管理信息系统(英文版)课程及答案共43页文档
管理信息系统(第9版)精要版原书英文版题库答案第2章
Essentials of Management Information Systems, 9e (Laudon/Laudon)Chapter 2 Global E-Business and Collaboration1) Senior management is responsible for directing the day-to-day activities of the business. Answer: FALSEDiff: 1 Page Ref: 44-45AACSB: Reflective ThinkingCASE: Comprehension2) Operational-level manufacturing systems deal with the firm's long-term manufacturing goals, such as where to locate a new plant.Answer: FALSEDiff: 2 Page Ref: 45AACSB: Analytic SkillsCASE: Analysis in terms of categorize, differentiate3) Transaction processing systems are most commonly encountered at the senior management level of an organization.Answer: FALSEDiff: 2 Page Ref: 47AACSB: Reflective ThinkingCASE: Comprehension4) TPS help managers monitor the firm's relations with the external environment.Answer: TRUEDiff: 3 Page Ref: 48AACSB: Reflective ThinkingCASE: Comprehension5) A hotel reservation system is a typical example of a management information system. Answer: FALSEDiff: 2 Page Ref: 48-49AACSB: Analytic SkillsCASE: Analysis in terms of categorize6) The decision to grant credit to a customer is normally made by a senior manager. Answer: FALSEDiff: 2 Page Ref: 47AACSB: Reflective ThinkingCASE: Comprehension7) Transaction processing systems are the basic business systems that serve the operational level of the organization.Answer: TRUEDiff: 2 Page Ref: 47AACSB: Reflective ThinkingCASE: Comprehension8) Management information systems primarily support nonroutine decision making. Answer: FALSEDiff: 2 Page Ref: 49AACSB: Reflective ThinkingCASE: Comprehension9) Most MISs use sophisticated mathematical models or statistical techniques.Answer: FALSEDiff: 2 Page Ref: 49AACSB: Reflective ThinkingCASE: Comprehension10) Deciding whether to introduce a new product line is the responsibility of an operational manager.Answer: FALSEDiff: 2 Page Ref: 45AACSB: Analytic SkillsCASE: Analysis in terms of categorize11) Decision-support systems help managers make decisions that are unique, rapidly changing, and not easily specified in advance.Answer: TRUEDiff: 1 Page Ref: 49AACSB: Reflective ThinkingCASE: Comprehension12) Decision-support systems often use information from external sources.Answer: TRUEDiff: 2 Page Ref: 50AACSB: Reflective ThinkingCASE: Comprehension13) ESSs are designed to serve the middle management of the organization.Answer: FALSEDiff: 2 Page Ref: 51AACSB: Reflective ThinkingCASE: Comprehension14) ESSs are designed to incorporate data about external events, but they also draw summarized information from internal MIS and DSS.Answer: TRUEDiff: 2 Page Ref: 51AACSB: Reflective ThinkingCASE: Comprehension15) ESSs are designed primarily to solve specific problems.Answer: FALSEDiff: 2 Page Ref: 51AACSB: Reflective ThinkingCASE: Comprehension16) Information supplied by an enterprise system is structured around cross-functional business processes.Answer: TRUEDiff: 2 Page Ref: 54AACSB: Reflective ThinkingCASE: Comprehension17) Supply chain management systems are more externally oriented than enterprise systems. Answer: TRUEDiff: 2 Page Ref: 55AACSB: Analytic SkillsCASE: Analysis in terms of compare18) Knowledge management systems are used to gather and distribute the firm's essential operational data, such as sales reports.Answer: FALSEDiff: 1 Page Ref: 55AACSB: Reflective ThinkingCASE: Comprehension19) Cell phones are one of the tools firms use to support teamwork and collaboration. Answer: TRUEDiff: 1 Page Ref: 60AACSB: Reflective ThinkingCASE: Comprehension20) The five basic entities that make up any business are suppliers, customers, employees, products and services, and:A) its environment.B) manufacturing and production.C) sales and marketing.D) invoices and payments.Answer: DDiff: 2 Page Ref: 42AACSB: Reflective ThinkingCASE: Comprehension21) Promoting the organization's products or services is a responsibility of the ________ function.A) finance and accountingB) human resourcesC) manufacturing and productionD) sales and marketingAnswer: DDiff: 1 Page Ref: 43AACSB: Reflective ThinkingCASE: Comprehension22) Checking for product quality is an activity associated with the ________ function.A) finance and accountingB) human resourcesC) manufacturing and productionD) sales and marketingAnswer: CDiff: 1 Page Ref: 43AACSB: Reflective ThinkingCASE: Comprehension23) Which of the following is a cross-functional business process?A) Hiring an employeeB) Identifying a customerC) Fulfilling a customer orderD) Creating an invoiceAnswer: CDiff: 2 Page Ref: 44AACSB: Reflective ThinkingCASE: Comprehension24) Employees that assist with paperwork at all levels of the firm are called:A) data workers.B) knowledge workers.C) operational management.D) service workers.Answer: ADiff: 1 Page Ref: 45AACSB: Reflective ThinkingCASE: Comprehension25) The three principal levels of hierarchies within a business organization are:A) management, knowledge workers, and service workers.B) senior management, middle management, and operational management.C) management, data workers, and operational management.D) senior management, operational management, and workers.Answer: BDiff: 2 Page Ref: 45AACSB: Reflective ThinkingCASE: Comprehension26) Key forces in a business's immediate environment include:A) regulations.B) technology.C) economy.D) politics.Answer: ADiff: 3 Page Ref: 45-46AACSB: Reflective ThinkingCASE: Comprehension27) Engineers and architects are examples of:A) senior management.B) production workers.C) knowledge workers.D) middle management.Answer: CDiff: 1 Page Ref: 45AACSB: Reflective ThinkingCASE: Comprehension28) Which of the following is an example of a key force in a firm's broader, less immediate environment?A) stockholdersB) regulationsC) shipping firmsD) economic trendsAnswer: DDiff: 3 Page Ref: 46AACSB: Reflective ThinkingCASE: Comprehension29) A computerized system that performs and records the daily dealings necessary to conduct business is classified as a(n):A) executive support system.B) management-level system.C) decision support system.D) transaction-processing system.Answer: DDiff: 1 Page Ref: 47AACSB: Reflective ThinkingCASE: Comprehension30) Which type of system would you use to change a production schedule if a key supplier was late in delivering goods?A) ESSB) TPSC) MISD) DSSAnswer: BDiff: 2 Page Ref: 47-48AACSB: Analytic SkillsCASE: Analysis in terms of differentiate and appraise31) A relocation control system that reports summaries on the total moving, house-hunting, and home financing costs for employees in all company divisions would fall into the category of:A) knowledge management systems.B) transaction support systems.C) executive-support systems.D) management information systems.Answer: DDiff: 3 Page Ref: 48AACSB: Analytic SkillsCASE: Analysis in terms of categorize32) The term "management information systems" designates a specific category of information systems serving:A) integrated data processing throughout the firm.B) transaction process reporting.C) senior managementD) middle management functions.Answer: DDiff: 1 Page Ref: 48AACSB: Reflective ThinkingCASE: Comprehension33) These systems are designed to summarize and report on the company's basic operations.A) Management information systemsB) Decision-support systemsC) Executive information systemsD) Transaction processing systemsAnswer: ADiff: 2 Page Ref: 48AACSB: Reflective ThinkingCASE: Comprehension34) ________ support making decisions that are unique, rapidly changing, and not easily specified in advance.A) Management information systemsB) Transaction processing systemsC) Executive support systemsD) Decision-support systemsAnswer: DDiff: 1 Page Ref: 49AACSB: Reflective ThinkingCASE: Comprehension35) Which type of system would you use to determine the five suppliers with the worst record in delivering goods on time?A) ESSB) TPSC) MISD) DSSAnswer: CDiff: 2 Page Ref: 48-49AACSB: Analytic SkillsCASE: Analysis in terms of differentiate and appraise36) These systems are especially suited to situations in which the procedure for arriving at a solution may not be fully predefined in advance.A) Management information systemsB) Transaction processing systemsC) Decision-support systemsD) Knowledge management systemsAnswer: CDiff: 2 Page Ref: 49AACSB: Reflective ThinkingCASE: Comprehension37) Which type of system would you use to forecast the return on investment if you used new suppliers with better delivery track records?A) ESSB) TPSC) MISD) DSSAnswer: DDiff: 2 Page Ref: 49-50AACSB: Analytic SkillsCASE: Analysis in terms of categorize38) Decision-support systems are also referred to as:A) business information systems.B) business intelligence systems.C) executive support systems.D) business model systems.Answer: BDiff: 2 Page Ref: 50AACSB: Reflective ThinkingCASE: Comprehension39) Executive support systems are information systems that support the:A) long-range planning activities of senior management.B) knowledge and data workers in an organization.C) decision-making and administrative activities of middle managers.D) day-to-day processes of production.Answer: ADiff: 1 Page Ref: 51AACSB: Reflective ThinkingCASE: Comprehension40) ESS are specifically designed to serve the ________ level of the organization.A) operationalB) end-userC) middle managementD) senior managementAnswer: DDiff: 1 Page Ref: 51AACSB: Reflective ThinkingCASE: Comprehension41) Which type of system would you use to determine what trends in your supplier's industry will affect your firm the most in five years?A) ESSB) TPSC) MISD) DSSAnswer: ADiff: 2 Page Ref: 51AACSB: Analytic SkillsCASE: Analysis in terms of categorize42) ________ systems often deliver information to senior executives through a portal.A) Transaction processingB) Executive supportC) Management informationD) Decision-supportAnswer: BDiff: 2 Page Ref: 51AACSB: Reflective ThinkingCASE: Comprehension43) A POS system, such as the one selected by Johnny's Lunch in the chapter case study, falls into which category of information system?A) TPSB) KWSC) MISD) DSSAnswer: ADiff: 3 Page Ref: 52AACSB: Analytic SkillsCASE: Analysis in terms of categorize44) These systems are designed to support organization-wide process coordination and integration.A) Decision-support systemsB) Management information systemsC) CRMD) Enterprise applicationsAnswer: DDiff: 1 Page Ref: 53AACSB: Reflective ThinkingCASE: Comprehension45) A(n) ________ collects data from various key business processes and stores the data in a single comprehensive data repository, usable by other parts of the business.A) transaction processing systemB) enterprise systemC) automatic reporting systemD) management information systemAnswer: BDiff: 2 Page Ref: 54AACSB: Reflective ThinkingCASE: Comprehension46) What is the most important benefit of an enterprise application?A) Enabling speed of communicating.B) Enabling business functions and departments to share information.C) Enabling a company to work collaboratively with customers and suppliers.D) Enabling cost-effective, e-business processes.Answer: BDiff: 3 Page Ref: 53-54AACSB: Analytic SkillsCASE: Evaluation in terms of appraise, evaluate47) ________ systems integrate and share information from suppliers, manufacturers, distributors, and logistics companies.A) Collaborative distributionB) Supply-chain managementC) Reverse logisticsD) Enterprise planningAnswer: BDiff: 1 Page Ref: 54AACSB: Reflective ThinkingCASE: Comprehension48) ________ systems provide information to coordinate all of the business processes that deal with customers in sales, marketing, and service to optimize revenue, customer satisfaction, and customer retention.A) CRMB) MISC) ESSD) CPSAnswer: ADiff: 1 Page Ref: 55AACSB: Reflective ThinkingCASE: Comprehension49) Which type of information system would an intranet be most easily adapted to?A) CRMB) MISC) TPSD) KMSAnswer: DDiff: 3 Page Ref: 55AACSB: Analytic SkillsCASE: Synthesis in terms of bringing information together50) Which of the following types of system could be used to enable different firms to work collaboratively on a product?A) intranetB) extranetC) KMSD) CRMAnswer: BDiff: 2 Page Ref: 55AACSB: Analytic SkillsCASE: Analysis in terms of appraise51) You manage the Information Systems department at a small startup Internet advertiser. You need to set up an inexpensive system that allows customers to see real-time statistics such as views and click-throughs about their current banner ads. Which type of system will most efficiently provide a solution?A) CRMB) Enterprise systemC) ExtranetD) IntranetAnswer: CDiff: 2 Page Ref: 55AACSB: Reflective ThinkingCASE: Evaluation in terms of assess, choose52) Buying or selling goods over the Internet is called:A) e-commerce.B) e-business.C) an intranet.D) an extranet.Answer: ADiff: 1 Page Ref: 56AACSB: Reflective ThinkingCASE: Comprehension53) The use of digital technology and the Internet to execute the major business processes in the enterprise is called:A) e-commerce.B) e-business.C) enterprise applications.D) MIS.Answer: BDiff: 1 Page Ref: 56AACSB: Reflective ThinkingCASE: Comprehension54) You work for a highly successful advertiser that is just about to expand nationally. Of utmost importance will be finding a way to store and disseminate their client's frequently updated branding and style guides to all of their branches. The guides include multiple image files and text documents. What system will best serve these needs?A) A wikiB) An extranet with KMS capabilitiesC) A TPS with KMS capabilitiesD) An ESS with collaboration capabilitiesAnswer: BDiff: 3 Page Ref: 54-65AACSB: Analytic SkillsCASE: Synthesis in terms of bringing information together55) Interaction jobs are those jobs which:A) are in the service sector and require close coordination, and collaboration.B) involve knowledge that can't be put into an information system.C) are performed typically by operational-level employees.D) require intense levels of interaction with clients.Answer: ADiff: 2 Page Ref: 57AACSB: Reflective ThinkingCASE: Comprehension56) You have been hired by Inspiration Inc, to help improve their profit margin. Inspiration Inc. is a business communications consultancy that services many clients in different industries throughout the U.S. The end products of the company are customized recommendations for the best use of a client's existing resources for improving internal communications, typically delivered via documentation in different media. The company has approximately 100 consultants all of whom are located in their central headquarters in Chicago. What system do you recommend to improve the company's business processes and increase their profit margin?A) Extranet, to enable quick collaboration over the Internet, minimize the time spent communicating with the client, and minimize the amount of paperwork neededB) CRM, to maintain easily accessible customer records to minimize the time spent looking for client dataC) KMS, for minimizing redundant work on similar clientsD) Video conferencing system, for improving collaborationAnswer: ADiff: 3 Page Ref: 55-61AACSB: Reflective ThinkingCASE: Synthesis in terms of bringing information together57) In a business environment, the focus of collaboration is to:A) accomplish the task at hand.B) provide a sense of community.C) foster better communication.D) prevent miscommunication.Answer: ADiff: 2 Page Ref: 56AACSB: Reflective ThinkingCASE: Comprehension58) Which of the following statements is NOT true about collaboration in a business setting?A) Collaboration may be a short-lived activity, lasting just a few minutes.B) Collaboration is a many-to-many activity as opposed to a one-to-one or one-to-many activity.C) Meaningful collaboration requires a supportive business firm culture and the right, decentralized structure.D) The evidence of the business benefits of collaboration are largely anecdotal.Answer: BDiff: 2 Page Ref: 56-59AACSB: Reflective ThinkingCASE: Comprehension59) Which of the following tools is NOT one of the most important 15 types of collaboration software tools?A) screen sharingB) video streamingC) video conferencingD) e-mail and instant messagingAnswer: BDiff: 2 Page Ref: 60AACSB: Reflective ThinkingCASE: Comprehension60) A wiki is a type of:A) social networking site.B) blogging.C) video conferencing.D) Web site designed for collaborative writing and editing.Answer: DDiff: 1 Page Ref: 61AACSB: Reflective ThinkingCASE: Comprehension61) Second Life is an example of a:A) virtual world.B) wiki.C) social networking site.D) mind mapping tool.Answer: ADiff: 1 Page Ref: 61AACSB: Reflective ThinkingCASE: Comprehension62) The most widely used collaboration software tool used by very large firms is:A) Lotus Notes.B) Microsoft SharePoint.C) Google Apps.D) Onehub.Answer: ADiff: 2 Page Ref: 65AACSB: Reflective ThinkingCASE: Comprehension63) What analytical framework discussed in the chapter helps understand and evaluate the benefits and uses of collaboration tools?A) cost/use matrixB) task/time matrixC) space/cost matrixD) time/space matrixAnswer: DDiff: 2 Page Ref: 67AACSB: Reflective ThinkingCASE: Comprehension64) Which of the following collaboration tools would be appropriate for participants in separate locations who need to collaborate synchronously?A) blogB) team roomC) electronic meeting softwareD) group calendarAnswer: CDiff: 2 Page Ref: 67AACSB: Analytic SkillsCASE: Analysis in terms of compare65) The ________ is responsible for ensuring that the company complies with existing data privacy laws.A) CPOB) CKOC) CIOD) CIPAnswer: ADiff: 2 Page Ref: 68AACSB: Reflective ThinkingCASE: Comprehension66) The principal liaison between the information systems groups and the rest of the organization is a(n):A) programmer.B) information systems manager.C) systems analyst.D) CIO.Answer: CDiff: 2 Page Ref: 68AACSB: Reflective ThinkingCASE: Comprehension67) A ________ is a senior manager who oversees the use of IT in the firm.A) CEOB) CFOC) CIOD) CITAnswer: CDiff: 1 Page Ref: 68AACSB: Reflective ThinkingCASE: Comprehension68) Development and support services for a firm's business systems are provided by:A) IT educational services.B) IT management services.C) Application software services.D) IT standards services.Answer: CDiff: 3 Page Ref: 69AACSB: Reflective ThinkingCASE: Comprehension69) Policies that determine which information technology will be used, when, and how are provided by:A) IT educational services.B) IT management services.C) Application software services.D) IT standards services.Answer: DDiff: 3 Page Ref: 69AACSB: Reflective ThinkingCASE: Comprehension70) A(n) ________ is a set of logically related activities for accomplishing a specific business result.Answer: business processDiff: 1 Page Ref: 42AACSB: Reflective ThinkingCASE: Comprehension71) A firm depends heavily on its ________ to supply capital, labor, customers, new technology, services and products, stable markets and legal systems, and general educational resources. Answer: environmentDiff: 2 Page Ref: 45AACSB: Reflective ThinkingCASE: Comprehension72) The ________ function is responsible for attracting, developing, and maintaining the firm's workforce.Answer: human resourcesDiff: 1 Page Ref: 43AACSB: Reflective ThinkingCASE: Comprehension73) Managers need ________ systems to monitor the status of internal operations and the firm's relations with the external environment.Answer: transaction processingDiff: 2 Page Ref: 48AACSB: Reflective ThinkingCASE: Comprehension74) A(n) ________ is used by middle management to support nonroutine decision making. Answer: decision-support system/DSSDiff: 1 Page Ref: 49AACSB: Reflective ThinkingCASE: Comprehension75) ________ applications span the entire firm, integrating information from multiple functions and business processes to enhance the performance of the organization as a whole.Answer: EnterpriseDiff: 1 Page Ref: 53AACSB: Reflective ThinkingCASE: Comprehension76) Supply chain management systems are one type of ________ system because they automate the flow of information across organizational boundaries.Answer: interorganizationalDiff: 3 Page Ref: 55AACSB: Reflective ThinkingCASE: Comprehension77) ________ are highly trained technical specialists who write the software instructions for computers.Answer: ProgrammersDiff: 1 Page Ref: 68AACSB: Reflective ThinkingCASE: Comprehension78) ________ are representatives of departments outside of the information systems group for whom applications are developed.Answer: End usersDiff: 2 Page Ref: 69AACSB: Reflective ThinkingCASE: Comprehension79) ________ technology allows a videoconference participant to give the appearance of being present at a location other than his or her true physical location.Answer: TelepresenceDiff: 3 Page Ref: 61AACSB: Reflective ThinkingCASE: Comprehension80) Identify the different types of systems used for the different levels of management in a business.Answer: The types of information systems used for different levels of management are transaction processing systems (TPS), management information systems (MIS), decision-support systems (DSS), and executive support systems (ESS). TPS, such as payroll or order processing, track the flow of the daily routine transactions that are necessary to conduct business. They are used by operational managers to manage day-to-day operations. MIS summarize and report on the c ompany’s basic operations using data supplied by TPS. They provide middle managers with reports on the organization’s current performance and are not highly analytical. DSS also support middle management decisions when these decisions are unique, rapidly changing, and not specified easily in advance. They use advanced analytical models and data analysis capabilities and often draw on information from external as well as internal sources. ESS support senior management by providing data of greatest importance to senior management decision makers. ESS provide a generalized computing and communications capacity that can be applied to a changing array of problems. ESS present graphs and data from many sources through an interface that is easy for senior managers to use, often a portal.Diff: 1 Page Ref: 47-51AACSB: Reflective ThinkingCASE: Synthesis in terms of generalize81) In your opinion, what are at least three factors that contribute to the difficulty of integrating systems for different organizational levels and functions within an organization? Support your answer.Answer: An example answer is: Three factors that can contribute include different computing environments; different data kept; and employee resistance. Different computing environments can make it difficult in terms of programming to connect the systems together. If the systems have kept different types of data and different records, this may also be a hindrance. For example, if some elements in a database are recorded differently, such as a customer ID not being the same in one area as another, this would make consistency a problem and may contribute to redundant information. There may also be resistance to adopting new, integrative systems that are more efficient because these may change business processes and the functions of employees. People working in an organization may not want to lose the responsibilities they have and the functions they understand.Diff: 3 Page Ref: 53AACSB: Analytic SkillsCASE: Evaluation in terms of assess, compare82) Discuss at least three reasons why collaboration and teamwork are more important today than ever.Answer: Collaboration and teamwork are more important today than ever for a variety of reasons. For one, the nature of work has changed from factory manufacturing andpre-computer office work. Today, the kinds of jobs we have require much closer coordination and interaction among the parties involved in producing the service or product. Another reason is that the organization of work has changed. For most of the industrial age, work was organized in a hierarchical fashion. Orders came down the hierarchy, and responses moved back up the hierarchy. Today, work is organized into groups and teams, who are expected to develop their own methods for accomplishing the task. Senior managers observe and measure results, but are much less likely to issue detailed orders or operating procedures. Another reason is the need to manage work from global locations: The work of the firm has changed from a single location to multiple locations - offices throughout a region, a nation, or even around the globe. Global competition also places a premium on innovation. Innovation is a group and social process, and most innovations derive from collaboration among individuals in a lab, a business, or government agencies. Strong collaborative practices and technologies are believed to increase the rate and quality of innovation. Overall, most research on collaboration supports the notion that diverse teams produce better outputs, faster, than individuals working on their own.Diff: 2 Page Ref: 57-58AACSB: Analytic SkillsCASE: Synthesis in terms of propose83) Identify and describe at least four business benefits of collaboration? Which do you feel is the most important and why?Answer: Business benefits from collaboration are (1) productivity; (2) quality; (3) innovation;(4) customer service; and (5) financial performance. Collaboration helps productivity because people working together on a task can complete the task more quickly. It helps quality because people working together will be more able to correct each other's mistakes. It helps innovation because people working in groups come up with more ideas than those working in isolation. It helps customer service because teams can solve customer complaints more quickly together rather than working in isolation. And as a result of all of these benefits, collaboration helps finance, because collaborative firms have superior sales, sales growth, and financial performance. Student evaluations will vary: for example, the most important of the benefits might be: innovation, because new products, services, and means of production are at the heart of being able to outperform your competitors.Diff: 2 Page Ref: 58-59AACSB: Analytic SkillsCASE: Evaluation in terms of compare, assess。
管理信息系统（第9版）精要版原书英文版题库答案第12章
