民航服务英语II
民航乘务英语Unit2教案
民航乘务英语U n i t2教案(总10页)--本页仅作为文档封面，使用时请直接删除即可----内页可以根据需求调整合适字体及大小--湖南外国语职业学院教案首页Period 1-2ⅠLead-inReview1 Translate the words, phrases and sentences below: 1) 航站楼 2) 有效护照3) 分配位子 4) 问讯处5) 乘机手续台 6) 护照检查处7) 安检处 8) 行李认领9) 健康证明、接种证明和海关申请表10) 被隔离 11) 外币兑换处12) 地勤人员 13) 称行李14) 超重行李 15) 候机室16) 头等舱/商务舱/经济舱 17) 行李箱18) 登机 19) 当班地勤人员20) 国内航线 21) 排队22) 插队 25) 告诉某人做某事26) 监视屏幕 27) 检查可疑物品28) 若某位旅客携带有金属制品，金属监测仪就会叫。
29) 任何旅客都享有免税商品限额。
30) 约在起飞前一小时，旅客到达登机口。
2 Fill in the forms:1 Check ______Check-in desk ① _______2 Weigh luggage ② _______③ _______3 ____________Passport control1 to __________.Security control2 if they ____ the metal detector ____ to use hand- held metal _______ .1 _________Departure lounge 2 _________3 _________1 one hour before departure, ______ .Boarding 2 show _______ .3 _______ before boarding the aircraft.1 Luggage reclaim① ______Arrival ② ______2 Immigration and customs ③ ______④ ______⑤ ______3 ______________.Ⅱ General Ideas about Unit 2:Aims：1 to get some ideas of the categories of airline personnel and each class’s responsibilities, etc.（了解航空工作人员的分类及每类人员的工作职责；）2 to learn the key words and expressions.Teaching’s important points and difficulties(教学重点与难点)：1 some key words and expressions:accelerate加速, arm使…处于可用状态, altitude海拔,pre-flight briefing起飞前会议, flight deck / cockpit驾驶舱,co-pilot / second officer副驾驶, chute滑道, ditching水上迫降,domestic国内的, elevator升降舵, eligible符合条件的,evacuation疏散, exit使离开, fasten系紧,fuselage机身, galley机上厨房, hydraulics液压的,inflate使膨胀, initiative首要的判断力, instruct发出指令,lavatory机上卫生间, prohibit禁止, purser乘务长,release释放, roar吼叫, rudder方向舵,steer控制…的方向, steward男乘务员, stewardess女乘务员,stow装载, taxi滑行, undercarriage起落架aerodrome controller机场管制, air traffic controller空管, air tug拖车,area controller地区管制, charter flight包机, control column操纵杆,cross check交叉检查, emergency equipment急救装置, first officer大副,flight engineer机上机械员, flight schedule飞行计划, flight service director主任乘务长, food and beverage supplies餐饮供应, fuel transfer换油,gear up收起落架, jump seat乘务员座椅, life vest救生衣,long haul长途（旅行/ 运输） short haul短途（旅行/ 运输）,main landing gear/ undercarriage主起落架, nose landing gear前起落架,on board在飞机上, parking stand停机坪, personality traits个性特征,pick up增加, public address system广播系统, pull up收起,put… full on把…全部加上, safety demonstration安全演示,seat- configuration座椅规格, seat- pitch座位间距, steering control方向控制, stretch out伸展, take off, touch down落地, wing flap翼襟2 Main roles of cabin attendants3 Long Sentences1) Airline Personnel is a generic term for people who work with aircraft in one capacity or another, whether they fly the aircraft, serve passengers or maintain an aircraft. 航空工作人员通常指的是以一种或另一种身份与航空工作有关系的工作人员，无论是飞机驾驶员，空乘服务人员，还是维修人员，都统称为航空工作人员。
民航服务英语
民航服务英语(总8页)--本页仅作为文档封面，使用时请直接删除即可----内页可以根据需求调整合适字体及大小--《民航服务英语》试题使用教材：民航服务英语试题范围：全册出版社：高等教育出版社版次：第一版学校名称：甘肃省西峰职业中等专业学校I. Vocabulary 第一部分词汇 (30%)1. Put the following into Chinese英译汉（每小题1分，共10分）1) passenger2) attend3) ticket4) attendant5) tip6) contact7) serve8) delicious9) worry10)downtown2. Put the following into English汉译英（每小题2分，共20分）1) 机舱，客舱2) 菜，碗碟3) 着陆4) 航班5) 折扣6) 菜谱7) 准备好的8) 定购9) 重要的10) 延误II. Phrase 第二部分短语 (20%)Translation英译汉、汉译英（每小题2分，共20分）1) 起飞2) 顺便说一句3) 在机场4) 到达5) 请往这边走6) fill out7) boarding pass8) look forward to9) departure time10) call buttonIII. Cloze 第三部分完行填空 (20%)Choose from A、B、C、D the best one according to the dialogues you have learned. 根据所学对话, 从A、B、C、D四个选项中选出最佳答案。
