和睦家医疗与医疗保险的合作模式创新
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北京和睦家医院 Beijing United Family Hospital 北京和睦家康复医院 Beijing United Family Rehabilitation Hospital 和睦家朝外诊所 United Family CBD Clinic 和睦家复兴门诊所 United Family Financial Street Clinic 和睦家广渠门诊所 United Family Guangqumen Clinic 和睦家建国门诊所 United Family Jianguomen Health And Wellness Center 和睦家亮马诊所 United Family Liangma Clinic 和睦家启望治疗中心 United Family New Hope Clinical Center 和睦家顺义诊所 United Family Shunyi Clinic 和睦家五道口综合门诊部 United Family Wudaokou Clinic
和睦家医疗旗下的医疗机构几乎都包含全科科室，所有的和睦家全科医生均接受过专业 训练，可帮助病人诊治大部分疾病，因而也省去了大多数病人去看专科的高额费用。 Most of the medical institutions of United Family Healthcare(UFH) contain the department of Family Medicine, the doctors in the Department of Family Medicine at UFH are trained to address most of patients’ health care needs, thus eliminating the high cost of most patients to see a specialist. 保险直付体系一直是和睦家病患最便捷的支付方式，也让更多家庭能够承受得起享受和 睦家医疗的服务。 The direct billing system of insurance companies has become the most convenient way to pay of UFH patients, it also allows more families to afford the medical services in United Family Healthcare.
医者仁心 一路相随 With You All The Way 15
和睦家医疗服务 – 便捷性 About United Family Healthcare Mode Accessibility
关于和睦家医疗 About United Family Healthcare
天津 Tianjin
北京 Beijing
医者仁心 一路相随
With You All The Way
17
关于上海和睦家医院及诊所 About Shanghai United Family Hospital & Clinics
Shanghai United Family Hospital Pudong XinCheng Hospital
FengShang Clinic
1.2 和睦家医疗模式 – 四大特性
About United Family Healthcare Mode – Four Factors
2. 医院营收管理 Revenue Cycle Management 3. 总结 Conclusion
医者仁心 一路相随
With You All The Way
01
1. 医疗机构类型的多样性 Various types of Medical Institutions • 综合医院，康复医院，癌症治疗中心，卫星诊所 • General hospitals, Rehabilitation hospital, Oncology Center, Satellite clinics
医者仁心 一路相随
With You All The Way
17
和睦家医疗服务 – 便捷性 About United Family Healthcare Mode - Accessibility
2. 分级诊疗和转诊系统 近年来，全国各地相继出台了分级诊疗政策措施，推动分级诊疗试点。和睦家也在一 步一步推广和完善“和睦家就在您身边”的社区医疗服务核心理念，并以“家庭为导 向的个性化医疗服务”带来符合国际标准的个人、家庭以及社区三维度的健康管理服 务，扩展和睦家医疗在地域上的可及性，同时为更多患者提供便捷的医疗服务。 2. Hierarchical medical system In recent years, hierarchical medical system have been introduced across the country to promote this policy. United Family Healthcare also in step by step to promote and perfect the "United Family beside you" core idea of community medical services, and to" Family Oriented Individual Medical Service" to bring in line with international standards of three dimensions of individual, family and community health management services, expand the united family health accessibility, geographically and convenient for more patients to medical services.
形成连续性医疗服务模式 Continuity of Care Model
医者仁心 一路随
With You All The Way
14
1. 地域便捷 在和睦家医疗目标客户集中的北京、上海、广州、天津和青岛等经济发达区域，实现 不同服务能力医疗机构的区域化布局 • 北京和睦家诊所分布在建国门，复兴门等地区 • 上海和睦家诊所分布在华漕镇，金桥等国际社区 1. Convenient Location United family medical service group’s strategic layout has covered Beijing, Shanghai, Tianjin, Guangzhou and other first-tier cities, and the distribution in all types of medical institutions in the united family relatively concentrated area of the target groups, aiming to provide our target customers with the best possible medical services. • Beijing United Family Clinics locates at Jianguomen, Fuxingmen and other regions; • Shanghai United Family Clinic locates at Huacao town, Jinqiao international community, etc.
