2019年商务英语4(形考作业3及答案)

商务英语的4形考答案.docx

国家开发大学商务英语 4 形考答案第一单元一、选择填空题（每题10 分，共 5 题）— __________________?— Sure, no problem. First, go see Cindy and tell her where you're going andwhen.选择一项：C. Can you fill me in— Hey Kyle, guess what! The boss is sending me to Europe for amarketing seminar next month.— __________________You've been itching to go on a business trip for months.选择一项：A. I am sorry to hear that.B. Great! You must be happy.C. So what?If you are intending ____________ just one Schengen country, you will need to apply for the Schengen visa directly with the embassy or consulate of that particularcountry.选择一项：A. to visitB.visitingC.visitedCan you fill me ____________ ? I need some detailed information.选择一项：A. inB. upC. out题目 5题干Traveller's checks are generally ____________ small face value.选择一项：A. atB. onC. of—How would you like to go?— __________________.选择一项：A. I'll get in touch with the railroadB. I'd like to fly to Frankfurt for a stay of two daysC. I expect to depart for Frankfurt on Sunday, September 1st — __________________?— Yes, business class.选择一项：A. Will you fly business classB. When do you plan to leaveC. Where shall I make hotel reservationPlease ____________ an open return flight from Barcelona to Frankfurt.选择一项：A.paperB.textC.bookTravellers, when ____________ the checks, have to sign the checks in the presence of the bank or service clerks.选择一项：A.buyB.buyingC.to buyWe used to ____________ cash advances.选择一项：A.hadB.havingC.have标记题目题干____________ behalf of Vancouver C&S Int'l Trade Corp., I am pleased to invite you and your colleagues to visit us.选择一项：A.ForB.OnC.InYou can download and print off the ____________ online.选择一项：A.fromB.formC.formalMany of the banks and travel services in the western countries provideconvenience for the travellers by issuing traveller's ____________.选择一项：A.checksB.cashC.credit cards完形填空：选择正确答案，补全文章（每题10 分）。

国家开放大学《商务英语4》形考任务2参考答案

国家开放大学《商务英语4》形考任务（单元测试2）参考答案一、选择填空题（每题10分，共5题）1、—Hello, is that Sail Moving Company?—_________________?A. Yes, this is Jack speaking. Thanks for calling. What can we do for youB. Yes, I'm Jack. Thanks for calling. What can we do for youC. Yes, speaking. What can I do for you2、—What is the distance between the new building and your office?—_________________.A. It is near to the bus stopB. It is about 15 kilometersC. It is very close3、Customers won't find store clerks sitting around _________ .A. watching TV or playing cardsB. to watch TV or play cardsC. watching TV or to play cards4、The American idea of customer service is _________ each customer the center of attention.A. madeB. to makeC. make5、Customers often remain _________ to a business that has excellent service even if their prices are high.A. loyalB. loyallyC. loyalty6、What does the customer's complaint say?—_________________.A. He says he will write us a thank-you letterB. He says he hasn't gotten back the monitor for repairsC. He wants to know whether we could give him a discount7、—The client said he had to send a monitor back three times before the problem was solved. Do you have a reason for this?—_________________.A. Well, I wonder whether the recent layoffs are affecting the quality of our customer serviceB. What do you think? But I have no ideaC. That's the client's own problem, I guess8、_________ the situation may be, make sure that you don't leave your customer with an unanswered question.A. WhateverB. WheneverC. However9、If things have _________ , the person you're talking to will want to know the reasons.A. got upB. gone wrongC. turned down10、Looking your customers in the eye shows that we are listening to them and hearing _________ .A. why are they sayingB. how are they sayingC. what they are saying11、—How do you calculate the fee if we ask you to move the office furniture?—_________________.A. We can give you a 10% discountB. Sorry, we are not available these daysC. The cost depends on the floor to move to, the distance between two places and the amount of the furniture to move12、If any of the articles are damaged during move, you may make a _________ for compensation with our company.A. requestB. demand。

