外贸业务员必备电话英语口语
90句外贸员常用的电话英语
90句外贸员常用的电话英语假如你是一个不太会说说外贸英语的常用语的人，又有英语电话进来的时候，千万不要手足无措，可用下述这些常用电话英语来应对。
打电话接电话1.This is his wife speaking.我是他的妻子。
2.Can I take a message for him?要我转告吗?3.May I have your name,please?请问您是谁?4.Is he available?他能接电话吗?5.Hello,is this 4474716?喂，是4474716号吗?6.I'd like to speak to Mr.Wang.我想和王先生讲话。
7.I'm sorry.Mr.Wang is out right now.对不起，王先生现在不在。
8.May I know when he'll be back?您能告诉我他什么时候回来吗?9.I'll just find out for you.我给您看看他在不在?10.Hello,are you still there?喂，您没挂断吧?11.Who is that speaking?请问您是谁?12.I'm so sorry that I made such an early phone call.对不起我这么早打电话。
13.Who do you wish to talk to?您要找谁呀?14.Is Sue James in?休·詹姆斯在吗?15.Hello!Is Sue there?喂!是休吗?16.Yes,speaking.是的，我就是。
②没找到人17.Beijing Trading Campany.May I help you?北京贸易公司。
请问有何贵干?18.We have two Zhongs.我们这里有两位先生姓钟。
19.Is that Bob Zhong,or John Zhong?你要接Bob钟，还是John钟?20.I'm sorry,he's not in the office now.很抱歉，他现在不在办公室。
外贸人员须知的电话英语10句
1.问候：Hello! 您好Good morning/afternoon. 上午好/下午好2.介绍：This is xxx(name) from ABC company.我是ABC公司的XXXThis is xxx(name) speaking. 我是xxx3.问对方名字：who is calling? 你是谁？May i have/know your name,please? 我能告诉我你的名字吗？Your name,please. 你的名字？Can you spell it, please? 麻烦你拼写一下？4.询问：who would you like to speak to? 你想要和谁通话？who do you want to talk to? 你想要和谁通话？May i help you? 有什么可以效劳？How can i help you? 有什么可以效劳？What can i do for you? 有什么可以效劳？who are you calling? 你给谁打电话？5.请稍等Just a moment, please。
请稍等Hold on, please. I'll put her/him on the line. 请稍等，我叫他接电话Just a second，I'll get her for you. 请稍等，我为你叫他6.要找的人不在：Sorry, she/he is not here right now. 她现在不在这里she/ he is out. 她出去了She/he is just stepped out.他刚好出去了She/he is out for lunch. 她出去吃午饭了7.听不清，要求重复：Again, please? 再说一遍？Pardon? /May i beg your pardon? 可以再说一遍吗？Sorry, could you say that again,please? 对不起，能再说一遍吗？We have a bad connection, could you repeat that,please? 信号不太好，你能重复一遍吗？8.要求对方发邮件：would you like to send an email to her/him? Her/his email address is …你能给他发封邮件吗？他的邮箱是。
外贸业务员接待客户的必备口语
外贸业务员接待客户的必备口语Just be happy, remember on the morning of June 18, 2022外贸业务员接待客户的必备口语1 Do I have to make a reconfirmation 我还要再确认吗2 Is there any earlier one还有更早一点的吗3 Could you tell me my reservation number; please请你告诉我我的预订号码好吗4 Can I get a seat for todays 7:00 a.m. train我可以买到今天上午7点的火车座位吗5 Could you change my flight date from London to Tokyo请你更改一下从伦敦到东京的班机日期好吗6 Is there any discount for the USA Railpass火车通行证有折扣吗7 May I reconfirm my flight我可以确认我的班机吗8 Are they all non-reserved seats他们全部不预订的吗9 Do I have to reserve a seat我一定要预订座位吗10 May I see a timetable我可以看时刻表吗11 How long will I have to wait 我要等多久呢12 Which would you prefer; a smoking seat or a non-smoking seat你喜欢哪种;吸烟座还是禁烟座呢13 Can I reconfirm by phone我能电话确认吗14 Where can I make a reservation我到哪里可以预订15 Do I need a reservation for the dining car我需要预订餐车吗16 How many more minutes will it take for the train to arrive火车还要多少分钟就要到达呢17 Is this a daily flight这是每日航班吗18 Excuse me. May I get by对不起;我可以上车吗19 How much does it cost to go there by ship坐船到那里要花多少钱20 Can I cancel this ticket 我可以取消这票吗21 Check it to my final destination把它托运到我的目的地..22 Please come to the airport by eight thirty at the latest.最迟要在8点30分到达机场..23Take your baggage to the baggage section.把你的行李拿到行李房去..24 Please open your baggage.请把你行李打开..25 Please fill in this disembarkation card.请你填写这张入境卡..26 I have come to make sure that your stay in Beijing is a pleasant one.我特地为你们安排使你们在北京的逗留愉快..27 Youre going out of your way for us; I believe.我相信这是对我们的特殊照顾了..28 Its just the matter of the schedule; that is; if it is convenient of you right now.如果你们感到方便的话;我想现在讨论一下日程安排的问题..29 I think we can draw up a tentative plan now.我认为现在可以先草拟一具临时方案..30 If he wants to make any changes; minor alternations can be made then.如果他有什么意见;我们还可以对计划稍加修改..31 Is there any way of ensuring well have enough time for our talks我们是否能保证有充足的时间来谈判32 So our evenings will be quite full then那幺我们的活动在晚上也安排满了吗33 Well leave some evenings free; that is; if it is all right with you.