商务英语口语情景对话100篇(前30篇)
商务英语情景对话范文
商务英语情景对话范文A: Good morning, Mr. Smith. I hope you had a pleasant journey.B: Good morning, Ms. Johnson. Yes, thank you. The journey was fine, although the flight was a little delayed.A: I'm sorry to hear that. Anyway, let's get down to business. I believe we have a lot to discuss today.B: Yes, indeed. I'm really looking forward to our meeting. I've prepared a detailed report on the latest market trends and our company's performance.A: That's great. I'm sure your insights will be very valuable to our team. I've also prepared some proposals for expanding our business in the Asian market.B: Excellent. I think our two teams can work closely together to achieve our common goals.A: Absolutely. I believe that collaboration is the key to success in today's competitive business environment.B: I couldn't agree more. By the way, I heard that your company is planning to launch a new product line. Is that true?A: Yes, it is. We have been working on a new line of eco-friendly products, which we believe will be very well-received in the market.B: That's very exciting. I think there is a lot of potential for collaboration in this area as well. Our company has been focusing on sustainability and environmental responsibility, so I believe there are many opportunities for us to work together.A: I completely agree. I think our companies share the same values and goals, and there are definitely many areas where we can collaborate for mutual benefit.B: I'm glad to hear that. I believe that by working together, we can achieve great success in the market.A: I couldn't agree more. I think our meeting today has been very productive, and I look forward to further discussions and collaborations in the future.B: Likewise. Thank you for your time, Ms. Johnson. I'm really excited about the possibilities for our companies to work together.A: You're welcome, Mr. Smith. I'm also very excited about the potential for collaboration. I believe that by working together, we can achieve great things in the market.B: I completely agree. I look forward to our future collaborations. Thank you again for the opportunity to meet today.A: Thank you, Mr. Smith. Have a safe journey back.B: Goodbye, Ms. Johnson. Take care.。
商务英语口语情景对话
商务英语口语情景对话情景一：商务会议A: Good morning everyone. Let’s start the meeting.B: Good morning. I have prepared a presentation on our new product launch.C: Sounds interesting. Could you please share it with us?B: Sure. Here are the details. First, we will target the young generation with our innovative design and technology.D: That sounds like a great idea. How about the pricing strategy?B: We will offer competitive prices to attract customers, but also ensure profitability.E: What about the marketing plan?B: We will utilize social media platforms and collaborate with influencers to create buzz around our product.F: Sounds like a solid plan. Let’s discuss the next steps and assign responsibilities.情景二：商务电话A: Hello, this is ABC Company. How can I assist you today?B: Hi, I am calling to inquire about the availability of your product.A: Sure, which specific product are you interested in?B: I am looking for your latest model XYZ.A: We currently have it in stock. How many units are you looking to purchase?B: I am interested in buying around 100 units. Could you please provide me with a quote?A: Of course. Let me check the current price for you.(After a brief pause)A: The price for 100 units of XYZ would be $X, including shipping.B: That sounds reasonable. Can you confirm the delivery time?A: It will take approximately 7-10 business days for the delivery.B: Perfect. Please proceed with the order.A: Great. I will email you the order confirmation shortly.情景三：商务旅行A: Good morning. I am here to check-in for my flight to Shanghai.B: Good morning. May I have your passport and flight details please?A: Sure. Here you go.B: Thank you. Here is your boarding pass. The flight will depart from gate E6.A: Thank you. What is the baggage allowance for this flight?B: You are allowed to take one carry-on bag weighing up to 7 kilograms, and one checked-in bag weighing up to 23 kilograms.A: Noted. Could you also assist me with a seat change request?B: Yes, of course. Let me check the availability.(After a brief pause)B: I can assign you a seat in an emergency exit row if you prefer extra legroom.A: That would be great. Thank you.B: You’re welcome. Enjoy your flight.。
商务英语对话 范文
商务英语对话范文A: Good morning, Mr. Smith. How are you today?B: Good morning, Ms. Johnson. I'm doing well, thank you. How about yourself?A: I'm doing great, thank you for asking. I wanted totalk to you about the upcoming conference in London. Have you been briefed on the details?B: Yes, I have. I understand that we will be discussing the new products we are launching in the European market.A: That's correct. We have some exciting new offerings that we believe will be very well-received in Europe. We'll need to finalize our presentation and materials for the conference.B: Agreed. I think we should focus on highlighting the unique features and benefits of our products, as well as the market research that supports our strategy.A: Absolutely. I also think we should consider including some testimonials from early adopters of our products to help build credibility with our audience.B: That's a great idea. I'll make sure to reach out to our satisfied customers and gather their feedback for the presentation.A: In addition to the presentation, we'll need to prepare our promotional materials for the conference. I think we should have some brochures and product samples available for the attendees.B: I agree. We want to make sure that everyone who visits our booth leaves with a good understanding of our products and how they can benefit their business.A: I will coordinate with the marketing team to ensure that we have all the necessary materials and that our booth is visually appealing and inviting to conference attendees.B: Sounds good. I'll also make sure that our sales team is well-prepared to engage with potential customers and answer any questions they may have about our products.A: Excellent. I think we're on the right track to have a successful conference and make a strong impression in the European market. Thank you for your diligence in preparingfor this important event.B: You're welcome, Ms. Johnson. I'm looking forward to representing our company at the conference and showcasing all the hard work we've put into our new product offerings.A: Likewise, Mr. Smith. I have full confidence in our team's ability to make a positive impact at the conference and drive interest in our products. Thank you for your dedication to our success.B: Thank you, Ms. Johnson. I'll make sure that we are well-prepared and make the most of this opportunity to expand our presence in the European market.。
商务英语情景对话(30个主题全英文)
1 FaxesDialogue oneM Can you have the briefs from the Anderson firms lawyer on my desk by tomorrow morning There are quite a few very time sensitive matters with this case Im afraid I cant wait any longerF Getting those Anderson briefs has been harder than you can imagine I have tried to contact their lawyer many times But every time I call his secretary says hes in a meeting or out of the office or away on business I am beginning to think he is trying to avoid me M Thats highly possible He knows if we miss our filing deadline we dont stand a chance to compete against them for the bid Try to get a hold of him again Give him a call and see if he can fax them first thingF What if I cant speak to him directlyM Ask his secretary to fax them Its the same thing Have them faxed over with a copy also faxed to Martins officeF How do I find Martins fax number Is he in your rollerdeskM No but you can also call their office and ask the secretary to give you their fax number Ill email you their office number later todayF Ok Ill get on it first thingM Be sure you do I need those briefs ASAPDialogue twoMDid you put this mornings faxes on my deskIm waiting for some urgent faxes from headquatersIm pretty sure they came in last night FEvething that came in the office fax machine last night is all on your deskbut I noticed that some of faxes came through pretty blurredmaybe you take a look at themif the copy is unreadbleIll call then and ask them to refaxMYeahyoure going to have to call them and get them to be refax These copies are so dark I cant make out any of the words FWhat about that oneMThis oneThis one is so light and I can barely read it How can that beFYou know I think the fax machine is out of toner I can change the toner cartridge That should solve the problemMYesbut this one will have to be refaxed as well And look theres about 3 pages missing It looks like the fax machine ate half of my important faxesand ones that made it through are so blurred or too light They are unreadableFI guess the fax machine is out of paper too Dont worryIll have someone look at it this afternoonand in the meantimeIll have your documents refaxed to our other fax machine2 Telephone CallsDialogue 1AHellothank you for calling Bradford and Sons This is Tracy speakingHow may I help youBHelloI would like to speak to your director of human resourcesMsJenkinsPleaseAJust a momentIll check to see if she is at her deskMay I tell her who is callingBThis is Bill Burton from Milford InsuranceIm calling in regards to our meeting next TuesdayAThank youMrBurtonCan you please hold for a momentIll check to see if she is availableBNo problemAIm sorryMsJenkins is away from her deskShe has already left for lunchWould you like to leave a message for herBYesplease have her return my call when she returns to the officeIts best if she can get in touch with me before 3 pm todayshe can reach me at my office number635-8799AIm sorryI didnt quite catch thatcould you please repeat the numberBNo problemmy office number is 635-8799Tell her to ask forextension 31AIm sorryMrBurtonjust to confirmyour name is spelled B-U-R-T-O-Nis that correctBYesand I represent Milford InsuranceAI wil make sure MsJenkins receives your message and returns your call before 3pm this afernoonBThank you very muchDialogue2AHelloPasadena Innthis is Sandyhow may i direct your callBId like to speak to someone about reservationsAI can help you with thatwhat date would you like to make a reservation forBWell be arriving May 12th but I would like to make reservations for penthouseAOhIm sorry sirI only handle bookings for our standard roomsThe person you need to speak with is Tony Parkerhe makes all the arrangements for our executive accountsUnfortunatelyhes not here right nowCan I take your name and number and have him get back to you BWhen do you expect him back inAHell be out all afternoonhe might not be able to return your call until tomorrowWill that be alrightBYesI supposeMy name is Sam DarcyHe can contact me at 660-843-3235ACould you please spell your last name for meBSureIts D-A-R-C-YAOkayMr Darcyand your phone number is 660-843-3233BThats 3235ASorry3235GreatIll have Tony call you first thing tomorrow morning3 Making Telephone AppointmentsDialogue oneMHelloBill Berton speaking What can I do for youFHelloMr Bertonthis is Jenny Jenkins of bradford and sons returning your call Im sorry you missed me when you called my office this morning My sacretary said you called concerning our meeting next TuesdayMYes Ms Jenkinsthank you for returning my call Im glad to finally get hold of youI want to let you know I will not be able to make our meeting next Tuesday I would be out of town that day Is there any possibility we can move the meeting to MondayFI am sorry Im afraid I am completely booked on Monday Would it be Possible to postpone until you returnMOhdear I was counting on taking care of our meeting before I leave But I suppose I can shut off a few things Yeswe can arrangesomething I will be back Thursday morning What about Thursday afternoon Would that work for youFThat should be fineshall we say about two oclockMPerfect I look forward to seeing you at two oclock next Thursday afternoon If you need to change the timepls feel free to call me on my cell phoneFThanks BurdonIll see you on ThursdayDialogue twoFHelloMHellois Doras availableFThis is Doraswho is calling pleaseMHiDorasthis is Mike calling from parkers dentistry Im calling to confirm your appointment for tomorrow morning at 9am with Doctor ParkerFOhI almost forgot Thank you for calling to remind me ActuallyI do need to change the time of my appointmentI have a scheduling conflictand I cant make it that earlyMIf I put you in that later slotwould that work outFIt would have to be after lunch Do you have anything available about 2 oclockMSorryMam The only opening we have after lunch is 115 but I might be able to work you in at 400 Would that be a better timeFThats all rightI think I should be able tomake it at 115 Can you put me down for that time slotMNo problemI have your appointment changed from tomorrow morning to tomorrow afternoon at 115FWonderful Thanks very much4 FourMemosDialogue 1AI have been waiting here in the conference room for ten minutes already what time is the meeting start where is anyone anyway BDidnt you hear about that our meeting was postponed until FridayA What the meeting was postponed No one told me anything about itB Did you get the memoA What memo They havnt any memo this whole week I check my inbox every dayAnd I havnt seen anythingB The memo went out 3 days ago It should have made to your inbox but maybe lost in all collectors on your deskA You know how things get pilot about my desk when Im busy I know sometimes I do many please thingsbut I always read all the memos go arround they go directly to my inbox Are you sure were send to whole officeB It should have got arround to every body they also post a copy of the memo in the break room Dont you ever look at meassages post onthe bulletin boardA Im usually too busy to take a bunch of cofee break by the watercooler Anyway Im sure the memo never get to my inbox Ill have to talk our secretary about itB Thats right You will never know what your missing out of it if you dont read the memosDialogue 2A Ms Dorsen I need to take a dictation for meB Yes sirA They should go out intra office memorandum to all employee by this afternoon are you readyB Yes sir Go aheadA Attention all staffeffective immediately all office communication are restricted to email correspondance as official memos the use of instance message porgram by employee during work hour are strictly prohibitedB Sir Does this apply to intra office communication only or relate also restrict external communicationsA It should apply to all communications Not only in this office between employees but also any outside communciationsB But sir many employees use instance messaging to communcate with clientsA This were just have to change the communication methods I dont want any one use instance messaging in this office it waste too much time Now please continue the memos Where were weB This apply to internal and external communicationsA Yes any employee who persist using instance messaging will first recieve a warning and placed on prohibition and the second sense the employment will be termination Any question regarding this new policy maybe dirctly to the department of hisB Is that allA Yes please give this memo type out and distribute to all employees before 400 PM5 Busines CorrespondanceDialogue oneADid you see the letter I got from Bradform films They sent the responds to your phone call last weekBIf you want to see something about my call last week why didnt they sent it to meAI guess it must have contact information so they sent it addressed in care of your department head anyhowthey wrote to confirm in reading what you discussed about milton contractBCan I see it first in secondsASure here it isBDear MrClock bother to your telephone call last Friday Im reading to confirm our meeting on July 21stas we discussed our meeting is to review the contract detailsADid they ask you to sent the files beforehandBLets see Well be grateful for the complete to send related materials to our office prior to our meeting It looks like Hey Was there anything else was send along with this letterA I dont think so why do you askB The letter writes please find the enclosed copy of our agenda for your review I dont see anything else in the envelopeA Maybe they forgot to attach it to the letter You should give them another callDialogue 2ACan you help me for a minuteBSure what I can do for youAIm try to write a letter to one of our clients But I just dont know exactly what to say I dont even know how to get started I know I should write dear Mr Mrs or Ms but the problem is I dont know the name of contact personBYou can just put Dear Sir or Madam officialese not personal you can write to whom may corcernedAOK So I first thanks them for their business I can say somethinglike "we are very grateful for your continue support" How is thatB Good But also write off the bed you want to tell them the reason of your writting give them more referenceA Like "Regarding our new product line we would like to anounce a special price discount"B Right do you need them to respondA Yes the letter would have a survey inside and they should complete it and return to our office How shoud I write thatB You can tell them" Please finding the enclosed customer service survey else also you can say"Attach a customer survey" If you need resource it right away you can tell them the urgent by saying " Please return the survey without dely as soon as possible Maye it more polite with this as early as convenience"B Great and what do you think I should close it withA Since you dont know them that well personally probably the best way is would be your or your sincerely you can also say Best Regards But I dont think it would be proprety because you dont have the name And obviously should have themB OK Thanks a lot for your help6 Placing an OrderDialogue 1A Our toner cartridges are already out of inkCould you make anorder for a new setB We will need new cartridges for all of the office printers That will be a large order probably about two or three cases The office supply store we usually go through might not have that many in stockA You can double check with the housekeeping department but I am pretty sure all of the machines will need new cartridges Last time when we made our order to the supplier the quantity was also especially high They are used to receiving such bulk orders from us As long as we give them a heads up a couple days in advance they can usually fill the orderB OK I will make a few calls and run our order by housekeeping first to make sure Is there anything else we need to order while I am at itA I think the only thing is toner Try to see if they can deliver it before the end of business day tomorrow We should really try to do better about waiting until the last minute to fill orders that are usually made on a monthly basis Anyhow see what you can do to expedite the order this timeB OK will doDialogue 2A May I help youB Yes I would like to place an order for toner cartridges We havea standing agreement with you company so we will need the same amount as last timeA Let me key in your information into my computer I will pull up our records for you Do you have an order number What name is the order listed underB It should be under Leslie Smith The number is 184796 AA Yes Mr Smith I have an order for three cases of cartridges it that what you would like to refillB YesA Is there the correct billing addressB No pls post the bill to 124 Hildrod Lane Milton County 98830A I will send you an invoice in the next few days Your order should be delivered before the end of the day on MondayB Thank you7 Co-WorkersDialogue 1A Im realy fed up with Harry Hes the biggest airhead Ive ever met He always makes careless mistakes and hes a pain to work withB You souldnt be so negative Youll always have some co-workers that are harder to work with than others But if you are negative and start name-calling in the office it will make a bad working enviroment for everybodyA You only say that because you dont have to work with him The people in your department seem to capable and nice to be around Take Mary for example Shes smart and enthusiastic Ive never anyone as cheery as she isB Everybody has their strengths and weaknesses Even Larry He might be a pain to be around but hes also very good at staying in budget on projects Mary on the other hand spends our project money like theres no tomorrow Also shes never willing to stay a little later at the office She always leave at 500 pm sharpA Isnt there anyone in the office that is a perfect co-worker What about Bob Everybody loves Bob Even though hes fresh out the college and still a bit green he is a great co-workerB You are right Hes a hard worker easy to get along with honest and he never steals the credit on projects The only thing hes lacking in is experienceA Maybe thats why hes so niceDialogue 2A Do you get along with your co-workersB I get along pretty well with most of them It seems there are always a few rotten apples in the bunch though Like Margaret I dont know why management hasnt fired her yet Shes a terrible gossipA Do you think management should fire someone just because theygrossipB Its not only that she gossip but she also tries to start problems among other employees by spreading rumors and telling lies about her co-workers Shes not trustworthy and in my opinion I think shes nutsA So how do you develop good relationships in the officeB I think one of the important things is just to be considerate of your co-workers feelings and needs If you are aware of other people and do your part to make a good working enviroment you should be able to ge along wiht most of the people you work withA I think youre right But it does seems that there are always a few co-workers that are harder to work with than others8 BossesDialogue 1A How are things at the office latelyB Just awful Two weeks ago we got a new boss and I cant stand him He is really unreasonable about our workload Since he came Ive been so busy I havent had time to breatheA That bad huh What about his personality Its a nice guy at leastB I should be so lucky He not only give us too much work but he is also just plain mean about it He constantly yells at us or criticizes us He is always degrading the employeesA What a terrible working enviroment Have you tried to talk anyone about it Maybe the boss of your bossB I was going to but my boss guessed what I was thinking He gave me so much work to do this afternoon that I didnt get around to meeting with the supervisor of our departmentA It must be terrible Why dont you just quitB If it wasnt for the money I would quit in a heartbeat But the probelm is I cant support myself if I dont workA Yeah But a boss like that To deal with him everyday you should get a raiseDialogue 2A Do you get along with your bossB Actually I do She is really understanding and reasonalbe most of the time There was only one time I didnt really agree with herA When was thatB Once she fired one of my co-workers for drinking on the job I felt bad for him because it is so hard to find a job these days and he has a family to supportA Well he souldnt have been drinking on duty Its your boss responsibilty to make sure employees are safe and also doing their jobsB You are right She was being a good boss when she fired him ButI just felt sorry for him thats allA Did this incident with your co-worker affect your relationship with your bossB Not really All of us at the office respect our boss a lotA You are lucky you can get along so well with your boss It makes a big difference in how much you enjoy your jobB No kidding If you dont like your boss or co-workers they can make your life miserable9 BrainstormingDialogue 1A Have you thought up any good ideas for our business proposalB I havent come up with anything good yet Somehow my brain isnt functioning todayA Maybe you should take a break youve been sitting at your computer for three hours trying to put something together No wonder your mind isnt very sharp nowB I came up with a few different thoughts on the proposal but now Ive completely run out of ideasA Maybe we can shelve the proposal for a while while you brainstormB We could do that but I hate to put everything on holdA Youre right its no good to have things up in the air for toolongDialogue 2A Weve got to come up with a way to solve this problem No one is getting all their work done during the work day We need to do some brainstorming to come up with a time-management solution for our officeB Well what do you suggest Its not that we are all wasting a lot of time Fact is were understaffed People just have too much to doA So you think we should hire some new people That is one possible solution What else could be the problemB Maybe we do have some problems with time-management If people were always on time to work they might get more done in the morning before lunchA Thats true Also maybe we could shorten the lunch break from one hour to forty five minutes That would add a little time to everyones dayB Fifteen minutes would be good but I wonder if it would make a big impact on the employees output I still think its a problem with too much workloadA We ended up right where we started Maybe it is time to look for some temp workers to help with a few projects That would lighten everyones load10 CommutingDialogue 1A Wheres Bill The ambassador[ 鎚b鎠 d ] is already here The meeting is set to start at 9 amB Hes late again Traffic is probably holding him up You know he commutes from the suburbs Its not easy commuting every day We should cut him some slackA Even though the trafic is bumper-to-bumper out there I dont think its heavy traffic that makes Bill late He takes the train rememberB Oh thats right Well the train shouldnt be late That means there is only one explanation Bill must have oversleptA Well to be fare since hes coming all the way from Lancaster hes got to get up much earlier than the rest of us He must get start on his commute about 630 no telling what time he actually gets upB Thats right because hes got to get to the train station from his house then take the blue line into the city then switch trains to the red line In all the trips got to take more than 2 hoursA Why doesnt he just drive to workB Its too difficult to park your car in the city Also the traffic coming in from the suburbs is a nightmareDialogue 2A I cant wait until my car is repaired The commuting with public transportation is killing meB It cant be that badA But it is Take this morning for example The subway was so packed this morning I got totally squished by about a hundred busy commuters on the way to workB At least the subway is better than the bus Its faster for one thing And usually less crowded But the drawback is that the subway is more expensive than the bus It adds up over time if you take it every dayA Thats true The bus is even worse Just thinking about taking the bus every day makes me tired Hey how do you get to work every dayB I ride my bike I dont live too far away so its pretty convenient its only about a ten minute bike ride from my house to the officeA Ill bet its good exercise tooa good way to keep fitB Yes not only a good way to keep in shape but a good way to relieve stress as