unit5-商务英语视听说
《新视界商务英语视听说》(第3册) 新视界商务英语视听说第三册Unit 5
Listening script
What Is Teamwork
Script: Sometimes it’s nice to simply be alone. It certainly seems to be easiest to wait, go about things: no one telling you what to do, no one bothering you, no responsibilities, no nothing, you don’t have to worry about other people’s expectations, the feelings. You just have to “be”, but life doesn’t work in that way. Every day we work, study and share those around us. This is why working with others is one of the most important skills we all ever learn. The definition of teamwork can be described as the process of working collaboratively with group’s people in order to achieve common goals. A team consists of more than one person, each of whom has both different and similar responsibilities. The common elements of teamwork conclude interdependence, accountability, trust, sharing and leadership. Teamwork, your life, mine, to success. When working in groups around collaborative projects, work through conflict, communicate, share ideas, be responsible, be disciplined, respect others and succeed.
UNIT five 视听说和翻译
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Asking for and giving directions
Asking for directions To ask about a specific place
Where’s the International Bank, please? Could you tell me where the Empire State Building is, please? Excuse me, how do I walk to the Grand Theater from here?
Giving directions Prepositions of place
on the corner of the street in the middle of the block in front of the bank between the library and the post office in the park next to the train station right across the café opposite the park in the back of / behind the laundromat near / close to the City Hall
Giving directions To get to the theater
go straight down the street to the corner walk one block on Center Street turn left / right at the next traffic light take the bus / subway to … take a taxi to … I’m not sure, but I think … Of course there is one, … Sorry, I don’t know.
马海龙：商务英语视听说1到10单元重点词汇
马海龙：商务英语视听说1到10单元重点词汇Unit1Candidate 应试者Probationary 试⽤的Life insurance ⼈寿保险Base 把总部设在……Pre-interview ⾯试前Consultancy 咨询公司Cosmetics 化妆品Entail 需要Tackle 处理Transfer 调任Notify 正式通知Cosmetics 化妆品Resignation 辞职Advancement 发展空间;升职;晋升;进阶;每天的进步Take shorthand at 速记Be qualified for 合格的;适合;胜任;资格;有…的资格Farewell 告别，辞⾏，再见CPA certificate 注册会计师证书Bookkeeping 记账；管账Overseas branches 海外分⽀机构Unit2Allocation 分配Budget 预算Cost-effective 有成本效益的Rave about 赞扬Speak of the devil 说曹操，曹操到Data processing 数据处理Self-employed ⾃⼰经营的Entrepreneur 企业家Job-hopper 频繁更换⼯作的⼈Line Supervisor ⽣产线主管Stock 备料Holding company 控股公司Multinational company 跨国公司Private company 私⼈公司Subsidiary/affiliate company ⼦公司/附属公司Limited company 有限公司Joint venture company 合资公司Wholly foreign owned enterprise(WFOE) 外商独资企业Shareholders liability 股东责任Compensation 补偿Corresponding responsibility 相应的⼯作职责President/chairman 总统/主席CEO(Chief Operations Officer) ⾸席运营官Sales manager 销售经理Personnel manager ⼈事经理Finance director 财务总监Marketing manager 市场经理Office manager 办公室经理Production manager ⽣产部经理Catering supervisor 餐饮部主管Receptionist 接待员Air hostess/steward 空中⼩姐/乘务员Electrician 电⼯General manager 总经理Typist 打字员Accountant 会计Architect 建筑师，设计师Cashier 收银员Auditor 审计员Sales representative 销售代表PR consultant 公关顾问Bartender 酒保clerical workers/staff/assistants 办公室⼯作⼈员；全体办事员；⽂书助理Unit3efficient telephone techniques ⾼效的电话技术to some degree 在某种程度上present a good business image 树⽴公司的良好形象ring off 挂断电话put someone on hold 让某⼈等⼀下Distraction 使⼈分⼼的事物Lengthy 冗长的Finalize 使完成itinerary 旅⾏计划；路线Have a word with 与……商谈Go to …… on business因……出差Assembly coffee table 组合咖啡桌Directory 通讯录Switchboard 总机Rush order 紧急订单Unit4 Agenda 议程Come up with 想到Wayward 难以捉摸的Alliance 联盟Minutes 备忘录Proceedings 议程；项⽬Laptop 笔记本电脑Transcribe 转录；抄写Attendee 出席者Anonymous 匿名的Absentee 缺席者Pop in 突然出现Ups and downs 起落Figure out 想起，理解Bonus 奖⾦Quota 定额Shopping mall 购物中⼼Set an agenda 设置⼀个议程Product promotion strategy 促销策略Manufacturer 制造商Unit5Business associates ⽣意/商业伙伴Seek new markets 开拓新的市场Keep in touch with clients 与客户保持联系Facility 设施Modem socket 调制解调器插孔Upgrade 改善Courtesy bus 应宾车Routine ⽇常Tact 机敏Well-spoken ⾔谈得体的Easy 舒适的Declare 申报Duty-free 免税的Dutiable 应纳税的Pay duty on 为……纳税Formalities 正式⼿续Superb 极好的Balcony 阳台Cozy 舒适的Unit6Annual revenue 年营业额Prestigious 有声望的E-Business platform 电⼦商务平台E-Business suite 电⼦商务套件Shed light on 使……被了解Flip chart 活动挂图Asset 资产Brewery 酿酒⼚Corporate image 公司形象Unit7Humaniod 有⼈的特点的Mobility 灵活性Debut 初次推出，介绍Cart ⼿推车Tray 托盘Agile 敏捷的，灵活的Predecessor前任Touch-tone 按键式的Adjustable 可调整的Audio 声⾳的Preview 预览Block 妨碍Photocopier 复印机Bulk ⼤量Nuisance 讨厌的事On-site service 现场服务Refund 退款Antenna 天线Spreadsheet 扩展页Retail outlet 零售店Automatic ⾃动的Patented 获得专利Shrink-proof 防缩的Wrinkle-free 不皱的Sound-proof 隔⾳Battery-operated 电池供电Superior 优越的Foldable 可折叠的Washable 耐洗的Fragile 脆弱的Shock-resistant 抗震的Water-proof 防⽔的Antique古董Distinctive 独特的Ornamental 装饰性的；点缀的Conventional 传统的Exotic 异国情调的Showy 艳丽的Dated 过时的；陈旧的Extravagant 奢侈的Stylish 时尚的Authentic 真实的Exquisite 精致的Elaborate 精⼼制作的Handmade ⼿⼯制作的Exceptional 异常的Intricate 错综复杂的Competing products 竞争产品Competitor 竞争对⼿Best-selling model 最畅销的型号Unit8Civil aviation 民⽤航空Operating revenue 营业收⼊Year-on-year growth 同期增长Overhaul ⼤修Maintenance 维护Turbulence 动荡；颠簸Market share 市场份额Mechanic 技⼯，机修⼯Route 路线Cargo 货物Level off/flatten out 趋于稳定/持平/拉平Go up steadily 平缓上升Domestic routes 国内航线Net profit 净利润Exploring new markets 开发新市场Export volume 出⼝额Investment 投资Show/display/illustrate/demonstrate 显⽰Pie chart 饼状图Bar graph 柱状图Vertical axis/y-axis 纵轴Horizontal axis/x-axis 横轴Turnover 营业额Solid line 实线Fluctuated 上下波动Inflation rate 通胀率Inventory 库存High growth rate ⾼增长率Cut forecasts 缩减预测量Cut-throat competition 恶性竞争An end-of-year presentation 年末演讲Air carrier 客运航空公司Cargo service 货运服务Training program 培训计划Annual turnover 年营业额Market share 市场占有率Leading export markets 主要出⼝市场Total output 总产出Share price 股票价格Members of the board 董事会成员Unit9Expo 博览会Disseminate 传播Habitat 居住地Eco-friendly ⽣态友好的Epitomize 为……的缩影Embody 表达Aspiration 热望，渴望Metal wood （⾼尔夫球）⾦属⽊杆Club （⾼尔夫球等的）球棒Iron （⾼尔夫球）铁头球棒Putter （⾼尔夫球）轻击棒State-of-the-art 最新⽔平的Legacy 遗产Launch 将……投放到市场上Measurable 适当的Automotive 汽车的Delegate 代表Promotional literature 宣传资料Booth 摊位，展位Prospect 可能的顾客Lead 线索Trial order 试单Warranty 保修期Canned foods 罐头⾷品Marketable 畅销的Shipment 装运Fair organizers 展会主办⽅Unit10 Enquiry 询盘Invite a quotation 进⾏报价Firm offer 实盘Without engagement 没有约束⼒的Screw 螺丝钉Obliged 感谢的CIF(cost,insurance and freight) 成本，保险和运费价Offer 报价Scope 范围Initiate 开始，发起Quotation 报价，报价单Mode of payment ⽀付⽅式Speedboat 快艇Inventory 存货Backlog 积压Around the corner 临近Commission 佣⾦Hardware 五⾦器具Indication 指⽰Shipment 发货Backlog 积压其他Advertising campaign ⼴告战，⼴告宣传活动Advertising budget ⼴告预算Advertising agency ⼴告代理公司Product lifecycle 产品⽣命周期Product launch 产品发布The length of time 时间长度Market segment 市场细分Consumer profile 消费者概况Marketing 推销，促销Endorse/endorsement 赞同，⽀持，认可；宣传，代⾔Mineral water 矿泉⽔leave a tip 付⼩费exclusive 专⽤/独有/⾼档/豪华的；独家新闻/报道set back使花费，使破费estimate 估计，估价keep……within 保持在……内overspend 超⽀，花钱过多implement 贯彻，实施，执⾏，使⽣效invest （把资⾦）投⼊，投⼊（时间、精⼒等）delegate tasks to sb 把任务委托给某⼈inflation 通货膨胀bureaucracy 官僚主义/作风/体制incentive n.激励，⿎励（复数incentives）tax incentives 税收优惠exporter 出⼝商，出⼝公司domestic 本国的，国内的，家庭的the chamber of commerce 商会gross domestic product 国内⽣产总值revive the economy 振兴经济subsidiary ⼦公司，附属公司；辅助的，附属的distribute 分配，分发，分销discontinue 停⽌，终⽌modify 调整，稍作修改，润⾊aggressively promoted 积极宣传。
新视野商务英语视听说上课件U5
Script
Script
Task 2 2. Listen to another five conversations and fill in the blanks.
reserve a room check for rather full
ticket and passport
boarding pass tags
Room service
black
plainBiblioteka declare belongings
subject to
check out comes to
receipt
Script
Script
Follow-up Practice
Follow-up Practice 1. Listen to a conversation at the check-in counter, then complete the chart below.
Follow-up Practice 1. Answer the following questions briefly according to what you hear.
From January 15th to 18th. No, there isn’t. By credit card. He is booking a small conference room. He is asking for a wake-up call for tomorrow morning. Approximately 8 hours.
Work in pairs. What will people usually do when they travel by air? Rearrange the following steps in the correct order.
