前台接待英语
前厅常用英语
人力资源部HR—Human Resources市场销售部S&M—Sales&Marketing前厅部FO—Front office餐饮部F&B—Food&Beverage客房部HSKP—Housekeeping保安部SEC—Security财务部FIN—Finance工程部ENG—EngineeringHSKP$FO 英文职称前台：Front Desk 接待处：Reception 收银处：Cashier领班：Captain 主管：Supervisor 班次负责人：Shift Leader前台接待：Receptionist 接线员：Operator 预订处：Room Reservation礼宾服务处：Concierge 行李生：Bellman 迎宾员：Doorman夜审：End of Day / Night auditor前厅服务项目专业术语入住：Check in 退房：Check out 问询：Information接送机服务：Pick up service 叫醒服务：Wake up call请勿打扰服务：DND Do not disturbed 失物招领：Lost and Foud 国内直拨和国际直拨电话：DDD and IDDDomestic Direct Dail and International Direct Dail对方付费电话：Collect Call前厅常用物品术语住宿登记单：Registration card 欢迎卡：Welcome card订房凭证：V oucher 交接本：Log book信封：Envelope 房卡钥匙：Room key安全保管箱：Safe Deposit Box客房统计和出售率统计术语预抵房：Expected Arrival 预离房：Expected Arrival 实际抵店：Actual Arrival 实际离店：Actual Departure 在店客人：Stay over(不是今天抵店，也不是今天离店）住店客人：In House 续住：Extension提前离店：Early Departure 实际离店：Actual Departure 白天用房：Day Use 预订未到：No Show预订取消：Cancellation。
酒店各部门及职位英文翻译
酒店各部门及职位英文翻译酒店是一个庞大的体系，包含着各种部门及职位。
这些部门和职位各自拥有不同的职责和工作内容。
下面是对酒店各部门及职位英文翻译的介绍。
一、前台部门1. Front Office Manager（前台经理）Front Office Manager is responsible for managing the front desk, including reception area, planning and coordinating the activities of the front office department, and ensuring the highest level of guest satisfaction.2. Receptionist（前台接待员）Receptionist is responsible for greeting guests, checking them in and out, and answering any questions they may have.3. Concierge（礼宾员）Concierge is responsible for providing guests with information about the hotel and its surrounding area, booking transportation services, and arranging tours and activities for guests.4. Bellman（行李员）Bellman is responsible for carrying guests’ luggage and escorting them to th eir rooms.二、客房部门1. Housekeeping Manager（客房部经理）Housekeeping Manager is responsible for managing the housekeepingdepartment, which is responsible for cleaning and maintaining the hotel’s guest rooms.2. Housekeeper（客房服务员）Housekeeper is responsible for cleaning and restocking guest rooms, ensuring that they meet the highest standards of cleanliness and comfort.3. Laundry Attendant（洗衣员）Laundry Attendant is responsible for washing and pressing the hotel’s linens and guest laundry.三、餐饮部门1. Food and Beverage Manager（餐饮部经理）Food and Beverage Manager is responsible for overseeing the hotel’s restaurant and bar, and ensuring that guests receive the highest quality dining experience.2. Server（餐厅服务员）Server is responsible for taking guests’ orders, serving food and beverages, and providing a high level of customer service.3. Bartender（调酒师）Bartender is responsible for preparing and serving drinks at the hotel’s bar.四、市场营销部1. Marketing Manager（市场营销经理）Marketing Manager is responsible for creating and implementing marketing strategies to promote the hotel and its services, and attracting new customers.2. Sales Manager（销售经理）Sales Manager is responsible for developing and maintaining relationships with corporate clients, booking group events and conventions, and maximizing hotel revenue.五、财务部门1. Finance Manager（财务经理）Finance Manager is responsible for managing the hotel’s financial operations, including budgeting, forecasting, and accounting.2. Accounts Receivable Clerk（应收账款会计）Accounts Receivable Clerk is responsible for maintaining accurate records of the hotel’s accounts receivable, including billing and collection of payments.3. Accounts Payable Clerk（应付账款会计）Accounts Payable Clerk is responsible for maintaining accurate records of the hotel’s accounts payable, including ordering and paying for supplies and services.酒店各部门及职位英文翻译，是了解酒店运营的关键。
前厅接待英语
FRONT OFFICE: DialogueReception:接待Greetings问候1. Good morning/afternoon/evening, sir/ma’am.早上好/中午好/晚上好，先生/夫人2. Welcome to XXXXXX Hotel. 欢迎入住……酒店3. How may I help you? 我能为您效劳吗？Reservation Walk-inI have a reservation I would like a room4. Do you have a reservation? 您有预订吗？我有预订，我要一个房间。
5.May I have your name, please? 请问您贵姓？5. What type of room would you like? 您要什么样的房间？6.Yes, we have your reservation, Sir/ma’am 6. Twin/Double/King Size Bed,Sir/Ma’am?是的，我们有您的预订，先生/夫人。
两个大床Stating the price for the room7. Your room rate is $100 US dollars plus 15% service charge and 6RMB BeijingCity tax. 您的房价是100美金另加15％的服务费和6RMB的北京政府税。
Registration Form(Depending on your time, either fill in the registration form or ask the guest to kindly fill in the registration form.)(Receptionist fills in form)(Guest fills in form)8. May I have your passport, please?请您出示护照Would you kindly fill in the registration form, please?请您填一下登记单。
前台接待英语单词
前台接待英语单词
English:
The front desk receptionist in a hotel or office is responsible for greeting and assisting visitors, answering phones, handling mail and deliveries, and performing administrative tasks such as scheduling appointments and maintaining records. They need to have strong communication and customer service skills, be organized and attentive to details, and proficient in using office software and equipment. In addition, they should be able to remain calm under pressure and handle difficult situations with professionalism and diplomacy.
