实用商务英语口语教程Programme 16 Electronic Commerce
实用商务英语口语教程Programme 13 Complaints and Claims
★1. Tongue Twisters
(1) He threw three free throws. (2) New cheese, blue cheese, chew cheese please. (3) A clan of cool crows clings close in cold climates. (4) Blue glue gun, green glue gun. (5)A noise annoys an oyster, but a noisy noise annoys an oyster more!
Do you know how to lodge and settle a claim?
★Preparatຫໍສະໝຸດ ons ★Project Study 1
Dialogue: Lodging a Complaint
Role-play： Role-play the above-
mentioned dialogue in pairs.
★Project Study 2
Dialogue: Accepting the Claim
Role-play : Role-play the above-mentioned dialogue in pair
★Project Study 3
Dialogue:
Declining a Claim
Role-play: Role-play the above-mentioned
dialogue in pairs.
★1. Terms Practice
(1) invoiced cost (3) improper packing (5) crop up (7) complaint (9) attribute to
商务英语口语资料
商务英语口语资料In the globalized business world, the importance of business English communication skills cannot be overstated. As companies expand their operations internationally, the need for employees who can communicate effectively in English across various business contexts has become paramount. This article delves into the significance of business English, explores its practical applications, and highlights tips for improving this crucial skill.**The significance of business English**Business English is not just about speaking fluent English; it involves mastering the nuances of professional communication in a global context. It encompasses understanding and using industry-specific terminology, adhering to formal communication standards, and exhibiting cultural sensitivity. In today's interconnected world, business English is the common language that bridges the gap between companies and individuals from diverse cultural backgrounds.**Practical applications of business English**1. **Negotiations:** During business negotiations, clear and concise communication is crucial. Using business English, negotiators can ensure that their messages are understood without any ambiguity, leading to smoother and more successful outcomes.2. **Presentations:** Giving presentations to international clients or stakeholders requires a high level of proficiency in business English. Presenters need to be able to articulate complex ideas and data effectively in English to capture their audience's attention and convey their message.3. **Email Communication:** In the business world, email is a primary mode of communication. Writing professional emails in English requires mastering the format, tone, and language specific to business correspondence.4. **Cross-cultural Communication:** Business English helps bridge cultural divides, enabling individuals to communicate effectively with business partners from different cultures. Understanding cultural nuances and exhibiting sensitivity can go a long way in building trust and fostering successful business relationships.**Tips for improving business English communication skills**1. **Regular Practice:** Consistent practice is key to improving any language skill. Engage in conversational practice with native speakers, participate in language exchange groups, and actively seek opportunities to use English in professional settings.2. **Expand Vocabulary:** A rich vocabulary is essential for effective business English communication. Commit to regular vocabularybuilding by reading industry-related materials, newspapers, and books. 3. **Listen Actively:** Listening skills are crucial in business English. Active listening helps you understand your interlocutors better, enabling you to respond appropriately and build rapport. 4. **Understand Cultural Differences:** Familiarize yourself with different business cultures and their communication norms. Understanding cultural differences can help you avoid misunderstandings and communicate more effectively.In conclusion, business English is a critical skill for success in today's global business environment. By mastering the nuances of professional communication, individuals can build strong relationships, negotiate effectively, and present their ideas and products with confidence. Continuous practice, vocabulary building,active listening, and cultural awareness are key to enhancing business English communication skills.**商务英语口语的重要性与实际应用**在全球化的商业世界中，商务英语口语技能的重要性不言而喻。
高级商务英语口语讲义txt
* Tips on Contract Lingo
Lesson 6 Negotiation English
* What You Should Know Before Negotiating
* Negotiation Tactics
Let's have a show of hands, how many of you agree with ----
I'm sure we all know what it's like to---
Let me ask you spend a couple of seconds thinking about---
11) Inviting comments
12) Interrupting
13) Transitions
14) Reformulations
15) Closing
* Language Reference
Self-introduction 自我介绍
Good morning, I'm ---- and I've been invited to give this talk/ presentation / lecture because---
Well, what would you do, I wonder---
Just look around the room and take a note of /how many men are wearing a tie---/how many people are wearing jeans---/the average age of the participants
实用商务英语口语教程Programme 14 Business Logistics[精]
![实用商务英语口语教程Programme 14 Business Logistics[精]](https://img.taocdn.com/s3/m/7e71e53e844769eae009edd0.png)
(simply speaking)
(9) Besides these, logistics often includes package, warehousing, material handling, inventory, purchasing and so forth. (warehousing, inventory)
To learn to communicate with foreign client on business logistics.
