英语作文专题投诉信写作指导

英语作文专题投诉信写作指导
英语作文专题投诉信写作指导
第一部分：文体概述
投诉信是人们在遇到一些不文明现象、所购商品质量差、售后服务不满意等情况下解决问题的一个方法。

常用于消费者的利益受损、正常生活和工作受到干扰等令人烦恼的事情。

在语言方面，要注意把握分寸，要公平、公正。

写作步骤：
第一步：表明投诉原因。

第二步：说明投诉问题，并说明问题带来的后果。

第三步：提出合理的建议或期待回复。

第二部分：语言积累
常用语块
1. 抱怨
2. 表达不满
3. 忍受
4. 对……满意
5. 糟糕的服务
6. 采取措施
7. 解决问题
8. 预防……发生
9. 调查此次事件
10. 以粗鲁的方式
11. 向……道歉
12. 出乎意料
13. 不用说
14. 尽快
15. 把某事牢记在心
1. complain about
2. convey/express one’s dissatisfaction
3. put up with/bear
4. be content/satisfied with
5. poor service
6. take measures
7. deal with/solve the problem
8. prevent…from happening
9. investigate/look into the matter/incident
10. in a rude manner
11. make an apology to…/apologize to…
12. out of one’s expectation
13. needless to say
14. as soon as possible
15. bear sth. in mind
套用句式
1. 我写信是投诉关于……
2. 这几年我对你们的服务都很满意，但是我写信是表达关于……的不满。

3. 我对……不满意有一些主要原因。

首先，……更糟糕的是，……最后，……
4. 我真诚地希望你能认真调查这件事情，以及采取恰当的措施防止类似事件再次发生。

5. 你若能尽快采取措施处理这个问题，我将感激不尽。

1. I am writing to complain about…
2. I have been content/satisfied with your service for years but I am writing to express my dissatisfaction about…
3. There are some main reasons why I am not content with… . At first, … What’s worse, … Eve ntually, …
4. I sincerely hope that/It is my sincere hope that you will look into/investigate the matter/incident seriously and proper measures should be taken to prevent such an incident happening again.
5. I would appreciate it very much if you could take measures to deal with/solve the problem as soon as possible.
第三部分：满分模版
Dear Sir/Madam,
My name is /I’m _____(自我介绍). I feel bad to trouble you but I am afraid that I have to make a complaint about ______(投诉的内容).
________（简述导致矛盾的事件）. I _____（表达本人曾做过的努力）. But_______（投诉原因一）. Besides, _____ (投诉原因二). To be frank, ______（客观的评论，以示诚恳）. To make up for it, I suggest ______ （表达本人期待的解决方案）. I sincerely hope you can better your service and that mistake won’t arise again in the future.
I am really annoyed about it. I believe you will take my complaints seriously. I am looking forward to your early reply.
Yours sincerely,
Li Hua
模版范文
奇爱的经理：
我是李华，贵酒店的一名顾客。