医者仁心 一路相随 With You All The Way 18
以全科医疗为中心 Family Medicine in the center
医者仁心 一路相随
With You All The Way
23
和睦家医疗服务网络 UFH Networked Care
医者仁心 一路相随
With You All The Way
青岛 Qingdao
广州 Guangzhou
医者仁心 一路相随 With You All The Way
上海 Shanghai
16
关于北京和睦家医院及诊所 About Beijing United Family Hospital & Clinics
轴与辐条模式 “Hub and Spoke Model”
20
和睦家医疗服务 – 可靠性 About United Family Healthcare Mode - Reliability
医者仁心 一路相随
With You All The Way
21
和睦家医疗服务 – 可承担性 About United Family Healthcare Mode - Affordability
2. 医疗能力的多样性 Various Medical Treatment
• 上海和睦家医院药师门诊 (MTM service) • 天津和睦家辅助生殖中心 (IVF) • 北京和睦家达芬奇手术机器人 (Da Vinci Robotic)
医者仁心 一路相随 With You All The Way 10
医者仁心 一路相随
With You All The Way
08
医者仁心 一路相随
With You All The Way
09
和睦家医疗服务 – 多样性 About United Family Healthcare Mode - Diversity
和睦家医疗旗下现在共有五家综合医院，一家康复医院，十四家卫星诊所，一个癌症治疗中 心，从医疗机构类型和医疗服务能力方面体现了和睦家医疗的多样性。 There are now five general hospitals, 14 satellite clinics, a rehabilitation hospital, a cancer treatment center, the diversity of United Family Healthcare is reflected in various types of medical institutions and the variety of medical services.
和睦家医疗模式的内涵
The Core Value of UFH Medical Mode
医者仁心 一路相随
With You All The Way
07
和睦家医疗服务 – 国际特色 About United Family Healthcare Mode – International Style
– 国际接轨: 科室设置、服务流程、配套商业保险 – International connection: Department settings, Medical process, Mating insurance companies – 国际氛围: 多国语言翻译、文化相通、管理方式一致 – International atmosphere: various language translation, cultural affinity and management style are consistent to western countries – 国际医师: 母语沟通、就医习惯、文化理解 – International physicians: Mother tongue communication, consistent medical custom, cultural understanding – 国际标准: JCI认证 – International standard: JCI certification
和睦家医疗与医疗保险的 合作模式创新
Improving Healthcare through Innovative Models in UFH way
目录 Content
1. 和睦家医疗模式的内涵 UFH Mode 1.1 和睦家医疗服务 – 国际特色 About United Family Healthcare Mode – International Style
和睦家医疗旗下的医疗机构几乎都包含全科科室，所有的和睦家全科医生均接受过专业 训练，可帮助病人诊治大部分疾病，因而也省去了大多数病人去看专科的高额费用。 Most of the medical institutions of United Family Healthcare(UFH) contain the department of Family Medicine, the doctors in the Department of Family Medicine at UFH are trained to address most of patients’ health care needs, thus eliminating the high cost of most patients to see a specialist. 保险直付体系一直是和睦家病患最便捷的支付方式，也让更多家庭能够承受得起享受和 睦家医疗的服务。 The direct billing system of insurance companies has become the most convenient way to pay of UFH patients, it also allows more families to afford the medical services in United Family Healthcare.
医者仁心 一路相随 With You All The Way 15
和睦家医疗服务 – 便捷性 About United Family Healthcare Mode Accessibility
关于和睦家医疗 About United Family Healthcare
天津 Tianjin
北京 Beijing
医者仁心 一路相随
With You All The Way
17
关于上海和睦家医院及诊所 About Shanghai United Family Hospital & Clinics
Shanghai United Family Hospital Pudong XinCheng Hospital
FengShang Clinic
1.2 和睦家医疗模式 – 四大特性
About United Family Healthcare Mode – Four Factors
2. 医院营收管理 Revenue Cycle Management 3. 总结 Conclusion
医者仁心 一路相随
With You All The Way
01
1. 医疗机构类型的多样性 Various types of Medical Institutions • 综合医院，康复医院，癌症治疗中心，卫星诊所 • General hospitals, Rehabilitation hospital, Oncology Center, Satellite clinics
医者仁心 一路相随
With You All The Way
17
和睦家医疗服务 – 便捷性 About United Family Healthcare Mode - Accessibility
2. 分级诊疗和转诊系统 近年来，全国各地相继出台了分级诊疗政策措施，推动分级诊疗试点。和睦家也在一 步一步推广和完善“和睦家就在您身边”的社区医疗服务核心理念，并以“家庭为导 向的个性化医疗服务”带来符合国际标准的个人、家庭以及社区三维度的健康管理服 务，扩展和睦家医疗在地域上的可及性，同时为更多患者提供便捷的医疗服务。 2. Hierarchical medical system In recent years, hierarchical medical system have been introduced across the country to promote this policy. United Family Healthcare also in step by step to promote and perfect the "United Family beside you" core idea of community medical services, and to" Family Oriented Individual Medical Service" to bring in line with international standards of three dimensions of individual, family and community health management services, expand the united family health accessibility, geographically and convenient for more patients to medical services.
