高考英语应用文写作——抱怨信投诉信【解析+模板+范文】
高考英语应用文写作—抱怨信投诉信【解析+模板+范文】
应用文写作：抱怨信、投诉信在当今商品经济时代，商品买卖活动非常普遍。
在日常生活中，人们常会遇到对所购商品质量或售后服务不满意的情况，这时可以写投诉信(A Letter of Complaint )求得解决。
投诉信与普通书信的格式基本相同。
但要注意的是，写投诉信的目的是为了求得一个解决问题的办法而不是为了泄愤，因此写信时一定要注意态度诚恳、直截了当。
一、一封投诉信应包括三个最基本的方面：1.投诉内容。
一般放在信的开头。
常用的表达法有：I am writing to you about... which I received/bought ...I am going to complain about ...I am sorry to have to return with this letter... which I received/bought...2.投诉原因。
一般讲述对商品质量或售后服务不满意的地方。
常用的表达法有：When we checked..., we noticed...When I took... out of the bag and examined... closely, I found...When I unpacked... and tried to use it, it did not work.3.希望得到的结果。
常用的表达法有：Please let me know what you intend to do in this matter.I am returning... under separate post and look forward to receiving a full refund of...In view of the inconvenience that this has caused, I feel you should...二、具体细节①首段：注意客观礼貌a. 自我介绍;b. 引出投诉内容c. 表明目的要求。
高考英语写作技巧投诉信(投诉网上购买到问题运动鞋)
One month ago I bought/ordered/ purchased two pairs of sports shoes from/on your website, but I didn’t receive them until today. To my great disappointment, the shoes were so poorly packed up that the packaging was damaged on arrival. To make matters worse, they are of the wrong size. (Problems)
4. And if you choose to send the book again, please make sure it reaches me before April 15th.
5. I do hope you will take my complaint seriously and offer me a satisfactory solution.
It is a great pity that your goods and service have the following
unacceptable/unbearable problems/
faults. First, I ordered them one months ago but didn’t receive them until today. Second, the shoes were so poorly packed up that the packaging was damaged on arrival. To make matters worse, they are of the wrong size. (Problems)
英语高考投诉信题目及范文
英语高考投诉信题目及范文篇1I am writing to express my strong dissatisfaction and complaint regarding the English college entrance examination. During the exam, a series of serious problems occurred, which had a significant negative impact on our performance and fairness.Firstly, the listening equipment malfunctioned! How could this happen in such an important exam? It greatly affected our ability to answer the listening comprehension questions accurately.Secondly, the difficulty of the exam questions was far beyond the scope of the syllabus! This is completely unreasonable. How are we supposed to cope with such excessive difficulty when we have been preparing based on the syllabus?Finally, the examination room environment was extremely noisy! This seriously disrupted our concentration and thinking process. How can we perform well under such circumstances?I sincerely hope that relevant departments can take this matter seriously and take appropriate measures to ensure the fairness and quality of future exams.Thank you for your attention![Your Name]篇2I am writing to express my strong dissatisfaction and complaint regarding the organization and management of the recent English college entrance examination.The attitude of some invigilators was extremely poor. They showed no patience when students had questions, and even responded rudely. How could we focus on the exam in such an atmosphere? Moreover, the time arrangement was completely unreasonable. The time allotted for certain sections was far too short, leaving us no chance to think carefully and complete the tasks properly. What's more, the design of the answer sheet was not scientific at all. It was confusing and caused many of us to waste precious time trying to figure it out.I sincerely hope that these problems can be seriously addressed and improvements can be made in future exams. How can we students get fair chances and achieve good results under such circumstances?