well While youre stressed out by your commute Im releasing all the stress of the day with mine11 The working lunchDialogue 1A Excuse me Don I hate to bother you but I need your help onsomething Do you have time to brief me on the Martin account todayB Oh thats right You are supposed to deliver a brief on that account tomorrow I know there are some things I need to share with you about that But gosh I dont know Things are really busy for me today the only time I can manage to squeeze out might be over lunch breakA I hate to make you work through your lunch break with how busy you areB Its okay Ive already had several days in a row working through lunchA How about this We can make it a working lunch this afternoon and Ill order some Chinese food for delivery Itll be my treatB You dont have to do thatA I insist I really appreciate you taking time to work with me in What is your favorite fast food Ill cater to your tasteB Actually I do like Chinese Lets make it a date for Chop Suey and the Martin account at about 1230 Does that sound goodA Great Ill bring the foodDialogue 2A For our lunch meeting with the investors do we have to make a reservation at the restaurant or do we just show upB Usually for lunch we dont have to reserve a table they shouldallow walk-ins But to be on the safe side Ill order a table for half-past twelve Will that suit your scheduleA Ive arranged to meet them at the restaurant at twelve Can you make the reservation a little earlier If we start earlier it will give us more time for a longer lunchB Are you planning on treating the investors to a full-course mealA Yes well start with appetizers follow with a soup and salad course then main dishes of prime rib or cordon bleu chicken and finish up with a delicious rich dessert of some sortB Thatll be pretty heavy for a mid-day meal dont you thinkA As along as we stay away from anything alcoholic we should be okayB With your prime rib and chicken choices youd better hope nobodys vegetarianA We can make some special arrangement if we need to After all its the company who is footing the bill12 International Business TravelDialogue 1A I hear youre being sent to Madrid for the annual conference Is that rightB Yes it would be my first trip overseas Actually its going to bemy first time leaving the countryA Are you serious You havent even been anywhere on vacationB No I have never vacationed anywhere exotic But even if I dont get a chance to travel on my personal time at least I can travel on company timeA Well being able to go to the conference sounds like such a great opportunity Have you applied at the embassy for a visa yetB Yes it wasnt too hard to get All I had to do was fill out the paperwork and pay the application feeA You leave next Tuesday right What time is your flightB My flight departs at 7 am I have everything except for my luggage readyA If your flight is leaving so early I can take you to the airport and see you off Ill still be able to make it into the office by 9B That would be great Thanks a lotDialogue 2A How were things in the Tokyo branch when you were thereB Good They have expanded and are doing better than they were last quarter Its nice to see some improvement for a changeA Do you see the trend continuing over the next few monthsB Yes especially with so many of our executives going back andforth from here to Japan The only problem is they may have trouble when they go to open up business hereA Why would you say thatB They arent too familiar with doing business outside of Japan There are a lot of cultural differences to account forA Ill say Sometimes they just do things really differently But one thing I can say they are really hospitableB Have you ever been to JapanA Sure I just got back yesterday Im still suffering from jet lag13 Dressing for BusinessDialogue1Did you see the way that Brian came to work yesterday Ever since he came back from that conference in Silicon Valley hes been coming to work dressed in jeans and sweatshirts Its like hes decided to make himself at home in his office I dont know how long itll take before the management talks to him about itHe was really influenced by the way they do things on the west coast I guess the working atmosphere is a lot more relaxed and casual in California It comes from the information technology industry there isnt such a large division between home and office so people want to work in the clothes they feel more relaxed in Maybe so but it seems kind of strange which the rest of us inwhite shirts dark suites and tiesIts not as bad as thatWe are allowed to wear more casual jackets and trousers Besides didnt you hear what Brian found on his desk this morningWhats thatManagement decided to give him four brand new white shirts Thats their way of telling him that his new style of dressing down is not quite acceptableDialogue2Even if our company didnt have a dress code I still think people would wear formal clothing to workI wouldnt be so sure People want to wear what they feel most cofortalbe inMaybe thats ture for some positions but I think the marketing and sales staff would definitely not agree They dress for success You cant go out on a sales cal if you are dressed in jeans Its just not respectful to you clientI think what you wear is so overrated I would rather have a down-to-earth honest and solid sales person than a painted patent leaather designer suite salesmanIts not as simple as that People judge you by your appearance whether you like it or not So dressing professional is beingprefessional The image that you portray to others is so important in business Its your imag and how others perecive you that makes the difference between landing or lossing a saleMaybe youre right but Ill take my sneakers and jeans any day14 Hotel SituationsDialogue 1FHellowelcome to prise star hotelhow may I do for youMHiyesI have a reservationMy secretary called and booked a room a couple of weeks agothe reservation should be for a double bednone smoking roomFAnd what name of reservation made underMIt should be under Steve JhonsonFMmmlet me seeit seems there is no Jhonson listed a room for tonightis there any other name that you reservation list under MNohere is the confirmation numberwould that helpIt is 898007I had the room booked with visa cold cardFAhyeshere it isyou have a standard double roomnon smoking on the 3rd floorI just need to see some anditification and the credit card you booked the room with if you dont mindMSurehere it iswould it be posible to check out and pay the bill in the morningalsowhat time is brack servedFThere is a continent for breakfast from 600am to 1000amis in。
商务英语情景对话100主题-真正完整版
Day today Office日常事务1 Faxes传真2 Telephone Calls电话3 Making Telephone Appointments电话预约4 Memos备忘录5 Business Correspondence商业信函6 Placing an Order下订单Office Talk办公室谈话7 Coworkers同事8 Bosses老板9 Brainstorming集体讨论10 Commuting乘公交车上下班11 The Working Lunch工作午餐Business Trip商务旅行12 International Business Travel国际商务旅行13 Dressing for Business商务着装14 Hotel Situations旅馆情景15 Negotiating the Subway乘地铁Client Reception接待客户16 Receiving Clients接待客户17 Entertaining Clients招待客户18 Accommodating Foreign Clients接待国外客户19 Factory Tours参观工厂Business Communization商务交流20 Personal Introductions个人介绍21 Small Talks聊天22 Delivering Bad News传达坏消息23 Polite Questions礼貌提问24 Farewells道别Negotiation谈判25 Clarifying the Stakes说明利害关系26 Making Concessions做出让步27 Discussing the Bottom Line讨论底线28 Accepting and Confirming接受和确认29 Hard Bargainers VS Soft Bargainers强硬的对手和温和的对手Company Organization公司结构30 CEO执行总裁31 Stockholders股东32 Board of Directors董事会33 Managerial Staff管理人员34 Labor Staff普通员工Meetings and Interviews会议和面谈35 Executing Meetings开会36 Performance Reviews业绩评估37 Agendas会议议程38 Making Requests提出要求Presentations业务陈述39 Preparation and Developing Your Topic准备和展话题40 Introductions and Beginnings介绍和开头41 Making Transitions in the Presentation陈述中的过渡42 Conclusions结论43 O&A (Question and Answer Period)提问阶段Data数据处理44 Trends趋势45 Systems制度46 Scheduling日程安排47 SWOT An山sis态势分析48 Statistical Reports数据统计报告Technology技术49 Email电子邮件50 Computer Technology计算机技术51 Running an Internet Business网上做生意52 Electronic Gadgets数码产品53 Web based Marketing网上营销Financial Topics财务话题54 Costing成本55 Budgets预算56 Auditing审计57 The Economy经济58 Fundraising集资Legal Topics法律话题59 Confidentiality机密60 Lawyers律师61 Contracts合同62 Copyright版权63 Patents专利64 Environmental Regulations环境条例Marketing Topics营销话题65 Marketing Surveys市场调查66 Target Audience目标消费者67 Print and Media Advertising印刷和媒体广告68 Promotional Events促销活动69 Developing the Market市场开发Sales Topics销售话题70 Selling Points卖点71 Trade Shows贸易展览72 Sales Reviews检查销售额73 Product Demonstrations产品演示74 Following up on Leads线索追踪75 Customer Service顾客服务International Topics国际话题76 Sourcing得到供货77 Export／Import出口／进口78 Exchange Rates汇率79 International Greeting Methods国际问候方式Big Business跨国公司80 Mergers合并81 Competition竞争82 Climbing the Corporate Ladder进入管理层83 Branch Offices分支机构84 Consulting咨询Employment Practices雇用惯例85 Fair Pay公平薪酬86 Recruiting Personnel人员招聘87 Retirement退休88 Partnership合作关系89 R&um6s简历90 Job Interviews求职面试Social and Equality Issues社会和平等话题91 Women in the Workforce职业女性92 Discrimination歧视93 Welfare福利94 Labor Unions工会95 Strikes and Demonstrations罢工和示威游行Continuing Education继续教育96 Management Training管理人员培训97 Seminars／Workshops研究会／研讨会98 Company Retreats公司培训99 Teambuilding团队建设100 MBA工商管理硕士1 Faxes传真 (6)2\Telephone Calls电话 (7)3. Making Telephone Appointments电话预约 (8)4 Memos备忘录 (9)5/Business Correspondence (10)6 Placing an Order下订单 (11)7 Co-Workers (12)8 Bosses (13)9 Brainstorming (14)10 Commuting (15)011 The working lunch (16)12 International Business Travel (16)13 Dressing for Business (17)14 Hotel Situations旅馆情景 (18)015 Negotiating the Subway (19)Client Reception接待客户 (20)16/Receiving clients (20)017 Entertaining Clients (21)18 Accommodating Foreign Clients接待国外客户 (22)019 Factory Tours (23)020 Personal Introductions (24)021 Small talk (25)022 Delivering Bad News (26)023 Polite Questions (26)024 Farewells (27)25 Clarifying the stakes (28)No. 26 making concession (29)27 Discussing the Bottom Line讨论底线 (30)28/Accepting and Confirming (31)29/ Hard bargainers VS. Soft bargainers (32)30 CEO (32)31 Stockholders股东 (33)32 Board of Directors董事会 (34)33 Managerial Staff管理人员 (35)34 Laborial Staff普通员工 (36)Meetings and Interviews会议和面谈 (37)35 Executing Meetings开会 (37)36 Performance Reviews业绩评估 (38)37 Agendas会议议程 (39)38 Making Requests提出要求 (40)Presentations业务陈述 (41)39 Preparations and Developing Your Topic (41)40 Introductions and Beginnings介绍和开头 (42)41 Making Transitions in the Boay of the Presenta陈述中的过渡 (43)42 Conclusions结论 (43)43 Q&A (Question and Answer Period)提问阶段 (44)Data数据处理 (45)44 Trends趋势 (45)45 Systems制度 (46)46 Scheduling日程安排 (47)47 SWOT analysis态势分析 (48)48 Statistical Reports数据统计报告 (49)Technology技术 (49)49 Email电子邮件 (50)50 Computer Technology计算机技术 (51)51 Running an Intemet Business网上做生意 (51)52Electronic Gadgets数码产品 (52)53 Web based Marketing网上营销 (52)Financial Topics财务话题 (53)54 Costing成本 (53)55 Budgets预算 (54)56 Auditing审计 (55)57 The Economy经济 (56)58 Fundraising集资 (57)Legal Topics法律话题 (58)59 Confidentiality机密 (58)60 Lawyers律师 (58)61 Contracts合同 (59)62 Copyright版权 (61)66----Target Audience目标消费者 (65)74 FoUowing up on Leads线索追踪 (72)76---- Sourcing得到供货 (74)91 Women in the Worforce (87)92-----Discrimination 歧视 (88)93----Welfare福利 (89)94---Labor Unions工会 (90)96---Management Training管理人员培训 (91)97------Seminars/Workshops 研讨会 (92)98-------Company retreats (93)100/MBA (94)1 Faxes传真Dialogue oneM:Can you have the briefs from the Anderson firm's lawyer on my desk by tomorrow morning. There are quite a few very time sensitive matters with this case. I'm afraid I can't wait any longer.F: Getting those Anderson briefs has been harder than you can imagine. I have tried to contact their lawyer many times. But every time I call, H is secretary says he’s in a meeting or out of the office or away on business. I am beginning to think he is trying to avoid me.M: That's highly possible. He knows if we miss our fi ling deadline, we don’t stand a chance to compete against them for the bid. Try to get a hold of him again. Give him a call and see if he can fax them first thing.F: What if I can't speak to him directly?M:Ask his secretary to fax them. It’s the same thing. Have them faxed over with a copy also faxed to Martin’s office.F:How do I find Martin’s fax number? Is he in your roller desk?M: No, but you can also call their office and ask the secretary to give you their fax number. I’ll email you t heir office number later today.F: Ok, I'll get on it first thing.M: Be sure you do, I need those briefs ASAPDialogue twoM:Did you put this morning's faxes on my desk? I’m waiting for some urgent faxes from headquarters, I'm pretty sure they came in last night.F: Everything that came in the office fax machine last night is all on your desk, but I noticed that some of faxes came through pretty blurred, maybe you take a look at them, if the copy is unreadable, I'll call then and ask them to refax.M: Yeah, you're going to have to call them and get them to be refax. These copies are so dark. I can't make out any of the words.F: What about that one?M: This one? This one is so light and I can barely read it. How can that be?F: You know, I think the fax machine is out of toner. I can change the toner cartridge. That should solve the problem.M: Yes, but this one will have to be refaxed as well. And look, there's about 3 pages missing. It looks like the fax machine ate half of my important faxes, and ones that made it through are so blurred or too light. They are unreadable.F: I guess the fax machine is out of paper too. Don't worry, I'll have someone look at it this afternoon, and in the meantime, I'll have your documents refaxed to our other fax machine.2\Telephone Calls电话Dialogue 1A: Hello, thank you for calling Bradford and Sons. This is Tracy speaking, How may I help you?B: Hello. I would like to speak to your director of human resources, Ms. Jenkins, Please.A: Just a moment. I'll check to see if she is at her desk. May I tell her who is calling?B: This is Bill Burton from Milford Insurance, I'm calling in regards to our meeting next Tuesday. A: Thank you, Mr. Burton. Can you please hold for a moment? I’ll check to see if she is available.B: No problem.A: I'm sorry. Ms. Jenkins is away from her desk. She has already left for lunch. Would you like to leave a message for her?B: Yes, please have her return my call when she returns to the office. It's best if she can get in touch with me before 3 pm today, she can reach me at my office number, 635-8799.A: I'm sorry. I didn't quite catch that, could you please repeat the number?B: No problem, my office number is 635-8799. Tell her to ask for extension 31.A: I'm sorry, Mr. Burton, just to confirm, your name is spelled B-U-R-T-O-N, is that correct?B: Yes, and I represent Milford Insurance.A: I will make sure Ms. Jenkins receives your message and returns your call before 3pm this afternoon.B: Thank you very much.Dialogue2A: Hello, Pasadena Inn, this is Sandy, how may I direct your call?B: I'd like to speak to someone about reservations.A: I can help you with that. What date would you like to make a reservation for?B: We'll be arriving May 12th, but I would like to make reservations for penthouse.A: Oh, I'm sorry Sir. I only handle bookings for our standard rooms. The person you need to speak with is Tony Parker, He makes all the arrangements for our executive accounts. Unfortunately, he's not here right now. Can I take your name and number and have him get back to you?B: When do you expect him back in?A: He'll be out all afternoon, he might not be able to return your call until tomorrow. Will that be alright?B: Yes. I suppose. My name is Sam Darcy. He can contact me at 660-843-3235.A: Could you please spell your last name for me?B: Sure. It's D-A-R-C-Y.A: Okay. Mr. Darcy, and your phone number is 660-843-3233?B: That's 3235.A: Sorry! 3235. Great. I'll have Tony call you first thing tomorrow morning.3. Making Telephone Appointments电话预约Dialogue oneM: Hello, Bill Breton speaking. What can I do for you?F:Hello, Mr. Breton, this is Jenny Jenkins of B radford and sons returning your call. I’m sorry you missed me when you called my office this morning. My secretary said you called concerning our meeting next Tuesday?M:Yes Ms Jenkins, thank you for returning my call. I’m glad to finally get hold of you. I want to let you know I will not be able to make our meeting next Tuesday. I would be out of town that day. Is there any possibility we can move the meeting to Monday?F:I am sorry. I’m afraid I am completely booked on Monday. Would it be Possible to postpone until you return?M: Oh, dear. I was counting on taking care of our meeting before I leave. But I suppose I can shut off a few things. Yes, we can arrange something. I will be back Thursday morning. What about Thursday afternoon? Would that work for you?F: That should be fine. S hall we say about two o’clock?M: Perfect! I look forwa rd to seeing you at two o’clock next Thursday afternoon. If you need to change the time, pls feel free to call me on my cell phone.F:Thanks Burdon, I’ll see you on Thursday.Dialogue twoF: HelloM: Hello, is Doras available?F: This is Doras, who is calling please?M:Hi, Doras, this is Mike calling from parker’s dentistry. I’m calling to confirm your appointment for tomorrow morning at 9am with Doctor Parker.F: Oh, I almost forgot. Thank you for calling to remind me. Actually, I do need to change the time of my appointment. I have a scheduling conflict, A nd I can’t make it that early.M: If I put you in that later slot, would that work out?F:It would have to be after lunch. Do you have anything available about 2 o’clock?M: Sorry, Mam. The only opening we have after lunch is 1: 15, but I might be able to work you in at 4: 00. Would that be a better time?F:That’s all right. I think I should be able to make it at 1: 15. Can you put me down for that time slot?M: No problem, I have your appointment changed from tomorrow morning to tomorrow afternoon at 1: 15F: Wonderful. Thanks very much.4 Memos备忘录Dialogue 1A: I have been waiting here in the conference room for ten minutes already, what time is the meeting start? Where is anyone anyway?B: Didn't you hear about that, our meeting was postponed until Friday.A: Why the meeting was postponed? No one told me anything about it.B: Did you get the memo?A: What memo? They haven’t any memo this whole week,I check my inbox every day. And I haven’t seen anything.B:The memo went out 3 days ago. It should have made to your inbox, but maybe lost in all collectors on your desk.A: You know how things get pilot about my desk when I'm busy. I know sometimes I do many please things, But I always read all the memos go around; they go directly to my inbox. Are you sure were send to whole office?B: It should have got around to everybody, they also post a copy of the memo in the break room. Don't you ever look at messages post on the bulletin board?A: I'm usually too busy to take a bunch of coffee break by the water cooler, Anyway, I'm sure the memo never get to my inbox, I'll have to talk our secretary about it.B. That's right, You will never know what your missing out of it if you don't read the memos. Dialogue 2A: Ms. Dorsen, I need to take a dictation for me,B: Yes, sir.A: They should go out intra office memorandum to all employee by this afternoon, are you ready? B: Yes, sir, Go ahead.A: Attention all staff: effective immediately, all office communication are restricted to email correspondence as official memos, the use of instance message program by employee during work hour are strictly prohibited.B:Sir, Does this apply to intra office communication only or relate also restrict externalcommunications?A: It should apply to all communications. Not only in this office between employees, but also any outside communications.B: But sir, many employees use instance messaging to communicate with clients.A: This were just have to change the communication methods, I don't want any one use instance messaging in this office, it waste too much time. Now, please, continue the memos. Where were we?B: This apply to internal and external communications.A: Yes, any employee who persist using instance messaging, will first receive a warning, and placed on prohibition, and the second sense, the employment will be termination. Any question regarding this new policy maybe directly to the department of his.B: Is that all?A: Yes, please give this memo type out and distribute to all employees before 4: 00 PM5/Business CorrespondenceDialogue one.A: Did you see the letter I got from Bradform films? They sent the responds to your phone call last week.B: If you want to see something about my call last week, why didn't they sent it to me?A: I guess it must have contact information, so they sent it addressed in care of your department head, anyhow, they wrote to confirm in reading what you discussed about Milton contract.B: Can I see it first in seconds?A: Sure, here it is.B:Dear Mr. Clock, bother to your telephone call last Friday, I'm reading to confirm our meeting on July 21st, as we discussed, our meeting is to review the contract details.A: Did they ask you to sent the files beforehand?B: Let's see, We'll be grateful for the complete to send related materials to our office prior to our meeting. It looks like. . . Hey! Was there anything else was send along with this letter? A: I don't think so, why do you ask?B: The letter writes: please find the enclosed copy of our agenda for your review, I don't see anything else in the envelope.A: Maybe they forgot to attach it to the letter. You should give them another call.Dialogue 2.A: Can you help me for a minute?B: Sure, what I can do for you?A: I'm try to write a letter to one of our clients, But I just don't know exactly what to say,I don't even know how to get started, I know I should write dear Mr. Mrs. or Ms. , but the problem is I don't know the name of contact person.B:You can just put Dear Sir or Madam, officialese not personal, you can write to whom may concerned.A: OK, So I first thanks them for their business, I can say something like "we are very grateful for your continue support", How is that?B: Good! But also, write off the bed you want to tell them the reason of your writing, give them more reference.A: Like "Regarding our new product line, we would like to announce a special price discount"B: Right, do you need them to respond?A: Yes, the letter would have a survey inside, and they should complete it and return to our office. How should I write that?B: You can tell them" Please finding the enclosed customer service survey, else also, you can say: "Attach a customer survey". If you need resource it right away, you can tell them the urgent by saying " Please return the survey without delay as soon as possible. Maybe it more polite with this as early as convenience. "B: Great! and what do you think I should close it with?A: Since you don't know them that well personally, probably the best way is would be your ? or your sincerely, you can also say Best Regards. But I don't think it would be property because you don't have the name. And obviously, should have them.B: OK, Thanks a lot for your help!6 Placing an Order下订单Dialogue 1A: Our toner cartridges are already out of ink. . . Could you make an order for a new set?B:We will need new cartridges for all of the office printers? That will be a large order, probably about two or three cases. The office supply store we usually go through might not have that many in stock.A: You can double check with the housekeeping department, but I am pretty sure all of the machines will need new cartridges. Last time when we made our order to the supplier, the quantity was also especially high. They are used to receiving such bulk orders from us . As long as we give them a heads up a couple days in advance, they can usually fill the order.B: OK, I will make a few calls and run our order by housekeeping first to make sure. Is there anything else we need to order while I am at it?A: I think the only thing is toner. Try to see if they can deliver it before the end of business day tomorrow. We should really try to do better about waiting until the last minute to fill orders that are usually made on a monthly basis. Anyhow, see what you can do to expeditethe order this time.B: OK, will do.Dialogue 2A: May I help you?B: Yes, I would like to place an order for toner cartridges. We have a standing agreement with your company, so we will need the same amount as last time.A: Let me key in your information into my computer. I will pull up our records for you . Do you have an order number? What name is the order listed under ?B: It should be under Leslie Smith. The number is 184796A: Yes, Mr. Smith. I have an order for three cases of cartridges, it that what you would like to refill?B: Yes.A: Is there the correct billing address?B: No, pls post the bill to 124 Hildrod Lane, Milton County, 98830.A: I will send you an invoice in the next few days. Your order should be delivered before the end of the day on Monday.B: Thank you.7 Co-WorkersDialogue 1A: I'm really fed up with Harry! He's the biggest airhead I've ever met. He always makes careless mistakes, and he's a pain to work with.B:You shouldn't be so negative. You'll always have some co-workers that are harder to work with than others. But if you are negative and start name-calling in the office, it will make a bad working environment for everybody.A: You only say that because you don't have to work with him. The people in your department seem to capable and nice to be around. Take Mary for example. She's smart and enthusiastic. I've never anyone as cheery as she is.B: Everybody has their strengths and weaknesses. Even Larry. He might be a pain to be around, but he's also very good at staying in budget on projects. Mary, on the other hand, spends our project money like there's no tomorrow. Also, she's never willing to stay a little later at the office. She always leave at 5: 00 pm sharp.A: Isn't there anyone in the office that is a perfect co-worker? What about Bob? Everybody loves Bob. Even though he's fresh out the college and still a bit green, he is a great co-worker.B: You are right. He's a hard worker, easy to get along with, honest, and he never steals the credit on projects. The only thing he's lacking in is experience.A: Maybe that's why he's so nice!Dialogue 2A: Do you get along with your co-workers?B: I get along pretty well with most of them. It seems there are always a few rotten apples in the bunch, though. Like Margaret. I don't know why management hasn't fired her yet. She's a terrible gossip.A: Do you think management should fire someone just because they gossip?B: It's not only that she gossip, but she also tries to start problems among other employees by spreading rumors and telling lies about her co-workers. She's not trustworthy, and in my opinion, I think she's nuts.A: So how do you develop good relationships in the office?B: I think one of the important things is just to be considerate of your co-workers' feelings and needs. If you are aware of other people and do your part to make a good working environment, you should be able to get along with most of the people you work with.A: I think you're right. But it does seem that there are always a few co-workers that are harder to work with than others.8 