Brief Introduction
The term “logistics” originally came from the moving, lodging and supplying of troops. Today, according to the Council of Logistics Management, logistics is part of the supply chain process that plans, implements and controls the efficient, effective forward and reverses flow and storage of goods, services and relevant information from the point of origin to the point of consumption in order to meet customers’ requirements.
《商务英语口语大全【完整版】》
《商务英语口语大全【完整版】》一、商务问候与介绍1. 问候Good morning/afternoon/evening, it's a pleasure to meet you.（早上/下午/晚上好，很高兴见到您。
）How do you do? I've heard a lot about you.（您好，我久闻大名。
）It's nice to finally put a face to the name.（很高兴能将名字与人对上号。
）2. 自我介绍My name is [Your Name], and I'm the [Your Position] at [Company Name].（我叫[您的名字]，是[公司名称]的[您的职位]。
） I'm looking forward to working with you on this project.（我期待与您共事这个项目。
）二、商务洽谈与沟通1. 表达意见In my opinion, [Your Opinion].（在我看来，[您的意见]。
）I believe that [Your Idea] could be beneficial for both parties.（我相信[您的想法]对双方都有益。
）I'd like to suggest [Your Suggestion].（我想提出[您的建议]。
）2. 谈判技巧I understand your concerns, but let's consider the possibilities from another angle.（我理解您的担忧，但让我们从另一个角度考虑一下可能性。
）If we can agree on [Certain Terms], I'm confident that we can finalize the deal.（如果我们能在[特定条款]上达成一致，我相信我们可以完成这笔交易。
实用商务英语口语教程Programme 7 Terms of Payment
◆ Programme Study Objectives:
Payment plays a critical role in the business and trade field. It involves the final benefits of buyers and sellers, importers and exporters. In international trade, payment is more complicated, because it can be made by various means, among which Letter of Credit, Remittance and Collection are usually used.
★3. Group Work
(1) What are terms of payment usually used in international business?
(2) When should you choose L/C as payment method?
(3) Which kind of risks a buyer will bear if he chooses to pay by confirmed irrevocable credit?
★Project Study 3
Dialogue: Payment by Letter of Credit
Role-play: Role-play the above-mentioned
dialogue in pairs.
Section IV: Field Prace
How many kinds of payment methods do you know?
商务英语情景口语之日常事务第52章——数码产品 Electronic gadgets
Electronic gadgets 数码产品Useful expressions 常用表达法Beginner 初级1.I downloaded some music yesterday to put on my iPod. 我昨天下载了一些音乐，把它们存进了iPod播放器。
2.How many songs can you put on your iPod. 你的iPod播放器可以存多少首歌曲？3.It has 4 gigs. 它有4个G的内存。
4.I lost the cord to hook my iPod up to the computer USB port. 我把连接iPod播放器和电脑的USB接口的接线弄丢了。
5.It’s just too much of a hassle. 这简直太麻烦了。
6.Do you have a blackberry? 你有黑莓吗？7.My blackberry is so convenient. 我的黑莓使用起来非常方便。
8.I use a Palm Pilot. 我使用掌上向导。
Intermediate 中级1.I usually like to update my iPod every few days with some new tunes to listen to on my commute. 我通常喜欢每隔几天就更新一些新曲子在我往返上下班的路上听。
2.My iPod has the capability and certainly enough memory to use it as a memory stick, but I usually don’t . 我的iPod播放器有存储功能，而且有足够的空间当记忆棒来用，但我一般不这么用。
3.If I need to use a USB device, usually I just carry around a separate memory stick. 如果我需要用USB设备的话，我通常带一个单独的记忆棒。
商务英语课程课件Unit15EComm
目录
CATALOGUE
Introduction to E-commerceThe main types of e-commerceE-commerce platforms and technologiesE-commerce security and legal issuesThe Future Development of E-commerce
03
C2C e-commerce platforms such as eBay and Craigslist provide transaction platforms for individuals to connect and transact.
