商务英语视听说视听说原文
商务英语视听说听力原文(2020年7月整理).pdf
Unit 1Task 2M: Come in, please.W: Good morning, sir. I’m Karen Yang.M: Good morning, Miss Yang. I’m Kevin Carter, the Administration Manager. Take a seat, please.W: Oh, is that your wife, Mr. Carter? She is so beautiful.M: Thank you. Ah… Miss Yang, I’ve gone through your resume. I’d like to ask you some questions now, if you don’t mind.W: Of course not. please go ahead.M: Well, can you tell me why you would like to work as a medical representative with us?W: I really like this kind of work, and having been a doctor for three years, I want to apply for this position for a change.M: Don’t you think it’s a pity for you to leave your present job?W: To some extent, it is. I have learned a lot in the hospital. But I would like to try a different kind of life.W: By the way, could you tell me how much the new job pays?M: Sure. There is a five-month probationary period and you can only get RMB2,000 for each month. After that, we’ll determine your salary according to your performance.W: Oh, I see. Then, what about the paid holidays, insurance, and things like that? M: Every employee in our company enjoys life insurance and unemployment insurance. In addition, they enjoy two-week paid holidays.W: That sounds fine. How much time will it take for me to be promoted here?M: I’m not sure. It depends on your ability and performance. Maybe we’ll send you to one of our branches, if you like.W: No problem. I hate staying at one place all the time. But in which cities do you have your branches? And, where is your company based?M: Our company is based in New York, with branches in many cities, such as Philadelphia, Beijing and London.Follow-up practiceCai: May I come in?Ms. Smith: Yes, please.Cai: Good morning, Madam. My name is Cai Ning. I am coming to your company for an interview, as requested.Ms. Smith: Fine, thank you for coming, Miss Cai. Please sit down. I am Anne Smith, Assistant Manager for the Personnel Department.Cai: Nice to see you, Ms. Smith.Ms. Smith: Nice to meet you, too. Would you like to have a cup of coffee or tea? Cai: Tea is fine. Thank you.Ms. Smith: I’ve read your CV. It looks good. Now, I wonder if you can tell me more about yourself, for example, your personalityCai: Well, I think I’m a serious-minded girl, I’m calm and I don’t panic in a crisis. I like jokes and have a good sense of humor. And I also enjoy working with all kinds of people. I can even get along with people who are bad-tempered or something like that.Ms. Smith: Well, then, what do you consider your strengths and weakness?Cai: Strengths and weakness? Well, I think my ability to work with all types of people is a particular strength.Ms. Smith: Yes.Cai: My weakness? Er, I’m a little bit perfectionist. I’m quite often dissatisfied with w hat I’ve done. I always think I can do it better or in a different way.Ms. Smith: I wouldn’t call that a weakness. I’d call that a strength.Cai: Well, apart from that, I suppose sometimes I am not patient enough.Ms. Smith: Now, can you tell me about your past experience?Cai: I have six years’ financial industry experience, working for several companies. For the past two years, I have been working in an investment bank.Ms. Smith: What qualifications have you had for this position?Cai: I graduated from Peking University in 2001, majoring in accounting. I can speak fluent English and I can deal with bookkeeping and accounting in English quite well. Ms. Smith: Why did you leave your last position?Cai: I want to find a job that is challenging, where I can grow.Ms. Smith: Now, is there anything else you’d like to ask me?Cai: Yes, if I get this job with HDC, would I be able to work abroad in one of your overseas branches?Ms. Smith: Oh, yes, certainly. Our staff regularly does six-month placements in other branches.Cai: Oh, that’s great.Ms. Smith: Right, time is pressing, I’m afraid, so thank you very much for coming to see me and we’ll be in touch with you before the end of the week.Cai: thank you for seeing me.Ms. Smith: Goodbye.Cai: Bye.Video 1Chen = C. Ms. Mandel = M.C: Good morning, Ms. Mandel.M: Good morning. Sit down, please.C: Thank you.M: You are Chen Bo, aren’t you? I’m Cathy Mandel, Director of the HR Department. C: Yes, I’m Chen Bo. Nice to meet you, Ms. Mandel.M: Nice to meet you, too. I’ve gone through your resume and would like to know more about you.C: Thank you for your interest in me.M: To start with, would you like to tell me a bit about yourself?C: Sure, I’m a senior student at Guangdong University of Fina nce. I expect to graduate this summer. My major is international finance.M: So, why did you choose our company?C: As far as I know, your company is one of several leading international consultant corporations which came to China after China entered WTO. I think working here would give me the best chance to use what I’ve learned at university.M: As a major in international finance, what do you think you can do in consultancy? C: Well, I know how to tackle problems. For example, I know I must fist analyze the problem and work out its major cause. Then I will be able to search for ways to solve it from the available data.M: Sometimes data is not enough. Have you got any relevant experience in this field? C: Last year, during the probationary period, I was involved in the restoration of a factory in Nanjing. I really learned a lot from the experience, especially how to assess people’s strengths and abilities.M: Can you cope with hard work under pressure and in a tough environment?C: No problem. I don’t care about pressure or the environment as long as I enjoy the work.M: Good. Now, do you have any questions to ask?C: Yes, I’ve got one. Are there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around the world? M: Um, probably. I think you are likely to be sent to work in an overseas branch to get experience later on once you’ve proved your worth.C: Oh, great. If I’m accepted, I will do my best for the company.M: I wish you luck! We’ll notify you of our final decision by Friday.C: Thank you, Ms. Mandel. Goodbye.M: Goodbye.Video 2Wang = W, Mr. White = M.W: May I come in?M: Yes, please do.W: Good morning, sir. My name is Merry Wang. I’ve come for an interview, as requested.M: Nice to meet you, Miss Wang. I am Harry White, Director of the HR Department. I was expecting you. Please, take a seat.W: Thank you.M. Well, Miss Wang, you are applying for the position of Sales manager, right? How did you know about our company?W: I got to know your company from your TV commercials. They are elaborately designed and produced, and leave me deep impression. And in the summers of 1997 and 1998 I worked as a salesgirl for your company in GZ.M: Really? That’s good. Then you must know something about our company?W: Yes, a little. Your company is very famous. Your cosmetics and skincare products are very popular with women all over the world.M: Huh, that’s right. Miss Wang, can you tell me which university you attended? W: Sun Yat-sen.M: And what degree have you got?W: I have a bachelor’s degree in business administration.M: How is your English? You know, some staff members in our company are Americans, so conversational English is very important.W: I passed TEM8 at college, and I am good at oral English. I think I can communicate with Americans quite well.M: Good. I know you are now with United Butter. What is your chief responsibility there?W: I’ve worked there for five years, since I graduated from college. Two years ago, I was appointed Brand Manager – responsible for the Panda line of biscuits.M: Why do you want to change your job?W: I want to change my work environment, seek new challenges and broaden my experience. That’s why I want to move into sales.M: What do you think is the most important qualification for a salesperson?W: I think it’s self-confidence and quality products.M: I agree with you. What salary would you expect to get here?W: well, I would leave it to you to decide after you consider my abilities. My current annual income at United Butter is 150 thousand. But, er, … could you tell me a little more about what the job entails?M: You would be in charge of all the sales activities, for all hair products in northeast China. This would involve market analysis, client service and development, sales promotion, and regular customer satisfaction surveys. You’d report directly to the Regional Sales Director. Do you have any other questions?W: Yes, only one. When can I have your decision?M: I need to discuss with other board members. We’ll notify you of our decision as soon as possible. But … to be honest, you seem to be a good candida te with the right kind of experience and personality. You’re high on my list.W: That’s good! Thank you, Mr. White. I look forward to hearing from you. Goodbye. M: Goodbye.Case AnalysisInterviewer: Where do you see yourself in three years?Candidate: Well, I see myself in sales, you know. I must say, I would rather like to establish my own company, you know, in my home town.Interviewer: What specifically about our company attracted you?Candidate: Well, first of all, you know, I want to leave my present company. It’s too small, and you know, I don’t like the boss. He doesn’t know how to motivate people. You know, he is also bad-tempered. You know, the job is routine and boring. Interviewer: Um…Candidate: Can I ask a question? If I get this job, you know, would I be able to work abroad in one of your overseas branches? You know, I like travelling. Interviewer: Our staff members regularly do six-month placements in other branches.Candidate: Oh, well, that’s what I’m interested in.Interviewer: What do you think of your strengths and weaknesses?Candidate: Strengths and weakness? Well, that’s hard to answer. You know, I’m veryhumorous. I think that’s my particular strength. My weaknesses? I suppose I don’t have any, you know.Interviewer: Ok. Is the re anything else you’d like to ask?Candidate: Oh, yeah. If I get this job, can I take time off for vacation? You know, I love travel.Interviewer: I’m afraid I can’t answer that.Candidate: And also, when can you give me a definite answer about this job? Interviewer: I guess you’ll just have to wait until the end of the week. Well, I’m afraid we have to stop here. Thank you very much for coming to see me.Unit 2Task 11.I haven’t seen you for years.2.What do you do now?3.I’m in the Research and Development D epartment.4.I knew you’d do something very challenging and creative.5.I sometimes stay in the office after work to deal with unfinished tasks.6.I am still the accountant of that cosmetics company…Task 2Jack: Hi, I’m Jack. I’m the manager of the Research & Development Department. I’ve been in this position for three years. I have to manage all aspects of the product development process, including resource allocation, budget requirements and personnel management. I have to work with marketing teams to analyze the needs of the developing markets and direct our work accordingly. I’m responsible for creating and managing the R&D teams and for the overall planning, execution, and success of the projects.Janet: I’m Janet, Sales Manager of R&T Company. Since I was promoted to the position of manager four years ago, I’ve been engaged in various responsibilities. My responsibilities include: developing sales strategies; achieving sales targets; recruiting and training sales staff; supervising and motivating team performance; expanding the customer base and ensuring high levels of customer satisfaction.Stanley: Hi, I’m Stanley. As the manager of the Production Department, I’m responsible for selecting, developing and managing a highly competent and motivated staff of employees; ensuring that production is cost-effective and the products are produced on time and of good quality. Moreover, I have to work out the human and material resources needed. I’m also responsib le for identifying the training needs of our staff and cultivating culture of continuous improvement in all aspects of manufacturing.Video 1 Introducing titles and responsibilitiesPresident = P; Robin= RP: Good afternoon, everyone! This is Robin Copperfield, the new vice president of our company. He will be in charge of the accounting work. Let’s give him a warm welcome!R: Thank you!P: Mr. Copperfield is an expert in the field of accounting. So, it is a pleasure for us to have him here. Now, Mr. Co pperfield, I’d like to introduce the vice presidents and managers to you.R: It’s OK, thank you!P: This is May Bates, Vice President in charge of the Administration Department and the Neighborhood Service Department.R: Nice to meet you, Ms. Bates.Ms. Bates: Nice to meet you, Mr. Copperfield.P: And this is Dennis Hayes, Vice President in charge of the Marketing Department and the Sales Department.Dennis Hayes: How do you do, Mr. Copperfield? Glad to meet you.R: Glad to meet you, Mr. Hayes.P: An d this is … oh, where is Andrew Jefferson?R: Mr. Jefferson? I’ve met him before. I heard he is one of the secrets of this company’s success. Everyone was raving about what a great job he’s done in…P: Uh… speak of the devil… Mr. Jefferson has just arrived.Mr. Jefferson: Hi, Mr. Copperfield, good to see you again.R: Good to see you, Mr. Jefferson.Mr. Jefferson: Sorry, I’m late. I was talking to a client.R: Oh, that’s ok. How many departments are you in charge of, Mr. Jefferson?Mr. Jefferson: Four: Research & Development, Engineering, Contract Budgets, and Project Preparation.R: No wonder you’re so busy.P: Mr. Copperfield, there are three managers who report directly to you, and they are all ladies. So, ladies, can you introduce yourselves?Ada Black: I’m Ada Black, responsible for management accounts.Caroline Clinton: I’m Caroline Clinton, responsible for financial accounts.Lucy White: I’m Lucy White, responsible for data processing.R: Oh, good. Nice to meet you all, ladies.Video 2 Do you like your job?Robin = R; Jerome = J; Frank = F; Colin = C; Janet = JaR: What’s your job now, Jerome? Do you still work for that wholly funded American company?J: No, I left it three years ago. I have my own business now.F: Gee, tha t’s great! How do you feel as a self-employed entrepreneur?J: I feel good. I can make a lot more money than before and I have a lot of independence in doing things. But, sometimes I get tired. As you know, it’s not very easy to run a business on your own. What about you, Frank? What are you doing now?F: I’ve worked for several companies. After graduation, I went to a private company. Then a year later, I changed to a Sino-Japanese joint-venture enterprise and worked as a sales assistant. Two years later, I moved on to a computer company and worked in export sales. And now, I’m an advertising executive.C: Oh, you are a real job-hopper. Why have you changed jobs so often?F: I’m always interested in new challenges. I know changing jobs frequently can be a waste of a company’s human resources, but I’m gaining a lot of experience! How is your job, Colin?C: I’ve been working for the PMC Textile Plant since I graduated. Two years ago, I was promoted to Line Supervisor.F: Do you like your job?C: The salary and benefits are OK, but I don’t like the work environment. You know, the workshops are very noisy sometimes. Also, I don’t often get an opportunity to go anywhere. I hate staying in the same place all the time. You often travel on business, right, Robin?R: Yes. As a buyer, I must travel to purchase stock. I’ve been to a lot of places.C: Maybe I should think about becoming a buyer…R: Mm…, everything has two sides. I get fed up with traveling. Nowadays, I want to spend more time with my family.Ja: Hi, guys, may I join you?Everybody: Sure. Have a seat.Ja: You enjoy getting together, don’t you? What are you talking about?R: Jobs. What kind of job do you have, Janet?Ja: I’m the Public Relations Manager in a holding company.C: Do you enjoy it?Ja: Yes. What I like about it is that I can meet a lot of new and interesting people. R: How about your working hours?Ja: That’s the trouble. I usually have to work overtime, because I often have dinner parties in the evening. I don’t get enough time with my family and baby.Unit 3Task 1O: Good morning. Luck Promotions. May I help you?M: Hello, this is Mike Twist from Smooth Communication. Could I speak to Steve Turner, please?O: Just a moment, please.S: Hi, Mike. It’s nice to hear from you. How’s the English weather?M: It’s pretty good for this time of year. What’s it like in New York?S: Not good, I’m afraid.M: that’s a pity!I’m planning to come by next week.S: Really? Well, you’ll come by and see us while you’re here, I hope.M: that’s what I’m phoning about. I’ve got a meeting with a customer in Boston on Thursday next week. I was hoping we could arrange to meet up either before or after that.S: Great. That would give me a chance to show you the convention center.M: That’s what I was thi nking.S: You said you have to be in Boston on Thursday? That’s the 7th?M: that’s right. I could stop over in NY on the ay – that would be Wednesday. Would that be possible?S: Ah, I’m afraid I won’t be in the office on Wednesday.M: Er, well, the other possibility would be to arrange it after I leave Boston.S: When do you plan to leave Boston?M: Either Thursday afternoon or Friday morning, but I would like to catch a flight back to London on Friday evening.S: Ok. Well, it would be best for us if you could fly in on Friday morning. I will pick you up at the airport, and then I could show you the convention center. If there’s time, you could come back to the office and we’ll run through any of the details that still haven’t been finalized.M: That sounds good. Just as long as I can get back to the airport for my evening flight.S: No problem. Look, why don’t you fax me your information once you’ve confirmed your flight? Then we’ll get back to you with an itinerary for the day –that’s Friday the 8th, right?M: That’s right. Good. Well, I’ll do that and I look forward to seeing you next week. Task 2Roy: Louise Paulson’s office. This is Roy speaking.Paul: This is Paul Jackson calling. Is Louise in?Roy: I’m sorry. She’s out at the moment.Paul: When will she be back?Roy: I’m afraid she won’t be back soon. Can I take a message?Paul: Yes, could you ask her to call me at 979-326-8965. I need to talk to her about the order we placed last Friday. I’m afraid we have to make some changes to the order. Tell her it’s urgent.Roy: Could you repeat the number please?Paul: Yes, it’s 979-326-8965 and this is Paul Jackson.Roy: Could you spell it?Paul: P-A-U-L, Paul, J-A-C-K-S-O-N, Jackson. Paul Jackson.Roy: Thank you, Mr. Jackson. I’ll make sure Lou ise gets this as soon as possible. Paul: Thanks, bye.Roy: Bye.Video 1R: Hello, International Sales.Mr.: Hello, this is Mr. Schulz here, calling from England.R: yes, Mr. Schulz, who do you want to speak to?Mr. : I’d like to speak to MR. Matthews.R: Fine. Hold the line, please. I’m connecting you now.(connected)Miss: Hello. Mr. Matthews’ office. Who’s calling please?Mr.: this is Mr. Schulz calling from England. Can I have a word with Mr. Matthews? Miss: I’m afraid Mr. Matthews isn’t available.He’s gone to Hong Kong on business for a few days.Mr. Schulz: when do you expect him back?Miss.: he’ll be back on Friday afternoon. Is it urgent?Mr.: Yes.Miss.: Can I take a message for him?Mr.: Yes, please. Will you tell him that we’ve just recei ved your sample of the new assembly coffee table and are quite happy with it?Miss.: Sure. It’s very kind of you to say so. Can we expect an order from you?Mr.: That’s why I’m making the call. Please tell Mr. Matthews we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.Miss.: Ok, Mr. Schulz. Anything else?Mr. One more thing. Please inform Mr. Matthews that I won’t be able to get to your company that early this Saturday because of the rai l strike. It’ll probably be afternoon before I arrive.Miss.: No problem, I’ll give him the message.Mr.: Thanks.Miss.: You’re welcome. Goodbye.Video 2:First attempt:R: Good afternoon, this is DNN. How can I help you?M: good afternoon. I’d like to speak to Mr. Miller, please.R: Mr. Miller? Hold on, please. I’ll connect you.(connected)L: Mr. Miller speaking. Who’s calling please?M: this is Ms. Mandel from BCM. Is this Henry Miller?L: what? Henry Miller? No, this is Leo Miller, in the Sales Department. Henry Miller is in the Customer Relations Office. I’m afraid you’ve dialed the wrong extension.M: Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please?L: Sorry, I haven’t got a direct ory on hand now. Would you mind calling the switchboard again? I’m sorry not to be of more help.M: Oh, OK. It doesn’t matter. I’ll call back to the receptionist. Thank you, anyway. Second attemptR: Good afternoon. How can I help you?M: Good afternoon. This is Ms. Mandel again. I’m afraid you gave me the wrong extension just now. I want to speak to Henry Miller, not Leo Miller.R: Oh, there are two Mr. Millers in our company. I’m very sorry, I didn’t notice that. I’ll put you through right now. please w ait a minute.M: Ok. I’m holding.