BossesDialogue 1A: How are things at the office lately?B:Just awful. Two weeks ago, we got a new boss, and I can't stand him. He is really unreasonable about our workload. Since he came, I've been so busy that I haven't had time to breathe!A: That bad, huh? What about his personality? It's a nice guy at least?B: I should be so lucky. He not only give us too much work, but he is also just plain mean about it. He constantly yells at us or criticizes us. He is always degrading the employees. A: What a terrible working environment! Have you tried to talk anyone about it? Maybe the boss of your boss?B: I was going to, but my boss guessed what I was thinking. He gave me so much work to do this afternoon that I didn't get around to meeting with the supervisor of our department.A: It must be terrible. Why don't you just quit?B:If it wasn't for the money, I would quit in a heartbeat. But the problem is, I can't support myself if I don't work.A: Yeah. But a boss likes that? To deal with him everyday, you should get a raise!Dialogue 2A: Do you get along with your boss?B: Actually I do. She is really understanding and reasonable most of the time. There was only one time I didn't really agree with her.A: When was that?B: Once she fired one of my co-workers for drinking on the job. I felt bad for him, because it is so hard to find a job these days, and he has a family to support.A: Well, he shouldn’t have been drinking on duty. It's your boss' responsibility to make sure employees are safe, and also doing their jobs.B: You are right. She was being a good boss when she fired him, But I just felt sorry for him, that's all.A: Did this incident with your co-worker affect your relationship with your boss?B: Not really. All of us at the office respect our boss a lot.A: You are lucky you can get along so well with your boss. It makes a big difference in how much you enjoy your job.B: No kidding. If you don't like your boss or co-workers, they can make your life miserable.9 BrainstormingDialogue 1A: Have you thought up any good ideas for our business proposal?B: I haven't come up with anything good yet. Somehow my brain isn't functioning today.A: Maybe you should take a break, you've been sitting at your computer for three hours trying to put something together. No wonder your mind isn't very sharp now.B: I came up with a few different thoughts on the proposal, but now I've completely run out of ideas.A: Maybe we can shelve the proposal for a while while you brainstorm.B: We could do that, but I hate to put everything on hold.A: You're right, it's no good to have things up in the air for too long.Dialogue 2A: We've got to come up with a way to solve this problem! No one is getting all their work done during the work day. We need to do some brainstorming to come up with a time-management solution for our office.B: Well, what do you suggest? It's not that we are all wasting a lot of time. Fact is, we're understaffed. People just have too much to do.A: So you think we should hire some new people? That is one possible solution. What else could be the problem?B: Maybe we do have some problems with time-management. If people were always on time to work, they might get more done in the morning before lunch.A: That's true. Also, maybe we could shorten the lunch break from one hour to forty five minutes. That would add a little time to everyone's day.B: Fifteen minutes would be good, but I wonder if it would make a big impact on the employees'output. I still think it's a problem with too much workload.A: We ended up right where we started. Maybe it is time to look for some temp workers to help with a few projects. That would lighten everyone's load.10 CommutingDialogue 1A: Where's Bill? The ambassador [ æm'bæsədə ] is already here. The meeting is set to start at 9 am.B:He's late again. Traffic is probably holding him up. You know, he commutes from the suburbs. It's not easy commuting every day. We should cut him some slack.A: Even though the traffic is bumper-to-bumper out there, I don't think it's heavy traffic that makes Bill late. He takes the train, remember?B:Oh, that's right. Well, the train shouldn't be late. That means there is only one explanation. . . . Bill must have overslept.A: Well, to be fare, since he's coming all the way from Lancaster, he's got to get up much earlier than the rest of us. He must get start on his commute about 6: 30, no telling what time he actually gets up.B: That's right, because he's got to get to the train station from his house, then take the blue line into the city, then switch trains to the red line. In all, the trip's got to take more than 2 hours.A: Why doesn't he just drive to work?B:It's too difficult to park your car in the city. Also, the traffic coming in from the suburbs is a nightmare.Dialogue 2A: I can't wait until my car is repaired. The commuting with public transportation is killing me.B: It can't be that bad.A: But it is! Take this morning for example. The subway was so packed this morning; I got totally squished by about a hundred busy commuters on the way to work.B: At least the subway is better than the bus. It's faster for one thing. And usually less crowded. But the drawback is that the subway is more expensive than the bus. It adds up over time, if you take it every day.A: That's true. The bus is even worse. Just thinking about taking the bus every day makes me tired! Hey, how do you get to work every day?B: I ride my bike. I don't live too far away, so it's pretty convenient. it's only about a ten minute bike ride from my house to the office.A: I'll bet it's good exercise, too. . . a good way to keep fit.。
商务英语囗语对话范文
商务英语囗语对话范文Sarah: Good morning, John! It’s great to see you again.John: Good morning, Sarah! Thanks for meeting with me today. I’ve been looking forward to our discussion about the potential partnership.Sarah: Likewise, I believe there’s significant synergy between our companies. After reviewing your proposal, I think there are several areas where we could collaborate.John: Absolutely. I think our expertise in software development can complement your company’s strong presence in market analytics. How do you envision our collaboration?Sarah: I envision us working together on a new analytics platform that leverages your technology. We could create specialized tools that enhance data interpretation for our clients.John: That sounds promising! What specific features are you considering for this platform?Sarah: Well, I was thinking about integrating real-time data analysis and user-friendly dashboards that allow clients to visualize their data more effectively. Additionally, we could incorporate machine learning algorithms to predict market trends.John: That’s a fantastic idea! The predictive analytics feature could give us a competitive edge. However, we must ensure we have the right resources to develop these advanced features.Sarah: I agree. We can start with a pilot project to test the waters. We can allocate a small team from both sides to collaborate closely and gather feedback.John: That’s a practical approach. It allows us to assess the partnership without a significant upfront investment. What timeline are you considering for the pilot?Sarah: Ideally, I would suggest a three-month timeline to develop the initial version. This gives us enough time to refine our ideas based on feedback and adjust accordingly.John: Sounds reasonable. We can set milestones for each phase of the project to track our progress. Additionally, we should consider how we’ll handle the financial aspects.Sarah: Right. I propose we explore a revenue-sharing model. This way, both parties can benefit from the success of the platform.John: That’s an equitable strategy. I suggest drafting a formal agreement covering our roles, contributions, and revenue sharing while keeping it flexible to adapt to any changes.Sarah: Excellent! I’ll have my legal team draft a preliminary agreement for our review. Once we finalize it, we can kick off the project.John: Perfect! I’m excited about the possibilities this partnership holds. Let’s schedule a follow-up meeting next week to discuss the agreement and the next steps.Sarah: That sounds g reat. I’ll coordinate with my team and send you a calendar invite. I appreciate your time today, John.John: Thank you, Sarah. I’m looking forward to working together!。
100TopicforBusiness对话篇
目录Day today Office日常事务1 Faxes传真2 Telephone Calls电话3 Making Telephone Appointments电话预约4 Memos备忘录5 Business Correspondence商业信函6 Placing an Order下订单Office Talk办公室谈话7 Coworkers同事8 Bosses老板9 Brainstorming集体讨论10 Commuting乘公交车上下班11 The Working Lunch工作午餐Business Trip商务旅行12 International Business Travel国际商务旅行13 Dressing for Business商务着装14 Hotel Situations旅馆情景15 Negotiating the Subway乘地铁Client Reception接待客户16 Receiving Clients接待客户17 Entertaining Clients招待客户18 Accommodating Foreign Clients接待国外客户19 Factory Tours参观工厂Business Communization商务交流20 Personal Introductions个人介绍21 Small Talks聊天22 Delivering Bad News传达坏消息23 Polite Questions礼貌提问24 Farewells道别Negotiation谈判25 Clarifying the Stakes说明利害关系26 Making Concessions做出让步27 Discussing the Bottom Line讨论底线28 Accepting and Confirming接受和确认29 Hard Bargainers VS Soft Bargainers强硬的对手和温和的对手Company Organization公司结构30 CEO执行总裁31 Stockholders股东32 Board of Directors董事会33 Managerial Staff管理人员34 Labor Staff普通员工Meetings and Interviews会议和面谈35 Executing Meetings开会36 Performance Reviews业绩评估37 Agendas会议议程38 Making Requests提出要求Presentations业务陈述39 Preparation and Developing Your Topic准备和展话题40 Introductions and Beginnings介绍和开头41 Making Transitions in the Presentation陈述中的过渡42 Conclusions结论43 O&A (Question and Answer Period)提问阶段Data数据处理44 Trends趋势45 Systems制度46 Scheduling日程安排47 SWOT An山sis态势分析48 Statistical Reports数据统计报告Technology技术49 Email电子邮件50 Computer Technology计算机技术51 Running an Internet Business网上做生意52 Electronic Gadgets数码产品53 Web based Marketing网上营销Financial Topics财务话题54 Costing成本55 Budgets预算56 Auditing审计57 The Economy经济58 Fundraising集资Legal Topics法律话题59 Confidentiality机密60 Lawyers律师61 Contracts合同62 Copyright版权63 Patents专利64 Environmental Regulations环境条例Marketing Topics营销话题65 Marketing Surveys市场调查66 Target Audience目标消费者67 Print and Media Advertising印刷和媒体广告68 Promotional Events促销活动69 Developing the Market市场开发Sales Topics销售话题70 Selling Points卖点71 Trade Shows贸易展览72 Sales Reviews检查销售额73 Product Demonstrations产品演示74 Following up on Leads线索追踪75 Customer Service顾客服务International Topics国际话题76 Sourcing得到供货77 Export／Import出口／进口78 Exchange Rates汇率79 International Greeting Methods国际问候方式Big Business跨国公司80 Mergers合并81 Competition竞争82 Climbing the Corporate Ladder进入管理层83 Branch Offices分支机构84 Consulting咨询Employment Practices雇用惯例85 Fair Pay公平薪酬86 Recruiting Personnel人员招聘87 Retirement退休88 Partnership合作关系89 R&um6s简历90 Job Interviews求职面试Social and Equality Issues社会和平等话题91 Women in the Workforce职业女性92 Discrimination歧视93 Welfare福利94 Labor Unions工会95 Strikes and Demonstrations罢工和示威游行Continuing Education继续教育96 Management Training管理人员培训97 Seminars／Workshops研究会／研讨会98 Company Retreats公司培训99 Team building团队建设100 MBA工商管理硕士1 Faxes传真Dialogue oneM:Can you have the briefs from the Anderson firm's lawyer on my deskby tomorrow morning. There are quite a few very time sensitive matterswith this case. I'm afraid I can't wait any longer.F:Getting those Anderson briefs has been harder than you can imagine.I have tried to contact their lawyer many times. But every time I call, His secretary says he’s in a meeting or out of the office or away on business.I am beginning to think he is trying to avoid me.M:That's highly possible. He knows if we miss our filing deadline, we don’t stand a chance to compete against them for the bid. Try to get a hold of him again. Give him a call and see if he can fax them first thing.F:What if I can't speak to him directly?M:Ask his secretary to fax them. It’s the same thing. Have them faxed over with a copy also faxed to Martin’s office.F:How do I find Martin’s fax number? Is he in your roller desk?M:No, but you can also call their office and ask the secretary to give you their fax number. I’ll emai l you their office number later today.F:Ok, I'll get on it first thing.M:Be sure you do, I need those briefs ASAPDialogue twoM:Did you put this morning's faxes on my desk? I’m waiting fo urgent faxes from headquarters, I'm pretty sure they came in last night.F:Everything that came in the office fax machine last night is all on your desk, but I noticed that some of faxes came through pretty blurred, maybeyou take a look at them, if the copy is unreadable, I'll call then and ask them to refax.M: Yeah, you're going to have to call them and get them to be refax. These copies are so dark. I can't make out any of the words.F: What about that one?M: This one? This one is so light and I can barely read it. How can that be?F: You know, I think the fax machine is out of toner. I can change the toner cartridge. That should solve the problem.M:Yes, but this one will have to be refaxed as well. And look, there's about 3 pages missing. It looks like the fax machine ate half of my important faxes, and ones that made it through are so blurred or too light. They are unreadable.F: I guess the fax machine is out of paper too. Don't worry, I'll have someone look at it this afternoon, and in the meantime, I'll have your documents refaxed to our other fax machine.2\Telephone Calls电话Dialogue 1A: Hello, thank you for calling Bradford and Sons. This is Tracy speaking, How may I help you?B: Hello. I would like to speak to your director of human resources, Ms. Jenkins, Please.A: Just a moment. I'll check to see if she is at her desk. May I tell her who is calling?B: This is Bill Burton from Milford Insurance, I'm calling in regards toour meeting next Tuesday.A: Thank you, Mr. Burton. Can you please hold for a moment? I’ll check to see if she is available.B: No problem.A: I'm sorry. Ms. Jenkins is away from her desk. She has already leftfor lunch. Would you like to leave a message for her?B: Yes, please have her return my call when she returns to the office.It's best if she can get in touch with me before 3 pm today, she can reach me at my office number, 635-8799.A: I'm sorry. I didn't quite catch that, could you please repeat the number?B:No problem, my office number is 635-8799. Tell her to ask for extension 31.A: I'm sorry, Mr. Burton, just to confirm, your name is spelled B-U-R-T-O-N, is that correct?B: Yes, and I represent Milford Insurance.A: I will make sure Ms. Jenkins receives your message a nd returns your call before 3pm this afternoon. B: Thank you very much.Dialogue2A: Hello, Pasadena Inn, this is Sandy, how may I direct your call?B: I'd like to speak to someone about reservations.A: I can help you with that. What date would you like to make a reservation for?B: We'll be arriving May 12th, but I would like to make reservations for penthouse.A: Oh, I'm sorry Sir. I only handle bookings for our standard rooms. The person you need to speak with is Tony Parker, He makes all the arrangements for our executive accounts. Unfortunately, he's not here right now. Can I take your name and number and have him get back to you?B: When do you expect him back in?A: He'll be out all afternoon, he might not be able to return your call until tomorrow. Will that be alright?B: Yes. I suppose. My name is Sam Darcy. He can contact me at 660-843-3235.A: Could you please spell your last name for me?B: Sure. It's D-A-R-C-Y.A: Okay. Mr. Darcy, and your phone number is 660-843-3233?B: That's 3235.A: Sorry! 3235. Great. I'll have Tony call you first thing tomorrow morning. 3. Making Telephone Appointments电话预约Dialogue oneM:Hello, Bill Breton speaking. What can I do for you?F:Hello, Mr. Breton, this is Jenny Jenkins of Bradford and sons returning your call. I’m sorry you missed me when you called my office this morning. My secretary said you called concerning our meeting next Tuesday?M:Yes Ms Jenkins, thank you for returning my call. I’m glad to finally get hold of you. I want to let you know I will not be able to make our meeting next Tuesday. I would be out of town that day. Is there any possibility we can move the meeting to Monday?F:I am sorry. I’m afraid I am completely booked on Monday. Would it be Possible to postpone until you return?M: Oh, dear. I was counting on taking care of our meeting before I leave. But I suppose I can shut off a few things. Yes, we can arrange something.I will be back Thursday morning. What about Thursday afternoon?Would that work for you?F: That should be fine. Shall we say about two o ’clock?M: Perfect! I loo k forward to seeing you at two o’clock next Thursday afternoon. If you need to change the time, pls feel free to call me on my cell phone. F:Thanks Burdon, I ’ll see you on Thursday.Dialogue two F: HelloM: Hello, is Doras available?F: This is Doras, who is calling please? M:Hi, Doras, this is Mike calling from parker’s dentistry. I ’m callingto confirm your appointment for tomorrow morning at 9am with Doctor Parker. F: Oh, I almost forgot.Thank you for calling to remind me. Actually,I do need to change the time of my appointment. I have a scheduling conflict, A nd I can’t make it that early.M: If I put you in that later slot, would that work out?F:It would have to be after lunch. Do you have anything available about 2 o ’clock?M: Sorry, Mam. The only opening we have after lunch is 1: 15, butI might be able to work you in at 4: 00.Would that be a better time?F:That ’s all right. I think I should be able to make it at 1: 15.Can you put me down for that time slot?M:No problem, I have your appointment changed from tomorrow morning to tomorrow afternoon at 1: 15 F: Wonderful. Thanks very much. 4 Memos 备忘录Dialogue 1A: I have been waiting here in the conference room for ten minutes already, what time is the meeting start? Where is anyone anyway? B: Didn't you hear about that, our meeting was postponed until Friday. A: Why the meeting was postponed? No one told me anything about it. B:Did you get the memo?A: What memo? They haven ’t any memo this whole week,I check my inbox every day. And I haven ’t seen anything.B:The memo went out 3 days ago. It should have made to yourinbox, but maybe lost in all collectors on your desk. A: You know how things get pilot about my desk when I'm busy. I know sometimes I do many please things, But I always read all the memosgo around; they go directly to my inbox.Are you sure were send towhole office? B:It should have got around to everybody,they also post a copy of thememo in the break room. Don't you ever look at messages p ost on the bulletin board?A: I'm usually too busy to take a bunch of coffee break by the water cooler, Anyway,I'm sure the memo never get to my inbox,I'll have totalk our secretary about it.B. That's right, You will never know what your missing out of it if you don't read the memos. Dialogue 2A: Ms. Dorsen, I need to take a dictation for me, B:Yes, sir.A: They should go out intra office memorandum to all employee by this afternoon, are you ready? B:Yes, sir, Go ahead.A: Attention all staff: effective immediately, all office communication are restricted to email correspondence as official memos, the use of instance message program by employee during work hour are strictly prohibited. B:Sir, Does this apply to intra office communication only or relate alsorestrict external communications? A:It should apply to all communications.Not only in this officebetween employees, but also any outside communications. B:But sir, many employees use instance messaging to communicate withclients.A: This were just have to change the communication methods, I don't want any one use instance messaging in this office, it waste too much time. Now, please, continue the memos. Where were we? B:This apply to internal and external communications.A: Yes, any employee who persist using instance messaging, will first receive a warning,and placed on prohibition,and the second sense,the employment will be termination. Any question regarding this newpolicy maybe directly to the department of his. B:Is that all?A: Yes, please give this memo type out and distribute to all employeesbefore 4: 00 PM5/Business CorrespondenceDialogue one.A: Did you see the letter I got from Bradform films? They sent the responds to your phone call last week.B: If you want to see something about my call last week, why didn't they sent it to me?A: I guess it must have contact information, so they sent it addressed in care of your department head, anyhow, they wrote to confirm in reading what you discussed about Milton contract.B: Can I see it first in seconds?A: Sure, here it is.B:Dear Mr. Clock, bother to your telephone call last Friday, I'm reading to confirm our meeting on July 21st, as we discussed, our meeting is to review the contract details.A: Did they ask you to sent the files beforehand?B:Let's see, We'll be grateful for the complete to send related materials to our office prior to our meeting. It looks like. . . Hey! Was there anything else was send along with this letter?A: I don't think so, why do you ask?B:The letter writes: please find the enclosed copy of our agenda for your review, I don't see anything else in the envelope.A: Maybe they forgot to attach it to the letter. You should give them another call.Dialogue 2.A: Can you help me for a minute?B: Sure, what I can do for you?A: I'm try to write a letter to one of our clients, But I just don't know exactly what to say, I don't even know how to get started, I know I should write dear Mr. Mrs. or Ms. , but the problem is I don't know the name of contact person.B: You can just put Dear Sir or Madam, officialese not personal, you can write to whom may concerned.A: OK, So I first thanks them for their business, I can say something like "we are very grateful for your continue support", How is that?B:Good! But also, write off the bed you want to tell them the reasonof your writing, give them more reference. A: Like "Regarding our new product line, we would like to announce a special price discount"B:Right, do you need them to respond?A: Yes, the letter would have a survey inside, and they should complete it and return to our office. How should I write that?B:You can tell them" Please finding the enclosed customer service survey, else also, you can say: "Attach a customer survey". If you need resource it right away, you can tell them the urgent by saying " Please return the survey without delay as soon as possible. Maybe it more polite with this as early as convenience. "B:Great! and what do you think I should close it with?A: Since you don't know them that well personally, probably the best way is would be your ? or your sincerely, you can also say Best Regards. But I don't think it would be property because you don't have the name. And obviously, should have them.B:OK, Thanks a lot for your help!6 Placing an Order下订单Dialogue 1A: Our toner cartridges are already out of ink. . . Could you make an order for a new set?B:We will need new cartridges for all of the office printers? That will bea large order, probably about two or three cases. The office supply store we usually go through might not have that many in stock.A: You can double check with the housekeeping department, but I am pretty sure all of the machines will need new cartridges. Last time when we made our order to the supplier, the quantity was also especially high. They are used to receiving such bulk orders from us . As long as we give them a heads up a couple days in advance, they can usually fill the order. B:OK, I will make a few calls and run our order by housekeeping firstto make sure. Is there anything else we need to order while I am at it?A: I think the only thing is toner. Try to see if they can deliver it before the end of business day tomorrow. We should really try to do better about waiting until the last minute to fill orders that are usually made on a monthly basis. Anyhow, see what you can do to expedite the order this time.B:OK, will do.Dialogue 2A: May I help you?B:Yes, I would like to place an order for toner cartridges. We have a standing agreement with your company, so we will need the same amount as last time.A: Let me key in your information into my computer. I will pull up our records for you . Do you have an order number? What name is the order listed under ?B:It should be under Leslie Smith. The number is 184796A: Yes, Mr. Smith. I have an order for three cases of cartridges, it that what you would like to refill?B:Yes.A: Is there the correct billing address?B:No, pls post the bill to 124 Hildrod Lane, Milton County, 98830.A: I will send you an invoice in the next few days. Your order should be delivered before the end of the day on Monday.B:Thank you.7 Co-WorkersDialogue 1A: I'm really fed up with Harry! He's the biggest airhead I've ever met. He always makes careless mistakes, and he's a pain to work with.B:You shouldn't be so negative. You'll always have some co-workers that are harder to work with than others. But if you are negative and start name-calling in the office, it will make a bad working environment for everybody.A: You only say that because you don't have to work with him. The people in your department seem to capable and nice to be around. Take Mary for example. She's smart and enthusiastic. I've never anyone as cheery as she is.B:Everybody has their strengths and weaknesses. Even Larry. He might be a pain to be around, but he's also very good at staying in budget on projects. Mary, on the other hand, spends our project money like there's no tomorrow. Also, she's never willing to stay a little later at the office. She always leave at 5: 00 pm sharp.A: Isn't there anyone in the office that is a perfect co-worker? What about Bob? Everybody loves Bob. Even though he's fresh out the college and still a bit green, he is a great co-worker.B:You are right. He's a hard worker, easy to get along with, honest, and he never steals the credit on projects. The only thing he's lacking in is experience.A: Maybe that's why he's so nice!Dialogue 2A: Do you get along with your co-workers?B:I get along pretty well with most of them. It seems there are always a few rotten apples in the bunch, though. Like Margaret. I don't know why management hasn't fired her yet. She's a terrible gossip.A: Do you think management should fire someone just because they gossip?B:It's not only that she gossip, but she also tries to start problems among other employees by spreading rumors and telling lies about her co-workers. She's not trustworthy, and in my opinion, I think she's nuts. A: So how do you develop good relationships in the office?B:I think one of the important things is just to be considerate of your co-workers' feelings and needs. If you are aware of other people and do your part to make a good working environment, you should be able to get along with most of the people you work with.A: I think you're right. But it does seem that there are always a few co-workers that are harder to work with than others.8 BossesDialogue 1A: How are things at the office lately?B:Just awful. Two weeks ago, we got a new boss, and I can't stand him. He is really unreasonable about our workload. Since he came, I've been so busy that I haven't had time to breathe!A: That bad, huh? What about his personality? It's a nice guy at least? B:I should be so lucky. He not only give us too much work, but he is also just plain mean about it. He