管理信息系统（第9版）精要版原书英⽂版题库答案第12章Essentials of Management Information Systems, 9e (Laudon/Laudon)Chapter 12 Ethical and Social Issues in Information Systems1) Advances in data storage have made routine violation of individual privacy more difficult. Answer: FALSEDiff: 1 Page Ref: 422AACSB: Use of ITCASE: Comprehension2) Professionals take on special rights and obligations because of their special claims to knowledge, wisdom, and respect. Answer: TRUEDiff: 1 Page Ref: 426AACSB: Ethical Understanding and Reasoning AbilitiesCASE: Comprehension3) Privacy is the right to be left alone when you want to be, without surveillance or interference from other individuals or organizations.Answer: TRUEDiff: 1 Page Ref: 426AACSB: Reflective ThinkingCASE: Comprehension4) The last step in analyzing an ethical issue should be to identify the stakeholders - people who have a vested interest in the outcome of the decision.Answer: FALSEDiff: 2 Page Ref: 425AACSB: Ethical Understanding and Reasoning AbilitiesCASE: Comprehension5) A cookie is a small file containing information about you and your Web activities that is deposited on your hard disk by a Web site.Answer: TRUEDiff: 2 Page Ref: 429AACSB: Use of ITCASE: Comprehension6) Spyware is software that comes hidden in downloaded applications and can track your online movements.Answer: TRUEDiff: 2 Page Ref: 430AACSB: Use of ITCASE: Comprehension7) Most Internet businesses do very little to protect the privacy of their customers. Answer: TRUEDiff: 2 Page Ref: 430AACSB: Use of ITCASE: Comprehension8) P3P encrypts or scrambles e-mail or data so that it cannot be read illicitly.Answer: FALSEDiff: 2 Page Ref: 431AACSB: Use of ITCASE: Comprehension9) Protection for trade secrets is enforced at the federal level.Answer: FALSEDiff: 3 Page Ref: 432AACSB: Reflective ThinkingCASE: Comprehension10) Copyright is the legal protection afforded intellectual property, such as a song, book, or video game.Answer: TRUEDiff: 2 Page Ref: 433AACSB: Reflective ThinkingCASE: Comprehension11) The Copyright Office began registering software programs in the 1990s.Answer: FALSEDiff: 2 Page Ref: 433AACSB: Reflective ThinkingCASE: Comprehension12) The drawback to copyright protection is that the underlying ideas behind the work are not protected, only their reproduction in a product.Answer: TRUEDiff: 2 Page Ref: 433AACSB: Reflective ThinkingCASE: Comprehension13) According to the courts, in the creation of software, unique concepts, general functional features, and even colors are protectable by copyright law.Answer: FALSEDiff: 2 Page Ref: 433AACSB: Reflective ThinkingCASE: Comprehension14) The key concepts in patent law are originality, novelty, and value.Answer: FALSEDiff: 3 Page Ref: 433AACSB: Reflective ThinkingCASE: Comprehension15) Despite the passage of several laws defining and addressing computer crime, accessing a computer system without authorization is not yet a federal crime.Answer: FALSEDiff: 2 Page Ref: 439AACSB: Reflective ThinkingCASE: Comprehension16) Spam is unsolicited e-mail.Answer: FALSEDiff: 1 Page Ref: 439AACSB: Use of ITCASE: Comprehension17) The European Parliament has passed a ban on unsolicited commercial messaging. Answer: TRUEDiff: 2 Page Ref: 440AACSB: Reflective ThinkingCASE: Comprehension18) The most common type of computer-related RSI is CTS.Answer: TRUEDiff: 1 Page Ref: 443AACSB: Use of ITCASE: Comprehension19) Technostress is a computer-related malady whose symptoms include fatigue.Answer: TRUEDiff: 2 Page Ref: 443AACSB: Use of ITCASE: Comprehension20) Most American and European privacy law is based on a set of five principles called COPPA. Answer: FALSE Diff: 2 Page Ref: 427AACSB: Reflective ThinkingCASE: Comprehension21) Which of the following best describes how new information systems result in legal gray areas?A) They work with networked, electronic data, which are more difficult to control than information stored manually.B) They result in new situations that are not covered by old laws.C) They are implemented by technicians rather than managers.D) They are created from sets of logical and technological rules rather than social or organizational mores.Answer: BDiff: 2 Page Ref: 420AACSB: Ethical Understanding and Reasoning AbilitiesCASE: Evaluation in terms of assess22) The introduction of new information technology has a:A) dampening effect on the discourse of business ethics.B) ripple effect raising new ethical, social, and political issues.C) beneficial effect for society as a whole, while raising dilemmas for consumers.D) waterfall effect in raising ever more complex ethical issues.Answer: BDiff: 2 Page Ref: 420, 421AACSB: Ethical Understanding and Reasoning AbilitiesCASE: Comprehension23) In the information age, the obligations that individuals and organizations have concerning rights to intellectual property fall within the moral dimension of:A) property rights and obligations.B) system quality.C) accountability and control.D) information rights and obligations.Answer: ADiff: 1 Page Ref: 421AACSB: Ethical Understanding and Reasoning AbilitiesCASE: Comprehension24) In the information age, the obligations that individuals and organizations have regarding the preservation of existing values and institutions fall within the moral dimension of:A) family and home.B) property rights and obligations.C) system quality.D) quality of life.Answer: DDiff: 2 Page Ref: 421AACSB: Ethical Understanding and Reasoning AbilitiesCASE: Comprehension25) The four key technical trends responsible for current ethical stresses related to information technology are (1) doubling of computer power every 18 months, (2) data analysis advances, (3) declining data storage costs, and (4) ________.A) advances in wireless networkingB) international standards for data protectionC) networking advances and the InternetD) increased ease in file sharing and copyingAnswer: CDiff: 1 Page Ref: 422AACSB: Reflective ThinkingCASE: Comprehension26) The U.S. Department of Commerce developed a ________ framework in order to enable U.S. businesses to legally use personal data from EU countries.A) COPPAB) P3PC) PGPD) safe-harborAnswer: DDiff: 2 Page Ref: 429AACSB: Reflective ThinkingCASE: Comprehension27) The use of computers to combine data from multiple sources and create electronic dossiers of detailed information on individuals is called:A) profiling.B) phishing.C) spamming.D) targeting.Answer: ADiff: 1 Page Ref: 422AACSB: Reflective ThinkingCASE: Comprehension28) NORA is a:A) profiling technology used by the EU.B) federal privacy law protecting networked data.C) new data analysis technology that finds hidden connections between data in disparate sources.D) sentencing guideline adopted in 1987 mandating stiff sentences on business executives. Answer: CDiff: 2 Page Ref: 423AACSB: Reflective ThinkingCASE: Comprehension29) Which of the five moral dimensions of the information age do the central business activities of ChoicePoint raise?A) Property rights and obligationsB) System qualityC) Accountability and controlD) Information rights and obligationsAnswer: DDiff: 3 Page Ref: 422AACSB: Ethical Understanding and Reasoning AbilitiesCASE: Analysis in terms of appraise30) Accepting the potential costs, duties, and obligations for the decisions you make is referred to as:A) responsibility.B) accountability.C) liability.D) due process.Answer: ADiff: 2 Page Ref: 424AACSB: Reflective ThinkingCASE: Comprehension31) The feature of political systems in which a body of laws is in place that permits individuals to recover the damages done to them by other actors, systems, or organizations is referred to as:A) accountability.B) responsibility.C) due process.D) liability.Answer: DDiff: 2 Page Ref: 424AACSB: Reflective ThinkingCASE: Comprehension32) The feature of social institutions that means mechanisms are in place to determine responsibility for an action is called:A) due process.B) accountability.C) the courts of appeal.D) the judicial system.Answer: BDiff: 2 Page Ref: 424AACSB: Reflective ThinkingCASE: Comprehension33) The process in law-governed societies in which laws are known and understood and there is an ability to appeal to higher authorities to ensure that the laws are applied correctly is called:A) liability.B) due process.C) the courts of appeal.D) accountability.Answer: BDiff: 2 Page Ref: 424AACSB: Reflective ThinkingCASE: Comprehension34) Which of the following is not one of the five steps discussed in the chapter as a process for analyzing an ethical issue?A) Assign responsibility.B) Identify the stakeholders.C) Identify the options you can reasonably take.D) Identify and clearly describe the facts.Answer: ADiff: 2 Page Ref: 424-425AACSB: Ethical Understanding and Reasoning AbilitiesCASE: Comprehension35) A colleague of yours frequently takes for his own personal use small amounts of office supplies, noting that the loss to the company is minimal. You counter that if everyone were to take the office supplies, the loss would no longer be minimal. Your rationale expresses which historical ethical principle?A) Kant's Categorical ImperativeB) The Golden RuleC) The Risk Aversion PrincipleD) The "No free lunch" ruleAnswer: ADiff: 3 Page Ref: 425AACSB: Ethical Understanding and Reasoning AbilitiesCASE: Analysis in terms of categorize36) A classic ethical dilemma is the hypothetical case of a man stealing from a grocery store in order to feed his starving family. If you used the Utilitarian Principle to evaluate this situation, you might argue that stealing the food is:A) acceptable, because the grocer suffers the least harm.B) acceptable, because the higher value is the survival of the family.C) wrong, because the man would not want the grocery to steal from him.D) wrong, because if everyone were to do this, the concept of personal property is defeated. Answer: BDiff: 2 Page Ref: 425AACSB: Ethical Understanding and Reasoning AbilitiesCASE: Analysis in terms of categorize37) Immanuel Kant's Categorical Imperative states that:A) if an action cannot be taken repeatedly, then it is not right to be taken at any time.B) one should take the action that produces the least harm or incurs the least cost.C) one can put values in rank order and understand the consequences of various courses of action.D) if an action is not right for everyone to take, it is not right for anyone to take.Answer: DDiff: 2 Page Ref: 425AACSB: Ethical Understanding and Reasoning AbilitiesCASE: Comprehension38) The ethical "no free lunch" rule states that:A) if an action cannot be taken repeatedly, then it is not right to be taken at any time.B) one should take the action that produces the least harm or incurs the least cost.C) one can put values in rank order and understand the consequences of various courses of action.D) everything is owned by someone else, and that the creator wants compensation for this work. Answer: DDiff: 2 Page Ref: 425AACSB: Ethical Understanding and Reasoning AbilitiesCASE: Comprehension39) According to the ________, you should take the action that produces the least harm.A) Categorical ImperativeB) Risk Aversion PrincipleC) Utilitarian PrincipleD) Golden RuleAnswer: BDiff: 2 Page Ref: 425AACSB: Ethical Understanding and Reasoning AbilitiesCASE: Comprehension40) Which U.S. act restricts the information the federal government can collect and regulates what they can do with the information?A) Privacy Act of 1974B) Gramm-Leach-Bliley Act of 1999C) Freedom of Information ActD) HIPAA of 1996Answer: ADiff: 2 Page Ref: 427AACSB: Reflective ThinkingCASE: Comprehension41) FIP principles are based on the notion of the:A) accountability of the record holder.B) responsibility of the record holder.C) mutuality of interest between the record holder and the individual.D) privacy of the individual.Answer: CDiff: 2 Page Ref: 427AACSB: Reflective ThinkingCASE: Comprehension42) The Federal Trade Commission FIP principle of Notice/Awareness states that:A) customers must be allowed to choose how their information will be used for secondary purposes other than the supporting transaction.B) data collectors must take responsible steps to assure that consumer information is accurate and secure from unauthorized use.C) there is a mechanism in place to enforce FIP principles.D) Web sites must disclose their information practices before collecting data.Answer: DDiff: 2 Page Ref: 428AACSB: Reflective ThinkingCASE: Comprehension43) Which of the following U.S. laws gives patients access to personal medical records and the right to authorize how this information can be used or disclosed?A) HIPAAB) Gramm-Leach-Bliley ActC) Privacy Protection ActD) Freedom of Information ActAnswer: ADiff: 2 Page Ref: 428AACSB: Reflective ThinkingCASE: Comprehension44) European privacy protection is ________ than in the United States.A) less far-reachingB) less liable to lawsC) much less stringentD) much more stringentAnswer: DDiff: 2 Page Ref: 428AACSB: Reflective ThinkingCASE: Comprehension45) U.S. businesses are allowed to use personal data from EU countries if they:A) have informed consent.B) create a safe harbor.C) develop equivalent privacy protection policies.D) make their privacy protection policies publicly available.Answer: CDiff: 2 Page Ref: 428AACSB: Reflective ThinkingCASE: Comprehension46) When a cookie is created during a Web site visit, it is stored:A) on the Web site computer.B) on the visitor's computer.C) on the ISP's computer.D) in a Web directory.Answer: BDiff: 2 Page Ref: 429AACSB: Use of ITCASE: Comprehension47) The Online Privacy Alliance:A) encourages self-regulation to develop a set of privacy guidelines for its members.B) protects user privacy during interactions with Web sites.C) has established technical guidelines for ensuring privacy.D) is a government agency regulating the use of customer information.Answer: ADiff: 2 Page Ref: 430AACSB: Reflective ThinkingCASE: Comprehension48) A(n) ________ model of informed consent permits the collection of personal information until the consumer specifically requests that the data not be collected.A) opt-inB) opt-outC) P3PD) PGPAnswer: BDiff: 2 Page Ref: 430AACSB: Reflective ThinkingCASE: Comprehension49) P3P stands for:A) Privacy for Personal Protection.B) Platform for Privacy Preferences.C) Personal Privacy Policy.D) Personal Privacy Protection.Answer: BDiff: 2 Page Ref: 431AACSB: Reflective ThinkingCASE: Comprehension50) The P3P standard is concerned with:A) controlling pop-up ads based on user profiles and preventing ads from collecting or sending information.B) allowing users to surf the Web anonymously.C) scrambling data so that it can't be read.D) blocking or limiting cookies.Answer: DDiff: 2 Page Ref: 432AACSB: Reflective ThinkingCASE: Comprehension51) The limitation of trade secret protection for software is that it is difficult to prevent the ideas in the work from falling into the public domain when:A) the courts become involved.B) hackers are able to break into the source code.C) the software is widely distributed.D) a new version of the software is released.Answer: CDiff: 2 Page Ref: 433AACSB: Analytic SkillsCASE: Analysis in terms of appraise52) Intellectual property can best be described as:A) intangible property created by individuals or corporations.B) unique creative work or ideas.C) tangible or intangible property created from a unique idea.D) the expression of an intangible idea.Answer: ADiff: 3 Page Ref: 432AACSB: Reflective ThinkingCASE: Comprehension53) What legal mechanism protects the owners of intellectual property from having their work copied by others?A) Patent protectionB) Intellectual property lawC) Copyright lawD) Fair Use DoctrineAnswer: CDiff: 2 Page Ref: 433AACSB: Reflective ThinkingCASE: Comprehension54) "Look and feel" copyright infringement lawsuits are concerned with:A) the distinction between tangible and intangible ideas.B) the distinction between an idea and its expression.C) using the graphical elements of another product.D) using the creative elements of another product.Answer: BDiff: 2 Page Ref: 433AACSB: Reflective ThinkingCASE: Comprehension55) The strength of patent protection is that it:A) puts the strength of law behind copyright.B) allows protection from Internet theft of ideas put forth publicly.C) is easy to define.D) grants a monopoly on underlying concepts and ideas.Answer: DDiff: 3 Page Ref: 433AACSB: Reflective ThinkingCASE: Comprehension56) One of the difficulties of patent protection is:A) that only the underlying ideas are protected.B) digital media cannot be patented.C) preventing the ideas from falling into public domain.D) the years of waiting to receive it.Answer: DDiff: 3 Page Ref: 433AACSB: Reflective ThinkingCASE: Comprehension57) Which of the following adjusts copyright laws to the Internet age by making it illegal to circumvent technology-based protections of copyrighted materials?A) Digital Millennium Copyright ActB) Privacy ActC) Freedom of Information ActD) Electronic Communications Privacy ActAnswer: ADiff: 3 Page Ref: 434AACSB: Reflective ThinkingCASE: Comprehension58) In general, it is very difficult to hold software producers liable for their software products when those products are considered to be:A) part of a machine.B) similar to books.C) services.D) artistic expressions.Answer: BDiff: 2 Page Ref: 435AACSB: Reflective ThinkingCASE: Comprehension59) ________ are not held liable for the messages they transmit.A) Regulated common carriersB) Private individualsC) Organizations and businessesD) Elected officialsAnswer: ADiff: 2 Page Ref: 435AACSB: Reflective ThinkingCASE: Comprehension60) It is not feasible for companies to produce error-free software because:A) any programming code is susceptible to error.B) it is too expensive create perfect software.C) errors can be introduced in the maintenance stage of development.D) any software of any complexity will have errors.Answer: BDiff: 2 Page Ref: 436AACSB: Reflective ThinkingCASE: Comprehension61) The most common source of business system failure is:A) software bugs.B) software errors.C) hardware or facilities failures.D) data quality.Answer: DDiff: 2 Page Ref: 436AACSB: Reflective ThinkingCASE: Comprehension62) Which of the following is not one of the three principal sources of poor system performance?A) Software bugs and errorsB) Hardware or facility failures caused by natural or other causesC) Insufficient integration with external systemsD) Poor input data qualityAnswer: CDiff: 2 Page Ref: 436AACSB: Reflective ThinkingCASE: Comprehension63) The "do anything anywhere" computing environment can:A) make work environments much more pleasant.B) create economies of efficiency.C) centralize power at corporate headquarters.D) blur the traditional boundaries between work and family time.Answer: DDiff: 2 Page Ref: 437AACSB: Reflective ThinkingCASE: Comprehension64) The practice of spamming has been growing because:A) telephone solicitation is no longer legal.B) it is good advertising practice and brings in many new customers.C) it helps pay for the Internet.D) it is so inexpensive and can reach so many people.Answer: DDiff: 2 Page Ref: 440AACSB: Reflective ThinkingCASE: Comprehension65) The U.S. CAN-SPAM Act of 2003:A) makes spamming illegal.B) requires spammers to identify themselves.C) has dramatically cut down spamming.D) does not override state anti-spamming laws.Answer: BDiff: 2 Page Ref: 440AACSB: Reflective ThinkingCASE: Comprehension66) Which of the five moral dimensions of the information age does spamming raise?A) Quality of lifeB) System qualityC) Accountability and controlD) Information rights and obligationsAnswer: ADiff: 2 Page Ref: 440AACSB: Ethical Understanding and Reasoning AbilitiesCASE: Evaluation in terms of assess67) Re-designing and automating business processes can be seen as a double-edged sword because:A) increases in efficiency may be accompanied by job losses.B) increases in efficiency may be accompanied by poor data quality.C) support for middle-management decision making may be offset by poor data quality.D) reliance on technology results in the loss of hands-on knowledge.Answer: ADiff: 2 Page Ref: 440AACSB: Ethical Understanding and Reasoning AbilitiesCASE: Evaluation in terms of assess68) The term "________ divide" refers to large disparities in access to computers and the Internet among different social groups and different locations.A) computerB) technologyC) digitalD) electronicAnswer: CDiff: 1 Page Ref: 442AACSB: Reflective ThinkingCASE: Comprehension69) CVS refers to:A) eyestrain related to computer display screen use.B) carpal vision syndrome.C) wrist injuries brought about by incorrect hand position when using a keyboard.D) stress induced by technology.Answer: ADiff: 2 Page Ref: 443AACSB: Reflective ThinkingCASE: Comprehension70) ________ can be induced by tens of thousands of repetitions under low-impact loads.A) CTSB) CVSC) RSID) TechnostressAnswer: CDiff: 2 Page Ref: 442-443AACSB: Reflective ThinkingCASE: Comprehension71) The principles of right and wrong that can be used by individuals acting as free moral agents to make choices to guide their behavior are called ________.Answer: ethicsDiff: 1 Page Ref: 420AACSB: Reflective ThinkingCASE: Comprehension72) The moral dimension of ________ is concerned with the standards that data and systems should achieve in order to protect individual rights and the safety of society.Answer: system qualityDiff: 2 Page Ref: 421AACSB: Ethical Understanding and Reasoning AbilitiesCASE: Comprehension73) Descartes' rule of change, that if an action cannot be taken repeatedly, it is not right to take at all, is also known as the________ rule.Answer: slippery-slopeDiff: 2 Page Ref: 425AACSB: Ethical Understanding and Reasoning AbilitiesCASE: Comprehension74) ________ refers to the existence of laws that permit individuals to recover damages done to them by other actors, systems, or organizations.Answer: LiabilityDiff: 2 Page Ref: 424AACSB: Reflective ThinkingCASE: Comprehension75) The ethical principle called ________ asks you to put yourself in the place of others, and think of yourself as the object of the decision.Answer: the Golden RuleDiff: 3 Page Ref: 425AACSB: Ethical Understanding and Reasoning AbilitiesCASE: Comprehension76) ________ is permission given with knowledge of all the facts needed to make a rational decision.Answer: Informed consentDiff: 2 Page Ref: 428AACSB: Reflective ThinkingCASE: Comprehension77) A(n) ________ is a tiny graphic file embedded in e-mail messages and Web pages that is designed to monitor online Internet user behavior.Answer: Web bugDiff: 2 Page Ref: 430AACSB: Reflective ThinkingCASE: Comprehension78) The ________ model prohibits an organization from collecting any personal information unless the individual specifically takes action to approve information collection and use. Answer: opt-inDiff: 2 Page Ref: 430AACSB: Reflective ThinkingCASE: Comprehension79) A(n) ________ grants the owner an exclusive monopoly on the ideas behind an invention for 20 years.Answer: patentDiff: 2 Page Ref: 433AACSB: Reflective ThinkingCASE: Comprehension80) The commission of acts involving the computer that may not be illegal but are considered unethical is called ________. Answer: computer abuseDiff: 2 Page Ref: 439AACSB: Reflective ThinkingCASE: Comprehension81) List and describe the five moral dimensions that are involved in political, social, and ethical issues. Which do you think will be the most difficult for society to deal with? Support your opinion.Answer: The five moral dimensions are:(1) Information rights and obligations. What rights do individuals and organizations have with respect to information pertaining to them?(2) Property rights. How can intellectual property rights be protected when it is so easy to copy digital materials?(3) Accountability and control. Who will be held accountable and liable for the harm done to individual and collective information and property rights?(4) System quality. What standards of data and system quality should we demand to protect individual rights and the safety of society?(5) Quality of life. What values should be preserved? What institutions must we protect? What cultural values can be harmed?Individual answers for determining the most difficult for society to deal with will vary. One answer might be: Quality of life issues will be most difficult for society to deal with in societies that are comprised of many different cultural and ethnic groups, such as the United States. It is difficult to regulate concerns that are based on subjective values.Diff: 2 Page Ref: 421AACSB: Analytic SkillsCASE: Evaluation in terms of assess82) Discuss at least three key technology trends that raise ethical issues. Give an example of an ethical or moral impact connected to each one.Answer: Key technology trends include the following: (1) Computer power doubling every 18 months: ethical impact -because more organizations depend on computer systems for critical operations, these systems are vulnerable to computer crime and computer abuse; (2) Data storage costs are rapidly declining: ethical impact - it is easy to maintain detailed databases on individuals -- who has access to and control of these databases?; (3) Data analysis advances: ethical impact -vast databases full of individual information may be used to develop detailed profiles of individual behavior; and (5) Networking advances and the Internet: ethical impact - it is easy to copy data from one location to another. Who owns data? How can ownership be protected?。
管理信息系统英文1,2,3,8,9,10(最新整理)
5. Input: A) captures or collects raw data from within the organization or from the external environment. B) allows the analysis of problems faced by the organization. C) is data shaped into meaningful form. D) converts raw data into meaningful form. Answer: A Difficulty: Easy Reference: p.15 6. __________________ use paper-and pencil-technology. A) Manual systems B) Reactionaries C) Most established companies D) Educational systems Answer: A Difficulty: Easy Reference: p.16 7. All information systems can be described as organizational and management solutions to: A) conflict. B) technology requirements. C) challenges posed by the environment. D) the globalization of business. Answer: C Difficulty: Hard Reference: p.19 8. The business perspective calls attention to the organizational and managerial nature of: A) the bureaucracy. B) information systems. C) computer technology. D) knowledge gathering. Answer: B Difficulty: Easy Reference: p.19 9. Promoting the organization’s products and services is a business function of: A) manufacturing and production. B) accounting. C) human resources. D) sales and marketing. Answer: D Difficulty: Easy Reference: p.21 10. Creating products and services is a business function of: A) manufacturing and production. B) finance. C) accounting. D) sales and marketing. Answer: A Difficulty: Easy Reference: p.21 11. Managing the organization’s financial assets is a business function of: A) manufacturing and production. B) finance. C) sales and marketing. D) accounting. Answer: B Difficulty: Easy Reference: p.21 12. Maintaining the organization’s financial records is a business function of: A) manufacturing and production. B) sales and marketing. C) human resources. D) accounting. Answer: D Difficulty: Easy Reference: p.21 13. Maintaining the organization’s labor force is a business function of: A) finance. B) sales and marketing. C) human resources. D) accounting. Answer: C Difficulty: Easy Reference: p.21 14. This function is responsible for managing the firm's stocks and bonds. A) Finance B) Accounting C) Production D) Human resources Answer: A Difficulty: Easy Reference: p.21 15. Engineers or architects who design products or services are called: A) data workers. B) service workers. C) information specialists. D) knowledge workers. Answer: D Difficulty: Medium Reference: p.21
管理信息系统(双语)MIS Chap010
10-2
Learning Objectives
Explain how prototyping can be used as an effective technique to improve the process of systems development for end users and IS specialists
Systems Investigation
The first step in the systems development process
May involve consideration of proposals generated by a
business/IT planning process
– Provide recommendations to managers who find themselves in this situation
10-7
Case Study Questions
PayPal opted to deviate from industry standards and build their own custom technology that would better suit their needs
Select the solution that best meets your needs Design the selected solution Implement the solution
管理信息系统(第9版)精要版原书英文版题库答案第9章