商务英语视听说答案
英语答案Scripts Unit 1Part II Listening and SpeakingTask 1 FAQs in job interviewSample answers:Q1.I am graduating in June from ABC University and my major is hotel management. I am an outgoing, energetic person. I enjoy teamwork very much. As part of my degree program, I needed to finish different projects with my teammates. I possess excellent interpersonal skills and a very positive attitude. My career aspiration is to become a successful hotelier. During my internship at the Grand Hyatt, I worked as a receptionist. My duties included offering friendly and efficient check-in and check-out service to guests, answering phone calls, taking and passing on messages to guests, I find that if I can make the guests happy, I will be very happy, too.Q2.I received honors in several school-wide English and computer contests. I enjoy working with people from different backgrounds. I am good atcommunicating, organizing and coordinating. If something blocks my path, I will look for a solution. I never give up easily.Sometimes I receive comments that I need to improve in the area of filing. I am now trying to improve by learning from others.Q3.Interest and career development are two of my criteria in choosing a job. Interest is the best motivation. I love the hotel business, so I will definitely devote myself to it. Moreover, high job satisfaction can be attained when the job is what I am interested in.Career development is very important for me when choosing a job. From what I know, Shangri-La provides equal career advancement for all staff. The job rotation plan and individually tailored training program are really exciting and helpful for young people like me.Task 2 Inappropriate questions in job interviewKey:Part III Language FocusKey:o Name: Cai Ningo Personality: serious-minded认真的; calm; humorous; easy-goingo Strengths: the ability to work with all types of peopleo Weakness: perfectionist; impatiento Work experience: six years’ financial industry experience with several companies; two years’ experience in an investment banko Qualification: graduated from Peking University in 2001 majoring in accounting; fluent English; bookkeeping记账and accounting proficiency in English.o Reasons for leaving last job: want to find a job that is challenging.o Questions about the job: W ould I be able to work abroad in one of your overseas branches?Part IV Viewing and SpeakingVideo 1 Applying for the position of financial consultantKey:Reasons for joining the company It is one of the leading international consultant corporations which came to China after China entered WTO.Working in this company would give him the best chance to use what he has learned at university.Relevant work experience He was involved in a factory restoration in Nanjing.Questions Are there any opportunities for Chinese employees to betransferred to the head office in New York or other branch officesaround the world?Result of the interview Chen Bo will be notified of the final decision by Friday.Video 2 Applying for the position of Sales ManagerKey:o 1.F T F F To 2.1) Sales Manager2) Five3) Brand Manager4) biscuits5) Business Administration6) oral EnglishPart V Case AnalysisHint:o She is not likely to get the job because she did poorly in the job interview. o Things went wrong:1. Use filler words (“you know”) too many times.2. Bad-mouth former employer.3. Inappropriate answers to interviewer’s questions, eg, “I would rather like to establish my own company”4. Ask inappropriate questions, eg. “Can I take time off for vacation?”5. Self-conceit—“I have no weakness”.6. Too much emphasis on travel.Scripts Unit 2Part II Listening and SpeakingTask 1 How is your job?Key:1) I haven’t seen you for years.2) what do you do now?3) I’m in the Research and Development Department.4) I knew you’d do something very challenging andcreative.5) I sometimes stay in the office after work to deal withunfinished tasks.6) I am still the accountant of that cosmetics company. Task 2 Describing jobsKey:1)personnel management2)developing markets3)planning4)execution5)sales targets6)team performance7)customer base8)customer satisfaction9)selecting, developing and managing10)cost-effective11)on time12)of good quality13)human and material resources14)training needs15)continuous improvementPart IV Viewing and SpeakingVideo 1 Introducing titles and responsibilitiesKey:1.Caroline Clinton: financial accountsLucy White: data processingAda Balck: management accounts2.Administration; Marketing; Engineering; Project Preparation;AccountingVideo 2 Do you like your job?Key:1.self-employed entrepreneur, buyer, Line Supervisor,Advertising Executive, Public Relations Manager2.Scripts Unit 3 Part I Warm-upGood afternoon. Today I’m here to talk about how to make effective business calls. Telephone communication is common nowadays, therefore, how to 1) ensure smooth business communication gets increasingly important. Now I’d like to introduce some tips on making proper business calls. First, you should know 2) the purpose of your call in advance. Make sure you have 3) all the documents you’ll need before you dial. One important thing we should not overlook is time schedule. Try to 4) schedule a specific time for calls. Before you make the call, be sure that you get rid of 5) all distractions. For example, turn off the radio, television, etc. When making the call, listen carefully and 6) confirm that you have understood each point. Don’t pretend you have understood when you haven’t. Another thing we should keep in mind is: let other people speak and try to avoid 7) interruptions. Speaking slowly and clearly is important. Try to avoid 8) strong accent. Besides, make sure 9) you sound polite and agreeable. Remember that you should not argue! Use 10) the optional choice method, such as “Which is better, Monday or Tuesday?”, “Morning or afternoon?”, “Ten or eleven a.m.”? And, of course, try to make your call brief. Avoid 11) lengthy calls. Additionally, don’t try to be funny—you may be misunderstood. The last tip you should bear in mind is to 12) smile while you are talking. Your listener can “hear” your smile.Part II Listening and SpeakingTask 1 Making a callScript:Key:F F T T F T F FTask 2 Leaving a messageKey:Message NoteTo: Louise PaulsonFrom: Paul JacksonPhone: 979-326-8965Message: Ring back to him about the order they placed lastFriday. They have to make some changes to the order. It’surgent.Taken by: RoyPart IV Viewing & SpeakingVideo 1 Leaving a messageKey:1. F F T T F2.Message 1) Will you tell him that we’ve just received yoursample of the new assembly coffee table and are quite happy with it?Message 2) Please tell Mr. Matthews we’re quite happy with the quality and design of the table, but the price is too high. We need somenegotiation on it.Message 3) Please inform Mr. Matthews that I won’t be able to get to your company early on Saturday because of the rail strike. I probably won’t arrive until that afternoon.Video 2 You are hard to get hold of!Key:1.First attempt1) A 2)CSecond attempt3) CThird attempt4) C5) BFourth attempt6) C2.1) When Ms. Mandel asked for Mr. Miller, the receptionist replied, “Hold on, please. I’ll connect you.”2) When Leo Miller found out that he was not the one Ms. Mandel asked for, he said,“I’m afraid you’ve dialed the wrong extension.”3) When Ms. Mandel was told she dialed the wrong number, she said,“Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please?”4) When the receptionist realized she had given the wrong extension, she said,“I’m very sorry, I didn’t notice that. I’ll put you through right now. Please wait a minute.”5) When Ms. Mandel phoned the receptionist the third time, she explained, “It’s me again—Ms. Mandel. I’m still having trouble getting through to Henry Miller… Can you help?”6) When Ms. Mandel said it was hard to get hold of him, Henry Miller replied, “Oh, I’m terribly sorry for the trouble.”Unit4Key:Key:•1) Arrive at the meeting ahead of schedule.•2) Consider using a tape recorder.•3) Use a consistent format.•4) Follow the agenda.•5) Be concise.•6) List specific outcomes.•7) After the meeting, write a meeting report from your notes. Key:F F F T FKey:•1) To figure out the reason for the sales drop and the actions to be taken.•2) The salespeople are not very motivated.•3) No, because the sales quotas are pretty high.•4) He proposes to lower the quotas.Unit5Key:C B B C AScripts Unit 5Key:C B B C ATask 2 Receiving visitorsKey:1)daily routine in the office2)whether the visitor has an appointment or not3)greet the visitor4)the visitor’s name, title and position5)apologize and make some suggestions6)express regret and explain why7)date, time, name and the firm the visitor works for.8)considerate and warm9)keep the visitor fully informed of the situation.Part IV Viewing and SpeakingVideo 1 Going through customsKey:1) What is the purpose of George’s travel?George is travelling on business.2) How long is he going to stay?He will stay for about a week.3) Who has invited George to attend the trade fair?He has been invited to attend the trade fair by his business associates.4) What is in the bag? Does George have to pay duty on it?His laptop computer is in the bag. It’s duty-free.5) Are the four packs of cigarettes that George has dutiable? Why or why not?No, good for personal use rather than commercial use are not subject to duty, and they are within the limit.Key:1.F2. T3.F4.F5.F6.F7.T8.F9.T10.FScripts Unit 6Part II Listening and SpeakingTask 1 A presentation by an HR ManagerKey:o 1. we are hiring foro 2. business software and consulting services o 3. 4,000o 4. large corporationso 5. 90 million dollarso 6. pretty fasto7. 29o8. a large project for a bankTask 2 Company profile of OracleKey:Company Profileo Presenter: 1) Monica Lio Title of the presenter: 2) Manager of the PR Department of Oracle China o Status: Largest 3) enterprise software company in the world the first 4) global software giant in Chinao Established time: in 5) 1977o Headquarters: Redwood Shores, 6) Californiao Employees: 7) 42,000o Annual Revenue年营业额: 8) 11 billion dollarso Development in China: entered China’s market in 9) 1989; set up Beijing Oracle Software Systems Co.Ltd in 10) 1991.o Oracle China Branches: Beijing, Shanghai, Guangzhou and 11) Chengdu.o Services provided: 9i E-Business platform, E-Business Suite, consulting services, 12) education and support services.Part IV Viewing and SpeakingVideo 1 Making a startKey:B A D E C谢谢观看! 欢迎您的下载，资料仅供参考,如有雷同纯属意外。
新视野商务英语视听说 (下册)答案【完整版】