（每小题1分，共20分）Dialogue 1P：But 1 can I get nose drops?S：Please don’t 2 . I’ll get it for you. Just a 3 , please.…Here 4 are. I think it should be all right in a few5 .P：Thanks a lot.…S：How are you 6 now?P：Much better. Thank you.Dialogue 2P：Oh, my God!S：What’s 7P：Where’s my leather briefcase?S：Where did you 8 itIs it in the overhead compartment or 9else?P：I did put it beside me on my seat. It must have 10on the cabin floor when I got up from my seat. I’ll go and 11 for it.S：No 12 . I’m sure you could find it.Dialogue 3P： 13 me, Miss. I’ve got a 14 . I’ve lost my handbag.S：I’m sorry to 15 that. Are you 16 you’ve lostit in the cabin?P：Yes. I’ve looked for it everywhere but found 17 . S：Perhaps it is 18 your seat?P：No.S：Or in the overhead 19P：No, it isn’t there 20 .( )1. A. what B. why C. which D. how ( )2. A. care B. worry C. hurry D. mind( )3. A. moment B. lot C. little D. few( )4. A. we B. you C. they D. it( )5. A. while B. week C. minutes D. hour( )6. A. thinking B. listening C. looking D. feeling( )7. A. happened B. take place C. that D. this( )8. A. bring B. take C. find D. put ( )9. A. what B. where C. somewhere D. who( )10. A. down B. dropped C. put D. fall( )11. A. look B. find C. see D. wait( )12. A. good B. question C. hurry D. care( )13. A. Pardon B. Excuse C. Forgive D. Tell( )14. A. cold B. question C. pain D. trouble( )15. A. listen B. see C. hear D. feel( )16. A. sure B. make sure C. enough D. full( )17. A. anything B. something C. nothing D. some( )18. A. in B. under C. in front of D. near( )19. A. seat B. compartment C. handcart D. handbag( )20. A. to B. too C. neither D. EitherIV. Reading Comprehension阅读理解（30%）1. Complete the dialogue according to the context.补全对话，从A、B、C、D四个选项中选出能完成所给句子的最佳答案。
《-民航空乘英语》2PPT优秀课件
life vest3 safe belt sign
life vest
emergency exit
Unit 2 Safety Service
4
oxygen mask1 safe belt
emergency exit2 safety demonstration4
life vest3 safe belt sign
Ⅰ. Listen to the dialogues and fill in the blanks.
1
M: Excuse me, madam. I’d like to remind you that passengers are not allowed to _r_em__o_v_e_ emergency equipment by themselves. Please put back the __l_if_e_v_e_s_t___.
Part
Part
1
2
3
4
Warm Up Announcements
Dialogues in Cabin
Reading and Writing
1
Match the following words and pictures.
ห้องสมุดไป่ตู้
oxygen mask1 safe belt
emergency exit2 safety demonstration4
safe belt
oxygen mask
Unit 2 Safety Service
5
oxygen mask1 safe belt
emergency exit2 safety demonstration4
民航客舱服务英语教程课件
New words expressions
1. Flight attendant stewardess/steward
2. Purser
chief purser
3. Boarding card/pass
4. Rucksack
旅行用帆布背包
Do you think how to become a qualified flight attendant？
A qualified flight attendant
should be friendly, warm-
hearted, patient, helpful,
optimistic,
industrious,
intelligent, confident, courteous
and careful.
The questions met on board.