constantly yells at us or criticizes us. He is always degrading the employees.A: What a terrible working environment! Have you tried to talk anyone about it? Maybe the boss of your boss?B:I was going to, but my boss guessed what I was thinking. He gave me so much work to do this afternoon that I didn't get around to meeting with the supervisor of our department.A: It must be terrible. Why don't you just quit?B:If it wasn't for the money, I would quit in a heartbeat. But the problem is, I can't support myself if I don't work.A: Yeah. But a boss likes that? To deal with him everyday, you should get a raise!Dialogue 2A: Do you get along with your boss?B:Actually I do. She is really understanding and reasonable most of the time. There was only one time I didn't really agree with her.A: When was that?B:Once she fired one of my co-workers for drinking on the job. I felt bad for him, because it is so hard to find a job these days, and he has a family to support.A: Well, he shouldn’t have been drinking on duty. I t's your boss' responsibility to make sure employees are safe, and also doing their jobs.B:You are right. She was being a good boss when she fired him, But I just felt sorry for him, that's all.A: Did this incident with your co-worker affect your relationship with your boss?B:Not really. All of us at the office respect our boss a lot.A: You are lucky you can get along so well with your boss. It makes a big difference in how much you enjoy your job.B:No kidding. If you don't like your boss or co-workers, they can make your life miserable.9 BrainstormingDialogue 1A: Have you thought up any good ideas for our business proposal? B:I haven't come up with anything good yet. Somehow my brain isn't functioning today.A: Maybe you should take a break, you've been sitting at your computer for three hours trying to put something together. No wonder your mind isn't very sharp now.B:I came up with a few different thoughts on the proposal, but now I've completely run out of ideas.A: Maybe we can shelve the proposal for a while while you brainstorm.B:We could do that, but I hate to put everything on hold.A: You're right, it's no good to have things up in the air for too long. Dialogue 2A: We've got to come up with a way to solve this problem! No one is getting all their work done during the work day. We need to do some brainstorming to come up with a time-management solution for our office. B:Well, what do you suggest? It's not that we are all wasting a lot of time. Fact is, we're understaffed. People just have too much to do.A: So you think we should hire some new people? That is one possible solution. What else could be the problem?B:Maybe we do have some problems with time-management. If people were always on time to work, they might get more done in the morning before lunch.A: That's true. Also, maybe we could shorten the lunch break from one hour to forty five minutes. That would add a little time to everyone's day.B:Fifteen minutes would be good, but I wonder if it would make a big impact on the employees' output. I still think it's a problem with too much workload.A: We ended up right where we started. Maybe it is time to look for some temp workers to help with a few projects. That would lighten everyone's load.10 CommutingDialogue 1A: Where's Bill? The ambassador [ ?m'b?s?d?] is already here. The meeting is set to start at 9 am.B:He's late again. Traffic is probably holding him up. You know, he commutes from the suburbs. It's not easy commuting every day. We should cut him some slack.A: Even though the traffic is bumper-to-bumper out there, I don't think it's heavy traffic that makes Bill late. He takes the train, remember? B:Oh, that's right. Well, the train shouldn't be late. That means there is only one explanation. . . . Bill must have overslept.A: Well, to be fare, since he's coming all the way from Lancaster, he's got to get up much earlier than the rest of us. He must get start on his commute about 6: 30, no telling what time he actually gets up.B:That's right, because he's got to get to the train station from his house, then take the blue line into the city, then switch trains to the red line. In all, the trip's got to take more than 2 hours.A: Why doesn't he just drive to work?B:It's too difficult to park your car in the city. Also, the traffic coming in from the suburbs is a nightmare.Dialogue 2A: I can't wait until my car is repaired. The commuting with public transportation is killing me.B:It can't be that bad.A: But it is! Take this morning for example. The subway was so packed this morning; I got totally squished by about a hundred busy commuters on the way to work.B:At least the subway is better than the bus. It's faster for one thing. And usually less crowded. But the drawback is that the subway is more expensive than the bus. It adds up over time, if you take it every day.A: That's true. The bus is even worse. Just thinking about taking the bus every day makes me tired! Hey, how do you get to work every day?B:I ride my bike. I don't live too far away, so it's pretty convenient. it's only about a ten minute bike ride from my house to the office.A: I'll bet it's good exercise, too. . . a good way to keep fit.B:Yes, not only a good way to keep in shape, but a good way to relieve stress as well. While you're stressed out by your commute, I'm releasing all the stress of the day with mine.011 The working lunchDialogue 1A: Excuse me, Don? I hate to bother you, but I need your help on something. Do you have time to brief me on the Martin account today? B:Oh, that's right. You are supposed to deliver a brief on that account tomorrow. I know there are some things I need to share with you about that. But, gosh, I don't know. . . . Things are really busy for me today, the only time I can manage to squeeze out might be over lunch break. . . .A: I hate to make you work through your lunch break with how busy you are. . . .B:It's okay. . . . I've already had several days in a row working through lunch. . . .A: How about this. . . . We can make it a working lunch this afternoon, and I'll order some Chinese food for delivery. It'll be my treat.B:You don't have to do that. . . . A: I insist. I really appreciate you taking time to work with me in. What is your favorite fast food? I'll cater to your taste.B:Actually I do like Chinese. . . . Let's make it a date for Chop Suey and the Martin account at about 12: 30. Does that sound good?A: Great. I'll bring the food.Dialogue 2A: For our lunch meeting with the investors, do we have to make a reservation at the restaurant or do we just show up?B:Usually for lunch, we don't have to reserve a table, they should allow walk-ins. But to be on the safe side, I'll order a table for half-past twelve. Will that suit your schedule?A: I've arranged to meet them at the restaurant at twelve. Can you make the reservation a little earlier? If we start earlier, it will give us more time for a longer lunch.B:Are you planning on treating the investors to a full-course meal?A: Yes, we'll start with appetizers, follow with a soup and salad course, then main dishes of prime rib or cordon bleu chicken, and finish up with a delicious rich dessert of some sort.B:That'll be pretty heavy for a mid-day meal, don't you think?A: As along as we stay away from anything alcoholic, we should be okay.B:With your prime rib and chicken choices, you'd better hope nobody's vegetarian.A: We can make some special arrangement if we need to. After all, it's the company who is footing the bill.12 International Business TravelDialogue 1A: I hear you're being sent to Madrid for the annual conference. Is that right?B:Yes, it would be my first trip overseas. Actually, it's going to be my first time leaving the country.A: Are you serious? You haven't even been anywhere on vacation?B:No, I have never vacationed anywhere exotic. But even if I don't get a chance to travel on my personal time, at least I can travel on company time!A: Well, being able to go to the conference sounds like such a great opportunity. Have you applied at the embassy for a visa yet?B:Yes, it wasn't too hard to get. All I had to do was fill out the。
商务英语对话范文(通用7篇)
商务英语对话范文1第一次和客户见面，找到人后再相互问候A：对不起，请问您是Blood先生吗?Excuse me! Are you Mr Blood?B：是的，正是。
Yes, that’s right.A：噢!xxx先生，您好!很荣兴认识您(很高兴认识您)How do you do,Mr Lin! It’s my pleasure to see you.B：我也很荣幸(我也是)Me too.商务英语对话范文2第一次和客户见面A：您好吗?Wise先生，很高兴认识您。
How do you do? Mr Wise. Glad to meet you! B：您好!xxx先生，我也很高兴认识您。
How do you do! Mr Li. Glad to meet you too.状况2：和老客户见面A：嗨!Johnson先生，您好吗?Hello! Mr Johnson, How are you?B：嗨!Bill先生，我很好，谢谢，您呢? Hello! Mr Bill, fine, thank you, and you?A：我也很好，谢谢，很高兴再见到您。
I’m fine to o, thank you. Glad to see you again. B：我也是(我也很高兴再见到您)Me too.商务英语对话范文3和老客户见面相互问候家人及生意 A：哈喽!Rown先生，很高兴又见到您。
Hello !Mr Rown, glad to see you again. B：嗨!Lisa，你好吗?Hello! Lisa, how are you?A：很好，谢谢，那么您呢?Very fine, thank you, and you?B：我也很好。
I’m fine too.A：家人如何?How is/are your family?B：他们都很好，谢谢They are fine, thank you.A：生意如何?How is your business?B：很好(xxx虎/不太好/还不错/和平常一样)Very good(just so so/not very good/not bad/It’s the same as usual) A：旅途如何?How was your trip?B：很好，但是我有点累，因为飞行很长。
外贸商务英语情景口语100主题
外贸商务英语情景口语100主题1. Greeting and Introductions- Hello, I am glad to meet you. My name is [Name] from [Company Name].- Hi, I’m [Name]. I am the sales manager at [Company Name].2. Product Presentation- This is our latest product, which is in high demand in the market.- Our product has unique features that differentiate it from other similar products.3. Negotiating Prices- Can we discuss the pricing for a bulk order?- We are willing to negotiate the price if the order quantity is increased.4. Shipping and Logistics- How soon can the products be shipped to our warehouse?- We need to make sure the products are delivered on time.5. Payment Terms- What are the payment terms for the order?- We prefer to have a flexible payment arrangement.6. Quality Assurance- Can you assure the quality of the products?- We need to make sure the products meet our quality standards.7. Market Analysis- Can you provide us with a market analysis for the product?- We need to understand the target market for the product.8. Trade Shows and Exhibitions- Are you planning to attend any trade shows or exhibitions?- We are interested in participating in trade shows to promote our products.9. Business Contracts- We need to sign a formal contract for the business agreement.- Let’s review the terms and conditions of the contract.10. Cultural Differences- How can we overcome cultural barriers in doing business?- It is important to understand and respect cultural differences in business.11. Business Etiquette- What are the proper business etiquettes in your country?- We want to ensure that we follow the appropriate business protocols.12. Time Management- How do you manage your time effectively in business?- Time management is crucial for business success.13. Handling Complaints- What is the procedure for handling customer complaints?- We need to address any complaints from customers promptly.14. Building Relationships- Let’s focus on building a long-term business relationship.- Building a good relationship is essential for business growth.15. Ethical Business Practices- We believe in upholding ethical business practices.- It is important to conduct business with integrity and honesty.16. Branding and Marketing- How do you plan to promote your brand in the market?- Branding and marketing are important for business visibility.17. Cross-Cultural Communication- How do you communicate effectively across different cultures?- Understanding cross-cultural communication is essential in international business.18. Supply Chain Management- Can you provide information about your supply chain management?- Effective supply chain management is crucial for business operations.19. E-commerce and Online Sales- How do you utilize e-commerce for your business?- E-commerce has become an important aspect of business today.20. Import and Export Regulations- What are the import and export regulations in your country?- Understanding the regulations is important for international trade.21. Financial Planning- How do you plan your finances for business growth?- Financial planning is crucial for the success of any business.22. Risk Management- How do you mitigate risks in foreign trade business?- Identifying and managing risks is important for business stability.23. Business Networking- Let’s explore opportunities for business networking.- Building a strong network is important for business expansion.24. Taxation and Compliance- What are the tax requirements for foreign trade?- It is important to comply with tax regulations for international business.25. Data Analysis and Decision Making- How do you analyze data to make informed business decisions?- Data analysis is crucial for effective decision-making.26. Product Development and Innovation- How do you focus on product development and innovation?- Continuous improvement is essential for business growth.27. Market Entry Strategies- What are the strategies for entering new markets?- Market entry requires careful planning and strategic approach.28. International Business Law- How do you ensure compliance with internationalbusiness laws?- Understanding international business laws is important for legal protection.29. Environmental Sustainability- What is your approach to environmental sustainabilityin business?- Environmental sustainability is a growing concern in global business.30. Market Research and Analysis- How do you conduct market research and analysis?- Market research is important for understanding consumer needs.31. Customer Relationship Management- How do you manage your relationships with customers?- Building strong customer relationships is important for business retention.32. Trade Financing- Can you provide information on trade financing options?- Trade financing is important for facilitating international transactions.33. Foreign Exchange and Currency Management- How do you manage foreign exchange and currency fluctuations?- Currency management is important for international transactions.34. Outsourcing and Vendor Management- How do you manage your vendors and outsourcing partners?- Effective vendor management is important for business operations.35. Business Intelligence and Analytics- How do you utilize business intelligence and analytics for your business?- Data-driven decision-making is important for business success.36. Diplomacy and Conflict Resolution- How do you handle conflicts and maintain diplomacy in business?- Conflict resolution is important for maintaining good business relationships.37. International Trade Agreements- What are the trade agreements that affect your business?- Understanding trade agreements is important forbusiness planning.38. Regulatory Compliance- How do you comply with regulations in different countries?- Complying with regulations is important for international trade.39. Intellectual Property Rights- How do you protect your intellectual property in foreign trade?- Protecting intellectual property is important for business security.40. Digital Marketing and Social Media- How do you utilize digital marketing and social media for business promotion?- Digital marketing has become an important aspect of business promotion.41. Market Segmentation and Targeting- How do you segment and target your market effectively?- Understanding the target market is important for business success.42. Crisis Management- How do you handle crisis situations in business?- Crisis management is important for business resilience.43. Competitive Analysis- How do you analyze your competitors in the market?- Understanding competition is important for business strategy.44. Regulatory Changes and Updates- How do you stay updated with regulatory changes affecting your business?- Staying informed about regulatory changes is important for compliance.45. Business Continuity Planning- How do you plan for business continuity in case of disruptions?- Business continuity planning is important for risk management.46. Innovation and Technology Adoption- How do you adopt innovation and technology in your business?- Embracing technology is important for business growth.47. Strategic Partnerships and Alliances- How do you form strategic partnerships and alliances for business growth?- Collaborating with partners is important for business expansion.48. Crisis Communication- How do you communicate with stakeholders during a crisis?- Effective communication is crucial during crisis situations.49. Data Privacy and Cybersecurity- How do you ensure data privacy and cybersecurity in your business?- Protecting data and cybersecurity is important for business integrity.50. Talent Acquisition and Human Resources- How do you recruit and manage talent for your business?- Human resources management is important for business operations.51. Business Expansion and Globalization- How do you plan for business expansion in the global market?- Globalization requires careful planning and strategy.52. Sales and Marketing Strategies- What sales and marketing strategies do you implement for your products?- Effective sales and marketing strategies are important for business growth.53. Market Trends and Forecasting- How do you identify and forecast market trends in your industry?- Understanding market trends is important for business planning.54. Export Documentation and Compliance- What are the documentation requirements for export compliance?- Compliance with export documentation is important for international trade.55. Relationship Building with Suppliers- How do you build strong relationships with your suppliers?- Building good supplier relationships is important for business operations.56. Conflict of Interest Management- How do you manage conflicts of interest in business dealings?- Managing conflicts of interest is important for business ethics.57. Business Travel and Communication- How do you handle business travel and communication with international partners?- Effective communication during business travel is crucial for business success.58. Market Entry Challenges- What challenges do you face when entering new markets?- Overcoming market entry challenges requires careful planning and strategy.59. Social Responsibility and Ethical Sourcing- How do you ensure social responsibility and ethical sourcing in your business?- Social responsibility and ethical sourcing are important for business reputation.60. Market Positioning Strategies- How do you position your brand in the market for competitive advantage?- Strategic positioning is important for brand visibility.61. Regulatory Compliance Training- How do you provide regulatory compliance training toyour employees?- Training on regulatory compliance is important for business integrity.62. Business Analytics and Key Performance Indicators- How do you utilize business analytics and KPIs to measure business performance?- Monitoring business performance is important for business growth.63. Trade Tariffs and Import Duties- How do you manage trade tariffs and import duties for international trade?- Understanding trade tariffs and import duties is important for cost management.64. Market Penetration and Market Share- How do you penetrate new markets and increase market share?- Market penetration and market share growth are important for business expansion.65. International Business Networking Events- How do you leverage international business networking events for your business?- Networking at international events is important for business connections.66. Global Supply Chain Integration- How do you integrate your global supply chain for efficiency?- Supply chain integration is important for business operations.67. Risk Assessment and Risk Mitigation- How do you assess and mitigate risks in your business?- Identifying and managing risks is crucial for business stability.68. Product Packaging and Labeling Compliance- How do you ensure compliance with product packaging and labeling regulations?- Packaging and labeling compliance is important for product distribution.69. Sales Forecasting and Demand Planning- How do you forecast sales and plan for demand in your business?- Sales forecasting and demand planning are important for inventory management.70. International Trade Disputes and Resolutions- How do you handle trade disputes and find resolutions in international trade?- Resolving trade disputes is important for maintaining business relationships.71. Business Process Optimization- How do you optimize your business processes for efficiency?- Process optimization is important for business productivity.72. FDI (Foreign Direct Investment) and Market Entry- How do you attract foreign direct investment and enter new markets?- FDI and market entry strategies are important for business expansion.73. Business Risk Analysis and Contingency Planning- How do you analyze business risks and plan for contingencies?- Contingency planning is important for business resilience.74. International Trade Finance and Letters of Credit- How do you utilize trade finance options and letters of credit for international transactions?- Trade finance and letters of credit are important for trade transactions.75. Market Segmentation and Consumer Behavior- How do you segment markets and understand consumer behavior in different regions?- Understanding consumer behavior is important for marketing strategies.76. Ethical Supply Chain Management- How do you ensure ethical practices in your supply chain management?- Ethical supply chain management is important for business sustainability.77. Business Ethics and Corporate Governance- How do you uphold business ethics and ensure corporate governance in your business?- Promoting ethical business practices is important for business reputation.78. Product Compliance and Regulatory Certifications- How do you ensure product compliance and obtain regulatory certifications?- Products compliance and certifications are important for market access.79. Channel and Distribution Management- How do you manage your channels and distribution networks for effective sales?- Channel and distribution management are important for product distribution.80. International Trade Insurance and Risk Management- How do you utilize trade insurance and manage risks in international trade?- Risk management and insurance are important for business protection.81. Market Development Strategies- How do you develop new markets and identify growth opportunities?- Market development requires strategic planning and analysis.82. Business Fraud Prevention and Detection- How do you prevent and detect business fraud in your operations?- Fraud prevention is important for business security.83. International Business Terminology and Language Skills- How do you improve international business terminology and language skills?- Language skills are important for effective communication in international business.84. Innovation and Research & Development- How do you invest in innovation and research & development for new products?- Innovation and R&D are important for business growth.85. Market Entry Barriers and Market Access- What are the barriers to market entry and how do you gain market access?- Overcoming market entry barriers is important for business expansion.86. Product Recall and Quality Assurance- How do you handle product recalls and ensure quality assurance in your business?- Product quality is important for customer satisfaction and retention.87. Export Compliance and Trade Controls- How do you comply with export regulations and trade controls for international trade?- Export compliance is important for business trust and integrity.88. Channel Partnerships and Collaborations- How do you form channel partnerships and collaborations for business growth?- Collaborating with partners is important for business expansion.89. Competitive Pricing and Value Proposition- How do you set competitive pricing and offer value to your customers?- Value proposition is important for customer attraction and retention.90. Import Licensing and Customs Clearance- How do you obtain import licenses and manage customs clearance for your products?- Import licensing and customs clearance are importantfor product importation.91. Crisis Communication and Media Relations- How do you handle crisis communication and manage media relations during crisis situations?- Effective communication during crises is important for business reputation.92. Supply Chain Risk Management and Resilience- How do you manage supply chain risks and build resilience in your operations?- Resilient supply chain management is important for business stability.93. Rules of Origin and Preferential Trade Agreements- How do you comply with rules of origin and utilize preferential trade agreements for your products?- Preferential trade agreements are important forreducing trade barriers.94. Market Testing and Product Launch- How do you test markets and launch products effectively?- Market testing is important for understanding consumer response.95. Overseas Branches and Business Expansion- How do you establish overseas branches and expand your business internationally?- Overseas expansion requires strategic planning and investment.96. International Payment Terms and Currency Hedging- How do you negotiate international payment terms and manage currency hedging for your transactions?- Currency hedging is important for mitigating financial risks.97. Business Diversity and Inclusion- How do you promote diversity and inclusion in your business?- Embracing diversity and inclusion is important for business reputation.98. International Trade Agreements and Politics- How do international trade agreements and political factors affect your business?- Understanding political influences is important for business planning.99. Supply Chain Transparency and Traceability- How do you ensure supply chain transparency and traceability in your operations?- Transparency and traceability are important for product integrity.100. Exit Strategies and Business Closure- How do you plan exit strategies and manage business closure if needed?- Planning for business closure is important for risk management.。
商务英语情景口语100主题可可英语