(Phone rings. Nobody answers the phone. Ms. Mandel hangs up the phone.)Third attemptR: Good afternoon. How can I help you?M: It’s me again—Ms. Mandel. I’m still having trouble getting through to Henry Miller. No one is answering his line. I really need to talk to Mr. Miller as soon as possible. We placed an order with you last week, but we have so far heard nothing about it. It’s a rush order, and we need it urgently. Can you help?R: Of course. I’ll go and find him an d ask him to ring you immediately. There may be a problem with his line.M: OK, thank you so much.Fourth attempt(Mr. Miller is in his office. The phone line is connected. )M: Hello, Mr. Miller, this is Ms. Mandel. Thank you for ringing back. You are hard to get hold of!H: Oh, I’m terribly sorry for the trouble. I was in a meeting and I left my cell phone in my office.M: Oh, ok. Mr. Miller, I’m calling you about…Unit 4Task 2Recording the proceedings of a professional meeting can be a challenging task. If you are asked to take notes for the meeting, here are some tips that can help you do a good job.First, Arrive at the meeting ahead of schedule. Find a good seat in the middle of the group where you can hear everyone speak plainly. Be sure your pen or pencil works if you take notes by hand or check to see if the laptop provided for this purpose is plugged in and working as needed.Second, Consider using a rape recorder, which will help you ensure accuracy in transcribing proceedings. If you use such equipment, arrange to have it on hand at the time and location of the meeting, and be sure the equipment works properly by testing it before the meeting begins.Third, use a consistent format. The usual criteria include the meeting’s name, location, date, and starting as well as ending time. Also mentioned at the top of your list are the names of attendees.Fourth, follow the agenda. If an agenda was posted or distributed before the meeting, cover each of its points in your minutes.Fifth, be concise. Rather than writing each word that everyone says, just catch the highlights. Also, find out whether attendees wish to be identified by name or prefer to be kept anonymous.Sixth, list specific outcomes. Important actions should be listed separately to catch reader’s attention. Check previous minutes to follow similar organization.Seventh, after the meeting, write a meeting report from your notes. Sign your name at the bottom of the last page of the minutes. Distribute the final copy of meeting minutes to everyone who attended as well as absentees.It is also important to organize all meeting minutes in a standard file so that it can well ser ve as future reference.Video 1Gregory :Do you know why we are here?Richard :No, I have no idea ! He just popped in and told me there would be a meeting at 3:00.Amy : I’m afraid it’s about cuts. I saw him this morning and he’s not happy.Larry : Bad news ! I guess you’re all seen last month’s sales figure for the laptop x600. Amy : No , actually I haven’t.Richard: Me, neither.Larry : Oh ,well ,there’s a 21% drop from July.Gregory : 21%? That’s a disaster!Amy : I suppose you’re going to blame my sales team .Larry:No, Amy. We are not going to blame anyone .Not today. We need to decide what we are going to do about it.Richard: Wait. Before we go on, can we have a look at these poor figures?Larry:Sorry , I’m not sure if I have …. Ah, yes, I’ve got a few copies here. As you can see….Amy : Larry, I want to know that it’s not my fault! My people have been working really hard to promote sales.Larry:Yes, yes, I know. But the fact is that the results are not good .Richard: Maybe we can ….Amy : You should trust your team! There are always ups and downs in sales!Larry:Look, Amy, I do have confidence in my team ! I have called this meeting to see what my team suggests we do .So shall we get on with it! I suppose we can start by finding out why we are having these poor results. Gregory, would you please give us an analysis of these figures?Gregory :Ur….. Sorry, I don’t have anything prepared since I didn’t know….Larry:Oh, well …..Video 2Larry Hunter Amy Richard GregoryL: I’m sorry to have called this meeting at such short notice. Did you all get a copy of the sales figures?A, R, G: YesL: Good. So you have seen from my memo the purpose of this meeting. Firstly, we need to figure out the reason for the drop, and secondly, what we should do about it? It might not be easy, but I want to finish the meeting by 3 o’clock.G: OKA, R: Uh-huh.L: Now, Amy, what do you think?A: Well, there’s a lot competition out there now.L: That’s true, but our prices are competitive.R: In my opinion, the salespeople are not very motivated. We need to do something to encourage them to get out there and sell.A: I think they’re working pretty hard already.L: But it’s not hard enough. Amy, they need something to give them a bit of push. What about the bonus system? How many salespeople get bonus now?A: Not many.L: Really? Why not?A: The sales quotas are pretty high. you have to make $60.000 in sales, That’s a lot. Most people average about $45.000.L: Per month?A: Yes.R: Well, maybe we should lower our quotas.L: How’s that going to motivate them, Richard?R: If we lower the quotas, it will be easier for the salespeople to reach them. So more people will get……A: I don’t see the point. How’s that going to increase sales?L: Let him finish.R: Well, I think the quotas are just too high. The salespeople don’t think they can reach them so try don’t try. But, if someone is making, say $45.000, and if the target is $50.000, then they’ll work just a little bit harder to reach 50.000.G: I see what you mean. And if they get a nice bonus at $50.000 then, they will work even harder the next month.L: Yes. You have got a good point! Let’s come up with a proposal for lower quotas.Unit 5Task 1I: So, what basic needs do business travelers have?K: one of the most important things is a quick check-in and check-out. After a long trip, it’s annoying to have to wait at the hotel reception for five minutes. Room service is also very important. Guests often stay in their rooms working and don’t have time to go out to a restaurant, so they want their meals to be served in their rooms.I: And what facilities are there in the room?K: Well, nowadays communication facilities are essential, so things like a modern socket, where guests can plug their modems in, and a fax are very important.I: Yes, of course.K: The lighting is also very important. We’ve just spent a lot of money upgrading the lighting in our rooms. As I said, guests often spend their evenings preparing work, so they need good lighting at their desks.I: And what about facilities in the hotel in general?K: The bars are important. Corporate guests tend to spend more time in the hotel bars than tourists. It’s very important to provide a business center, too.I: What services does the business center provide?K: Basic secretarial services such as photocopying and typing. Guests always find it helpful to have these kind of things organized for them.I: Right, and what about the distance to the airport and city center? Is that important?K: Yes. We’re in the east of London so we’re near City Airport. A lot of our guests have meetings in this area; they don’t want to be near Heathrow Airport or right in。
商务英语视听说原文与答案
Scripts Unit 1Part II Listening and SpeakingTask 1 FAQs in job interviewComments on the three questions:Point for Q 1: Tell me something about yourself.Sample answers:Q1.I am graduating in June,2015 from Guangdong University of Finance and my major is financial secretary. I am an outgoing, energetic person. I enjoy teamwork very much. As part of my degree program, I needed to communicate with different peopel. I possess excellent interpersonal skills and a very positive attitude. My career aspiration is to become a successful secretary. During my internship at one company, I worked as a secretary. My duties included offering friendly and efficientschedule to my boss, answering phone calls, taking and passing on messages to my boss.Q2.I received honors in several Financial management and computer contests. I am good at communicating, organizing and coordinating. I like to get along well with people from different backgrounds.If something blocks my path, I will look for a solution. I never give up easily.Sometimes I receive comments that I need to improve in the area of filing. I am now trying to improve by learning from others.Q3.Interest and career development are two of my criteria in choosing a job. Interest is the best motivation. I love to be a secretary, so I will definitely devote myself to it. Moreover, high job satisfaction can be attained when the job is what I am interested in.Career development is very important for me when choosing a job. From what I know, Shangri-La provides equal career advancement for all staff. The job rotation plan and individually tailored training program are really exciting and helpful for young people like me.Task 2 Inappropriate questions in job interviewScript:M: Come in, please.W: Good morning, sir. I’m Karen Yang.M: Good morning, Miss Yang. I’m Kevin Carter, the Administration Manager. Take a seat, please.W: Oh, is that your wife, Mr. Carter? She is so beautiful.M: Thank you. Ah… Miss Yang, I’ve gone through your resume. I’d like to ask you some quest ions now, if you don’t mind.W: Of course not. please go ahead.M: Well, can you tell me why you would like to work as a medical representative with us?W: I really like this kind of work, and having been a doctor for three years, I want to apply for this position for a change.M: Don’t you think it’s a pity for you to leave your present job?W: To some extent, it is. I have learned a lot in the hospital. But I would like to try a different kind of life. By the way, could you tell me how much the new job pays? M: Sure. There is a five-month probationary试用的period and you can only get RMB2,000 for each month. After that, we’ll determine your salary according to your performance.W: Oh, I see. Then, what about the paid holidays, insurance, and things like that? M: Every employee in our company enjoys life insurance人寿保险and unemployment insurance. In addition, they enjoy two-week paid holidays.W: That sounds fine. How much time will it take for me to be promoted here?M: I’m not sure. It depends on your ability and performance. Maybe we’ll send you to one of our branches, if you like.W: No problem. I hate staying at one place all the time. But in which cities do you have your branches? And, where is your company based (把总部设在…)?M: Our company is based in New York, with branches in many cities, such as Philadelphia, Beijing and London.…Key:Is that your wife, Mr. Carter? She is so beautiful.Avoid asking interviewer personal questions or making personal comments.Could you tell me how much the new job pays?The interviewer might infer from these questions that you are only interested in your own needs and not those of their company. Wait until the employer raises these subjects to discuss them.What about the paid holidays, insurance, and things like that?How much time will it take for me to be promoted here?But in which cities do you have your branches? And where is your company based?It is also unwise to ask about things you should have already known. You are only telling the interviewer that you haven't done your homework.Part III Language FocusKey:o Name: Cai Ningo Personality: serious-minded认真的; calm; humorous; easy-goingo Strengths: the ability to work with all types of peopleo Weakness: perfectionist; impatiento Work experience: six year s’ financial industry experience with several companies; two years’ experience in an investment banko Qualification: graduated from Peking University in 2001 majoring in accounting; fluent English; bookkeeping记账and accounting proficiency in English.o Reasons for leaving last job: want to find a job that is challenging.o Questions about the job: Would I be able to work abroad in one of your overseas branches?Part IV Viewing and SpeakingVideo 1 Applying for the position of financial consultantScript:Chen: Good morning, Ms Mandel.Ms. Mandel: Good morning, sit down, please.Chen: Thank you!Ms. Mandel: You are Chen Bo, aren’t you? I’m Cathy Mandel, Director of the HR Department.Chen: Yes, I’m Chen Bo. Nice to meet you, Ms. Mandel.Ms. Mandel: Nice t o meet you, too. I’ve gone through your resume and would like to know more about you.Chen: Thank you for your interest in me.Ms. Mandel: To start with, would you like to tell me a bit about yourself?Chen: Sure. I’m a senior student at GDUF. I expect to graduate this summer. My major is international finance.Ms. Mandel: So why did you choose our company?Chen: As far as I know, your company is one of several leading international consultant corporations which came to China after China entered WTO. I think working here would give me the best chance to use what I’ve learned at university. Ms. Mandel: As a major in international finance, what do you think you can do in consultancy?Chen: Well, I know how to tackle problems. For example, I know I must first analyze the problem and work out the major cause. Then I will be able to search for ways to solve it from available data.Ms. Mandel: Sometimes data is not enough. Have you got any relevant experience in this field?Chen: Last year, during the probationary period, I was involved in the restoration of a factory in Nanjing, I really learned a lot from the experience, especially how to access 评估people’s strengths and abilities.Ms. Mandel: Can you cope with hard work under pressure and in a tough environment?C hen: No problem, I don’t care about pressure or the environment as long as I enjoy the work.Ms. Mandel: Good. Now, do you have any questions to ask?Chen: Yes, I’ve got one. Are there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around the world? Ms. Mandel: Um, probably. I think you are likely to be sent to work in an overseas branch to get experience later on once you’ve proved your worth.Chen: Oh, great. If I’m accepted, I will do my b est for the company.Ms. Mandel: I wish you luck! We’ll notify you of our final decision by Friday. Chen: Thank you! Ms. Mandel. Good-bye.Ms. Mandel: Goodbye.Key:Reasons for joining the companyIt is one of the leading international consultant corporations which came to China after China entered WTO.Working in this company would give him the best chance to use what he has learned at university.Relevant work experienceHe was involved in a factory restoration in Nanjing.QuestionsAre there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around the world?Result of the interviewChen Bo will be notified of the final decision by Friday.Video 2 Applying for the position of Sales ManagerScript:Wang: May I come in?Mr. White: Yes, please do.Wang: Good morning, sir. My name is Merry Wang. I’ve come for an interview, as requested.Mr. White: Nice to meet you, Miss Wang. I am Harry White, Director of the HR Department. I was expecting you. Please, take a seat.Wang: Thank you.Mr. White: Well, Miss Wang, you are applying for the position of Sales Manager, right? How did you know about our company?Wang: I got to know your company from your TV commercials. They are elaborately designed and produced, and leave me deep impression. And in the summers of 1997 and 1998 I worked as a salesgirl for your company in Guangzhou.Mr. White: Really? That’s good. Then you must know something about our company? Wang: Yes, a little. Your company is very famous. Your cosmetics and skincare products are very popular with women all over the world.Mr. White: Huh, that’s right. Miss Wang, can you tell me which university you attended?Wang: Sun Yat-sen.Mr. White: And what degree have you got?Wang: I have a bache lor’s degree in business administration.Mr. White: How is your English? You know, some staff members in our company are Americans, so conversational English is very important.Wang: I passed TEM 8 at college, and I am good at oral English. I think I can communicate with Americans quite well.Mr. White: Good. I know you are now with United Butter. What is your chief responsibility there?Wang: I’ve worked there for five years, since I graduated from college. Two years ago, I was appointed Brand Manager—responsible for the Panda line of biscuits.Mr. White: Why do you want to change your job?Wang: I want to change my work environment, seek new challenges and broaden my experience. That’s why I want to move into sales.Mr. White: What do you think is the most important qualification for a salesperson? Wang: I think it’s self-confidence and quality products.Mr. White: I agree with you. What salary would you expect to get here?Wang: Well, I would leave it to you to decide after you consider my abilities. My cu rrent annual income in United Butter is 150 thousand. But, er, … could you tell me a little more about what the job entails?Mr. White: You would be in charge of all the sales activities, for all hair products in northeast China. This would involve market analysis, client service and development, sales promotion, and regular customer satisfaction surveys. You’d report directly to the Regional Sales Director. Do you have any other questions?Wang: Yes, only one. When can I get your decision?Mr. White: I nee d to discuss with other board members. We’ll notify you of our decision as soon as possible. But … to be honest, you seem to be a good candidate with the right kind of experience and personality. You’re high on my list.Wang: That’s good! Thank you, Mr. Wh ite. I look forward to hearing from you. Goodbye.Mr. White: Goodbye.Key:o 1. F T F F To 2. 1) Sales Manager2) Five3) Brand Manager4) biscuits5) Business Administration6) oral EnglishScripts Unit 2Script:Sherry: Daniel, it’s you! I haven’t seen you for years. How are you doing?Daniel: Very well, thank you. And you, Shelly?Sherry: Not too bad. I heard you’ve got a new job. So, what do you do now? Daniel: I am an engineer in a large international car corporation now.Sherry: Oh, that’s nice! Which department are you in?Daniel: I’m in the Research and Development Department.Sherry: That sounds great!Daniel: Yes, it’s really a very exciting and rewarding job. At the moment, we are designing a new type of car.Sherry: Oh, really? You’ve always been clever, Daniel. I knew you’d do something very challenging and creative. Do you need to work overtime?Daniel: Not really, I just work regular hours most of the time. But on Friday nights, I sometimes stay in the office after work to deal with unfinished tasks.Sherry: Well, Daniel, you must come and see me sometime and tell me all about it over a cup of tea.Daniel: I certainly will. What about you, Sherry? How is your job?Sherry: I am still the ac countant of that cosmetics company…Task 2 Describing jobsScript:v Jack: Hi, I’m Jack. I’m the manager of the Research & Development Department. I’ve been in this position for three years. I have to manage all aspects of the product development process, including resource allocation , budget requirements and personnel management. I have to work with marketing teams to analyze the needs of the developing markets and direct our work accordingly. I’m responsible for creating and managing the R&D teams and for the overall planning, execution , and success of the projects.v Janet: I’m Janet, Sales Manager of R&T Company. Since I was promoted to the position of manager four years ago, I’ve been engaged in various responsibilities. My responsibilities include: developing sales strategies; achieving sales targets; recruiting and training sales staff; supervising and motivating team performance; expanding the customer base and ensuring high levels of customer satisfaction.v Stanley: Hi, I’m Stanley. As the manager of the Production Department, I’m responsible for selecting, developing and managing a highly competent and motivated staff of employees; ensuring that production is cost-effective and the products are produced on time and of good quality. Moreover, I have to work out the human and material resources needed. I’m also responsible for identifying the training needs of our staff and cultivating a culture of continuous improvement in all aspects of manufacturing.Part IV Viewing and SpeakingVideo 1 Introducing titles and responsibilitiesScript:President: Good afternoon, everyone! This is Robin Copperfield, the new vice president of our company. He will be in charge of the accounting work. Let’s give him a warm welcome!Robin: Thank you!President: Mr. Copperfield is an expert in the field of accounting. So, it is a pleasure for us to have him here. Now, Mr. Copperfield, I’d like to introduce the vice presidents and managers to you.Robin: It’s OK, thank you!President: This is May Bates, Vice President in charge of the Administration Department and the Neighborhood Service Department.Robin: Nice to meet you, Ms. Bates.Ms. Bates: Nice to meet you, Mr. Copperfield.President: And this is Dennis Hayes. Vice President in charge of the Marketing Department and the Sales Department.Dennis Hayes: How do you do, Mr. Copperfield? Glad to meet you.Robin: Glad to meet you, Mr. Hayes.President: And this is…oh, where is Andrew Jefferson?Robin: Mr. Jefferson? I’ve met him before. I heard he is one of the secr ets of this company’s success. Everyone was raving about what a great job he’s done in …President: Uh… speak of the devil… Mr. Jefferson has just arrived.Mr. Jefferson: Hi, Mr. Copperfield, good to see you again.Robin: Good to see you, Mr. Jefferson.Mr. Jefferson: Sorry, I’m late. I was talking to a client.Robin: Oh, that’s OK. How many departments are you in charge of, Mr. Jefferson? Mr. Jefferson: Four: Research & Development, Engineering, Contract Budgets, and Project Preparation.Robin: No wonder y ou’re so busy.President: Mr. Copperfield, there are three managers who report directly to you, and they are all ladies. So, ladies, can you introduce yourselves?Ada Black: I’m Ada Black, responsible for management accounts.Caroline Clinton: I’m Caroline Clinton, responsible for financial accounts.Lucy White: I’m Lucy White, responsible for data processing.Robin: Oh, good. Nice to meet you all, ladies.Key:1. Caroline Clinton: financial accountsLucy White: data processingAda Balck: management accounts2. Administration; Marketing; Engineering; Project Preparation; Accounting3.1)administration:rear service of the company,coordinating the staff to exercise 2)neighborhood service:working out plans for preserving&improving the physicl,social&economic health of neighbor.3)marketing:establishing marketing strategies to4)research&development:providing advice on available research5)engineering:manage&controlling project quality,schedule &costs6)contract budgets:lead the preparation,development &management of the operational Video 2 Do you like your job?Script:Robin: What’s your job now, Jerome? Do you still work for that wholly funded American company?Jerome: No, I left it three years ago. I have my own business now.Frank: Gee, that’s great! How do you feel as a self-employed entrepreneur ? Jerome: I feel good. I can make a lot more money than before and I have a lot of independence in doing things. But, sometimes I ge[t] tired. As you know, it’s not very easy to run a business on your own. What about you, Frank? What are you doing now?Frank: I’ve worked for several companies. After graduation, I wen[t] to a priva[te] company. Then a year later, I changed to a Sino-Japanese [‘sainəu,dʒæpə’ni:z] joint-venture enterprise and worked as a sales assistant. Two years later, I moved on to a computer company and worked in export sales. And now, I’m an advertising executive.Colin: Oh, you are a real job-hopper. Why have you changed jobs so often?Frank: I’m always interested in new challenges. I know changing jobs frequently can be a waste of a company’s human resources, but I’m gaining a lot of experience! How is your job, Colin?Colin: I’ve been working for the PMC Textile Plant since I graduated. Two years ago,I was promoted to Line Supervisor.Frank: Do you like your job?Colin: The salary and benefits are Ok, but I don’t like the work environment. You know, the workshops are very noisy sometimes. Also, I don’t often get an opportunity to go anywhere. I hate staying in the same place all the time. You often travel on business, right, Robin?Robin: Yes. As a buyer, I mus[t] travel to purchase stock. I’ve been to a lot of places. Colin: Maybe I should think about becoming a buyer…Robin: Mm…, everything has two sides. I get fed up with traveling. Nowadays, I wan[t] to spend more time with my family.Janet: Hi, guys, may I join you?Everybody: Sure. Have a seat.Janet: You enjoy getting together, don’t you?What are you talking about?Robin: Jobs. What kind of job do you have, Janet?Janet: I’m the Public Relati ons Manager in a holding company.Colin: Do you enjoy it?Janet: Yes. What I like about it is that I can meet a lot of new and interesting people. Robin: How about your working hours?Janet: That’s the trouble. I usually have to work overtime because I oft en have dinner parties in the evening. I don’t get enough time with my family and baby.Key:1. self-employed entrepreneur, buyer, Line Supervisor, Advertising Executive, Public Relations Manager2. Names like dislikeJeromemaking a lot more money; having lots of independence in doing thingsfeeling tired sometimesRobinhaving been to a lot of placestoo much traveling; having very little time tospend with his familyColingood salary and benefitsnoisy work environment; seldom having theopportunity to go outFranknew challenges; a lot of experienceJanetmeeting a lot of new & interesting peopleoften having dinner parties in the evening; having little time with her family and babyScripts Unit 3Part II Listening and SpeakingTask 1 Making a callScript:Office Assistant: Good morning. Luck Promotions. May I help you?Mike: Hello, this is Mike Twist from Smooth Communication. Could I speak to Steve Turner, please?Office Assistant: Just a moment, please.Steve: Hi, Mike. It’s nice to hear from you. How’s the English weather?Mike: It’s pretty good for this time of year. What’s it like in New York?Steve: Not good, I’m afraid.Mike: That’s a pity! I’m planning to come by next week.Steve: Really? Well, you’ll come by and see us while you’re here, I hope.Mike: That’s what I’m phoning about. I’ve got a meeting with a customer in Boston on Thursday next week. I was hoping we could arrange to meet up either before or after that.Steve: Great. That would give me a chance to show you that convention center. Mike: That’s what I was thinking.Steve: You said you have to be in Boston on Thursday? That’s the 7th?Mike: That’s right. I could stop over in New York on the way—that would be Wednesday. Would that be possible?Steve: Ah, I’m afraid I won’t be in the office on Wednesday.Mike: Er, well, the other possibility would be to arrange it after I leave Boston. Steve: When do you plan to leave Boston?Mike: Either Thursday afternoon or Friday morning, but I would like to catch a flight back to London on Friday evening.Steve: Ok. Well, it would be best for us if you could fly in on Friday morning. I will pick you up at the airport, and then I could show you the convention center. If there’s time, you could come back to the office and we’ll run thr ough any of the details that still haven’t been finalized.Mike: That sounds good. Just as long as I can get back to the airport for my evening flight.Steve: No problem. Look, why don’t you fax me your information once you’ve confirmed your flight? Then w e’ll get back to you with an itinerary for the day—that’s Friday the 8th, right?Mike: That’s right. Good. Well, I’ll do that and I look forward to seeing you next week.Key:F F T T F T F FTask 2 Leaving a messageScript:Operator: Hello, ABC Co. Ltd. How can I help you?Paul: This is Paul Jackson of Grand Company. Can I have extension 3421? Operator: Certainly, hold on a minute and I’ll put you through.Roy: Louise Paulson’s office. This is Roy speaking.Paul: This is Paul Jackson calling. Is Louise in?Roy: I’m sorry. She’s out at the moment.Paul: When will she be back?Roy: I’m afraid she won’t be back soon. Can I take a message?Paul: Yes, could you ask her to call me at 979-326-8965. I need to talk to her about the order we placed last Friday. I’m afraid we have to make some changes to the order. Tell her it’s urgent.Roy: Could you repeat the number please?Paul: Yes, it’s 979-326-8965 and this is Paul Jackson.Roy: Could you spell it?Paul: P-A-U-L, Paul, J-A-C-K-S-O-N, Jackson. Paul Jackson.Roy: Thank you, Mr. Jackson. I’ll make sure Louise gets this as soon as possible. Paul: Thanks, bye.Roy: Bye.Key:Message NoteTo: Louise PaulsonFrom: Paul JacksonPhone: 979-326-8965Message: Ring back to him about the order they placed last Friday. They have to make some changes to the order. It’s urgent.Taken by: RoyPart IV Viewing & SpeakingVideo 1 Leaving a messageScript:Receptionist: Hello, International Sales.Mr. Schulz: Hello, this is Mr. Schulz here, calling from England.Receptionist: Yes, Mr. Schulz, who do you want to speak to ?Mr. Schulz: I’d like to speak to Mr. Matthews.Receptionist: Fine. Hold the line, please. I’m connecting you now.