1. A passenger can’t find his seat. How would you help him? 2. A passenger wants to siቤተ መጻሕፍቲ ባይዱ together with her friend in 6A.
7. aisle seat window seat
过道座位 窗户座位
Group role-play
After watching the movie, please make up the following dialogues.
1). A man who is sitting in economy class wants to move to the first class or business class as he thinks it’s too noisy and crowed here. A flight attendant comes up to help him.
民航英语2习题1
《民航英语2》习题1一、短语翻译1.处理飞行中的紧急情况2.超音速飞行3.渐进的物体4.可变式几何图形5.音速的两倍6.确保稳定上升7.随着高度变化而变8.旋翼桨片9.预先付款10.追求完美11.变焦摄像机12.商界要人二、单选题1.The ship ploughs along, disturbing the surface of water of water in its_____.A．paceB．wakeC．rest2.More flights flew in to hold _____ enemy’s fierce attack.A. backB. downC. overD. upon3.The manager is _____ this aircraft factory.A．in chargeB．chargeC．charge ofD．in charge of4.Before flight, a pilot has to check the oil _____ and other supplies.A. layerB. levelC. limitD. load5.The party must be so arranged that each of us can go at his or her own_____.man whose command of English is poor.A．willB．likeC．pace6.There have been _____ experiments done to improve the air craft’sperformance.A. a dozen ofB. dozensC. dozenD. dozens of7.The stubborn controller decided to _____ his time giving the pilot all theneeded information.A．keepB．playC．castD．take8. He is a man who is always _____ fault with other people.A. puttingB. seekingC. findingD. looking for9. I am sure David will be able to find the library because he has a pretty good _____ of direction.A. ideaB. feelingC. experienceD. sense10. They started off late and got to the airport with minutes to _____.A. spareB. catchC. leaveD. make11. Wait a moment, please. Richard will be back _____.A. in no timeB. at no timeC. at timesD. at a time12. _____ I accept that the plan is not perfect, I do actually like it.A. WhenB. SinceC. WhileD. Unless13. She says she’d rather he _____ tomorrow instead of today.A. leavesB. leftC. leaveD. would leave14. I don’t think Mary understood what you said, _____?A. do IB. didn’t sheC. did youD. did she15. You _____ not have seen her yesterday, for she was abroad.A. mustB. shouldC. couldD. would16. Alice trusts you; only you can _____ her to give up the foolish idea.A. suggestB. attractC. temptD. persuade17. The Internet has brought _____ big changes in the way we work.A. aboutB. outC. backD. up三、根据上下文，选出与划线单词意思相近的选项1.John drives too fast，and he often drives in the middle of the street．Hedoesn't watch what the other cars are doing．He is a reckless driver．A．very carefulB．very carelessC．very harmfulD．very harmless2.Danish and Norwegian are similar languages. If you speak one, you canunderstand the other.A. difficultB. almost the sameC. easyD. very different3.When Glen finished college，he couldn't find a job．Then his luckchanged．A big engineering company hired him．A．gave him a jobB．paid himC．told him to stop workingD．told him about his future4.This is a glass of pure milk．There is nothing but milk in the glass．A. coldB. warmC. whiteD. 100%四、阅读理解Passage 1Nowadays almost every city has an airport, even two, in the case of some big cities. Like a railway station an airport is a very busy place. At almost any hour of the day or night it is thronged with（挤满）people, many of whom are passengers either waiting for a departing flight or who have just landed. Today, a great number of people travel from one country to another by plane just as routinely as other people move from one town to another within the same country by train or bus.The large building in which passengers wait for their flight is called the passenger terminal. When a passenger arrives at the terminal, he goes to the counter of the airline that has arranged his trip. There he shows his ticket as proof that he has a booking on the particular flight. He also gives up his heavy luggage to be tagged and sent to the hold of the aircraft. If his ticket is in order, and his luggage is not overweight, he is issued with a card called a boarding pass which allows him admission onto the plane. Following the announcement that the plane is ready for boarding, departing passengers go through departure gates, which control the entrance and exit of people on and off the aircraft. At these gates, after they have shown their passports and their boarding pass has been checked, they are allowed to board the waitingaircraft.Aircraft lands and takes off on a runway made of concrete (混凝土). The runway of a modern airport is about three kilometers in length, as large jet planes take this distance to get airborne, or to come to a standstill（站着不动）after landing. Only one plane can land on or take off from a runway at a time. Specially trained officers, who sit in the control tower of the airport, strictly control the landing and take-off of aircraft. These air traffic controllers, as they are called, communicate with