中文翻译:
酒店或办公室的前台接待人员负责迎接和协助访客，接听电话，处理邮件和快递，并执行诸如安排预约和维护记录等行政任务。
他们需要拥有良好的沟通和客户服务技能，有组织性和注重细节，熟练使用办公软件和设备。
此外，他们应能在压力下保持冷静，以专业和外交手腕处理困难情况。
酒店前台接待英语培训资料
酒店前台接待英语培训资料1. 前言酒店前台接待是酒店服务中至关重要的一环。
为了提高前台接待人员的英语水平，本资料将着重介绍酒店前台接待所需的英语表达和沟通技巧，以便为客人提供更好的服务体验。
2. 基本词汇与句型在酒店前台接待工作中，以下基本词汇和句型是必不可少的。
基本词汇•Check-in: 办理入住手续•Check-out: 办理退房手续•Reservation: 预订•Room key/card: 房卡•Guest: 客人•Receptionist: 前台接待员•Welcome: 欢迎•How may I assist you?: 我能帮您什么？•Do you have a reservation?: 您有预订吗？•May I have your name, please?: 请问您的姓名？•Would you like a smoking or non-smoking room?: 您需要吸烟房还是非吸烟房？•How many nights will you be staying?: 您会住几个晚上？•Is there anything else I can help you with?: 还有什么我可以帮您的吗？常用句型•Good morning/afternoon/evening. How may I assist you?: 早上/下午/晚上好。
我能帮您什么？•Welcome to our hotel. Do you have a reservation?: 欢迎来到我们酒店。
您预订了房间吗？•May I have your name, please?: 请问您的姓名？•Here is your room key/card. Your room number is XXX.: 这是您的房卡。
您的房间号码是XXX。
•How many nights will you be staying?: 您会住几个晚上？•If you need any assistance, please feel free to ask.: 如果您需要任何帮助，请随时告诉我们。
前台接待用英语应该怎么说
前台接待用英语应该怎么说大家在学习英语的过程中，可能会接触到前台接待这个词，那么前台接待用英语如何说呢？下面是店铺为你整理的前台接待英语，希望对你有帮助。
前台接待英语Reception clerk.前台接待工作需要用到的.英语1. 接电话时不可以简单地回答“Hello”,而应报上自己的公司或所属单位的名称。
例如：“Hello, this is Information Desk.”您好，这里是问询处。
“Information Desk speaking. May I help you?”问询处，请问您要服务吗?2.打错电话时如果是外线打错时，可以回答：I am afraid you have the wrong number.不好意思，您打错电话了。
This is the LI JIA Hotel, 2234-1156.这里是丽嘉酒店，电话是2234-1156。
如果是总线转错内线时，可以回答：This is Room Reservations. I’ll transfer your call to Restaurant Reservations.这里是客房预约处，我帮您转接到餐厅预约柜台。
I am afraid this is a direct line. We can not transfer your call to the Chinese Restaurant Could you dial 2234-1156, please.不好意思，这是直接电话。
我们无法为您转接中式餐厅。
请您改拨2234-1156，好吗?3.当负责的工作人员不在时I am afraid Mr.Lin is out at the moment. He should be backaround 5 p.m.不好意思，林先生现在外出。
他应该会在下午5点左右回来。
I am afraid Mr.Hao is on another line. Could you hold the line, please?不好意思，郝先生正在讲电话。
前厅术语
一、前厅术语1．前厅岗位专业术语介绍房务部：Rooms Division前厅部：Front Office 客房部： Housekeeping大堂副理：Assistant Manager 宾客关系主任：Guest Relation Officer前台：Front Desk 接待处：Reception/Check-in 收银处：Cashier/Check-out领班： Captain 主管：Supervisor 班次负责人：Shift Leader商务中心：Business Center 客房服务代表：Guest service agent(接待和收银合并之后的前台人员的称呼)简称GSA电话总机：Switch Board 接线员：Operator预订处：Room Reservation礼宾服务处：Concierge 大厅服务处：Bell Service 金钥匙：Golden Key行政楼层：Executive Floor 行政酒廊：Executive Lounge行李生：Bellman 迎宾员：Doorman夜审：End of Day /Night auditor2．前厅服务项目专业术语介绍入住：Check-in 退房：Check-out 外币兑换：Foreign Currency Exchange问询：Information 接送机服务：Pick up service 叫醒服务：Wake up call请勿打扰服务：DND Do not disturbed 失物招领：Lost and Found 国内直拨和国际直拨电话：DDD and IDDDomestic Direct Dial and International Direct Dial对方付费电话：Collect Call 3．前厅常用物品术语介绍：住宿登记单：Registration card 欢迎卡：Welcome card 订房凭证：Voucher交接本：log book 信封： Envelope 房卡钥匙：Room key 安全保管箱：Safe Deposit Box 二、客房统计和出售率统计的术语预离房：Expected Departure 预抵房：Expected Arrival实际抵店： Actual Arrival 实际离店：Actual Departure续住：Extension 白天用房：Day use提前离店：Early Departure 提前入住：Early Check-in门市客：Walk in 预定未到：No Show预定取消：Cancellation 在店客人：Stay over住店客人：In House营业日报（daily operations report）：一份报告，一般由夜审制作，它总结24小时内饭店的财务活动，洞察与前厅部相关的收入、应收款、营业统计，以及现金交易。
我的职位是前台接待英语
我的职位是前台接待英语
“我的职位是前台接待”可以用英语表达为："My position is front desk receptionist."或者"My job is front desk reception." 这两种表达方式都可以清晰地说明你的工作职位是前台接待。
例如：
- I work as a front desk receptionist in a hotel.（我在一家酒店担任前台接待。
）- My position at the company is front desk reception.（我在公司的职位是前台接待。
）
如果你需要在特定的上下文中使用这个句子，可以根据具体情况进行适当的调整。
例如，在面试中可以说：“I'm applying for the front desk receptionist position.”（我申请的是前台接待这个职位。
）或者在介绍自己的工作时可以说：“As a front desk receptionist, my main responsibility is...”（作为前台接待，我的主要职责是...）。
前厅部常用英语
前厅部英语各岗位英语总机1.早上好，这里是东胜酒店总机，请问有什么可以帮您的吗？Good morning, Donsen hotel, can/may I help you/what can I do for you?2.好的，我现在就为您接通。
Certainly, I will put you through to…right now，go ahead.3.对不起，您要的电话现在无人接听，请问您需要留下口信或是等会再打来？I’m sorry/excuse me, there is no answer from that extension, would you like to leave a message or call him/her later?4.对不起，您要的电话现在正在占线，请问您需要留下口信或是等会再打来？I’m sorry/excuse me, the line is busy now, would you like to leave a message or call back later?5.对不起，X先生不在。
您需要留下口信或是等会再打来吗？I’m sorry, Mr.X is not in. would you like to leave a message or you’d like to call him later?6.好的，先生，请您稍等。
（询问被叫人是否要接电话，并要求呼叫人不要挂机）Yes sir, please hold on/wait a moment.7.对不起，先生，我是总机，现在有位X先生打电话给您，您要接吗？(强插/需要询问客人是否要接这个电话)I’m sorry/excuse me sir/good morning sir, this is operator; Mr.X is on the line, would you like to take the phone?8.好的。