商务英语4 第四部分写作

商务英语4 第四部分写作四、写作（共20 分）31: 根据要求写作文。

★★（形考作业三作文2019.7/2020.9）Please write an application letter for salary raise, according to the followinginformation.(1) You are George, and your boss is Mr. Smith.(2) Your reasons for the letter.(3) Your expectation for the salary raise.参考范文：Dear Mr. Smith,As I approach my third year in the job, I find myself more dedicated, devoted and motivated than I ever was. I am thrilled to the fact that my efforts have been sensed and this will only result in enhanced performance. The performance review demonstrates how hard I have worked and how much commitment I am willing to put.I hope you agree with me that better performance and hard work should be rewarded. I hereby kindly ask you to consider a salary adjustment commensurate with my performance. I am willing to give more and would be grateful if my efforts can be acknowledged and consequently reflected with an appropriate change in my pay.Thank you.Sincerely,George四、写作（共20 分）31: 根据要求写作文。

国开电大《商务英语4》形考任务(单元自测1---8)试题及答案

国开电大《商务英语4》形考任务(单元自测1---8)试题及答案单元自测1试题及答案题目顺序是随机的，使用查找功能(Ctrl+F)进行搜索［题目］—How would you like to go?［答案］I'd like to fly to Frankfurt for a stay of two days［题目］behalf of Vancouver C&S Int'1 Trade Corp., I am pleased to invite you and your colleagues to vis辽us.［答案］O n［题目］一？—I expect to depart for Frankfurt on Sunday, September 1st, any time after 13: 00 pm. ［答案］Wh e n do you plan lo leave［题目］—？—Sure, no problem. First, go see Cindy and tell her where you're going and when.［答案］Can you fill me in［题目］—？—Yes, business class.［答案］Will you fly business class［题目］Can you fi 11 me ? I need some detailed information.［答案］in［题目］—Hey Kyle, guess what! The boss is sending me to Europe for a marketing seminar next month.You've been itching to go on a business trip for months.［答案］G r eat!You must be happy.［题目］Tf you are i ntendi.ng just one Schengen country, you wi 11 need to apply for the Schengen visa directly with the embassy or consulate of that particular country.［答案］Lo visil［题目］Ma n y of the banks and travel services in the western countries provide convenience for the travellers by issuing traveller's［答案］chec k s［题目］Pl ease an open return flight from Barcelona to Frankfurt.［答案］boo k［题目］The processing time per embassy.［答案］varies［题目］Traveller's checks are generally small face value.［答案］of［题目］Travellers,when the checks, have to sign the checks in the presence of the bank or service clerks.［答案］buying［题目］We used to cash advances.［答案］haveon l ine.［题甘］You can dmvnload and print off the［答案］［orm。

2019年商务英语4(形考作业一及答案)

商务英语4（形考作业一）一、选择填空题（每题10分，共5题）题目1—Hey Kyle, guess what! The boss is sending me to Europe for a marketing seminar next month.—__________________You've been itching to go on a business trip for months.选择一项：A. I am sorry to hear that.B. Great! You must be happy.C. So what?题目2—Yes, business class.选择一项：A. Will you fly business classB. When do you plan to leaveC. Where shall I make hotel reservation题目3____________ behalf of Vancouver C&S Int'l Trade Corp., I am pleased to invite you and your colleagues to visit us.选择一项：A. ForB. OnC. In题目4You can download and print off the ____________ online.选择一项：A. fromB. formC. formal题目5Please ____________ an open return flight from Barcelona to Frankfurt. 选择一项：A. paperB. textC. book二、阅读理解/翻译/完形填空（题型随机）（共50分）题目6完形填空：选择正确答案，补全文章（每题10分）。

国家开放大学电大《商务英语4》试题及答案

有关考试的注意事项：一、考试时注意事项：1、考生参加闭卷考试，除携带2B铅笔、书写兰（黑）字迹的钢笔、圆珠笔或0.5mm签字笔、直尺、圆规、三角板、橡皮外（其他科目有特殊规定的除外），其它任何物品不准带入考场。

参加非闭卷考试的考生除携带必要的文具外，可携带该考试科目规定允许的相关资料。

严禁携带各种无限通讯工具、电子存储记忆录放设备以及涂改液、修正带等物品进入考场。

2、考试开始前15分钟考生凭学生证、考试通知单和身份证进入规定考场对号入座。

证件不全不允许进入考场（有听力考试的科目，磁带只放一遍；且磁带播放期间迟到者不允许进入考场）考场编排贴在一层大厅内。

考生根据考试通知单认真查看所考科目的考场号、座位号，找到对应教室，对号入座。

试卷登分以座位号进行盲登，故要求考生一定不要做错考场及相应的座位。

3、考生答卷前，在试卷密封线内填写指定内容（如姓名、学号等），考场座位号填写在试卷中上的方框内。

凡漏写姓名、学生证号、座位号，或字迹模糊无法辨认，以及在试卷密封线外填写学生证号、姓名或作其他标记的试卷一律按零分处理。

4、答题时不得使用红笔或铅笔（除填涂答题卡外）答题，或一份试卷使用多种颜色的笔答题，不得使用修改液（带）、胶带纸、不得在试卷上做任何和答题无关的标记，不允许把试卷当草稿纸，上述任何情况存在的话，试卷均以零分处理。