[Your Name]篇3I am writing to express my strong dissatisfaction and complaint regarding the unfair scoring in the recent English college entrance examination! How could this happen? The scoring of subjective questions was extremely ambiguous. I had put in a great deal of effort and wasconfident in my answers, but the score I received was far lower than what I expected! Isn't it a huge disappointment?Moreover, the scoring differences between different regions were astonishingly obvious. How can this be fair? Students in different areas should be evaluated under the same clear and fair standards. This kind of disparity has seriously affected our future and our dreams.I sincerely hope that you can look into this matter seriously and take appropriate measures to ensure fairness and justice in the examination scoring system. We deserve a fair chance to pursue our dreams![Your Name]篇4I am writing to express my deep concern and serious complaint regarding the leakage of the English college entrance examination questions. How could such a disturbing incident happen? Before the exam, I astonishingly found suspected test contents on the Internet. And after the exam, to my astonishment, I discovered that they were strikingly similar to what was spread online! This is an absolute violation of fairness and justice.How can students who have prepared sincerely and diligently compete on an equal footing under such circumstances? This incident has not only undermined the credibility of the examination but also shattered the dreams and hopes of countless hardworking students.I strongly urge you to launch a thorough investigation into this matterimmediately. Justice must be served! We deserve a fair and just examination environment.[Your Name]篇5I am writing to express my strong dissatisfaction and complaint regarding the delay in the announcement of the English college entrance examination results. The scheduled time for the release of the results has long passed, but we still haven't received any information! How frustrating and worrying this is! This delay has caused significant problems for us students. It has greatly affected our plans for college applications and future studies. How can we make informed decisions about our future when we don't even know our scores? We have been waiting anxiously, but there seems to be no end in sight. I sincerely hope that you can take immediate action to solve this problem and release the results as soon as possible. Isn't it your responsibility to ensure a smooth and timely process? Thank you for your attention to this matter.[Your Name]。
投诉信英语二作文模板
投诉信英语二作文模板Complaint Letter Writing Template。
Introduction。
State your purpose for writing.Clearly state the complaint.Provide specific details about the issue.Include the date, time, and location of the incident (if applicable).Body Paragraphs。
Explain the impact or consequences of the issue.Describe any steps you have taken to resolve the issue.Provide supporting evidence or documentation (if available).Outline your desired resolution.Call to Action。
Summarize your complaint and restate your desired resolution.Set a deadline for the recipient to respond.Express your expectation for a prompt and satisfactory resolution.Closing。
Thank the recipient for their attention.Express hope for a mutually acceptable solution.Sign your letter with your full name.Example Complaint Letter。
[Your Name][Your Address][City, Postal Code][Email Address][Phone Number][Date][Recipient Name][Recipient Title][Company/Organization Name] [Address][City, Postal Code]Dear Mr./Ms. [Recipient Name],。
高中英语作文投诉信模板及范文
高中英语作文投诉信模板及范文英语作文是对学生综合能力考核最彻底的一类题型,对单词的掌握、对语法的熟悉程度、谴词造句的能力都会在写作文的水平中体现的一览无余。
下面，是店铺为你整理的高中英语作文投诉信模板及范文，希望对你有帮助!高中英语作文投诉信模板及范文篇1Dear manager,你好经理：I write this letter to you to make some complaints about the computer I bought in your store yesterday afternoon. There' s something wrong with it. That makes me extremely unhappy.我写这封信给你是为了投诉昨天下午我在你店购买的电脑。
那台电脑有问题。
这让我非常不开心。
The computer cannot be properly shut down when I got it back to the office. When I click the shutdown button, it seems that the machine gives no response. And I'm so annoyed with it.我把它拿到办公室后电脑不能正常关机。
我点击关闭按钮，这机器似乎没有响应。
它让我很恼火。
It's obvious that you didn' t carefully examine the machine before you sold it. I think your store should take full responsibility for selling me the defective machine. I insist that you give me a satisfactory reply. I do want you to give back my money as soon as possible.很明显的在你卖给我之前你没有仔细检查电脑。
英语二小作文投诉信
英语二小作文投诉信
由于800字的英文投诉信远远超出了通常的写作要求，并且在
实际情况下会显得过于冗长，我将提供一个较为精简的投诉信模板，并解释如何扩展它以增加字数。
但请注意，在实际应用中，应根据
具体情况调整信件的长度和内容。
---。
Subject: Complaint Regarding Poor Service at [Company Name]
Dear [Customer Service Representative's Name or Department],。
I am writing to express my dissatisfaction with the recent service I received from your company. I have been a loyal customer for several years, but the recent incident has left me feeling disappointed and considering
alternative options.