the pilots of the planes by radio. All modern planes are fitted with radar but the pilots still rely on the controllers to guide them. A mistake made by a controller in the tower may lead to a serious accident in which a large number of people may be injured or killed.1. How many airports are there in a city? _____A. None.B. One, even two.C. At least two.D. More than two.2. When passengers arrive at the airport, they wait for their flight in the _____.A. departure gatesB. runwayC. terminal buildingD. airline’s counter3. What should passengers do after the announcement is made that theirplane is ready for boarding? _____A. Go through departure gates.B. Arrange the trip in the counter of the airline.C. Pay for their over-weight luggage.D. Check their boarding card.4. Who control the landing and take-off of aircraft at the airport? _____A. PilotsB. Cabin attendantsC. Air traffic controllersD. Aircraft engineers5. Which of the following statement is NOT mentioned in this article? _____A. Aircraft lands and takes off on a runway made of concrete.B. At a time only one plane can land on or take off from a runway.C. A mistake made by a controller in the tower may lead to a large numberof people injured or killed.D. The pilot can see the runway clearly at night.Passage 2Attention to detail is something everyone can and should do, especially in a tight job market. Bob Crossley, a human-resources expert notices this in the job applications that come cross his desk every day. “It’s ama zing how many candidates eliminate themselves,” he says.“Resumes arrive with stains (污迹). Some candidates don't bother to spell the company’s name correctly. Once I see a mistake, I eliminate the candidate,” Crossley concludes. “If they cannot take care of these details, why should we trust them with a job?”Can we pay too much attention to details? Absolutely. Perfectionists struggle over little things at the cost of something larger they work toward. “To keep from losing the forest for the trees,” says Charles Garfield, associate professor at the University of California, San Francisco, “we must constantly ask ourselves how the details we're working on fit into the larger picture. If they don’t, we should drop them and move to something else.”Garfield compares this process to his work as a computer scientist at NASA. “The Apollo II moon launch was slightly off-course (偏离路线) 90 percent of the time,” says Garfield. “But a successful landing was still likely because we knew the exact coordinates（坐标）of our goal. This allowed us to make adjustments（调整）as necessary.” Knowing where we want to go helps us judge the importance of every task we undertake.Too often we believe what accounts for others’ success is some special secret or a lucky break. But rarely is success so mysterious. Again and again, we see that by doing little things within our grasp (能力所及的限度) well, large rewards follow.6. According to the passage, some job applicants were rejected _____.A. because of their carelessness as shown in their failure to present a cleancopy of a resumeB. because of their inadequate education as shown in their poor spelling inwriting a resumeC. because they failed to give a detailed description of their background intheir applicationsD. because they eliminated their names from the applicants list themselves7. The word “perfectionists” (Line 1, Para. 3) refers to those who _____.A. demand others to get everything absolutely rightB. know how to adjust their goals according to the circumstancesC. pay too much attention to details only to lose their major objectivesD. are capable of achieving perfect results in whatever they do8. Which of the following is the author's advice to the reader?A. Although too much attention to details may be costly, they should not beoverlooked.B. Don't forget details when drawing pictures.C. Be aware of the importance of a task before undertaking it.D. Careless applicants are not to be trusted.五、汉译英1.飞行员没有料到天气会如此恶劣。
民航专业英语unit2
Section A: Speaking
Situational Dialogues
Situation: A passenger is standing in the aisle because his seat is taken by another passenger. (P=Passenger, F=Flight Attendant) F: Could you please step aside and allow the other passengers to go through? P1: But that passenger is sitting in my seat.(To the sitting passenger) F: Excuse me, may I see your boarding pass? P2: OK, here you are.
Section A: Speaking
Situational Dialogues
F: I’m afraid you are in the wrong seat. Yours is that one, two rows ahead. The numbers are shown along the edge of the overhead compartment. P2: Oh, sorry. I thought it was mine. I’ll move, then. F: That’s all right. May I help you with your bags? P2: No, thanks, I can do it myself. F: (To P1) Sorry to keep you waiting, Sir. That’s alright now. Here’s your seat. P1: What a relief! Thank you very much. F: You are welcome.