Essentials of Management Information Systems, 9e (Laudon/Laudon)Chapter 9 E-commerce: Digital Markets, Digital Goods1) E-commerce refers to the use of any networking technologies to transact business. Answer: FALSEDiff: 2 Page Ref: 305AACSB: Reflective ThinkingCASE: Comprehension2) Retail consumer e-commerce is still growing at double-digit rates.Answer: FALSEDiff: 3 Page Ref: 305AACSB: Reflective ThinkingCASE: Comprehension3) The Internet shrinks information asymmetry.Answer: TRUEDiff: 2 Page Ref: 310AACSB: Reflective ThinkingCASE: Comprehension4) Information asymmetry exists when one party in a transaction has more information for the transaction than the other party.Answer: TRUEDiff: 1 Page Ref: 310AACSB: Reflective ThinkingCASE: Comprehension5) All previous mass media in modern history, including the printing press, use a broadcast model where content is created in a central location by experts.Answer: TRUEDiff: 2 Page Ref: 310AACSB: Reflective ThinkingCASE: Comprehension6) Disintermediation provides major benefits to the distributor.Answer: FALSEDiff: 2 Page Ref: 313AACSB: Analytic SkillsCASE: Evaluation in terms of assess7) In general, for digital goods, the marginal cost of producing another unit is about zero. Answer: TRUEDiff: 2 Page Ref: 313AACSB: Reflective ThinkingCASE: Comprehension8) An example of the service provider business model is Flickr, a photo management and sharing Web site.Answer: TRUEDiff: 2 Page Ref: 316AACSB: Analytic SkillsCASE: Analysis in terms of categorize9) An example of the content provider business model is , a retailer of printed books.Answer: FALSEDiff: 1 Page Ref: 316AACSB: Analytic SkillsCASE: Analysis in terms of categorize10) Podcasting allows subscribers to listen to live, streaming radio and other audio content. Answer: FALSEDiff: 1 Page Ref: 316AACSB: Analytic SkillsCASE: Analysis in terms of examine11) Intellectual property refers to all forms of human expression, both tangible and intangible. Answer: FALSEDiff: 2 Page Ref: 316AACSB: Reflective ThinkingCASE: Comprehension12) The goal of behavioral targeting is to increase the size of the audience to whom the advertiser can market a product.Answer: FALSEDiff: 2 Page Ref: 322AACSB: Reflective ThinkingCASE: Comprehension13) Advertising networks track user behavior at a multitude of popular Web sites in order to build profiles of each user.Answer: TRUEDiff: 2 Page Ref: 322AACSB: Reflective ThinkingCASE: Comprehension14) uses Web personalization as a major marketing tool.Answer: TRUEDiff: 3 Page Ref: 309-310AACSB: Analytic SkillsCASE: Analysis in terms of appraise15) EDI standards that take advantage of network communications have yet to be fully implemented at the industry level.Answer: FALSEDiff: 2 Page Ref: 325AACSB: Use of ITCASE: Comprehension16) In general, the cost of hardware, software, and telecommunications for building and operating a Web site has fallen by over 50 percent since 2000.Answer: TRUEDiff: 2 Page Ref: 332AACSB: Reflective ThinkingCASE: Comprehension17) Net marketplaces may either support contractual purchasing based on long-term relationships with designated suppliers or short-term spot purchasing.Answer: TRUEDiff: 3 Page Ref: 327AACSB: Reflective ThinkingCASE: Comprehension18) Exchanges have become one of the most popular types of Net marketplace because they encourage competitive bidding that drives prices down.Answer: FALSEDiff: 3 Page Ref: 327AACSB: Reflective ThinkingCASE: Comprehension19) Automobile manufacturing is an example of a vertical market.Answer: TRUEDiff: 2 Page Ref: 327AACSB: Analytic SkillsCASE: Analysis in terms of categorize20) Because of outsourcing and increased automation, the costs of system maintenance and content creation have fallen and typically make up less than a quarter of Web site budgets. Answer: FALSEDiff: 1 Page Ref: 332AACSB: Reflective ThinkingCASE: Comprehension21) Through what channel did e-commerce first evolve?A) Online advertising salesB) Internet portalsC) Online book salesD) Internet service providersAnswer: ADiff: 3 Page Ref: 305AACSB: Reflective ThinkingCASE: Comprehension22) Based on your reading of the chapter, e-commerce is:A) still in a revolutionary phase.B) widely accepted by consumers, although technology is still quickly changing.C) not yet fully accepted by consumers, although much of its driving technology is firmly in place.D) well entrenched as a form of modern commerce.Answer: ADiff: 2 Page Ref: 306AACSB: Analytic SkillsCASE: Evaluation in terms of assess23) The quality of ubiquity, as it relates to e-commerce, is illustrated by:A) the same set of standards being used across the globe.B) the spread of plentiful, cheap information.C) the enabling of commerce worldwide.D) the availability of the Internet everywhere and anytime.Answer: DDiff: 2 Page Ref: 308AACSB: Reflective ThinkingCASE: Comprehension24) A marketplace extended beyond traditional boundaries and removed from a temporal and geographic location is called a(n):A) exchange.B) marketspace.C) online marketplace.D) e-hub.Answer: BDiff: 2 Page Ref: 306-308AACSB: Reflective ThinkingCASE: Comprehension25) In which of the following Internet business models does a merchant create an online digital environment that enables people with like interests to share information or buy and sell goods?A) Community providerB) Service providerC) Market creatorD) Transaction brokerAnswer: ADiff: 2 Page Ref: 317AACSB: Reflective ThinkingCASE: Comprehension26) Which of the following is not a recent development in e-commerce?A) Wireless Internet connections grow rapidly.B) Social networking sites become a new platform for e-commerce.C) The music recording industry is disrupted as music creation and distribution become decentralized.D) Online entertainment business models surge.Answer: CDiff: 3 Page Ref: 307AACSB: Analytic SkillsCASE: Analysis in terms of examine27) How is the Internet and e-commerce causing severe disruption to the existing advertising business model?A) Ties between customer and businesses are being rethought.B) Technology players such as Yahoo! seek to dominate online advertising and expand into offline ad brokerage.C) New methods of advertising, such as blog advertising, are emerging.D) The market entry costs for online advertising services are extremely low.Answer: BDiff: 3 Page Ref: 307AACSB: Analytic SkillsCASE: Evaluation in terms of assess28) Which of the following is not one of the unique features of e-commerce technology?A) Information densityB) TransparencyC) RichnessD) Social technologyAnswer: BDiff: 2 Page Ref: 308AACSB: Reflective ThinkingCASE: Comprehension29) The act of engaging consumers in a dialog that dynamically adjusts the experience to the individual describes which dimension of e-commerce technology?A) UbiquityB) Personalization/customizationC) RichnessD) InteractivityAnswer: DDiff: 2 Page Ref: 308, 309AACSB: Reflective ThinkingCASE: Comprehension30) The integration of video, audio, and text marketing messages into a single marketing message and consumer experience describes which dimension of e-commerce technology?A) UbiquityB) Personalization/customizationC) RichnessD) InteractivityAnswer: CDiff: 2 Page Ref: 308, 309AACSB: Reflective ThinkingCASE: Comprehension31) The effort required to locate a suitable product is called:A) price discrimination.B) search costs.C) menu costs.D) shopping costs.Answer: BDiff: 2 Page Ref: 309AACSB: Reflective ThinkingCASE: Comprehension32) The lowered costs of information storage, processing, and communication, along with the improvement of data quality, has resulted in which unique quality of e-commerce?A) Information densityB) RichnessC) CustomizationD) InteractivityAnswer: ADiff: 2 Page Ref: 308-309AACSB: Reflective ThinkingCASE: Comprehension33) Information density refers to the:A) richness–complexity and content–of a message.B) total amount and quantity of information delivered to consumers by merchants.C) total amount and quantity of information available to all market participants.D) amount of information available to reduce price transparency.Answer: CDiff: 2 Page Ref: 309AACSB: Reflective ThinkingCASE: Comprehension34) Selling the same goods to different targeted groups at different prices is called:A) cost customization.B) cost optimization.C) price gouging.D) price discrimination.Answer: DDiff: 1 Page Ref: 309AACSB: Reflective ThinkingCASE: Comprehension35) Information ________ exists when one party in a transaction has more information that is important for the transaction than the other party.A) transparencyB) asymmetryC) complexityD) discriminationAnswer: BDiff: 1 Page Ref: 310AACSB: Reflective ThinkingCASE: Comprehension36) The cost to a merchant of changing the price of a product is called a ________ cost.A) pricingB) dynamic pricingC) menuD) switchingAnswer: CDiff: 2 Page Ref: 310AACSB: Reflective ThinkingCASE: Comprehension37) Varying a product's price according to the supply situation of the seller is called ________ pricing.A) menuB) flexibleC) dynamicD) asymmetricAnswer: CDiff: 2 Page Ref: 310-312AACSB: Reflective ThinkingCASE: Comprehension38) Compared to digital markets, traditional markets have:A) lower search costs.B) stronger network effects.C) higher delayed gratification effects.D) higher transaction costs.Answer: DDiff: 3 Page Ref: 314AACSB: Analytic SkillsCASE: Analysis in terms of compare39) Reducing the business process layers in a distribution channel is called:A) disintermediation.B) BPR.C) market segmentation.D) network effects.Answer: ADiff: 2 Page Ref: 313AACSB: Reflective ThinkingCASE: Comprehension40) Digital goods are goods that are:A) produced digitally.B) sold over digital networks.C) delivered digitally.D) used with digital equipment.Answer: CDiff: 2 Page Ref: 313AACSB: Reflective ThinkingCASE: Comprehension41) Compared to traditional goods, digital goods have:A) greater pricing flexibility.B) lower marketing costs.C) higher production costs.D) higher inventory costs.Answer: ADiff: 3 Page Ref: 314AACSB: Analytic SkillsCASE: Analysis in terms of compare42) Compared to traditional markets, digital markets have:A) lower distributed delivery costs.B) higher marginal costs per unit.C) equivalent copying costs.D) similar inventory costs.Answer: ADiff: 3 Page Ref: 314AACSB: Analytic SkillsCASE: Analysis in terms of compare43) Which of the following Internet business models does use?A) Content providerB) PortalC) Market creatorD) E-tailerAnswer: DDiff: 2 Page Ref: 315AACSB: Analytic SkillsCASE: Analysis in terms of categorize44) Which of the following businesses utilizes the content provider Internet business model?A) B) C) D) Answer: CDiff: 2 Page Ref: 316AACSB: Analytic SkillsCASE: Analysis in terms of categorize45) Transaction brokers:A) generate revenue from advertising or from directing buyers to sellers.B) save users money and time by processing online sales transactions.C) provide a digital environment where buyers and sellers can establish prices for products.D) sell physical products directly to consumers or individual businesses.Answer: BDiff: 1 Page Ref: 316AACSB: Reflective ThinkingCASE: Comprehension46) Market creators:A) save users money and time by processing online sales transactions.B) provide a digital environment where buyers and sellers can establish prices for products.C) create revenue by providing digital content over the Web.D) sell physical products directly to consumers or individual businesses.Answer: BDiff: 2 Page Ref: 317AACSB: Reflective ThinkingCASE: Comprehension47) Which of the following best illustrates the sales revenue model?A) EBay receives a small fee from a seller if a seller is successful in selling an item.B) Epinions receives a fee after steering a customer to a participating Web site where he or she makes a purchase.C) Flickr provides basic services for free, but charges a premium for advanced services.D) Apple accepts micropayments for single music track downloads.Answer: DDiff: 2 Page Ref: 319-320AACSB: Analytic SkillsCASE: Analysis in terms of categorize48) Which of the following best illustrates the affiliate revenue model?A) EBay receives a small fee from a seller if a seller is successful in selling an item.B) Epinions receives a fee after steering a customer to a participating Web site where he or she makes a purchase.C) Flickr provides basic services for free, but charges a premium for advanced services.D) Apple accepts micropayments for single music track downloads.Answer: BDiff: 2 Page Ref: 320AACSB: Analytic SkillsCASE: Analysis in terms of categorize49) Which of the following best illustrates the transaction fee revenue model?A) EBay receives a small fee from a seller if a seller is successful in selling an item.B) Epinions receives a fee after steering a customer to a participating Web site where he or she makes a purchase.C) Flickr provides basic services for free, but charges a premium for advanced services.D) Apple accepts micropayments for single music track downloads.Answer: ADiff: 2 Page Ref: 320AACSB: Analytic SkillsCASE: Analysis in terms of categorize50) In a phenomenon called ________, some argue that large numbers of people can make better decisions about a wide range of topics or products than a single person or even a small committee of expertsA) the wisdom of crowdsB) outsourcingC) crowdsourcingD) social networkingAnswer: ADiff: 2 Page Ref: 321AACSB: Reflective ThinkingCASE: Comprehension51) Netflix's public announcement of a reward for a technology solution to its movie recommendation system is an example of:A) prediction marketsB) behavioral targetingC) long-tail marketingD) crowdsourcingAnswer: DDiff: 2 Page Ref: 321AACSB: Reflective ThinkingCASE: Comprehension52) EBay is an example of:A) C2C e-commerce.B) B2B e-commerce.C) B2C e-commerce.D) M-commerce.Answer: ADiff: 2 Page Ref: 315AACSB: Analytic SkillsCASE: Analysis in terms of categorize53) Selling products and services directly to individual consumers via the Internet best describes:A) B2B e-commerce.B) C2C e-commerce.C) M-commerce.D) B2C e-commerce.Answer: DDiff: 1 Page Ref: 315AACSB: Reflective ThinkingCASE: Comprehension54) Consumers selling goods and services electronically to other consumers best describes:A) disintermediation.B) C2C e-commerce.C) M-commerce.D) B2C e-commerce.Answer: BDiff: 1 Page Ref: 315AACSB: Reflective ThinkingCASE: Comprehension55) Exposing an individual to ads that are chosen and based on the recorded and analyzed online behavior of the individual is referred to as:A) clickstream advertising.B) behavioral targeting.C) online profiling.D) long tail marketing.Answer: BDiff: 2 Page Ref: 322AACSB: Reflective ThinkingCASE: Comprehension56) Which of the following was the leading advertising format in 2009?A) Display adsB) E-mailC) ClassifiedsD) Search engineAnswer: DDiff: 3 Page Ref: 323AACSB: Reflective ThinkingCASE: Comprehension57) Which of the following statements about B2B commerce is not true?A) Eighty percent of online B2B e-commerce is still based on EDI.B) B2B e-commerce represents approximately three-quarters of the overall B2B marketplace.C) B2B e-commerce only includes commercial transactions between firms.D) B2B e-commerce revenues in 2009 were over $3 trillion.Answer: BDiff: 3 Page Ref: 324-325AACSB: Reflective ThinkingCASE: Comprehension58) Goods that are involved in the actual production process are referred to as:A) raw materials.B) direct goods.C) purchasing goods.D) indirect goods.Answer: BDiff: 1 Page Ref: 327AACSB: Reflective ThinkingCASE: Comprehension59) Which of the following statements about m-commerce is not true?A) In 2009, m-commerce represented less than 10 percent of all e-commerce.B) M-commerce is the fastest growing form of e-commerce.C) M-commerce applications are especially popular in Europe, Japan, and South Korea.D) In 2009, the top-grossing category of m-commerce was e-book sales.Answer: DDiff: 2 Page Ref: 327-328AACSB: Reflective ThinkingCASE: Comprehension60) The system functionalities of an e-commerce site are best described as the:A) general capabilities wanted.B) information systems capabilities wanted.C) information elements needed.D) software and hardware required.Answer: BDiff: 2 Page Ref: 330AACSB: Reflective ThinkingCASE: Comprehension61) EDI is:A) the use of Internet technologies for electronic data transactions.B) the exchange between two organizations of standard transactions through a network.C) electronic data invoicing.D) electronic delivery infrastructure.Answer: BDiff: 2 Page Ref: 325AACSB: Reflective ThinkingCASE: Comprehension62) The process of sourcing goods and materials, negotiating with suppliers, paying for goods, and making delivery arrangements is called:A) procurement.B) e-procurement.C) SCM.D) sourcing.Answer: ADiff: 2 Page Ref: 325AACSB: Reflective ThinkingCASE: Comprehension63) An extranet that links a large firm to its suppliers and other key business partners is called a(n):A) e-hub.B) marketspace.C) exchange.D) private industrial network.Answer: DDiff: 2 Page Ref: 326AACSB: Use of ITCASE: Comprehension64) E-hubs are more ________ than private industrial networks.A) transaction-orientedB) collaborativeC) independentD) supply-chain orientedAnswer: ADiff: 3 Page Ref: 326-327AACSB: Analytic SkillsCASE: Evaluation in terms of assess65) Net marketplaces:A) focus on continuous business process coordination between companies for supply chain management.B) are industry owned or operate as independent intermediaries between buyers and sellers.C) are geared towards short-term spot purchasing.D) are more relationship oriented than private industrial networks.Answer: BDiff: 3 Page Ref: 326-327AACSB: Analytic SkillsCASE: Evaluation in terms of assess66) A third-party Net marketplace that connects many buyers and suppliers for spot purchasing is called a(n):A) exchange.B) vertical market.C) private exchange.D) e-hub.Answer: ADiff: 2 Page Ref: 327AACSB: Reflective ThinkingCASE: Comprehension67) Which of the following is not one of the categories of services that are popular form-commerce?A) location-based servicesB) financial services.C) games and entertainment.D) retail shopping.Answer: DDiff: 1 Page Ref: 328-329AACSB: Analytic SkillsCASE: Evaluation in terms of assess68) In the United States, m-commerce:A) has become widely adopted.B) is still in its infancy.C) now represents a major fraction of total e-commerce transactions.D) is growing slowly.Answer: BDiff: 2 Page Ref: 327-328AACSB: Analytic SkillsCASE: Analysis in terms of appraise69) You are planning the requirements for a site tracking and reporting system for your company Web site. Which of the following information requirements would not be essential for this function?A) Number of unique visitorsB) Pages visitedC) Products purchasedD) Secure credit card clearingAnswer: DDiff: 2 Page Ref: 330AACSB: Analytic SkillsCASE: Synthesis in terms of build, model70) In which of the following revenue models does a Web site charge a fee for access to some or all of its offerings on a continual, regular basis?A) SubscriptionB) Free/freemiumC) Transaction feeD) SalesAnswer: ADiff: 2 Page Ref: 320AACSB: Reflective ThinkingCASE: Comprehension71) Content providers use ________ systems to process large amounts of very small monetary transactions cost-effectively.Answer: micropaymentDiff: 2 Page Ref: 320AACSB: Reflective ThinkingCASE: Comprehension72) ________refers to the ability of consumers to discover what merchants actually pay for products.Answer: Cost transparencyDiff: 2 Page Ref: 309AACSB: Reflective ThinkingCASE: Comprehension73) ________ are the merchants' costs of changing prices.Answer: Menu costsDiff: 2 Page Ref: 310AACSB: Reflective ThinkingCASE: Comprehension74) Online ________ marketing is like traditional word-of-mouth marketing except that it is spread via online communities.Answer: viralDiff: 3 Page Ref: 321AACSB: Reflective ThinkingCASE: Comprehension75) The Internet enables ________ marketing, by leveraging the fact that there is always some demand, however small, for a product.Answer: long-tailDiff: 3 Page Ref: 322AACSB: Reflective ThinkingCASE: Comprehension76) A(n) ________ is another term for a private industrial network.Answer: private exchangeDiff: 2 Page Ref: 326AACSB: Reflective ThinkingCASE: Comprehension77) The ________ targeting of ads results in consumers responding ten times more frequently than when delivered ads randomly.Answer: behavioralDiff: 3 Page Ref: 323AACSB: Reflective ThinkingCASE: Comprehension78) ________ goods, such as office supplies, are those not involved firsthand in the production process.Answer: IndirectDiff: 2 Page Ref: 327AACSB: Reflective ThinkingCASE: Comprehension79) In Web server ________, a firm purchases or leases a Web server but locates the server in a vendor’s physical facility.Answer: co-locationDiff: 2 Page Ref: 332AACSB: Reflective ThinkingCASE: Comprehension80) Before building an e-commerce site, business objectives and functionalities must be translated into a set of precise information ________.Answer: requirementsDiff: 2 Page Ref: 330AACSB: Reflective ThinkingCASE: Comprehension81) What is the most profound way in which e-commerce and the Internet has changed the relationship between companies and their customers? Support your answer.Answer: Student answers will vary. A sample answer is: The most profound way in whiche-commerce and the Internet has changed this relationship is in the shrinking of information asymmetry. An information asymmetry exists when one party in a transaction has more information that is important for the transaction than the other party. That information helps determine their relative bargaining power. In digital markets, consumers and suppliers can "see" the prices being charged for goods, and in that sense digital markets are said to be more "transparent" than traditional markets. For example, until auto retailing sites appeared on the Web, there was a pronounced information asymmetry between auto dealers and customers. Only the auto dealers knew the manufacturers' prices, and it was difficult for consumers to shop around for the best price. Auto dealers' profit margins depended on this asymmetry of information. Today's consumers have access to a legion of Web sites providing competitive pricing information, and three-fourths of U.S. auto buyers use the Internet to shop around for the best deal. Thus, the Web has reduced the information asymmetry surrounding an auto purchase. The Internet has also helped businesses seeking to purchase from other businesses reduce information asymmetries and locate better prices and terms.Diff: 2 Page Ref: 305-332AACSB: Analytic SkillsCASE: Evaluation in terms of assess82) List and describe at least five different Internet business models. Which of these models do you think would be the most risky for a startup business today? Support your answer. Answer: Internet business models include: e-tailer, transaction broker, market creator, content provider, community provider, portal and service. The choice of riskiest model will depend on the individual student. A sample answer is: Today the riskiest model would be a content-provider, because most if not all of the major offline entertainment and content producers such as television networks and newspapers are online. They would be your competitors, and already have the means for content creation and distribution in place. All of the other business models do not have the risk of creating brand new content.Diff: 1 Page Ref: 315-317AACSB: Analytic SkillsCASE: Evaluation in terms of assess83) "Knowledge increases exponentially" is a phrase with which we are all familiar. How does this concept apply to electronic business and the emergence of the digital firm? Support your contentions.Answer: Student answers will vary. A sample answer is: The exponential increases of knowledge refer to shared information. For example, once the concept of a wheel is established, inheritors of that knowledge do not have to "reinvent the wheel." The Internet is a tool similar to the wheel: it is based on shared standards and universal tools. The Internet and shared networking technologies are allowing new techniques for attracting customers and selling customers to be developed and adapted very quickly. For example, although early Internet retailers had difficulty setting up secure credit card transactions and payment systems, today there are many systems in place as vendors step in to create shared tools for doing this. The Internet is fostering shared knowledge and as such propagating ever greater increases in that knowledge.Diff: 3 Page Ref: 305-332AACSB: Analytic SkillsCASE: Synthesis in terms of bringing information together84) Describe the use of personalization and customization in e-commerce. What business value do these techniques have?Answer: In personalization, merchants can target their marketing messages to specific individuals by adjusting the message to a person's name, interests, and past purchases. For example, greets each logged in user with their user name. With customization, merchants can change the delivered product or service based on a user's preferences or prior behavior.The Wall Street Journal Online allows you to select the type of news stories you want to see first and gives you the opportunity to be alerted when certain events happen. The ability of Internet technology to track customer behavior at Web sites, along with records of purchases and other behavior, allows merchants to create a detailed profile of a customer. These profiles can be used to create unique personalized Web pages that display content or ads for products or services of special interest to each user, improving the customer's experience and creating additional value. The business value of personalization is reduced marketing costs, as you spend only the money to target customers that are more likely to be receptive and are more profitable, and improved sales results, from increased customer response to personalized sites that better server their own purposes and shopping needs.Diff: 2 Page Ref: 309-310AACSB: Analytic SkillsCASE: Evaluation in terms of assess。
管理信息系统(英文版第7版)题库chapter extension 02