On [specific date], I visited your store located at [store address] with the intention of purchasing a [describe the product or service]. Unfortunately, my experience was far from satisfactory. From the moment I entered the store, I was greeted with a lack of。
写英语投诉信的格式范文
写英语投诉信的格式范文 Complaint Letter.[Your Full Name][Your Address][City, State, ZIP Code][Your Email Address][Your Phone Number][Date][Recipient's Full Name][Recipient's Position][Company's Name][Company's Address][City, State, ZIP Code]Subject: Complaint Regarding [briefly describe the issue]Dear [Recipient's Name],。
I am writing to express my dissatisfaction with a recent experience I had with [Company's Name]. As a valued customer, I have always appreciated the services provided by your, but my recent encounter has left me feeling disappointed and dissatisfied.On [specific date], I [briefly describe the incident or issue]. I expected [what you expected to happen], but instead encountered [what actually happened]. This deviation from the normal standards of service I have come to expect from [Company's Name] has been particularly jarring and inconvenient for me.I have always admired [Company's Name] for its commitment to [company's values or services]. However, this recent experience has cast a shadow over my perception of your brand. I feel that my rights as a consumer have been compromised, and I am seeking a prompt and satisfactory resolution to this matter.I understand that mistakes can happen, and I appreciate the opportunity to provide feedback. I believe that by addressing this issue, [Company's Name] has the potential to not only rectify the situation but also improve its services in the future.Therefore, I request that [Company's Name] investigates this matter promptly and takes the necessary steps to resolve it. I expect a thorough investigation of the incident, followed by appropriate corrective measures. Additionally, I would appreciate receiving a personal apology and a compensation package that reflects the inconvenience and dissatisfaction caused to me.I look forward to receiving a prompt and satisfactory response from your team. You can reach me at [Your Phone Number] or [Your Email Address] for any furtherclarification or discussion.Thank you for your attention to this matter. I hopethat [Company's Name] will take the necessary steps to address my complaint and restore my faith in your services.Sincerely,。
高考投诉信模板
Yours sincerely,
Li Ming
假设你叫李华, 最近在某英文购物网站上购买了一 双鞋子，但出现了一些问题。
［写作内容］
请给网站写一封投诉信, 包括以下内容： 1.写信的目的； 2.投诉内容：
5.不可思议的 5.unbelievable
6.令某人大失所望
6.out of one's Much to my
expectation(s) disappointment
To my great disappointment
7.调查
7.look into / survey / investigate
相关短语
_t_h_e_p_a_i_r_o_f_s_h_o_e_s_I__b_o_u_g_h_t_o_n__y_o_u_r_w__eb__si_t_e. (我在你网站上购买的鞋子)
(3) I am writing to inform you that I__a_m__not _sa_t_i_sf_i_ed__w_i_t_h_t_h_e_s_h_o_e_s__b_o_u_g_h_t_o_n__y_o_u_r__ w__e_b_si_t_e_. (我不满意在你网站上购买的鞋 子)
Complaint Letter
要求写一封抱怨信：我叫不满意，2015年7月 20日在武汉手机市场买了一部6s, 要求公司换 一部,原因：
1.手机不响铃,不能发短信 send messages 2.手机已售完,无法更换 sell out; replace
3.新型号,没有配件,无法维修
a new type; spare parts; repair
高考英语应用文写作 抱怨信投诉信【解析 模板 范文】
应用文写作：抱怨信、投诉信在当今商品经济时代，商品买卖活动非常普遍。
在日常生活中，人们常会遇到对所购商品质量或售后服务不满意的情况，这时可以写投诉信(A Letter of Complaint )求得解决。
投诉信与普通书信的格式基本相同。
但要注意的是，写投诉信的目的是为了求得一个解决问题的办法而不是为了泄愤，因此写信时一定要注意态度诚恳、直截了当。
一、一封投诉信应包括三个最基本的方面：1.投诉内容。
一般放在信的开头。
常用的表达法有：I am writing to you about... which I received/bought ...I am going to complain about ...I am sorry to have to return with this letter... which I received/bought...2.投诉原因。
一般讲述对商品质量或售后服务不满意的地方。
常用的表达法有：When we checked..., we noticed...When I took... out of the bag and examined... closely, I found...When I unpacked... and tried to use it, it did not work.3.希望得到的结果。
常用的表达法有：Please let me know what you intend to do in this matter.I am returning... under separate post and look forward to receiving a full refund of...In view of the inconvenience that this has caused, I feel you should...二、具体细节1 / 8①首段：注意客观礼貌a. 自我介绍;b. 引出投诉内容c. 表明目的要求。
英文投诉抱怨信范文