酒店业常用英语
酒店业常用英语一、前台接待英语1. Hello, welcome to our hotel. 你好，欢迎来到我们的酒店。
2. How many people are there in your group? 您的团队有多少人？3. Would you like to make a reservation? 您想预订房间吗？4. We have a double room available for you. 我们有一间双人房可供您使用。
5. Here is your room key. 这是您的房间钥匙。
6. Do you need any assistance with your luggage? 您需要帮忙搬运行李吗？7. Please let us know if you need anything else. 如果您需要其他任何东西，请告诉我们。
二、客房服务英语1. Good morning, is there anything else you need? 早上好，您还需要其他东西吗？2. Would you like a wake-up call? 您想要叫醒服务吗？3. Your breakfast has been delivered to your room. 您的早餐已经送到您的房间。
4. Please let us know if there is anything wrong with your room. 如果您的房间有任何问题，请告诉我们。
5. We will send someone to clean your room in a few minutes. 我们会在几分钟内派人去打扫您的房间。
三、餐饮服务英语1. Do you have a reservation for dinner? 您有预订晚餐吗？2. Would you like to be seated in the main dining room or the private room? 您想在主餐厅还是包间就餐？3. Here is the menu. 您看菜单。
五星级酒店标准服务英语翻译
五星级酒店标准服务英语翻译随着全球旅游业的迅猛进步，五星级酒店成为了旅客们最受欢迎的住宿选择之一。
五星级酒店以其高品质的服务、舒适的设施和无微不至的关怀而著称。
然而，对于浩繁国际旅客来说，语言的障碍可能会导致一些沟通困难。
因此，为了援助五星级酒店提供更好的服务，本文将介绍一些常见的酒店标准服务，并提供其英语翻译，以便旅客们更好地与酒店员工沟通。
一、前台接待服务（Front Desk Services）1. 前台接待（Front Desk Reception）前台接待是五星级酒店最重要的服务之一。
接待员应友好、热忱地迎接每个客人，并提供各种信息和帮助。
英语翻译：Front desk reception is one of the most important services in a five-star hotel. Receptionists should greet each guest in a friendly and welcoming manner, and provide various information and assistance.2. 入住与退房（Check-in and Check-out）良好的入住与退房服务是五星级酒店的基本要求。
员工需要高效、准确地办理入住/退房手续，并为客人提供所需的援助。
英语翻译：Efficient check-in and check-outservices are basic requirements in a five-star hotel. Staff should process check-in/check-out procedures efficiently and accurately, while providing necessary assistance to the guests.3. 行李服务（Luggage Service）五星级酒店应提供专业的行李服务，包括接送行李和援助客人搬运行李等。
酒店各部门职位及其英语名称
酒店各部门职位及其英语名称酒店是一个多功能的机构，拥有许多不同的部门和职位。
以下是酒店各部门及其英语名称的详细列表：1.前厅部门 (Front Office Department):o酒店总经理 (General Manager)o行政助理 (Executive Assistant)o前厅经理 (Front Office Manager)o前厅助理经理 (Assistant Front Office Manager)o前台接待员 (Front Desk Clerk)o客户服务主管 (Guest Service Supervisor)o预订员 (Reservationist)o门童 (Bellman)o行李员 (Bellhop)o电话员 (Telephone Operator)o行政楼层主管 (Executive Floor Supervisor)o行政楼层服务员 (Executive Floor Attendant)o客户关系主管 (Guest Relations Supervisor)o客户关系员 (Guest Relations Officer)2.餐饮部门 (Food and Beverage Department):o餐饮总经理 (Food and Beverage Manager)o餐厅经理 (Restaurant Manager)o厨师长 (Executive Chef)o厨师 (Chef)o厨房助理 (Kitchen Assistant)o餐饮服务员 (Waiter/Waitress)o酒吧经理 (Bar Manager)o酒保 (Bartender)o咖啡师 (Barista)o自助餐厅主管 (Buffet Supervisor)o自助餐厅服务员 (Buffet Attendant)o宴会经理 (Banquet Manager)o宴会服务员 (Banquet Server)3.客房部门 (Housekeeping Department):o客房部经理 (Housekeeping Manager)o客房服务员 (Room Attendant)o楼层服务员 (Floor Attendant)o洗衣房经理 (Laundry Manager)o洗衣房服务员 (Laundry Attendant)o花艺师 (Florist)o公共区域主管 (Public Area Supervisor)o公共区域清洁员 (Public Area Cleaner)o酒店保安 (Security Officer)o园丁 (Gardener)4.销售和市场部门 (Sales and Marketing Department):o销售总监 (Director of Sales)o销售经理 (Sales Manager)o销售主管 (Sales Supervisor)o销售代表 (Sales Representative)o市场总监 (Director of Marketing)o市场经理 (Marketing Manager)o市场助理 (Marketing Assistant)o市场分析师 (Market Analyst)o客户关系经理 (Customer Relationship Manager)5.财务部门 (Finance Department):o财务总监 (Director of Finance)o财务经理 (Finance Manager)o会计师 (Accountant)o出纳员 (Cashier)o成本控制员 (Cost Controller)o预算分析员 (Budget Analyst)o财务分析员 (Financial Analyst)o财务助理 (Finance Assistant)o采购主管 (Purchasing Supervisor)o采购员 (Purchasing Officer)6.人力资源部门 (Human Resources Department):o人力资源总监 (Director of Human Resources)o人力资源经理 (Human Resources Manager)o人力资源主管 (Human Resources Supervisor)o人力资源助理 (Human Resources Assistant)o培训经理 (Training Manager)o培训主管 (Training Supervisor)o招聘主管 (Recruitment Supervisor)o员工关系主管 (Employee Relations Supervisor)o员工关系助理 (Employee Relations Assistant)o薪酬福利经理 (Compensation and Benefits Manager)o薪酬福利主管 (Compensation and Benefits Supervisor) 以上仅是酒店各部门及其职位的一些例子，不同的酒店可能会有不同的职位名称和部门设置。
前台接待处的英语
前台接待处的英语
前台接待处，通常被称为"Front Desk"或"Reception"在英语中，是许多机构，特别是酒店、办公楼、医疗机构等场所的重要组成部分。
它是访客首先接触到的区域，因此，其功能和形象对于塑造整个机构的第一印象至关重要。
在酒店行业中，Front Desk或Reception扮演着非常重要的角色。
这不仅是客人办理入住和退房手续的地方，还是他们询问关于酒店设施、服务、周边景点等信息的场所。
一个优秀的前台接待员需要具备良好的沟通技巧、专业的服务态度和高效的工作能力，以确保客人得到满意的服务体验。
在办公环境中，前台接待处同样重要。
它不仅是接待来访者、指引他们到达目的地的地方，还是维护公司形象、保障办公区域安全的第一道防线。
前台接待员需要准确地记录来访者的信息，及时通知相关员工，同时还要处理各种突发事件，确保办公环境的和谐与高效。
