酒店英语PPT课件
合集下载
- 1、下载文档前请自行甄别文档内容的完整性，平台不提供额外的编辑、内容补充、找答案等附加服务。
- 2、"仅部分预览"的文档,不可在线预览部分如存在完整性等问题,可反馈申请退款(可完整预览的文档不适用该条件!)。
- 3、如文档侵犯您的权益，请联系客服反馈,我们会尽快为您处理(人工客服工作时间：9:00-18:30)。
12
• 让我看一下预定单 • Let me check the reservation list. • 您打算这住几晚？ • How long do you intend/plan to
stay at this/our hotel? • 您房间号是多少？ • What is your room number, sir?
• What’s the charge for a single room per night?
• How much do you charge for a single room per night?
11
你能告诉我您的姓名吗？
• Could you give me your name, please? • May I have your name, sir (madam)? • Could I have your name, please? • What’s the name, sir?
一下信息页。 • I need your signature here , please? • 我需要您在这签字
15
CHECK OUT
• The rent of your room will be paid by your host company while extra services should be at your expense.
酒店英语培训
1
酒店分类
• 商业性酒店 • Commercial Hotel • 长住型酒店 • Resident Hotel • 度假型酒店 • Resort Hotel • 会议型酒店 • Convention Hotel • 赌场酒店 • Casino Hotel
• 一星级酒店 • One-star Hotel • 二星级酒店 • Two-star Hotel • 三星级酒店 • Three-star Hotel • 四星级酒店 • Four-star Hotel • 五星级酒店 • Five-star Hotel
• What’s the charge for a single room per night?
• How much do you charge for a single room per night?
10
房间价格询问
• What’s the rate for a single room per night?
could suggest you try another hotel in the neighborhood.
14
• Would you mind a double instead? • 您介意换成大床间吗？ • May I see you passport ? I need to
copy the information page. • 我能看一下您的护照吗，我们需要复印
• What’s the charge for a single room per night?
• How much do you charge for a single room per night?
9
房间价格询问
• What’s the rate for a single room per night?
• 您的房费由接待单位付，杂费自付。
16
交押金及预付款
• Advanced deposit 预付款
• Pay in advanced
先付款
ቤተ መጻሕፍቲ ባይዱ
• pre-authorized withdrawal 预授权撤消
2
酒店组织结构
• 销售部 • 前厅部 • 客房部 • 餐饮部 • 康乐部 • 财务部 • 人事部 • 工程部 • 安保部 • 行政部
Sales Department Front Office Housekeeping Department Food and Beverage Department Recreation Department Financial Department Personnel Department Engineering Department Security Department Administration Department
3
Chapter one Check in
• Registering an individual guest • Receiving a tour group • Extending stay • Changing the room
4
WORDS • Register 登记
• Nationality 国籍 • Signature 签名 • Departure 离开 • Key card 钥匙卡 • Single room • double room • Suite • standard room
13
对不起，我们现在的房间已经全满了
• I’m sorry, sir. We have no vacancies at this time.
• We are fully booked. • We do not have any room available
for that week. • We are full for those dates, but I
5
• Deposit 押金 • Invoice 发票 • Receipt 收据 • Occupation 职业 • Extend 延长 • Extension 延长日期 • Vacant 空着的，无人用的 • Luggage 行李 • Lost property Form 财物遗失单
6
• Daily rate • Special rate • Reservation
普通价 特价，优惠价 预定
7
GREETING
• WELCOME TO OUR HOTEL ! • Good morning/afternoon! • May I help u?/what can I do for u?
8
房间价格询问
• What’s the rate for a single room per night?
• 让我看一下预定单 • Let me check the reservation list. • 您打算这住几晚？ • How long do you intend/plan to
stay at this/our hotel? • 您房间号是多少？ • What is your room number, sir?
• What’s the charge for a single room per night?
• How much do you charge for a single room per night?
11
你能告诉我您的姓名吗？
• Could you give me your name, please? • May I have your name, sir (madam)? • Could I have your name, please? • What’s the name, sir?
一下信息页。 • I need your signature here , please? • 我需要您在这签字
15
CHECK OUT
• The rent of your room will be paid by your host company while extra services should be at your expense.
酒店英语培训
1
酒店分类
• 商业性酒店 • Commercial Hotel • 长住型酒店 • Resident Hotel • 度假型酒店 • Resort Hotel • 会议型酒店 • Convention Hotel • 赌场酒店 • Casino Hotel
• 一星级酒店 • One-star Hotel • 二星级酒店 • Two-star Hotel • 三星级酒店 • Three-star Hotel • 四星级酒店 • Four-star Hotel • 五星级酒店 • Five-star Hotel
• What’s the charge for a single room per night?
• How much do you charge for a single room per night?
10
房间价格询问
• What’s the rate for a single room per night?
could suggest you try another hotel in the neighborhood.
14
• Would you mind a double instead? • 您介意换成大床间吗？ • May I see you passport ? I need to
copy the information page. • 我能看一下您的护照吗，我们需要复印
• What’s the charge for a single room per night?
• How much do you charge for a single room per night?
9
房间价格询问
• What’s the rate for a single room per night?
• 您的房费由接待单位付，杂费自付。
16
交押金及预付款
• Advanced deposit 预付款
• Pay in advanced
先付款
ቤተ መጻሕፍቲ ባይዱ
• pre-authorized withdrawal 预授权撤消
2
酒店组织结构
• 销售部 • 前厅部 • 客房部 • 餐饮部 • 康乐部 • 财务部 • 人事部 • 工程部 • 安保部 • 行政部
Sales Department Front Office Housekeeping Department Food and Beverage Department Recreation Department Financial Department Personnel Department Engineering Department Security Department Administration Department
3
Chapter one Check in
• Registering an individual guest • Receiving a tour group • Extending stay • Changing the room
4
WORDS • Register 登记
• Nationality 国籍 • Signature 签名 • Departure 离开 • Key card 钥匙卡 • Single room • double room • Suite • standard room
13
对不起，我们现在的房间已经全满了
• I’m sorry, sir. We have no vacancies at this time.
• We are fully booked. • We do not have any room available
for that week. • We are full for those dates, but I
5
• Deposit 押金 • Invoice 发票 • Receipt 收据 • Occupation 职业 • Extend 延长 • Extension 延长日期 • Vacant 空着的，无人用的 • Luggage 行李 • Lost property Form 财物遗失单
6
• Daily rate • Special rate • Reservation
普通价 特价，优惠价 预定
7
GREETING
• WELCOME TO OUR HOTEL ! • Good morning/afternoon! • May I help u?/what can I do for u?
8
房间价格询问
• What’s the rate for a single room per night?