罗宾斯《管理学》英文原版讲义全集StuRC8eCh

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• Explain the universality of management concept. • Discuss why an understanding of management is
important even if you don’t plan to be a manager. • Describe the rewards and challenges of being a manager.
• Explain how communication can flow in an organization. • Describe the three common communication networks. • Discuss how managers should handle the grapevine.
h
11–5
What Is Communication?
• Communication
➢ The transfer and understanding of meaning.
❖ Transfer means the message was received in a form that can be interpreted by the receiver.
communication and how to overcome them.
h
11–2
L E A R N I N G O U T L I N E (cont’d)
Follow this Learning Outline as you read and study this chapter.
Organizational Communication
❖ Understanding the message is not the same as the receiver agreeing with the message.
➢ Interpersonal Communication
❖ Communication between two or more people
Understanding Information Technology
• Describe how technology affects managerial communication.
• Define e-mail, instant messaging, voice-mail, fax, EDI, teleconferencing, videoconferencing, intranet, and extranet.
8th edition Steven P. Robbins
Mary Coulter
h Copyright © 2005 Prentice Hall, Inc.
All rights reserved.
LEARNING OUTLINE
Follow this Learning Outline as you read and study this chapter.
What Is An Organization?
• Describe the characteristics of an organization. • Explain how the concept of an organization is changing.
Why Study Management?
➢ Organizational Communication
❖ All the patterns, network, and systems of communications within an organization
Understanding Communications
• Differentiate between interpersonal and organizational communication.
• Discuss the functions of communication.
The Process of Interpersonal Communications
• Explain how information technology affect organizations.
h
11–3
L E A R N I N G O U T L I N E (cont’d)
Follow this Learning Outline as you read and study this chapter.
important managerial issue. • Explang
communication.
h
11–4
L E A R N I N G O U T L I N E (cont’d)
Follow this Learning Outline as you read and study this chapter.
• Explain all the components of the communication process. • List the communication methods managers might use. • Describe nonverbal communication an how it takes place. • Explain the barriers to effective interpersonal
Communication Issues in Today’s Organization
• Discuss how Internet employee gripe sites affect communications.
• Explain how organizations can manage knowledge. • Describe why communicating with customers is an
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