Experiencing MIS, 7e (Kroenke)Chapter Extension 2 Collaborative Information Systems for Student Projects1) ________ are useful when a team needs to meet on some topic but everyone cannot meet at the same time.A) BlogsB) Discussion forumsC) WikisD) SurveysAnswer: BAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Explain how IS can enhance systems of collaboration and teamwork.Learning Obj: LO 14.1: What are the IS requirements for student project collaborations? Classification: Concept2) Discussion forums are one of the nice-to-have features in a collaboration tool.Answer: TRUEAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Explain how IS can enhance systems of collaboration and teamwork.Learning Obj: LO 14.1: What are the IS requirements for student project collaborations? Classification: Concept3) Why should a team choose to use a collaboration information system?Answer: Collaboration is critical in business, and numerous software vendors and open source developers have created computer programs to facilitate various collaborative tasks. Once a team learns how to use the tools and has developed procedures for using them, teamwork will be easier. The team will no longer need to get everyone together face-to-face. It will no longer lose documents; it will be able to determine who is contributing and who is not. Another reason for using collaboration tools is that it will create better results. Such systems facilitate feedback and iteration. Each team member can produce documents, and others can comment and make revisions to them.AACSB: Information TechnologyDifficulty: 2: ModerateCourse LO: Explain how IS can enhance systems of collaboration and teamwork.Learning Obj: LO 14.1: What are the IS requirements for student project collaborations? Classification: Concept4) Synchronous communication is said to occur if ________.A) communication occurs between people in different time zonesB) there is a flow of communication according to the hierarchical structureC) members of various teams work on the same taskD) all members of a team meet at the same timeAnswer: DAACSB: Information TechnologyDifficulty: 2: ModerateCourse LO: Explain how IS can enhance systems of collaboration and teamwork.Learning Obj: LO 14.2: How can you use collaboration tools to improve team communication? Classification: Concept5) VOICE is a marketing and media firm. One of its corporate policies is the sole use of synchronous communication within the organization. VOICE is expanding its customer base in the coming year and needs to prepare a plan of action. Given its corporate policy regarding communication, which of the following modes are its team members most likely to use?A) emailB) team surveyC) multiparty text chatD) discussion forumAnswer: CAACSB: Reflective ThinkingDifficulty: 3: ChallengingCourse LO: Explain how IS can enhance systems of collaboration and teamwork.Learning Obj: LO 14.2: How can you use collaboration tools to improve team communication? Classification: Application6) ________ occurs when team members do not meet at the same time.A) Asynchronous communicationB) Synchronous communicationC) Procedural communicationD) Nonprocedural communicationAnswer: AAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Explain how IS can enhance systems of collaboration and teamwork.Learning Obj: LO 14.2: How can you use collaboration tools to improve team communication? Classification: Concept7) AKAI One, a multinational company, has centers in four different countries. The heads of the four centers set performance targets every month and work toward achieving them. Given that each center works in a different time zone, which of the following modes of communication should the center heads choose to discuss their monthly targets?A) multiparty text chatB) videoconferencingC) emailD) webinarAnswer: CAACSB: Reflective ThinkingDifficulty: 3: ChallengingCourse LO: Explain how IS can enhance systems of collaboration and teamwork.Learning Obj: LO 14.2: How can you use collaboration tools to improve team communication? Classification: Application8) Morgan's company has outsourced its accounting process to a small firm in India. Morgan needs to discuss some quality control measures with the firm's managers. He conducts the meeting via videoconference. Given the nature of the meeting, it can also be called a(n)________ meeting.A) concurrentB) parallelC) asynchronousD) virtualAnswer: DAACSB: Reflective ThinkingDifficulty: 2: ModerateCourse LO: Explain how IS can enhance systems of collaboration and teamwork.Learning Obj: LO 14.2: How can you use collaboration tools to improve team communication? Classification: Application9) If a virtual meeting is synchronous, participants can interact with each other through________.A) discussion forumsB) videoconferencingC) emailD) team surveysAnswer: BAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Explain how IS can enhance systems of collaboration and teamwork.Learning Obj: LO 14.2: How can you use collaboration tools to improve team communication? Classification: Concept10) ________ are virtual meetings in which attendees view one of the attendees' computer screens for formal and organized presentations.A) Discussion forumsB) Screen-sharing applicationsC) Conference callsD) WebinarsAnswer: DAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Explain how IS can enhance systems of collaboration and teamwork.Learning Obj: LO 14.2: How can you use collaboration tools to improve team communication? Classification: Concept11) ________ is a type of asynchronous communication in which a group member can post an entry, an idea, a comment, or a question, and other group members respond to it later, at their convenience.A) Multiparty text chatB) VideoconferencingC) WebinarD) Discussion forumAnswer: DAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Explain how IS can enhance systems of collaboration and teamwork.Learning Obj: LO 14.2: How can you use collaboration tools to improve team communication? Classification: Concept12) ________ is a type of asynchronous communication where one person creates a list of questions to which other users respond.A) Multiparty text chatB) Team surveyC) WebinarD) WhiteboardAnswer: BAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Explain how IS can enhance systems of collaboration and teamwork.Learning Obj: LO 14.2: How can you use collaboration tools to improve team communication? Classification: Concept13) Asynchronous communication occurs when team members do not meet at the same time. Answer: TRUEAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Explain how IS can enhance systems of collaboration and teamwork.Learning Obj: LO 14.2: How can you use collaboration tools to improve team communication? Classification: Concept14) A face-to-face meeting is an example of asynchronous communication.Answer: FALSEAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Explain how IS can enhance systems of collaboration and teamwork.Learning Obj: LO 14.2: How can you use collaboration tools to improve team communication? Classification: Concept15) Virtual meetings can be synchronous or asynchronous.Answer: TRUEAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Explain how IS can enhance systems of collaboration and teamwork.Learning Obj: LO 14.2: How can you use collaboration tools to improve team communication? Classification: Concept16) Wikis are a virtual meeting in which attendees view one of the attendees' computer screens for a more formal and organized presentation.Answer: FALSEAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Explain how IS can enhance systems of collaboration and teamwork.Learning Obj: LO 14.2: How can you use collaboration tools to improve team communication? Classification: Concept17) Videoconferencing is likely to be less intrusive than text chat.Answer: FALSEAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Explain how IS can enhance systems of collaboration and teamwork.Learning Obj: LO 14.2: How can you use collaboration tools to improve team communication? Classification: Concept18) Email is a tool used for synchronous communication.Answer: FALSEAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Explain how IS can enhance systems of collaboration and teamwork.Learning Obj: LO 14.2: How can you use collaboration tools to improve team communication? Classification: Concept19) In team surveys, one team member creates a list of questions and the other team members respond.Answer: TRUEAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Explain how IS can enhance systems of collaboration and teamwork.Learning Obj: LO 14.2: How can you use collaboration tools to improve team communication? Classification: Concept20) Explain synchronous and asynchronous communications in organizations with examples. Answer: Synchronous communication occurs when all team members meet at the same time. Face-to-face meetings and conference calls are examples of synchronous communication. Asynchronous communication occurs when team members do not meet at the same time. Email, discussion forums, and team surveys are examples of asynchronous communication. Virtual meetings in which participants do not meet in the same place and possibly not at the same time can be both synchronous and asynchronous. If the virtual meeting is synchronous (all meet at the same time), participants can use conference calls, webinars, or multiparty text chat. A webinar is a virtual meeting in which attendees view one of the attendees' computer screens for a more formal and organized presentation. Videoconferencing is another synchronous method. When a team must meet asynchronously, most members try to communicate via email.AACSB: Information TechnologyDifficulty: 2: ModerateCourse LO: Explain how IS can enhance systems of collaboration and teamwork.Learning Obj: LO 14.2: How can you use collaboration tools to improve team communication? Classification: Concept21) Which of the following is a content sharing technique which is least effective for collaborations in which there are many document versions or for which there is a desire for content control?A) email with attachmentsB) Microsoft SharePointC) Google DocsD) file serverAnswer: AAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Explain how IS can enhance systems of collaboration and teamwork.Learning Obj: LO 14.3: How can you use collaboration tools to share content? Classification: Concept22) Which of the following statements is true of shared content with version management?A) Content sharing methods that provide version management cannot accommodate concurrent work.B) Version management systems provide version control.C) Version management makes it impossible to know when and by whom the document was changed.D) Content sharing systems that provide version management can track changes to documents. Answer: DAACSB: Information TechnologyDifficulty: 2: ModerateCourse LO: Explain how IS can enhance systems of collaboration and teamwork.Learning Obj: LO 14.3: How can you use collaboration tools to share content? Classification: Concept23) Which of the following tools helps share content with version management features?A) SkypeB) Google DocsC) emails with attachmentsD) file serverAnswer: BAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Explain how IS can enhance systems of collaboration and teamwork.Learning Obj: LO 14.3: How can you use collaboration tools to share content? Classification: Concept24) Which of the following statements is true of Google Drive?A) Users receive an email when a document is made available to them.B) Documents are stored on the Google Drive server.C) Document revisions are tracked with extensive details of changes made.D) Microsoft Excel documents cannot be uploaded to Google Drive.Answer: AAACSB: Information TechnologyDifficulty: 2: ModerateCourse LO: Explain how IS can enhance systems of collaboration and teamwork.Learning Obj: LO 14.3: How can you use collaboration tools to share content? Classification: Concept25) Which of the following systems provides version control while sharing content?A) Microsoft SharePointB) LinkedInC) emails with attachmentsD) locked files hard disksAnswer: AAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Explain how IS can enhance systems of collaboration and teamwork. Learning Obj: LO 14.3: How can you use collaboration tools to share content? Classification: Concept26) In version control systems, shared documents are placed into shared directories called ________.A) vaultsB) librariesC) workspacesD) recordsAnswer: BAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Explain how IS can enhance systems of collaboration and teamwork. Learning Obj: LO 14.3: How can you use collaboration tools to share content? Classification: Concept27) Which of the following statements is true of Microsoft SharePoint?A) It does not facilitate permission-limited activity.B) It converts shared documents to the Google Docs format.C) It facilitates the continuation of workflow defined for a document even when any of its members disapproves the document.D) It does not allow users to edit a document if it has been checked out by another user. Answer: DAACSB: Information TechnologyDifficulty: 2: ModerateCourse LO: Explain how IS can enhance systems of collaboration and teamwork. Learning Obj: LO 14.3: How can you use collaboration tools to share content? Classification: Concept28) The degree of version management is very high in email with attachments. Answer: FALSEAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Explain how IS can enhance systems of collaboration and teamwork. Learning Obj: LO 14.3: How can you use collaboration tools to share content? Classification: Concept29) Storing documents on servers is better than using email attachments because documents havea single storage location.Answer: TRUEAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Explain how IS can enhance systems of collaboration and teamwork.Learning Obj: LO 14.3: How can you use collaboration tools to share content? Classification: Concept30) Version management systems facilitate tracking changes to documents and provide features and functions to accommodate concurrent work.Answer: TRUEAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Explain how IS can enhance systems of collaboration and teamwork.Learning Obj: LO 14.3: How can you use collaboration tools to share content? Classification: Concept31) Natalie needs to access Google Drive for a project. She does not need to have a Gmail account for that.Answer: FALSEAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Explain how IS can enhance systems of collaboration and teamwork.Learning Obj: LO 14.3: How can you use collaboration tools to share content? Classification: Concept32) Version management systems provide version control.Answer: FALSEAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Explain how IS can enhance systems of collaboration and teamwork.Learning Obj: LO 14.3: How can you use collaboration tools to share content? Classification: Concept33) In version control systems, shared documents are placed in shared directories, sometimes called libraries.Answer: TRUEAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Explain how IS can enhance systems of collaboration and teamwork.Learning Obj: LO 14.3: How can you use collaboration tools to share content? Classification: Concept34) The document checkout feature in SharePoint allows users to simultaneously edit documents. Answer: FALSEAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Explain how IS can enhance systems of collaboration and teamwork.Learning Obj: LO 14.3: How can you use collaboration tools to share content? Classification: Concept35) Workflows cannot be defined on Microsoft SharePoint for multistage business processes. Answer: FALSEAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Explain how IS can enhance systems of collaboration and teamwork.Learning Obj: LO 14.3: How can you use collaboration tools to share content? Classification: Concept36) What is version management and why is it important?Answer: Every collaborative project involves sharing of content. Although email is simple, easy, and readily available, it will not suffice for collaborations in which there are many document versions or for which there is a desire for content control. Storing documents on servers is better than using email attachments because documents have a single storage location. They are not scattered in different team members' email boxes. However, without any version management it will be impossible to know who changed the document and when. Version management is a technique used for sharing electronic content. Systems that provide version management track changes to documents and provide features and functions to accommodate concurrent work. Google Drive and Microsoft One Drive are examples of systems that provide version management.AACSB: Information TechnologyDifficulty: 2: ModerateCourse LO: Explain how IS can enhance systems of collaboration and teamwork.Learning Obj: LO 14.3: How can you use collaboration tools to share content? Classification: Concept37) Explain version control with a simple example.Answer: Version control is the process of limiting the actions that can be taken by a particular user on shared documents. Version management systems improve the tracking of shared content and potentially eliminate problems caused by concurrent document access. They do not, however, provide version control. With version control systems, each team member is given an account with a set of permissions. Shared documents are placed into shared directories, which are sometimes called libraries. Furthermore, document directories can be set up so that users are required to check out documents before they can modify them. When a document is checked out, no other user can obtain it for the purpose of editing it. Once the document has been checked in, other users can obtain it for editing. Microsoft SharePoint is the most popular version control application for general business.AACSB: Information TechnologyDifficulty: 2: ModerateCourse LO: Explain how IS can enhance systems of collaboration and teamwork.Learning Obj: LO 14.3: How can you use collaboration tools to share content? Classification: Concept38) Which of the following statements is true of collaboration tools?A) Team members cannot request SharePoint to send emails when certain events occur.B) Google Drive permits only the uploader to make changes to a task list and does not allow simultaneous edits.C) The standard task list in SharePoint can readily be modified to include user-customized columns using SharePoint.D) Google Drive allows only one user to edit a document at a time.Answer: CAACSB: Information TechnologyDifficulty: 2: ModerateCourse LO: Explain how IS can enhance systems of collaboration and teamwork.Learning Obj: LO 14.4: How can you use collaboration tools to manage tasks? Classification: Concept39) Ashley is part of an interdepartmental project in which members from different departments work on the project and upload their files on Google Drive. Which of the following characteristics should Ashley keep in mind while working on this project?A) Google Drive restricts the edit permission on documents to the creator of tasks.B) Google Drive does not allow simultaneous edits.C) Google Drive deals with video and audio files.D) Google Drive provides version history showing the changes made by users to task lists. Answer: DAACSB: Reflective ThinkingDifficulty: 2: ModerateCourse LO: Explain how IS can enhance systems of collaboration and teamwork.Learning Obj: LO 14.4: How can you use collaboration tools to manage tasks? Classification: Application40) The alerts feature in SharePoint ________.A) sends a team member an email whenever a task is assigned to him or herB) requires team members to check the task list for new tasks every hourC) does not support customization of email requestsD) can send emails only when an existing task is deletedAnswer: AAACSB: Information TechnologyDifficulty: 2: ModerateCourse LO: Explain how IS can enhance systems of collaboration and teamwork.Learning Obj: LO 14.4: How can you use collaboration tools to manage tasks? Classification: Concept41) SharePoint can be configured to send email alerts when certain events occur.Answer: TRUEAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Explain how IS can enhance systems of collaboration and teamwork.Learning Obj: LO 14.4: How can you use collaboration tools to manage tasks? Classification: Concept42) SharePoint includes a built-in content type for managing task lists that provides robust and powerful features.Answer: TRUEAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Explain how IS can enhance systems of collaboration and teamwork.Learning Obj: LO 14.4: How can you use collaboration tools to manage tasks? Classification: Concept43) Explain the importance of Microsoft SharePoint in task management.Answer: Microsoft SharePoint has a robust task management capability. It contains a built-in content type for managing task lists that provides powerful features. The standard task list stores data such as title, assigned to, due date, status, predecessors, and other useful task data. Users can also add their own data to the default format of the task list. With SharePoint, it is possible to filter task lists to show only incomplete tasks, or only tasks that have been completed. Alerts are a feature in SharePoint task lists that can send emails to a team member when certain events occur. If a task is assigned to a person, alerts can send an email. This feature means that team members need not continually check the task list for new tasks.AACSB: Information TechnologyDifficulty: 2: ModerateCourse LO: Explain how IS can enhance systems of collaboration and teamwork.Learning Obj: LO 14.4: How can you use collaboration tools to manage tasks? Classification: Concept44) With the ________ collaboration tool set, a participant should be able to collaborate with his or her team, though he or she will get little support from the software.A) MinimalB) OptimalC) GoodD) ComprehensiveAnswer: AAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Explain how IS can enhance systems of collaboration and teamwork.Learning Obj: LO 14.5: Which collaboration information system is right for your team? Classification: Concept45) With the ________ collaboration tool set, participants have the ability to conduct multiparty audio and video virtual meetings and the support for concurrent access to document, spreadsheet, and presentation files, but they will have to rely on third-party tools to use surveys, wikis, and blogs.A) MinimalB) OptimalC) GoodD) ComprehensiveAnswer: CAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Explain how IS can enhance systems of collaboration and teamwork.Learning Obj: LO 14.5: Which collaboration information system is right for your team? Classification: Concept46) The ________ collaboration tool set has a large set of features, including content management and control, workflow control, online meetings in which participants can view shared whiteboards, applications, and monitors.A) MinimalB) BasicC) GoodD) ComprehensiveAnswer: DAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Explain how IS can enhance systems of collaboration and teamwork.Learning Obj: LO 14.5: Which collaboration information system is right for your team? Classification: Concept47) Which of the following statements is true of collaboration tool sets?A) The Good collaboration tool set has built-in discussion boards.B) The Comprehensive collaboration tool set takes the longest time to learn.C) The Good collaboration tool set includes workflow control as an inbuilt feature.D) The Minimal collaboration tool set allows sharing of video files.Answer: BAACSB: Information TechnologyDifficulty: 2: ModerateCourse LO: Explain how IS can enhance systems of collaboration and teamwork.Learning Obj: LO 14.5: Which collaboration information system is right for your team? Classification: Concept48) Which of the following statements is true of a product power curve for collaborative tool sets?A) A flat line on a power curve means the user is increasing the utility gained from the product.B) At time zero, the ideal power curve is at zero.C) The power curve of a Minimal collaboration tool set rises steadily with time.D) The power curve of a Comprehensive collaboration tool set has a longer flat spot in the beginning.Answer: DAACSB: Information TechnologyDifficulty: 2: ModerateCourse LO: Explain how IS can enhance systems of collaboration and teamwork.Learning Obj: LO 14.5: Which collaboration information system is right for your team? Classification: Concept49) With the Minimal collaboration tool set, a participant should be able to collaborate with his or her team, though he or she will get little support from the software.Answer: TRUEAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Explain how IS can enhance systems of collaboration and teamwork.Learning Obj: LO 14.5: Which collaboration information system is right for your team? Classification: Concept50) The Good collaboration tool set includes content management and control, workflow control, online meetings in which participants can view shared whiteboards, applications, and monitors. Answer: FALSEAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Explain how IS can enhance systems of collaboration and teamwork.Learning Obj: LO 14.5: Which collaboration information system is right for your team? Classification: Concept51) In the product power curve, the Minimal product set has some power at time zero. Answer: TRUEAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Explain how IS can enhance systems of collaboration and teamwork.Learning Obj: LO 14.5: Which collaboration information system is right for your team? Classification: Concept52) While using the Minimal collaboration tool set, it must be ensured that one user's work does not conflict with another's.Answer: TRUEAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Explain how IS can enhance systems of collaboration and teamwork.Learning Obj: LO 14.5: Which collaboration information system is right for your team? Classification: Concept53) What are the three sets of collaboration tools?Answer: The three sets of collaboration tools are the Minimal, Good, and Comprehensive tool sets. Their features are as follows:1. The Minimal collaboration tool set has the minimum possible set of tools. With this set, a participant should be able to collaborate with his or her team, though he or she will get little support from the software.2. With the Good collaboration tool set, a participant will have the ability to conduct multiparty audio and video virtual meetings, and he or she will also have support for concurrent access to document, spreadsheet, and presentation files.3. The Comprehensive collaboration tool set has a full set of features, including content management and control, workflow control, online meetings in which participants can view shared whiteboards, applications, and monitors.AACSB: Information TechnologyDifficulty: 2: ModerateCourse LO: Explain how IS can enhance systems of collaboration and teamwork.Learning Obj: LO 14.5: Which collaboration information system is right for your team? Classification: Concept。
信息管理系统专业英语第二版参考问题详解
Unit 1【Ex1.】根据课文容，回答以下问题。
1．In human terms and in the broadest sense, information is anything that you are capable of perceiving. 2．It includes written munications, spoken munications, photographs, art, music, and nearly anything that is perceptible.3．If we consider information in the sense of all stimuli as information, then we can’t really find organization in all cases.4．No.5．Traditionally, in libraries, information was contained in books, periodicals, newspapers, and other types of recorded media. People access it through a library’s catalog and with the assistance of indexes, in the case of periodical and newspaper articles.6．puterized “information systems〞.7．The problem for most researchers is that they have yet to discover the organizing principles that are designed to help them find the information they need.8．For library materials, the organizing principle is a detailed subject classification system available for searching in an online “catalog〞.9．The one thing mon to all of these access systems is organization.10．No, it isn’t.【Ex2.】根据给出的汉语词义和规定的词类写出相应的英语单词。
管理信息系统课后习题答案
管理信息系统课后习题答案一、名词解释1. 管理信息系统（Management Information System，MIS）：管理信息系统是一种旨在提高组织管理效率、决策质量和业务流程的集成信息系统。
它通过计算机技术、通信技术和数据库技术，对组织内部和外部信息进行有效管理和利用。
2. 数据库管理系统（Database Management System，DBMS）：数据库管理系统是一种用于管理数据库的软件，它提供数据的定义、创建、维护、查询和更新等功能。
3. 决策支持系统（Decision Support System，DSS）：决策支持系统是一种辅助决策者进行决策的信息系统，它通过分析、模拟和预测等功能，为决策者提供有价值的信息。
二、选择题1. 以下哪个选项不属于管理信息系统的功能？A. 数据采集B. 数据处理C. 数据存储D. 数据传输答案：D2. 以下哪个选项不是数据库管理系统的基本功能？A. 数据定义B. 数据创建C. 数据维护D. 数据加密答案：D三、简答题1. 简述管理信息系统的特点。
答：管理信息系统具有以下特点：（1）面向管理：管理信息系统以提高组织管理效率、决策质量和业务流程为目标。
（2）集成性：管理信息系统将组织内部和外部信息进行集成，形成一个统一的信息系统。
（3）实时性：管理信息系统可以实时处理和传递信息，满足管理活动的实时需求。
（4）动态性：管理信息系统可以根据组织发展和外部环境的变化，不断调整和优化。
（5）安全性：管理信息系统具有严格的安全保障措施，确保信息的保密性、完整性和可用性。
2. 简述决策支持系统的组成。
答：决策支持系统主要由以下几部分组成：（1）数据库：存储与决策相关的数据，为决策者提供数据支持。
（2）模型库：存储各种决策模型，用于分析、模拟和预测。
（3）知识库：存储与决策相关的知识，如专家经验、领域知识等。
（4）用户界面：为用户提供交互式操作界面，方便用户使用决策支持系统。
管理信息系统双语总复习
管 理 信 息 系 统
2. Information system strategies for dealing with competitive forces: ★ ★
Low-Cost leadership(成本领先 成本领先) 成本领先 Product differentiation（产品差异化） （产品差异化） Focus on market niche（集中于市场定位） （集中于市场定位） Strengthen customer and supplier intimacy（增强顾客和供应商的亲 （ 密）
3
管理信息系统双语——总复习 3. Information VS Data ★ ★ ★ ★ ★
Information: data that have been shaped into a form that is meaningful and useful to human beings. Data: are streams of raw facts representing events occurring in organizations or the physical environment before they have been organized and arranged into a form that people can understand and use.