形成连续性医疗服务模式 Continuity of Care Model
医者仁心 一路随
With You All The Way
14
1. 地域便捷 在和睦家医疗目标客户集中的北京、上海、广州、天津和青岛等经济发达区域，实现 不同服务能力医疗机构的区域化布局 • 北京和睦家诊所分布在建国门，复兴门等地区 • 上海和睦家诊所分布在华漕镇，金桥等国际社区 1. Convenient Location United family medical service group’s strategic layout has covered Beijing, Shanghai, Tianjin, Guangzhou and other first-tier cities, and the distribution in all types of medical institutions in the united family relatively concentrated area of the target groups, aiming to provide our target customers with the best possible medical services. • Beijing United Family Clinics locates at Jianguomen, Fuxingmen and other regions; • Shanghai United Family Clinic locates at Huacao town, Jinqiao international community, etc.
医者仁心 一路相随 With You All The Way 18
以全科医疗为中心 Family Medicine in the center
医者仁心 一路相随
With You All The Way
23
和睦家医疗服务网络 UFH Networked Care
医者仁心 一路相随
With You All The Way
青岛 Qingdao
广州 Guangzhou
医者仁心 一路相随 With You All The Way
上海 Shanghai
16
关于北京和睦家医院及诊所 About Beijing United Family Hospital & Clinics
轴与辐条模式 “Hub and Spoke Model”
20
和睦家医疗服务 – 可靠性 About United Family Healthcare Mode - Reliability
医者仁心 一路相随
With You All The Way
21
和睦家医疗服务 – 可承担性 About United Family Healthcare Mode - Affordability
2. 医疗能力的多样性 Various Medical Treatment
• 上海和睦家医院药师门诊 (MTM service) • 天津和睦家辅助生殖中心 (IVF) • 北京和睦家达芬奇手术机器人 (Da Vinci Robotic)
医者仁心 一路相随 With You All The Way 10
医者仁心 一路相随
With You All The Way
08
医者仁心 一路相随
With You All The Way
09
和睦家医疗服务 – 多样性 About United Family Healthcare Mode - Diversity
和睦家医疗旗下现在共有五家综合医院，一家康复医院，十四家卫星诊所，一个癌症治疗中 心，从医疗机构类型和医疗服务能力方面体现了和睦家医疗的多样性。 There are now five general hospitals, 14 satellite clinics, a rehabilitation hospital, a cancer treatment center, the diversity of United Family Healthcare is reflected in various types of medical institutions and the variety of medical services.
和睦家医疗模式的内涵
The Core Value of UFH Medical Mode
医者仁心 一路相随
With You All The Way
07
和睦家医疗服务 – 国际特色 About United Family Healthcare Mode – International Style
– 国际接轨: 科室设置、服务流程、配套商业保险 – International connection: Department settings, Medical process, Mating insurance companies – 国际氛围: 多国语言翻译、文化相通、管理方式一致 – International atmosphere: various language translation, cultural affinity and management style are consistent to western countries – 国际医师: 母语沟通、就医习惯、文化理解 – International physicians: Mother tongue communication, consistent medical custom, cultural understanding – 国际标准: JCI认证 – International standard: JCI certification
和睦家医疗与医疗保险的 合作模式创新
Improving Healthcare through Innovative Models in UFH way
目录 Content
1. 和睦家医疗模式的内涵 UFH Mode 1.1 和睦家医疗服务 – 国际特色 About United Family Healthcare Mode – International Style