除了酒店和办公环境，医疗机构的前台接待处也承担着类似的功能。
在这里，接待员需要耐心倾听患者的需求，为他们提供准确的指引和帮助。
同时，他们还需要处理大量的电话咨询和预约，确保医疗服务的顺畅进行。
总之，无论是哪个行业，前台接待处都是一个机构的“门面”和“窗口”，代表着整个机构的形象和服务水平。
因此，对于前台接待员的选拔和培训都需要非常重视，以确保他们能够胜任这个重要的岗位，为访客提供优质的服务体验。
前台接待英语
一、欢迎(Greeting)：1、“早上好/中午好/晚上好，欢迎光临汇美酒店。
”“Good morning/afternoon/evening, welcome to Hui Mei Hotel.”2、“见到您真高兴！”“Nice to meet you!”3、“好久不见，您还好吗？”“Long time no see. How are you?”4、“敬请光临！”“We welcome you and would appreciate your advice!”二、询问(Inquiry)：1、“您好，请问您有预订吗？”“Excuse me, do you have any reservation?”2、“请问您需要住多久呢？”“Excuse me, how long will you stay with us?”3、“请问有什么可以帮到您吗？”“What can I do for you?”4、“请出示一下您的证件好吗？”“May I have your passport please?”5、“请问您需要叫醒服务吗？”“Excuse me, do you need morning-call service?”三、道歉(Apologize)：1、“不好意思，打扰您了。
”“I am sorry to disturb you?”2、“非常抱歉，这是我的错。
”“I think I am very sorry, it’s my fault.”3、“对本酒店给您造成的不便之处我们深感歉意！”“We are awfully sorry for the inconvenient.”4、“不好意思，让您久等了。
”“I am sorry to have kept you waiting.”四、感谢(Thanks)：1、“谢谢您的建议/意见。
”“Thanks for your suggestion/opinion.”2、“谢谢您的来电。
酒店前台接待英语口语实用用语
酒店前台接待英语口语实用用语On February 12, 2022, investing in oneself is the best way.酒店前台接待英语用语一、预订服务Good morning. This is Room reservation. May I help you早上好,预订处,我能为您做什么What kind of room would you like to reserve您想订哪种类型的房间A single room or a double room要单人间还是双人房间For which dates do you want to book the rooms您想订哪几天的房间呢What time will you be arriving您将在何时到达May I know your name您能告诉我您的名字吗How long will you be staying您将要住多久I’d like to confirm your reservation.我要确认一下您的预订;I’ll check the room availability.我查查客房预订情况;You should pay a deposit of US$1000 beforehand .您应预期付1000美元的定金;There is a 10 per cent discount .10%的折扣;二、接待服务What kind of room would you be prefer您要什么样的房间Have you got a booking您预订了吗A single room or a double room要单人间还是双人房间A double room costs 368 Yuan per night .双人房的房价是每晚368元;Breakfast is also included.早餐也包括在内;May I see your passport我能看一下您的护照吗Could you fill in this form, please请您填一下这张登记表好吗This is your room card and room key这是您的房卡和房间钥匙;Could you sign your name, please请您签一下名,好吗If you leave after 6:00 p.m , you’ll have to pay the full account.晚上六点以后退房,按全天收费计算.You’ll have to register individually, please.请你们分开登记;How would you like to pay , sir , in cash or by credit card先生,请问您是用现金付款还是用信用卡付账I feel terribly sorry . this is the busiest season and all kinds of rooms are fully booked.非常抱歉,这个季节人多,各种房间都订满了;Do you know which unit is responsible for the reception您知道您是由哪个单位负责接待的吗Could you keep your room key until you check out请您在住宿期间自己保管钥匙,直到结帐离开;三、收银服务Here is your bill . It’s 2000 Yuan in all.这是您的账单;总共2000元;How would you like to pay , sir , in cash or by credit card先生,请问您是用现金付款还是用信用卡付账Please check it and sign here.请核对一下,在这里签个字;I will write out a receipt for you .我给您开一张收据;May I check the details for you , please我能为您核对账单上的详细内容吗Do you have any charges for this morning您今天是否挂帐用酒店的服务We’ll have to charge you $10 extra.我们要向您额外收10美元;Did you make any phone calls from room, sir先生,您从房间打过电话吗Excuse me , sir , but I don’t think that will be enough.先生,对不起,我认为钱数不够;I am sorry ,sir ,there has been an error in your bill .Please wait a minute while I correct it .对不起,先生,您的帐单算错了;请稍候,我马上把它改过来;Is your baggage down yet, sir Could you check out after your baggage have been brought down, please先生,您的行李拿下来了吗能请您在行李拿下来后再结帐吗Sorry , your credit card has been stopped paying . According to the regulations of bank, it must be cancelled.对不起,您的信用卡已经止付;根据银行规定要取消;四、兑换外币The rates of exchange are on the board there .今天的兑换牌价在那里的牌子上;How much would you like to change您要换多少It’s 8.10 Yuan RMB for one US dollar1美元兑换8.10元人民币;情景对话一、 Check in1.C : Good afternoon , sir . Welcome to our hotel . May I help youG: Yes. I booked a room one week ago .C: May I have your name please , sirG: John Smith.C: Just a moment , sir . While I look through out list. Yes , We do have a reservation for you , Mr. Smith. A city view single room with bath . You’ve paid 2000 Yuan RMB as a deposit . Is that correctG: That’s it .C: Would you please fill in this registration card , sirG: Sure . Here you are. I think I’ve filled in everything correctly .C: Let me see …Name , address, nationality, forwarding address , passport number , signature and date of departure . Oh , here , sir . You forget to fill in the date of departure. May I fill it in for youYou are leaving on…G: October 24.C: May I see your passport , please Thank you ,sir. Now everything is in order . And here is your