04
It offers consumers a convenient way to buy and sell secondhand goods, find rare items, or connect with local services.
总结词
E-commerce, or electronic commerce, refers to the conduct of business transactions through electronic means, such as the internet, intranets, or extranets. It enables businesses and individuals to transact business remotely, using digital technologies and web-based platforms.
商务英语听说(第二册)Programme 6.Electronic Commerce
Case 3: E-marketing
• essential adj. 基本的 • E-marketing n. 网络营销 • impact v. 对…产生影响，冲击 • promotion n. 促销 • notion n. 观念 • means n. 手段 • strategy n. 策略.
Case 4: E-bank
Presentatian for business negotiation to make dialogues
Case 1 : Enquiring about electronic commerce
• breadth of E-commerce 电子商务的 范畴
• online transactions 在线交易 • market research 市场调研 • human intervention 人工介入
• Reading and finishing the exercises
e 2: Computer system
• computer system 电脑系统 • a huge difference 巨大的改变 • overseas clients 海外客户 • as well 也，又，同样地 • database program 数据库程序 • to store information 存储信息
5）Web site can help you reach a worldwide market as geographical limitations are all but eliminated.
6）The internet has become the fastest-growing medium in history.
高教版实用商务英语教程(第三版)课件Unit 6 Advertisements
Language Study
❖7. meet with great favor ❖很受欢迎 ❖8. in great demand ❖需求旺盛；畅销；很受欢迎 ❖9. samples ❖样本；样品
Language Study
❖10. exhibition hall ❖展览大厅 ❖11. show around ❖带…参观 ❖12. this way, please ❖请这边走
Dialogue Two
❖Johnson: How do you do! Mr. Zhao. From the catalogue you sent us, we know your company is making (1) __a__n_e_w__s_e_r_ie_s__o_f_s_h_ir_t_s_, is it right?
❖Mr. Zhao: Then we can offer you a 3% commission, and I hope that we can (6) _h_a_v_e__a_g_o__o_d_s_t_a_r_t in business.
❖Johnson: That’s a nice idea. But do they wear comfortably?
❖Mr. Zhao: Sure. With fine work, even stitches, marvelous cloth, and evenly distributed cotton liner, they wear (4) __a_s_c_o_m__f_o_rt_a_b_l_e_a_s__ the summer ones.
❖ Zhang: Good morning, Mr. Brown. It’s nice to see you.
商务英语第16周
The time of prepare this class is limited, so there must be some weaknesses and should neglect a lot of things. For example the text study may be a little difficult for our students, so I think the whole design should be modify a lot.
The Importance ofCorporate Culture
The factors of theCorporate Culture
单元教学
设计意图
和
方法
Teaching methods: teaching by explanation and speaking method
Desire intention:1.Interaction
教学方法
Listening speaking reading writing
教学资源
recorder
教学过程
教师活动预设
学生活动预设
教学意图
时间
Firstly,find some useful materials on the line, and then make a power point.
Secondly, preparesome interesting activities about the course.
