秘书英语课件5

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秘书英语(ppt175)

秘书英语(ppt175)

5
other person wait around for your call.
h
Unit 1 Read to Know
Section A : Phone Call Etiquette ✓ Read the passage and answer questions:
1. What does this passage mainly talk about? 2. What will you say when you receive a call? 3. What does the word “white lies” mean in the text?
4. When you misdial, you should apologize rather than
simply hanging up without an explanation.
5. Smile when you answer the phone. Even though he or she can’t
✓ Chinese-English Translation (PracticeⅢ)
1. Without a cod of ethics, work would turn into a chaos.
2. Smiling while you speak on the phone can make the listener
When you are out of the office or away from your desk for more than a few minutes, forward your phone to voicemail.
If the caller has reached a wrong number, be courteous. If possible, take the time to find out where they should be calling/to whom they should be speaking.

文秘英语PPT课件

文秘英语PPT课件
the corresponding English equivalents.
executive is away?
• What should a secretary do with different documents
• What recommendations can a secretary make?
Reading A: Homework
• Finish all the exercises in Reading A. • Preview Reading B.
• 2. What skills should a secretary possess?
Reading A: Reading Activities
New words and Expressions: Try to find out
the corresponding English equivalents.
English for Secretary
Email: Mobile:
Unit 1 Professional Secretary
• Reading A: 2 Periods • Reading B: 2 Periods • Simulated Writing & Listening and
Speaking: 2 Periods
• 英语公务信函的书写格式有三种:缩进式( Indented Style)、齐头式(Blocked Style)、混 合式(Modified Style)
Unit 2 Observing Proper Office Etiquette
• Reading A: 2 Periods • Reading B: 2 Periods • Simulated Writing & Listening and

秘书英语课件

秘书英语课件
Sales Contract/ Sales Confirmation When the seller or buyer completely agrees with the terms and conditions of an order, he will send a Sales Contract or Sales Confirmation or a Purchase Order or Purchase Confirmation to the other side to ask for counter-signature so as to avoid misunderstanding between them. Before sending out the contract or confirmation, you should pay special attention to the price, terms of payment, specification, quality and port of destination, etc.
Exercises: 1. What do you think of a qualified secretary? 2. Discuss the main functions of office management with your partner.
Reading Activity 2 Handling Emergencies It is very important for a secretary to handle emergencies such as dealing with an offensive telephone call, sending for an ambulance and reporting a fire and bomb alert. For one example, it’s a common thing for a secretary to receive an offensive or threatening telephone call. The usual way to deal with the situation is to cut off the caller at once and not to tell the name of the organization. The secretary should let the security office and the police know if the call continues.

《秘书三级英语》PPT课件

《秘书三级英语》PPT课件
• aware of, as a whole, ring……up, bring forward, as far as, as a result of, are confident
aware of, as a whole, ring……up, bring forward, as far as, as a result of,
• The amount of stress a person can withstand depends very much on the individual. Some people are not afraid of stress, and such characters are obviously prime material for managerial responsibilities. Others lose heart at the first signs of unusual difficulties. When exposed to stress, in whatever form, we react both chemically and physically. In fact we make choice between light and fight. And in more primitive days the choices made the difference between life or death. The crises we meet today are unlikely to be so extreme, but however little the stress, it involves the same response.
• …It is when such a reaction lasts long, through continued exposure to stress, that health becomes endangered. Such serious conditions as high blood pressure and heart diseases have established links with stress. Since we cannot remove stress from our lives (it would be unwise to do so even if we could), we need to find ways to deal with it.