如果你们愿意;我们想留几晚供你们自由支配..34 Wed have to compare notes on what weve discussed during the day.我们想用点时间来研究讨论一下白天谈判的情况..35 Thatll put us both in the picture.这样双方都能了解全面的情况..36Then wed have some idea of what youll be needing.那我们会心中有数;知道你们需要什么了..37 I can’t say for certain off-hand.我还不能马上说定..38 Better have something we can get our hands on rather than just spend all our time talking.有些实际材料拿到手总比坐着闲聊强..39 Itll be easier for us to get down to facts then.这样就容易进行实质性的谈判了..40 But wouldnt you like to spend an extra day or two here你们不愿意在北京多待一天吗41 Im afraid that wont be possible; much as wed like to. 尽管我们很想这样做;但恐怕不行了..42Weve got to report back to the head office.我们还要回去向总部汇报情况呢..43Weve arranged our schedule without any trouble.我们已经很顺利地把活动日程安排好了..44Here is a copy of itinerary we have worked out for you and your friends. Would you please have a look at it 这是我们为你和你的朋友拟定的活动日程安排..请过目一下;好吗45 If you have any questions on the details; feel free to ask.如果对某些细节有意见的话;请提出来..46 I can see you have put a lot of time into it.我相信你在制定这个计划上一定花了不少精力吧..47 We really wish youll have a pleasant stay here.我们真诚地希望你们在这里过得愉快..48 Ive been looking forward to visiting your factory.我一直都盼望着参观贵厂..49 Maybe we could start with the Designing Department. 也许我们可以先参观一下设计部门..50 These drawings on the wall are process sheets.墙上的图表是工艺流程表..51 They describe how each process goes on to the next.表述着每道工艺间的衔接情况..52 We are running on two shifts.我们实行的工作是两班倒..53 Almost every process is computerized.几乎每一道工艺都是由电脑控制的..54 The efficiency is greatly raised; and the intensity of labor is decreased.工作效率大大地提高了;而劳动强度却降低了..55 All products have to go through five checks in the whole process.所有产品在整个生产过程中得通过五道质检关..56 We believe that the quality is the soul of an enterprise.我们认为质量是一个企业的灵魂..57 Therefore; we always put quality as the first consideration.因而;我们总是把质量放在第一位..58 I hope my visit does not cause you too much trouble.我希望这次参观没给你们增添太多的麻烦..59 Do we have to wear the helmets我们得戴上防护帽吗60Is the production line fully automatic生产线是全自动的吗61 What kind of quality control do you have你们用什么办法来控制质量呢62 All products have to pass strict inspection before they go out.所有产品出厂前必须要经过严格检查..63 Im impressed by your approach to business.你们经营业务的方法给我留下了很深的印象..64 The product gives you an edge over your competitors; I guess.我认为你们的产品可以使你们胜过竞争对手..65 No one can match us so far as quality is concerned.就质量而言;没有任何厂家能和我们相比..66 I think we may be able to work together in the future.我想也许将来我们可以合作..67 We are thinking of expanding into the Chinese market.我们想把生意扩大到中国市场..68The purpose of my coming here is to inquire about possibilities of establishing trade relations with your company.我此行的目的正是想探询与贵公司建立贸易关系的可能性..69 We would be glad to start business with you.我们很高兴能与贵公司建立贸易往来70 Id appreciate your kind consideration in the coming negotiation.洽谈中请你们多加关照..71 We are happy to be of help.我们很乐意帮忙..72 I can assure you of our close cooperation.我保证通力合作..73 Would it be possible for me to have a closer look atyour samples可以让我参观一下你们的产品陈列室吗74 It will take me several hours if I really look at everything.如果全部参观的话;那需要好几个小时..75You may be interested in only some of the items.你也许对某些产品感兴趣..76 I can just have a glance at the rest.剩下的部分我粗略地看一下就可以了77Theyve met with great favor home and abroad.这些产品在国内外很受欢迎..78 All these articles are best selling lines.所有这些产品都是我们的畅销货..79Your desire coincides with ours.我们双方的愿望都是一致的..80 No wonder youre so experienced.怪不得你这幺有经验..81 Textile business has become more and more difficult since the competition grew.随着竞争的加剧;纺织品贸易越来越难做了..82Could I have your latest catalogues or something that tells me about your company可以给我一些贵公司最近的商品价格目录表或者一些有关说明资料吗83 At what time can we work out a deal我们什幺时候洽谈生意84 I hope to conclude some business with you.我希望能与贵公司建立贸易关系..85 We also hope to expand our business with you.我们也希望与贵公司扩大贸易往来..86 This is our common desire.这是我们的共同愿望..87 I think you probably know China has adopted a flexible policy in her foreign trade.我想你也许已经了解到中国在对外贸易中采取了灵活的政策..88 Ive read about it; but Id like to know more about it.