key . Mr. Smith . Your room number is 1107. It’s on the 11th floor and your room rate is 500 RMB per night . Here is your key card with all the information on your booking, the hotel services and the hotel rules and regulations on it. Please make sure that you have it with you all the time. You need to show it when you sign for your meals and drinks in the restaurants and the bars.G: Yes, I’ll keep it with care , thank you .C: I hope you enjoy yours stay with us.2. C: Good afternoon, madam. Can I help youG: Good afternoon, I want a single room, please .C: Have you made a reservationG: No, I haven’t.C: How long do you want to stayG: Three days.C: I’ll see what we have, madam. Oh, yes. I can offer you a room on the eight floor.G: Fine.C: May I see your passportG: Of course. Here you are.C: Thank you. Madam. Could you fill in this form, pleaseG: Yes. Here it is.C: Thank you, Here is your key. It’s Room 808 on the eight floor.G: Thank you very much. Good night.二、 Check out1. C: Good morning. Can I help youG: Yes. I would like to check out. Could I have my bill. PleaseC: Certainly, sir, May I know your name and your room number, pleaseG: Dennis black, Room 1108.C: All right. Here is your bill, Mr. Black. The total is 1800 Yuan.G: The figure seems right.C: How would you like to pay, Mr. Black , in cash or by credit cardG: In cash. Here is the money.C: Thank you, Mr. Black . Just a moment, please , I’ll write out a receipt for you .2．C: Good morning. Can I help youG: Yes, I’d like to check out now .C: Can I have your name and room number, pleaseG: John smith, room 1208 .C: May I have your room key, pleaseG: Sure. Here you are.C: Just a moment, please…..Mr. Smith . Here is your bill. Would you like to check itG: I’m sorry . What’s the 20 Yuan forC: That’s for the drinks you ordered from your room .G: I see .C: How would you like to make payment , Mr. SmithG: I’d like to pay in cash .C: That’ll be 2180 Yuan .G: Here you are .C: Here’s your change and receipt ,Mr. Smith , I’ll send a bellman up to get your luggage.G: Thank you .C: You are welcome , Good-bye .三、 Reservation1. C: Good morning . This is room reservation . May I help youG: Yes , I’d like to book a room , please .C: Fine , For which dateG: For Oct. 1st .C: For how many nightsG: Two nights.C: A single room or a double roomG: A double room .C: Could you give me your name , pleaseG: Mr. John Cook .C: May I have your telephone number , pleaseG:C: What time do you expect to arrive , sirG: At about 6.p.m .C: Fine , Mr. Jone Cook , a double room for Oct .1st and 2nd .G: That is right . Good-bye .C: Good-bye and we are looking forward to seeing you .2. C: Good morning . Room reservation . Can I help youG: I’d like to make a reservation .C: When forG: For Sept .9th .C: For how longG: About a week .C: Could you hold the line , please I’ll check….Thank you for waiting , sir . I’m afraid our hotel is fully booked on those days .G: That’s all right .C: We’re very sorry , sir . We hope you understand。
酒店英语
酒店英语Part I front office 前台unit１ reservation 预订unit２ reception 接待unit３ bell service 行李服务unit４ telephone 电话一、前台前台（front office /front desk）,又称为总服务台（总台）或大堂部，为客人提供订房、登记、分房、换房、问讯、电话、订票、留言、行李、退房等一系列服务。
其中，由于问讯、订票和退宿还涉及到其他部门的服务内容，因此我们将它们放在本书的最后一部分来说。
前台的组织结构房务总监：分为（前台部经理，客房部经理）(ROOM,DIRECTOR)(FRONT,OFFICEMGR)(HOUS E,KEEPING,MGR)前台部经理分为；⑴前台预订(预订：reservation)１背景常识1、订房9大要素客人姓名、guest name团队名称、name of group编号、code代订人姓名、contact name联系电话：telephone number单位：company name地址：address所需客房的种类：room type所需客房的数量：number of rooms来客人数：number of guests国籍：nationality抵/离店日期：date of arrival/departure 抵/离店时间：time of arrival/depar入住天数：length of staying折扣优惠：discount订房入住当天的保留时间：cut-off time 对宾客预订变更、取消预订的协议：agreements on reservations,amendments and cancellations.２、客房基本种类：单人间：single room大床间：double room 双床间：twin room。
酒店各部门常用英语单词