秘书英语Unit--5

秘书英语Unit--5

7Leabharlann COMPANY LOGOUseful Sentences
• 8.请走游览道。 Please follow the tour path. • 9.请勿下池踩水 Please don’t step into the ponds. • 10.请勿攀树。 Please don’t climb up the tree. • 11.不要乱扔垃圾。 No litter please! • 你对……的印象如何? What’s your impression on ……?
(黄龙风景名胜区)
• Huanglong Tourist Attraction
(黄龙旅游区)
• Huanglong Homeland(黄龙家
园)
5
COMPANY LOGO
Useful Sentences
• 1.请依次购票。 Please line up. • 2.请在这里检票。 Please check here. • 3.这是北京旅游景点示意图 This is the map of Beijing scenics
Unit 5 showing ……
站长素材
Company
LOGO
Contents
1. Showing the company 2. Sightseeing 3. Do some shopping 4. Conclusion
2
COMPANY LOGO
2 Part Concept
pot.
6
COMPANY LOGO
Useful Sentences
• 4.请勿吸烟 No smoking, please. • 5.作文明游客。 Please follow the rule. • 6.请爱护沟内一草一木。 Please cherish the plants in the va

文秘专业英语.ppt

文秘专业英语.ppt
your prices are favorable, our company will place the order right now. S: OK, our quotation just depends on the size of your order4 . ts
Part One
Dialogues
Part TwoUseful Expressions
Part Three
Simple Writing
Part Four Part Five
Exercises Social Etiquette
Dialogues
Dialogue One
Susan is at her office, a call from Judy Brontte, a potential client is reaching her for the inquiry of a new product. S: Susan Brown J: Judy Williams S: ABC Company. Susan Brown speaking. J: Hello. This is Judy Williams from Morgan Limited Corporation. I’d like some
文秘专业英语
Unit 3
Effective Telecommunications
Study Objectives
❖ 学习用英语与公司同事、客户进行电话沟通的技巧 ❖ 学习用英语接听及拨打电话的常用语 ❖ 了解办公室接听电话的基本礼仪 ❖ 掌握电话留言及备忘录的写作格式与规范
Tips for Preparing a Business Call
Part 1

Unit Five Emails and Faxes文秘英语课件

Unit Five Emails and Faxes文秘英语课件
2021/1/14
Sometimes small firms can outdo big business when it comes to customer care. 在顾客服务方面,有时小企业可能优于大企业 。
2021/1/14
2021/1/14
2021/1/14
Translate the following sentences into English.
2021/1/14
本句中subscribe to意为“订 阅,订购”。请看下例: If you subscribe to the newspaper, it’ll be delivered to your door. 如果你订阅报纸,它会直接 给你送到门上的。
2021/1/14
3. Biggest chances are that your message has already been delivered and read. A recall request would look very silly in that case. 本句中chances are that是个固定句式,意为“ 很可能会”。请看下例: However, chances are that you don’t act on your impulse, but let it pass instead. 但是, 你并没有冲动, 而是放弃了这种念头。
already saved D. ask your boss how to deal with them
2021/1/14
3. When sending an e-mail, in order to avoid publicizing someone else’s e-mail address without the permission, you should _____.

秘书英语Unit5 We need to purchase a computer

秘书英语Unit5 We need to purchase a computer

5.1 Sprsking Module
Task Two Pair Work
Direction: Work with your partner on the following conversation, using it as guide when making up your own conversation.
5.2 Listening Module
Task Two Step Up
A popular ___________(5) to tracking fixed assets utilizes serial numbered Asset Tags, often with bar codes for easy and accurate reading. Periodically, the owner of the assets can take ____________(6) with a mobile barcode reader and then produce a report. With _____________(7) in technology, asset tracking software is now available that will help any size business track __________(8) assets such as equipment and supplies. Asset tracking software allows companies to track what assets it owns, where each is located, who has it, when it was checked out, when it is due for return, __________________________________(9). The reporting option that is built into most asset tracking solutions provides pre-built reports, including assets by category and department, checkin/check-out, net book value of assets, assets past due, audit history, and transactions. All of this information is captured in one program and can be used on PCs as well as mobile devices. __________________________(10), They reduce new and unnecessary equipment purchases, and they can more accurately calculate taxes based on depreciation schedules.

秘书英语 Unit5PPT课件

秘书英语 Unit5PPT课件
engaged.
Putting someone through I'll put you through to … I'll connect you to… I'll put … on the line. I'm sorry, there's no reply from Mr Jones.
Putting someone on hold Just a moment, please. Hold on, please. Hold the line, please.
I’d like (I would like)我想... ‘would’用以提 出建议或邀请:Would you like a sandwich?你 想吃三明治吗?Would they like to sit down? 请他们坐下好吗?
What are e seven C’s in writing a business letter?
Ask two groups to role play the dialogue in Section 1 of Unit 4.
3
Section 1 Making & Answering Phone Calls
Answering the phone Good morning/ afternoon/ evening, Jackson Enterprises,
Sally Jones speaking. This is … speaking. How can I help you? Could you speak up, please? Who's speaking, please? Am I speaking to …? Could you spell that please? Who would you like to talk to, sir/ madam? One moment please, I'll see if Mr Jones is available.