我已经知道了一点儿;但我还想多了解一些..89Seeing is believing.百闻不如一见..90 How would you like to proceed with the negotiations 你认为该怎样来进行这次谈判呢久仰 I’ve heard so much about you.好久不见了 Long time no see.辛苦了 You’ve had a long day.You’ve had a long flight.尊敬的朋友们 distinguished/Honorable/Respected friends阁下多用于称呼大使 Your Excellency我代表广州市政府欢迎各位朋友访问北京. On behalf of the Guangzhou Municipal government; I wish to extend our warm welcome to the friends who have come to visit Beijing.对您的大力协助;我谨代表广州市政府表示衷心的感谢.. On behalf of the Guangzhou Municipal government; I wish to express our heartfelt thanks to you for your gracious assistance.在广州过得怎么样 How are you making out in Guangzhou我一定向他转达您的问候和邀请. I’ll surely remember you and your invitation to him.欢迎美商来广州投资. American businessmen are welcome to make investment in Guangzhou.欢迎多提宝贵意见. Your valuable advice is most welcome.不虚此行 It’s a rewarding trip.您的日程很紧;我们的会见是否就到此为止. As you have a tight schedule; I will not take up more of your time.请代我问候...先生 please remember me to Mr.感谢光临 Thank you so much for coming.欢迎再来 Hope you’ll come again.欢迎以后多来广州 Hope you’ll visit Guangzhou more often.请留步;不用送了. I will see myself out; please.多保重 Take care.祝您一路平安. Have a nice trip.愿为您效劳.. At your service.为…举行宴会/宴请 host a dinner/banquet/luncheon in honor of …欢迎宴会 welcome dinner便宴 informal dinner。
外贸电话英语
A call from a buyer 客户来电接电话时，由于无法看到对方的容貌、表情，只能听到对方的声音，因此对声音的敏感度就格外重要。
对在外贸等部门工作的职员来说，接听外国客户打来的电话是家常便饭。
有的人一听到话筒传来“Hello”的声音，常常会变得紧张，其原因一方面是怕听不太懂，另一方面是怕赶不上对方说话的阿速度，因而造成沟通不畅的情况。
若想克服这种恐惧感，首先，必须要把“听不懂很丢脸”的念头丢掉才行。
当你赶不上对方说话的速度时，可以委婉的说：I’m sorry I can’t follow you. Would you repeat it?抱歉，我跟不上你。
你愿意再说一遍吗？I couldn’t catch you. Would you speak more slowly?我跟不上你。
你愿意讲慢一点吗？万一周围环境太吵，以致于无法听清楚对方说话时，如果你说的是，Will you speak more clearly?(你能不能讲清楚点？)也许自尊心强的外国客户听来，可能会感到不高兴，因为用“clear“这个词，意思是对方讲话不够清楚，口齿不清。
此时不妨改用以下说法，较为合适：Would you speak more loudly, please?我听不见你说的话。
你愿意讲大点声音吗？当你忙得不可开交，却接到一通冗长的电话时，可以用Thank you for calling. I wish we could talk longer, but I have kept my visitor waiting.谢谢你打来电话。
我希望我们能谈一会，但我已经让来客久等了。
这样，既使对方了解到谈话应该结束，同时也不会显得没有礼貌。
我最初与老外通电话时，也十分紧张，可是越紧张越听不懂。
这可能需要一段时间才能克服这种心理。
另外，听不懂的地方一定要再问，如果电话里实在听不懂，可以跟客户说可否发邮件确认，以免造成误解。
外贸员打电话常用句型和情景对话及练习
外贸员打电话常用句型和情景对话及练习(2)外贸员打电话情景对话篇四A: Is Mr. Zhang there, please?B: Sorry. I can’t hear you. Would you please speak a little louder?A: I said, is Mr. Zhang there?B: Mr. Smith, the line is bad. Don’t hang up, please. I’ll have the call transferred to another line.-- 请问张先生在吗?-- 对不起。
我听不清楚。
请说大声一点好吗?-- 我是问，张先生在吗?-- 史密斯先生，电话线路不清楚。
请别挂，我把电话转到另一条线路上去。
Words and Expressionsdraft [ drB:ft ] 草稿agreement [ E5^ri:mEnt ] 协议，协定bother [ 5bCTE ] 麻烦，打扰hang up / hang on 挂断电话/不挂断电话step out 暂时离开hold the line (打电话时)不挂断extension [ iks5tenFEn ] (电话)分机tie up (工作等)把……缠住，使无法脱身cut off (指电话)通话被中断reconnect [ 7ri:kE5nekt ] 使重新接通follow [ 5fClEu ] 听懂，领会外贸员打电话情景对话篇五A Specimen LetterDear Mr. / Ms.,Mr. John Green, our General Manager, would like to call Mr. Zhang on June 3 at 2 p.m sharp. (your time) about the opening of a sample room there.Please let us know if the time is convenient for you. If not, what time would you suggest?Yours faithfully,释文尊敬的先生/小姐，关于在那里开样品陈列室的事宜，我们的总经理约翰?格林想在你们当地时间六月三日下午两点整打电话给张先生。
外贸常用的电话英语
33．Why don't you call back later this afternoon？ 您不妨今 天下午 再打来 。 34．When will she be back？ 她何时会 回来？ 35．W ill it be too late if I call around 10∶00 this evening？ 如果我在晚上 10 点左右打来会不会太晚？ ③等候与 回电 36．Yes．You have the right number． 是的，您 打对了 。 37．Please connect me with Mr．Lee． 请帮我接 李先生 。 38．Who is calling，please？ 请问您是 哪一位 ？ 39．Are you still on the line？ 你没挂断 吧？ 40．I'm sorry，but he has a visitor right now． 对不起， 他现在 有客人 。 41．Could you hold a little longer？ 请再多等 一会儿 。 42．Or shall I put you through to his secretary？ 或者我给 您接到 他的秘 书那儿 ，好吗 ？ 43．Shall I tell him you called？ 我告诉他 您来过 电话， 好吗？ 44．Well ，actually，I'd rather call back later． 我还是迟 些再打 来吧。 45．When is a good time to call ？ 什么时候 打来最 合适？ 46．Why don't you try agian in an hour ？ 一个小时 后您再 打过来 ，好吗 ？ 47．Good afternoon．David Brown's office． 下午好。 这里是 大卫·布朗办 公室。 48．This is Prof．Davis from the University of Washington． 我是华盛 顿大学 的戴维 斯教授 。 49．Would you mind waiting a few minutes ？ 您等一会 儿好吗 ？ 50．I'll just trying to find him． 我正试着 找他呢 。 51．Yes．Go ahead，please． 是的，请 讲。 52．I'm sorry，but he is in a meeting now． 很抱歉， 他正在 开会。