(connected)Miss Perez: Hello. Mr. Matthew’s office. Who’s calling please?Mr. Schulz: This is Mr. Schulz calling from England. Can I have a word with Mr. Matthews?Miss Perez: I’m afraid Mr. Matthews isn’t available. He’s gone to Hong Kong on business for a few days.Mr. Schulz: When do you expect him back?Miss Perez: He’ll be back on Friday afterno on. Is it urgent?Mr. Schulz: Yes.Miss Perez: Can I take a message for him?Mr. Schulz: Yes, please. Will you tell him that we’ve just received your sample of the new assembly coffee table and are quite happy with it?Miss Perez: Sure. It’s very kind of y ou to say so. Can we expect an order from you?Mr. Schulz: That’s why I’m making the call. Please tell Mr. Matthews we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.Miss Perez: OK, Mr. Schulz. Anything else?Mr. Schulz: One more thing. Please inform Mr. Matthews that I won’t be able to get to your company that early this Saturday because of the rail strike. It’ll probably be afternoon before I arrive.Miss Perez: No problem, I’ll give him the message.Mr. Schulz: Thanks.Miss Perez: You’re welcome. Goodbye.Key:1. F F T T F2.Message 1) Will you tell him that we’ve just received your sample of the new assembly coffee table and are quite happy with it?Message 2) Please tell Mr. Matthe ws we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.Message 3) Please inform Mr. Matthews that I won’t be able to get to your company early on Saturday because of the rail strike. I prob ably won’t arrive until that afternoon.Video 2 You are hard to get hold of!Script:First attemptReceptionist: Good afternoon, this is DNN. How can I help you?Ms. Mandel: Good afternoon. I’d like to speak to Mr. Miller, please. Receptionist: Mr. Miller? Hold on, please. I’ll connect you.(connected)Leo Miller: Mr. Miller speaking. Who’s calling please?Ms. Mandel: This is Ms. Mandel from BCM. Is this Henry Miller?Leo Miller: What? Henry Miller? No, this is Leo Miller, in the Sales Department. Henry Mil ler is in the Customer Relations Office. I’m afraid you’ve dialed the wrong extension.Ms. Mandel: Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please?Leo Miller: Sorry, I haven’t got a directory on hand now. Would you mind calling the switchboard again? I’m sorry not to be of more help.Ms. Mandel: Oh, Ok. It doesn’t matter. I’ll call to the receptionist. Thank you, anyway.Second attemptReceptionist: Good afternoon. How can I help you?Ms. Mandel: Good afternoon. This is Ms. Mandel again. I’m afraid you gave me the wrong extension just now. I want to speak to Henry Miller, not Leo Miller. Receptionist: Oh, there are two Mr. Miller in our company. I’m very sorry, I didn’t notice that. I’ll put you through right now. Please wait a minute.Ms. Mandel: OK. I’m holding.(Phone rings. Nobody answers the phone. Ms. Mandel hangs up the phone.)Third attemptReceptionist: Good afternoon. How can I help you?Ms. Mandel: It’s me again—Ms. Mandel. I’m still having trouble getting thro ugh to Henry Miller. No one is answering his line. I really need to talk to Mr. Miller as soon as possible. We placed an order with you last week, but we have so far heard nothing about it. It’s a rush order, and we need it urgently. Can you help?Receptio nist: Of course. I’ll go and find him and ask him to ring you immediately. There may be a problem with his line.Ms. Mandel: OK, thank you so much.Fourth attempt(Mr. Miller is in his office. The phone line is connected.)Ms. Mandel: Hello, Mr. Miller, this is Ms. Mandel. Thank you for ringing back. You are hard to get hold of!Henry Miller: Oh, I’m terribly sorry for the trouble. I was in a meeting and I left my cellphone in my office.Ms. Mandel: Oh, OK. Mr. Miller, I’m calling you about…Key:1.First attempt1) A 2)CSecond attempt3) CThird attempt4) C5) BFourth attempt6) C2.1) When Ms. Mandel asked for Mr. Miller, the receptionist replied,“Hold on, please. I’ll connect you.”2) When Leo Miller found out that he was not the one Ms. Mandel asked for, he said, “I’m afraid you’ve dialed the wrong extension.”3) When Ms. Mandel was told she dialed the wrong number, she said,“Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please?”4) When the receptionist realized she had given the wrong extension, she said,“I’m very sorry, I didn’t notice that. I’ll put you through right now. Please wait a minute.”5) When Ms. Mandel phoned the receptionist the third time, she explained,“It’s me again—Ms. Mandel. I’m still having tr ouble getting through to Henry Miller… Can you help?”6) When Ms. Mandel said it was hard to get hold of him, Henry Miller replied,。
商务英语视听说原文与详解
Scripts Unit 1Part II Listening and SpeakingTask 1 FAQs in job interviewComments on the three questions:Point for Q 1: Tell me something about yourself.Sample answers:Q1.I am graduating in June,2015 from Guangdong University of Finance and my major isfinancial secretary. I am an outgoing, energetic person. I enjoy teamwork very much.As part of my degree program, I needed to communicate with different peopel. Ipossess excellent interpersonal skills and a very positive attitude. My careeraspiration is to become a successful secretary. During my internship at one company,I worked as a secretary. My duties included offering friendly and efficientschedule tomy boss, answering phone calls, taking and passing on messages to my boss.Q2.I received honors in several Financial management and computer contests. I am good at communicating, organizing and coordinating. I like to get along well with peoplefrom different backgrounds.If something blocks my path, I will look for a solution.I never give up easily.Sometimes I receive comments that I need to improve in the area of filing. I amnow trying to improve by learning from others.Q3.Interest and career development are two of my criteria in choosing a job. Interest isthe best motivation. I love to be a secretary, so I will definitely devote myself to it.Moreover, high job satisfaction can be attained when the job is what I aminterested in.Career development is very important for me when choosing a job. From what Iknow, Shangri-La provides equal career advancement for all staff. The job rotationplan and individually tailored training program are really exciting and helpful foryoung people like me.Task 2 Inappropriate questions in job interviewScript:M: Come in, please.W: Good morning, sir. I Karen’mYang.M:Good morning, Miss Yang. I ’ m Kevin Carter, the Administration Manager. Take a seat, please.W: Oh, is that your wife, Mr. Carter? She is so beautiful.M: Thank you. Ah⋯Miss Yang, I’ ve gone through your resume. I’ d like to ask you some questions now, if you don’ t mind.W: Of course not. please go ahead.M:Well, can you tell me why you would like to work as a medical representativewith us?W:I really like this kind of work, and having been a doctor for three years, I wantto apply for this position for a change.M: Don ’ t you think it’ s a pity for you to leave your present job?W:To some extent, it is. I have learned a lot in the hospital. But I would like to trya different kind of life. By the way, could you tell me how much the new job pays?M:Sure. There is a five-month probationary 用的 period and you can only getRMB2,000 for each month. After that, we’ ll determine your salary according to your performance.W: Oh, I see. Then, what about the paid holidays, insurance, and things like that?M:Every employee in our company enjoys life insurance 人寿保 andunemployment insurance. In addition, they enjoy two-week paid holidays.W: That sounds fine. How much time will it take for me to be promoted here?M: I ’ m not sure. It depends on your abilityand performance. Maybe we ’ ll send you to one of our branches, if you like.W:No problem. I hate staying at one place all the time. But in which cities doyou have your branches? And, where is your company based把(部在⋯ )?M:Our company is based in New York, with branches in many cities, such as Philadelphia, Beijing and London.⋯Key:Is that your wife, Mr. Carter? She is so beautiful.Avoid asking interviewer personal questions or making personal comments.Could you tell me how much the new job pays?The interviewer might infer from these questions that you are only interested inyour own needs and not those of their company. Wait until the employer raises these subjects to discuss them.What about the paid holidays, insurance, and things like that?How much time will it take for me to be promoted here?But in which cities do you have your branches? And where is your company based? It is also unwise to ask about things you should have already known. You are onlytelling the interviewer that you haven't done your homework.Part III Language FocusKey:o Name: Cai Ningo Personality: serious-minded真的 ; calm; humorous; easy-goingo Strengths: the ability to work with all types of peopleo Weakness: perfectionist; impatiento Work experience: six years ’ financial industry experience with several companies; two years ’xperience in an investment banko Qualification: graduated from Peking University in 2001 majoring in accounting;fluent English; bookkeeping and accounting proficiency in English.o Reasons for leaving last job: want to find a job that is challenging.o Questions about the job: Would I be able to work abroad in one of your overseas branches?Part IV Viewing and SpeakingVideo 1 Applying for the position of financial consultantScript:Chen: Good morning, Ms Mandel.Ms. Mandel: Good morning, sit down, please.Chen: Thank you!Ms. Mandel: You are Chen Bo, aren ’you?t I ’ m Cathy Mandel,Director of theHR Department.Chen: Yes, I’ m Chen Bo. Nice to meet you, Ms. Mandel.Ms. Mandel: Nice to meet you, too. I ’ ve gone through your resume and would like to know more about you.Chen: Thank you for your interest in me.Ms. Mandel: To start with, would you like to tell me a bit about yourself?Chen: Sure. I ’ ma senior student at GDUF. I expect to graduate this summer. Mymajor is international finance.Ms. Mandel: So why did you choose our company?Chen: As far as I know, your company is one of several leading internationalconsultant corporations which came to China after China entered WTO. I thinkworking here would give me the best chance to use what I at university’learned.Ms. Mandel: As a major in international finance, what do you think you can do in consultancy?Chen: Well, I know how to tackle problems. For example, I know I must first analyze the problem and work out the major cause. Then I will be able to search forways to solve it from available data.Ms. Mandel: Sometimes data is not enough. Have you got any relevant experiencein this field?Chen: Last year, during the probationary period, I was involved in the restoration of a factory in Nanjing, I really learned a lot from the experience, especially how to access 评估 people ’s strengths and abilities.Ms. Mandel: Can you cope with hard work under pressure and in a tough environment?Chen: No problem, I don’ t care about pressure or the environme n tgasasloI enjoythe work.Ms. Mandel: Good. Now, do you have any questions to ask?Chen: Yes, I ’ vegot one. Are there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around the world?Ms. Mandel: Um, probably. I think you are likely to be sent to work in an overseasbranch to get experience later on once you’ ve proved your worth.Chen: Oh, great. If I’ m accepted, I will do my best for the company.Ms. Mandel: I wish you luck! We’ ll notifyouryoufinalof decision by Friday.Chen: Thank you! Ms. Mandel. Good-bye.Ms. Mandel: Goodbye.Key:Reasons for joining the companyIt is one of the leading international consultant corporations which came to Chinaafter China entered WTO.Working in this company would give him the best chance to use what he haslearned at university.Relevant work experienceHe was involved in a factory restoration in Nanjing.QuestionsAre there any opportunities for Chinese employees to be transferred to the headoffice in New York or other branch offices around the world? Result of the interviewChen Bo will be notified of the final decision by Friday.Video 2 Applying for the position of Sales ManagerScript:Wang: May I come in?Mr. White: Yes, please do.Wang: Good morning, sir. My name is Merry Wang. I ’ ve come for an interview, as requested.Mr. White: Nice to meet you, Miss Wang. I am Harry White, Director of the HR Department. I was expecting you. Please, take a seat.Wang: Thank you.Mr. White: Well, Miss Wang, you are applying for the position of Sales Manager,right? How did you know about our company?Wang: I got to know your company from your TV commercials. They are elaborately designed and produced, and leave me deep impression. And in the summers of1997 and 1998 I worked as a salesgirl for your company in Guangzhou.Mr. White: Really? That’ s good. Then you must know something about our company? Wang: Yes, a little. Your company is very famous. Your cosmetics and skincareproducts are very popular with women all over the world.Mr. White: Huh, that ’rights. Miss Wang, can you tell me which university youattended?Wang: Sun Yat-sen.Mr. White: And what degree have you got?Wang: I have a bachelor’ s degree in business administration.Mr. White: How is your English? You know, some staff members in our companyare Americans, so conversational English is very important.Wang: I passed TEM 8 at college, and I am good at oral English. I think I can communicate with Americans quite well.Mr. White: Good. I know you are now with United Butter. What is your chiefresponsibility there?Wang: I ’ ve worked there for five years, since I graduated from college. Two years ago,I was appointed Brand Manager— responsible for the Panda line of biscuits.Mr. White: Why do you want to change your job?Wang: I want to change my work environment, seek new challenges and broadenmy experience. That ’ s why I want to move into sales.Mr. White: What do you think is the most important qualification for a salesperson? Wang: I think it’-confidencesself and quality products.Mr. White: I agree with you. What salary would you expect to get here?Wang: Well, I would leave it to you to decide after you consider my abilities. Mycurrent annual income in United Butter is 150 thousand. But, er, d you tell me⋯ coul a little more about what the job entails?Mr. White: You would be in charge of all the sales activities, for all hair products in northeast China. This would involve market analysis, client service and development,sales promotion, and regular customer satisfaction surveys. You’ dreport directly tothe Regional Sales Director. Do you have any other questions?Wang: Yes, only one. When can I get your decision?Mr. White: I need to discuss with other board members. We’ ll notify you of our decision as soon as possible. But⋯to be honest, you seem to be a good candidate with the right kind of experience and personality. You’ re high on my list. Wang: That ’good!s Thank you, Mr. White. I look forward to hearing from you. Goodbye.Mr. White: Goodbye.Key:o 1.F T F F To 2. 1) Sales Manager2)Five3)Brand Manager4)biscuits5)Business Administration6)oral EnglishScripts Unit 2Script:Sherry: Daniel, it’ s you! I haven’ t seen. Hy o uw foraeyearsyoudoing?Daniel: Very well, thank you. And you, Shelly?Sherry: Not too bad. I heard you’ ve got a newwhatjobdo.Syou, do now?Daniel: I am an engineer in a large international car corporation now.Sherry: Oh, that’ s nice! Which departmentareyou in?Daniel: I ’ m in the Research and Development Department.Sherry: That sounds great!Daniel: Yes, it ’reallys a very exciting and rewarding job. At the moment, we are designing a new type of car.Sherry: Oh, really? You’ ve always been clever,iel. DanIknew you’ d do somethingvery challenging and creative. Do you need to work overtime?Daniel: Not really, I just work regular hours most of the time. But on Friday nights,I sometimes stay in the office after work to deal with unfinished tasks.Sherry: Well, Daniel, you must come and see me sometime and tell me all about itover a cup of tea.Daniel: I certainly will. What about you, Sherry? How is your job?Sherry: I am still the accountant of that cosmetics company⋯Task 2 Describing jobsScript:v Jack: Hi, I ’ m Jack. I ’ m the manager of the Research & Development Department. I ’ vebeen in this position for three years. I have to manage all aspects of the product development process, including resource allocation , budget requirements and personnel management. Ihave to work with marketing teams to analyze the needs ofthe developing markets and direct our work accordingly. I’ m responsible for creatingand managing the R&D teams and for the overall planning, execution , and success ofthe projects.v Janet: I’ m Janet, Sales Manager of R&T Company. Since I was promoted to theposition of manager four years ago, I’ ve been engaged in various responsibilities. My responsibilities include: developing sales strategies; achieving sales targets; recruitingand training sales staff; supervising and motivating team performance; expanding thecustomer base and ensuring high levels of customer satisfaction.v Stanley: Hi,I ’ mStanley. As the manager of the Production Department, I ’ mresponsible for selecting, developing and managing a highly competent andmotivated staff of employees; ensuring that production is cost-effective and theproducts are produced on time and of good quality. Moreover, I have to work out thehuman and material resourcesneeded. I ’ mo alsresponsible for identifying the trainingneeds of our staff and cultivating a culture of continuous improvement in all aspectsof manufacturing.Part IV Viewing and SpeakingVideo 1 Introducing titles and responsibilitiesScript:President: Good afternoon, everyone! This is Robin Copperfield, the new vicepresident of our company. He will be in charge of the accounting work. Let’ s giv a warm welcome!Robin: Thank you!President: Mr. Copperfield is an expert in the field of accounting. So, it is a pleasurefor us to have him here. Now, Mr. Copperfield, I ’dlike to introduce the vicepresidents and managers to you.Robin: It’ s OK, thank you!President: This is May Bates, Vice President in charge of the AdministrationDepartment and the Neighborhood Service Department. Robin: Nice to meet you,Ms. Bates.Ms. Bates: Nice to meet you, Mr. Copperfield.President: And this is Dennis Hayes. Vice President in charge of the MarketingDepartment and the Sales Department.Dennis Hayes: How do you do, Mr. Copperfield? Glad to meet you.Robin: Glad to meet you, Mr. Hayes.President: And this is⋯oh, where is Andrew Jefferson?Robin: Mr. Jefferson? I ’ vemet him before. I heard he is one of the secrets of thiscompany’ s success. Everyone was raving about what a greatjob he ’ s done in ⋯President: Uh⋯speak of the devil⋯Mr. Jefferson has just arrived.Mr. Jefferson: Hi, Mr. Copperfield, good to see you again.Robin: Good to see you, Mr. Jefferson.Mr. Jefferson: Sorry, I’ m late. I was talking to a client.Robin: Oh, that ’ s OK. How many departments are you in charge of, Mr. Jefferson?Mr. Jefferson: Four: Research & Development, Engineering, Contract Budgets, andProject Preparation.Robin: No wonder you’ re so busy.President: Mr. Copperfield, there are three managers who report directly to you,and they are all ladies. So, ladies, can you introduce yourselves?Ada Black: I’m Ada Black, responsible for management accounts.Caroline Clinton: I Caroline’m Clinton, responsible for financial accounts.Lucy White: I’Lucym White, responsible for data processing.Robin: Oh, good. Nice to meet you all, ladies.Key:1.Caroline Clinton: financial accountsLucy White: data processingAda Balck: management accounts2.Administration; Marketing; Engineering; Project Preparation; Accounting)administration:rear service of the company,coordinating the staff to exercise2)neighborhood service:working out plans for preserving&improving thephysicl,social&economic health of neighbor.3)marketing:establishing marketing strategies to4)research&development:providing advice on available research5)engineering:manage&controlling project quality,schedule &costs6)contract budgets:lead the preparation,development &management of theoperational Video 2 Do you like your job?Script:Robin: What’ syour job now, Jerome? Do you still work for that wholly fundedAmerican company?Jerome: No, I left it three years ago. I have my own business now.Frank: Gee, that’ s great! How do you feel as-employedaself entrepreneur ?Jerome: I feel good. I can make a lot more money than before and I have a lot ofindependence in doing things. But, sometimes I ge[t] tired. As you know, it’ s no easy to run a business on your own. What about you, Frank? What are you doingnow?Frank: I ’ veworked for several companies. After graduation, I wen[t] to a priva[te]company. Then a year later, I changed to a Sino-Japanese [ ‘ sain?u,d??p?’ ni:z]joint-venture enterprise and worked as a sales assistant. Two years later, I moved onto a computer company and worked in export sales. And now, I ’ man advertisingexecutive.Colin: Oh, you are a real job-hopper. Why have you changed jobs so often?Frank: I ’ m always interested in new challenges. I know changing jobs frequently can bea waste of a company ’ s human resources, but I g a lot’ofm experience!gainin Howis your job, Colin?Colin: I’ ve been working for the PMC Textile Plant since I graduated. Two years ago,I was promoted to Line Supervisor.Frank: Do you like your job?Colin: The salary and benefits are Ok, but I don’liket the work environment. Youknow, the workshops are very noisy sometimes. Also, I don’ t often get an opportunity to go anywhere. I hate staying in the same place all the time. You often travel onbusiness, right, Robin?Robin: Yes. As a buyer, I mus[t] travel topurchase stock. I’ ve been to a lot of places.Colin: Maybe I should think about becoming a buyer⋯Robin: Mm⋯ , everything has two sides. I get fed up with traveling. Nowadays, Iwan[t] to spend more time with my family.Janet: Hi, guys, may I join you?Everybody: Sure. Have a seat.Janet: You enjoy getting together, don’ t you?What are you talking about?Robin: Jobs. What kind of job do you have, Janet?Janet: I’ m the Public Relations Manager in a holding company.Colin: Do you enjoy it?Janet: Yes. What I like about it is that I can meet a lot of new and interesting people.Robin: How about your working hours?Janet: That’ s the trouble. I usually have to work overtime because I often have dinnerparties in the evening. I don’ t get enough time withandmybf a bymily.Key:1.self-employed entrepreneur, buyer, Line Supervisor, Advertising Executive,Public Relations Managers like dislikeJeromemaking a lot more money; having lots of independence in doingthings feeling tired sometimesRobinhaving been to a lot of placestoo much traveling; having very little time tospend with his familyColingood salary and benefitsnoisy work environment; seldom having theopportunity to go outFranknew challenges; a lot of experienceJanetmeeting a lot of new & interesting peopleoften having dinner parties in the evening; having little time with her family andbabyScripts Unit 3Part II Listening and SpeakingTask 1 Making a callScript:Office Assistant: Good morning. Luck Promotions. May I help you?Mike: Hello, this is Mike Twist from Smooth Communication. Could I speak toSteve Turner, please?Office Assistant: Just a moment, please.Steve: Hi, Mike. It’ s nice to hear from you. How’ s the English weather?Mike: It ’ s pretty good for this time of year. What’ s it like in New York? Steve: Not good, I’ m afraid.Mike: That’ s a pity! I’ m planning to come by next week.Steve: Really? Well, you’ ll come by and see us while you’ re here, I hope. Mike: That’ s what I’ m phoning about. I’ ve gotitha meetingacustomerw in Bostonon Thursday next week. I was hoping we could arrange to meet up either before orafter that.Steve: Great. That would give me a chance to show you that convention center.Mike: That ’ s what I was thinking.Steve: You said you haveot be in Boston on Thursday? That’ s the 7th?Mike: That ’rights. I could stop over in New York on the way— that would be Wednesday. Would that be possible?Steve: Ah, I’ m afraid I won’ t be in the office on Wednesday.Mike: Er, well, the other possibility would be to arrange it after I leave Boston.Steve: When do you plan to leave Boston?Mike: Either Thursday afternoon or Friday morning, but I would like to catch aflight back to London on Friday evening.Steve: Ok. Well, it would be best for us if you could fly in on Friday morning. I willpick you up at the airport, and then I could show you the convention center. If theretime, you could come back to the office and we’ ll run through any of the details that still haven’ t been finalized.Mike: That sounds good. Just as long as I can get back to the airport for my eveningflight.Steve: No problem. Look, why don’ tyou fax me your information once you’ veconfirmed your flight?Then we’ ll get back to you with an itinerary for theday— that’ s Friday the 8th,ht?rigMike: That ’rights. Good. Well, I ’ doll that and I look forward to seeing you nextweek.Key:F F T T F T F FTask 2 Leaving a messageScript:Operator: Hello, ABC Co. Ltd. How can I help you?Paul: This is Paul Jackson of Grand Company. Can I have extension 3421?Operator: Certainly, hold on a minute and I’ ll put you through.Roy: Louise Paulson’ s office. This is Roy speaking.Paul: This is Paul Jackson calling. Is Louise in?Roy: I’ m sorry. She’ s out at the moment.Paul: When will she be back?Roy: I’ m afraid she won’ t be back soon. Can I take a message?Paul: Yes, could you ask her to call me at 979-326-8965. I need to talk to her aboutthe order we placed last Friday. I’ m afraid we have to make some changes to the order. Tell her it’ s urgent.Roy: Could you repeat the number please?Paul: Yes, it’-326s979-8965 and this is Paul Jackson.Roy: Could you spell it?Paul: P-A-U-L, Paul, J-A-C-K-S-O-N, Jackson. Paul Jackson.Roy: Thank you, Mr. Jackson. I’ ll make sure Louise gets this as soonible.as possPaul: Thanks, bye.Roy: Bye.Key:Message NoteTo: Louise PaulsonFrom: Paul JacksonPhone: 979-326-8965Message: Ring back to him about the order they placed last Friday. They have tomake some changes to the order. It’ s urgent.Taken by: RoyPart IV Viewing & SpeakingVideo 1 Leaving a messageScript:Receptionist: Hello, International Sales.Mr. Schulz: Hello, this is Mr. Schulz here, calling from England.Receptionist: Yes, Mr. Schulz, who do you want to speak to ?Mr. Schulz: I’ d like to speakMr. toMatthews.Receptionist: Fine. Hold the line, please. I’ m connecting you now.