民航乘务英语口语教程 2
Practice Emergency
民航乘务英语口语教程 2
Landing
• We will arrive at the Hong Qiao Airport in half an hour. • The arrival time is 10:10 a.m.. • You should have enough time to pick up your checked baggage. • I'd suggest you to take the taxi. It's faster and just as convenient. • This is an entry card for keeping a record of all entry passengers. • You'll need the immigration form when you go through Immigration and
民航乘务英语口语教程 2
Homework
• currencies 货币 • duty-free 免税的 • jewellery 珠宝 • make-up 化妆品 • flight path 航道 • runway approach 进场着陆 • typhoon 台风 • the Pacific Ocean 太平洋 • fuel bowser 加油车 • extinguisher 灭火器
PIease be sure to take all of your belongings with you. We sincerely apologize for this inconvenience.
Thlank you.
Turbulence
民航客舱服务实用英语 Unit2教学文案
Dialogues
The purser asks a cabin attendant to check the enquipment on board.
The purser asks a cabin attendant to chec the entertainment system on board.
Usefyl Expressions
1、I wonder if you can help me check equipment on board. 2、Make sure all equipment is secure or in position available and serviceable. 3、I've just checked all in-flight aocuments. 4、Please help me check entertainment system. 5、I've just finished checking the demonstrator kits. 6、I'm going to check the galley. 7、I've just aranged the magazines and newspapers in good order. 8、It's time to switch on the boarding music.
Sentence Patterns
01 Can I help you?/ What can I do for you?
02 Is there anything I can do for you?
03 Would you like me to help? 04 Do you need a hand?
民航英语2测试题及答案
民航英语2测试题及答案一、选择题（每题2分，共20分）1. What is the full form of "ATC" in aviation?A. Air Traffic ControlB. Airline Ticket CounterC. Airport Terminal ComplexD. Air Transport Committee2. The term "VFR" stands for:A. Visual Flight RulesB. Very Fast RunnerC. Vertical Flight RegulationsD. Virtual Flight Route3. Which of the following is not a type of weather phenomenon affecting aviation?A. TurbulenceB. ThunderstormC. Clear skyD. Fog4. The abbreviation "ICAO" refers to:A. International Civil Aviation OrganizationB. International Commercial Airline OrganizationC. International Cargo Airline OrganizationD. International Communication Airline Organization5. What does "RVSM" mean in the context of aviation?A. Reduced Vertical Separation MinimumB. Required Visual Separation MinimumC. Radio Visual Separation MinimumD. Radar Vertical Separation Minimum6. The term "ETD" is commonly used to denote:A. Estimated DepartureB. Electronic Ticketing DeviceC. Emergency Training DrillD. Environmental Testing Device7. Which of the following is not a standard aircraft emergency code?A. PAN-PANB. MAYDAYC. SOSD. ALPHA8. The "PBN" in aviation stands for:A. Performance Based NavigationB. Pilot Boarding NotificationC. Passenger Booking NumberD. Personal Belongings Notification9. "SID" in aviation terminology refers to:A. Standard Instrument DepartureB. Special International DepartureC. Scheduled International DateD. Systematic International Delay10. The "STAR" is a term used to describe:A. Standard Terminal Arrival RouteB. Special Technical Assistance RequestC. Scheduled Time of Arrival RequestD. Systematic Training and Reporting答案：1. A2. A3. C4. A5. A6. A7. C8. A9. A 10. A二、填空题（每空1分，共10分）1. The international distress signal "MAYDAY" is used by pilots to indicate an emergency situation requiring__________.2. The term "runway" in an airport refers to a __________ where aircraft take off and land.3. The "black box" in an aircraft is actually orange and is used to record flight data and __________.4. "CVR" stands for Cockpit Voice Recorder, which is a device used to record the __________ and conversations in the cockpit.5. The "ELT" or Emergency Locator Transmitter is a devicethat helps rescue teams locate an aircraft in __________.