5、考试通知单上显示有同一时间考多科目的学生为留考生。

通知单上显示“留考”的科目为滞后考试科目，应先考通知单上未显示“∨”的科目。

凡留考考生必须服从监考人员的安排，不得与其他考生或场外人员接触。

二、参加半开卷考试的考生注意：（1．）考生只能携带盖有分校章的‘一页纸’进入考场，考前2周发到学生手里。

（2.）每位考生每一次考试只发一张，考生必须妥善保存此页纸，若将其丢失或破损等，不能补发。

（3．）此专用纸只能由考生用钢等、圆珠笔手写，可正反面书写，并认真填写完整专用纸上学生基本信息。

（4．）参加考试时，考生携带此专用纸经监考人员确认后进入考场。

国家开放大学商务英语4-3

—Hello, this is Lucas Bowen. I'd like to order somemachines.—___________. When do you need them?B. No problem正确答案是：No problem题目2题干—Could you be so kind as to turn down that rock “n”roll? I'm preparing for tomorrow's meeting report.—______________.C. Sure. Sorry to disturb you正确答案是：Sure. Sorry to disturb you题目3Although he has sought to find a peaceful _____, he isfacing more pressure from his business rivals. C.题目4We can't manage that ____ you pay for the installation.C. unless题目5Their skill and ____ has got them on the sales team.C. enthusiasm翻译：为句子选择正确的翻译（每题10分）。

1. By understanding how non-verbal communication works, a negotiator must be able to understand the information the other participants are giving outA．通过理解非语言性交际如何起作用，谈判者一定能够理解其他参与者透露的非语言性信息。

B．要理解非语言性交际如何运行，谈判者必须理解其他参与者给出的非语言性信息。

商务英语4形考答案

商务英语4形考答案-CAL-FENGHAI.-(YICAI)-Company One 1国家开发大学商务英语4形考答案第一单元一、选择填空题（每题10分，共5题）—Sure, no problem・ First, go see Cindy and tell her where you're going and when. 选择一项：C. Can you fill me in一Hey Kyle, guess what! The boss is sending me to Europe for a market:ing seminar next month.——____________________ You*ve been itching to go on a business trip for months・选A.I am sorry to hear that・B.Great! You must be happy.C.So what?If you are intending ______________ just one Schengen country, you will need to apply for the Schengen visa directly with the embassy or consulate of that particular country.选择一项：A.to visitB.visitingC.visitedCan you fill me _______________ I need some detailed information・选择一项：A.inB.upC・ out题目5题干Traveller's checks are generally _______________ small face value.选择一项：A.atB.onC.of一How would you like to go?_______________________ •选择一项：A.I'll get in touch with the railroadB・ rd like to fly to Frankfurt for a stay of two daysC.I expect to depart for Frankfurt on Sunday, September 1^一Yes, business class. 选择一项：A.Will you fly business classB.When do you plan to leaveC.Where shall I make hotel reservationPlease _______________ an open return flight from Barcelona to Frankfurt.选择项：A.paperB.textC・ bookthe checks, have to sign the checks in the presenee of the bank Travellers, when orservice clerks・选择一项：A.buyB・ buyingC・ to buyWe used to _________________ c ash advances・选择一项：A.hadB.havingC・ have标记题目题干______________ behalf of Vancouver C&S Int'l Trade Corp., I am pleased to invite you and yourcolleagues to visit us.选择一项：A.ForB.OnC.InYou can download and print off the __________________ on line ・选择一项：A.fromB.formC.formalMany of the banks and travel services in the western countries provideconvenience for the travellers by issuing traveller's _____________ ・选择—项：A.checksB.cashC.credit cards完形填空:选择正确答案，补全文章（每题10分）。