新视野商务英语视听说下Unit 1 A Factory TourPartⅠ: warm-up(1)eat (2)tour (3)taste (4)enjoy (5)make (6)closed (7)shopPartⅡ: listening practiceTask1(1)f (2)e (3)g (4)j (5)c (6)h (7)b (8)a (9)d (10) iTask21.(1)aerospace (2)manufacturer (3)services (4)showcase (5)production(6) various (7) producer (8) advanced (9) globe (10) leader2.(1)～(5) F F F T FPartⅢ1. (1) c (2) b (3) c (4) a (5) a2. (1)6000units (2) only 1%(3) First, they will confirm the quality of each part according to the regulations at every point in the process. Also, they have computer-controlled equipment to test the quality of the semi-finished product and of the final product. Lastly, they send some products to the public quality-control centre for checking.PartⅣ1(1)200 markets across six continents (2) about 300000 (3)108 (4)8 (5)932(1)20～30 (2)13 (3)15 (4)30～45PartⅤ1. (1) c (2) b (3) c (4) c (5) b2. Thomas and Richard had a factory tour. Thomas was very impressed by the speed of the assembly line of the factory. Richard said that the high-speed assembly line was designed and made by their engineers and technicians. Then Thomas wondered how much the factory spent on new product development every year and how soon the order would be delivered. Richard told him that 8% to 10% of the gross sales was spent on new product development. He also said that delivery of new products depended on the size of the order and the items. Finally, Thomas asked Richard to give him some brochures on the products because he wanted his manager to know about them. Richard also said that Thomas’s manager would be welcome to visit the factory. PartⅥ1.The correct order is: d-g-e-a-c-h-b-f2.(1)history (2)first (3)consumed (4)manufacturing (5)secrets Unit 2 Trade FairsPart Ⅰ(1)China Import & Export Fair (Canton Fair), China Hi-Tech Fair, Beijing International Automotive Exhibition, etc.(2)kitchenware & tableware, general ceramics, home decorations, glassware, foodstuffs, native product, medicines & health products, sporting, travel & recreation products, office supplies, shoes, cases & bags, furniture, etc. (3) See a variety of goods, compare goods of different brands. Collect useful information such as catalogues, price list, etc; visit potential business partners; place orders.Part ⅡTask1(1) F (2) F (3) T (4) F (5) F (6) TTask2(1)domestic (2)suppliers (3)Customer (4)value (5)services(6)ideas (7)compare (8)specialized (9)innovative(10)up-to-date2. (1) new (2) reputation (3) world (4) range (5) latestPart Ⅲ1. (1) rentable (2) entertainment (3) transport (4) halls(5) exhibition (6) arena (7) facilities (8) conjunction2. (1) c (2) b (3) c (4) c (5) a (6) bPart ⅣJohn: (3) (2)Mr. Robbins: (1) (4) (5)2. (1) c (2) b (3) c (4) aPart Ⅴ(1) Canton Fair 2) biannually (3) renown (4) variety (5) turnover(6) exhibitors (7) opportunities (8) quality (9) promotion (10) volumePart ⅥQuestion 1: Miss Stewart, why did you want to exhibit in North America? Question 2: How did you choose the right one?Question 3: What did you do to prepare before attending the trade fair? Question 4: How were you able to exploit your business opportunities and generate new business?Question 5: What did you do after the trade fair?2. (1) a (2) c (3) b (4) a (5) bUnit 3 Marking EnquiriesPart Ⅰ(1)Ask for morn information concerning the product in the advertisement inyesterday’s New York Times.(2)Jackson Brothers(3)If I am the receiver, I will send the latest catalogue to the writer and answerall the questions that interest him.Part ⅡTask1 (1) C (2) B (3) ATASK21. (1) General (2) articles (3) Specific (4) content (5) specifications2. (1) steel screws in all sizes(2) CIF(3) Because the supplier is able to supply larger quantities at more attractiveprices(4) The supplier’s offer.Part Ⅲ1. (1) b (2) c (3) b (4) c2. (1) Export (2) Merchandise (3) flight (4) Production(5) 10 o’clock (6) sample (7) evaluated(8) purchasesPart Ⅳ1.(1) speedboats (2) price quote (3) around the corner (4) pay2.(1) US$6500 (2) 10% (3) shipment (4) US$7850Part Ⅴ1. (1) F (2) T (3) F (4)T2. If I were a farmer, the price would concern me most. The reason being that, first, form products do not generally sell at a high price so we have to keep production costs down. Secondly, taxes are fairly high at present and we have less support from the government, so our incomes are decreasing. That’s why I think the price is my greatest concern. On the other hand, if we can improve quality by buying better seeds and improving our handing methods, we can sell at a premium. That could increase our income.Part Ⅵ1.(1) c (2) a (3) c (4) b (5) c2.Agents need to be paid for their work. Sometimes they are paid a percentage ofthe order but that hardly induces them to negotiate low prices. Therefore, agentsare usually paid commission. This may be paid by the seller or by both seller and buyer.Unit 4 Negotiating PricesPart Ⅰ(1)listen (2) speak (3) interrupt (4) ask questions (5) penny(6) pound (7) assertive (8) aggressive (9) more (10) lessPart ⅡTask1(1)discount for bulk (2) minimum quantity (3) early-settlement discount(4)commission (5) contract, unit priceTask21.(1) T (2) F (3) T (4)F (5) F2.(1) FOB (2)agents (3)extra (4)Korean (5)exceptionsPart Ⅲ1.(1) b (2) a (3) c (4) a (5) c2.A: We are very interested in your X358 MP4 and are thinking of making a trialorder of 10000 pieces. What price can you offer us?B: As this is our first business, we can provide you with some preferential terms.How about $40 per piece?A: Oh, I’m afraid that’s way beyond our expectations. It’s even higher than what the other factories give us.B: Yes, we know there are lower price around but would you please look at the quality? Ours are much better than our competitors’. In addition, the demand for this item from our company is very high. We’re actually temporarily out of stock right now. Currently, demand is way ahead of supply in the market.A: We know about that. But don’t you think you should make some concessions to make your price competitive? Can we make it $35 if we place large orders?B: Well, that’s a tough deal. However, since we’re going into a long-termrelationship, maybe we can try to reach that bottom line for you.Part Ⅳ1.(1) b (2) c (3) c (4) b (5) a2.(1) Welsh (2) 60 days (3) 13.5 (4) 1000 (5) 22.5 (6) 3 (7) 1000 (8) 500Part Ⅴ1.(1) 4%, annual (2) expenses (3) publicity, personnel (4) 40% (5) next year2.Sample dialogue:A: Mr. Brown, I’m anxious to know about your offer.B: Well, we’re been holding it for you. Here it is. Five hundred cases of black tea, at 30 pounds per kilogram, CIF London. Shipment will be in June.A: That’s a steep price! It’ll be difficult for us to make any sales.B: I’m surprised to hear you say that. You know the price of black tea has gone up since last year. Our compares favorably with what you might get elsewhere.A: I’m afraid I can’t agree with you there. India has just come back into the market with a lower price.B: Ah, but everybody in the tea trade knows that America’s black tea is top quality. Considering the quality, I’d say the price is very reasonable.A: No doubt your tea is of high quality, but still, there’s keen competition in the market these days. I understand many countries are lowering their prices.B: OK. Then we’ll make it 28 pounds for this order. Is that ok?A: That’s a very small concession. Still, we want to do business with you because we think your packaging is excellent. We’ll go with this price this time but hope for a better deal for any further orders.B: Good, we can talk about further reductions later when we see how business is developing between us.Part Ⅵ1.(1) F (2) T (3) F (4) F (5) F (6) T (7) F2.(1) the quality of our product is much better than that of other suppliers(2) We can talk about that later.(3) if you can give me best price for this first order, we can start along-term relationship.(4) That really leaves us with nothing.(5) I’ll make that concession.Unit5 Placing an OrderPart Ⅰ(1) negotiate (2) accept and confirm an order (3) sign the contract(4) confirm the order (5) confirm further ordersPart Ⅱ(1) is a request to supply a specified quantity of goods(2) an enquiry with subsequent quotations(3) printed order forms(4) description, quantities, mode of packaging(5) agreed upon in previous negotiations(6) are legally bound to fulfill their agreement(7) at the agreed time(8) accept the goods supplied and then pay for themTask21. (1) F (2) F (3) F (4) T2. (1) b (2) c (3) a (4) bPart Ⅲ1. (1) Belster XP is the best copier for general use. With a combination of large capacity, small size and efficiency, it can be configured to suit almost all situations. Furthermore, it has an automatic document feeder.(2) The buyer can download the order form from the seller’s website, and fill in the name, address, telephone number as well as the item number of the desired photocopier. Then send the form to the address provided.(3) To make a payment, the buyer can write a payable cheque to the seller. Enclose it with the mail order form and send it to the address provided.2.A: Hello, I see from the Internet that you are a trading company who deals with sweaters and skirts in Guangdong Province. Is that right?B: Yes, that’s right. What can we do for you?A: We’re a Nigerian company, and we’re looking to order some clothes.B: Good, we provide a variety of clothes. So what kind of clothes are you interested in?A: Sweaters and skirts. But would you please first tell me your minimum order? B: Our minimum order is set at 5000 pieces.A: OK, that’s fine. I’ve selected two items from your online catalogue: items 6 and 18. But I would like to make some changes. Will you be able to accommodate me? B: Depending on what type of changes you want, it should n’t be a problem.A: For item 6, the sweater, I want the sweater to come in two additional sizes. Would you please add XXL and XXXL?B: OK. How about item 18?A: The size is ok with item 18. But we want to order both light and dark colours. Part Ⅳ(1) have a problem with (2) protects (3) cost (4) decorative (5) European tastes (6) long-distance (7) sales (8) increase (9) retailers (10) logoPart Ⅴ1. (1) acd (2) d (3) c (4) c2. A: Hello, I’d like the order 1000 DSC-T5 Digital Cameras form your company. But it’s important that we have them before July 31. Can you make it?B: I’m afraid that we can’t make it in such a short period of time. That’s only a month away. Would you consider any other models?A: What do you suggest?B: The DSC-T7. Actually, it’s an updated version of the T5. It has more functions.A: Would you please tell me the difference?B: The DSC-T7 has a 32 MB2 of Internal Flash Memory. Otherwise it’s the same asthe DSC-T5.A: That sounds good. What about their prices?B: The DSC-T5 is $349.95 while the T7 is $449.95.A: I see. Would you be able to provide me with 500 of each?Part Ⅵ(1) Bran Gifts (2) ZWS10A (3) 1000 (4) US$18 (5) XG7 (6) foil in a brown box (7) September 10, 2005 (8) Toronto (9) 110% of the invoice value against All Risks(10) confirmed irrevocable (11) 15th (12) Quality & QuantityUnit 6: Terms of PaymentPartⅠA Japanese YenB United Stated DollarC Pound SterlingD European DollarE Korean WonF Canadian DollarPart ⅡThe correct order is: c-a-b-e-dTask21. (1) b (2) a (3) b (4) c2. (1) collection (2) Documents against Payment (3) Documents against Acceptance(4) expenses (5) procedures (6) actual payment (7) collecting (8) non-paymentPart Ⅲ1. (1) b (2) c (3) a (4) c (5) c2. A: since we have reached an agreement on the price, quality, quantity and packagingof the product, now let’s get down to talk about payment, ok?B: Good idea, what terms of payment would you prefer?A: Actually, on L/C payment is our general practice.A: The exchange rate is currently rather unstable and an L/C provide a guarantee of prompt payment from the bank.A: It’s also the generally accepted international practice.B: That’s right. L/C are very common in foreign trade.B: But this time we suggest D/P payment for the following reasons:B: firstly, a D/P payment can reduce the cost and in turn allow a larger profit margin for both of us. Secondly, the order is quite large and our exchange quote is insufficient at present. Finally, we have a good credit rating in several banks. You can trust us!A: That sounds good. But we still prefer an L/C since it’s our general practice. A: Do you think you could apply for one?Part Ⅳ1. The correct order is: a-i-e-g-b-f-c-j-d-h2. (1) lump sum payment (2) payment by installment (3) cash on delivery(4) advance payment (5) 25%, final acceptance (6) one monthPart Ⅴ1.