酒店各部门常用英语单词1. Front Desk Department•Check-in: 办理入住手续•Check-out: 办理退房手续•Reservation: 预订•Room rate: 房价•Receptionist: 前台接待员•Key card: 门卡•Guest registration form: 客户登记表•Concierge: 门卫•Bellboy: 旅行员•Guest request: 客人需求•Room service: 客房服务•Wake-up call: 叫醒服务•Lobby: 大堂•Bell desk: 行李台•Cashier: 收银员•Shift: 班次•Voucher: 礼券•PMS (Property Management System): 物业管理系统2. Housekeeping Department•Housekeeper: 客房服务员•Cleanliness: 清洁度•Linen: 床单、毛巾等亚麻制品•Turndown service: 临睡服务•Housekeeping supervisor: 客房部主管•Laundry: 洗衣房•Vacuum cleaner: 吸尘器•Md: 女仆•Room inspection: 房间检查•Lost and found: 失物招领•Room inventory: 房间清单•Cleaning schedule: 清洁计划•Trash bin: 垃圾箱•Dusting: 擦拭•Sweeping: 扫地•Mopping: 拖地•Stn removal: 污渍去除3. Food and Beverage Department•Restaurant: 餐厅•Menu: 菜单•Breakfast: 早餐•Lunch: 午餐•Dinner: 晚餐•Buffet: 自助餐•Wter/Wtress: 服务员•Chef: 厨师•Bar: 酒吧•Cocktl: 鸡尾酒•Wine list: 酒单•Room service menu: 客房服务菜单•Order: 下单•Reservation: 预订•Specials: 特色菜品•Catering: 酒店宴会服务•Corkage fee: 开瓶费4. Mntenance Department•Technician: 技术员•Repr: 维修•Mntenance: 保养•Plumbing: 水暖•Electrical: 电气•HVAC (Heating, Ventilation, and r Conditioning): 暖通空调•Faulty: 故障的•Equipment: 设备•Safety inspection: 安全检查•Power outage: 停电•Emergency: 紧急情况•Fire alarm: 火警器5. Sales and Marketing Department•Sales manager: 销售经理•Marketing manager: 市场经理•Promotion: 促销活动•Advertising: 广告•Public relations: 公关•Exhibition: 展览•Market research: 市场调研•Client: 客户•Contract: 合同•Negotiation: 谈判•Revenue: 收益•Target market: 目标市场•Competition: 竞争6. Security Department•Security guard: 保安•CCTV (Closed Circuit Television)：闭路电视•Access control: 出入控制•Alarm: 警报•Security breach: 安全漏洞•Incident report: 事件报告•Patrol: 巡逻•Intruder: 入侵者•Emergency exit: 紧急出口•Evacuation: 疏散以上是酒店各部门常用的英语单词，希望对您的工作有所帮助。
前台接待用英语应该怎么说
前台接待用英语应该怎么说As a front desk receptionist, it is essential to have excellent communication and interpersonal skills to ensure a positive experience for guests. Here are some tips on how to effectively handle front desk responsibilities and interactions in English.1. Greeting Guests:- When a guest approaches the front desk, greet them with a warm and friendly smile, and say, "Goodmorning/afternoon/evening! How may I assist you today?"2. Introducing Yourself:- After greeting the guest, introduce yourself by saying, "My name is [Your Name]. I am the receptionist. How may I help you?"3. Offering Assistance:- Always be attentive to guests' needs and inquiries. Offer assistance by saying, "How may I assist you today? Are you checking in or checking out?"- If the guest is checking in, ask for their reservation details or identification, and then proceed to complete the check-in process.4. Effective Communication:- Speak clearly and confidently when interacting with guests. Use simple and understandable language.- Be patient and attentive when listening to guest queries or concerns. Maintain eye contact and nod to show understanding.- If you have difficulty understanding a guest's question or request, politely ask them to repeat or clarify.- Use positive language and avoid using negative terms. Forexample, instead of saying, "We don't have any rooms available," say, "I'm sorry, but we are currently fully booked. Would you like assistance finding alternative accommodations?"5. Efficient Phone Etiquette:- Answer phone calls with a courteous greeting, such as "Thank you for calling [Hotel Name]. How may I assist you?"- Speak clearly and loud enough for the caller to hear you properly.- When transferring a call, inform the guest of the process by saying, "I will transfer your call to the [Department/Person's Name]. Please hold for a moment."- Before hanging up, ask if there is anything else you can help the caller with.6. Checking Guests In:- Ensure you have all necessary information to complete the check-in process, such as ID proof, reservation details, and payment method.- Verify the guest's reservation by asking, "May I have your name, please?" or "Can I see your reservation details?"- Efficiently guide the guest through the check-in process, explaining any necessary paperwork or hotel policies along the way.- Inform the guest about available amenities, such as breakfast, WiFi, gym, or pool facilities.- Provide the necessary room keys and directions to the room, if required.7. Handling Guests' Concerns:- If a guest approaches the front desk with a complaint or concern, remain calm and attentive.- Listen actively to the guest's issue and empathize with their situation.- Apologize sincerely for any inconvenience caused and assure the guest that you will do your best to resolve their concern promptly.- If needed, involve a manager or supervisor to handle more complex issues.8. Checking Guests Out:- Politely ask for the guest's name and room number to confirm their identity during check-out.- Inquire about their stay and politely ask if there is anything the hotel could have done to improve their experience.- Provide a detailed invoice of all charges and ask for the preferred payment method.