答案：1. immediate assistance2. flat surface3. cockpit sounds4. ambient noise5. distress三、简答题（每题5分，共10分）1. What are the three main types of aircraft navigationsystems?- Answer: The three main types of aircraft navigation systems are Inertial Navigation Systems (INS), Global Positioning System (GPS), and Instrument Landing System (ILS).2. Explain the purpose of a "No-Fly Zone".- Answer: A "No-Fly Zone" is an area designated byaviation authorities where the flight of aircraft isprohibited for security or safety reasons. It is establishedto protect airspace over sensitive areas such as military bases, government facilities, or during special events.四、阅读理解（共20分）Read the following passage and answer the questions.Passage:Airlines are constantly looking for ways to improveefficiency and reduce costs. One of the methods they use isthe implementation of "code-sharing" agreements. Code-sharing allows two or more airlines to share the same flight, with each airline selling tickets for that flight under their own flight number. This practice benefits both airlines and passengers, as it can lead to more flight options, better connections, and lower fares.Questions:1. What is the purpose of code-sharing agreements in theairline industry? (5 points)- Answer: The purpose of code-sharing agreements is to improve efficiency, reduce costs, and provide more flight options, better connections, and lower fares.2. How do code-sharing agreements benefit passengers? (5 points)- Answer: Code-sharing agreements benefit passengers by offering more flight options, better connections, and potentially lower fares due to increased competition.3. What are some potential drawbacks of code-sharing agreements for airlines? (10 points)- Answer: While the passage does not explicitly mention drawbacks, potential drawbacks of code-sharing agreements for airlines could include loss。
《民航服务英语》最新版教学课件Unit2 At the information Desk
Annoucements
Ladies and gentlemen,
feature 英 ['fiːtʃə] 美 ['fitʃɚ] n. 特色，特征；容貌；特写或专
To enrich your experience onboard, we will s oon turn on the personal entertainment syst em. We have prepared movies, selected TV f eatures, music, games, route map and Air Ch ina Product Introduction. For more details, pl ease refer to the <Inflight Entertainment Gui de> in your seat pocket. Thank you.
题节目
refer to 参考
Activity 3 Task A Pair work
A:Excuse me, madam. Can I help you?
B: Yes, where is the nearest washroom？
A: Not too far away, go east for 50 meters and turn left, there it is.
lounge
n. [laʊn(d)ʒ]
well-groomed adj. ['wel'ɡru:md]
single
adj. ['sɪŋg(ə)l]
commercial adj. [kə'mɜːʃ(ə)l]
industrial adj. [ɪn'dʌstrɪəl]
民航服务英语2
section ['sekʃn] n.部门；地区
accompany [ə'kʌmpənɪ] vt. 陪伴
boarding gate ['bɔːdɪŋ geɪt] n. 登机门；登机 disabled [dɪs'eɪbld] adj. 残废的，有缺陷
闸口
的
altogether 而言之
[
ɔːltə'geðə]
民航服务英语
Unit 2 Check-in
Knowledge Base Words and Phrases
destination [ destɪ'neɪʃn] n. 目的地，终点 baggage ['bæ gɪdʒ] n. 行李
elderly ['elelchair ['wiːltʃeə] n. 轮椅
What’s your final destination? 您的最终目的地是哪里？
How many pieces of baggage do you have in your group? 您的团队里有多少件行李？
Our staff in the service section will inform you when the boarding start and they will accompany you to the boarding gate. 我们服务区的职员在登机开始会通知您，并且将会陪同您到登机口。 He is disabled and blind, and needs special assistance. 他行动不便并且看不见，需要特别帮助。
民航服务英语
Unit 2 Check-in
Part II Reading
《民航服务英语(第2版)》第七章
Task B Vocabulary Put the Drinks in the correct category.
Juice
Carbonated Wine& beverage spirits
Tea
Water Coffee
orange juice
pineapple juice apple juice
e.g. Lamd skewer 羊肉串 Beef Skewer 牛肉串 ; 串烧牛肉丸 Skewer Machinery 串机器
e.g. Beef canape 迷你牛肉三明治 Vegetable canape 迷你鲜蔬三明治
e.g. prawn cracker 虾片 昨天午餐我们吃了一盘对虾。 Yesterday we ate prawn dish for lunch.