英文投诉/抱怨信范文Sample 115 April 2006Dear Sir,I saw your advertisement for "the perfect lighter" in Sunday Times last week and immediately sent off a ￡2 postal order and the completed form for the lighter.Imagine my surprise when all I got in return was a box of matches! I could understand a mistake. I might even pardon a joke. But in this case, your advertisement is a deliberate lie since a friend of mine who also sent the coupon got the same result.I think it's a shame to promise an economical lighter when in fact you are not selling a lighter a1 all. Instead of saying it works quickly, you should admit that you are offering matches. And what about "only" ￡2: I usually pay 10 pennies for a box of matches, and they are often given away free.I regard your advertisement as a serious deception and demand that you send me my money back immediately. Otherwise I will take active stepsto make sure the Consumers' Association hear about it.Yours faithfully,Peter LiSample Writing 2:12 March 2006Dear Sir,I am highly disappointed in the proposed 2004-05 budget cuts to educa1ion. Taking away basic aid status and slashing our school budgets is a recipe for educational disaster in our school. The future lies with our children. They must have access to high quality educa1ion.My husband and I have worked hard to be able to live in a school district that provides high quality education for our children. Cutting funding in districts like ours will have a negative impact on property values.The school that my daughter attends is hardly wha1 I would describe as a "rich" school. Parents are asked to pay for books for all the classes, science supplies and for their students to participate in the performing arts among other items. If our school is to remain a world leader in technological development, cutting our school funds is the worst possible choice to make.Education funds should not be diverted away from education.Yours faithfully,Tom WilliamsUseful Expressions:I am highly disappointed in . . .I am writing to place a complaint against. . .I am sorry to inform you that. . .I am writing to draw your attention to . . .Please make sure that appropriate measures are taken to solve the problem.I hope you will look into the matter and give me an immediate reply.If our demand is not accepted and put into practice, we would resort to other measures.。
英语范文投诉信对商品不满意模板
英语范文投诉信对商品不满意模板全文共3篇示例，供读者参考篇1Complaint Letter Template for Dissatisfaction with Product[Your Name][Your Address][City, State, Zip Code][Email Address][Phone Number][Date][Company Name][Company Address][City, State, Zip Code]Dear [Company Name],I am writing to express my dissatisfaction with a product that I recently purchased from your company. I am a loyal customer of [Company Name] and have always been satisfied with theproducts and services that you provide. However, I must say that I am extremely disappointed with the product that I received and I feel the need to bring this matter to your attention.I purchased the [Product Name] on [Date] from yourstore/website and was excited to try it out. However, when I received the product, I noticed that it was not of the quality that I had come to expect from [Company Name]. The [Product Name] was damaged, poorly made, and did not function as advertised. I was very disappointed with the product and felt that it did not meet the standards that I have come to expect from your company.I would like to request a replacement for the [Product Name] or a refund of my money. I believe that as a loyal customer, I deserve to receive a product that is of high quality and meets the standards of [Company Name]. I hope that you will take my complaint seriously and work to resolve this matter promptly.I look forward to hearing back from you soon and resolving this issue to my satisfaction. Thank you for your attention to this matter.Sincerely,[Your Name]篇2[Your Name][Your Address][City, State, ZIP Code][Email Address][Phone Number][Date][Recipient Name][Company Name][Company Address][City, State, ZIP Code]Dear [Recipient Name],I am writing to express my dissatisfaction with the product I recently purchased from your company. On [date of purchase], I bought a [product name] from your store, order number [order number]. However, I am extremely disappointed with the quality of the product and the customer service provided.Firstly, when I received the product, I noticed several defects. The [describe defects, such as scratches, dents, missing parts, etc.]