7
管理信息系统双语——总复习 Systems from a Constituency Perspective: ★ ★ ★
Transaction Processing Systems(TPS), Management Information Systems(MIS),
管 理 信 息 系 统
《信息管理与信息系统》专业外语课后答案
《信息管理与信息系统》专业外语课后答案英译汉英文单词解释Unit 11. Management is the attainment of organizational goals in an effective and efficient manner through planning, organizing, leading, and controlling organizational resources.管理是组织目标通过计划、组织、领导、控制组织资源实现的有效方式。
2. Planning defines where the organization wants to be in the future and how to get there.计划决定了组织将来的发展方向和实现方式。
3. Organization failure can occur when managers are not serious about control or lack control information.组织的失败往往在管理人员不认真对待控制或缺乏控制的信息时发生。
4. The ultimate responsibility of managers is to achieve high performance, which is the attainment of organizational goals by using resources in an efficient and effective manner.管理人员的最终责任是获得高业绩，这是组织目标实现的一种有效的利用资源和有效的方式。
5. There are no “peopleless” organizations, so managers must learn how to motivate, lead and communicate; they must also understandinterpersonal relations and the behavior of groups of people.没有任何“peopleless”组织,所以经理们必须学会如何激励、领导和交流,他们也必须理解人际关系和各种人群的行为。
管理信息系统(第9版)精要版原书英文版题库答案第5章
Essentials of Management Information Systems, 9e (Laudon/Laudon)Chapter 5 Foundations of Business Intelligence: Databases andInformation Management1) Each characteristic or quality describing a particular entity is called an attribute. Answer: TRUEDiff: 2 Page Ref: 160AACSB: Reflective ThinkingCASE: Comprehension2) A grouping of characters into a word, a group of words, or a complete number is called a record.Answer: FALSEDiff: 2 Page Ref: 160AACSB: Reflective ThinkingCASE: Comprehension3) Every record in a file should contain at least one key field.Answer: TRUEDiff: 1 Page Ref: 160AACSB: Reflective ThinkingCASE: Comprehension4) In normalization, complex groupings of data are streamlined to eliminate awkward many-to-many relationships.Answer: TRUEDiff: 2 Page Ref: 163AACSB: Reflective ThinkingCASE: Comprehension5) DBMS simplify how end users work with databases by separating the logical and physical views of the data.Answer: TRUEDiff: 2 Page Ref: 165AACSB: Reflective ThinkingCASE: Comprehension6) Many applications today require databases that can store and retrieve multimedia. Answer: TRUEDiff: 1 Page Ref: 169AACSB: Reflective ThinkingCASE: Comprehension7) One of the drawbacks to OODBMS is that they cannot work with applets.Answer: FALSEDiff: 2 Page Ref: 169AACSB: Reflective ThinkingCASE: Comprehension8) OODBMS are slower than relational DBMS.Answer: TRUEDiff: 2 Page Ref: 169AACSB: Reflective ThinkingCASE: Comprehension9) A data warehouse may include information from legacy systems.Answer: TRUEDiff: 2 Page Ref: 170AACSB: Reflective ThinkingCASE: Comprehension10) A data warehouse is typically comprised of several smaller data marts.Answer: FALSEDiff: 2 Page Ref: 170, 172AACSB: Reflective ThinkingCASE: Comprehension11) OLAP is a key tool of BI.Answer: TRUEDiff: 2 Page Ref: 173AACSB: Use of ITCASE: Comprehension12) OLAP is used to find hidden patterns and relationships in large databases, and infer rules from these to infer future behavior.Answer: FALSEDiff: 2 Page Ref: 174AACSB: Reflective ThinkingCASE: Comprehension13) Data mining can be a challenge to individual privacy.Answer: TRUEDiff: 2 Page Ref: 176AACSB: Reflective ThinkingCASE: Comprehension14) Predictive analysis is a technique of data mining.Answer: FALSEDiff: 3 Page Ref: 175AACSB: Reflective ThinkingCASE: Comprehension15) Implementing a Web interface for a database requires changes to the database itself. Answer: FALSEDiff: 2 Page Ref: 177AACSB: Reflective ThinkingCASE: Comprehension16) Common Gateway Interface is a specification for processing data on a Web server. Answer: TRUEDiff: 2 Page Ref: 177AACSB: Reflective ThinkingCASE: Comprehension17) In linking databases to the Web, the role of the application server is to host the DBMS. Answer: FALSEDiff: 3 Page Ref: 177AACSB: Use of ITCASE: Comprehension18) A firm’s information policy lays out who is responsible for updating and maintaining the information in a database system.Answer: TRUEDiff: 1 Page Ref: 178AACSB: Use of ITCASE: Comprehension19) The use of different terms for identifying data in a firm's various information systems is an example of redundant data.Answer: FALSEDiff: 2 Page Ref: 179AACSB: Reflective ThinkingCASE: Comprehension20) Data cleansing is the same process as data scrubbing.Answer: TRUEDiff: 2 Page Ref: 179AACSB: Reflective ThinkingCASE: Comprehension21) Which of the following is not a true statement about MDM?A) Its goal is to ensure a company is not using multiple versions of the same data.B) It is a multi-step process that includes business process analysis.C) It is a quality-of-data concept that is used to identify a company's most important data.D) Its goal is to create a single, authenticated master file for the company's data. Answer: CDiff: 2 Page Ref: 158AACSB: Analytic SkillsCASE: Evaluation in terms of assess22) What is the first step you should take in managing data for a firm?A) Identify the data needed to run the businessB) Cleanse the data before importing it to any databaseC) Normalize the data before importing to a databaseD) Audit your data qualityAnswer: ADiff: 2 Page Ref: 160AACSB: Analytic SkillsCASE: Synthesis in terms of assemble, plan23) An example of a pre-digital database is a:A) library’s card-catalog.B) cash register receipt.C) doctor’s office invoice.D) list of sales totals on a spreadsheet.Answer: ADiff: 2 Page Ref: 159AACSB: Analytic SkillsCASE: Analysis in terms of categorize24) Which of the following best illustrates the relationship between entities and attributes?A) The entity CUSTOMER with the attribute PRODUCTB) The entity CUSTOMER with the attribute ADDRESSC) The entity PRODUCT with the attribute PURCHASED) The entity PRODUCT with the attribute CUSTOMERAnswer: BDiff: 2 Page Ref: 160AACSB: Analytic SkillsCASE: Analysis in terms of categorize25) The type of logical database model that treats data as if they were stored in two-dimensional tables is the:A) OODBMS.B) pre-digital DBMS.C) relational DBMS.D) hierarchical DBMS.Answer: CDiff: 2 Page Ref: 160AACSB: Reflective ThinkingCASE: Comprehension26) What are the relationships that the relational database is named for?A) Relationships between rows and columnsB) Relationships between entitiesC) Relationships between fields and recordsD) Relationships between databasesAnswer: BDiff: 2 Page Ref: 160, 162AACSB: Analytic SkillsCASE: Analysis in terms of examine27) A characteristic or quality describing an entity is called a(n):A) field.B) tuple.C) key field.D) attribute.Answer: DDiff: 1 Page Ref: 160AACSB: Reflective ThinkingCASE: Comprehension28) The most basic business database is comprised of:A) three tables: for customers, suppliers and parts, and sales.B) four tables: for customers, suppliers, parts, and sales.C) four tables: for customers, employees, suppliers and parts, and table sales.D) five tables: for customers, employees, suppliers, products, and sales.Answer: DDiff: 3 Page Ref: 160AACSB: Analytic SkillsCASE: Analysis in terms of examine29) In a table for customers, the information about a single customer would reside in a single:A) field.B) row.C) column.D) table.Answer: BDiff: 2 Page Ref: 160AACSB: Reflective ThinkingCASE: Comprehension30) In a relational database, a record is also called a(n):A) tuple.B) row.C) entity.D) field.Answer: ADiff: 2 Page Ref: 160AACSB: Reflective ThinkingCASE: Comprehension31) A field identified in a table as holding the unique identifier of the table’s records is called the:A) primary key.B) key field.C) primary field.D) foreign key.Answer: ADiff: 2 Page Ref: 160AACSB: Reflective ThinkingCASE: Comprehension32) A field identified in a record as holding the unique identifier for that record is called the:A) primary key.B) key field.C) primary field.D) foreign key.Answer: BDiff: 2 Page Ref: 160AACSB: Reflective ThinkingCASE: Comprehension33) A schematic of the entire database that describes the relationships in a database is called a(n):A) data dictionary.B) intersection relationship diagram.C) entity-relationship diagram.D) data definition diagram.Answer: CDiff: 2 Page Ref: 162AACSB: Reflective ThinkingCASE: Comprehension34) A one-to-one relationship between two entities is symbolized in a diagram by a line that ends:A) in two short marks.B) in one short mark.C) with a crow’s foot.D) with a crow’s foot topped by a short mark.Answer: ADiff: 3 Page Ref: 162AACSB: Reflective ThinkingCASE: Comprehension35) A one-to-many relationship between two entities is symbolized in a diagram by a line that ends:A) in two short marks.B) in one short mark.C) with a crow’s foot.D) with a cr ow’s foot preceded by a short mark.Answer: DDiff: 3 Page Ref: 162AACSB: Reflective ThinkingCASE: Comprehension36) A table that links two tables that have a many-to-many relationship is often called a(n):A) derived table.B) intersection relation.C) foreign table.D) entity-relationship table.Answer: BDiff: 2 Page Ref: 162-163AACSB: Reflective ThinkingCASE: Comprehension37) The process of streamlining data to minimize redundancy and awkward many-to-many relationships is called:A) normalization.B) data scrubbing.C) data cleansing.D) data administration.Answer: ADiff: 2 Page Ref: 163AACSB: Reflective ThinkingCASE: Comprehension38) A DBMS makes the:A) physical database available for different logical views.B) logical database available for different analytical views.C) physical database available for different relational views.D) relational database available for different physical views.Answer: ADiff: 2 Page Ref: 165AACSB: Reflective ThinkingCASE: Comprehension39) The logical view of a database:A) shows how data are organized and structured on the storage media.B) presents an entry screen to the user.C) allows the creation of supplementary reports.D) presents data as they would be perceived by end users.Answer: DDiff: 2 Page Ref: 165AACSB: Reflective ThinkingCASE: Comprehension40) Which of the following is not a typical feature of DBMS?A) Data manipulation languageB) Report generation toolsC) Data dictionaryD) Query wizard toolAnswer: DDiff: 2 Page Ref: 166-1688AACSB: Reflective ThinkingCASE: Comprehension41) Oracle Database Lite is a:A) DBMS for small handheld computing devices.B) popular open-source DBMS.C) Mainframe relational DBMS.D) DBMS for midrange computers.Answer: ADiff: 2 Page Ref: 165AACSB: Reflective ThinkingCASE: Comprehension42) Access is a:A) DBMS for small handheld computing devices.B) popular open-source DBMS.C) DBMS for midrange computers.D) DBMS for desktop systems.Answer: DDiff: 2 Page Ref: 165AACSB: Reflective ThinkingCASE: Comprehension43) MySQL is a:A) DBMS for small handheld computing devices.B) popular open-source DBMS.C) mainframe relational DBMS.D) DBMS for desktop systems.Answer: BDiff: 2 Page Ref: 165AACSB: Reflective ThinkingCASE: Comprehension44) Microsoft SQL Server is a(n):A) DBMS for small handheld computing devices.B) Internet DBMS.C) Desktop relational DBMS.D) DBMS for midrange computers.Answer: DDiff: 2 Page Ref: 165AACSB: Reflective ThinkingCASE: Comprehension45) In a relational database, the three basic operations used to develop useful sets of data are:A) select, project, and where.B) select, join, and where.C) select, project, and join.D) select, from, and join.Answer: CDiff: 2 Page Ref: 166AACSB: Reflective ThinkingCASE: Comprehension46) The select operation:A) combines relational tables to provide the user with more information than is otherwise available.B) creates a subset consisting of columns in a table.C) identifies the table from which the columns will be selected.D) creates a subset consisting of all records in the file that meets stated criteria.Answer: DDiff: 2 Page Ref: 166AACSB: Reflective ThinkingCASE: Comprehension47) The join operation:A) combines relational tables to provide the user with more information than is otherwise available.B) identifies the table from which the columns will be selected.C) creates a subset consisting of columns in a table.D) organizes elements into segments.Answer: ADiff: 2 Page Ref: 166AACSB: Reflective ThinkingCASE: Comprehension48) The project operation:A) combines relational tables to provide the user with more information than is otherwise available.B) creates a subset consisting of columns in a table.C) organizes elements into segments.D) identifies the table from which the columns will be selected.Answer: BDiff: 2 Page Ref: 166AACSB: Reflective ThinkingCASE: Comprehension49) The data dictionary serves as an important data management tool by:A) assigning attributes to the data.B) creating an inventory of data definitions contained in the database.C) specifying the structure of the content of the database.D) maintaining data in updated form.Answer: BDiff: 2 Page Ref: 166AACSB: Reflective ThinkingCASE: Comprehension50) An automated or manual file that stores information about data elements and data characteristics such as usage, physical representation, ownership, authorization, and security is the:A) data dictionary.B) data definition diagram.C) entity-relationship diagram.D) relationship dictionary.Answer: ADiff: 2 Page Ref: 166AACSB: Reflective ThinkingCASE: Comprehension51) The specialized language programmers use to add and change data in the database is called:A) data dictionary language.B) data manipulation language.C) Structured Query Language.D) data definition language.Answer: BDiff: 2 Page Ref: 166AACSB: Reflective ThinkingCASE: Comprehension52) The most prominent data manipulation language today is:A) Access.B) DB2.C) SQL.D) Crystal Reports.Answer: CDiff: 1 Page Ref: 168AACSB: Reflective ThinkingCASE: Comprehension53) DBMS typically include report-generating tools in order to:A) retrieve and display data.B) display data in an easier-to-read format.C) display data in graphs.D) perform predictive analysis.Answer: BDiff: 2 Page Ref: 168AACSB: Reflective ThinkingCASE: Comprehension54) The type of database management approach that can handle multimedia is the:A) hierarchical DBMS.B) relational DBMS.C) network DBMS.D) object-oriented DBMS.Answer: DDiff: 2 Page Ref: 169AACSB: Reflective ThinkingCASE: Comprehension55) Which of the following database types is useful for storing Java applets as well as handling large numbers of transactions?A) Relational DBMSB) Hierarchical DBMSC) Object-relational DBMSD) OODBMSAnswer: CDiff: 2 Page Ref: 169AACSB: Reflective ThinkingCASE: Comprehension56) A data warehouse is composed of:A) historical data.B) current data.C) internal and external data sources.D) both historical and current data.Answer: DDiff: 3 Page Ref: 170AACSB: Reflective ThinkingCASE: Comprehension57) Which of the following statements about data warehouses is not true?A) They store supply data to be used across the enterprise for management analysis and decision making.B) Data warehouse systems provide a range of ad hoc and standardized query tools, analytical tools, and graphical reporting facilities.C) They may include data from Web site transactions.D) Data warehouse systems provide easy-to-use tools for managers to easily update data. Answer: DDiff: 2 Page Ref: 170AACSB: Use of ITCASE: Comprehension58) A data mart usually can be constructed more rapidly and at lower cost than a data warehouse because:A) it typically focuses on a single subject area or line of business.B) all the information is historical.C) it uses a Web interface.D) all of the information belongs to a single company.Answer: ADiff: 2 Page Ref: 172-173AACSB: Reflective ThinkingCASE: Evaluation in terms of weighing alternatives59) Tools for consolidating, analyzing, and providing access to vast amounts of data to help users make better business decisions are known as:A) DSS.B) business intelligence.C) OLAP.D) data mining.Answer: BDiff: 2 Page Ref: 173AACSB: Use of ITCASE: Comprehension60) The tool that enables users to view the same data in different ways using multiple dimensions is:A) predictive analysis.B) SQL.C) OLAP.D) data mining.Answer: CDiff: 2 Page Ref: 174AACSB: Reflective ThinkingCASE: Comprehension61) OLAP is a tool for enabling:A) users to obtain online answers to ad hoc questions in a rapid amount of time.B) users to view both logical and physical views of data.C) programmers to quickly diagram data relationships.D) programmers to normalize data.Answer: ADiff: 2 Page Ref: 174AACSB: Reflective ThinkingCASE: Comprehension62) Data mining is a tool for allowing users to:A) quickly compare transaction data gathered over many years.B) find hidden relationships in data.C) obtain online answers to ad hoc questions in a rapid amount of time.D) summarize massive amounts of data into much smaller, traditional reports. Answer: BDiff: 2 Page Ref: 175AACSB: Reflective ThinkingCASE: Comprehension63) In terms of the data relationships found by data mining, associations refers to:A) events linked over time.B) patterns that describe a group to which an item belongs.C) occurrences linked to a single event.D) undiscovered groupings.Answer: CDiff: 2 Page Ref: 175AACSB: Reflective ThinkingCASE: Comprehension64) In terms of the data relationships found by data mining, sequences refers to:A) events linked over timeB) patterns that describe a group to which an item belongs.C) occurrences linked to a single event.D) undiscovered groupings.Answer: ADiff: 2 Page Ref: 175AACSB: Reflective ThinkingCASE: Comprehension65) An alternative to using application server software for interfacing between a Web server and back-end databases is:A) CGI.B) HTML.C) Java.D) SQL.Answer: ADiff: 2 Page Ref: 177AACSB: Reflective ThinkingCASE: Comprehension66) Businesses use ________ tools to search and analyze unstructured data sets, such as e-mails and memos.A) OODBMSB) Web miningC) text miningD) OLAPAnswer: CDiff: 2 Page Ref: 177AACSB: Reflective ThinkingCASE: Comprehension67) The confusion created by ________ makes it difficult for companies to create customer relationship management, supply chain management, or enterprise systems that integrate data from different sources.A) batch processingB) data redundancyC) data independenceD) online processingAnswer: BDiff: 2 Page Ref: 179AACSB: Use of ITCASE: Comprehension68) Detecting and correcting data in a database or file that are incorrect, incomplete, improperly formatted, or redundant is called:A) data auditing.B) defragmentationC) data scrubbingD) data optimizationAnswer: CDiff: 2 Page Ref: 179AACSB: Reflective ThinkingCASE: Comprehension69) Which of the following would you use to find patterns in user interaction data recorded by Web servers?A) Web usage miningB) Web server miningC) Web structure miningD) Web content miningAnswer: ADiff: 2 Page Ref: 176AACSB: Reflective ThinkingCASE: Comprehension70) Which of the following would you use to find out which Web sites with content related to database design were the most often linked to by other Web sites?A) Web usage miningB) Web server miningC) Web structure miningD) Web content miningAnswer: CDiff: 2 Page Ref: 176AACSB: Analytic SkillsCASE: Analysis in terms of categorize71) Relational database systems try to enforce ________ rules to ensure that relationships between coupled tables remain consistent.Answer: referential integrityDiff: 3 Page Ref: 163AACSB: Reflective ThinkingCASE: Comprehension72) A(n) ________ is special software for creating, storing, organizing, and accessing data froma database.Answer: database management system/DBMSDiff: 2 Page Ref: 165AACSB: Reflective ThinkingCASE: Comprehension73) A(n) ________ view shows data as it is actually organized and structured on the storage media.Answer: physicalDiff: 2 Page Ref: 165AACSB: Reflective ThinkingCASE: Comprehension74) A(n) ________ is a language associated with a database management system that end users and programmers use to manipulate data in the database.Answer: data manipulation languageDiff: 2 Page Ref: 166AACSB: Reflective ThinkingCASE: Comprehension75) A(n) ________ is an approach to data management that stores both data and procedures acting on the data as objects that can be automatically retrieved and shared.Answer: object-oriented DBMSDiff: 2 Page Ref: 169AACSB: Reflective ThinkingCASE: Comprehension76) A(n) ________ stores current and historical data of potential interest to decision makers throughout the company.Answer: data warehouseDiff: 2 Page Ref: 170AACSB: Use of ITCASE: Comprehension77) A(n) ________ is a dedicated computer in a client/server environment that hosts a DBMS. Answer: database serverDiff: 2 Page Ref: 177AACSB: Reflective ThinkingCASE: Comprehension78) A(n) ________ specifies the formal rules governing the maintenance, distribution, and use of information in an organization.Answer: information policyDiff: 2 Page Ref: 178AACSB: Use of ITCASE: Comprehension79) ________ is a special organizational function that manages the policies and procedures through which data can be managed as an organizational resource.Answer: Data administrationDiff: 2 Page Ref: 178AACSB: Use of ITCASE: Comprehension80) A(n) ________ is a structured survey of the accuracy and level of completeness of the data in an information system.Answer: data quality auditDiff: 2 Page Ref: 180AACSB: Reflective ThinkingCASE: Comprehension81) The small publishing company you work for wants to create a new database for storing information about all of their author contracts. What difficulties do you anticipate?Answer: Data accuracy when the new data is input, establishing a good data model, determining which data is important and anticipating what the possible uses for the data will be, beyond looking up contract information, technical difficulties linking this system to existing systems, new business processes for data input and handling, and contracts management, determining how end users will use the data, making data definitions consistent with other databases, what methods to use to cleanse the data.Diff: 2 Page Ref: 165, 178-179AACSB: Analytic SkillsCASE: Synthesis in terms of bringing together different types of knowledge82) When you design the new contracts database for the publishing house mentioned above, what fields do you anticipate needing? Identify at least seven fields. Which of these fields might be in use in other databases of the company’s?Answer: Author first name, author last name, author address, agent name and address, title of book, book ISBN, date of contract, amount of money, payment schedule, date contract ends, author address. Other databases might be an author database (author names, address, and agent details), a book title database (title and ISBN of book), and financial database (payments made). Diff: 2 Page Ref: 160-163AACSB: Analytic SkillsCASE: Synthesis in terms of bringing together different types of knowledge83) What types of relationships are possible in a relational database? Describe and give an example of each.Answer: There are three types of relationships: one-to-one, one-to-many, and many-to-many.A one-to-one relationship occurs when each record in one table has only one related record in a second table. An example might be a table of salespeople and a separate table of company cars. Each salesperson can only have one car, or be related to the one car in the database. Aone-to-many relationship occurs when a record in one table has many related records in a second table. An example might be a table of salespeople and clients. Each salesperson may have several clients. A many-to-many relationship occurs when records in one table have many related records in a second table, and the records in the second table have many related records in the first table. An example might be a clients table and a products table. Clients may buy more than one product, and products are sold to more than one client.Diff: 3 Page Ref: 162-163AACSB: Analytic SkillsCASE: Synthesis in terms of build, model84) List and describe three main capabilities or tools of a DBMS.Answer: A DBMS includes capabilities and tools for organizing, managing, and accessing the data in the database. The most important are its data definition capability, data dictionary, and data manipulation language. The data definition capability specifies the structure of the contentof the database. It is used to create database tables and to define the characteristics of the fieldsin each table. This information about the database would be documented in a data dictionary. A data dictionary is an automated or manual file that stores definitions of data elements and their characteristics. Data dictionaries for large corporate databases may capture additional information, such as usage; ownership (who in the organization is responsible for maintaining the data); authorization; security; and the individuals, business functions, programs, and reports that use each data element. The data manipulation language is a specialized language used to add, change, delete, and retrieve the data in the database. This language contains commands that permit end users and programming specialists to extract data from the database to satisfy information requests and develop applications.Diff: 2 Page Ref: 166-168AACSB: Analytic SkillsCASE: Analysis in terms of summarize85) List at least three causes of to data redundancy and inconsistency.Answer: Data redundancy and inconsistency can occur because of (1) different groups in an organization independently collecting the same piece of information in different systems; (2) employing different names and descriptions for the same entities or attributes; (3) failing to normalize a database; (4) incorrect data entry or failing to enforce consistency within the database; (5) lack of data cleansing or scrubbing.Diff: 2 Page Ref: 179AACSB: Analytic SkillsCASE: Analysis in terms of summarize86) Identify and describe the three basic operations used to extract useful sets of data from a relational database?Answer: The select operation creates a subset consisting of all records (rows) in the table that meet stated criteria. The join operation combines relational tables to provide the user with more information than is available in individual tables. The project operation creates a subset consisting of columns in a table, permitting the user to create new tables that contain only the information required.Diff: 2 Page Ref: 166AACSB: Analytic SkillsCASE: Analysis in terms of summarize87) Describe the ways in which database technologies could be used by an office stationery supply company to achieve low-cost leadership.Answer: Student answers will vary; an example answer is: Databases could be used to make the supply chain more efficient and minimize warehousing and transportation costs. You can use OLAP to better analyze sales forecasts. You can also use sales databases and predictive analysis to determine what supplies are in demand by which customers, and whether needs are different in different geographical areas. DSS databases could be used to predict future trends in office supply needs, to help anticipate demand. You could use text mining to identify service issues or inefficiencies within the company. Databases could be used to determine the most efficient methods of transportation and delivery. In addition you could allow customers to order supplies through the Web and have these orders influence the entire supply chain and minimize warehousing costs.Diff: 3 Page Ref: 170-178AACSB: Analytic SkillsCASE: Synthesis in terms of bringing together knowledge from different places; Evaluation in terms of predict, assess88) Describe the ways in which database technologies could be used by an office stationery supply company to achieve product differentiation.Answer: Product databases could be made available to customers for greater convenience ordering online. Databases could be used to track customer preferences, to help anticipate customer desires. Sales databases could also help a client anticipate when they would needre-supply, providing an additional service. Data mining could help anticipate trends in sales or other factors to help determine new services and products to sell the clients. You could use web mining to analyze any web customer usage data to determine what products or features customers wanted.Diff: 3 Page Ref: 170-178AACSB: Analytic SkillsCASE: Synthesis in terms of bringing together knowledge from different places; Evaluation in terms of predict, assess。
管理信息系统精要版最新版英文教学课件第1章
Business Information Systems
in Your Career
Essentials of Management Information Systems
Chapter 1 Business Information Systems in Your Career
STUDENT LEARNING OBJECTIVES
Essentials of Management Information Systems
Chapter 1 Business Information Systems in Your Career
The Role of Information Systems in Business Today
Interactive Session: People Meet the New Mobile Workers • Read the Interactive Session and then discuss the following questions:
Essentials of Management Information Systems
Chapter 1 Business Information Systems in Your Career
THE SF GIANTS WIN BIG WITH INFORMATION TECHNOLOGY
• San Franciso Giansts/AT&T Stadium uses Fieldf/x to improve team decision making, Qcue to provide dynamic ticket pricing, and wireless technology to provide services for fans.