- Thank the guest for choosing your hotel and wish them a pleasant onward journey.Remember, as a front desk receptionist, your role is to provide exceptional customer service to guests. Be professional, attentive, and polite in all interactions, and always strive to leave guests with a positive impression of the hotel.继续写相关内容，1500字9. Handling Difficult Guests:- Occasionally, you may encounter difficult or irate guests. Remain calm and composed, and never take their behavior personally.- Listen attentively to their concerns and acknowledge theirfeelings. Assure them that you understand and will do your best to resolve the issue.- Offer solutions or alternatives to address their concerns, such as changing rooms or providing a refund if appropriate.- If the situation becomes unmanageable or the guest becomes abusive, it is essential to inform a manager or supervisor for further assistance.10. Multitasking and Time Management:- Working at the front desk often involves handling multiple tasks simultaneously. Develop effective multitasking skills to ensure efficiency and a smooth workflow.- Prioritize tasks based on urgency and importance. For instance, if a guest is waiting to check-in, it is crucial to prioritize that over other tasks.- Utilize organizational tools such as checklists, calendars, or software systems to manage reservations, check-ins, and check-outs efficiently.- Be proactive in your approach and anticipate potential issues or busy periods to minimize delays and provide a seamless experience for guests.11. Confidentiality and Security:- As a front desk receptionist, you handle sensitive guest information. Ensure you maintain confidentiality and follow protocol when handling personal information or reservations.- Safeguard guest belongings and ensure a secure environment by controlling access to guest floors and facilities.- Familiarize yourself with the hotel's security procedures, such as emergency evacuation plans, and be prepared to assist guests incase of an emergency.12. Cultural Sensitivity:- In a diverse and globalized world, it is crucial to be culturally sensitive as a front desk receptionist. Respect and value all guests, regardless of their cultural background.- Be mindful of cultural differences in greetings, body language, or communication styles. Avoid assumptions or stereotypes.- If unsure about cultural customs or traditions, it is perfectly acceptable to politely inquire or seek guidance from a colleague or supervisor.13. Upholding Professionalism and Appearance:- As a front desk receptionist, it is essential to maintain a professional demeanor and appearance at all times.- Dress appropriately according to the hotel's dress code. Keep your uniform neat and tidy, and maintain good personal hygiene. - Avoid discussing personal matters or engaging in personal conversations during working hours.- Project a positive and confident image by maintaining proper posture, using polite language, and offering a friendly and helpful attitude to guests.14. Problem-Solving Skills:- Develop strong problem-solving skills to address various situations that may arise at the front desk.- Think critically and analytically when faced with challenges, and propose appropriate solutions.- Be resourceful and utilize the hotel's resources, such as contacting maintenance for room issues or finding alternatives forguests in case of overbooking.15. Continuous Learning and Improvement:- Stay updated on hotel policies, procedures, and amenities. Attend training sessions or workshops to enhance your skills and knowledge.- Seek feedback from guests and colleagues to identify areas for improvement. Take constructive criticism positively and strive to provide an even better guest experience.- Keep up with industry trends and developments to adapt and stay competitive in the hospitality industry.In summary, as a front desk receptionist, you play a vital role in creating a positive first impression for guests and ensuring their stay is comfortable and enjoyable. Effective communication, exceptional customer service, and problem-solving skills are key components of your role. By following these guidelines and continuously striving to improve, you can excel in your responsibilities and contribute to the overall success of the hotel.。