我写信向您投诉贵店令人不满的服务。

我在贵店居住的1月28号到1月30号期间，贵店的服务有太多让我不满之处。

首先，我发现我的行李箱在被贵店的一个行李员送至房间后破损。

另外，卫生间的马桶漏水。

更糟糕的是，楼下酒吧的噪音每晚持续到深夜影响我的休息。

我对贵店的服务很是失望，并且希望您改进服务质量以防这样的问题在以后仍然发生。

我对这件事情真是很恼火。

我相信您会认真对待我的投诉。

盼望尽早回复。

李华
Dear Manager,
I am Li Hua, one of your hotel’s customers. I am writing to complain about your unsatisfying service.
During my stay at your hotel from Jan 28 to 30, the service in your hotel left much to be desired. To begin with, I found my suitcase broken after they were carried to my room by one of your porters. Besides, water was leaking out of the toilet in the bathroom. Worse still, the noise from the bar downstairs went on so late into the night each night that I couldn’t get good rest. I’m disappointed with your service, and I hope you can better your service in case the same matter
arises in the future.
I’m really annoyed about it. I believe you will take my complaints seriously. I am looking forward to your early reply.
Yours sincerely,
Li Hua
第四部分：实战突破
习作修改(做短文改错，背经典范文)
Dear Sir,
I’m writing to express my dissatisfaction about the mobile phone of Dephone-S250 I bought in 20th Apr. 2015 at Teemall. Ten days before that, it didn’t ring or sent text messages. Then I took them to the seller, but was told that the model had been sold out and I had to wait at least three month for a new one. Later I went to the repairman. He said since it was a new model in China, it was impossibly to fix it without the right spare parts. I was so desperate on hear that. What can I wait that long? Therefore, I sincerely hope you can send to me a new one of same model. I would greatly appreciate it if you could take measures to solve the problem as soon as possible.
Yours Sincerely,
Li Hua
1. in→on, 具体的某一天用介词on。

2. before→after, 在多长时间之后用after。

3. sent→send, or并列的两个动词都采用原型结构。

4. them→it, 特指的买到手里的这一部手机。

5. month→months，复数形式。

6. impossibly→impossible, it is +adj to do sth.
7. hear→hearing, 介词后用动词的ving形式。

8. What→How, 如何用how。

9. send to→send，及物动词。

10. One of same→one of the same, 特指。

好题调研
假定你是李华，上周六，你有一次不愉快的就餐经历，对餐厅的服务员态度非常不满意。

于是你给该餐厅老板写一封投诉信。

要点如下：
1. 问题：牛肉面有苍蝇，服务员态度粗鲁。

2. 要求：餐厅赔礼道歉。

注意：1. 词数100左右。

2. 可以适当增加细节，以使行文连贯。

Dear Sir,
I am Li Hua, a frequent customer in your restaurant. I have been pleased with your excellent service for years but now I’m writing to express my dissatisfaction about the poor service of your waiters.
Last Saturday, I went to your restaurant to have lunch but I had an awful experience. When having beef noodles, I suddenly found there were two flies in them, which disgusted me a lot. So I asked the waiter to change another dish. Out of my expectation, he didn’t change it but said in a rude manner that he was too busy to solve the problem. Needless to say, such a way of treating customers is unacceptable.
It’s my sincere hope that you can investigate the matter seriously and make a formal apology to me.
I look forward to a better service next time.
Yours Sincerely,
Li Hua
第五部分：升华练习
假定你是李华，你在上周日搭坐102号公交车，该公交车司机的不文明行为让乘客很愤怒。