国开电大商务英语4形考阅读理解完型填空

完形填空：选择正确答案，补全文章（每题10分）。

How to Schedule Your Visa Appointmentdirectly through the website, the Call Center, or at a Citic bank ATM. If payingcash. If you prefer to pay in cash, the appointment website will produce a bankon the type of appointment for which you have registered; the deposit slip will, log off the appointment site, proceed to a local Citic bank branch, present the bank deposit slip, pay the requested amount, obtain an original bank receiptbank receipt confirmation number into the requested field.Customer Service1. The American idea of customer service is to make each customer the center of attention. And wherever you go, good customer service means making customers feel special.B. the American idea of customer service2. When customers get to a store, they are treated as honored guests. Customers don’t usually find store clerks sitting around watching TV or playing cards. Instead, the clerks greet the m warmly and offer to help them find what they want. Customers usually don’t have to ask how much items cost, since prices are clearly marked.D. honored guest3. When customers are ready to checkout, they can go to the nearest and shortest checkout lane. Good stores open new checkout lanes when the line ups get too long. Some even offer express lanes for customers with 10 items or less. After they pay for their purchases, customers receive a smile and a warm “thank you and have a nice day” from the clerk.E. checkout service4. In America, customer service continues long after the sale. Many products come with a money-back guarantee. Expensive items like cars, computers or stereos often have a warranty that ensures trouble-free use for a period of a year or more. Advertisements regularly include the motto, “Your satisfaction is guaranteed”. So if there is a problem with the product, customers can take it back. The customer service representative will often allow them to exchange the item or return it for a full refund.A. satisfaction guaranteed5. Customer service in America grows out of the belief that “the customer is always right”. Ifa person receives poor service from a store, he probably will avoid shopping there in the future. On the other hand, customers often remain loyal to a business that has excellentCustomer service is the service or care that a consumer receives before, during and after a purchase. It's one of the factors that come in to play when a consumer is determining buying value, the other is the quality of the product or service that is being（D. offered）Consumers often must encounter an experience to not only be a satisfiedcustomer, but a loyal customer. Customer service is a part of that experience.Top notch service will create（E. loyalty）and a returning customer, which is what we all must strive for.Excellent customer service is （A. vital）to businesses today. It's a component that is often missing, unfortunately. How do you provide great customer service? Always make your customer a（C. priority）. Greet them in a friendly manner, whether that be via telephone, email or in person.Let them know you are there to help and that you will take care of them, not only before the sale but after as well. After all, in a thriving business customers are not（B. optional）; it's a requirement for businesses to survive.non-verbal communication of another person can be a great asset in themay be helpful for negotiation partners to spend time together in a comfortable atmosphere outside of the negotiation room. Being familiar with another personcommunication within the negotiation atmosphere.Ada wants to do franchise business and turns to Bill for some information about franchise business.Ada: Hi, Bill. I am really interested in franchising opportunities. Would you be able to give me some advice?Ada: Ok, first, what are the qualifications that a franchisor should have? Bill: Generally speaking, a franchisor should be a well-developed company with business resources such as a trademark, trade name and business model.Bill: A franchisee should have the necessary funds, work goals and employees, etc.Would you please tell me something about the franchise fees?Bill: Ok. The fees for the franchise are an initial fee and a usage fee. Ada: Now, （E. could you tell me how long a franchise contract will last? ）Bill: In general, it is no less than three years. Then both the franchisor and the franchisee may talk about the conditions, and see whether the contact needs to be rewritten.Ada:（D. Thank you very much for all the information.）Bill: My pleasure.to use English when talking to different people within your company who don'tspeak your language; these may be colleagues or co-workers, superiors or subordinates—who may work with you in your own department, in another part of the building or in another branch. And you may also have to deal in Englishand members of the public. Moreover, these people may be friends, acquaintancesthan you. The relationship you have with a person determines the kind of language you use.This relationship may even affect what you say when you meet people: forthe Managing Director of a large company or to say “Good morning, it's a great pleasure to meet you” when being introduced to a person you'll be working closely with in the same team.Remember that people form an impression of you from the way you speak andcountries have different ideas of what sounds friendly, polite or sincere—and of what sounds rude or unfriendly! Good manners in your culture may be considered bad manners in another.Remember also that your body language, gestures and expression may tell people more about you than the words you use.Alibaba Seeks to Raise Billions in IPOInvestors in the United States are preparing for the first public sale of stock in thepublic offering, called an IPO, in September on the New York Stock Exchange.The total value of the company, based in Hangzhou, has been estimated at about $200 billion. Reports from Bloomberg News say Alibaba is offeringthe IPO, Alibaba could become one of the most(C. valuable)technology companies in the world. Apple, for example, has a market value of about $600 billion. Google is valued at about $390 billion and Microsoft is worth about $370 billion.There is nothing in the US quite like Black Friday. Before midnight on Thursday, in mallsand hot chocolate, rubbing their hands and stamping (跺脚) their feet forwhen the time arrives.Black Friday, the day after Thanksgiving, which (C. fell)on Nov 28，2014, “has become in recent decades a special American holiday”, s aid the International Business Times. Indeed, up to 147 million Black Friday shoppers were expected to (A. put up with)the dark of night and the elbows (手肘) of other shoppers so that they could bring home some bargains, according to the US National Retail Federation.。