(1) Ask what provision has been made for signing salary cheques and playing utility bills. Put pressure on the person dealing with you by stressing how important your account is.(2) Ask how often these problems occur and how long faults generally last.(3) Ask for cheque and postage details(4) Ask for the name and address of their debtor and the expected date of payment(5) Ask whether this is the only reason for late payment and offer to fax a copy immediately2.A: Hello, Becker here.B: Good morning, Mr. Becker. This is Mary Wang.B: I’m sorry to ring you like this.A: That’s all right.B: Did you get the invoice as well?A: Yes, yesB: But the payment of the invoice sent to you has not yet been made.A: Yes, money is very tight at the moment, you see.B: Yes, I think I know what you mean. We have a similar problem.B: While, in the case of unsettled debts it is our company policy to take legal action. B: We would naturally prefer not to have to go so far.A: So what do you suggest we do about the money we owe you?B: Well, please try and send the cheque before the end of the month.B: That’s one more week.A: Thank you, we will do our best.B: We hope to keep you as a regular customer despite any troubles you may have. A: Thank you very much for being so understanding. Goodbye.B: Bye.Part Ⅵ(1)SB-87654 (2) fifty thousand US dollars(US$ 50000.00) (3) No.DEF-101 datedJanuary 10,2006 (4) five (5) two (6) freight prepaid (7) pneumatic tools(8) drive (9) hose and quick couplings (10) allowed (11) No.IP/79370 (12)beneficiary’s (13) 15 days (14) SB-87654 (15)draftsUnit 7 DeliveryPart Ⅰ1.□time of establishment of the L/C□availability of shipping space□supply of raw materials□amount of orders to fulfill at the producer’s side2.(1)The procedures involved in the delivery of goods: negotiating the stipulations about delivery, ensuring the production of goods, transporting the goods to the port of shipment, checking insurance and other factors in shipping, delivering the goods at the port of destination, etc.(2)The seller’s concerns: production and transportation time of goods meets the requirements, shipment of goods is carried out as scheduled, etc.The buyer’s concerns: progress of the production and shipment, inspection of the quantity, quality and other aspects of delivery, etc.Part ⅡTask1(1)one month after we signed the contract(2)the shipping agent, get the necessary shipping apace(3)Our supplier, the supplier is short on materialsTask21.(1) Good quality (2) on time (3) marketing channels (4) reach the end users (5)their stocks2.(1) at the beginning of November (2) before end of September for the Christmasrush (3) manufacturers are working in full capacity because they have a lot of orders. (4) give his order top priority (5) the middle of OctoberPart ⅢConversation 1: 3 months after the contract is signed, NoConversation 2: July, mid-June, no shipping spaceConversation 3: by the end of September, YesPart Ⅳ1. Mr. Aubery insists on the delivery date should be no later than September 20th because they have a very strict timetable.Mr. Hall says that because of the damage from a disastrous hurricane last month, they can only make delivery in the last week in September. Finally, they compromise on this and make September 25th the last possible shipment date.2. (1) workshop (2) halted (3) orders (4) capacity (5) installed (6) September (7) September 25th(8) complete (9) transport (10) possiblePart Ⅴ1. (1) c (2) c (3) a (4) b2. The appropriate attitude should be polite and understanding, and try to explain the reasons for the delay. Apologise to your partner and try to make immediate compensation.Part Ⅵ1. The reason: The wrong delivery was caused by a slip-up by the shipping Department. The solution: Ms. Lester suggested that they would try to find another buyer for the goods on the condition that Mr. Backer’s company would reduce the price by 25% for the lot and ship a consignment of AI quality immediately.2. (1) T (2) F (3) F (4) T (5) FUnit 8 Complaints and ClaimsPart Ⅰ(1)damaged (2) claim (3) payment (4) documents (5) settlement (6) ownership(7)invoicePart ⅡTask1(1)defective items (2) insurance, shipping (3) pay compensation (4) provide areplacement, return the money (5) ask for compensationTask2(1)order (2) breakage (3) 30% (4) withholding payment (5) call me back(1)Mrs. McCall (2) ACC (3) the quality is not the same as the sample (4) send thewhole lot back (5) 0181-993 421 (6) 5:30Part Ⅲ1.Appropriate responses: 1-3-4Inappropriate responses: 2-52.(1) c (2) a (3) b (4) c (5) bPart Ⅳ(1) lodged a claim (2) 15 sets were badly damaged (3) rough handling by the shipping company (4) take the matter up with them (5) in good condition (6) careless handling at some stage prior to shipment (7) survey report (8) replace all 15 sets as soon as possible (9) settle your claim immediately (10) your cooperationPart Ⅴ1.(1)A: The quality is different from that of the approved samples(2)A: The pictures of products with the wrong colour(3)A: Send the replacement(4)A: Send the replacement immediately(5)A: No2.A: we’ve just received our order No.2-H35. We found that there were five pieces missing from the consignment.B: we’ve sorry to hear that. Did you check with the shipping company? Maybe it was due to inappropriate handling by the shipping company during transit.A: The carton was not damaged. But there were five pieces missing from inside the carton. So the shipping company said they had nothing to do with the shortage. It must have happened during the packaging process.B: Well, do you have any evidence?A: Yes, of course. We have a survey report issued by the Inspection Bureau in our country.B: In that case, please fax us the survey report and we’ll deal with your claim. A: OK, I’ll fax you the report immediately.Part Ⅵ1.(1) juice (2) HY08/33 (3) Hamburg (4) PICC2.(1) Fifteen cases were badly damaged. (2) The contract was on FOB basis.(3) Turn to the insurance company for compensation.Unit 9 MarketingPart Ⅰ Warm-upMarket research / consumer behaviour / distribution channel / product launch / sales figure / advertising campaign / promotional strategyPart Ⅱ Listening PracticeTask1The Marketing Manager: (1) marketing strategy (2) demand for the products (3) competitors (4) potential new markets (5) the company’s products (6) potential customersThe Promotions Manager: (1) promotion programmes (2) advertising campaigns (3) exhibitions (4) occasional special price reduction campaignsThe Public Relations Manager: (1) publicity programmes (2) the company (3) customers’ supportThe Sales Manager: (1) sales programmes (2) goals (3) training programmes (4) the sales figures (5) monitor the market share (6) maximize profitsTask2(1) demand (2) competition (3) Testing (4) samples (5) Divide (6) smaller (7) segment (8) Advertising (9) consider (10) budgetPart Ⅲ1.Checklist: a- c-d-f-g2.Graph 1 Product oo4Graph 2 Product 003Graph 3 Product 001Graph 4 Product 002Part Ⅳ1.Checklist: a-c-d-e-g2.(1) market share (2) There have been a number of new competitors (3) young fashionfollowers (4) 1.8 million (5) 1.8 million (6) 6% (7) radio and TV (8) the net(9) fashion magazinesPart Ⅴ1.(1) c (2) b (3) c (4) a2.Agent: Good morning, sir, I’m an insurance agent. May I ask you some questions? Man: Yes. Go ahead.Agent: Do you have any insurance protection for you and your family?Man: No, not really.Agent: How many people are there in your family?Man: Four. My wife, two children and me.Agent: Does your wife work?Man: No. She takes care of the children at home.Agent: Then you’re the only breadwinner in your family.Man: I guess so.Agent: Have you ever thought about what your family would do if anything happened to you? How would they servive?Man: Mm… I can only hope that won’t happen?Agent: Well, sir. Nothing in life is certain. Just in case, may I suggest you buy some insurance? By this way, you’ll be protected. I promise you that if the conditions of your policy are met, the insurance company will pay out.Man: That sounds reasonable. Can you explain the details?Agent: Sure.Part Ⅵ(1) No(2) How many staff members do you have?(3) Where do they eat at noon?(4) A limited selection dishes.(5) YesUnit 10 AdvertisingPart ⅠAmway: outdoor billboard, TV commercialEsprit: fashion magazinesIKEA: cataloguesNestle: TV commercials, magazinesMc Donald’s: sports sponsorship, outdoor billboards, TV commercialsSony Ericsson: outdoor billboards, magazinesStarbucks coffee: word of mouthVolkswagon: magazines, TV commercials, outdoor billboardsPart ⅡTask1(2)E (3) A (4) G (5) D (6) B (7) FTask21. (1) products (2) companies (3) image (4) hear (5) read (6) information (7) respond to (8) prospects (9) salespeople (10) customers2. (1) a (2) c (3) bPart Ⅲ1.Leaflets & flyers: local shops & fitness clubsShowrooms: Nokia, ToyotaSports sponsorship: Coca-cola, BenzRadio advertising: local restaurantsTV commercials: Amway, Mc Donald’sThe Internet: IBMMagazines: omega, DellOutdoor billboards: China Unicon, Petro China2.(1) expensive, budget (2) too expensive (3) highway, subway, train (4) young people Part Ⅳ1. sponsorship; posters; radio; TV commercials2. (1) c (2) b (3) a (4) c (5) aPart Ⅴ1. b-e2. (1) office furniture (2) brand awareness (3) business executives (4) self-employed professionals (5) successful people dream of (6) under half a million dollars (7) April 15Part Ⅵ1. Automobile, Marmalade, Furniture, Ice cream2. (1) c (2) a (3) d (4) b。
课件：Unit5大学英语视听说_4__Unit5
Vocabulary Link
International companies
C Imagine that you work for a company. Talk about your company, using as many words and phrases as possible from the box. Use the model talks for help.
3. In 1971, Nike was a young company. Its owners paid a struggling designer only $35 for their famous “swoosh” logo. Today they use the logo to _a_d_v_e_rt_i_se_ their products and to __c_o_m_p_e_t_e_ with other sports and fitness companies worldwide.
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unit5-商务英语视听说省公开课金奖全国赛课一等奖微课获奖PPT课件
Video
Hints4
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Hints:
Safe topics: • weather, holiday, current affairs…
participate in small talks about travel, weather or accommodations;
taboo topics: • sex, religion, politics, income…
interviewer: And what about facilities
in the hotel in general?
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The bars are important. Corporate tend to spend more time in the
To travel agent or ticket office clerk: I’d like to fly to Bangkok on the 18th of next month. Can you tell me what the cheapest fare is, and when the flights are?
interviewer: Right, and what about the distance to the airport and city center? I that important?
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Task 1 Making a call
Kevin: Yes. We’re in the east of London so we’re near City Airport. A lot of our guests have meetings in this area; they don’t want to be near Heathrow Airport or right in the city center. But it is easy to get to the center of London from here. It only takes about 15 minutes with our courtesy bus. And there’s a river of taxis, as well. interviewer: Are corporate guests interested in using your fitness center or swimming pool?