上海鸿文职业高级中学电子稿教案模板
授课
教师
王
彩
虹
单元授课内容及时间
BEC初级--口语课程电子版教材(完整版)范文
BEC初级口语电子讲义主讲：谢娇岳欢迎使用新东方在线电子教材BEC Preliminary介绍Ⅰ BP Introduction BEC初级介绍(ⅰ)Why take BEC exams?* strong growth* rigorous quality control* wide suitability* wide business context* value for study and business career* international recognition for work and study(ⅱ) BP Content BP包含的内容BP考试主要是考学生的语言能力，包括听、说、读、写四个方面。
试卷所设计的语言文字基本上都与商务有关。
另外，还考学生的英语语法、结构等内容。
BP考试分笔试和口试两大部分。
笔试包括阅读、写作和听力。
听说读写听力：电话、面谈、问路、讨论等阅读：来往函电、表格、会议记录(memorandum)、广告(advertisement)、通知(announcement)、日程安排(business schedule)、电话留言、简历(resume/CV)、商业文章、信息转换、产品目录(product catalog) 写作：写短文、商务信函(查询信、复查询信、抱怨信、图表描述)口语：日常会话(daily conversation)、简单陈述(mainly presentation)、讨论问题(ⅲ) Papers 试卷(ⅳ)Grades 评分等级* one overall grade* each skill counts for 25%* candidates also receive profile of performance* Preliminary: two pass grades, namely, pass with merit and pass* Vantage and Advance: three pass grades(ⅴ) Introduction to BP Preparation Resource* vocabulary* textbook《Pass Cambridge BEC Preliminary》《Further Ahead》（a communication skills course for Business English）* mock exam papers: 9 setsⅡ学习方法Learning MethodsWhat is International Business English? 什么是国际商务英语？国际商务英语，指的是人们从事国际商务活动中所使用的具有行业特征的英语，这些行业包括：国际贸易、国际金融、国际会计、国际运输、国际商法、保险、银行、经济、营销、物流、企业管理、商业服务等。
《商务英语口语》课件
商务英语口语PPT课件旨在帮助学习者了解商务英语口语的重要性，并提供 基本原则、常用礼貌用语、会议表达方式和提高口语能力的方法。
商务交际基本原则
1 尊重和礼貌
2 清晰和简洁
始终以尊重和礼貌的态度交流，注重对他 人的感受。
表达思想时要清晰明了，简洁准确地传达 信息。
3 积极倾听
4 适应不同文化
充分倾听对方的观点，积极参与讨论，展 示合作精神。
了解和尊重商务文化差异，以适应国际商 务环境。
商务英语中的礼貌用语
问候与介绍
使用适当的语言和礼节进行问候和介绍自己。
表达感谢
在商务场合中表达真诚的感谢之情，展示谦 虚和赞赏。
提供帮助
主动提供帮助，并表达愿意合作的意愿。
道歉和解释
以礼貌的方式道歉并解释任何不便或误解。
进行口语练习
找到合适的对话伙伴或加入商 务英语俱乐部，进行口语练习。
商务英语中的历史背景和文化差异
影响商务文化的因素
了解历史、宗教、价值观等因素对商务文化的影响。
尊重文化差异
具备跨文化沟通能力，尊重并适应不同的商务文化差异。
建立信任关系
维护良好的人际关系，促进跨文化交流和合作。
商务英语中的电话交流技巧
3 示弱礼貌
在表不满、建议或批评时，用礼貌的措辞，避免过分直接。
商务英语中的谈判技巧和策略
设定目标
确定谈判目标和底线，制定相 应的计划和策略。
积极沟通
运用合适的谈判技巧，积极主 动地展示自己的立场和诚意。
寻求双赢
以合作和妥协为基础，寻找双 方都能接受的解决方案。
商务会议中的表达方式
1
引入议题
简明扼要地介绍议题，吸引参与者的注意力。
实用商务英语口语教程Programme 3 Visiting Trade Fair[精]
![实用商务英语口语教程Programme 3 Visiting Trade Fair[精]](https://img.taocdn.com/s3/m/05f9f2abda38376bae1fae05.png)
(5) We have special interest in your products, particularly in your kids’ shoes. (have special interest in)
(6) How do you feel about our products? (feel about) (7) There is an upward tendency on the world market and our prices are likely to rise at any moment. (upward tendency) (8) We supply product to over twenty countries, and we are also involved deeply in medical research and development. (be involved in) (9) I am looking for information about current drug therapies. (drug therapy) (10) The catalog contains an extensive list of our current products and services, and also details many of our recent projects. (extensive, detail)
A trade fair is designed to sell commodities or introduce new ideas and techniques. It is a market event of a specific period held at intervals. It attracts trade and business visitors. At the trade fair, a large number of companies present their main product range of one or more industries, or sell the product on the basis of samples.
外研社职场实用英语交际教程(高级)教学课件VETS高级PPT_Unit_6
Scenario
Career tip
顾客忠诚计划（customer loyalty programme）指企业对于顾客频繁的重复购 买行为提供的优惠或增值服务，其目的在于奖励忠诚顾客、刺激消费并留住 核心顾客，是实施关系营销的一种重要方式。
职场实用英语交际教程（高级）——Unit 6
programme and market research, including the programme’s purposes, incentives, and customers’ characteristics; • list two to three key points you need to consider when making a customer loyalty programme; • report a customer loyalty programme.
budgets.