国家开放大学《商务英语4》Unit 3 Self-test试题及答案

选择填空题（每题10分，共5题）—Hello, this is Lucas Bowen. I'd like to order some machines.—___________. When do you need them?选择一项：A. Sorry, I am busyB. No problemC. No, you can do it online反馈你的回答正确解析：本题考核“打电话”的交际用语。

第一说话人打电话提出订货的请求，接听者第二句询问订货的时间说明，接听者已给对方可以继续商务活动的明确答复，所以答案是B。

正确答案是：No problem—Okay then, so to confirm: a 6% discount but you pay all the shipping and installation costs.—____________. I'll call you tomorrow.选择一项：A. Sorry, it's not clearB. That sounds all rightC. Sorry, we didn't discuss about that反馈你的回答正确解析：本题考核对商务谈判结果“确认和认可”的交际用语。

当第一说话人陈述谈判结果时，听者应该对双方谈判的结果进行确认和表示认可，所以答案是B。

正确答案是：That sounds all rightIn business，whatever you do, do not ____ illegal benefit.选择一项：A. chaseB. chooseC. challenge反馈你的回答正确译文：做生意，无论如何都不能追逐非法利润。

解析：chase意为“追逐”；choose意为“选择”；challenge意为“挑战”；本句宾语是非法利润，选择chase符合句意；所以答案是A。

国家开放大学《商务英语4》形考任务1参考答案

国家开放大学《商务英语4》形考任务（单元测试1）参考答案一、选择填空题（每题10分，共5题）1、—__________________?—Yes, business class.A. Will you fly business classB. When do you plan to leaveC. Where shall I make hotel reservation2、—__________________?—Sure, no problem. First, go see Cindy and tell her where you're going and when.A. Will the company reimburse everythingB. Will I use the card for everythingC. Can you fill me in3、Traveller's checks are generally ____________ small face value.A. atB. onC. of4、You can download and print off the ____________ online.A. fromB. formC. formal5、If you are intending ____________ just one Schengen country, you will need to apply for the Schengen visa directly with the embassy or consulate of that particular country.A. to visitB. visitingC. visited6、—How would you like to go?—__________________.A. I'll get in touch with the railroadB. I'd like to fly to Frankfurt for a stay of two daysC. I expect to depart for Frankfurt on Sunday, September 1st7、—__________________?—I expect to depart for Frankfurt on Sunday, September 1st, any time after 13:00 pm.A. How would you like to goB. Where shall I make hotel reservationC. When do you plan to leave8、Can you fill me ____________ ? I need some detailed information.A. inB. upC. out9、Please ____________ an open return flight from Barcelona toFrankfurt.A. paperB. textC. book10、We used to ____________ cash advances.A. hadB. havingC. have11、—Hey Kyle, guess what! The boss is sending me to Europe for a marketing seminar next month.—__________________You've been itching to go on a business trip for months.A. I am sorry to hear that.B. Great! You must be happy.C. So what?12、Many of the banks and travel services in the western countries provide convenience for the travellers by issuing traveller's ____________.A. checksB. cashC. credit cards13、Travellers, when ____________ the checks, have to sign the checks inthe presence of the bank or service clerks.A. buyB. buyingC. to buy14、The processing time ____________ per embassy.A. variousB. varietyC. varies15、____________ behalf of Vancouver C&S Int'l Trade Corp., I am pleased to invite you and your colleagues to visit us.A. ForB. OnC. In二、阅读理解/翻译/完形填空（题型随机）（共50分）阅读理解：根据文章内容，判断正误（每题10分）。