-Excuse me, Would you like some drinks? -I prefer some soft drinks.
Task C Vocabulary Put the following food items in the correct category.
Juice
Vegetable Meat Seafood
snack [snæk] n. 小吃，点心； quantity ['kwɒntɪtɪ] n. 总量，数量；
Announcements
UNABLE TO FINISH THE PLANNED MEAL SERVICE
Ladies and Gentlemen, Due to severe turbulence throughout the duration of this flight,for safety reasons we are unable to complete the meal and drink service. We apologize for the inconvenience and appreciate your understanding.
民航英语2复习资料
听力：Listen to the announcement and fill in the blanks.Ladies and gentlemen, we have just landed at Beijing International airport, Terminal 3. The ground temperature is 25 degrees Celsius or 77 degrees Fahrenheit.Kindly remain seated with your seat belt fastened until the seat belt sign has been switched off and please also keep your mobile phones switched off until the seat belt sign goes off. For passengers continuing on to Shanghai, please disembark (下机) with all your hand luggage and take note of the boarding announcement in the departure hall. Any items left on-board will be removed from the aircraft.We apologize for the delay of this flight and any inconvenience, and highly appreciate your patience and understanding.It's been our pleasure to serve you on this flight. Thank you for flying with Star Alliance member Air China flight code shared with China Eastern Airline . We look forward to seeing you again in the near future. Have a nice day. Good-Bye!单词：1.flight attendant 乘务2.purser 钱包3.captain 机长4.air marshal 安全员5.cockpit 驾驶舱6.seat belt sign安全带指示灯7.public address syslem公共广播系统8.turbulence湍流9.cockpit 驾驶舱10.overhead bin 头顶行李架11.delayed flight 延误航班12.boarding gate 登机门13.blacklist 黑名单14.resume恢复 continue继续 suspend终止15.effective 有效的16.disembark飞机→embark上机17.disruptive引起混乱的18.ban = prohibite 禁止18.collar 领带19.ambulance救护车20.heart attack心脏病21.hypertengion 高血压22.first aid kit 急救箱23.medicine pill 药片24.loose 松开25.urgent 紧急的26.personnel 医护人员;专业工作人员27.relieve、ease、alleviate减轻,缓解28.allergy 过敏的29.emergency exit 安全出口nding on ground陆地着陆31.do not take baggage不要带行李nding on water水上着陆33.stow large PED装好大型电子设备34.remove high-heeled shoes脱掉高跟鞋35.Fire extinguisher灭火器36.brace position 防撞姿势37.sunshade 遮阳伞38.aisle过道39.no smoking禁止吸烟vatory 厕所41.circle 盘旋42.armrest扶手43.schedule 时间表单选：(1)In 1989, at the age of 30, Hersey suddenly becamea celebrity.(2)They moved here because there was very little crime.(3)Many people don't even realize that by saying that they are insulting millions of other people.(4)Because of this, the economy is likely to get worse.(5)He doesn't want to engage in political affairs.(6)Most adolescent problems are temporary, and you don't have to worry much about your son.(7)Smiling and laughing has actually been shown to relieve tension and stress.