酒店常用英语列表

一、Department Name and Position Name(部门名称及职门名称)

1部门Department

2 职位Position

3 行政办Executive Office

4 财务Financial Department

5 会计部Accounting Department

6 采购部Purchasing Department

7 销售部Sales and Marketing Department

8 工程部Engineering Department

9 人力资源部Human Resources Department

10 培训部Training Department

11 保安部Security Department

12 前厅部Front Office Department

13 客房部Housekeeping Department

14 餐饮部Food and Beverage Department

15 中餐厅Chinese Restaurant

16 西餐厅Western Restaurant

17 日本餐厅Japanese Restaurant

18 大堂吧Lobby Bar

19 娱乐部Entertainment Department

20 桑拿Sauna Centre

21 夜总会Night Club

22 桌球室Snooker

23 游泳池Swimming Pool

24 健身室Gym

25 棋牌室Chess Room

26 美容美发Beauty and Barber Centre

27 商场Shopping Arcade

28 花店Flower Shop

29 阅览室Reading Room

30 乒乓球Table Tennis

31商务中心Business Centre

32行政楼层Executive Floor

33 总机Operator Telephone Room

34 接待处Reception

35 礼宾部Concierge

36 问询处Information

37 大堂副理Assistant Manager

38 预订Reservation

39 车队Transportation

40 洗衣房Laundry house

41 布草房Linen Room

42 公共地区Public Area

二、position Name （职位名称）

1、总经理General Manager

2、行政秘书Executive Secretary

3、市场及销售总监Director of sales and Marketing

4、餐饮部总监Director of food and Beverage

5、财务总监Financial Controller

6、会计师Chief Accountant

7、采购经理Purchasing Manger

8、总工程师Chief Engineer

9、保安部经理Security Manager

10、前厅部经理Front Office Manager

11、行政管家Executive Housekeeper

12、人力资源部经理Human Resources Manager

13、总厨Chief Chef

14、大堂副理Assistant Manager

15、总机员Operator

16、资深接线员Senior Operator

17、总机主任Operator Supervisor

18、接待员Receptionist

19、资深接待员Senior Receptionist

20、行李员Bellboy / Bellman

21、礼宾部主任Concierge Supervisor

22、预订员Reservation Clerk

23、商务中心文员Business Centre Clerk

24、司机Drive

25、文员Coordinator / Clerk

26、收银员Cashier

27、夜审员Auditor

28、楼层服务员Room Attendant

三、词句

1、Good morning/afternoon/evening/sir/madam

2、How do you do?

3、How are you? Fine, thank you, and you?

4、Nice to meet you?

5、I’m glad to see you!

6、Did you sleep well? 你昨晚睡得好吗？

7、How’s you day? 你今天过得怎样？

8、Have a nice day. 祝你今天过得愉快！

9、Have a pleasant stay./ Enjoy our stay. 祝你在这过得愉快、开心！

10、May I help you? 我有什么可以帮到你？

11、Thank you for calling. 谢谢你的来电

12、Thank / you’re welcome. 不用谢！

13、Welcome to our hotel. 欢迎来到我们酒店！

14、Is there anything else I can do for you? 我还有什么可以帮到你的吗？

15、Certainly 当然可以

16、Right away 马上，稍候

17、This is……. 这是…….

18、Absolutely 绝对

19、Have a nice trip 旅途愉快！

20、Could you speak a little louder？你可以大声点说吗？

21、Could you speak more slewly? 你可以说慢点吗？

22、I appreciate it. 我非常感激。

1)Welcome to our hotel.

2)May I help you?

3)Do you have a reservation? 您有预订吗？

4)May I have your name,sir? 先生，我能知道您的名字吗？

Surname 姓氏/ Last name

名字：First name = Given name = middle name

5)Mr.××, May I have you passport? ××先生，请给我你的护照。

6)Mr,(Smith), Could you sign you name right here. 史密斯先生，请你在这里签上

你的名字。

7)How would you like to pay? 你喜欢哪种付款方式？

Credit card or cash? 信用卡或现金？

8）May I take the imprint of your credit card? 可不可以将你的信用卡交给我刷一下？9）Mr. (Smith) this is you room key and room number.

史密斯先生，这是你的房间钥匙和房间号码。

10）Our bellboy will show you up to your Room.

我们的行李员将把你带到你的房间。

11）Please have a pleasant stay with us. 祝你住店愉快！

12) Have you offer a help? 可以提供怎样的帮助？