国开(中央电大)本科《商务英语4》形考任务(单元自测1至8)试题及答案范文

国开(中央电大)本科《商务英语4》形考任务(单元自测1至8)试题及答案范文国开中央电大本科商务英语4形考任务单元自测1至8试题及答案范文国开中央电大本科商务英语4形考任务单元自测1至8试题及答案电大网上形考必备资料说明课程代码04012。

适用专业及层次会计学.金融学.市场营销和物流管理本科。

平台考试网址//。

单元自测1 试题及答案题目顺序是随机的，使用查找功能（CtrlF）进行搜索题目 How would you like to go__________________. 答案Id like to fly to Frankfurt for a stay of two days 题目____________ behalf of Vancouver CS Intl Trade Corp., I am pleased to invite you and your colleagues to visit us. 答案On 题目__________________ I expect to depart for Frankfurt on Sunday, September1st, any time after1300 pm. 答案When do you plan to leave 题目__________________ Sure, no problem. First, go see Cindy and tell her where youre going and when. 答案Can you fill me in 题目__________________ Yes, business class. 答案Will you fly business class 题目Can you fill me____________ I need some detailed ination. 答案in 题目Hey Kyle, guess what The boss is sending me to Europe fora marketing seminar next month. __________________Youve been itching to go on a business trip for months. 答案Great You must be happy. 题目If you are intending____________ just one Schengen country, you will need to apply for the Schengen visa directly with the embassy or consulate of that particular country. 答案to visit 题目Many of the banks and travel services in the western countries provide convenience for the travellers by issuing travellers ____________. 答案checks 题目Please ____________ an open return flight from Barcelona to Frankfurt. 答案book 题目The processing time ____________ per embassy. 答案varies 题目Travellers checks are generally ____________ small face value. 答案of 题目Travellers, when ____________ the checks, have to sign the checks in the presence of the bank or service clerks. 答案buying 题目We used to ____________ cash advances. 答案have 题目You can download and print off the____________ online. 答案翻译为句子选择正确的翻译（每题10分）。

商务英语试题4及答案

商务英语试题4及答案一、选择题（每题2分，共20分）1. The company is looking to ________ its market share in the region.A. increaseB. decreaseC. maintainD. eliminate答案：A2. The negotiations were successful, and both parties reacheda ________.A. disagreementB. consensusC. conflictD. misunderstanding答案：B3. The new marketing strategy has ________ a significant impact on our sales.A. hadB. madeC. takenD. given答案：B4. The project manager needs to ________ the team's progress to the stakeholders.A. reportB. suggestC. proposeD. recommend答案：A5. Due to the economic downturn, the company had to ________ its workforce.A. expandB. reduceC. stabilizeD. diversify答案：B6. The CEO emphasized the importance of ________ in the company's future success.A. innovationB. traditionC. regulationD. competition答案：A7. The sales team is working on a ________ to improve customer relations.A. planB. budgetC. scheduleD. report答案：A8. The company's financial statements show a ________ in profits over the past year.A. declineB. riseC. stagnationD. fluctuation答案：B9. The product launch was a ________, resulting in high sales and positive feedback.A. failureB. successC. setbackD. challenge答案：B10. The ________ of the new factory will be completed by the end of the year.A. constructionB. demolitionC. renovationD. inspection答案：A二、填空题（每空1分，共10分）11. The company is currently undergoing a period of ________.答案：restructuring12. The ________ of the business plan was approved by the board of directors.答案：proposal13. The ________ of the meeting was to discuss the new project.答案：purpose14. The company has a strong ________ in the field of technology.答案：presence15. The ________ of the product was delayed due to manufacturing issues.答案：delivery16. The ________ of the company's assets is a key factor in its financial health.答案：valuation17. The ________ of the market is expected to increase in the coming years.答案：demand18. The ________ of the contract is legally binding on bothparties.答案：agreement19. The ________ of the company's shares has been steadily rising.答案：price20. The ________ of the new policy has been met with mixed reactions.答案：implementation三、阅读理解（每题2分，共20分）阅读以下商务英语短文，并回答下列问题。