商务英语情景口语100主题可可英语全文共3篇示例，供读者参考篇1Business English is an essential skill for anyone working in an international business environment. To help you improve your communication skills in English, we have compiled 100 common business English scenarios with dialogue examples. These scenarios cover a wide range of topics, from making introductions to negotiating deals, and are designed to help you succeed in various business situations.1. Making introductionsA: Hello, I'm Chris. Nice to meet you.B: Hi Chris, I'm Sarah. It's a pleasure to meet you.2. Making small talkA: How was your weekend?B: It was great, thanks. I went hiking with my family. How about you?A: I went shopping and caught up on some work.3. Talking about your jobA: What do you do for a living?B: I work in marketing for a multinational corporation.4. Making appointmentsA: Can we schedule a meeting for next week?B: Sure, how about Tuesday at 10 am?5. Discussing deadlinesA: Can you finish the report by Friday?B: I'll do my best to have it ready by then.6. Giving presentationsA: Welcome everyone, today I will be talking about our new product line.B: Please feel free to ask any questions at the end of the presentation.7. Negotiating dealsA: We're willing to offer a 10% discount if you place a larger order.B: That sounds like a good deal, let's move forward with it.8. Seeking clarificationA: I'm not sure I understand your proposal, could you clarify it?B: Of course, let me explain it in more detail.9. Handling complaintsA: I apologize for the inconvenience, let me see how we can resolve this issue.B: Thank you for addressing my concerns, I appreciate your help.10. Expressing gratitudeA: Thank you for your hard work and dedication to this project.B: It's my pleasure, I'm happy to contribute to the team's success.These are just a few examples of the many business English scenarios you may encounter in your work. By practicing these dialogues and familiarizing yourself with common phrases and expressions, you can improve your communication skills and feel more confident when communicating in English. Remember,practice makes perfect, so keep practicing and you will see improvement in no time. Good luck!篇2Business English plays a crucial role in today's globalized economy, as it facilitates communication and collaboration between individuals from different countries and cultural backgrounds. Being able to effectively use business English in various situations, such as negotiations, meetings, presentations, and networking events, is essential for success in the business world.To help individuals improve their business English skills, the "100 Topics for Business English Situational Conversations" guide offers a comprehensive list of common scenarios and dialogues that they may encounter in the workplace. This guide covers a wide range of topics, including introductions, making appointments, discussing projects, dealing with customer complaints, and expressing opinions.One of the key advantages of this guide is that it provides practical examples of how to use business English in real-life situations. By studying the dialogues and practicing the phrases and expressions provided in the guide, individuals can enhancetheir communication skills and become more confident in their ability to interact with colleagues, clients, and business partners.In addition to improving language proficiency, mastering business English can also help individuals build stronger relationships, negotiate more effectively, and ultimately achieve their professional goals. Whether you are a student, a new graduate, or a seasoned professional looking to enhance your language skills, the "100 Topics for Business English Situational Conversations" guide can be a valuable resource to support your growth and development in the business world.篇3"100 Topics for Business English Situational Conversations" is a comprehensive guide for individuals looking to improve their English communication skills in various business settings. As English continues to be the global language of commerce, it is essential for professionals to be proficient in Business English to effectively communicate with clients, colleagues, and business partners from around the world.This guide covers a wide range of topics that commonly arise in business situations, such as negotiations, meetings, presentations, and networking events. Each topic isaccompanied by sample dialogues and useful phrases to help learners navigate different scenarios with confidence and ease. From discussing project updates to closing a deal, this guide equips learners with the necessary language skills to handle various business situations effectively.In addition to providing practical language tips, this guide also includes cultural insights and etiquette guidelines that are essential for building strong relationships in the global business arena. Understanding cultural nuances and adapting communication styles accordingly is crucial for successful cross-cultural communication, and this guide offers valuable advice on how to navigate different cultural norms in a business context.Whether you are a business professional looking to enhance your English communication skills or a student preparing for a career in the business world, "100 Topics for Business English Situational Conversations" is a valuable resource that will help you communicate confidently and effectively in a variety of business settings.。
商务英语口语情景对话大全
英语面试自我介绍A类：B: May I come in我可以进来吗A:Yes, please.请进。
B:How are you doing, Sir My name is xxxx. I am coming to your company for an interview as requested.你好，先生。
我叫xxx，我是应邀来贵公司面试的。
A:Fine, thank you for coming. Please take a seat. I am xxxx, the assistant manager.好的，谢谢你过来。
请坐，我叫xxxx，是经理助理。
B:Nice to see you,.非常高兴见到你，吴先生。
A:Nice to meet you, too. Tell me about yourself and your past experience. 我也很高兴见到你。
说说你自己和你过去的经历吧。
B:I have worked as a secretary for six years. I get along well with peers, clients, administrators and bosses. I thrive on challenge and work well in high-stress environments.我已经做执行秘书6年了。
开始是为一家贸易公司工作.现在是一家信托公司。
我和同事、客户、行政管理员以及老板相处得非常好。
我能应付挑战，而且在高压力环境中也能工作很出色。
A:So why did you choose our companyB:As far as I know, your company is one of several leading international consultant corporations which came to China after China entered WTO. I think working here would give me the best chance to use what I’ve learned.A:Sometimes we are very busy and need to work overtime. How do you feel about that有时候我们工作很忙。
商务英语情景口语100主题完整文档
商务英语情景口语100主题目录Day today Office日常事务1 Faxes传真2 Telephone Calls电话3 Making Telephone Appointments电话预约4 Memos备忘录5 Business Correspondence商业信函6 Placing an Order下订单Office Talk办公室谈话7 Coworkers同事8 Bosses老板9 Brainstorming集体讨论10 Commuting乘公交车上下班11 The Working Lunch工作午餐Business Trip商务旅行12 International Business Travel国际商务旅行13 Dressing for Business商务着装14 Hotel Situations旅馆情景15 Negotiating the Subway乘地铁Client Reception接待客户16 Receiving Clients接待客户17 Entertaining Clients招待客户18 Accommodating Foreign Clients接待国外客户19 Factory Tours参观工厂Business Commune zations商务交流20 Personal Introductions个人介绍21 Small Talks聊天22 Delivering Bad News传达坏消息23 Polite Questions礼貌提问24 Farewells道别Negotiation谈判25 Clarifying the Stakes说明利害关系26 Making Concessions做出让步27 Discussing the Bottom Line讨论底线28 Accepting and Confirming接受和确认29 Hard Bargainers VS Soft Bargainers强硬的对手和温和的对手Company Organization公司结构30 CEO执行总裁31 Stockholders股东32 Board of Directors董事会33 Managers Staff管理人员34 Laborial Staff普通员工Meetings and Interviews会议和面谈35 Executing Meetings开会36 Performance Reviews业绩评估37 Agendas会议议程38 Making Requests提出要求Presentations业务陈述39 Preparation and Developing Your Topic准备和展话题40 Introductions and Beginnings介绍和开头41 Making Transitions in the Boay of the Presenta陈述中的过渡42 Conclusions结论43 O&A (Question and Answer Period)提问阶段Data数据处理44 Trends趋势45 Systems制度46 Schedufing日程安排47 SWOT An山sis态势分析48 Statistical Reports数据统计报告Technology技术49 Emad电子邮件50 Computer Technology计算机技术51 Running an Intemet Business网上做生意52 Electronic Gadgets数码产品53 Webbased Marketing网上营销Financial Topics财务话题54 Costing成本55 Budgets预算56 Auditing审计57 The Economy经济58 Fundraising集资Legal Topics法律话题59 Confidentiality机密60 Lawyers律师61 Contracts合同62 Copyright版权63 Patents专利64 Environmental Regulations环境条例Marketing Topics营销话题65 Marketing Surveys市场调查66 Target Audience目标消费者67 Print and Media Advertising印刷和媒体广告68 Promotional Events促销活动69 Developing the Market市场开发Sales Topics销售话题70 Selling Points卖点71 Trade Shows贸易展览72 Sales Reviews检查销售额73 Product Demonstrations产品演示74 FoUowing up on Leads线索追踪75 Customer Service顾客服务International Topics国际话题76 Sourcing得到供货77 Export／Import出口／进口78 Exchange Rates汇率79 International Greeting Methods国际问候方式Big Business跨国公司80 Mergers合并81 Competition竞争82 Climbing the Corpira te Ladder进入管理层83 Branch Offices分支机构84 Consulting咨询Employment Practices雇用惯例85 Fair Pay公平薪酬86 Recruiting Pe~onnel人员招聘87 Retirement退休88 Partnership合作关系89 R&um6s简历90 Job Interviews求职面试Social and Equality Issues社会和平等话题91 Women in the Workforce职业女性92 Discrimination歧视93 Weffare福利94 Labor Unions工会95 Strikes and Demonstrations罢工和示威游行Continuing Education继续教育96 Management Training管理人员培训97 Seminars／Workshops研究会／研讨会98 Company Retreats公司培训99 Teambuilding团队建设100 MBA工商管理硕士英语国际人——知性英语自信表达原生态的外企口语，白领精英的必修课；100个场景，200篇对话，帮助你成功应对多话题、深层次的商务交流。
完整版商务英语情景对话100主题
完整版商务英语情景对话100主题目录Day today Office日常事务1 Faxes传真2 Telephone Calls电话3 Making Telephone Appointments电话预约4 Memos备忘录5 Business Correspondence商业信函6 Placing an Order下订单Office Talk办公室谈话7 Coworkers同事8 Bosses老板9 Brainstorming集体讨论10 Commuting乘公交车上下班11 The Working Lunch工作午餐Business Trip商务旅行12 International Business Travel国际商务旅行13 Dressing for Business商务着装14 Hotel Situations旅馆情景15 Negotiating the Subway乘地铁Client Reception接待客户16 Receiving Clients接待客户17 Entertaining Clients招待客户18 Accommodating Foreign Clients接待国外客户19 Factory Tours参观工厂Business Communization商务交流20 Personal Introductions个人介绍21 Small Talks聊天22 Delivering Bad News传达坏消息23 Polite Questions礼貌提问24 Farewells道别Negotiation谈判25 Clarifying the Stakes说明利害关系26 Making Concessions做出让步27 Discussing the Bottom Line讨论底线28 Accepting and Confirming接受和确认29 Hard Bargainers VS Soft Bargainers强硬的对手和温和的对手Company Organization公司结构30 CEO执行总裁31 Stockholders股东32 Board of Directors董事会33 Managerial Staff管理人员34 Labor Staff普通员工Meetings and Interviews会议和面谈35 Executing Meetings开会36 Performance Reviews业绩评估37 Agendas会议议程38 Making Requests提出要求Presentations业务陈述39 Preparation and Developing Your Topic准备和展话题40 Introductions and Beginnings介绍和开头41 Making Transitions in the Presentation陈述中的过渡42 Conclusions结论43 OA (Question and Answer Period)提问阶段Data数据处理44 Trends趋势45 Systems制度46 Scheduling日程安排47 SWOT An山sis态势分析48 Statistical Reports数据统计报告Technology 技术49 Email电子邮件50 Computer Technology计算机技术51 Running an Internet Business网上做生意52 Electronic Gadgets数码产品53 Web based Marketing网上营销Financial Topics财务话题54 Costing成本55 Budgets预算56 Auditing审计57 The Economy经济58 Fundraising 集资Legal Topics法律话题59 Confidentiality机密60 Lawyers律师61 Contracts合同62 Copyright版权63 Patents专利64 Environmental Regulations环境条例Marketing Topics营销话题65 Marketing Surveys市场调查66 Target Audience目标消费者67 Print and Media Advertising印刷和媒体广告68 Promotional Events促销活动69 Developing the Market市场开发Sales Topics销售话题70 Selling Points卖点71 Trade Shows贸易展览72 Sales Reviews检查销售额73 Product Demonstrations产品演示74 Following up on Leads线索追踪75 Customer Service顾客服务International Topics国际话题76 Sourcing得到供货77 Export／Import出口／进口78 Exchange Rates汇率79 International Greeting Methods国际问候方式Big Business跨国公司80 Mergers合并81 Competition竞争82 Climbing the Corporate Ladder进入管理层83 Branch Offices 分支机构84 Consulting咨询Employment Practices雇用惯例85 Fair Pay公平薪酬86 Recruiting Personnel人员招聘87 Retirement退休88 Partnership合作关系89 Rum6s简历90 Job Interviews求职面试Social and Equality Issues社会和平等话题91 Women in the Workforce职业女性92 Discrimination歧视93 Welfare福利94 Labor Unions工会95 Strikes and Demonstrations罢工和示威游行Continuing Education继续教育96 Management Training管理人员培训97 Seminars／Workshops研究会／研讨会98 Company Retreats公司培训99 Teambuilding团队建设100 MBA工商管理硕士1 Faxes传真M: Can you have the briefs from the Anderson firm's lawyer on my desk by tomorrow morning. There are quite a few very time sensitive matters with this case. I'm afraid I can't wait any longer.F: Getting those Anderson briefs has been harder than you can imagine. I have tried to contact their lawyer many times. But every time I call, His secretary says he’s in a meeting or out of the office or away on business. I am beginning to think he is trying to avoid me.M: That's highly possible. He knows if we miss our filing deadline, w e don’t stand a chance to compete against them for the bid. Try to get a hold of him again. Give him a call and see if he can fax them first thing. F: What if I can't speak to him directly?M: Ask his secretary to fax them. It’s the same thing. Have th em faxed over with a copy also faxed to Martin’s office.F: How do I find Martin’s fax number? Is he in your roller desk? M: No, but you can also call their office and ask the secretary to give youtheir fax number. I’ll email you their office number l ater today. F: Ok, I'll get on it first thing.M: Be sure you do, I need those briefs ASAP M: Did you put this morning's faxes on my desk? I’m waiting for some urgent faxes from headquarters, I'm pretty sure they came in last night. F: Everything that came in the office fax machine last night is all on your desk, but I noticed that some of faxes came through pretty blurred, maybe you take a look at them, if the copy is unreadable, I'll call then and ask them to refax.M: Yeah, you're going to have to call them and get them to be refax. These copies are so dark. I can't make out any of the words. F: What about that one?商务英语情景对话100 主题M: This one? This one is so light and I can barely read it. that be? F: You know, I think the fax machine is out of toner. toner cartridge. That should solve the problem. And look, I can change the How can B: Thank you very much. Dialogue2 A: Hello, Pasadena Inn, this is Sandy,how may I direct your call? B: I'd like to speak to someone about reservations. A: I can help you with that. What date would you like to make a reservation for? B: We'll be arriving May 12th, but I would like to make reservations for penthouse. Don't worry, I'll have A: Oh, I'm sorry Sir. I only handle bookings for our standard rooms. The person you need to speak with is Tony Parker, He makes all the arrangements for our executive accounts. Unfortunately, he's not here right now. Can I take your name and number and have him get back to you? B: When do you expect him back in? This is Tracy A: He'll be out all afternoon, he might not be able to return your call until tomorrow. Will that be alright? B: Yes. I suppose. My name is Sam Darcy. He can contact me at ***-*****. A: Could you please spell your last name for me? B: Sure.It's D-A-R-C-Y. A: Okay. Mr. Darcy, and your phone number is 660-843-3233? B: That's 3235. A: Sorry! 3235. Great. I'll have Tony call you first thing tomorrow morning. 3. Making Telephone Appointments 电话预约Dialogue one M: F: Hello, Bill Breton speaking. What can I do for you?It looks like the fax machine ate half ofmy important faxes, and ones that made it through are so blurred or too light. They are unreadable.F: I guess the fax machine is out of paper too.someone look at it this afternoon, and in the meantime, I'll have your documents refaxed to our other fax machine. 2\Telephone Calls 电话Dialogue 1 A: Hello, thank you for calling Bradford and Sons. speaking, How may I help you? B: Hello. I would like to speak to your director of human resources, Ms. Jenkins, Please. A: Just a moment. I'll check to see if she is at her desk. May I tell her who is calling? B: This is Bill Burton from Milford Insurance, I'm calling in regards to our meeting next Tuesday. A: Thank you, Mr. Burton. Can you please hold for a moment? I’ll check to see if she is available. B: No problem. A: I'm sorry. Ms. Jenkins is away from her desk. She has already left for lunch. Would you like to leave a message for her? B: Yes, please have her return my call when she returns to the office. It's best if she can get in touch with me before 3 pm today, she can reach me at my office number, 635-8799. A: I'm sorry. I didn't quite catch that, could you please repeat the number? B: No problem, my office number is 635-8799. Tell her to ask for extension 31. A: I'm sorry, Mr. Burton, just to confirm, your name is spelled B-U-RT-O-N, is that correct? B: Yes, and I represent Milford Insurance. A: I will make sure Ms. Jenkins receives your message and returns your call before 3pm this afternoon.Hello, Mr. Breton, this is Jenny Jenkins of Bradford and sonsreturning your call. I’m sorry you missed me when you called my office this morning. My secretary said you called concerning our meeting next Tuesday? M: Yes Ms Jenkins, thank you for returning my call.I’m glad to finallyget hold of you. I want to let you know I will not be able to make our meeting next Tuesday. I would be out of town that day. Is there anypossibility we can move the meeting to Monday? F: I am sorry. I’m afraid I am completely booked on Monday. Would itbe Possible to postpone until you return? M: Oh, dear. I was counting on taking care of our meeting before I leave. But I suppose I can shut off a few things. Yes, we can arrange something. I will be back Thursday morning. 第 3 页共51 页What about Thursday afternoon?商务英语情景对话100 主题Would that work for you? F: That should be fine. Shall we say about two o’clock? M: Perfect! I look forward to seeing you at two o’clock next Thursday afternoon. If you need to change the time, pls feel free to call me on A: You know how things get pilot about my desk when I'm busy. Iknow sometimes I do many please things, But I always read all the memos go around; they go directly to my inbox. whole office? B: It should have got around to everybody, they also post a copy of the Are you sure were send tomy cell phone. F: Thanks Burdon, I’ll see you on Thursday. Dialogue two F: Hello M: Hello, is Doras available? F: This is Doras, who is calling please? M: Hi, Doras, this i s Mike calling from parker’s dentistry. I’m callingmemo in the break room. bulletin board? A:Don't you ever look at messages post on theI'm usually too busy to take a bunch of coffee break by the water I'm sure the memo never get to my inbox, I'll have tocooler, Anyway,talk our secretary about it. B. That's right, You will never know what your missing out of it if youto confirm your appointment for tomorrow morning at 9am with Doctor Parker. F: Oh, I almost forgot. Thank you for calling to remind me. Actually,don't read the memos. Dialogue 2 A: B: A: Ms. Dorsen, I need to take a dictation for me, Yes, sir. They should go out intra office memorandum to all employee by thisI do need to change the time of my appointment. I have a scheduling conflict, And I can’t make it that early. M: If I put you in that later slot, would that work out? F: It would have to be after lunch. about 2 o’clock? M: Sorry, Mam. The only opening we have after lunch is 1: 15, but Would that be a better time? 1: 15. Do you have anything availableafternoon, are you ready? B: A: Yes, sir, Go ahead. all office communication the use ofAttention all staff: effective immediately,are restricted to email correspondence as official memos,I might be able to work you in at 4: 00.instance message program by employee during work hour are strictly prohibited. B: Sir, Does this apply to intra office communication only or relate alsoF: That’s all right. I think I should be able to make i t at Can you put me down for that time slot?M: No problem, I have your appointment changed fromtomorrow morning to tomorrow afternoon at 1: 15 F: Wonderful. Thanks very much.restrict external communications? A: It should apply to all communications. Not only in this office between employees, B:but also any outside communications.4 Memos 备忘录Dialogue 1 A: I have been waiting here in the conference room for ten minutes already, what time is the meeting start? Where is anyone anyway? B: Didn't you hear about that, our meeting was postponed until Friday. A: it. B: A: Did you get the memo? What memo? They haven’t any memo this whole week, I check And I haven’t seen anything. It should have made to your Why the meeting was postponed? No one told me anything aboutBut sir, many employees use instance messaging to communicate withclients. A: This were just have to change the communication methods, I don'twant any one use instance messaging in this office, it waste too much time. Now, please, continue the memos. B: A: Where were we?This apply to internal and external communications. Yes, any employee who persist using instance messaging, and placed on prohibition, will firstreceive a warning,and the second sense,the employment will be termination. Any question regarding this new policy maybe directly to the department of his. B: A: Is that all? Yes, please give this memo type out and distribute to all employees my inbox every day. B:The memo went out 3 days ago.inbox, but maybe lost in all collectors on your desk.第4 页共51 页商务英语情景对话100 主题before 4: 00 PM 5/Business Correspondence Dialogue one. A: Did you see the letter I got from Bradform films? They sent the responds to your phone call last week. B: If you want to see something about my call last week, they sent it to me? A: I guess it must have contact information, in care of your department head, so they sent it addressed why didn't A: Like “Regarding our new product line, we woul d like to announce a special price discount“ B: A: Right, do you need them to respond? Yes, the letter would have a survey inside, and they should complete it and return to our office. B:How should I write that?You can tell them" Please finding the enclosed customer service else also, you can say: "Attach a customer survey". If yousurvey,need resource it right away,you can tell them the urgent by saying "anyhow, they wrote to confirm inPlease return the survey without delay as soon as possible. Maybe it more polite with this as early as convenience. " B: A: Great! and what do you think I should close it with? Since you don't know them that well personally, probably the bestreading what you discussed about Milton contract. B: Can I see it first in seconds? A: Sure, here it is. bother to your telephone call last Friday, I'm ourB: Dear Mr. Clock,way is would be your ? or your sincerely,you can also say Best Regards.reading to confirm our meeting on July 21st, as we discussed, meeting is to review the contract details. A: Did they ask you to sent the files beforehand? B: Let's see,But I don't think it would be property because you don'thave the name. And obviously, B: should have them.OK, Thanks a lot for your help!We'll be grateful for the complete to send related It looks like. . . Hey!6 Placing an Order 下订单Dialogue 1 A: Our toner cartridges are already out of ink. . . Could you make anmaterials to our office prior to our meeting.Was there anything else was send along with this letter? A: B: I don't think so, The letter writes: why do you ask? please find the enclosed copy of our agendaorder for a new set? B: We will need new cartridges for all of the office printers? That will be The office supply storefor your review, A:I don't see anything else in the envelope. You should give thema large order, probably about two or three cases.Maybe they forgot to attach it to the letter.we usually go through might not have that many in stock. A: You can double check with the housekeeping department, but I am another call. Dialogue 2. A: Can you help me for a minute? B: Sure, what I can do for you? But I just don't know I know Ipretty sure all of the machines will need new cartridges. we made our order to the supplier,Last time whenthe quantity was also especially high. As long as we giveThey are used to receiving such bulk orders from us . them aheads up a couple days in advance, B:A: I'm try to write a letter to one of our clients, exactly what to say, they can usually fill the order.I don't even know how to get started, Mrs.OK, I will make a few calls and run our order by housekeeping first Is there anything else we need to order while I am at it? Try to see if they can deliver it before We should really try to do better about should write dear Mr.or Ms. , but the problem is I don'tto make sure. A:know the name of contact person. B: You can just put Dear Sir or Madam, officialese not personal, can write to whom may concerned. A: OK, So I first thanks them for their business, I can say youI think the only thing is toner.the end of business day tomorrow.waiting until the last minute to fill orders that are usually made on a monthly basis. time. B: OK, will do. Anyhow, see what you can do to expedite the order thissomething like "we are very grateful for your continue support", How is that? B: Good! But also, write off the bed you want to tell them the reason give them more reference.Dialogue 2 A: May I help you?of your writing,第5 页共51 页商务英语情景对话100 主题B: Yes, I would like to place an order for toner cartridges. We honest, and he never steals the credit on projects. The only thing he'shave a standing agreement with your company, same amount as last time. A:so we will need thelacking in is experience. A: Maybe that's why he's so nice!Let me key in your information into my computer.I will pull upDialogue 2 A: B: Do you get along with your co-workers? I get along pretty well with most of them. It seems there are always I don't knowour records for you . the order listed under ?B: A:Do you have an order number? What name isIt should be under Leslie Smith. Yes, Mr. Smith.The number is *****a few rotten apples in the bunch,though. Like Margaret. She's a terrible gossip.I have an order for three cases of cartridges,why management hasn't fired her yet. A:it that what you would like to refill? B: A: B: Yes. Is there the correct billing address? No, pls post the bill to 124 Hildrod Lane, Milton County,Do you think management should fire someone just because they gossip? B: It's not only that she gossip, but she also tries to start problemsamong other employees by spreading rumors and telling lies about her coworkers. She's not trustworthy, and in my opinion, I think she's nuts.*****. A: I will send you an invoice in the next few days. Your order A: B:So how do you develop good relationships in the office? I think one of the important things is just to be considerate of your co-should be delivered before the end of the day on Monday. B: Thank you.workers' feelings and needs. If you are aware of other people and do your part to make a good working environment, along with most of the people you work with. A: I think you're right. But it does seem that there are always a few coyou should be able to get7 Co-Workers Dialogue 1 A: met. with. B: You shouldn't be so negative. You'll always have some coBut if you are I'm really fed up with Harry! He's the biggest airhead I've ever He always makes careless mistakes, and he's a pain to workworkers that are harder to work with than others. 8 Bosses Dialogue 1 A: B: him. How are things at the office lately? Just awful. Two weeks ago, we got a new boss, and I can't stand Since he came, workers that are harder to work with than others. negative and start name-calling in the office, working environment for everybody. A:it will make a badHe is really unreasonable about our workload.You only say that because you don't have to work with him.TheI've been so busy that I haven't had time to breathe! A: B: That bad, huh? What about his personality? It's a nice guy at least? I should be so lucky. He not only give us too much work, but he is people in your department seem to capable and nice to be around. Take Mary for example. anyone as cheery as she is. B: Everybody has their strengths and weaknesses. Even Larry. He She's smart and enthusiastic. I've neveralso just plain mean about it. He constantly yells at us or criticizes us. He is always degrading the employees. A: What a terrible workingenvironment! Have you tried to talk anyonemight be a pain to be around, but he's also very good at staying in budget on projects. Mary, on the other hand, Also, spends our projectabout it? Maybe the boss of your boss? B: I was going to, but my boss guessed what I was thinking. He gavemoney like there's no tomorrow. little later at the office. A:she's never willing to stay aShe always leave at 5: 00 pm sharp.me so much work to do this afternoon that Ididn't get around to meeting with the supervisor of our department. A: B: It must be terrible. Why don't you just quit? I would quit in a heartbeat. But theIsn't there anyone in the office that is a perfect co-worker? What Even though he's fresh out theabout Bob? Everybody loves Bob.college and still a bit green, he is a great co-worker. B: You are right. He's a hard worker, easy to get along with,If it wasn't for the money,problem is,I can't support myself if I don't work.