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May I have your name, please? 请问尊姓大名May I have your check-out time, please? 请问您什么时候结帐离开？May I see your passport, please? 请让我看一下您的护照好吗？May I know your nationality, please? 请问您的国籍是什么？Could you fill out the form, please? 请您填写这张表格好吗？Could you write that down, please? 请您写下来好吗？Could you draft the fax, please? 请您写下传真的草稿好吗？Could you hold the line, please? 请不要挂电话好吗？Would you like tea or coffee? 请问您要喝茶还是咖啡？Would you like to take a taxi? 请问您要搭计程车吗？Would you mind sitting here? 请问您介意坐在这里吗？When would you like to visit Foshan? 请问您想要何时参观佛山？When would you like to have lunch? 请问您想在哪里用餐？What time would you like to eat? 请问您想何时用餐？Who would you like to contact? 请问您想和谁联络？Which kind of room would you prefer? 请问您喜欢哪一种房间？How would you like to settle your bill? 请问您的账单如何处理？How long would you like to stay? 请问您要逗留多久？How many tickets would you like to buy? 请问您要买几张票？Shall I draw the curtains? 请问需要我把窗帘拉上吗？Shall I draw you a map? 请问要我为您画一张地图吗？Shall I make the reservation for you? 请问要我为您安排预约吗？Good morning. (用于中午以前)Good afternoon. (用于中午至下午六点以前)Good evening. (用于下午六点过后)在这些招呼语的后面接句子，例如：Good morning, sir. Are you checking-out? 早上好，先生，请问您要退房吗？Good afternoon, sir. Welcome to FOSHAN Electrcical Hotel. 中午好，先生，欢迎光临佛山电子宾馆Good evening, Ms. May I help you? 晚上好，小姐，请问我能为您服务吗？后面也可以接上自己酒店名称、部门名称，如：Good morning, sir. This is the Front Desk. May I help you? 早上好，先生。
这里是服务台，请问您需要服务吗？1.一般性的回答I see, sir. 我明白了，先生。
Certainly, sir. 好的，先生。
2.请对方再等一会儿Just a moment, please. 请稍等。
Thank you for waiting. 您久等了，先生。
I am very sorry to have kept you waiting. 很抱歉让您久等了。
Could you wait a little longer, please? 请您稍候好吗？3.要麻烦客人或是拒绝客人的要求时拒绝客人时，不要一口回绝说“No.”，要委婉一些。
I am afraid I can’t do that.不好意思，我恐怕没办法那样做。
Excuse me, sir. Please let me pass. 不好意思，先生，麻烦让我过一下。
4.道歉如果是自己的错就说“I am sorry.”; 如果是公司的错，就说：“We are sorry.”。
I am very sorry for the delay. 很抱歉延误了时间I am very sorry for the inconvenience. 很抱歉造成您的不便。
I would like to apologize for the mistake. 为这个错误我深致歉意。
5.客人对自己说“Thank you.”时回答You are welcome. 不客气。
Thank you, sir. 谢谢您，先生。
Thank you very much. 非常感谢您。
6.交给客人某些东西时，可以说Here you are. 您要的东西在这里。
Here is your room key. 这是您的房间钥匙。
Here it is. 这是您的东西。
7．当客人准备离开时，可以说：Have a nice day. 祝您有美好的一天。
Please enjoy your stay 祝您住宿愉快。
We hope to see you again soon. 希望不久能再次见到您。
Thank you for staying with us. 谢谢光临。
8．当客人的英语难以理解时面对客人的疑问，不要只是一味地傻笑，或是一直说Yes, Yes.如果听不懂事，要向客人提出疑问，或是先向对方说“Just a moment, please.”, 然后请求他人协助。
Pardon? 对不起？Pardon me? 对不起？I beg your pardon? 对不起请再说一遍好吗？Could you repeat that, please? 请您重复一遍好吗？若是不敢肯定对方所说的部分内容时，可以将不明白的部分重复一遍，如：Excuse me, sir. Do you mean you lost your room key？不好意思，先生，您是说您丢了房间的钥匙？电话英语的应对1．接电话时不可以简单地回答“Hello”,而应报上自己的公司或所属单位的名称。
例如：“Hello, this is Information Desk.”您好，这里是问询处。
“Information Desk speaking. May I help you?”问询处，请问您要服务吗?2.打错电话时如果是外线打错时，可以回答：I am afraid you have the wrong number. 不好意思，您打错电话了。
This is the FOSHAN Electrcical Hotel, 这里是佛山电子宾馆.如果是总线转错内线时，可以回答：This is Room Reservations. I’ll transfer your call to Restaurant Reservations.这里是客房预约处，我帮您转接到餐厅预约柜台。
3.当负责的工作人员不在时I am afraid Mr.Lin is out at the moment. He should be back around 5 p.m. 不好意思，林先生现在外出。
他应该会在下午5点左右回来。
I am afraid Mr.Hao is on another line. Could you hold the line, please? 不好意思，郝先生正在讲电话。
请您在线上稍侯好吗？I’ll tell him to call you back when he returns.他回来时，我会请他回电。
May I have your name and phone number, please? 请告诉我您的大名和电话好吗？4.当会话结束时结束电话中的对话时，不可以简单说“bye-bye”,最好说：Thank you for calling. 感谢您的来电。
You are welcome, sir. 先生，不客气。
We look forward to hearing from you. 我们静候您的佳音。
Please contact me if you have any further questions. 如果您有任何其他问题，请和我联络。
三．柜台服务B=行李服务员（Bellman）C=服务员(Clerk) H=客房服务员（Housekeeping）BC=领班（Bell Captain）G=客人（Guest）To the Front Desk. 带客人到柜台B: Good evening, Ms. Welcome to FOSHAN Electrcical Hotel. 小姐，晚安。
欢迎光临佛山电子宾馆。
G: Thank you. 谢谢你。
B: How many pieces of luggage do you have? 请问您有多少件行李？G: Just this three. 只有这3件。
B: Two suitcases and one bag. Is that right? 2个旅行箱和1个手提皮包，这样对吗？G: Yes. That’s all.对，就这些了。
B: I’ll show you to the Front Desk. This way, please. I’ll put your bags by the post over there. 我来带您到柜台，这边请。
我先将您的行李放在柱子旁边。
G: I see, thanks. 我知道了，谢谢。
B: A bellman will show you to your room when you have finished checking-in. 当您办好住宿登记时，行李服务员会带您到房间。
G: OK. Fine. 好极了。
B: Please enjoy your stay. 祝您住宿愉快。
Taking a guest to the room酒店前厅接待常用的27句英语口语！1．I'd like to book a double room for Tuesday next week．下周二我想订一个双人房间。
2．What's the price difference？两种房间的价格有什么不同？3．A double room with a front view is 140 dollars per night，one with a rear view is 115 dollars per night．一间双人房朝阳面的每晚140美元，背阴面的每晚115美元。