外贸电话英语-教你怎样与国外客户打电话
外贸电话英语-教你怎样与国外客户打电话第一篇：外贸电话英语-教你怎样与国外客户打电话1.ABC corporation.May I help you?ABC 公司, 我能帮你什么吗?这句话算是制式的讲法.一般接起电话的人通常会先报公司的名字“ABC corporation“, 然后再说, “May I help you?“ 或是如果要更客气一点的话则可以说“How can I help you?“(我该怎么帮你?), 因为这样的问法表示我‘该’怎么帮你, 而非我‘需不需要’帮你? 但基本上“May I help you?“ 跟“How can I help you?“ 都很常见就是了.不过如果是机器接的电话, 则听到的多半是这样, “Thanks for calling ABC corporation, if you know your party’s last name or extention, press 1.If you want to recieve information or publication, press 2.If you want to talk to the operator, press pound sign or remain on the line.“(感谢你打电话到 ABC 来, 如果你知道你要找的人的姓或是分机号码, 请按 1, 如果是想要本公司的简介或出版品, 请按 2, 如果是要找总机, 请按 #, 或是请别挂断.2.And you are?你是?如果人家打电话来是要找你的上司, “May I talk to your manager?“(我能不能跟你们经理讲话?)这时你总不能糊里糊涂地就把电话拿给经理说, 说不定人家是打电话来跟你经理勒索一百万的呢!所以通常我们一定要先确定打电话来的是谁.最客气的问法是, “Whom I am speaking with?“ 或是“Whom am I talking to?“(我正在跟谁讲话呢?)但是人家一听是像我这种小毛头打电话找他们经理, 他们就会用比较口语的说法, “And you are?“(你是?)如果人家这样问我, 我就可以答, “This is Benlin.“像是“And you are?“ 这么口语的英文书上大概学不到, 但这却是老美天天在用的句子, 只怕你学了之后还不敢用.其实真的不用怕.越简单的句子老美越听得懂.而且事实上“And you are?“ 这句话还有许多适用的场合, 例如在公司的接待处(reception).来访的客人如果说, “I’m looking for Mr.Wolf.“(我要找伍夫先生)接待小姐就可以反问他, “And you are?“(你是?)所以像这种简单又好用的句子大家一定要记起来喔!3.I’ll put her on the phone.Just a second.我会请她听电话, 请等一下.Put someone on the phone 这个片语就是说请某人听电话.例如你打电话找你女朋友, 结果女朋友的同事接了电话, 就开始跟你东扯西扯, 问你们昨天是不是吵架了啊? 什么时候要结婚啦, 这时如果你实在不想跟她讲了, 就可以说, “Could you please just put her on the phone?“(你能不能请她来听电话啊?)反过来如果今天是你接到了电话, 结果要找的是别人, 你就可以说, “Ok.I’ll put her on the phone.Just a second.“(好, 我会请她听电话, 请稍等一下.)上面讲的 put someone on the phone, 指的多半是只有一只电话时, 但如果像公司里有许多分机, 则用‘转接’ transfer 或是 redirect.会比较恰当.例如同样的情况你可以说, “I’m transferring your call.“ 或是“I’m redirecting your call.“(我帮你转接到分机给她.)如果是接线生转接的话, 他们有时就只简单地说, “One moment, please.“ 或是, “OK.I’ll put you through.“4.Would you mind holding for one minute?你介不介意稍微等一分钟啊?在美国如果有机会打电话给客户服务(Customer Service)部门, 如果没意外的话都会听到以下的电话录音, “All of our representatives are currently busy serving their customers.Your call will be answered in approximate 5 minutes“(我们所有的客服人员都在忙着服务他们的顾客, 请等五分钟后, 就会有人接听你的电话), 然后十分钟过去了, “Please continue to hold, your call is very important to us.“(请继续等候, 你的来电对我们非常重要).所以大家要知道, 老美基本上对这种无止境的等待是深恶痛绝的.所以要记得, 如果人家打电话来, 千万不要因为听不懂就说, “Hold on“, 然后就跑去求救兵, 这对打电话来的人是十分不礼貌的.如果万不得已一定要请他稍候, 我们要客气一点地说, “Would you mind holding for one minute?“ 所以记得要给对方一个明确的时间, 例如 one second 或是 five minutes 不要让对方无止境地等下去.但是如果一分钟到了你还没忙完, 则最好再说一次, “Sorry, I am still on the phone.Could you hold for another minute?“(对不起, 我还在讲电话, 能不能再请你稍候一分钟.)5.He’s out for lunch.Would you like to try again an hour later?他出去吃午餐了, 你要不要一小时后再打来?受到中文的影响, 许多人要讲某人‘出去’吃午餐了常会说成, “He went out for lunch.“ 其实这个 went 是多余的, 通常老美只讲be out for something 就行了.如果要再简化一点, 单说, “He is on lunch.“ 或是“He is on(lunch)break.“(他正在休息时间.)这样子也可以.如果别人要找的人不在, 通常我们有二种选择, 第一种是请别人晚点再打来, 除了像例句用 try again/ call again 之外, 我们也可以用 call back/ try back 这样的讲法.例如你可以建议别人, “Why don’t you call back in 30 minutes?“(你何不 30 分钟后再打来呢?)第二种选择就是请对方留言, 客气一点的讲法是, “May I take your message?“ 或是“Would you like to leave a message?“(你想留言吗?)6.She is not here but you can call her machine.她不在这里, 但是你可以打她的电话答录机.老美管电话答录机叫 answering machine 或是也有少数人叫answer machine.但是在一般的对话中常常简称machine.例如“You can call her machine.“ 就是说, 你可以打她的电话答录机留言.或是你打电话给某人, 但你想他很可能不在, 这时你就可以说, “I’m expecting a machine.“(我想会是电话答录机接的电话.)如果是“I want to check on my machine.“ 则是说我要检查电话答录机里的留言.记得喔!通常人家讲someone’s machine 时百分之九十九都是指电话答录机而言, 你可别傻傻地问人, “Answering machine?“ 像六人行(Friends)里有一集Chandler 说, “I got her machine.“ 结果Joey 还呆呆地问他, “Her answeringmachine?“ Chandler 就讽刺Joey 的无知说, “No.interestingly enough, her leaf blower(machine)picked up the phone.