文秘英语 Unit 5

文秘英语 Unit 5

Scheduling Appointments for your boss to meet with someone in another office
Your boss has asked you to set up an appointment for him. You will need to get the following information from your boss or manager to enable you to do it. Name of person he wants to meet Venue of appointment - their office or his Day, Date and time The subject he wishes to discuss How long he needs for appointment
Diary
You need to have a hard copy diary to record your appointments in. The type of diary you use will of course depend on whether you use 30 minute intervals, 15 minutes, etc. Your boss will also have his own personal diary that he carries with him. These diaries will have identical entries (记入的条目) in them. 记入的条目)
Write a written message to your boss detailing all the information: Day, date, time Name of person the appointments with Where the appointment is to be held Telephone contact details and make the entry in yours and your boss' diaries.

Unit Four Public文秘英语课件

Unit Four Public文秘英语课件

Secretary English
Words and Expressions
ongoing [ɑn’ɡoɪŋ] a. 不间断的,进行的 maintain [men’tein] vt. 保持,维持 efficient [ɪ’fɪʃənt] a. 有效率的 exhibition [‘ɛksə’bɪʃən] n. 陈列,展览 devastating [‘devəsteɪtɪŋ] a. 毁灭性的,灾难 性的 reverse [rɪ’vɚs] vt.& vi. (使)反转
Secretary English
When asked (When he was asked) what had happened, he lowered his head. 当他被提问的时候,他低下了头。
Secretary English
5. You may find that the issue that the visitor has come about does not need the person they have mentioned. 本句中the issue后面that the visitor has come about是定语从句。全句意为“你会发现到访 者到访的这一问题并不需要由他们提到的那个 人来解决。”请看下例:
Secretary English
5. If the person being visited is not available, you may _____. A. can ask the visitor to wait and offer them something to drink and read B. write the visitor’s details on a piece of paper which is visible enough for the reader to see C. assure the visitor that the message will get to the right person D. All of the above.

文秘英语-unit-5

文秘英语-unit-5

AVON(雅芳) CHANEL(香奈儿)
Boeing(波音) Mobil(美孚)
PHILIPS(飞利浦) HeineKen(喜力啤酒)
Amazon(亚玛逊) MENGNIU(蒙牛集团)
Porsche(保时捷) Wuliangye(五粮液酒)
Panasonic(松下) Tsingtao(青岛啤酒)
II. Review the writing skill of a Memo and learn how to write a Welcome/Farewell Speech
Warming-up : look for the useful phrases and expressions in the text.
Rule 9. Control your expenses better than your
competition. 第九,必须比竞争对手更加节约成本。必须严格地控制 开销,控制损耗。既然“天天平价”是沃尔玛对顾客的 不变承诺,那为了实现这一承诺,就必须要有低成本。
Rule 10. Swim upstream. 第十,必须逆流而上、另辟蹊径,不要墨守成规。
English for Secretary
Unit 5 Oct., 2006
Teaching Plan of Unit 5 of English for Secretary Aims: I. By learning a case study of human relations in HP,
we know how important a role the Communication plays in a successful company in reading A; reading B will show us how a manager should plan a trip---to make an appointment and arrangement for his business trip.