新视野商务英语视听说第三版第五单元答案马龙海
新视野商务英语视听说第三版第五单元答案马龙海1、—Are these your sheep? [单选题] *A）on grass at the foot of the hill.(正确答案)B. feedC.is fedD. is feeding2、The Internet is an important means of（）[单选题] *A. conversationB. communication(正确答案)C. speechD. language3、I saw the boy _______?the classroom. [单选题] *A. enter intoB. enter(正确答案)C. to enter intoD. to enter4、The blue shirt looks _______ better on you than the red one. [单选题] *A. quiteB. moreC. much(正确答案)D. most5、It ______ me half an hour to return to school.（）[单选题] *A. takes(正确答案)B. spendsC. costsD. brings6、His father always _______ by subway. [单选题] *A. go to workB. go to schoolC. goes to bedD. goes to work(正确答案)7、--Which is Tom?--He is _______ of the two boys. [单选题] *A. tallB. tallerC. the taller(正确答案)D. the tallest8、--What’s the _______ like today?--Cloudy. [单选题] *A. skyB. airC. landD. weather(正确答案)9、50．—The sweater is not the right ________ for me.—Well, shall I get you a bigger one or a smaller one? [单选题] *A．priceB．colorC．size(正确答案)D．material(材料)10、The house is well decorated _____ the disarrangement of a few photos. [单选题] *A. exceptB. besidesC. except for(正确答案)D. in addition to11、Boys and girls, _______ up your hands if you want to take part in the summer camp(夏令营)．[单选题] *A. puttingB. to putC. put(正确答案)D. puts12、He _______ getting up early. [单选题] *A. used toB. is used to(正确答案)C. is usedD. is used for13、43．How much did you ________ the man for the TV? [单选题] *A．pay(正确答案)B．takeC．spendD．buy14、These apples smell _____ and taste ______. [单选题] *A. well; wellB. good; good(正确答案)C. well; goodD. good; well15、_____ yuan a month _____ not enough for a family of three to live on today. [单选题] *A. Five hundred; is(正确答案)B. Five hundreds; areC. Five hundred; areD.Five hundreds; is16、Bob used ______ on the right in China, but he soon got used ______ on the left in England.（）[单选题] *A. to drive; to driveB. to drive; drivingC. to driving; to driveD. to drive; to driving(正确答案)17、They went out in spite of rain. [单选题] *A. 因为B. 但是C. 尽管(正确答案)D. 如果18、We got up early this morning and took a long walk after breakfast. We walked _____ the business section of the city. [单选题] *A. amongB. betweenC. through(正确答案)D. upon19、—_____ will the bus arrive? —In four minutes. [单选题] *A. How longB. How oftenC. How soon(正确答案)D. How far20、There is a popular belief _____schools don’t pay any attention to spelling. [单选题] *A.that(正确答案)B.whichC.whatD.whose21、I arrived _____ the city _____ 9:00 am _______ April [单选题] *A. at, in, atB. to, on, atC. in, or, atD. in, at, on(正确答案)22、The manager was quite satisfied with his job. [单选题] *A. 担心的B. 满意的(正确答案)C. 高兴的D. 放心的23、Mary, together with her children ,_____ some video show when I went into the sitting room. [单选题] *A. were watchingB. was watching(正确答案)C. is watchingD. are watching24、The storybook is very ______. I’m very ______ in reading it. （）[单选题] *A. interesting; interested(正确答案)B. interested; interestingC. interested; interestedD. interesting; interesting25、--Why are you late for school today?--I’m sorry. I didn’t catch the early bus and I had to _______ the next one. [单选题] *A. wait for(正确答案)B. ask forC. care forD. stand for26、—Where ______ you ______ for your last winter holiday?—Paris. We had a great time. （）[单选题] *A. did; go(正确答案)B. do; goC. are; goingD. can; go27、She was seen _____ that theatre just now. [单选题] *A. enteredB. enterC. to enter(正确答案)D. to be entering28、There are trees on both sides of the broad street. [单选题] *A. 干净的B. 狭窄的C. 宽阔的(正确答案)D. 宁静的29、72．—? ? ? ? ? ? ? ? ? ? ? ??—Yes, please. I want a sweater. [单选题] *A．How muchB．Can I help you(正确答案)C．Excuse meD．What will you take30、—Look at those purple gloves! Are they ______, Mary?—No, they aren’t. ______ are pink. （）[单选题] *A. you; IB. your; MyC. yours; Mine(正确答案)D. you; Me。
商务英语听说unit_5
PartⅡSpeaking Simulated Dialogue Word Bank
leave for warmth project costume boast deep-rooted opportunity joint fantastic
离开到 n.热情 n.工程 n.服装 n.享有 根深蒂固的 n.机会 adj.联合的 adj.很好的
It is nice to share a room with you.
It is nice to meet you.
colleague advanced technology sincere appreciation contribute to backstage considerate familiar look forward to due to
He is looking forward to having dinner with her again.
PartⅢ Cultural Tips
在汉语称谓里，只有彼此熟悉亲密的人才可以直 呼其名。在西方，直接称名道姓比在汉语里要常见的 多。在西方，常用“Mr.”和“Madam”来称呼不知其 名的陌生人，对十几或二十几岁的女子可称呼 “Miss”，结婚了的女性可称“Mrs.”或“Madam”等。 在家庭成员之间，不分长幼尊卑，一般可互称姓名或 昵称。在家里，可以直接叫爸爸、妈妈的名字。对所 有的男性长辈都可以称“Uncle”，对所有的女性长辈 都可以称“Auntie”。
S: Surely we have a wonderful time in China.
G: Thank you for saying that. It is our pleasure.
S: I really enjoy Chinese food and the silk costumes here. And the people are also very friendly.
商务英语视听说unit5听力
商务英语视听说unit5听力Unit 5 Business English ListeningListening 1(At a restaurant)Customer: Hi, I'd like to book a table for two people, please.Waiter: Certainly, madam, when would you like to come?Customer: This Saturday night around eight o'clock.Waiter: Let me see...Yes, we have a table available at that time.Customer: Great. Can we have a quiet corner if possible?Waiter: Yes, of course. Would you like to sit inside or outside?Customer: Inside would be better.Waiter: Okay, I have booked the table for you. Please come here at 8 pm.Listening 2(At a furniture store)Customer: Excuse me, how much is this sofa?Salesperson: This sofa is on sale now. It's 800 dollars.Customer: Can you do any better than that?Salesperson: Hmm...We can offer you a 10% discount. So it will be 720 dollars.Customer: That's more like it. I'll take it.Salesperson: Wonderful. I'll wrap it for you.Listening 3(At a hotel)Customer: Hi, I'd like to get a room for tonight.Receptionist: For how many nights?Customer: Just one night.Receptionist: Okay, let me see... We have some single and double rooms available. Which one would you prefer?Customer: I'd like a double room.Receptionist: All right. The room rate is 180 dollars per night, including breakfast.Customer: That works. I'll take it.。
《商务英语视听说(第1册)》课件unit 5 Employees
Steve Jobs
Steve Jobs (born as Steven Paul
Jobs; February 24, 1955 – October
5, 2011) was an American
entrepreneur,
businessman,
inventor, and industrial designer.
Conversation-3 | Vocabulary
1. handout: n. an announcement distributed to members of the press in order to supplement or replace an oral presentation
e.g. And notice on your handout just some examples of this. 看看发给你们的资料，这只是例子.
Business News-1 | Vocabulary
3. stereotype: n. a conventional or formulaic conception or image e.g. Once a stereotype is hung on a Presidential
candidate, it becomes impossible to shake. 一旦对一名总统候选人有了刻板的印象，就很 难改变。
Conversation-4 | Vocabulary
1. superior: n. one of greater rank or station or quality
e.g. When, and only when, these behaviors occur does an authority relationship exist between the superior and subordinate. 当且仅当这些行为发生时，在上级和下级之间才 存在一种权威关系。
商务英语视听说答案
英语答案Scripts Unit 1Part II Listening and SpeakingTask 1 FAQs in job interviewSample answers:Q1.I am graduating in June from ABC University and my major is hotel management. I am an outgoing, energetic person. I enjoy teamwork very much. As part of my degree program, I needed to finish different projects with my teammates. I possess excellent interpersonal skills and a very positive attitude. My career aspiration is to become a successful hotelier. During my internship at the Grand Hyatt, I worked as a receptionist. My duties included offering friendly and efficient check-in and check-out service to guests, answering phone calls, taking and passing on messages to guests, I find that if I can make the guests happy, I will be very happy, too.Q2.I received honors in several school-wide English and computer contests. I enjoy working with people from different backgrounds. I am good atcommunicating, organizing and coordinating. If something blocks my path, I will look for a solution. I never give up easily.Sometimes I receive comments that I need to improve in the area of filing. I am now trying to improve by learning from others.Q3.Interest and career development are two of my criteria in choosing a job. Interest is the best motivation. I love the hotel business, so I will definitely devote myself to it. Moreover, high job satisfaction can be attained when the job is what I am interested in.Career development is very important for me when choosing a job. From what I know, Shangri-La provides equal career advancement for all staff. The job rotation plan and individually tailored training program are really exciting and helpful for young people like me.Task 2 Inappropriate questions in job interviewKey:Part III Language FocusKey:o Name: Cai Ningo Personality: serious-minded认真的; calm; humorous; easy-goingo Strengths: the ability to work with all types of peopleo Weakness: perfectionist; impatiento Work experience: six years’ financial industry experience with several companies; two years’ experience in an investment banko Qualification: graduated from Peking University in 2001 majoring in accounting; fluent English; bookkeeping记账and accounting proficiency in English.o Reasons for leaving last job: want to find a job that is challenging.o Questions about the job: W ould I be able to work abroad in one of your overseas branches?Part IV Viewing and SpeakingVideo 1 Applying for the position of financial consultantKey:Reasons for joining the company It is one of the leading international consultant corporations which came to China after China entered WTO.Working in this company would give him the best chance to use what he has learned at university.Relevant work experience He was involved in a factory restoration in Nanjing.Questions Are there any opportunities for Chinese employees to betransferred to the head office in New York or other branch officesaround the world?Result of the interview Chen Bo will be notified of the final decision by Friday.Video 2 Applying for the position of Sales ManagerKey:o 1.F T F F To 2.1) Sales Manager2) Five3) Brand Manager4) biscuits5) Business Administration6) oral EnglishPart V Case AnalysisHint:o She is not likely to get the job because she did poorly in the job interview. o Things went wrong:1. Use filler words (“you know”) too many times.2. Bad-mouth former employer.3. Inappropriate answers to interviewer’s questions, eg, “I would rather like to establish my own company”4. Ask inappropriate questions, eg. “Can I take time off for vacation?”5. Self-conceit—“I have no weakness”.6. Too much emphasis on travel.Scripts Unit 2Part II Listening and SpeakingTask 1 How is your job?Key:1) I haven’t seen you for years.2) what do you do now?3) I’m in the Research and Development Department.4) I knew you’d do something very challenging andcreative.5) I sometimes stay in the office after work to deal withunfinished tasks.6) I am still the accountant of that cosmetics company. Task 2 Describing jobsKey:1)personnel management2)developing markets3)planning4)execution5)sales targets6)team performance7)customer base8)customer satisfaction9)selecting, developing and managing10)cost-effective11)on time12)of good quality13)human and material resources14)training needs15)continuous improvementPart IV Viewing and SpeakingVideo 1 Introducing titles and responsibilitiesKey:1.Caroline Clinton: financial accountsLucy White: data processingAda Balck: management accounts2.Administration; Marketing; Engineering; Project Preparation;AccountingVideo 2 Do you like your job?Key:1.self-employed entrepreneur, buyer, Line Supervisor,Advertising Executive, Public Relations Manager2.Scripts Unit 3 Part I Warm-upGood afternoon. Today I’m here to talk about how to make effective business calls. Telephone communication is common nowadays, therefore, how to 1) ensure smooth business communication gets increasingly important. Now I’d like to introduce some tips on making proper business calls. First, you should know 2) the purpose of your call in advance. Make sure you have 3) all the documents you’ll need before you dial. One important thing we should not overlook is time schedule. Try to 4) schedule a specific time for calls. Before you make the call, be sure that you get rid of 5) all distractions. For example, turn off the radio, television, etc. When making the call, listen carefully and 6) confirm that you have understood each point. Don’t pretend you have understood when you haven’t. Another thing we should keep in mind is: let other people speak and try to avoid 7) interruptions. Speaking slowly and clearly is important. Try to avoid 8) strong accent. Besides, make sure 9) you sound polite and agreeable. Remember that you should not argue! Use 10) the optional choice method, such as “Which is better, Monday or Tuesday?”, “Morning or afternoon?”, “Ten or eleven a.m.”