职场实用英语交际教程（高级）——Unit 6
职场实用英语交际教程（高级）——Unit6
Unit Outline
Scenario Set the task Prepare for the task Develop the strategies Fulfil the task To extend
职场实用英语交际教程（高级）——Unit 6
Scenario
Set the task
Understand the text
1. Listen to the conversation and choose the best answer.
What does Louise ask Kevin to do?
C
实用商务英语口语教程Programme 14 Business Logistics
(simply speaking)
(9) Besides these, logistics often includes package, warehousing, material handling, inventory, purchasing and so forth. (warehousing, inventory)
A.库存 B.包装 C.破损，毁坏 D.仓储 E.材料管理 F.采购 G.部分装运 H.能力, 生产能力 I.剩余 J.递送，投递
What kind of shipping means are mentioned in the above pictures?
From the above means, which one is often used for the goods in bulk?
1.Terms Match
(1) warehousing (2) material handling (3) inventory (4) purchasing (5) package (6) breakage (7) capacity (8) delivery (9) the balance (10) partial shipment
(3) partial shipment (4) supply chain
(5) implement
(6) term
(7) delivery
(8) breakage
(9) come to an agreement
中职教育-国际商务英语口语口译课件：Unit 16 Business Trade and Investment.ppt
16.2 Marketing 市场营销
Reading and Discussing If you are going to introduce products to a new customer, what information will
you offer?
SCENE 1 Ms. Brown, an American customer, comes to a health product booth in a trade
16.1 Contacting with customers 联系客户
Reading and Discussing How do you contact with new customers and promote your products?
SCENE 1 Mr. Zhao is calling Mark Jefferson to promote their products.
可是，英语中还有一个习惯，如果有几个形容词同时修饰一名词，形 容词的顺序是由短到长，最长的紧靠名词的前面，特别是在演讲稿中， 读起来铿锵有力，富于乐感，更能打动听众。因此，上面这句话应翻 译成：He is a good, beloved and outstanding teacher.
再看一例：FORTUNE Global Top 500 is a pronoun of the largest, most influential and outstanding complexes in the world. “《财富》全球500强 是世界上最杰出、最有影响、最大公司的代名词。”
翻译是一种再创造的工作，这已成为人们的共识，简单对译的情况很 少，即使是完全在字义上的对译，也会发生语序的变化，前面已有例 证。
实用商务英语口语教程Programme 6 Discussing the Price
(1) What is a price? How many kinds of price terms do you know?
(2) How to discuss the price?
(3) How to make a seller reduce the price?
(4) If you are a seller, how to make a counter offer when the buyer asks for a large discount?
A.折扣 B.佣金 C.现货价 D.实盘 E.参考价 F.成交价 G.批发价 H.买入价 I.还盘 J.报盘
Have you ever discussed the price of commodities like them in the pictures?
What is the key to discussing the price?
1.Terms Match
(1) wholesale price (2) discount (3) offer (4) spot price (5) indicative price (6) transaction price (7) bid price (8) firm offer (9) commission (10) counter-offer
To learn how to negotiate the price of commodities with foreign clients;
Brief Introduction
Discussing the price is of great importance both in the business field and in our daily life. In the international trade, price discussion is a common performance while purchasing goods or services. There are two sides in a price discussion, namely, buyers and sellers. The purpose of discussing the price is to decide a price which is acceptable to both sides. If the price is agreed, a deal is almost reached while if not, no sale is proceeding.
实用商务英语口语教程Programme 9 Sole Agent
(5) We can renew the agreement after expiration, if it is approved by both sides. (renew, approve)
Mr. White has signed a sole agency agreement with Caihong Fireworks Export Company for 4 years. The company grants him a 4% commission. Suppose Mr. White promises not to represent any competitive firms during the time of agreement.
(1) Why is it so important to choose and appoint an agent?
(2) How do you define commercial agent, broker and salesman?
(3) What are the types of agents?