“(很有趣喔, 不是电话答录机喔!而是她的吹落叶机接的电话.)注: 美国的萿叶都不是用扫的, 而是用吹的, 很神奇吧? 而 leaf blower 就是那种背在身上拿来吹落叶的机器啦!7.I’m interested in your CRM software.Can you give me an quote?我对你们的客户关系管理软体有兴趣, 能跟我报个价吗?之前讲的都是别人打电话进来要怎么回答, 现在要讲的是如果你打电话给别的公司要怎么讲.通常你会打电话给别的公司不外乎以下几种状况: 询价, 下订单, 追踪订单, 应征工作, 推销产品等等.首先谈到询价.如果只是要请对方大略地估个价钱, 你可以说, “Can you give me a quote?“ 或“Can you give me an estimate?“ 但是提醒大家, 这个quote 发 /kwot/ 的音, 记得要特别强调那个 /wo/ 的音, 不然老美会以为你在说 coat /kot/ 或是 court /kort/ 这个字.这种情况就发生在我身上不只一次, 有一次拿车去修车厂估价, 我跟技工说, “Can you give me a quote?“ 他却回答我, “You need a coat?“ 扯了半天他才搞懂, 后来我才知道原来自己quote 的音发错了.所以最好的办法就是用estimate, 这个字是绝对不会发错的.另外, estimate 和 quote 也可以指‘报价单’而言, 例如你可以要求别人, “Can you send me a sample with an estimate ASAP?“(能不能请你尽快送一份样品和报价单给我?)8.I’d like to place an order for a DL-1100 color printer.我想要下一份 DL-1100 彩色印表机的订单.以前每次为了买东西而打电话给人家, 我都直接说, “I want to buy this, I want to buy that.“ 当然啦!要买东西的人最大, 不管你说什么别人都一定会想办法把东西卖给你的.只是你如果直接说 buy 听来比较像是日常生活在说的对话.如果像是公司要采购商品时, 最好正式一点用 order, 或是更完整一些说 place an order for, 例如“I want to order a color printer.“ 或是, “I want to place an order for a color printer.“ 都是不错的用法.9.I’mcalling to check my order status.我打电话来查看我订单的状况.以前我因为不知道 check order status 这个用法, 常拉拉杂杂讲了一堆才能表达我的意思.例如我可能会说, “I ordered something yesterday.Can you check if you’ve shipped it or not.“ 这句话听起来是不是蛮笨的? 后来我暗中观察, 同样的情况原来老美居然都简简单单地说“I want to check my order status.“ 或是“I want to track my order status.“ 就能完整地表达这句话的意思, 真是太神奇了.这让我想到有一次在机场也是, 我想问柜台小姐我的朋友倒底坐哪一班飞机, 那班飞机有没有慢分, 他大概几点会到, 当我好不容易讲完这么长一串时, 柜台小姐居然只回了我一句, “You wanna check passenger status?“ 差点没昏到, 原来我只要用check passenger status 就行了喔?10.I was referred to you by Mr.Gordon.我是 Gordon 先生介绍我来的.打电话到别人公司如果是有求于人的话,例如要去应征啦或是推销东西啦, 最好能先攀点关系啦!例如最常用的招数, 我是某某人介绍来的, 就是“I was referred to you by someone.“(注意, 介绍在这里用refer 而不是用 introduce.)还有呢? 如果你今天拿到了该公司的折价卷, 则最好也是开宗明义地说, “I got your number from a coupon, which says your product is 50% off today.“(我是根据你们折价卷上的号码打过来的, 它上面写着今天产品五折优待.)这样子让他想赖都赖不掉.总之呢? 先表明自已是怎么搭上这条线的, 这样子别人才不会有突兀的感觉啦.T elephone Calls打电话Brief Introduction 电话问询是贸易中一种很常见的方式。
外贸电话话术完整版
外贸电话话术HEN system office room 【HEN16H-HENS2AHENS8Q8-HENH1688】You may try to call some customer;1. Introduce your company and yourself2. Let customer know how and where to get their information3. Brief you main products4. Tell customer you would send mail to show details after call5. Give regards or best withes to your customerThat's it.事情缘由：1.是哪里见过？2.是RFQ？3.是老客户？4.是主动开发客户你好，我找外贸部刘小姐。
我就是，什么事我是XXX我们提供XX服务，能否加一下联系方式以后询价 OK。
以后效果--很一般。
有，而且我觉得效果挺好，每次发完邮件给客户后，如果第二天没回复的话，我就会跟一封邮件过去问问客户有无收到，如果第三天还是没答复，我就会打电话。
一般打电话会有几种结果：询问客户有无查看我的报价或者觉得怎么样的时候，其实大部分客户都是很礼貌的，没看的话会说我没收到或者什么什么的，让你重新发下。
一般打电话会有几种结果：1.直接说不需要这个产品了，那么没事，我们可以不用浪费时间在邮件跟踪来跟踪去的。
2. 客户是中间商，说在等他的客户的消息。
这个时候你可以问问大概什么时候会有消息，客户说3天后，那么我们3天后再联系下。
3. 客户嫌弃价格高。
那么就可以继续谈了，具体邮件技巧什么的就不多说了。
4. 客户一直是有供应商在合作了，只是看到我们的产品一样顺便来问问价，目前没有和我们合作的意向。
那么这种不要放弃了，你可以试探问问你是和谁合作的啊，还有平时有空没空发发新产品介绍或者新款相关产品型号报价给客户参考下。
外贸业务员必知的电话英语
一，生活应用篇要找的人不在a: hello, this is carol. may i speak to miss chen?b: yes, one moment please. i'll get her for you.a: thank you.b: i'm sorry, she's not at her room right now.a: oh, i'll call her again.翻译a: 喂，我是卡罗，可以请陈小姐听电话吗？b: 好，请等一下，我为你转接。
a: 谢谢。
b: 对不起，她现在不在。
那我在打给她。
自我介绍时，请注意：1. "hello"等于是中文的“喂”，随时随地可用。
2. 打电话先行自我介绍是一种礼貌。
电话中最常用" thisis~"的形态而不是"here is~"或"i am~",这是打电话需要注意的。
3. " may i speak to~" 也可以换成是 "can i speak to~" 请~听电话。
抱歉这么晚打来的说法：1. I'm sorry to call you so late. 对不起这么晚打电话来。
2. I hope I didn't catch you at a bad time. 抱歉这种时候找你。
（含有希望没有打扰到你的意思）3. I hope I didn't wake you up so early. 我希望这么早没有吵到你。
4. I'm sorry to call you so early. 对不起这么早打电话来。
5. I'm sorry to bother you at this hour. 很抱歉在这时打扰你。
有急事时的表达方法：1. It's urgent. Could I have her mobilephone number?2. Could you tell me where I can reach her?3. This is an emergency. I need to get in contact with him right now.翻译：1. 我有急事，可不可以告诉我她的手机号码？2. 能不能告诉我在哪里可以找到她？3. 我有急事，需要马上跟他联络。
外贸英语之常用电话用语