? And, of course, try to make your call brief. Avoid 11) lengthy calls. Additionally, don’t try to be funny—you may be misunderstood. The last tip you should bear in mind is to 12) smile while you are talking. Your listener can “hear” your smile.Part II Listening and SpeakingTask 1 Making a callScript:Key:F F T T F T F FTask 2 Leaving a messageKey:Message NoteTo: Louise PaulsonFrom: Paul JacksonPhone: 979-326-8965Message: Ring back to him about the order they placed lastFriday. They have to make some changes to the order. It’surgent.Taken by: RoyPart IV Viewing & SpeakingVideo 1 Leaving a messageKey:1. F F T T F2.Message 1) Will you tell him that we’ve just received yoursample of the new assembly coffee table and are quite happy with it?Message 2) Please tell Mr. Matthews we’re quite happy with the quality and design of the table, but the price is too high. We need somenegotiation on it.Message 3) Please inform Mr. Matthews that I won’t be able to get to your company early on Saturday because of the rail strike. I probably won’t arrive until that afternoon.Video 2 You are hard to get hold of!Key:1.First attempt1) A 2)CSecond attempt3) CThird attempt4) C5) BFourth attempt6) C2.1) When Ms. Mandel asked for Mr. Miller, the receptionist replied, “Hold on, please. I’ll connect you.”2) When Leo Miller found out that he was not the one Ms. Mandel asked for, he said,“I’m afraid you’ve dialed the wrong extension.”3) When Ms. Mandel was told she dialed the wrong number, she said,“Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please?”4) When the receptionist realized she had given the wrong extension, she said,“I’m very sorry, I didn’t notice that. I’ll put you through right now. Please wait a minute.”5) When Ms. Mandel phoned the receptionist the third time, she explained, “It’s me again—Ms. Mandel. I’m still having trouble getting through to Henry Miller… Can you help?”6) When Ms. Mandel said it was hard to get hold of him, Henry Miller replied, “Oh, I’m terribly sorry for the trouble.”Unit4Key:Key:•1) Arrive at the meeting ahead of schedule.•2) Consider using a tape recorder.•3) Use a consistent format.•4) Follow the agenda.•5) Be concise.•6) List specific outcomes.•7) After the meeting, write a meeting report from your notes. Key:F F F T FKey:•1) To figure out the reason for the sales drop and the actions to be taken.•2) The salespeople are not very motivated.•3) No, because the sales quotas are pretty high.•4) He proposes to lower the quotas.Unit5Key:C B B C AScripts Unit 5Key:C B B C ATask 2 Receiving visitorsKey:1)daily routine in the office2)whether the visitor has an appointment or not3)greet the visitor4)the visitor’s name, title and position5)apologize and make some suggestions6)express regret and explain why7)date, time, name and the firm the visitor works for.8)considerate and warm9)keep the visitor fully informed of the situation.Part IV Viewing and SpeakingVideo 1 Going through customsKey:1) What is the purpose of George’s travel?George is travelling on business.2) How long is he going to stay?He will stay for about a week.3) Who has invited George to attend the trade fair?He has been invited to attend the trade fair by his business associates.4) What is in the bag? Does George have to pay duty on it?His laptop computer is in the bag. It’s duty-free.5) Are the four packs of cigarettes that George has dutiable? Why or why not?No, good for personal use rather than commercial use are not subject to duty, and they are within the limit.Key:1.F2. T3.F4.F5.F6.F7.T8.F9.T10.FScripts Unit 6Part II Listening and SpeakingTask 1 A presentation by an HR ManagerKey:o 1. we are hiring foro 2. business software and consulting services o 3. 4,000o 4. large corporationso 5. 90 million dollarso 6. pretty fasto7. 29o8. a large project for a bankTask 2 Company profile of OracleKey:Company Profileo Presenter: 1) Monica Lio Title of the presenter: 2) Manager of the PR Department of Oracle China o Status: Largest 3) enterprise software company in the world the first 4) global software giant in Chinao Established time: in 5) 1977o Headquarters: Redwood Shores, 6) Californiao Employees: 7) 42,000o Annual Revenue年营业额: 8) 11 billion dollarso Development in China: entered China’s market in 9) 1989; set up Beijing Oracle Software Systems Co.Ltd in 10) 1991.o Oracle China Branches: Beijing, Shanghai, Guangzhou and 11) Chengdu.o Services provided: 9i E-Business platform, E-Business Suite, consulting services, 12) education and support services.Part IV Viewing and SpeakingVideo 1 Making a startKey:B A D E C谢谢观看! 欢迎您的下载，资料仅供参考,如有雷同纯属意外。
视听说Unit5
• Tenant. n. somebody who rents a house or flat. • Loud enough to wake up the dead---so loud that nobody can really stand it. • See to it---deal with or take care of. • A walking refrigerator---a very big and strong person. • Be zoned for---be divided to be used particularly for.
PART A Housing Complaints—A Dialogue Apartment Manager: Well, hi Mr. Brown. How's your apartment working out for you? Tenant:~ Well Mr. Nelson. That's what I would like to talk to you about. (What?) Well, I want to talk to you about that noise! (Oh) You see. Would you mind talking to the tenant in 4B and ask him to keep his music down, especially after 10:00? Apartment Manager: Oh. Why me? Tenant: Why? The music is blaring almost every night, loud enough to wake up the dead, and it should be your job as manager to see to it.
商务英语听说unit5business
商务英语听说u n i t5B u s i n e s sF a i r s(总14页)--本页仅作为文档封面，使用时请直接删除即可----内页可以根据需求调整合适字体及大小--Part A Intensive ListeningPhoneticDirection: you’ll hear one word read from each group. Repeat for the first time you hear. Then listen again and tick them out. （√）(1) a. metal b. matter c. maths d. method(2) a. chair b .cheer c. shell d. shall(3) a. miner b. mine c. mirror d. minus(4) a. bird b. hurt c. heard d. third(5) a. beer b. bear c. pair d. beard2. Direction: you’ll hear eight sentences. Repeat for the first time you hear. Pay attention to the stresses and tones. Then listen again and write them down. Check your answers when you listen for the third time.(1) I’m calling to inform you that we have decided to make the purchase.(2) Do you have any plans to sell in Europe(3) Our company is ranked second in the business.(4) we doubled our output in this department as a result.(5) we could make delivery of this parcel as soon as possible.(6) We find you price 25% higher compared with other companies.(7) How much does have to pay if she stay for 3 days?(8) The new company can give him 2,000 dollars a month asa start.Part B Extensive ListeningDialoguesDirection: You’ll hear 5 short dialogues in this section. At the end of each dialogue, one question will be asked. Each dialogue and question will be spoken only once. Mark the best answer for each question.1. W: Do you think we should park the car downtown?M: I don’t know where we can.Q: What’s is being discussed?A: They want to go downtown.B: They want to go to a park?C: The man doesn’t know where to park the car.D: The man wants to know where the park is.2. M: If I place an order for these products, when can you deliver them?W: For these products, we can arrange shipment at once. It would take longer, say, three month, if you want toorder special designs.Q: When can products of special design be delivered?A. At onceB. Three months later C: No special design can be delivered D. Anytime3.W: Are you glad that you came to work in WashingtonM: Yes, indeed. I’d considered going to New York orBoston, but I’ve never regretted my decision.Q: Where does the man live now?A. In New YorkB. In MichiganC. In BostonD. In Washington4. M: Registration always takes so long.W: What bothers me is all the people who cut in line. Q: What bothers the woman?A. RegistrationB. When the line breaksC. People who don’t wait their turnD. How long the line is5. M: Did you buy your car from that dealer in the city? W: He went out of business last week.Q: What does the woman mean about the car dealer?A. He went out of the cityB. He went abroadC. He didn’t want to sell that car to herD. He didn’t do that business any morePassageThe 10th China International Agricultural Machinery ExhibitionDirection: listen to the passage and complete the following exercise.Since 1997, China International Agricultural Machinery Exhibition has become the biggest agricultural machinery exhibition in China and Asia, and it is also the most popular exhibition for farmers in Asia. In 2005, it was held in Anhui International Exhibition Conference Center, Hefei, Anhui, Province. The exhibition area was 80,000 square meters, and 1,512 exhibition and 108,038 visitors from domestic and overseas were involved in the exhibition, covering 15 countries.In order to solve the issues concerning agriculture and to increase the farmers’ income, since the year of 2004,China central government has adopted series of supporting policies and laws. The government has reduced agricultural tax and increased subsidy for the farmers growing grain, and for the purchase of agricultural equipment. Within 2 years, the agricultural tax and agricultural special product tax(excluding tobacco) will be cancelled completely throughout China. So far, the two taxes have been reducedin 27 province, cities and autonomous regions. In 2006, the central government finance made great efforts in subsidizing agriculture. Most of the agricultural machinery and equipment manufacturers can enjoy the subsidy. On the side of law, the people’s Congress has issued the special provisions for promotion of agriculture.For Exhibitors and Visitors, Please Contact:Our address: Room 3040, , South Yuetan Street, Xicheng District, Beijing, ChinaPost code:100825Website: Camf. ComE-mail:Contact: Mr. Henry Xiao, Miss Wang LiTel: 0086-,Fax: 0086-Section AFill in the blanks with the information you hear.For Exhibitors and visitors, Please Contact:Our address: Room 3040, , South Yuetan Street, xicheng District, Beijing, ChinaPost zip: 100825Website:Cte: Mr. Henry Xiao, Miss Wang LiTel: 0086-Fax: 0086-Section BListen to the passage again and fill in the blanks withthe words you hear.Since 1997, China International Agricultural Machinery Exhibition has become the biggest agricultural machinery exhibition in China and Asia, and it is also the most popular exhibition for farmers in Asia. In 2005, it was held in Anhui International Exhibition Conference Center, Hefei, Anhui, Province. The exhibition area was 80,000 square meters, and 1,512 exhibition and 108,038 visitorsfrom domestic and overseas were involved in the exhibition, covering 15 countries.In order to solve the issues concerning agriculture and to increase the farmers’ income, since the year of 2004, China central government has adopted series of supporting policies and practices for farmers.ConversationBooking a ConferenceDirections: listen to the conversation and complete the following exercises.Thomas Johonson, an assistant manager of Beijing Textiles Company wants to enquire about booking a conference. He is calling ABC Conference Center to book aconference. And Mary, a clerk in the Sales of Office of ABC Conference Center, is answering him.Mary : ABC Conference Center, may I help you .Thomas: I am calling from Beijing Textile Company, and I want to get some information about your center, because we want to hold a conference in your place.Mary :It’ my pleasure to help you ,What’s the number of attendees?Thomas: About 200.Mary :When will the conference be held?Thomas:26-31 May.Mary :Let me have a check, please. We have vacant suites and a conference hall during that period.Thomas: That’s good. I guess the experts can get the VIP treatment, can they？