管理信息系统 作业题目及答案(双语)
1. Which four reasons do make IT a difference to the success of a business? Explain them simply. IT对于企业的成功有哪4个方面的原因，简单说说。
There are four reasons why IT makes a difference to the success of a business:1) Capital management 资产管理a) IT is the largest single component of capital investment in the United States.b) About $1.8 trillion is spent each year by American businesses.c) Managers and business students need to know how to invest this capital wisely.d) The success of your business in the future may well depend on how you makeIT investment decisions.2) Foundation of doing business 业务流程建设a) Most businesses today could not operate without extensive use of informationsystems and technologies.b) IT can increase market share.c) IT can help a business become a high-quality, low-cost producer.d) IT is vital to the development of new products.3) Productivity 生产力a) IT is one of the most important tools managers have to increase productivityand efficiency of businesses.b) According to the Federal Reserve Bank, IT has reduced the rate of inflation by0.5 to 1% in the last decade. For firms this means IT is a major factor inreducing costs.c) It is estimated that IT has increased productivity in the economy by about 1% inthe last decade. For firms this means IT is a major source of labor and capitalefficiency.4) Strategic opportunity and advantage 战略机会和优势a) Create competitive advantage: IT makes it possible to develop competitiveadvantages.b) New Business Models: Dell Computer has built its competitive advantage on anIT enabled build-to-order business model that other firms have not been able toimitate.c) Create new services: eBay has developed the largest auction trading platformfor millions of individuals and businesses. Competitors have not been able toimitate its success.d) Differentiate yourself from your competitors: Amazon has become the largestbook retailer in the United States on the strength of its huge online inventoryand recommender system. It has no rivals in size and scope.2. What are three dimensions of the IS? Explain them simply. 信息管理的3个维度是什么，请简单说说。
Management Information System(Chapter1-2)管理信息系统双语教学课件
Channels of communication
1. 2. 3. 4. Telephone Written reports Face-to-face Newspapers, journals, magazines 5. Internet (email, QQ, MSN,
Workgroup, Activity Directory, BBS and so on)
Others about the Unit
1. Unit Time: 60 hours 2. Unit Credit: 4 credits 3. Material Required for this Unit:
/zh-cn/powerpoint/FX100487762052.aspx
中文定义全文:
How dose a system work?
系统工作流程图
Input Process Output
Feedback loop
Monitored and ensure that systems are effective
What is a formal system?
一个正式的系统要具备:
Information flows within organization
1. Vertical information flows
2. Horizontal information flows
Thபைடு நூலகம் factors affect internal information flows
1. 2. 3. 4. 5. The structure of the organization Overall policy Procedures 公司业务流程 Management style 管理模式 Physical location of other branches 分支机构的地域条件
信息管理系统 management information system(第九版英文原版).
LearningObjectives Web Link VideoManagementWrap-up Managing the Digital FirmCase Study: DaimlerChrysler’s Agile Supply ChainSection 1.1: Why Information Systems?Why Information Systems MatterHow Much Does IT Matter?Why IT Now? Digital Convergence and the Changing Business EnvironmentSection 1.2: Perspectives on Information SystemsWhat Is an Information System?Window on Organizations:Cemex: A Digital Firm in the MakingWindow on Technology: UPS Competes Globally with Information TechnologyIt Isn’t Just Technology: A Business Perspective on Information SystemsDimensions of Information SystemsSection 1.3: Contemporary Approaches to Information SystemsTechnical ApproachBehavioral ApproachApproach of This Text: Sociotechnical SystemsSection 1.4: Learning to Use Information Systems: New Opportunities with TechnologyThe Challenge of Information Systems: Key Management IssuesIntegrating Text with Technology: New Opportunities for LearningLearning SupplementsMake IT Your BusinessSummaryKey TermsReview QuestionsDiscussion QuestionsApplication Software Exercise: Database Exercise: Adding Value to Information for ManagementDecision Making.Dirt Bikes U.S.A.: Preparing a Management Overview of the CompanyElectronic Commerce Project: Analyzing Shipping CostsGroup Project: Analyzing a Business SystemCase Study: Dollar General: Heavy on Organization, Light on SystemsLearningObjectives Web Link Video Management Wrap-upLearningObjectives Web Link VideoManagementWrap-up Information Systems in the EnterpriseCase Study: Fast Fashion, Hot SystemsSection 2.1: Major Types of Systems in OrganizationsDifferent Kinds of SystemsFour Major Types of SystemsRelationship of Systems to One AnotherSection 2.2: Systems from a Functional PerspectiveSales and Marketing SystemsManufacturing and Production SystemsWindow on Organizations:Product Life Cycle Management Systems:Faster Products, Faster ProcessesFinance and Accounting SystemsHuman Resources SystemsSection 2.3: Integrating Functions and Business Processes: Introduction to Enterprise ApplicationsBusiness Processes and Information SystemsSystems for Enterprise-Wide Process IntegrationOverview of Enterprise ApplicationsWindow on Technology: Haworth Overhauls Supply Chain ManagementSection 2.4: Management Opportunities, Challenges, and SolutionsOpportunitiesManagement ChallengesSolution GuidelinesLearning SupplementsMake IT Your BusinessSummaryKey TermsReview QuestionsDiscussion QuestionsApplication Software Exercise: Spreadsheet Exercise: Improving Supply ChainManagementDirt Bikes U.S.A.: Analyzing Financial PerformanceElectronic Business Project: Planning Transportation LogisticsGroup Project: Describing Management Decisions and SystemsCase Study: Snyder’s of Hanover: New Systems for an Old Family CompanyLearningObjectives Web Link Video Management Wrap-upPrentice Hall © 2006 | Azimuth Interactive Inc. © 2006LearningObjectives Web Link VideoManagementWrap-up Information Systems, Organizations, Management, and StrategyCase Study: Gallo Winery Leads by Blending Business with TechnologySection 3.1: Organizations and Information SystemsWhat Is an Organization?Common Features of OrganizationsUnique Features of OrganizationsWindow on Organizations:E-Commerce North and South of the BorderOrganizing the IT FunctionSection 3.2: How Information Systems Impact Organizations and Business Firms Economic ImpactsOrganizational and Behavioral ImpactsThe Internet and OrganizationsSection 3.3: The Impact of IT on Management Decision MakingHow IT Affects Management Decision MakingThe Role of Managers in OrganizationsModels of Decision MakingImplications for the Design and Understanding of Information SystemsSection 3.4: Information Systems and Business StrategyBusiness-Level Strategy: The Value Chain ModelWindow on Technology: Hotel Loyalty Programs Become CompetitiveWeaponsFirm-Level Strategy and Information TechnologyIndustry-Level Strategy and Information Systems: Competitive Forces andNetwork EconomicsSection 3.5: Management Opportunities, Challenges, and SolutionsOpportunitiesManagement ChallengesSolution GuidelinesLearning SupplementsMake IT Your BusinessSummaryKey TermsReview QuestionsDiscussion QuestionsApplication Software Exercise: Database Exercise: Using a Database for StrategicBusiness DevelopmentDirt Bikes U.S.A.: Performing a Competitive Analysis for Dirt BikesElectronic Commerce Project: Configuring and Pricing an AutomobileGroup Project: Identifying Opportunities for Strategic Information SystemsCase Study: Can Albertsons Trounce Wal-Mart with Advanced InformationTechnology?LearningObjectives Web Link Video Management Wrap-upPrentice Hall © 2006 | Azimuth Interactive Inc. © 2006LearningObjectives Web Link VideoManagementWrap-up The Digital Firm: Electronic Business and Electronic CommerceCase Study: Corrugated Supplies: The Internet Helps a Small Company Act BigSection 4.1: Electronic Business, Electronic Commerce, and the Emerging Digital Firm Internet Technology and the Digital FirmNew Business Models and Value PropositionsSection 4.2: Electronic CommerceCategories of Electronic CommerceCustomer-Centered RetailingBusiness-to-Business Electronic Commerce: New Efficiencies andRelationshipsElectronic Commerce Payment SystemsWindow on Technology: Volkswagen Revs Up Its B2B NetworkSection 4.3: Electronic Business and the Digital FirmHow Intranets Support Electronic BusinessIntranet Applications for Electronic BusinessWindow on Organizations:CARE’s Humanitarian IntranetsBusiness Process IntegrationSection 4.4: Management Opportunities, Challenges, and SolutionsOpportunitiesManagement ChallengesSolution GuidelinesLearning SupplementsMake IT Your BusinessSummaryKey TermsReview QuestionsDiscussion QuestionsApplication Software Exercise: Spreadsheet Exercise: Analyzing a Dot-Com BusinessDirt Bikes U.S.A.: Developing an E-Commerce StrategyElectronic Commerce Project: Comparing Online Storefront Hosting ServicesGroup Project: Performing a Competitive Analysis of E-Commerce SitesCase Study: Can the Music Industry Change Its Tune?LearningObjectives Web Link Video Management Wrap-upPrentice Hall © 2006 | Azimuth Interactive Inc. © 2006LearningObjectives Web Link VideoManagementWrap-up Ethical and Social Issues in the Digital FirmCase Study: “Attention Shoppers: Background Checks for Sale”Section 5.1: Understanding Ethical and Social Issues Related to SystemsA Model for Thinking About Ethical, Social, and Political IssuesFive Moral Dimensions of the Information AgeKey Technology Trends That Raise Ethical IssuesSection 5.2: Ethics in an Information SocietyBasic Concepts: Responsibility, Accountability, and LiabilityEthical AnalysisProfessional Codes of ConductSome Real-World Ethical DilemmasSection 5.3: The Moral Dimensions of Information SystemsInformation Rights: Privacy and Freedom in the Internet AgeProperty Rights: Intellectual PropertyAccountability, Liability, and ControlSystem Quality: Data Quality and System ErrorsWindow on Technology: When Software Kills: What Happened atPanama’s National Cancer InstituteQuality of Life: Equity, Access, and BoundariesWindow on Management: Can the Spamming Monster Be Tamed?Section 5.4: Management Opportunities, Challenges, and SolutionsOpportunitiesManagement ChallengesSolution GuidelinesLearning SupplementsMake IT Your BusinessSummaryKey TermsReview QuestionsDiscussion QuestionsApplication Software Exercise: Word Processing and Web Page Development ToolExercise: Creating a Simple Web SiteDirt Bikes USA: Developing a Web Site Privacy PolicyElectronic Commerce Project: Using Internet Newsgroups for Online Market ResearchGroup Project: Developing a Corporate Ethics CodeCase Study: Security Versus Privacy: Does Terrorism Change the Debate?LearningObjectives Web Link Video Management Wrap-upPrentice Hall © 2006 | Azimuth Interactive Inc. © 2006LearningObjectives Web Link VideoManagementWrap-up IT Infrastructure and PlatformsCase Study: Hong Kong’s New World Telecommunications Prospers with a New IT InfrastructureSection 6.1: IT InfrastructureDefining IT InfrastructureLevels of IT InfrastructureEvolution of IT Infrastructure: 1950–2005Technology Drivers of Infrastructure EvolutionSection 6.2: Infrastructure ComponentsComputer Hardware PlatformsOperating System PlatformsEnterprise Software ApplicationsData Management and StorageNetworking/Telecommunications PlatformsInternet PlatformsConsulting and System Integration ServicesSection 6.3: Contemporary Hardware Platform TrendsThe Integration of Computing and Telecommunications PlatformsGrid ComputingOn-Demand Computing (Utility Computing)Autonomic ComputingWindow on Management: On-Demand Computing at Qantas Airwaysand Ford Motor Company EuropeEdge ComputingSection 6.4: Contemporary Software Platform TrendsThe Rise of Linux and Open-Source SoftwareJava Is EverywhereWindow on Technology: Two Canadian Cities Go for LinuxSoftware for Enterprise IntegrationSoftware OutsourcingSection 6.5: Management Opportunities, Challenges, and SolutionsOpportunitiesManagement ChallengesSolution GuidelinesLearning SupplementsMake IT Your BusinessSummaryKey TermsReview QuestionsDiscussion QuestionsApplication Software Exercise: Spreadsheet Exercise: Evaluating Computer Hardwareand Software OptionsDirt Bikes USA: Analyzing the Total Cost of Ownership (TCO) of Desktop SoftwareAssetsElectronic Business Project: Planning and Budgeting for a Sales ConferenceGroup Project: Evaluating Server Operating SystemsCase Study: 99 Cents Only Stores: IT Infrastructure on a BudgetLearningObjectives Web Link Video Management Wrap-upPrentice Hall © 2006 | Azimuth Interactive Inc. © 2006LearningObjectives Web Link VideoManagementWrap-up IT Infrastructure and PlatformsCase Study: Better Data Help Virgin Mobile Australia Win the Customer WarsSection 7.1: Organizing Data in a Traditional File EnvironmentFile Organization Terms and ConceptsProblems with the Traditional File EnvironmentSection 7.2: The Database Approach to Data ManagementDatabase Management SystemsTypes of DatabasesWindow on Organizations: A Database Helps P&G Manage ProductInformationSection 7.3: Creating a Database EnvironmentDesigning DatabasesDistributing DatabasesEnsuring Data QualitySection 7.4: Database TrendsMultidimensional Data AnalysisData Warehouses and Data MiningWindow on Technology: Large Data Warehouses: When Bigger IsBetterDatabases and the WebSection 7.5: Management Opportunities, Challenges, and SolutionsOpportunitiesManagement ChallengesSolution GuidelinesLearning SupplementsMake IT Your BusinessSummaryKey TermsReview QuestionsDiscussion QuestionsApplication Software Exercise: Database Exercise: Building a Relational Database fora Small BusinessDirt Bikes U.S.A.: Redesigning the Customer DatabaseElectronic Commerce Project: Searching Online DatabasesGroup Project: Creating Company-Wide Data StandardsCase Study: Database Woes Plague Homeland Security and Law EnforcementLearningObjectives Web Link Video Management Wrap-upPrentice Hall © 2006 | Azimuth Interactive Inc. © 2006LearningObjectives Web Link VideoManagementWrap-upTelecommunications, Networks, and the InternetCase Study: Okanagan-Skaha School District Does More with Less Using Networking and the InternetSection 8.1: Telecommunications and Networking in Today’s Business World The Business Telecommunications EnvironmentNetworking and Communications TrendsThe Business Value of Telecommunications and NetworkingSection 8.2: Contemporary Networking InfrastructureNetworks and Corporate InfrastructureKey Digital Networking TechnologiesPhysical Transmission MediaTypes of NetworksBroadband Network Services and TechnologiesSection 8.3: The InternetInternet Addressing, Architecture, and GovernanceInternet ServicesThe Internet and Business ValueThe World Wide webIntranets and ExtranetsNext-Generation Networks and Internet2Section 8.4: Technologies and Tools for Communication and E-BusinessE-Mail, Chat, Instant Messaging, and Electronic DiscussionsGroupware, Teamware, and Electronic ConferencingInternet TelephonyWindow on Organizations: Internet Telephones: Why Not?Virtual Private NetworksSection 8.5: Management Opportunities, Challenges, and SolutionsOpportunitiesManagement ChallengesSolution GuidelinesWindow on Management: Monitoring Employees on Networks:Unethical or Good Business?Learning SupplementsMake IT Your BusinessSummaryKey TermsReview QuestionsDiscussion QuestionsApplication Software Exercise: Spreadsheet Exercise: Analyzing Web Site VisitorsDirt Bikes U.S.A.: Using Internet Tools to Increase Efficiency and ProductivityElectronic Commerce Project: Using Web Search Engines for Business ResearchGroup Project: Identifying Strategic Opportunities for Networking TechnologyCase Study: Can REI Climb Higher with Networking and the Internet?LearningObjectives Web Link Video Management Wrap-upPrentice Hall © 2006 | Azimuth Interactive Inc. © 2006LearningObjectives Web Link VideoManagementWrap-up The Wireless RevolutionCase Study: The Boston Public Library Goes WirelessSection 9.1: The Wireless Computing LandscapeThe Wireless RevolutionBusiness Value of Wireless NetworkingWireless Transmission Media and DevicesCellular Network Standards and GenerationsMobile Wireless Standards for Web AccessSection 9.2: Wireless Computer Networks and Internet AccessBluetoothWi-FiWiMax and EV-DOWindow on Management: Wi-Fi: Starbuck’s Solution to GoSection 9.3: M-Commerce and Mobile ComputingM-Commerce Services and ApplicationsAccessing Information from the Wireless WebDigital Payment Systems and M-CommerceM-Commerce ChallengesSection 9.4: Wireless Technology in the EnterpriseWireless Applications for Customer Relationship ManagementWireless Supply Chain Management and Radio Frequency Identification(RFID)Wireless in Health CareWireless Sensor Networks and Pervasive ComputingWindow on Organizations: Does RFID Threaten Privacy?Section 9.5: Management Opportunities, Challenges, and SolutionsOpportunitiesManagement ChallengesSolution GuidelinesLearning SupplementsMake IT Your BusinessSummaryKey TermsReview QuestionsDiscussion QuestionsApplication Software Exercise: Spreadsheet Exercise: Comparing Wireless ServicesDirt Bikes U.S.A.: Determining the Cost of RFID SystemsElectronic Business Project: Identifying Wi-Fi Hotspots for Nomadic ComputingGroup Project: Comparing Mobile Internet Access SystemsCase Study: UPS versus FedEx: Two Competitors, Two Wireless StrategiesLearningObjectives Web Link Video Management Wrap-upPrentice Hall © 2006 | Azimuth Interactive Inc. © 2006LearningObjectives Web Link VideoManagementWrap-up Security and ControlCase Study: Wesfarmers Outsources to a Managed Security ServiceSection 10.1: System Vulnerability and AbuseWhy Systems Are VulnerableMalicious Software: Viruses, Worms, Trojan Horses, and SpywareHackers and CybervandalismComputer Crime and CyberterrorismInternal Threats: EmployeesSoftware VulnerabilitySection 10.2: Business Value of Security and ControlWindow on Technology: The Rush to PatchLegal and Regulatory Requirements for Electronic Records ManagementElectronic Evidence and Computer ForensicsSection 10.3: Establishing a Management Framework for Security and Control Types of Information Systems ControlsRisk AssessmentSecurity PolicyEnsuring Business ContinuityThe Role of Auditing in the Control ProcessSection 10.4: Technologies and Tools for Security and ControlWindow on Management: Deutsche Bank Ties Business ContinuityPlanning to the BusinessAccess ControlFirewalls, Intrusion Detection Systems, and Antivirus SoftwareSecuring Wireless NetworksEncryption and Public Key InfrastructureEnsuring Software ReliabilitySection 10.5: Management Opportunities, Challenges, and SolutionsOpportunitiesManagement ChallengesSolution GuidelinesLearning SupplementsMake IT Your BusinessSummaryKey TermsReview QuestionsDiscussion QuestionsApplication Software Exercise: Spreadsheet Exercise: Performing a Security RiskAssessmentDirt Bikes USA: Developing a Disaster Recovery PlanElectronic Business Project: Evaluating Security Outsourcing ServicesGroup Project: Analyzing Security VulnerabilitiesCase Study: Royal Bank of Canada’s Software WoesLearningObjectives Web Link Video Management Wrap-upLearningObjectives Web Link VideoManagementWrap-up Enterprise Applications and Business Process IntegrationCase Study: PNC Bank on Enterprise ApplicationsSection 11.1: Enterprise SystemsWhat Are Enterprise Systems?How Enterprise Systems WorkBusiness Value of Enterprise SystemsSection 11.2: Supply Chain Management SystemsThe Supply ChainInformation and Supply Chain ManagementSupply Chain Management ApplicationsSupply Chain Management and the InternetBusiness Value of Supply Chain Management SystemsSection 11.3: Customer Relationship Management SystemsCustomer Relationship Management and Partner Relationship ManagementCustomer Relationship Management ApplicationsOperational and Analytical CRMBusiness Value of Customer Relationship Management SystemsSection 11.4: Enterprise Integration TrendsExtending Enterprise SoftwareWindow on Organizations: CRM Drives Sales at Mercedes and SaabService Platforms and Business Process ManagementSection 11.5: Management Opportunities, Challenges, and SolutionsOpportunitiesManagement ChallengesWindow on Management:Why Novartis Backed Off from EnterpriseSoftwareSolution GuidelinesLearning SupplementsMake IT Your BusinessSummaryKey TermsReview QuestionsDiscussion QuestionsApplication Software Exercise: Database Exercise: Managing Customer ServiceRequestsDirt Bikes USA: Identifying Supply Chain Management SolutionsElectronic Business Project: Evaluating Supply Chain Management ServicesGroup Project: Analyzing Enterprise Process IntegrationCase Study: Can Information Systems Restore Profitability to Restoration Hardware?LearningObjectives Web Link Video Management Wrap-upPrentice Hall © 2006 | Azimuth Interactive Inc. © 2006LearningObjectives Web Link VideoManagementWrap-up Managing Knowledge in the Digital FirmCase Study: Cott Struggles to Manage Unstructured InformationSection 12.1: The Knowledge Management LandscapeImportant Dimensions of KnowledgeOrganizational Learning and Knowledge ManagementThe Knowledge Management Value ChainTypes of Knowledge Management SystemsSection 12.2: Enterprise-Wide Knowledge Management SystemsStructured Knowledge SystemsSemistructured Knowledge SystemsKnowledge Network SystemsWindow on Management: An Enterprise-Wide Knowledge ManagementSystem Pays Off for CuatrecasasSupporting Technologies: Portals, Collaboration Tools, and LearningManagement SystemsSection 12.3: Knowledge Work SystemsKnowledge Workers and Knowledge WorkRequirements of Knowledge Work SystemsWindow on Organizations: The U.S. Navy Creates the World’s LargestClassroomExamples of Knowledge Work SystemsSection 12.4: Intelligent TechniquesCapturing Knowledge: Expert SystemsOrganizational Intelligence: Case-Based ReasoningFuzzy Logic SystemsNeural NetworksGenetic AlgorithmsHybrid AI SystemsIntelligent AgentsSection 12.5: Management Opportunities, Challenges, and SolutionsOpportunitiesManagement ChallengesSolution GuidelinesLearning SupplementsMake IT Your BusinessSummaryKey TermsReview QuestionsDiscussion QuestionsApplication Software Exercise: Expert System Exercise: Building a Simple ExpertSystem for Retirement PlanningDirt Bikes USA: Identifying Opportunities for Knowledge ManagementElectronic Commerce Project: Using Intelligent Agents for Comparison ShoppingGroup Project: Rating Knowledge Network SystemsCase Study: Can Knowledge Management Systems Help PfizerLearningObjectives Web Link Video Management Wrap-upPrentice Hall © 2006 | Azimuth Interactive Inc. © 2006LearningObjectives Web Link VideoManagementWrap-up Enhancing Decision Making for the Digital FirmCase Study: Daimler’s Bremen Plant Optimizes Deliveries with a DSSSection 13.1: Decision Making and Decision-Support SystemsBusiness Intelligence and Decision SupportBusiness Value of Improved Decision MakingBusiness Decision Making and the Decision-Making ProcessTrends in Decision Support and Business IntelligenceSection 13.2: Systems for Decision SupportThe Difference between MIS and DSSTypes of Decision-Support SystemsWindow on Technology: Harrah’s Finds Diamonds in the Data MineComponents of DSSBusiness Value of DSSWeb-Based Customer Decision-Support SystemsWindow on Management: GIS Help the Elderly in SwedenSection 13.3: Group Decision-Support SystemsWhat Is a GDSS?Overview of a GDSS MeetingBusiness Value of GDSSSection 13.4: Executive Support in the EnterpriseThe Role of Executive Support Systems in the FirmBusiness Value of Executive Support SystemsExecutive Support Systems and the Digital FirmSection 13.5: Management Opportunities, Challenges, and SolutionsOpportunitiesManagement ChallengesSolution GuidelinesLearning SupplementsMake IT Your BusinessSummaryKey TermsReview QuestionsDiscussion QuestionsApplication Software Exercise: Spreadsheet Exercise: Performing Break-Even Analysisand Sensitivity AnalysisDirt Bikes USA: Analyzing the Impact of Component Price ChangesElectronic Commerce Project: Using a Web-Based DSS for Retirement PlanningGroup Project: Designing a University GDSSCase Study: Optimizing Operations at UPSLearningObjectives Web Link Video Management Wrap-upPrentice Hall © 2006 | Azimuth Interactive Inc. © 2006LearningObjectives Web Link VideoManagementWrap-up Redesigning the Organization with Information SystemsCase Study: Australia’s Victoria Country Fire Authority Responds with New SystemsSection 14.1: Systems as Planned Organizational ChangeLinking Information Systems to the Business PlanEstablishing Organizational Information RequirementsSystems Development and Organizational ChangeSection 14.2: Business Process Reengineering and Process ImprovementBusiness Process ReengineeringSteps in Effective ReengineeringProcess Improvement: Business Process Management, Total QualityManagement, and Six SigmaSection 14.3: Overview of Systems DevelopmentSystems AnalysisSystems DesignCompleting the Systems Development ProcessModeling and Designing Systems: Structured and Object-OrientedMethodologiesSection 14.4: Alternative Systems-Building ApproachesTraditional Systems Life CyclePrototypingEnd-User DevelopmentApplication Software Packages and OutsourcingWindow on Technology: New Systems Keep Elie Tahari a Top FashionInnovatorSection 14.5: Management Opportunities, Challenges, and SolutionsOpportunitiesManagement ChallengesWindow on Organizations: Wall Street Firms Grapple with Build VersusBuySolution GuidelinesLearning SupplementsMake IT Your BusinessSummaryKey TermsReview QuestionsDiscussion QuestionsApplication Software Exercise: Database Exercise: Designing a Customer System forAuto SalesDirt Bikes USA: Designing an Employee Training and Skills Tracking SystemElectronic Business Project: Redesigning Business Processes for Web ProcurementGroup Project: Preparing Web Site Design SpecificationsCase Study: Blue Rhino Slows Down to Get AheadLearningObjectives Web Link Video Management Wrap-upPrentice Hall © 2006 | Azimuth Interactive Inc. © 2006LearningObjectives Web Link VideoManagementWrap-upUnderstanding the Business Value of Systems and Managing Change Case Study: HSBC Malaysia: Master of Change ManagementSection 15.1: Understanding the Business Value of Information SystemsTraditional Capital Budgeting ModelsCase Example: Capital Budgeting for a New Supply Chain ManagementSystemStrategic ConsiderationsInformation Technology Investments and ProductivitySection 15.2: The Importance of Change Management in Information Systems Success and FailureInformation Systems Problem AreasWindow on Organizations: What’s Wrong with ?Change Management and the Concept of ImplementationCauses of Implementation Success and FailureWindow on Management: The Navy/Marine Corps Intranet Turns into aBattlegroundChange Management Challenges for Business Process Reengineering,Enterprise Applications, and Mergers and AcquisitionsSection 15.3: Managing ImplementationControlling Risk FactorsDesigning for the OrganizationSection 15.4: Management Opportunities, Challenges, and SolutionsOpportunitiesManagement ChallengesSolution GuidelinesLearning SupplementsMake IT Your BusinessSummaryKey TermsReview QuestionsDiscussion QuestionsApplication Software Exercise: Spreadsheet Exercise: Capital Budgeting for a NewCAD SystemDirt Bikes USA: Analyzing the Return on a New System InvestmentElectronic Business Project: Buying and Financing a HomeGroup Project: Identifying Implementation ProblemsCaseStudy: Can the IRS Modernize Its Systems?LearningObjectives Web Link Video Management Wrap-upPrentice Hall © 2006 | Azimuth Interactive Inc. © 2006LearningObjectives Web Link VideoManagementWrap-up Managing International Information SystemsCase Study: Dräger Safety Creates a Global Supply ChainSection 16.1: The Growth of International Information SystemsDeveloping an International Information Systems ArchitectureThe Global Environment: Business Drivers and ChallengesState of the ArtSection 16.2: Organizing International Information SystemsGlobal Strategies and Business OrganizationGlobal Systems to Fit the StrategyReorganizing the BusinessSection 16.3: Managing Global SystemsA Typical Scenario: Disorganization on a Global ScaleGlobal Systems StrategySection 16.4: Technology Issues and Opportunities for Global Value Chains Technology Challenges of Global SystemsManaging Global Software DevelopmentWindow on Management: Getting Systems to Work in China—SlowlySection 16.5: Management Opportunities, Challenges, and SolutionsOpportunitiesManagement ChallengesWindow on Organizatoins: Offshore Outsourcing: Good or Bad?Solution GuidelinesLearning Supplements。