. This is unacceptable as I paid full price for a brand new product, not a damaged or faulty one.Furthermore, when I contacted your customer service team to inquire about a replacement or refund, I was met with rude and unhelpful service. The representative I spoke to was dismissive of my concerns and refused to provide any solution to my problem. This lack of professionalism and customer care is disappointing and reflects poorly on your company.I am now requesting a full refund or a replacement product to be sent to me promptly. I trust that you will take this matter seriously and compensate me for my inconvenience. If my concerns are not addressed in a timely manner, I will have no choice but to escalate this complaint further.I look forward to hearing from you soon and hope that we can resolve this issue amicably.Sincerely,[Your Name]篇3Subject: Complaint Letter Regarding Unsatisfactory ProductDear Sir/Madam,I am writing to express my dissatisfaction with the product I recently purchased from your company. On [date of purchase], I bought a [description of the product] from your store. Unfortunately, I am not satisfied with the quality of the product and I would like to bring this issue to your attention.The product I received does not meet the specifications that were advertised. The [describe specific issues with the product, such as poor quality, defects, or missing parts]. These issues have made the product unusable and I feel that I have not received value for my money.I am disappointed with the level of customer service provided by your company. I expect a certain standard of quality when I purchase products from your store and I feel that this has not been met in this instance.I demand a full refund or a replacement product that meets the advertised specifications. I trust that you will take the necessary steps to address this issue and ensure that customers receive products of the highest quality in the future.I look forward to hearing from you soon and resolving this matter promptly.Sincerely,[Your Name]。
应用文写作投诉信讲义-高考英语作文复习专项
应用文写作——投诉信一、开头表明自己的写作意图，投诉、抱怨，要注意语言礼貌1. I am Li Hua, a (regular) customer of Amazon/your store, I'm writing to you to plain about...2. I'm writing to express my dissatisfaction/disappointment3. I'm writing lo inform you of a problem I am having with4. I wish to draw you attention to the problem/fault that5. I would like to express my dissatisfaction with the … bought on …(website) which is of poor quality.表达不满之情1. I was surprised /disapp ointed/annoyed to find … Much to my disappointment…2. Actually what annoyed me most was that…3. What bothers/annoys most is... To make matters worse,.../ Worse still, ...4. It was not until yesterday that 1 received the books/ order. Not until yesterday did I receive the books.5. I am very annoyed about the unsatisfying service offered by your staff.Paragraph2: 指出商品/服务的问题（投诉内容），并提出自己希望的解决方案二、投诉内容1. When the bag reached me, I was disappointed to find that there were some spots on the bag. Which could not be wiped off.（物品）When I checked the package,...2. When I reported it to your worker, he was rude to me, totally ignoring my request.3. When I checked with your worker, he treated me rudely, saying that it was all my fault.（服务）4. After my family checked in on August 5th, we were annoyed to find there was no access to the Internet and no hot water available after 10 p.m. Worse still, the room attendant was rude when we reported these problems to him. We didn't have access to the Internet The hotel didn't provide access to the Internet.