第6 页共51 页商务英语情景对话100 主题A: Yeah. But a boss likes that? To deal with him everyday, you getting all their work done during the work day. We need to do someshould get a raise! Dialogue 2 A: B: Do you get along with your boss? Actually I do. She is really understanding and reasonable most brainstorming to come up with a time-management solution for our office. B: time. A: Well, what do you suggest? It's not that we areall wasting a lot of we're understaffed. People just have too much to do.Fact is,So you think we should hire some new people? That is one possibleof the time. A: B:There was only one time I didn't really agree with her.solution. What else could be the problem? B: Maybe we do have some problems with time-management. If peopleWhen was that? Once she fired one of my co-workers for drinking on the job. I because it is so hard to find a job these days, and were always on time to work, before lunch. A: That's true. Also, they might get more done in the morningfelt bad for him,he has a family to support. A: Well, he shouldn’t have been drinking on duty. It's your boss'maybe we could shorten the lunch break fromone hour to forty five minutes. That would add a little time to everyone's day. B: Fifteen minutes would be good, but I wonder if it would make a big I still think it's a problem with too much responsibility to make sure employees are safe, jobs. B: You are right.and also doing theirShe was being a good boss when she fired him, that's all.impact on the employees' output. workload. A:But I just felt sorry for him, A:Did this incident with your co-worker affect your relationshipWe ended up right where we started.Maybe it is time to look for That would lightenwith your boss? B: A: Not really. All of us at the office respect our boss a lot. Itsome temp workers to help with a few projects. everyone's load.10 Commuting Dialogue 1 they can A:You are lucky you can get along so well with your boss.makes a big difference in how much you enjoy your job. B: No kidding. If you don't like your boss or co-workers,Where's Bill? The ambassador [ m'bs d ] is already here.Themake your life miserable. 9 Brainstorming Dialogue 1 A: B: Have you thought up any good ideas for our business proposal? I haven't come up with anything good yet. Somehow my brainmeeting is set to start at 9 am. B: He's late again. Traffic is probably holding him up. You know, Wehe commutes from thesuburbs. It's not easy commuting every day. should cut him some slack. A: Even though the traffic is bumper-to-bumper out there, He takes the train,I don't thinkisn't functioning today. A: Maybe you should take a break, you've been sitting at your No wonderit's heavy traffic that makes Bill late. B: Oh, that's right.remember? That meansWell, the train shouldn't be late. Bill must have overslept.computer for three hours trying to put something together. your mind isn't very sharp now. B:there is only one explanation. . . . A: Well, to be fare,since he's coming all the way from Lancaster,I came up with a few different thoughts on the proposal,but nowhe's got to get up much earlier than the rest of us. He must get start on his commute about 6: 30, no telling what time he actually gets up. B: That's right, because he's got to get to the train station from his then take the blue line into the city, then switch trains to the red I've completely run out of ideas. A: Maybe we can shelve the proposal for a while while youbrainstorm. B: A: We could do that, You're right, but I hate to put everything on hold.house,line. In all, the trip's got to take more than 2 hours. A: B: Why doesn't he just drive to work? It's too difficult to park your car in the city. Also, the trafficit's no good to have things up in the air for too long.Dialogue 2 A: We've got to come up with a way to solve this problem! No one iscoming in from the suburbs is a nightmare.第7 页共51 页商务英语情景对话100 主题Dialogue 2 A: I can't wait until my car is repaired. The commuting with public A: I insist. I really appreciate you taking time to work with me in.What is your favorite fast food? I'll cater to your taste. B: Actually I do like Chinese. . . . Let's make it a date for Chop Suey Does that sound good?transportation is killing me. B: A: It can't be that bad. But it is! Take this morning for example. The subway was soand the Martin account at about 12: 30. A: Great. I'll bring the food.packed this morning; I got totally squished by about a hundredbusy commuters on the way to work. B: At least the subway is better than the bus. It's faster for one thing.Dialogue 2 A: For our lunch meeting with the investors, do we have to make areservation at the restaurant or do we just show up? B: Usually for lunch, we don't have to reserve a table, But to be on the safe side, they shouldAnd usually less crowded.But the drawback is that the subway is if you take itmore expensive than the bus. It adds up over time, every day. A: That's true. The bus is even worse.allow walk-ins. twelve.I'll order a table for half-pastWill that suit your schedule? Can you makeJust thinking about taking how do you get to workA:I've arranged to meet them at the restaurant at twelve.the bus every day makes me tired! Hey, every day? B: I ride my bike.the reservation a little earlier? If we start earlier, for a longer lunch.it will give us more timeI don't live too far away,so it's prettyB: A:Are you planning on treating the investors to a full-course meal? Yes, we'll start with appetizers, follow with a soup and salad convenient. the office. A: B:it's only about a ten minute bike ride from my house tocourse, then main dishes of prime rib or cordon bleu chicken, and finish too. . . a good way to keep fit. up with a delicious rich dessert of some sort. B: A: That'll be pretty heavy for a mid-day meal, don't you think? we should beI'll bet it's good exercise,Yes, not only a good way to keep in shape, but a good way to While you're stressed out by your commute,relieve stress as well.As along as we stay away from anything alcoholic,I'm releasing all the stress of the day with mine. 011 The working lunch Dialogue 1 A: Excuse me, Don? I hate to bother you, but I need your help onokay. B: With your prime rib and chicken choices, you'd better hope nobody'svegetarian. A: We can make some special arrangement if we need to. After all,something. B: Oh,Do you have time to brief me on the Martin account today? that's right. You are supposed to deliver a brief on thatit's the company who is footing the bill. 12 International Business Travel Dialogue 1 A: I hear you're being sent to Madrid for the annual conference. Is thataccount tomorrow. you about that.I know there are some things I need to share with gosh, I don't know. . . . Things are reallyBut,busy for me today,the only time I can manage to squeeze out mightright? B: Yes, it would be my first trip overseas. Actually, it's going。
商务英语情景对话100主题真正完整版
Day today Office日常事务1 Faxes传真2 Telephone Calls电话3 Making Telephone Appointments电话预约4 Memos备忘录5 Business Correspondence商业信函6 Placing an Order下订单Office Talk办公室谈话7 Coworkers同事8 Bosses老板9 Brainstorming集体讨论10 Commuting乘公交车上下班11 The Working Lunch工作午餐Business Trip商务旅行12 International Business Travel国际商务旅行13 Dressing for Business商务着装14 Hotel Situations旅馆情景15 Negotiating the Subway乘地铁Client Reception接待客户16 Receiving Clients接待客户17 Entertaining Clients招待客户18 Accommodating Foreign Clients接待国外客户19 Factory Tours参观工厂Business Communization商务交流20 Personal Introductions个人介绍21 Small Talks聊天22 Delivering Bad News传达坏消息23 Polite Questions礼貌提问24 Farewells道别Negotiation谈判25 Clarifying the Stakes说明利害关系26 Making Concessions做出让步27 Discussing the Bottom Line讨论底线28 Accepting and Confirming接受和确认29 Hard Bargainers VS Soft Bargainers强硬的对手和温和的对手Company Organization公司结构30 CEO执行总裁31 Stockholders股东32 Board of Directors董事会33 Managerial Staff管理人员34 Labor Staff普通员工Meetings and Interviews会议和面谈35 Executing Meetings开会36 Performance Reviews业绩评估37 Agendas会议议程38 Making Requests提出要求Presentations业务陈述39 Preparation and Developing Your Topic准备和展话题40 Introductions and Beginnings介绍和开头41 Making Transitions in the Presentation陈述中的过渡42 Conclusions结论43 O&A (Question and Answer Period)提问阶段Data数据处理44 Trends趋势45 Systems制度46 Scheduling日程安排47 SWOT An山sis态势分析48 Statistical Reports数据统计报告Technology技术49 Email电子邮件50 Computer Technology计算机技术51 Running an Internet Business网上做生意52 Electronic Gadgets数码产品53 Web based Marketing网上营销Financial Topics财务话题54 Costing成本55 Budgets预算56 Auditing审计57 The Economy经济58 Fundraising集资Legal Topics法律话题59 Confidentiality机密60 Lawyers律师61 Contracts合同62 Copyright版权63 Patents专利64 Environmental Regulations环境条例Marketing Topics营销话题65 Marketing Surveys市场调查66 Target Audience目标消费者67 Print and Media Advertising印刷和媒体广告68 Promotional Events促销活动69 Developing the Market市场开发Sales Topics销售话题70 Selling Points卖点71 Trade Shows贸易展览72 Sales Reviews检查销售额73 Product Demonstrations产品演示74 Following up on Leads线索追踪75 Customer Service顾客服务International Topics国际话题76 Sourcing得到供货77 Export／Import出口／进口78 Exchange Rates汇率79 International Greeting Methods国际问候方式Big Business跨国公司80 Mergers合并81 Competition竞争82 Climbing the Corporate Ladder进入管理层83 Branch Offices分支机构84 Consulting咨询Employment Practices雇用惯例85 Fair Pay公平薪酬86 Recruiting Personnel人员招聘87 Retirement退休88 Partnership合作关系89 R&um6s简历90 Job Interviews求职面试Social and Equality Issues社会和平等话题91 Women in the Workforce职业女性92 Discrimination歧视93 Welfare福利94 Labor Unions工会95 Strikes and Demonstrations罢工和示威游行Continuing Education继续教育96 Management Training管理人员培训97 Seminars／Workshops研究会／研讨会98 Company Retreats公司培训99 Teambuilding团队建设100 MBA工商管理硕士1 Faxes传真 (7)2\Telephone Calls电话 (7)3. Making Telephone Appointments电话预约 (8)4 Memos备忘录 (9)5/Business Correspondence (10)6 Placing an Order下订单 (11)7 Co-Workers (12)8 Bosses (13)9 Brainstorming (14)10 Commuting (15)011 The working lunch (16)12 International Business Travel (16)13 Dressing for Business (17)14 Hotel Situations旅馆情景 (18)015 Negotiating the Subway (19)Client Reception接待客户 (20)16/Receiving clients (20)017 Entertaining Clients (21)18 Accommodating Foreign Clients接待国外客户 (22)019 Factory Tours (23)020 Personal Introductions (23)021 Small talk (24)022 Delivering Bad News (25)023 Polite Questions (26)024 Farewells (27)25 Clarifying the stakes (27)No. 26 making concession (28)27 Discussing the Bottom Line讨论底线 (29)28/Accepting and Confirming (30)29/ Hard bargainers VS. Soft bargainers (31)30 CEO (31)31 Stockholders股东 (32)32 Board of Directors董事会 (33)33 Managerial Staff管理人员 (34)34 Laborial Staff普通员工 (34)Meetings and Interviews会议和面谈 (35)35 Executing Meetings开会 (35)36 Performance Reviews业绩评估 (36)37 Agendas会议议程 (37)38 Making Requests提出要求 (38)Presentations业务陈述 (39)39 Preparations and Developing Your Topic (39)40 Introductions and Beginnings介绍和开头 (40)41 Making Transitions in the Boay of the Presenta陈述中的过渡 (41)42 Conclusions结论 (41)43 Q&A (Question and Answer Period)提问阶段 (42)Data数据处理 (43)44 Trends趋势 (43)45 Systems制度 (44)46 Scheduling日程安排 (45)47 SWOT analysis态势分析 (45)48 Statistical Reports数据统计报告 (46)Technology技术 (47)49 Email电子邮件 (47)50 Computer Technology计算机技术 (48)51 Running an Intemet Business网上做生意 (49)52Electronic Gadgets数码产品 (49)53 Web based Marketing网上营销 (50)Financial Topics财务话题 (50)54 Costing成本 (50)55 Budgets预算 (51)56 Auditing审计 (52)57 The Economy经济 (53)58 Fundraising集资 (54)Legal Topics法律话题 (54)59 Confidentiality机密 (54)60 Lawyers律师 (55)61 Contracts合同 (56)62 Copyright版权 (58)66----Target Audience目标消费者 (61)74 FoUowing up on Leads线索追踪 (68)76---- Sourcing得到供货 (70)91 Women in the Worforce (82)92-----Discrimination 歧视 (82)93----Welfare福利 (83)94---Labor Unions工会 (84)96---Management Training管理人员培训 (86)97------Seminars/Workshops 研讨会 (86)98-------Company retreats (87)100/MBA (88)1 Faxes传真Dialogue oneM:Can you have the briefs from the Anderson firm's lawyer on my desk by tomorrow morning. There are quite a few very time sensitive matters with this case. I'm afraid I can't wait any longer.F:Getting those Anderson briefs has been harder than you can imagine. I have tried to contact their lawyer many times. But every time I call, H is secretary says he’s in a meeting or out of the office or away on business. I am beginning to think he is trying to avoid me.M:That's highly possible. He knows if we miss our filing deadline, we don’t stand a chance to compete against them for the bid. Try to get a hold of him again. Give him a call and see if he can fax them first thing.F:What if I can't speak to him directly?M:Ask his secretary to fax them. It’s t he same thing. Have them faxed over with a copy also faxed to Martin’s office.F:How do I find Martin’s fax number? Is he in your roller desk?M:No, but you can also call their office and ask the secretary to give you their fax number. I’ll email you their office number later today.F:Ok, I'll get on it first thing.M:Be sure you do, I need those briefs ASAPDialogue twoM:Did you put this morning's faxes on my desk? I’m waiting for some urgent faxes from headquarters, I'm pretty sure they came in last night.F:Everything that came in the office fax machine last night is all on your desk, but I noticed that some of faxes came through pretty blurred, maybe you take a look at them, if the copy is unreadable, I'll call then and ask them to refax.M: Yeah, you're going to have to call them and get them to be refax. These copies are so dark. I can't make out any of the words.F: What about that one?M: This one? This one is so light and I can barely read it. How can that be?F: You know, I think the fax machine is out of toner. I can change the toner cartridge. That should solve the problem.M: Yes, but this one will have to be refaxed as well. And look, there's about 3 pages missing. It looks like the fax machine ate half of my important faxes, and ones that made it through are so blurred or too light. They are unreadable.F: I guess the fax machine is out of paper too. Don't worry, I'll have someone look at it this afternoon, and in the meantime, I'll have your documents refaxed to our other fax machine.2\Telephone Calls电话Dialogue 1A: Hello, thank you for calling Bradford and Sons. This is Tracy speaking, How may I help you?B: Hello. I would like to speak to your director of human resources, Ms. Jenkins, Please.A: Just a moment. I'll check to see if she is at her desk. May I tell her who is calling?B: This is Bill Burton from Milford Insurance, I'm calling in regards to our meeting next Tuesday.A: Thank you, Mr. Burton. Can you please hold for a moment? I’ll check to see if she is available.B: No problem.A: I'm sorry. Ms. Jenkins is away from her desk. She has already left for lunch. Would you like to leave a message for her?B: Yes, please have her return my call when she returns to the office. It's best if she can get in touch with me before 3 pm today, she can reach me at my office number, 635-8799.A: I'm sorry. I didn't quite catch that, could you please repeat the number?B: No problem, my office number is 635-8799. Tell her to ask for extension 31.A: I'm sorry, Mr. Burton, just to confirm, your name is spelled B-U-R-T-O-N, is that correct?B: Yes, and I represent Milford Insurance.A: I will make sure Ms. Jenkins receives your message and returns your call before 3pm this afternoon. B: Thank you very much.Dialogue2A: Hello, Pasadena Inn, this is Sandy, how may I direct your call?B: I'd like to speak to someone about reservations.A: I can help you with that. What date would you like to make a reservation for?B: We'll be arriving May 12th, but I would like to make reservations for penthouse.A: Oh, I'm sorry Sir. I only handle bookings for our standard rooms. The person you need to speak with is Tony Parker, He makes all the arrangements for our executive accounts. Unfortunately, he's not here right now. Can I take your name and number and have him get back to you?B: When do you expect him back in?A: He'll be out all afternoon, he might not be able to return your call until tomorrow. Will that be alright? B: Yes. I suppose. My name is Sam Darcy. He can contact me at 660-843-3235.A: Could you please spell your last name for me?B: Sure. It's D-A-R-C-Y.A: Okay. Mr. Darcy, and your phone number is 660-843-3233?B: That's 3235.A: Sorry! 3235. Great. I'll have Tony call you first thing tomorrow morning.3. Making Telephone Appointments电话预约Dialogue oneM:Hello, Bill Breton speaking. What can I do for you?F:Hello, Mr. Breton, this is Jenny Jenkins of B radford and sons returning your call. I’m sorry youmissed me when you called my office this morning. My secretary said you called concerning our meeting next Tuesday?M:Yes Ms Jenkins, thank you for returning my call. I’m glad to finally get hold of you. I want to let you know I will not be able to make our meeting next Tuesday. I would be out of town that day. Is there any possibility we can move the meeting to Monday?F:I am sorry. I’m afraid I am completely booked on Monday. Would it be Possible to postpone until you return?M: Oh, dear. I was counting on taking care of our meeting before I leave. But I suppose I can shut off a few things. Yes, we can arrange something. I will be back Thursday morning. What about Thursday afternoon? Would that work for you?F: That should be fine. S hall we say about two o’clock?M: Perfect! I look forward to seeing you at tw o o’clock next Thursday afternoon. If you need to change the time, pls feel free to call me on my cell phone.F:Thanks Burdon, I’ll see you on Thursday.Dialogue twoF: HelloM: Hello, is Doras available?F: This is Doras, who is calling please?M:Hi, Doras, this is Mike calling from parker’s dentistry. I’m calling to confirm your appointment for tomorrow morning at 9am with Doctor Parker.F: Oh, I almost forgot. Thank you for calling to remind me. Actually, I do need to change the time of my appointment. I have a scheduling conflict, A nd I can’t make it that early.M: If I put you in that later slot, would that work out?F:It would have to be after lunch. Do you have anything available about 2 o’clock?M: Sorry, Mam. The only opening we have after lunch is 1: 15, but I might be able to work you in at 4: 00. Would that be a better time?F:That’s all right. I think I should be able to make it at 1: 15. Can you put me down for that time slot? M: No problem, I have your appointment changed from tomorrow morning to tomorrow afternoon at 1: 15 F: Wonderful. Thanks very much.4 Memos备忘录Dialogue 1A: I have been waiting here in the conference room for ten minutes already, what time is the meeting start? Where is anyone anyway?B: Didn't you hear about that, our meeting was postponed until Friday.A: Why the meeting was postponed? No one told me anything about it.B:Did you get the memo?A: What memo? They haven’t any memo this whole week,I check my inbox every day. And I haven’tseen anything.B:The memo went out 3 days ago. It should have made to your inbox, but maybe lost in all collectors on your desk.A: You know how things get pilot about my desk when I'm busy. I know sometimes I do many please things, But I always read all the memos go around; they go directly to my inbox. Are you sure were send to whole office?B:It should have got around to everybody, they also post a copy of the memo in the break room. Don't you ever look at messages post on the bulletin board?A: I'm usually too busy to take a bunch of coffee break by the water cooler, Anyway, I'm sure the memo never get to my inbox, I'll have to talk our secretary about it.B. That's right, You will never know what your missing out of it if you don't read the memos.Dialogue 2A: Ms. Dorsen, I need to take a dictation for me,B:Yes, sir.A: They should go out intra office memorandum to all employee by this afternoon, are you ready?B:Yes, sir, Go ahead.A: Attention all staff: effective immediately, all office communication are restricted to email correspondence as official memos, the use of instance message program by employee during work hour are strictly prohibited.B:Sir, Does this apply to intra office communication only or relate also restrict external communications?A: It should apply to all communications. Not only in this office between employees, but also any outside communications.B:But sir, many employees use instance messaging to communicate with clients.A: This were just have to change the communication methods, I don't want any one use instance messaging in this office, it waste too much time. Now, please, continue the memos. Where were we? B:This apply to internal and external communications.A: Yes, any employee who persist using instance messaging, will first receive a warning, and placed on prohibition, and the second sense, the employment will be termination. Any question regarding this new policy maybe directly to the department of his.B:Is that all?A: Yes, please give this memo type out and distribute to all employees before 4: 00 PM5/Business CorrespondenceDialogue one.A: Did you see the letter I got from Bradform films? They sent the responds to your phone call last week. B: If you want to see something about my call last week, why didn't they sent it to me?A: I guess it must have contact information, so they sent it addressed in care of your department head,anyhow, they wrote to confirm in reading what you discussed about Milton contract.B: Can I see it first in seconds?A: Sure, here it is.B: Dear Mr. Clock, bother to your telephone call last Friday, I'm reading to confirm our meeting on July 21st, as we discussed, our meeting is to review the contract details.A: Did they ask you to sent the files beforehand?B: Let's see, We'll be grateful for the complete to send related materials to our office prior to our meeting. It looks like. . . Hey! Was there anything else was send along with this letter?A: I don't think so, why do you ask?B:The letter writes: please find the enclosed copy of our agenda for your review, I don't see anything else in the envelope.A: Maybe they forgot to attach it to the letter. You should give them another call.Dialogue 2.A: Can you help me for a minute?B: Sure, what I can do for you?A: I'm try to write a letter to one of our clients, But I just don't know exactly what to say, I don't even know how to get started, I know I should write dear Mr. Mrs. or Ms. , but the problem is I don't know the name of contact person.B: You can just put Dear Sir or Madam, officialese not personal, you can write to whom may concerned. A: OK, So I first thanks them for their business, I can say something like "we are very grateful for your continue support", How is that?B:Good! But also, write off the bed you want to tell them the reason of your writing, give them more reference.A: Like "Regarding our new product line, we would like to announce a special price discount"B:Right, do you need them to respond?A: Yes, the letter would have a survey inside, and they should complete it and return to our office. How should I write that?B:You can tell them" Please finding the enclosed customer service survey, else also, you can say: "Attach a customer survey". If you need resource it right away, you can tell them the urgent by saying " Please return the survey without delay as soon as possible. Maybe it more polite with this as early as convenience. "B:Great! and what do you think I should close it with?A: Since you don't know them that well personally, probably the best way is would be your ? or your sincerely, you can also say Best Regards. But I don't think it would be property because you don't have the name. And obviously, should have them.B:OK, Thanks a lot for your help!6 Placing an Order下订单Dialogue 1A: Our toner cartridges are already out of ink. . . Could you make an order for a new set?B:We will need new cartridges for all of the office printers? That will be a large order, probably about two or three cases. The office supply store we usually go through might not have that many in stock.A: You can double check with the housekeeping department, but I am pretty sure all of the machines will need new cartridges. Last time when we made our order to the supplier, the quantity was also especially high. They are used to receiving such bulk orders from us . As long as we give them a heads up a couple days in advance, they can usually fill the order.B:OK, I will make a few calls and run our order by housekeeping first to make sure. Is there anything else we need to order while I am at it?A: I think the only thing is toner. Try to see if they can deliver it before the end of business day tomorrow. We should really try to do better about waiting until the last minute to fill orders that are usually made on a monthly basis. Anyhow, see what you can do to expedite the order this time.B:OK, will do.Dialogue 2A: May I help you?B:Yes, I would like to place an order for toner cartridges. We have a standing agreement with your company, so we will need the same amount as last time.A: Let me key in your information into my computer. I will pull up our records for you . Do you have an order number? What name is the order listed under ?B:It should be under Leslie Smith. The number is 184796A: Yes, Mr. Smith. I have an order for three cases of cartridges, it that what you would like to refill?B:Yes.A: Is there the correct billing address?B:No, pls post the bill to 124 Hildrod Lane, Milton County, 98830.A: I will send you an invoice in the next few days. Your order should be delivered before the end of the day on Monday.B:Thank you.7 Co-WorkersDialogue 1A: I'm really fed up with Harry! He's the biggest airhead I've ever met. He always makes careless mistakes, and he's a pain to work with.B:You shouldn't be so negative. You'll always have some co-workers that are harder to work with than others. But if you are negative and start name-calling in the office, it will make a bad working environment for everybody.A: You only say that because you don't have to work with him. The people in your department seem tocapable and nice to be around. Take Mary for example. She's smart and enthusiastic. I've never anyone as cheery as she is.B:Everybody has their strengths and weaknesses. Even Larry. He might be a pain to be around, but he's also very good at staying in budget on projects. Mary, on the other hand, spends our project money like there's no tomorrow. Also, she's never willing to stay a little later at the office. She always leave at 5: 00 pm sharp.A: Isn't there anyone in the office that is a perfect co-worker? What about Bob? Everybody loves Bob. Even though he's fresh out the college and still a bit green, he is a great co-worker.B:You are right. He's a hard worker, easy to get along with, honest, and he never steals the credit on projects. The only thing he's lacking in is experience.A: Maybe that's why he's so nice!Dialogue 2A: Do you get along with your co-workers?B:I get along pretty well with most of them. It seems there are always a few rotten apples in the bunch, though. Like Margaret. I don't know why management hasn't fired her yet. She's a terrible gossip. A: Do you think management should fire someone just because they gossip?B:It's not only