(connected)Miss Perez: Hello. Mr. Matthew’ s office. Who’ s calling please?Mr. Schulz: This is Mr. Schulz calling from England. Can I have a word with Mr.Matthews?Miss Perez: I ’ mafraid Mr. Matthews isn ’availablet. He’ sgone to Hong Kong onbusiness for a few days.Mr. Schulz: When do you expect him back?Miss Perez: He’ ll be back on Friday afternoon. Is it urgent?Mr. Schulz: Yes.Miss Perez: Can I take a message for him?Mr. Schulz: Yes, please. Will you tell him that we ’ ve just received your sample of the new assembly coffee table and are quite happy with it?Miss Perez: Sure. It’ s very kind of you to say so. Can we expect an order from you?商务英语视听闻原文与详解合用标准文案Mr. Schulz: That ’whys I ’ making the call. Please tell Mr. Matthews we’ requite happywith the quality and design of the table, but the price is too high. We need somenegotiation on it.Miss Perez: OK, Mr. Schulz. Anything else?Mr. Schulz: One more thing. Please inform Mr. Matthews that I won ’ t be able to getto your company that early this Saturday because of the rail strike. It’ ll probab afternoon before I arrive.Miss Perez: No problem, I’ ll give him the message.Mr. Schulz: Thanks.Miss Perez: You ’ re welcome. Goodbye.Key:1. F F T T F2.Message 1) Will you tell him that we’ vejust received your sample of the newassembly coffee table and are quite happy with it?Message 2) Please tell Mr. Matthews we’ re quite happy with the quality and design ofthe table, but the price is too high. We need some negotiation on it.Message 3) Please inform Mr. Matthews that I won’ t be able to get to your company early on Saturday because of the rail strike. I probably won’ tarrive until thatafternoon.Video 2 You are hard to get hold of!Script:First attemptReceptionist: Good afternoon, this is DNN. How can I help you?Ms. Mandel: Good afternoon. I’ d like to speak to Mr. Miller, please.Receptionist: Mr. Miller? Hold on, please. I’ ll connect you.(connected)Leo Miller: Mr. Miller speaki ng. Who ’ s calling please?Ms. Mandel: This is Ms. Mandel from BCM. Is this Henry Miller?Leo Miller:What? Henry Miller? No, this is Leo Miller,in the Sales Department.Henry Miller is in the Customer Relations Office. I’ m afraid you’ ve dialed the wro extension.Ms. Mandel: Oh, sorry to have interrupted you. Can you give me Henry Miller’ s extension, please?Leo Miller: Sorry, I haven’ t got a directory on hand now. Would you mind calling the switchboard again? I’ m sorry not to be of more help.Ms. Mandel: Oh, Ok. It doesn’matter. I ’ llcall to the receptionist. Thank you,anyway.Second attemptReceptionist: Good afternoon. How can I help you?Ms. Mandel: Good afternoon. This is Ms. Mandel again. I’ m afraid you gave me the wrong extension just now. I want to speak to Henry Miller, not Leo Miller.Receptionist: Oh, there are two Mr. Miller in our company.I ’ m very sorry, I didn’ tnotice that. I’ ll put you through right now. Please wait a minute.商务英语视听闻原文与详解合用标准文案Ms. Mandel: OK. I’ m holding.(Phone rings. Nobody answers the phone. Ms. Mandel hangs up the phone.)Third attemptReceptionist: Good afternoon. How can I help you?Ms. Mandel: It’ s me again—Ms. Mandel. I’ m still having trouble getting through to Henry Miller. No one is answering his line. I really need to talk to Mr. Miller as soon as possible. We placed an order with you last week, but we have so far heard nothingabout it. It ’ s a rush order, and we need it urgently. Can you help? Receptionist: Of course. I ’ ll goand find him and ask him to ring you immediately. There may be aproblem with his line.Ms. Mandel: OK, thank you so much.Fourth attempt(Mr. Miller is in his office. The phone line is connected.)Ms. Mandel: Hello, Mr. Miller, this is Ms. Mandel. Thank you for ringing back.You are hard to get hold of!Henry Miller: Oh, I ’ m terribly sorry for the trouble. I was in a meeting and I left my cellphone in my office.Ms. Mandel: Oh, OK. Mr. Miller, I’ m calling you about⋯Key:1.First attempt1) A2)CSecond attempt3) CThird attempt4)C5)BFourth attempt6)C2.1)When Ms. Mandel asked for Mr. Miller, the receptionist replied,“ Hold on, please. I’ ll connect you.”2) When Leo Miller found out that he was not the one Ms. Mandel asked for, he said,“ I ’ m afraid you’ ve dialed the wrong extension.”3) When Ms. Mandel was told she dialed the wrong number, she said,“ Oh,sorry to have interrupted you. Can you give me Henry Miller ’extension,please? ”4) When the receptionist realized she had given the wrong extension, she said,“ I ’verym sorry, I didn ’notice that. I ’ llput you through right now. Please wait aminute. ”5) When Ms. Mandel phoned the receptionist the third time, she explained,“ It ’mes again — Ms. Mandel. I ’ mstill having trouble getting through to HenryMiller ⋯ Can you help? ”6) When Ms. Mandel said it was hard to get hold of him, Henry Miller replied,。
商务英语视听说原文与答案
Scripts Unit 1Part II Listening and SpeakingTask 1 FAQs in job interviewComments on the three questions:Point for Q 1: Tell me something about yourself.Sample answers:Q1.I am graduating in June,2015 from Guangdong University of Finance and my major is financial secretary. I am an outgoing, energetic person. I enjoy teamwork very much. As part of my degree program, I needed to communicate with different peopel. I possess excellent interpersonal skills and a very positive attitude. My career aspiration is to become a successful secretary. During my internship at one company, I worked as a secretary. My duties included offering friendly and efficientschedule to my boss, answering phone calls, taking and passing on messages to my boss.Q2.I received honors in several Financial management and computer contests. I am good at communicating, organizing and coordinating. I like to get along well with people from different backgrounds.If something blocks my path, I will look for a solution. I never give up easily.Sometimes I receive comments that I need to improve in the area of filing. I am now trying to improve by learning from others.Q3.Interest and career development are two of my criteria in choosing a job. Interest is the best motivation. I love to be a secretary, so I will definitely devote myself to it. Moreover, high job satisfaction can be attained when the job is what I am interested in.Career development is very important for me when choosing a job. From what I know, Shangri-La provides equal career advancement for all staff. The job rotation plan and individually tailored training program are really exciting and helpful for young people like me.Task 2 Inappropriate questions in job interviewScript:M: Come in, please.W: Good morning, sir. I’m Karen Yang.M: Good morning, Miss Yang. I’m Kevin Carter, the Administration Manager. Take a seat, please.W: Oh, is that your wife, Mr. Carter? She is so beautiful.M: Thank you. Ah… Miss Yang, I’ve gone through your resume. I’d like to ask you some quest ions now, if you don’t mind.W: Of course not. please go ahead.M: Well, can you tell me why you would like to work as a medical representative with us?W: I really like this kind of work, and having been a doctor for three years, I want to apply for this position for a change.M: Don’t you think it’s a pity for you to leave your present job?W: To some extent, it is. I have learned a lot in the hospital. But I would like to try a different kind of life. By the way, could you tell me how much the new job pays? M: Sure. There is a five-month probationary试用的period and you can only get RMB2,000 for each month. After that, we’ll determine your salary according to your performance.W: Oh, I see. Then, what about the paid holidays, insurance, and things like that? M: Every employee in our company enjoys life insurance人寿保险and unemployment insurance. In addition, they enjoy two-week paid holidays.W: That sounds fine. How much time will it take for me to be promoted here?M: I’m not sure. It depends on your ability and performance. Maybe we’ll send you to one of our branches, if you like.W: No problem. I hate staying at one place all the time. But in which cities do you have your branches? And, where is your company based (把总部设在…)?M: Our company is based in New York, with branches in many cities, such as Philadelphia, Beijing and London.…Key:Is that your wife, Mr. Carter? She is so beautiful.Avoid asking interviewer personal questions or making personal comments.Could you tell me how much the new job pays?The interviewer might infer from these questions that you are only interested in your own needs and not those of their company. Wait until the employer raises these subjects to discuss them.What about the paid holidays, insurance, and things like that?How much time will it take for me to be promoted here?But in which cities do you have your branches? And where is your company based?It is also unwise to ask about things you should have already known. You are only telling the interviewer that you haven't done your homework.Part III Language FocusKey:o Name: Cai Ningo Personality: serious-minded认真的; calm; humorous; easy-goingo Strengths: the ability to work with all types of peopleo Weakness: perfectionist; impatiento Work experience: six year s’ financial industry experience with several companies; two years’ experience in an investment banko Qualification: graduated from Peking University in 2001 majoring in accounting; fluent English; bookkeeping记账and accounting proficiency in English.o Reasons for leaving last job: want to find a job that is challenging.o Questions about the job: Would I be able to work abroad in one of your overseas branches?Part IV Viewing and SpeakingVideo 1 Applying for the position of financial consultantScript:Chen: Good morning, Ms Mandel.Ms. Mandel: Good morning, sit down, please.Chen: Thank you!Ms. Mandel: You are Chen Bo, aren’t you? I’m Cathy Mandel, Director of the HR Department.Chen: Yes, I’m Chen Bo. Nice to meet you, Ms. Mandel.Ms. Mandel: Nice t o meet you, too. I’ve gone through your resume and would like to know more about you.Chen: Thank you for your interest in me.Ms. Mandel: To start with, would you like to tell me a bit about yourself?Chen: Sure. I’m a senior student at GDUF. I expect to graduate this summer. My major is international finance.Ms. Mandel: So why did you choose our company?Chen: As far as I know, your company is one of several leading international consultant corporations which came to China after China entered WTO. I think working here would give me the best chance to use what I’ve learned at university. Ms. Mandel: As a major in international finance, what do you think you can do in consultancy?Chen: Well, I know how to tackle problems. For example, I know I must first analyze the problem and work out the major cause. Then I will be able to search for ways to solve it from available data.Ms. Mandel: Sometimes data is not enough. Have you got any relevant experience in this field?Chen: Last year, during the probationary period, I was involved in the restoration of a factory in Nanjing, I really learned a lot from the experience, especially how to access 评估people’s strengths and abilities.Ms. Mandel: Can you cope with hard work under pressure and in a tough environment?C hen: No problem, I don’t care about pressure or the environment as long as I enjoy the work.Ms. Mandel: Good. Now, do you have any questions to ask?Chen: Yes, I’ve got one. Are there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around the world? Ms. Mandel: Um, probably. I think you are likely to be sent to work in an overseas branch to get experience later on once you’ve proved your worth.Chen: Oh, great. If I’m accepted, I will do my b est for the company.Ms. Mandel: I wish you luck! We’ll notify you of our final decision by Friday. Chen: Thank you! Ms. Mandel. Good-bye.Ms. Mandel: Goodbye.Key:Reasons for joining the companyIt is one of the leading international consultant corporations which came to China after China entered WTO.Working in this company would give him the best chance to use what he has learned at university.Relevant work experienceHe was involved in a factory restoration in Nanjing.QuestionsAre there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around the world?Result of the interviewChen Bo will be notified of the final decision by Friday.Video 2 Applying for the position of Sales ManagerScript:Wang: May I come in?Mr. White: Yes, please do.Wang: Good morning, sir. My name is Merry Wang. I’ve come for an interview, as requested.Mr. White: Nice to meet you, Miss Wang. I am Harry White, Director of the HR Department. I was expecting you. Please, take a seat.Wang: Thank you.Mr. White: Well, Miss Wang, you are applying for the position of Sales Manager, right? How did you know about our company?Wang: I got to know your company from your TV commercials. They are elaborately designed and produced, and leave me deep impression. And in the summers of 1997 and 1998 I worked as a salesgirl for your company in Guangzhou.Mr. White: Really? That’s good. Then you must know something about our company? Wang: Yes, a little. Your company is very famous. Your cosmetics and skincare products are very popular with women all over the world.Mr. White: Huh, that’s right. Miss Wang, can you tell me which university you attended?Wang: Sun Yat-sen.Mr. White: And what degree have you got?Wang: I have a bache lor’s degree in business administration.Mr. White: How is your English? You know, some staff members in our company are Americans, so conversational English is very important.Wang: I passed TEM 8 at college, and I am good at oral English. I think I can communicate with Americans quite well.Mr. White: Good. I know you are now with United Butter. What is your chief responsibility there?Wang: I’ve worked there for five years, since I graduated from college. Two years ago, I was appointed Brand Manager—responsible for the Panda line of biscuits.Mr. White: Why do you want to change your job?Wang: I want to change my work environment, seek new challenges and broaden my experience. That’s why I want to move into sales.Mr. White: What do you think is the most important qualification for a salesperson? Wang: I think it’s self-confidence and quality products.Mr. White: I agree with you. What salary would you expect to get here?Wang: Well, I would leave it to you to decide after you consider my abilities. My cu rrent annual income in United Butter is 150 thousand. But, er, … could you tell me a little more about what the job entails?Mr. White: You would be in charge of all the sales activities, for all hair products in northeast China. This would involve market analysis, client service and development, sales promotion, and regular customer satisfaction surveys. You’d report directly to the Regional Sales Director. Do you have any other questions?Wang: Yes, only one. When can I get your decision?Mr. White: I nee d to discuss with other board members. We’ll notify you of our decision as soon as possible. But … to be honest, you seem to be a good candidate with the right kind of experience and personality. You’re high on my list.Wang: That’s good! Thank you, Mr. Wh ite. I look forward to hearing from you. Goodbye.Mr. White: Goodbye.Key:o 1. F T F F To 2. 1) Sales Manager2) Five3) Brand Manager4) biscuits5) Business Administration6) oral EnglishScripts Unit 2Script:Sherry: Daniel, it’s you! I haven’t seen you for years. How are you doing?Daniel: Very well, thank you. And you, Shelly?Sherry: Not too bad. I heard you’ve got a new job. So, what do you do now? Daniel: I am an engineer in a large international car corporation now.Sherry: Oh, that’s nice! Which department are you in?Daniel: I’m in the Research and Development Department.Sherry: That sounds great!Daniel: Yes, it’s really a very exciting and rewarding job. At the moment, we are designing a new type of car.Sherry: Oh, really? You’ve always been clever, Daniel. I knew you’d do something very challenging and creative. Do you need to work overtime?Daniel: Not really, I just work regular hours most of the time. But on Friday nights, I sometimes stay in the office after work to deal with unfinished tasks.Sherry: Well, Daniel, you must come and see me sometime and tell me all about it over a cup of tea.Daniel: I certainly will. What about you, Sherry? How is your job?Sherry: I am still the acc ountant of that cosmetics company…Task 2 Describing jobsScript:v Jack: Hi, I’m Jack. I’m the manager of the Research & Development Department. I’ve been in this position for three years. I have to manage all aspects of the product development process, including resource allocation , budget requirements and personnel management. I have to work with marketing teams to analyze the needs of the developing markets and direct our work accordingly. I’m responsible for creating and managing the R&D teams and for the overall planning, execution , and success of the projects.v Janet: I’m Janet, Sales Manager of R&T Company. Since I was promoted to the position of manager four years ago, I’ve been engaged in various responsibilities. My responsibilities include: developing sales strategies; achieving sales targets; recruiting and training sales staff; supervising and motivating team performance; expanding the customer base and ensuring high levels of customer satisfaction.v Stanley: Hi, I’m Stanley. As the manager of the Production Department, I’m responsible for selecting, developing and managing a highly competent and motivated staff of employees; ensuring that production is cost-effective and the products are produced on time and of good quality. Moreover, I have to work out the human and material resources needed. I’m also responsible for identifying the training needs of our staff and cultivating a culture of continuous improvement in all aspects of manufacturing.Part IV Viewing and SpeakingVideo 1 Introducing titles and responsibilitiesScript:President: Good afternoon, everyone! This is Robin Copperfield, the new vice president of our company. He will be in charge of the accounting work. Let’s give him a warm welcome!Robin: Thank you!President: Mr. Copperfield is an expert in the field of accounting. So, it is a pleasure for us to have him here. Now, Mr. Copperfield, I’d like to introduce the vice presidents and managers to you.Robin: It’s OK, thank you!President: This is May Bates, Vice President in charge of the Administration Department and the Neighborhood Service Department.Robin: Nice to meet you, Ms. Bates.Ms. Bates: Nice to meet you, Mr. Copperfield.President: And this is Dennis Hayes. Vice President in charge of the Marketing Department and the Sales Department.Dennis Hayes: How do you do, Mr. Copperfield? Glad to meet you.Robin: Glad to meet you, Mr. Hayes.President: And this is…oh, where is Andrew Jefferson?Robin: Mr. Jefferson? I’ve met him before. I heard he is one of the secre ts of this company’s success. Everyone was raving about what a great job he’s done in …President: Uh… speak of the devil… Mr. Jefferson has just arrived.Mr. Jefferson: Hi, Mr. Copperfield, good to see you again.Robin: Good to see you, Mr. Jefferson.Mr. Jefferson: Sorry, I’m late. I was talking to a client.Robin: Oh, that’s OK. How many departments are you in charge of, Mr. Jefferson? Mr. Jefferson: Four: Research & Development, Engineering, Contract Budgets, and Project Preparation.Robin: No wonder yo u’re so busy.President: Mr. Copperfield, there are three managers who report directly to you, and they are all ladies. So, ladies, can you introduce yourselves?Ada Black: I’m Ada Black, responsible for management accounts.Caroline Clinton: I’m Caroline Clinton, responsible for financial accounts.Lucy White: I’m Lucy White, responsible for data processing.Robin: Oh, good. Nice to meet you all, ladies.Key:1. Caroline Clinton: financial accountsLucy White: data processingAda Balck: management accounts2. Administration; Marketing; Engineering; Project Preparation; Accounting3.1)administration:rear service of the company,coordinating the staff to exercise 2)neighborhood service:working out plans for preserving&improving the physicl,social&economic health of neighbor.3)marketing:establishing marketing strategies to4)research&development:providing advice on available research5)engineering:manage&controlling project quality,schedule &costs6)contract budgets:lead the preparation,development &management of the operational Video 2 Do you like your job?Script:Robin: What’s your job now, Jerome? Do you still work for that wholly funded American company?Jerome: No, I left it three years ago. I have my own business now.Frank: Gee, that’s great! How do you feel as a self-employed entrepreneur ? Jerome: I feel good. I can make a lot more money than before and I have a lot of independence in doing things. But, sometimes I ge[t] tired. As you know, it’s not very easy to run a business on your own. What about you, Frank? What are you doing now?Frank: I’ve worked for several companies. After graduation, I wen[t] to a priva[te] company. Then a year later, I changed to a Sino-Japanese [‘sainəu,dʒæpə’ni:z] joint-venture enterprise and worked as a sales assistant. Two years later, I moved on to a computer company and worked in export sales. And now, I’m an advertising executive.Colin: Oh, you are a real job-hopper. Why have you changed jobs so often?Frank: I’m always interested in new challenges. I know changing j obs frequently can be a