三、提出要求/诉求1. I hope you will take my plaints seriously and resolve this matter quickly/ have it settled as soon as possible.2. I am waiting for a reasonable explanation and (expecting) an early reply.3. This is the worst experience I have ever had, and I would like to have my money back and an apology from your worker.4. I will return the novels and claim a full refund. Attached is my proof of the purchase.5.1 strongly demand either the school bag be exchanged or you give me a full refund6. For the above reasons, I strongly demand either you deliver a new one to me or return my money.四、结尾• Thanks for your consideration.• I'd appreciate it if you could settle the problem soon .• I'd be grateful if you provide a satisfying solution.• I believe you will take my plaint seriously.• I’d appreciate it if my demand is met.• Hopefully, you would look into the matter and make some appropriate improvements.写作模板：Dear sir or madam,I am Li Hua, ____________.I am writing to concern over the worrying effected/result caused by________, expecting to mand your attention and assistance/support.__________(when), I bought __________ at/on ___________ to________________(使用目的). However, I couldn’t help noticing some problems wi th it when I started to use it. After further inspection, I disappointedly found some other problems arouse, which means it was of poor quality. What annoyed me most is that the attendant on duty refused my requests rudely when I ask for a replacement. My purpose of writing this letter is to appeal to those in the service industry to enhance their service quality and return my money.Looking forward to your early reply.Yours sincerely,Li Hua 【例文1】假定你是李华，上周你在网上购买了一本英语字典，收到后发现一些问题。
英语投诉信作文模板
英语投诉信作文模板Dear Sir/Madam,。
I am writing to express my dissatisfaction with the service I received from your company. I recently purchased a product from your store, and unfortunately, it did not meet my expectations.Firstly, the product was delivered to me in a damaged condition. The packaging was torn and the product itself was scratched and dented. This was very disappointing as I had been looking forward to using it.Secondly, the customer service I received when I contacted your company to report the issue was very poor. The representative I spoke to was unhelpful and seemed disinterested in resolving my problem. I was left feeling frustrated and ignored.Finally, when I requested a refund for the product, Iwas informed that I would have to pay a restocking fee. This was not mentioned at the time of purchase and I feelit is unfair to charge me for returning a damaged product.Overall, I am extremely disappointed with the service I received from your company. I expect better from a company of your reputation and I hope that you will take steps to improve your customer service and refund policy.I look forward to hearing from you soon and hope that we can come to a satisfactory resolution.Yours sincerely,。
邮件投诉信英语作文模板
邮件投诉信英语作文模板Subject: Complaint Letter via Email。
Dear [Recipient's Name],。
I am writing this email to express my dissatisfaction and file a formal complaint regarding [specific issue or incident]. I believe that it is important to bring this matter to your attention in order to seek a resolution and prevent similar occurrences in the future.First and foremost, I want to highlight the incident that has led to this complaint. On [date], I experienced [describe the incident in detail, including any relevant dates, times, and locations]. This incident has caused me significant inconvenience and frustration, and I believe that it reflects poorly on the quality of service provided by your company.Furthermore, I would like to emphasize the impact that this incident has had on me personally. [Share the personal impact, such as emotional distress, financial loss, or any other relevant consequences]. As a customer, I expect to receive a certain level of service and professionalism, and I feel that this standard has not been met in this instance.In addition, I would like to bring to your attention any previous attempts I have made to address this issue. [If applicable, describe