that she gossip, but she also tries to start problems among other employees by spreading rumors and telling lies about her co-workers. She's not trustworthy, and in my opinion, I think she's nuts.A: So how do you develop good relationships in the office?B:I think one of the important things is just to be considerate of your co-workers' feelings and needs. If you are aware of other people and do your part to make a good working environment, you should be able to get along with most of the people you work with.A: I think you're right. But it does seem that there are always a few co-workers that are harder to work with than others.8 BossesDialogue 1A: How are things at the office lately?B:Just awful. Two weeks ago, we got a new boss, and I can't stand him. He is really unreasonable about our workload. Since he came, I've been so busy that I haven't had time to breathe!A: That bad, huh? What about his personality? It's a nice guy at least?B:I should be so lucky. He not only give us too much work, but he is also just plain mean about it. He constantly yells at us or criticizes us. He is always degrading the employees.A: What a terrible working environment! Have you tried to talk anyone about it? Maybe the boss of your boss?B:I was going to, but my boss guessed what I was thinking. He gave me so much work to do this afternoon that I didn't get around to meeting with the supervisor of our department.A: It must be terrible. Why don't you just quit?B:If it wasn't for the money, I would quit in a heartbeat. But the problem is, I can't support myself if I don't work.A: Yeah. But a boss likes that? To deal with him everyday, you should get a raise!Dialogue 2A: Do you get along with your boss?B:Actually I do. She is really understanding and reasonable most of the time. There was only one time I didn't really agree with her.A: When was that?B:Once she fired one of my co-workers for drinking on the job. I felt bad for him, because it is so hard to find a job these days, and he has a family to support.A: Well, he shouldn’t have been drinking on duty. It's your boss' responsibility to make sure employees are safe, and also doing their jobs.B:You are right. She was being a good boss when she fired him, But I just felt sorry for him, that's all.A: Did this incident with your co-worker affect your relationship with your boss?B:Not really. All of us at the office respect our boss a lot.A: You are lucky you can get along so well with your boss. It makes a big difference in how much you enjoy your job.B:No kidding. If you don't like your boss or co-workers, they can make your life miserable.9 BrainstormingDialogue 1A: Have you thought up any good ideas for our business proposal?B:I haven't come up with anything good yet. Somehow my brain isn't functioning today.A: Maybe you should take a break, you've been sitting at your computer for three hours trying to put something together. No wonder your mind isn't very sharp now.B:I came up with a few different thoughts on the proposal, but now I've completely run out of ideas. A: Maybe we can shelve the proposal for a while while you brainstorm.B:We could do that, but I hate to put everything on hold.A: You're right, it's no good to have things up in the air for too long.Dialogue 2A: We've got to come up with a way to solve this problem! No one is getting all their work done during the work day. We need to do some brainstorming to come up with a time-management solution for our office.B:Well, what do you suggest? It's not that we are all wasting a lot of time. Fact is, we're understaffed. People just have too much to do.A: So you think we should hire some new people? That is one possible solution. What else could be theproblem?B:Maybe we do have some problems with time-management. If people were always on time to work, they might get more done in the morning before lunch.A: That's true. Also, maybe we could shorten the lunch break from one hour to forty five minutes. That would add a little time to everyone's day.B:Fifteen minutes would be good, but I wonder if it would make a big impact on the employees' output.I still think it's a problem with too much workload.A: We ended up right where we started. Maybe it is time to look for some temp workers to help with a few projects. That would lighten everyone's load.10 CommutingDialogue 1A: Where's Bill? The ambassador [ æm'bæsədə ] is already here. The meeting is set to start at 9 am.B:He's late again. Traffic is probably holding him up. You know, he commutes from the suburbs. It's not easy commuting every day. We should cut him some slack.A: Even though the traffic is bumper-to-bumper out there, I don't think it's heavy traffic that makes Bill late. He takes the train, remember?B:Oh, that's right. Well, the train shouldn't be late. That means there is only one explanation. . . . Bill must have overslept.A: Well, to be fare, since he's coming all the way from Lancaster, he's got to get up much earlier than the rest of us. He must get start on his commute about 6: 30, no telling what time he actually gets up.B:That's right, because he's got to get to the train station from his house, then take the blue line into the city, then switch trains to the red line. In all, the trip's got to take more than 2 hours.A: Why doesn't he just drive to work?B:It's too difficult to park your car in the city. Also, the traffic coming in from the suburbs is a nightmare.Dialogue 2A: I can't wait until my car is repaired. The commuting with public transportation is killing me.B:It can't be that bad.A: But it is! Take this morning for example. The subway was so packed this morning; I got totally squished by about a hundred busy commuters on the way to work.B:At least the subway is better than the bus. It's faster for one thing. And usually less crowded. But the drawback is that the subway is more expensive than the bus. It adds up over time, if you take it every day.A: That's true. The bus is even worse. Just thinking about taking the bus every day makes me tired! Hey, how do you get to work every day?B:I ride my bike. I don't live too far away, so it's pretty convenient. it's only about a ten minute bike。
商务英语口语情景对话100篇(前30篇)
商务情景对话（共30篇）Table of contents 目录1 Faxes传真2 Telephone Calls电话3 Making Telephone Appointments电话预约4 Memos备忘录5 Business Correspondence商业信函6 Placing an Order下订单Office Talk办公室谈话7 CoWorkers同事8 Bosses老板9 Brainstorming集体讨论10 Commuting乘公交车上下班11 The Working Lunch工作午餐Business Trip商务旅行12 International Business Travel国际商务旅行13 Dressing for Business商务着装14 Hotel Situations旅馆情景15 Negotiating the Subway乘地铁Client Reception接待客户16 Receiving Clients接待客户17 Entertaining Clients招待客户18 Accommodating Foreign Clients接待国外客户19 Factory Tours参观工厂Business Communi zations商务交流20 Personal Introductions个人介绍21 Small Talks聊天22 Defivefing Bad News传达坏消息23 Polite Questions礼貌提问24 Farewells道别Negotiation谈判25 Clarifying the Stakes说明利害关系26 Making Concessions做出让步27 Discussing the Bottom Line讨论底线28 Accepting and Confirming接受和确认29 Hard Bargainers VSSoft Bargainers强硬的对手和温和的对手Company Organization公司结构30 CEO执行总裁1 Faxes传真Dialogue oneM: Can you have the briefs from the Anderson firms lawyer on my desk by tomorrow morning. There are quite a few very time sensitive matters with this case. I'm afraid I can't wait any longer.F: Getting those Andersons briefs has been harder than you can imagine. I have to try to contact their lawyer many times, but every time I call his secretary says he’s in a meeting or out of the office or away on business. I am beginning to think he is trying to avoid me.M: That's highly possible. He knows if we miss our filing deadline, we don’t stand a chance to compete against them for the bid. Try to get a hold of him again. Give him a call and see if he can fax them first thing.F: What if I can't speak to him directly?M: Ask his secretary to fax them. Its the same thing. Have them faxed over with a copy also faxed to Martin’s office.F: How do I find Martin’s fax number? Is he in your rollerdesk?M: No, but you can also call their office and ask the secretary to give you their fax number. I’ll email you their office number later today.F: Ok, I'll get on it first thing.M: Be sure you do, I need those briefs ASAPDialogue twoM:Did you put this morning's faxes on my desk?I'm waiting for some urgent faxes from headquaters,I'm pretty sure they came in last night.F:Evething came in the office fax machine last night is all on your desk,but I noticed that some of faxes came through pretty blurred,maybe you take a look at them,if the copy is unreadble,I'll call then and ask them to refax.M:Yeah,you're going to have to call them and get them to being refax,these copies are so dark,I can't make out meaning of the words.F:What about that one?M:This one?This one is so light and I can neither read it,how can I being?F:You know I think the fax machine is out of toner,I can change the toner condition,that should solve the problem.M:Yes,but this would have to refax it well,and look there's about 3 pages missing,it looks like the fax machine eight-half my important faxes,and ones are made throwed are so blurred or too light and unreadable.F:I guess the fax machine is out of paper too,don't worry,I'll have someone look at it this afternoon,and the meantime,I'll have your documents refaxed to our other fax machine.2 Telephone Calls电话Dialogue 1A:Hello,thank you for calling Bradford and Sons. This is Tracy speaking,How may I help you?B:Hello.I would like to speak to your director of human resources,Ms.Jenkins,Please.A:Just a moment.I'll check to see if she is at her desk.May I tell her who is calling?B:This is Bill Burton from Milford Insurance,I'm calling to regards to our meeting next Tuesday.A:Thank you,Mr.Burton.Can you please hold for a moment?I'll check to see if she is available.B:No problem.A:I'm sorry,Ms.Jenkins is away from her desk.She has already left for lunch.Would you like to leave a message for her?B:Yes,please have her return my call when she returns to the office.It's best if she can get in touch with me before 3 pm today;she can reach me at my office number,635-8799.A:I'm sorry,I didn't quite catch that,could you please repeat the number?B:No problem,my office number is 635-8799,Tell her to ask for extension 31.A:I'm sorry,Mr.Burton,just to confirm,your name is spelled B-U-R-T-O-N,is that correct?B:Yes,and I represent Milford Insurance.A:I wil make sure Ms.Jenkins receives your message and returns your call before 3pm this afernoon.B:Thank you very much.Dialogue2A:Hello,Pasadena Inn,this is Sandy,how may i direct your call?B:I'd like to speak to someone about reservations.A:I can help you with that.what date would you like to make a reservation for?B:We'll be arriving May 12th ,but I would like to make reservations for penthouse.A:Oh,I'm sorry sir,I only handle bookings for our standard rooms.The person you need to speak with is Tony Parker,he makes all the arrangements for our executive accounts.Unfortunately,he's not here right now.Can I take your name and number and have him get back to you?B:When do you expect him back in?A:He'll be out all afternoon,he might not be able to return your call until tomorrow,Will that be alright?B:Yes.I suppose.My name is Sam Darcy.He can contact me at 660-843-3235.A:Could you please spell your last name for me?B:Sure.It's D-A-R-C-Y.A:Okay.Mr Darcy,and your phone number is 660-843-3233?B:That's 3235.A:Sorry!3235.Great.I'll have Tony call you first thing tomorrow morning.3. Making Telephone Appointments电话预约Dialogue oneM:Hello,Here Berton speaking,what can I do for you?F:Hello,Mr Berton,this is Jenny Jenkins of bradford and sons returning your call,I’m sorry you missed me when you called my office this morning,my sacretary said you called concerning our meeting next Tuesday?M:Yes Ms Jenkins,thank you for returning my call,I’m glad to finally get hold of you.F:I want to let you know I would not be able to make a meeting next Tuesday,I would be another town that day,is there any possibility we can move the meeting to Monday?M:I’m afraid I completely booked on Monday,what it would be Possible to postpone until you return?F:Oh,dear,I was carrying on taking care of our meeting before I leave,but I suppose I can shut off somethings,yes,we can arrange something,I will back Thursday morning,what about Thursday afternoon,would that work for you?M:That should be fine,shall we say about two o’clock?F:Perfect,I look forward to seeing you at two o’clock next Thursday afternoon,if you need to change the time,pls feel free to call me on myself phone.M:Thanks Burdon,I’ll see you on Thursday.Dialogue twoF:HelloM:Hello,is Doras available?F:This is Doras,who is calling please?M:Hi,Doras,this is Mike calling from parker’s dentistry,I’m calling to confirm your appointment for tomorrow morning at area with doctor parker.F:Oh,I almost forgot,thank you for calling to remind me,actually,I do need to change the time of my appointmentI have a schedule conflict,and I can’t make it that early.M:If I put you in that later sport,would that work out?F:It would have to be after lunch,do you have anything available about 2 o’clock?M:Sorry,the only opening we have after lunch is 1:15,but I might be able to work until at 4:00,would that be a better time?F:That’s all right。
初级商务英语口语对话【最新9篇】
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商务英语情景对话100主题
商务英语情景对话100主题In the dynamic world of business, effective communication is the cornerstone of success. One of the most critical aspects of business communication is the ability to engage in meaningful and professional dialogues. These dialogues can take many forms, from formal negotiations to casual client interactions, and they play a vital role in fostering strong relationships, closing deals, and driving business growth.To help aspiring business professionals navigate the complexities of business English, we have compiled a comprehensive list of 100 common business English dialogue scenarios. These scenarios cover a wide range of topics, from introductions and greetings to problem-solving and conflict resolution. By familiarizing oneself with these dialogues, individuals can develop the confidence and skills necessary to communicate effectively in a business setting.Scenario 1: Introducing Yourself at a Business EventA: Good evening, my name is Emily Johnson. I work as a marketing manager at ABC Corporation. It's a pleasure to meet you.B: It's wonderful to meet you too, Emily. I'm Thomas Nguyen, the sales director at XYZ Inc. I've heard a lot about your company's innovative marketing strategies. I'd love to learn more about what you do.A: That's great, Thomas. I'd be happy to discuss our marketing approaches in more detail. Perhaps we could find some time to grab a coffee later and chat?B: Absolutely, that sounds like a fantastic idea. I look forward to our conversation.Scenario 2: Discussing a New Business OpportunityA: Good morning, John. Thanks for taking the time to meet with me today.B: No problem at all, Sarah. I'm always eager to explore new business opportunities. What do you have in mind?A: Well, I've been thinking about a potential partnership between our two companies. I believe there could be some synergies that we could leverage to benefit both of our organizations.B: That's an interesting proposition. Can you tell me more about what you had in mind?A: Absolutely. I've been looking at your company's product line and I think there's a great opportunity for us to cross-promote and co-market some of our complementary offerings. What are your thoughts on that?B: That's certainly an intriguing idea. I'd need to discuss it with myteam, but I can definitely see the potential benefits. Let me take a closer look at the details and we can reconvene later this week to discuss further.A: Sounds good, John. I'll look forward to our next conversation.Scenario 3: Handling a Customer ComplaintA: Hello, this is Sarah from ABC Corporation. How can I assist you today?B: Hi Sarah, this is John from XYZ Company. I'm calling to express my dissatisfaction with the order we placed last week.A: I'm sorry to hear that, John. What seems to be the issue?B: The shipment we received was missing several key components, and the ones we did receive were defective. This has caused a significant delay in our production schedule, and it's costing us a lot of money.A: I understand your frustration, John. Let me look into this issue right away and see what we can do to resolve it.B: I would appreciate that, Sarah. This is a critical order for us, and we need to get it resolved as soon as possible.A: Absolutely, John. Let me gather the details and I'll get back to you within the next two hours with a proposed solution.B: Thank you, Sarah. I look forward to your update.A: You're welcome, John. I'll be in touch shortly.Scenario 4: Negotiating a ContractA: Good afternoon, Mr. Patel. Thank you for taking the time to meet with me today.B: It's my pleasure, Ms. Sharma. I'm glad we could find a convenient time to discuss the terms of our potential contract.A: Absolutely. As you know, we've been working closely with your team over the past few months, and I believe we've reached a point where we're ready to move forward with a formal agreement.B: That's great news. I'm confident that we can come to a mutually beneficial arrangement. What did you have in mind in terms of the key contract terms?A: Well, as we discussed previously, we're proposing a three-year contract with an option to extend for an additional two years. We'd also like to include a clause for annual price adjustments to account for inflation and market changes.B: I see. Those terms seem reasonable. However, I'd like to discuss the exclusivity clause in more detail. I'm concerned about the potential impact on our ability to explore other partnerships.A: I understand your concern, Mr. Patel. Perhaps we could explore a more flexible approach, where the exclusivity is limited to specific product lines or regions.B: That's an interesting suggestion. Let me discuss that with my team and get back to you with a counterproposal.A: Sounds good. I look forward to hearing from you, and I'm confident we can find a solution that works for both of our organizations.B: Absolutely. Thank you for your time, Ms. Sharma. I'll be in touch soon.Scenario 5: Conducting a Performance ReviewA: Good morning, Jane. Thank you for taking the time to meet with me today.B: Good morning, Mr. Smith. I appreciate you scheduling this performance review.A: As you know, it's that time of year again where we take a step back and reflect on your contributions and performance over the past 12 months.B: Yes, I'm looking forward to the discussion. I've been working hard to achieve the goals we set last year, and I'm eager to get your feedback.A: Excellent. Let's start by discussing your key accomplishments. I've noticed a significant improvement in the customer satisfaction scores for your team.B: Thank you, that's great to hear. My team and I have been focusing on enhancing our customer service approach, and it's nice to see that our efforts are paying off.A: Absolutely. I'm also impressed with the way you've taken on additional responsibilities and demonstrated strong leadership skills. B: I'm glad you've noticed that. I've been trying to expand my role and contribute more to the overall success of the department.A: That's wonderful. Now, let's talk about some areas forimprovement. I've noticed that your project management skills could use some refinement.B: I appreciate you pointing that out. Time management has been a challenge for me, and I'm committed to improving in that area.A: Great, I'm glad you're aware of that. We can discuss some training options that may help you develop those skills further.B: That would be very helpful, thank you. I'm eager to continue growing and contributing to the team's success.A: Excellent, Jane. I'm confident that with your dedication and our support, you'll continue to excel in your role. Let's wrap up our discussion and talk about your goals for the upcoming year.These are just a few examples of the 100 business English dialogue scenarios that can help individuals develop their communication skills and navigate the complexities of the business world. By practicing these dialogues, professionals can enhance their confidence, improve their ability to negotiate, handle customer inquiries, and effectively collaborate with colleagues.。
商务英语情景对话100主题-真正完整版
商务英语情景对话100主题DaytodayOffice日常事务1Faxes传真2TelephoneCalls电话3MakingTelephoneAppointments电话预约4Memos备忘录5BusinessCorrespondence商业信函6PlacinganOrder下订单OfficeTalk办公室谈话7Coworkers同事8Bosses老板9Brainstorming集体讨论10Commuting乘公交车上下班11TheWorkingLunch工作午餐BusinessTrip商务旅行12InternationalBusinessTravel国际商务旅行13DressingforBusiness商务着装14HotelSituations旅馆情景15NegotiatingtheSubway乘地铁ClientReception接待客户16ReceivingClients接待客户17EntertainingClients招待客户18AccommodatingForeignClients 接待国外客户19FactoryTours参观工厂BusinessCommunization商务交流20PersonalIntroductions个人介绍21SmallTalks聊天22DeliveringBadNews 传达坏消息23PoliteQuestions礼貌提问24Farewells道别Negotiation谈判25ClarifyingtheStakes说明利害关系26MakingConcessions做出让步27DiscussingtheBottomLine 讨论底线28AcceptingandConfirming 接受和确认29HardBargainersVSSoftBargainers强硬的对手和温和的对手CompanyOrganization公司结构30CEO执行总裁31Stockholders股东32BoardofDirectors董事会33ManagerialStaff管理人员34LaborStaff普通员工MeetingsandInterviews会议和面谈35ExecutingMeetings开会36PerformanceReviews业绩评估37Agendas会议议程38MakingRequests提出要求Presentations业务陈述39PreparationandDevelopingYourTopic准备和展话题40IntroductionsandBeginnings 介绍和开头41MakingTransitionsinthePresentation 陈述中的过渡42Conclusions结论43O&A(QuestionandAnswerPeriod)提问阶段Data数据处理44Trends趋势45Systems制度46Scheduling日程安排47SWOTAn山sis态势分析48StatisticalReports数据统计报告Technology技术49Email电子邮件50ComputerTechnology计算机技术51RunninganInternetBusiness网上做生意52ElectronicGadgets数码产品53WebbasedMarketing网上营销FinancialTopics财务话题54Costing成本55Budgets预算56Auditing审计57TheEconomy经济58Fundraising集资LegalTopics法律话题59Confidentiality 机密60Lawyers律师61Contracts 合同 62Copyright 版权 63 Patents 专利64 EnvironmentalRegulations 环境条例MarketingTopics 营销话题65 MarketingSurveys 市场调查66 TargetAudience 目标消费者67 PrintandMediaAdvertising 印刷和媒体广告68 PromotionalEvents 促销活动 69 DevelopingtheMarket 市场开发 SalesTopics 销售话题 70 SellingPoints 卖点 71TradeShows 贸易展览 72 SalesReviews 检查销售额73 ProductDemonstrations 产品演示 74 FollowinguponLeads 线索追踪 75 CustomerService 顾客服务InternationalTopics 国际话题 76 Sourcing 得到供货77 Export ／Import 出口／进口78 ExchangeRates 汇率79 InternationalGreetingMetho ds 国际问候方式 BigBusiness 跨国公司 80 Mergers 合并 81 Competition 竞争82 ClimbingtheCorporateLadder 进入管理层 83 BranchOffices 分支机构 84 Consulting 咨询EmploymentPractices 雇用惯例 85 FairPay 公平薪酬 86 RecruitingPersonnel 人员招聘 87 Retirement 退休 88 Partnership 合作关系 89R&um6s 简历90 JobInterviews 求职面试SocialandEqualityIssues 社会和平等话题商务英语情景对话100主题92Discrimination 歧视93Welfare福利94LaborUnions工会95StrikesandDemonstrations罢工和示威游行ContinuingEducation 继续教育96ManagementTraining管理人员培训97Seminars／Workshops研究会／研讨会98CompanyRetreats公司培训99Teambuilding团队建设100MBA工商管理硕士1Faxes传真....................................................................................... (7)2\TelephoneCalls电话....................................................................................... . (7)3.MakingTelephoneAppointments电话预约...................................................................................... .. (8)4Memos备忘录...................................................................................... (9)5/BusinessCorrespondence................................................................ .. (10)6PlacinganOrder下订单...................................................................................... .. (11)7Co-Workers................................................................................. .. (12)8Bosses................................................................................. (13)9Brainstorming.......................................................................... .. (14)10Commuting............................................................................. . (15)011Theworkinglunch..................................................................... .. (16)12InternationalBusinessTravel.......................................................... (16)13DressingforBusiness.................................................................. .. (17)14HotelSituations旅馆情景................................................................................... . (18)015NegotiatingtheSubway................................................................ . (19)ClientReception接待客户...................................................................................... .. (20)16/Receivingclients.....................................................................18AccommodatingForeignClients接待国外客户 (22)019FactoryTours........................................................................ . (23)020PersonalIntroductions............................................................... . (23)021Smalltalk........................................................................... . (24)022DeliveringBadNews................................................................... (25)023PoliteQuestions..................................................................... (26)024Farewells........................................................................... .. (27)25Clarifyingthestakes.................................................................. . (27)No.26makingconcession.................................................................... . (28)27DiscussingtheBottomLine讨论底线................................................................................... (29)28/AcceptingandConfirming............................................................... .. (30)29/HardbargainersVS.Softbargainers..................................................... (31)30CEO................................................................................... . (31)31Stockholders股东................................................................................... (32)第4页共89页32BoardofDirectors董事会 (33)33ManagerialStaff管理人员 (34)34LaborialStaff普通员工 (34)MeetingsandInterviews会议和面谈 (35)35ExecutingMeetings开会 (35)36PerformanceReviews业绩评估 (36)37Agendas会议议程 (37)38MakingRequests提出要求 (38)Presentations业务陈述 (39)39PreparationsandDevelopingYourTopic (39)40IntroductionsandBeginnings介绍和开头 (40)41MakingTransitionsintheBoayofthePresenta陈述中的过渡 (41)42Conclusions结论 (41)43Q&A(QuestionandAnswerPeriod)提问阶段 (42)Data数据处理 (43)44Trends趋势 (43)45Systems制度 (44)46Scheduling日程安排 (45)47SWOTanalysis态势分析 (45)48StatisticalReports数据统计报告 (46)Technology技术 (47)49Email电子邮件 (47)50ComputerTechnology计算机技术 (48)51RunninganIntemetBusiness网上做生意 (49)52ElectronicGadgets数码产品 (49)53WebbasedMarketing网上营销 (50)FinancialTopics财务话题 (50)54Costing成本 (50)55Budgets预算 (51)56Auditing审计 (52)57TheEconomy经济 (53)58Fundraising集资 (54)LegalTopics法律话题 (54)59Confidentiality机密 (54)60Lawyers律师 (55)61Contracts合同 (56)62Copyright版权 (58)66----TargetAudience目标消费者 (61)74FoUowinguponLeads线索追踪 (68)76----Sourcing得到供货 (70)91WomenintheWorforce (82)92-----Discrimination .................................................................. 