1.我想和Auttapol先生通话.I would like to speak to Mr.Auttapol.2.我就是.Yes,this is he speaking.3.他不在.He is not in.4.稍等片刻.Wait a minute.5.找你的电话.A call for you.6.这儿没有人叫这个名字.There is nobody here by that name.7.对不起,我大概拨错号了.Sorry, I must have dailed the wrong number.8.电话占线.The line is busy.9.Attapol打来的电话,她找你.Auttapol is on the line. She wants to talk to you.10.我会给你打电话.I will give you a ring.11.没有人接电话.Nobody answers the phone.12.你知道我什么时候能找到他?Do you know what time I can reach him?13.你愿意留个口信吗?Would you like to leave a message?14.要不要我转达口信?May I take a message for you?15.如果你愿意留下姓名和电话号码,我会让陈先生尽快给你回电话.If you leave your name and telephone number,I will have Mr.Chen call you back as soo as he is available.16.能不能请你告诉我你的办公和住宅电话号码?Could you please give me your office number and home number?17.别挂电话,我拿一支铅笔.Hold on a minute while I get a pencil.18.你可以每隔几天给我通一个电话,以便我们保持联系.You can telephone me every few days, and in that way we can keep in touch with each other.19.我一个上午都在给医生打电话,但没有接通过.I have been telephoning all morning, but I haven't been able to speak to the doctor.20.我们的电话打了一半突然断了.In the middle of our telephone coversation,wo were suddenly cut off.OVER~。
外贸必会的七大电话口语
外贸必会的七大电话口语在外贸行业中经常要到外国或者跟国外人交流，来看下这必备的口语吧1、 i'm interested in your crm software. can you give me an quote?我对你们的客户关系管理软件有兴趣，能跟我报个价吗?通常你会打电话给别的公司不外乎以下几种状况：询价，下订单，追踪订单，应征工作，推销产品等等。
首先谈到询价。
如果只是要请对方大略地估个价钱，你可以说， "can you give me a quote?" 或"can you give me an estimate?" 但是提醒大家，这个quote 发/kwot/ 的音，记得要特别强调那个 /wo/ 的音，不然老美会以为你在说 coat /kot/ 或是 court /kort/ 这个字。
这种情况就发生在我身上不只一次，有一次拿车去修车厂估价，我跟技工说， "can you give me a quote?" 他却回答我， "you need a coat?" 扯了半天他才搞懂，后来我才知道原来自己quote 的音发错了。
所以最好的办法就是用estimate，这个字是绝对不会发错的。
另外， estimate 和 quote 也可以指「报价单」而言，例如你可以要求别人， "can you send me a sample with an estimate asap?" (能不能请你尽快送一份样品和报价单给我?)2、 i'd like to place an order for a dl-1100 color printer.我想要下一份 dl-1100 彩色打印机的订单。
以前每次为了买东西而打电话给人家，我都直接说，"i want to buy this，i want to buy that." 当然啦!!要买东西的人最大，不管你说什么别人都一定会想办法把东西卖给你的。
外贸员打电话常用语
如何给客户打电话电话前:背熟电话中要涉及到的专业词汇及技术参数，还有常用的电话问候语。
把要说的内容和思路写下来，自己演练一番，相当于情景练习。
?电话中：问候每个电话应该以礼貌的问候开始例如，Hi,how'veyoubeen?/Nicetohearfromyou./Howareyou?逐步表明来意接着总是该表明电话来意，你该从友好的问候正式转到工作上的目的了。
这样的话，如果相一句：确认始结束电话计划：方式就well：1.2.3.Holdon,please.I’llgetsomeonetothephone.4.很抱歉，我英语说得不好。
我找个会讲英语的人稍后回电话给你。
能留下你的姓名和电话号码吗？I’msorry,myEnglishisnotgoodenough.I’llhaveanEnglishspeakercallyoubacklater.MayIhaveyournameandt elephonenumber?不过如果英语非常出色，会给你的外贸生涯加分不少哦，所以还是要不断的学习。
下面的文章会向你介绍，不同场景需要哪些英语去应对？一、如何转接电话？有外国客户来电，可是找的人不是我，我该怎么转接？有以下几种情况：?接电话1.FranklinCompanyPersonnelDepartment.富兰克林公司人事部。
2.GoodmorningFranklinCompany,mayIhelpyou?早晨好，富兰克林公司。
我可以为你服务吗？3.PersonnelDepartment.ThisisCarol/Carolspeaking.人事部，我是卡洛。
办公室电话最重要的就是礼貌，所以不论是接电话或打电话，都应该先报自己及公司的名字。
Whowouldyouliketotalkto/speakto?请问找哪位？?他在忙线中1.Herlineisbusyatthemoment.Cansomebodyelsehelpyou?她正在通电话，别的人可以帮你吗？2.He'sonanotherlinerightnow.他现在正在接另外一个电话。
外贸电话英语口语练习【四篇】
【导语】作为经常与⽼外打交道的外贸⼈，应该会应付各种场合的情景对话。
当然，很多⼈会⾃认为⼝语好，能应付，但是，⼀些话语的细节是否使⽤得周到，就需细细揣摩了。
下⾯是由外贸电话英语⼝语练习【四篇】，⼀起来了解下吧！【篇⼀】外贸电话英语⼝语练习 1.Hello，is this Jason? 喂，是Jason吗? 2.I'd like to speak to Mr. Chen. 我想和陈先⽣讲话。
3.I'm sorry.Mr. Chen is out right now. 对不起，陈先⽣现在不在。
4.May I know when he'll be back? 您能告诉我他什么时候回来吗? 5.This is his colleague speaking. 我是他同事。
6.Can I take a message for him? 要我转告吗? 7.May I have your name，please? 请问您是谁? 8.Is he available? 他能接电话吗? 9.I'll just find out for you. 我给您看看他在不在? 10.Hello，are you still there? 喂，您还在线吧? 11.Who is this speaking? 请问您是谁? 12.I'm so sorry that I made such an early phone call. 对不起我这么早打电话。
13.Who do you wish to talk to? 您要找谁呀? 14.Is Johnson in? Johnson在吗? 15.Hello!Is Mark there? 喂!是Mark吗? 16.Yes，speaking. 是的，我就是。
【篇⼆】外贸电话英语⼝语练习 Ordering by Phone 电话订货 S: Salesclerk 售货职员 C: Customer 顾客 对话1 S: Hello ! Are you Mr. Peter ? 你好，你是彼得先⽣吗? C: Yes, I'm. 我是。
外贸电话用语
(12) 谢谢你回我电话，再见。
Thanks for returning my call, good-bye.(13) 让我们保持联络，再见。
Let’s keep in touch, good-bye(11) 想聊的时候请随时来电。
Call again anytime you feel like talking. (10) 我随时高兴接到你的电话。