waste of a company’s human resources, but I’m gaining a lot of experience! How is your job, Colin?Colin: I’ve been working for the PMC Textile Plant since I graduated. Two years ago, I was promoted to Line Supervisor.Frank: Do you like your job?Colin: The salary and benefits are Ok, but I don’t like the work environment. You know, the workshops are very noisy sometimes. Also, I don’t often get an opportunity to go anywhere. I hate staying in the same place all the time. You often travel on business, right, Robin?Robin: Yes. As a buyer, I mus[t] travel to purchase stock. I’ve been to a lot of places. Colin: Maybe I should think about becoming a buyer…Robin: Mm…, everything has two sides. I get fed up with traveling. Nowadays, I wan[t] to spend more time with my family.Janet: Hi, guys, may I join you?Everybody: Sure. Have a seat.Janet: You enjoy getting together, don’t you?What are you talking about?Robin: Jobs. What kind of job do you have, Janet?Janet: I’m the Public Relatio ns Manager in a holding company.Colin: Do you enjoy it?Janet: Yes. What I like about it is that I can meet a lot of new and interesting people. Robin: How about your working hours?Janet: That’s the trouble. I usually have to work overtime because I ofte n have dinner parties in the evening. I don’t get enough time with my family and baby.Key:1. self-employed entrepreneur, buyer, Line Supervisor, Advertising Executive, Public Relations Manager2. Names like dislikeJeromemaking a lot more money; having lots of independence in doing thingsfeeling tired sometimesRobinhaving been to a lot of placestoo much traveling; having very little time tospend with his familyColingood salary and benefitsnoisy work environment; seldom having theopportunity to go outFranknew challenges; a lot of experienceJanetmeeting a lot of new & interesting peopleoften having dinner parties in the evening; having little time with her family and babyScripts Unit 3Part II Listening and SpeakingTask 1 Making a callScript:Office Assistant: Good morning. Luck Promotions. May I help you?Mike: Hello, this is Mike Twist from Smooth Communication. Could I speak to Steve Turner, please?Office Assistant: Just a moment, please.Steve: Hi, Mike. It’s nice to hear from you. How’s the English weather?Mike: It’s pretty good for this time of year. What’s it like in New York?Steve: Not good, I’m afraid.Mike: That’s a pity! I’m planning to come by next week.Steve: Really? Well, you’ll come by and see us while you’re here, I hope.Mike: That’s what I’m phoning about. I’ve got a meeting with a customer in Boston on Thursday next week. I was hoping we could arrange to meet up either before or after that.Steve: Great. That would give me a chance to show you that convention center. Mike: That’s what I was thinking.Steve: You said you have to be in Boston on Thursday? That’s the 7th?Mike: That’s right. I could stop over in New York on the way—that would be Wednesday. Would that be possible?Steve: Ah, I’m afraid I won’t be in the office on Wednesday.Mike: Er, well, the other possibility would be to arrange it after I leave Boston. Steve: When do you plan to leave Boston?Mike: Either Thursday afternoon or Friday morning, but I would like to catch a flight back to London on Friday evening.Steve: Ok. Well, it would be best for us if you could fly in on Friday morning. I will pick you up at the airport, and then I could show you the convention center. If there’s time, you could come back to the office and we’ll run throug h any of the details that still haven’t been finalized.Mike: That sounds good. Just as long as I can get back to the airport for my evening flight.Steve: No problem. Look, why don’t you fax me your information once you’ve confirmed your flight? Then we’l l get back to you with an itinerary for the day—that’s Friday the 8th, right?Mike: That’s right. Good. Well, I’ll do that and I look forward to seeing you next week.Key:F F T T F T F FTask 2 Leaving a messageScript:Operator: Hello, ABC Co. Ltd. How can I help you?Paul: This is Paul Jackson of Grand Company. Can I have extension 3421? Operator: Certainly, hold on a minute and I’ll put you through.Roy: Louise Paulson’s office. This is Roy speaking.Paul: This is Paul Jackson calling. Is Louise in?Roy: I’m sorry. She’s out at the moment.Paul: When will she be back?Roy: I’m afraid she won’t be back soon. Can I take a message?Paul: Yes, could you ask her to call me at 979-326-8965. I need to talk to her about the order we placed last Friday. I’m afraid we have to make some changes to the order. Tell her it’s urgent.Roy: Could you repeat the number please?Paul: Yes, it’s 979-326-8965 and this is Paul Jackson.Roy: Could you spell it?Paul: P-A-U-L, Paul, J-A-C-K-S-O-N, Jackson. Paul Jackson.Ro y: Thank you, Mr. Jackson. I’ll make sure Louise gets this as soon as possible. Paul: Thanks, bye.Roy: Bye.Key:Message NoteTo: Louise PaulsonFrom: Paul JacksonPhone: 979-326-8965Message: Ring back to him about the order they placed last Friday. They have to make some changes to the order. It’s urgent.Taken by: RoyPart IV Viewing & SpeakingVideo 1 Leaving a messageScript:Receptionist: Hello, International Sales.Mr. Schulz: Hello, this is Mr. Schulz here, calling from England.Receptionist: Yes, Mr. Schulz, who do you want to speak to ?Mr. Schulz: I’d like to speak to Mr. Matthews.Receptionist: Fine. Hold the line, please. I’m connecting you now.(connected)Miss Perez: Hello. Mr. Matthew’s office. Who’s calling please?Mr. Schulz: This is Mr. Schulz calling from England. Can I have a word with Mr. Matthews?Miss Perez: I’m afraid Mr. Matthews isn’t available. He’s gone to Hong Kong on business for a few days.Mr. Schulz: When do you expect him back?Miss Perez: He’ll be back on Friday afternoon. Is it urgent?Mr. Schulz: Yes.Miss Perez: Can I take a message for him?Mr. Schulz: Yes, please. Will you tell him that we’ve just received your sample of the new assembly coffee table and are quite happy with it?Miss Perez: Sure. It’s very kind of you to say so. Can we expect an order from you? Mr. Schulz: That’s why I’m making the call. Please tell Mr. Matthews we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.Miss Perez: OK, Mr. Schulz. Anything else?Mr. Schulz: One more thing. Please inform Mr. Matthews that I won’t be able to get to your company that early this Saturday because of the rail strike. It’ll probably be afternoon before I arrive.Miss Perez: No problem, I’ll give him th e message.Mr. Schulz: Thanks.Miss Perez: You’re welcome. Goodbye.Key:1. F F T T F2.Message 1) Will you tell him that we’ve just received your sample of the new assembly coffee table and are quite happy with it?Message 2) Please tell Mr. Matthews we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.Message 3) Please inform Mr. Matthews that I won’t be able to get to your company early on Saturday because of the rail strike. I probabl y won’t arrive until that afternoon.Video 2 You are hard to get hold of!Script:First attemptReceptionist: Good afternoon, this is DNN. How can I help you?Ms. Mandel: Good afternoon. I’d like to speak to Mr. Miller, please. Receptionist: Mr. Miller? Ho ld on, please. I’ll connect you.(connected)Leo Miller: Mr. Miller speaking. Who’s calling please?Ms. Mandel: This is Ms. Mandel from BCM. Is this Henry Miller?Leo Miller: What? Henry Miller? No, this is Leo Miller, in the Sales Department. Henry Miller is in the Customer Relations Office. I’m afraid you’ve dialed the wrong extension.Ms. Mandel: Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please?Leo Miller: Sorry, I haven’t got a directory on hand now. Would you mind ca lling the switchboard again? I’m sorry not to be of more help.Ms. Mandel: Oh, Ok. It doesn’t matter. I’ll call to the receptionist. Thank you, anyway.Second attemptReceptionist: Good afternoon. How can I help you?Ms. Mandel: Good afternoon. This is Ms. Mandel again. I’m afraid you gave me the wrong extension just now. I want to speak to Henry Miller, not Leo Miller. Receptionist: Oh, there are two Mr. Miller in our company. I’m very sorry, I didn’t notice that. I’ll put you through right now. Please wai t a minute.Ms. Mandel: OK. I’m holding.(Phone rings. Nobody answers the phone. Ms. Mandel hangs up the phone.)Third attemptReceptionist: Good afternoon. How can I help you?Ms. Mandel: It’s me again—Ms. Mandel. I’m still having trouble getting through to Henry Miller. No one is answering his line. I really need to talk to Mr. Miller as soon as possible. We placed an order with you last week, but we have so far heard nothing about it. It’s a rush order, and we need it urgently. Can you help?Receptionist: Of course. I’ll go and find him and ask him to ring you immediately. There may be a problem with his line.Ms. Mandel: OK, thank you so much.Fourth attempt(Mr. Miller is in his office. The phone line is connected.)Ms. Mandel: Hello, Mr. Miller, this is Ms. Mandel. Thank you for ringing back. You are hard to get hold of!Henry Miller: Oh, I’m terribly sorry for the trouble. I was in a meeting and I left my cellphone in my office.Ms. Mandel: Oh, OK. Mr. Miller, I’m calling you about…Key:1.First attempt1) A 2)CSecond attempt3) CThird attempt4) C5) BFourth attempt6) C2.1) When Ms. Mandel asked for Mr. Miller, the receptionist replied,“Hold on, please. I’ll connect you.”2) When Leo Miller found out that he was not the one Ms. Mandel asked for, he said, “I’m afraid you’ve dialed the wrong extension.”3) When Ms. Mandel was told she dialed the wrong number, she said,“Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please?”4) When the receptionist realized she had given the wrong extension, she said,“I’m very sorry, I didn’t notice that. I’ll put you through right now. Please wait a minute.”5) When Ms. Mandel phoned the receptionist the third time, she explained,“It’s me again—Ms. Mandel. I’m still having troubl e getting through to Henry Miller… Can you help?”6) When Ms. Mandel said it was hard to get hold of him, Henry Miller replied, “Oh, I’m terribly sorry for the trouble.”Scripts Unit 4Part II Listening and SpeakingTask 1 Formal and informal meetings。
商务英语视听说第三版下册听力原文
商务英语视听说第三版下册听力原文Tom:So far our commodities have stood the competition well. The very fact that other clients keep on buying speaks for itself. Few other teas can comparewith ours either for flavor or color.目前为止,我们的商品都就是经得住竞争的。
其他客户不断地向我们出售就证明了这一点。
在香味或色泽方面,其他品牌的红茶很难与我们的红茶相媲美。
Sammy:But I believe we’ll have a hard time convincing our clients at your price.不过我认为很难说服我们的客户们接受你方的价格。
Tom:To be frank with you, if it weren’t for our good relations, we wouldn’t consider making you a firm offer at this price.坦率地说道,如果不是为了我们之间的友好关系,我们本来不能考量以这个价格报金融期货的。
Sammy:All right. In order to get the business, I accept.好吧,为了达成交易,我接受了。
Tom:I’m glad that we’ve settled the price.很高兴我们就价格问题达成一致了协议。
Sammy:Now about the quantity. You said you could offer me only 500 cases, which I think is not enough. Last year we sold 700 cases, and I’m sure I can do better this year. I hope you can offer me at least 800 cases.现在谈谈数量问题。
商务英语视听说文档含页数标记
P10Script:Wang: May I come in? Mr. White: Yes, please do.Wang: Good morning, sir. My name is Merry Wang. I‟ve come for an inte rview, as requested.Mr. White: Nice to meet you, Miss Wang. I am Harry White, Director of t he HR Department. I was expecting you. Please, take a seat. Wang: Thank you.Mr. White: Well, Miss Wang, you are applying for the position of Sales M anager, right? How did you know about our company?Wang: I got to know your company from your TV commercials. They are elaborately designed and produced, and leave me deep impression. And in the summers of 1997 and 1998 I worked as a salesgirl for your company in Guangzhou.Mr. White: Really? That‟s good. Then you must know something about o ur company? Wang: Yes, a little. Your company is very famous. Your cos metics and skincare products are very popular with women all over the w orld.Mr. White: Huh, that‟s right. Miss Wang, can you tell me which universit y you attended?Wang: Sun Yat-sen.Mr. White: And what degree have you got?Wang: I have a bachelor‟s degree in business administration.Mr. White: How is your English? You know, some staff members in our c ompany are Americans, so conversational English is very important. Wang: I passed TEM 8 at college, and I am good at oral English. I think I can communicate with Americans quite well.Mr. White: Good. I know you are now with United Butter. What is your c hief responsibility there?Wang: I‟ve worked there for five years, since I graduated from college. T wo years ago, I was appointed Brand Manager—responsible for the Pand a line of biscuits. Mr. White: Why do you want to change your job? Wang: I want to change my work environment, seek new challenges and broaden my experience. That‟s why I want to move into sales.Mr. White: What do you think is the most important qualification for a sal esperson? Wang: I think it‟s self-confidence and quality products.Mr. White: I agree with you. What salary would you expect to get here? Wang: Well, I would leave it to you to decide after you consider my abilit ies. My current annual income in United Butter is 150 thousand. But, er, … could you tell me a little more about what the job entails?Mr. White: You would be in charge of all the sales activities, for all hair p roducts in northeast China. This would involve market analysis, client ser vice and development, sales promotion, and regular customer satisfaction surveys. You‟d report directly to the Regional Sales Director. Do you have any other questions? Wang: Yes, only one. When can I get your decision ?Mr. White: I need to discuss with other board members. We‟ll notify you of our decision as soon as possible. But … to be honest, you seem to be a good candidate with the right kind of experience and personality. You‟re high on my list.Wang: That‟s good! Thank you, Mr. White. I look forward to hearing fro m you. Goodbye.Mr. White: Goodbye. Key:o 1. F T F F T o 2. 1) Sales Manager 2) Five3) Brand Manager 4) biscuits5) Business Administration 6) oral EnglishP15Scripts Unit 2 Script:Sherry: Daniel, it‟s you! I haven‟t seen you for years. How are you doing ? Daniel: Very well, thank you. And you, Shelly?Sherry: Not too bad. I heard you‟ve got a new job. So, what do you do no w? Daniel: I am an engineer in a large international car corporation now. Sherry: Oh, that‟s nice! Which department are you in? Daniel: I‟m in the Research and Development Department. Sherry: That sounds great! Daniel: Yes, it‟s really a very exciting and rewarding job. At the moment, we are designing a new type of car.Sherry: Oh, really? You‟ve always been clever, Daniel. I knew you‟d do something very challenging and creative. Do you need to work overtime? Daniel: Not really, I just work regular hours most of the time. But on Frid ay nights, I sometimes stay in the office after work to deal with unfinishe d tasks.Sherry: Well, Daniel, you must come and see me sometime and tell me all about it over a cup of tea.Daniel: I certainly will. What about you, Sherry? How is your job? Sherry : I am still the accountant of that cosmetics company…P16Script:v Jack: Hi, I‟m Jack. I‟m the manager of the Research & Development Department. I‟ve been in this position for three years. I have to manage all aspects of the product development process, including resource allocation , budget requirements and perso nnel management. I have to work with marketing teams to analyze the needs of the de veloping markets and direct our work accordingly. I‟m responsible for creating and m anaging the R&D teams and for the overall planning, execution , and success of the p rojects.v Janet: I‟m Janet, Sales Manager of R&T Company. Since I was promoted to the po sition of manager four years ago, I‟ve been engaged in various responsibilities. My r esponsibilities include: developing sales strategies; achieving sales targets; recruiting and training sales staff; supervising and motivating team performance; expanding th e customer base and ensuring high levels of customer satisfaction.v Stanley: Hi, I‟m Stanley. As the manager of the Production Department, I‟m respo nsible for selecting, developing and managing a highly competent and motivated staf f of employees; ensuring that production is cost-effective and the products are produce d on time and of good quality. Moreover, I have to work out the human and material r esources needed. I‟m also responsible for identifying the training needs of our staff a nd cultivating a culture of continuous improvement in all aspects of manufacturing.P26Good afternoon. Today I’m here to talk about how to make effective busi ness calls. Telephone communication is common nowadays, therefore, how to 1) ensure smooth business communication gets increasingly importa nt. Now I’d like to introduce some tips on making proper business calls. F irst, you should know 2) the purpose of your call in advance. Make sure y ou have 3) all the documents you’ll need before you dial. One important t hing we should not overlook is time schedule. Try to 4) schedule a specifi c time for calls. Before you make the call, be sure that you get rid of 5) all distractions. For example, turn off the radio, television, etc. When makin g the call, listen carefully and 6) confirm that you have understood each p oint. Don’t pretend you have understood when you haven’t. Another thing we should keep in mind is: let other people speak and try to avoid 7) inte rruptions. Speaking slowly and clearly is important. Try to avoid 8) stron g accent. Besides, make sure 9) you sound polite and agreeable. Rememb er that you should not argue! Use 10) the optional choice method, such as “Which is better, Monday or Tuesday?”,“Morning or afternoon?”,“Ten or eleven a.m.”? And, of course, try to make your call brief. Avoid 11) len gthy calls. Additionally, don’t try to be funny—you may be misunderstoo d. The last tip you should bear in mind is to 12) smile while you are talkin g. Your listener can “hear” your smile.P27Task 1 Making a call Script:Office Assistant: Good morning. Luck Promotions. May I help you? Mike: Hello, this is Mike Twist from Smooth Communication. Could I speak to Steve Turner, please?Office Assistant: Just a moment, please.Steve: Hi, Mike. It‟s nice to hear from you. How‟s the English weather? Mike: It‟s pretty good for this time of year. What‟s it like in New York? S teve: Not good, I‟m afraid.Mike: That‟s a pity! I‟m planning to come by next week.Steve: Really? Well, yo u‟ll come by and see us while you‟re here, I hope. Mike: That‟s what I‟m phoning about. I‟ve got a meeting with a custome r in Boston on Thursday next week. I was hoping we could arrange to me et up either before or after that.Steve: Great. That would give me a chance to show you that convention c enter. Mike: That‟s what I was thinking.Steve: You said you have to be in Boston on Thursday? That‟s the 7th? Mike: That‟s right. I could stop over in New York on the way—that woul d be Wednesday. Would that be possible?Steve: Ah, I‟m afraid I won‟t be in the office on Wednesday.Mike: Er, well, the other possibility would be to arrange it after I leave B oston. Steve: When do you plan to leave Boston?Mike: Either Thursday afternoon or Friday morning, but I would like to c atch a flight back to London on Friday evening.Steve: Ok. Well, it would be best for us if you could fly in on Friday morn ing. I will pick you up at the airport, and then I could show you the convention center. If there‟s time, you could come back to the office and we‟ll run through any of the details that still haven‟t been finalized.Mike: That sounds good. Just as long as I can get back to the airport for my evening flight.Steve: No problem. Look, why don‟t you fax me your information once y ou‟ve confirmed your flight? Then we‟ll get back to you with an itinerary for the day—that‟s Friday the 8th, right?Mike: That‟s right. Good. Well, I‟ll do that and I look forward to seeing y ou next week. Key:F F T T F T F FP31Video 1 Leaving a message Script:Receptionist: Hello, International Sales.Mr. Schulz: Hello, this is Mr. Schulz here, calling from England. Receptio nist: Yes, Mr. Schulz, who do you want to speak to ? Mr. Schulz: I‟d like to speak to Mr. Matthews.Receptionist: Fine. Hold the line, please. I‟m connecting you now. (conne cted)Miss Perez: Hello. Mr. Matthew‟s office. Who‟s calling please?Mr. Schulz: This is Mr. Schulz calling from England. Can I have a word with Mr. Matthews?Miss Perez: I‟m afraid Mr. Matthews isn‟t available. He‟s gone to HongKong on business for a few days.Mr. Schulz: When do you expect him back?Miss Perez: He‟ll be back on Friday afternoon. Is it urgent? Mr. Schulz: Y es.Miss Perez: Can I take a message for him?Mr. Schulz: Yes, please. Will you tell him that we‟ve just received your s ample of the new assembly coffee table and are quite happy with it? Miss Perez: Sure. It‟s very kind of you to say so. Can we expect an order from you?Mr. Schulz: That‟s why I‟m making the call. Please tell Mr. Matthews we ‟re quite happy with the quality and design of the table, but the price is to o high. We need some negotiation on it.Miss Perez: OK, Mr. Schulz. Anything else?Mr. Schulz: One more thing. Please inform Mr. Matthews that I won‟t be able to get to your company that early this Saturday because of the rail str ike. It‟ll probably be afternoon before I arrive.Miss Perez: No problem, I‟ll give him the message. Mr. Schulz: Thanks. Miss Perez: You‟re welcome. Goodbye. Key:1. F F T T FP351) When Ms. Mandel asked for Mr. Miller, the receptionist replied, “Hold on, please. I‟ll connect you.”2) When Leo Miller found out that he was not the one Ms. Mandel asked for, he said, “I‟m afraid you‟ve dialed the wrong extension.”3) When Ms. Mandel was told she dialed the wrong number, she said, “Oh, sorry to have interrupted you. Can you give me Henry Miller‟s ext ension, please?”4) When the receptionist realized she had given the wrong extension, she said,“I‟m very sorry, I didn‟t notice that. I‟ll put you through right now. Plea se wait a minute.”5) When Ms. Mandel phoned the receptionist the third time, she explaine d,“It‟s me again—Ms. Mandel. I‟m still having trouble getting through to Henry Miller… Can you help?”6) When Ms. Mandel said it was hard to get hold of him, Henry Miller re plied,“Oh, I‟m terribly sorry for the trouble.”P46Video 1 Why are we here? Script:(Sales have dropped! Larry Hunter, Marketing Manager of B&N, calls a meeting at short notice.)Gregory: Do you know why we are here?Richard: No. I have no idea. He just popped in and told me there would be a meeting at 3:00.Amy: I‟m afraid it‟s about cuts. I saw him this morning and he‟s not hap py.Larry: Bad news! I guess you‟ve all seen last month‟s sales figure for the laptop X600.Amy: No, actually I haven‟t.Richard: Me, neither.Larry: Oh, well, there‟s a 21% drop from July. Gregory: 21%? That‟s a d isaster!Amy: I suppose you‟re going to blame my sales team.Larry: No, Amy. We are not going to blame anyone. Not today. We need t o decide what we are going to do about it.Richard: Wait. Before we go on, can we have a look at these poor figures ?Larry: Sorry, I‟m not sure if I have…Ah, yes, I‟ve got a few copies here. As you can see…Amy: Larry, I want you to know that it‟s not my fault! My people have b een working really hard to promote sales.Larry: Yes, yes, I know. But the fact is that the results are not good. Richa rd: Maybe we can…Amy: You should trust your team! There are always ups and downs in sal es!Larry: Look, Amy. I do have confidence in my team! I have called this m eeting to see what my team suggests we do! So shall we get on with it? I s uppose we can start by finding out why we are having these poor results. Gregory, would you please give us an analysis of these figures? Gregory: Ur…Sorry, I don‟t have anything prepared since I didn‟t know … Larry: Oh, well… Key:F F F T FP48Script:(Sales have dropped! Larry Hunter, Marketing Manager of B&N, calls a meeting to solve the problem.)Larry: I‟m sorry to have called this meeting at such short notice. Did you all get a copy of the sales figures? Together: Yes.Larry: Good. So you have seen from my memo the purpose of this meetin g. Firstly, we need to figure out the reason for the drop, and secondly, wh at we should do about it. It might not be easy, but I want to finish the mee ting by 3 o‟clock. Gregory: OK. Together: Uh-huh.Larry: Now, Amy, what do you think?Amy: Well, there‟s a lot more competition out there now. Larry: That‟s tr ue, but our prices