国家开放大学《商务英语4》形考任务2参考答案

国家开放大学《商务英语4》形考任务（单元测试2）参考答案一、选择填空题（每题10分，共5题）1、—Hello, is that Sail Moving Company?—_________________?A. Yes, this is Jack speaking. Thanks for calling. What can we do for youB. Yes, I'm Jack. Thanks for calling. What can we do for youC. Yes, speaking. What can I do for you2、—What is the distance between the new building and your office?—_________________.A. It is near to the bus stopB. It is about 15 kilometersC. It is very close3、Customers won't find store clerks sitting around _________ .A. watching TV or playing cardsB. to watch TV or play cardsC. watching TV or to play cards4、The American idea of customer service is _________ each customer the center of attention.A. madeB. to makeC. make5、Customers often remain _________ to a business that has excellent service even if their prices are high.A. loyalB. loyallyC. loyalty6、What does the customer's complaint say?—_________________.A. He says he will write us a thank-you letterB. He says he hasn't gotten back the monitor for repairsC. He wants to know whether we could give him a discount7、—The client said he had to send a monitor back three times before the problem was solved. Do you have a reason for this?—_________________.A. Well, I wonder whether the recent layoffs are affecting the quality of our customer serviceB. What do you think? But I have no ideaC. That's the client's own problem, I guess8、_________ the situation may be, make sure that you don't leave your customer with an unanswered question.A. WhateverB. WheneverC. However9、If things have _________ , the person you're talking to will want to know the reasons.A. got upB. gone wrongC. turned down10、Looking your customers in the eye shows that we are listening to them and hearing _________ .A. why are they sayingB. how are they sayingC. what they are saying11、—How do you calculate the fee if we ask you to move the office furniture?—_________________.A. We can give you a 10% discountB. Sorry, we are not available these daysC. The cost depends on the floor to move to, the distance between two places and the amount of the furniture to move12、If any of the articles are damaged during move, you may make a _________ for compensation with our company.A. requestB. demandC. claim13、Some of the customers' complaints seem _________ .A. inacceptableB. unacceptableC. unaccepted14、Some stores even offer _________ lanes for customers with 10 items or less to checkout quickly.A. expireB. expressC. exact15、The customer service representative will often allow customers to exchange the product they bought or return it for a full _________ .A. compensationB. repayC. refund二、阅读理解/翻译/完形填空（题型随机）（共50分）阅读理解：根据文章内容，判断正误（每题10分）。

国开(中央电大) 本科《商务英语 4》形考任务(单元自测 1 至 8) 试题及答案

国开(中央电大) 本科《商务英语 4》形考任务(单元自测 1 至 8) 试题及答案说明：课程代码： 04012。

适用专业及层次：会计学、金融学、市场营销和物流管理本科。

平台考试网址： http： //www. ouchn. cn。

单元自测 1 试题及答案题目顺序是随机的，使用查找功能（Ctrl＋F）进行搜索[题目]— How would you like to go？—__________________.[答案] I' d like to fly to Frankfurt for a stay of two days[题目]____________ behalf of Vancouver C&S Int' l Trade Corp. , I am pleased to invite you andyour colleagues to visit us.[答案] On[题目]—__________________？— I expect to depart for Frankfurt on Sunday, September 1st, any time after 13：00 pm.[答案] When do you plan to leave[题目]—__________________？— Sure, no problem. First, go see Cindy and tell her where you' re going and when. [答案] Can you fill me in[题目]—__________________？— Yes, business class.[答案] Will you fly business class[题目]Can you fill me ____________ ？ I need some detailed information.[答案] in。

国开大《商务英语4》自测试题3及答案

一、选择填空题（每题10分，共5题）题目1不正确获得10.00分中的0.00分标记题目题干—Could you be so kind as to turn down that rock “n”roll? I'm preparing for tomorrow's meeting report.—______________.选择一项：A. It's none of you businessB. No, I don't think soC. Sure. Sorry to disturb you反馈你的回答不正确解析：本题考核“让步并道歉”的交际用语。

第一说话人表达了对摇滚音乐的抱怨，提出请求关小音乐声，并给出了理由。

听者应该立刻做出让步并表示抱歉，所以答案是C。

正确答案是：Sure. Sorry to disturb you题目2不正确获得10.00分中的0.00分标记题目题干—I'll be away on a business trip. Would you mind signing for my express delivery?—________________.选择一项：A. have no timeB. I'd rather notC. I'd be happy to反馈你的回答不正确解析：本题考核“答应帮忙”的交际用语。