《秘书英语》05plans,Reports and Summaries

《秘书英语》05plans,Reports and Summaries
decision.
在作最后结论之前, 你应该仔细考虑。
Additional Topic-related Sentences
Discussing Plans 讨论计划

1.Who did the budget planning for this program? 谁做的这个项目的预算计划工作? 2.Could you show the financial forecast for the next quarter? 你能给我们看看下个季度的财政预算吗? 3.We just finished the action plan yesterday.Would you like to review it? 我们昨天刚做完行动计划,您要不要审查一下? 4.I heard that you are in charge of the strategic planning. 我听说你在负责战略规划。 5.What is our profit forecast for next month? 下个月的利润预测是多少? 6.Let's go through our proposed plans. 我们来看一下推荐计划。
Ⅱ. Language Points
5. profit [‘prɔfit] n. 利润, 收益, 赢利

vt. & vi. 获益; 得利于 We get little profit from selling this product. 经销这种制品,我方利润额很小。 You may profit by the experience of others. 你可以吸取其他人的经验教训。
Ⅱ. Language Points
1. expand [‘ikspæ nd] vt.扩大, 扩展, 扩充;
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Finally, about the agenda itself, secretaries should remember to properly arrange the order of meeting contents. Those that have the least disagreements should be arranged to be held first so that a harmonious atmosphere can be formed. This will be very good for the discussions of the following topics which might more likely cause disagreements.
A. Extensive Listening Miss Wang is speaking with Mr. Yang about the meeting arrangement. Listen to the Listening & Speaking 2 and decide whether the following statements are T (true ) or F (false).
lights in the meeting room are broken.
C. Simulated Speaking Student A:
You are the secretary of the Sales Department manager. You’re discussing some problems about the meeting arrangement with your manager. Student B:
You are the Manager of Sales Department. Now you’re speaking with your secretary about the meeting arrangement.
Reading
Agendas
Since an agenda is a very important step of arranging a meeting, some managers will set the agendas with their secretaries so as to make sure everything is going well. However, a large part of managers choose to let their secretaries take full responsibilities for setting agendas. As a result, secretaries must have the abilities to set agendas successfully.
( )1. Mrs. Yuan is not available on that day for the meeting. ( )2. Mrs. Yuan will hand in the report after the meeting. ( )3. They need to use TV during the meeting. ( )4. They need to change the conference room because the
First of all, secretaries should fully understand the orders from their managers. Then secretaries should try to get familiar with the purpose, content and other related things about the meeting according to their managers’ orders.
1. Where is the meeting often held?
2. What do people do before they make a decision during a meeting?
3. How do you send meeting notifications?
Listening &Speaking 1
Student B:
You are Mr. Lin in the Sales Department. Now you are receiving a call from the secretary of your manager. She asks you to attend a meeting.
Listening & Speaking 2
A. Extensive Listening Miss Wang is calling Mr. White to inform him of the meeting. Listen to the Listening & Speaking 1 and answer the following questions.
Finally, meeting agendas (会议议程) are often attached (附 带) to notifications.
Warm-up
A. Look at the pictures and match them with the words or phrases in ls B. discussion
C. speech
D. notice
E. conference room F. office
B. According to the above-mentioned words or phrases, answer the following questions.
3. What’s the purpose of sending the agenda together with the notification?
Read the passage and decide whether the following statements are T (true) or F (false).
1. What is the meeting about? 2. Will Mr. White have time to attend the meeting that day? 3. What will Mr. White do before the meeting?
D. Simulated Speaking
Fourthly, extra copies of agendas should also be prepared for the meeting so as to help those who didn’t bring agendas remind themselves of related information if necessary during the meeting.
Secondly, after the agenda is determined, it should be handed to the manager to make sure there’s no mistake. Managers make the final decision.
Thirdly, after the agenda is finally decided by the manager, it should be sent to the people who are supposed to attend the meeting together with the notification. The purpose is to let those people know about the meeting and do necessary preparations.
Background knowledge
A notification (会议通知) is vital(至关重要的) to the whole process of arranging a meeting. It is responsible for distributing (传递) related information concerning the meeting. Here are several tips as follows:
Secondly, proper(合适的) approaches (方法) should be adopted to send a notification, such as by phone or by e-mail.
Thirdly, notifications should include the following aspects: content (“what”), time (“when”), place (“where”) and people (“who”).
First of all, notifications should be sent before the meeting so as to offer those people who are supposed to attend the meeting enough time to get ready.
Student A:
You are the secretary of the Sales Department manager. One morning, you’re asked by the manager to inform Mr. Lin to attend a meeting held at 2∶00 p.m. that afternoon in Conference room 1015.
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