(8)Witnesses to the crash say they saw an explosion just before the disaster.(9)They escaped through an emergency exit and called the police.(10)Not surprisingly, her teacher is getting irritated with her.(11)The government made an announcement about changes in the drug war.(12)The actors inspired the kids with their enthusiasm.(13)The fire is threatening about sixty homes, and residents have evacuated the area.(14)Stuart jumped into the sea and inflated the liferaft.(15)The captain of an airplane is the pilot in charge of it.(16)We had a humpy flight over the centre of Panama.(17)The passengers went through immigration control and collected their baggage.(18)Bill was suspended for a year from the university after brawling with police.(19)A baby-sitter is no replacement for a mother.(20)These push buttons can activate the elevator.翻译：1.Actions should be taken to protect the staff and other passengers.(应采取措施保护工作人员和其他乘客)2.There are increasing reports of disruptive passengers, including celebrities.(有关不守规矩旅客的报道越来越多，包括名人)3.如果你想减轻飞机耳的症状，口香糖并不是唯一的选择。
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6.1 陆 地 / 水 上 应
急撤离
教师设置场景，由学生进行角色的互换扮演，模
拟有准备的陆地/水上应急撤离程序和无准备的陆 地/水上应急撤离程序，教师进行指导并点评。
3.2物品保管和 非法干扰
搜寻相关资料，组织课堂演讲，用英语 小品的方式介绍有关旅客保管物品和非 法干扰机组行为的案例，教师进行指导 并点评。
民航服务英语II
外语学院 张超男
1. 课程定位 2. 课程性质作用 3. 课程团队 4. 教学内容
5. 教学方法与手段 6. 教学资源及实践条件
7. 考核评价
8. 存在的问题及改进 措施
课程定位
民航地面服务方面 民航空中服务方面 机场地面相关配套服务方面
服务 + 英语
IV
III
II I •空乘英语 •民航客舱服务 •民航服务基础 •民航客运
课程性质作用
专业核心课 教学目标
基本语音，语言技巧
工作和服务内容
操作程序和口语表达法， 以及英语广播词
民航地面服务英语的词汇， 专业术语和表达法
了解民航服务行业的特性
课程团队
姓名
职称
学历
双师资格
杨兆凤
李静燕 张超男
副教授
副教授 讲师
本科
本科 硕士
高级涉外秘书
高级涉外秘书 高级商务单证员
教学内容
七个情境
Preflight Briefing 航前准备 Boarding & Greetings 旅客登机前准备 Before Take-off 起飞前准备 Cabin service 客舱服务 Landing 降落前后管理
Turbulence 应急处置
学习情境名称：航前准备 I 工作任务 1.1 认识机型设 备和展示CIQ
教学方法和手段
专业词汇
4+1 教学模式
语音语调
口语句型
服务意识
英语思维
小组讨论法
演示法
角色扮演法
教学资源
教材 网络资源
实践条件
多媒体教室 化妆室 形体训练室 模拟机舱
考核评价
评价实施 评价元素
及过程
平时（30）
过程考核（40） 终结考核（30）
评价标准 根据学生出勤 以及 广播词流利程度 个人表达礼貌用语
参考学时 工作进程（活动设计）
4 IV
学习情境名称：客舱服务 工作任务 4.1客舱设备的使用 4.2填写CIQ表格 4.4航线知识问答
参考学时 工作进程（活动设计）
8
在模拟客舱内熟悉服务设备并用英语口述使用方 法。 练习填写各国的CIQ表格。 进行有关航线知识、航空商务、起飞中非法干扰 机组行为的英语快速问答，小组间进行竞赛。
搜寻相关资料，组织课堂演讲，介绍所 搜集的有关机型设备、 CIQ 的相关规定 的资料。
1.2 召开航前
准备会议
由教师扮演乘务长，由学生扮演乘务员，
用英语模拟航前准备会，教师进行指导 并点评。
学习情境名称：旅客登机前准备 II 工作任务 2.1 客舱设备展 示 2.2应急设备的 使用 2.3机供品展作任务 5.1降落后的操作 工作进程（活动设计）
参考学时
4
工作进程（活动设计） 在模拟客舱内熟悉服务设备、客舱灯光、 舱门和应急出口并用英语口述使用方法。 使用应急设备实物进行辨认并用英语口 述使用方法。 用机供品、机上免税品实物进行辨认并 用英语口述其名称。
参与课堂程度
语音语调
语气语速
工作组配合程度
评价方式 由指导教师根据学 由教师根据学生 教师评价与学生互 生表现考评 上交语音材料进 评相结合 行阶段性考评
存在问题及改革措施
问题： 实践教学条件有限 课时安排较少 改进： 调整后已增加相应学时。 建议增加相应的设备 （DV摄录机及广播话筒） 尽快引进模拟机舱，仿真环境提高学生服务意 识。
用英语表述滑行期间旅客不安全行为，由学生 进行处理，教师进行指导并点评。
5.2客舱服务工作流 程模拟
在模拟客舱内模拟降落后情景，边实施操作边 用英语口述相关程序。
学习情境名称：起飞前准备
III 工作任务 3.1起飞前准备
参考学时
8
VI
学习情境名称：应急处置 工作任务 工作进程（活动设计）
参考学时
2
工作进程（活动设计） 模拟起飞前工作流程，用英语向特殊旅 客介绍注意事项。