are competitive.Richard: In my opinion, the salespeople are not very motivated. We need to do something to encourage them to get out there and sell. Amy: I thinkthey‟re working pretty hard already.Larry: But it‟s not hard enough, Amy! They need something to give them a bit of a push. What about the bonus system? How many salespeople get bonuses now? Amy: Not many.Larry: Really? Why not?Amy: The sales quotes are pretty high. You have to make $60,000 in sales . That‟s a lot. Most people average about $45,000. Gregory: Per month? Amy: Yes.Richard: Well, maybe we should lower our quotas. Larry: How‟s that goi ng to motivate them, Richard?Richard: If we lower the quotas, it will be easier for the salespeople to rea ch them. So more people will get…Amy: I don‟t see the point. How‟s that going to increase sales? Larry: Le t him finish.Richard: Well, I think the quotas are just too high. The salespeople don‟t t hink they can reach them so they don‟t try. But, if someone is making, sa y, $45,000, and if the target is 50,000, then they‟ll work just a little bit ha rder to reach 50,000.Gregory: I see what you mean. And if they get a nice bonus at $50,000 th en they‟ll work even harder the next month.Larry: Yes. You‟ve got a good point! Let‟s come up with a proposal for l ower quotas. Key:• 1) To figure out the reason for the sales drop and the actions to be take n. • 2) The salespeople are not very motivated. • 3) No, because the sa les quotas are pretty high. • 4) He proposes to lower the quotas.P51Task 2 Receiving visitors Script:Receiving visitors is an important part of the receptionist‟s 1) daily routin e in the office. There is a certain procedure for receiving visitors. A recept ionist should find out 2) whether the visitor has an appointment or not. If the visitor is an important client, the executive should come down to the r eception area to 3) greet the visitor. Sometimes the receptionist or another secretary accompanies the visitor to the execu tive‟s office. The reception ist or other secretary accompanies the visitor to the executive‟s office. Th e receptionist announce 4) the visitor‟s name, title and position, and intro duced the executive to him/her.When a visitor‟s request for a meeting cannot be satisfied, the receptionis t should 5) apologize and make some suggestions for an alternative time. If a meeting is impossible, the receptionist should 6) express regret and e xplain why, with tact, so that the visitor‟s feelings are not hurt.A receptionist should keep a register which includes 7) date, time, name a nd the firm the visitor works for. It can be referred to when there is a requ est for information.The receptionist should be polite, helpful, well-spoken, and always be 8)considerate and warm. When a visitor is waiting to see the executive, the receptionist should invite him/her to sit in an easy chair to wait. And if th ere is a delay, the receptionist should apologize, offer a cup of coffee or te a and 9) keep the visitor fully informed of the situation.P57Script:(George is going abroad on business. This is his first time traveling abroa d. Now he is going through customs.)Inspector: Good afternoon. May I see your passport, please. George: of co urse, here you are.Inspector: Thank you. What is the purpose of your visit—business or plea sure? George: Business.Inspector: I see. How long will you be staying in our country? George: A bout a week.Inspector: Is this your first time in the country?George: Yes. I‟ve been invited by our business associates to attend a trade fair. Inspector: Fine. Is this all your luggage?George: Yes, that‟s all my luggage, one suitcase and one bag. Inspector: Do you have anything to declare?George: I guess not. I mean I‟m not quite sure about it. You see, this is m y first time… Inspector: I see. Well, would you mind opening your suitca se? George: Oh, not at all. Inspector: Thanks.(George opens his suitcase. The inspector is inspecting the suitcase, and now he looks at a bag.)inspector: What‟s inside the bag?George: That‟s my laptop computer. Do I have to pay duty on it? Inspect or: No, it‟s duty-free?George: By the way, I‟m carrying four packs of cigarettes for my own us e. Are they dutiable?Inspector: No, goods for personal use rather than commercial use are not subject to duty. And they are within the limit.George: Good. And thanks for the information. Inspector : All right. Here ‟s your passport. George: Is that all the customs formalities? Inspector: Yes. You‟re through now. Have a pleasant stay. George: Thank s a lot. Key:1) What is the purpose of George‟s travel? George is travelling on busi ness. 2) How long is he going to stay? He will stay for about a week.3) Who has invited George to attend the trade fair?He has been invited to attend the trade fair by his business associates.4) What is in the bag? Does George have to pay duty on it? His laptop computer is in the bag. It‟s duty-free.5) Are the four packs of cigarettes that George has dutiable? Why or why not?No, good for personal use rather than commercial use are not subject to duty, and they are within the limit.P59Video 2 Meeting a business partner at the airport Script:(Mr. Lin and his secretary, Miss Wang, are waiting at the international Arr ivals Hall at the airport. Mr.Lin holds a large sign reading “Welcome Ms. Jones ” and Miss Wang holds a bunch of flowers. Ms. Jones walks throug h the Green Exit. And then she sees the sign, waves, and goes toward the m.) Mr.Lin: Ms. Jones?Ms. Jones: Yes, I‟m Miranda Jones from Flora Garment Trading.Mr.Lin: My name is Lin Hua. I‟m the sales Manager with Baiyun Sweate rs. How do you do, Mr. Jones?Ms. Jones: How do you do? It‟s very nice of you to come to meet me. Mr.Lin: You‟re welcome. And may I introduced my secretary, Miss Wang ? Ms. Jones: Sure, It‟s a pleasure to meet you, Miss Wang.Miss Wang: The pleasure is mine. The flowers are for you, Ms. Jones. Ms . Jones: Oh, thank you. They are beautiful! You‟re very kind. Mr.Lin: Ho w was your flight, Ms. Jones?Ms. Jones: Very nice. The service on board was superb. And I managed a few hours‟ sleep, So I feel fine now.Mr.Lin: I am glad to hear that. Oh, let me help you with your luggage. Ms . Jones: Thank you. (Hands a suitcase to Mr. Lin) Mr.Lin: Is this your first visit to China?Ms. Jones: No. But it‟s my first visit to Guangzhou. I hope it won‟t be m y last. Mr.Lin: I hope you will have a pleasant stay here. Ms. Jones: I‟m s ure I will.Mr.Lin: our car is out in the parking lot. Shall we drive to your hotel now ? Ms. Jones: Yes, thank you, Let‟s go. Mr.Lin: This way, please. (They walk out of the Hall and head for the parking lot and then drive to t he hotel) Miss Wang: Here we are, Mr. Jones. This is the White Swan Hot el. We‟ve reserved a room for you on the 6th floor with a balcony overloo king the park. Ms. Jones : Thank you very much. It‟s very considerate of you. Miss Wang: Well, that‟s the least we could do. (in the hotel room) Mr.Lin: This is your room, Ms. Jones. Is it Ok?Ms. Jones: Oh, yes, it‟s lovely, very cozy and well-decorated! It‟s really very thoughtful of you to have arranged it for me. Mr. Lin: Not at all. Miss Wang: You must be very tired after your long trip. Is there anything else we can do for you?Ms. Jones: No , thanks. Not at the moment.Mr. Lin: Then we‟ll be leaving now so that you can settle in. After all, We ‟ll have enough time for business during the next three days. Ms. Jones : Thank you.Mr. Lin: You‟re welcome. We‟ll contact you tomorrow morning. Ms. Jon es: See you then.Mr. Lin & Miss Wang: See you! Key:1.F2. T3.F4.F5.F6.F7.T8.F9.T 10.FP63Key:o 1. we are hiring foro 2. business software and consulting services o 3. 4,000o 4. large corporations o 5. 90 million dollars o 6. pretty fast o 7. 29 8. a large project for a bankP64Company Profileo Presenter: 1) Monica Lio Title of the presenter: 2) Manager of the PR Department of Oracle Chinao Status: Largest 3) enterprise software company in the world the first 4) global softw are giant in Chinao Established time: in 5) 1977o Headquarters: Redwood Shores, 6) California o Employees: 7) 42,000o Annual Revenue年营业额: 8) 11 billion dollarso Development in China: entered China‟s market in 9) 1989; set up Beijing Oracle S oftware Systems Co.Ltd in 10) 1991.o Oracle China Branches: Beijing, Shanghai, Guangzhou and 11) Chengdu.o Services provided: 9i E-Business platform, E-Business Suite, consulting services, 1 2) education and support services.。
视听说原文及翻译
Unit 1As the owner of a small business selling software I find it hard to recruit good people in today‘s tight labor market and having got people on board, there is an equally, if not more difficult task of keeping them happy. Staff turnover is a real problem. Two years ago our staff turnover at Epmus plc was out of control. We were consistently losing staff across the spectrum from clerical workers to senior managers, but our real worry was the skilled tehdnical people who were leaving us.They comprised a bulk of our work force so we brought in a group of consultants to help us figure out why they were leaving. It wasn‘t too difficult to see what had gone wrong. Getting new recruits to deal with clients without any specialist training wasn‘t a good idea. We were putting our staff in an unfair position, especially when they had to reach sales targets. Nor was the system of evaluating employee performance only once a year a good idea. It meant we won't pick up potential problems early enough. So having conducted our assessment we established a formal plan to retain the people who had worked so hard to recruit and hire. We laid out specific steps for communicating with our staff.作为一家销售软件的小企业的所有者,我发现在当今紧张的劳动力市场中很难招募到优秀的人才,而且已经有人加入了公司,这是一项同样的任务,即使不是更困难,也要让他们快乐。
新视野商务英语视听说下册1-8单元video原文unit 2
Video 1J: Good morning, Mr. Robbins.R: Good morning. John, how’s it goingJ: Not too bad. I’m reading some articles about trade fairs. I’d like to ask you some questions.What benefits can I expect if I exhibit at trade fairs R: Well. You can use trade fairs to promote your products or services.J: Yes, but can you be more specificR: Certainly, you must know that exhibiting at trade fairs offer you a chance to demonstrate your products or services to customers face-to-face. This way you can get feedback and find out what customers want.J: I see.R: Trade fairs are also good opportunities for building new business since many potential customers and suppliers are concentrated in one place.J: Ok, thank you. I wonder, what’s the most important thing to know about if I want to exhibit at a trade fairR: As a exhibitor, choosing the right trade fair is essential. If the trade fair is too specialist or too broad, It’s unlikely to attract visitors who want to buy what you sell,and participating in trade fairs can be a waste of time. So, you see, when you attend a trade fair, you should make sure you know what kind of customers you want to reach and what you want to achieve.J: Anything else I should knowR: One more thing, you should make specific and measurable goals.If you choose your fair carefully and give yourself plenty of time to plan your goals, You’ll have a good chance of doing good business.J: Good, you really are a specialist. Thank you.R: You’re welcome, John.By the way, there’s an IT trade show being held now.It might be a good idea for you to go and have a look. You’d get an idea of what’s going on.J: Thank you. I will. That’s a good idea.Video 2G: Miss Stewart, why did you want to exhibit in North America S: We wanted to exhibit in North America primarily because it has a huge automotive industry.Our target customers are machine manufacturers and the companies that buy machines.S o we needed to be somewhere we could reach north audiences. G: I see. But there are many trade fairs held in North America, how did you choose the right oneS: We asked the fair organizers to provide us with attendance statistic, delegate profiles and the names of other companies exhibiting. This information helped us choose the right one. G: What did you do to prepare before attending the trade fair S: We set a budget and drew up a list of actions and deadlines including technology requirements, display materials promotional literature, booth furniture, advertising and so on.G: How were you able to exploit your business opportunities and generate new businessS: We made sure that all staff in the booth had prepared themselves for the fair.Each visitor was asked some questions to determine whether they were genuine prospects.When a good prospects turned up, we know exactly which key aspect to emphasis, and whether we should focus on hand to illustrate the products’ capabilities and that helped to engage people’s interest.When the visitors left, we ensured that they had received ourpromotional material and business cards and also that we had a record of the details.G: When we returned to the UK, we followed up each lead by e-mail or letter. In fact, we already have some substantial orders from the different companies we met.G: Good, thank you for speaking with us.S: You’re welcome.。
商务英语视听说视听说原文
Unit 1Task 2M: Come in, please.W: Good morning, sir. I’m Karen Yang.M: Good morning, Miss Yang. I’m Kevin Carter, the Administration Manager. Take a seat, please.W: Oh, is that your wife, Mr. Carter? She is so beautiful.M: Thank you. Ah… Miss Yang, I’ve gone through your resume. I’d like to ask you some questions now, if you don’t mind.W: Of course not. please go ahead.M: Well, can you tell me why you would like to work as a medical representative with us?W: I really like this kind of work, and having been a doctor for three years, I want to apply for this position for a change.M: Don’t you think it’s a pity for you to leave your present job?W: To some extent, it is. I have learned a lot in the hospital. But I would like to try a different kind of life.W: By the way, could you tell me how much the new job pays?M: Sure. There is a five-month probationary period and you can only get RMB2,000 for each month. After that, we’ll determine your salary according to your performance.W: Oh, I see. Then, what about the paid holidays, insurance, and things like that?M: Every employee in our company enjoys life insurance and unemployment insurance. In addition, they enjoy two-week paid holidays.W: That sounds fine. How much time will it take for me to be promoted here?M: I’m not sure. It depends on your ability and performance. Maybe we’ll send you to one of our branches, if you like.W: No problem. I hate staying at one place all the time. But in which cities do you have your branches? And, where is your company based?M: Our company is based in New York, with branches in many cities, such as Philadelphia, Beijing and London.Follow-up practiceCai: May I come in?Ms. Smith: Yes, please.Cai: Good morning, Madam. My name is Cai Ning. I am coming to your company for an interview, as requested.Ms. Smith: Fine, thank you for coming, Miss Cai. Please sit down. I am Anne Smith, Assistant Manager for the Personnel Department. Cai: Nice to see you, Ms. Smith.Ms. Smith: Nice to meet you, too. Would you like to have a cup of coffee or tea?Cai: Tea is fine. Thank you.Ms. Smith: I’ve read your CV. It looks good. Now, I wonder if you can tell me more about yourself, for example, your personalityCai: Well, I think I’m a serious-minded girl, I’m calm and I don’t panic in a crisis. I like jokes and have a good sense of humor. And I also enjoy working with all kinds of people. I can even get along with people who are bad-tempered or something like that.Ms. Smith: Well, then, what do you consider your strengths and weakness?Cai: Strengths and weakness? Well, I think my ability to work with all types of people is a particular strength.Ms. Smith: Yes.Cai: My weakness? Er, I’m a little bit perfectionist. I’m quite often dissatisfied with what I’ve done. I always think I can do it better or in a different way.Ms. Smith: I wouldn’t call that a weakness. I’d call that a strength. Cai: Well, apart from that, I suppose sometimes I am not patient enough.Ms. Smith: Now, can you tell me about your past experience?Cai: I have six years’ financial industry experience, working for several companies. For the past two years, I have been working in an investment bank.Ms. Smith: What qualifications have you had for this position?Cai: I graduated from Peking University in 2001, majoring in accounting. I can speak fluent English and I can deal with bookkeeping and accounting in English quite well.Ms. Smith: Why did you leave your last position?Cai: I want to find a job that is challenging, where I can grow.Ms. Smith: Now, is there anything else you’d like to ask me?Cai: Yes, if I get this job with HDC, would I be able to work abroad in one of your overseas branches?Ms. Smith: Oh, yes, certainly. Our staff regularly does six-month placements in other branches.Cai: Oh, that’s great.Ms. Smith: Right, time is pressing, I’m afraid, so thank you very much for coming to see me and we’ll be in touch with you before the end of the week.Cai: thank you for seeing me.Ms. Smith: Goodbye.Cai: Bye.Video 1Chen = C; Ms. Mandel = MC: Good morning, Ms. Mandel.M: Good morning. Sit down, please.C: Thank you.M: You are Chen Bo, aren’t you? I’m Cathy Mandel, Director of the HR Department.C: Yes, I’m Chen Bo. Nice to meet you, Ms. Mandel.M: Nice to meet you, too. I’ve gone through your resume and would like to know more about you.C: Thank you for your interest in me.M: To start with, would you like to tell me a bit about yourself?C: Sure, I’m a senior student at Guangdong University of Finance. I expect to graduate this summer. My major is international finance. M: So, why did you choose our company?C: As far as I know, your company is one of several leading international consultant corporations which came to China after China entered WTO. I think working here would give me the best chance to use what I’ve learned at university.M: As a major in international finance, what do you think you can do in consultancy?C: Well, I know how to tackle problems. For example, I know I must fist analyze the problem and work out its major cause. Then I will be able to search for ways to solve it from the available data.M: Sometimes data is not enough. Have you got any relevantexperience in this field?C: Last year, during the probationary period, I was involved in the restoration of a factory in Nanjing. I really learned a lot from the experience, especially how to assess people’s strengths and abilities. M: Can you cope with hard work under pressure and in a tough environment?C: No problem. I don’t care about pressure or the environment as long as I enjoy the work.M: Good. Now, do you have any questions to ask?C: Yes, I’ve got one. Are there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around the world?M: Um, probably. I think you are likely to be sent to work in an overseas branch to get experience later on once you’ve proved your worth.C: Oh, great. If I’m accepted, I will do my best for the company.M: I wish you luck! We’ll notify you of our final decision by Friday.C: Thank you, Ms. Mandel. Goodbye.M: Goodbye.Video 2Wang = W; Mr. White = MW: May I come in?M: Yes, please do.W: Good morning, sir. My name is Merry Wang. I’ve come for an interview, as requested.M: Nice to meet you, Miss Wang. I am Harry White, Director of the HR Department. I was expecting you. Please, take a seat.W: Thank you.M. Well, Miss Wang, you are applying for the position of Sales manager, right? How did you know about our company?W: I got to know your company from your TV commercials. They are elaborately designed and produced, and leave me deep impression. And in the summers of 1997 and 1998 I worked as a salesgirl for your company in GZ.M: Really? That’s good. Then you must know something about our company?W: Yes, a little. Your company is very famous. Your cosmetics andskincare products are very popular with women all over the world.M: Huh, that’s right. Miss Wang, can you tell me which university you attended?W: Sun Yat-sen.M: And what degree have you got?W: I have a bachelor’s degree in business administration.M: How is your English? You know, some staff members in our company are Americans, so conversational English is very important. W: I passed TEM8 at college, and I am good at oral English. I think I can communicate with Americans quite well.M: Good. I know you are now with United Butter. What is your chief responsibility there?W: I’ve worked there for five years, since I graduated from college. Two years ago, I was appointed Brand Manager – responsible for the Panda line of biscuits.M: Why do you want to change your job?W: I want to change my work environment, seek new challenges and broaden my experience. That’s why I want to move into sales.M: What do you think is the most important qualification for a salesperson?W: I think it’s self-confidence and quality products.M: I agree with you. What salary would you expect to get here?W: well, I would leave it to you to decide after you consider my abilities. My current annual income at United Butter is 150 thousand. But, er, … could you tell me a little more about what the job entails? M: You would be in charge of all the sales activities, for all hair products in northeast China. This would involve market analysis, client service and development, sales promotion, and regular customer satisfaction surveys. You’d report directly to the Regional Sales Director. Do you have any other questions?W: Yes, only one. When can I have your decision?M: I need to discuss with other board members. We’ll notify you of our decision as soon as possible. But … to be honest, you seem to be a good candidate with the right kind of experience and personality. You’re high on my list.W: That’s good! Thank you, Mr. White. I look forward to hearing from you. Goodbye.M: Goodbye.Case AnalysisInterviewer: Where do you see yourself in three years?Candidate: Well, I see myself in sales, you know. I must say, I would rather like to establish my own company, you know, in my home town. Interviewer: What specifically about our company attracted you? Candidate: Well, first of all, you know, I want to leave my present company. It’s too small, and you know, I don’t like the boss. He doesn’t know how to motivate people. You know, he is also bad-tempered. You know, the job is routine and boring.Interviewer: Um…Candidate: Can I ask a question? If I get this job, you know, would I be able to work abroad in one of your overseas branches? You know, I like travelling.Interviewer: Our staff members regularly do six-month placements in other branches.Candidate: Oh, well, that’s what I’m interested in.Interviewer: What do you think of your strengths and weaknesses? Candidate: Strengths and weakness? Well, that’s hard to answer. You know, I’m very humorous. I think that’s my particular strength. My weaknesses? I suppose I don’t have any, you know.Interviewer: Ok. Is there anything else you’d like to ask? Candidate: Oh, yeah. If I get this job, can I take time off for vacation? You know, I love travel.Interviewer: I’m afraid I can’t answer that.Candidate: And also, when can you give me a definite answer about this job?Interviewer: I guess you’ll just have to wait until the end of the week. Well, I’m afraid we have to stop here. Thank you very much for coming to see me.Unit 2Task 11. I haven’t seen you for years.2. What do you do now?3. I’m in the Research and Development Department.4. I knew you’d do something very challenging and creative.5. I sometimes stay in the office after work to deal withunfinished tasks.6. I am still the accountant of that cosmetics company…Task 2Jack: Hi, I’m Jack. I’m the manager of the Research & Development Department. I’ve been in this position for three years. I have to manage all aspects of the product development process, including resource allocation, budget requirements and personnel management.I have to work with marketing teams to analyze the needs of the developing markets and direct our work accordingly. I’m responsible for creating and managing the R&D teams and for the overall planning, execution, and success of the projects.Janet: I’m Janet, Sales Manager of R&T Company. Since I was promoted to the position of manager four years ago, I’ve been engaged in various responsibilities. My responsibilities include: developing sales strategies; achieving sales targets; recruiting and training sales staff; supervising and motivating team performance; expanding the customer base and ensuring