To grasp the relevant terms and expressions on agency and agent;
To understand the importance and definition of agent and sole agent;
To know the methods of expressing quality and quantity of commodity;
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(5) modify
(6) undertake
(7) dividend
(8) promotion
(9) bonus
(10) present
(1) You have to register to become a member first. (register)
(2) There are many modifying buttons in the “cart” dialog box. (modifying button)
Vogue-word refers to Page … Business Presentation refers to Page…
Thank you for your attention!
1.Terms Match
(1) procedure (2)register (3)identity (4)browse (5) present (6) promotion (7) convenience (8) communication (9) complex (10) challenging
Scene of Project 3: As e-commerce develops, more and more people are interested in it and it has even been used by professionals. Thus, Mr. Gao and Miss Brown are discussing online stock.
Can you tell us the advantage and disadvantage of online shopping?
★Preparations ★Project Study 1
Dialogue: Something on Shopping Online Role-play： Role-play the above-mentioned
To learn to communicate with foreign clients on electronic commerce.
Brief Introduction
Electronic commerce can be defined as a modern business methodology, which deals with the needs of organizations, merchants and consumers by using Internet, and cuts costs while improving the quality of goods and services, and increasing the speed of service delivery. Business is done electronically and there is no longer a need for physical currencies or goods to conduct business.
(5) And the E-marketing impacts the marketing a lot. (impact)
(6) And your business is not confined by time and place. (be confined by)
(7) I keep online information up to date. (keep…up to date)
★1. Tongue Twisters
(1) Jerry chewed two chewy cherries. (2) Does this shop stock cheap checkers? (3) Top chopstick shops stock top chopsticks. (4) His words are always more candied than candid. (5) What soberness conceals drunkenness reveals.
(3) Although shopping online is easy, some steps are in of attention)
(4) Is the E-marketing the marketing with the help of Internet? (with the help of)
(8) As a medium of payment, the bank plays a decisive part in the information age.
(plays a part in)
(9) It can offer prompt enquiry, handle the common transactions and complete a business transaction for both parties on line. (enquiry, transaction)
(10) First you should apply for opening an account with the bank. (apply for)
Mr. Stone: Is shopping online the same as shopping in the physical stores? Miss Tang: Almost the same, 但是你必须先注册。 Mr. Stone: How to choose goods? Miss Tang: 选择你想购买商品的种类，并且进行浏览。 Mr. Stone: I know. Miss Tang: In the text box, input the amount you want and click the “order” button. Mr. Stone: OK. Miss Tang: Some websites offer hyperlink “add to cart”. Mr. Stone: “购物车” 对话框中还有修改按钮。It’s likely that I can rechoose. Miss Tang: Yes. There are many things in our “cart”. We had better check them out. Mr. Stone: 你能告诉我应该注意什么呢？ Miss Tang: You should care about the selection of your goods. 你最好使用信用卡。 Mr. Stone: Shall I come across a hacker when shopping? Miss Tang: Anyhow you should be careful when you present your personal information.
(1) What is e-commerce in your eyes? What can you do with e-commerce? (2) What do you think of online shopping? (3) How much do you know about e-marketing? (4) Why are companies interested in conducting business online? (5) What are the advantages and disadvantage of ecommerce? .
实用商务英语口语教程Programme 16 Electronic Commerce
1. May your wish come true. 2. All roads lead to Rome. 3. It is never too old to learn. 4. Where there is a will, there is a way.
Dialogue: Discussing Online Stock Role-play: Role-play the above-mentioned dialogue
in pairs.
★1. Terms Practice
(1) e-commerce (2) identity
(3) browse
(4) e-shop
dialogue in pairs.
★Project Study 2
Dialogue: Talking about E-marketing and Ebusiness
Role-play : Role-play the above-mentioned dialogue in pair
★Project Study 3
To grasp the relevant terms and expressions on electronic commerce;
To understand the importance and definition of electronic commerce;
To get some idea of conducting business online in the electronic era;
Situation I
Recently, it is popular to get objects online. And one of your classmates always gets clothes online. You are curious and ask her some questions on shopping online.
A.方便，便利 B.推销活动 C.登记，注册 D.办事程序，手续 E.交际，通信 F.浏览 G.本身，身份 H.提交，交付 I.难于理解的，复杂的 J.挑战的，激励的
What kind of Websites do you often visit?