管理信息系统(第9版)精要版原书英文版题库答案第1章
Essentials of Management Information Systems, 9e (Laudon/Laudon)Chapter 1 Business Information Systems in Your Career1) Internet advertising is growing at a rate of more than 30 percent a year.Answer: FALSEDiff: 3 Page Ref: 6AACSB: Reflective ThinkingCASE: Comprehension2) A business model describes how a company produces, delivers, and sells a product or service to create wealth.Answer: TRUEDiff: 1 Page Ref: 11AACSB: Reflective ThinkingCASE: Comprehension3) Information technology (IT) consists of all the hardware that a firm needs to use in order to achieve its business objectives, whereas information systems consist of all the hardware and software needed.Answer: FALSEDiff: 2 Page Ref: 13AACSB: Use of ITCASE: Comprehension4) Computers are only part of an information system.Answer: TRUEDiff: 1 Page Ref: 14AACSB: Use of ITCASE: Comprehension5) Information systems literacy describes the behavioral approach to information systems, while computer literacy describes the technical approach.Answer: FALSEDiff: 1 Page Ref: 15AACSB: Use of ITCASE: Comprehension6) The dimensions of information systems are people, organizations, and information technology.Answer: TRUEDiff: 1 Page Ref: 15AACSB: Use of ITCASE: Comprehension7) In order to understand how a specific business firm uses information systems, you need to know something about the history and culture of the company.Answer: TRUEDiff: 1 Page Ref: 15AACSB: Use of ITCASE: Comprehension8) Developing a new product, fulfilling an order, or hiring a new employee are all examples of business processes.Answer: TRUEDiff: 1 Page Ref: 16AACSB: Reflective ThinkingCASE: Comprehension9) Business processes are those logically related tasks for accomplishing tasks that have been formally encoded by an organization.Answer: FALSEDiff: 2 Page Ref: 16AACSB: Reflective ThinkingCASE: Comprehension10) Employee attitudes about their jobs, employers, or technology can have a powerful effect on their abilities to use information systems productively.Answer: TRUEDiff: 1 Page Ref: 16AACSB: Use of ITCASE: Comprehension11) A network requires at least three computers and a shared resource.Answer: FALSEDiff: 2 Page Ref: 17AACSB: Use of ITCASE: Comprehension12) An IT infrastructure provides the platform on which the firm can build its information systems.Answer: TRUEDiff: 1 Page Ref: 17AACSB: Use of ITCASE: Comprehension13) UPS's use of Web-based tools that allow customers to embed UPS functions such as tracking and cost calculations into their own Web sites was an information systems solution used to achieve customer intimacy.Answer: TRUEDiff: 3 Page Ref: 18AACSB: Analytic SkillsCASE: Comprehension14) Identifying a problem includes agreeing that a problem exists.Answer: TRUEDiff: 1 Page Ref: 21AACSB: Reflective ThinkingCASE: Comprehension15) Political conflict is an example of the people dimension of business problems.Answer: FALSEDiff: 3 Page Ref: 22AACSB: Reflective ThinkingCASE: Comprehension16) As a result of new public laws, accountants are beginning to perform more technical duties, such as auditing systems and networks.Answer: TRUEDiff: 2 Page Ref: 25AACSB: Use of ITCASE: Comprehension17) Forensic accounting is used to investigate bankruptcies and contract disputes.Answer: TRUEDiff: 2 Page Ref: 25AACSB: Reflective ThinkingCASE: Comprehension18) An understanding of enterprise-wide systems for customer relationship management is one of the skills relevant to careers in marketing.Answer: TRUEDiff: 2 Page Ref: 26AACSB: Use of ITCASE: Comprehension19) Whereas marketing and financial careers have been transformed by the growth in information systems, management has–so far–remained relatively unaffected.Answer: FALSEDiff: 2 Page Ref: 26AACSB: Use of ITCASE: Comprehension20) There are two types of outsourcing: offshore outsourcing and foreign outsourcing. Answer: FALSEDiff: 2 Page Ref: 28AACSB: Reflective ThinkingCASE: Comprehension21) As discussed in the chapter opening case, the Yankees' use of information systems in their new stadium can be seen as an effort to achieve which of the primary business objectives?A) Operational excellenceB) SurvivalC) Customer and supplier intimacyD) Improved decision makingAnswer: ADiff: 3 Page Ref: 3-4AACSB: Analytic SkillsCASE: Analysis in terms of categorize22) Journalist Thomas Friedman's description of the world as "flat" referred to:A) the flattening of economic and cultural advantages of developed countries.B) the use of the Internet and technology for instantaneous communication.C) the reduction in travel times and the ubiquity of global exchange and travel.D) the growth of globalization.Answer: ADiff: 2 Page Ref: 9AACSB: Reflective ThinkingCASE: Comprehension23) The six important business objectives of information technology are: new products, services, and business models; customer and supplier intimacy; improved decision-making; competitive advantage; operational excellence, and:A) flexibility.B) survival.C) improved business practices.D) improved efficiency.Answer: BDiff: 2 Page Ref: 10AACSB: Use of ITCASE: Comprehension24) The use of information systems because of necessity describes the business objective of:A) survival.B) improved business practices.C) competitive advantage.D) improved flexibility.Answer: ADiff: 2 Page Ref: 12AACSB: Use of ITCASE: Comprehension25) Which of the following choices may lead to competitive advantage (1) new products, services, and business models; (2) charging less for superior products; (3) responding to customers in real-time?A) 1 onlyB) 1 and 2C) 2 and 3D) 1, 2, and 3Answer: DDiff: 3 Page Ref: 12AACSB: Analytic SkillsCASE: Analysis in terms of compare26) Verizon's implementation of a Web-based digital dashboard to provide managers withreal-time information such as customer complaints is an example of:A) improved flexibility.B) improved decision-making.C) improved efficiency.D) customer and supplier intimacy.Answer: BDiff: 2 Page Ref: 12AACSB: Use of ITCASE: Analysis in terms of categorize27) The move of retail banking to use ATMs after Citibank unveiled its first ATMs illustrates the information system business objective of:A) improved efficiency.B) customer and supplier intimacy.C) survival.D) competitive advantage.Answer: CDiff: 2 Page Ref: 12AACSB: Use of ITCASE: Analysis in terms of categorize28) An information system can be defined technically as a set of interrelated components that collect (or retrieve), process, store, and distribute information to support:A) decision making and control in an organization.B) communications and data flow.C) managers analyzing the organization's raw data.D) the creation of new products and services.Answer: ADiff: 2 Page Ref: 13AACSB: Use of ITCASE: Comprehension29) The three activities in an information system that produce the information organizations use to control operations are:A) information retrieval, research, and analysis.B) input, output, and feedback.C) input, processing, and output.D) data analysis, processing, and feedback.Answer: CDiff: 1 Page Ref: 14AACSB: Use of ITCASE: Comprehension30) Order data for baseball tickets and bar code data are examples of:A) raw input.B) raw output.C) customer and product data.D) sales information.Answer: ADiff: 1 Page Ref: 14AACSB: Analytic SkillsCASE: Analysis in terms of categorize31) The average number of tickets sold daily online is an example of:A) input.B) raw data.C) meaningful information.D) output.Answer: CDiff: 1 Page Ref: 14AACSB: Analytic SkillsCASE: Analysis in terms of categorize32) Output:A) is feedback that has been processed to create meaningful information.B) is information that is returned to appropriate members of the organization to help them evaluate the input stage.C) transfers raw data to the people who will use it or to the activities for which it will be used.D) transfers processed information to the people who will use it or to the activities for which it will be used.Answer: DDiff: 1 Page Ref: 14AACSB: Reflective ThinkingCASE: Comprehension33) Converting raw data into a more meaningful form is called:A) capturing.B) processing.C) organizing.D) feedback.Answer: BDiff: 1 Page Ref: 14AACSB: Reflective ThinkingCASE: Comprehension34) An example of raw data from a national chain of automobile stores would be:A) average of 13 Toyotas sold daily in Kentucky in 2007.B) 300 Toyota RAV4s sold during fourth quarter 2007 in Kentucky.C) 1 Toyota RAV4 sold January 7, 2008 in Louisville, Kentucky - $28000.D) annual sales of Toyota RAV4s increased 2.4 percent.Answer: CDiff: 3 Page Ref: 14AACSB: Analytic SkillsCASE: Analysis in terms of categorize35) Electronic computers and related software programs are the technical foundation, the tools and materials, of:A) all business procedures.B) information accumulation.C) modern information systems.D) all industrialized countries.Answer: CDiff: 2 Page Ref: 14-15AACSB: Reflective ThinkingCASE: Comprehension36) The field that deals with behavioral issues as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm is called:A) information systems literacy.B) information systems architecture.C) management information systems.D) information technology infrastructure.Answer: CDiff: 2 Page Ref: 15AACSB: Reflective ThinkingCASE: Comprehension37) A hierarchy:A) results in a clear-cut division of labor.B) is composed primarily of experts trained for different functions.C) is a pyramid structure of rising authority and responsibility.D) is used primarily in large organizations to define job roles.Answer: CDiff: 1 Page Ref: 15AACSB: Reflective ThinkingCASE: Comprehension38) In a hierarchical organization, the upper levels consist of:A) managerial and professional workers.B) managerial, professional, and technical workers.C) professional and operational workers.D) managerial, professional, and operational workers.Answer: BDiff: 2 Page Ref: 15-16AACSB: Reflective ThinkingCASE: Comprehension39) The fundamental set of assumptions, values, and ways of doing things that has been accepted by most of a company's members is called its:A) culture.B) environment.C) atmosphere.D) values.Answer: ADiff: 1 Page Ref: 16AACSB: Reflective ThinkingCASE: Comprehension40) Business processes:A) include informal work practices.B) are used primarily for sales and accounting functions.C) are governed by information technology.D) are logically related tasks used primarily by operational personnel.Answer: ADiff: 1 Page Ref: 16AACSB: Reflective ThinkingCASE: Comprehension41) Data management technology consists of:A) the physical hardware and media used by an organization for storing data.B) the detailed, preprogrammed instructions that control and coordinate the computer hardware components in an information system.C) the software governing the organization of data on physical storage media.D) the hardware and software used to transfer data.Answer: CDiff: 2 Page Ref: 17AACSB: Use of ITCASE: Comprehension42) The hardware and software used to transfer data in an organization is called:A) data management technology.B) networking and data management technology.C) data and telecommunications technology.D) networking and telecommunications technology.Answer: DDiff: 2 Page Ref: 17AACSB: Use of ITCASE: Comprehension43) An intranet uses:A) mainframe technology.B) infrared telecommunications systems.C) the telecommunications capacities of fiber optic networks.D) Internet technology within the boundaries of the firm.Answer: DDiff: 2 Page Ref: 17AACSB: Use of ITCASE: Comprehension44) The first step in the four-step model of business problem solving is:A) agreeing that a problem exists.B) identifying the problem.C) outlining the problem's causes.D) assigning the problem to a problem solver.Answer: BDiff: 1 Page Ref: 21AACSB: Reflective ThinkingCASE: Comprehension45) Inadequate database capacity is an example of the ________ dimension of business problems.A) technologyB) organizationalC) peopleD) managementAnswer: ADiff: 2 Page Ref: 20AACSB: Analytic SkillsCASE: Analysis in terms of categorize46) Legal and regulatory compliance is an example of the ________ dimension of business problems.A) managementB) organizationalC) peopleD) technologyAnswer: CDiff: 3 Page Ref: 22AACSB: Analytic SkillsCASE: Analysis in terms of categorize47) Aging hardware and outdated software are examples of the ________ dimension of business problems.A) technologyB) managementC) information systemsD) organizationalAnswer: ADiff: 1 Page Ref: 22AACSB: Analytic SkillsCASE: Analysis in terms of categorize48) Poor business processes and unsupportive culture are examples of the ________ dimension of business problems.A) managementB) organizationalC) peopleD) infrastructureAnswer: BDiff: 2 Page Ref: 22AACSB: Analytic SkillsCASE: Analysis in terms of categorize49) The owners of Speed-EZ, a new bike messenger service, are concerned about how they will manage their messengers once they have left the office. This is a business problem that falls into the:A) management dimension.B) people dimension.C) organizational dimension.D) technology dimension.Answer: BDiff: 3 Page Ref: 20AACSB: Analytic SkillsCASE: Analysis in terms of categorize50) Flapjack Flats, a new pancake chain, is having difficulty finding pancake chefs. This is a business problem that falls into the:A) management dimension.B) people dimension.C) organizational dimension.D) technical dimension.Answer: CDiff: 3 Page Ref: 22AACSB: Reflective ThinkingCASE: Analysis in terms of categorize51) In choosing the best solution for a business problem, one of the most important considerations is:A) change management.B) existing resources and skills.C) employee training.D) outcome measurement.Answer: BDiff: 3 Page Ref: 22AACSB: Analytic SkillsCASE: Synthesis in terms of predicting52) The final step in the four-step model of business problem solving is:A) outcome.B) implementation.C) change management.D) feedback.Answer: BDiff: 1 Page Ref: 22AACSB: Reflective ThinkingCASE: Comprehension53) Which of the following would not be considered part of the implementation phase of problem solving?A) change managementB) purchasing hardware for an information systems solutionC) training an employee on new systems softwareD) evaluating a selection of software packages for implementing a new business process Answer: DDiff: 2 Page Ref: 22-23AACSB: Analytic SkillsCASE: Analysis in terms of categorize54) The failure of NASA's initial solution to preventing the space shuttle shedding foam illustrates:A) the importance of training employees on new business processes.B) the need to prepare for measuring outcomes of a business solution.C) the continuous nature of problem solving.D) the need to quickly adapt to new technological innovations.Answer: CDiff: 2 Page Ref: 23AACSB: Analytic SkillsCASE: Analysis in terms of compare55) One of the most frequent errors in problem solving is:A) rushing to judgment.B) not being aware of personal limitations.C) being too doubtful.D) following a rote pattern of decision making.Answer: ADiff: 2 Page Ref: 23AACSB: Reflective ThinkingCASE: Comprehension56) A major criterion in deciding the most important perspectives of a business problem is:A) implementation.B) change management.C) usefulness.D) organizational needs.Answer: CDiff: 3 Page Ref: 24AACSB: Reflective ThinkingCASE: Comprehension57) Which of the following is an example of a business using information systems to create new products and services?A) Apple's creation of the iPodB) JC Penney's information system that allows its contract manufacturers to see what garments have been sold and need to be replacedC) Toyota's legendary TPS that has created superlative efficiencies and enabled Toyota to become the world's largest auto makerD) Verizon's Web-based digital dashboard providing real-time company information for managersAnswer: ADiff: 2 Page Ref: 11AACSB: Analytic SkillsCASE: Analysis in terms of categorize58) An example of a business using information systems to attain competitive advantage is:A) Apple's creation of the iPod.B) JC Penney's information system that allows its contract manufacturers to see what garments have been sold and need to be replaced.C) Toyota's legendary TPS that has created superlative efficiencies and enabled Toyota to become the world's largest auto maker.D) Verizon's Web-based digital dashboard providing real-time company information for managers.Answer: CDiff: 2 Page Ref: 12AACSB: Use of ITCASE: Analysis in terms of categorize59) An example of a business using information systems for customer and supplier intimacy is:A) Apple's creation of the iPod.B) JC Penney's information system that allows its contract manufacturers to see what garments have been sold and need to be replaced.C) Toyota's legendary TPS that has created superlative efficiencies and enabled Toyota to become the world's largest auto maker.D) Verizon's Web-based digital dashboard providing real-time company information for managers.Answer: BDiff: 2 Page Ref: 11AACSB: Analytic SkillsCASE: Analysis in terms of categorize60) An information skill important for an accounting major would be:A) an understanding of system and network security issues.B) an understanding of product management enterprise systems.C) an understanding of supplier management enterprise systems.D) an understanding of enterprise systems that enhance leadership.Answer: ADiff: 3 Page Ref: 25AACSB: Reflective ThinkingCASE: Comprehension61) An information skill important for a marketing major would be:A) an understanding of system and network security issues.B) an understanding of product management enterprise systems.C) an understanding of supplier management enterprise systems.D) an understanding of enterprise systems that enhance leadership.Answer: BDiff: 2 Page Ref: 26AACSB: Reflective ThinkingCASE: Comprehension62) Maintaining the organization's financial records is a business function of:A) accounting.B) financeC) salesD) marketing.Answer: ADiff: 1 Page Ref: 25AACSB: Reflective ThinkingCASE: Comprehension63) Branding products is a business function of:A) manufacturing and production.B) finance and accounting.C) human resources.D) marketing.Answer: DDiff: 1 Page Ref: 26AACSB: Reflective ThinkingCASE: Comprehension64) To make sure they stock clothes that their customers will purchase, a department store implements a new application that analyzes spending levels at their stores and cross-references this data to popular clothing styles. This is an example of using information systems to support a business strategy of:A) new products, services, and business models.B) survival.C) customer and supplier intimacy.D) improved decision making.Answer: CDiff: 2 Page Ref: 11AACSB: Analytic SkillsCASE: Analysis in terms of categorize65) Financial managers work directly with ________ to ensure investments in information systems help achieve corporate goals.A) operations managersB) senior managersC) marketing managersD) accounting managersAnswer: BDiff: 2 Page Ref: 26AACSB: Reflective ThinkingCASE: Comprehension66) Operations management as a discipline is directly relevant to three occupational categories:A) industrial production managers, operations analysts, and administrative service managers.B) project managers, production managers, and administrative service managers.C) project managers, production managers, and industrial production managers.D) finance, accounting, and management.Answer: ADiff: 2 Page Ref: 26-27AACSB: Reflective ThinkingCASE: Comprehension67) Assume you work for a package delivery service in a major metropolitan area, and that the business has been losing customers for several years. You have been asked to find a solution to this problem, perhaps one which uses modern information technologies. What is the correct way to proceed?A) Look for solutions, evaluate the solutions, identify the problem more clearly, and then implement the solution.B) Think about what solutions can be implemented, look for solution designs, evaluate the designs, and then implement the solution.C) Identify the problem, design alternative solutions, choose the best solution, and then implement the solution.D) Design solutions, evaluate and identify the problems, choose the best solution, and then implement the solution.Answer: CDiff: 2 Page Ref: 20-21AACSB: Analytic SkillsCASE: Analysis in terms of organizing68) Which of the following statements is not true?A) The most common and successful offshore outsourcing projects involve production programming and system maintenance programming work, along with call center work.B) Inflation in Indian wages for technology work is leading to a counter movement of jobs back to the United States.C) The fear that offshore outsourcing will reduce demand for new information system hires in the U.S. is mitigated by the fact that reduced IT expenditures results in increased IT investments and the creation of domestic jobs.D) The impact of domestic IT outsourcing has been very disruptive to some regional areas of the U.S.Answer: DDiff: 2 Page Ref: 28AACSB: Reflective ThinkingCASE: Comprehension69) The culture of UPS places service to the customer among the company's highest business objectives, which is reflected in their use of information systems to enable customer tracking of their packages. Based on your reading of Chapter 1, why is "culture" an important factor to consider when building information system solutions to business problems?A) Business culture has to be synchronized with new technology.B) The business culture provides the vision and inspiration for information system solutions.C) People are a company's most important asset.D) Businesses without culture do not understand new technology.Answer: BDiff: 3 Page Ref: 15-16AACSB: Analytic SkillsCASE: Evaluation in terms of assess70) Based on your reading of the case discussing mobile handhelds, Doylestown Hospital's use of iPhones is an example of using information systems to enhance which of the following generic business objectives?A) SurvivalB) New products, services, and business modelsC) Improved decision makingD) Customer and supplier intimacyAnswer: CDiff: 3 Page Ref: 8AACSB: Analytic SkillsCASE: Evaluation in terms of categorize71) ________ is data that has been shaped into a form that is meaningful to human beings. Answer: InformationDiff: 1 Page Ref: 13AACSB: Reflective ThinkingCASE: Comprehension72) ________ is output returned to appropriate members of the organization to help them evaluate or correct the input stage.Answer: FeedbackDiff: 2 Page Ref: 14AACSB: Reflective ThinkingCASE: Comprehension73) The world's largest and most widely used network is ________.Answer: the InternetDiff: 1 Page Ref: 17AACSB: Reflective ThinkingCASE: Comprehension74) ________ consists of the detailed, preprogrammed instructions that control and coordinate the computer hardware components in an information system.Answer: Computer software/softwareDiff: 1 Page Ref: 17AACSB: Reflective ThinkingCASE: Comprehension75) The ________ is a service provided by the Internet that uses universally accepted standards for storing, retrieving, formatting, and displaying information in a page format.Answer: World Wide Web/Web/WWWDiff: 1 Page Ref: 17AACSB: Reflective ThinkingCASE: Comprehension76) ________ are private corporate networks extended to authorized users outside the organization.Answer: ExtranetsDiff: 1 Page Ref: 17AACSB: Reflective ThinkingCASE: Comprehension77) In business problem solving, the three major categories of factors are organization, technology, and ________.Answer: peopleDiff: 2 Page Ref: 20AACSB: Reflective ThinkingCASE: Comprehension78) Having inadequate resources is a business problem that falls into the ________ dimension. Answer: organizationalDiff: 3 Page Ref: 22AACSB: Reflective ThinkingCASE: Comprehension79) Encouraging employees to adapt to new business processes is one factor of ________. Answer: change managementDiff: 3 Page Ref: 23AACSB: Reflective ThinkingCASE: Comprehension80) Being aware of organizational and personal limitations is one of the four elements of________.Answer: critical thinking.Diff: 2 Page Ref: 23AACSB: Reflective ThinkingCASE: Comprehension81) Define operational excellence. How can information systems help achieve it?Answer: Operational excellence is the achievement of higher levels of productivity and efficiency. Information systems can help achieve operational excellence by improving communications to supplier and optimizing the supply chain. Information systems could help managers communicate with workers more efficiently, enable technological innovation in products, minimize warehouse overhead, streamline distribution.Diff: 2 Page Ref: 10-11AACSB: Use of ITCASE: Synthesis in terms of devising82) You work for an auto manufacturer and distributor. How could you use information systems to achieve greater customer intimacy?Answer: You could create a web site that allows customers to customize cars, communicate with support personnel and other car owners. You could create an automated e-mail service reminding car owners to take their car in for periodic check ups. You could have an information system that tracks customer preferences in local areas, so you can provide cars that reflect local customer needs and desires.Diff: 2 Page Ref: 11-12AACSB: Reflective ThinkingCASE: Synthesis in terms of applying83) What important managerial function is impaired by not having access to timely and accurate information? What is the effect of this lack of data?Answer: The managerial function is decision-making. Without access to timely and accurate information business managers rely on forecasts, best guesses, and luck. The result is over- or underproduction of goods and services, misallocation of resources, and poor response times. These poor outcomes raise costs and lose customers.Diff: 2 Page Ref: 12AACSB: Use of ITCASE: Evaluation in terms of justify84) What is the difference between information technology and information systems? Describe some of the functions of information systems.Answer: Information technology (IT) consists of all the hardware and software that a firm needs to use in order to achieve its business objectives. Information systems are more complex. An information system can be defined technically as a set of interrelated components that collect (or retrieve), process, store, and distribute information to support decision making and control in an organization.The functions of an information system are to support decision making, coordination, and control; help employees analyze problems; help employees visualize complex subjects; and help create new products.Diff: 2 Page Ref: 13AACSB: Use of ITCASE: Synthesis in terms of applying, generalizing85) You are a marketing manager for a national movie theater chain. Give an example of data that your department could use for creating meaningful information. What type of information could that data produce?Answer: Movie ticket sales from individual theaters would be an example of raw data. Meaningful information from this would be: average number of tickets sold to seniors on certain days of the week.Diff: 1 Page Ref: 13-14AACSB: Use of ITCASE: Synthesis in terms of devising。