any previous attempts to resolve the issue, including any communication with customer service or management]. Despite my efforts, I have not received a satisfactory resolution, which has prompted me to escalate this matter through this formal complaint.Moving forward, I would like to request a prompt and thorough investigation into this matter. I expect that the appropriate actions will be taken to address the issue and prevent its recurrence. Additionally, I am open to discussing potential compensation or remedies for the inconvenience and distress caused by this incident.I trust that you will take this complaint seriously and handle it with the urgency and attention it deserves. I hope to receive a timely response and resolution to this matter.Thank you for your attention to this complaint. I look forward to your prompt and satisfactory response.Sincerely,。
投诉信内容模板英语作文
投诉信内容模板英语作文Complaint Letter Template: Writing an Effective Complaint Letter。
Introduction。
Writing a complaint letter can be a daunting task, especially when you are upset or frustrated with a product, service, or company. However, a well-written complaint letter can be an effective way to resolve issues and get the attention of the appropriate parties. In this article, we will provide a comprehensive template for writing an effective complaint letter in English.Addressing the Recipient。
When writing a complaint letter, it is important to address the recipient properly. If you know the name of the person you are writing to, address them by their name and include their title if applicable. If you are unsure of the recipient's name, you can use a generic salutation such as "To Whom It May Concern" or "Dear Sir/Madam."Opening Paragraph。
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应用文写作：抱怨信、投诉信在当今商品经济时代，商品买卖活动非常普遍。
在日常生活中，人们常会遇到对所购商品质量或售后服务不满意的情况，这时可以写投诉信(A Letter of Complaint )求得解决。
投诉信与普通书信的格式基本相同。
但要注意的是，写投诉信的目的是为了求得一个解决问题的办法而不是为了泄愤，因此写信时一定要注意态度诚恳、直截了当。
一、一封投诉信应包括三个最基本的方面：1.投诉内容。
一般放在信的开头。
常用的表达法有：I am writing to you about... which I received/bought ...I am going to complain about ...I am sorry to have to return with this letter... which I received/bought...2.投诉原因。
一般讲述对商品质量或售后服务不满意的地方。
常用的表达法有：When we checked..., we noticed...When I took... out of the bag and examined... closely, I found...When I unpacked... and tried to use it, it did not work.3.希望得到的结果。
常用的表达法有：Please let me know what you intend to do in this matter.I am returning... under separate post and look forward to receiving a full refund of...In view of the inconvenience that this has caused, I feel you should...二、具体细节①首段：注意客观礼貌a. 自我介绍;b. 引出投诉内容c. 表明目的要求。
②主体：展开说明投诉原因、具体理由或后果，注意内容充实，符合交际习惯。
a. 详细说明情况，中肯提出问题;b. 提出改进建议，表明希望如何解决;c. 拓展题目内容，尤其要强调如何问题不解决所带来的后果。
③尾段：提出解决方案，不用展开，注意公平公正、礼貌原则。
a. 表达强烈愿望，希望上述问题得到迅速恰当的解决;b. 有时可就问题的解决限定时间;c. 对有关人员的努力表示感谢;d. 希望尽快得到满意答复。
文章的整体框架按照上述标准进行，具体到没一句的把握则如下：第一部分：提出抱怨并表示遗憾(1) 很抱歉打扰您，但我必须郑重提出投诉。
I am sorry to trouble you but I am afraid that I have to make a serious complaint.(2) 我很遗憾地告诉你投诉有关…….的事由。
I am sorry to tell you that there should be cause to complain about …(3) 我真的很讨厌抱怨，但最近有一件事情确实令人烦心。
I really hate to complain, but one thing is really disturbing now.（4）I’m writing to bring your attention to the problems I have had with …第二部分：阐述问题发生的经过第三部分：指出问题引起的后果(1) 噪音影响我的睡眠，使得我在上班时间无法集中精力。
结果这些天我已经搞错了好几次The noise disturbs my sleep so that I can’t concentrate on my work during thework time, and asa result, I have made several mistakes these days.(2) 在这样(嘈杂)环境下我无法进行研究，我需要一间安静的房间。
For me this environment is very difficult to make studies and I need a quiet room.第四部分：提出批评及处理的意见或敦促对方采取措施(1) 我认为是你认识到……的时候了。
I think it’s high time that you realized ….(2) 我们深知你们并不经常出错，但我们希望能确保这类差错不再发生。
We know that you are not generally careless, but we should like your assurance that this will not happen again.(3) 我必须正告贵方，除非对目前状况采取措施，否则我将被迫诉诸法律。
I must warn you that unless you do something about the situation, I will be forced to take legal action.(4) 坦率地所，我不再准备忍受这种状况。
Frankly, I am not prepared to put up with the situation any more.(5) 如果您能尽快调查此事，我将不胜感激。
