外贸函电Sample report

Case study 1•Write a report on employee benefits satisfaction to Mr. Aihua Chen, Director of Personnel.•You will first gather some information from employees at different levels in the company. Obtaining such information may involve looking through the past files regarding this problem. It may involve interviewing employees from different levels. Next you will analyze the situation in light of all you have learned about it. Then you will develop some recommendations to the situation. You may want to investigate the following aspects:•Overall satisfaction•Problems when dealing with the personnel department•Suggestions for improvement•Problems when dealing with HMO (Health Maintenance Organization)Sample writingSatisfaction with Employee BenefitsTerms of ReferenceMr. Aihua Chen, Director of Personnel, has requested this report on satisfaction with employee benefits. The report was to be submitted to him by June 28.ProcedureA representative selection of 15% of all employees were interviewed in the period between April 1st and April 15th concerning the following aspects:1. Overall satisfaction with our current benefits package;2. Problems encountered with dealing with the personnel department;3. Suggestions for the improvement of communication policies;4. Problems encountered when dealing with our HMO.Findings1.Employees were generally satisfied with the current benefits package. But thereare problems when they request vacation due to long approval periods.2.Older employees repeatedly had problems with HMO prescription drugprocedures.3.Employees between the ages of 22 and 30 report few problems with HMO.4.Most employees complain about the lack of dental insurance in our benefitspackage.5.The most common suggestion for improvement was processing benefits requestonline.Conclusions1.Employees over 50 years old are having serious problems with our HMO’sability to provide prescription drugs.2.Our benefits request system needs to be revised as most complaints concernin-house processing.3.Improvements should be made in the response time of personnel department.rmation technology improvements should be considered as employeesbecome more technologically savvy.Recommendations1.Meet with HMO representatives to discuss the serious nature of complaintsconcerning prescription drug benefits for older employees.2.Give priority to the response time of vacation request as employees need fasterapproval in order to be able to plan their vacations.3.Take no special actions for the benefits package of younger employees.4.Discuss the possibility of adding an online benefits request system to ourcompany’s Intranet.Sample report 2Customer Comments on Our ProductsTerms of referenceMrs. Pearce has requested a report on what our clients think of our products and services. She particularly wishes to know about any negative comments. The report should be ready for the next Board of Director s’ meeting.ProceduresI analyzed the results of our telephone and letter enquiries made to all clients within the first half year of 2006.FindingsCustomer mentioned very few problems.Our burglar alarms were our main sales.It was very unexpected for our burglar alarms, CCTV (closed circuit TV) and security lighting to be thought of as nothing but excellent.Smoke alarms were rated consistently below our other products.One in every 20 of our smoke alarm customers was dissatisfied.The main flaws mentioned about our smoke alarms were:-unattractive-poor quality-cheap looking-too sensitive (many complaints)ConclusionsMost of our goods are well thought of.Our smoke alarms are causing concern.Recommendations1.Look for a better quality smoke alarm with less sensitivity and more pleasantappearance.2.Consider replacing unsatisfactory models previously sold.George ChapmanSales ManagerCase study 2:●The company you work for is having problems with Sorenson, one of its suppliers. Your line manager has asked you to write a report giving details and recommending a solution.●Look at the information below, on which you have already made some handwritten notes.●Then, using all your handwritten notes, write your report.●Write 120-140 words.Sample writing 2Report on problems with Sorenson IntroductionThis report aims to recommend a solution to the problems with Sorenson, one of our suppliers.FindingsWe find that three essential problems should be paid attention to: firstly, 24 times of late deliveries, much more than last year, has caused a lot of inconvenience. Secondly, we are disappointed about their unsatisfactory quality of goods which almost made us lose our customers. Thirdly errors with invoices brought us numerous troubles.ConclusionIt is concluded that Sorenson’s costs are nearly 30 percent higher than those of our other suppliers. RecommendationsIt is recommended that we discuss the matter seriously with Sorenson or turn to other suppliers. What’s more, we should make it a rule to check all invoices from suppliers in future.Case study 3:●The number of staff leaving Parkside, one of your company’s retail stores, is high compared to another of its stores. Your line manager has asked you to write a report about the situation.●Look at the information below, on which you have already made some handwritten notes.●Then, using all your handwritten notes, write your report.●Write 120-140 words.Sample writing 3Report on staff turnoverIntroductionThis report aims to explain the high staff turnover in 2008 in Parkside and to propose measures to improve staff loyalty.FindingsThe figures clearly show that the high number of staff leaving the stores is a problem that only affects the Parkside store in 2008, while staff turnover in the Highgate store remained on a low level. The number of staff leaving Parkside shoots up dramatically from 5 to 20. This unfortunately has a bad impact on customer service.Research amongst staff revealed their requirements. Firstly staff requires more training which would also benefit the company as the service is likely to improve. Another good idea is the introduction of a bonus scheme for valued staff that would improve staff loyalty. Unlike the mentioned proposals the request for more paid vacation could not be met. RecommendationsIt is recommended to offer both the requested training opportunities and a bonus scheme for valued staff.。