管理信息系统(英文版第7版)题库chapter extension 03
Experiencing MIS, 7e (Kroenke)Chapter Extension 3 Mobile Systems1) ________ systems are information systems that support users in motion.A) DataB) MobileC) RemoteD) Web-basedAnswer: BAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Describe the major types of computer hardware and software used by companies. Learning Obj: LO 15.1: What are mobile systems?Classification: Concept2) Which of the following is a major element of mobile systems?A) wired connectivityB) users in specific locationC) cloud-based resourcesD) stationary devicesAnswer: CAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Describe the major types of computer hardware and software used by companies. Learning Obj: LO 15.1: What are mobile systems?Classification: Concept3) Which of the following is a characteristic of a mobile device?A) It restricts data entry.B) It is a high power-consuming computing device.C) It is not capable of wireless connectivity.D) It is a small and lightweight device.Answer: DAACSB: Information TechnologyDifficulty: 2: ModerateCourse LO: Describe the major types of computer hardware and software used by companies. Learning Obj: LO 15.1: What are mobile systems?Classification: Concept4) Mobile systems are information systems that support users in motion.Answer: TRUEAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Describe the major types of computer hardware and software used by companies. Learning Obj: LO 15.1: What are mobile systems?Classification: Concept5) Mobile systems users only move geographically, not from device to device.Answer: FALSEAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Describe the major types of computer hardware and software used by companies. Learning Obj: LO 15.1: What are mobile systems?Classification: Concept6) A mobile device is a small, lightweight, power-conserving computing device that is capable of wireless connectivity.Answer: TRUEAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Describe the major types of computer hardware and software used by companies. Learning Obj: LO 15.1: What are mobile systems?Classification: Concept7) What are mobile systems?Answer: Mobile systems are information systems that support users in motion. Mobile systems users access the system from any place–at home, at work, while traveling–using any smart device, such as smartphone, tablet, or PC. Mobile systems users move not only geographically, they also move from device to device. The major elements in a mobile system are users in motion, mobile devices, wireless connectivity, and cloud-based resources.AACSB: Information TechnologyDifficulty: 2: ModerateCourse LO: Describe the major types of computer hardware and software used by companies. Learning Obj: LO 15.1: What are mobile systems?Classification: Concept8) In the context of industry changes, which of the following statements is true of mobile systems?A) They consist of data that create a premium on the ability to memorize vast quantities of product data.B) The scope of advertising is high.C) The usage of mobile systems results in organizations being effective with part-time employees and independent contractors.D) They consist of data that remove the premium for the ability to access, query, and present the data.Answer: CAACSB: Information TechnologyDifficulty: 2: ModerateCourse LO: Describe the major types of computer hardware and software used by companies. Learning Obj: LO 15.2: Why are mobile systems important?Classification: Concept9) Which of the following is true about the impact of mobile systems on data usage in information systems?A) More advertisements can be shown.B) Less device real estateC) Quantity of data available has been reduced.D) Organizations' data is securely stored.Answer: BAACSB: Information TechnologyDifficulty: 2: ModerateCourse LO: Describe the major types of computer hardware and software used by companies. Learning Obj: LO 15.2: Why are mobile systems important?Classification: Concept10) Continually evolving software leads to a decline in entrepreneurial opportunities. Answer: FALSEAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Describe the major types of computer hardware and software used by companies. Learning Obj: LO 15.2: Why are mobile systems important?Classification: Concept11) Briefly describe the mobile system effect for each of the five components of an information system.Answer: The five components of an information system are: hardware, software, data, procedures, and people. The impact of mobile system growth on each of these components is as follows:Hardware: The increasing demand of mobile systems means sales of many more mobile devices, at the expense of PC sales.Software: The reduced size of mobile devices requires the invention of new, innovative, and compact interfaces. Applications will need to scale with the invention of new technology for active users.Data: Many more mobile systems mean an incredible amount of new data used to create much more information. Mobile systems can cause organizations to lose control over their data. Data leakage is inevitable.Procedures: Mobile systems are always on, and people who use mobile systems are equally always at work. Employee lifestyle becomes a hybrid of personal and professional.People: Mobile systems increase the speed of business, giving an advantage to those who can nimbly respond to changing conditions and succeed with the unexpected. Ability to thrive in a dynamic environment is more important.AACSB: Information TechnologyDifficulty: 2: ModerateCourse LO: Describe the major types of computer hardware and software used by companies. Learning Obj: LO 15.2: Why are mobile systems important?Classification: Concept12) A ________ application is a thick-client application that is designed to work with a particular operating system, and sometimes only with a particular mobile device that runs that operating system.A) nativeB) virtualC) remoteD) browser-basedAnswer: AAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Describe the major types of computer hardware and software used by companies. Learning Obj: LO 15.3: How do native and Web-based mobile applications compare? Classification: Concept13) In a ________ application, the browser provides a relatively consistent platform for the application.A) virtualB) nativeC) thick-clientD) WebAnswer: DAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Describe the major types of computer hardware and software used by companies. Learning Obj: LO 15.3: How do native and Web-based mobile applications compare? Classification: Concept14) ________ languages can be used to create difficult, complex applications, and, if used properly, will result in high-performance code that is easy to alter when requirements change.A) AssemblyB) Data-orientedC) Object-orientedD) Hardware descriptionAnswer: CAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Describe the major types of computer hardware and software used by companies. Learning Obj: LO 15.3: How do native and Web-based mobile applications compare? Classification: Concept15) Which of the following statements about native applications is true?A) They are developed by amateur programmers and business professionals.B) They use HTML5, CSS3, and JavaScript as development languages.C) They only run on the operating system for which they are programmed.D) They are dependent on platforms provided by browsers.Answer: CAACSB: Information TechnologyDifficulty: 2: ModerateCourse LO: Describe the major types of computer hardware and software used by companies. Learning Obj: LO 15.3: How do native and Web-based mobile applications compare? Classification: Concept16) Web applications can be developed by less-skilled, lesser-paid employees; they are considerably cheaper to develop than ________ applications.A) thin-clientB) user-codeC) remoteD) nativeAnswer: DAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Describe the major types of computer hardware and software used by companies. Learning Obj: LO 15.3: How do native and Web-based mobile applications compare? Classification: Concept17) Web mobile applications ________.A) are limited by the capabilities of the browserB) are developed by professional programmers onlyC) run only on the operating system for which they are programmedD) are usually developed using Objective-C, Java, or Answer: AAACSB: Information TechnologyDifficulty: 2: ModerateCourse LO: Describe the major types of computer hardware and software used by companies. Learning Obj: LO 15.3: How do native and Web-based mobile applications compare? Classification: Concept18) Logan, a professional programmer and developer, develops a Web mobile application. The application allows users to book cabs for rides within the city. Which of the following languages is Logan most likely to have used to develop this app?A) B) HTML5C) C++D) Objective-CAnswer: BAACSB: Reflective ThinkingDifficulty: 2: ModerateCourse LO: Describe the major types of computer hardware and software used by companies. Learning Obj: LO 15.3: How do native and Web-based mobile applications compare? Classification: Application19) Which of the following statements is true of Web applications developed for mobile systems?A) They can be developed by professional programmers and technically oriented Web developers or business professionals.B) They are more expensive than native applications of equivalent complexity.C) It is easier to earn money from a thin-client application.D) Thin-client applications require multiple versions.Answer: AAACSB: Information TechnologyDifficulty: 2: ModerateCourse LO: Describe the major types of computer hardware and software used by companies. Learning Obj: LO 15.3: How do native and Web-based mobile applications compare? Classification: Concept20) A browser provides a more-or-less consistent environment for a Web application when it is developed to be run outside the browser.Answer: FALSEAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Describe the major types of computer hardware and software used by companies. Learning Obj: LO 15.3: How do native and Web-based mobile applications compare? Classification: Concept21) The cost of native applications is very low when compared to Web applications. Answer: FALSEAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Describe the major types of computer hardware and software used by companies. Learning Obj: LO 15.3: How do native and Web-based mobile applications compare? Classification: Concept22) A native application is a thick-client application that is designed to work with a particular operating system.Answer: TRUEAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Describe the major types of computer hardware and software used by companies. Learning Obj: LO 15.3: How do native and Web-based mobile applications compare? Classification: Concept23) Native mobile applications only run on the operating system for which they are programmed. Answer: TRUEAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Describe the major types of computer hardware and software used by companies. Learning Obj: LO 15.3: How do native and Web-based mobile applications compare? Classification: Concept24) Native mobile applications can be developed by technically oriented Web developers and business professionals.Answer: FALSEAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Describe the major types of computer hardware and software used by companies. Learning Obj: LO 15.3: How do native and Web-based mobile applications compare? Classification: Concept25) Professional programming languages such as Objective-C and are preferred to develop Web mobile applications.Answer: FALSEAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Describe the major types of computer hardware and software used by companies. Learning Obj: LO 15.3: How do native and Web-based mobile applications compare? Classification: Concept26) The advantages of using the HTML5 version of Web application are the support for graphics, animation, 2D animations, and other sophisticated user experiences.Answer: TRUEAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Describe the major types of computer hardware and software used by companies. Learning Obj: LO 15.3: How do native and Web-based mobile applications compare? Classification: Concept27) Web applications are limited by the capabilities of the browser.Answer: TRUEAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Describe the major types of computer hardware and software used by companies. Learning Obj: LO 15.3: How do native and Web-based mobile applications compare? Classification: Concept28) The major advantage of native applications over Web applications is that they will run on any operating system and mobile device.Answer: FALSEAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Describe the major types of computer hardware and software used by companies. Learning Obj: LO 15.3: How do native and Web-based mobile applications compare? Classification: Concept29) Unlike native applications, Web applications have one code base and one development team. Answer: TRUEAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Describe the major types of computer hardware and software used by companies. Learning Obj: LO 15.3: How do native and Web-based mobile applications compare? Classification: Concept30) Differentiate between native and Web mobile applications.Answer: Native mobile applications are developed using serious, heavy-duty, professional programming languages such as Objective-C, Java, and . All of these languages are object-oriented, which means they can be used to create difficult, complex applications, and, if used properly, will result in high-performance code that is easy to alter when requirements change. Object-oriented languages can only be used by professional programmers who have devoted years to learning object-oriented design and coding skills. The downside of native applications is that they only run on the operating system for which they are programmed. As a general rule, the cost of native applications is high.Web development languages are HTML5, CSS3, and Java Script. Web applications can be written by professional programmers. However, it is possible for technically oriented Web developers and business professionals to develop them as well. Web applications are limited by the capabilities of the browser. While browsers are becoming increasingly sophisticated, they cannot offer the full capabilities of the underlying operating system and hardware. The major advantage of webs over native applications is that they will run on any operating system and mobile device.AACSB: Information TechnologyDifficulty: 2: ModerateCourse LO: Describe the major types of computer hardware and software used by companies. Learning Obj: LO 15.3: How do native and Web-based mobile applications compare? Classification: Concept31) Which of the following is true of quality mobile user experiences?A) Users' content must occupy limited display space on mobile systems.B) Use of content to drive application behavior is called indirect interaction.C) Applications must be designed to one scale, so that they fit one particular display appropriately.D) Power usage on mobile devices can be minimized by moving complex code to cloud servers. Answer: DAACSB: Information TechnologyDifficulty: 2: ModerateCourse LO: Describe the major types of computer hardware and software used by companies. Learning Obj: LO 15.4: What characterizes quality mobile user experiences? Classification: Concept32) Megan has downloaded a new gaming application on her smartphone. When she starts using it, she realizes that command icons and a navigation bar, intended for better user interface, block more than half the screen on her phone. Megan is disappointed with the app and immediately deletes it. With reference to this scenario, which of the following features does the gaming application need to improve?A) refresh rateB) indirect interactionC) chromeD) roaming supportAnswer: CAACSB: Reflective ThinkingDifficulty: 3: ChallengingCourse LO: Describe the major types of computer hardware and software used by companies. Learning Obj: LO 15.4: What characterizes quality mobile user experiences? Classification: Application33) Some mobile applications provide ________ chrome, which pops up in the display when appropriate.A) context-sensitiveB) time-orientedC) data-sensitiveD) object-orientedAnswer: AAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Describe the major types of computer hardware and software used by companies. Learning Obj: LO 15.4: What characterizes quality mobile user experiences? Classification: Concept34) ________ occurs when users move their activities, especially long-running transactions, across devices.A) Cloud computingB) RoamingC) Direct interactionD) InterfacingAnswer: BAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Describe the major types of computer hardware and software used by companies. Learning Obj: LO 15.4: What characterizes quality mobile user experiences? Classification: Concept35) Which of the following is true of push data?A) It is data that a device requests from a server.B) It is less impressive to users than pull data.C) It is uploaded by the user onto a server.D) The user needs to do nothing to receive it.Answer: DAACSB: Information TechnologyDifficulty: 2: ModerateCourse LO: Describe the major types of computer hardware and software used by companies. Learning Obj: LO 15.4: What characterizes quality mobile user experiences? Classification: Concept36) ________ data is data that the device requests from the server.A) NonlinearB) LinearC) PullD) PushAnswer: CAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Describe the major types of computer hardware and software used by companies. Learning Obj: LO 15.4: What characterizes quality mobile user experiences? Classification: Concept37) Chrome is a term that refers to the visual overhead in a computer display.Answer: TRUEAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Describe the major types of computer hardware and software used by companies. Learning Obj: LO 15.4: What characterizes quality mobile user experiences? Classification: Concept38) Direct interaction is the usage of content to drive application behavior.Answer: TRUEAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Describe the major types of computer hardware and software used by companies. Learning Obj: LO 15.4: What characterizes quality mobile user experiences? Classification: Concept39) Context-sensitive chrome pops up in the display when appropriate.Answer: TRUEAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Describe the major types of computer hardware and software used by companies. Learning Obj: LO 15.4: What characterizes quality mobile user experiences? Classification: Concept40) Charms refers to the ability to move activities, especially long-running transactions, across devices.Answer: FALSEAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Describe the major types of computer hardware and software used by companies. Learning Obj: LO 15.4: What characterizes quality mobile user experiences? Classification: Concept41) Push data is data that the device requests from the server.Answer: FALSEAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Describe the major types of computer hardware and software used by companies. Learning Obj: LO 15.4: What characterizes quality mobile user experiences? Classification: Concept42) When some applications move complex code onto powered and powerful cloud servers, it improves the security.Answer: TRUEAACSB: Information TechnologyDifficulty: 1: EasyCourse LO: Describe the major types of computer hardware and software used by companies. Learning Obj: LO 15.4: What characterizes quality mobile user experiences? Classification: Concept43) Explain the role of feature content in a quality mobile application.Answer: Quality mobile user interfaces should place the primary emphasis on users' content, giving such content as much of the display as possible. Rather than show menus, toolbars, and heavy window borders, the content should be shown cleanly and in center stage. Chrome is a term that refers to the visual overhead in a computer display. It is the windows, the menus, and other apparatus that drive the application. Because mobile screen size is often limited, modern mobile applications eliminate it as much as possible. The use of content to drive application behavior is called direct interaction.AACSB: Information TechnologyDifficulty: 2: ModerateCourse LO: Describe the major types of computer hardware and software used by companies. Learning Obj: LO 15.4: What characterizes quality mobile user experiences? Classification: Concept44) State the primary characteristics of a quality mobile application.Answer: The primary characteristics of a quality mobile application are:1. Feature content and supporting direct interaction2. Using context-sensitive chrome when needed3. Providing animation and lively behavior4. Designing to scale and share (display and data)5. Using the cloudAACSB: Information TechnologyDifficulty: 2: ModerateCourse LO: Describe the major types of computer hardware and software used by companies. Learning Obj: LO 15.4: What characterizes quality mobile user experiences? Classification: Concept45) What is roaming? What are its applications?Answer: Roaming occurs when users move their activities, especially long-running transactions (reading a book, for example) across devices. The best mobile applications do this transparently; the user need take no action. Kindle apps inform iPad users about the most recently viewed page of a book when they open it on an iPhone. This is done entirely automatically.Roaming can achieve greater power when mobile applications allow roaming for otherlong-running transactions as well; editing a document, spreadsheet, or other Office documents are examples. At some point, applications like CRM and ERP may support roaming as well. In this context, push data is data that the server sends to or pushes onto the device whereas pull data is data that the device requests from the server.AACSB: Information TechnologyDifficulty: 2: ModerateCourse LO: Describe the major types of computer hardware and software used by companies. Learning Obj: LO 15.4: What characterizes quality mobile user experiences? Classification: Concept46) UTN Technologies, a software company, allows its employees to use their mobile systems at work. The management noticed a significant increase in employee satisfaction after the policy was instated. Which of the following will be an added advantage to UTN as a result of the policy?A) cost savingsB) no risk of infectionC) lower compatibility problemsD) no real danger of lost or damaged dataAnswer: AAACSB: Reflective ThinkingDifficulty: 2: ModerateCourse LO: Describe the major types of computer hardware and software used by companies. Learning Obj: LO 15.5: What are the challenges of personal mobile devices at work? Classification: Application47) Which of the following is a disadvantage of employees using their mobile systems at work?A) limited productivityB) lower employee satisfactionC) greater need for trainingD) greater support costsAnswer: DAACSB: Information TechnologyDifficulty: 2: ModerateCourse LO: Describe the major types of computer hardware and software used by companies. Learning Obj: LO 15.5: What are the challenges of personal mobile devices at work? Classification: Concept48) The advantages of employees using their mobile systems at work include cost savings and greater employee satisfaction.Answer: TRUEAACSB: Information TechnologyDifficulty: 2: ModerateCourse LO: Describe the major types of computer hardware and software used by companies. Learning Obj: LO 15.5: What are the challenges of personal mobile devices at work? Classification: Concept49) The disadvantages of employees using mobile systems at work include a greater need for training.Answer: FALSEAACSB: Information TechnologyDifficulty: 2: ModerateCourse LO: Describe the major types of computer hardware and software used by companies. Learning Obj: LO 15.5: What are the challenges of personal mobile devices at work? Classification: Concept50) State the advantages and disadvantages of employee use of mobile systems at work. Answer: The advantages of employee use of mobile systems at work include cost savings. It also leads to greater employee satisfaction of using devices that employees chose according to their own preferences rather than organization-supplied PCs. Because employees are already using these devices for their own purposes, they need less training and can be more productive. This implies reduced support costs.On the other hand, employee use of mobile devices has significant disadvantages. There is the real danger of lost or damaged data. When data is brought into employee-owned computing devices, the organization loses control over where it goes or what happens to it. Organizations also lose control over the updating of software and the applications that users employ. This control loss leads to compatibility problems as well. Possibly the greatest disadvantage of employee use of their own devices is the risk of infection.AACSB: Information TechnologyDifficulty: 2: ModerateCourse LO: Describe the major types of computer hardware and software used by companies. Learning Obj: LO 15.5: What are the challenges of personal mobile devices at work? Classification: Concept。
管理信息系统(双语)Chap0032.3 Chap 003
PDAs include
– Video-game consoles – Cellular and PCS phones – Telephone-based home email appliances
3-19
Midrange Systems
– Calculate comes from calculus, the Latin word for small stone
1642: first mechanical adding machine
– Invented by Blaise Pascal, wheels moved counters – Modified in 1674 by Von Leibnitz
Mid-1960s - Third Generation
– Integrated circuitry and miniaturization
1971 - Fourth Generation
– Further miniaturization, multiprogramming, virtual storage
– How could small and medium companies benefit from these technologies?
3-7
Pre-Computer Calculations
Counting on fingers and toes Stone or bead abacus
Provide examples from organizations other than those included in the case
管理学]管理信息系统英文版课程及答案PPT课件
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• The music industry has seen drastic changes in business models in recent years
❖ Solutions: MLB Web sites and cell phone ticketing enable electronic ticketing and delivery of online information and games, which increase sales.
Major League Baseball Hits a Home Run with Information Systems（continue）
• In 2005, more wireless phone accounts were opened than telephone land lines installed
• More than 35 million people receive their news online; 32 million Americans read blogs
❖ 理念：创始人沃尔顿先生倡导的尽量降低经营成本， 实行低价销售。
宗旨：帮顾客节省每一分钱。
口号：天天平价，始终如一。
1995年经营成本占销售额的15.8%（世界上大多数 零售商的经营成本在40%以上）
❖ 手段：拥有世界上最大的私有卫星系统，与3800家供 货商实现计算机联网。总部的计算机系统与16个发货 中心以及1000多家商店连接，做到即时销售，大大压 缩产品时间成本，减少库存风险，加速资金周转。