high levels of customer satisfaction.Stanley: Hi, I’m Stanley. As the manager of the Production Department, I’m responsible for selecting, developing and managing a highly competent and motivated staff of employees; ensuring that production is cost-effective and the products are produced on time and of good quality. Moreover, I have to work out the human and material resources needed. I’m also responsible for identifying the training needs of our staff and cultivating culture of continuous improvement in all aspects of manufacturing.Video 1 Introducing titles and responsibilitiesPresident = P; Robin= RP: Good afternoon, everyone! This is Robin Copperfield, the new vice president of our company. He will be in charge of the accounting work. Let’s give him a warm welcome!R: Thank you!P: Mr. Copperfield is an expert in the field of accounting. So, it is a pleasure for us to have him here. Now, Mr. Copperfield, I’d like tointroduce the vice presidents and managers to you.R: It’s OK, thank you!P: This is May Bates, Vice President in charge of the Administration Department and the Neighborhood Service Department.R: Nice to meet you, Ms. Bates.Ms. Bates: Nice to meet you, Mr. Copperfield.P: And this is Dennis Hayes, Vice President in charge of the Marketing Department and the Sales Department.Dennis Hayes: How do you do, Mr. Copperfield? Glad to meet you. R: Glad to meet you, Mr. Hayes.P: And this is … oh, where is Andrew Jefferson?R: Mr. Jefferson? I’ve met him before. I heard he is one of the secrets of this company’s success. Everyone was raving about what a great job he’s done in…P: Uh… speak of the devil… Mr. Jefferson has just arrived.Mr. Jefferson: Hi, Mr. Copperfield, good to see you again.R: Good to see you, Mr. Jefferson.Mr. Jefferson: Sorry, I’m late. I was talking to a client.R: Oh, that’s ok. How many departments are you in charge of, Mr. Jefferson?Mr. Jefferson: Four: Research & Development, Engineering, Contract Budgets, and Project Preparation.R: No wonder you’re so busy.P: Mr. Copperfield, there are three managers who report directly to you, and they are all ladies. So, ladies, can you introduce yourselves? Ada Black: I’m Ada Black, responsible for management accounts. Caroline Clinton: I’m Caroline Clinton, responsible for financial accounts.Lucy White: I’m Lucy White, responsible for data processing.R: Oh, good. Nice to meet you all, ladies.Video 2 Do you like your job?Robin = R; Jerome = J; Frank = F; Colin = C; Janet = JaR: What’s your job now, Jerome? Do you still work for that wholly funded American company?J: No, I left it three years ago. I have my own business now.F: Gee, that’s great! How do you feel as a self-employed entrepreneur?J: I feel good. I can make a lot more money than before and I have a lot of independence in doing things. But, sometimes I get tired. As you know, it’s not very easy to run a business on your own. What about you, Frank? What are you doing now?F: I’ve worked for several companies. After graduation, I went to a private company. Then a year later, I changed to a Sino-Japanese joint-venture enterprise and worked as a sales assistant. Two years later, I moved on to a computer company and worked in export sales. And now, I’m an advertising executive.C: Oh, you are a real job-hopper. Why have you changed jobs so often?F: I’m always interested in new challenges. I know changing jobs frequently can be a waste of a company’s human resources, but I’m gaining a lot of experience! How is your job, Colin?C: I’ve been working for the PMC Textile Plant since I graduated. Two years ago, I was promoted to Line Supervisor.F: Do you like your job?C: The salary and benefits are OK, but I don’t like the work environment. You know, the workshops are very noisy sometimes. Also, I don’t often get an opportunity to go anywhere. I hate staying in the same place all the time. You often travel on business, right, Robin?R: Yes. As a buyer, I must travel to purchase stock. I’ve been to a lot of places.C: Maybe I should think about becoming a buyer…R: Mm…, everything has two sides. I get fed up with traveling. Nowadays, I want to spend more time with my family.Ja: Hi, guys, may I join you?Everybody: Sure. Have a seat.Ja: You enjoy getting together, don’t you? What are you talking about? R: Jobs. What kind of job do you have, Janet?Ja: I’m the Public Relations Manager in a holding company.C: Do you enjoy it?Ja: Yes. What I like about it is that I can meet a lot of new and interesting people.R: How about your working hours?Ja: That’s the trouble. I usually have to work overtime, because I oftenhave dinner parties in the evening. I don’t get enough time with my family and baby.Unit 3Task 1O: Good morning. Luck Promotions. May I help you?M: Hello, this is Mike Twist from Smooth Communication. Could I speak to Steve Turner, please?O: Just a moment, please.S: Hi, Mike. It’s nice to hear from you. How’s the English weather? M: It’s pretty good for this time of year. What’s it like in New York?S: Not good, I’m afraid.M: that’s a pity!I’m planning to come by next week.S: Really? Well, you’ll come by and see us while you’re here, I hope. M: that’s what I’m phoning about. I’ve got a meeting with a customer in Boston on Thursday next week. I was hoping we could arrange to meet up either before or after that.S: Great. That would give me a chance to show you the convention center.M: That’s what I was thinking.S: You said you have to be in Boston on Thursday? That’s the 7th? M: that’s right. I could stop over in NY on the ay – that would be Wednesday. Would that be possible?S: Ah, I’m afraid I won’t be in the office on Wednesday.M: Er, well, the other possibility would be to arrange it after I leave Boston.S: When do you plan to leave Boston?M: Either Thursday afternoon or Friday morning, but I would like to catch a flight back to London on Friday evening.S: Ok. Well, it would be best for us if you could fly in on Friday morning. I will pick you up at the airport, and then I could show you the convention center. If there’s time, you could come back to the office and we’ll run through any of the details that still haven’t been finalized. M: That sounds good. Just as long as I can get back to the airport for my evening flight.S: No problem. Look, why don’t you fax me your information once you’ve confirmed your flight? Then we’ll get back to you with anitinerary for the day – that’s Friday the 8th, right?M: That’s right. Good. Well, I’ll do that and I look forward to seeing you next week.Task 2Roy: Louise Paulson’s office. This is Roy speaking.Paul: This is Paul Jackson calling. Is Louise in?Roy: I’m sorry. She’s out at the moment.Paul: When will she be back?Roy: I’m afraid she won’t be back soon. Can I take a message? Paul: Yes, could you ask her to call me at 979-326-8965. I need to talk to her about the order we placed last Friday. I’m afraid we have to make some changes to the order. Tell her it’s urgent.Roy: Could you repeat the number please?Paul: Yes, it’s 979-326-8965 and this is Paul Jackson.Roy: Could you spell it?Paul: P-A-U-L, Paul, J-A-C-K-S-O-N, Jackson. Paul Jackson.Roy: Thank you, Mr. Jackson. I’ll make sure Louise gets this as soon as possible.Paul: Thanks, bye.Roy: Bye.Video 1R: Hello, International Sales.Mr.: Hello, this is Mr. Schulz here, calling from England.R: yes, Mr. Schulz, who do you want to speak to?Mr. : I’d like to speak to MR. Matthews.R: Fine. Hold the line, please. I’m connecting you now. (connected)Miss: Hello. Mr. Matthews’ office. Who’s calling please?Mr.: this is Mr. Schulz calling from England. Can I have a word with Mr. Matthews?Miss: I’m afraid Mr. Matthews isn’t available. He’s gone to Hong Kong on business for a few days.Mr. Schulz: when do you expect him back?Miss.: he’ll be back on Friday afternoon. Is it urgent?Mr.: Yes.Miss.: Can I take a message for him?Mr.: Yes, please. Will you tell him that we’ve just received your sample of the new assembly coffee table and are quite happy with it? Miss.: Sure. It’s very kind of you to say so. Can we expect an order from you?Mr.: That’s why I’m making the call. Please tell Mr. Matthews we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.Miss.: Ok, Mr. Schulz. Anything else?Mr. One more thing. Please inform Mr. Matthews that I won’t be able to get to your company that early this Saturday because of the rail strike. It’ll probably be afternoon before I arrive.Miss.: No problem, I’ll give him the message.Mr.: Thanks.Miss.: You’re welcome. Goodbye.Video 2:First attempt:R: Good afternoon, this is DNN. How can I help you?M: good afternoon. I’d like to speak to Mr. Miller, please.R: Mr. Miller? Hold on, please. I’ll connect you.(connected)L: Mr. Miller speaking. Who’s calling please?M: this is Ms. Mandel from BCM. Is this Henry Miller?L: what? Henry Miller? No, this is Leo Miller, in the Sales Department. Henry Miller is in the Customer Relations Office. I’m afraid you’ve dialed the wrong extension.M: Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please?L: Sorry, I haven’t got a directory on hand now. Would you mind calling the switchboard again? I’m sorry not to be of more help.M: Oh, OK. It doesn’t matter. I’ll call back to the receptionist. Thank you, anyway.Second attemptR: Good afternoon. How can I help you?M: Good afternoon. This is Ms. Mandel again. I’m afraid you gave me the wrong extension just now. I want to speak to Henry Miller, not Leo Miller.R: Oh, there are two Mr. Millers in our company. I’m very sorry, I didn’t notice that. I’ll put you through right now. please wait a minute.M: Ok. I’m holding.(Phone rings. Nobody answers the phone. Ms. Mandel hangs up the phone.)Third attemptR: Good afternoon. How can I help you?M: It’s me again—Ms. Mandel. I’m still having trouble getting through to Henry Miller. No one is answering his line. I really need to talk to Mr. Miller as soon as possible. We placed an order with you last week, but we have so far heard nothing about it. It’s a rush order, and we need it urgently. Can you help?R: Of course. I’ll go and find him and ask him to ring you immediately. There may be a problem with his line.M: OK, thank you so much.Fourth attempt(Mr. Miller is in his office. The phone line is connected. )M: Hello, Mr. Miller, this is Ms. Mandel. Thank you for ringing back. You are hard to get hold of!H: Oh, I’m terribly sorry for the trouble. I was in a meeting and I left my cell phone in my office.M: Oh, ok. Mr. Miller, I’m calling you about…Unit 4Task 2Recording the proceedings of a professional meeting can be a challenging task. If you are asked to take notes for the meeting, here are some tips that can help you do a good job.First, Arrive at the meeting ahead of schedule. Find a good seat in the middle of the group where you can hear everyone speak plainly. Be sure your pen or pencil works if you take notes by hand or check to see if the laptop provided for this purpose is plugged in and working as needed.Second, Consider using a rape recorder, which will help you ensure accuracy in transcribing proceedings. If you use such equipment,arrange to have it on hand at the time and location of the meeting, and be sure the equipment works properly by testing it before the meeting begins.Third, use a consistent format. The usual criteria include the meeting’s name, location, date, and starting as well as ending time. Also mentioned at the top of your list are the names of attendees.Fourth, follow the agenda. If an agenda was posted or distributed before the meeting, cover each of its points in your minutes.Fifth, be concise. Rather than writing each word that everyone says, just catch the highlights. Also, find out whether attendees wish to be identified by name or prefer to be kept anonymous.Sixth, list specific outcomes. Important actions should be listed separately to catch reader’s attention. Check previous minutes to follow similar organization.Seventh, after the meeting, write a meeting report from your notes. Sign your name at the bottom of the last page of the minutes. Distribute the final copy of meeting minutes to everyone who attended as well as absentees.It is also important to organize all meeting minutes in a standard file so that it can well ser ve as future reference.Video 1Gregory : Do you know why we are here?Richard : No, I have no idea ! He just popped in and told me there would be a meeting at 3:00.Amy : I’m afraid it’s about cuts. I saw him this morning and he’s not happy.Larry : Bad news ! I guess you’re all seen last month’s sales figure for the laptop x600.Amy : No , actually I haven’t.Richard: Me, neither.Larry : Oh, well, there’s a 21% drop from July.Gregory : 21%? That’s a disaster!Amy : I suppose you’re going to blame my sales team .Larry : No, Amy. We are not going to blame anyone .Not today. We need to decide what we are going to do about it.Richard: Wait. Before we go on, can we have a look at these poorfigures?Larry:Sorry , I’m not sure if I have …. Ah, yes, I’ve got a few copies here. As you can see….Amy : Larry, I want to know that it’s not my fault! My people have been working really hard to promote sales.Larry : Yes, yes, I know. But the fact is that the results are not good . Richard: Maybe we can ….Amy : You should trust your team! There are always ups and downs in sales!Larry : Look, Amy, I do have confidence in my team ! I have called this meeting to see what my team suggests we do .So shall we get on with it! I suppose we can start by finding out why we are having these poor results. Gregory, would you please give us an analysis of these figures?Gregory : Ur….. Sorry, I don’t have anything prepared since I didn’t know….Larry:Oh, well …..Video 2Larry Hunter Amy Richard GregoryL: I’m sorry to have called this meeting at such short notice. Did you all get a copy of the sales figures?A, R, G: YesL: Good. So you have seen from my memo the purpose of this meeting. Firstly, we need to figure out the reason for the drop, and secondly, what we should do about it? It might not be easy, but I want to finish the meeting by 3 o’clock.G: OKA, R: Uh-huh.L: Now, Amy, what do you think?A: Well, there’s a lot competition out there now.L: That’s true, but our prices are competitive.R: In my opinion, the salespeople are not very motivated. We need to do something to encourage them to get out there and sell.A: I think they’re working pretty hard already.L: But it’s not hard enough. Amy, they need something to give them a bit of push. What about the bonus system? How many salespeople get bonus now?A: Not many.L: Really? Why not?A: The sales quotas are pretty high. you have to make $60.000 in sales, That’s a lot. Most people average about $45.000.L: Per month?A: Yes.R: Well, maybe we should lower our quotas.L: How’s that going to motivate them, Richard?R: If we lower the quotas, it will be easier for the salespeople to reach them. So more people will get……A: I don’t see the point. How’s that going to increase sales?L: Let him finish.R: Well, I think the quotas are just too high. The salespeople don’t think they can reach them so try don’t try. But, if someone is making, say $45.000, and if the target is $50.000, then they’ll work just a little bit harder to reach 50.000.G: I see what you mean. And if they get a nice bonus at $50.000 then, they will work even harder the next month.L: Yes. You have got a good point! Let’s come up with a proposal for lower quotas.Unit 5Task 1I: So, what basic needs do business travelers have?K: one of the most important things is a quick check-in and check-out. After a long trip, it’s annoying to have to wait at the hotel reception for five minutes. Room service is also very important. Guests often stay in their rooms working and don’t have time to go out to a restaurant, so they want their meals to be served in their rooms.I: And what facilities are there in the room?K: Well, nowadays communication facilities are essential, so things like a modern socket, where guests can plug their modems in, and a fax are very important.I: Yes, of course.K: The lighting is also very important. We’ve just spent a lot of money upgrading the lighting in our rooms. As I said, guests often spend their。
商务英语视听说2听力原文 姜第一版新世纪
商务英语视听说2听力原文姜第一版新世纪【听力原文】:(Text 1)W: What’s new with you,Jack?M:Well,I met a really nice woman.We’ve been going out for three months and things look good now.(Text 2)M: When did you first find the door broken and things missing?W:After I got up,around 5:20.Then I called the police station.(Text 3)W: Pass me the flour,please.M:Which tin is it in?W:The one at the end of the shelf.It’s slightly smaller than the others.M:Oh,right.(Text 4)W:Do you know why George hasn’t come ye t?M:Yes.He was planning to come,but his wife’s father fell downsome stairs and they had to take him to a hospital.W:I’m sorry to hear that.(Text 5)W:Hi,Tony.How did your experiment go yesterday?M: Well,it wasn’t as easy as I had thought.I have to con tinue doing it tonight.(Text 6)M:Is that Ann?W:Yes.M:This is Mike.How are things with you?W:Oh,very well,but I’m very busy.M:Busy? But you’ve finished all your exams?W:Yes,but I have to help my little sister with her foreign language.M:How about coming out with me this evening?There’s a new film on.W:I’m afraid I can’t.A friend of mine is coming from the south and I have to go to the station to meet him.M:What a pity!How about the weekend then?W:No,I’ve arranged to go to an art exhi bition with my parents.M:What about next week sometime?W:Maybe.(Text 7)W:I hear there will be a football competition between all senior schools next month.Is that so?M:That’s true.W:Would you please go into some more details?M:Well,the competition will be held in our school and it will begin on August 11.The competition will last a whole week.W:Anything else?M:Yes,both the girls and boys competition will be held at the same time.The girls competition will be held in the morning and the boys competition will be held in the afternoon.W:Yes? Sounds exciting.M:We are both members of our school football team.We should be ready for it.W:Of course.It’s a long time since we had the last football competition last time.I’m really looking forward to anothercompetition.M:Me,too.(Text 8)W: Excuse me.I am from STM.We are carrying out a survey on the traffic in our city.Do you mind if I ask you some questions?M:No,not at all.Go ahead.W:Good,thanks.What do you do,sir?M:I am a teacher.I teach children French.W:Great.Do you live far from the school? I mean,how do you usually go to work?M:Well,mostly by car.But once in a while,I prefer to ride my bike.You know,I live quite far from the school,about 20 miles.And I have to spend about an hour riding to school.But it only takes me less than a quarter of an hour to drive my car,unless the traffic is very bad.W:I see.Does this happen often? I mean the bad traffic.M:Yes,sure! I often get stuck on the way,and the problem’s getting worse and worse.W:That’s all of my questions.Thank you very much.M:You are welcome.(Text 9)M: Customer service.Andney Grant speaking.How may I help you?W:I can’t believe this is happening.I called and ordered a 32?inch bag last Friday.But today I found that you sent me a 24?inch one.I was planning to use that bag during our vacation in Mexico,but it doesn’t seem possible any more because we will take off on Saturday.It’s only two days away.What am I supposed to do?M:I’m really sorry,madam. I’ll check right away.Would you please tell me your order number?W:It’s CE2938.M:Just a minute.I do apologize,madam.There did seem to be a mistake.I’ll have the corre ct size bag sent to you by overnight mail right away.It will arrive in time for your Saturday trip.Again I apologize for any inconvenience caused by our mistake.I promise it won’t happen again.W:OK.Well,thank you.M:Thank you,madam,for choosing Linch mail.I hope you willhave a wonderful vacation.(Text 10)I wasn’t too fond of the lecture classes of 400 students in my general course.Halfway through my second term when I was considering whether or not to come back in the fall,I went on the Internet and came across Americorp.Then I joined in an organization,and that’s what I did last school year.I worked on making roads,building a house,serving as a teacher’s assistant and working as a camp officer in several projects in South Carolina and Florida.It’s been a great experience,and I’ve almost learned more than what I could have in college since I didn’t really want to be at that school and wasn’t interested in my major anyway,I thought this was better for me.After 1,700 hours of service I received 4,750 dollars.I can use that to pay off the money I borrowed from the bank or for what is needed when I go back to school this fall at Columbus State in Ohio.Classes are smaller there and I’ll be majoring in German education.After working with the kids,now I know,I want to be a teacher.。
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Unit 1Task 2M: Come in, please.W: Good morning, sir. I’m Karen Yang.M: Good morning, Miss Yang. I’m Kevin Carter, the Administration Manager. Take a seat, please.W: Oh, is that your wife, Mr. Carter? She is so beautiful.M: Thank you. Ah… Miss Yang, I’ve gone through your resume. I’d like to ask you some questions now, if you don’t mind.W: Of course not. please go ahead.M: Well, can you tell me why you would like to work as a medical representative with us?W: I really like this kind of work, and having been a doctor for three years, I want to apply for this position for a change.M: Don’t you think it’s a pity for you to leave your present job?W: To some extent, it is. I have learned a lot in the hospital. But I would like to try a different kind of life.W: By the way, could you tell me how much the new job pays?M: Sure. There is a five-month probationary period and you can only get RMB2,000 for each month. After that, we’ll determine your salary according to your performance.W: Oh, I see. Then, what about the paid holidays, insurance, and things like that?M: Every employee in our company enjoys life insurance and unemployment insurance. In addition, they enjoy two-week paid holidays.W: That sounds fine. How much time will it take for me to be promoted here? M: I’m not sure. It depends on your ability and performance. Maybe we’ll send you to one of our branches, if you like.W: No problem. I hate staying at one place all the time. But in which cities do you have your branches? And, where is your company based?M: Our company is based in New York, with branches in many cities, such as Philadelphia, Beijing and London.Follow-up practiceCai: May I come in?Ms. Smith: Yes, please.Cai: Good morning, Madam. My name is Cai Ning. I am coming to your company for an interview, as requested.Ms. Smith: Fine, thank you for coming, Miss Cai. Please sit down. I am Anne Smith, Assistant Manager for the Personnel Department.Cai: Nice to see you, Ms. Smith.Ms. Smith: Nice to meet you, too. Would you like to have a cup of coffee or tea?Cai: Tea is fine. Thank you.Ms. Smith: I’ve read your CV. It looks good. Now, I wonder if you can tell me more about yourself, for example, your personalityCai: Well, I think I’m a serious-minded girl, I’m calm and I don’t pan ic in a crisis.I like jokes and have a good sense of humor. And I also enjoy working with all kinds of people. I can even get along with people who are bad-tempered or something like that.Ms. Smith: Well, then, what do you consider your strengths and weakness? Cai: Strengths and weakness? Well, I think my ability to work with all types of people is a particular strength.Ms. Smith: Yes.Cai: My weakness? Er, I’m a little bit perfectionist. I’m quite often dissatisfied with what I’ve done. I always think I can do it better or in a different way.Ms. Smith: I wouldn’t call that a weakness. I’d call that a strength.Cai: Well, apart from that, I suppose sometimes I am not patient enough. Ms. Smith: Now, can you tell me about your past experience?Cai: I have six years’ financial industry experience, working for several companies. For the past two years, I have been working in an investment bank.Ms. Smith: What qualifications have you had for this position?Cai: I graduated from Peking University in 2001, majoring in accounting. I can speak fluent English and I can deal with bookkeeping and accounting in English quite well.Ms. Smith: Why did you leave your last position?Cai: I want to find a job that is challenging, where I can grow.Ms. Smith: Now, is there anything else you’d like to ask me?Cai: Yes, if I get this job with HDC, would I be able to work abroad in one of