期待您尽快回复。
I would be very grateful if you could look into the matter as soon as possible. And I am looking forward to an early reply.(6) I hope you will take steps to rectify（改正）this situation soon.(7) It is high time you took some measures to solve…(8) I sincerely hope such things will never take place again.(9) You must rectify the situation, or I will take it to the court.(10) If you can’t give me a satisfactory answer, I will complain it to the Consumer Association三、小模板①Date,Dear …,I am writing to complain about…I trust you willtake my complaints seriously and.. If it is not properly settled, I would ask you to give back my money, or I would complain to the concerned authorities.Yours sincerely,②Date,Dear …,I am writing to inform you that I find…unsatisfactory…..I hope you attach importance to this matter, and help settle it as soon as possible.Yours sincerely,三、范文【范1】Dear Sir,I am writing to you about a typewriter I ordered from you on 13 March, 2003.When I unpacked the machine and tried to use it, I found the backspace key didn't work. Looking it over, I also found the line space regulator has been cracked.As you know, the machine is unconditionally guaranteed for a year. Since you have no service man in this city I am obliged to return it to you. I hope you can send me a new one within a few days.Yours truly,Wang Ping[点评]这是一封要求调换打字机的信。
作者首先说明了要投诉的商品是一台打字机。
接着作者抱怨了打字机的质量问题：退格键坏了，行距调节器破裂。
由于打字机是无条件保修一年，而本市又没有维修人员，作者最后要求调换产品。
信中列举的质量问题符合实际，调换的理由充分，作者的态度诚恳，因而调换的要求是合理的。
【范2】假设你是李强，请你就本校图书馆的状况给校长写一封信，内容应涉及图书馆的藏书数量和更新状况、环境、服务等，可以是表扬，可以是批评建议，也可以兼而有之。
A Letter to the University President about the Library Service on Campus.January 6th, 2006 Dear Mr. President, I am writing to express my concern over the Library service on the campus.As a major in English, I find that most of the books in English in the library are outdated. So far, I have not come across a single book published after 1995. As a result, we fail to get the latest information of academic development both at home and abroad. In addition, the light in the reading room is far from bright, which does harm to our eyes. Worse still, there is no air-conditioning and we are sweating heavily still while reading. Last but not least, the newly developed electronic information system does not work well and needs further improvement. A great number of books should have been listed in the system.There is no denying that the library has helped us a lot. But it is in urgent need of improvement. When im-proved, the library is certain to provide much more help with our study.Thank you for your time. I am looking forward to your reply.Yours sincerely,Li Qiang【范3】Directions: Write a letter to complain about the bad service you have received①Dear manager,I am writing to show my great anger about the bad service I encountered in your department store last Sunday. That saleswoman (No.411) was by no means patient enough to answer my questions about the products. She was so eagerly talking with her friend that she just turned a deaf ear to my questions. I felt disappointed that such bad service could have happened in a so-called five-star department store.I hope you do something to stop such things happening any more, just to save your store’s fame.②Dear Sir/Madam,I am writing to you to complain about your hotel. I had a terrible stay in room 5012 of your hotel from the 24th to the 26th of August 2002,when I came to Guangzhou on business.The air-conditioning in my room could not be turned down or switched off. When I asked the reception staff to do something about it, they laughed and told me it was better than being hot. I asked your front of house manager and she told me she would send someone to my room immediately. No-one came. As a result, I was very cold every time I was in the room.I paid a lot for my stay in your hotel and expect much better service from such a well-known hotel. In future, I will not be staying at your hotel again and will inform my business associates of the terrible service.Yours faithfully,Ken。