根据礼貌原则，当第一说话人提出请求时，听者应该表示很愿意帮忙，所以答案是C。

正确答案是：I'd be happy to题目3不正确获得10.00分中的0.00分标记题目题干At the same time, the negotiator keeps things secret ____ would limit his/her ability to negotiate.选择一项：A. whoB. whatC. that反馈你的回答不正确译文：同时，谈判者对会限制他/她谈判能力的事情只字不提。

国家开放大学《商务英语4》形考任务3参考答案

国家开放大学《商务英语4》形考任务（单元测试3）参考答案一、选择填空题（每题10分，共5题）1、—Could you be so kind as to turn down that rock “n” roll? I'm preparing for tomorrow's meeting report.—______________.A. It's none of you businessB. No, I don't think soC. Sure. Sorry to disturb you2、—I'll be away on a business trip. Would you mind signing for my express delivery?—________________.A. have no timeB. I'd rather notC. I'd be happy to3、Their skill and ____ has got them on the sales team.A. lazinessB. discourageC. enthusiasm4、They wanted to ______ a discussion on economics.A. initiativeB. initiateC. initial5、To attract investors, the government has _____ its tax and labor laws.A. adaptedB. appliedC. adjusted6、—Okay then, so to confirm: a 6% discount but you pay all the shipping and installation costs.—____________. I'll call you tomorrow.A. Sorry, it's not clearB. That sounds all rightC. Sorry, we didn't discuss about that7、—Hello, this is Lucas Bowen. I'd like to order some machines.—___________. When do you need them?A. Sorry, I am busyB. No problemC. No, you can do it online8、______ has good reputation will sooner or later be successful in his business.A. WhateverB. WhoeverC. Whichever9、That might be acceptable ______ you handle the insurance fees.A. ifB. whetherC. even if10、Although he has sought to find a peaceful _____, he is facing more pressure from his business rivals.A. soluteB. solveC. solution11、—I'll also throw in the discount of 10% on your up front deposit. What do you think about this suggestion?—______________.A. Ok, I think we've both have done our best for thisB. No, the suggestion is too badC. Ok, you will benefit more than us12、We can't manage that ____ you pay for the installation.A. ifB. untilC. unless13、At the same time, the negotiator keeps things secret ____ would limit his/her ability to negotiate.A. whoB. what。

商务英语4形考答案

国家开发大学商务英语4形考答案选择填空题（每题10分，共5题）________________________ ?—Sure, no problem. First, go See Cindyand tell her Where you're going andWhe n.选择一项:C. Can you fill me in——Hey Kyle, guess what! The boss is Sending me to EUrOPe for a market ingSem inar n ext mon th.— _________________________ You've bee n itch ing to go On a bus in ess trip for mon ths.选择一项：A.I am sorry to hear that.B.Great! You must be happy.C.So what?If you are intending ___________________ just one SChe ngen coun try, you will n eed to apply for the SChe ngen ViSa directly With the embassy or con SUIate of that PartiCUIar coun try.选择一项：A.to ViSitB.ViSit ingC.ViSitedCan you fill me___________________ ? I n eed SOme detailed in formatio n.选择一项：选择一项：A.atB.OnC.of—HOW would you like to go?选择一项:A.I'll get in touch With the railroadB.I'd like to fly to Fran kfurt for a Stay of two daysSt C.I expect to depart for Fran kfurt on SUn day, SePtember 1—Yes, bus in ess class.选择一项:A.Will you fly bus in ess classB.When do you PIa n to leaveC.Where shall I make hotel reservati OnPIeaSe ___________________ a n OPe n retur n flight from BarCeI Ona to Fran kfurt.Travellers, Whe n ___________________ the checks, have to Sig n the CheCkS in the PreSe nce of the bank or SerViCe clerks.选择一项：A.buyB.buyingC.to buyWe USed to ___________________ CaSh adva nces.选择一项：A.hadB.hav ingC.have选择一项：You Can dow nl Oad and Print Off the _____________________ O n Ii ne.选择一项：A.fromB.formC.formalMany of the banks and travel SerViCeS in the WeStern coun tries PrOVideCOnVenienCe for the travellers by issu ing traveller's ____________________ .选择一项：A.CheCkSB.CaShC.Credit CardS完形填空：选择正确答案，补全文章（每题10分）。

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