I’m always glad to hear from you.9) 请一定要再来电话喔。
Please do call again.(7) 有空请再打电话来。
Call again when you’ve got time.(3) 很高兴跟你谈话。
Nice talking to you.(4) 让我们尽快聚聚。
Let’s get together soon.(5) 我该挂电话了。
I’d better get off the phone.(6) 请随时再打电话给我。
Call me again any time.(1) 谢谢你来电。
Thank you for calling.(2) 感谢你打给我。
It was kind of you to call me.(1) 没错。
Right. (2) 正是。
Exactly.(3) 是的，一点也没错。
I’ll say.(4) 你说得对极了。
You can say that again.(5) 好的。
OK.(1) 我可不以为然。
I don’t think so. (2) 不成！No way!(3) 不！No. (4) 喔，得了吧！Oh, come on!(5) 事实上不然。
Not really.(1) 能说得明确一点吗？Could you put that in more specific terms?(2) 我无法确定你的意思。
I’m not sure what you mean.(3) 很抱歉。
我没听懂你的话。
I’m sorry. I couldn’t follow you.(4) 你讲得太快了。
外贸业务员必备电话英语口语
外贸业务员电话口语一，生活应用篇要找的人不在a: hello, this is carol. may i speak to miss chen?b: yes, one moment please. i'll get her for you.a: thank you.b: i'm sorry, she's not at her room right now.a: oh, i'll call her again.翻译a: 喂，我是卡罗，可以请陈小姐听电话吗？b: 好，请等一下，我为你转接。
a: 谢谢。
b: 对不起，她现在不在。
那我在打给她。
自我介绍时，请注意：1. "hello"等于是中文的“喂”，随时随地可用。
2. 打电话先行自我介绍是一种礼貌。
电话中最常用" thisis~"的形态而不是"here is~"或"i am~",这是打电话需要注意的。
3. " may i speak to~" 也可以换成是 "can i speak to~" 请~听电话。
抱歉这么晚打来的说法：1. I'm sorry to call you so late. 对不起这么晚打电话来。
2. I hope I didn't catch you at a bad time. 抱歉这种时候找你。
（含有希望没有打扰到你的意思）3. I hope I didn't wake you up so early. 我希望这么早没有吵到你。
4. I'm sorry to call you so early. 对不起这么早打电话来。
5. I'm sorry to bother you at this hour. 很抱歉在这时打扰你。
有急事时的表达方法：1. It's urgent. Could I have her mobilephone number?2. Could you tell me where I can reach her?3. This is an emergency. I need to get in contact with him right now.翻译：1. 我有急事，可不可以告诉我她的手机号码？2. 能不能告诉我在哪里可以找到她？3. 我有急事，需要马上跟他联络。
外贸员打电话常用句型和情景对话及练习
外贸员打电话常用句型和情景对话及练习电话问询是贸易中一种很常见的方式，如果能通过电话方式解决，那便是最快捷、最有效率的。
下面是店铺整理的外贸员打电话常用句型和情景对话，欢迎大家阅读！外贸员打电话基本句型1. This is Dajiang Food Store. How may I help you?这里是大江食品店。
请问我怎样能帮到你呢?2. Could you put me through to the toy department?请帮我接玩具部好吗?3. I’d like to order 3 cases of beer.我打算订购三箱啤酒。
4. My name is T ony Smith, Shanghai Hotel Room 2107. My phone number is 6567- 8900.我叫托尼?史密斯，住上海宾馆2107房间，我的电话号码是6567-8900。
5. Please make a remittance of 1,500 Yuan for the books you’ve ordered. The postage is included.您订的书请汇款一千五百元过来，邮资包括在内。
6. Hold on a moment please.请稍等。
7. I’ll see if she is in.我去看看她有没有在。
8. I am afraid she is out at the moment.对不起，她这会出去了。
9. I’ll be pleased to if I can.如果能的话，我很高兴。
10. Extension 121, please.Sorry, the line is busy.请接121号分机。
对不起，线路忙。
11. Could I speak to Mr. Johnson, please?Sorry, there is no one by the name of Johnson here.我可以和约翰逊先生通话吗?对不起，这里没人叫约翰逊。
打电话常用的外贸英语口语
【导语】⼤部分⼈在跟外国⼈打电话的时候都很没有⾃信，不知道如何表达⾃⼰，有些⼈甚⾄会说话结巴。
下⾯就由来说说打电话常⽤的外贸英语⼝语，⼤家千万别错过。
【篇⼀】打电话常⽤的外贸英语⼝语 开头⾃我介绍： Good afternoon,this is lucy from xxx company.You have just sent us one enquiry 5 minutes before,Right? 等客户回答之后继续说： I have replied to you with details by e-mail.Please check.If you have anything not clear,please reply to me or call me. 对⽅回复ok，你可以继续： Bye the way,May I have your Cell number please. 如果对⽅不提供电话，你可以问： May I have your skype please? 如果对⽅没有感到不赖烦，你可继续介绍⼀些公司的基本情况： If you are interested and not so busy,I would like to introduce something to you here. A:Hello，is this Mr.Xu?I'd like to speak to Mr.Xu. 喂，是许先⽣吗?我想和许先⽣讲话。
B:I'll just find out for you.I'm sorry.Mr.Xu is out right now. 我给您看看他在不在?对不起，许先⽣现在不在。
A:May I know when he'll be back? 您能告诉我他什么时候回来吗? B:I have no idea.I can take a message for him. 这我不清楚，我可以帮你转告。
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外贸义务员在打电话的时候常用的到英语口语，相对业务员来说非常的重要,希望本篇文章能够给你一些帮助，同时希望你去实惠网sfyh( )分享你的外贸经验，论坛上大量外贸资源是免费下载的。
欢迎加入外贸交流QQ群：112301572与更多外贸人互相讨论，免费外贸b2b平台-实惠网（ /）全新改版上线，一，生活应用篇要找的人不在a: hello, this is carol. may i speak to miss chen?b: yes, one moment please. i'll get her for you.a: thank you.b: i'm sorry, she's not at her room right now.a: oh, i'll call her again.翻译a: 喂，我是卡罗，可以请陈小姐听电话吗？b: 好，请等一下，我为你转接。
a: 谢谢。
b: 对不起，她现在不在。
那我在打给她。
自我介绍时，请注意：1. "hello"等于是中文的“喂”，随时随地可用。
2. 打电话先行自我介绍是一种礼貌。
