剑桥商务英语教程unit2Occupation全解

Taking a Message
Could (Can, May) I take a message? Could (Can, May) I tell him who is calling? Would you like to leave a message?
Waiting for the call
A Listen
Does the caller want to speak to Robert Brown or George Braun?
B. General jobs in business
Accountant 会计 Secretary 秘书 Lawyer 律师 Typist 打字员 Engineer 工程师 Sales manager 销售经理 Receptionist 接待员 Executive 行政管理人员 Supervisor 指导员
Answer a phone call in business situation Hello or Good morning/afternoon Company name, office how can I help you?
Content
Caller—Introduce yourself
Listening
The majority of the people in Singapore works in manufacturing, commerce and the service sectors. A total of 11.5% of the workforce are professional or technical worker; by that I mean people like accountants, engineers, and lawyers. A further 7% are employed in administrative jobs.
manufacture [mænjʊ'fæktʃə ]制造
1.to use machines to make goods or materials, usually in large numbers or amounts
commerce [uncountable] 贸易，商业 the buying and selling of goods and services Synonym同义词- trade Commercial商业的，营利的 e.g.
The film was a huge commercial success. Our top priorities当务之急 must be profit利 益 and commercial growth商业增长.
sector [‘sektə] 部门，扇形 a part of an area of activity, especially of business, trade etc sector of 部门的 the agricultural sector of the economy 农 业部门的经济
Line is busy
Could I have extension 239，please？ 请转接分机239。 I‘m sorry the number’s engaged． 对不起，这个电话有人在打。 The line is free now．I‘ll put you through．不占线了，我帮您接 过去 142． The number is busy now．电话占线。 Well，it‘s ringing，go ahead，please． 通了，请讲话。 And it took me quite a long time getting to you．好不容易才给 你打通 I‘ve been busy on the phone． 我一直在通话。
2.2 Telephoning
Goals: To manage to use basic telephone English: Introducing yourself Asking who is on the telephone Asking for Someone Connecting Someone How to reply when someone is not available Taking a Message
Unit 2
Occupations
Objectives
Ask for and give personal and job-related information Answer and get through on the phone Say letters and spell Say telephone numbers
This is XX. XX speaking. Excuse me, who is that? Can I ask who is calling, please?
Asking for someone & Connecting someone
Can I have extension(电话分机 ) 321? Could I speak to...? Is Jack in? (informal idiom meaning: Is Jack in the office? ) I'll put you through Can you hold the line? Can you hold on a moment?
Content
Discuss
1 What information is provided in the cards? company card owner position, the address of the company,the contacting ways
Content
The caller- repeat and request
Could I speak to ...,please? I’d like to speak to… Is …in at the moment? Can you put me through to …?
These are executives and managers, supervisors and so on. 15.5% of the workforce have clerical or office jobs. That’s not only office clerks, but also secretaries, typists and receptionists. Just over a third of all jobs are in production, 36% to be exact. The remaining 30% work in other fields, such as sales.
Hello, good morning This is …
The called– ask the caller to repeat
Can you repeat you your name please? Can you say your name again? Can you spell your name please? How do you spell your name?
Put the jobs in the box under correct headings.
Suggested answer：
Professional & technical lawyer accountant Administrative Sales manager executive Clerical & office secretary typist
Content

Objectives Focus 2.1 Saying what you do 2.2 Telephoning 2.3 Finding out information about people Sum-up Assignment
2.1 Saying what you do
Content
Do you know this ?
Professional & technical a person who has obtained a degree in a professional field, who shall do his job with the specialized knowledge or skills. Administrative management of business operations; the act of directing people Clerical & office relating to clerks and office work
how to reply when someone is not available I'm afraid ... is not available at the moment. The line is busy... (when the extension requested is being used) Mr. Jackson isn't in... Mr. Jackson is out at the moment...
A Listen and find:
How many people does she talk to? Who does she want to talk to?
Content
Make a phone call
Introducing yourself & asking who is on the telephone
Why don’t you try again in an hour？ 一个小时后您再打过来，好吗？ Would you mind waiting a few minutes？ 您等一会儿好吗？ I'll just trying to find him．我正试着找他呢。 Yes．Go ahead，please．是的，请讲。 I‘m sorry，but he is in a meeting now． 很抱歉，他正在开会。 The best time to catch him would be 5∶30． 最容易找到他的时间是5∶30。
workforce [‘wɜːkfɔːs] 劳动力
the force of workers available
not only…. but also …
I like not only apples but also bananas .
Remaining剩下的 剩余的
the remaining people or things are those that are left when the others have gone, been used, or been dealt
engineer
doctor
supervisor
administrator
receptionist
Sales clerk
Content
Majority 大部分的 Most people or things Opposite反义词 –minority少数的 Major 主要的 重要的 opposite minor 1. having very serious or worrying results Mayor problem 2. very large or important major role/part/factor etc.