组织行为学英文论文

Bachelor of Business Administration

Assignment Cover

工商管理学士学位课程

作业封面

MODULE CODE AND NAME

科目代码及名称

Module Code 科目代码：

Module Name科目名称：组织行为学

Lecturer 讲师：

Section Code专业班级：

Student ID 学生证号码：

Student Name学生姓名：

Announcement: I declare that this assignment is ENTIRELY my independent work except where referenced. I have marked any Reference sources and am aware of programme regulations concerning plagiarism and referencing.

声明：除了标明出处的引用资料之外，此作业是我独立调查完成的。文内所有引用的资料已经详细标明出处，并且我了解课程中有关抄袭及引用方面的规定。

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Content

Introduction (2)

1. Attitudes and Behavior (2)

1.1Attitude (2)

1.2Cognitive Dissonance (3)

1.2.1Definition of Cognitive Dissonance (3)

1.2.2Way to Solve Cognitive Dissonance (3)

1.3Attitude Influence Behavior (4)

2. Reinforcement Theory and Prediction of Behavior (4)

2.1 Reinforcement Theory (4)

2.2 Prediction of Behavior (5)

3. Personality and Prediction of Behavior (6)

3.1 Personality Characteristics and Prediction of Behavior (6)

3.2 The Big Five Model and Prediction of Behavior (6)

3.3 Type A Personality and Prediction of Behavior (7)

3.4 If I Was Her (7)

4. Attribution Theory (8)

5. Organizational Culture and Behavior (9)

5.1 Organizational Culture Influence Behavior (9)

5.2 Factors Contribute to the Organizational Climate (9)

5.3 Creating an Ethical Organizational Culture (10)

Conclusion (11)

Reference (11)

What Customers Don’t Know Really Will Hurt Them Introduction

Elena had started working for a car rental company two years ago. She wants to move up the ranks into management. She worked hard and she was good at her job.

However, one day her supervisor told her lie to customer. She was stunned and asked her supervisor why, her supervisor said “If you’re going to be a manager, you need to know how to make money. Always take the best deal you can get.”

Elena didn’t want to jeopardize her chance of becoming a manager. In the months that followed, Elena found she can lie to customer without pressure from her supervisor.

All the things going well until one day, her customer, Jim Reynolds had reserved the less expensive compact car. However, when checking the car, Elena noticed a large lump on the tire. She knew the lump could be dangerous, but she didn't want to give Mr. Reynolds the new luxury sedan for the same price as the compact car.

Unfortunately, Mr. Reynolds crashed into another car, seriously injuring himself and the other driver. The legal department manager asked Elena, whether she was aware of the tire’s condition before renting the car to Mr. Reynolds.

As an OB consultant, my supervisor gives me this case. After reading the case, I will perform an analysis of the case based on OB concepts and theories.

1. Attitudes and Behavior

1.1Attitude

Elena held the default attitude toward lying to customers.

From the case we can see that Elena was stunned when her supervisor told her lie to customer. She didn’t want to lie to customers, but she also didn’t want to jeopardize her chance of obtaining a management position, so she lies to her customers. Then lying to customer became her second nature, she can lie to customers without pressure from her