your overseas branches?Ms. Smith: Oh, yes, certainly. Our staff regularly does six-month placements in other branches.Cai: Oh, that’s great.Ms. Smith: Right, time is pressing, I’m afraid, so thank you very much for coming to see me and we’ll be in touch with you before the end of the week. Cai: thank you for seeing me.Ms. Smith: Goodbye.Cai: Bye.Video 1Chen = C; Ms. Mandel = MC: Good morning, Ms. Mandel.M: Good morning. Sit down, please.C: Thank you.M: You are Chen Bo, aren’t you? I’m Cathy Mandel, Director of the HR Department.C: Yes, I’m Chen Bo. Nice to meet you, Ms. Mandel.M: Nice to meet you, too. I’ve gone through your resume and would like to know more about you.C: Thank you for your interest in me.M: To start with, would you like to tell me a bit about yourself?C: Sure, I’m a senior student at Guangdong University of Fina nce. I expect to graduate this summer. My major is international finance.M: So, why did you choose our company?C: As far as I know, your company is one of several leading international consultant corporations which came to China after China entered WTO. I think working here would give me the bes t chance to use what I’ve learned at university.M: As a major in international finance, what do you think you can do in consultancy?C: Well, I know how to tackle problems. For example, I know I must fist analyze the problem and work out its major cause. Then I will be able to search for ways to solve it from the available data.M: Sometimes data is not enough. Have you got any relevant experience in this field?C: Last year, during the probationary period, I was involved in the restoration of a factory in Nanjing. I really learned a lot from the experience, especially how to assess people’s strengths and abilities.M: Can you cope with hard work under pressure and in a tough environment? C: No problem. I don’t care about pressure or the environment as long as I enjoy the work.M: Good. Now, do you have any questions to ask?C: Yes, I’ve got one. Are there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around the world?M: Um, probably. I think you are likely to be sent to work in an overseas branch to get experience later on once you’ve proved your worth.C: Oh, great. If I’m accepted, I will do my best for the company.M: I wish you luck! We’ll notify you of our final decision by Frida y.C: Thank you, Ms. Mandel. Goodbye.M: Goodbye.Video 2Wang = W; Mr. White = MW: May I come in?M: Yes, please do.W: Good morning, sir. My name is Merry Wang. I’ve come for an interview, as requested.M: Nice to meet you, Miss Wang. I am Harry White, Director of the HR Department. I was expecting you. Please, take a seat.W: Thank you.M. Well, Miss Wang, you are applying for the position of Sales manager, right? How did you know about our company?W: I got to know your company from your TV commercials. They are elaborately designed and produced, and leave me deep impression. And in the summers of 1997 and 1998 I worked as a salesgirl for your company in GZ. M: Really? That’s good. Then you must know something about our company? W: Yes, a little. Your company is very famous. Your cosmetics and skincare products are very popular with women all over the world.M: Huh, that’s right. Miss Wang, can you tell me which university you attended?W: Sun Yat-sen.M: And what degree have you got?W: I have a bachelor’s degree in business administration.M: How is your English? You know, some staff members in our company are Americans, so conversational English is very important.W: I passed TEM8 at college, and I am good at oral English. I think I can communicate with Americans quite well.M: Good. I know you are now with United Butter. What is your chief responsibility there?W: I’ve worked there for five years, since I graduated from college. Two years ago, I was appointed Brand Manager –responsible for the Panda line of biscuits.M: Why do you want to change your job?W: I want to change my work environment, seek new challenges and broaden my experience. That’s why I want to move into sales.M: What do you think is the most important qualification for a salesperson? W: I think it’s self-confidence and quality products.M: I agree with you. What salary would you expect to get here?W: well, I would leave it to you to decide after you consider my abilities. My current annual income at United But ter is 150 thousand. But, er, … could you tell me a little more about what the job entails?M: You would be in charge of all the sales activities, for all hair products in northeast China. This would involve market analysis, client service and development, sales promotion, and regular customer satisfaction surveys. You’d report directly to the Regional Sales Director. Do you have any other questions?W: Yes, only one. When can I have your decision?M: I need to discuss with other board members. We’ll notif y you of our decision as soon as possible. But … to be honest, you seem to be a good candidate with the right kind of experience and personality. You’re high on my list.W: That’s good! Thank you, Mr. White. I look forward to hearing from you. Goodbye.M: Goodbye.Case AnalysisInterviewer: Where do you see yourself in three years?Candidate: Well, I see myself in sales, you know. I must say, I would rather like to establish my own company, you know, in my home town.Interviewer: What specifically about our company attracted you? Candidate: Well, first of all, you know, I want to leave my present company. It’s too small, and you know, I don’t like the boss. He doesn’t know how to motivate people. You know, he is also bad-tempered. You know, the job is routine and boring.Interviewer: Um…Candidate: Can I ask a question? If I get this job, you know, would I be able to work abroad in one of your overseas branches? You know, I like travelling. Interviewer: Our staff members regularly do six-month placements in other branches.Candidate: Oh, well, that’s what I’m interested in.Interviewer: What do you think of your strengths and weaknesses? Candidate: Strengths and weakness? Well, that’s hard to answer. You know, I’m very humorous. I think that’s my particula r strength. My weaknesses? I suppose I don’t have any, you know.Interviewer: Ok. Is there anything else you’d like to ask?Candidate: Oh, yeah. If I get this job, can I take time off for vacation? You know, I love travel.Interviewer: I’m afraid I can’t a nswer that.Candidate: And also, when can you give me a definite answer about this job? Interviewer: I guess you’ll just have to wait until the end of the week. Well, I’m afraid we have to stop here. Thank you very much for coming to see me.Unit 2Task 11. I haven’t seen you for years.2. What do you do now?3. I’m in the Research and Development Department.4. I knew you’d do something very challenging and creative.5. I sometimes stay in the office after work to deal with unfinished tasks.6. I am still the accounta nt of that cosmetics company…Task 2Jack: Hi, I’m Jack. I’m the manager of the Research & Development Department. I’ve been in this position for three years. I have to manage all aspects of the product development process, including resource allocation, budget requirements and personnel management. I have to work with marketing teams to analyze the needs of the developing markets and directour work accordingly. I’m responsible for creating and managing the R&D teams and for the overall planning, execution, and success of the projects. Janet: I’m Janet, Sales Manager of R&T Company. Since I was promoted to the position of manager four years ago, I’ve been engaged in various responsibilities. My responsibilities include: developing sales strategies; achieving sales targets; recruiting and training sales staff; supervising and motivating team performance; expanding the customer base and ensuring high levels of customer satisfaction.Stanley: Hi, I’m Stanley. As the manager of the Production Department, I’m responsible for selecting, developing and managing a highly competent and motivated staff of employees; ensuring that production is cost-effective and the products are produced on time and of good quality. Moreover, I have to work out the human and materi al resources needed. I’m also responsible for identifying the training needs of our staff and cultivating culture of continuous improvement in all aspects of manufacturing.Video 1 Introducing titles and responsibilitiesPresident = P; Robin= RP: Good afternoon, everyone! This is Robin Copperfield, the new vice president of our company. He will be in charge of the accounting work. Let’s give him a warm welcome!R: Thank you!P: Mr. Copperfield is an expert in the field of accounting. So, it is a pleasure for us to have him here. Now, Mr. Copperfield, I’d like to introduce the vice presidents and managers to you.R: It’s OK, thank you!P: This is May Bates, Vice President in charge of the Administration Department and the Neighborhood Service Department.R: Nice to meet you, Ms. Bates.Ms. Bates: Nice to meet you, Mr. Copperfield.P: And this is Dennis Hayes, Vice President in charge of the Marketing Department and the Sales Department.Dennis Hayes: How do you do, Mr. Copperfield? Glad to meet you.R: Glad to meet you, Mr. Hayes.P: And this is … oh, where is Andrew Jefferson?R: Mr. Jefferson? I’ve met him before. I heard he is one of the secrets of this company’s success. Everyone was raving about what a great job he’s done in…P: Uh… speak of the devil… Mr. Jefferson has just arrived.Mr. Jefferson: Hi, Mr. Copperfield, good to see you again.R: Good to see you, Mr. Jefferson.Mr. Jefferson: Sorry, I’m late. I was talking to a client.R: Oh, that’s ok. How many departments are you in charge o f, Mr. Jefferson? Mr. Jefferson: Four: Research & Development, Engineering, Contract Budgets,and Project Preparation.R: No wonder you’re so busy.P: Mr. Copperfield, there are three managers who report directly to you, and they are all ladies. So, ladies, can you introduce yourselves?Ada Black: I’m Ada Black, responsible for management accounts.Caroline Clinton: I’m Caroline Clinton, responsible for financial accounts.Lucy White: I’m Lucy White, responsible for data processing.R: Oh, good. Nice to meet you all, ladies.Video 2 Do you like your job?Robin = R; Jerome = J; Frank = F; Colin = C; Janet = JaR: What’s your job now, Jerome? Do you still work for that wholly funded American company?J: No, I left it three years ago. I have my own business now.F: Gee, that’s great! How do you feel as a self-employed entrepreneur?J: I feel good. I can make a lot more money than before and I have a lot of independence in doing things. But, sometimes I get tired. As you know, it’s not very easy to run a business on your own. What about you, Frank? What are you doing now?F: I’ve worked for several companies. After graduation, I went to a private company. Then a year later, I changed to a Sino-Japanese joint-venture enterprise and worked as a sales assistant. Two years later, I moved on to a computer company and worked in export sales. And now, I’m an advertising executive.C: Oh, you are a real job-hopper. Why have you changed jobs so often?F: I’m always interested in new challenges. I know changing jo bs frequently can be a waste of a company’s human resources, but I’m gaining a lot of experience! How is your job, Colin?C: I’ve been working for the PMC Textile Plant since I graduated. Two years ago, I was promoted to Line Supervisor.F: Do you like your job?C: The salary and benefits are OK, but I don’t like the work environment. You know, the workshops are very noisy sometimes. Also, I don’t often get an opportunity to go anywhere. I hate staying in the same place all the time. You often travel on business, right, Robin?R: Yes. As a buyer, I must travel to purchase stock. I’ve been to a lot of places. C: Maybe I should think about becoming a buyer…R: Mm…, everything has two sides. I get fed up with traveling. Nowadays, I want to spend more time with my family.Ja: Hi, guys, may I join you?Everybody: Sure. Have a seat.Ja: You enjoy getting together, don’t you? What are you talking about?R: Jobs. What kind of job do you have, Janet?Ja: I’m the Public Relations Manager in a holding company.C: Do you enjoy it?Ja: Yes. What I like about it is that I can meet a lot of new and interesting people.R: How about your working hours?Ja: That’s the trouble. I usually have to work overtime, because I often have dinner parties in the evening. I don’t ge t enough time with my family and baby.Unit 3Task 1O: Good morning. Luck Promotions. May I help you?M: Hello, this is Mike Twist from Smooth Communication. Could I speak to Steve Turner, please?O: Just a moment, please.S: Hi, Mike. It’s nice to hear from you. How’s the English weather?M: It’s pretty good for this time of year. What’s it like in New York?S: Not good, I’m afraid.M: that’s a pity!I’m planning to come by next week.S: Really? Well, you’ll come by and see us while you’re here, I hope.M: that’s what I’m phoning about. I’ve got a meeting with a customer in Boston on Thursday next week. I was hoping we could arrange to meet up either before or after that.S: Great. That would give me a chance to show you the convention center. M: That’s what I was thinking.S: You said you have to be in Boston on Thursday? That’s the 7th?M: that’s right. I could stop over in NY on the ay – that would be Wednesday. Would that be possible?S: Ah, I’m afraid I won’t be in the office on Wednesday.M: Er, well, the other possibility would be to arrange it after I leave Boston. S: When do you plan to leave Boston?M: Either Thursday afternoon or Friday morning, but I would like to catch a flight back to London on Friday evening.S: Ok. Well, it would be best for us if you could fly in on Friday morning. I will pick you up at the airport, and then I could show you the convention center. If there’s time,you could come back to the office and we’ll run through any of the details that still haven’t been finalized.M: That sounds good. Just as long as I can get back to the airport for my evening flight.S: No problem. Look, why don’t you fax me your information once you’ve confirmed your flight? Then we’ll get back to you with an itinerary for the day –that’s Friday the 8th, right?M: That’s right. Good. Well, I’ll do that and I look forward to seeing you next week.Task 2Roy: Louise Paulson’s office. This is Roy speaking.Paul: This is Paul Jackson calling. Is Louise in?Roy: I’m sorry. She’s out at the moment.Paul: When will she be back?Roy: I’m afraid she won’t be back soon. Can I take a message?Paul: Yes, could you ask her to call me at 979-326-8965. I need to talk to her about the order we placed last Friday. I’m afraid we have to make some changes to the order. Tell her it’s urgent.Roy: Could you repeat the number please?Paul: Yes, it’s 979-326-8965 and this is Paul Jackson.Roy: Could you spell it?Paul: P-A-U-L, Paul, J-A-C-K-S-O-N, Jackson. Paul Jackson.Roy: Thank you, Mr. Jackson. I’ll make sure Louise gets this as soon as possible.Paul: Thanks, bye.Roy: Bye.Video 1R: Hello, International Sales.Mr.: Hello, this is Mr. Schulz here, calling from England.R: yes, Mr. Schulz, who do you want to speak to?Mr. : I’d like to speak to MR. Matthews.R: Fine. Hold the line, please. I’m connecting you now.(connected)Miss: Hello. Mr. Matthews’ office. Who’s calling please?Mr.: this is Mr. Schulz calling from England. Can I have a word with Mr. Matthews?Miss: I’m afraid Mr. Matthews isn’t available. He’s gone to Hong Kong on business for a few days.Mr. Schulz: when do you expect him back?Miss.: he’ll be back on Friday afternoon. Is it urgent?Mr.: Yes.Miss.: Can I take a message for him?Mr.: Yes, please. Will you tell him that we’ve just received your sample of the new assembly coffee table and are quite happy with it?Miss.: Sure. It’s very kind of you to say so. Can we expect an o rder from you? Mr.: That’s why I’m making the call. Please tell Mr. Matthews we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.Miss.: Ok, Mr. Schulz. Anything else?Mr. One more thing. Please inform Mr. Matthews that I won’t be able to get to your company that early this Saturday because of the rail strike. It’ll probably be afternoon before I arrive.Miss.: No problem, I’ll give him the message.Mr.: Thanks.Miss.: You’re welcome. Go odbye.Video 2:First attempt:R: Good afternoon, this is DNN. How can I help you?M: good afternoon. I’d like to speak to Mr. Miller, please.R: Mr. Miller? Hold on, please. I’ll connect you.(connected)L: Mr. Miller speaking. Who’s calling please?M: this is Ms. Mandel from BCM. Is this Henry Miller?L: what? Henry Miller? No, this is Leo Miller, in the Sales Department. Henry Miller is in the Customer Relations Office. I’m afraid you’ve dialed the wrong extension.M: Oh, sorry to have interrupted yo u. Can you give me Henry Miller’s extension, please?L: Sorry, I haven’t got a directory on hand now. Would you mind calling the switchboard again? I’m sorry not to be of more help.M: Oh, OK. It doesn’t matter. I’ll call back to the receptionist. Thank y ou, anyway.Second attemptR: Good afternoon. How can I help you?M: Good afternoon. This is Ms. Mandel again. I’m afraid you gave me the wrong extension just now. I want to speak to Henry Miller, not Leo Miller.R: Oh, there are two Mr. Millers in our c ompany. I’m very sorry, I didn’t notice that. I’ll put you through right now. please wait a minute.M: Ok. I’m holding.(Phone rings. Nobody answers the phone. Ms. Mandel hangs up the phone.) Third attemptR: Good afternoon. How can I help you?M: It’s me again—Ms. Mandel. I’m still having trouble getting through to Henry Miller. No one is answering his line. I really need to talk to Mr. Miller as soon as possible. We placed an order with you last week, but we have so far heard nothing about it. It’s a r ush order, and we need it urgently. Can you help?R: Of course. I’ll go and find him and ask him to ring you immediately. There may be a problem with his line.M: OK, thank you so much.Fourth attempt(Mr. Miller is in his office. The phone line is connected. )M: Hello, Mr. Miller, this is Ms. Mandel. Thank you for ringing back. You arehard to get hold of!H: Oh, I’m terribly sorry for the trouble. I was in a meeting and I left my cell phone in my office.M: Oh, ok. Mr. Miller, I’m calling you about…Unit 4Task 2Recording the proceedings of a professional meeting can be a challenging task. If you are asked to take notes for the meeting, here are some tips that can help you do a good job.First, Arrive at the meeting ahead of schedule. Find a good seat in the middle of the group where you can hear everyone speak plainly. Be sure your pen or pencil works if you take notes by hand or check to see if the laptop provided for this purpose is plugged in and working as needed.Second, Consider using a rape recorder, which will help you ensure accuracy in transcribing proceedings. If you use such equipment, arrange to have it on hand at the time and location of the meeting, and be sure the equipment works properly by testing it before the meeting begins.Third, use a consistent format. The usual criteria include the meeting’s name, location, date, and starting as well as ending time. Also mentioned at the top of your list are the names of attendees.Fourth, follow the agenda. If an agenda was posted or distributed before the meeting, cover each of its points in your minutes.Fifth, be concise. Rather than writing each word that everyone says, just catch the highlights. Also, find out whether attendees wish to be identified by name or prefer to be kept anonymous.Sixth, list specific outcomes. Important actions should be listed separately to catch reader’s attention. Check previous minutes to follow similar organization.Seventh, after the meeting, write a meeting report from your notes. Sign your name at the bottom of the last page of the minutes. Distribute the final copy of meeting minutes to everyone who attended as well as absentees.It is also important to organize all meeting minutes in a standard file so that it can well ser ve as future reference.Video 1Gregory : Do you know why we are here?Richard : No, I have no idea ! He just popped in and told me there would be a meeting at 3:00.Amy : I’m afraid it’s about cuts. I saw him this morning and he’s not happy. Larry : Bad news ! I guess you’re all seen last month’s sales figure for the laptop x600.Amy : No , actually I haven’t.Richard: Me, neither.Larry : Oh, well, there’s a 21% drop from July.Gregory : 21%? That’s a disaster!Amy : I suppose you’re going to blame my sales team .Larry : No, Amy. We are not going to blame anyone .Not today. We need to decide what we are going to do about it.Richard: Wait. Before we go on, can we have a look at these poor figures? Larry:Sorry , I’m not sure if I have …. Ah, yes, I’ve got a few copies here. As you can see….Amy : Larry, I want to know that it’s not my fault! My people have been working really hard to promote sales.Larry : Yes, yes, I know. But the fact is that the results are not good . Richard: Maybe we can ….Amy : You should trust your team! There are always ups and downs in sales! Larry : Look, Amy, I do have confidence in my team ! I have called this meeting to see what my team suggests we do .So shall we get on with it! I suppose we can start by finding out why we are having these poor results. Gregory, would you please give us an analysis of these figures?Gregory : Ur….. Sorry, I don’t have anything prepared since I didn’t know…. Larry:Oh, well …..Video 2Larry Hunter Amy Richard GregoryL: I’m sorry to have called this meeting at such short notice. Did you all get a copy of the sales figures?A, R, G: YesL: Good. So you have seen from my memo the purpose of this meeting. Firstly, we need to figure out the reason for the drop, and secondly, what we should do about it? It might not be easy, but I want to finish the meeting by 3 o’clock.G: OKA, R: Uh-huh.L: Now, Amy, what do you think?A: Well, there’s a lot competition out ther e now.L: That’s true, but our prices are competitive.R: In my opinion, the salespeople are not very motivated. We need to do something to encourage them to get out there and sell.A: I think they’re working pretty hard already.L: But it’s not hard enoug h. Amy, they need something to give them a bit of push. What about the bonus system? How many salespeople get bonus now? A: Not many.L: Really? Why not?A: The sales quotas are pretty high. you have to make $60.000 in sales, That’s a lot. Most people average about $45.000.L: Per month?A: Yes.R: Well, maybe we should lower our quotas.L: How’s that going to motivate them, Richard?R: If we lower the quotas, it will be easier for the salespeople to reach them. So more people will get……A: I don’t see the point. How’s that going to increase sales?L: Let him finish.R: Well, I think the quotas are just too high. The salespeople don’t think they can reach them so try don’t try. But, if someone is making, say $45.000, and if the target is $50.000, then they’ll work just a little bit harder to reach 50.000. G: I see what you mean. And if they get a nice bonus at $50.000 then, they will work even harder the next month.L: Yes. You have got a good point! Let’s come up with a proposal for lower quotas.Unit 5Task 1I: So, what basic needs do business travelers have?K: one of the most important things is a quick check-in and check-out. After a long trip, it’s annoying to have to wait at the hotel reception for five minutes. Room service is also very important. Guests often stay in their rooms working and don’t have time to go out to a restaurant, so they want their meals to be served in their rooms.I: And what facilities are there in the room?K: Well, nowadays communication facilities are essential, so things like a modern socket, where guests can plug their modems in, and a fax are very important.I: Yes, of course.K: The lighting is also very important. We’ve just spent a lot of money upgrading the lighting in our rooms. As I said, guests often spend their evenings preparing work, so they need good lighting at their desks.I: And what about facilities in the hotel in general?K: The bars are important. Corporate guests tend to spend more time in the hotel bars than tourists. It’s very important to provide a business center, too. I: What services does the business center provide?K: Basic secretarial services such as photocopying and typing. Guests always find it helpful to have these kind of things organized for them.I: Right, and what about the distance to the airport and city center? Is that important?。