歧视 82 93----Welfare福利. (83)94---LaborUnions工会 (84)96---ManagementTraining管理人员培训 (86)97------Seminars/Workshops研讨会 (86)98-------Companyretreats (87)100/MBA (88)商务英语情景对话100主题1Faxes传真DialogueoneM:CanyouhavethebriefsfromtheAndersonfirm'slawyeronmydeskbytomorrowmorning. There arequiteafewverytimesensitivematterswiththiscase. I'mafraidIcan'twaitanylonger.F:GettingthoseAndersonbriefshasbeenharderthanyoucanimagine.Ihavetriedtocontacttheir lawyermanytimes. ButeverytimeIcall,Hissecretarysayshe ’sinameetingoroutoftheofficeoraway onbusiness. Iambeginningtothinkheistryingtoavoidme.M:That'shighlypossible. Heknowsifwemissour filingdeadline,wedon ’tstandachancetocompeteagainstthemforthebid. Trytogetaholdofhimagain. Givehimacallandseeifhecanfaxthemfirstthing.F:WhatifIcan'tspeaktohimdirectly?M:Askhissecretarytofaxthem.It’hestsamething.HavethemfaxedoverwithacopyalsofaxedtoMartin’soffice.F:HowdoIfindMartin ’sfaxnumber?Isheinyourrollerdesk?M:No,butyoucanalsocalltheirofficeandaskthesecretarytogiveyoutheirfaxnumber. I’llemail youtheirofficenumberlatertoday.F:Ok,I'llgetonitfirstthing.M:Besureyoudo,IneedthosebriefsASAPDialoguetwoM:Didyouputthismorning'sfaxesonmydesk?I ’mwaitingforsomeurgentfaxesfromheadquarters, I'mprettysuretheycameinlastnight.F:Everythingthatcameintheofficefaxmachinelastnightisallonyourdesk,butInoticedthatsomeo ffaxescamethroughprettyblurred,maybeyoutakealookatthem,ifthecopyisunreadable,I'llcallthe nandaskthemtorefax.M:Yeah,you'regoingtohavetocallthemandgetthemtoberefax.Thesecopiesaresodark. Ican't makeoutanyofthewords.F:Whataboutthatone?M:Thisone?ThisoneissolightandIcanbarelyreadit.Howcanthatbe?F:Youknow,Ithinkthefaxmachineisoutoftoner. Icanchangethetonercartridge.Thatshouldsolve theproblem.M:Yes,butthisonewillhavetoberefaxedaswell. Andlook,there'sabout3pagesmissing. Itlooks likethefaxmachineatehalfofmyimportantfaxes,andonesthatmadeitthrougharesoblurredortoolight.Theyareunreadable.2\TelephoneCalls电话第7页共89页商务英语情景对话100主题Dialogue1A:Hello,thankyouforcallingBradfordandSons. ThisisTracyspeaking,HowmayIhelpyou?B:Hello.Iwouldliketospeaktoyourdirectorofhumanresources,Ms.Jenkins,Please.A:Justamoment.I'llchecktoseeifsheisatherdesk.MayItellherwhoiscalling?B:ThisisBillBurtonfromMilfordInsurance,I'mcallinginregardstoourmeetingnextTuesday.A:Thankyou,Mr.Burton.Canyoupleaseholdforamoment?I’llchecktoseeifsheisavailabl e.B:Noproblem.A:I'msorry.Ms.Jenkinsisawayfromherdesk.Shehasalreadyleftforlunch.Wouldyouliketoleaveam essageforher?B:Yes,pleasehaveherreturnmycallwhenshereturnstotheoffice.It'sbestifshecangetintouchwithmebefore3pmtoday,shecanreachmeatmyofficenumber,635-8799.A:I'msorry.Ididn'tquitecatchthat,couldyoupleaserepeatthenumber?B:Noproblem,myofficenumberis635-8799.Tellhertoaskforextension31.A:I'msorry,Mr.Burton,justtoconfirm,yournameisspelledB-U-R-T-O-N,isthatcorrect?B:Yes,andIrepresentMilfordInsurance.A:IwillmakesureMs.Jenkinsreceivesyourmessageandreturnsyourcallbefore3pmthisafternoon.B:Thankyouverymuch.Dialogue2A:Hello,PasadenaInn,thisisSandy,howmayIdirectyourcall?B:I'dliketospeaktosomeoneaboutreservations.A:Icanhelpyouwiththat.Whatdatewouldyouliketomakeareservationfor?B:We'llbearrivingMay12th,butIwouldliketomakereservationsforpenthouse.A:Oh,I'msorrySir.Ionlyhandlebookingsforourstandardrooms.ThepersonyouneedtospeakwithisTo nyParker,Hemakesallthearrangementsforourexecutiveaccounts.Unfortunately,he'snothererightnow.CanItakeyournameandnumberandhavehimgetbacktoyou?B:Whendoyouexpecthimbackin?A:He'llbeoutallafternoon,hemightnotbeabletoreturnyourcalluntiltomorrow.Willthatbealright?B:Yes.Isuppose.MynameisSamDarcy.Hecancontactmeat660-843-3235.A:Couldyoupleasespellyourlastnameforme?B:Sure.It'sD-A-R-C-Y.A:Okay.Mr.Darcy,andyourphonenumberis660-843-3233?3.MakingTelephoneAppointments电话预约DialogueoneM:Hello,BillBretonspeaking. WhatcanIdoforyou?F:Hello,Mr.Breton,thisisJennyJenkinsofBradfordandsonsreturningyourcall. I’msorryyou第8页共89页商务英语情景对话100主题missedmewhenyoucalledmyofficethismorning. Mysecretarysaidyoucalledconcerningourmeeting nextTuesday?M:YesMsJenkins,thankyouforreturningmycall. I’mgladtofinallygetholdofyou.Iwanttoletyou knowIwillnotbeabletomakeourmeetingnextTuesday. Iwouldbeoutoftownthatday. Isthereany possibilitywecanmovethemeetingtoMonday?F:Iamsorry. I’mafraidIamcompletelybookedonMonday.WoulditbePossibletopostponeuntilyoureturn?M:Oh,dear. IwascountingontakingcareofourmeetingbeforeIleave. ButIsupposeIcanshutoffa fewthings. Yes,wecanarrangesomething. IwillbebackThursdaymorning. WhataboutThursday afternoon?Wouldthatworkforyou?F:Thatshouldbefine.Shallwesayabouttwoo ’clock?M:Perfect!Ilookforwardtoseeingyouattw oo’clocknextThursdayafternoon.Ifyouneedtochange thetime,plsfeelfreetocallmeonmycellphone.F:ThanksBurdon,I’llseeyouonThursday.DialoguetwoF:HelloM:Hello,isDorasavailable?F:ThisisDoras,whoiscallingplease?M:Hi,Doras,thisisMikecallingfromparker’I’sdentistrymcallingto.confirmyourappoint mentfortomorrowmorningat9amwithDoctorParker.F:Oh,Ialmostforgot.Thankyouforcallingtoremindme.Actually,Idoneedtochangethetimeofmyappointment.Ihaveaschedulingconflict,AndIcan’tmakeitthatearly.M:IfIputyouinthatlaterslot,wouldthatworkout?F:Itwouldhavetobeafterlunch. Doyouhaveanythingavailableabout2o ’clock?M:Sorry,Mam. Theonlyopeningwehaveafterlunchis1:15, butImightbeabletoworkyouinat4:00. Wouldthatbeabettertime?F:That’sallright.IthinkIshouldbeabletomakeitat 1:15. Canyouputmedownforthattimeslot?M:Noproblem,Ihaveyourappointmentchangedfromtomorrowmorningtotomorrowafternoonat1:15F:Wonderful.Thanksverymuch.4Memos备忘录Dialogue1A:Ihavebeenwaitinghereintheconferenceroomfortenminutesalready,whattimeisthemeetingstart?Whereisanyoneanyway?B:Didn'tyouhearaboutthat,ourmeetingwaspostponeduntilFriday.A:Whythemeetingwaspostponed?Noonetoldmeanythingaboutit.B:Didyougetthememo?A:Whatmemo?Theyhaven ’tanymemothiswholeweek,Icheckmyinboxeveryday. AndIhaven ’t第9页共89页商务英语情景对话100主题seenanything.B:Thememowentout3daysago.Itshouldhavemadetoyourinbox,butmaybelostinallcollectors onyourdesk.A:YouknowhowthingsgetpilotaboutmydeskwhenI'mbusy. IknowsometimesIdomanyplease things,ButIalwaysreadallthememosgoaround;theygodirectlytomyinbox. Areyousureweresend towholeoffice?B:Itshouldhavegotaroundtoeverybody, theyalsopostacopyofthememointhebreakroom.Don'tyoueverlookatmessagespostonthebulletinboard?A:I'musuallytoobusytotakeabunchof coffeebreakbythewatercooler, Anyway,I'msurethe memonevergettomyinbox,I'llhavetotalkoursecretaryaboutit.B.That'sright,Youwillneverknowwhatyourmissingoutofitifyoudon'treadthememos.Dialogue2A:Ms.Dorsen, Ineedtotakeadictationforme,B:Yes,sir.A:Theyshouldgooutintraofficememorandumtoallemployeebythisafternoon, areyouready? B:Yes,sir,Goahead.A:Attention all staff: effective immediately, all office communication arerestricted toemailcorrespondenceasofficialmemos, theuseofinstancemessageprogrambyemployeeduringworkhour arestrictlyprohibited.B:Sir, Does this apply to intra office communication only or relate a lso restrict externalcommunications?A:Itshouldapplytoallcommunications.Notonlyinthisofficebetweenemployees,butalsoanyoutside communications.B:Butsir,manyemployeesuseinstancemessagingtocommunicatewithclients.A:Thiswerejusthavetochangethecommunicationmethods,Idon'twantanyoneuseinstance messaginginthisoffice,itwastetoomuchtime. Now,please,continuethememos. Wherewerewe? B:Thisapplytointernalandexternalcommunications.A:Yes, anyemployeewhopersistusinginstancemessaging, willfirstreceiveawarning, andplacedonprohibition,andthesecondsense,theemploymentwill betermination.Anyquestionregarding thisnewpolicymaybedirectlytothedepartmentofhis.B:Isthatall?A:Yes, pleasegivethismemotypeoutanddistributetoallemployeesbefore4:00PM5/BusinessCorrespondenceDialogueone.A:DidyouseetheletterIgotfromBradformfilms?Theysenttherespondstoyourphonecalllastweek.B:Ifyouwanttoseesomethingaboutmycalllastweek, whydidn'ttheysentittome?A:Iguessitmusthavecontactinformation, sotheysentitaddressedincareofyourdepartmenthead,第10页共89页商务英语情景对话100主题anyhow,theywrotetoconfirminreadingwhatyoudiscussedaboutMiltoncontract.B:CanIseeitfirstinseconds?A:Sure, hereitis.B:DearMr.Clock, bothertoyourtelephonecalllastFriday, I'mreadingtoconfirmourmeetingonJuly 21st,aswediscussed, ourmeetingistoreviewthecontractdetails.A:Didtheyaskyoutosentthefilesbeforehand?B:Let'ssee, We'llbegratefulforthecompletetosendrelatedmaterialstoourofficepriortoourmeetin g.Itlookslike... Hey!Wasthereanythingelsewassendalongwiththisletter? A:Idon'tthinkso, whydoyouask?B:Theletterwrites: pleasefindtheenclosedcopyofouragendaforyourreview,Idon'tseeanythingelseintheenvelope.A:Maybetheyforgottoattachittotheletter. Youshouldgivethemanothercall.Dialogue2.A:Canyouhelpmeforaminute?B:Sure, whatIcandoforyou?A:I'mtrytowritealettertooneofourclients, ButIjustdon'tknowexactlywhattosay, Idon'tevenknowhow togetstarted, IknowIshouldwrite dearMr. Mrs.orMs., buttheproblemisIdon'tknowthenameofcontactperson.B:YoucanjustputDearSirorMadam,officialesenotpersonal, youcanwritetowhommayconcerned.A:OK, SoIfirstthanksthemfortheirbusiness, Icansaysomethinglike"weareverygratefulforyourcontinuesupport", Howisthat?B:Good!Butalso,writeoffthebedyouwanttotellthemthereasonofyourwriting, givethemmore reference.A:Like"Regardingournewproductline, wewouldliketoannounceaspecialpricediscount"B:Right,doyouneedthemtorespond?A:Yes, theletterwouldhaveasurveyinside, andtheyshouldcompleteitandreturntoouroffice. HowshouldIwritethat?B:You cantell them"Pleasefindingtheenclosedcustomerservicesurvey, elsealso,youcansay:"Attachacustomersurvey". Ifyouneedresourceitrightaway, youcantellthemtheurgentbysaying"Pleasereturnthesurveywithoutdelayassoonaspossible. Maybeitmore politewith thisasearlyasconvenience."B:Great!andwhatdoyouthinkIshouldcloseitwith?A:Sinceyoudon'tknowthemthatwellpersonally, probablythebestwayiswouldbeyour?oryoursincerely, youcanalsosayBestRegards.ButIdon'tthinkitwouldbepropertybecauseyoudon'thave thename. Andobviously,shouldhavethem.B:OK, Thanksalotforyourhelp!6PlacinganOrder下订单第11页共89页商务英语情景对话100主题Dialogue1A:Ourtonercartridgesarealreadyoutofink...Couldyoumakeanorderforanewset?B:Wewillneednewcartridgesforalloftheofficeprinters?Thatwillbealargeorder, probablyabouttwoorthreecases.Theofficesupplystoreweusuallygothroughmightnothavethatmanyinstock.A:Youcandoublecheckwiththehousekeepingdepartment, butIamprettysureallofthemachines will neednewcartridges. Lasttimewhenwemadeourorder tothesupplier,thequantitywasalso especiallyhigh.Theyareusedtoreceivingsuchbulkordersfromus. Aslongaswegivethemaheads upacoupledaysinadvance,theycanusuallyfilltheorder.B:OK,Iwillmakeafewcallsandrunourorderbyhousekeepingfirsttomakesure. Isthereanything elseweneedtoorderwhileIamatit?A:Ithinktheonlythingistoner.Trytoseeiftheycandeliveritbeforetheendofbusinessdaytomorrow.W eshouldreallytrytodobetteraboutwaitinguntilthelastminutetofillordersthatare usuallymadeonamonthlybasis. Anyhow, seewhatyoucandotoexpeditetheorderthistime.B:OK, willdo.Dialogue2A:MayIhelpyou?B:Yes, Iwouldliketoplaceanorderfortonercartridges. Wehaveastandingagreementwithyour company, sowewillneedthesameamountaslasttime.A:Letmekeyinyourinformationintomycomputer. Iwillpullupourrecordsforyou. Doyouhave anordernumber?Whatnameistheorderlistedunder?B:ItshouldbeunderLeslieSmith.Thenumberis184796A:Yes, Mr. Smith. Ihaveanorderforthreecasesofcartridges, itthatwhatyouwouldliketo refill?B:Yes.A:Istherethecorrectbillingaddress?B:No, plspostthebillto124HildrodLane, MiltonCounty, 98830.A:Iwillsendyouaninvoiceinthenextfewdays. Yourordershouldbedeliveredbeforetheendofthe dayonMonday.B:Thankyou.7Co-WorkersDialogue1A:I'mreallyfedupwithHarry!He'sthebiggestairheadI'veevermet.Healwaysmakescareless mistakes, andhe'sapaintoworkwith.B:Youshouldn'tbesonegative.You'llalwayshavesomeco-workersthatarehardertoworkwiththanothers. Butif youarenegativeandstartname-callingintheoffice, itwill makeabadworking environmentforeverybody.A:Youonlysaythatbecauseyoudon'thavetoworkwithhim. Thepeopleinyourdepartmentseemto第12页共89页商务英语情景对话100主题capableandnicetobearound. TakeMaryfor example.She'ssmartandenthusiastic. I've neveranyoneascheeryassheis.B:Everybodyhastheirstrengthsandweaknesses. EvenLarry. Hemightbeapaintobearound, buthe'salsoverygoodatstayingin budgetonprojects.Mary, ontheotherhand,spendsourprojectmoneylikethere'snotomorrow. Also,she'sneverwillingtostayalittlelaterattheoffice. Shealwaysleaveat5:00pmsharp.A:Isn'tthereanyoneintheofficethatisaperfectco-worker?WhataboutBob?EverybodylovesBob. Eventhoughhe'sfreshoutthecollegeandstillabitgreen, heisagreatco-worker.B:Youareright.He'sahardworker,easytogetalongwith,honest,andheneverstealsthecreditonproject s.Theonlythinghe'slackinginisexperience.A:Maybethat'swhyhe'ssonice!Dialogue2A:Doyougetalongwithyourco-workers?B:Igetalongprettywellwithmostofthem. Itseemstherearealwaysafewrottenapplesinthebunch, though. LikeMargaret. Idon'tknowwhymanagementhasn'tfiredheryet. She'saterriblegossip. A:Doyouthinkmanagementshouldfiresomeonejustbecausetheygossip?B:It'snotonlythatshegossip, butshealsotriestostartproblemsamongotheremployeesbyspreading rumorsandtellingliesaboutherco-workers. She'snottrustworthy, andinmyopinion, Ithinkshe's nuts.A:Sohowdoyoudevelopgoodrelationshipsintheoffice?B:Ithinkoneoftheimportantthingsisjusttobeconsiderateofyourco-workers'feelingsandneeds. If youareawareofotherpeopleanddoyourparttomakeagoodworkingenvironment, youshouldbeable togetalongwithmostofthepeopleyouworkwith.A:Ithinkyou'reright. Butitdoesseemthattherearealwaysafewco-workersthatarehardertowork withthanothers.8BossesDialogue1A:Howarethingsattheofficelately?B:Justawful. Twoweeksago, wegotanewboss, andIcan'tstandhim. Heisreallyunreasonable aboutourworkload. Sincehecame, I'vebeensobusythatIhaven'thadtimetobreathe!A:Thatbad, huh?Whatabouthispersonality?It'saniceguyatleast?B:Ishouldbesolucky. Henotonlygiveustoomuchwork, butheisalsojustplainmeanaboutit. Heconstantlyyellsatusorcriticizesus. Heisalwaysdegradingtheemployees.A:Whataterribleworkingenvironment!Haveyoutriedtotalkanyoneaboutit?Maybethebossofyourb oss?B:Iwasgoingto, butmybossguessedwhatIwasthinking. Hegavemesomuchworktodothis afternoonthatIdidn'tgetaroundtomeetingwiththesupervisorofourdepartment.第13页共89页商务英语情景对话100主题A:Itmustbeterrible.Whydon'tyoujustquit?B:Ifitwasn'tforthemoney, Iwouldquitinaheartbeat. Buttheproblemis, Ican'tsupportmyself ifIdon'twork.A:Yeah. Butabosslikesthat?Todealwithhimeveryday, youshouldgetaraise!Dialogue2A:Doyougetalongwithyourboss?B:ActuallyIdo.Sheisreallyunderstandingandreasonablemostofthetime.TherewasonlyonetimeIdidn 'treallyagreewithher.A:Whenwasthat?B:Onceshefiredoneofmyco-workersfordrinkingonthejob. Ifeltbadforhim, becauseitisso hardtofindajobthesedays,andhehasafamilytosupport.A:Well,heshouldn’havetbeendrinkingonduty.It'syour boss'responsibility tomakesureemployeesaresafe, andalsodoingtheirjobs.B:Youareright. Shewasbeingagoodbosswhenshefiredhim, ButIjustfeltsorryforhim, that 'sall.A:Didthisincidentwithyourco-workeraffectyourrelationshipwithyourboss?B:Notreally.Allofusattheofficerespectourbossalot.A:Youareluckyyoucangetalongsowellwithyourboss. Itmakesabigdifferenceinhowmuchyou enjoyyourjob.B:Nokidding. Ifyoudon'tlikeyourbossorco-workers, theycanmakeyourlifemiserable.9BrainstormingDialogue1A:Haveyouthoughtupanygoodideasforourbusinessproposal?B:Ihaven'tcomeupwithanythinggoodyet.Somehowmybrainisn'tfunctioningtoday.A:Maybeyoushouldtakeabreak, you'vebeensittingatyourcomputerforthreehourstryingtop utsomethingtogether.Nowonderyourmindisn'tverysharpnow.B:Icameupwithafewdifferentthoughtsontheproposal, butnowI'vecompletelyrunoutofideas .A:Maybewecanshelvetheproposalforawhilewhileyoubrainstorm.B:Wecoulddothat, butIhatetoputeverythingonhold.A:You'reright, it'snogoodtohavethingsupintheairfortoolong.Dialogue2A:We'vegottocomeupwithawaytosolvethisproblem!Nooneisgettingalltheirworkdoneduringthe workday.Weneedtodosomebrainstormingtocomeupwithatime-managementsolutionforouroffice.B:Well, whatdoyousuggest?It'snotthatweareall wastingalotof time. Factis, we'reunderstaffed. Peoplejusthavetoomuchtodo.A:Soyouthinkweshouldhiresomenewpeople?Thatisonepossiblesolution. Whatelsecouldbethe第14页共89页商务英语情景对话100主题problem?B:Maybewedohavesomeproblemswithtime-management. Ifpeoplewerealwaysontimetowork, theymightgetmoredoneinthemorningbeforelunch.A:That'strue.Also,maybewe couldshortenthelunchbreakfromonehourtofortyfiveminutes. Thatwouldaddalittletimetoeveryone'sday.B:Fifteenminuteswouldbegood, butIwonderifitwouldmakeabigimpactontheemployees'output. Istillthinkit'saproblemwithtoomuchworkload.A:Weendeduprightwherewestarted.Maybeitistimetolookforsometempworkerstohelpwithafewpro jects.Thatwouldlighteneveryone'sload.10CommutingDialogue1A:Where'sBill?Theambassador[?m'b?s?d?]isalreadyhere.Themeetingissettostartat9am.B:He'slateagain.Trafficisprobablyholdinghimup. Youknow, hecommutesfromthesuburbs. It'snoteasycommutingeveryday.Weshouldcuthimsomeslack.A:Eventhoughthetrafficisbumper-to-bumperoutthere, Idon'tthinkit'sheavytrafficthatmakesBilllat e. Hetakesthetrain, remember?B:Oh, that'sright. Well,thetrainshouldn'tbelate. Thatmeansthereisonlyoneexplanation....Billmusthaveoverslept .A:Well,tobefare, sincehe'scomingallthewayfromLancaster, he'sgottogetupmuchearlierthantherestofus. Hemustgetstartonhiscommuteabout6:30, notellingwhattimeheactuallyget sup.B:That'sright, becausehe'sgottogettothetrainstationfromhishouse,thentakethebluelineintothecity, thenswitchtrainstotheredline.Inall,thetrip'sgottotakemorethan2hours.A:Whydoesn'thejustdrivetowork?B:It'stoodifficult toparkyourcarinthecity. Also, thetrafficcominginfromthesuburbsisanightmare.Dialogue2A:Ican'twaituntilmycarisrepaired. Thecommutingwithpublictransportationiskillingme.B:Itcan'tbethatbad.A:Butitis!Takethismorningforexample.Thesubwaywassopackedthismorning;Igottotallysquishedb yaboutahundredbusycommutersonthewaytowork.B:Atleastthesubwayisbetterthanthebus.It'sfasterforonething.Andusuallylesscrowded.Butthedrawbackisthatthesubwayismoreexpensivethanthebus.Itaddsupovertime,ifyoutakeiteveryday.A:That'strue.Thebusisevenworse.Justthinkingabouttakingthebuseverydaymakesmetired!Hey, howdoyougettoworkeveryday?B:Iridemybike. Idon'tlivetoofaraway, soit'sprettyconvenient. it'sonlyaboutatenminutebike第15页共89页商务英语情景对话100主题ridefrommyhousetotheoffice.A:I'llbetit'sgoodexercise, too...agoodwaytokeepfit.B:Yes, notonlyagoodwaytokeepinshape, butagoodwaytorelievestressaswell. Whileyou're stressedoutbyyourcommute, I'mreleasingallthestressofthedaywithmine.011TheworkinglunchDialogue1A:Excuseme,Don?Ihatetobotheryou,butIneedyourhelponsomething.DoyouhavetimetobriefmeontheMar tinaccounttoday?B:Oh, that'sright.Youaresupposedtodeliverabriefonthataccounttomorrow. Iknowthereare somethingsIneedtosharewithyouaboutthat. But, gosh, Idon'tknow.... Thingsarereallybusy formetoday, theonlytimeIcanmanagetosqueezeoutmightbeoverlunchbreak....A:Ihatetomakeyouworkthroughyourlunchbreakwithhowbusyyouare....B:It'sokay....I'vealreadyhadseveraldaysinarowworkingthroughlunch....A:Howaboutthis.... Wecanmakeitaworkinglunchthisafternoon, andI'llordersomeChinese foodfordelivery. It'llbemytreat.B:Youdon'thavetodothat....A:Iinsist. Ireallyappreciateyoutakingtimetoworkwithmein. Whatisyourfavoritefastfood?I'll catertoyourtaste.B:ActuallyIdolikeChinese.... Let'smakeitadateforChopSueyandtheMartinaccountatabout12:30. Doesthatsoundgood?A:Great.I'llbringthefood.Dialogue2A:Forourlunchmeetingwiththeinvestors, dowehavetomakeareservationattherestaurantordo wejustshowup?B:Usuallyforlunch, wedon'thavetoreserveatable, theyshouldallowwalk-ins. Buttobeonthe safeside,I'llorderatableforhalf-pasttwelve. Willthatsuityourschedule?A:I'vearrangedtomeetthemattherestaurantattwelve. Canyoumakethereservationalittleearlier ?Ifwestartearlier,itwillgiveusmoretimeforalongerlunch.B:Areyouplanningontreatingtheinvestorstoafull-coursemeal?A:Yes,we'llstartwithappetizers, followwithasoupandsaladcourse, thenmaindishesofprimeriborcordonbleuchicken,andfinishupwithadeliciousrichdessertofsomesort.B:That'llbeprettyheavyforamid-daymeal, don'tyouthink?A:Asalongaswestayawayfromanythingalcoholic, weshouldbeokay.B:Withyourprimeribandchickenchoices, you'dbetterhopenobody'svegetarian.。
商务日常英语口语情景对话大全
商务日常英语口语情景对话大全想要快速提高商务英语口语，其实最好的练习材料是商务英语口语情景对话。
以下是小编给大家整理的商务日常英语口语情景对话大全，希望可以帮到大家商务日常英语口语情景对话大全初次见面A：Excuse me, but aren't you Mr. Jackson from Australia?对不起，您是澳大利亚来的杰克逊先生吗?B：Yes. Are you Mr. Robin?是的，你是罗宾先生吗?A：Yes. Here’s my business card. We’ve been looking forward to meeting you.是的，这是我的名片。
我们一直在期待见到您。
B：Thank you. I’m also delighted to meet you.谢谢，我也很高兴见到您。
商务日常英语口语情景对话大全谈判A：What's your best price for that item?这种货你们最低价是多少?B：The unit price is $12.50.单价是12.50美元。
A：I think the price is a little high. Can't you reduce it?我觉得这个价贵了点，你能不能减一点?B：I'm afraid we can't. $12.50 is our rock bottom price. If you purchase more than 10,000 units we can reduce it to $12.00.恐怕不行，12.50美元是我们的底价。
如果你订货超过10,000件，我们可以减到12.00美元。
商务日常英语口语情景对话大全邀请客户A：Mr. Smith, welcome, we are very glad you are here to meet us this afternoon.史密斯先生，欢迎您能来，我们非常高兴你能来和我们共进午餐。
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商务情景对话（共30篇）Table of contents 目录1 Faxes传真2 Telephone Calls电话3 Making Telephone Appointments电话预约4 Memos备忘录5 Business Correspondence商业信函6 Placing an Order下订单Office Talk办公室谈话7 CoWorkers同事8 Bosses老板9 Brainstorming集体讨论10 Commuting乘公交车上下班11 The Working Lunch工作午餐Business Trip商务旅行12 International Business Travel国际商务旅行13 Dressing for Business商务着装14 Hotel Situations旅馆情景15 Negotiating the Subway乘地铁Client Reception接待客户16 Receiving Clients接待客户17 Entertaining Clients招待客户18 Accommodating Foreign Clients接待国外客户19 Factory Tours参观工厂Business Communi zations商务交流20 Personal Introductions个人介绍21 Small Talks聊天22 Defivefing Bad News传达坏消息23 Polite Questions礼貌提问24 Farewells道别Negotiation谈判25 Clarifying the Stakes说明利害关系26 Making Concessions做出让步27 Discussing the Bottom Line讨论底线28 Accepting and Confirming接受和确认29 Hard Bargainers VSSoft Bargainers强硬的对手和温和的对手Company Organization公司结构30 CEO执行总裁1 Faxes传真Dialogue oneM: Can you have the briefs from the Anderson firms lawyer on my desk by tomorrow morning. There are quite a few very time sensitive matters with this case. I'm afraid I can't wait any longer.F: Getting those Andersons briefs has been harder than you can imagine. I have to try to contact their lawyer many times, but every time I call h is secretary says he’s in a meeting or out of the office or away on business. I am beginning to think he is trying to avoid me.M: That's highly possible. He knows if we miss our filing deadline, we don’t stand a chance to compete against them for the bid. Try to get a hold of him again. Give him a call and see if he can fax them first thing.F: What if I can't speak to him directlyM: Ask his secretary to fax them. Its the same thing. Have them faxed over with a copy also faxed to Martin’s office.F: How do I find Martin’s fax number Is he in your rollerdeskM: No, but you can also call their office and ask the secretary to give you their fax number. I’ll email you their office number later today.F: Ok, I'll get on it first thing.M: Be sure you do, I need those briefs ASAPDialogue twoM:Did you put this morning's faxes on my deskI'm waiting for some urgent faxes from headquaters,I'm pretty sure they came in last night.F:Evething came in the office fax machine last night is all on your desk,but I noticed that some of faxes came through pretty blurred,maybe you take a look at them,if the copy is unreadble,I'll call then and ask them to refax.M:Yeah,you're going to have to call them and get them to being refax,these copies are so dark,I can't make out meaning of the words.F:What about that oneM:This oneThis one is so light and I can neither read it,how can I beingF:You know I think the fax machine is out of toner,I can change the toner condition,that should solve the problem.M:Yes,but this would have to refax it well,and look there's about 3 pages missing,it looks like the fax machine eight-half my important faxes,and ones are made throwed are so blurred or too light and unreadable.F:I guess the fax machine is out of paper too,don't worry,I'll have someone look at it this afternoon,and the meantime,I'll have your documents refaxed to our other fax machine.2 Telephone Calls电话Dialogue 1A:Hello,thank you for calling Bradford and Sons. This is Tracy speaking,How may I help youB: would like to speak to your director of human resources,,Please.A:Just a 'll check to see if she is at her I tell her who is callingB:This is Bill Burton from Milford Insurance,I'm calling to regards to our meeting next Tuesday.A:Thank you, you please hold for a momentI'll check to see if she is available.B:No problem.A:I'm sorry, is away from her has already left for you like to leave a message for herB:Yes,please have her return my call when she returns to the 's best if she can get in touch with me before 3 pm today;she can reach me at my office number,635-8799.A:I'm sorry,I didn't quite catch that,could you please repeat the numberB:No problem,my office number is 635-8799,Tell her to ask for extension 31.A:I'm sorry,,just to confirm,your name is spelled B-U-R-T-O-N,is that correctB:Yes,and I represent Milford Insurance.A:I wil make sure receives your message and returns your call before 3pm this afernoon.B:Thank you very much.Dialogue2A:Hello,Pasadena Inn,this is Sandy,how may i direct your callB:I'd like to speak to someone about reservations.A:I can help you with date would you like to make a reservation forB:We'll be arriving May 12th ,but I would like to make reservations for penthouse.A:Oh,I'm sorry sir,I only handle bookings for our standard person you need to speak with is Tony Parker,he makes all the arrangements for our executive ,he's not here right I take your name and number and have him get back to youB:When do you expect him back inA:He'll be out all afternoon,he might not be able to return your call until tomorrow,Will that be alrightB: name is Sam can contact me at 660-843-3235.A:Could you please spell your last name for meB:'s D-A-R-C-Y.A: Darcy,and your phone number is 660-843-3233B:That's 3235.A:Sorry!'ll have Tony call you first thing tomorrow morning.3. Making Telephone Appointments电话预约Dialogue oneM:Hello,Here Berton speaking,what can I do for youF:Hello,Mr Berton,this is Jenny Jenkins of bradford and sons returning your call,I’m sorry you missed me when you called my office this morning,my sacretary said you called concerning our meeting next TuesdayM:Yes Ms Jenkins,thank you for returning my call,I’m glad to finally get hold of you.F:I want to let you know I would not be able to make a meeting next Tuesday,I would be another town that day,isthere any possibility we can move the meeting to MondayM:I’m afraid I completely booked on Monday,what it would be Possible to postpone until you returnF:Oh,dear,I was carrying on taking care of our meeting before I leave,but I suppose I can shut off somethings,yes,we can arrange something,I will back Thursday morning,what about Thursday afternoon,would that work for youM:That should be fine,shall we say about two o’clockF:Perfect,I look forward to seeing you at two o’clock next Thursday afternoon,if you need to change the time,pls feel free to call me on myself phone.M:Thanks Burdon,I’ll see you on Thursday.Dialogue twoF:HelloM:Hello,is Doras availableF:This is Doras,who is calling pleaseM:Hi,Do ras,this is Mike calling from parker’s dentistry,I’m calling to confirm your appointment for tomorrow morning at area with doctor parker.F:Oh,I almost forgot,thank you for calling to remind me,actually,I do need to change the time of my appointmentI have a schedule conflict,and I can’t make it that early.M:If I put you in that later sport,would that work outF:It would have to be after lunch,do you have anything available about 2 o’clockM:Sorry,the only opening we have after lunch is 1:15,but I might be able to work until at 4:00,would that be a better timeF:That’s all right。