于是你向公交车公司写一封投诉信。

要点如下：
1. 司机的不文明行为(大声讲话、紧急刹车、态度粗鲁等)。

2. 希望尽快查清此事。

注意：1. 词数100左右。

2. 可以适当增加细节，以使行文连贯。

第六部分：总结反馈
1. Use a capital letter for the personal pronoun ‘I’:
What can I say?
2. Use a capital letter to begin a sentence or to begin speech:
The man arrived. He sat down.
Suddenly Mary asked, “Do you love me?”
3. Use capital letters for many abbreviations and acronyms:
G.M.T. or GMT (Greenwich Mean Time)
N.A.T.O. or NATO or Nato (North Atlantic Treaty Organization)
4. Use a capital letter for days of the week, months of the year, holidays:
Monday, Tuesday
January, February
Christmas
Armistice Day
5. Use a capital letter for countries, languages & nationalities, religions:
China, France
Japanese, English
Christianity, Buddhism
6. Use a capital letter for people’s names and titl es:
Anthony, Ram, William Shakespeare
Professor Jones, Dr Smith
Captain Kirk, King Henry VIII
7. Use a capital letter for trade-marks and names of companies and other organizations:
Pepsi Cola, Walkman
Microsoft Corporation, Toyota
the United Nations, the Red Cross
8. Use a capital letter for places and monuments:
London, Paris, the Latin Quarter
the Eiffel Tower, St Paul’s Cathedral
Buckingham Palace, the White House
Oxford Street, Fifth Avenue
Jupiter, Mars, Syrius
Asia, the Middle East, the North Pole
9. Use a capital letter for names of vehicles like ships, trains and spacecraft:
the Titanic
the Orient Express, the Flying Scotsman
Challenger 2, the Enterprise
10. Use a capital letter for titles of books, poems, songs, plays, films etc:
War And Peace
If, Futility
Like a Virgin
The Taming of the Shrew
The Lion King, Gone With The Wind
11. Use capitals letters (sometimes!) for headings, titles of articles, books etc, and newspaper headlines:
HOW TO WIN AT POKER
Chapter 2: CLINTON’S EARL Y LIFE
LIFE FOUND ON MARS!
MAN BITES DOG
The term ‘literary writing’ calls to mind works by writers such as Shakespeare, Milton, or Wordsworth; definitive examples of all that the term implies. We instinctively associate the term with characteristics such as artistic merit, creative genius, and the expression of mankind’s noblest qualities. In this essay I will explore some of the characteristics of this kind of writing.
Literary works are primarily distinguishable from other pieces of writing by their creative, or artistic intent.
A piece of literature differs from a specialised treatises on astronomy, political economy, philosophy, or even history, in part because it appeals, not to a particular class of readers only, but to men and women; and in part because, while the object of the treatise is simply to impart knowledge, one ideal end of the piece of literature, whether it also imparts knowledge or not, is to yield aesthetic satisfaction by the manner of which it handles its theme.
The writer of this passage emphasises the distinction between writing of didactic purpose and literary writing which has that other, aesthetic, dimension. In fundamental terms literature is ‘an expression of life through the medium of language’ , but language used more profoundly than when used simply to convey information.
The following two extracts, for example, both describing one partner’s response to marital problems, are different in both their form and their intent:
Many critics date the crumbling of their marriage back to that unfortunate episode, but David was delighted when he heard that Lynne had produced a daughter from her marriage to an American doctor.
And
Her writing hand stopped. She sat still for a moment; then she slowly turned in her chair and rested her elbow on its curved back. Her face, disfigured by her emotion, was not a pretty sight as she stared at my legs and said . .
The first piece, from a newspaper, gives a typical tabloid account of a broken marriage. It plainly states the position of the two parties involved, (but with an attitude akin to ‘gossip’). The tone of the second piece is less factual and more descriptive. Here the writer is sets out to depict a particular scene, that of a woman distressed by the discovery of some unsavoury information concerning her husband, and employs such devices as the use of emotive words, such as ‘disfigured’, the gradual increase of dramatic tension, ‘slowly turned in her chair’, and then in the last line a humor ous deflation of this tension, ‘her face . . . was not a pretty sight’. The author shows a mixture of intentions here, the structure and the use of language showing a different approach and purpose to the first piece’s straightforward account of the everyd ay world. In contrast to such a plain factual account -
Literature is a vital record of what men have seen in life; what they have experienced of it, what they have thought and felt about those aspects of it which have the most immediate and enduring interest for all of us.
So literary writing, having creative and artistic intent, is more carefully structured and uses words for the rhetorical effect of their flow, their sound, and their emotive and descriptive qualities. Literary writers can also employ tone, rhyme, rhythm, irony, dialogue and its variations such as dialects and slang, and a host of other devices in the construction of a particular prose work, poem, or play.
All fiction is a kind of magic and trickery, a confidence trick, trying to make people believe something is true that isn’t. And the novelist, in a particular, is trying to convince the reader that he is seeing society as a whole.
Literary writing is, in essence, a ‘response’, a subjective personal view which the writer expresses through his themes, ideas, thoughts, reminiscences, using his armoury of words to try to evoke, or provoke, a response in his reader.
. . . it is not only a question of the artist looking into himself but also the of his looking into others with the experience he has of himself. He writes with sympathy because he feels that the other man is like him.
In Welsh Hill Country, R. S. Thomas conveys his response to a landscape:
Too far for you to see
The fluke and the foot-rot and the fat maggot
Gnawing the skin from the small bones,
The sheep are grazing at Bwlch-y-Fedwen,
Arranged romantically in the usual manner
On a bleak background of bald stone.
Here the powerful evocation of desolation, of the stark brutality, even indifference, of the countryside is captured by Thomas through a pointed use of language which also conveys his grim mood.
In contrast, Keat’s To Autumn conveys a soft, sensuous depiction of this season which captured his imagination:
Season of mists and mellow fruitfulness
Close bosom-friend of the maturing sun;
Conspiring with him how to load and bless
With
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有专家总结了一个很好的东西，叫形合与意合。