Mary :Sure.Thomas: And the rate?Mary :Standard hotel room,1000 RMB yuan or 130 US dollars.Thomas: Ok, can you send me the reservation from and the prospectus of your meeting facilities by fax?Mary : Yes, sir. Your name and fax number, please?Thomas: My name is Thomas Johnson, and my fax number is 5567-8976.Mary :Mr. Johnson ,your fax number is 5567-8976.Thomas: Thank you very much. Bye-bye.Mary :My pleasure, good-bye, Mr. Johnson ,thank you for calling.Section AChoose the best answer to each of the following questions.1.What’s is Mr. JohnsonA. MangerB. AssistantC. A clerkD. A salesperson.is the conversation mainly about?A. Booking a ticket.B. Book a flight.C. Making an appointment.D. Booking a conference.3. How will Mary send the forms and the prospectus of meeting facilities?A. By telex.B. By phone.C. By mails.D. By fax.4. How many people will attend the meeting?A. 100.B. 200.C. 300.D. 400.5. What is Mr. Johnson’s fax number?A. 576-8976B. 5567-8769.C. 5576-8976. .Section BListen to the dialogue again and fill in the blanks with the words you hear.1.I am calling from Beijing Textiles Company, and Iwant to get some information about your center.2.We have vacant suites and conference hall during theperiod.3.I guess the experts can get the VIP treatment ,canthey?4.5.6.Can you send me experts the reservation form and theprospectus of your meeting facilities by fax7.Standard hotel room, 1,000 RMB yuan or 130 USdollars.Part C Oral Practice1.Role-play the conversation with the words and usefulsentences given in the text.2.Work with your partner to make dialogues with thesituations given below.Task 1:Suppose you are a researcher. You want toknow if the pubic are interested in your washingmachines. Now you are doing some research in thestreet. You meet several people and ask themquestions. The rest of the class will play the role the interviewees.Task 2:Suppose you are a clerk in the meetingdepartment. Do a research, and then report yourresearch to your manager on developing a new area.Task 3:You are the manager from a company. You are discussing the size, location, transportation andfacilities of a trade fair with the an organizer.3.Discuss the following topics.(1)What does the rise air-conditioner sales reflect inChinese people’s attitude toward life?(2)(3)(4)What is your definition of “basis comfort athome”(5)Have you ever been hurt by fake products(6)If so, tell the story.(7)Frankly speaking ,if you want to buy music orcomputer software, and there are some cheap,pirated(盗版的)products available, would you choose to buy them(8)Why or not?(9)Part D Related information1.Background NotesChina’s exhibition industry has been booming inthe past two decades with sustained and rapid growth of national economy. As a developing and large market in Asia, China has been attracting more and more investors since the implementation of opening up and reform policy. Exhibition industry has been playing an important role in introducing advanced technology and equipment to China and in promoting trade and economic cooperation between China and the world. According to incomplete statistics of China Council for thepromotion of International Trade, the number of international exhibitions has been increasing. In addition, more new and modern exhibition facilities are being built up; more people are involved in related business; more rules and expertise are needed. We are organizing various conventions and exhibitions in China, for all the people interested in China and its development.As an uprising green industry, MICE(Meeting, Incentive, Congress and Events) Industry(会展业) has shown its vitality in China and has formed 5 Industrialbelts(Beijing &Tianjin-Northern China MICE Industry Economic Development belt, Northeast Frontier Trade MICE Industry Economic Development Belt, Yangtze River Delta-Eastern China MICE Industry Economic Development Belt, Pearl River Delta-Southern China MICE Industry Economic Development Belt and Central-eastern China MICE Industry Economic Central Cities ). By researching the developing condition of condition of MICE Industry, promoting and pushing the future MICE Industry by market managerial methods, the synthesis competitive ability of China will be enhanced anf will be in line with the international market. And display theButterfly Effect in MICE Industry which is a major method in the future city economic development.eful Expressions(1)By the way ,before leaving this subject, I wouldlike to a few comments.(2)Would you let me know your fax number?(3)(4)(5)Would it be too much to ask you to respond to myquestion by tomorrow?(6)(7)(8)Could you consider accepting our counterproposal(反对案)(9)I would like really appreciate your persuadingyour management（经营团队）(10)I would like to suggest that we take a coffeebreak.(11)Maybe we should hold off until we have covereditem B on our agenda.(12)As a matter of fact, we would like to discussinternally regarding item B.(13)Then what are you main products?(14)(15)(16)How about their sales position?(17)(18)(19)There are various kinds of arts and crafts ondisplay here.(20)I found a wide variety of articles, and some ofthem, I think, can find a ready market in my country.。
外研社新视野商务英语视听说_第三版_上__电子教案unit5
教案课程名称新视野商务英语视听说(第三版)(上) 课时班级专业教师系部教研室教材《新视野商务英语视听说(第三版)(上)》1Unit 5 Business TravelLearning Objectives（教学目标）2Business Profile（内容概览）Travelling by Plane or by TrainMany business people have to travel on business. Therefore, it is necessary for business people to learn about the essentials of travelling, either by plane or by train. If you travel by plane, you have to book an airline ticket. When booking an airline ticket, you should make certain that the time, date, destination, and the spelling of your name are correct.At the airport, you should make certain that you have a luggage tag on each piece of luggage and that you receive a receipt for each piece of luggage you check in. You should have labels inside and outside of your bags with your name, destination and home address. If your luggage is over the allowed weight, you may have to pay extra money.Security checks are common at airports. These usually consist of walking through a metal detector, and having your hand luggage examined. You will have to show your tickets and boarding pass, and you will have to remove metal objects from your pockets. Sharp objects like nail scissors must be put in your check-in luggage: they are not allowed on any airlines in hand luggage or pockets.However, if you choose to travel by train, the formalities involved are much simpler. In some developed nations like the U.S., railroads operate two types of passenger trains: commuter trains and intercity trains. Commuter trains carry passengers between large cities and the surrounding suburbs. Most of these trains are equippedwith coaches only. Coaches provide seats for passengers but do not ordinarily offer3any extra services, such as meals or refreshments. Intercity trains in most countries are similar in that they generally make longer runs than commuter trains do. The longest intercity runs cover great distances and take several days to complete. As a result, many intercity passenger trains have special cars, such as dining cars and sleeping cars, in addition to coaches.Language Expansion（语言扩充）Making enquiries about flights, luggage and check-in times●Are the flights to London non-stop?●Can I break my journey in Chicago?●Can I stop in New York?●Does that flight go every afternoon?●The allowance per passenger is 25kg.●How much should I pay for the overweight luggage/excess weight?●What time am I supposed to check in?●You’ll have to get to the airport one hour before the departure time.Booking airline tickets●May I have a ticket to Chicago for February 12?●Can I book a flight to Shanghai for May 9, please?●How do you want to fly, economy or first class?●I’d like to fly/go economy.Checking in at the airport4●Here’s your boarding card/pass, ticket and passport.●How many pieces of luggage would you like to check in?●Can I hand-carry this bag?Going through customs●People who haven’t got anything to declare, please go through the Green Lane.●Your personal belongings are duty-free.●Open your suitcase, please.●I’m not sure whether my camera needs to be declared or not.●How much duty should I pay on these cigarettes?Making a reservation in a hotel●I’d like to book a room for two nights.●May I have a double room with the park view?●Do you offer a wake-up call service for guests?●When do you serve meals?●I wonder what’s the rate for a twin room, please.●What’s the rate for the luxury suite from January 1st to 3rd?●I’d like a moderately priced room.●Price is no problem. I’d like a well-equipped room.Checking in at a hotel●I telephoned to make a reservation last week. My name is John Green.●I have booked a double room in your hotel.●Let me check. Oh, yes, Room 507 is reserved for you.●Yes, right. I have your reservation right here.5●Would you please sign your name in the arrival/registration form/card?●Here’s your key. Your room is on the 9th floor.●The porter will take your luggage up.●The bellboy will show you the way.Checking out●I’m in Room 303. I will come downstairs to check out in a few minutes. Would you ●please get my bill ready?●I’m leaving tomorrow. Will you close my account, please?●I want to check out now. Could you prepare the bill for me?●Can you charge it to my credit card?●It comes to a total of RMB 980.6Teaching Tips（教学步骤）Pre-viewing●Show Ss an abstract of “PRC Customs Regulations on Clearance on Entering and Exiting Passengers”. Highlight the information about duty-free and dutiable articles.●Ask Ss to think of as many duty-free and dutiable articles as possible.●Have a few Ss share their ideas with the class.Post-viewing●Divide the class into pairs and have them choose the roles.●Ask Ss to role-play the situation and remind them to imitate some expressions in the video.●Ask some voluntary pairs to role-play in class.●Give comments and suggestions for improvement.Post-viewing●Divide the class into pairs and have them choose the roles.●Ask Ss to role-play the situation.●Ask Ss to exchange their roles.●Have some pairs to present their conversation in class.●Give comments and suggestions for improvement.7Text Bank（扩展阅读）Luggage and Customs Control in the UKOn arrival and once you are through Immigration Control, you should go to the Luggage Reclaim Area. At each luggage carousel there is an electronic sign displaying the flight number and name of the airport of departure for the luggage being unloaded there.The Blue ChannelThe BLUE CHANNEL is for travellers arriving from another EU country (i.e. those who have arrived from an airport within the European Union) where you have already cleared all your luggage through Customs. When you enter the UK from another EU country, no further taxes or duties apply to your goods, but you should ensure that you have proof that duty has been paid.The Green ChannelThe GREEN CHANNEL is for travellers arriving from outside the EU who are not declaring any goods for customs’duty. Customs officials may still stop you and ask you to open your luggage for inspection or they may allow you to pass straight through.The Red ChannelThe RED CHANNEL is for travellers from outside the EU who have goods to declare. You have goods to declare if you are carrying more duty-free or tax-free goods than you are allowed to bring, or if you are carrying any prohibited goods. If you are unsure about what you can bring into the UK, you should check with the local British8Embassy or High Commission before you begin your journey to the UK. There are also instructions posted at the entrance to Customs Control and on the website Her Majesty’s Customs and Excise.When you go through the Red Channel, a customs official will ask you what you have to declare. He or she will probably also ask you to open your luggage so he or she can see what you are bringing into the UK. You won’t be allowed to bring any prohibited goods.If you are carrying more duty-free goods than you are allowed, you will be able to bring them in, but you will have to pay “duty”on them before you can proceed—in most cases this would be standard VAT at 17.5% but it may be more. So if you choose to bring in more goods than your duty free allowance, do make sure you have a credit card or enough extra cash with you to pay the duty.As a student you are permitted to bring into the UK, free of duty or tax, articles for use in your studies (including computers), clothing and household linen, and household effects for furnishing your room. If you are bringing a computer or other expensive item, you should declare it; if you fail to do so, duty may be charged. If you are not sure whether or not you have anything to declare, go through the RED CHANNEL. You may have to open your luggage for inspection—Customs Officers do random checks. Be prepared for a long wait.A Word of CautionUnder European Union regulations, persons arriving in the EU must declare their belongings and pay any duty or tax at the first port of arrival. Students travelling to the9UK via another EU airport may find they have to pay duty on belongings, particularly personal computers, as import regulations may differ between member states of the EU.Any duty paid may subsequently be claimed back. Do not agree to carry anyone else’s luggage through Customs. Immigration procedures for non-EU nationals at Heathrow can sometimes take up to two hours.Discussion:1. What kind of travellers should go through the Blue Channel when passing through Customs Control in EU countries?2. What kind of travellers should go through the Green Channel when passing through Customs Control in EU countries?3. What kind of travellers should go through the Red Channel when passing throughCustoms Control in EU countries?10补充教学资源Video 1Going through customs(George is going abroad on business. This is his first time travelling abroad.Now he is going through customs.)Inspector: Good afternoon. May I see your passport, please?George: Of course. Here you are.Inspector: Thank you. What is the purpose of your visit—business or pleasure?George: Business.Inspector: I see. How long will you be staying in our country?George: About a week.Inspector: Is this your first time in the country?George: Yes. I’ve been invited by our business associates to attend a trade fair.Inspector: Fine. Is this all your luggage?George: Yes, that’s all my luggage, one suitcase and one bag.Inspector: Do you have anything to declare?George: I guess not. I mean I’m not quite sure about it. You see, this is my first time... Inspector: I see. Well, would you mind opening your suitcase?George: Oh, not at all.Inspector: Thanks.