电话中最常用" thisis~"的形态而不是"here is~"或"i am~",这是打电话需要注意的。
3. " may i speak to~" 也可以换成是 "can i speak to~" 请~听电话。
抱歉这么晚打来的说法：1. I'm sorry to call you so late. 对不起这么晚打电话来。
2. I hope I didn't catch you at a bad time. 抱歉这种时候找你。
（含有希望没有打扰到你的意思）3. I hope I didn't wake you up so early. 我希望这么早没有吵到你。
4. I'm sorry to call you so early. 对不起这么早打电话来。
5. I'm sorry to bother you at this hour. 很抱歉在这时打扰你。
有急事时的表达方法：1. It's urgent. Could I have her mobilephone number?2. Could you tell me where I can reach her?3. This is an emergency. I need to get in contact with him right now.翻译：1. 我有急事，可不可以告诉我她的手机号码？2. 能不能告诉我在哪里可以找到她？3. 我有急事，需要马上跟他联络。
对方不在的说法：1. It's nothing important. 没什么重要事。
2. It's nothing urgent. Thank you ,good-bye. 没什么要紧事，谢谢您，再见。
3. I'll call her again. 我会再打给她。
4. I'll call back later. 我稍后会再打来。
5. Please ask Miss Chen to call me back. 请陈小姐给我回电话。
6. Could you tell her to call Carol as soon as possible? 能不能请她尽快打电话给卡洛？7. Ask her to call Carol at home after seven, please. 麻烦她在七点后打电话到卡洛家。
8. Can I leave a message? 我可以留言吗？9. Please have her return my call.请她回电话给我。
10. Could you ask him to to call me back? 可以请他给我回电话吗？¬r11. Please tell her Carol called. 请告诉她卡洛找她。
12. Let me call back later again. Thank you. 我稍后再打电话来。
谢谢你。
13. Please tell him to phone 2233-4455. 请他给2233-4455回电话。
电话答录机This is a recording. I'm not at home now. Please leave a message after the beep. Thank you.这是电话答录机。
我现在不在家，请在"哔"的一声之后开始留言。
谢谢！(*: 电话答录机是 telephone answering machine)This is Carol. Pleae give me a call when you are free. My number is 2244-6688.我是卡洛。
有空请回电话给我。
我的号码是2244-6688.对电话答录机留话时与一般留言无异，说出以下重点即可：1. 来电者姓名2. 来电时间3. 来电目的4. 联络电话或方式打公用电话1. I'm calling from a public phone, so I'll call her again.2. I'm not at home now, so I'll call her around three o'clock again.3. May I use your phone?4. Would you mind if I use your phone?5. How do I get an outside line?打错电话1. I'm sorry I have the wrong number.2. Is this 02-2718-5398?3. Sorry to have bothered you.4. I'm sorry. I think I must have dialed the wrong number.5. Could I check the number? Is it 2211-3344翻译&解析[reply]1. 抱歉我打错电话了。
（打错电话通常用：have the wrong number 表示）¬2. 这里是02-2718-5398吗？3. 很抱歉打扰你了4. 很抱歉。
我想我一定是打错电话了。
O5. 我可以核对一下电话号码吗？是不是2211-3344？解析：9L6P1. 区域号码是 area code2. 电话号码的念法：4念成：area code zero-two,two-two-one-one-three-two-two-four.可念成 oh或 zero* 22 可念成 two-two 或 double two订购商品及询问1. I'd like to place an order for your party dress from your catalog.2. May I order some flowers?3. How can I pay for this item?4. I'd like to buy the car on your TV commercial.5. Please send me your catalogue.6. Do you have any life Menu Magazine tenin stock?7. How long will it arrive?8. The Product you sent to me is not what I ordered.9. I'm calling about an order I placed a month ago. It hasn't arrived yet.听不清楚1. Sorry, I didn't catch you.对不起，我听不懂你说的。
2. Sorry, I didn't understand. 抱歉，我听不懂。
3. Sorry, I didn't get what you said. 对不起，我没听懂你说的话。
4. I can't hear you very well. 我听不太清楚。
5. I can barely hear you. 我几乎听不到你说的。
7. We have a bad connection. 通讯效果不太好。
8. I can't catch what you are saying. 我听不太清楚你说的话。
发生上面的情况，你可以请对方在重复一遍，你可以说：1. Pardon?请再说一遍好吗？2. Excuse me? 请再说一遍？上列两句都是对不起之意，但用在会话上，如果后面没有接说明，并且语尾上扬，就是要对方再说一次。
听到这句话时就要知道对方要自己再说一遍。
3. I beg you pardon? 能请你再说一遍吗？（此句有请求对方原谅及再说一次的意思）4. Could you repeat that, please? 能请你再说一遍吗？5. Would you say that again? 你能再说一遍吗？请对方说慢点的说法：1. Would you speak more slowly? 你能再说慢一点吗？2. Could you speak up a little? 你能在大声一点吗？¬（speak up 大声说=speak out）:W({6S S&]3. Would you speak more clearly? 你能再说清楚一点吗？4. Would you explain more for me? 可以为我解释一遍吗？5. Please speak a little louder. 请讲大声一点。
6. Would you slow down, please?清说慢一点好吗？二，工作活用篇帮忙转分机1. may i have extension two-one-one?2. can i have extension two-one-one, please?3. may i speak to david, extension tow-one-one?4. extension two-one-one, please.5. please connect me with extension two-one-one.6. could you put me through to the personnel department, please?翻译：***通常句子都是越长越礼貌，太简短会让人有鲁莽的感觉。