2) This is room 1212. I would like to order breakfast for tomorrow morning.3)Can I have breakfast in my room tomorrow morning?4)By the way, how do I pay for the food?5)I’d like a sandwich and a hot chocolate.6) Is there a service charge?Useful expressions for clerks1) Good morning. This is Room Service. May I help you?2) Room service is available 24 hours a day.3) Breakfast can be served in your room from 6o’clock to 9 o’clock.4) There will be a wait of 15 minutes, Madam.5) Here is the breakfast you ordered.6) I’m the waiter from room service. I’ve brought you the breakfast.7) We will collect the plates in 45 minutes.8) If you’d like early morning tea, just tell the room attendant.3.Role-play1)Student A: You are a hotel guest and call room service to ask why your breakfasthasn’t been sent up yet. You hu ng your breakfast doorknob menu at 9:00 p.m.before you went to bed last night.Student B: You are a room service attendant. Answer the call and apologize.Promise to send him breakfast right away.2)Student A: You are a hotel guest and call room service to order one Chinesebreakfast( use the menu to help you).Student B: You are a room service attendant. Answer the call and take the order. （三）、归纳总结。