商务英语函电u10

【课题】UNIT 10 Claims And SettlementⅠ

【教材版本】

闫兴伯黄宪西.中等职业教育国家规划教材——商务英语函电（国际商务专业）.第二版.北京：高等教育出版社，2006

【教学目标】

知识目标：熟记本单元（有关索赔和理赔）的常见词汇和句型。

能力目标：了解并掌握如何运用商务书信在对外贸易中提出投诉。

【教学重点、难点】

教学重点：了解并掌握如何运用商务书信在对外贸易中教学难点：了解并提出投诉过程中正确的信文安排和重要句型。

【教学媒体及教学方法】

制作PPT。

演示法、讲授法、分组讨论法。

【课时安排】

2课时（90分钟）。

【教学过程】

第一环节导入

1.提问：If the buyers are not satisfied with the commodities, how will they do ?

2. 学生讨论问题并回答问题（见PPT）

A buyer can solve the problems by

a. 投诉complaint

b. 索赔claim

c. 仲裁arbitration

第二环节新授课

1. Pre-Study

（1）Terms to Learn

A. 教师带读，学生跟读商务书信中的常见词汇P146，P147。

B. 学生理解并熟记这些单词和表达方法。

（2）Useful Sentences

A. 教师带读，学生跟读本单元的常用句型。

B. 学生理解并熟记这些表达方法。

C. 课堂练习P149.V ocabulary review 1（参考答案见PPT）

2. Complaining of wrong Dispatch

（1）帮助学生读通和理解信文。（NOTES见PPT）

A. We are wr iting to complain about …

我方去函投诉…

complain vi 投诉

complain about sth. 投诉某事

complain to sb. of sth. 向某人投诉某事

B. U pon opening the boxes,…

当我们打开箱子，…

upon=while 当…时候

e.g. Upon arriving in Beijing,I will write to you.

C. We regret that we can`t keep this consignment,as we have an adequate stock already.

很遗憾我们不能保存这些寄售商品，因为我方已经有充分的库存。

adequate=enough adj. 充分的，充足的

e.g. We filled our bag with food so that we could have adequate food on our way.

我们在包里装满了事物以便我们在途中有足够的食物可以吃。

D.We have no choice but to return them to you.

我方别无选择，只能将货物退还给贵方。

have no choice but to do sth. 别无选择，只能……

You have no choice but to study hard.

你别无选择，只有努力学习。

（2）学生完成课堂练习P150-151 V ocabulary review 2，3（参考答案见PPT）

Homework

1.抄写并熟记本单元的常见词汇和句型。

2. P151 Writing Practice

Useful Information:

If a complaint has to be made, your letter should:

a. express your regret.

b. Inform the receiver of the subject matter, such as order/contract number and its date;

c. Tell him directly why you are not satisfie

d.

d. Give our suggestions and hope for an early reply

I f you receive a complaint, you should make an investigation. If the complaint is reasonable, just admit it

readily and sent a reply as follows;

a. Thank him for his complaint and admit a mistake is made at your end

b. Promise that you will take actions to put it right.

c. say you are sorry for the inconvenience caused

d. assure him that more care will taken in the future

【课题】UNIT 10 Claims And Settlement II

【教材版本】

闫兴伯黄宪西.中等职业教育国家规划教材——商务英语函电（国际商务专业）.第二版.北京：高等教育出版社，2006