(George opens his suitcase. The inspector is inspecting the suitcase, and now he looks at a bag.)Inspector: What’s inside the bag?George: That’s my laptop computer. Do I have to pay duty on it?Inspector: No, it’s duty-free.George: By the way, I’m carrying four packs of cigarettes for my own use. Are they dutiable? Inspector: No, goods for personal use rather than commercial use are not subject to duty. And they are within the limit.George: Good. And thanks for the information.Inspector: All right. Here’s your passport.George: Is that all the customs formalities?Inspector: Yes. You’re through now. Have a pleasant stay.George: Thanks a lot.11Video 2Making a room reservation(Mary phones a hotel to book a room for her boss, Mr. Smith, who is going to stay in a foreign city on business.)Receptionist: Good morning, Reservations. Can I help you?Mary: Good morning. This is Mary Woods calling from Canada. I’d like to book a room please.Receptionist: When would you like to stay?Mary: Oh, I’m sorry. I should have said, I want to m ake a reservation for my boss.He will be in London on the 23rd of this month.Receptionist: Hang on. Let me check whether there are any vacancies.Mary: Thank you.Receptionist: I’m sorry, miss. We’re fully booked till the end of the month due to thetrade fair. I’m very sorry we can’t help you on this occasion. Thank you forcalling.(Try another hotel.)Receptionist: Advance Reservations. How can I help you?Mary: Hello, I’d like to reserve a room for my boss. I wonder if you still have anyrooms available.Receptionist: When does your boss plan to stay here?Mary: From the 23rd to the 25th of this month.Receptionist: Wait a minute. Let me see.Mary: OK.Receptionist: Yes, we still have some rooms available. What kind of room would yourboss like, miss?Mary: A single room with a private bath overlooking the park, preferably.Receptionist: I’m sorry, miss. All the single rooms overlooking the park have been booked up. How about a room with a side view? It overlooks a quiet street.Mary: That would be fine. What’s the rate per night?Receptionist: $150 a night.Mary: What services come with that?Receptionist: That includes breakfast and there is a colour television, an IDD telephoneand a computer with Internet access.Mary: That sounds fine. By the wa y, is there an air conditioner in the room? It’shot these days, and my boss kind of hates being too hot.Receptionist: Oh, yes. Every room has air conditioning. Don’t worry, miss.Mary: Thank you. I wonder, do you offer other services like laundry, food, etc.?My boss may need them.Receptionist: Certainly. We provide room service, wake-up call, laundry, dry-cleaning, translation, ticket purchase, etc. and we have two restaurants and a bar thatare open until midnight.Mary: I think he’ll be glad to hear that. OK, thank you. I’ll take it for him.12Receptionist: Very good. What’s his name, please?Mary: Smith, John Smith—J-O-H-N, S-M-I-T-H.Receptionist: Thank you. Can you give me a contact number, please?Mary: 892-2239.Receptionist: All right. So... a single room with a side view, for Mr. John Smith, from the23rd to the 25th, two nights in total.Mary: That’s right.Receptionist: Thank you very much. We look forward to seeing Mr. Smith on the 23rd. Mary: Good. That’s all settled then. Thank you, goodby e.Receptionist: Goodbye.13。
新视野商务英语视听说第三版上册Unit5课后答案
新视野商务英语视听说第三版上册Unit5课后答案1、_____he was seriously ill, I wouldn’t have told him the truth. [单选题] *A.If I knewB.Had I known(正确答案)C.Did I knowD.Were I known2、Catherine has two cousins. One is quiet, and _______ is noisy. [单选题] *A. anotherB. the other(正确答案)C. othersD. other3、—Do you like to watch Hero?—Yes. I enjoy ______ action movies. （）[单选题] *A. watchB. watching(正确答案)C. to watchD. watches4、Look! There are some boats ______ the river.（）[单选题] *A. on(正确答案)B. overC. betweenD. in5、The street was named _____ George Washington who led the American war for independence. [单选题] *A. fromB. withC. asD. after(正确答案)6、For more information, please _______ us as soon as possible. [单选题] *A. confidentB. confidenceC. contact(正确答案)D. concert7、Mary's watch is more expensive than _____. [单选题] *A. Susan's(正确答案)B. that of Susan'sC. that of SusanD. Susan8、Many people prefer the bowls made of steel to the _____ made of plastic. [单选题] *A. itB. ones(正确答案)C. oneD. them9、While they were in discussion, their manager came in by chance. [单选题] *A. 抓住时机B. 不时地C. 碰巧(正确答案)D. 及时10、The office building will be _______ a library. [单选题] *A. turned onB. turned upC. turned into(正确答案)D. turned off11、95．-Dad, can we walk? ? ? ? ? ? ?the road now?-No,we? ? ? ? ? ? ? ? ? ? . We have to wait until the light turns green. [单选题] *A．across, needn’tB．across, mustn’t(正确答案)C．though, can’tD．through, mustn't12、More than one student_____absent from the class yesterday due to the flu. [单选题] *A.areB.hasC.isD.was(正确答案)13、She serves as a secretary in a university. [单选题] *A. 为…服务B. 担任…职务(正确答案)C. 竞争…服务D. 申请…职务14、Is there ____ for one more in the car? [单选题] *A. seatB. situationC. positionD. room(正确答案)15、Reading（）the lines, I dare say that the government are more worried than they admitted. [单选题] *A. behindB. between(正确答案)C. alongD. among16、Thank you very much. You gave us ____ our factory needed. [单选题] *A. informationB. informationsC. the information(正确答案)D. the informations17、---Excuse me sir, where is Room 301?---Just a minute. I’ll have Bob ____you to your room. [单选题] *A. show(正确答案)B. showsC. to showD. showing18、She spoke with a strong Scottish（）[单选题] *A. speechB. accent(正确答案)C.voiceD. sound19、These plastics flowers look so_____that many people think they are real. [单选题] *A.beautifulB.artificialC.natural(正确答案)D.similar20、Sitting at the back of the room（）a very shy girl with two bright eyes. [单选题] *A. is(正确答案)B. areC. hasD. there was21、You can borrow my book, _____ you promise to give it back to me by the end of this month. [单选题] *A.even ifB. as long as(正确答案)C. in caseD. even though22、--Is that the correct spelling?--I don’t know. You can _______ in a dictionary [单选题] *A. look up itB. look it forC. look it up(正确答案)D. look for it23、I repeated my question several times. [单选题] *A. 到达B. 惊奇C. 重复(正确答案)D. 返回24、Study hard, ______ you won’t pass the exam. [单选题] *A. or(正确答案)B. andC. butD. if25、_______ your help, I passed the English exam. [单选题] *A. ThanksB. Thanks to(正确答案)C. Thank youD. Thank to26、There ______ a football match and a concert this weekend.（）[单选题] *A. isB. haveC. will be(正确答案)D. will have27、11．________ big furniture shop it is! [单选题] *A．HowB．WhatC．What a (正确答案)D．What an28、He does ______ in math.（）[单选题] *A. goodB. betterC. well(正确答案)D. best29、--_______ does Ben go to school?--By bus. [单选题] *A. How(正确答案)B. WhatC. WhereD. Why30、The old woman doesn’t feel _______ though she lives _______. [单选题] *A. alone; lonelyB. alone; aloneC. lonely; lonelyD. lonely; alone(正确答案)。
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Video
Hints4
Hints:
Safe topics: • weather, holiday, current affairs…
participate in small talks about travel, weather or accommodations;
taboo topics: • sex, religion, politics, income…
you would say in each situation to get the
information you need.
Hints
You’ve hear that flight BZ 431 is delayed.
You want to reconfirm your seat on flight TR 998.
hotel bars than tourists. It’s very important
to provide a business center, too.
interviewer: What services does the business center provide?
Kevin: Basic secretarial services such as photocopying and typing. Guests always find it helpful to have these kind of things organized for them.
To travel agent or airline office clerk: I’d like to reconfirm my reservation on flight TR 998 on Monday evening. The number of the ticket is…
8
Hints:
5. I'd like to make a reservation for a suite with both shower and bath.
我想预订一个既带淋浴又带浴缸的套房。
6. I'd like a room with a view. 我想要一个风景较好的房间。
7. I'd prefer a quiet room. 我想要一个安静点的房间。
interviewer: And what about facilities
in the hotel in general?
17
TTaasskk11MMakaiknignagcaalcl all
ScKgrueipevtsints:
The bars are important. Corporate tend to spend more time in the
Mp3
Key
Script
14பைடு நூலகம்
Task 1
Key:
• 1.C 2. B 3.B 4.C 5. A
15
Task 1 Making a call
interviewer: So, what basic needs do business travelers have?
Kevin: One of the most important things is a quick check-in and checkout. After a long trip, it’s annoying to have to wait at the hotel reception for five minutes. Room service is also very important. Guests often stay in their rooms working and don’t have time to go out to a restaurant, so they want their meals to be served in their rooms.
Business English
Viewing Listening & Speaking
1
Business English VLS
Unit Five
Travel and Visits
2
Class Schedule
Warm-up
Related Information
Listening & Speaking
Interviewer: Yes, of course.
Kevin: The lighting is also very important. We’ve just spent a lot of money upgrading the lighting in our rooms. As I said, guests often spend their evenings preparing work, so they need good lighting at their desks.
About accommodation: The service is rather slow. The rooms are a bit cramped(狭窄的).
Go on6
Warm-up
• Look at the following situation and
decide who you would speak to and what
11
Related information
3. I want to reserve a single room with shower.
我想预订一间有淋浴的单人房间。
4.Could I book a double room with bath?
我可以预订一间有浴缸的双人客房吗？
12
Related information
interviewer: Right, and what about the distance to the airport and city center? I that important?
18
Task 1 Making a call
Kevin: Yes. We’re in the east of London so we’re near City Airport. A lot of our guests have meetings in this area; they don’t want to be near Heathrow Airport or right in the city center. But it is easy to get to the center of London from here. It only takes about 15 minutes with our courtesy bus. And there’s a river of taxis, as well. interviewer: Are corporate guests interested in using your fitness center or swimming pool?
Go on5
Small talk topic
About travel:
• It was a bit rough.
• I missed my connection.
• There were no problems. About weather:
• Yes, it’s lovely. Real November weather, sharp and bright
You want an air ticket to Bangkok.
You’ve heard that the 17:55 train is cancelled.
7
Hints:
To airport information clerk: Can you tell me what time flight BZ 431 is going to depart? I’ve heard there’s going to be a delay.
Further Listening
Viewing & Speaking
Viewing & Brainstorm
Fun Time
Listening Challenge
Assignments
3
Warm-up
• Brainstorming: watch a video clip and discuss in pairs: Think about a similarities and differences when you talk to people you first meet from an English speaking country. What topics would you choose to talk about with someone you have just met during a trip? What topics are traditionally taboo(禁忌) when talking to strangers.
back 20
Listening and Speaking
Task 1
2.Watch a video clip and Brainstorm: What kind of hotel would you prefer to stay in if you were on a business trip in terms of atmosphere, location, facilities and services?
8. I'd like a room facing the sea/the mountains.