英语就是属于形合语言，当然，汉语就属于意合语言了。

什么是形合什么是意合呢？所谓形合，就是说英语需要形式的合拍。

我经常讲一句话，就是，英语是逻辑语言，法制语言，很讲究根据的，这个主要是因为西方语言是在希腊罗马文化背景下发展出来，以前的什么逻辑学呢数学呢都对这个语言产生了巨大的影响。

一般认为嘛，英语的来源有三个点，第一个是希腊罗马神话，第二个呢，是圣经，第三个则是我们熟悉的大作家莎士比亚[目前尚且存在争议，有的人认为莎士比亚是个创作组，有的认为呢，是另外一个人找的替代名字等等]。

正是因为英语有这个发展的脉络所以注定了它的形合。

形合语言非常重视结构上的完整和表达的科学性。

比如说，英语中经常交代连接词告诉你为什么这样，我吃饭，因为饿了。

因此，英语在交代一个事情的时候往往更注重其科学性或逻辑性。

比如“When they get to the top b ranches, they fly down to the base of the next tree and spiral up again. “ 在交代到下棵树的时候，他交代了动作，先下来down，然后再to 靠近。

分解这个动作的本身是为了逻辑的表达准确。

而相反，我们汉语却没有这么讲究，我们可以直接说“飞奔到了那附近的一克树下”，这在外国人理解起来有点费解。

再比如，在英语中的不少介词诸如into，onto, within, without 都有两层意思, into其实先是to[接近]，然后才能in[进入]。

汉语却不这样了，比如，毛泽东在《改造我们的学习》中就有很多人所谓的“病句” ，即不懂语法。

既然语法上讲不通，为什么全国人民却能很容易读懂呢？这个正说明了我们汉语的意合。

即，只求意义的整合，不求逻辑的严密。

这个摘录一为教师的研究叙述“⑴“但是我们还是有缺点的，而且还有很大的缺点。

”本句用“但是”一词，话题一转，由上一段的总结中国共产党成立二十年来的基本经验过渡到这一段的指出缺点，进而阐明了改造主观主义学风的重要性。

句中“而且”一词，说明了本句是一个递进关系的复句。

但上半句的“我们还是有缺点的”是“的”字结构句，下半句的“还有很大的缺点”却是存现句，就语法的角度看，此句前后衔接似乎不大妥当。

可把该句改为：“但是我们还是有缺点的，而且还是有很大的缺点的。

”这样，前后都是存现句，衔接就比较一致了。

很多人不仅要问了，这个是因为什么呢？
我们还可以从许多方面获得这个重要的论证。

从绘画艺术来讲吧。

中国的东西叫国画，国画用的是毛笔，毛笔主要擅长写意。

懂其中的道者，信笔一涂，便是赫赫有名价值连城的“虾”，不懂其道者，便是涂“鸦” 。

中国文化讲求一个悟性，朦胧的概念。

所以，西方把这个称谓“东方神秘主义”，再如，中医针灸，另人难以置信，效果甚佳。

西方的油画，确实在精细与科学的基础上发展而来的。

它很讲求层次结构[structure] ，一天可能只能画一层甚至更少。

很符合事物发展的规律。

因此，我们在学习英语的时候一定要注意区别英语和汉语在语言结构上的差别，这样一来，无论是在写作或是翻译中，就能比较好的关注其语言的本质和交际功能了。